## 3 Results
### [PERSON] (aged 75) lived with her husband and son. She was our only participant to indicate full _Non Acceptance_\({}_{\varnothing}\) of the mobile telepresence robot. [PERSON] was familiar with 'gadgets' like Instacart (Instacart--online delivery service platform that allows users to have items delivered to their homes) and smart clocks (Smart Clock--A wireless clock that can connect to the internet for information). This influenced her opinions on robots as she believed robots are \"tools... that help and do stuff for you\". [PERSON] used the mobile telepresence robot with her interaction partner, [PERSON]\({}_{IP}\). [PERSON] was disappointed that the robot did not have more diverse applications, as she had expected it to assist her in her home with tasks like searching for recipes online while cooking. Throughout her experience with the robot, [PERSON] had trouble operating it on her own. This made her confused and agitated throughout the study. She explained this _Lack of Use_\({}_{\varnothing}\) with her belief that she was experiencing a study manipulation that limited her access to the robot and that she was in a different condition compared to [PERSON], a participant she personally knew. Despite the researchers' best efforts to show [PERSON] how to use the robot and explain that there were no study manipulations, she maintained her beliefs throughout the study. She only used the robot during monthly interview sessions when researchers helped her set up her interaction partner on the robot. She concluded that there were \"no benefits at all from this robot\" as no one could \"access\" it (_Non Acceptance_\({}_{\varnothing}\); Figure 6 & Table 8).
#### 3.6.6 Final Notes  
[PERSON] was the only participant who continuously had a negative experience with the mobile telepresence robot and found little use for it. She started the study with \"interest in what's going on in the computer world\" (_Curiosity_s) and expected to \"be using the robot in my household... [as] a way to access information conveniently. [However], it's basically a tablet on wheels\" (_Attitude Formation_1). Starting in her first encounter with the robot, she was dissatisfied because it did not meet her _Anticipations_1, and she felt it only had _Disadvantages_6: \"part of the point is to move the thing. I can't move it. [PERSON]\({}_{IP}\) moves it, so if's a little confusing as to what the point is\" (_Recognize Disadvantages_6). She did not have \"a particular function for it in my [[PERSON]'s] life... aside from that, I enjoy chatting with [PERSON]\({}_{IP}\)\" (_Recognize Disadvantages_6). [PERSON] concluded that the robot was \"taking up space and blocking an electric outlet that I was already using\" (_Recognize Disadvantages_6).  
Throughout the study, she primarily used the robot for \"book club\" (_Use Routines_5) and only during monthly shared activities. She was delighted to have gotten \"to know [PERSON]\({}_{IP}\) better\" (_Identification_6) and \"read some books she had not otherwise would have read\" (_Excitement_3, _Identification_6). However, she did not feel more present using the telepresence robot than video conferencing and found \"no benefit at all from this robot\" beyond what other technology offered (_Non Acceptance_2). Her negative experience was because of her mismatched expectations of the robot's capabilities (\"it has no utility\"; _Non Acceptance_2) and her technical difficulties (e.g., when \"the thing [robot] turned itself on and got off the stand\"). [PERSON] expressed her delight to be finished with the study and have the robot removed from her as \"no one had access to it\" so that she could better use the space it was occupying (_Non Acceptance_2).  
The way that she felt about the robot as well as the usage had not changed throughout the study for [PERSON]. \"I had no use for it, I couldn't use it. [It was] just sitting there\" (_Non Acceptance_2). However, she did say that her interaction participant got more comfortable with the robot. The \"first session was a bit awkward, [but] after that [PERSON]\({}_{IP}\) picked up how to drive it\". Curiously, [PERSON]'s interaction partner named the robot after [PERSON]'s mother's name. However, when asked if an emotional connection with the robot was or could be formed, [PERSON] answered: \"In what universe? Not under the current conditions.\" (_Non Acceptance_2).