####  1\. Executive Summary

The EuTravel vision is to contribute towards the realisation of a sustainable
and open single European market for mobility services by:

  1. enabling travel users (both businesses and private) to easily organise a door-to-door pan- European multimodal trip in accordance with their own set of criteria including environmental performance; 

  

  2. providing multimodal travel service providers an easy and cost-effective way to deliver optimal customised services to cater for any type of specialised multimodal travel needs; 

  

  3. supporting policy decision making by contributing to the implementation of standards and regulations and facilitating fact-based EU policy making. 

  

  

The present document refers to EuTravel Deliverable D4.4 - Communications
programme and provides a detailed description of the communication and
dissemination objectives, strategy followed and activities during the lifetime
of the project to contribute to the realisation of the project vision and the
maximisation of its impact and exploitation of results.

The present report has been developed in the framework of Task 4.4
Dissemination Strategy, Communication Plan and Evaluation Report. It
consolidates the dissemination strategy and plan followed by the EuTravel
consortium for dissemination and communication purposes of the project
evolvements and achieved results. EuTravel dissemination plan set out the
objectives, target groups tools, materials, and channels to be used in order
to effectively spread EuTravel achievements to an EU-wide audience. The aim of
the plan has been to identify and organise the dissemination activities to
promote and share the EuTravel project results, while on the same time, to
provide project partners with guidelines for the execution of these
activities.

Many targeted activities have taken place during the course of the project,
including:

  * The set-up of the EuTravel website 

  

  * Dissemination through press releases, online articles and social media channels 

  

  * Publication of six scientific papers presented at related conferences and production of three white papers 

  

  * The organisation of a successful midterm Conference, involving EuTravel Forum members 

  

  * Dissemination through events, workshops and meetings - over twenty meetings and workshops were organised, including a Focus Group Meeting dedicated to people with mobility problems 

  

  * Promotion of the project to events involving market representatives and business stakeholders 

  

  * Liaison actions with other projects and initiatives including IT2Rail project 

  

  * Knowledge transfer through the online Knowledge Base – Observatory and e-Learning portal. 

  

An integral part of D4.4 is also the data management plan of the project.

The document is structured in an appropriate way as to present clearly the
EuTravel dissemination objectives, strategy and rollout plan, the tools,
materials and channels used, the target audiences, links to similar projects
and initiatives and finally the monitoring mechanisms.

Deliverable D4.4. consists of the following parts in alignment with the DoA:

  * **Part A:** Project Website and Dissemination Materials (Chapter 3). 

  

  * **Part B:** Dissemination Strategy, Communication Plan and Evaluation Report. Includes all components of the dissemination strategy, communication activities planning and describes in detail all activities carried out. This part includes the description of clustering and liaising actions with other relevant research projects and the evaluation of the dissemination targets attainment (Chapter 4). 

  

  * **Part C:** Data Management Plan (Chapter 5). 

  

The document concludes with the Annex, presenting the project dissemination
materials.

####  2\. Objectives of work-package and task

The overall objective of WP4 - EuTravel Sustainability and Communications
Programme is to ensure sustainable development and exploitation of results
during and after the end of the project, through an inclusive stakeholder
engagement strategy, communication activities and a set of tools supporting
the work of the Exploitation Board and Advisory Committee to involve
representative stakeholders in the EuTravel Forum and create a base of
potential users. WP4 activities are linked to the work carried out and
outcomes of WP1 - Optimodality Framework and WP3 - EuTravel Living Labs
(Figure 2-1).

_Figure 2-1: Workplan Rational_

The specific implementation objectives of WP4 are:

  1. Developing a Stakeholder Engagement Strategy for the EuTravel Forum and provide support measures including an Online Learning Program. 

  

  2. Organising annual evaluation of project outputs and provide Policy, Standardization and Research Recommendations. 

  

  3. Providing an Impact Assessment - Exploitation Planning - Sustainable Development Roadmap including: 

    1. An Impact Assessment method and tools (to be available through the Ecosystem) to monetarise the commercial impacts of the innovation concepts and related Value-added Services as applied in the Living Lab (pre- and post- measurements); 

  

    2. Individual partner and collective exploitation strategies and plans and a EuTravel sustainability roadmap. 

  

    3. A Communications programme and the EuTravel website as the project repository sustaining itself after the project lifetime. 

  
  

  

  

Figure 2-2 presents the relationship of WP4 tasks and related deliverables.
D4.4 defines the project dissemination objectives, target groups and the role
of the EuTravel Forum driving the EuTravel Engagement Strategy (D4.1) and
identifies the communication channels and tools to promote the results
consolidated in deliverables D4.2 Policy, Standardisation and Research
Recommendations and D4.3 Exploitation Plan \- Sustainable Development Roadmap.

_Figure 2-2: WP4 deliverables relationship_

This report consolidates the description of activities and outcomes of T4.4.
Dissemination Strategy, Communication Plan and Evaluation Report. The
following section is extracted from the project’s Description of Action (DoA)
and demonstrates how each sub task of T4.4 is addressed in this deliverable.

_Table 2-1: Deliverable’s adherence to EuTravel Work Plan_  
  
<table>  
<tr>  
<th>

**Main sub-task activities as described in DoA**

</th>  
<th>

**Document Reference**

</th> </tr>  
<tr>  
<td>

ST4.4.1 Set dissemination objectives / goals, identify target groups,
communication channels and tools and finalise dissemination matrix. Conduct
initial and final version of data management plan.

</td>  
<td>

Chapter 4.1: Dissemination Strategy Section 4.1.2: Dissemination goal and
objectives

Section 4.1.3: Dissemination target groups

Section 4.1.7: Revised Dissemination Matrix Chapter 5:

Part C: Data Management Plan

</td> </tr>  
<tr>  
<td>

ST4.4.2 Set-up project website, blog etc.

</td>  
<td>

Chapter 3: Part A: Project website and dissemination material

</td> </tr>  
<tr>  
<td>

ST4.4.3 Design Plan for dissemination activities.

</td>  
<td>

Section 4.2:

Dissemination plan – Timing of activities

</td> </tr>  
<tr>  
<td>

ST4.4.4 Implement dissemination Plan including, material production, social
media channels set-up and follow up, event organisation etc. The
communications program will include a major Midterm Event Conference organised
by FGC.

</td>  
<td>

Section 4.3:

Dissemination plan rollout – Log of activities

</td> </tr>  
<tr>  
<td>

**Main sub-task activities as described in DoA**

</td>  
<td>

**Document Reference**

</td> </tr>  
<tr>  
<td>

ST4.4.5 Monitor, evaluate and refine dissemination activities.

</td>  
<td>

Section 4.4:

Dissemination Monitoring and Evaluation

</td> </tr>  
<tr>  
<td>

ST4.4.6 Define the role and tasks of the EuTravel Forum.

</td>  
<td>

Section 4.1.6: Role and tasks of the EuTravel Forum

</td> </tr>  
<tr>  
<td>

ST4.4.7 Organise clustering and liaising actions with other relevant RDI
projects

</td>  
<td>

Section 4.3.10: Liaison with other projects and initiatives

</td> </tr> </table>

####  3\. Part A: Project website and dissemination material

This chapter corresponds to D4.4a: “Project website and dissemination
material” of the DoA and contains a detailed description of methodology and
rationale of EuTravel project website along with the description of the
dissemination material produced. Furthermore, screenshots of the website and
the produced dissemination material are provided. Publications and other
material are included in the Annex.

#####  3.1 Project Website Description

######  3.1.1 Introduction

This section describes in detail the EuTravel website that has been developed
to serve as the public face of the Project. It is a website that utilizes the
latest technology in order to deliver content to the visitor of the site as
well as to enable easy interaction with the site webmaster. The EuTravel
website is part of the dissemination activities undertaken for this project.
The

Project website can be accessed using the following internet address:
_http://www.eutravelproject.eu_ .

The current accompanying document provides a detailed description and analysis
of the project’s web site, social media accounts and other material used for
dissemination such as brochures and publications.

The first version of the website was set-up on M2 (June 2015) and until then,
is continuously updated. A total redesign was carried out after the mid-term
review (December 2016). The website and linked portals will remain active and
updated even after the end of the project.

######  3.1.2 Methodology for website construction and development

EuTravel website uses the latest technology to achieve cross browser and multi
device compatibility. Further to that, the website interface is fully
responsive, user friendly and delivers searchable information to the visitor.
The user can access EuTravel website from smartphone, tablet, desktop PC or
laptop and have easy access to the content.

For the design and implementation of EuTravel official website, the following
user interface design and user experience principles have been taken into
consideration.

The following GUI Design Principles [1] were adapted in EuTravel website
interface design and implementation:

  * **Clarity** The interface is visually, conceptually and linguistically clear. 

  

  * **Comprehensibility** The interface is easily understood and flow easily to be learned 

  

  * **Consistency** The interface looks, acts, and operates the same throughput. 

  

  * **Control** The user controls the interaction. 

    * Actions results from explicit user requests 

  

    * Actions are performed quickly 

  

    * Actions are capable of interruption or termination o The user is never interrupted for errors 

  

  

• Efficiency

  * Minimize user’s eye and hand movements. o Transitions between various system controls flows easily and freely. 

  

  * Navigation paths are as short as possible. Ensure that users never lose their work as a result of an error on their part 

  

• **Simplicity** o Provide as simple interface as possible

o Make common actions simple at the expense of uncommon actions being made
harder. o Provide uniformity and consistency

Technologies of HTML5 [2], CSS3 [3] and JavaScript [4] adopted during the
implementation of EuTravel interface, in order to achieve the responsive
result, cross browser and multi device compatibility.

######  3.1.3 Website content and screenshots

3.1.3.1. Website structure

For producing the website structure, the mapping tool called SlickPlan [5] was
used. Figure 3-1 shows the mock-up of the initial working version of EuTravel
website.

_Figure 3-1: EuTravel Website Structure_

3.1.3.2. Home Page

The home page of EuTravel website (shown in Figure 3-2 to Figure 3-4) is the
page loaded first when the user enters the EuTravel website in a web browser.

The home page includes a header that hosts links to all social media of
EuTravel project (LinkedIn and Twitter), a search function along with a Login
button for entering EuTravel Members area. The “Header” section has been
designed in way that guides the user to navigate within the website, that’s
why it is accessible from all the pages. Within the “Header” the project Logo
is displayed and when pressed it redirects to the home page.

Furthermore, the “Home” page includes a slide show with pictures relevant to
the project, focusing on what the project is about. Slideshow images changes
periodically during project implementation. Under the slideshow, the “Home”
page includes a brief description of EuTravel project with a link that
redirects the user to Project page where more info is available. Below that,
the “Home” page includes separate links in boxes design that redirects the
user to Conference, Knowledge Base and eLearning pages. More info about these
sections of the website can be found in Chapter 4 (Part B: Dissemination
Strategy, Communication Plan and Evaluation Report).

The “Home” page also includes the News section and a slide show section with
the logos of each project partner. The purpose of placing the news section in
the home page is to provide to the website visitor with the latest updates of
the project and provide the latest project information at a glance.

_Figure 3-2: EuTravel Website – Home Page 1/3_

_Figure 3-3: EuTravel Website – Home Page 2/3_

_Figure 3-4: EuTravel Website – Home Page 3/3_

3.1.3.3. Project page

Project page, as shown in Figure 3-5 below, includes a detailed description of
the EuTravel project, its objectives and challenges that aims to address with
its completion.

_Figure 3-5: EuTravel Website - Project Page_

3.1.3.4. The Partners Page

The “Partners” page includes a list with the consortium partners of EuTravel
project. For each partner, the logo and the official website link are listed
in a styled box as shown in Figure 3-6.

_Figure 3-6: EuTravel Website - Partners Page_

3.1.3.5. The Solutions Page

The “Solutions” page, provides to the user a list with downloadable reusable
artifacts (solutions) and their description, such as the EuTravel Common
Information Model in JSON, XML, OWL and UML formats and the Unified Travel
Ontlogy.

3.1.3.6. The Downloads Page

Under the “Downloads” page, as shown in Figure 3-7, the user can find publicly
available information about the EuTravel project like downloadable documents,
approved deliverables, dissemination material and other useful links.

_Figure 3-7: EuTravel Website - Downloads Page_

3.1.3.7. The Contact Us Page

The “Contact Us” page, as shown in Figure 3-8, provides contact details and a
contact form, where the user can complete the appropriate information (e.g.
name, telephone, email, subject and message) in order to contact the
coordination team. To avoid spam messages, the contact form is protected with
a random code called “captcha” that users’ needs to enter in order for their
messages to be send.

_Figure 3-8: EuTravel Website - Contact Us Page_

3.1.3.8. The Survey Page

The “Survey of stakeholder requirements for travel services in the EU”, hosted
under  _https://www.surveymonkey.com/r/EuTravel_ ,  has been set up as part of
Task 1.1. Stakeholder needs analysis - Research focus areas -EuTravel KPIs .
The main page screenshot of the survey is shown in Figure 3-9.

_Figure 3-9: EuTravel Website – Survey_

3.1.3.9. ITS Cluster Projects

The ITS cluster is a group of H2020 projects in the ITS & connected vehicles
domain of H2020 programme, dealing with different aspects of ICT research and
operation in multimodal traffic and transport. The common goal is to
accelerate ITS deployment in Europe for safer, more efficient, comfortable and
seamless traffic and transport. This page provides links to these projects
(Figure 3-10).

_Figure 3-10: EuTravel Website – ITS Cluster Page_

3.1.3.10. Members Area

Through the EuTravel website, authorised users (members of the Consortium) can
access the member area by clicking the blue button “Member Area” at the top
menu and provide their credentials to the “Login” Page as shown in Figure
3-11.

_Figure 3-11: EuTravel Website – Members Area Login_

After login, the user is able to find useful confidential information about
the EuTravel project

(Figure 3-12 to Figure 3-15) like Project Files (e.g. Submitted Deliverables,
Description of Work,  Consortium Agreement,  Document Templates, etc.) along
with performed Meetings and their Agenda, Presentations and other related
files available to be downloaded.

_Figure 3-12: EuTravel Website – Members Area 1/4_

_Figure 3-13: EuTravel Website – Members Area 2/4_

_Figure 3-14: EuTravel Website – Members Area 3/4_

_Figure 3-15: EuTravel Website – Members Area 4/4_

3.1.3.11. Search

Another important functionality of the EuTravel website is the advanced search
component at the top-right hand side of the website as shown in Figure 3-16.
Users are able to search through the entire content of the website including,
but not limited to, articles, categories, subcategories and content within
uploaded documents using search component.

_Figure 3-16: EuTravel Website – Search Component_

The search results are presented to the user in a clean format and user-
friendly design as shown in Figure 3-17.

_Figure 3-17: EuTravel Website – Search Results_

######  3.1.4 Google Analytics website traffic

Google Analytics [6] is a free web analytics service offered by Google that
tracks the website traffic and reports through Key Performance Indicators
(KPIs) the results. EuTravel website is registered in Google Analytics and a
sample of the analytics results for a predefined period are shown below.
Google Analytics offers a vast amount of reports; below only a few are listed
for illustration purposes.

Figure 3-18, shows the audience overview information like:

  * Number of sessions, users and page views 

  

  * Average session duration and percentage of new sessions 

  

  * Demographic statistics (e.g. sessions per country) 

  

_Figure 3-18: Google Analytics – Audience Overview_

Figure 3-19 below, shows the overview of the users that accessed the webpage
using different devices (desktop, mobile and tablet) again for a predefined
period.

_Figure 3-19: Google Analytics – Mobile and Devices Overview_

Figure 3-20 below, shows another audience graphical demonstration with the
active users of the website.

_Figure 3-20: Google Analytics – Active Users_

######  3.1.5 EuTravel Website Administration

This section describes the admin site of the EuTravel website. The EuTravel
website has been built using the Content Management System (CMS) of eBOS
(WiseBOS). The CMS is a browser based solution that empowers the users to
create and easily maintain their websites and build a strong online presence.
It manages all the workflow needs, while allowing website content management
and customization without any previous IT knowledge. The EuTravel CMS database
engine is powered by the Microsoft SQL Server and is built on the .NET
Framework. This allows extreme flexibility and expandability based on the
project needs.

Figure 3-21 illustrates the welcome/main page that is displayed once logging
in to the CMS. The Navigation Menu (on the top of the website) helps you
easily navigate through the different categories of the EuTravel project
website and the Actions Menu located on the left-hand side changes according
to administrator selection on the Navigation Menu.

_Figure 3-21: CMS - Main Page_

Using the CMS, administrators can create new page, rename or delete an
existing page or change the content of an existing page. Furthermore,
administrators can perform other website management actions like, change the
position of a page and check the available space (Figure 3-22 to Figure 3-24).

_Figure 3-22: CMS - Create New Page_

_Figure 3-23: CMS - Edit Existing Page_

_Figure 3-24: CMS - Edit Content of Existing Page_

In order to perform any of the above actions, administrators need to navigate
to the Side Management page through the Navigation Menu by choosing “Site
Administration” and then “Manage Site Menu” as shown in Figure 3-25.

_Figure 3-25: CMS - Site Administration_

#####  3.2 Dissemination material

Please see description of dissemination actions in Part B and Dissemination
Material in the

Annex.

####  4\. Part B: Dissemination Strategy, Communication Plan and Evaluation
Report

#####  4.1 Dissemination Strategy

######  4.1.1 Introduction

The main goal of the EuTravel communication and dissemination activities is to
reach the largest possible number of travel and transport stakeholders and to
generate an effective flow of information and publicity about:

  * the project architecture and tools, 

  

  * results and lessons learned, 

  

  * the contribution made to European knowledge and scientific excellence and, 

  

  * the benefits to EU citizens in general. 

  

  * promote the EuTravel brand so it becomes synonymous with multimodal travelling. 

  

Branding of the EuTravel project refers to the activities used to help
distinguish the project and to make the target audiences recognize and
appreciate the project and its research outcomes. Wide take-up activities have
been used for extending the branding of EuTravel project and channelling the
desired promotion to the identified potential target groups of future users.

To realize this goal, project partners defined and implemented a dissemination
strategy from M2, to capture the project concept, approach and outputs and
design a detailed communication plan (Figure 4-1).

_Figure 4-1: Project Dissemination Cycle_

Dissemination activities took place throughout the course of the project and
are continuing, including:

  * Definition of the dissemination objectives in alignment with the project objectives (M1) and associated with quantifiable indicators, taking into account the dissemination tangible targets (Table 4-12). 

  

  * Identification of the different target groups, key messages, communication channels and activities, scheduling of rollout (M2-M4). The dissemination plan is presented in this report and blended different communications channels and tools. 

  

  * Implementation of the dissemination plan starting from May 2015 to project end and beyond. 

  

  * Monitoring and continuous evaluation of results against the target values (indicators) and making necessary amendments. 

  

######  4.1.2 Dissemination goal and objectives

EuTravel dissemination objectives have been set as early as the grant
agreement preparation and are briefly presented as refined in Table 4-1:
EuTravel Dissemination Objectives. Before defining all aspects of a
dissemination plan, it was important to agree on the dissemination strategic
goals on all levels. In this way the planned activities were appropriately
designed to reach the desired level of project’s visibility.

#  Table 4-1: EuTravel Dissemination Objectives  
  
<table>  
<tr>  
<th>

**Level**

</th>  
<th>

**Objectives**

</th> </tr>  
<tr>  
<td>

**Understanding (Internal dissemination)**

</td>  
<td>

  * Analyse existing knowledge of project partners, identify barriers and change enablers and potential adopters of the project outcomes. 

  

  * Articulate the value of the project outcomes. 

  

  * Consolidate the knowledge base and understanding between project partners. 

  

</td> </tr>  
<tr>  
<td>

**Awareness**

</td>  
<td>

• Raise awareness about the challenges and the potential solutions provided by
the project and reach out to industry stakeholders, policy makers and
authorities to gain broader insight.

</td> </tr>  
<tr>  
<td>

**Interest**

</td>  
<td>

  * Spread understanding and acceptance of the benefits of the project’s innovation. 

  

  * Widely diffuse the project’s concept and ideas at an early stage of the project and the project’s achievements and results at a mature stage of the project to the public. 

  

</td> </tr>  
<tr>  
<td>

**Information**

</td>  
<td>

• Provide a regular flow of information about the project and its results to
the travel industry and the research community by publishing the project’s
results to scientific journals and conference proceedings.

</td> </tr>  
<tr>  
<td>

**Participation**

</td>  
<td>

• Prepare, establish and reinforce a network of potential users and prepare
the groundwork for use and exploitation of results.

</td> </tr>  
<tr>  
<td>

**Networking Engagement**

</td>  
<td>

  * Plan liaison activities, collaborate with research networks, initiatives and bodies, as well as ongoing EU and national projects, and consolidate institutional links and working relations. 

  

  * Interact with targeted potential adopters on an ongoing basis, engage few representative stakeholders in the EuTravel Forum and solutions testing and validation (Living lab sessions) and engage with communities in order to obtain feedback about results (see also Deliverable D4.1 EuTravel Engagement Strategy). 

  

  * Engage with representative user groups (i.e. communities of people with mobility problems, visually impaired etc.) at a mature stage of the project to consolidate their views in research 

  

</td> </tr>  
<tr>  
<td>

**Level**

</td>  
<td>

**Objectives**

</td> </tr>  
<tr>  
<td>

</td>  
<td>

and policy recommendations.

</td> </tr>  
<tr>  
<td>

**Knowledge Transfer and Exploitation**

</td>  
<td>

  * Train partners in the use of new products, services and processes. 

  

  * Create training material for the generic pubic on their passengers’ rights related to multimodal travelling. (see also Deliverable D4.1 EuTravel Engagement Strategy). 

  

  * Create training material for the people with mobility problems on their passengers’ rights related to multimodal travelling. (see also Deliverable D4.1 EuTravel Engagement Strategy). 

  

  * Promote the results, lessons learned and benefits to target audiences in industry, research and academic communities, regulatory and standards authorities and policy makers. 

  

  * Engage and involve potential stakeholders in solving challenges and brainstorming on the creation of new value-added services, utilising the project outcomes. 

  

  * Ensure sustainability by making research results and products available for the design of new solutions for the industry, further research, new projects, and exploitation by R&D communities. 

  

</td> </tr> </table>

######  4.1.3 Dissemination target groups

The selected target audiences are potential interested parties in EuTravel
research outcomes and include:

  1. Commercial industry stakeholders including travel and transport service providers (potential adopters of the project outcomes to create new Value-Added services for the travel industry). 

  

  2. Commercial ITS / Technology Providers 

  

  3. Research and Scientific Communities. 

  

  4. Travel users – the wider public including representative communities such as people with mobility problems. 

  

  5. Authorities and Policy Makers. 

  

  

######  4.1.4 Messages

The EuTravel vision is to contribute towards the realisation of a sustainable
and open single European market for mobility services by:

  4. enabling travel users (both businesses and private) to easily organise a door-to-door pan- European multimodal trip in accordance with their own set of criteria including environmental performance; 

  

  5. providing multimodal travel service providers an easy and cost-effective way to deliver optimal customised services to cater for any type of specialised multimodal travel needs; 

  

  6. supporting policy decision making by contributing to the implementation of standards and regulations and facilitating fact-based EU policy making. 

  

  

EuTravel will deliver an Ecosystem promoting and supporting Optimodal travel
which will be populated with tools that tap into existing mainstream IT travel
reservation systems and sources of travel data.

The key phrases promoted in EuTravel has been a) Optimodal and inclusive
travel and b) the API of APIs innovation.

######  4.1.5 Dissemination Principles

**Information on EU funding – Obligation and right to use the EU emblem:**

The following texts followed by **the** EU emblem must is and should be
included in any public announcement and/or dissemination material of the
EuTravel project, for general purpose material and for specific results
respectively:

_“This project has received funding from the European Union’s Horizon 2020
research and innovation programme under grant agreement No 636148”._

Disclaimer excluding Agency Responsibility

Any dissemination of results indicate that it reflects only the author's view
and that INEA is not responsible for any use that may be made of the
information it contains. For all deliverables the following text is added
after the cover page.

_The content of the publication herein is the sole responsibility of the
publishers and it does not necessarily represent the views expressed by the
European Commission or its services._

_While the information contained in the documents is believed to be accurate,
the authors(s) or any other participant in the**EuTravel** consortium make no
warranty of any kind with regard to this material including, but not limited
to the implied warranties of merchantability and fitness for a particular
purpose. _

_Neither the**EuTravel** Consortium nor any of its members, their officers,
employees or agents shall be responsible or liable in negligence or otherwise
howsoever in respect of any inaccuracy or omission herein. _

_Without derogating from the generality of the foregoing neither
the**EuTravel** Consortium nor any of its members, their officers, employees
or agents shall be liable for any direct or indirect or consequential loss or
damage caused by or arising from any information advice or inaccuracy or
omission herein. _

######  4.1.6 Role and tasks of the EuTravel Forum

The EuTravel Forum includes all non-consortium technical and business
stakeholders engaged in the project activities in different phases and even
after its end, mainly senior stakeholders and experts from the European Travel
Industry with a deep understanding of market needs and currently available
solutions. The EuTravel Forum’s key objective has been to engage Forum members
to:

  1. identify industry challenges that could be addressed by the project, 

  

  2. gain consultancy and valuable input and feedback for the solutions development. 

  

  

The ultimate goal has been to maximize the benefits of the project for the
overall travel industry, foster Europe wide co-operation and ensure the
exploitation of the results after the project completion.

The dissemination plan defines how Forum members could be involved in the
different project tasks, on an entirely voluntary basis.

#  Table 4-2: EuTravel Forum engagement in Tasks  
  
<table>  
<tr>  
<th>

</th>  
<th>

**Project Tasks**

</th>  
<th>

**Expected involvement of EuTravel Forum Members - external stakeholders**

</th> </tr>  
<tr>  
<td>

T1.1

</td>  
<td>

Stakeholder needs analysis - Research focus areas -EuTravel KPIs

</td>  
<td>

  * Participate in user requirements survey 

  

  * Participate in user requirement workshops 

  

</td> </tr>  
<tr>  
<td>

T1.4

</td>  
<td>

EU Optimodality Framework and Impact Assessment

</td>  
<td>

• Review Unified Travel Ontology

</td> </tr>  
<tr>  
<td>

T2.2

</td>  
<td>

Ecosystem Specification and Prototype Implementation

</td>  
<td>

• Provide access to data to be used in the EuTravel solutions

</td> </tr>  
<tr>  
<td>

T3.3

</td>  
<td>

Living Lab operation learning, refinements and reporting

</td>  
<td>

  * Evaluate prototypes through questionnaires / interviews 

  

  * Test and validate prototypes in meetings and workshops (living lab sessions) 

  

  * Integrate own services in EuTravel Ecosystem 

  

</td> </tr>  
<tr>  
<td>

T4.1

</td>  
<td>

Stakeholder Engagement Strategy and Online Learning Program

</td>  
<td>

• Get access to online training material

</td> </tr>  
<tr>  
<td>

T4.2

</td>  
<td>

Policy, Standardisation and Research Recommendations

</td>  
<td>

• Provide feedback / contribute to recommendations

</td> </tr>  
<tr>  
<td>

T4.3

</td>  
<td>

Impact Assessment - Exploitation

Planning - Sustainable

Development Roadmap

</td>  
<td>

• Exploit project outcomes

</td> </tr>  
<tr>  
<td>

T4.4

</td>  
<td>

Dissemination Strategy,

Communication Plan and

Evaluation Report

</td>  
<td>

  * Participate in the midterm project conference 

  

  * Get access to all dissemination material and final report 

  

</td> </tr>  
<tr>  
<td>

T5.2

</td>  
<td>

Innovation Board - Advisory Committee - EuTravel Forum

</td>  
<td>

• Participate in Advisory Committee meetings

</td> </tr> </table>

Forum members were invited by consortium partners and were engaged in several
project activities. Further details on Forums composition and log of
activities are provided in Deliverable D4.1 EuTravel Engagement Strategy.

######  4.1.7 Revised Dissemination Matrix

The communications programme uses different dissemination channels to reach
the project audiences. The choice of the channel used, has a fundamental
impact upon the success and outcomes of a communication activity. The
dissemination channels, tools, level of reach and success indicators are
identified in the following dissemination matrix (Table 4-3).

#  Table 4-3: Revised Dissemination Matrix - Level indicator: International
(I); European (EU)  
  
<table>  
<tr>  
<th>

**Communication Tool**

</th>  
<th>

**Type**

</th>  
<th>

**Level**

</th>  
<th>

**Success Indicator**

</th>  
<th>

**Value Target**

</th> </tr>  
<tr>  
<td>

Project Identity

</td>  
<td>

All

</td>  
<td>

I

</td>  
<td>

\-

</td>  
<td>

1

</td> </tr>  
<tr>  
<td>

Project Poster

</td>  
<td>

Documentation

</td>  
<td>

EU

</td>  
<td>

\-

</td>  
<td>

1

</td> </tr>  
<tr>  
<td>

Reference PPT

</td>  
<td>

Documentation

</td>  
<td>

EU

</td>  
<td>

\-

</td>  
<td>

1

</td> </tr>  
<tr>  
<td>

Project Leaflet, Newsletters,

Factsheets, Infographics,

Success Stories - Interviews

</td>  
<td>

Publications

</td>  
<td>

EU

</td>  
<td>

Number of publications

</td>  
<td>

8

</td> </tr>  
<tr>  
<td>

Articles - Whitepapers

</td>  
<td>

Publications

</td>  
<td>

EU

</td>  
<td>

Number of publications

</td>  
<td>

5

</td> </tr>  
<tr>  
<td>

Scientific Papers

</td>  
<td>

Publications

</td>  
<td>

I

</td>  
<td>

Number of publications

</td>  
<td>

2-4

</td> </tr>  
<tr>  
<td>

Deliverables

</td>  
<td>

Publications

</td>  
<td>

EU

</td>  
<td>

QA Standards

</td>  
<td>

20

</td> </tr>  
<tr>  
<td>

Press Releases

</td>  
<td>

Publications

</td>  
<td>

I

</td>  
<td>

Number of Press Releases

</td>  
<td>

5

</td> </tr>  
<tr>  
<td>

Policy Briefs

</td>  
<td>

Publications

</td>  
<td>

EU

</td>  
<td>

Number of publications

</td>  
<td>

2

</td> </tr>  
<tr>  
<td>

Website

</td>  
<td>

Online Presence

</td>  
<td>

I

</td>  
<td>

Number of users (SEO Metrics)

</td>  
<td>

1500

</td> </tr>  
<tr>  
<td>

Web 2.0. - Social Media

</td>  
<td>

Online Presence

</td>  
<td>

I

</td>  
<td>

Social media followers Number of posts

</td>  
<td>

1000 50

</td> </tr>  
<tr>  
<td>

Dedicated EC Portals

</td>  
<td>

Online Presence

</td>  
<td>

EU

</td>  
<td>

Number of entries

</td>  
<td>

2-3

</td> </tr>  
<tr>  
<td>

Video-slideshow, media

</td>  
<td>

Online Presence

</td>  
<td>

I

</td>  
<td>

Number of media elements

</td>  
<td>

5

</td> </tr>  
<tr>  
<td>

Project meetings, roundtables

</td>  
<td>

Events

</td>  
<td>

EU

</td>  
<td>

Number of events

</td>  
<td>

4

</td> </tr>  
<tr>  
<td>

Conferences, Workshops

</td>  
<td>

Events

</td>  
<td>

I

</td>  
<td>

Number of events

Number and type of attendees

</td>  
<td>

4 100

</td> </tr>  
<tr>  
<td>

e-learning modules

</td>  
<td>

Engagement, Knowledge Transfer

</td>  
<td>

EU

</td>  
<td>

Number of enrolled users

</td>  
<td>

150

</td> </tr>  
<tr>  
<td>

Knowledge Base

</td>  
<td>

Engagement, Knowledge Transfer

</td>  
<td>

EU

</td>  
<td>

Number of entries Number of users

</td>  
<td>

50

500

</td> </tr>  
<tr>  
<td>

Project Liaison Activities

</td>  
<td>

Networking, Knowledge Transfer

</td>  
<td>

EU

</td>  
<td>

No of relevant projects

</td>  
<td>

10

</td> </tr>  
<tr>  
<td>

EuTravel Forum members actively involved

</td>  
<td>

Engagement, Knowledge Transfer

</td>  
<td>

EU

</td>  
<td>

Number of companies - organisations

</td>  
<td>

10-20

</td> </tr>  
<tr>  
<td>

Ecosystem Participant Brochure

</td>  
<td>

Engagement, Knowledge Transfer

</td>  
<td>

EU

</td>  
<td>

Number of service providers reached

</td>  
<td>

100

</td> </tr> </table>

Scientific papers and the EuTravel Forum members have been added to the
initial matrix included in the GA. Policy Briefs reduced from 4 to 2\.
Ecosystem Participant brochure reach increased from 20-50 to 100.

Selected tools and channels per target group are shown in Table 4-4.

#  Table 4-4: Mapping communication channels to target stakeholder groups  
  
<table>  
<tr>  
<th>

**Communication Tool**

</th>  
<th>

**Commercial Stakeholders**

</th>  
<th>

**Technology Providers**

</th>  
<th>

**Research & **

**Scientific**

**Communities**

</th>  
<th>

**Travel Users Public**

</th>  
<th>

**Authorities**

**Policy**

**Makers**

</th> </tr>  
<tr>  
<td>

Project Identity

</td>  
<td>

⏺

</td>  
<td>

⏺

</td>  
<td>

⏺

</td>  
<td>

⏺

</td>  
<td>

⏺

</td> </tr>  
<tr>  
<td>

Project Poster

</td>  
<td>

⏺

</td>  
<td>

⏺

</td>  
<td>

⏺

</td>  
<td>

</td>  
<td>

⏺

</td> </tr>  
<tr>  
<td>

Reference PPT

</td>  
<td>

⏺

</td>  
<td>

⏺

</td>  
<td>

⏺

</td>  
<td>

</td>  
<td>

⏺

</td> </tr>  
<tr>  
<td>

Project Leaflet,

Newsletters, Factsheets,

Infographics, Success

Stories - Interviews

</td>  
<td>

⏺

</td>  
<td>

⏺

</td>  
<td>

⏺

</td>  
<td>

</td>  
<td>

⏺

</td> </tr>  
<tr>  
<td>

Articles - Whitepapers

</td>  
<td>

⏺

</td>  
<td>

⏺

</td>  
<td>

⏺

</td>  
<td>

⏺

</td>  
<td>

⏺

</td> </tr>  
<tr>  
<td>

Scientific Papers

</td>  
<td>

</td>  
<td>

</td>  
<td>

⏺

</td>  
<td>

</td>  
<td>

⏺

</td> </tr>  
<tr>  
<td>

Deliverables

</td>  
<td>

⏺

</td>  
<td>

⏺

</td>  
<td>

⏺

</td>  
<td>

</td>  
<td>

⏺

</td> </tr>  
<tr>  
<td>

Press Releases

</td>  
<td>

⏺

</td>  
<td>

⏺

</td>  
<td>

⏺

</td>  
<td>

⏺

</td>  
<td>

⏺

</td> </tr>  
<tr>  
<td>

Policy Briefs

</td>  
<td>

</td>  
<td>

</td>  
<td>

</td>  
<td>

</td>  
<td>

⏺

</td> </tr>  
<tr>  
<td>

Website

</td>  
<td>

⏺

</td>  
<td>

⏺

</td>  
<td>

⏺

</td>  
<td>

⏺

</td>  
<td>

⏺

</td> </tr>  
<tr>  
<td>

Web 2.0. - Social Media

</td>  
<td>

⏺

</td>  
<td>

⏺

</td>  
<td>

⏺

</td>  
<td>

⏺

</td>  
<td>

⏺

</td> </tr>  
<tr>  
<td>

Dedicated EC Portals

</td>  
<td>

</td>  
<td>

</td>  
<td>

⏺

</td>  
<td>

</td>  
<td>

⏺

</td> </tr>  
<tr>  
<td>

Video-slideshow, media

</td>  
<td>

⏺

</td>  
<td>

⏺

</td>  
<td>

⏺

</td>  
<td>

⏺

</td>  
<td>

⏺

</td> </tr>  
<tr>  
<td>

Project meetings, roundtables

</td>  
<td>

⏺

</td>  
<td>

⏺

</td>  
<td>

⏺

</td>  
<td>

</td>  
<td>

⏺

</td> </tr>  
<tr>  
<td>

Conferences, Workshops

</td>  
<td>

⏺

</td>  
<td>

⏺

</td>  
<td>

⏺

</td>  
<td>

</td>  
<td>

⏺

</td> </tr>  
<tr>  
<td>

e-learning modules

</td>  
<td>

⏺

</td>  
<td>

⏺

</td>  
<td>

⏺

</td>  
<td>

⏺

</td>  
<td>

⏺

</td> </tr>  
<tr>  
<td>

Knowledge Base

</td>  
<td>

⏺

</td>  
<td>

⏺

</td>  
<td>

⏺

</td>  
<td>

⏺

</td>  
<td>

⏺

</td> </tr>  
<tr>  
<td>

Project Liaison activities

</td>  
<td>

</td>  
<td>

</td>  
<td>

⏺

</td>  
<td>

</td>  
<td>

</td> </tr>  
<tr>  
<td>

EuTravel Forum members actively involved

</td>  
<td>

⏺

</td>  
<td>

⏺

</td>  
<td>

</td>  
<td>

</td>  
<td>

</td> </tr>  
<tr>  
<td>

Ecosystem Participant Brochure

</td>  
<td>

⏺

</td>  
<td>

</td>  
<td>

</td>  
<td>

</td>  
<td>

</td> </tr> </table>

#####  4.2 Dissemination plan – Timing of activities and expected progress

The overall dissemination rollout plan is depicted in the following table.

#  Table 4-5: Timing of dissemination and communications activities  
  
<table>  
<tr>  
<th>

**Action**

</th>  
<th>

**M2**

</th>  
<th>

**M6**

</th>  
<th>

**M12**

</th>  
<th>

**M18**

</th>  
<th>

**M24**

</th>  
<th>

**M30**

</th>  
<th>

**M36**

</th>  
<th>

**M36+3**

</th>  
<th>

**Value Target**

</th> </tr>  
<tr>  
<td>

Project Identity

</td>  
<td>

1

</td>  
<td>

</td>  
<td>

</td>  
<td>

</td>  
<td>

</td>  
<td>

</td>  
<td>

</td>  
<td>

</td>  
<td>

1

</td> </tr>  
<tr>  
<td>

Project Poster

</td>  
<td>

</td>  
<td>

</td>  
<td>

</td>  
<td>

1

</td>  
<td>

</td>  
<td>

</td>  
<td>

</td>  
<td>

</td>  
<td>

1

</td> </tr>  
<tr>  
<td>

Reference PPT

</td>  
<td>

1

</td>  
<td>

</td>  
<td>

</td>  
<td>

</td>  
<td>

</td>  
<td>

</td>  
<td>

</td>  
<td>

</td>  
<td>

1

</td> </tr>  
<tr>  
<td>

Project Leaflet, Newsletters,

Factsheets, Infographics,

Success Stories - Interviews

</td>  
<td>

1

</td>  
<td>

2

</td>  
<td>

</td>  
<td>

4

</td>  
<td>

</td>  
<td>

6

</td>  
<td>

8

</td>  
<td>

</td>  
<td>

8

</td> </tr>  
<tr>  
<td>

Articles - Whitepapers

</td>  
<td>

</td>  
<td>

1

</td>  
<td>

</td>  
<td>

2

</td>  
<td>

3

</td>  
<td>

4

</td>  
<td>

5

</td>  
<td>

</td>  
<td>

5

</td> </tr>  
<tr>  
<td>

Scientific Papers

</td>  
<td>

</td>  
<td>

</td>  
<td>

</td>  
<td>

1

</td>  
<td>

2

</td>  
<td>

3

</td>  
<td>

4

</td>  
<td>

</td>  
<td>

2-4

</td> </tr>  
<tr>  
<td>

Deliverables

</td>  
<td>

</td>  
<td>

2

</td>  
<td>

</td>  
<td>

6

</td>  
<td>

</td>  
<td>

</td>  
<td>

20

</td>  
<td>

</td>  
<td>

20

</td> </tr>  
<tr>  
<td>

Press Releases

</td>  
<td>

</td>  
<td>

</td>  
<td>

2

</td>  
<td>

</td>  
<td>

</td>  
<td>

</td>  
<td>

5

</td>  
<td>

</td>  
<td>

5

</td> </tr>  
<tr>  
<td>

Policy Briefs

</td>  
<td>

</td>  
<td>

</td>  
<td>

1

</td>  
<td>

</td>  
<td>

</td>  
<td>

</td>  
<td>

</td>  
<td>

2

</td>  
<td>

2

</td> </tr>  
<tr>  
<td>

Website

</td>  
<td>

</td>  
<td>

</td>  
<td>

</td>  
<td>

500

</td>  
<td>

</td>  
<td>

</td>  
<td>

1000

</td>  
<td>

1500

</td>  
<td>

1500

</td> </tr>  
<tr>  
<td>

Web 2.0. - Social Media

</td>  
<td>

</td>  
<td>

</td>  
<td>

</td>  
<td>

500 20

</td>  
<td>

</td>  
<td>

</td>  
<td>

800 40

</td>  
<td>

1000 50

</td>  
<td>

1000 50

</td> </tr>  
<tr>  
<td>

Dedicated EC Portals

</td>  
<td>

</td>  
<td>

</td>  
<td>

</td>  
<td>

1

</td>  
<td>

</td>  
<td>

</td>  
<td>

2

</td>  
<td>

3

</td>  
<td>

2-3

</td> </tr>  
<tr>  
<td>

Video-slideshow, media

</td>  
<td>

</td>  
<td>

</td>  
<td>

</td>  
<td>

</td>  
<td>

</td>  
<td>

</td>  
<td>

5

</td>  
<td>

</td>  
<td>

5

</td> </tr>  
<tr>  
<td>

Project meetings, roundtables

</td>  
<td>

1

</td>  
<td>

</td>  
<td>

</td>  
<td>

3

</td>  
<td>

</td>  
<td>

</td>  
<td>

4

</td>  
<td>

</td>  
<td>

4

</td> </tr>  
<tr>  
<td>

Conferences, Workshops

</td>  
<td>

2

</td>  
<td>

</td>  
<td>

</td>  
<td>

3

</td>  
<td>

</td>  
<td>

</td>  
<td>

4

</td>  
<td>

</td>  
<td>

4 100

</td> </tr>  
<tr>  
<td>

e-learning modules

</td>  
<td>

</td>  
<td>

</td>  
<td>

</td>  
<td>

</td>  
<td>

</td>  
<td>

</td>  
<td>

80

</td>  
<td>

150

</td>  
<td>

150

</td> </tr>  
<tr>  
<td>

Knowledge Base

</td>  
<td>

</td>  
<td>

</td>  
<td>

</td>  
<td>

30

200

</td>  
<td>

</td>  
<td>

</td>  
<td>

45

400

</td>  
<td>

50

500

</td>  
<td>

50

500

</td> </tr>  
<tr>  
<td>

Project Liaison Activities

</td>  
<td>

</td>  
<td>

</td>  
<td>

</td>  
<td>

6

</td>  
<td>

</td>  
<td>

</td>  
<td>

10

</td>  
<td>

</td>  
<td>

10

</td> </tr>  
<tr>  
<td>

EuTravel Forum members actively involved

</td>  
<td>

</td>  
<td>

</td>  
<td>

</td>  
<td>

10

</td>  
<td>

</td>  
<td>

</td>  
<td>

20

</td>  
<td>

</td>  
<td>

10-20

</td> </tr>  
<tr>  
<td>

Ecosystem Participant

Brochure

</td>  
<td>

</td>  
<td>

</td>  
<td>

</td>  
<td>

</td>  
<td>

</td>  
<td>

</td>  
<td>

100

</td>  
<td>

</td>  
<td>

100

</td> </tr> </table>

#####  4.3 Dissemination plan rollout – Log of activities

All partners took part in the dissemination activities at a different level.
The consortium is composed of representatives from all modes of long distance
travelling. By having partners with the relevant knowledge in the field and
from different types of organizations and countries, several dissemination
channels were exploited to reach out to representative service providers
across all modes: air, ferry, rail and coach, as well as travel agents.

All activities are grouped per category in the following paragraphs.

######  4.3.1 Project identity

The project logo, presentation template and deliverables template were
circulated from the coordinator to all partners at the beginning of the
project (Figure 4-2).

_Figure 4-2: EuTravel presentation and deliverables template_

######  4.3.2 Web presence and social media channels

Web channels are employed for the wider dissemination of the project. This
includes the project website, up and running from the project initiation (June
2015) and regularly updated with news on the project outcomes, as well as with
related interesting events and news, available at  _www.eutravelproject.eu_ .
(see also Chapter 3 Part A: Project website and dissemination material). A
total redesign was carried out after the mid-term review (December 2016). The
website will remain active even after the end of the project.

Additionally, social media channels are used to support the wide spread of
information published at the project website, while assisting on creating
groups of interest and connecting with stakeholders from the EU and
international transport and travel community. These include the professional
group at Linked In and the twitter account.

1\. LinkedIn group

The Linked In group is meant to serve as a place for ideas exchange and
discussions on interesting related topics, and is available at
_https://www.linkedin.com/groups/8327020_ (Figure 4-3).

_Figure 4-3: EuTravel Linked In group – Discussions_

2\. Twitter @EuTravel_H2020

The twitter account, available at _https://twitter.com/EuTravel_H2020_ is used
for creating connections and staying informed on the current trends, while
communicating EuTravel project updates (Figure 4-4).

_Figure 4-4: EuTravel Twitter Channel_

3\. Partners Websites

The project has been promoted on consortium partners websites (indicative
screenshots below).

_Figure 4-5: EuTravel on Inlecom website_

_Figure 4-6: EuTravel on Travelport website_

_Figure 4-7: EuTravel on BMT website_

######  4.3.3 Brochures and White Papers

A brochure has been produced at the beginning of the project, to raise
awareness of the new tools. Three white papers were produced (see material in
the Annex):

  * Getting There Greener 

  

  * A Train of Thoughts 

  

  * Neutral Display 

  

A new brochure will be produced after the end of the project once all
deliverables are accepted and will be communicated to EuTravel Forum members
and new stakeholders to present the research outcomes.

######  4.3.4 Press releases, articles and media

Specific press releases about the project have been produced, distributed
among certain general press media, to spread the information to a broad
audience (Table 4-6: Summary of press releases, online articles and media).
Two press releases can be found in the Annex.

#  Table 4-6: Summary of press releases, online articles and media  
  
<table>  
<tr>  
<th>

**Publication Channel**

</th>  
<th>

**Circulation Journalist Description Link**

</th> </tr>  
<tr>  
<td>

**2016**

</td>  
<td>

</td> </tr>  
<tr>  
<td>

Travelport website

</td>  
<td>

15,000

</td>  
<td>

Travelport

Marketing team

</td>  
<td>

Press release

</td>  
<td>

_https://www.travelport.com/compan_ _y/media-center/press-releases/2016-_

_05-16/travelport-memberconsortium-awarded-eu-funding_

</td> </tr>  
<tr>  
<td>

Tnooz

</td>  
<td>

Followers:

9000 on

Linked In,

2600 on

Twitter

</td>  
<td>

Editorial team

</td>  
<td>

Press release story

</td>  
<td>

_https://www.tnooz.com/article/eutra_ _vel-multi-modal/_

</td> </tr>  
<tr>  
<td>

4-traders

</td>  
<td>

n/a

</td>  
<td>

Editorial team

</td>  
<td>

Press release story

</td>  
<td>

_http://www.4-_

_traders.com/TRAVELPORTWORLDWIDE-LTD-_

_18063135/news/TravelportWorldwide-is-member-of-aconsortium-awarded-EU-
funding-tocreate-online-travel-planning22368135/_

</td> </tr>  
<tr>  
<td>

Travel 360

</td>  
<td>

1000 followers on twitter

</td>  
<td>

Editorial team

</td>  
<td>

Press release story

</td>  
<td>

_http://travel360benelux.com/fr/trave_ _lport-belgium/outil-de-planification/_

</td> </tr>  
<tr>  
<td>

Bonvoyage project website

</td>  
<td>

n/a

</td>  
<td>

</td>  
<td>

Online article on liaison action

</td>  
<td>

_http://bonvoyage2020.eu/bonvoyage_ _-and-eutravel-creation-of-newsynergies/_

</td> </tr>  
<tr>  
<td>

EC Cordis Wire

</td>  
<td>

n/a

</td>  
<td>

</td>  
<td>

Pre-event

announcem

ent

</td>  
<td>

_http://cordis.europa.eu/event/rcn/14 7576_en.html_

</td> </tr>  
<tr>  
<td>

Linked In

</td>  
<td>

300

</td>  
<td>

</td>  
<td>

Online

Article, post

– event

</td>  
<td>

_https://www.linkedin.com/pulse/than k-you-making-eutravel-conferencegreat-
event-ioanna-fergadioti/_

</td> </tr>  
<tr>  
<td>

Inlecom website

</td>  
<td>

1500

</td>  
<td>

</td>  
<td>

Online

Article, post

</td>  
<td>

_http://www.inlecom.eu/2016/10/10/ eutravel-conference/_

</td> </tr>  
<tr>  
<td>

**Publication Channel**

</td>  
<td>

**Circulation**

</td>  
<td>

**Journalist**

</td>  
<td>

**Description**

</td>  
<td>

**Link**

</td> </tr>  
<tr>  
<td>

</td>  
<td>

</td>  
<td>

</td>  
<td>

– news entry

</td>  
<td>

</td> </tr>  
<tr>  
<td>

Pass Me project website

</td>  
<td>

n/a

</td>  
<td>

</td>  
<td>

Online

Article post - event

</td>  
<td>

_https://www.passme.eu/relatednews/209-passme-and-the-future-ofmultimodal-
travel_

</td> </tr>  
<tr>  
<td>

Timon project website

</td>  
<td>

n/a

</td>  
<td>

</td>  
<td>

Online

Article post -

\- news entry

</td>  
<td>

_https://www.timonproject.eu/index.php/news-andevents/timon-
news/137-timonproject-at-eu-travel-conference-inbarcelona.html_

</td> </tr>  
<tr>  
<td>

**2017**

</td> </tr>  
<tr>  
<td>

Travolution

</td>  
<td>

400,000

</td>  
<td>

Ben Ireland

</td>  
<td>

Press release story with EuTravel Forum member Accomable

</td>  
<td>

_http://www.travolution.com/articles/ 103867/accomable-and-eutravelpartner-to-
provide-transport-fordisabled-travellers_

</td> </tr>  
<tr>  
<td>

Travel Daily

News

</td>  
<td>

100,000+

</td>  
<td>

Tatiana Rokou

</td>  
<td>

Press release story

</td>  
<td>

_https://www.traveldailynews.com/po st/accomable-and-eutravel-projectunite-to-
make-booking-accessibletransport-easy_

</td> </tr>  
<tr>  
<td>

Pan European Networks

</td>  
<td>

n/a

</td>  
<td>

Editorial team

</td>  
<td>

Press release story

</td>  
<td>

_http://www.paneuropeannetworks.co m/science-technology/76793/_

</td> </tr>  
<tr>  
<td>

TTG

</td>  
<td>

60,000

</td>  
<td>

Matt Parsons

</td>  
<td>

Press release story

</td>  
<td>

_https://www.ttgmedia.com/news/tec hnology/accomable-signs-up-toeutravel-
project-11261_

</td> </tr>  
<tr>  
<td>

Access and

Mobility

Professional

</td>  
<td>

55,000, plus 2,500 in the daily newsletter

</td>  
<td>

Joe Peskett

</td>  
<td>

Press release story

</td>  
<td>

_http://www.accessandmobilityprofess ional.com/airbnb-disabled-
peopleintegrate-adaptedtransportation/?utm_source=Email+C ampaign
&utm_medium=email&utm_ campaign=42639-221531- _

_Access+%26+Mobility+Professional+D_

_NA+-+2017-08-17_

</td> </tr>  
<tr>  
<td>

Horizon 2020 Project

</td>  
<td>

n/a

</td>  
<td>

Editorial team

</td>  
<td>

Press release story

</td>  
<td>

_http://horizon2020projects.com/prknowledge-innovation/project-assisttravel-
disabled/_

</td> </tr>  
<tr>  
<td>

International

Airport

Review

</td>  
<td>

28,447

</td>  
<td>

Editorial team

</td>  
<td>

Press release story

</td>  
<td>

_https://www.internationalairportrevi ew.com/news/37819/travelstreamlined-
disabled-passengerseutravel-project/_

</td> </tr>  
<tr>  
<td>

Eurotransport

</td>  
<td>

30,000

</td>  
<td>

Editorial team

</td>  
<td>

Press release story

</td>  
<td>

_https://www.eurotransportmagazine. com/24806/news/industrynews/partnership-
booking-accessibletransport/_

</td> </tr>  
<tr>  
<td>

Intelligent

Transport

Magazine

</td>  
<td>

30,000

</td>  
<td>

Editorial team

</td>  
<td>

Byline article

</td>  
<td>

_https://www.intelligenttransport.com_ _/transport-
articles/25490/accessibletravel-eutravel-project/_

</td> </tr> </table>

######  4.3.5 Scientific Publications

The scientific partners in the consortium presented results of the project in
well-known scientific conferences and widely read international scientific
journals. The scientific paper ‘A knowledge graph for travel mode
recommendation and critiquing’, presented below was awarded as the best paper
of the conference (Figure 4-8).

_Figure 4-8: EuTravel – IARIA Best Paper Award_

The details of the papers are summarised in the following tables:

#  Table 4-7: Scientific Publications fully supported by EuTravel  
  
<table>  
<tr>  
<th>

Type of scientific publication

</th>  
<th>

Publication in conference proceedings

**BEST PAPER AWARD**

</th> </tr>  
<tr>  
<td>

Title of the scientific publication

</td>  
<td>

**A knowledge graph for travel mode recommendation and critiquing**

</td> </tr>  
<tr>  
<td>

Authors

</td>  
<td>

Bill Karakostas (VLTN) and Dimitris Kardaras

</td> </tr>  
<tr>  
<td>

Title of the journal or equivalent

</td>  
<td>

Proceedings of the 9  th  International Conference on Advances in Databases,
Knowledge, and Data Applications (DBKDA)

</td> </tr>  
<tr>  
<td>

Date

</td>  
<td>

21-25 May 2017

</td> </tr>  
<tr>  
<td>

Publisher

</td>  
<td>

IARIA, ISSN: 2308-4332, ISBN: 978-1-61208-558-6

</td> </tr>  
<tr>  
<td>

Place of publication

</td>  
<td>

Barcelona, Spain

</td> </tr>  
<tr>  
<td>

Link

</td>  
<td>

_http://www.eutravelproject.eu/uploadfiles/DBKBDA_2017.pdf_
_https://www.iaria.org/conferences2017/awardsDBKDA17/dbkda2017__ _a5.pdf_

</td> </tr> </table>  
<table>  
<tr>  
<th>

Type of scientific publication

</th>  
<th>

Publication in conference proceedings

</th> </tr>  
<tr>  
<td>

Title of the scientific publication

</td>  
<td>

**API mashups: How well do they support the travellers’ information needs?**

</td> </tr>  
<tr>  
<td>

Authors

</td>  
<td>

Bill Karakostas (VLTN) and Zannis Kalampoukis (CLMS)

</td> </tr>  
<tr>  
<td>

Title of the journal or equivalent

</td>  
<td>

Proceedings of the 8  th  International Conference on Ambient Systems,
Networks and Technologies (ANT), Volume 109

</td> </tr>  
<tr>  
<td>

Date

</td>  
<td>

May 16-19 May 2017

</td> </tr>  
<tr>  
<td>

Publisher

</td>  
<td>

Elsevier – Procedia Computer Science

</td> </tr>  
<tr>  
<td>

Place of publication

</td>  
<td>

Madeira, Portugal

</td> </tr>  
<tr>  
<td>

Link

</td>  
<td>

_http://www.sciencedirect.com/science/article/pii/S1877050917309900_

</td> </tr> </table>  
<table>  
<tr>  
<th>

Type of scientific publication

</th>  
<th>

Publication in conference proceedings

</th> </tr>  
<tr>  
<td>

Title of the scientific publication

</td>  
<td>

**Service Availability Analysis of a Multimodal Travel Planner Using
Stochastic Automata**

</td> </tr>  
<tr>  
<td>

Authors

</td>  
<td>

Spyridon Evangelatos (ILS), Zannis Kalampoukis (CLMS), Ioanna Fergadioti
(ILS), Stelios Christofi (eBOS), Bill Karakostas (VLTN) and Yannis Zorgios
(CLMS)

</td> </tr>  
<tr>  
<td>

Title of the journal or equivalent

</td>  
<td>

Proceedings of the 22  nd  IEEE Symposium on Computers and Communications
(ISCC), International Workshop on Intelligent & Sustainable Urban
Transportation

</td> </tr>  
<tr>  
<td>

Date

</td>  
<td>

03 – 06 July, 2017

</td> </tr>  
<tr>  
<td>

Publisher

</td>  
<td>

IEEE Conference Publications (IEEE Computer & IEEE Communications Societies)

</td> </tr>  
<tr>  
<td>

Place of publication

</td>  
<td>

Heraclion, Crete, Greece

</td> </tr>  
<tr>  
<td>

Link

</td>  
<td>

_http://ieeexplore.ieee.org/document/8024520/_

</td> </tr> </table>

#  Table 4-8: Scientific Publications partially supported by EuTravel  
  
<table>  
<tr>  
<th>

Type of scientific publication

</th>  
<th>

Publication in conference proceedings

</th> </tr>  
<tr>  
<td>

Title of the scientific publication

</td>  
<td>

**The Network Structure of Visited Locations According to Geotagged Social
Media Photos**

</td> </tr>  
<tr>  
<td>

Authors

</td>  
<td>

Christian Junker (Fanlens.io), Zaenal Akbar (STI), Martí Cuquet (STI)

</td> </tr>  
<tr>  
<td>

Title of the journal or equivalent

</td>  
<td>

The 18th Working Conference on Virtual Enterprises (PRO-VE) http://pro-ve.org/

Part of IFIP Advances in Information and Communication Technology book series
(IFIPAICT, volume 506)

</td> </tr>  
<tr>  
<td>

Date

</td>  
<td>

17 -21 September 2017

</td> </tr>  
<tr>  
<td>

Publisher

</td>  
<td>

Springer International Publishing AG

</td> </tr>  
<tr>  
<td>

Place of publication

</td>  
<td>

Vicenza, Italy

</td> </tr>  
<tr>  
<td>

Link

</td>  
<td>

_https://link.springer.com/chapter/10.1007/978-3-319-65151-4_26_

</td> </tr> </table>  
<table>  
<tr>  
<th>

Type of scientific publication

</th>  
<th>

Publication in conference proceedings

</th> </tr>  
<tr>  
<td>

Title of the scientific publication

</td>  
<td>

**Complete Semantics to Empower Touristic Service Providers**

</td> </tr>  
<tr>  
<td>

Authors

</td>  
<td>

Zaenal Akbar (STI), Elias Karle(STI), Oleksandra Panasiuk (STI), Umutcan
Simsek (STI), Ioan Toma (STI), and Dieter Fensel (STI)

</td> </tr>  
<tr>  
<td>

Title of the journal or equivalent

</td>  
<td>

OTM Confederated International Conferences - OTM 2017: On the Move to
Meaningful Internet Systems. OTM 2017 Conferences pp 353-

370

</td> </tr>  
<tr>  
<td>

Date

</td>  
<td>

October 23-27, 2017

</td> </tr>  
<tr>  
<td>

Publisher

</td>  
<td>

Springer International Publishing AG

</td> </tr>  
<tr>  
<td>

Place of publication

</td>  
<td>

Rhodes, Greece

</td> </tr>  
<tr>  
<td>

Link

</td>  
<td>

_https://link.springer.com/chapter/10.1007/978-3-319-69459-7_24_

</td> </tr> </table>  
<table>  
<tr>  
<th>

Type of scientific publication

</th>  
<th>

Accepted paper - to be published in conference proceedings

</th> </tr>  
<tr>  
<td>

Title of the scientific publication

</td>  
<td>

Enabling Analysis of User Engagements Across Multiple Online Communication
Channels

</td> </tr>  
<tr>  
<td>

Authors

</td>  
<td>

Zaenal Akbar (STI), Anna Fensel (STI), and Dieter Fensel (STI)

</td> </tr>  
<tr>  
<td>

Title of the journal or equivalent

</td>  
<td>

Proceedings of 11th International Conference on Metadata and Semantics
Research

</td> </tr>  
<tr>  
<td>

Date

</td>  
<td>

November 28th – December 1st 2017

</td> </tr>  
<tr>  
<td>

Publisher

</td>  
<td>

Springer International Publishing AG

</td> </tr>  
<tr>  
<td>

Place of publication

</td>  
<td>

Tallinn, Estonia

</td> </tr>  
<tr>  
<td>

Link

</td>  
<td>

Proceedings will be published by Springer in Vol. 755 of the Communications in
Computer and Information Science (CCIS) book series.

_http://www.mtsr-conf.org/_ _http://www.mtsr-_

_conf.org/images/Accepted_Papers_Posters_Final.pdf?v=171025a_

</td> </tr> </table>

######  4.3.6 EuTravel public deliverables

All EuTravel public deliverables will be downloadable from the website once
accepted.

#  Table 4-9: Public Deliverables  
  
<table>  
<tr>  
<th>

**Del. #**

</th>  
<th>

**Deliverable Name**

</th>  
<th>

**WP#**

</th>  
<th>

**Lead**

</th>  
<th>

**Type**

</th>  
<th>

**Diss level**

</th> </tr>  
<tr>  
<td>

D1.1

</td>  
<td>

EuTravel Stakeholder Requirements

Specification

</td>  
<td>

WP1

</td>  
<td>

BMT

</td>  
<td>

R

</td>  
<td>

PU

</td> </tr>  
<tr>  
<td>

D1.2

</td>  
<td>

Policy, Legal and Standardization Requirements Analysis Report

</td>  
<td>

WP1

</td>  
<td>

HD

</td>  
<td>

R

</td>  
<td>

PU

</td> </tr>  
<tr>  
<td>

D1.3

</td>  
<td>

Technology Knowledge Base and Observatory

</td>  
<td>

WP1

</td>  
<td>

NCSRD

</td>  
<td>

DEM

</td>  
<td>

PU

</td> </tr>  
<tr>  
<td>

D1.4

</td>  
<td>

EU Optimodality Framework

</td>  
<td>

WP1

</td>  
<td>

ILS

</td>  
<td>

R

</td>  
<td>

PU

</td> </tr>  
<tr>  
<td>

D2.1

</td>  
<td>

Technology Ecosystem Architecture

</td>  
<td>

WP2

</td>  
<td>

VLTN

</td>  
<td>

R

</td>  
<td>

PU

</td> </tr>  
<tr>  
<td>

D2.2

</td>  
<td>

Ecosystem Specification and Prototype

Implementation

</td>  
<td>

WP2

</td>  
<td>

CLMS

</td>  
<td>

OTH

</td>  
<td>

PU

</td> </tr>  
<tr>  
<td>

D2.3

</td>  
<td>

One-stop, cross-device multilingual interface

</td>  
<td>

WP2

</td>  
<td>

EBOS

</td>  
<td>

OTH

</td>  
<td>

PU

</td> </tr>  
<tr>  
<td>

D2.4

</td>  
<td>

EuTravel Value Added Services

</td>  
<td>

WP2

</td>  
<td>

CLMS

</td>  
<td>

DEM

</td>  
<td>

PU

</td> </tr>  
<tr>  
<td>

D3.1

</td>  
<td>

Modelling and Experiment plans - Scenarios and Use Cases

</td>  
<td>

WP3

</td>  
<td>

TRI

</td>  
<td>

DEM

</td>  
<td>

PU

</td> </tr>  
<tr>  
<td>

D3.2

</td>  
<td>

Living Lab Setup

</td>  
<td>

WP3

</td>  
<td>

EBOS

</td>  
<td>

DEM

</td>  
<td>

PU

</td> </tr>  
<tr>  
<td>

D3.3

</td>  
<td>

Living Lab operation learning refinements and reporting

</td>  
<td>

WP3

</td>  
<td>

ILS

</td>  
<td>

R

</td>  
<td>

PU

</td> </tr>  
<tr>  
<td>

D4.3

</td>  
<td>

Exploitation Plan - Sustainable Development Roadmap

</td>  
<td>

WP4

</td>  
<td>

CLMS

</td>  
<td>

DES

</td>  
<td>

PU

</td> </tr>  
<tr>  
<td>

D4.4

</td>  
<td>

Communications Programme:

a. Project Website and Dissemination

Materials, b. Dissemination Strategy

Communication Plan and Evaluation Report, c. Data Management Plan

</td>  
<td>

WP4

</td>  
<td>

ILS

</td>  
<td>

DES

</td>  
<td>

PU

</td> </tr> </table>

######  4.3.7 Midterm EuTravel Conference

4.3.7.1. Details

The EUTRAVEL Conference headlined “The Future of Multimodal Travel in Europe”
took place in Barcelona on the 6th of October 2106, presenting evidence that
there are plenty of intriguing and innovative developments in the travel and
mobility sector across Europe (Figure 4-9 to Figure 4-12). The conference was
organised by Inlecom Systems Ltd (Project Coordinator) and FGC and was highly
successful. Real time translation to Spanish for the audience was offered.

The event focused on the advancements and challenges towards seamless door-to-
door travelling and was organised in three topics:

  * Travel Technology and Business Driven Innovations, 

  

  * Research Driven Innovations, with the presentation of 10 related EU funded projects, 

  

  * Trends and Challenges, Mobility as a Service, Added Value Services for Travellers. 

  

_Figure 4-9: Conference Date_

_Figure 4-10: Conference Badges_

_Figure 4-11: Conference Audience_

_Figure 4-12: Conference Translation Facility_

4.3.7.2. Conference Speakers and Statistics

The following numbers summarise the conference statistics:

  * 59 companies and organisations represented, including Transport Operators, Travel Service Providers, Technology Providers, Start-ups, Research Institutes and Authorities; 

  

  * 87 delegates (out of 107 that initially registered) (see list or participating companies and organisations in the Annex). 

  

  * 1 moderator (representing the organiser) • 24 speakers from 11 European countries; 

  

  1. Nine (9) speakers were representing EuTravel consortium partners, six (6) of whom presented EuTravel project developments, 

     * Welcome Messages from Organisers, _Albert Tortajada i Flores - FGC and_ EUTRAVEL Project Manager, _Ioanna Fergadioti - Inlecom Systems_

  

     * Multimodal Travel Systems for Passengers in Europe, _David Classey - Travelport_

  

     * Multimodal Travel Planner, _Kyriakos Petrou - EBOS Technologies_

  

     * Value Added Services for Travellers in the API Economy _, Zannis Kalamboukis - CLMS UK_ • Regulatory Challenges of Multimodal Travelling, _Laura Halfhide - Hill Dickinson_

  

  

  

and three (3) of whom presented other projects the consortium partners are
involved in:

  * AllWays Travelling Project, _Tom Jones - Amadeus_

  

  * IT2Rail Project - Research and Engineering innovation in interoperability technology for distributed mobility applications, _Riccardo Santoro – Trenitalia_

  

  * Mobility as a Service (MaaS) - Concept and Landscape, _Spyros Evangelatos - Inlecom Systems_

  

  2. Seven (7) speakers were invited as members of the EuTravel Forum (non-consortium technical and business stakeholders and experts from the European Travel Industry with a deep understanding of market needs and currently available solutions). 

  

  

Four (4) speakers represented commercial industry stakeholders including
travel and transport service providers and presented the following topics:

  * Pioneering OTA’s Services in the era of multimodal travel, Zdenek Komenda - Kiwi.com 

  

  * Social Trip Planning, Oscar Ferruz - Planedia 

  

  * Iterative product development based on MaaS platform, Marko Javornik - Comtrade • Simplifying Intercity Bus Distribution, Pierre Becher - Distribusion.com 

  

It should be noted that at that time, Distribution was only involved as a
Forum member before becoming an official partner replacing Eurolines.

Three (3) speakers represented commercial Technology Providers and presented
the following topics:

  * The Waynaut Multimodal Platform, Simone Lini - Waynaut 

  

  * BigData4ATM Project, Ricardo Herranz - Nommon Solutions and Technologies 

  

  * CIGO! a platform for pushing mobility policies to the end user, Dr Josep Lluís Larriba Pey - Sparsity Technologies 

  

  3. Two (2) speakers represented authorities and presented the following topics: 

     * Innovations in the Barcelona Transport Network, Ricard Font - Mobility Secretary of Territory and Sustainability Department 

  

     * Contactless Card Project, Ramon Bacardit, ATM - BCN Area Transport Authority, TMobilitat 

  

  

  4. Six (6) speakers presented other -relevant to the conference scope- projects: 

     * DORA Project & Innovative Mobility Services, Patricia Bellver Muñoz - ETRA 

  

     * PASSME Project, Designing the Intermodal Hub of the Future, Dr Rebecca Price - TU Delft, Industrial Design Engineering 

  

     * OPTIMUM Project, Ruben Costa - Uninova 

  

     * TIMON Project, Leire Serrano - DeustoTech-Mobility, Universidad de Deusto 

  

     * Mobility4EU- Action Plan for the Future of Mobility in Europe, Dr Beate Müller - VDI/VDE Innovation und Technik GmbH 

  

     * TravelSpirit - the Engine Oil Behind 'Mobility as a Service'- The Simply Connect Project, Giles Bailey - TravelSpirit & Simply Connect 

  

     * EDITS - Transnational Journey Planning - Achievements and Future Challenges in Central Europe, Dr Bettina Neuhäuser - AustriaTech 

  

  

  5. One (1) speaker represented academia and presented the following topic: 

     * Smart Software 4.0: What is The Future of Travel? Prof. Juan Miguel Gómez Berbís - Universidad Carlos III de Madrid 

  

  

  

The presentations were followed by a networking session to allow interaction
with EuTravel Forum members.

4.3.7.3. Dedicated EuTravel conference website

A dedicated website was setup three months before the conference and was used
to allow participants registration. The following figures (Figure 4-13 to
Figure 4-16) are presenting the content of the official Conference website.

_Figure 4-13: EuTravel Conference 1/4_

_Figure 4-14: EuTravel Conference 2/4_

_Figure 4-15: EuTravel Conference 3/4_

_Figure 4-16: EuTravel Conference 4/4_

4.3.7.4. Pre-event announcements

The conference was promoted through all media channels and on EU Cordis Wire.

_Figure 4-17: EuTravel Conference Announcement_

4.3.7.5. Post-event related articles

Project promotion also followed the event:

  * _https://www.linkedin.com/pulse/thank-you-making-eutravel-conference-great-eventioanna-fergadioti/_

  

  * _https://www.timon-project.eu/index.php/news-and-events/timon-news/137-timonproject-at-eu-travel-conference-in-barcelona.html_

  

  * _http://research.mobility.deustotech.eu/news/view/timon-project-at-eutravelconference-in-barcelona/_

  

4.3.7.6. Program, Proceedings and presentations

The conference program, presentations and proceedings can be viewed and are
downloadable form the website (Figure 4-18, Figure 4-19). The conference
dissemination material including the conference pass for delegates and the
list of participants can be found in the Annex.

_Figure 4-18: EuTravel Conference Program_

_Figure 4-19: EuTravel Conference Downloadable Presentations_

######  4.3.8 Cooperation with EuTravel Forum member Accomable - Focus Group
Meeting

Accomable is a travel service provider, member of the EuTravel Forum. They
offer a platform for booking specially adapted and accessible hotels rooms and
holiday rentals. Built for disabled and older travellers or anyone with a
mobility issue, Accomable offers more than 1,100 quality adapted places to
stay in over 60 countries worldwide.

Following discussions with the founder and CEO Srin Madipalli, that took place
in the context of T3.3 Living Lab operation learning, refinements and
reporting since 2016, Inlecom with Accomable organised a dedicated focus group
meeting in London on the 14  th  of October, with the participation of twenty
User Group Members, to contribute to the project’s Policy and Research
recommendations (task T4.2: Policy, Standardisation and Research
Recommendations).

_Figure 4-20: Accomable Focus Group Meeting_

Related press releases and media coverage can be found in section 4.3.4 -
Press releases, articles and media, above. Promotion of the event to disabled
community groups through social media is presented in the following table.

#  Table 4-10: Accomable Focus Group Meeting Social media coverage  
  
<table>  
<tr>  
<th>

**Channel**

</th>  
<th>

**Circulation**

</th>  
<th>

**Posted by**

</th>  
<th>

**Link**

</th> </tr>  
<tr>  
<td>

Disability Horizons - social media posts

</td>  
<td>

22,000 Twitter followers 6,497 Facebook members

</td>  
<td>

Filipe Roldao

</td>  
<td>

_http://disabilityhorizons.com/_ _https://www.facebook.com/Disabili_
_tyHorizons/_

_https://twitter.com/DHorizons_

</td> </tr>  
<tr>  
<td>

Troy Technologies (travel wheelchair manufacturer) community blog

</td>  
<td>

n/a

</td>  
<td>

Srin

Madipalli

</td>  
<td>

_https://travelwheelchair.net/blog/li mited-mobility-travel-tipsaccomable-ceo-
co-founder-srinmadipalli/_

</td> </tr>  
<tr>  
<td>

HelpHopeLive.org

</td>  
<td>

n/a

</td>  
<td>

Srin

Madipalli

</td>  
<td>

_https://helphopelive.org/news/blog_

</td> </tr>  
<tr>  
<td>

New Mobility

</td>  
<td>

30,000

</td>  
<td>

Srin

Madipalli

</td>  
<td>

_http://www.newmobility.com/_

</td> </tr>  
<tr>  
<td>

Leonard Cheshire blog

</td>  
<td>

12,000 members

</td>  
<td>

Srin

Madipalli

</td>  
<td>

_https://www.leonardcheshire.org/s_ _upport-and-information/latestnews/news-
and-blogs_

</td> </tr>  
<tr>  
<td>

Scope about disability

</td>  
<td>

n/a

</td>  
<td>

Srin

Madipalli

</td>  
<td>

_https://community.scope.org.uk/dis_ _cussion/36614/the-eu-travelproject-are-
you-free-on-saturdayto-talk-about-travel_

</td> </tr> </table>

The focus group discussion, results and recommendations are included in detail
in deliverable D4.2 Policy, Standardisation and Research Recommendations.

######  4.3.9 Dissemination through events, workshops and meetings

4.3.9.1. Meetings organised by EuTravel

The most important meetings organised by the coordinator or consortium
partners are listed in the following table. These events are relevant to
specific focus areas of the project. In some case EuTravel Forum members and
external stakeholders were involved (apart from the table below, see details
in Deliverable D4.1 EuTravel Engagement Strategy).

#  Table 4-11: List of Project Workshops and Face to Face Meetings  
  
<table>  
<tr>  
<th>

**a/a**

</th>  
<th>

**Description - Type of Meeting - Location**

</th>  
<th>

**Participating Partners**

</th>  
<th>

**EuTravel Forum Members, external experts**

</th>  
<th>

**Date**

</th> </tr>  
<tr>  
<td>

**1**

</td>  
<td>

Kick Off Meeting

(London, Runnymede Hotel)

</td>  
<td>

ALL

</td>  
<td>

</td>  
<td>

25&26

May 2015

</td> </tr>  
<tr>  
<td>

**2**

</td>  
<td>

Workshop - Working Group

Meeting

(London, SilverRail Offices)

</td>  
<td>

SR, CLMS, ILS

</td>  
<td>

</td>  
<td>

18 June 2015

</td> </tr>  
<tr>  
<td>

**3**

</td>  
<td>

Workshop - Working Group Meeting

(London, Eurolines Offices)

</td>  
<td>

EUL, CLMS,

ILS

</td>  
<td>

</td>  
<td>

18 June 2015

</td> </tr>  
<tr>  
<td>

**4**

</td>  
<td>

Workshop - Working Group

Meeting

(London, Travelport Offices)

</td>  
<td>

TRP, CLMS,

ILS

</td>  
<td>

</td>  
<td>

19 June 2015

</td> </tr>  
<tr>  
<td>

**5**

</td>  
<td>

Workshop - Working Group

</td>  
<td>

TRI, CLMS,

</td>  
<td>

Ricardo Santoro (representing

</td>  
<td>

26 June

</td> </tr> </table>  
<table>  
<tr>  
<th>

**a/a**

</th>  
<th>

**Description - Type of Meeting - Location**

</th>  
<th>

**Participating Partners**

</th>  
<th>

**EuTravel Forum Members, external experts**

</th>  
<th>

**Date**

</th> </tr>  
<tr>  
<td>

</td>  
<td>

Meeting

Liaison with BonVoyage Project

(Rome, Trenitalia Offices)

</td>  
<td>

ILS, BSE

</td>  
<td>

Ferrovie dello Stato Italiane),

Stefano Salsano (University of

Rome, BonVoyage Project)

See also

Section 4.3.10 Liaison with other projects and initiatives

</td>  
<td>

2015

</td> </tr>  
<tr>  
<td>

**6**

</td>  
<td>

Workshop - Working Group

Meeting

(Barcelona, Ferrocarrils de la

Generalitat de Catalunya

Offices)

</td>  
<td>

FGC, CLMS,

ILS

</td>  
<td>

</td>  
<td>

13

July

2015

</td> </tr>  
<tr>  
<td>

**7**

</td>  
<td>

Workshop - Working Group

Meeting

(Madrid, Amadeus Offices)

</td>  
<td>

AMD, CLMS,

ILS

</td>  
<td>

</td>  
<td>

14

July 2015

</td> </tr>  
<tr>  
<td>

**8**

</td>  
<td>

Workshop - Working Group

Meeting

(Roscoff, France, Brittany

Ferries Offices)

</td>  
<td>

BF, CLMS, ILS

</td>  
<td>

</td>  
<td>

15

July 2015

</td> </tr>  
<tr>  
<td>

**9**

</td>  
<td>

Advisory Boards Meeting

(Innovation & Exploitation)

& Stakeholders Workshop

(London, Travelport Offices)

</td>  
<td>

EUL, TRP,

CLMS, ILS,

TRI,

AMD, BF,

HD, BMT

</td>  
<td>

Association of British Travel

Agents and Tour Operators

(ABTA) participated in the meeting (representative: Mrs

Susan Parsons)

</td>  
<td>

28&29

July

2015

</td> </tr>  
<tr>  
<td>

**10**

</td>  
<td>

Midterm Technical &

Consortium Meeting

(Athens, Caravel Hotel)

</td>  
<td>

ILS, BMT,

CLMS, EBOS,

EUL, FGC,

HD, NCSRD,

PD, SR, STI,

TRI, TRP, VLTN

</td>  
<td>

Professor Theodoros

Kalampoukis, Athens

University of Economics

</td>  
<td>

9&10

February

2016

</td> </tr>  
<tr>  
<td>

**11**

</td>  
<td>

Exploitation Planning

Meeting

(Athens, CLMS Offices)

</td>  
<td>

CLMS, TRP,

ILS

</td>  
<td>

</td>  
<td>

11

February

2016

</td> </tr>  
<tr>  
<td>

**12**

</td>  
<td>

Innovation & Technical

Meeting

(Athens, SilverRail Offices)

</td>  
<td>

CLMS, SR, ILS

</td>  
<td>

</td>  
<td>

24

May

2016

</td> </tr>  
<tr>  
<td>

**13**

</td>  
<td>

Data Exchange & Legal

Issues Components

Interfacing Meeting (Athens,

CLMS Offices)

</td>  
<td>

ILS, CLMS,

EBOS,

NCSRD, TRP

</td>  
<td>

</td>  
<td>

27

May

2016

</td> </tr>  
<tr>  
<td>

**14**

</td>  
<td>

Workshop - Working Group

Meeting,

Legal and Regulatory Issues affecting the development of an Optimodal
Transport Ecosystem in the European

Union

(London, Hill Dickinson

Offices)

</td>  
<td>

ILS, BMT,

HD, PD, SR TRI, TRP

</td>  
<td>

</td>  
<td>

13

June

2016

</td> </tr>  
<tr>  
<td>

**15**

</td>  
<td>

EuTravel Conference

(Barcelona, NH Hesperia

Tower Hotel)

</td>  
<td>

AMD, BMT,

BSE, CLMS,

EBOS, FGC,

ILS, HD, PD,

</td>  
<td>

EuTravel Forum members -

See 4.3.7.2 Conference

Speakers and Statistics

</td>  
<td>

6

October

2016

</td> </tr>  
<tr>  
<td>

**a/a**

</td>  
<td>

**Description - Type of Meeting - Location**

</td>  
<td>

**Participating Partners**

</td>  
<td>

**EuTravel Forum Members, external experts**

</td>  
<td>

**Date**

</td> </tr>  
<tr>  
<td>

</td>  
<td>

</td>  
<td>

SR, STI, TRI, TRP, VLTN

</td>  
<td>

</td>  
<td>

</td> </tr>  
<tr>  
<td>

**16**

</td>  
<td>

Advisory Boards Meeting

(Innovation & Exploitation)

(Barcelona, FGC Offices)

</td>  
<td>

AMD, ILS,

BSE, BMT,

CLMS, FGC,

HD, SR, TRP

</td>  
<td>

Pierre Becher,

Distribution (became partner after 01.03.2017 in replacement of Eurolines)

</td>  
<td>

7

October

2016

</td> </tr>  
<tr>  
<td>

**17**

</td>  
<td>

Innovation and Exploitation

Planning Meeting

Liaison with IT2Rail Project

(Athens, CLMS Offices)

</td>  
<td>

AMD, CLMS,

ILS

</td>  
<td>

</td>  
<td>

9 to 11

November

2016

</td> </tr>  
<tr>  
<td>

**18**

</td>  
<td>

Midterm Review Meeting

(Innovate UK Offices,

Brussels)

</td>  
<td>

ALL

PARTNERS

</td>  
<td>

</td>  
<td>

6&7

December

2016

</td> </tr>  
<tr>  
<td>

**19**

</td>  
<td>

Technical meeting with ForthCRS in the context of the Living Labs / Validation
of solutions (ForthCRS offices, Athens)

</td>  
<td>

CLMS

</td>  
<td>

ForthCRS IT team members

See also deliverable D4.1

EuTravel Engagement Strategy

</td>  
<td>

15

December

2016

</td> </tr>  
<tr>  
<td>

**20**

</td>  
<td>

Exploitation Board Meeting Commercialization analysis for

EuTravel Planner (Travelport

Greece Offices, Athens)

</td>  
<td>

TRP, CLMS,

ILS

</td>  
<td>

Travelport Greece

Vasiliki Hatzikosta

Travelport Support Services Yunus Konak

</td>  
<td>

6&7

June

2017

</td> </tr>  
<tr>  
<td>

**21**

</td>  
<td>

Technical meeting to explore in details liaison opportunities with IT2Rail
project

(UNIFE Offices, Brussels)

</td>  
<td>

AMD, CLMS

</td>  
<td>

Stefanos Gogos representing

IT2Rail project and the

European Rail Industry (UNIFE)

See also

Section 4.3.10 Liaison with other projects and initiatives.

</td>  
<td>

9

January

2017

</td> </tr>  
<tr>  
<td>

**22**

</td>  
<td>

Technical Meeting &

Exploitation Board Meeting

Minimum Connection Times

Challenge (Travelport

Greece Offices, Athens)

</td>  
<td>

NCSRD,

CLMS, EBOS,

SR, TRP, ILS

</td>  
<td>

</td>  
<td>

11&12

July

2017

</td> </tr>  
<tr>  
<td>

**23**

</td>  
<td>

Focus Group Meeting with user group with mobility problems to consolidate

views in Policy and Research

Recommendations

(Accomable Offices, Leonard

Cheshire Disability, London)

</td>  
<td>

ILS, TRR

</td>  
<td>

Accomable,

Srin Madipalli

Vicky Clayton

User Group Members. See

also section 4.3.8

Cooperation with EuTravel

Forum member Accomable -

Focus Group Meeting and deliverable D4.2 Policy,

Standardisation and Research Recommendations.

</td>  
<td>

14

October

2017

</td> </tr>  
<tr>  
<td>

**24**

</td>  
<td>

Planned in future time

Final Review Meeting,

(Innovate UK Offices,

Brussels)

</td>  
<td>

ALL

PARTNERS

</td>  
<td>

</td>  
<td>

16&17

January

2018

</td> </tr> </table>

4.3.9.2. Participation in Conferences and meetings to promote EuTravel

EuTravel participated in several events in order to present the project as a
whole, focusing on the vision, the objectives and the impact of the results.

**Conferences related to EuTravel Research Papers**

16-19 May 2017

8  th  International Conference on Ambient Systems, Networks and Technologies
(ANT), Madeira, Portugal

Paper Title: API mashups: How well do they support the travellers’ information
needs? Partner: VLTN

Researcher: Bill Karakostas

21-25 May 2017

9  th  International Conference on Advances in Databases, Knowledge, and Data
Applications (DBKDA), Barcelona, Spain

Paper Title: A knowledge graph for travel mode recommendation and critiquing

Partner: VLTN

Researcher: Bill Karakostas

03-06 July 2017

22  nd  IEEE Symposium on Computers and Communications (ISCC), International
Workshop on Intelligent & Sustainable Urban Transportation, Crete, Greece

Paper Title: Service Availability Analysis of a Multimodal Travel Planner
Using Stochastic

Automata

Partner: CLMS

Researcher: Zannis Kalampoukis

17-21 September 2017

18th Working Conference on Virtual Enterprises (PRO-VE), Vicenza, Italy

Paper Title: The Network Structure of Visited Locations According to Geotagged
Social Media Photos

Partner: STI

Researcher: Zaenal Akbar

23-27 October 2017

OTM 2017: On the Move to Meaningful Internet Systems Conference, Rhodes,
Greece

Paper Title: Complete Semantics to Empower Touristic Service Providers
Partner: STI

Researcher: Zaenal Akbar, Ioan Toma

Other Conferences and Events

29 May – 2 June 2016

EUTRAVEL was promoted at the 13th International Conference, ESWC 2016,
Heraklion, Crete, Greece

Participating partner representing EuTravel: STI

Proceedings  'The Semantic Web. Latest Advances and New Domains'  available at
Springer.

Editors: Harald Sack, Eva Blomqvist, Mathieu d'Aquin, Chiara Ghidini, Simone
Paolo Ponzetto, Christoph Lange, _ISBN: 978-3-319-34128-6 (Print)
978-3-319-34129-3 (Online)_

ESWC is the top conference on semantics in Europe and the second worldwide
(estimated participation 250 researchers and academics). It is a major venue
for discussing the latest scientific results and technology innovations around
semantic technologies and their applications in various domains, including
travel and many more. It is attended to both academia and industry. The
EuTravel project sponsored the 13th edition of ESWC as gold sponsor (Partner:
STI). The aim was to raise awareness about the work done in the EuTravel
project, on the artifacts and platform produced by the project. During the
event, several researchers and industry partitions showed interest in the
ontology produced in the EuTravel project. STI had follow up contacts and
interaction with them. Some of these researchers attended the follow up
EuTravel Conference. 150 EuTravel Brochures where handed out.

6th September 2016

Presentation of EuTravel at the DRV German Travel Association Expo/Annual
Convention Schauinsland-Reisen GmbH, Duisburg, Germany

Participating partner representing EuTravel: Travelport

5 October 2016

Presentation of EuTravel at the FerryGateway Association (FGWA) (EuTravel
Forum member), Briefing in London, where apart from Brittany Ferries key
association members’ representatives were present: Color Line, DFDS, Irish
Ferries, P&O Ferries, Stena Line, Tallink and Viking Line. The discussion was
on the presentation of the technical solution and the involvement of Ferry
companies in the Living Labs.

Participating partner representing EuTravel: BF and CLMS

17 September 2017

Presentation of EuTravel at IATA Travel Partners Standards Council (TPSC).

The Travel Partners Standards Council (TPSC) is a forum for airlines and
surface transportation companies to develop standards that facilitate the
exchange of passengers between different modes of transportation. TPSC looks
after air/surface operator standards. Travelport participates in the EU Rail
standards working group and IATA Rail Partners Working Group. Travelport
(David Classey) was chairing the event.

9 October 2017

Presentation of EuTravel at InterFerry conference, Split, Croatia

EuTravel was presented as part of PANEL 2: Intermodal Travel - Planes, Trains,
Automobiles and... Ferries. Individual presentations followed by a panel
discussion Panel:

Christophe Mathieu – Brittany Ferries, France

David Rowan – WIRED UK, UK

Andrew Steele – Silverrail, UK Alan Warburton – Pharos, UK

Topic Description as presented in the conference website:

_Transportation providers are waking up to the fact they can play an important
part in the movement of people from origin to destination by several modes of
transport, which has been greatly facilitated by digitalisation. Developments
in the seamless exchange of information, known as interoperability, is
facilitating the connection of more than one travel mode for customers to
search, plan and book their journeys in ways that were thought impossible not
so_ _long ago. Travel modes such as air and rail have woken up to the fact it
is now very possible to offer intermodal solutions. They are embracing the
opportunities offered by connecting real-time data from transportation
operators, global distribution systems (GDS) and online service providers
through a larger choice of distribution channels and to new markets. Driven by
political and environmental factors and combined with the need to grow sales,
the ferry sector could strengthen its offer and be an integral part of the
transportation network, alongside other modes of shipping, rail and air
transport. With the rise of connectivity and big data, transportation
organisations need to be ready for the impact of future technologies that
improve the efficiency of intermodal transport. Those organisations that are
able to embrace digitalisation will stand the best chances of weathering the
coming storms in this arena. Three consortium members of the Horizon 2020
EuTravel project from Pharos, Brittany Ferries and SilverRail will share an
overview of the EuTravel project, and how it could be used by Ferry operators
to enhance their offering to enable the ferry segment to be purchased as part
of a multi-modal travel booking._

_Our panellists from inside and outside the ferry market will share their
insight and views on how transportation sectors are tackling this opportunity
and what developments could be on the horizon._

######  4.3.10 Liaison with other projects and initiatives

Towards establishing dialogue and collaboration with related projects to
identify commonalities and important outcomes that would provide input to
several tasks, EuTravel consortium members participated in events and took
specific actions as described in the following paragraphs:

**4.3.10.1. Participation in activities organized jointly with ITS Cluster
H2020 projects**

6 - 9 June 2016, ITS European Congress, Glasgow

In the context of ongoing collaboration activities, EuTravel as a member of
the H2020 ITS and Connected Vehicle cluster, was demonstrated on the developed
Travel Competition Game for the Glasgow congress, showcasing the added value
of the services offered by each of the members of the cluster. The Travel
Competition Game was demonstrated at the EC stand (B40).

Participating partner representing EuTravel: Inlecom.

**Online Game:** _http://its.movenda.com/_ (joint activity under H2020 ITS and
Connected Vehicle Cluster)

**ITS and Connected Vehicles Domain Workshops, organised by INEA, Brussels**
EuTravel was represented in two workshops on:

  * November 2015 

  

  * 14 December 2016 

  

Participating partner representing EuTravel: ILS

Apart from discussions that took place during the workshops, teleconference
meetings took place with the following projects:

  * **ETC:** The account based ticketing framework suggested by ETC was initially considered by EuTravel, even if it was mostly focused on urban transits. The two projects covered different geographical areas (in terms of available services and data sources). The difficulty of integrating ETC services in EuTravel lies in the fact that ticketing can be realised only for the available booking services and transportation legs integrated in the Common Information Model (i.e. ticketing can be realised only for data/content providers that fully share their services in the EuTravel Ecosystem). 

  

  * **MASAI:** Both projects address the same challenges but with an entirely different approach. While MASAI followed a distributed architecture of services, EuTravel followed a centralised architectural approach, consolidating all services under the API of APIs and governed by the Common Information Model. The two projects could potentially ‘link’ if the services exposed by one could be discovered and consumed by the other. Nevertheless, due to commercially sensitive data managed by EuTravel, NDA restrictions and confidentiality issues (Chapter 5- Part C: Data Management Plan), such services could not be exposed to any other party besides EuTravel consortium partners. On this issue, see further discussion in Deliverable D4.2: Policy, Standardisation and Research Recommendations. 

  

EuTravel also participated in most of the joint teleconferences organised by
CODECS project regarding joint cluster activities and invited related projects
to the EuTravel Conference.

**4.3.10.2. Liaison with ITS Observatory Project**

Participation to Workshop

EuTravel participated in the ITS Observatory Project User Requirements
Workshop on the 17  th  of June 2015 in Brussels at ERTICO premises.
Participating partner representing EuTravel: Inlecom

Cross fertilisation of activities

Following the discussions during the workshop and the ITS cluster meeting and
in the context of Task 1.3. - Technology assessment and EuTravel Knowledge
Base and Observatory, EuTravel took into consideration the classification of
ITS technologies provided by the ITS Observatory project coordinator on the 19
th  of April 2016 (Figure 4-21). See also related Deliverable D1.3 Technology
Knowledge Base and Observatory.

_Figure 4-21: ITS Technologies Taxonomy proposed by ITS Observatory project_

4.3.10.3. Liaison with BonVoyage Project

The project coordinators met on the 26 June 2015 at Trenitalia Offices. Both
projects aimed at addressing similar challenges related to multimodality. In
fact, while EuTravel focus has been on passengers’ transits, Bonvoyage has
been addressing both passengers’ travel and freight transport. Coordinators
agreed to exchange use-cases scenarios to be considered in implementation.
Through common partner Trenitalia, the two projects exchanged experiment
plans, scenarios and use cases during the design phase.

4.3.10.4. Liaison with SHIFT2RAIL (IT2RAIL Project)

EuTravel and IT2Rail consortium partners (including AMADEUS and TRENITALIA who
are partners in both projects), discussed projects integration and cross
fertilisation of results. Two meetings took place to further investigate this
opportunity.

  * On 9-11 of November in Athens (AMD, CLMS, ILS) 

  

  * On 9 of January 2017 in Brussels (AMD, CLMS, ILS, UNIFE) 

  

IT2Rail had the verbal support of Carlo Borghini (executive director of the
Shift2Rail Joint Undertaking) for an exercise of this type to be accommodated
because it could assist in the appeal of the technical frameworks of both
projects vis-à-vis the market and thereby facilitate market-take-up.

  1. The objective of the meetings were exploratory – to establish what would be required technically and procedurally from both projects to achieve the linkage. 

  

  2. The linkage being discussed would enable both projects to ‘prove’ the advantage of semantics technology in terms of the speed and ease with which a new player (e.g. transport operator, distributor) can join a multimodal eco-system and establish multiple connectivity (not only with fellow eco-system members but also with members of other semantic eco-systems) versus the current situation where multiple connectivity comes at very high cost and very slow time-to-market. 

  

  

On this issue, see further discussion in Deliverables D4.2: Policy,
Standardisation and Research Recommendations and D.5.2 Innovation Board \-
Advisory Committee Conclusions.

######  4.3.11 Knowledge Transfer and Training

4.3.11.1. EuTravel Knowledge Base - Observatory

The EuTravel Observatory is hosted under
_http://www.eutravelproject.eu/Observatory._ It consolidates content from
deliverable D1.3 Technology Knowledge Base and Observatory, with special focus
on the library of selected technologies to be monitored throughout the
project, but also includes content from other deliverables such as Information
on related standards from D.1.2: Policy, Legal and Standardisation. Content
has been periodically updated throughout the project by EBOS with the
contribution of all partners and reviewed by the project coordinator. The
observatory will be supported by ILS and EBOS after the project for at least
two years and will be updated with related content from other projects such as
MaaS4EU and other new initiatives. See more details on deliverable D1.3
Technology Knowledge Base and Observatory.

4.3.11.2. Knowledge base features

Based on an undertaken research on several existing knowledge base portals, we
have distinguished the required features to be included in the development of
the new EuTravel knowledge base and observatory. The following section
provides a summary description of the features of the knowledge base portal.
The vision has been to implement a modern knowledge base which uses the latest
technology to achieve cross browser compatibility and multi device
compatibility. The knowledge base performs well under all major browsers like
Safari, Chrome, Firefox, and Internet Explorer. Following the latest web
design technologies, the knowledge base is also responsive and fully
compatible with different devices like laptops, tablets and smartphones.

In order to achieve easy access to content, the knowledge base has a 2-level
categorization that includes the Category and Sub-category. Mainly there are
three (3) types of pages, Home, Categories/Sub-Categories and Articles.

The Administrator can access and manage the Articles through the
administration control panel, a user friendly and easy to use interface as
further described below and in further detail in D1.3 Technology Knowledge
Base and Observatory.

As shown in the figures below, the knowledge base contains separated sections
of each “Category” related to the EuTravel project. The articles enclosed in
“Category” sections are sorted descending by published date. “Category”
options are also available in an expanded/collapsed menu on the right side of
the page, as shown in Figure 4-22 and Figure 4-23.

_Figure 4-22: EuTravel Knowledge Base – Categories_

_Figure 4-23: EuTravel Knowledge Base - Categories – Menu expanded_

When clicking on Category Name the user is redirected to the particular
Category Page and all the Sub-Categories are populated as shown in Figure
4-24. For the purpose of a user-friendly navigation and design, each “Sub-
Category” is presented in a separated section (Figure 4-25). Finally, each
Category and Sub-Category Section can be collapsed or expanded from the menu.

_Figure 4-24: EuTravel Knowledge Base – Subcategories_

_Figure 4-25: EuTravel Knowledge Base – Subcategory Selection_

When users enter a Sub-Category they can see detailed information about it,
along with a list of related articles. By choosing an Article, this is
automatically loaded into the screen (Figure 4-26).

_Figure 4-26: EuTravel Knowledge Base – Article_

4.3.11.3. Knowledge base administration

As shown below (Figure 4-27 to Figure 4-29), through the control panel,
Administrators are able to create articles by choosing preferred fields
(title, contents, documents and more). Administrator can also create and save
drafts of incomplete articles so that they can complete and publish them at a
later date. The control panel provides to Administrators the ability to
configure automatic backups of the entire knowledge base content (categories,
articles, news, configuration settings, attached files and documents).

_Figure 4-27: Knowledge Base Administration 1/3_

_Figure 4-28: Knowledge Base Administration 2/3_

_Figure 4-29: Knowledge Base Administration 3/3_

4.3.11.4. EuTravel e-Learning portal

Access to the Online Learning Program is given from the first page of the
EuTravel website. Detailed description of the courses and e-learning
environment can be found in D4.1 EuTravel Engagement Strategy.

_Figure 4-30: e-learning courses_

#####  4.4 Dissemination Monitoring and Evaluation

The effectiveness of reaching the target audience groups and the impact of the
communication activities have been monitored regularly, according to the
success indicators and target values, set from the inception of WP4. Project
success will be measured not only by the actions which will took place during
the project but by the steps that will be taken after the project to ensure
wide take-up by the industry.

The dissemination materials produced where make use of several dissemination
channels to reach the project audiences. The choice of the channel used, has a
fundamental impact upon the success and outcomes of a communication activity.
Different dissemination channels have different strengths and weaknesses, and
different channels have been used according to the communication
objective/goal and target group. The dissemination channels, tools, level of
reach and success indicators are identified in the following dissemination
matrix (Table 4-12):

#  Table 4-12: Measurable targets for dissemination activities and targets
attainment  
  
<table>  
<tr>  
<th>

**Communication Tool**

</th>  
<th>

**Type**

</th>  
<th>

**Success Indicator**

</th>  
<th>

**Value Target**

</th>  
<th>

**Actual**

**Value**

**M36**

</th> </tr>  
<tr>  
<td>

Project Identity

</td>  
<td>

All

</td>  
<td>

\-

</td>  
<td>

1

</td>  
<td>

1

</td> </tr>  
<tr>  
<td>

Project Poster

</td>  
<td>

Documentation

</td>  
<td>

\-

</td>  
<td>

1

</td>  
<td>

1

</td> </tr>  
<tr>  
<td>

Reference PPT

</td>  
<td>

Documentation

</td>  
<td>

\-

</td>  
<td>

1

</td>  
<td>

1

</td> </tr>  
<tr>  
<td>

Project Leaflet, Newsletters,

Factsheets, Infographics,

Success Stories - Interviews

</td>  
<td>

Publications

</td>  
<td>

Number of publications

</td>  
<td>

8

</td>  
<td>

4

</td> </tr>  
<tr>  
<td>

Articles - Whitepapers

</td>  
<td>

Publications

</td>  
<td>

Number of publications

</td>  
<td>

5

</td>  
<td>

5

</td> </tr>  
<tr>  
<td>

Scientific Papers

</td>  
<td>

Publications

</td>  
<td>

Number of publications

</td>  
<td>

2-4

</td>  
<td>

6

</td> </tr>  
<tr>  
<td>

Deliverables

</td>  
<td>

Publications

</td>  
<td>

QA Standards

</td>  
<td>

20

</td>  
<td>

20

</td> </tr>  
<tr>  
<td>

Press Releases

</td>  
<td>

Publications

</td>  
<td>

Number of Press Releases

</td>  
<td>

5

</td>  
<td>

2 (+)

</td> </tr>  
<tr>  
<td>

Policy Briefs

</td>  
<td>

Publications

</td>  
<td>

Number of publications

</td>  
<td>

2

</td>  
<td>

n/a

</td> </tr>  
<tr>  
<td>

Website

</td>  
<td>

Online Presence

</td>  
<td>

Number of users (SEO Metrics)

</td>  
<td>

1500

</td>  
<td>

>5000

</td> </tr>  
<tr>  
<td>

Web 2.0. - Social Media

</td>  
<td>

Online Presence

</td>  
<td>

Social media followers Number of posts

</td>  
<td>

1000 50

</td>  
<td>

200 60

</td> </tr>  
<tr>  
<td>

Dedicated EC Portals

</td>  
<td>

Online Presence

</td>  
<td>

Number of entries

</td>  
<td>

2-3

</td>  
<td>

1

</td> </tr>  
<tr>  
<td>

Video-slideshow, media

</td>  
<td>

Online Presence

</td>  
<td>

Number of media elements

</td>  
<td>

5

</td>  
<td>

2

</td> </tr>  
<tr>  
<td>

Project meetings, roundtables

</td>  
<td>

Events

</td>  
<td>

Number of events

</td>  
<td>

4

</td>  
<td>

25

</td> </tr>  
<tr>  
<td>

Conferences, Workshops

</td>  
<td>

Events

</td>  
<td>

Number of events

Number and type of attendees

</td>  
<td>

4 100

</td>  
<td>

10

>100

</td> </tr>  
<tr>  
<td>

e-learning modules

</td>  
<td>

Engagement, Knowledge Transfer

</td>  
<td>

Number of enrolled users

</td>  
<td>

150

</td>  
<td>

40

</td> </tr>  
<tr>  
<td>

Knowledge Base

</td>  
<td>

Engagement, Knowledge Transfer

</td>  
<td>

Number of entries Number of users

</td>  
<td>

50

500

</td>  
<td>

> 80

> 1000

</td> </tr>  
<tr>  
<td>

Project Liaison Activities

</td>  
<td>

Networking, Knowledge Transfer

</td>  
<td>

No of relevant projects

</td>  
<td>

10

</td>  
<td>

4

</td> </tr>  
<tr>  
<td>

EuTravel Forum members actively involved

</td>  
<td>

Engagement, Knowledge Transfer

</td>  
<td>

Number of companies - organisations

</td>  
<td>

10-20

</td>  
<td>

14

</td> </tr>  
<tr>  
<td>

Ecosystem Participant Brochure

</td>  
<td>

Engagement, Knowledge Transfer

</td>  
<td>

Number of service providers reached

</td>  
<td>

100

</td>  
<td>

n/a

</td> </tr> </table>

(+) Published in several channels

######  **Website and social media monitoring**

The following figures present reports from the tool in use for measuring the
number of visitors of the EuTravel website.

_Figure 4-31: EuTravel Website Google Analytics Audience Overview \- M36_

_Figure 4-32: EuTravel Website Google Analytics Report 2 - M36_

_Figure 4-33: EuTravel Website Google Analytics Report 3 - M36_

_Figure 4-34: Website users’ engagement flow diagram_

####  5\. Part C: Data Management Plan

#####  5.1 Introduction

The success of the development of the EuTravel Ecosystem hinges on linking
with existing open data sources and models. To support the Ecosystem
development and increase adoption, the EuTravel consortium intends to publish
data so that it can be accessed, mined, exploited, reproduced and
disseminated, free of charge for the user.

With reference to the Guidelines on Data Management in Horizon 2020 [7], the
EuTravel consortium agreement and acknowledging exploitation and protection of
results this document describes the Data Management Plan (DMP) which
identifies the data that the project will generate, whether and how it will be
exploited or made accessible for verification and re-use, and how it will be
curated and preserved.

This DMP aims to support the EuTravel data management life cycle for all data
that will be collected, processed or generated by the project and will be
updated during the project. The initial version of this chapter was produced
and circulated on M6, describing the principles and procedures related to data
management. The following paragraphs describe the final version of the DMP as
revised during implementation, including details about the actual datasets
used and stored.

According to the "Guidelines on Data Management in Horizon 2020", the DMP has
the aim to produce data so that researchers may benefit by their use directly,
and / or to apply their methods based on data generated by Research in Horizon
2020 that are:

  * Discoverable, 

  

  * Accessible, 

  

  * Interoperable to specific quality standards. 

  

#####  5.2 Data Management Plan Structure

The DMP provides:

  * Data set description - Description of the data generated or collected, its origin, nature and to whom it could be useful. 

  

  * Data sharing - Description of how data will be shared, if applicable, including access procedures, outlines of technical mechanisms for dissemination and necessary software and other tools for enabling re-use. In case the dataset cannot be shared, the reasons for this should be mentioned (i.e. in the case of commercial data). 

  

  * Data storing and handling 

  

  * Archiving and preservation (including storage and backup) -Description of the procedures that will be put in place for long-term preservation of the data. 

  

#####  5.3 Compliance with Legislation

The following principles define the EuTravel approach:

  * Compliance with Legislation: Any real data collected for research and demonstration purposes will be handled in accordance with the Data Protection legislation in the concerned countries and each company handling the data will be registered to handle this type of information with their data protection authority. 

  

  * Use Limitation: All information leading to person identities will be encrypted and protected according to EU best practices e.g. using reference numbers instead of actual names. 

  

  * Security Safeguards: Personal data will be kept secure from potential abuse, during all required processing before storing, until personal identities are eliminated. 

  

  * Openness: All collection processes will be transparent on how data is collected, used, and shared. 

  

  * Accountability: EuTravel will be accountable to comply with all above principles. 

  

#####  5.4 Informed Consent Procedures

EuTravel will obtain informed consent from anyone participating in the user
requirement collection and the testing and validation of solutions - Living
Lab use case scenarios outside the consortium. The purpose(s) for the data
collection will be clearly specified to the stakeholders who will be notified
each time the purpose is changed.

Please also refer to Deliverable D5.1 Management and Progress Reports Project
Handbook:

  * Chapter 6 - EuTravel Ethics Considerations 

  

  * Annex II: Informed Consent Form 

  

Additionally, EuTravel partners will:

  * deny unauthorised persons to access the data-processing equipment used for processing the research datasets (equipment access control); prevent the unauthorised reading, copying, modification or removal of data media (data media control); 

  

  * ensure that persons authorised to use the data-processing system only have access to the data covered by their access authorisation (data access control). 

  

#####  5.5 Privacy principles

Data confidentiality is an overriding concern throughout the EuTravel project
and beyond, as the tools developed in EuTravel will continue to be used
afterwards and even rolled-out to future applications. EuTravel partners need
to be concerned, and take concrete measures, towards prohibiting to the best
extent possible unauthorized access to their EuTravel-related data through
both technical and legal means. This is applicable both upon EuTravel partners
that collected the data as well as on partners that were provided with access
or processed data on behalf of others.

Project participants are already covered by a Consortium Agreement which
encompasses NonDisclosure clauses as well as their Contract with the EC which
itself includes clauses on the treatment of data. However, NDAs are
implemented to cover future users, as well as through the implementation of
security measures in their processing systems (such as the design of EuTravel
nodes) aimed at a level of protection, according also to the principle of
proportionality, which should be at least the same as that provided to their
own confidential information.

######  5.5.1 Commercial data

The exchange of information at such rate as implied by the EuTravel project
invites considerations of confidentiality and trade secrets. The EuTravel
platform is fed with information that may be of critical importance to the
partners that release them. If correlated, they may reveal business methods,
pricing, payment terms or other business-sensitive information. While data
exchange is important for the Project objectives to be accomplished, a lack of
a duty to confidentiality would leave the information exchanged unprotected –
something that by itself could challenge the Project’s success.

The issue of confidentiality has been therefore of critical importance. An
obligation to confidentiality should cover in particular:

  * Data exchanges undertaken in components interfacing, living labs testing; 

  

  * Data transmitted through or uploaded to the EuTravel platform components; 

  

  * Data exchanged (on a bilateral basis) between EuTravel partners; 

  

It should be noted that the above duty to confidentiality does not cover only
personal data. Quite on the contrary, personal information is protected under
basic data protection legislation, as analysed bellow. Here it is particularly
technical and other proprietary information that are placed within the scope
of protection. This information may have intellectual property rights
protection over it (for instance, in the event that it qualifies for copyright
or patent protection), but it may well be the case that it is unprotected raw
data, that however still possesses business value for the disclosing party.

The preferred means through which to protect confidential information
exchanged during execution of the EuTravel project are non-disclosure
agreements (NDAs) and these have been signed among project partners.

For further details please also refer to:

Deliverable D5.1 Management and Progress Reports Project Handbook,

  * Chapter 6 - EuTravel Ethics Considerations 

  

  * Annex I: EuTravel Partners Non - Disclosure Agreement 

  

Authorisation and Ethical Approvals

Inlecom is registered with ICO. However, after the end of the research
project, when results will be rolled-out to organizations which are not
partners in EuTravel and therefore not covered by the Consortium Agreement and
NDAs in place, it is essential that comprehensive NDAs are signed prior to any
disclosure of information. Such agreements should be drafted by the Project
Coordinator and entered whenever deemed important before confidential
information exchanges.

######  5.5.2 Personal data

Data collection forms part of personal data “processing”, according to Article
2 of Directive 95/46 (“'processing' shall mean any operation or set of
operations which is performed upon personal data, whether or not by automatic
means, such as collection, recording, organization, storage, adaptation or
alteration, retrieval, consultation, use, disclosure by transmission,
dissemination or otherwise making available, alignment or combination,
blocking, erasure or destruction”). [9]

In the EuTravel project context, collection of personal data may take place
through:

  1. interaction with individuals that may provide personal information (interviews or evaluation sessions), and 

  

  2. collection of data regarding the solutions testing 

  

  

With respect to (a) Because of the personal data collection involved,
obtaining of lawful consent by the individuals concerned, for it to constitute
the relevant legal basis for the processing, is imperative. Participants in
interviews or other activities must be asked to sign the relevant form, for
their consent to be demonstrable in writing.

With respect to (b) data may be shared among partners for EuTravel project
purposes. According to the Project’s Description of Action while collection
will be undertaken by certain project partners, the outcome of this process
may be made available to others in order to execute the relevant processing.

Consequently, we distinguish between.

  1. EuTravel partners who will process personal data by way of collection, 

  

  2. EuTravel partners who will process personal data by way of data transfer, 

  

  3. EuTravel partners who will not undertake any personal data processing under the Project. 

  

  

As regards personal data, these are secured, or made inaccessible via
transformations (i.e. encryption). All Sensitive information, either for
individuals or for businesses (i.e. disclosing information that might directly
or indirectly cause financial damages and/or damages of other nature) is made
inaccessible, so to trace the individual, transformed to be used for
statistical and analytical purposes, as aggregates [10] [11].

Further, in this context, it is recommended that all EuTravel partners under
points (a) and (b) above are instructed to undertake relevant data protection
measures. It is a key objective of EuTravel that systems are designed so as to
limit actual or potential access to personal data to only those parties that
need to access or process data, encrypting, securing or masking data so that
it is not visible to parties which are not authorised or which do not strictly
require it.

######  5.5.3 Confidentiality of datasets

The following tables briefly summarise the general approach to confidentially
of different categories of data:  
  
<table>  
<tr>  
<th>

**Category**

</th>  
<th>

**Sub-Category**

</th>  
<th>

**Examples**

</th> </tr>  
<tr>  
<td>

**Commercial Data handled by EuTravel technical systems**

Commercial Data handled by EuTravel technical systems, constitutes valuable
business information for the EuTravel partners concerned. Out of their
processing useful information may be derived on preferred routes, preferred
partners and collaborators, client relationships, billing and collection etc.
This information constitutes valuable business secrets and if unauthorized
access was granted to them could cause serious damage to EuTravel partners.
Therefore, as a general principle: This data will not be shared outside the
consortium and access within the consortium will be strictly limited to only
those parties agreed by the data owner (protected with NDA agreements).

Some information may also concern third parties such as customers or

</td>  
<td>

Static and Dynamic

Datasets

Access to Travel and

Transport APIs

</td>  
<td>

  * Shopping Services 

  

  * Pricing Services 

  

</td> </tr>  
<tr>  
<td>

**Category**

</td>  
<td>

**Sub-Category**

</td>  
<td>

**Examples**

</td> </tr>  
<tr>  
<td>

subcontractors and thus must be stored and processed in accordance with
appropriate data protection rules.

</td>  
<td>

</td>  
<td>

</td> </tr>  
<tr>  
<td>

**Performance related data produced by EuTravel**

This data represents aggregated derived statistics about the overall
performance of the solutions or components.

  * Technical data related to performance of innovative systems developed within EuTravel may be shared provided it does not compromise commercialisation prospects 

  

  * Key performance indicators and aggregated results related to testing may be shared with the consent of the appropriate parties provided it is not commercially sensitive. 

  

  * Key performance indicators and aggregated results related to third parties will not generally be shared without being anonymised and/or with consent to publish being given. 

  

</td>  
<td>

Technical data related to performance of systems developed in EuTravel,
considering all relevant restrictions with respect to legal considerations.

</td>  
<td>

  * Performance related data. 

  

  * Data presented in KPIs dashboard. 

  

</td> </tr>  
<tr>  
<td>

Key performance indicators and aggregated results related to testing \- living
labs. Data in this category require the agreement of all commercial parties
related, to eliminate sensitive information

</td> </tr>  
<tr>  
<td>

Key performance indicators and aggregated results related to third parties. To
minimise the possibility of any damage caused to 3rd parties, all data are
anonymised as appropriate, and consent of all affected parties is sought.

</td> </tr>  
<tr>  
<td>

**Interviews and surveys**

Participants in interviews or other activities must be asked to sign a
relevant form, in order for their consent to be demonstrable in writing. The
form must be composed in accordance with legal requirements, i.e. among others
to describe how the information will be used, how the person concerned may
review or amend them.

</td>  
<td>

Results stakeholder consultations and their consent to record and/or publish
required before gathering information.

</td>  
<td>

  * Responses to surveys. 

  

  * Expert interviews. 

  

  * Participation of individuals in trials or workshops. 

  

</td> </tr> </table>

#####  5.6 EuTravel data sets description

The following tables summarise the data sets collected and used in the
project.

#  Table 5-1: Commercial/Confidential datasets provided by project Partners
protected with NDAs  
  
<table>  
<tr>  
<th>

**Data Provider**

</th>  
<th>

**Data Type**

</th>  
<th>

**Data Format**

</th>  
<th>

**Static Data**

</th>  
<th>

**Realtime Data**

</th>  
<th>

**Mode**

</th>  
<th>

**Type of service offered**

</th> </tr>  
<tr>  
<td>

SilverRail

</td>  
<td>

SOAP

API

</td>  
<td>

XML

</td>  
<td>

Operators,

Stations,

Amenities, Fare

Qualifiers,

Seating, Regions

</td>  
<td>

Shopping, Pricing,

Booking, Paying,

Retrieving, Modifying,

Cancelling, Claiming

Value documents,

Refunding

</td>  
<td>

Rail

</td>  
<td>

Static + Realtime

</td> </tr>  
<tr>  
<td>

Travelport

</td>  
<td>

REST API

</td>  
<td>

XML, JSON

</td>  
<td>

\-

</td>  
<td>

Shopping, Pricing,

Booking, Paying,

Retrieving, Modifying,

Cancelling, Claiming

Value documents,

Refunding

</td>  
<td>

Air Rail

</td>  
<td>

Static + Realtime

</td> </tr>  
<tr>  
<td>

National Express

</td>  
<td>

Transit Data

</td>  
<td>

GTFS

</td>  
<td>

Schedules, Timetables

</td>  
<td>

\-

</td>  
<td>

Coach

</td>  
<td>

Static

</td> </tr>  
<tr>  
<td>

Eurolines

</td>  
<td>

Transit Data

</td>  
<td>

GTFS

</td>  
<td>

Schedules, Timetables

</td>  
<td>

\-

</td>  
<td>

Coach

</td>  
<td>

Static

</td> </tr>  
<tr>  
<td>

Pharos

</td>  
<td>

REST API

</td>  
<td>

XML

</td>  
<td>

Schedules,

Timetables,

Routes

</td>  
<td>

Shopping, Pricing,

Booking, Paying,

Retrieving, Modifying,

Cancelling, Claiming

Value documents,

Refunding

</td>  
<td>

Ferry

</td>  
<td>

Static

</td> </tr>  
<tr>  
<td>

Trenitalia

</td>  
<td>

Transit Data

</td>  
<td>

GTFS, CSV

</td>  
<td>

Schedules,

Timetables,

Stations

</td>  
<td>

</td>  
<td>

Rail

</td>  
<td>

Static

</td> </tr>  
<tr>  
<td>

Distribusion

</td>  
<td>

</td>  
<td>

</td>  
<td>

Schedules,

Timetables,

Station Pairs

</td>  
<td>

Shopping, Pricing,

Booking, Paying,

Retrieving, Modifying,

Cancelling, Claiming

Value documents,

Refunding

</td>  
<td>

Coach

</td>  
<td>

Static + Realtime

</td> </tr> </table>

#  Table 5-2: Commercial datasets provided by EuTravel Forum members protected
with NDAs  
  
<table>  
<tr>  
<th>

**Data**

**Provider**

</th>  
<th>

**Data Type**

</th>  
<th>

**Data Format**

</th>  
<th>

**Static Data**

</th>  
<th>

**Realtime Data**

</th>  
<th>

**Mode**

</th>  
<th>

**Type of service offered**

</th> </tr>  
<tr>  
<td>

OAG

</td>  
<td>

SOAP,

REST API

</td>  
<td>

XML, JSON

</td>  
<td>

Operators,

Timetables,

Yearly

Schedules, Amenities

</td>  
<td>

Availability,

Connections, Low

Cost Carriers,

Travel Planner

</td>  
<td>

Air

</td>  
<td>

Static + Realtime

</td> </tr> </table>

#  Table 5-3: Open datasets provided by EuTravel Form Members  
  
<table>  
<tr>  
<th>

**Data Provider**

</th>  
<th>

**Data Type**

</th>  
<th>

**Data Format**

</th>  
<th>

**Static Data**

</th>  
<th>

**Realtime Data**

</th>  
<th>

**Mode**

</th>  
<th>

**Type of service offered**

</th> </tr>  
<tr>  
<td>

TMB

</td>  
<td>

Transit Data

</td>  
<td>

GTFS

</td>  
<td>

Schedules,

Timetables,

Routes

</td>  
<td>

</td>  
<td>

Regional

Rail

</td>  
<td>

Static

</td> </tr> </table>

#  Table 5-4: Other open datasets utilised in the project  
  
<table>  
<tr>  
<th>

**Data Provider**

</th>  
<th>

**Data Type**

</th>  
<th>

**Data Format**

</th>  
<th>

**Static Data**

</th>  
<th>

**Realtime Data**

</th>  
<th>

**Air**

</th>  
<th>

**Type of service offered**

</th> </tr>  
<tr>  
<td>

OpenStreet Map

</td>  
<td>

Map,

Rest

API,

Geodat

a

</td>  
<td>

OSM, Shapefi

le

</td>  
<td>

Maps, Public

Transport

Routes,

Railways

</td>  
<td>

\-

</td>  
<td>

Ferry

Rail

Metro

</td>  
<td>

Static

</td> </tr>  
<tr>  
<td>

Google

Places API

</td>  
<td>

REST API

</td>  
<td>

JSON,

XML

</td>  
<td>

Businesses,

Timetables, Nearby attractions

</td>  
<td>

</td>  
<td>

</td>  
<td>

Static

</td> </tr> </table>

#  Table 5-5: Other datasets collected in the project  
  
<table>  
<tr>  
<th>

**EuTravel Data set**

</th>  
<th>

**Title**

</th>  
<th>

**Description**

</th>  
<th>

**Origin**

</th>  
<th>

**nature**

</th>  
<th>

**Stakeholder interest**

</th> </tr>  
<tr>  
<td>

WP1- T1.1

</td>  
<td>

Requirements analysis survey

data

</td>  
<td>

Data collected

in

questionnaire survey

</td>  
<td>

BMT

</td>  
<td>

Quantitative and qualitative feedback

</td>  
<td>

Related travel research

</td> </tr>  
<tr>  
<td>

WP3 -T3.3

</td>  
<td>

Testing of use

case scenarios

</td>  
<td>

Data collected

during solutions testing

</td>  
<td>

CLMS, EBOS

</td>  
<td>

Quantitative and qualitative feedback

</td>  
<td>

Related travel research

</td> </tr>  
<tr>  
<td>

WP4

</td>  
<td>

Engagement with user groups and EuTravel forum members

</td>  
<td>

Data collected

during

interviews,

meeting, and

solutions testing

</td>  
<td>

ILS

</td>  
<td>

Quantitative and qualitative feedback

</td>  
<td>

Related travel research

</td> </tr> </table>

#  Table 5-6: Other datasets generated in the project  
  
<table>  
<tr>  
<th>

**EuTravel Data set**

</th>  
<th>

**Title**

</th>  
<th>

**Description**

</th>  
<th>

**Origin**

</th>  
<th>

**nature**

</th>  
<th>

**Stakeholder interest**

</th> </tr>  
<tr>  
<td>

WP3 -T3.3

</td>  
<td>

Dashboard KPIs

</td>  
<td>

Data collected

during solutions testing

</td>  
<td>

CLMS, EBOS

</td>  
<td>

Dynamic

Quantitative measurements

</td>  
<td>

Related travel research

</td> </tr> </table>

#####  5.7 Data sharing

This section of the report provides a description of how data will be shared,
including access procedures for dissemination and necessary software and other
tools for enabling re-use.

######  5.7.1 Software Components

The main reusable components built by the project and made available as open
source to the industry through the project website under Solutions:
http://www.eutravelproject.eu/Solutions.

The key reusable outcomes include:

  1. The EuTravel Common Information Model which is the backbone of the technologies built as part of the EuTravel platform. The final version of the domain model unifies the various terminologies used in air, rail, ferry and coach transport modes under a single hierarchical structure. It is downloadable in JSON, XML, OWL and UML formats. 

  

  2. The Unified Travel Ontology schema which is downloadable in OWL format. 

  

  

######  5.7.2 Scientific research publications

The intention of the EuTravel project is to publish scientific papers under
Open Access. Two methods of publishing have been evaluated, Gold Open Access,
which is access to the version of record via the author’s own platform or
Green Open Access, access without payment to a version of a publication
through a repository [8].

Green Open Access

  * The author makes the work available by archiving it in a repository. This may be an institutional repository or a subject-based or central repository. 

  

  * Usually this version should be the author’s final pre-publication version – the peerreviewed, accepted manuscript. 

  

  * No charges are payable. 

  

  * Access may be subject to an embargo, depending on the publisher’s self-archiving policy. 

  

Gold Open Access

  * The work is made freely available to the end user via the publisher’s website. 

  

  * An APC (article processing charge) is usually charged. 

  

  * The version made available is the final publisher’s version. 

  

  * The work is available immediately, with no embargo periods. 

  

Although it is preferable to publish in online publications free of charge,
when it is not possible it will be up to the partner who will cover the
associated costs. The EuTravel Open Access strategy relates to the EU “Open”
paradigm for publishing project results, which foresees the two ways mentioned
above.

#####  5.8 Data storing and handling

######  5.8.1 Front-end Travel Planner and personal data management (EBOS)

One of the most critical components of the EuTravel portal is the User
(Traveller) Profile which incorporates personal and travel preferences data.
This applies only for registered to the portal users. Specifically, the user
profile is divided into four sections:

  1. Personal, 

  

  2. Family Members, 

  

  3. Account, 

  

  4. Preferences and Multimodal information. 

  

  

As described in deliverable D2.3 “One-stop, cross-device multilingual
interface”, data related with these sections is stored independently from the
Super API at a local UI database. Part of this data is shared via RESTful Web
Services to the Super API for planning, booking and ticketing purposes.

At the personal information section, the following fields are stored per
traveller:  
  
<table>  
<tr>  
<th>

• Title

</th>  
<th>

• Alt Number

</th> </tr>  
<tr>  
<td>

• First Name

</td>  
<td>

• Address

</td> </tr>  
<tr>  
<td>

• Middle Name

</td>  
<td>

• City

</td> </tr>  
<tr>  
<td>

• Last Name

</td>  
<td>

• Zip Code

</td> </tr>  
<tr>  
<td>

• Gender

</td>  
<td>

• Country

</td> </tr>  
<tr>  
<td>

• Birthday

</td>  
<td>

• Passport No

</td> </tr>  
<tr>  
<td>

• Phone Number

</td>  
<td>

</td> </tr> </table>

Also, the traveller, at the family members section, is able to include family
members by adding their Name, Surname, Relationship, Birthday and Phone
information. By combining information from personal and family members’
sections, the traveller can proceed to book the planned itinerary for the
whole family. Therefore, the frond-end shares with the Super API personal
information such as: Name, Surname and Birthday of all travellers along with
the email and phone number of the lead passenger.

Furthermore, information related with the user credentials can be changed
based on user choice. Passwords are not shared with the Super API and are only
related with the front-end (UI) processes. From a security point of view, the
passwords are encrypted using 128-Bit Encryption algorithm.

Finally, an important aspect of the user profile is the preferences and
multimodal sections. The traveller has the capability to customize the related
parameters of these sections in order to retrieve personalised results from
the Super API. These parameters are the following:

Preferences Section

  * Travel Duration • Distance 

  

  * Special Assistance • Carbon Emission 

  

  * Price Ordering • Max Returned Solutions 

  

**Multimodal Section**

  * Inter-modal Waiting Time • Intra-modal Waiting Time 

  

######  5.8.2 Back-end – API of APIs (CLMS)

The API of APIs (Super API) receives user preference information over the
internet, as optional attachments in planning and shopping requests, during
the first stage of communication with the front-end EuTravel Planner. Upon
receipt, the API of APIs persists this information along with the remaining
transport information, such as origin and destination locations, the
respective dates, passenger count etc. for future reference, non-repudiation
guarantee and statistics extraction. During the typical workflow, beginning
with trip planning and ending with ticketing, the API of APIs' orchestration
layer associates passengers with trips in an eponymous manner, as obliged by
the specified functionality, especially booking and ticketing. In scenarios
such as KPI measurement or pattern extraction, the API of APIs complies with
standard European Regulation by aggregating this information on strictly
anonymized data.

**Anonymization** is achieved by filtering and omitting all sensitive fields
from every piece of information, before performing any kind of processing. In
this way, the requested functionality is fulfilled without jeopardizing user
privacy and personal information.

Data is stored on Microsoft Azure cloud, on a secure database server. User
preference information is aggregated, anonymized and partially shared as part
of the KPI Dashboard, Business Intelligence Dashboard and the Mobile Diary
applications (Deliverable 2.4: EuTravel Value Added Services) to the
consortium members and external users that will be engaged in the Living Lab,
following the Living Lab participation terms. Such interactions will be secure
at all times, to avoid jeopardizing user privacy.

See also deliverable D3.2: Living Lab Setup Deployment of initial EuTravel
Ecosystem, Section 5.5: EuTravel approach to data storing and handling.

#####  5.9 Archiving and preservation

Any raw, generated or meta-data from the EuTravel project should be preserved
and archived by the project partners. In the case of raw data collected from
industrial partners in a predefined way (file format, fields, etc.) can be
stored in a database in the existing schema. The entire storage data set will
be archived for five years after the end of the project. The files containing
the datasets will be versioned over time. Also, the datasets will be
automatically backed up on a monthly basis.

####  6\. Conclusions

The Communications programme approach within the EuTravel project framework
has been proactive, including:

  1. Dissemination Strategy and Plan 

  

  

From an early stage, the dissemination objectives were linked to tangible
dissemination goals, followed by the identification of target groups, key
messages to be communicated through the appropriate communication channels,
associated activities and scheduling of implementation.

  2. Rollout of activities in alignment with Stakeholder Engagement and EuTravel Forum, towards EU-wide adoption and exploitation of results 

  

  

The EuTravel dissemination actions have been closely linked to knowledge
transfer actions with the view to promoting EU-wide adoption of results in the
industry, addressing and involving market representatives and business
stakeholders whenever possible. A number of dissemination activities have
taken place as early as the project start such as the set-up of the EuTravel
website and social media channels. The project has been promoted through press
releases, online articles white papers and the organisation and participation
in conferences and events.

  3. Liaison actions with other projects and initiatives 

  

  

The project has been promoted within the scientific community and liaison with
other projects has been established, but within a limiting scope. Fruitful
collaboration with other projects could be established if the services exposed
by one project could be discovered and consumed by another (like in the cases
of MASAI and IT2RAIL that were investigated). To achieve this, apart from
addressing problems like different projects’ timelines and technical
constraints due to different architectures, services developed within projects
should be able to be exposed to other parties besides consortium partners. In
EuTravel, dissemination activities have been implemented in line with Part C
of the deliverable (Data Management Plan) which describes the overall
management principles on data, including sensitive commercial and personal
data, reflecting the state of the Consortium agreements and NDAs on data
management. Being bound by agreements that protect commercially sensitive data
cannot allow the actual integration with other project services, that can lead
to interesting research results and more open inclusive solutions for the
industry.

  4. Communications and dissemination activities monitoring mechanisms 

  

  

Set dissemination targets have been monitored and evaluated regularly. The
level of attainment has been overall satisfactory. Dissemination activities
will continue for at least three from the end of the project, with a stronger
focus on commercialisation and with the key goal to attract more industry
stakeholders.

Last, significant achievements within the scope of the work described in this
deliverable include:

  * The organisation of a very successful midterm Conference in Barcelona in 2016, involving EuTravel Forum members, market representatives and business stakeholders. 

  

  * Wide dissemination through events, workshops and meetings - over twenty meetings and workshops were organised. 

  

  * The organisation of a focus group meeting in London in 2017, to capture the views and feedback of a representative user group with mobility problems, consolidated in the project’s research and policy recommendations. 

  

  * The publication of six scientific papers presented at related European Scientific Conferences.