# Quality Management System in Shaping Students' Pro-Quality Attitude in the Era of Industry 4.0
## 6 Research Results  
Firstly, the performed research allowed determining the level of **students' knowledge** concerning ISO Standard No. 9001 and the quality management system based on this standard. As presented in Figure 3, 2.39% of the researched students from schools with implemented QMS confirmed their knowledge about ISO Standard No. 9001, and 5.02% of students knew what a quality management system according to ISO Standard No. 9001 was. The fact that these values are considerably lower than in the case of students from the rest of the schools is very important. A total of 11.66% of students in the first case and 10.91% in the second case, respectively, confirmed their knowledge. Verification of the second element of the three-component interpretation of the prop-quality issue, which is **the sense of purposefulness** of following quality rules in everyday life, has also been performed within the course of research. All surveyed students were asked to express their opinion on the importance of paying attention to the quality of offered services, as well as the efficiency of this phenomenon--both social and economic. As presented in Figure 4, in all three areas, the percentage of people convinced of the purposefulness of following quality rules was higher in the case of students attending schools with implemented quality management systems--on average by 11.41 percentage points. Figure 4: The structure of school students’ answers to questions concerning the sense of purposefulness of following quality rules. Source: Own study. Figure 3: The structure of school students’ answers to questions concerning their knowledge of ISO Standard No. 9001 and quality management. Source: Own study. The surveyed people were asked about the importance of paying attention to the quality of performed actions at work and during school internships in order to verify the influence of the school on the third element of students' pro-quality attitude, concerning **following quality rules** in everyday life. As presented in Figure 5, in the first area, a higher indicator of people paying attention to quality was observed among students attending schools with implemented quality management systems. However, in the second case, this indicator was higher in the second group of students. Part of the questions included in the survey was aimed at analysis of the implemented quality management system. Only students attending schools with implemented QMS were asked these questions. As collected data show, only 23.43% of students are familiar with the fact that their school has implemented this system. A total of 72.38% of students do not know if the system has been introduced in their schools, and 4.18% are sure that there is no such system in their schools (Figure 6). One hundred percent of students who know that there is such system in their schools admit that they were not informed about the way it works in school. Only 12.84% of students from schools with implemented quality management systems know about the existence of a quality policy in their schools--one of the most important documents connected with QMS, also made public. In all, 72.88% of students do not know if their school has a quality policy and 14.28% stated definitely that there is no such document in their schools. Among the first indicated group--which includes people  
Figure 5: Structure of school students’ answers to questions related to paying attention to quality. Source: Own study. Figure 6: The structure of answers received from students of schools with implemented QMS for the following question ‘Does your school have an ISO 9001 quality management system?’. Source: Own study. confirming the document's existence--only half know its contents, that is 6.42% of the school students (Figure 7). An organization with an implemented quality management system should check its customers' satisfaction, and in the case of school--as it was previously stated--these are, among others, students.