Edited sentence: Do your research in full and do now feel bad about bringing a price list with you with prices obtained online.Going to the CASE and/or the small claims courts is both time consuming and can be expensive.Know what phone you want and how much you should expect to pay before you even enter the building.Often a seller with proclaim extra feature such as memory card slot and inflated internal memory to make a phone seem more attractive.Once a phone leaves te store it is impossible to get ones money back.One must also be very cautious when buying mobile phones.You are also not always guaranteed a fair result