exo-is/governance-reporting-on-listed-companies huggingface dataset:
Keyword: governance
Corporate Governance Guidelines (pg. 6)
2-18 Evaluation of the performance of the highest governance body Corporate Governance Guidelines (pg. 5)
2-19 Remuneration policies 2022 Proxy Statement (pg. 23)
Social > Compensation and Benefits
Compensation Committee Charter
2-20 Process to determine remuneration 2022 Proxy Statement (pg. 23)
Social > Compensation and Benefits
Compensation Committee Charter
2-21 Annual total compensation ratio 2022 Proxy Statement (pg. 40)
Strategy, Policies & Practices
2-22 Statement on sustainable development strategy Governance > Overview and Approach
2022 Proxy Statement (pg. 16)
2-23 Policy commitments Position on Policy Creation
Cintas’ corporate policies related to responsible business conduct are referenced and
linked (when p
Keyword: governance
2-26 Mechanisms for seeking advice and raising concerns Governance > Ethics and Integrity > Reporting Concerns
2-27 Compliance with laws and regulations Governance > Regulatory Compliance
100CINTAS 2022 ESG REPORT ABOUT CINTAS OUR ESG JOURNEY ENVIRONMENT SOCIAL GOVERNANCE APPENDIX
DISCLOSURE DESCRIPTION PAGE NUMBER(S), URL(S) AND/OR INFORMATION
Stakeholder Engagement
2-29 Approach to stakeholder engagement Our ESG Journey > Stakeholder Engagement
2-30 Collective bargaining agreements FY’19 – 3.54%, FY’20 – 2.73%, FY’21 – 2.41%, and FY’22 – 2.09%
Material Topics 2021
3-1 Process for determining material topics Our ESG Journey > Impact Priorities
3-2 List of material topics Our ESG Journey > Impact Priorities
3-3 Management of material topics Our ESG Journey > Impact Priorities
Environment > Climate, Emissi
Keyword: governance
101CINTAS 2022 ESG REPORT ABOUT CINTAS OUR ESG JOURNEY ENVIRONMENT SOCIAL GOVERNANCE APPENDIX
DISCLOSURE DESCRIPTION PAGE NUMBER(S), URL(S) AND/OR INFORMATION
201: Economic Performance 2016
201-01 Direct economic value generated and distributed FY’22 Form 10-K (pg. 20)
FY’22 Form 10-K (pg. 21)
FY’22 Form 10-K (pg. 47)
201-02 Financial implications and other risks and opportunities due to climate change FY’22 Form 10-K (pg. 12)
FY’22 Form 10-K (pg. 13)
FY’22 Form 10-K (pg. 14)
201-03 Defined benefit plan obligations and other retirement plans Social > Compensation and Benefits
FY’22 Form 10-K (pg. 59)
201-04 Financial assistance received from government Governance > Tax Policy
FY’22 Form 10-K (pg. 55)
202: Market Presence 2016
202-01 Ratios of standard entry level wage by gender compared to local minimum wage Social > Compe
Keyword: governance
205-01 Operations assessed for risks related to corruption Governance > Ethics and Integrity > Risk Assessments
205-02 Communication and training about anti-corruption policies and procedures Governance > Ethics and Integrity > Ethics and Compliance Training
205-03 Confirmed incidents of corruption and actions taken Governance > Ethics and Integrity > Risk Assessments
206: Anti-Competitive Behavior 2016
206-01 Legal actions for anti-competitive behavior, anti-trust, and monopoly practices At the close of FY’22, Cintas was not subject to any pending legal actions related to anti-
competitive behavior, anti-trust, or monopoly practices.
Governance > Ethics and Integrity
102CINTAS 2022 ESG REPORT ABOUT CINTAS OUR ESG JOURNEY ENVIRONMENT SOCIAL GOVERNANCE APPENDIX
DISCLOSURE DESCRIPTION PAGE NUMBER(S), URL(S) AN
Keyword: governance
207-01 Approach to tax Governance > Tax Policy
207-02 Tax governance, control, and risk management Governance > Tax Policy
207-03 Stakeholder engagement and management concerns related to tax Governance > Tax Policy
Our ESG Journey > Stakeholder Engagement
207-04 Country-by-country reporting Governance > Tax Policy
301: Materials 2016
301-02 Recycled input materials used Environment > Materials
Environment > Materials > Reducing, Reusing, Recycling, and Repurposing Our Textiles
301-03 Reclaimed products and their packaging materials Environment > Materials
Environment > Materials > Reducing, Reusing, Recycling, and Repurposing Our Textiles
302: Energy 2016
302-01 Energy consumption within the organization Environment > Energy Performance
Environment > Energy Data
302-02 En
Keyword: governance
103CINTAS 2022 ESG REPORT ABOUT CINTAS OUR ESG JOURNEY ENVIRONMENT SOCIAL GOVERNANCE APPENDIX
DISCLOSURE DESCRIPTION PAGE NUMBER(S), URL(S) AND/OR INFORMATION
305: Emissions 2016
305-01 Direct (Scope 1) GHG emissions Environment > Emissions Performance
Environment > Emissions Data
305-02 Energy indirect (Scope 2) GHG emissions Environment > Emissions Performance
Environment > Emissions Data
305-03 Other indirect (Scope 3) GHG emissions Environment > Emissions Performance
Environment > Emissions Data
305-04 GHG emissions intensity Environment > Emissions Performance
Environment > Emissions Data
305-05 Reduction of GHG emissions Environment > Emissions Performance
Environment > Emissions Data
306: Effluents and Waste 2016
306-03 Significant Spills Governance > Regulatory Compliance
306: Waste 2020
306-01 Waste generation and
Keyword: governance
104CINTAS 2022 ESG REPORT ABOUT CINTAS OUR ESG JOURNEY ENVIRONMENT SOCIAL GOVERNANCE APPENDIX
DISCLOSURE DESCRIPTION PAGE NUMBER(S), URL(S) AND/OR INFORMATION
403: Occupational Health & Safety 2016
403-01 Occupational health and safety management system Social > Safety and Health > Occupational Safety and Health Management System
403-02 Hazard identification, risk assessment, and incident investigation Social > Safety and Health > Annual CHSMS Evaluations
Social > Safety and Health > Ongoing Monitoring
403-03 Occupational health services Social > Compensation and Benefits > Employee-Partner Benefits
Social > Safety and Health > Occupational Health Initiatives
Social > Safety and Health > Ergo Excellence
403-04 Worker participation, consultation, and communication on occupational health Social > Safety and Health > Employee
Keyword: governance
405-01 Diversity of governance bodies and employees 2022 Proxy Statement (pg. 14)
Social > Our People
Social > Diversity, Equity & Inclusion
405-02 Ratio of basic salary and remuneration of women to men Social > Compensation and Benefits > Pay Equity
105CINTAS 2022 ESG REPORT ABOUT CINTAS OUR ESG JOURNEY ENVIRONMENT SOCIAL GOVERNANCE APPENDIX
DISCLOSURE DESCRIPTION PAGE NUMBER(S), URL(S) AND/OR INFORMATION
406: Non-Discrimination 2016
406-01 Incidents of discrimination and corrective actions taken Governance > Regulatory Compliance
407: Freedom of Association and Collective Bargaining 2016
407-01 Operations and suppliers in which the right to freedom of association and Social > Human Rights > At-Risk Locations
collective bargaining may be at risk Social > Our People
408
Keyword: governance
411-01 Incidents of violations involving rights of indigenous peoples Governance > Regulatory Compliance
413: Local Communities 2016
413-01 Operations with local community engagement, impact assessments, Social > Community Impact and Philanthropy
and development programs
413-02 Operations with significant actual and potential negative impacts on Governance > Regulatory Compliance
local communities
414: Supplier Social Assessment 2016
414-01 New suppliers that were screened using social criteria Social > Global Supply Chain and Supplier Relations > FY’22 Monitoring and Results
414-02 Negative social impacts in the supply chain and actions taken Social > Global Supply Chain and Supplier Relations > FY’22 Monitoring and Results
415: Public Policy 2016
415-01 Political contributions Governance > Public Policy and Advocacy
Keyword: governance
Governance > Regulatory Compliance > First Aid & Safety Product Regulation
416-02 Incidents of non-compliance concerning the health and safety impacts of Governance > Regulatory Compliance
products and services
106CINTAS 2022 ESG REPORT ABOUT CINTAS OUR ESG JOURNEY ENVIRONMENT SOCIAL GOVERNANCE APPENDIX
DISCLOSURE DESCRIPTION PAGE NUMBER(S), URL(S) AND/OR INFORMATION
417: Marketing and Labeling 2016
417-01 Requirements for product and service information and labeling Governance > Regulatory Compliance > First Aid & Safety Product Regulation
Social > Impacts of Our Products and Services
417-02 Incidents of non-compliance concerning product and service information Governance > Regulatory Compliance
and labeling
417-03 Incidents of non-compliance concer
Keyword: governance
ning marketing communications Governance > Regulatory Compliance
418: Customer Privacy 2016
418-01 Substantiated complaints concerning breaches of customer privacy and losses of Governance > Cybersecurity and Data Privacy
customer data
107CINTAS 2022 ESG REPORT ABOUT CINTAS OUR ESG JOURNEY ENVIRONMENT SOCIAL GOVERNANCE APPENDIX
2022 SUSTAINABLE ACCOUNTING
STANDARDS BOARD (SASB) INDEX
We also reference the SASB framework in the development of our 2022 ESG Report. As a company with a unique and complex business model that falls under
multiple industry categories, we included disclosures to meet portions of the SASB Standards for Professional & Commercial Services; Road Transportation;
and Apparel, Accessories & Footwear. The data in this report relates to the period from June 1, 20
Keyword: governance
Data Security SV-PS-230a.1 Description of approach to Discussion n/a Cintas takes a multiple-tiered approach to Governance > Cybersecurity and
identifying and addressing and Analysis system security. We utilize software programs Data Privacy
data security risks to identify potential system security risks,
and perform a regular analysis of the system
updates. We regularly audit and review our
processes. In addition, Cintas performs regular
security maintenance, including issuing system
patches, performing penetration testing, and
monitoring data flow throughout the company,
among other security efforts. Cintas’ employee-
partners are also required to complete annual
online training courses to help them identify
potential digital security risks.
SV.PS-230a.2 Description of policies Discussion n/a We adhere to best practices for data collection, Governance > Cybe
Keyword: governance
SV-PS-230a.3 (1) Number of data Quantitative Qty., Pct FY’22: Governance > Cybersecurity and
breaches, (2) percentage (1) Zero Data Privacy
involving customers' (2) 0%
confidential business (3) Zero
information (CBI) or
personally identifiable
information (PII), (3) number
of customers affected
108CINTAS 2022 ESG REPORT ABOUT CINTAS OUR ESG JOURNEY ENVIRONMENT SOCIAL GOVERNANCE APPENDIX
TOPIC CODE ACCOUNTING METRIC CATEGORY UNIT OF MEASURE DATA AND ADDITIONAL INFORMATION REFERENCE LOCATION
Workforce SV-PS-330a.1 Percentage of gender Quantitative Pct FY’22 Total Workforce by Gender Social > Diversity, Equity & Inclusion
Diversity and and racial/ethnic group Female = 35.7% > Workforce Data
Engagement representation for total Male = 64.3%
workforce
FY’22 Total U.S. Workforce by
EEO-1 Designations
White = 55.8%
Lat
Keyword: governance
Professional SV-PS-510a.1 Description of approach Discussion n/a Governance > Ethics and Integrity
Integrity to ensuring professional and Analysis Code of Conduct and
integrity Business Ethics
SV-PS-510a.2 Total amount of monetary Quantitative US$ FY’22: $0 FY’22 Form 10-K (pg. 16)
losses as a result of legal
proceedings associated
with professional integrity
ACTIVITY METRIC CATEGORY UNIT OF MEASURE DATA AND ADDITIONAL INFORMATION REFERENCE LOCATION
Number of employees by: (1) full-time and part-time, Quantitative Qty. FY’22: Social > Diversity, Equity & Inclusion
(2) temporary, and (3) contract Full-time: 42,445 > Workforce Data
Part-time: 248
Contract: 0
109CINTAS 2022 ESG REPORT ABOUT CINTAS OUR ESG JOURNEY ENVIRONMENT SOCIAL GOVERNANCE APPENDIX
TOPIC CODE ACCOUNTING METRIC CATEGORY UNIT OF MEASURE DATA AND ADD
Keyword: governance
Governance > ESG Governance
analysis of performance
and Oversight
against those targets
TR-RO-110a.3 (1) Total fuel consumed, Quantitative GJ, Pct FY’22: Environment > Energy Data
(2) percentage natural gas, (1) 12,316,732 GJ (Natural Gas, Propane,
(3) percentage renewable Gasoline and E85, and Diesel)
(2) 64.04%
(3) 0%
Driver TR-RO-320a.1 (1) Total recordable incident Quantitative Pct FY’22: Social > Safety and Health > Work-
Working rate (TRIR) and (2) fatality (1) 1.61 related Injuries and Illness
Conditions rate for (a) direct employees (2a) 0%
and (b) contract employees (2b) Not applicable
TR-RO-320a.3 Description of approach Discussion n/a Social > Safety and Health >
to managing short-term and Analysis Awareness, Training
and long-term driver and Development
h
Keyword: governance
Accident TR-RO-540a.3 (1) Number and Quantitative Qty. MT FY’22: Governance > Regulatory
& Safety (2) aggregate volume (1) No spills that were material to Cintas as Compliance
Management of spills and releases to a company.
the environment (2) No spills that were material to Cintas as
a company.
Apparel, Accessories & Footwear
Management CG-AA-250a.1 Discussion of processes Discussion n/a Environment > Chemical Safety
of Chemicals to maintain compliance and Analysis Governance > Regulatory
in Products with restricted Compliance > First Aid & Safety
substances regulations Product Regulation
CG-AA-250a.2 Discussion of processes to Discussion n/a Environment > Chemical Safety
assess and manage risks and Analysis Governance > Regulatory
and/or hazards associated Compliance > First Aid & Safety
with chemicals in produc
Keyword: governance
110CINTAS 2022 ESG REPORT ABOUT CINTAS OUR ESG JOURNEY ENVIRONMENT SOCIAL GOVERNANCE APPENDIX
UN SUSTAINABLE DEVELOPMENT GOALS
We have reviewed our ESG strategy against the United Nations (UN) Sustainable Development Goals (SDGs),
a global framework which aims to address some of the world’s most pressing environmental, social and governance
challenges. Our current ESG work aligns closely with 3 SDGs:
SDG 6: CLEAN WATER SDG 7: AFFORDABLE SDG 12: RESPONSIBLE
AND SANITATION AND CLEAN ENERGY CONSUMPTION AND
PRODUCTION
Water is a prime input in our business, and With our ambition to achieve Net Zero GHG Consistent with our Corporate Culture, our
we have placed significant effort on lessening emissions by 2050, we are committed to employee-partners are expected to adhere to
our water requirements through conservation increasing
Keyword: corruption
Environment, and Anti-Corruption, which Cisco signed in 2001.
Through a powerful combination of our technology, our people, and 
our purpose—to power an inclusive future for all—we have helped 
customers and communities all around the globe, and this year 
we’re celebrating an amazing milestone. In 2016, we set a goal to 
positively impact 1 billion people by fiscal 2025, and I’m incredibly 
proud to share that we’ve surpassed that goal more than a year 
early. Together, we have made a real, tangible difference for more 
than one-eighth of the world’s population. This is truly a testament 
to what a company can achieve when its people and purpose 
intersect in service of communities.
It also speaks to the importance of a culture that fosters opportunities 
and supports pe
Keyword: corruption
links to conflict financing, and the existence of corruption in the trade 
of minerals. In Cisco’s supply chain, 71 percent of the 3TG (tantalum, 
tin, tungsten, and gold) SORs and 61 percent of the cobalt refiners 
reported by our surveyed suppliers were conformant or active in a 
third-party audit program. Cisco also works to improve conditions 
for miners and the communities they live in globally.
Cisco is a member of the Public-Private Alliance for Responsible 
Minerals Trade and the European Partnership for Responsible Minerals 
(EPRM). We support the EPRM-funded Sustainable Trade in Artisanal 
Gold program, which benefits miners in Burkina Faso by improving 
and scaling responsible sourcing tools and practices. We also 
contribute to the RCS Global Better Mining program, which monitors 
workin
Keyword: governance
Cisco continuously strives for transparency in our reporting on our environmental, social, and governance (ESG) initiatives, goals, 
and progress. We set ambitious goals knowing that they may be difficult to fully achieve, but we strive to meet them within the 
designated time frames all the same. Acquiring other companies can potentially impact our progress towards our ESG goals. We 
will transparently report on our progress, including any impacts from acquisitions.
Cisco is the worldwide 
leader in technology that 
powers the Internet.
Our products and services include 
networking, collaboration solutions, security 
solutions, wireless and mobility, data center, 
Internet of Things (IoT), video, analytics, and 
software solutions.
1984 
founded
US$57 billion 
FY23 revenue
84,900 
employees
95 
countries
About this report
This Purpose Report
Keyword: governance
having environmental, social, and governance (ESG) and corporate 
social responsibility efforts woven into a business strategy is 
not just good for the world; it also creates important business 
opportunities. Through our commitments and actions, Cisco also 
continues to reaffirm its support of the Ten Principles of the United 
Nations Global Compact (UNGC) in the areas of Human Rights, Labor, 
Environment, and Anti-Corruption, which Cisco signed in 2001.
Through a powerful combination of our technology, our people, and 
our purpose—to power an inclusive future for all—we have helped 
customers and communities all around the globe, and this year 
we’re celebrating an amazing milestone. In 2016, we set a goal to 
positively impact 1 billion people by fiscal 2025, and I’m incredibly
Keyword: governance
Governance
	
●
Corporate governance 
	
●
Data security and privacy 
	
●
Business ethics 
	
●
Innovation and 
responsible technology
* These ESG focus areas are the topics identified in our fiscal 2023 ESG materiality assessment.1 The topics found to be of greater significance are noted in bold.
Visit Cisco’s ESG Reporting Hub for more information on:
Our strategy
Stakeholder engagement and ESG materiality1
Key ratings and rankings
Policies, positions, and guides
1 ESG materiality, as referred to in this report, and our ESG materiality assessment process are different from “materiality” in the context of Securities and Exchange 
Commission (SEC) disclosure obligations. Issues deemed material for purposes of our ESG reporting and for purposes of deter
Keyword: governance
our approach to these issues through enhanced governance, as 
well as the development of policies and procedures aimed at 
addressing human rights impacts across the value chain.
Governance of human 
rights issues
In fiscal 2023 we established a new Environmental, Social, and Public 
Policy Committee on Cisco’s Board of Directors, which oversees 
human rights issues and other ESG matters. Our Business and 
Human Rights team oversees human rights policy and implementation 
across Cisco, while our Supply Chain Sustainability team conducts 
human rights due diligence in our supply chain. Two cross-functional, 
executive-level committees—our Human Rights Advisory Committee 
and Supply Chain ESG Committee—provide guidance on human rights 
risks and strategy. 
Cisco rose to third place from 
11th out
Keyword: governance
Underpinning our new strategy is an enhanced governance 
model, led by Cisco’s first Chief Sustainability Officer, 
Mary de Wysocki. In fiscal 2023, we created the Cisco 
Sustainability Council, with representation from functions 
across the business, to drive cross-company governance 
and execution. We also established governance processes 
for external communications, public goals, and claims related 
to environmental sustainability. 
Through enhanced governance, we are managing risk, 
increasing the transparency with which we communicate 
about sustainability, and upholding the high level of trust our 
customers and others have come to expect from Cisco.
Our plan to 
connect a 
regenerative 
future
Transition to 
clean energy
Lead in energy-efficiency 
innovation
Connect clean energy and 
di
Keyword: bribe
Following our policies, including compliance with laws, anti-corruption and bribery, anti-competitive 
behavior, paying taxes and transparent political engagement
Business Model Resilience
Creating, developing and deploying a business model that can meet significant challenges such as natural 
disasters, health pandemics and global climate change
Climate Change
Reducing our own contribution to climate change while financing and facilitating projects that accelerate 
the transition to a low-carbon economy
Community Investment
Enabling greater cohesion with community stakeholders through public-private partnerships, monetary 
or in-kind donations, volunteer time or employee fundraising/match schemes
COVID-19
Adjusting our operations and long-term strategy to allow us to respond effectively to current and future 
global heal
Keyword: bribe
dering, sanctions and anti-bribery topics 
	• Featured stories on Citi’s intranet and in blogs 
from Citi senior executives, employees and 
partners highlighting how we enable growth 
and progress 
	• Our Global Sustainability Network consists 
of employees from across Citi whose work 
directly relates to sustainability and ESG, to 
promote knowledge sharing and alignment on 
related activities
Suppliers
	• Meetings, calls, conferences and workshops
	• Corporate Responsibility Questionnaire to help 
assess management of ESG issues, including 
climate change and modern slavery
	• Hosted multiple events to create opportunities 
to engage with diverse suppliers and help to 
build their capacity, including in sustainability  
Communities and 
Nongovernmental 
Organizations (NGO
Keyword: bribe
— including Anti-Bribery, Anti-Money 
Laundering (AML), Sanctions and the 
Ethics Office — we work to counteract the 
many and varied threats of corruption 
facing the financial sector. Citi’s Chief 
Compliance Officer, who reports directly 
to our CEO, provides regular reports 
on the performance of the compliance 
program, in regard to Anti-Bribery, 
AML and Sanctions, to our Board of 
Directors or a committee of the Board, as 
appropriate.
Citi is a member of United for Wildlife’s 
Financial Taskforce, a collaboration 
between financial institutions and 
nongovernmental organizations to fight 
illegal wildlife trafficking (IWT). We have 
been working to increase employee 
awareness of this issue, so we can better 
identify red flags and enhance our AML 
program
Keyword: bribe
Anti-Bribery Program
Citi has policies, procedures and 
internal controls to comply with anti-
bribery laws, and we conduct an annual 
bribery risk assessment of all global 
business lines. We provide our staff 
with anti-bribery training annually and 
supplement it with targeted training and 
communications as needed. For more 
information, see the Citi Anti-Bribery 
Program Statement — which is updated 
at least annually — and Citi’s Code of 
Conduct, which summarizes our Anti-
Bribery Policy.
Anti-Corruption Programs 
and Training 
Anti-Money Laundering 
Program
Citi’s AML Program protects our 
clients, our franchise and the global 
financial system from the risks of money 
laundering and terrorist financing. 
The program includes more than 
5,700 e
Keyword: bribe
2020 Anti-Money Laundering, Sanctions and Anti-Bribery Training 
(By Region)* 
63,343
North 
America
26,820
Europe, Middle 
East and Africa
21,116
Latin 
America
69,553
Asia 
Pacific
* This combined online training incorporates multiple anti-corruption efforts, including AML, sanctions and anti-bribery 
   training. Numbers include all Citi staff who completed the 2020 training as of February 2021. (Employees and contin- 	
   gent workers generally have 30 days to complete it.) 
Contents 
ESG at Citi 
Sustainable Progress 
Equitable & Resilient Communities 
Talent & Diversity 
Risk Management & Responsible Business 
Appendices
Citi 2020 ESG Report
108
Taxation Policies and Standards
Citi operates in nearly 100 countries 
and strictly abides by all tax laws in the 
U.S. and throughout the world
Keyword: bribe
• Anti-Bribery Program Statement
205-2 Communication and training 
about anti-corruption policies and 
procedures
	• Risk Management > Managing Corruption and Tax-Related Risks
	• Anti-Bribery Program Statement
	• Anti-Money Laundering Program
	• Citi Code of Conduct
Contents 
ESG at Citi 
Sustainable Progress 
Equitable & Resilient Communities 
Talent & Diversity 
Risk Management & Responsible Business 
Appendices
Citi 2020 ESG Report
139
Disclosure Number and Title Report Section or Other Documentation
GRI 206: Anti-competitive Behavior 2016
103-1 Explanation of the material topic 
and its Boundary
	• Our Material ESG Issues: Citi in a Global Context 
103-2 The management approach and its 
components 
	• ESG Governance at Citi 
	• Citi Code of Conduct
Keyword: bribe
Citi has policies, procedures and internal controls to comply with anti-bribery 
laws, and we conduct an annual bribery risk assessment of all global business 
lines. We provide our staff with anti-bribery training annually and supplement it 
with targeted training and communications as needed.
     Sustainability and other ESG-related goals are incorporated into certain 
executive scorecards, which are key elements of performance management tied 
to the determination of incentive compensation for these executives. For more 
information, see “Remuneration” on page 13 of our 2020 ESG Report.
2020 ESG Report:
	• ESG Governance at Citi
	• Risk Management > Ethics and
Culture at Citi
External References:
	• Citi Code of Conduct 
	• Environmental and Social Policy 
Framework
	• Equator Principles
	• Ethics, Conduct and Cul
Keyword: bribe
bribery.
	• Risk Management > Managing Corruption and Tax-Related Risks 
	• Anti-Bribery Program
	• Citi Code of Conduct 
	• Citi Requirements for Suppliers 
	• Citi Statement of Supplier Principles  
Contents 
ESG at Citi 
Sustainable Progress 
Equitable & Resilient Communities 
Talent & Diversity 
Risk Management & Responsible Business 
Appendices
Citi 2020 ESG Report
165
United Nations Guiding Principles Reporting 
Framework Index
We have included information and disclosures in this report aligned with the United Nations Guiding Principles reporting frame­
work. This reflects our support of the UN Guiding Principles on Business and Human Rights and our commitment to transparency 
and accountability regarding our human rights-related activities
Keyword: corruption
Following our policies, including compliance with laws, anti-corruption and bribery, anti-competitive 
behavior, paying taxes and transparent political engagement
Business Model Resilience
Creating, developing and deploying a business model that can meet significant challenges such as natural 
disasters, health pandemics and global climate change
Climate Change
Reducing our own contribution to climate change while financing and facilitating projects that accelerate 
the transition to a low-carbon economy
Community Investment
Enabling greater cohesion with community stakeholders through public-private partnerships, monetary 
or in-kind donations, volunteer time or employee fundraising/match schemes
COVID-19
Adjusting our operations and long-term strategy to allow us to respond effectively to current and future
Keyword: corruption
Managing Corruption 
and Tax-Related Risks
Anti-Corruption Activities
Through the work of a range of teams 
focused on Citi’s anti-corruption efforts 
— including Anti-Bribery, Anti-Money 
Laundering (AML), Sanctions and the 
Ethics Office — we work to counteract the 
many and varied threats of corruption 
facing the financial sector. Citi’s Chief 
Compliance Officer, who reports directly 
to our CEO, provides regular reports 
on the performance of the compliance 
program, in regard to Anti-Bribery, 
AML and Sanctions, to our Board of 
Directors or a committee of the Board, as 
appropriate.
Citi is a member of United for Wildlife’s 
Financial Taskforce, a collaboration 
between financial institutions and 
nongovernmental organizations to fight 
illegal wildli
Keyword: corruption
Anti-Corruption Programs 
and Training 
Anti-Money Laundering 
Program
Citi’s AML Program protects our 
clients, our franchise and the global 
financial system from the risks of money 
laundering and terrorist financing. 
The program includes more than 
5,700 employees globally, including 
207 designated AML Country Officers 
covering every Citi business, function 
and geographic area. These specialists 
partner with various functions, including 
Compliance, Audit, Technology, and our 
institutional and consumer businesses, 
to provide effective enterprise AML risk 
assessment and to meet our AML-related 
requirements at both the global and local 
levels. For more information, visit our 
AML Program website. 
Sanctions Program
Citi complies with applicabl
Keyword: corruption
* This combined online training incorporates multiple anti-corruption efforts, including AML, sanctions and anti-bribery 
   training. Numbers include all Citi staff who completed the 2020 training as of February 2021. (Employees and contin- 	
   gent workers generally have 30 days to complete it.) 
Contents 
ESG at Citi 
Sustainable Progress 
Equitable & Resilient Communities 
Talent & Diversity 
Risk Management & Responsible Business 
Appendices
Citi 2020 ESG Report
108
Taxation Policies and Standards
Citi operates in nearly 100 countries 
and strictly abides by all tax laws in the 
U.S. and throughout the world. We are 
a current income taxpayer, both within 
and outside the U.S. Our tax profile is 
consistent with the locations of our 
business operations, and our review and 
escalation processes enable
Keyword: corruption
Anti-Corruption Activities section.
Privacy
The fair, ethical and lawful collection, use 
and processing of customers’ personal 
information is essential to build trust, 
provide best-in-class services and achieve 
our corporate objectives. To help meet this 
goal, Citi has established a dedicated Chief 
Privacy Office team led by a global Chief 
Privacy Officer. The Chief Privacy Office, 
part of our Independent Compliance Risk 
Management team, manages the Citi 
Global Privacy Program, which is overseen 
by the Citi Global Privacy Governance 
Council. The program provides a frame­
work for managing privacy and confidenti­
ality risks for the company.
Citi’s Privacy and Confidentiality Policy 
articulates principles relating to the 
collection and proces
Keyword: corruption
tied to corruption or human rights viola­
tions are effective ways to undermine 
their efforts. 
Additionally, under our U.S. Commercial 
Firearms Policy, adopted in 2018, we 
require clients or partners that are 
U.S. firearms retailers or firearms 
manufacturers that sell through U.S. 
retail channels to adhere to a set of best 
practices regarding the sale of firearms. 
For retailers, these practices include 
selling firearms only to individuals who 
have completed a background check, not 
selling high-capacity magazines or bump 
stocks (which modify semiautomatic fire­
arms to fire faster, at rates comparable 
to fully automatic firearms), and selling 
firearms to individuals under age 21 only 
if they have received firearms safety 
training (e.g., as pa
Keyword: corruption
GRI 205: Anti-corruption 2016
103-1 Explanation of the material topic 
and its Boundary
	• Our Material ESG Issues: Citi in a Global Context 
	• Risk Management > Managing Corruption and Tax-Related Risks
103-2 The management approach and its 
components 
	• ESG Governance at Citi 
	• Risk Management > Managing Corruption and Tax-Related Risks
103-3 Evaluation of the management 
approach
	• ESG Governance at Citi 
	• Risk Management > Managing Corruption and Tax-Related Risks
205-1 Operations assessed for risks 
related to corruption
	• Risk Management > Managing Corruption and Tax-Related Risks
	• Anti-Bribery Program Statement
205-2 Communication and training 
about anti-corruption policies and 
procedures
	• Risk Management > Managing Corruption and Tax-Related
Keyword: corruption
• Risk Management > Managing Corruption and Tax-Related Risks
	• Risk Management > Serving Our Customers and Clients Responsibly
	• 2020 10-K pages 66-69
103-3 Evaluation of the management 
approach
	• Risk Management > Managing Corruption and Tax-Related Risks 
	• Risk Management > Serving Our Customers and Clients Responsibly
	• 2020 10-K pages 66-69
Contents 
ESG at Citi 
Sustainable Progress 
Equitable & Resilient Communities 
Talent & Diversity 
Risk Management & Responsible Business 
Appendices
Citi 2020 ESG Report
146
Disclosure Number and Title Report Section or Other Documentation
419-1 Non-compliance with laws and 
regulations in the social and economic 
area
	• 2020 10-K pages 66-69, 116-117
	• 2020 Annual Report
Financial Services Sector Supplement
FS6 Percentage of
Keyword: corruption
rights, labor issues, the environment and anti-corruption.  
“Citi’s ongoing support and participation in the United Nations Global Compact 
reinforce our ESG agenda and work to support our clients, colleagues 
and communities. From enabling the transition to a net zero economy, to 
supporting the equitable growth of underserved communities around the 
world, we’re committed to continue playing our part to build a better world.”
– Jane Fraser, Chief Executive Officer
UNGC Principle 
Report Section or Other Documentation
Human Rights
Principle 1: Businesses should support and respect the 
protection of internationally proclaimed human rights; 
and
	• Human Rights > Our Commitment to Respect Human Rights 
	• Citi Code of Conduct 
	• Citi Statement on Human Rights
Principle 2: make sure that they ar
Keyword: corruption
Anti-corruption
Principle 10: Businesses should work against 
corruption in all its forms, including extortion and 
bribery.
	• Risk Management > Managing Corruption and Tax-Related Risks 
	• Anti-Bribery Program
	• Citi Code of Conduct 
	• Citi Requirements for Suppliers 
	• Citi Statement of Supplier Principles  
Contents 
ESG at Citi 
Sustainable Progress 
Equitable & Resilient Communities 
Talent & Diversity 
Risk Management & Responsible Business 
Appendices
Citi 2020 ESG Report
165
United Nations Guiding Principles Reporting 
Framework Index
We have included information and disclosures in this report aligned with the United Nations Guiding Principles reporting frame­
work. This reflects our support of the UN Guiding Principles on Business and Human
Keyword: tax
behavior, paying taxes and transparent political engagement
Business Model Resilience
Creating, developing and deploying a business model that can meet significant challenges such as natural 
disasters, health pandemics and global climate change
Climate Change
Reducing our own contribution to climate change while financing and facilitating projects that accelerate 
the transition to a low-carbon economy
Community Investment
Enabling greater cohesion with community stakeholders through public-private partnerships, monetary 
or in-kind donations, volunteer time or employee fundraising/match schemes
COVID-19
Adjusting our operations and long-term strategy to allow us to respond effectively to current and future 
global health crises
Data Security/Financial Product
Keyword: tax
construction and permanent lending, tax 
credit equity and Fannie Mae and Freddie 
Mac mortgage banking.
In October 2020, we announced the 
issuance of our first Affordable Housing 
Bond. At $2.5 billion, it’s the largest-ever 
social bond from an issuer in the private 
sector. The use of the proceeds from 
the bond will finance the construction, 
rehabilitation and preservation of 
quality affordable housing for low- and 
moderate-income populations in the 
U.S., building on our record as the 
largest financer of affordable housing 
development in the U.S. As part of the 
transaction, Citi worked exclusively with 
women-, veteran- and minority-owned 
broker-dealers. 
In conjunction with the $2.5 billion 
bond offering, Citi unveiled a new 
Social Bond Framework for Affordable
Keyword: tax
data localization and tax and financial 
reforms. Our Government Affairs team 
members complete annual compliance 
training, conducted by outside experts, 
on campaign finance, lobbying and gifts/
entertainment rules.
Under U.S. Federal Election Commission 
rules, Citi’s Political Action Committee 
pools the voluntary contributions of 
eligible employees to support U.S. 
political candidates and campaigns 
that support the financial industry and 
complementary pro-business policies. 
This support allows us to take an 
active role in our country’s political 
process, promote our business goals 
and strengthen relationships with U.S. 
policymakers. Annually, we disclose 
our U.S. political contributions on our 
Corporate Governance webpage. That 
page also includes e
Keyword: tax
and Tax-Related Risks
Anti-Corruption Activities
Through the work of a range of teams 
focused on Citi’s anti-corruption efforts 
— including Anti-Bribery, Anti-Money 
Laundering (AML), Sanctions and the 
Ethics Office — we work to counteract the 
many and varied threats of corruption 
facing the financial sector. Citi’s Chief 
Compliance Officer, who reports directly 
to our CEO, provides regular reports 
on the performance of the compliance 
program, in regard to Anti-Bribery, 
AML and Sanctions, to our Board of 
Directors or a committee of the Board, as 
appropriate.
Citi is a member of United for Wildlife’s 
Financial Taskforce, a collaboration 
between financial institutions and 
nongovernmental organizations to fight 
illegal wildlife traffi
Keyword: tax
and strictly abides by all tax laws in the 
U.S. and throughout the world. We are 
a current income taxpayer, both within 
and outside the U.S. Our tax profile is 
consistent with the locations of our 
business operations, and our review and 
escalation processes enable us to adhere 
to high standards of compliance with 
applicable tax laws.
We emphasize strong internal controls 
and transparency with global tax authori­
ties and share information relevant to our 
tax profile. We supplement this transpar­
ency with additional country-by-country 
reporting, which is required under the 
Organisation for Economic Co-operation 
and Development’s action plan to 
address base erosion and profit shifting. 
Our tax policy is overseen by our Chief 
Tax Officer, who reports to th
Keyword: tax
Financial Officer. Tax policies and related 
matters are reviewed by the Audit 
Committee of the Board of Directors.
Citi complies with reporting and with­
holding requirements imposed globally 
on financial institutions in connection 
with customer transactions that these 
institutions intermediate. We have 
systems and processes to comply with 
the Foreign Account Tax Compliance 
Act, and we are in compliance with the 
Common Reporting Standard in all appli­
cable countries where local implementing 
guidance has been issued. Similarly, we 
have a firm-wide policy applicable to 
customer transactions under which Citi 
will only engage in transactions where 
there is a high degree of certainty that 
any tax aspects will be accepted by the 
respective taxing auth
Keyword: tax
• Risk Management > Managing Corruption and Tax-Related Risks
103-2 The management approach and its 
components 
	• ESG Governance at Citi 
	• Risk Management > Managing Corruption and Tax-Related Risks
103-3 Evaluation of the management 
approach
	• ESG Governance at Citi 
	• Risk Management > Managing Corruption and Tax-Related Risks
205-1 Operations assessed for risks 
related to corruption
	• Risk Management > Managing Corruption and Tax-Related Risks
	• Anti-Bribery Program Statement
205-2 Communication and training 
about anti-corruption policies and 
procedures
	• Risk Management > Managing Corruption and Tax-Related Risks
	• Anti-Bribery Program Statement
	• Anti-Money Laundering Program
	• Citi Code of Conduct
Contents 
ESG at Citi 
Sustainable Progress 
Equitable & Resilient C
Keyword: tax
• Risk Management > Managing Corruption and Tax-Related Risks
	• Risk Management > Serving Our Customers and Clients Responsibly
	• 2020 10-K pages 66-69
103-3 Evaluation of the management 
approach
	• Risk Management > Managing Corruption and Tax-Related Risks 
	• Risk Management > Serving Our Customers and Clients Responsibly
	• 2020 10-K pages 66-69
Contents 
ESG at Citi 
Sustainable Progress 
Equitable & Resilient Communities 
Talent & Diversity 
Risk Management & Responsible Business 
Appendices
Citi 2020 ESG Report
146
Disclosure Number and Title Report Section or Other Documentation
419-1 Non-compliance with laws and 
regulations in the social and economic 
area
	• 2020 10-K pages 66-69, 116-117
	• 2020 Annual Report
Financial Services Sector Supplement
FS6 Percentage of the port
Keyword: tax
• Risk Management > Managing Corruption and Tax-Related Risks 
	• Anti-Bribery Program
	• Citi Code of Conduct 
	• Citi Requirements for Suppliers 
	• Citi Statement of Supplier Principles  
Contents 
ESG at Citi 
Sustainable Progress 
Equitable & Resilient Communities 
Talent & Diversity 
Risk Management & Responsible Business 
Appendices
Citi 2020 ESG Report
165
United Nations Guiding Principles Reporting 
Framework Index
We have included information and disclosures in this report aligned with the United Nations Guiding Principles reporting frame­
work. This reflects our support of the UN Guiding Principles on Business and Human Rights and our commitment to transparency 
and accountability regarding our human rights-related activities and policies. The following table indicates where
Keyword: governance
and Governance Report
Contents 
ESG at Citi 
Sustainable Progress 
Equitable & Resilient Communities 
Talent & Diversity 
Risk Management & Responsible Business 
Appendices
Citi 2020 ESG Report
2
4
22
59
78
ESG at Citi

5	
Letter from Our CEO, Jane Fraser
10	
Our Approach to Driving Positive Impact
11 	
ESG Governance at Citi
14 	
Our Material ESG Issues: Citi in a Global Context
17	
Principles for Responsible Banking Impact Assessment
18	
Citi and the Sustainable Development Goals
19	
Stakeholder Engagement at Citi   
Sustainable Progress

24	
A Bold Commitment
27	
Financing the Low-Carbon Transition
36 	
Climate Risk
44 	
Sustainable Operations   
Equitable & Resilient 
Communities
60	
2020: An Unprecedented Year
61 	
Action for Racial Equity
68	
COVID
Keyword: governance
our environmental, social and governance (ESG) activities, performance and approach 
for calendar year 2020, focusing on the issues we have determined to be of material
1 
importance from an ESG perspective, which is a broader standard than that used in our 
financial disclosures. 
This report has been prepared in accordance with the GRI Standards: Core option. We also 
used three relevant sector standards from the Sustainability Accounting Standards Board, 
the Principles for Responsible Banking, the United Nations (UN) Global Compact and the UN 
Guiding Principles on Business and Human Rights frameworks to guide our reporting. (See 
related indexes.) 
We have embedded the UN Sustainable Development Goals into relevant sections of the report 
where Citi plays a direct role in ma
Keyword: governance
ESG Governance at Citi
14 	
Our Material ESG Issues: Citi in a Global Context
17	
Principles for Responsible Banking Impact Assessment
18	
Citi and the Sustainable Development Goals
19	
Stakeholder Engagement at Citi
Contents 
ESG at Citi 
Sustainable Progress 
Equitable & Resilient Communities 
Talent & Diversity 
Risk Management & Responsible Business 
Appendices
Citi 2020 ESG Report
5
TBD DESIGN
One year into the pandemic, the impacts of this global crisis are a reminder that Citi’s 
mission of enabling growth and economic progress isn’t just a bunch of words on our 
website. It’s something we take very seriously and bring to life through our day-to-day 
work in all parts of our business. I joined Citi more than 16 years ago, and my 
proudest moments
Keyword: governance
governance (ESG) agenda cannot just be 
a separate layer that sits above what we 
do day to day. It is embedded in what we 
do and creates concrete examples of the 
empathy I see in our firm every day as 
we work to serve our clients, customers 
and communities.
With trust in public institutions at record 
lows, there is greater opportunity for 
those of us in the private sector to step 
up and lead. One of the most urgent 
issues we can help to address is confront­
ing climate change. We are pleased to 
see the U.S. rejoin the Paris Agreement, 
and we are committed to doing our part. 
In 2020, in the midst of the pandemic, 
we announced our 2025 Sustainable 
Progress Strategy. At its heart is a 
five-year commitment to finance and 
facilitate $250 b
Keyword: governance
environmental, social and governance 
(ESG) focus is essential to our firm-wide 
strategy — deeply integrated into our 
business — and we continue to evolve 
our approach to managing ESG issues 
and opportunities. Many of our business 
units have expanded their capacity 
and capabilities to serve the growing 
ESG-related needs of our clients, and 
we’ve established dedicated ESG-focused 
bankers and broader teams.
As examples, in 2020, we created a 
dedicated Sustainability and Corporate 
Transitions team in our Banking and 
Capital Markets Advisory business and an 
ESG team in our Markets and Securities 
Services business. These teams engage 
with clients to provide sustainable 
finance products that support their 
low-carbon transition. 
Other examples of our comprehensive
Keyword: governance
Good governance is a fundamental principle at Citi, and we work to ensure 
that we are at the leading edge of best practices. We strive to maintain the 
highest standards of ethical conduct — reporting with accuracy and trans-
parency and maintaining compliance with the laws, rules and regulations that 
govern Citi’s businesses. 
Corporate Governance
Our governance structures, policies and 
processes serve employee, client and 
community needs; promote a culture of 
accountability and ethical conduct across 
our firm; and support our commitment 
to address global challenges through our 
core business. 
Our Board plays a role in providing over­
sight of our efforts to ensure responsible 
business practices. For example, the 
Personnel and Compensation Comm
Keyword: governance
Nomination, Governance and Public Affairs 
Committee (NGPAC) oversees Citi’s global 
ESG activities and performance. Our 
Ethics, Conduct and Culture Committee 
reflects our commitment to promote a 
strong culture of ethical conduct. The Risk 
Management Committee also receives 
updates on climate risk. 
Our Board of Directors aims to have at 
least two-thirds of its members as inde­
pendent directors. Currently, 14 out of 16 
members of the Board are independent. 
Additionally, the Chair of the Board is a 
nonexecutive independent director. 
Standing committees of our Board of 
Directors include: 
	• Audit 
	• Ethics, Conduct and Culture 
	• Executive 
	• Nomination, Governance and 
Public Affairs 
	• Personnel and Compensation
	• Risk Management 
In addition,
Keyword: governance
about Citi’s corporate governance, 
including our Board committee charters. 
See our Task Force on Climate-related 
Financial Disclosures report for details 
on our governance for climate change 
specifically. 
ESG Governance at Citi
Contents 
ESG at Citi 
Sustainable Progress 
Equitable & Resilient Communities 
Talent & Diversity 
Risk Management & Responsible Business 
Appendices
Citi 2020 ESG Report
12
ESG Governance
The NGPAC oversees our ESG activities. 
This committee’s responsibilities include 
reviewing our policies and programs for 
sustainability, climate change, human 
rights, diversity and other ESG issues, 
as well as advising on engagement with 
external stakeholders. For more infor­
mation on the roles and responsibilities 
of this committee, see the Nominat
Keyword: governance
Governance and Public Affairs 
Committee Charter. 
Sustainability 
Citi’s Board of Directors and senior 
management continue to expand the 
governance of climate risk and integrate 
climate considerations into their priori­
ties. Over the last two years, we have:
	• Appointed a new Chief Sustainability 	
	Officer
	• Established a Head of Climate Risk to 
partner with the Head of Environmental 
and Social Risk Management (ESRM) to 
integrate climate risk into our Risk 
Management processes
	• Formed a Global Sustainability Steering 
Committee to advise on our sustainability 	
	and climate change strategy
In addition, the board and senior 
management have increased the 
frequency and depth of conversations 
regarding climate matters.
Citi’s Board of Di