# Information Consumer Experience: A Systematic Review
## 5 Answering Research Questions
### What Factors Influence ICX? In ICX-related approaches, several factors related to the employee, the organization, or the information products, systems, and services have been studied regarding the specific goals and methods of the used approach. Factors related to the information itself have been studied [67, 82, 83], factors such as Information Availability, which is related to the information interaction mechanism provided by the organization to the consumer, and Information Quality, which is related to data attributes that can influence consumers' perception about the information provided by the organization. Studies related to the UX approach [18, 37, 57, 71, 84] have examined factors on user interaction with information systems and services, such as user interface quality, online communication quality, and user satisfaction. Related to information availability, some authors [67, 85] say that factors such as access to new and diverse information contribute to improved employee creativity at work. Employees could feel more empowered at work when they have easy access to information [83]. Further, better access to information could increase work satisfaction as well as the perception of fairness in organization procedures [83]. In [86], the authors investigate how Information Availability affects the relationship between work passion and job satisfaction, job tension, and job performance, using a self-determination theory-based model. However, excessive exposure to information can be harmful to employees since an overload of information reduces their capacity to integrate and synthesize information to generate simple and functional ideas at work [67, 87]. Further, in [88], technological service-related characteristics such as reconfiguration and customization capabilities and their relationship with employees' performance were studied. On the other hand, an overload of information could increase cognitive fatigue and decrease employees' health and commitment [89, 90, 91, 92, 93]. In this sense, in [15], employee stress factors related to virtual resources (Information systems and services) and virtual \begin{table}
\begin{tabular}{l l} \hline \hline
**Approach** & **Studies** \\ \hline Employee Experience & [25, 26] \\ Information Literacy & [27, 28, 31, 33, 80] \\ Information Management & [36, 37, 38] \\ Information Sharing & [12, 39, 57, 72, 73, 75, 76] \\ Technology Acceptance Model & [2, 3, 8, 46, 47, 48, 52, 54, 55, 56] \\ Job Satisfaction & [59, 61, 63] \\ User Experience & [18, 37, 57, 71, 79] \\ Knowledge Learning Network & [27, 7, 71] \\ Social Science & [14] \\ ICT usage at the workplace & [10, 12, 14, 39, 67, 68, 69, 81] \\ Conservation of Resources Theory & [13] \\ \hline \hline \end{tabular}
\end{table} 
Table 4: Studied approaches for ICX concept. teamwork were investigated. Regarding Information Quality factors, there are data quality characteristics such as accuracy, completeness, and opportunity that could impact the perception of employees feeling informed [82]. In [94], the relationship between Information Quality (IQ) perceived by the users of information systems and the individual impact (which is defined as the measure of how much an Information System can influence the capabilities of users) was studied through a case study developed in a public Brazilian university. Another interesting personal employee factor that has been studied was the difference between work expectations versus actual work experience [95] when they had a hyped image of the job position or organization when they were hired. From the social science domain, the Structuration Theory has been adapted to fit the interactions between the employee and the organization through the information resources used in the workplace. The Structuration Theory is an ontological theory that studies the social relationship between structures and agents. Structures are resources and all the rules or policies that can constrain or allow actions performed by the agents over these resources.