Edited sentence: Although, the often arrogant, call centre staff will tell you they don't know what you are talking about, it is a problem that Sky is well aware of.At the prescribed time the booked channel will show for seconds, before changing to a games channel.Imagine returning home,expecting to watch a sports event or movie only to find you have recorded 3 hours of a games channel graphic.One particular problem that pisses many subscribers, including this one, off is after booking a show through the decoder.The interactive feature has problems though.This pisses many people off.Why they would rather piss their subscribers off than fix the problem is beyond my understanding