IR-2022-57, March 11, 2022
WASHINGTON — As part of a Servicewide effort to help under-served communities, the Internal Revenue Service announced today that it is looking for applicants to staff a new call site in Mississippi starting this spring.
The IRS will hire approximately ten Collection Contact Representatives in Clarksdale, Mississippi, to staff an IRS Automated Collection System (ACS) site, where they will answer calls from taxpayers to help them resolve their tax-related issues.
"A special focus for the IRS has been to increase services and employment in under-represented communities," said IRS Commissioner Chuck Rettig. "This new effort in Mississippi is designed to help people in the community as well as taxpayers needing help related to collection issues. We are proud to be working closely with federal, state and local officials to launch this new site, and we appreciate their significant assistance raising awareness about this important effort."
This special initiative is part of a larger project underway at the IRS to reach under-served communities. Increased IRS participation in the communities the agency serves will provide meaningful career opportunities while increasing service, raising awareness and compliance with tax laws in underrepresented communities.
Clarksdale is an initial step in the longer-term IRS effort. Job openings are for Collection Contact Representative positions. These positions deal with a full range of responsibilities in resolving issues and obtaining information relative to the tax administration process. Contact Representatives provide authoritative tax law assistance and take action where needed to resolve a taxpayer's tax issues, often involving delinquent situations. Actions needed might include analyzing the taxpayer's ability to pay, initiating liens and negotiating installment payment agreements.
These positions have a beginning salary range of $36,118 to $46,953 with potential for annual increases and promotions. Both English and bilingual Spanish positions are available. Qualified applicants will receive extensive training on IRS procedures to apply the tax laws and regulations with fairness, along with access and use of all necessary automated systems. Specialized or prior federal work experience is not required.
"Expanded IRS collection services will provide job opportunities in the Mississippi Delta while increasing the agency's ability to respond to taxpayer phone inquiries," said Darren Guillot, the IRS Small Business/Self-Employed Commissioner for Collection. "This is an important effort, and the IRS hopes this will open the door to other opportunities in other locations in the future.
Applications are being accepted through March 23. Interested individuals should apply today or as soon as possible via the following announcement on USAJOBS:

Contact Representative (Collection Representative): USAJOBS – Collection Contact Representative Announcement

Virtual Information Sessions
The IRS Small Business/Self Employed Division will be providing virtual information sessions for individuals who would like more information about the Collection Contact Representative positions and how to apply. During these virtual sessions, Collection Contact Representatives will provide a better understanding of the work they do day-to-day. Human Resource Representatives will also attend the session to discuss the application process and some of the requirements for the positions. Interested individuals can register using the following links:

Register – March 14 @ 4 p.m. Eastern Time
Register – March 16 @ 3 p.m. Eastern Time (for bilingual Spanish positions)

The IRS encourages people to share this job posting with friends, family or neighbors who may be interested and qualified for the positions.