## 3 Results
### Perceptions of Usability and User Experience Characteristics of Bing Chat
With _System Reliability_ characteristics, the percentages of positive evaluations were from 72% (\"There were no unexpected interruptions in the operation of Bing Chat during its use\") to 81% (\"Bing Chat worked fast enough and reliably\"). In relation to _Visual Design and Navigation_, the positive responses ranged from 75% (\"The way Bing Chat displays the discussion and its responses is visually attractive and engaging\") to 91% (\"The use of the interface with Bing Chat is logical and intuitive (easily understandable) regarding the functionalities that I use\"). The _Information Quality_ attributes received positive responses ranging from 73% (\"Verification of information obtained from Bing Chat shows that one can have confidence in its correctness\") to 94% (\"The data provided by the Bing Chat service was clear and easy to understand\"). Finally, the characteristics related to _Information Display_ were positively evaluated in the range from 52% (\"The information provided in a conversation with Bing Chat can also be obtained after a few days/weeks\") to 90% (\"The data obtained by the Bing Chat service is in a suitable and easy-to-use format for further use\"). Regarding the _user experience_ scales, the attributes of _Cognitive Involvement_ were positively rated from 44% (\"Time seems to pass quickly while I am using Bing Chat\") to 71% (\"I feel like I control what happens while working with Bing Chat because I use it as I want and get what I want\"). The evaluations of characteristics associated with _Design Appeal_ were slightly higher on average and ranged from 54% (\"I feel satisfied and fulfilled during and after using the Bing Chat service\") to 79% (\"The visible representations of the content of the computer screen during Bing Chat use are modern and enjoyable to use\"). Regarding _Trust_, the positive evaluations were in the range from 52% (\"I believe I can rely more on Bing Chat than on most other sources of information, knowledge, and advice\") to 84% (\"I believe that the Bing Chat service is designed with the goal of helping the widest possible number of people\"). The items of the _Personification_ assessment scale received on average the lowest level of positive evaluations, from 36% (\"It would suit me if Bing Chat and similar services, e.g., GPT, could react as much as possible like a human being\") to 59% (\"My conversations with Bing Chat resembled an exchange of online text messages with an informed person\"), but it must be noted that a high level of human-like interaction can in practice be both favored by some and disliked by other users. Finally, the aspects of Bing Chat that are associated with _Risk Perception_ were positively perceived in the range from 40% (\"I am sure that my privacy isn't under any threat by my use of the Bing Chat service\") to 70% (\"The privacy and security of Bing Chat users are not lower than, for example, those of users of social networks and similar services\"). \begin{table}
\begin{tabular}{c c c} \hline \hline
**Scale Label** & **F1** & **F2** \\ \hline Perceived Usefulness & **0.70** & 0.38 \\ \hline General Usability & **0.81** & 0.22 \\ \hline Learnability & **0.67** & 0.23 \\ \hline System Reliability & **0.64** & 0.10 \\ \hline Visual Design and Navigation & **0.68** & 0.13 \\ \hline Information Quality & **0.78** & 0.28 \\ \hline Information Display & **0.67** & 0.40 \\ \hline Cognitive Involvement & 0.17 & **0.87** \\ \hline Design Appeal & 0.09 & **0.77** \\ \hline Trust & 0.37 & **0.62** \\ \hline Personification & 0.24 & **0.72** \\ \hline Risk Perception & 0.33 & **0.51** \\ \hline \hline \end{tabular}
\end{table} 
Table 2: Results of forced factor analysis of _usability_ and _user experience_ variables with two fixed factors (N = 126; principal components analysis; varimax rotation).