分类：教育/科学-外语学习-英语考试
问题：麻烦英语达人给翻译一下当今社会各企业面对日益激烈的市场竞争环境， 
当今社会各企业面对日益激烈的市场竞争环境，而向客户提供优质、便捷、人性化的服务已经成为各企业拓展客户群，确立优势地位的竞争焦点。作为企业提供优质客户服务的主要窗口和平台，呼叫中心正在扮演着愈来愈重要的作用。尽管各行业呼叫中心的发展势头非常强劲，但是大多数呼叫中心对其客户服务或营销都缺乏整体规划，尤其在运营管理方面，各行业呼叫中心都缺少一套完整的、规范化的、有针对性的运营管理方法或体系指导日常运营，并强调运营绩效的持续改善与提升。呼叫中心已经成为当今界一个重要的且发展迅速的组成部分，它引发了一系列的管理挑战，从关于如何建立客户关系的战略决策、商业计划当今社会各企业面对日益激烈的市场竞争环境，而向客户提供优质、便捷、人性化的服务已经成为各企业拓展客户群，确立优势地位的竞争焦点。作为企业提供优质客户服务的主要窗口和平台，呼叫中心正在扮演着愈来愈重要的作用。尽管各行业呼叫中心的发展势头非常强劲，但是大多数呼叫中心对其客户服务或营销都缺乏整体规划，尤其在运营管理方面，各行业呼叫中心都缺少一套完整的、规范化的、有针对性的运营管理方法或体系指导日常运营，并强调运营绩效的持续改善与提升。呼叫中心已经成为当今界一个重要的且发展迅速的组成部分，它引发了一系列的管理挑战，从关于如何建立客户关系的战略决策、商业计划，到员工业务水平和技术需要尽快加以解决。关键词：呼叫中心、发展趋势、 运营管理 
回答：Today,entrises of the society are facing intense market competition,however,to provide customers with high quality, convenient, personalized service has become the competitive focus for every enterprise to expand customer base and establish superior status.As the main window and platform of enterprises' providing high-quality customer-service,call centers are playing an increasingly important role.Though the call centers of each industry are strongly developing,most call centers are lack in overall planning for customer-service or marketing.Especially in operation management aspect,call centers in all industries have lacked a complete, standardized, targeted operation management method or system which can guide the daily operations with emphasing cotinuing improvement and upgrade of operational performance.Call center has become an important and rapidly-growing part in today's business.It triggered a series of management challenges ,from the strategic decision/commercial program on how to build relationship wiith customers,to staff's operational level and skillsneed to be addressed as soon as possible.Key   center、trends、operation management