## 5 Evaluation and Discussion
### Response Time  
Chatbot responsiveness is crucial for user satisfaction. To evaluate this, we logged the timestamp when a user sent a message and the bot responded. The difference between these timestamps provided the response time, allowing us to assess the chatbot's speed in generating and delivering responses. The response times for intents averaged  
\begin{table}
\begin{tabular}{l c c c c} \hline \hline \multirow{2}{*}{**Intent**} & \multicolumn{4}{c}{**Result**} \\ \cline{2-5}  & **Precision** & **Recall** & **F1 Score** & **Support** \\ \hline Access\_links & 1.0 & 1.0 & 1.0 & 6 \\ greet & 1.0 & 1.0 & 1.0 & 12 \\ user\_ask\_about\_rewarding\_for\_Student\_withdrawn\_deferred & 1.0 & 1.0 & 1.0 & 6 \\ user\_ask\_about\_re-enrollment & 1.0 & 1.0 & 1.0 & 3 \\ user\_ask\_about\_admission & 1.0 & 1.0 & 1.0 & 5 \\ user\_ask\_about\_rewarding\_students\_data & 1.0 & 1.0 & 1.0 & 4 \\ user\_ask\_major\_change & 1.0 & 0.8 & 0.88888888888889 & 5 \\ user\_ask\_about\_rayat\_problems & 1.0 & 1.0 & 1.0 & 4 \\ mood\_great & 1.0 & 1.0 & 1.0 & 5 \\ user\_ask\_about\_admission\_comparison & 1.0 & 1.0 & 1.0 & 3 \\ uniform & 1.0 & 1.0 & 1.0 & 3 \\ activities\_volunteering & 1.0 & 1.0 & 1.0 & 3 \\ Complaints\_Suggestions & 1.0 & 1.0 & 1.0 & 7 \\ bot\_challenge & 1.0 & 1.0 & 1.0 & 4 \\ get\_guide & 1.0 & 1.0 & 1.0 & 5 \\ user\_ask\_about\_riyadah & 1.0 & 1.0 & 1.0 & 4 \\ mood\_unhappy & 1.0 & 1.0 & 1.0 & 6 \\ user\_ask\_about\_submit\_application\_rayat & 1.0 & 1.0 & 1.0 & 5 \\ get\_phone\_number & 1.0 & 1.0 & 1.0 & 5 \\ user\_ask\_about\_rayat\_username\_mobile\_password & 1.0 & 1.0 & 1.0 & 8 \\ get\_name & 1.0 & 1.0 & 1.0 & 6 \\ deny & 1.0 & 1.0 & 1.0 & 5 \\ user\_ask\_about\_email & 1.0 & 1.0 & 1.0 & 5 \\ user\_ask\_about\_transfer\_college & 1.0 & 1.0 & 1.0 & 5 \\ get\_level\" & 1.0 & 1.0 & 1.0 & 3 \\ functional\_coordination & 1.0 & 1.0 & 1.0 & 4 \\ Training\_plans\_for\_specializations & 1.0 & 1.0 & 1.0 & 6 \\ goodbye & 1.0 & 1.0 & 1.0 & 6 \\ college\_disciplines & 1.0 & 1.0 & 1.0 & 4 \\ Rafid\_Initiitive & 1.0 & 1.0 & 1.0 & 2 \\ Training\_Guide & 1.0 & 1.0 & 1.0 & 4 \\ user\_ask\_about\_instances\_of\_nonpayment\_rewarding & 1.0 & 1.0 & 1.0 & 3 \\ user\_ask\_about\_cancel\_application\_rayat & 1.0 & 1.0 & 1.0 & 5 \\ get\_education\_number & 1.0 & 1.0 & 1.0 & 4 \\ user\_ask\_about\_training\_record & 1.0 & 1.0 & 1.0 & 4 \\ get\_email & 1.0 & 1.0 & 1.0 & 3 \\ Trainee’s\_Guide & 1.0 & 1.0 & 1.0 & 4 \\ get\_class & 1.0 & 1.0 & 1.0 & 3 \\ user\_ wants\_to\_check marks & 1.0 & 1.0 & 1.0 & 4 \\ Directory\_of\_Special & 1.0 & 1.0 & 1.0 & 3 \\ user\_ask\_about\_conditions\_changing\_specialization & 0.833333333333334 & 1.0 & 0.9090909090909091 & 5 \\ Training\_ calendar & 1.0 & 1.0 & 1.0 & 8 \\ affirm & 1.0 & 1.0 & 1.0 & 5 \\ user\_ask\_about\_handicapped & 1.0 & 1.0 & 1.0 & 10 \\ user\_request\_trainer\_name & 1.0 & 1.0 & 1.0 & 12 \\ Basic\_Information\_for\_New\_Students & 1.0 & 1.0 & 1.0 & 6 \\ user\_ask\_about\_register\_schedule\_continuing\_students & 1.0 & 1.0 & 1.0 & 14 \\ user\_ask\_about\_course\_equivalence & 1.0 & 1.0 & 1.0 & 7 \\ user\_ask\_about\_add\_and\_drop & 1.0 & 1.0 & 1.0 & 4 \\ user\_ask\_about\_studying\_in\_TVTC & 1.0 & 1.0 & 1.0 & 8 \\ \hline \hline \end{tabular}
\end{table}
Table 4: Test results.  
under 1 s (967 ms), providing reasonably fast interactions, as shown in Figure 16. Any responses above 1 s, such as for user_ask_about_course_equivalence, present optimization opportunities.