Original sentence: In 1997, Forbes reported on a series of issues relating to Fry's customer service issues and somewhat unorthodox business practices
Edited sentence: For warranty service on computers, Fry's is known to take an exceptionally long time to finish repairs, in order to reduce their warranty exposure, as the customer either uses a loaned computer with no warranty, or is without their own device while the warranty clock is ticking.In 1997, Forbes reported on a series of issues relating to Fry's customer service issues and very unorthodox business practices.Many disgruntled customers do not even say the name "Fry's", simply referring to it as "the F-Store".Says Forbes' article, "The point is to wear customers down until they give up" and that "Ethics is not a word in Fry's vocabulary, nor will it ever be.Typical criticisms are that the line for returns and service are the longest in the industry, in order to wear down customer interest, and to challenge the customer's basis for the returns