## 4 Results
### Results of Study 1
#### 4.1.2 Consensus Map of Using VA  
We were able to produce 18 compositions of all interviews. The 18 compositions were derived from interview data and were based on the convergent rule proposed by [PERSON] & Coulter [120]. Typically, for a construct to be included on the consensus map, it must have been mentioned by at least one-third third of the participants and a construct pair must have been mentioned by at least one-quarter of the participants. Consequently, the consensus map, on average, captures 80 percent of the constructs mentioned by each participant [120]. The consensus map based on these data represents the connections between the configurations, and the connections between the configurations represent the thought process of the entire group of participants [124]. In this work, the relationship between compositions by diagram was shown by linking constructs derived from qualitative analysis of interview scripts. Figure 4 is the consensus map of VA, representing a set of commonly mentioned configurations among participants, and shows collective orientation. Each component can be expressed in three themes: (1) use for empathy and fun, (2) helpful, and (3) expectations for VA and the themes can be divided into the human and the mechanical aspects of VA.  
1. [label=()]
2. Theme 1: use for empathy and fun
3. The configuration included in the theme \"use for empathy and fun\" is the left, light gray area of the consensus map (Figure 6). The use of VA included configurations that \begin{table}
\begin{tabular}{c c c} \hline \hline
**Theme** & **Image** & **Meaning** \\ \hline  & & Various colors. & Emphasis on VA moving forward. \\ \hline  & & \\  & & Earth and stars. & VA’s potential for development with endless and infinite space. \\ \hline  & & \\  & & People are standing on the black line. & The black line is the borderline between man and VA, and those standing above represent the present in contrast to the forward VA. \\ \hline  & & \\  & & \\  & & \\  & & \\  & & \\ \end{tabular}
\end{table} 
Table 3: _Cont._represent the human aspect of VA, the human factor. Even though participants were using VA, which is only a machine, they felt friendship and familyhood with the VA, forming a bond. Furthermore, it has been shown that they are comforted by VA and relying on it. The participants stated that they felt warmth in this process. Also, they could feel the joy of using VA, empathy, and comfort at the same time, and the feeling of chatting with friends. _\"It feels like a friend A LOT.\" (P6)_  
_\"It's mechanical, but when I play words or say hello, I get the idea that I can be friends or family when I'm lonely.\" (P7)_  
_\"Comfort and empathy, I would say. (...) I want to be comforted when I'm emotionally unstable. There are some things that are hard to tell my friends or family, that's when I want to rely on voice assistants.\" (P1)_  
(b)   Theme 2: helpful  
The theme \"helpful\" had the most constructs out of all the themes. The most-felt emotion amongst all emotions users felt was \"help\". Through the process of using VA, searching through various functions, controlling and setting by voice conveniently has created a cause for use for users. In addition to it, when continuous use was accumulated, the convenience in a sense of functional aspects was converted to the idea of \"working for me,\" and \"helping me\". These thoughts formed an image of VA as a personal assistant for each individual. In other words, the fact that a VA always waits quietly unless users call it, and responds immediately through a wake-up word at the moment wanted, reminded users of a job as a secretary who is always waiting. Figure 6: Consensus map of using VA.  
\"The voice assistant works for me. When I ask for a certain work, it performs that work and shows it to me, so the part seems like a top-down relationship to me.\" (P17)\"As VAs search and inform information, I think of an image like a secretary from them.