Original sentence: A report by Business Insider in 2020 documented at least 11 complaints made to the FDA between 2013 and 2014 of “Young Living customers claiming serious adverse event reactions to the products.” The FDA concluded the cause of one case to be a possible product failure while the others determined to be the result of incorrect usage of allergic reaction
Edited sentence: " The other incidents were determined to be “not due to possible product failures, but the result of other issues, such as incorrect usage or an allergic reaction.According to Business Insider, from 2013 to 2014, at least 11 reports of “Young Living customers claiming serious adverse event reactions to the products” were received by the FDA.In one case, a woman claimed that her "esophagus exploded after using Young Living's AlkaLime drink”, ultimately requiring intensive care and surgery; the FDA concluded that the cause was a "possible product failure