## Appendix B E-Government  
E-Government has the ability to reduce communications and information costs, maximize speed, broaden reach and eradicate distance. It can improve current government services, increase accountability, result in more accurate and efficient delivery services, reduce administrative costs and time spent on repetitive tasks for government employees, facilitate greater transparency in the administration of government and allow greater access to services due to the round the clock availability of the internet.  
E-Government activities can be examined in terms of the interactions between sectors of government, business and citizen. Government-to-government (G2G) initiatives facilitate increased efficiency and communication between parts of a government. G2G initiatives can improve transaction speed and consistency while reducing the time that employees must spend on tasks. For businesses, G2B (Government-to-business) interactions can result in increased awareness of opportunities to work with the government and in cost savings and increased efficiency in performing transactions. For governments, G2B interactions offer benefits in reducing costs and increasing efficiency in procurement processes and provide new avenues for selling surplus items.  
Though E-Government has clear benefits for businesses and governments themselves, citizens may actually receive the widest array of benefits from E-Government. Government-to-citizen (G2C) initiatives can facilitate involvement and interaction with the government, enhancing the \"degree and quality of public participation in government\". G2C interactions can allow citizens to be \"more informed about government laws, regulations, policies, and services\". For the citizen, E-Government can offer a huge range of information and services, including information for research, government forms and services, public policy information, employment and business opportunities, voting information, tax filing, license registration or renewal, payment of fines and submission of comments to government officials. In summary, E-Government helps in achieving greater efficiency in government performance by raising service performance and service delivery, by eliminating inefficient processes and reducing bottlenecks and red tape in the service delivery process as much as possible.  
There are a number of E-Government application systems being implemented in Brunei, named e-Darussalam. The e-Darussalam portal is Brunei's official web portal which aims to facilitate government transactions and delivery of services. Three types of E-Government services are as follows:  
1. PSC
2. The Public Service Commission's (SPA) online recruitment system went live, which aimed to make it easier for the public and the offices to fill government job vacancies online. The objective of the PSC Recruitment Portal was to replace the manual system and to speed up the application process for government jobs. Applicants receive online notification for interview/test and the result.
3. GEMS
4. GEMS, which stands for Government Employee Management System, is an interactive, web-based HRM (Human Resource Management) system spearheaded by the Public Service Department of the Prime Minister's Office to effectively manage the HR functions and operations of the entire Brunei Civil Service.