# Information Consumer Experience: A Systematic Review
## 5 Answering Research Questions  
### What Is ICX? (Information Consumer Experience)  
Although there is no formal description for the ICX concept found in the literature, there are certain definitions that approach ICX from different perspectives and frameworks, which together could converge to make an initial definition of the concept. In this sense, there are concepts associated with the consumption of information in organizations, such as Information Literacy, Information Management, and IT Customerization. Each one of them with its own approaches to the relationship between consumers and information, factors that influence those relationships, and specific methods used to analyze and evaluate those interactions and effects. Employee experience has been studied [25; 26] with different approaches. In [25], Design Thinking and human-centered design roles in the process of transformation were studied, considering employees' experiences as input for organizational reengineering processes. On the other hand, employees' perceptions have been analyzed using computer simulation [26] of employees performing several tasks. These approaches use employee experiences in their broader definition, the scope of which differs from ICXs scope. Employee experience involves an employees perceptions of the working task and whether information products, systems, or services interaction are implicated or not. Meanwhile, ICX involves employees' perceptions of a task that requires information usage or sharing using some kind of information product, system, or service. Information Literacy is known as the ability to identify information needs, in addition to access, evaluate, and effectively use the information [27] for learning-related activities. In the workplace, Information Literacy involves five different dimensions: information acquisition, information evaluation, awareness of the information environment, information usage, and learning from information experience [28]. In an organizational context, Information Literacy has been commonly studied in association with its effects on employee's performance or creativity in work activities [27; 29]. In [30], the employee demographic and learning activities in the workplace data influence employees' learning experiences. Figure 4: Studies subject area. Information Literacy is a crucial factor for employees of technological companies [31; 32] because they have to learn new techniques, tools, and technologies every day to solve problems or innovate the performance or security of their products. In this sense, Information Literacy has been probed as a factor that can improve organizational performance and enhance social capital (defined as the network for knowledge generation inside the organization), assessing its three dimensions: (1) a structural dimension that is related to the knowledge-sharing network, (2) a relational dimension associated with the trust perceived by an employee on knowledge sources (such as databases, information systems, or another employee), and (3) a cognitive dimension that involves employees' shared language and vision as they work in a collaborative way for knowledge generation [28; 33; 34]. Some authors [27] have already pointed out that a person's experience approach could be used to explore Information Literacy in the workplace. Another approach related to employees performance factors have been studied in [35], in which the Multitasking-based use of Information Technology (MUIT) by employees in an organization was examined, using cognitive load theory and multiple resource theory to analyze the relationship between MUIT and cognitive load, and its relationship with employee performance. Another concept associated with ICX is Information Management (IM) [36; 37; 38; 39; 40; 41], defined as a method for acquiring, storing, processing, and delivering information in order to improve management efficiency within organizations.