There is no reversed payments notifications. Sometimes, failed transactions are not usually reversed and get lost along the way. There are few staff to attend to customers thereby creating so much unnecessary delays. The banking halls are usually populated, an evidence of few staff to many customers. More branches are needed There is need to step up electronic and mobile banking system The mobile app icons and letters are very tiny. Deductions are too numerous. There is need for improvements.
Rating: 2/5 (2023)