# New Functionality for Moodle E-Learning Platform: Files Communication by Chat Window
## 3 Purpose of Sending Files through the Chat Window
### Case Study on How Users Perceive Using the New Method of Sending Files  
Data collection was done through questionnaires sent and received by email and/or phone call. The results obtained can be seen in Table 5.  
\begin{table}
\begin{tabular}{p{113.8 pt} p{113.8 pt} p{113.8 pt} p{113.8 pt}} \hline
**Questionnaire** & & & & \\
**Questions on Sending Files through the Chat Window** & **1 Day** & **10 Days** & **20 Days** & **30 Days** \\ \hline Platforms used after deployment & Cisco Webex 5, HCL Verse 4, Zoom 4, Microsoft Teams 9, Lifesize 7, Moodle 31. & Cisco Webex 3, HCL Verse 2, Zoom 2, Microsoft Teams 6, Lifesize 4, Moodle 43. & Cisco Webex 3, HCL Verse 2, Zoom 1, Microsoft Teams 4, Lifesize 2, Moodle 48. & Cisco Webex 2, HCL Verse 2, Zoom 1, Microsoft Teams 4, Lifesize 2, Moodle 48. & Cisco Webex 2, HCL Verse 2, Zoom 1, Microsoft Teams 4, Lifesize 2, Moodle 54. \\ \hline Separate or integrated client preference & 29/31 & 17/43 & 11/49 & 6/54 \\ \hline Degree of usefulness & 82\% & 91\% & 97\% & 100\% \\ \hline Complexity of use & Advanced Level 12, Medium Level 14, Low Level or Easy to Use 34 & Advanced Level 9, Medium Level 10, Low Level or Easy to Use 41. & Advanced Level 5, Medium Level 7, Low Level or Easy to Use 48. & Advanced Level 2, Medium Level 3, Low Level or Easy to Use 55. \\ \hline Transmitting files after deployment & Email 26, file transfer sites 15, shared file folder 7, Chat 12. & Email 19, file transfer sites 8, shared file folder 5, Chat 28. & Email 9, file transfer sites 3, shared file folder 2, Chat 46. & Email 1, file transfer sites 1, shared file folder 0, Chat 58. \\ \hline Keeping this solution & 37 yes/23 no & 46 yes/14 no & 52 yes/8 no & 59 yes/1 no \\ \hline \end{tabular}
\end{table}
Table 4: Platforms used by users for communication and sending files.  
\begin{table}
\begin{tabular}{p{113.8 pt} p{113.8 pt} p{113.8 pt} p{113.8 pt} p{113.8 pt}} \hline
**Questionnaire Questions on Sending Files through the Chat Window** & **1 Day** & **10 Days** & **20 Days** & **30 Days** \\ \hline Ease of use & 40 & 50 & 52 & 60 \\ \hline Level of understanding & 30 & 35 & 42 & 55 \\ \hline Send and receive error rate & 0\% & 0\% & 0\% & 0\% \\ \hline Degree of satisfaction & 45 & 49 & 55 & 60 \\ \hline Degree of complexity & 10 & 8 & 6 & 5 \\ \hline File submission time & 40 & 50 & 52 & 60 \\ \hline Degree of diversification of the files sent & 51 & 53 & 58 & 60 \\ \hline Easy way to send files & 50 & 54 & 58 & 60 \\ \hline Efficiency of the solution & 55 & 57 & 60 & 60 \\ \hline Inefficiency of the solution & 5 & 3 & 0 & 0 \\ \hline \end{tabular}
\end{table}
Table 5: Analysis of the users’ perceptions of the usefulness of the new method of sending files.  
The evaluation carried out followed what was the intention of the users when they chose to use the new method of sending files and what was the experience, the degree of satisfaction, and the results obtained as a result of using it within the established sample. The following patterns of behavior were derived from the use and intention to use this solution in the next period, as can be seen in Table 6.  
Chat file attachment plays an important role in reducing costs, optimizing resources, and automating services. The conclusion of this study results in the openness of the surveyed users to sending documents through the chat window, which is declared efficient, easy, and easy to use, which brings added value both in terms of use and time and the diversity of files that can be sent within it. All this has made this solution useful, easy to use, efficient, and offers a high degree of satisfaction to the people who use it, thus making it a new and accessible way of using chat for such problems.