# Information Consumer Experience: A Systematic Review
## 5 Answering Research Questions
### What Methods Are Used for ICX Evaluation?
In [118], the Work Environment Impact Scale-Self Rating (WEIS-SR) is used to study the experience of employees in a small United States college. WEIS-SR is a self-rating instrument that allows the analysis of an employee's perception of their work environment characteristics. In [27], an adaptation of the Association of College and Research Libraries (ACRL) Questionnaire was used to measure 22 Information Literacy abilities, in addition to creativity measures adapted from [119] and performance measures adapted from [120], for analyzing Information Literacy relationship with workplace abilities, such as performance or creativity. On the other hand, in [121], user satisfaction with information technology adoption (self-service technology, SST) in the corporate context was studied. In order to evaluate the perceptions of the users, an adaptation of the SSTQUAL instrument was used to measure four dimensions of the SSTQUAL quality scale: functionality, security, design, and customization. In order to analyze questionnaire responses and hypotheses, a Partial Least Squares (PLS) was performed using the SmartPLS 3.0 software [122] in different studies [8; 28; 64; 79; 105]. In [28], the Information Literacy impact on the social capital (knowledge generation) of the organization was studied using an email-delivered online questionnaire consisting of a demographic section and a second section that includes Information Literacy and Social Capital measures, adapted from [123] and [73], respectively. For questionnaire data analysis, the Partial Least Squares structural equation modeling (PLS-SEM) was used, using SmartPLS 3.0 software. PLS-SEM is a multivariate technique that is less restrictive than the PLS model in terms of size and data normalization. Other studies, such as [64], use the PLS-SEM technique in order to analyze questionnaire responses about a model that represented the relationship between Information Behavior (IB) and work success. In order to assess the Self-Service Engagement approach, in [105], a set of interviews and a Likert Scale-based questionnaire were used to collect data, which were analyzed by using PLS-SEM modeling and other statistic techniques in SmartPLS 3.0 software. In [8], a technology Acceptance Model (TAM) was proposed in order to examine employees' intention to use Enterprise Resource Planification (ERP) Software by analyzing employees' perception of work alienation and organizational support. They also used a customized questionnaire for data collection and PLS modeling on Smart PLS 3.0 software to validate their model and confirm correlations that affirmed their hypothesis. In [124], a model was proposed in order to analyze how Supply Chain Management (SCM) employees' perception of the changes produced by the implementation of a new SCM system (such as process complexity or process rigidity), could affect their job outcomes (such as job performance, job satisfaction, job anxiety, and job security) and the outcomes of the supply chain process (such as process performance and relationship quality). To collect data, authors designed a three-step experiment to obtain users' perceptions before (demographic survey) and two instances after the implementation of the new SCM system started (users use the new SCM system and respond to a survey about the perceived change in their SCM tasks and process). Demographic data from the first survey was processed using a Structural Equation Modeling (SEM) confirmatory factor analysis. Meanwhile, the second and third surveys' data were analyzed using univariate and multivariate regressions from the Latent Growth Modeling (LGM) approach. The results of this study show that employees perceive a significant change in their work process complexity and rigidity and also perceive that their work processes change drastically with a new SCM system implementation, and those changes can decrease employee and process outcomes.