Federal award (DELIVERY ORDER, fiscal year 2024)
Recipient: SOFTWARE INFORMATION RESOURCE CORP.
Awarding agency: Department of Defense / Department of the Air Force
Funding agency: Department of Defense / Department of the Air Force
Period of performance: 2025-06-01 to 2026-05-31
Current total value of award: $212013.11
Description: THIS REQUIREMENT IS TO SUPPORT THE PROCUREMENT OF DELL EMC PROSUPPORT PLUS FOR ACD AND CDA. THIS INCLUDES 24X7 SUPPORT WITH A PREDICTIVE ANALYSIS, PROACTIVE MONITORING, AND AUTOMATED CASE CREATION TO ENSURE SYSTEM RELIABILITY.