Federal award (BPA CALL, fiscal year 2023)
Recipient: DELOITTE CONSULTING LLP
Awarding agency: Department of Health and Human Services / Administration for Children and Families
Funding agency: Department of Health and Human Services / Administration for Children and Families
Period of performance: 2024-09-30 to 2025-09-29
Current total value of award: $2214818.4
Description: UTILIZING THE DATA ANALYTICS AND ACF EXPERIENCE SUPPORT SERVICES BPA, THE RECIPIENT EXPERIENCE CALL ORDER WILL PROVIDE RESEARCH, SERVICE DESIGN, AND TECHNOLOGY DEVELOPMENT TO IMPROVE UPON THE PROCESS THAT COMPRISE THE RECIPIENT EXPERIENCE.