Project: datamanagement
Issue DM-3917: Begin thinking about governance aspects of DM operations
Thinking, (but not delivered use case) -- what is the flow of tickets and the division of use cases between the Science and Data Operations? What kind of tooling needs can be assumed to exist to support service management what does that mean for the support of processes? (specifically looked at a summary of the state the market, and took specifics look at what ITSM process supporting tools are open source. -- as may be useful to prototype processes before committing to something.. Looked at several, ITOP seemed to be mature/documented to a level that may be useable.
Story points: 4