Federal award (DEFINITIVE CONTRACT, fiscal year 2024)
Recipient: ATI GOVERNMENT SOLUTIONS LLC
Awarding agency: Department of the Treasury / Internal Revenue Service
Funding agency: Department of the Treasury / Internal Revenue Service
Period of performance: 2025-01-17 to 2026-01-16
Current total value of award: $21970040
Description: THIS EFFORT IS FOR CALL CENTER MODERNIZATION SUPPORT SERVICES WHICH INCLUDES BUT NOT LIMITED TO THE IMPLANTATION OF A CONVERSATIONAL ROUTING SYSTEM ON THE IRS MAIN 1040 PHONE LINE THAT MEETS BASELINE QUALITY & CUSTOMER SATISFACTION LEVELS.