Federal award (BPA CALL, fiscal year 2024)
Recipient: LIONBRIDGE GLOBAL SOLUTIONS II INC.
Awarding agency: Department of the Treasury / Internal Revenue Service
Funding agency: Department of the Treasury / Internal Revenue Service
Period of performance: 2024-04-01 to 2025-06-30
Current total value of award: $644036.7
Description: OVER THE PHONE INTERPRETER SERVICE IS TO PROVIDE SERVICE TO LIMITED ENGLISH PROFICIENT TAXPAYERS FOR 120+ LANGUAGES. OPI USES CALL CENTER TECHNOLOGY AND SKILLED STAFF THAT ALLOWS US TO MATCH A OVER THE PHONE INTERPRETER WITH TAXPAYERS.