Original sentence: Affected customers were free to cancel their contracts, but had their problems confounded when inefficiencies in the refund provision system left some customers out of pocket with neither broadband, laptop nor their money back for several months.During Summer 2008, the transition of AOL Broadband's systems to CPW crippled their ordering system, leaving many customers waiting several months to have their lines provisioned for broadband.Some customers who paid for their goods before December 1, but received their refunds AFTER December 1 found that the refund that they received had been calculated with VAT at 15% not at the 17.5% that had been charged when the goods were ordered, and were still out of pocket, in some cases over 4 months after their initial order date