Original sentence: FleetBoston faced a class-action suit over a "bait-and-switch" scam where it promised a no-annual fee credit card, only to impose a fee months later.When Bank of America acquired Fleet in 2004, its overall Customer Satisfaction Index (as measured by the University of Michigan), was dragged down from 74 to 72
Edited sentence: FleetBoston was notorious for poor customer service, high fees, and egregious accounting errors.It faced a class-action suit over a "bait-and-switch" scam where it promised a no-annual fee credit card, only to impose a fee months later.When Bank of America acquired Fleet in 2004, its overall Customer Satisfaction Index (as measured by the University of Michigan), was dragged down fron 74 to 72