Edited sentence: I contacted their online tech support and the only remedy offered was either a discount on another junk pen buy a new one or too bad enjoy the $100 of useless note books you purchased,,,,They offer no real customer service at all, and are very aware that they sell consumers a faulty product.They offer no phone support at all and only care about taking your money and running....Bottom line DO NOT WASTE YOUR MONEY.......Their pens are JUNK........This is a personal review based on my experience,,,,  My pen failed after using it only a few time through the course of the school year