Original sentence: Fornaro led an effort to change the company and improve working conditions as well as the guest experience, implementing multiple changes such as teaming up with the Disney Institute to create new service standards and changing policies internally to create a more welcoming environment
Edited sentence: AS he did at AirTran, Fornaro led an effort to change the company and established goals and accountability for strong customer service, operational reliability and profits.The plan included bringing in new leadership in key commercial, operational and IT functions and implementing multiple changes such as teaming up with the Disney Institute to create new service standards and changing policies internally to create a more welcoming environment.These changes led to improved working conditions, better training, focus on the customer as well as a better guest experience