# A Study on the Development of Tourist Support System Using ICT and Psychological Effects
## 4 History of the Development of a Sightseeing Support Application for Nikko
### Phase 2: Classification of Sightsseeing Information According to the Priority and UI Design  
What kind of information is required when traveling for sightseeing purposes? The mental model of sightseeing does not answer this question. The information required for sightseeing was diverse, and in our analysis, it covered ten categories and 50 items, as explained in Figure 7. We used [PERSON]'s hierarchy of needs [10; 48] to design the UI of the sightseeing application. Next, we mapped the information into [PERSON]'s hierarchy of needs, as shown in Table 2. We did not use the 7 th layer, \"Self-actualization needs\", as this need is not directly related to sightseeing. \begin{table}
\begin{tabular}{c c c c c c c} \hline \hline \multicolumn{5}{c}{**Just after Visit**} & \multicolumn{5}{c}{**2 Months after**} \\ \hline
**Questions** & **Cluster 1** & **Cluster 2** & **Cluster 3** & **Questions** & **Cluster 1** & **Cluster 2** & **Cluster 3** \\ \hline Nature & 4.57 & 4.86 & 4.00 & Nature & 4.43 & 4.83 & **4.50** \\ \hline History/Culture & 4.29 & 5.00 & 3.50 & History/Culture & 4.43 & 4.80 & **4.75** \\ \hline City Scape & 4.14 & 3.86 & 4.00 & City Scape & 4.00 & 3.83 & 4.00 \\ \hline Hot Spring & 4.00 & 3.71 & 3.50 & Hot Spring & 3.57 & 3.50 & 3.25 \\ \hline Traditional culture & 3.43 & 3.86 & 3.00 & \begin{tabular}{c} Traditional culture \\ \end{tabular} & 3.71 & 3.83 & **4.00** \\ \hline Foods & 3.86 & 4.00 & 3.50 & Foods & 3.71 & 3.83 & **4.75** \\ \hline Activity & 3.00 & 3.43 & 2.25 & Activity & 3.00 & 2.83 & **3.75** \\ \hline Shopping & 3.00 & 3.29 & 2.75 & Shopping & 3.00 & 3.17 & **3.75** \\ \hline Night Spots & 2.86 & 2.71 & 3.50 & Night Spots & 3.00 & 2.67 & 3.00 \\ \hline Interaction with local people & 3.00 & 3.43 & 2.25 & \begin{tabular}{c} Interaction with local people \\ \end{tabular} & **3.71** & 3.33 & **3.00** \\ \hline \begin{tabular}{c} Reservation of \\ Accommodation \\ \end{tabular} & 3.14 & 3.29 & 3.50 & \begin{tabular}{c} Reservation of \\ Accommodation \\ \end{tabular} & 3.00 & 3.17 & 3.00 \\ \hline \begin{tabular}{c} Price/quality of \\ Accommodation \\ \end{tabular} & 3.43 & 3.71 & 3.25 & \begin{tabular}{c} Price/quality of \\ Accommodation \\ \end{tabular} & 3.00 & 3.17 & **3.50** \\ \hline \
\begin{tabular}{c} Convenience of \\ Access \\ \end{tabular} & 3.86 & 4.43 & 2.75 &
\begin{tabular}{c} Convenience of \\ Access \\ \end{tabular} & 3.29 & 3.50 & 1.75 \\ \hline Price & 3.14 & 3.43 & 2.25 & Price & 3.00 & 3.83 & **3.25** \\ \hline \hline \end{tabular}
\end{table} 
Table 1: The difference of impression of Nikko results after two months. Figure 7: Categories of information of sightseeing. Then, we designed a UI based on the mapping among sightseeing information elements and [PERSON]'s hierarchy of needs. The UI contains several buttons, such as \"Weather\", \"Information\", \"Timetable of a bus\", \"Map (current position, restroom, visitor center, rest house)\", \"Information on the area (nature guide, shops)\", \"Photos of seasons\", \"Guidebook of birds, flowers and mountains\", \"Stamp Rally\", \"Pop-up information according to the received beacon signal\", \"SNS\", and \"Setting\". We tested two patterns: in the first pattern, levels 1 and 2 had higher priority (Layout-1), while in the second one level 5 and 6 had higher priority (Layout-2). The two UI designs are shown In Figure 8. Moreover, we introduced buttons to access photos of four seasons and photo books of nature (mountain, flower, and bird) on the home screen. We tried to tempt a user to visit Oku-Nikko at the different seasons to introduce the Zeigarnic Effect in this application. The outline of the experiment is described in Figure 9.  
We performed an experiment to compare these applications. The experiment was held from 19 February 2018 to 21 February 2018. Twenty students, eighteen male and two female, joined the experiment. After using the application, we asked them about the impression of the application by using the questioner. Some of the questions are listed below.