Original sentence: Brittany Ferries had begun to issue refunds in the last week of April for customers that wished for a refund.Customers were entitled to a refund under EU regulation 1177/2010  however many travel companies have left people out of pocket, instead issuing vouchers which contravene this regulation
Edited sentence: Brittany Ferries had very reluctantly begun to issue refunds for customers that wished for a refund.Customers were entitled to a refund under EU regulation 1177/2010  however many travel companies, including Brittany Ferries, have left people out of pocket and instead issuing vouchers which contravene this regulation