Federal award (DEFINITIVE CONTRACT, fiscal year 2021)
Recipient: TTEC DIGITAL, LLC
Awarding agency: Department of the Treasury / Bureau of the Fiscal Service
Funding agency: Department of the Treasury / Alcohol and Tobacco Tax and Trade Bureau
Period of performance: 2017-09-26 to 2022-12-25
Current total value of award: $255840
Description: UPSTREAM WORKS FOR CISCO FINESSE CALL CENTER AGENT DESKTOP  MANAGEMENT SYSTEM SOFTWARE, SERVICES, AND SUPPORT USED BY NRC,  ALFD AND TTB'S OCIO.