## 3 Results
### [PERSON] (aged 75) lived with her husband and son. She was our only participant to indicate full _Non Acceptance_\({}_{\varnothing}\) of the mobile telepresence robot. [PERSON] was familiar with 'gadgets' like Instacart (Instacart--online delivery service platform that allows users to have items delivered to their homes) and smart clocks (Smart Clock--A wireless clock that can connect to the internet for information). This influenced her opinions on robots as she believed robots are \"tools... that help and do stuff for you\". [PERSON] used the mobile telepresence robot with her interaction partner, [PERSON]\({}_{IP}\). [PERSON] was disappointed that the robot did not have more diverse applications, as she had expected it to assist her in her home with tasks like searching for recipes online while cooking. Throughout her experience with the robot, [PERSON] had trouble operating it on her own. This made her confused and agitated throughout the study. She explained this _Lack of Use_\({}_{\varnothing}\) with her belief that she was experiencing a study manipulation that limited her access to the robot and that she was in a different condition compared to [PERSON], a participant she personally knew. Despite the researchers' best efforts to show [PERSON] how to use the robot and explain that there were no study manipulations, she maintained her beliefs throughout the study. She only used the robot during monthly interview sessions when researchers helped her set up her interaction partner on the robot. She concluded that there were \"no benefits at all from this robot\" as no one could \"access\" it (_Non Acceptance_\({}_{\varnothing}\); Figure 6 & Table 8).
#### 3.6.4 Month 5 Interview: Identification\({}_{6}\)  
During Month 5, [PERSON]'s **Non Use**\({}_{\varnothing}\) fell into a deep valley (20%) while the **Identification\({}_{6}\)** phase (55%) became a primary peak. The **Expectation\({}_{1}\)** phase (15%) descended from Month 4.  
As [PERSON]'s **Non Use**\({}_{\varnothing}\) fell into its valley, her **Identification\({}_{6}\)** phase ascended, but it did not signify acceptance; she primarily **Recognized Disadvantages\({}_{6}\)** and **Confirmed\({}_{6}\)** her previous negative attitudes. [PERSON] described that the mobile telepresence robot was \"frustrating\" due to the \"technological problems\", that \"the controls are wonky\", and that the robot \"is limited in terms of moving around, [and] it can't park itself\" (_Recognize Disadvantages\({}_{6}\)_). Her difficulties connecting with Victoria\({}_{IP}\) due to internet issues were \"very frustrating\" (_Recognize Disadvantages\({}_{6}\)_). She repeated her previous attitude that the robot was \"much dumber\" than she had expected it to be (_Confirmation\({}_{6}\)_); it was just \"making a phone call\", and she wanted \"the software to be easier to use and have more interfaces\" (_Recognize Disadvantages\({}_{6}\)_) and capabilities (_Confirmation\({}_{6}\)_, _Personality Attribution\({}_{6}\)_). Despite these **Disadvantages\({}_{6}\)**, [PERSON] felt that using the robot is \"kind of fun\" (_Attitude Formation\({}_{1}\)_), but she confirmed that she would only continue using it for the study's monthly payments (_Attitude Formation\({}_{1}\)_).  
At this point, we had hoped we had cleared her confusion with thorough explanations of the robot and its controls during every monthly session and hoped that the next visit would be more positive, yet this interview only confirmed her previous attitudes and opinions of the robot and continued her towards a path of rejection and **Non Use**\({}_{\varnothing}\) (_Confirmation\({}_{6}\)_, _Lack of Use_\({}_{\varnothing}\)). Overall, [PERSON]'s negative experience was due to a lack of understanding of the technology and study overall, which sparked some frustrations with her entire process. These frustrations led to an increase in her _Lack of Use_\({}_{\varnothing}\) of the robot and ultimately set the rise of the **Non Use**\({}_{\varnothing}\) phase which resumed being her highest identified phase from Month 6-7. Despite her frustrations, [PERSON] continued using the robot during monthly sessions.