## 3 ICX Model
### ICX Interaction in TMIM Process  
The Theory of Motivated Information Management (TMIM) and the Information Consumer Experience (ICX) are interconnected in a way that can be represented as a cyclical process, where the phases of TMIM interact with the dimensions of ICX. Each phase of TMIM--interpretation, evaluation, and decision--incorporates various factors from the ICX dimensions, affecting consumer motivation and behavior. Table 3 summarizes the factors that have the most impact on consumer motivation in TMIM, describing their influence over the TMIM component. Table 3 presents an analysis of the impact of Customer Experience in Information (ICX) factors on information consumer motivation during the Interpretation Phase of the Motivated Information Management (TMIM) model. In this phase, individuals assess the available information and determine its meaning based on its context. \begin{table}
\begin{tabular}{p{142.3 pt} p{142.3 pt} p{142.3 pt}} \hline \hline
**TMIM** & **ICX Factor** & **Impact** \\
**Component** & & \\ \hline Uncertainty & Access & Lack of access creates uncertainty about the availability and completeness of information. \\ \hline Anxiety & Access & Limited access to information can increase anxiety about being able to perform tasks effectively. \\ \cline{2-3}  & Communication through Different Hierarchical Levels & Challenges in cross-hierarchical communication increase anxiety about obtaining accurate information. \\ \cline{2-3}  & Stress & High stress levels can exacerbate anxiety related to information needs and usage. \\ \hline \hline \end{tabular}
\end{table} 
Table 3: ICX factors influencing information consumer motivation during the TMIM Interpretation Phase. Source: Author’s elaboration based on comparative analysis of TMIM and ICX components. Two key components within this phase are uncertainty and anxiety, which are directly influenced by access to information, communication within the organization, and stress levels. Uncertainty is exacerbated when access to information is limited, generating doubts about the availability and integrity of the data. On the other hand, anxiety may increase if communication channels are ineffective, especially in organizations with rigid hierarchical structures where the flow of information can be restricted or distorted. Furthermore, elevated stress levels may amplify anxiety and affect the user's ability to interpret the information objectively. The analysis presented in this table emphasizes the importance of designing strategies that optimize information access and reduce communication barriers within an organization. Ensuring that information is available clearly and promptly can minimize uncertainty and reduce anxiety in information consumers, thus improving decision-making and operational efficiency. Table 4 shows how ICX factors influence the perception of expected outcomes in the TMIM model's Evaluation Phase. In this stage, information consumers assess the potential outcomes from using the information, considering factors like exposure, resistance to change, accuracy, and technological personalization. For instance, accurate and relevant information increases expectations of beneficial outcomes, while organizational resistance may diminish confidence in achieving successful results. The importance of outcomes is also crucial, as the perceived value of information influences decision-making. Factors such as work quality, adherence to technology policies, and staff responsibility determine the relevance of information. Additionally, data accuracy and completeness are vital for making effective, reliable decisions. This analysis highlights the importance of providing users with accurate, comprehensive, and customizable information to form realistic expectations and assess its relevance in organizational decisions.