Jean-Charles Samuelian In health insurance, the priority is to create a business model that makes it possible to invest heavily in prevention, where our interests are very closely aligned with those of our users. With advances in genetics and machine learning for data analysis, risk will be individualised. On the other hand, prices will never be individualised. So, then, how can we create solidarity mechanisms? That’s the most exciting issue – how can we individualise interfaces and prevention between a 32-yearold pregnant woman, a 45-year-old diabetic and a 25-year-old while at the same time pooling the risk to safeguard fair access to social protection?
Picking out the best options from all those available in the high-end life insurance marketplace, or building them together with insurers, is the key to portfolio management.
(1) Euro Medium Term Notes: debt instruments issued by corporate issuers with medium-term maturities.
Corinne Bourrut Lacouture Customer executive “CNP Assurances handles on average more than 150,000 policyholder deaths p.a. We conduct a preliminary search for beneficiaries internally. With recent policies, the beneficiary clauses are up to date, and so we can find the relevant individuals rapidly. With older policies, if we are unable to identify the beneficiaries, we activate the search system. Around 700 files per week are given out to the two companies of licensed investigators we work with. Our approach has become far more sophisticated, and the training of an expert team has made CNP Assurances highly proactive. Our job is very exciting from a human perspective, since we generally deliver good news. From a technical standpoint, too, finding the solution to a complex problem can be highly satisfying. We need to provide expert guidance to beneficiaries to help them with the formalities required by the tax authorities and also show compassion when we announce the policyholder’s decisions.”
Icade, an integrated property company, sets great store by its employees’ quality of life in the workplace and by the wellbeing of its tenants. It is the first business in Europe to have given its employees access to a teleconsulting booth as part of a pilot trial.
A EUROPEAN STORY CNP Assurances aims to provide insurance for everyone’s future across Europe, a truly vast mission. In mortgage creditor insurance, for example, over 90% of buyers are covered in France, 50% in Italy, but barely over 30% in Germany. CNP Assurances is determined to provide this protection and is adapting to the European regulations as they shift towards greater transparency and more competition and to the digitisation of the market, with more and more personalisation evident.
The Nao project met all our criteria, and so the Foundation funded two robots, training for the teachers and maintenance costs. What a wonderful experiment! The robots help children to learn about both maths and emotions, both words and movements. They are always available and always patient. The robots act on behalf of the children, they represent them. The older children programme the robots and the younger ones dance with them. Teachers are working with a young engineer to develop more functions, and the project is being appraised by the school and the government’s Education department. For us, the project has already been a success because the children are happy, and the teachers too. If the outcome is positive, the CNP Assurances Corporate Foundation will pursue the initiative by applying it elsewhere, or carry out experiments with the charity and other manufacturers regarding a simpler robot for younger children.”
Robust results in 2016 amid the ongoing transformation CNP Assurances’ total revenue and results(1) continued to make steady progress in 2016 in a low interest-rate environment. The Group continued its transformation in 2016, in line with the strategy announced in 2013.