## 3 Results  
During the specified period, excluding those who received emergency care only, a total of 6742 adults received treatment at the dental clinics of Monash Health. Of them, 1094 adult patients were excluded due to having ongoing CoC with scheduled future appointments. Of the remaining 5648 adults, 41.3% (n = 2333) were participants who had not completedthe dental treatment required with no future appointment. On average, the sample was 30.3 years of age (SD 27.5). Approximately one-quarter (22.7%) of the participants were aged 76 years or older, with seventy-seven individuals being over 90 years of age. Overall, there were more females (56.1%) than males (43.9%). About one-third (35.0%) of clients were born in Australia. Another 21.1% nominated Afghanistan as their country of birth. The remaining clients nominated another 104 countries of birth, but none reached more than 2.8% of the total cases. Of all public dental service adults included in this study, only 2.6% (n = 145) reported having Indigenous heritage. According to language spoken at home, 66.8% reported English as the language spoken at home. Public dental clients nominated 68 different languages, including English. The most frequently reported language other than English (66.8%) was Dari (12.6%) (see Table 1). Of those who reported speaking a language other than English at home, only 16.7% (n = 942) indicated the need for an interpreter. Eight-hundred-sixty-eight clients reported refugee status (15.4%). Of the total sample, 65.8% held a pensioner concession card, and 25.5% held a healthcare card. Another 8.7% were non-card holders. The largest distribution of clients was seen in the Thomas Street clinic (51.1%), with 91.6% of clients living close to the clinics. Overall, the largest proportion of oral healthcare services provided were prosthetic appliances (33.5%), followed by oral examinations, \begin{table}
\begin{tabular}{l c c c} \hline \hline \multicolumn{1}{c}{**Variable**} & **N (\%)** & **Compliance \%** & **Non-Compliance \%** \\ \hline Sex & & & \\ Male & 2470 (43.9) & 58.6 & 41.4 \\ Female \({}^{*}\) & 3152 (56.1) & 59.0 & 41.0 \\ \hline Age group \({}^{***}\) & & & \\
18 to 34 & 1044 (18.5) & 41.4 & 58.6 \\
35 to 54 & 1358 (24.0) & 51.5 & 48.5 \\
55 to 74 & 1966 (34.8) & 66.7 & 33.3 \\
75 and older & 1280 (22.7) & 68.1 & 31.9 \\ \hline Language spoken at home & & & \\ English & 3771 (66.8) & 60.7 & 39.3 \\ Other than English and & 1165 (20.6) & 59.0 & 41.0 \\ Dari & 712 (12.6) & 47.6 & 52.4 \\ \hline Card type \({}^{***}\) & & & \\ Pensioner Card & 1443 (25.5) & 50.2 & 49.8 \\ Healthcare Card & 3715 (65.8) & 64.2 & 35.8 \\ Non-card Holder & 490 (8.7) & 42.0 & 58.0 \\ \hline Course of Care \({}^{***}\) & & & \\ Examination & 1242 (26.1) & 45.9 & 54.1 \\ Preventive & 1243 (22.0) & 49.5 & 50.5 \\ Radiograph & 699 (12.4) & 51.9 & 48.1 \\ Restorative & 372 (6.6) & 64.5 & 35.5 \\ Endodontics & 46 (0.8) & 60.9 & 39.1 \\ Periodonics & 31 (0.5) & 54.8 & 45.2 \\ Dentures & 1473 (25.9) & 82.7 & 17.3 \\ Exodontia & 170 (3.0) & 61.2 & 38.8 \\ Other & 372 (6.6) & 43.5 & 56.5 \\ \hline Refugee status (Yes) \({}^{***}\) & 868 (15.4) & 37.3 & 62.7 \\ \hline Mental health patient (Yes) \({}^{**}\) & 351 (6.2) & 51.6 & 48.4 \\ \hline Aboriginality (Yes) \({}^{***}\) & 145 (2.6) & 34.5 & 65.5 \\ \hline Non-priority group (Yes) \({}^{***}\) & 3874 (68.7) & 65.6 & 34.4 \\ \hline \({}^{\dagger}\) Chi-square test \({}^{*}\)\(p<0.05\); \({}^{**}\)\(p<0.01\); \({}^{***}\)\(p<0.001\). & \({}^{*}\)\(p<0.001\). & \\ \hline \hline \end{tabular}
\end{table} 
Table 1: Bivariate associations between predisposing, enabling, need, and clinical variables and non-compliance with course of care in oral healthcare \({\dagger}\). consultation referrals, etc. (18.8%), and X-rays (13.5%). Another 11.3% received preventive treatments (e.g., dietary analysis, oral hygiene instruction, tobacco counselling, fissure sealants, etc. ), and 6.0% received restorative treatments. Table 1 presents the results of the bivariate analysis.