keywords: nortel bt contract plc cp
text: Nortel wins US\$5M contract for BT 10,000-worker virtual call &lt;b&gt;...&lt;/b&gt; LONDON (CP) - BT Group PLC has awarded a contract worth \$5 million US to Nortel Networks for voice-over-Internet technology designed to link almost 10,000 agents into a so-called virtual contact centre.