Source: EURLEX
Language: en
Format: md

C 208/6 EN Official Journal of the European Communities 3.9.2002

## III

_(Notices)_

# COMMISSION

**CALL FOR EXPRESSIONS OF INTEREST FOR THE SELECTION OF THE .eu TLD REGISTRY**

(2002/C 208/08)

**(Text with EEA relevance)**

1. **BACKGROUND**

Regulation (EC) No 733/2002 of the European Parliament and
of the Council on the implementation of the .eu top level
domain was adopted on 22 April 2002. It was published
and entered into force on 30 April 2002 ( [1] ). This Regulation
provides for the designation by the European Commission of a
top level domain (TLD) Registry which will be entrusted with
the organisation, administration and management of the ‘.eu’
TLD. In Article 2 of the Regulation, the Registry is defined as
_‘the entity entrusted with the organisation, administration and_
_management of the .eu TLD including maintenance of the corre-_
_sponding databases and the associated public query services, regis-_
_tration of domain names, operation of the Registry of domain names,_
_operation of the Registry TLD name servers and dissemination of_
_TLD zone files’_ .

The purpose of this call for expressions of interest is to invite
applications from organisations wishing to be considered as
candidates for the Registry selection procedure. The selection
procedure is based on an open call, and on principles of
objectivity, non-discrimination and transparency.

The characteristics and tasks of the Registry are specified in
Articles 3, 4 and 5 of the Regulation. The Commission wishes
to point out in particular:

‘ _Article 3_

_2._ _The Registry shall be a non-profit organisation, formed in_
_accordance with the law of a Member State and having its registered_
_office, central administration and principal place of business within_
_the Community._

_3._ _Having obtained the prior consent of the Commission, the_
_Registry shall enter into the appropriate contract providing for the_
_delegation of the .eu ccTLD code. To this effect the relevant principles_
_adopted by the Governmental Advisory Committee shall be taken into_
_account._

_4._ _The .eu Registry shall not act itself as Registrar._

_Article 4_

_1._ _The Registry shall observe the rules, policies and procedures laid_
_down in this Regulation and the contracts referred to in Article 3._
_The Registry_ _shall observe_ _transparent_ _and_ _non-discriminatory_
_procedures._

( [1] ) OJ L 113, 30.4.2002, p. 1.

_2._ _The Registry shall:_

_(a) organise, administer and manage the .eu TLD in the general_
_interest of and on the basis of principles of quality, efficiency,_
_reliability and accessibility;_

_(b) register domain names in the .eu TLD through any accredited .eu_
_Registrar requested by any:_

_(i) undertaking having its registered office, central adminis-_
_tration or principal place of business within the Community,_

_or_

_(ii) organisation established within the Community without_
_prejudice to the application of national law, or_

_(iii) natural person resident within the Community;_

_(c) impose fees directly related to costs incurred;_

_(d) implement the extra-judicial settlement of conflicts policy based_
_on recovery of costs and a procedure to resolve promptly disputes_
_between domain name holders regarding rights relating to names_
_including intellectual property rights as well as disputes in_
_relation to individual decisions by the Registry. This policy_
_shall be adopted in accordance with Article 5(1) and take into_
_consideration the recommendations of the World Intellectual_
_Property_ _Organisation._ _The_ _policy_ _shall_ _provide_ _adequate_
_procedural guaranties for the parties concerned, and shall apply_
_without prejudice to any court proceeding;_

_(e) adopt procedures for, and carry out, accreditation of .eu Registrars_
_and ensure effective and fair conditions of competition among .eu_
_Registrars;_

_(f) ensure the integrity of the databases of domain names._

_Article 5_

_Policy framework_

_1._ _After consulting the Registry and following the procedure_
_referred to in Article 6(3), the Commission shall adopt public_
_policy rules concerning the implementation and functions of the .eu_
_TLD and the public policy principles on registration. Public policy_
_shall include:_

3.9.2002 EN Official Journal of the European Communities C 208/7

_(a) an extra-judicial settlement of conflicts policy;_

_(b) public policy on speculative and abusive registration of domain_
_names including the possibility of registrations of domain names_
_in a phased manner to ensure appropriate temporary oppor-_
_tunities for the holders of prior rights recognised or established_
_by national and/or Community law and for public bodies to_
_register their names;_

_(c) policy on possible revocation of domain names, including the_
_question of_ bona vacantia;

_(d) issues of language and geographical concepts;_

_(e) treatment of intellectual property and other rights._

_2._ _Within three months of the entry into force of this Regulation,_
_Member States may notify to the Commission and to the other_
_Member States a limited list of broadly recognised names with_
_regard to geographical and/or geopolitical concepts which affect_
_their political or territorial organisation that may either:_

_(a) not be registered; or_

_(b) be registered only under a second level domain according to the_
_public policy rules._

_The Commission shall notify to the Registry without delay the list of_
_notified names to which such criteria apply. The Commission shall_
_publish the list at the same time as it notifies the Registry._

_Where a Member State or the Commission within 30 days of publi-_
_cation raises an objection to an item included in a notified list, the_
_Commission shall take measures, in accordance with the procedure_
_referred to in Article 6(3), to remedy the situation._

_3._ _Before starting registration operations, the Registry shall adopt_
_the initial registration policy for the .eu TLD in consultation with the_
_Commission_ _and_ _other_ _interested_ _parties._ _The_ _Registry_ _shall_
_implement in the registration policy the public policy rules adopted_
_pursuant to paragraph 1 taking into account the exception lists_
_referred to in paragraph 2._

_4._ _The Commission shall periodically inform the Committee_
_referred to in Article 6 on the activities referred to in paragraph 3_
_of this Article._ ’

The evaluation and selection of the Registry will take place on
the basis of the selection criteria adopted according to the
Regulation and included in this call for expressions of
interest. The Commission may decide to use external experts
to assist in this evaluation. The choice of experts will be made
on their competence, independence and their specific
knowledge of the market.

2. **INVITATION TO SUBMIT APPLICATIONS**

**In accordance with Regulation (EC) No 733/2002 of the**
**European Parliament and of the Council of 22 April 2002**
**on the implementation of the .eu top level domain, the**

**European Commission is hereby inviting submissions for**
**the selection of a Registry which will be entrusted with**
**the organisation, administration and management of the**
**.eu top level domain.**

In order to assist applicants and to standardise the type of
information submitted, an indication of the type of information
requested by the Commission is provided in the Annexes to
this call. All applicants should present their application in
accordance with the information requested in the Annexes.
The application must be signed by an authorised representative
of the organisation. Additional relevant information may be
submitted at the discretion of the applicant, but any
submissions not providing all of the information requested in
the annexes will not be considered as eligible. An electronic
copy of the expressions of interest on diskette should also be
included with the submission.

Applications are invited to be submitted in one step. The
selection of the Registry shall be made as a result of this call
for expressions of interest. No additional call is intended to
take place for the selection of the Registry.

Submission of applications which have not met the deadlines
set out below will not be considered for evaluation under this
call notice.

Expressions of interest in response to this notice should be
submitted by registered mail posted not later than 25
October 2002 ( [1] ) (date of postmark), or by delivery (in
person or by an authorised representative or a private
courier service) to the address mentioned below no later than
25 October 2002 (17:00). A receipt must be obtained as proof
of submission, signed and dated by an official in the
department mentioned below.

Applications must be submitted in four copies (three copies
bound, one unbound) in one of the official languages of the
Community. The four copies must be placed inside two sealed
envelopes. The outer envelope must bear the address
mentioned below, the inner envelope must bear the address
mentioned below and be marked **‘Applications** **to**
**expressions of interest for the selection of the .eu top**
**level domain Registry, submitted by (name of applicant)**
**— not to be opened by the internal mail department’** .
Self-adhesive envelopes must not be used.

The deadline for the submission of the expressions of interest is
25 October 2002. The address to which expressions of interest
should be sent or delivered is:

European Commission
Information society Directorate-General
Mr G. PAPAPAVLOU
Unit A4 ‘Internet-related services’
BU 33 05/09
B-1049 Brussels.

( [1] ) Minimum 37 days from the date of publication, assuming the
publication can take place no later than 3.9.2002.

C 208/8 EN Official Journal of the European Communities 3.9.2002

The Commission undertakes to send a confirmation of receipt
to the applicant within five days of receiving the application.

It is the responsibility of the applicants to ensure that
applications are addressed to the address given above and are
despatched in time to arrive by the deadline. The Commission
cannot be held responsible for packages wrongly addressed nor
for proposals that are split between packages with no adequate
identification to allow the different parts to be reassembled.

**Information:**

Information about Regulation (EC) No 733/2002 can be found
at the following website:

**http://europa.eu.int/information_society/topics/telecoms/**
**internet/eu_domain/index_en.htm**

**Contacts:**

The European Commission is responsible for the implementation of Regulation (EC) No 733/2002. The Commission
department responsible for the implementation is Unit A4 of
Information society Directorate-General.

If necessary the following persons of this department can be
contacted:

George Papapavlou — George.Papapavlou@cec.eu.int — tel.
(32-2) 295 49 90

William Dee — William.Dee@cec.eu.int — tel. (32-2)
296 56 35

Anne Troye — Anne.Troye@cec.eu.int — tel. (32-2)
299 02 80.

3. **ELIGIBILITY CRITERIA**

The following criteria will be checked for all applications:

— date of reception of the application on or before the
deadline for reception,

— signature of the representative of the legal entity submitting
the application,

— completeness of the application,

— status of the applicant.

The Registry must be a non-profit organisation, formed in
accordance with the law of a Member State and having its
registered office, central administration and principal place of
business within the Community.

The application shall identify clearly the Member State in
which the non-profit organisation is formed and provide
complete information about the location of its registered
office, central administration and its principal place of business.

In order to confirm that the status of the applicant conforms to
these requirements, the application must include the
information set out in Annex 1.

In addition, if the non-profit organisation is set up by a
consortium of firms or groups of contractors, the application
should include information about the role and status of each
member or group. A description of the internal organisation of
the non-profit organisation should also be provided unless this
is provided in the articles of association or similar type of
statutes.

If the non-profit organisation is not yet established at the time
of the application, applicants should submit as much tentative
information as available regarding each of the above
requirements and in addition a clear and precise indication
about the timetable and procedure for such establishment.

The Registry must carry out the necessary tasks as a prime
contractor, not as an agent nor subcontractor. Subcontracts
may be allowed where necessary for the performance of the
work, under the conditions established by the Governmental
Advisory Committee of ICANN (Internet Corporation for
Assigned Names and Numbers) in ‘Principles for the delegation
and administration of country code top level domain’ of 23
February 2000, in particular clauses 4.1, 9.2 and 9.3 thereof,
and with prior and written authorisation of the Commission. In
such cases, the contractor shall ensure that the Commission
enjoys the same rights and guarantees in relation to third
parties as in relation to the contractor himself.

In the cases where applicants propose to subcontract any part
of the Registry functions, applications shall include the related
information as set out in Annex 1(10).

**Applications which do not fulfil the eligibility criteria will**
**not be evaluated.**

The decision to exclude a proposal for failing eligibility criteria
will be taken by the Commission. The applicant of an ineligible
proposal will be informed immediately after the Commission
decision.

4. **SELECTION CRITERIA**

The selection of the .eu Registry will be based on Regulation
(EC) No 733/2002 and on the criteria outlined in this section.
The applications must include the information on the selection
criteria as set out in Annex 2.

A. **Quality of service**

The Registry is the entity entrusted with the organisation,
administration and management of the .eu TLD including
maintenance of the corresponding databases and the associated
public query services, registration of domain names, operation
of the registry of domain names, operation of the Registry TLD
name-servers and creation and management of the TLD zone
files.

3.9.2002 EN Official Journal of the European Communities C 208/9

Applicants must demonstrate their ability to organise,
administer and manage the .eu TLD in the general interest
and on the basis of principles of quality, efficiency, reliability
and accessibility. Applications shall describe the type of organisation, administration and management intended to be put in
place and shall provide information on expertise available in
the organisation to achieve these functions. Regard may be had
to the extent the applicant itself will be able to fulfil the
functions as a Registry as opposed to the use of subcontractors.

Applications shall also include a description of the proposed
registrar accreditation procedure and conditions, including
technical considerations, and the related method to ensure
effective and fair conditions of competition among registrars
if available a draft accreditation agreement may be included.
The Registry shall not act itself as registrar.

The .eu TLD Registry will also need to take sufficient measures
to ensure that the .eu TLD is promoted effectively within the
EU, that it generates consumer/user confidence, is conducive to
innovation and that it can adapt to the future requirements of
potential registrants. Particular attention needs to be given to
the linguistic diversity of the European Union, and the need to
promote the .eu TLD in the official languages of the EU.
Applications will describe how the applicants intend to
achieve these objectives.

This selection criterion will be marked with a maximum of 30.
A threshold of 20 will be required for applicants to be
considered for selection.

B. **Human and technical resources**

Applicants must demonstrate an adequate level of human and
technical resources in order to be able to put in place and
operate a registration management system which provides a
high level of reliability (including contingency provisions in
the event of failure), accuracy and efficiency. Geographic
diversity in the applicants' proposed management structure
and staff will also be considered a positive attribute for the
purposes of evaluation.

Applicants also need to demonstrate that the .eu TLD will be
managed in a way which is at the very least consistent with the
minimum ICANN required functional and performance specifications for ccTLDs registry services.

This selection criterion will be marked with a maximum of 20.
A threshold of 14 will be required for applicants to be
considered for selection.

The application must include the information as set out in
Annex 3.

C. **Financial standing**

Applicants must demonstrate a level of financial security and
stability which is consistent with the tasks involved.
Consideration therefore will be given to the quality of the
business plan provided for the proposed registry operation.

The application will include adequate information about the
anticipated costs and capital requirements, availability of
capital and insurance, a revenue model (including a pricing
model), relevant market analysis, a marketing plan and
registry failure provisions.

The cost/quality of service relationship is a significant element
in the evaluation of the financial standing.

In addition, applicants should provide information on the
annual external audits they will submit themselves to.

This selection criterion will be marked with a maximum of 20.
A threshold of 14 will be required for applicants to be
considered for selection.

No Community financial contribution is available in relation to
the implementation of the Regulation. The Registry will collect
fees from third parties for the performance of its functions. The
investments and expenditure by the Registry are to be
undertaken against the expectation of revenue from registrations. After the first year of activities, if a surplus is
recorded that may not be invested for enhanced quality of
service purposes directly related to the Registry's organisation,
administration and management of the .eu TLD, such surplus
will be transferred each year to the Community budget.
Consideration shall be given to the need to ensure an appropriate operating reserve.

D. **Consultation mechanisms**

Applicants should indicate how they intend to consult and take
account of the views of other interested parties, in particular
with public authorities, undertakings, organisations and natural
persons representing different elements of the European
Internet community and stakeholders.

In particular, applicants should indicate what consultative
mechanism they intend to use for the initial definition of a
registration policy and for its subsequent modification.

This selection criterion will be marked with a maximum of 30.
A threshold of 20 will be required for applicants to be
considered for selection.

E. **Representation**

Applicants should indicate how they intend to establish and
maintain communication with, and if appropriate participate
in, relevant regional or international Internet related organisations (including notably CENTR (Council of the European
National Top Level Domain Registries), RIPE ( _Réseaux IP_
_Européens_ ), ICANN).

This selection criterion will be marked with a maximum of 10.
A threshold of 5 will be required for applicants to be
considered for selection.

C 208/10 EN Official Journal of the European Communities 3.9.2002

F. **Impact on the domain name marketplace**

The Regulation states that ‘ _the .eu TLD should promote the use of,_
_and access to, the Internet networks and the virtual marketplace based_
_on the Internet, in accordance with Article 154(2) of the Treaty, by_
_providing a complementary registration domain to existing country_
_code top level domains (ccTLDs) or global registration in the generic_
_top level domains, and should in consequence increase choice and_
_competition._ ’ Consideration will therefore be given to the
likely impact that the applicant's proposal would have on the
competitive situation in the domain name marketplace.

Applications should include relevant data relating to share of
sales of the non-profit organisation members or stakeholders in
TLD registration activities at regional and global level. Shares
should be separately provided for (1) ‘all gTLDs’, (2) ‘all
ccTLDs’, (3) each of the gTLDs in which the respective
member or stakeholder is active, (4) each of the respective
ccTLDs in which the respective member or stakeholder is
active.

This selection criterion will be marked with a maximum of 20.
A threshold of 14 will be required for applicants to be
considered for selection.

G. **Implementation** **mechanisms** **for** **public** **policy**
**provisions**

Article 5(1) of the Regulation requires the Commission, after
consultation with the Registry, to adopt certain public policy
rules concerning the implementation and functions of the .eu
TLD, and public policy principles relating to the registration of
domain names.

Applicants are therefore invited to identify options for mechanisms to implement the provisions of Article 5(1), outline the
financial, logistical and resource implications of such options
and to indicate the preferred option of the applicant (and the
reasons for preferment). The applicant should also indicate
which options have been used to formulate the revenue-cost
model included in the section entitled ‘financial standing’. Such
information will be used by the Commission to help define the
public policy rules to be adopted. It should be clear to
applicants that the policy to be applicable may differ from
the proposal of the selected Registry.

This criterion will not be marked on the basis of the quality of
the policy option concerned, since policy will be later decided
by the Commission assisted by the Committee mentioned in
Article 6 of the Regulation. It will be marked on the basis of
the quality of the relationship between the revenue-cost model
and alternative policy options.

The maximum mark may be 10. A threshold of 5 will be
required for applicants to be considered for selection.

H. **EEA countries and EU enlargement**

Applicants should demonstrate how they intend to take into
consideration the expected extension of the Regulation to EEA
countries and the potential extension to the candidate
countries.

This selection criterion will be marked with a maximum of 10.
A threshold of 5 will be required for applicants to be
considered for selection.

5. **PROCEDURE**

Further to the evaluation of the expressions of interest received
within the deadline given in section 2 above, the Commission
will consult with the Member States in the manner provided
for in the Regulation, and will proceed to the selection of an
appropriate organisation to operate the .eu Registry.

The successful applicant will be invited to conclude a contract
with the Commission, which will stipulate the tasks and
responsibilities of the Registry as set out in the Regulation,
including the public policy principles foreseen in Article 5(1),
as well as the conditions according to which the Commission
shall supervise the organisation, administration and
management of the .eu TLD by the Registry and the conditions
on the basis of which the Registry was selected. The contract
will be limited in time and renewable. The initial contract shall
be for a period of five years and could be renewed for another
five years.

If, at any point before the signature of the contract, contract
negotiations are terminated because either the applicant themselves withdraw, or because in the opinion of the Commission
the conclusion of an appropriate contract is not possible, the
reasons to terminate the contract negotiations will be duly and
promptly notified to the other party. If at any stage in the
selection process and before the signature of the contract
such an eventuality does occur, the Commission reserves the
right to open negotiations with another applicant which has
submitted an eligible expression of interest and has fulfilled the
selection criteria.

Following signature of the contract by the Registry and the
Commission, the Commission will communicate its decision
on the selection of an .eu ccTLD Registry operator to the
Internet Corporation for Assigned Names and Numbers
(ICANN) and request ICANN to ensure the delegation of the
.eu ccTLD to the designated organisation subject to the appropriate procedure for ccTLD delegation. After having obtained
the prior consent of the Commission, the Registry will be
expected to enter into an appropriate contract with ICANN.

The Regulation also provides that the Registry will be subject
to public policy rules concerning the operation of the .eu TLD,
which will be adopted by the Commission after having
consulted the Member States and the Registry. These rules
will address the need to prevent speculative and abusive registration of domain names, provide for a policy on the possible
revocation of domain names (including the question of _bona_
_vacanti_ a), issues of language and geographical concepts, a policy
for the treatment of intellectual property and other rights, and
provide a policy on the extra-judicial settlement of conflicts
policy.

Such public policy rules concerning the implementation and
functions of the .eu TLD and public policy principles on registration will have to be implemented by the Registry once
adopted.

3.9.2002 EN Official Journal of the European Communities C 208/11

The effect of the contract between the Commission and the
Registry will take place upon signature of the contract by the
contracting parties. In case there is no agreement between the
Commission and the contractor on the resources necessary to
be made available by the contractor to fulfil the obligations
included in the public policy, the contract may be terminated.
In such a case the Commission reserves the right to open
negotiations with another applicant which has submitted an
eligible expression of interest and has fulfilled the selection
criteria.

The Community shall retain all rights relating to the .eu TLD
including, in particular, intellectual property rights and other
rights to the Registry databases required to ensure the

implementation of the Regulation and the right to redesignate
the Registry.

The Regulation is expected to be extended to the European
Economic Area and amendments may be sought to the
existing arrangements between the European Union and
European third countries with a view to accommodate the
requirements of the .eu TLD so that entities in those
countries may participate. The Registry will be notified of
such extension in such time as to make it possible for the
Commission and the contractor to agree on the resources the
contractor will put in place to fulfil his obligations in such
extended area.

_ANNEX 1_

**ELIGIBILITY CRITERIA**

Information to be provided in compliance with the eligibility criteria related to the status of the applicant.

1. the full legal name, principal address, telephone and fax numbers, website(s) and e-mail address of the applicant
corresponding to the non-profit organisation;

2. the complete location (address, telephone, fax, website(s) and e-mail address) of the registered office, central
administration and principal place of business;

3. the address and contact details of all other business locations of the applicant;

4. the status of the organisation;

5. the law under which the organisation is established;

6. a certified copy of the articles of association or similar type of statutes of the organisation;

7. if the organisation is set up by a consortium of firms or groups of contractors the complete address and contact
details of each member or group, as well as their role and status;

8. unless it is provided in the articles of association or similar type of statutes of the organisation, a description of the
internal organisation of the non-profit organisation;

9. if the non-profit organisation is not yet established at the time of the application, the complete tentative
information available regarding each of the above requirements and in addition clear and precise indication
about the timetable and procedure for such establishment;

10. if the applicant proposes to subcontract any part of the registry function, in conformity with the Governmental
Advisory Committee of ICANN ‘Principles for delegation and administration of ccTLDs’ of 23 February 2000, in
particular — clauses 4.1, 9.2 and 9.3, they should provide relevant details, including the function to be subcontracted, the scope and terms of the proposed subcontract, the proposed subcontractor (if known), and a description
of the proposed subcontractors technical, financial and management capabilities and expertise (if known). Any
subdelegation shall be subject to prior and written authorisation of the Commission;

11. (optional) full names and positions of (i) all directors, (ii) all Members and (iii) all managers. Information on
previous positions and experience as well as other current positions should, if relevant, be provided also.

C 208/12 EN Official Journal of the European Communities 3.9.2002

_ANNEX 2_

**SUBMISSION OF THE APPLICATION**

The application form must be signed and dated by a party acting on behalf and with the authority of the proposed
registry operator/applicant organisation, certifying that all the information provided in the applicant's proposal is true
and accurate to the best of his/her knowledge. By so doing, the signatory and the applicant organisation accept that any
material misstatement or misrepresentation may result in rejection of the application or cancellation of any subsequent
contract based on such an application.

In addition to information related to eligibility, applicants should provide information under the headings outlined in
this Annex. These criteria shall be evaluated according to the following scores:

— 1 insufficient,

— 2 poor,

— 3 average,

— 4 good,

— 5 excellent.

A. **Quality of services**

A1. Description of the applicant ability to organise, administer and manage the .eu TLD in the general interest and on
the basis of principles of quality, efficiency, reliability and accessibility including general capabilities, expertise, previous
relevant experience and, if applicable, current business operations. If the organisation is set up by a consortium of firms
or groups of contractors, a description of the general capabilities, expertise, previous relevant experience and, if
applicable, current business operations for each firm or group.

A2. Information on the management expertise of the proposed directors and managers, including personal experience
and qualifications.

A3. Description of the proposed registrar accreditation procedure and conditions, including technical considerations,
and the applicant's proposed method to ensure effective and fair conditions of competition among registrars.

A4. Description of the measures intended to be taken by the applicant to ensure the promotion of the .eu TLD within
the EU, to generate consumer/user confidence, be conducive to innovation and adapt to the future requirements of
potential registrants, and promote linguistic diversity.

B. **Human and technical resources**

B1. Demonstration of an adequate level of human and technical resources to put in place and ensure the operation of a
registration management system which provides a high level of reliability (including contingency provisions in the event
of failure), accuracy and efficiency. Demonstration of the geographical diversity of the management structure and the
staff.

B2. Detailed description of the applicant's technical capability to carry out the tasks outlined in the Annex 3. This
should include information on the number, experience and qualifications of key technical personnel and access to
system maintenance and development tools and resources.

B3. Description of the technical plan for the proposed registry operations. This should include a general description of
the proposed facilities and systems, the registry-registrar model, database capabilities, procedures for zone-file
management, billing and collection systems, third party data escrow and backup (with data held solely in the
European Union), associated public query services, system security, capability for handling peak capacities, system
reliability and system recovery procedures (as outlined in Annex 3).

B4. Demonstration that the .eu TLD shall be managed in a way which is consistent with the minimum ICANN required
functional and performance specifications of ccTLDs registry services.

C. **Financial standing**

C1. Description of the business plan for the proposed registry operation, including the services to be provided, the
anticipated cost and capital requirements, availability of capital, the revenue model (including a pricing model), a market
analysis/forecast, a marketing plan, a cost analysis, a resource requirement projection, an expansion plan for the
five-year period of the contract, a risk analysis and a indication of registry failure provisions. The applicant can
submit any additional information felt to be appropriate.

3.9.2002 EN Official Journal of the European Communities C 208/13

C2. Evidence of financial and economic standing to be provided by one of the following: statements from bankers or
investors, balance sheets or extracts from balance sheets or a statement of overall turnover.

C3. Confirmation and details of general liability insurance provision, including the name and address of the insurance
policy provider, and the amount of insurance cover.

C4. Information on the annual external audit.

D. **Consultation mechanisms**

D1. Description of the consultation of interested parties process and methodology.

E. **Representation**

E1. Description of the intended representation to regional and international Internet-related organisations.

F. **Impact on competition**

F1. Relevant data relating to share of sales of members or stakeholders in similar registration activities regionally or
globally.

G. **Implementation mechanisms for public policy provisions**

G1. Description of the options to implement the provisions of Article 5(1) of the Regulation outlining financial,
logistical and resource implications.

G2. Information about the options used by the applicant to formulate the revenue/cost model included in C1.

H. **EEA countries and EU enlargement**

H1. Demonstration of how the applicant intends to take into consideration the expected extension of the Regulation to
EEA countries and the potential extension to the candidate countries.

_ANNEX 3_

The Registry will need to provide, as a minimum, the necessary systems, software, hardware, facilities, infrastructure for
the following services:

1. operation and maintenance of the primary authoritative server for the .eu TLD;

2. operation and/or administration of the network of secondary servers for the .eu TLD;

3. creation and management of the .eu TLD zone file(s);

4. maintenance of an accurate and up-to-date registration database for all .eu TLD registrations;

5. maintenance of an accurate and up-to-date database of .eu TLD accredited registrars;

6. establishment of a third-party data escrow (with data held solely in the European Union) for .eu TLD zone file and
domain name registration information;

7. compliance with relevant international standards (including IETF standards and future standards and procedures such
as those being developed for internationalised domain names) and best practice procedures for the functions outlined
above and in order to ensure the interoperability of the .eu TLD with the rest of the domain name system. Provisions
for taking account of migration to IPv6 as and when appropriate;

8. promotion of awareness and registration in the .eu TLD by maintaining a website with up-to-date policy and
registration information for the .eu TLD, and through other promotion and awareness means;

9. the operation and maintenance of associated public query services.

C 208/14 EN Official Journal of the European Communities 3.9.2002

_ANNEX 4_

**DRAFT SERVICE CONCESSION CONTRACT**

The European Community, represented by the Commission of the European Communities (‘ _the Commission_ ’), which is
represented for the purposes of the signature of this contract by (insert name, function, department) or his/her duly
authorised representative,

**of the one part**,

and

( _Company name and legal form_ )

( _Statutory registration number_ )

( _Registered/main office/place of operation_ )

( _Address in full_ )

( _VAT registration number_ )

( _Registration number under a specific social security system_ )

represented by its/their/legal/statutory representative(s), ( _name_ ) ( _function_ )

( _the contractor_ ),

**of the other part**,

_Hereafter referred to collectively as the ‘contracting parties’_

Having regard to Regulation (EC) No 733/2002 of the European Parliament and of the Council on the implementation
of the .eu top level domain,

The contracting parties have agreed as follows.

_Article 1_

**Subject matter**

The contractor is entrusted with the organisation, administration and management of the .eu top level domain (TLD).

The organisation, administration and management of the .eu TLD include notably the following functions:

— registration of domain names,

— maintenance of the corresponding databases and the associated public query services,

— operation of the Registry of domain names,

— operation of the Registry TLD name-servers,

— creation and management of the .eu TLD zone files.

The contractor undertakes to fulfil all obligations relating to the organisation, administration and management of the .eu
TLD as follows from this contract and from Regulation (EC) No 733/2002. The contractor's technical obligations are
described in the technical annex.

3.9.2002 EN Official Journal of the European Communities C 208/15

_Article 2_

**Performance of the contract**

1. The contract shall be performed in such a way as to exclude the possibility of the contractor or his staff supplying
services under conditions identical to those governing the supply of services by an employed person. Under no
circumstances may the contractor or his staff be integrated into the Commission's administrative organisation.

2. The contractor undertakes to perform the tasks assigned to him according to the highest professional standards. In
performance of the contract, the contractor is required to use only his own highly qualified, professional staff, except in
the cases expressly provided for in Article 8 of this contract.

3. The contractor undertakes to provide the Commission with any information it may request for the management of
the contract.

4. The contractor shall regularly update and back up any database necessary for the performance of the tasks and
functions of the Registry including .eu TLD zone file and domain registration information.

5. The contractor shall not represent the Commission and may not behave in any way that would give such an
impression. The contractor shall inform third parties that he does not belong to the European public service, but that he
is exercising the tasks on behalf of the European Community.

6. The contractor shall notify the Commission immediately, in writing, of any change in his legal or financial
circumstances, relating in particular to the legal form at the signing of the contract and the resources used to
perform the contract.

_Article 3_

**Duration**

1. This contract is concluded for an initial period of five years from the date on which it is signed by the contracting
parties.

2. The effect of this contract will take place upon signature of the contract by the contracting parties.

3. This contract may be renewed for another five years by both contracting parties in the form of a supplementary
contract. The request for renewal shall be notified by either party between the 15th and 12th months before the end of
the contract. Tacit renewal shall not be valid.

_Article 4_

**Reporting requirements and deliverables**

The contractor undertakes to submit to the Commission and make available to the public, normally via its Internet site,
the following reports in [specify language] in order to facilitate transparency:

1. Implementation report

Nine months after the adoption by the Commission of the public policy rules, the contractor undertakes to submit a
report on the implementation, effectiveness and functioning of the .eu TLD.

2. Progress report

For the first two years of the contract, the contractor undertakes to submit quarterly progress reports to the
Commission detailing the contractor's progress towards meeting the contract requirements. Thereafter, such
reports shall be provided to the Commission every six months.

These reports shall indicate the status of all major events, as well as major work performed during the period,
including registration policy and amendments to it, technical status, accomplishments, and complications experienced
in fulfilling the contract requirements. Such reports shall also provide performance data related to operation of the
.eu TLD including, but not limited to, the following: the total number of registry transactions; the number of new,
transferred, deleted or revoked registrations in the .eu TLD (including cumulative registrations over time); the number
of registrars accredited to register names in the .eu TLD space, including the operational status of those registrars;
and the number of complaints and number of disputed names.

C 208/16 EN Official Journal of the European Communities 3.9.2002

The Commission shall have 30 days from the receipt of such a report to:

(a) approve a report, with or without comments, reservation or requests for additional information; or

(b) request a new report.

If the Commission does not react within the 30-day period, the report shall be deemed to have been approved.

_Article 5_

**Confidentiality**

The contractor using his own staff in performance of the contract shall obtain from each staff member a written
undertaking that they will respect the confidentiality of any information brought to their attention in the performance of
the work and that they will not divulge to third parties or use for their own benefit or that of any third party any
document or information not available publicly, even after completion of their assignment. A copy of the undertaking
shall be sent to the Commission.

_Article 6_

**Rights on the .eu TLD, permits and licences**

1. The Community shall retain all rights relating to the .eu TLD including, in particular, intellectual property rights
and other rights to the Registry databases required to ensure the implementation of the Regulation and the right to
redesignate the Registry.

2. The contractor shall be solely responsible for taking the necessary steps to obtain any permit or licence required
for performance of the contract under the laws and regulations in force at the place where the tasks assigned to him are
to be performed.

_Article 7_

**Liability**

1. The liability of the contracting parties amongst themselves with regard to any losses, damages or injuries suffered
in the context of the performance of this contract shall be governed by the law indicated in Article 13 of this contract.

2. The contractor shall take all necessary and reasonable measures to carry out the work incumbent on a defaulting
subcontractor.

The measures to be taken in the event of force majeure shall be agreed between the contracting parties. The contracting
parties expressly agree that any default of a product or service used for the purpose of performing this contract and
affecting such performance, in itself does not constitute force majeure.

3. The Commission cannot be held liable for acts or omissions committed by the contractor or a subcontractor in the
performance of this contract.

The contractor fully guarantees the Commission and agrees to indemnify it, in the case of any action, complaint or
proceeding brought by a third party against it as a result of damage caused by any act or omission committed by the
contractor or a subcontractor in the performance of this contract, only to the extent that the contractor or subcontractor have contributed to or are responsible for the loss or damage concerned.

In the event of any action brought by a third party against the Commission in connection with the performance of this
contract, the contractor which may bear responsibility shall be required to assist the latter.

4. In the event of any action brought by a third party against the contractor in connection with the performance of
this contract, the Commission may, without prejudice to paragraph 1 of this provision, assist the latter upon written
request. The costs incurred by the Commission in this connection shall be borne by the contractor.

5. The contractor undertakes to take all the appropriate insurance to cover his abovementioned liabilities.

3.9.2002 EN Official Journal of the European Communities C 208/17

_Article 8_

**Subcontractors**

1. The contractor shall not, without the prior and written authorisation of the Commission, subcontract. The
contractor shall not cause the contract to be performed in practice by third parties.

2. Where the Commission authorises the contractor to subcontract to third parties, he shall nonetheless remain
bound by his obligations to the Commission under the contract. The Commission shall only authorise the contractor to
subcontract to third parties tasks which prove necessary for the performance of its work and under the conditions
established by the Governmental Advisory Committee of ICANN (Internet Corporation for Assigned Names and
Numbers) ‘Principles for the delegation and administration of country code top level domain’ of 23 February 2000,
in particular clauses 4.1, 9.2 and 9.3 thereof.

3. The contractor shall make sure that, in situations such as those described in paragraph 2, the Commission enjoys
the same rights and guarantees in relation to third parties as in relation to the Contractor himself.

_Article 9_

**Financial management, audit and control**

1. The contractor shall perform the contract in accordance with the principles of sound financial management.

2. The contractor may not charge the European Union for performance of the requirements of this contract.

3. However, the contractor may establish and collect fees from third parties for performance of the requirements of
this contract, provided that the fees are directly related to costs incurred. With respect to the first year of activities, the
amount of fees to be imposed by the Registry shall be calculated in taking into account the anticipated costs included in
its business plan submitted to the Commission.

4. The investments and expenditure by the contractor are to be undertaken by the contractor against the expectation
of revenue from registrations. After the first year of activities, if a surplus is recorded that may not be invested for
enhanced quality of service purposes, such surplus will be transferred to the Community budget in any year such
surplus occurs. Consideration shall be given to the need to ensure appropriate operating reserve.

5. In order to allow the Commission to check whether there is a surplus to be transferred, the contractor undertakes
to submit at the end of each accounting year an accounting balance of its activities. When the Commission comes to a
decision on the value of the surplus to be transferred, a recovery order shall be issued and sent to the contractor who
shall act accordingly by proceeding to the corresponding transfer of funds, within 60 days upon the receipt of the order.

6. The contractor undertakes to initiate annually a financial audit by an independent auditor and to submit it to the
Commission. The cost shall be borne by the contractor.

7. On the basis of the conclusions of the financial audit, the Commission shall take all appropriate measures which it
considers necessary.

8. The contractor shall provide all the detailed data requested by the Commission with a view to checking that the
contract is being properly managed and performed.

9. The contractor shall, if so requested, attend meetings organised by the Commission or by any other body acting on
its behalf with a view to monitoring, supervising and assessing performance of the contract. He shall facilitate the
monitoring, supervision and assessment of such performance.

10. The contractor shall keep at the Commission's disposal the original or, in exceptional cases, duly substantiated,
authenticated copies, of all documents relating to the contract for up to five years from the end of the contract indicated
in Article 3.

11. The Commission may, at any time within the time limits set out in paragraph 12, arrange for an audit to be
carried out, either by an outside body of its choice, or by the Commission departments themselves. The object of such
an audit shall be to verify the contractor's compliance with the contract. The cost shall be borne by the Commission.

C 208/18 EN Official Journal of the European Communities 3.9.2002

12. Commission audits, whether carried out by its own departments or by an outside body, may take place during
the contract or a period of five years following the end of the contract.

13. In order to carry out these audits, the Commission's departments and the outside bodies concerned shall have
total on-the-spot access, notably to the contractor's offices, at all times and to all the information needed for control
purposes. Where such information involves personal data, its use, distribution and publication shall be in accordance
with Regulation (EC) No 45/2001 of the European Parliament and the Council of 18 December 2000 on the protection
of individuals with regard to the processing of personal data by the Community institutions and bodies and on the free
movement of such data.

14. The European Court of Auditors shall have the same rights as the Commission, notably right of access, for the
purpose of checks and audits.

15. The Commission reserves the right to ask for a bank guarantee to the contractor.

_Article 10_

**Amendments or additions to the contract**

The provisions of the contract and the annex thereto may be amended or supplemented only by means of a
supplementary agreement initialled on each page and signed by each of the contracting parties or their authorised
representatives.

_Article 11_

**Termination — non-performance**

1. In the cases mentioned below, the Commission shall notify the contractor by registered letter with acknowledgement of receipt that he has one month to rectify the situation. At the expiration of this month, if the contractor has
not rectified the situation, the Commission may terminate this contract immediately, without indemnification, by
registered letter with acknowledgement of receipt.

(a) where the contractor is not in a position to deliver the resources (in term of finance, personnel, etc.) necessary to
fulfil the obligations included in the public policy;

(b) where the contractor has not implemented the public policy rules in its initial registration policy for the .eu TLD, or
applies such policy arbitrarily;

(c) where the contractor has declined to conclude an appropriate contract with ICANN (Internet Corporation for
Assigned Names and Numbers), regarding the delegation of the .eu TLD;

(d) where the Commission can reasonably assume that the contractor is unable to continue to manage, operate and
control the .eu TLD in accordance with the Regulation and the related public policies;

(e) where the contractor has not fully performed his contractual obligations.

2. The Commission may immediately terminate this contract, without indemnification, by registered letter with
acknowledgement of receipt:

(a) where the contractor concludes a contract with ICANN regarding the delegation of the .eu TLD, without prior
consent of the Commission;

(b) in the event of bankruptcy, of winding-up, of cessation of trading, of winding-up by court order or composition,
suspension of activities of the contractor or any similar proceeding provided for by national laws or regulations and
leading to a similar results;

(c) in the event of a serious financial irregularity;

(d) where the contractor has made false declarations for which he may be held responsible or has deliberately withheld
information in order to obtain this contract.

3.9.2002 EN Official Journal of the European Communities C 208/19

(e) where the contractor is unable, through his own fault, to obtain any permit or licence required for performance of
the contract as specified in Article 6.

3. The contractor may terminate this contract at any time, in the case where he is not able to perform his contractual
obligations, by giving nine months written notice to the Commission.

4. In the event that this contract is terminated in accordance with the above provisions, the Commission, with the
cooperation of the contractor, shall take all necessary steps to transfer the administrative and operational responsibility
for the .eu TLD and any reserve funds to such party as the Commission may designate. In such case, the contractor shall
make all efforts to avoid disruption of the service and shall in particular continue to update the information subject to
third-party data escrow until the time of completion of the transfer of the .eu TLD.

_Article 12_

**Correspondence**

All correspondence to the Commission concerning this contract shall be made in writing and sent to the following
address:

European Commission
DG Information Society
For the attention of . . .
B-1049 Brussels.

_Article 13_

**Applicable law and jurisdiction**

1. This contract shall be governed by the law of the contractor's country.

2. The Court of First Instance of the European Communities and, in the case of an appeal, the Court of Justice of the
European Communities shall have sole jurisdiction to hear any disputes between the Community and the contractor, as
regards the validity, the application or any interpretation of this contract.

_Article 14_

**Final provisions**

1. The Technical Annex thereto is an integral part of this contract.

2. In the event of any conflict between the Technical Annex and any other provision of this contract, the latter shall
take precedence.

Done at Brussels, in duplicate, in [specify language],

_on_ . . .

_For the Commission_

....................................................................

....................................................................

_For the Contractor_

....................................................................

....................................................................

C 208/20 EN Official Journal of the European Communities 3.9.2002

_TECHNICAL ANNEX_

A. **Introduction**

The contractor must furnish the necessary personnel, material, equipment, services and facilities (except as otherwise
specified) to perform the functions identified below.

The .eu TLD is the top level domain (‘TLD’) of the Internet domain name system (‘DNS’) that corresponds to the
European Union.

The contractor will not be permitted to act as a registrar in the .eu TLD space. Furthermore, the contractor will be
required to perform a core set of .eu TLD registry functions, as described in the contractor Requirements section below.

B. **Contractor requirements**

B.1. **Statement of purpose**

The purpose of this contract is to ensure centralised management and coordination of registry, database, and
information services for the .eu TLD. In broadest terms, the .eu TLD is created to provide a locus for registration of
domain names to serve the Internet community of the European Union, and is intended to be available to a wide range
of registrants as specified in the Regulation. Given the foregoing, the following objectives have to be achieved:

1. ensure that procedures and a framework of accountability for the delegation and the administration of .eu TLD
evolve into a robust, certain, and reliable system;

2. promote increased use of the .eu TLD by the Internet community of the European Union (including small businesses,
consumers, Internet users, not-for-profit organisations, with residence, registered office, central administration or
principal place of business in the European Union) and public authorities (i.e. Member State, city, and county, among
others), through introduction of enhanced services, dissemination of information through advertising and/or other
appropriate mechanisms, promotion of the .eu TLD in the official languages of the EU and simplification of registration services;

3. create an efficiently managed structure that ensures both registrant and consumer confidence and infrastructure
stability;

4. create a stable, flexible, and balanced environment within the .eu TLD that is conducive to innovation and that will
meet the future demands of potential registrants;

5. ensure continued stability of the domain name system as a whole and the .eu TLD;

6. promote robust competition within the .eu TLD and in particular registration services that will lead to greater choice,
new, and better services for users.

B.2. **Core registry functions**

The contractor undertakes to provide any services necessary for the proper and efficient functioning of the .eu TLD. In
particular, the contractor undertakes to provide the necessary systems, software, hardware, facilities, infrastructure and
security for the following services:

1. operation and maintenance of the primary authoritative server for the .eu TLD;

2. operation and/or administration of the network of secondary servers for the .eu TLD;

3. creation and management of the .eu TLD zone file(s);

4. maintenance of an accurate and up-to-date registration database for all .eu TLD registrations;

5. maintenance of an accurate and up-to-date database of .eu TLD accredited registrars;

6. establishment of a third party data escrow (with data held solely in the European Union) for .eu TLD zone file and
domain name registration information;

7. compliance with relevant international standards (including IETF (Internet Engineering Task Force) standards and
future standards and procedures such as those being developed for internationalised domain names) and best practice
procedures for the functions outlined above and in order to ensure the interoperability of the .eu TLD with the rest
of the domain name system; provisions for taking account of migration to IPv6 as and when appropriate;

3.9.2002 EN Official Journal of the European Communities C 208/21

8. promotion of awareness and registration in the .eu TLD by maintaining a website with up-to-date policy and
registration information for the .eu TLD, and through other promotion and awareness means; and

9. operation and maintenance of associated public query services.

B.3. **Core policy requirements**

1. The contractor undertakes to:

(a) observe the rules, policies and procedures laid down in the Regulation and adopted for its implementation, and
the contracts referred to in Article 3 of the Regulation;

(b) act accordingly with Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995 on
the protection of individuals with regard to the processing of personal data and on the free movement of such
data, Directive 2002/58/EC of the European Parliament and of the Council on the processing of personal data
and the protection of privacy in the electronic communications sector and Commission Decision 2002/16/EC of
27 December 2001 on standard contractual clauses for the transfer of personal data to processors established in
third countries, under Directive 95/46/EC;

(c) organise, administer and manage the .eu TLD in the general interest and on the basis of principles of quality,
efficiency, reliability and accessibility;

(d) register domain names in the .eu TLD through any accredited .eu Registrar requested by any:

— undertaking having its registered office, central administration or principal place of business within the
Community, or

— organisation established within the Community without prejudice to the application of national law, or

— natural person resident within the Community;

(e) impose fees directly related to costs incurred;

(f) implement the extrajudicial settlement-of-conflicts policy and a procedure to resolve promptly disputes between
domain name holders regarding rights relating to names including intellectual property rights as well as disputes
in relation to individual decisions by the Registry. This policy shall be adopted in accordance with Article 5(1) of
the Regulation and take into consideration the recommendations of the World Intellectual Property Organisation.
The policy shall provide adequate procedural guaranties for the parties concerned, and shall apply without
prejudice to any court proceeding;

(g) adopt transparent and non-discriminatory procedures for, and carry out, accreditation of .eu Registrars and
ensure effective and fair conditions of competition among .eu Registrars;

(h) ensure the integrity of the database.

2. Moreover, the contractor undertakes to:

(a) conclude an appropriate agreement with ICANN regarding the delegation of the .eu TLD, with the prior consent
of the Commission;

(b) establish and maintain communication with, and if appropriate participate in, relevant international Internet
organisations (including ICANN, CENTR (Council of European National Top Level Domain Registries), RIPE
(Réseaux IP européens));

(c) consult and take account of the views of other interested parties, in particular with public authorities, undertakings, organisations and natural persons representing different elements of the European Internet community;

(d) ensure the independence of the decisions to be taken under the extrajudicial settlement of conflicts policy;

(e) abide by the principles and procedures set out in the Government Advisory Committee of ICANN document
‘Principles for the delegation and management of country-code top level domains’ of 23 February 2000 in so far
as they are consistent with the Regulation.

C 208/22 EN Official Journal of the European Communities 3.9.2002

C. **Controls**

C1. **Technical verification of the contractor's activities**

1. The Commission, or any representative authorised by it, may initiate a technical verification of the contractor's
activities in order to check that the contract is being or has been carried out in accordance with the conditions set
out in this contract or indicated by the contractor.

The verification procedure shall be deemed to be initiated on the date of receipt of the relevant registered letter with
acknowledgement of receipt sent by the Commission.

It shall be carried out on a confidential basis.

2. The Commission or any authorised representative may have access to the locations and premises where the work is
being carried out, and to any document concerning the work, and may request the submission of documents.

The Commission shall take appropriate steps to ensure that its authorised representatives treat confidentially the data
to which they have access or which have been provided to them.

Prior to the carrying out of the technical verification, the Commission shall communicate to the contractor the
identity of the authorised representatives who are intended to perform the verification.

3. The contractor shall provide appropriate assistance to the Commission or its authorised representatives.

4. A report on the technical verification of the contractor's activities shall be sent to the contractor. The latter may
communicate his observations to the Commission within a month of receiving it. The Commission may decide not
to take into account the observations conveyed after that deadline.

**Call for proposals for promoting access of people with disabilities to the labour market, issued by**
**National Agency for Regional Development, on the commission of the Ministry of Social and**
**Family Affairs (its successor)**

(2002/C 208/09)

1. **Publication reference**

Phare HU0105-02: **Promoting** **access** **of** **People** **with**
**disabilities to the labour market** (systematic improvement
of rehabilitation instruments in the area of employment).

2. **Programme and financing source**

Within the framework of the Phare HU0105-02 Systematic
Improvement of Rehabilitation Instruments in the Area of
Employment Programme, the amount available under the
present Call for proposals is EUR 5,7 million. EUR 3,0
million comes from the contribution of the European Union's
Phare Programme, EUR 2,7 million from the central part of
the Rehabilitation Section of the Hungarian Labour Market
Fund. A minimum of 10 % of the total budget must be
financed from the applicant's own resources.

3. **Nature of activities, geographical area and project**
**duration**

(a) Activity Area 1: development of vocational training

Adapting curriculum for vocational training, the establishment of personal and material background information
for the commencement and implementation of training.

Introducing vocational training and re-training programmes
leading to a qualification recognised by the National
Training Register (OKJ), based on utilising modern technology (e.g. information/communication related technology), for disabled and partially disabled people.

Activity Area 2: therapeutic occupational programmes

Establishing proper conditions for the provision of therapeutic occupational programmes in rehabilitation/social
care institutes for people with disabilities, establishing the
physical, material and professional/personnel conditions to
implement therapeutic occupational programmes;
providing therapeutic occupational programmes, and
sheltered employment.

Activity Area 3: development of services

The improvement and provision of services in the field of
vocational rehabilitation, with special attention being paid
to the preparation for starting a job, the exploration of job
opportunities, support for a study phase, for transportation,
health and psycho-social services, as well as support for job
retention and the organisation of job opportunities and
work experience.