## 2 Related Work  
The concept of Information Consumer Experience (ICX) extends the Customer Experience (CX) concept to encompass all interactions between employees (consumers) and information products, systems, and services within an organization. These interactions involve tasks such as information usage, generation, interdepartmental sharing, teamwork, and decision-making. Each interaction represents a touchpoint between employees or departments consuming information and the departments providing it. Enhancing ICX is crucial for improving organizational efficiency and employee satisfaction [3]. Figure 1: Theory of Motivated Information Management (TMIM) process, proposed by [PERSON] and [PERSON] (2004) [18]. This theory describes how an information seeker experiences an uncertainty discrepancy, leading to anxiety and motivating an information management strategy. During the evaluation phase, individuals assess potential outcomes and their efficacy in managing uncertainty before deciding whether to seek, avoid, or adjust their need for information, at decision phase. The information provider plays a role in the process, though TMIM primarily focuses on the seeker’s decision-making dynamics. Although ICX-related topics have been addressed in the literature to varying extents, no formal definition of ICX exists. We previously introduced an initial definition [19], and a formal definition was proposed in [3]: \"_Information Consumer Experience (ICX) involves all interactions between employees (consumers) and information products, systems, and services inside an organization, including tasks such as information usage, information generation, information management, inter-departmental sharing, teamwork, and decision making.\"_ Various approaches to ICX, from different perspectives and frameworks, aim to converge on a general definition of ICX [3]. Concepts associated with information consumption, such as Information Literacy, Information Management, and IT Customization, explore the relationship between consumers and information, the factors influencing this relationship, and methods to analyze these interactions. These studies focus on broader employee experiences, often extending beyond the specific scope of ICX, which is concerned with information usage or sharing via information systems or services. Information Literacy refers to the ability to identify information needs and then access, evaluate, and effectively use information [20]. In the workplace, it involves five dimensions: information acquisition, evaluation, awareness of the information environment, usage, and learning from experience [21]. Information Literacy has been linked to employee performance and creativity [22] and is particularly important in technological companies, where employees must continuously learn new tools and techniques [23; 24]. It can also enhance organizational performance and social capital, measured through structural, relational, and cognitive dimensions [25]. Other approaches, such as [26], investigate multitasking-based Information Technology (MUIT) use in organizations, examining its impact on cognitive load and employee performance. Information Literacy involves identifying, accessing, evaluating, and using information effectively [20]. In workplaces, it impacts performance, creativity [22], and continuous learning, especially in technology sectors [23; 24]. It also enhances organizational performance and social capital [25]. Studies like [26] examine its role in multitasking and cognitive load. Information Management (IM), which involves acquiring, storing, processing, and delivering information, aims to improve organizational efficiency [27; 28]. IM facilitates information sharing and collaboration among employees, enhancing decision-making and organizational learning [29; 30; 31]. The Technology Acceptance Model (TAM) [32; 33; 34; 35; 36; 37; 38] is key for studying user intentions to adopt new technology and improving information systems.