Federal award (DELIVERY ORDER, fiscal year 2023)
Recipient: SKYWARD IT SOLUTIONS, LLC
Awarding agency: Department of Homeland Security / Federal Emergency Management Agency
Funding agency: Department of Homeland Security / Federal Emergency Management Agency
Period of performance: 2023-09-29 to 2024-09-28
Current total value of award: $912951.44
Description: THE PURPOSE OF THIS BILATERAL MODIFICATION IS TO INCORPORATE A HUMAN CENTERED DESIGN RESEARCHER.  CX SOFTWARE ENGINEERS WILL BE RESPONSIBLE FOR DESIGNING, IMPLEMENTING, AND MAINTAINING SYSTEMS AND PROCESSES THAT IMPROVE THE OVERALL CUSTOMER EXPERIENC