Edited sentence: Jones Lang LaSalle commenced the outsourcing of its service desk work involving maintenance calls for shopping malls and buildings under management to an undisclosed Business Process Outsourcing (BPO) firm in India in late 2005.The estimated staffing requirement in India was for between 3,000-4,000 persons...The intention of the outsourcing program is to consolidate 20 local call centres located in Australia, New Zealand and Singapore to a single complex in Hyderabad with significantly lower salary costs.The potential for serious communications problems during a building emergency or forced evacuation has not been assessed