Edited sentence: Merseyrail are also known to fiddle with their customer charter figures to make it look like they are performing better than they are so they do not have to pay out compensation.Merseyrail are well known for providing an unreliable service, during peak times they continually put on a 3 car services going into the city centre and put 6 car empty trains going away from the city centre during peak hours, to the annoyance of commuters.They also claim they they are the most reliable train service in the UK, but as soon as it becomes frosty overnight no trains can run and the service comes to a standstill.They also have a twitter team who are useless.|url=  They also have a awful customer service team who do not respond to complaints or queries or provide any service updates, They also do not have ticket machines at their stations to collect pre booked tickets, meaning customers have to pay twice to collect their tickets in the city centre