# Exploratory Research on Satisfaction Degree in Distance Education
## 3 Method
### Comparing the Distribution of Votes  
We measured the students' satisfaction by comparing the distribution of votes and divided the result into satisfaction and dissatisfaction. As for question with options-Quite Satisfied, Satisfied, Unsatisfied, and Quite Unsatisfied--students selecting the first two options were regarded as being satisfied and the others were regarded as being unsatisfied. Similarly, we considered some options selected by students as being satisfaction options, which indicates that the students were satisfied with the subject of the question, and other options were regarded as dissatisfaction options, which indicate the students were unsatisfied with the subject of the question.  
After the calculations, we determined how many students selected the satisfaction options or the dissatisfaction options and then compared the number of students selecting the satisfaction options and the dissatisfaction options to determine the students' satisfaction with education. All of the options were tagged with a satisfaction option or a dissatisfaction option, as shown in Table 1.  
\begin{table}
\begin{tabular}{c p{227.6 pt}} \hline
**Dimension** & **Question** \\ \hline  & 1. When you study online, are you satisfied with your teacher’s teaching? \\  & A. Satisfied with all teachers (Satisfaction option) \\  & B. Satisfied with the majority of the teachers (Satisfaction option) \\  & C. Satisfied with the minority of the teachers (Dissatisfaction option) \\  & 2. What do the teachers do in using teaching resources reasonably to complete teaching tasks? \\  & A. Quite Satisfied (Satisfaction option) \\  & B. Satisfied (Satisfaction option) \\  & C. Unsatisfied (Dissatisfaction option) \\  & D. Quite Unsatisfied (Dissatisfaction option) \\ Teacher & 3. How do you feel about the instructor’s learning guidance and answering questions? \\  & A. Quite Satisfied (Satisfaction option) \\  & B. Satisfied (Satisfaction option) \\  & C. Normal (Satisfaction option) \\  & D. Unsatisfied (Dissatisfaction option) \\  & E. Quite Unsatisfied (Dissatisfaction option) \\ \hline \end{tabular}
\end{table}
Table 1: Questionnaire questions.  
We proposed setting a satisfaction ratio to measure if students were satisfied with something for every question. As we can see in Equation (1), \(SP\) refer to the satisfaction ratio for a single question, \(S\) is the number of students selecting the satisfaction options, and \(NS\) is the number of students voting for the question.  
\[Satisfaction\ Percentage(SP)=S/NS \tag{1}\]  
In order to understand students' whole satisfaction with distance education, we proposed using the average of the satisfaction ratio to measure the students' satisfaction. As we can see in Equation (2), \(ASP\) refers to the average of the satisfaction ratio, \(SSP\) refers to the sum of all questions' \(SP\), and \(NQ\) refers to the number of questions.  
\[Average\ of\ the\ Satisfaction\ Percentage(ASP)=SSP/NQ \tag{2}\]  
From Equations (1) and (2), we know that the higher \(SP\) or \(ASP\) is, the more satisfaction the students feel, and we think that students are dissatisfied the distance education when \(ASP\) is lower than 0.5 because that means most of the students tend to be unsatisfied with distance education.