Edited sentence: Around the world, there are a number of professional organizations forming to develop and promote call centre best practice management and operation, to overcome the negative aspects of a call centre.Dell,HP,IBM,Verizon, Accenture, eTELECARE, Convergys, Sykes, HSBC, FEDEX are just a fraction of the multinational corporations who have decided to invest in the Philippines.However, on pure cost terms, India and the Philippines have a considerable lead over the rest of the locations.The Philippines is said to be the best outsourcing site outside North America since the accent of Filipinos is nearer to that of American consumers than other ethnicities