Federal award (DEFINITIVE CONTRACT, fiscal year 2024)
Recipient: Q-MATIC CORPORATION
Awarding agency: Department of the Treasury / Internal Revenue Service
Funding agency: Department of the Treasury / Internal Revenue Service
Period of performance: 2016-04-01 to 2017-08-15
Current total value of award: $852023.56
Description: THE USE OF AUTOMATED CUSTOMER QUEUING MANAGEMENT SYSTEMS ENABLES FIELD ASSISTANCE (FA) TO MORE EFFICIENTLY MONITOR AND CONTROL CUSTOMER TRAFFIC FLOW, AND GATHER CRITICAL DATA FOR TREND ANALYSIS IN AREAS THAT INCLUDE BUT ARE NOT LIMITED TO STAFFING, T