prompt: I've had a savings account with the same bank for over 10 years. I didn't use it for a long time_comma_ but decided to use it again. I got a heck of a shock when I saw they'd been deducting $15/month due to inactivity. They didn't even tell me!
utterance: Did you try talking to them about it? I can only assume it wouldn't go well but you never know.