prompt: One day my debit card suddenly stopped working.The fraud prevention said it was the bank_comma_ and the bank said it was fraud prevention. After trying to use it again_comma_ I went back to the band and was informed they would need to send me a new card.
utterance: That sounds truly bizarre! I guess I am still angry because the other day they froze my card_comma_ and due to a teller's mistake actually had to take my current card and mail me a new one!