Federal award (DELIVERY ORDER, fiscal year 2021)
Recipient: TTEC GOVERNMENT SOLUTIONS LLC
Awarding agency: Department of Defense / Department of the Army
Funding agency: Department of Defense / Department of the Army
Period of performance: 2022-09-30 to 2023-09-29
Current total value of award: $1865016.48
Description: TO REPLACE THE EXISTING HARDWARE-BASED, ON-PREMISE CALL CENTER WITH A CLOUD-BASED SAAS CONTACT CENTER SOLUTION THAT SUPPORTS  CHRA CUSTOMERS AND STAFF LOCATED BOTH WITHIN CONUS AND OCONUS.