# Key Factors in the Implementation of the Internet of Things in the Hotel Sector
## 2 Literature Review  
Technologies have changed the management and services of organizations so much so that they have become essential [7; 8; 9; 10; 11; 12; 13; 14; 15]. The same has happened in the hotel sector [16; 17; 18]. The Internet of Things is a technology that is changing management and services in hotels, and it is a current trend in the sector [1]. This means that initiatives are being carried out in this way, where hotels are focusing these initiatives towards customers, production, and systems (in order of priority), and this technology reaches each and every one of the following dimensions (without any standing out from the others): data collection, protection of information systems, legality (data protection), business model, the development of connectivity mechanisms, deployment and configuration of devices and sensors, and the definition of applications and business management. In addition, in the short-medium term, initiatives regarding the following dimensions reached by this technology will continue to follow the same line, although with a small increase in dimensions: defining applications and business management, developing connectivity mechanisms, protecting information systems, and data collection. It is thought that these dimensions will gain more value compared to others in the short-medium term. All of these initiatives are being carried out because the managers of these hotels who know about these technologies highlight the importance of their application in their hotels [19]. Even so, these initiatives are only being conducted in about half of the hotels, since almost half of the executives of this hotel sector are unaware of Internet of Things technology. Executives who do not know about these technologies generally work in lower-category hotels that do not belong to large hotel chains [19]. Thus, in order to take measures to spread the use of the Internet of Things in the hotel sector, this study focused on locating the factors influencing the decision of hotels to accept and implement the Internet of Things in their services. First, a list of the factors that influence the adoption of the Internet of Things in the hotel sector was extracted from a previous study carried out by the authors [PERSON], [PERSON], and [PERSON] [20], who identified these factors through the Delphi method. These factors were developed by experts in technologies and hotels based on the TOES framework and its four different contexts (Technological context, Organizational context, Environmental context, and Security context), one of the most commonly used models internationally for the analysis of the adoption of Information Technologies at the organizational level [21]. This list consisted of the following factors:  
* In the technological context, complexity, compatibility, relative advantage, and perceived cost are important. * Complexity is defined as the level of perceived difficulty in understanding and use of the Internet of Things, according to [PERSON], [PERSON], and [PERSON] [22]. [PERSON], [PERSON], [PERSON], and [PERSON] [23] stated that the adopted technologies must be user-friendly, easy to take advantage of, and manageable to increase opportunities for their adoption;
* Compatibility is defined as the degree to which the Internet of Things is perceived as being consistent with the values, needs, and prior experiences of potential adopters. This definition is based on the definition made by [PERSON] [24] about the compatibility factor being an influential factor in the adoption and use of new technological tools;
* The relative advantage is defined as the degree to which the Internet of Things is perceived as better than the idea it replaces. This definition is based on the definition made by [PERSON] [24] of the relative advantage as an influential factor in the adoption and use of new technological tools.