# Information Consumer Experience: A Systematic Review
## 5 Answering Research Questions
### What Methods Are Used for ICX Evaluation?
In [125], a quantitative analysis was performed in order to study demographic, financial, and non-financial factors that influence the perceived level of satisfaction from employees of different public organizations in Pakistan. Information about factors that affect the perceived satisfaction level of employees was collected using a self-administered questionnaire. This questionnaire is a custom instrument elaborated on identified factors from the literature review made in the study [125]. Statistical tests were applied in order to find and validate significant relationships between factors and employee satisfaction levels; the Statistical Package for Social Sciences (SPSS, version 20) was used to perform statistical analysis from the questionnaire. Other methods were used in [59; 60; 63; 107; 126; 127; 128; 129] to examine the connection of job satisfaction with work-life quality factors. In the context of Indian bank employees [60], a survey questionnaire was performed, which was composed of two specialized data collection instruments: The measure of Quality of Work Life Scale (41 statements) proposed in [130] and The Job Satisfaction Survey proposed in [131] (36 statements). Both instruments use a five-point Likert scale (from \"strongly agree\" to \"strongly disagree\"). The analysis of the collected data was conducted by applying descriptive statistics for socio-demographic data, regression analysis to analyze the impact of the quality of work-life factors over job satisfaction, and \(\chi^{2}\) statistics to examine the association of quality of work-life and job satisfaction with socio-demographic variables included, such as age, gender, job title, work experience, and salary. The results of the study show a negative association between the quality of work-life and job satisfaction, with a significant amount of variance (\(R^{2}\) of 61.40 percent) explained by the quality of work life constructs over job satisfaction perceptions. In [59], personality traits of dominance and sociability were used as moderators of the relationship between job satisfaction and organizational climate. In [59], dominance is defined as the need to control the work activities of other employees, and sociability is defined as the employee's need and ability to interact with other employees. This study used a hierarchical multiple regression analysis performed via statistical software SPSS. Hierarchical regression was also used in [35] to analyze the data collected using the Experience Sampling Method (ESM), which allows the gathering of data from employees multiple times in a certain period (i.e., two weeks). The analysis of the interactions between employees and information resources from a knowledge network approach can be studied using Activity Theory, Actor-Network Theory, or Social Network Analysis (SNA) in order to map the roles, relations, and interactions that employees performed in a working context [71]. SNA has also been proposed to analyze employee attitudes towards collaborative working [34; 68; 132; 133], some of these studies used data collected from a questionnaire (for attitude information) and an Enterprise Collaboration Software (ECS) in order to study the interaction between users and digital documents or resources that are an object of their collaborative work. ECS data were also used to examine personal and social factors that affect employees' interaction with information in [132]. The grounded theory has been used to derive a theoretical model from qualitative data [103; 134; 135] with a set of well-defined steps: data open coding, axial data coding, selective data coding, and relationship identification between different coded data categories.