# Evaluation of AI-Assisted Telemedicine Service Using a Mobile Pet Application
## 2 Background
### Application Service Platform and Its Technologies
3. the informational aspect that enables perceptions about a product through content provided by the platform;
4. the convenience of a platform, which acts as an intermediary so that suppliers and consumers can remove restrictions on time and space [12]. These platforms have a fairly positive effect on the product and help increase consumers' desire to repurchase [13]. The development of the platform is also related to personalized recommendation technology. Segmentation-based mass-production customized strategies were used in the past, while recent AI-based recommendation technology has had a significant impact on the tourism and cultural industries. An online app related to theme travel guides that have appeared recently, together with certified experts, proposes matching services to consumers who want personalized travel such as medical tourism or special-purpose business trips [14]. Launched in 2011, Google Arts & Culture is a platform that helps provide appreciation and commentary on artworks through virtual reality, sharing cultural and art content from around the world [15]. In terms of education, it presents the latest platform in the era of the Fourth Industrial Revolution. Education system software can use the cloud environment Smart Space EduPlatform (SSEP) to foster talent for the real estate industry [16]. Another platform presents operational plans to consumers through customized online-to-offline (O2O) strategies that can be selected by individuals in order to cultivate talents who can adapt to various convergence environments [17]. With regard to finance, investment in and utilization of the platform industry has already entered a stable phase. Most financial companies are mass-producing AI-based platforms by mobilizing strong financial power. Along with a study verifying the effectiveness of a chatbot system for the promotion of insurance and financial products while providing customized services to individual customers, there is also a study on digital insurance platform services using Fintech and Insuretech (a compound word made by joining \"insurance\" and \"technology\") [18; 19]. In addition, there is also research on security-related platforms such as adding simple authentication and personal information to increase the convenience of financial products to customers [20; 21]. On the distribution side, there is an example of developing a prototype of a personal clothing custom platform to meet the needs of consumers. In other words, consumers can choose clothes through the design process, while a system for recommending designs of products based on asking questions and receiving responses about their desired style is simultaneously operational. Through this, the needs of consumers can be immediately reflected [22]. In Korea, online shopping malls in the form of intermediary platforms have developed into social commerce companies such as 11 st Street, G-Market, and Auction. In addition, food delivery-related apps that are enjoying the best boom due to the recent COVID-19 outbreak can be said to be a platform suitable for the \"untact\" (non-contact) era [23]. With regard to manufacturing, there is a manufacturing-specific library platform that allows non-professionals to analyze data and solve problems; this model has been applied to various manufacturers through many studies, proving its effectiveness and validity [24]. In addition, open source, a robot technology equipped with a vibration sensor, was developed and applied to manufacturing. In recent years, there have been an increasing number of cases of establishing a fault diagnosis platform that informs analysis results in real-time through a cloud system that collects, transmits, and manages data [25]. The use of these platforms in the medical field can be captured as follows. First, the Internet of Things (IoT)-based intensive care unit real-time monitoring platform for humans can collect data from sensors attached to patients through an IoT bridge and deliver information to medical workers.