# Improvement of Business Productivity by Applying Robotic Process Automation
## 3 Rationale of BDA (Business Documentation Automation)
### Type Analysis of Business Document  
The use of business documents is to share business strategies and information including creative ideas and human cognitive judgment and understanding. These business documents generally have a certain format according to their purpose and a type of similar pattern in the flow of content. In this paper, it is largely divided into three types of business documents based on past experiences: reports, planning proposals, and project proposals.  
1. Reports  
This document is prepared when reporting the progress of a specific task in the company or the result of the analysis. It is a fact-oriented document rather than individual opinions. The core of this documentation refers to the fact based on the numerical result of the analysis.  
2. Planning Proposals  
This is a document to be prepared when establishing a future plan before pursuing a specific task. It is prepared based on a fact-oriented forecast. The core of this documentation refers to the facts based on the trends or results of survey analysis. These documents are used to deliver marketing plans and promotion plans.  
3. Project Proposals  
This is a document created when presenting a specific method for solving a problem described in a client's RFP. This document is used to propose a method and/or solution to minimize disadvantages while maximizing advantages. The core of these documents is that they are written based on adequate judgments and analysis about situations, cognitively diagnostic assessment, and creative ideas (counterplan).  
Table 2 shows the characteristics of business documents such as the number of pages, required human resources, writing standards, and patterns. Report and planning proposal show similar characteristics including the number of pages, required HR, content, writing standards, and quality inspection method. Above all, the biggest difference between project proposal and report & planning proposal lies in the content and writing standards. For instance, the content of a report & planning proposal is based on the facts obtained through the analysis of situation/numerical results, while the project proposal shows a new idea under the predefined business scope mentioned in the RFP.  
The project proposal strictly needs to comply not only with correct words/terms but also many items in RFP. For example, font type, table style, schematic style, overall layout/design, and table of contents should be based on the guidelines. In addition, there are many parts of project proposals to be corrected since relatively many people work simultaneously under an agile environment when compared to reports and planning proposals. For a project proposal, it is difficult to keep the consistency of document contents due to the frequent human errors. Among business documents, project proposals have many tasks patterned for repetitive works lowering the work productivity when compared to the report and planning proposals. In this paper, RPA named CoPA will be developed and applied to project proposals to improve business productivity.  
The typical correction procedure of business proposals is shown in Figure 1. Many designers are working together to correct the project proposal. First of all, all of the designers need to understand the rules shown in RFP and then designers revise recheck the document. There can be two main correction steps for quality improvement to maintain consistency and make sure compliance with the writing standards; the first step is to correct non-standard words/terms and context errors. The second step is to revise the design/layout of the document including font, tables, and diagrams. Otherwise, the company will use outsourcing which will cost a lot more. It can be seen that all of the correction processes are manually done by people even though the process can be replaced by RPA.