Original sentence: Madge was confused - grasping at technologies that it had no grip or understanding of.This agreement never extended beyond the Sefton Park R&D facility and few customers were even aware of it or ever saw benefits from it, neither did their own support engineers
Edited sentence: Sadly Madge was confused - grasping at technologies that it had no grip or understanding of.Sadly this agreement never extended beyond the Sefton Park R&D facility and few customers were even aware of it or ever saw benefits from it, neither did their own support engineers