keywords: ebenezer management dickens scrooge behavior
text: Modifying management behavior Would a half-day management training seminar have made a better boss of Ebenezer Scrooge? You and Bob Cratchit already know the answer; Ebenezer needed a more personal approach to turn him around. Dickens understood that. And now, just 161 years later, using personal coaches to modify behavior is all the rage in the enterprise.