Federal award (DELIVERY ORDER, fiscal year 2023)
Recipient: SERCO INC
Awarding agency: Pension Benefit Guaranty Corporation / Pension Benefit Guaranty Corporation
Funding agency: Pension Benefit Guaranty Corporation / Pension Benefit Guaranty Corporation
Period of performance: 2024-07-04 to 2025-07-03
Current total value of award: $49696682
Description: THIS TO IS TO  IMPROVE CUSTOMER SERVICE SCORES REPORTED BY A 3RD-PARTY VENDOR WHO COMPLETES A QUARTERLY PARTICIPANT CALLER SURVEY. PSD SEEKS TO IMPROVE CX BY REDUCING THE NUMBER OF CONTACTS & PAPER FORMS CUSTOMERS COMPLETE TO FULFILL REQUESTS.