Project: datamanagement
Issue DM-3217: Extrapolate to the current document 
Discussed use cases in the context of the TOWG, and also with the site and telescope group. A picture of the structure of IT operations has (I believe consensus emerged) that is the four layers ITIL cake Service Design (cataloged, budget, availability, etc). Service Transition (The work of inserting Charge into the system). Service Delivery (the work of running the as-is system of servinces) ITC -- The work of providing the Facility, Hardware and networking. I also obtained the ability to interact with EA. (but still working to master it and its concepts)
Story points: 8