# Information Consumer Experience: A Systematic Review
## 5 Answering Research Questions
### What Is ICX? (Information Consumer Experience)
Information Management research arises from academic information management, applied in bibliographic services in universities or institutions that serve information to a specific type of consumer. This topic is related to librarians' expertise in information searching, sorting, collecting, and disseminating, generally dealing with a large amount of information [36]. However, in the workplace, IM involves employees' behavior, data, technology, and processes for information management. This management can be performed with physical and digital information, which is used for knowledge generation or application [36]. There is a reciprocal relationship between IM and the organization, where IM improves the information management mechanism in a way that the employees know where the information is stored and how they can use it. Further, IM can facilitate information sharing and collaborative work between employees, which can lead to better information understanding and learning, improving decision-making tasks for the organization [36; 42; 43; 44; 45]. Another important approach is the Technology Acceptance Model (TAM) [2; 3; 8; 46; 47; 48; 49; 50; 51; 52; 53; 54; 55; 56], which studies user intention to use new technology and the factors that affect its acceptance of use in the workplace. Another important approach to studying the interaction between information consumers and the information system of the organization is the analysis or improvement recommendation of Information System functionalities [18; 37; 57]. In this approach, the user's perceptions are analyzed in order to verify if the current state of a specific information system accomplishes the user's expectation. In [18], an information system benchmark was performed to analyze the top-ten best software for Electronic Human Resource Management (E-HRM), analyzing the expectations of employees from the five biggest Indian information technology employers. In [18], an evaluation grid for measuring employees' perception about the degree of alignment of the information systems they use for work to support knowledge sharing in different organizational culture contexts is shown. With this evaluation grid, information system functionalities were classified in order to support knowledge sharing in a cultural context, such as hierarchy culture, market culture, clan culture, and adhocracy culture. Regarding information system functionalities recommendation, in [37], a set of functionalities enhancements were proposed for Knowledge Management Systems (KMS) in order to improve the support for employee learning, enable work efficiency and effectiveness, and improve the internal processes of the organization. These enhancements included improvements to existing functionalities and recommendations for the development of new functions, which were validated by Knowledge Management experts from a specific organization in Thailand. An Evolution of TAM has been studied [1; 2], where a Human-Centered Perspective on Software Quality for evaluating smart assistance systems (empowered by artificial intelligence technology)users' intention of use. Another interesting application of artificial intelligence technology was used in [58], as a centralized and intelligent information access tool is proposed to allow the employees of large organizations to access information from multiple information systems and services provided by the organization. This tool is based on artificial intelligence models in order to improve information access and the quality of work and experience of employees. On the other hand, employees' perceptions of the insecurity of technological service usage have been studied [13], using Conservation of Resources (COR) theory, analyzing the negative influence on the perceived technological insecurity from non-technology-related resources' availability in the workplace, such as organizational support for strengths use and friendship opportunities.