Original sentence: AMD-based computers with OEM images designed for Intel platforms, as was the problem with HP desktops).In December of 2008, ASUS released a BIOS update that fixed the problem, without ever acknowledging the circumstances of the issue or the volume of complaints.It was discovered in May of 2008 that the ASUS A8N32-SLI Deluxe motherboard was incompatible with the Windows XP Service Pack 3 update.SP3 had caused boot problems for several hardware configurations (e.The Asus motherboard problem with SP3 was a separate issue, however, with no fix forthcoming from either Microsoft or Asus.There was considerable outcry by users on online support forums, which continued for over six months
Edited sentence: AMD-based computers with OEM images, primarily HP Desktops), but the manufacturers of the affected machines set to work on fixing the problem immediately with a simple software update, while ASUS, on the other hand, informed their users that it would provide no assistance of any kind to paying customers, leaving them stranded.Although the blogosphere provided work-arounds that were effective for many users, these events presented a corporate policy towards users, unambiguously indicating that ASUS products are not guaranteed to work for the entire lifespan of a given Windows Operating System.Finally, in December of 2008, ASUS quietly released a BIOS update that purportedly fixed the problem.Following discovery, in May of 2008, that the ASUS A8N32-SLI Deluxe motherboard was incompatible with Windows XP (the Service Pack 3 update) ---- an operating system in wide use at the time ---- ASUS informed paying customers that it would refuse to provide any support to the thousands of users who had purchased this popular motherboard.In doing so, ASUS neither admitted fault nor provided any explanation.Many users were unable to make the work-around tactics work for them.The release was not publicised and registered users were not notified, delaying even further users' ability to discover and implement a repair.There was considerable outcry by users abandoned by ASUS as a result of this corporate policy, which continued for over six months.This corporate treatment of an entire class of registered buyers of ASUS products, left these buyers in the position of having motherboards that could never be updated beyond SP2.This situation was unique in the industry: The release of SP3 had actually caused completely unrelated boot-crash problems for other hardware (e