Original sentence: The company claims to be working "urgently" to resolve all service matters and improve service to both institutions and individuals, and has posted information on its web site about these issues and actions TIAA-CREF is trying to take in order to deliver the service clients expect.Throughout this complex transition, some consumers have experienced hugely delayed transactions and other service shortfalls.To deliver these and other benefits, TIAA-CREF has decided to shift to a more modern and flexible plan-based retirement record-keeping system rather than continue to use a more rigid one that it considers outmoded
Edited sentence: The company is working urgently to resolve all service matters and improve service to both institutions and individuals, and has posted information on its web site about these issues and actions TIAA-CREF is taking to deliver the service clients expect.Throughout this complex transition, some individuals have experienced delayed transactions and other service shortfalls.To deliver these and other benefits, TIAA-CREF is shifting to a more modern and flexible plan-based retirement record-keeping system rather than continue to use a more rigid, outmoded one