## 5 Discussion  
We had three research questions to be replied to with the help of the analysis carried out in this paper. Those questions were related to effectiveness, perception, and correlations of the BPR measures. While the results indicate the architectural leanings of the BPR regime, we also obtain a good indication of how various BPR measures have contributed towards the overall perception of the effectiveness of the regime. Being the only study of its nature for the BPR regime in Sri Lanka, we consider the findings of this study of immense practical and academic value. The results of this study can indicate how future adjustment in the architecture, as well as various accompanying measures such as leadership training, change management training, and inclusiveness, can enhance the fruits of such reforms. Bringing PSD systems up to the levels of the modern age is an inevitable requirement in the present time. PSD in many countries has been a contentious issue, and governments are always under public pressure to come up with a measure to improve the delivery of services. While many developed countries have improved their PSD systems to a great extent, developing countries have plenty to do before they can achieve a service level acceptable to their public. The Sri Lankan situation has been affected by a protracted civil war that ended only in 2008. Since then, as [PERSON] et al. also noted, a concerted effort has been made to ensure streamlining and efficiency in the delivery of public services in the country [8]. The PSD infrastructure needed a significant remake; hence, a BPR regime was designed and put into place with three primary focus areas (structural reforms, rules, and control measures) to improve the efficiency of the system. BPR regime, as adapted in Sri Lanka, has several aspects of open innovation with an IOI mechanism to allow feedback to the PSD administrators.Gassmann et al. define open innovation as a bidirectional information process that leads to process improvement, thus making open innovation a necessary corollary to BPR [28]. A recent paper by [PERSON] et al. also deals with PSD, but their focus is deployment of ICT in Sri Lanka [29].  
We took this opportunity to study the effectiveness of such regime measures (structure, rules, and control) in producing the desired results. For this purpose, an original on-the-ground Likert scale survey was carried out (\(n=290\)), and questions regarding the inputs and outcomes were asked.  
To analyze the results, we resorted to a nonparametric order logistic approach of statistical analysis. Analyzing survey data beyond descriptive statistics always come with certain uncertainty as to which analytical approach will offer the best analysis of the data. While some would suggest using a logistic regression model, there are multiple other options which need to be carefully considered because of the nature of the data. The problem becomes more acute as the responses to the question do contain a certain level of subjective evaluation. As our questionnaire asked respondents to answer the questions on a 5-point Likert scale (5 strongly agreed and 1 for strongly disagreed), we needed to use a regression approach that could take care of the ordinal nature of the data. Finally, we decided to use ordinal logistic regression to analyze our data. This approach allowed us a deeper understanding of the interrelationships amongst our independent and dependent variables, while attending to most issues with the nature of the data. In this paper, we did not present the performance efficiencies of each D&M per se; this could have been possible to estimate from the same survey using data envelopment technique. However, that would represent a limitation imposed by the scope of our analysis in this paper. We plan to do that in a separate report shortly.