Federal award (DELIVERY ORDER, fiscal year 2022)
Recipient: AVAYA FEDERAL SOLUTIONS, INC
Awarding agency: Social Security Administration / Social Security Administration
Funding agency: Social Security Administration / Social Security Administration
Period of performance: 2023-06-15 to 2023-12-14
Current total value of award: $1775182.41
Description: THE PURPOSE OF THIS TASK ORDER IS TO CONTINUE MANAGED SERVICES AND MAINTENANCE SUPPORT FOR THE TSRP VERINT SOLUTION. THIS SOLUTION PROVIDES WORKFORCE OPTIMIZATION (WFO) TOOLS THAT ARE USED BY SUPERVISORS TO MANAGE NATIONAL 800 NUMBER (N8NN) AGENTS.