Original sentence: General Electric (GE), for example, uses Net Promoter Score to drive process excellence for its customers, and plans to use NPS as a metric to decide the compensation of its leaders.Net Promoter is a customer loyalty metric developed by (and a registered trademark of) Frederick F.Reichheld, Bain & Company, and Satmetrix
Edited sentence: General Electric, for example, uses Net Promoter Score to drive process excellence for its customers, and plans to use NPS as a metric to decide the compensation of its leaders.Net Promoter is a customer loyalty metric developed by (and a registered trademark of) Fred Reichheld, Bain & Company, and Satmetrix