Federal award (DELIVERY ORDER, fiscal year 2024)
Recipient: ACCENTURE FEDERAL SERVICES LLC
Awarding agency: Department of Education / Department of Education
Funding agency: Department of Education / Department of Education
Period of performance: 2019-02-20 to 2026-02-19
Current total value of award: $918466867.15
Description: OBLIGATE FUNDING TO 1)INCREASE BPO HOURS OF OPERATION, 2)SUPPORT YEAR ROUND TESTING NEEDS FOR FAFSA PARTNER PORTAL AND PROCESSING SYSTEM, 3)IMPLEMENT FSA ARTIFICIAL INTELLIGENCE AGILE TEAM, AND 4) IMPLEMENT A VIRTUAL CUSTOMER SERVICE REPRESENTATIVE.