# Generating Process Models by Interacting with Chatbots--A Literature Review
## 6 Discussion
### Directions for Future Research  
As the field of BPM evolves, the integration of interactive chatbots represents a promising avenue for advancing all stages of the BPM lifecycle (cf. Figure 8). Through brainstorming with process modeling and AI experts, we discussed the potential impact of integrating interactive chatbots into each stage of the BPM lifecycle and outline future research directions in this area.  
Process identification. Future research could delve into how interactive chatbots can aid in identifying relevant business processes by actively engaging users to gather process-related information from diverse sources. Investigating the effectiveness of NLP and ML algorithms in extracting process details from user conversations and textual data offers promising perspectives for enhancing process identification methods.  
Process discovery. In the realm of process discovery, leveraging interactive chatbots to facilitate collaborative discussions and brainstorming sessions among stakeholders could improve the way processes are uncovered. Exploring techniques for integrating user-generated content from chatbot interactions with process mining algorithms offers opportunities for more dynamic and context-aware process discovery approaches.  
Process analysis. Future research may deal with interactive chatbots that provide on-demand process analysis and insights to users. Investigating how chatbots can identify  
Figure 6: UI of prototype from process model view.  
Figure 7: UI of prototype for creating a new diagram.  
process bottlenecks, analyze performance metrics, and recommend improvements based on user feedback holds potential for enhancing decision making and optimization efforts.  
Process redesign. Exploring how interactive chatbots can facilitate collaborative process redesign efforts by soliciting feedback from users and guiding them through the redesign process is a promising research direction as well. Investigating the integration of chatbots with design thinking methodologies could streamline process redesign efforts and foster stakeholder engagement.  
Process implementation. Leveraging interactive chatbots to automate the deployment and configuration of process models based on user specifications and requirements presents another intriguing avenue for future research. Exploring techniques for integrating chatbots with workflow automation platforms and business process management systems could streamline implementation processes and enhance user adoption.  
Process monitoring and control. Developing interactive chatbots that provide real-time monitoring and alerts for process deviations and exceptions is a compelling area for future research. Investigating how chatbots can facilitate proactive process management by notifying users of potential issues and guiding corrective actions (i.e., prescriptive process monitoring [31]) could enhance process performance and compliance.  
Process optimization. Future research directions may involve leveraging interactive chatbots to support continuous process improvement efforts by actively engaging users in optimization activities. Exploring how chatbots can analyze user feedback, identify optimization opportunities, and recommend personalized enhancements could enhance the effectiveness of optimization efforts.  
Process automation. Exploring the role of interactive chatbots as intelligent process agents orchestrating automated process executions based on user input and preferences presents exciting research opportunities. Investigating the integration of chatbots with robotic process automation (RPA) tools and autonomous execution platforms could lead to more adaptive and context-aware automation solutions.