exo-is/governance-reporting-on-listed-companies huggingface dataset:
Keyword: corruption
Security Privacy Ethics Corporate governanceAnti-corruption program and Principles for ethical artificial
policy intelligence
We are committed to winning business only on the We believe artificial intelligence (AI) must be developed
merits and integrity of our products, services and people. and applied ethically and responsibly. In FY23, we
Corruption damages our company and the communities established the Dell Technologies Principles for Ethical
where we do business. Dell takes a zero-tolerance stance Artificial Intelligence, a set of guiding principles to
on bribery both within Dell and for our go-to-market follow as we develop and use AI applications. We also
partners who represent the Dell name. This zero-tolerance established the AI Review Board, which reviews all internal
policy is outlined i
Keyword: corruption
n our internal Global Anti-Corruption use cases for AI and ensures adherence to laws and to our
Policy. Our team members and go-to-market partners principles for AI.
receive frequent communications and trainings on our
In FY24, we named our first-ever Chief AI officer and
anti-corruption policy.
created the AI Center of Innovation and Excellence whose
responsibility is to enable Dell to reach its full AI potential
Trade compliance program and through people, process and tools. This includes helping
set governance, policies and managing risks in addition
policy
to working with our learning and development teams to
establish a pan-Dell AI curriculum that ensures our team
Consistent with adhering to the highest ethical standards,
members have the required AI skillsets.
we continu
Keyword: corruption
business with customers, vendors and other partners who expanded upon our Corruption and Risk Detection System
share our commitment to equality, trust and driving human (CARDS) and filed a U.S. patent application. CARDS is a
progress. machine learning-enabled software application designed
to proactively detect potential risks in the quoting pre-sales
We leverage tools such as customer and vendor screening
workstream.
and other procedures to ensure that we do not sell to or
purchase from unauthorized entities. As global restrictions
continue to increase in complexity, we continue to
proactively strengthen our program through enhanced
cross-functional collaboration, improved tools and
awareness initiatives across the business.
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Keyword: corruption
Anti-corruption Ethics GRI Anti-corruption 205-1, 205-2
Human rights - Salient risks
By the numbers - Supply chain audit results
Anti-corruption training By the numbers - Trust WEF SCM Ethical behavior: Anti-corruption
Benefit plan obligations Form 10-K for FY24 - Retirement plan benefits, pg 139 GRI Economic performance 201-3
Communication of critical concerns Ethics - Speak Up GRI General disclosures 2-16, 2-26
*All GRI general disclosures are aligned with the 2021 standards. Topic standards reflect the most recently available version.
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INTRODUCTION CLIMATE ACTION CIRCULAR ECONOMY DIGITAL INCLUSION INCLUSIVE WORKFORCE HUMAN RIGHTS TRUST BY THE NUMBERS APPENDIX Dell Tec
Keyword: corruption
change, human rights and corruption. under certain conditions like sun exposure and
Human trafficking: A crime that involves exploiting a
ocean turbulence.
Energy intensity: Measured by the quantity of energy person for labor, services or commercial sex.
Greenhouse gas (GHG): A gas that contributes to climate
required per unit output or activity.
change by absorbing radiation, e.g., carbon dioxide, Minority-serving institutions (MSIs): U.S. higher education
Inclusion: An environment where all team members are
methane and others institutions that serve minority populations. They include
Equity: Equity recognizes that each person has different respected, feel like they’re part of the group and have equal
historically Black colleges and universities, Hispanic-
circumstances and
Keyword: tax
emissions reduction initiatives and assess the best way in the annual CITI ranking; maintain high performance suppliers can effectively leverage external policies 4. Carbon Tax Incentive: Government tax credits
to approach our program. We narrowed ESEP’s scope to standards in their supply chain environmental to reduce their carbon footprint. or special depreciation for purchase of assets
management13; and show that all key suppliers track their that improve manufacturing efficiency or reduce
focus on a subset of suppliers to prioritize the highest
impact potential. Through our engagement, we gathered a environmental performance through data systems. Supplier emissions energy challenges carbon emissions.
better understanding of the following:
The IPE also recognized Dell as one of the top three The largest source of emissions often comes 5. Foreign Ownership: Foreign investment and
scoring Climate Action Transparency Index (CATI). This fro
Keyword: tax
be biodegradable. to renewable energy, policy changes, carbon tax, etc. Risks
Digital divide: The gulf between those who have
may also be financial or systemic.
ready access to computers and the internet and those who
Capability building: The process of developing and
do not.
strengthening the skills, instincts, abilities, processes and Closed-loop: System where materials are reclaimed,
resources that organizations and communities need to returned to and reused for the production of the same
Digital inclusion: The activities necessary to address the
survive, adapt and thrive in a fast-changing world. type of product in which the material was first used.
digital divide and ensure all individuals and communities,
For example, material collected from any information
especially the most underrepresented, hav
Keyword: governance
Governance
Report
Dell Technologies FY24 ESG ReportAt Dell Technologies,
our purpose is to create
technologies that drive
human progress.
Our commitment to advance sustainability, cultivate
inclusion, transform lives and uphold trust is core to who we
are and how we deliver technology that propels business
and society forward.
Our environmental, social and governance (ESG) strategy
and this report are how we turn this commitment into action,
holding ourselves accountable to drive greater impact for
business, people and the planet.Table of contents
ENVIRONMENTAL SOCIAL GOVERNANCE
INTRODUCTION CLIMATE ACTION 15 DIGITAL INCLUSION 39 TRUST 67 BY THE NUMBERS 80
A message from our 4 Strategy 16 Community engagement 41 Security 68 Performance metrics 81
Cha
Keyword: governance
Innovation 23 Future-ready skills 46 Corporate governance 75
Our business 6 APPENDIX 99
Supply chain environmental 24 Board and ESG governance 75
Awards and recognition 7 About this report 100
management
Risk assessment 77
Goals dashboard 8 INCLUSIVE WORKFORCE 47 ESG goals and key drivers 102
Public policy 79 methodology
ESG materiality 11 Workplace 48
CIRCULAR ECONOMY 28 Reporting frameworks index 106
Stakeholder engagement 13 Workforce 51
Product lifecycle 30 Glossary 111
Reporting frameworks 14 Accountability 53
Circular design 31 Endnotes 115
Marketplace 54
Product materials 33
Sustainable packaging 35
HUMAN RIGHTS 55
Recovery and recycling 37
Salient risks 56
Supply chain responsibility 58
Continuous improvement model 59
Responsible labor practices 62
Health, safety and worker rights 63
Resp
Keyword: governance
Environmental, Social and Governance (ESG) throughout
support our customers, partners and communities.
• 949,000 hours of volunteer work logged by our
our value chain and technology stack. We engage our
team members, spanning community projects such
supply chain to drive emissions reductions, use innovative The next phase of how we use technology to create
as park cleanups to skill-based work through the Pro
materials and takeback programs to advance the circular meaningful impact, build trust and create a more
Bono program.
economy and collaborate with nonprofits with the aim to sustainable and inclusive world for everyone is a
bring everyone access to the benefits of technology. phase unlike any before, and one we’re excited to
• Over 396 million people benefiting from our
Keyword: governance
Material topic Governance Goal Our status SDGs
Upholding trust
Our ESG plan lays out ambitious goals for the decade* and
beyond. We believe how we track our progress is critical. Trust By 2030, our customers and partners will rate Dell Technologies as their most trusted We announced this goal in FY23 and worked in FY24 to identify
We organize our goals across four pillars: Advancing technology partner best practices for measuring trust among customers and partners.
We aim to make progress against our key drivers for Trust and will 9
Sustainability, Cultivating Inclusion, Transforming Lives
continue to evolve how to best measure and communicate progress
and Upholding Trust. Our pillars help us organize our ESG
against this goal.
work and track progress against our g
Keyword: governance
Governance: Maintaining the standards, structures products that are safe throughout the life cycle and
the necessary skills in science and technology in order
and processes to ensure the effective governance of continuously considering new opportunities to enhance
to adapt to and thrive in an increasingly digital world.
Dell Technologies, including the matters that impact all and increase product quality to meet the needs of an
strategy, goals and programs. Read about governance in informed public. This includes protection of any intellectual
Read about community investment in the report:
the report: Corporate Governance property. Read about product quality and safety in the
Digital Inclusion
report: Trust, Circular Economy, Innovation, Product
Human
Keyword: governance
Governance
Business Performance
Innovation
Labor Engagement &
Development
Occupational Health & Safety
Product Quality & Safety
Product Stewardship
Supply Chain Resilience
Environmental & Social
Regulatory Compliance
Substances of Concern
Water & Effluents
Degree of Opportunity or Impact
hgiH
etaredoM
Substances of concern: Reducing and eliminating the Double materiality
potential health and environmental impacts of substances
assessment
used in products across their life cycles. Read about
substances of concern in the report: Health, Safety and
In FY24, we began work on our first double
Worker Rights, Zero Waste
materiality assessment. We target to
Supply chain resilience: Reducing Dell’s risk exposure complete and publish our assessment in
to poten
Keyword: governance
Read more in the Corporate Governance section Supply chain
of this report.
We communicate our ESG performance and We engage with suppliers through our Social and
priorities through various communications, Environmental Responsibility (SER) assurance
Nongovernmental organizations
including our annual ESG Report and responses program. Our SER audit takes a four-element
(NGOs), community partners and multi-
to customer inquiries. We partner with customers approach, including a critical feedback loop that
to support our signature programs that advance stakeholder initiatives helps us assess risk, audit progress, develop
Dell’s Transforming Lives goals. Read more in the We work with NGOs and community partners action plans and build the capabilities of our
Digital Inclusion section
Keyword: governance
and robust governance and oversight are already performing well. diversity and inclusion for their team.
groups. Additionally, we distribute automated surveys
for our Culture, Diversity and Inclusion
Each year, we ask our team members to complete our throughout the lifecycle of a team member’s tenure at Dell, Our CD&I investments extend beyond our workforce and
(CD&I) work, we are committed to holding annual employee engagement survey, Tell Dell, which including during the candidate experience, onboarding, include community involvement, partnerships, councils,
ourselves accountable for upholding Dell’s helps us assess the application of our Culture Code and entry into leadership roles and voluntary exit from Dell. coalition sponsorships, memberships and public
Keyword: governance
Score (LeaderNPS). The LeaderNPS indicates how likely governance
a team would recommend their leader. We recognize
At Dell Technologies we believe people should be equitably
leaders with high Tell Dell scores, and HR consultants work Dell has dedicated resources and teams in place to drive
compensated for the value they deliver to our customers
to build action plans with any leader who does not meet its CD&I initiatives. Valuing diversity and inclusion is a
and stakeholders, no matter their gender, ethnicity or
internal threshold scores. For all leaders, we encourage critical element of our culture. Dell has been advocating
other factor. We routinely review salaries — and make
transparency. We ask all leaders to review their Tell Dell for and championing inclusion for many years, hiring our
adjustments
Keyword: governance
We believe everyone deserves to be treated equally, with Effective human rights governance requires an
dignity and respect, and we are committed to responsible, integrated approach. We prioritize executive leadership
ethical, inclusive and sustainable business practices. and maintain dedicated subject matter engagement
The Dell Human Rights Policy reflects our global on the most salient risk areas across our value chain.
commitment to respect the rights of all our stakeholders, In FY24, we established our Human Rights Advisory
including Dell team members, suppliers, contractors and Committee, a cross-functional coalition of executives
subcontractors at any tier, partners, resellers and others who lead organizations responsible for human rights
impacted by our value chain. due diligence and governance of salient risks and impact
Keyword: governance
also formalized and embedded other policies, human governance across Dell’s own operations and value chain.
IN THIS SECTION rights due diligence and governance protocols throughout
Learn more about the engagement and roles of our Board
our business. These are addressed in the Dell Human
of Directors, ESG Steering Committee and ESG Interlock
Salient risks 56 Rights Policy.
Team in the Corporate Governance section of this report.
The Ethics section of this report provides information on
Supply chain responsibility 58
our Code of Conduct training.
Continuous improvement model 59
Responsible labor practices 62
Health, safety and worker rights 63
Responsible minerals sourcing 65
Supplier diversity 66
INTRODUCTION CLIMATE ACTION CIRCULAR ECONOMY DIGITAL INCLUSION INCLUSIVE WORKFORCE HUMAN RIGHTS TRUST BY T
Keyword: governance
governance practices and strategic priorities.
Products RBA Code of Conduct Supply Chain Responsibility section of this report
Dell Product Regulatory Compliance Policy Dell Product Safety Information
Our first corporate-level third-party HRIA, completed in
Dell Supplier Principles
FY19, confirmed our awareness of salient human rights
risks and impact areas and that we have the essential
Working Hours/Wages Own Operations, Dell Human Rights Policy Supply Chain Responsibility section of this report
structures in place to monitor and address our most Supply Chain RBA Code of Conduct Dell Supplier Principles
significant risk areas. Insights from our most recent third- Inclusive Workforce section of this report
party HRIA, completed in FY24, deepened, in
Keyword: governance
mitigation strategies and governance practices.
Community Dell Code of Conduct for Partners
We remain dedicated to continually increasing our
Environmental Responsibility Community Dell Human Rights Policy Climate Action section of this report
understanding and effective mitigation of actual, potential
Dell Global Environmental Policy Circular Economy section of this report
and emerging risks and identifying opportunities to
accelerate positive impacts. The ongoing effectiveness
Bribery and Corruption Supply Chain, Dell Human Rights Policy Dell Supplier Principles
and evolution of our human rights strategy is built on Community Dell Code of Conduct
identifying opportunities to realize positive impacts and Dell Code of Conduct for Partners
address risks. RBA Code of Conduct
Th
Keyword: governance
supply chain standards, governance practices and
Expectations to comply with laws and ethical business progress are addressed in the Supply Chain Responsibility
practices, including acting with integrity and respecting section of this report.
the fundamental human rights of others, are embedded
in the Dell Technologies culture and policies and clearly
Resellers and other third parties
set out in the Dell Technologies Code of Conduct. Dell
team members are required to complete annual Code
We expect our resellers and other third parties to maintain
of Conduct training and adhere to our code and policies,
a culture that embraces diversity, equity and inclusion and
including the Dell Human Rights Policy and standards that
respects cultural differences, while operating at the hi
Keyword: governance
governance mechanisms to prevent future instances if
making it accessible to companies of any size or level of
critical labor audit findings occur.
sustainability management experience.
• Ensuring both suppliers in scope and employees in
In total, 1,680 unique participants representing 400 unique
supplier-facing roles within our procurement and
factories attended our capability-building programs,
operations organizations complete Dell’s required
completing approximately 107,922 hours of training on
annual human rights training.
SER topics.
Learn more about Dell’s approach to future-ready
skills development.
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INTRODUCTION CLIMATE ACTION CIR
Keyword: governance
Corporate governance 75 materials (SBOM), providing transparency on third-party for customers to exercise choice and control over their
and open-source components personal data
Board and ESG governance 75
We are working to determine the full scope of actively sold In FY24, Dell made customer choice and control over
Risk assessment 77 Dell-designed and branded products and offerings and personal data easier and faster through the expansion of
to establish our metric pipeline. At the close of FY24, we our enhanced Privacy Center, which is now available in 74
Public policy 79 had generated SBOMs for 70 Dell-designed and branded locations globally.
products and are on track to meet this key driver by 2025.
INTRODUCTION CLIMATE ACTION CIRCULAR ECONOMY DIGITAL INCLU
Keyword: governance
Security Privacy Ethics Corporate governancePrivacy Privacy policy and governance
KEY DRIVER
Our internal Global Data Privacy Policy governs how we
Each year through 2030, we will
collect, store and use personal data for legitimate business
make it easier and faster for purposes. This policy establishes and communicates
principles for the effective and efficient management of
We aim to embed privacy into every customers to exercise choice and
personal information necessary to meet our commitments
Dell operation, product and service control over their personal data. to our customers, as well as our legal, regulatory and
in order to earn customer trust. We contractual requirements. Our internal Global Data Privacy
FY24: To meet this goal, we are taking thoughtful
Policy is supplemental to (not in place of) all applicable
Keyword: governance
on transparency and accountability we process personal data through our Privacy Centers. In FY24, we evolved the governance under our Global Data
Dell has rolled out these enhanced Dell Privacy Center Privacy Policy. Our governance includes:
in our data practice. Through robust experience to 74 locations globally.
governance frameworks, we regularly • Privacy by Design Standard: This standard which
defines minimum privacy requirements for the
assess how we are making progress
design, implementation and maintenance of any Dell
Enhanced privacy centers
toward our privacy goals, and we take
information system, product, offer or service that
steps to ensure our business partners involves the processing of personal data. Alongside this
Dell ensures customers have access to information about
launch, we launched tools and processes for our team
share our commitment to
Keyword: governance
Framework and maintains governance practices, including
the management of personal data. The enhanced Privacy
the application of processes and controls for
Center provides education and awareness of Dell privacy
the protection of personal data, to help ensure and
practices and facilitates instant automated intake of Data
measure the effectiveness of the privacy program and
Subject Rights requests and consumer privacy questions
report out as appropriate to company leadership and the
or complaints.
Board of Directors.
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INTRODUCTION CLIMATE ACTION CIRCULAR ECONOMY DIGITAL INCLUSION INCLUSIVE WORKFORCE HUMAN RIGHTS TRUST BY THE NUMBERS APPENDIX Dell Technologies FY24
Keyword: governance
Security Privacy Ethics Corporate governanceEthics Codes of conduct Our expectations for third parties are clearly set in our Ethics governance
Code of Conduct for Partners and Supplier Principles.
Our Code of Conduct helps team members translate Dell’s For our go-to-market partners, we take an extra step to During FY24, we named a new Chief Ethics and
values into actions and provides guidance on how we carry ensure Dell products and services are purchased with Compliance Officer (CECO) to oversee Dell’s Global Ethics
out our daily activities across the company in accordance integrity and transparency. We also work with industry and Compliance Office. The CECO plays a broader risk
with our culture and in compliance with the letter and spirit experts to provide our partners with digital tools to assess and governance role as co-chair of the Global Risk and
Ethics is foundational to
Keyword: governance
set governance, policies and managing risks in addition
policy
to working with our learning and development teams to
establish a pan-Dell AI curriculum that ensures our team
Consistent with adhering to the highest ethical standards,
members have the required AI skillsets.
we continue to invest in our Trade Compliance Program,
driving compliance with global sanctions, export controls We are leveraging AI and applying these principles
and import requirements. We are committed to doing internally to improve our own processes. In FY24, we
business with customers, vendors and other partners who expanded upon our Corruption and Risk Detection System
share our commitment to equality, trust and driving human (CARDS) and filed a U.S. patent application. CARDS is
Keyword: governance
governance and upholding human rights. in an interview on security and AI in the
Leader training used again in other locations.
public sector.
Our Code of Conduct training includes interactive and
engaging scenarios to maximize learning experience and We believe people managers have a special responsibility • Developed a thought leadership blog on
retention. We refresh this content annually to address new to lead with integrity. Therefore, all people managers security and AI in the public sector for the
applicable laws and corresponding policies. received foundational leader training in FY24, aimed at National Academy for Public Administration.
helping managers better understand their role related
to ethical tone, speaking up and accountability. Peop
Keyword: governance
Security Privacy Ethics Corporate governanceCorporate Board governance ESG governance • Reducing duplication of efforts and creating a
consistent approach across different departments
Dell Technologies believes that effectively assessing and Our governance framework incorporates ESG targets and and business units, leading to increased efficiency and
governance managing risk is central to the design and execution of goals into the company’s overall strategy and operations. cost-savings.
our business strategy and the creation of long-term value. We have established governance bodies, including
• Strengthening our stakeholder engagement to ensure
Our Board of Directors, directly and through its standing the ESG Steering Committee and ESG Interlock Team,
alignment with the expectations of our customers,
committees, oversees the
Keyword: governance
of our governance, compliance and risk oversight and ESG strategies and progress. We have evolved the
We are committed to building effective processes and procedures to promote the conduct of responsibilities of these governance bodies to meet • Improving our reporting and transparency by
our business with the highest standards of responsibility, emerging trends and our growing ESG efforts. ensuring that ESG data is collected, analyzed and
governance frameworks that reflect our
ethics and integrity. reported consistently and accurately, enhancing our
core values. To ensure an integrated perspective and approach to
transparency and credibility with stakeholders.
One of the board’s many strengths stems from the ESG, these management committees are composed
di
Keyword: governance
Together, these governance bodies develop, manage commitments, due diligence and governance practices in
Annually, the lead independent director presides over and measure ESG strategy and performance. Our ESG alignment with the UN Guiding Principles on Business and
a self-evaluation of the board. The Nominating and governance framework ensures a central point of control, Human Rights.
Governance Committee monitors the risks associated with communication and decision-making, strengthening our
succession planning and development and composition of ability to add long-term value, minimize risk and drive
the Board. societal progress by:
Learn more about the composition, skills and experience • Providing clear lines of responsibility and
of our board in our proxy statement, or explore Dell accountability for ESG initiatives, which mak
Keyword: governance
Technologies Board of Directors governance information. to track progress and hold individuals and teams
accountable for their performance. This includes the
establishment of executive oversight for each of our
ESG goals and initiatives.
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INTRODUCTION CLIMATE ACTION CIRCULAR ECONOMY DIGITAL INCLUSION INCLUSIVE WORKFORCE HUMAN RIGHTS TRUST BY THE NUMBERS APPENDIX Dell Technologies FY24 ESG Report 75
Security Privacy Ethics Corporate governanceESG operating model and governance Key responsibilities of ESG governing bodies
ESG Steering Committee ESG Interlock Team
• Under the supervision of our leadership team, approves • Enables the execution of our ESG strategy.
Board of
Keyword: governance
Centralized strategy, governance, Dell executive leadership team, Board of Directors and • Engages and provides updates to and from the ESG
and ESG priorities ESG councils. Steering Committee.
Executive compensation tied to ESG performance
Dell includes ESG performance as part of its annual Strategy Cascade applicable to all employees. Execution of the
ESG Regional Leads
Company’s strategy naturally plays a part in the performance review process for those teams and individuals that play a
significant role in managing ESG related risks, opportunities and goals, including the Chief Corporate Affairs Officer.
Additionally, the Company measures the performance of certain executive officers against an annual performance
plan, with key performance indicators tied to achieving a
Keyword: governance
ESG and climate-specific governance models. We use the those by the IPCC and IEA between 1.5C and 4C+,
us understand ESG-specific topics most material to our
framework proposed by the Taskforce for Climate-Related with time horizons from 2030 and 2050. This analysis
business, and we will have a clearer understanding of
Financial Disclosure (TCFD) to ensure that climate risks helped us refine our mitigation planning for financial
ESG topics most material to Dell at the conclusion of our
are governed to the same standard as other risks we value that is at risk across our supply chain, for
in-progress double materiality assessment. For topics
face, while acknowledging the unique long-term nature of potential impacts that carbon pricing could have on our
such as human rights and
Keyword: governance
support our risk mitigation, governance practices and integrate these climate assessments results into our
• A review of climate risks which affect us today and a
strategic priorities. business planning processes. This way, we can build a
roadmap on how we can further integrate climate risks
climate-resilient strategy into our operations and supply
We are dedicated to continually increasing our into our ERM processes.
chain. Moving forward, we plan to provide updates on
understanding and effective mitigation of actual, potential
• A high-level scenario analysis of over 1,000 Dell and these strategic integrations in Dell Technologies Climate
or emerging risks. The ongoing effectiveness and evolution
supplier sites subject to 11 physical hazards between Transition Action Plans sta
Keyword: governance
mitigation strategies and governance practices. View
our most salient human rights risks in the Human Rights
section of this report.
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INTRODUCTION CLIMATE ACTION CIRCULAR ECONOMY DIGITAL INCLUSION INCLUSIVE WORKFORCE HUMAN RIGHTS TRUST BY THE NUMBERS APPENDIX Dell Technologies FY24 ESG Report 78
Security Privacy Ethics Corporate governancePublic policy Our approach • Supporting responsible use, while balancing safety and
innovation in AI.
We work with all our stakeholders as we formulate our
• Implementing smart, open data platforms to share
positions on policy-related issues. When we decide where
government data, with privacy safeguards, to develop
and when to eng
Keyword: governance
Governance (ESG) Report provides
31. The fiscal year for this FY24 ESG report ended Friday, included only until the date of the divestiture, September 1, material ESG topics: Climate Action, Circular Economy,
our stakeholders with a transparent February 2, 2024. 2020. Data for Boomi is included only until the date of the Digital Inclusion, Inclusive Workforce, Human Rights and
divestiture, October 1, 2021. Data for VMware is excluded Trust and Governance.
view of how we are delivering on our
for all periods presented within this report. Dell completed
commitments. View current and archived
its spin-off of VMware on November 1, 2021.
copies of our reports.
Alignment to reporting frameworks
View our framework reporting per guidelines and We support, re
Keyword: governance
FY24 Environmental, Social and Governance Report About this report GRI General disclosures 2-2, 2-3, 2-4
Governance
Anti-corruption Ethics GRI Anti-corruption 205-1, 205-2
Human rights - Salient risks
By the numbers - Supply chain audit results
Anti-corruption training By the numbers - Trust WEF SCM Ethical behavior: Anti-corruption
Benefit plan obligations Form 10-K for FY24 - Retirement plan benefits, pg 139 GRI Economic performance 201-3
Communication of critical concerns Ethics - Speak Up GRI General disclosures 2-16, 2-26
*All GRI general disclosures are aligned with the 2021 standards. Topic standards reflect the most recently available version.
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INTRODUCTION CLIM
Keyword: governance
Governance
ESG materiality assessment and topics ESG materiality GRI Material topics 3-1, 3-2, 3-3, WEF SCM Material issues impacting stakeholders
Financial assistance received from government Form 10-K for FY24 - Government assistance, pg 150 GRI Economic performance 201-4
Governance structure and composition Board and ESG governance GRI General disclosures 2-9, 2-10, 2-11, 2-15, WEF SCM Quality of governing body
2024 Proxy statement - Corporate governance, pg 15; Director nomination process, pg
83
Oversight and management of impacts Board and ESG governance GRI General disclosures 2-12, 2-13, 2-14
Policy commitments Policies, positions and guidelines GRI General disclosures 2-23, 2-24
Human rights - Salient risks
Ethics
Product safety Total number
Keyword: governance
Public policy Corporate governance - Public policy GRI Public policy 415-1
Remuneration policies and total compensation 2024 Proxy statement - Compensation Discussion and Analysis, pg 35; Compensation GRI General disclosures 2-19, 2-20, 2-21
of Executive Officers, pg 49
Stakeholder engagement Stakeholder engagement GRI General disclosures 2-29
Statement on sustainable development strategy A message from our Chairman and CEO GRI General disclosures 2-22
Supply chain responsibility Supply chain responsibility - Health, safety and worker rights GRI General disclosures 2-25
Ethics
TCFD Corporate governance - Risk assessment WEF SCM: TCFD recommendations
*All GRI general disclosures are aligned with the 2021 standards. Topic standards reflect the most recently available version.
Keyword: governance
Board diversity Corporate governance - Board and ESG governance GRI Diversity and equal opportunity 405-1
Community investment and economic impact Digital inclusion GRI Indirect Economic impacts 203-1, 203-2, GRI Local communities 413-1, WEF SCM
Employment and wealth generation: Economic contribution
Economic value By the numbers - Giving and volunteerism GRI Economic performance 201-1
Employee engagement Inclusive workforce - Accountability SASB TC-SI-330a.2
Employee engagement as a percentage: 87%**
Employee wellness Global benefits GRI Occupational health and safety 403-6
Employee training and education Inclusive workforce - Workforce GRI Training and education 404-2
Growing your career
Employees Our business GRI General disclosures 2-7, SASB TC-HW-330a, SASB TC-SI-330a.3
By the numbers - Global fem
Keyword: governance
improve governance and disclosure. The CITI Report indicates 742 total companies evaluated for FY24.
1 UN Sustainable Development Goals 13 Efforts in this area include encouraging suppliers to report data to a pollutant release and transfer register (PRTR), which the
Organization for Economic Co-operation and Development considers a tool for governments to provide data to the public regarding
2 “Materiality” references in this report should not be construed as a characterization regarding the materiality of such information the amount of chemicals and pollutants released to air, water and soil transferred off-site for treatment or disposal. For FY24, 271
to our business or financial results or for purposes of U.S. securities or other applicable law. Issues d
Keyword: bribe
of corruption and the facilitation of bribery. Delta 
employees may report violations or concerns to 
their manager, Human Resources, the Ethics and 
Compliance department or through Delta’s Safety, 
Ethics and Compliance HelpLine, which is available 
to employees and vendors online or by telephone 
24 hours a day, seven days a week. Reports to the 
HelpLine are answered discreetly and confidentially 
by an independent company. As applicable, Delta 
investigates and implements corrective actions in 
accordance with local laws and Delta’s Investigation 
Policy and Protocol. Delta protects individuals who 
report concerns in good faith and does not tolerate 
retaliation of any kind for filing a report.
As part of Delta’s commitment to our culture of ethics 
and integrity, all employees
Keyword: bribe
those pertaining to anti-corruption and bribery. 
The Chief Compliance Officer is supported by the 
Ethics and Compliance team, which helps uphold 
our values by:
Establishing certain policies, training and 
communications aimed at mitigating 
compliance risks
Overseeing due diligence of certain third 
parties and transactions 
Investigating certain reports of violations 
of laws, regulations or Delta policies
Reporting to the Audit Committee of the 
Board of Directors on organizational compliance 
program risks, achievements and developments
58
Introduction
Appendix
Safety
People
Community Engagement
Climate and Environment
Governance
Data Privacy and Information Security
We recognize that data protection and 
privacy practices are key elements of our 
customers’ experience and contrib
Keyword: corruption
Anti-Corruption Policy, which prohibits any form 
of corruption and the facilitation of bribery. Delta 
employees may report violations or concerns to 
their manager, Human Resources, the Ethics and 
Compliance department or through Delta’s Safety, 
Ethics and Compliance HelpLine, which is available 
to employees and vendors online or by telephone 
24 hours a day, seven days a week. Reports to the 
HelpLine are answered discreetly and confidentially 
by an independent company. As applicable, Delta 
investigates and implements corrective actions in 
accordance with local laws and Delta’s Investigation 
Policy and Protocol. Delta protects individuals who 
report concerns in good faith and does not tolerate 
retaliation of any kind for filing a report.
As pa
Keyword: corruption
those pertaining to anti-corruption and bribery. 
The Chief Compliance Officer is supported by the 
Ethics and Compliance team, which helps uphold 
our values by:
Establishing certain policies, training and 
communications aimed at mitigating 
compliance risks
Overseeing due diligence of certain third 
parties and transactions 
Investigating certain reports of violations 
of laws, regulations or Delta policies
Reporting to the Audit Committee of the 
Board of Directors on organizational compliance 
program risks, achievements and developments
58
Introduction
Appendix
Safety
People
Community Engagement
Climate and Environment
Governance
Data Privacy and Information Security
We recognize that data protection and 
privacy practices are key elements of our 
customers’ experience
Keyword: tax
(inclusive of 401(k) contributions and payroll taxes)
$8B+
Shared with employees since 2015 through 
industry-leading profit-sharing program
CONTINUED MOMENTUM 
IN FINANCIAL WELLNESS
Launched the Delta 
Emergency Savings Program 
To help employees prepare for life’s 
unexpected moments and jumpstart their 
financial wellness journeys by contributing 
up to $1,000 to eligible employees who 
complete financial coaching, education 
and savings requirements
$19/hour
Delta continues to invest in our people 
by increasing the starting rate to at least 
$19 per hour for domestic roles
EXPANDING EQUITABLE OUTCOMES
82%
Of all job openings filled externally in 
2023 did not require a college degree
35%
Of corporate and management 
openings in 2023 were filled 
with talent in frontline roles 
(exceedin
Keyword: tax
contributions and payroll taxes)
= 10.4% of each employee’s 
eligible earnings
$8B+ 
Shared with 
employees since 
2015 through 
industry-leading 
profit-sharing 
program
SHARED REWARDS
$53M 
In Shared Rewards paid in 2023
401(K)
93% 
Of ground, flight attendant 
and merit employees made 
401(k) contributions 
86% 
Received the full 
6% matching 
contribution in 2023
In addition to a 5% base pay increase for domestic 
and international scale2 employees in 2024, Delta 
continues to invest in our people by increasing the 
starting rate to at least $19 per hour for Airport 
Customer Service agents, Reservation and Care 
agents, TechOps Stores and Stock Attendants. 
1.	 Merit contributors are paid a salary based on benchmark data from 
their peers at Delta and across multipl
Keyword: tax
SAF-specific tax credits benefiting key Delta hubs 
in Minnesota, Washington as well as our operations 
in Illinois. We have also advanced foundational 
policy support for new tax credits, low-carbon fuel 
standards, and research and development studies in 
Michigan, New York, Massachusetts and Georgia. 
In order to capitalize on the incentive in Minnesota, 
for example, Delta led the creation of the Minnesota 
SAF Hub, a first-of-its-kind value chain coalition to 
scale SAF investment to meet fuel demand at our 
MSP hub. We believe this policy and investment 
model is key to enabling commercial aviation’s 
net-zero goals. For more information on the 
Minnesota SAF Hub, see page 33.
Internationally, our policy advocacy efforts were 
focused in the European
Keyword: governance
10	 Safety Governance
10	 Safety Management System
13	 Employee Safety 
Programs and Training
14

People
16	 Employee Engagement
18	 Talent Management
19	 Diversity, Equity and Inclusion
24	 Compensation and Benefits
26	 Employee Wellness
27

Climate and 
Environment
28	 Our Path to Sustainability
29	 Eliminating Our Climate 
Impact From Flying
36	 Embedding Sustainability in 
Everything We Do
40	Additional Climate-Related 
Disclosures
47	 Environmental Compliance 
and Stewardship
48

Community 
Engagement
50	 Charitable Giving
54	 Employee Fundraising 
and Volunteering
55

Governance
56	 Board-Level Oversight
58	 Political Activity and 
Policy Engagement
58	 Business Ethics
59	 Data Privacy and 
Information Security
60

Appendix
61	 Reporting Frameworks
63	 Em
Keyword: governance
Governance
People
Community Engagement
Climate and Environment
Introduction
IN THIS SECTION
4	
A Message From Ed Bastian
5	
2023 ESG Highlights
7	
Awards and Recognition 
8	
About this Report
A Message From Ed Bastian
In 2023, the people of Delta Air Lines 
led the industry, strengthening our 
trusted global brand by consistently 
delivering operational excellence, 
unmatched financial performance and 
the welcoming, caring and elevated 
service our customers deserve. Once 
again, Delta’s longstanding values 
of always putting people first set us 
apart from the competition. 
The excellence, dedication and professionalism of 
our 100,000-strong team was recognized as Delta 
ranked No. 11 on Fortune’s World’s Most Admired 
Companies and No. 12 on TIME
Keyword: governance
Governance
People
Community Engagement
Climate and Environment
Introduction
2023 ESG Highlights
Our People Are Core to Our Success
INDUSTRY-LEADING PROFIT SHARING
$1.4B
Paid to employees from 2023 profits 
(inclusive of 401(k) contributions and payroll taxes)
$8B+
Shared with employees since 2015 through 
industry-leading profit-sharing program
CONTINUED MOMENTUM 
IN FINANCIAL WELLNESS
Launched the Delta 
Emergency Savings Program 
To help employees prepare for life’s 
unexpected moments and jumpstart their 
financial wellness journeys by contributing 
up to $1,000 to eligible employees who 
complete financial coaching, education 
and savings requirements
$19/hour
Delta continues to invest in our people 
by increasing the starting rate to at least 
$
Keyword: governance
Best-in-Class Governance Practices
58%
Of Board members are diverse by 
race, gender and/or ethnicity
Best-in-class governance practices
Reflected in our Board structure and allocation 
of oversight responsibilities among Board 
committees on issues including safety, 
cybersecurity, environmental sustainability 
and enterprise risk management
Maintain strong shareholder 
rights and engagement practices
READ MORE ON GOVERNANCE 
5
Appendix
Safety
Governance
People
Community Engagement
Climate and Environment
Introduction
2023 ESG Highlights
Connecting People to a More Sustainable Future of Travel 
EFFICIENT AIRCRAFT 
OPERATIONS
21M
Gallons of cumulative 
annual fuel savings 
compared to 2019 through 
initiatives like enhanced 
routing for selected flights 
and reduc
Keyword: governance
Governance
People
Community Engagement
Climate and Environment
Introduction
Awards and Recognition 
Employee and Employer Awards
RANKED 11
World’s Most 
Admired Companies
Fortune
World’s Best 
Companies
TIME
RANKED 5
Best Large Employers
Forbes
100 Best Places to 
Work for 2024
Fortune
RANKED 13 OF 100 
2024 Best 
Places to Work
Glassdoor
8TH YEAR IN A ROW
2023 Best 
Places to Work
Disability Equality Index
America’s Best 
Employers for Women 
and Best Employers 
for Diversity
Forbes
Safety and Customer Service Awards
#1 RANKED AIRLINE
for First/Business 
and Premium 
Economy Class 
Customer Satisfaction
J.D. Power1
2024 Airline 
of the Year
Air Transport World
5TH YEAR IN A ROW
Best U.S. Airline 
The Points Guy
13TH YEAR IN A ROW
2023 Annual Airline
Keyword: governance
Governance
People
Community Engagement
Climate and Environment
Introduction
About this Report
The 2023 ESG Report is a summary of Delta’s 
environmental, social and governance (ESG) 
approach, activities and performance from January 1 
to December 31, 2023, unless otherwise stated. As 
many of our efforts extend beyond this timeframe, 
progress made during the first quarter of 2024 on 
long-term strategies and initiatives is included in this 
report as well. All references to “Delta,” “we,” “us” 
and “ours” are references to Delta Air Lines, Inc.
This report aligns with the reporting standards of the 
Sustainability Accounting Standards Board (SASB) 
and the Task Force on Climate-related Financial 
Disclosures (TCFD).
Our report reflects information
Keyword: governance
Governance
High priority 
ESG topics
1.	 The GHG Protocol establishes comprehensive global standardized frameworks to measure and manage GHG emissions from private and public sector operations, value chains and mitigation actions.
2.	 Based on assessment of financial risks and opportunities; not specified in employee/customer survey.
8
Appendix
Safety
Governance
People
Community Engagement
Climate and Environment
Introduction
Safety
IN THIS SECTION
10	
Safety Governance
10	
Safety Management System
13	
Employee Safety 
Programs and Training
At Delta, we put Safety First, 
Always. Providing safe and secure 
operations is our fundamental 
obligation to our customers, our 
colleagues and the communities 
we are privileged to serve. As an 
airline, opera
Keyword: governance
Safety Governance
Our longstanding commitment to strong 
safety governance is grounded in our
Safety Policy and our Safety Management 
System (SMS). The Safety & Security 
Committee of Delta’s Board of Directors 
meets five times per year and receives 
regular reports on our safety management 
and performance. As the SMS Accountable 
Executive, our Chief Executive Officer 
(CEO) retains ultimate responsibility for 
the SMS and Delta’s safety performance.
Our CEO and the Delta Leadership Committee 
are committed to providing the necessary 
resources to implement our SMS effectively. 
We host internal safety roundtables led by senior 
divisional leaders on a quarterly basis to review 
the health of the SMS and effectiveness in each 
area of the company. Each
Keyword: governance
Governance
People
Community Engagement
Climate and Environment
Safety
S
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K
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P
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Safety Culture
The Way We Fly – our refreshed Code of Ethics 
and Business Conduct – reinforces our safety 
expectations and standards for employees and 
business partners around the world. Delta is 
committed to the principles of Just Culture, where 
employees and partners are empowered to report 
hazards and mistakes, leaders are accountable 
for responding in a fair manner and we are all 
committed to continuous improvement.
Integral to fulfilling our safety commitment is 
the timely flow of information from employees 
concerning safety, security and compliance issues 
so
Keyword: governance
Governance
People
Community Engagement
Climate and Environment
Safety
to reduce risk to an acceptable level. We continue to 
monitor controls on the use of FlightPulse to ensure 
effectiveness. Delta is the first U.S. airline to provide 
this type of resource to its pilots. 
We also integrated the core tenets of our SMS to 
enhance our aircraft deicing program as part of 
our ongoing change management efforts. In 2023, 
we conducted a risk assessment of our deicing 
practices using risk data collected the previous year. 
We identified communication – how our employees 
and business functions align on deicing procedures 
– as an area for potential improvement. As a result, 
we introduced a standards program for deicers 
that includes conducting profic