## 4 Results  
### Results of Usability Tests of the First Session  
The first usability test was carried out online with a non-representative sample of BA design students from the Polytechnic Institute of Cavado and Ave (IPCA). This session intended to provide a preliminary prototype evaluation, in a beta testing format, and did not represent the entire universe of potential users of the platform. A total of 20 participants, within the age range of 21 to 27, tested both prototypes, from which 85% were female and 15% were male, and provided feedback regarding the experience and the aesthetics of the website. In this context, the purpose of this sample was to evaluate the interest of younger generations in handicrafts, especially in the design field, in an open discussion format. A unique flow was created so users would experience the entire prototype. Although five users would suffice, [PERSON], [PERSON], and [PERSON] [53] defend that, in a first phase, it is always desirable to test with as many users as possible in order to uncover around 98% of usability problems and obtain broader feedback. From the pre-test questionnaire, it was possible to collect data that supported the purpose of the project. More than 60% agreed that purchasing handmade products helps preserve traditional industries, although 33.3% do not know where to find national handcrafts online. About 61.9% were not aware of the existence of websites such as Feira de Barcelos and Artemix; therefore, they would look for handmade goods on Etsy or in social media pages. Further, 90.5% agreed that Portuguese handcrafts have a more authentic appearance than mass-made products. It was evident that familiarity with online shopping could heavily influence the sample users' experience. For example, a user was not sure of how to add a product to their wish list, as they were not familiar with the heart icon often being used for the purpose. One of the main issues discussed was the grey color used in borders and boxes. Although some monitors could render the color, most users could not because of their ICC profiles, and thus had trouble navigating through the prototype and performing actions; this generated a level frustration. However, the issue was easily managed through the mediator's explanation that this situation was deliberately caused in order to test different shades of grey. As a consequence, the 4:5:1 rule was implemented \"(...) to make sure that users can read text that is presented over a background\" and have more contrast between elements [54]. This issue was solved before the second usability testing session, by opting for one of the darker shades of grey that were tested. During the test, when a user identified an issue or technical constraint, they would notify the mediator, who would explain how to proceed without frustration. These tests were therefore useful to solve specific issues before the final session of usability testing. After completing the post-test SUS evaluation, users were invited to answer questions regarding the purpose of the website and its use. Around 81% would use this website to purchase gifts or products for themselves, out of which 57.1% mentioned that they would be interested in buying handmade products with the sole purpose to support national artisans; 23.8% would be interested in opening their store, while 14.3% would use the website to find artisans for their own projects. Several design changes were made according to suggestions written by the users; for example, the variations box was not sufficiently apparent, and users suggested that it would be easier if, in case the person enters different sizes and colors in previous steps, the variations option could be selected automatically. These suggestions were useful in improving the UX of the CRM tool. Overall, the feedback was very positive regarding the purpose of the website, the implemented features, and usability.