## 2 Theoretical Foundations and Development of Hypotheses
### Satisfaction with the Public Administration of Tourism  
We now recall that the residents' satisfaction is a basic indicator for the Public Tourism Administration as it serves as a tool in the control of this administration. The public administration and, in the topic which we are addressing, the Public Tourism Administration must seek the satisfaction of its customers and the citizens who reside in the destination are its internal customers.  
Moreover, the local population is capable of influencing the tourism development in its locality as it is the main agent, along with the tourists, which more directly experiences the tourism experience. Therefore, the residents' collaboration in carrying out sustainable tourism policies is essential for the development of the activity and this support depends on the residents' opinions and satisfaction. With this in mind, [PERSON] (2018) places emphasis on administrations having to be aware of the link between tourism development and residents' satisfaction and opinion.  
On the other hand, the local population's degree of satisfaction depends on the level of impact that the tourism activity can generate ([PERSON] et al., 2018). Hence, for example, the interaction between the tourists and the residents, as well as the development of the industry itself can create changes in the local population's quality of life ([PERSON] et al., 2018), which can influence the residents' satisfaction.  
For its part, the WTO ([PERSON] et al., 2018) suggests two methods for its measurement, one objective through the analysis of the number of complaints presented by the residents to the local authorities and another subjective through a community questionnaire; that is to say, targeting the destination's residents. What is more, it is likewise recommended, for the residents' assessment of the different impacts of tourism, to repeat the analysis annually to compare the results of two or more similar communities of the same destination or to measure the trend of the level of general satisfaction over time.  
Though, there exist quite a number of research works on satisfaction with tourism experience, centered on the satisfaction of the tourists. There are very few which deal with the satisfaction of the host. Moreover, the latter are based on the WTO's C6 questionnaire model ([PERSON] et al., 2018), only offering one 5-point Likert-type question about general satisfaction with tourism, while it has 14 questions about the assessment of the different effects of tourism, two questions about the benefit of tourism for the community and for the residents themselves, and one about the wish for there to be more or less tourism, all also 5-point Likert-type, as well as two open questions for the residents to be able to express their ideas.  
Lastly, the researchers have also centered more on the relations between the hosts' perceptions of the sustainability of tourism and their support of it ([PERSON] et al., 2018). We do not find studies which address the relation between these perceptions and the residents' satisfaction with the administration of tourism.  
Based on these considerations, we propose the following model of relations (see Figure 1):  
Figure 1: Model proposed.  
**H1.**_A high positive economic impact positively affects satisfaction with the public administration of tourism._  
**H2.**_A low negative environmental impact positively affects satisfaction with the public administration of tourism._  
**H3.**_A high positive socio-cultural impact positively affects satisfaction with the public administration of tourism._  
**3. Empirical Study**  
Next, we present the empirical study's main characteristics, centered on the methods of information collection, the design of the measurement instrument, and the statistical techniques used in the data analysis.