NEED HELP? Designing and Implementing the RITMARE Help Desk to Support Research Data Management Zilioli M.1, Lanucara S1., Oggioni A.1 and Carrara P.1 1National Research Council of Italy, Institute for Electromagnetic Sensing of Environment ISSUES • RITMARE SDI sustainability depends on its data population • RITMARE Data flows differ according to the research groups’ data management practices • Research groups have different data management practices according to disciplinary domains and to data management competences of their members (about informatics, data policy, data sharing) • Different research groups need differential support in order to distribute geospatial data through RITMARE SDI Nodes FRAMEWORK • RITMARE Project involves a Community of research groups working on different marine issues and belonging to different thematic areas • RITMARE Spatial Data Infrastructure (SDI) is built to assure interoperability among geospatial data produced by the different research groups • RITMARE Data flow from the OGC services made available by the distributed nodes of RITMARE SDI, which are either built on purpose during RITMARE or in other projects (External Nodes) • Interoperability is obtained by exploiting OGC standards; data are made accessible through the RITMARE Data Portal, an OGC compliant web client DESIGNING THE RITMARE HELP DESK • Survey the RITMARE Community to identify the different data management practices • Identify different levels of data management competences inside the RITMARE Community thanks to contacts between research groups and RITMARE Data Team • Identify the Helpdesk activities to support research groups according to their data management competences • Identify facility tools and service types to enable research groups to acquire new data management competences in order to distribute geospatial data through RITMARE SDI Nodes IMPLEMENTING THE RITMARE HELP DESK • Identify a webplatform to provide facilities to RITMARE Community • Estabilish the RITMARE Data Team to create contents and provide assistance through a single contact point RESULTS • 20% of new RITMARE SDI Nodes • 32% of new Data Resources distributed through RITMARE Data Portal • 15% of target research groups attended every webinar session CHALLENGES • To define a workflow to engage scientists in data sharing • To manage different use-cases • To manage different raw data formats RITMARE Data Node RITMARE Data Portal RITMARE SDI Node External Data Node RITMARE Research Groups Data Management Practices Data Management Enablement RITMARE SDI Nodes GLOSSARY •45 items •Contents related to collection, format, organization, storage, web distribution, access of geospatial data and their metadata FAQ • 24 items • Contents: RITMARE Data Portal, RITMARE Data Nodes, RITMARE Data Policy TECHNOLOGICAL services EDUCATIONAL facilities Supporting Learning Training LEVEL 0 Not GIS enabled Geospatial data collection and storage via spreadsheets or texts without georeference LEVEL 1 GIS enabled Data storage without distribution LEVEL 2 GIS enabled WebGIS distribution LEVEL 3 GIS enabled Geoservice distribution via interoperable OGC standard services, metadata aware DATA MANAGEMENT COMPETENCE LEVELS GLOSSARY GLOSSARY Data Transfer to RITMARE Data Nodes INSTRUCTIONS/ VIDEO TUTORIAL Installing and assisting new RITMARE Data Nodes Data Connection to RITMARE Data Nodes WEBINAR HELP DESK SUPPORT ACTIVITIES WEBINAR WEBINAR • 2 items • Contents: (I) RITMARE SDI: what is it? Policy and Technological Components; (II) How to create own RITMARE Data Node: GET-IT software suite INSTRUCTIONS / VIDEO TUTORIAL • Contents: How to create own RITMARE Data Node: GET-IT software suite REFERENCES • GET-IT software suite • RITMARE Data Portal (v0.0) ACKNOWLEDGEMENTS The activities described in this poster have been funded by the Italian Flagship Project RITMARE http://www.ritmare.it/ This work is licensed under a Creative Commons attribution 4.0 http://creativecommons.org/licenses/by/4