Federal award (DELIVERY ORDER, fiscal year 2023)
Recipient: LUMEN TECHNOLOGIES GOVERNMENT SOLUTIONS, INC
Awarding agency: Department of Agriculture / Office of the Chief Financial Officer
Funding agency: Department of Agriculture / Office of the Chief Information Officer
Period of performance: 2024-09-16 to 2025-09-15
Current total value of award: $9420.39
Description: SOFTWARE- LUMEN CONTACT CENTER RENEWAL (NSOBS)   THIS REQUEST IS FOR THE RENEWAL OF THE CENTURYLINK CONTACT CENTER INTERACTIVE ROUTING TECHNOLOGY ALLOWING THE SYSTEMS OPERATIONS COMMAND CENTER SERVICE DESK FUNCTIONS TO PERFORM NORMALLY. THIS HAS BE