# Quality Management System in Shaping Students' Pro-Quality Attitude in the Era of Industry 4.0
## 2 Literature Review  
The issue of a pro-quality attitude is raised in the publications of many researchers. In a special way, the need to be guided by quality in one's actions is raised in works discussing the issue of a quality culture, also called a pro-quality culture, by which we mean all pro-quality actions undertaken by an organization [18]. It constitutes an issue close to TQM philosophy; however, there is no unanimity concerning mutual relations between these two issues among researchers. The literature includes views treating them as separate, equivalent subject matters [19; 20], identifying them [21] (p. 17), perceiving a quality culture as inferior to TQM philosophy, constituting one of its components, or deriving from TQM [22; 23], as well as treating TQM philosophy as a way leading to the quality culture [24; 25]. Depending on the way the problem is perceived, both of these approaches seem to be reasonable. From the pragmatic point of view, the author thinks that the latter thesis seems to be the most proper option, according to which TQM philosophy, even though extensive and comprehensive, is one of the tools bringing an organization closer to a quality culture, elusive in its nature. TQM itself is not perceived in a consistent way either. A lot of researchers pay attention to this problem, as well as to a great number of existing definitions [26; 27; 28; 29]. This results mainly from the lack of regulations within TQM, the lack of unambiguous criteria legitimizing an organization to state that this philosophy has been implemented, and--what seems to be of key importance--the lack of researchers' unanimity in defining quality. However, according to one of the most cited definitions belonging to [PERSON], Total Quality Management is a'management philosophy that fosters an organizational culture committed to customer satisfaction through continuous improvement' [30] (p. 2). At the same time, the quality culture can be defined as: 'an organizational culture that intends to enhance quality permanently and is characterized by two distinct elements: on the one hand, a cultural/psychological element of shared values, beliefs, expectations and commitment towards quality and, on the other hand, a structural/managerial element with defined processes that enhance quality and aim at coordinating individual efforts' [31] (p. 10). This definition shows the importance of a pro-quality attitude of an organization's members, emphasizing, at the same time, the significance of organizational conditions. It illustrates the complexity of the situation, in which, on the one hand, the structure of an organization and its regulations fostering the development of a pro-quality culture will not allow for its effective implementation and maintenance without the pro-quality attitudes of workers. On the other hand, the pro-quality attitude of workers is not sufficient to create a quality culture. Both of these elements are strongly inter-related; that is why a comprehensive impact is required. In accordance with the previously made assumption, the implementation of the TQM philosophy can be treated as a comprehensive impact. However, in this place, the basic attitude of the organization's members is of great importance. As [PERSON] notices, this idea has played a minor role in education for a long time due to the complexity of factors influencing quality in this field, including, among others, teachers' attitudes [32]. It seems to lead to a vicious circle, in which a lack of brave decisions concerning the start of actions to develop pro-quality attitudes during the phase of school education will not allow breaking the created deadlock. These are the people, who are still students today, who will be teachers and representatives of different professions soon and who will be able to co-create the quality culture in schools and other entities. In the world, there are many known, usually grassroots, examples of influencing students' attitudes towards quality.