Federal award (DELIVERY ORDER, fiscal year 2021)
Recipient: SPARKSOFT CORPORATION
Awarding agency: Department of Health and Human Services / Centers for Medicare and Medicaid Services
Funding agency: Department of Health and Human Services / Centers for Medicare and Medicaid Services
Period of performance: 2021-05-01 to 2022-04-30
Current total value of award: $1643238
Description: INDEPENDENT QUALITY ASSURANCE (IQA) CONTRACTOR WILL AUDIT THE QUALITY OF CUSTOMER SERVICE REPRESENTATIVE (CSR) INTERACTIONS IN CMS'S MULTICHANNEL MEDICARE AND MARKETPLACE CONTACT CENTER.