keywords: starbucks banks bank retail customers
text: The inspiration for change is rooted in retail They greet customers with Starbucks coffee, obsess over the exact placement of their teller counters, and monitor customers' reactions to their every move. As banks become more customer focused, they are increasingly looking to retailers for ideas of how to build a better bank branch. After years of ignoring branches during the dot-com boom, banks now are giving them more ...