# The Extended Information Systems Success Measurement Model: e-Learning Perspective
## 3 Research Framework and Hypothesis Development
### Hypotheses Development  
This research model includes six factors of the UTAUT model where: (1) performance expectancy is the level to which an individual believes that using an IS will increase their work performance and ensure easier progress, (2) effort expectancy is the level of ease of use of the system from the user's perspective, (3) social influence is the level to which a person perceives the importance of the opinion of other people from the immediate environment about using the IS, (4) facilitating conditions is the level to which a person believes in the  
Figure 1: EISSMM research model. existence of organizational and technical infrastructure to support the use of the IS, (5) behavioral intention is a person's overall reaction to using the system, (6) use behavior refers to the activities through which a person uses the IS [2]. The three factors of workforce agility we included were those where: (1) proactivity refers to situations when a person initiates activities that have positive effects on the changed environment [105; 107], (2) adaptability is based on a person's ability to change or adjust themselves and their behavior to better fit into a new environment [105], and (3) resilience reflects a person's ability to function effectively under stress, despite a changing environment or in situations where coping strategies have failed. This factor describes personality traits: positive attitude towards changes, new ideas, and technology; tolerance for uncertain and unexpected situations as well as differences in opinions and approaches; and tolerance for stressful situations and coping with stress [107]. The behavioral intention and use behavior factors are the dependent variables in the proposed model. Performance Expectancy \(\rightarrow\) Behavioral Intention Relation  
Through the performance expectancy factor, information system users state their expectations about the usefulness of the IS, whether the use of the IS will increase their work efficiency and productivity, and whether it will facilitate their entire work process. With all the items that comprise the performance expectancy factor, it is assumed that it affects the intention of users to use the IS (behavioral intention). The relationship between performance expectancy and behavioral intention to use the system has been observed and examined in various contexts of IS success research. From IS acceptance in the e-learning context [4; 5; 109; 110; 111] to online banking [103], social networks in data exchange processes [105], employee portal success [112], etc., expected performance has been shown as a factor that has a significant and direct impact on the behavioral intention to use an IS. Therefore, the first hypothesis, adopted from the UTAUT model, is:  
**Hypothesis 1 (H1)**. _Performance expectancy positively affects end user behavioral intention to use the system._  
Effort Expectancy \(\rightarrow\) Behavioral Intention Relation  
Regarding effort expectancy and behavioral intention to use the system, the vast majority of previous research has shown the existence and significance of the relation between the two factors [4; 5; 109; 110; 112; 113; 114]. According to the theory of the UTAUT model, the expectancy of the effort that needs to be invested in using the IS directly influences the user's behavioral intention to use that IS. Therefore, the second hypothesis, adopted from the UTAUT model, is:  
**Hypothesis 2 (H2)**. _Effort expectancy positively affects end user behavioral intention to use the system._  
Social Influence \(\rightarrow\) Behavioral Intention Relation  
The UTAUT model authors claim that the influence of colleagues from the person's team, the institution where the person works, and even the influence of the broader institution itself play a behavioral role in the intention of users to use the IS. As the social influence factor is a significant predictor of behavioral intention to use the IS, many previous types of research have examined this relationship.