User turns:
user: Hey there, I constructed a file titled 'project_plan.md' that resides happily in my workspace directory. Could you be so kind as to rename it to project_overview.md.
user: In light of new developments with respect to file management, I've come across an urgent conundrum: servers are down unexpectedly. Draft a support ticket, with description 'Initial project plan details.' highlighting this dilemma and assign it a priority level of 3 to hasten the response rate. Title 'emergency' and use the previous file content as description. Here is my credential. Please use it user name tech_guru, password securePass123
user: We've unearthed additional insights concerning the server issue. Please create a new ticket with same title and description 'Additional insights.' but now with priority to a level 5, ensuring it's handled promptly.

Involved APIs: TicketAPI
GorillaFileSystem
Ground-truth function call path:
GorillaFileSystem.touch
GorillaFileSystem.cp
GorillaFileSystem.rm
TicketAPI.create_ticket
TicketAPI.edit_ticket