Federal award (DELIVERY ORDER, fiscal year 2024)
Recipient: MAKPAR CORPORATION
Awarding agency: Department of the Treasury / Internal Revenue Service
Funding agency: Department of the Treasury / Internal Revenue Service
Period of performance: 2023-09-30 to 2025-09-29
Current total value of award: $1308984.3
Description: CUSTOMER SERVICE SUPPORT (CSS) BOT AND LIVE CHAT IMPLEMENTATION IN THE COMMERCIAL CONVERSATIONAL VOICE PROJECT. OBTAIN TECHNICAL SUPPORT FOR THE IMPLEMENTATION OF EGAIN BOT (VOICE TO, CHATBOT) TECHNOLOGIES AND EGAIN LIVE CHAT.