Please choose the correct answer to the question: Despite Addison's repeated attempts to process a refund in the computer system, the customer insisted that the money had never been given back. Addison called the customer into Skylar's office. With years of management experience, Skylar would know how to resolve the conflict. What does Addison need to do before this?

Answer1: Brew a new pot of coffee in the break room and eat a sandwich Answer2: Print several copies of the relevant emails and complaint reports Answer3: was inexperienced

Answer format: answer1/answer2/answer3
Answer: answer2