Federal award (BPA CALL, fiscal year 2024)
Recipient: FORS MARSH GROUP LLC
Awarding agency: Department of the Treasury / Internal Revenue Service
Funding agency: Department of the Treasury / Internal Revenue Service
Period of performance: 2021-09-17 to 2025-09-16
Current total value of award: $482947.89
Description: THIS MODIFICATION UPDATES THE FPDS DESCRIPTION. CUSTOMER ACCOUNTS SERVICES (CAS) APPOINTMENT LINE & FOLLOW-UP CUSTOMER EXPERIENCE SURVEYS; TO MEASURE TAXPAYER SATISFACTION & ISSUE RESOLUTION; ALIGNING SURVEY WITH THE GOALS PUT FORTH BY THE TAXPAYER F