exo-is/governance-reporting-on-listed-companies huggingface dataset:
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risk topics in a number of forums, including our Some of these impacts include:
Climate Risk
senior management committees.
• the impact of increased physical climate
Management
In 2021, we also added additional governance risk on our customers and their assets, as
to manage our climate risk. We created a well as on our internal operations.
Climate Risk Working group, composed of
Climate change has the potential to result in
• the impact of a transition to a low-carbon
leaders throughout the company, to guide and
changes to our business and our risk profile.
economy on carbon-intensive sectors
manage our climate initiatives. We also named
Climate risk presents unique risk management
such as oil and gas borrowers in our
a Senior Adv
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Greenhouse Gas
Emissions
Capital One has set GHG reduction targets since 2009
and continues to evaluate its GHG reduction targets in
light of the most recent climate science and industry
and market best practices.
Capital One measures and has set targets for Scope 1
direct emissions from our operations, Scope 2 indirect
emissions from purchased power used to run our
business and Scope 3 indirect emissions (categories
1-14) that result from the operation of our business.
Internal Carbon Price
Capital One has established an internal price on
carbon starting at $15.00 per metric ton of carbon By 2030 Capital One is committed to:
dioxide equivalent, or CO₂e, for Scope 1, Scope 2 and
verified Scope 3 (in categories 1-14) emissions. Thi
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2019 2020 2021
Electricity (MWh) 432,570 309,104 267,642
Renewable Energy Certificates (RECs) 432,570 309,104 267,642
2019 2020 2021
Scope 1 Direct Emissions (MT CO₂e) 10,125 7,199 6,608
Scope 2 Indirect Emissions (MT CO₂e)
Location Based Emissions 155,990 111,097 95,911
Market Based Emissions 1,655 1,613 1,756
Note: We have continued to refine and enhance the estimation meth-
Scope 3 (MT CO₂e)
odologies, usage of industry standard data, and quality assurance
processes used to derive our GHG emissions results and implemented
Category 1 - Purchased Goods and Services 154,557 146,334 152,182 a number of such changes in 2021. We have revised 2019 and 2020
results accordingly to increase comparability.
Category 3 - Transmission and Di
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Consumption and
Waste Reduction
Renewable Energy Commitment
Low-carbon renewable energy is a critical tool in
addressing climate change. Capital One has met
its ongoing goal of 100 percent renewable energy
since 2017 by matching renewable energy certificates
(RECs) to the total annual enterprise electricity usage.
In 2018, Capital One affirmed its commitment to
renewable energy by becoming a member of RE100 —
a collaborative, global initiative uniting more than
100 influential businesses committed to 100 percent
renewable electricity.
In addition to our enterprise commitment to 100
percent renewable energy, Capital One has a goal
to increase the procurement of renewable energy
produced within the markets in which we operate.
In 20
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Green Building
Capital One is pursuing LEED Silver or higher certification on all new buildings and comprehensive renovations.
Our recently constructed or comprehensively renovated corporate buildings can be found below:
Certification Year USGBC* Project Name Rating System Certification
2019 West Creek Campus Building 6 Refresh ID+C Silver
2019 Tysons Center 1 (Previously McLean 2) LEED V3 Gold
2019 West Creek Campus Building 2 Refresh BD+C Silver
2019 West Creek Campus Building 7 Refresh LEED V3 Silver
2019 Wilmington Workplace and Conference Center ID+C Silver
2020 Wilmington 800 Delaware Ave LEED V3 Silver
2020 West Creek Campus Village Cafe ID+C Silver
2020 Melville, NY ID+C Certified
2021 1717 Innovation Hub LEED V3 Silver
20
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Paper Sourcing
Capital One first instituted a corporate paper procurement policy in 2009 in Category 2019 2020 2021
which we defined our standard for Environmentally Preferred Paper (EPP) and
Paper Purchased (Tons) 75,060 44,952 78,811
established an initial target percentage of paper purchased for our operations
that should come from EPP sources. We define EPP as paper that is certified EPP Percent 95% 99% 99%
by the Forest Stewardship Council or contains at least 30 percent post-
consumer recycled content. We have continued to increase our EPP targets
and are exceeding our current goal of 95 percent EPP as of year end 2021.
Waste Reduction and Water Conservation
Category 2019 2020 2021
In 2015, Capital One rolled out composting
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Capital One Ventures
Capital One Ventures, the strategic venture Core focus areas of Capital One Ventures include:
arm of Capital One, funds startups that are
• Economic Empowerment:
helping to drive the future of data, technology
Leveling the economic playing field for
and financial services.
individuals and communities that face
In 2021, Capital One Ventures added an Impact barriers to financial success.
practice, focusing on investing in mission-
• Environmental Sustainability:
driven businesses that are tackling critical
Enabling Capital One and our customers
societal and environmental challenges.
to live and operate more sustainably.
In order to be eligible for funding,
• Underrepresented Entrepreneurs:
companies must:
Doing
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Greater New Orleans Foundation
Recognizing that 14 percent of Black
Launching Careers in Flood
individuals in the greater New Orleans region
Management in New Orleans
are unemployed compared to seven percent
The City of New Orleans continues to battle of the general population in this region, this
persistent flooding, antiquated drainage course focuses on providing credentialing in
infrastructure and soil subsidence — all of environmental management to Black individuals.
which have adverse structural, social and
The course is taught by various community
economic impacts.
partners throughout New Orleans and aims to
There is currently more than $218 million train more than 100 people by September 2022.
dedicated across 26 active or
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Sustainable Finance Renewable Energy
Tax Credit Program
Our Commercial Bank has a dedicated The renewable energy tax credit program is a
Sustainable Finance* team that helps address federal initiative that encourages investments
the risks and opportunities that a changing in renewable energy projects with a tax credit
environmental landscape creates for our that provides an incentive for development and
business and for our clients. construction of renewable energy projects.
Our Commercial Bank has led Capital One’s Capital One utilizes two energy tax credits:
investment in renewable energy financing and
The production tax credit: Enacted as
green commercial real estate financing through 1
part of the Energy Policy Act of 1992,
Fa
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SOCIAL
Human Capital
Named No. 9 in Fortune’s 100 Best Companies to
Work For in 2021, we are honored to be recognized
as an employer of choice through our critical work
on behalf of our associates.
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Our associates take pride in driving our mission very different person to person. That’s why
to Change Banking for Good and fueling their inclusivity is at the forefront of our design. It’s 2021 Workplace Awards • Fortune
own professional growth through learning in our DNA to listen to associates and use their Best Workplaces for Women™
and development. They spend their days feedback to inform our Total Rewards offerings. • Canada’s
• Great Place to Work’s
immerse
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believe that our associates should get the situations. In our 401(k) plan, we offer a market- pathways we provide to support associates’ experience banking, we must continually
same support we give to our customers. It is leading match of 7.5 percent, which includes financial well-being in the short and long term challenge our associates to pursue positive
important that associates feel both secure an automatic 3 percent company contribution include free one-on-one financial planning with change. We challenge our associates to be
in and knowledgeable about their financial before any associate contribution. Other Fidelity, the Financial Empowerment Hub with continuous learners and teachers, focusing on
tools and resources to help a
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We Prioritize a Healthy Capital One also recognizes 12 holidays,
including Juneteenth, in addition to offering
Work-Life Balance
two floating holidays for associates to
We know that our associates’ lives extend observe the cultural observances and
beyond their professional roles, which is why holidays that are important to them, or just
we’ve built a culture that seeks to care for our to take time for themselves. Holiday time
associates and their families, allowing them and pay is available to full- and part-time
to achieve balance. associates. Non-exempt associates who work
on a nationally recognized holiday receive
We recognize life is full of surprises and
holiday premium pay and exempt associates
unexpected challenges, and our
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virtual work to be part of the Capital One part of that journey. We are keenly aware All Associate Survey Results and identify ways to improve the associate
work experience. of the pandemic’s long-term impact on the experience and how we work as a company.
For more than 25 years, we’ve conducted an
workplace, but our goal to unleash the best of The survey is distributed three times per
In order to harness the benefits of both in- All Associate Survey (AAS) to gather associate
our associates remains the same. As we move year and we adapt the survey regularly to
person community and collaboration as well as feedback on our strategy, mission, benefits,
into hybrid in fall 2022, we will listen and learn ensure we’re addressing what’s
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SOCIAL
Workplace
Diversity, Inclusion
and Belonging
At Capital One, diversity, inclusion and belonging
(DIB) are at the core of our culture. We’re deeply
committed to growing the diversity of our talent
and building a culture of belonging where everyone
can thrive. We strive to leverage our expertise and
resources to build stronger, more inclusive teams
and communities.
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Capital One empowers associates to do great Measuring impact and ensuring
work by creating an open culture that values accountability are central to our work. 2021 Diversity and Inclusion Awards
diverse perspectives, fosters collaboration Progress is tracked regul
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We remain firmly committed to the represen- For example, we work with Year Up, a
tation and inclusion of all underrepresented national nonprofit organization that offers
groups at Capital One, and we are focused a one-year intensive program designed to
where we see the greatest opportunities for train, support and empower young adults.
growth: with Black and Hispanic associates Each Year Up student takes on an internship
and communities. for six months with corporate organizations
like Capital One. Since Capital One began
Through a series of summits, skill-building
supporting Year Up in 2013, Capital One has
internship opportunities and cohort-based
hired over 80 Year Up interns into full-time
programming, we engage early and thro
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Workforce Representation
2021 2020 2021 2020 2021 2020
Workforce by the numbers
Leadership Mid-Level Managers
All Associates
(Associates at VP level and above) (Associates at Director and Sr. Director levels)
WOMEN BY LEVEL (U.S.)
32.8% 31.6% 38.1% 36.6% 51.8% 52.2%
Men Women Undisclosed/Non-binary
GENDER (GLOBAL)
47.9% 47.6% 51.7% 51.9% 0.4% 0.5%
Leadership Mid-Level Managers
All Associates
(Associates at VP level and above) (Associates at Director and Sr. Director levels)
PEOPLE OF COLOR
50,767
BY LEVEL (U.S.)
23.8% 21.0% 32.4% 29.5% 50.4% 50.4%
Total Global Associates
All Associates
ASSOCIATES WITH
DISABILITIES (U.S.)
10.9% 8.3%
All Associates We invite associates to self-identify so our culture
ASSOCIATES WITH
is one where all
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U.S. Workforce by Job Category
EEO-1 Job Native Hawaiian or Other American Indian or Two or More More Races
Gender Hispanic or Latino White Black or African American Asian Total
Categories Pacific Islander Alaska Native (Not Hispanic or Latino)
2021 2020 2021 2020 2021 2020 2021 2020 2021 2020 2021 2020 2021 2020 2021 2020
Men 18 18 350 346 18 12 0 0 72 67 1 0 7 8
A-Executive/Senior
693 659
Level O&M (1)
Women 10 8 178 173 16 10 0 0 21 17 0 0 2 0
Men 104 97 1,463 1,456 104 94 2 0 409 359 4 4 33 27
B-First/Mid Level
3,422 3,212
O&M (2)
Women 73 68 856 807 115 93 2 3 232 182 1 1 24 21
Men 841 770 7,471 7,233 928 882 16 20 4,398 4,134 19 16 346 315
2-Professionals (3) 23,791 22,568
Women 578 514 5,293 5,065 1,236 1,116 14 13 2,362 2,
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Leadership Representation While we are excited about the progress made, we are
committed to sustaining our efforts to improve representation
We are committed to growing the diversity of our teams
among senior leaders both in the U.S. and internationally.
across all levels through robust hiring, talent management
and retention initiatives, while also ensuring all leaders Additionally, we will work to ensure that all leaders at Capital
feel supported and able to thrive through career planning One have what they need to thrive, including a strong
and development, access to mentorship and onboarding support network, clearly defined roles and expectations,
experiences that set up new leaders for success. thoughtful engagement with thei
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From small networking events to career fairs, conferences • DIB Learning and Development Team: A team
and workshops, our recruiting team and business partners dedicated to building DIB education across our
engage in more than 100 events annually to engage with organization and ensuring that DIB is embedded in
talent from underrepresented groups. all associate learning content.
We are focused on expanding and deepening relationships • DIB Learning Portfolio: In 2021, included more than 60
with HBCUs and HSIs in the U.S. and believe our engagement micro-courses, eLearnings, videos, podcasts, articles and
should reflect the unique circumstances and institutional learning resources all associates can access on demand.
needs of each un
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Business Resource Groups
Business Resource Groups (BRGs) are voluntary, associate-
led groups of individuals who join together based on
common interests, backgrounds or demographic factors
and enrich our culture of belonging and deepen our
understanding of diverse cultures, people and experiences.
Each BRG is sponsored by a senior leader at Capital One
and supports Capital One’s commitment to attract, develop
and retain talent from all backgrounds and experiences.
There are currently more than 100 local BRG chapters
across our footprint, with 60 percent of associates (30,000+
associates) globally belonging to at least one BRG.
30,000+ 60% of Capital One 7 enterprise BRGs
associates in BRGs workforce are in BRGs and 4 Tech BRGs
39
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| Social | Workplace Diversity, Inclusion & BelongingABOUT ENVIRONMENTAL SOCIAL GOVERNANCE APPENDIX
Enterprise BRGs
CapAbilities provides a EmpowHER elevates women HOLA empowers Hispanic Origins is our BRG for Asian and Out Front fosters open Salute enables military, VOICES helps build an
community for associates who and allies, and plays an important associates and allies to thrive Pacific Islander associates and channels of communication and military spouse and veteran environment where Black
identify with having a disability, role attracting, engaging and both in and out of Capital One. allies. Origins is focused on the engagement among LGBTQ+ associates to thrive through associates and allies are
as well as caregivers and allies, developing tomorrow’s leaders. HOLA believes we are stronger development, engagement and associa
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Tech BRGs
Additionally, Capital One’s Tech organization sponsors BRGs for Tech associates which help strengthen
our inclusive culture and recruit, attract and retain top Tech talent from all backgrounds.
Blacks in Tech (BIT) creates a platform Hispanics in Tech (HIT) helps amplify Women in Tech (WIT) brings Capital One Equality Allies works together with
where Black technologists feel empowered Capital One’s sources for great talent and women and their allies together to focus on the WIT, BIT and HIT BRGs to address
with opportunities to grow their careers. BIT elevates the focus on Hispanic individuals in developing a love of technology, improving inequities in the Tech industry. It helps raise
is building a culture of technical
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SOCIAL
Consumer
Well-Being and
Financial Inclusion
Everyone deserves a bank that actively works
to help them succeed. That is Capital One’s
founding promise.
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From the very beginning, we set out to change
banking by using data and technology in ways that
had never been imagined, and find a better way for Financial A condition wherein a person can fully meet current and ongoing
customers and clients. financial obligations, can feel secure in their financial future and is
Well-Being
Our mission to Change Banking for Good guides able to make choices that allow them to enjoy life Source: CFPB
how we run our businesses and includes a
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Our focus on treating people fairly and commitment to quality service have long guided our mission to democratize credit
Products and Services
and function as a full-spectrum lender to serve all people — no matter where they are currently in their financial journey.
To best support the millions of people who have started their credit and banking journey with Capital One, we offer
comprehensive financial solutions that can help people on the road to financial well-being.
SPEND SAVE BORROW PLAN
Credit cards that help people build 24/7 mobile banking through our top-rated mobile Secured cards that open up access for people who Digital features such as notifications when
credit with responsible use. app so customers can manage their m
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Key Accomplishments
ZERO OVERDRAFT FEES BUILDING CREDIT ACCESSIBILITY
Our philosophy and approach to supporting
customers and clients on their journey to We furthered our vision of reimagining In 2021, we expanded our credit building We are responsive to the needs of
financial well-being is also reflected in the myriad banking in 2021, as Capital One became product to reach students by offering the individuals with disabilities and
ways we support the communities we serve. the first top 10 retail bank to completely SavorOne Rewards for Students and provide a variety of accommodations
For more details, see the “Financial Well-being” eliminate all overdraft fees and non- Quicksilver Rewards for Students credit to meet their needs fo
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45 | Social | Consumer Well-Being and Financial Inclusion * Learn more about Capital One's decision to eliminate overdraft fees here.ABOUT ENVIRONMENTAL SOCIAL GOVERNANCE APPENDIX
Customer
We are proud to have been named to a variety of
Satisfaction
product and industry awards, including but not limited to:
We recognize that our products and services
are a primary way for people to experience the
ways in which we are Changing Banking for
Consumer Banking Credit Cards
Good. Our financial well-being programs, digital
tools and services are designed to demystify
personal finance and help people improve their NAMED AS ONE OF THE
relationship with money.
TIME 100
MOST INFLUENTIAL
COMPANIES
OF 2022 FOR ELIMINATION
OF OVERDRAFT FEES*
Best No Annual Fee Card Best Flexible Rewards Card* Best Flat-Rate Credit Card
FINDER CANADA FORBES NERDWALLET
Best Flexible Rewards Card Editor’s Choice Award for Best
RANKED HIGHEST
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Fraud and
Human Protection
We recognize that fraud is an ever-present threat
that can impact everyone including our customers.
Capital One will continue to protect our customers by
offering innovative financial products and services
such as Virtual Card Numbers, customized real-time
alerts regarding account activity and $0 fraud liability
for unauthorized charges if a customer’s card is stolen.
With the assistance of data analytics and machine
learning algorithms, associates in Capital One’s
Anti-Money Laundering (AML) program are also
developing and deploying advanced tools to analyze
and investigate potential anomalies that could be
indicative of human trafficking, elder abuse and
other money laundering typologies. Additionally,
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SOCIAL
Community
Engagement and
Social Impact
Capital One is committed to creating a world where
everyone has an opportunity to prosper by advocating
for an inclusive society, building thriving communities
and creating financial tools that enrich lives.
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to listen to, partner with and invest in people, • Financial Well-being: Equipping access to resources, including capital and
Capital One
small businesses and communities; and to individuals with the products and opportunity to succeed.
Impact Initiative equip them with skills and services to achieve resources needed to fully meet financial
• Social Impact Volunteerism: Capital
their
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Capital One
Insights Center
In 2021, we launched the Capital One Insights Center (the Center)
to produce research, data and partnerships that advance equity
and inclusion. The Center aims to help change-makers build thriving
communities and develop financial tools that enrich lives.
As a platform for data and dialogue, we expect the Center to draw on
Capital One’s deep customer expertise and legacy of revolutionizing
the financial system to be fairer and more inclusive through the
application of data, information and technology.
The Center’s core research agenda focuses on better understanding
and uncovering insights pertinent to the focus areas of the Capital
One Impact Initiative.
In collaboration with long-standing community pa
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Social Impact
Volunteerism
Living out our mission to Change Banking for Good
means sharing our greatest assets — our associates’
talents, ideas and knowledge — with communities
through direct support to local nonprofits.
In 2021, Capital One associates completed more than
206,000 volunteer hours which included more than
81,000 hours of skills-based volunteerism wherein
associates used their professional experience and
expertise on a pro bono basis by partnering with
nonprofit organizations to address broad social
challenges at the individual level. This included, but
was not limited to: lending marketing, brand and
communications expertise; teaching students basic
principles of software development; connecting our
Design team with
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AI Chatbot Clears the
Path to Higher Education
Among the many dreams deferred by AdmitHub to develop an AI chatbot and with
the pandemic were those of would-be College Advising Corps to offer counseling
college students. services to stem summer melt.
Biweekly surveys conducted by the U.S. With the help of $1.4 million in grant funding
Census Bureau since Aug. 19, 2020 indicate from the Capital One Foundation to support
that up to 28 percent of adults canceled the development and implementation of the
plans to take postsecondary classes in AI chatbot, nearly 175,000 class of 2020 and
fall 2021 and up to 67 percent of those 500,000 class of 2021 high school students
cancellations came as a result of financial applying to colleges th
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Read More about Capital One’s Richmond Volunteer Spotlight
Capital One associates volunteered more than 1,000 hours
Social Impact Volunteerism:
in 2021 to support the unique needs of individuals living in
Richmond, VA, through growth consulting for startups, support to
small businesses through our 1717 Innovation Center and social
Capital One Coders is Boosting impact volunteerism. Learn more about our associate-driven
impact in Richmond, VA.
Students’ Interest in STEM
Capital One Coders inspires students to recognize their potential READ THE FULL STORY
as technologists by helping them cultivate a greater interest in
computer science during a critical period in their development.
Since its launch in 2014, Capital One technologists
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Racial Equity
Capital One has a strong history of supporting and
investing in Black and Hispanic businesses, communities
and nonprofit organizations. That includes strategic
investments to break down structural barriers to racial
equity with attention to supporting the excellence
enrichment and leadership advancement of community
partners to strengthen their critical position in communities.
We embrace the idea that by advancing the economic and
social opportunities in Black and Hispanic communities,
we can advance business outcomes while helping people
thrive and closing the racial wealth gap.
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Supporting and unveiled in February 202
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Read More about Capital Capital One Helps Launch
Social Justice Reform Initiative
One’s Racial Equity Efforts:
Capital One worked with the Congressional Black Caucus
Foundation (CBCF) — a nonprofit organization that strives to
advance the global Black community by developing leaders,
Bridging the Equity Gap in Dallas
informing policy and educating the public — to launch a new
In 2021, Capital One provided $500,000 in grant funding to initiative to support racial equity.
the Dallas, Texas-based nonprofit, The Commit Partnership, to
Through the National Racial Equity Initiative for Social Justice
support its Dallas Thrives program — a collaborative effort of
(NREI), CBCF will:
local educators, business leaders and elected officials
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Closing COVID-19 Vaccine ran two vaccination sites within Wards 1 and 8,
both of which are majority Black communities.
Hesitancy and Access Gaps
To address vaccine hesitancy, the nonprofit
In April 2021, Capital One supported three conducted an outreach survey and offered
organizations through grant funding to better vaccine education at direct points of care,
enable these nonprofits to address COVID-19 community events and on social media.
vaccine hesitancy and access in historically Community of Hope has provided vaccines to
diverse communities. approximately 6,100 unique individuals.
Richmond, VA: Richmond City Health Prince George’s County, MD: Prince George’s
District supported vaccine efforts in Black and County Memorial Lib
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Affordable Housing
At Capital One, we seek opportunities to promote
individual well-being by both supporting the
development of affordable housing and offering
services that directly respond to the needs faced
by residents including veterans, intergenerational
households and those experiencing homelessness.
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According to a 2021 report by the National Low housing developments built by nonprofits,
Income Housing Coalition (NLIHC), there is a local governmental agencies and real estate
national shortage of 7 million affordable rentals developers.
for extremely low-income people — defined
Since the inception of the Community Finance
as ho
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Combining Housing
with Health Care Services
Safe, affordable housing isn’t just essential Between 2020 and 2021, Capital One
for socioeconomic mobility. It’s also a social provided $550,000 in grants to support the
determinant of health — a condition in the development of housing with health services.
environment that affects a wide range of
We leveraged the B2B Fund to support the
health outcomes and risks. Capital One
emerging needs of low-income older adults
seeks opportunities to promote individual
for both affordable housing and health
well-being by offering services that directly
services. The fund provides $50,000 grants
respond to the needs faced by residents
to developers for two years to cover the costs
including veteran
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Jamaica Plain Neighborhood Development services to residents of existing affordable reconnect and build relationships with nonprofits to continue exploring solutions
Corporation, Cheney Street Apartments, housing developments. Our healthcare care providers. to address the critical inequities in housing,
Boston, MA: This award will support the pre- approach addresses social isolation and health and the economy that impact
• In San Francisco, Mercy Housing
development costs of constructing a 58-unit health disparities for families living in thousands daily,” says Marietta Rodriguez,
California (MHC) will offer evidence-
rental property serving older adults with low- Elysian Courtyards, an affordable housing President and Chief Execu
Keyword: governance
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Read More about Capital One’s Improving Access to Affordable one, two and three-bedroom apartments in
its 51-unit affordable housing development
Housing for Veterans in Los Angeles
Affordable Housing Efforts: and provides supportive services to residents
According to the Department of Housing and through a partnership with U.S.VETS.
Urban Development (HUD), on a single night
In collaboration with the National Equity Fund
in January 2021, there were 19,750 veterans
Supporting Affordable (NEF), a nonprofit LIHTC syndicator, Capital
experiencing sheltered homelessness in the
One’s Community Finance team provided
Housing Developers of Color U.S., which marks a 10 percent decrease in the
Veterans Village with a total of $14.3 million i
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Fortune Society:
Helping Returning Citizens Thrive
Capital One’s Community Finance team More than 60 of the 114 units in the
joined forces with The Fortune Society to building were set aside for individuals who
further its vision to foster a world where all formerly experienced homelessness, while
returning citizens will have the opportunity the remaining units house families with
to thrive as positive, contributing members low incomes. Those formerly homeless
of society. tenants have the opportunity to access
The Fortune Society’s programs that
In addition to providing employment,
support returning citizens.
education and health services, The Fortune
Society provides low-income threshold Additionally, between 2009 and 2018,
acces
Keyword: governance
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Small Business
Small businesses are a critical component of local
economies across the country, driving job growth and
innovation and employing nearly half of the nation’s
private workforce.
Through investments in diverse partners and suppliers
and relationships with community organizations
assisting small businesses, we’re committed to
supporting underserved business owners through
a focus on uniting resources that provide access to
capital, capabilities and connections.
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Supplier Diversity
Program
Supplier diversity is an integral part of the way
Capital One does business. We create mutually
beneficial relationships with businesses
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Among a number of initiatives, we are increasing and
Capital One’s Supplier
accelerating our investments in Black and Hispanic
Diversity Mentoring Program partners and suppliers across our businesses and provide
developmental programs that enable businesses to
be competitive in the marketplace, whether they are a
We view our vendors and contractors as representatives supplier of Capital One or not. Two of these programs are:
of our team. We support, mentor and coach diverse
• Catapult: our immersive six-month program designed
suppliers to enable them to scale.
to help businesses bridge the digital skills gap through
Launched in Richmond, VA, in 2020, and expanded instructional courses, collaborative thinking workshops,
to Plano, T
Keyword: governance
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Read More about Capital One’s Launching the James Beard
House Fellows Program
Efforts to Support Small Businesses:
In May 2021, Capital One teamed up with the The program ran through October 2021
James Beard Foundation to launch the James and each fellow embarked on a one-month
Beard House Fellows Program. Along with residency at the James Beard House, receiving
Providing Mentorship to
support from the Food Education Fund, Capital training in financial and legal matters, public
Small Business Founders One re-envisioned the incubator’s space into a relations, policy and advocacy and social media.
hub of training and professional development
When Lisa Zajur met her husband’s family for READ THE FULL STORY
for talented emerging chefs
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Workforce Development
Workforce development is a key driver for removing barriers
to opportunity and creating pathways to financial and
career success.
While U.S. businesses will face a skills gap of 12 million jobs
by 2025, prospects for young adults without postsecondary
credentials have steadily worsened. With few chances at well
paying jobs, millions of people give up on school and withdraw
from the labor force, often leading to long-term disconnection
and lifelong disadvantages.
We’re focused on closing the opportunity gap by cultivating
and investing in diverse talent to unleash innovation, economic
growth and community well-being.
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Read More about Capital One’s
Workforce Development Efforts:
New Futures: Helping Young Adults Launch New Careers
Capital One associates are supporting New Futures — a nonprofit that
seeks to help young people from diverse backgrounds earn credentials to set
themselves up for professional success — through coaching at the program’s
Career Launch Workshops.
These workshops aim to help students learn about different paths in their chosen
industries and gain the tools they need to land a job offer. New Futures currently
offers career pathway programs in six fields: IT, health sciences, hospitality,
construction and trade, public service and education.
Since its launch, Capital One associates have coached more than 160 New
Futures Sch
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Digital Access
According to a Pew Research Center survey of U.S. adults conducted
from January 25 to February 8, 2021, “the digital divide persists even
as Americans with lower incomes make gains in tech adoption.”
Findings showed that roughly a quarter of adults with household
incomes below $30,000 a year say they don’t own a smartphone.
About four-in-ten adults with lower incomes do not have home
broadband services or a desktop or laptop computer. A majority of
Americans with lower incomes are not tablet owners. By comparison,
each of these technologies is nearly ubiquitous among adults in
households earning $100,000 or more a year.
That lack of access created a digital divide among workers and
students that had the adequate res
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By providing free broadband and devices, • The number of times per week Additionally, participants said that CODA
Capital One Digital
CODA has shown that innovative strategies can participants accessed online expanded access to employment-related tools
Access Program decrease the digital divide. An independent employment opportunities increased and remote work opportunities.
evaluator, PIE Org, helped Capital One track from 27 percent to 51 percent, while the
Seeks to Close the READ THE FULL STORY
implementation of the CODA pilot. Key use of Chromebooks and the internet
findings included: for community services expanded from
Digital Divide
23 percent to 47 percent.
• Following the completion of the program,
74 percent of residents
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Read More about Capital One’s
Digital Access Efforts:
Enabling Digital Access in Rural Communities
Capital One partnered with the American Library Association (ALA) to select
20 public libraries to participate in Community Connect: Digital Access at
Home, a program supporting digital access and financial capability for rural
communities nationwide.
Of the 287 most rural counties, more than a third of households do not have
access to high-speed internet.
In an effort to improve digital access in those areas, Community Connect seeks
to expand the service capacity of rural libraries by offering hotspot lending
and financial management seminars including Capital One’s Ready, Set, Bank
program, an online tutorial to manage finances ele
Keyword: governance
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Financial Well-Being
Financial well-being is the condition wherein a
person can fully meet financial obligations, feel
secure in their financial future and make choices
that allow them to enjoy life.
Our financial well-being programs, digital tools
and services are designed to demystify personal
finance and help people improve their relationship
with money.
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for lending, housing or employment, which can According to the Consumer Financial makes fixed payments to a lender and then
Building Credit:
be vital to long-term financial well-being. Protection Bureau, about one in 10 adults, gains access to the loan amount at the end of
Creatin
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Read More about Capital One’s Sustaining Financial Well-Being First-Gen Focus is one of several initiatives from
Capital One to create pathways and opportunities
for First-Gen College Students
Efforts to Support Financial Well-Being: for the student community. Other initiatives
Capital One’s First-Gen Focus (FGF) program include partnerships like EduSaveDC, a savings
supports and helps first-generation college program designed to empower parents and
students create pathways for a sustainable guardians to save for their child’s future education
LIFT: Building Prosperity for
financial future through free resources revolving and Capital One Coders, a volunteer program
Two Generations around three core program pillars: financial well-
Keyword: governance
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Supporting the Development of offices for NUL and other local nonprofit
organizations, a conference center, and the
National Urban League’s Harlem
Urban Civil Rights Experience Museum.
Headquarters
“This is the most significant project built in
Capital One supported the development of the
Harlem in 50 years,” says Marc Morial, President
Urban League Empowerment Center for the
of the NUL. “Education is a passport to a better
National Urban League (NUL) in Harlem, New
life. It not only creates citizens who are ready for
York. The $242 million, 414,000-square-foot
the workforce but it also produces people who
Urban League Empowerment Center marks the
are prepared for their civic responsibilities.”
historic civil rights organization’s
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Community Reinvestment Act
Capital One is committed to an effective CRA
program that provides significant benefits for
low- and moderate-income individuals, families
and communities.
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Our commitment to upholding CRA is evidenced
by many years of strong examination results as
measured by the Office of the Comptroller of the
Currency (OCC). Each of our chartered institutions
earned the highest overall rating of “Outstanding”
for the three-year period of 2017 through 2019.
Our retail bank achieved an “Outstanding” rating
on the lending and investment tests in each of
the fifteen geographic rating areas. Our limited-
purpose credit card b
Keyword: governance
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Community Advisory Council
Capital One established the Community
Advisory Council (CAC) in 2013. The CAC is a
forum where Capital One convenes leaders from
the nonprofit sector twice a year to learn about
and provide feedback on the Company’s strategy,
products and services — especially those related
to underserved communities.
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We believe cross-sector partnerships can deliver small number of consumers pay an outsized
powerful results in addressing issues such proportion of fees and acknowledged the need
as socioeconomic mobility — but only if the for affordable, short-term credit.
organizations have shared priorities and work
“The im
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SOCIAL
Privacy and
Data Security
As a business that relies on trust, Capital One
is committed to implementing leading policies
and data protection standards to protect
consumers’ private information, and to maintain
their confidence in our ability to safeguard their
personal and financial information.
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Capital One collects information in order to program and key enterprise cyber initiatives. In
better serve our customers and potential addition, the Risk Committee discusses matters
customers, and we seek to be transparent in escalated to it by the Technology and Cyber Risk
the ways in which we collect, use and share Committee, a management-level co
Keyword: governance
Security Officer (CISO) and the Chief Technology Capital One’s cyber security governance approach
Risk Officer (CTRO) on Capital One’s technology can be found in our 2022 Proxy Statement.
and cyber risk profile, enterprise cyber
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GOVERNANCE
Corporate Governance
and ESG Oversight
We and our Board of Directors believe that
robust, dynamic corporate governance policies
and practices are the foundation of an effective
and well-functioning enterprise and are vital to
preserving the trust of our stakeholders, including
customers, stockholders, regulators, suppliers,
associates, our communities and the general public.
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and strategic matters
Keyword: governance
key governance policies, including our overall
effective corporate governance that provides
strategic plan, technology strategic plan,
our Board of Directors (Board) with the
information security policy and program,
appropriate framework to engage in ongoing
our Code of Conduct and the Corporate
oversight of the Company. Our Board
Governance Guidelines, including Director
develops, oversees and reinforces sound
Independence Standards.
corporate governance principles and practices
that enable the Board and its committees to Our Corporate Governance Guidelines formal-
remain attuned to significant developments in ize the Company’s governance practices and
Ime Archibong Christine Detrick Ann Fritz Hackett Peter Thomas Killalea
our business and the industry.
Keyword: governance
These Guidelines enable our Board to engage Governance and Nominating
Our Board plays a critical role in supporting Committee Chair
in responsible decision-making, work with
and overseeing Capital One’s corporate culture,
management to pursue Capital One’s strategic
mission and values and sets the “tone at the
objectives and promote the long-term interests
top” — including through its oversight of the
of our stockholders.
Company’s ESG priorities. Among other things,
the Board oversees management’s development Board Composition
and implementation of Capital One’s strategy;
As of September 1, 2022, our Board has Eli Leenaars François Locoh-Donou Peter E. Raskind Eileen Serra
financial performance and associated risks; the Director Director, Compensation Director, Risk Committee Chair Director
e