Federal award (DELIVERY ORDER, fiscal year 2024)
Recipient: COMPUTER WORLD SERVICES, CORP.
Awarding agency: Department of Commerce / U.S. Patent and Trademark Office
Funding agency: Department of Commerce / U.S. Patent and Trademark Office
Period of performance: 2020-12-15 to 2025-12-14
Current total value of award: $5632754.8
Description: ENTERPRISE CONTACT CENTER PROVIDES CALL DISTRIBUTION, INTERACTIVE VOICE RESPONSE, COMPUTER TELEPHONY INTEGRATION, TELETYPE/TELECOMMUNICATIONS DEVICES, UNIFIED MESSAGING AND INTEGRATION WITH CUSTOMER CONTACT MANAGEMENT SYSTEM AND SERVICE DESK TOOL