## 4 Results  
### Analyzing Artificial Empathy Interaction Components and Deriving an Initial Framework  
It has been established through previous studies that psychological anthropomorphism is of significance in the interaction between intelligent agents and users. Furthermore, it has been demonstrated that this phenomenon is related to empathic responses. In  
Figure 1: Research flow diagram. order to demonstrate natural human-like responses, it is necessary to consider external environmental factors such as context and situation in addition to form and function. Consequently, this research proceeded with the process of identifying components to derive a framework that can identify the components that should be considered for various home service areas and situations and how interactions should be designed in a multifaceted manner. To establish the framework, we first checked to see if there was an empathy structure that could be borrowed to capture the overall flow. A comprehensive review of studies that have employed the empathy process in the context of AI was conducted, revealing that the structure of recognizing, interpreting, and responding to emotions remains consistent across these applications. Each process delineates the components that are identified [30]. Furthermore, the empathy process comprises additional components that must be given due consideration, such as information pertaining to the user, the situation and context, and the setting factors of the agent, given that the majority of studies focus on the interaction between a robot or agent and a user. Consequently, the structure of the framework proposed in this study draws from previous studies, as it is essential to examine the connections between various components. However, the proposed framework is constrained to tangible robots; consequently, the additional literature on empathic interfaces and empathic interactions of intelligent agents was identified and collated according to the purpose of this study (see Table 2 below). Additional concepts were cited from the literature to include the characteristics and details of intelligent agents operating as a system within the borrowed structure. \begin{table}
\begin{tabular}{c c c c c} \hline \hline
**Domain** & **Category** & **Elements** & **Metrics** & **Ref.** \\ \hline \multirow{2}{*}{Purpose} & Purpose of Use & Purpose of AI Agent Service & N/A & \\ \cline{3-5}  & AI Agent & Target Goal of Tasks & N/A & \\ \hline \multirow{4}{*}{Context} & Situation, & & & Properness & \\ \cline{3-5}  & Context, Task & Task Characteristics & & Accuracy & \\ \cline{3-5}  & & & & Controllability & \\ \cline{3-5}  & & & & Importance & \\ \hline \multirow{4}{*}{Relationship} & User–AI Agent & User–AI Agent & High-Mid-Low & \\ \cline{3-5}  & Relationship & User–AI Agent & User–AI Agent Togetherness & High-Mid-Low & [42; 43] \\ \cline{3-5}  & & User Involvement & Supervisor/Operator/Collaborator/ & \\ \cline{3-5}  & & & & Cooperator/Bystander & \\ \hline \multirow{4}{*}{Space} & & Physical Proximity & High-Mid-Low & \\ \cline{3-5}  & Space & Space Separation & Personal & \\ \cline{3-5}  & Characteristic & & Shared & \\ \cline{3-5}  & & Space Concentration & Focal & \\ \hline \multirow{4}{*}{Time} & & Time Proximity & High-Mid-Low & \\ \cline{3-5}  & Time & Time Value & Time Value & Quality Time \\ \cline{3-5}  & Characteristic & & & Routine \\ \cline{3-5}  & & Repetition & Occasional & \\ \hline \hline \end{tabular}
\end{table} 
Table 2: Initial framework elements and definition (1): purpose and context. The components of the proposed initial framework are broadly categorized into the following: the purpose of the intelligent agent, context, user characteristics, AI agent characteristics, and interaction. Firstly, the purpose of the intelligent agent corresponds to the purpose of providing services and the goals of the tasks it performs to meet that purpose. This is an element that must be identified to define the goals to be pursued, and the functions required when designing an intelligent AI.