Inherited estate In the UK, the assets of the long-term with-profit funds less the realistic reserves for non-profit policies, less asset shares aggregated across the with-profit policies and any additional amounts expected at the valuation date to be paid to inforce policyholders in the future in respect of smoothing costs and guarantees.
Market Consistent Embedded Value Aviva’s Market Consistent Embedded Value (MCEV) methodology which is in accordance with the MCEV Principles published by the CFO Forum in June 2008 as amended in October 2009.
Present value of new business (PVNBP) Present value of new regular premiums plus 100% of single premiums, calculated using assumptions consistent with those used to determine the value of new business under Market Consistent Embedded Value (MCEV) principles published by the CFO Forum of major European listed and non-listed insurance companies.
Market Consistent Embedded Value (MCEV) terms Asymmetric risk Risks that will cause shareholder profits to vary where the variation above and below the average are not equal in distribution.
CFO Forum The CFO Forum (www.cfoforum.nl) is a highlevel group formed by the chief financial officers of major European listed and non-listed insurance companies. Its aim is to discuss issues relating to proposed new accounting regulations for their businesses and how they can create greater transparency for investors.
Covered business The contracts to which the MCEV methodology has been applied.
Frictional costs The additional taxation and investment costs incurred by shareholders through investing the Required Capital in the Company rather than directly.
Funds under management Represents all assets actively managed or administered by or on behalf of the Group including those funds managed by third parties.
Group MCEV A measure of the total consolidated value of the Group with covered life business included on an MCEV basis and non-covered business (including pension schemes and goodwill) included on an IFRS basis. Gross risk-free yields Gross of tax yields on risk-free fixed interest investments, generally swap rates under MCEV.
Inherited estate The assets of the long-term with-profit funds less the realistic reserves for non-profit policies, less asset shares aggregated across the with-profit policies and any additional amounts expected at the valuation date to be paid to in-force policyholders in the future in respect of smoothing costs and guarantees.
Life MCEV earnings Total earnings on the MCEV basis relating to the lines of business included in the embedded value calculations. From continuing operations.
Net worth The market value of the shareholders’ funds and the shareholders’ interest in the surplus held in the non-profit component of the long-term business funds, determined on a statutory solvency basis and adjusted to add back any non-admissible assets, and consists of the required capital and free surplus.
Service companies Companies providing administration or fund management services to the covered business.
Shareholder profile The categories of shareholders and the range and size of shareholding as at 31 December 2010 are set out below: Analysis of shareholders Number of shareholders % Number of shares %
Annual General Meeting The 2011 Aviva Annual General Meeting will be held at The Barbican Centre, Silk Street, London EC2Y 8DS, on Wednesday, 4 May 2011 at 11.00am. Details of all the resolutions to be considered at the meeting are given in the Notice of AGM, which is available on the Company’s website at www.aviva.com/agm. The voting results for the 2011 AGM, including proxy votes and votes withheld, will be accessible on the website at www.aviva.com/agm shortly after the meeting.
Scrip dividend price announcement date Last date for receipt of Scrip elections 15 April 2011 Dividend payment date* 17 May 2011 * Please note that the ADR local payment date will be approximately five business days after the proposed dividend date for ordinary shares.
How to ask a question If you are unable to attend the meeting but would like to ask the Board of directors a question regarding the business of the meeting, please do so via our website at www.aviva.com/agm or send an email to agm.faq@aviva.com. Answers to the most frequently asked questions will be published on our website shortly after the meeting.
Online Shareholder Services Centre – www.aviva.com/shareholderservices The online shareholder services centre has been designed to meet the specific needs of holders of Aviva ordinary shares, preference shares and ADRs, and includes features to allow you to manage your holding in Aviva easily and efficiently. Within the online centre you will be able to find current and historic ordinary share and ADR prices, share dealing information, news, updates and, when available, presentations from Aviva’s senior management. You will also be able to download an electronic copy of recent Company reports. There is also a range of frequently asked questions on holding ordinary shares, preference shares and ADRs in Aviva, which include practical and helpful information, including useful contact details.
Contact details Ordinary and preference shares Aviva’s registrar is Equiniti. Any queries regarding Aviva shares can be directed to Equiniti by post, telephone or email. Please quote Aviva plc, together with the name and address in which the shares are held and the shareholder reference number, which you will find on your latest dividend stationery.
Computershare Investor Services PLC will be replacing Equiniti as the Company’s registrar later this year. Further details, including full contact details, will be made available on www.aviva.com/shareholderservices nearer the time and incorporated into all future shareholders’ communications following the transition.
Email: citibank@shareholders-online.com Telephone: (00 1) 877 248 4237 (free phone for callers within the US) (00 1) 781 575 4555 (for callers outside the US non-free phone) Fax enquiries: (00 1) 201 324 3284
Aviva share price You can access the current share price of Aviva ordinary shares and ADRs at www.aviva.com/shareprice. If you would like to find out the price of Aviva preference shares, please visit the London Stock Exchange website at www.londonstockexchange.com.