# Information Consumer Experience: A Systematic Review
## 5 Answering Research Questions
### What Factors Influence ICX?
Regarding this issue, different factors that could obstruct information and communication flows have been identified, such as hierarchical level, staff responsibility, communication activity, the grade of culturally driven organization, power distance, and non-existing communication through different hierarchical levels [12]. In this context, culturally driven alludes to common values and goals shared by all the members of the organization. Meanwhile, power distance is a measure that describes the employee acceptance of inequalities naturally produced by organizational hierarchy. The results obtained in [12] by analyzing these factors' influence in cross-hierarchical levels show that in the digital work environment, power distance does not have a significant influence. Additionally, middle hierarchical levels demonstrate the least vertical information sharing to other levels. In [103], the communication between employees is analyzed in a case study with rural nursing managers, showing that communication technologies improve employees' collaboration at work. In [104], the media richness theory is used to analyze the factors that affect effective communication and information sharing between employees, relating them to information keys, personalization, and the speed of feedback. Some authors, e.g., [16], have shown that the use of information systems in workplace faces user resistance behavior, which could be related to users' perceptions of the information system and their perception of work routines. An interesting approach related to information consumption is the Self-Service Engagement proposed in [105]. Based on Trying Theory, when information consumers face an information system error or other problem, they do not ask for help from their organization's Information Technology Department, but prefer to solve the problem themselves by learning on the web (or any external information systems or services) sources to solve this problem in order to perform the initial job. This approach involves employees' characteristics (or lack of them [106]), such as self-efficacy and self-competency, which construct a higher ability called self-sufficiency [105]. During the COVID-19 pandemic, the relationship between remote working employee characteristics (such as mental load and team support) and technology-related characteristics (such as perceived ease of use, perceived usefulness, and technology acceptance) and its influence on employees' work engagement was analyzed [49]. According to the studies analyzed, the factors that influence the information consumption experience of employees within their organization follow a structure that starts from a Consumer Dimension that includes preferences and attitudes, such as the degree of data access and data exposure, which can be helpful in the workplace but harmful if the consumers take the job to their house [15; 67; 83; 89]. Other factors that influence information consumer behavior have been studied, such as power distance [12], sociability [59], dominant personality [59], resistance to changes [16], and self-sufficiency [105]. There is also a social dimension that includes the interactions between consumers regarding information sharing [12; 73; 74], communication abilities [12], and friendship opportunities with other employees [13]. In addition, there is a context dimension that involves the characteristics of the mechanisms provided by the organization for interacting with information, such as equipment and job-related policies [12; 14; 82] have also been studied. In Table 5, a resume of all the factors identified in the reviewed studies is shown. This resume contains a dimension that represents a proposed categorization of factors in order to unify the large number of factors reviewed. This table shows factor categorization made by authors, factor names, and the list studied where the factor was mentioned.