## 4 Results
### Analyzing Artificial Empathy Interaction Components and Deriving an Initial Framework
It is also the part where the overall implementation direction can be confirmed. The subsequent section pertains to the context component, encompassing situations and relationships. This component is further categorized into five intermediate categories: situation and context, task, relationship, space, and time. These elements have been explored in studies that utilize the concept of layers to describe the flow of smart technology within the home environment or the elements that should be viewed from the user's perspective [45]. The studies that addressed the flow of technology and those that viewed it from a user-centered perspective highlighted the same point: the perceived context and surrounding factors related to the user, such as tasks and relationships. These are factors that are also mentioned in existing product ecosystem models and need to be considered to understand the overall user experience. In this study, we analyzed these factors closely and added them to the components to find customized, empathic interactions [46]. Firstly, the situation, context, and detailed factors that characterize the situation are set up, particularly in the case of tasks. The detail factor is the importance factor, which is how important the situation is based on the user's needs. Accuracy is a factor that determines whether the situation requires proper information delivery or action performance. The lower the weight of this factor, the more social rather than informational or functional the situation is. The next factor is controllability, which determines whether the situation itself can be controlled and manipulated by an intelligent agent. Situation significance determines how much attention the user needs to pay to the situation they are in. This is a sub-factor of relevance because the more urgent the situation, the more likely it is that empathic interactions will be set up differently, such as the way of speaking or expressing. The subsequent relationship factor is composed of sub-factors to examine the relationship between the user and the intelligent agent. The first of the sub-factors is the similarity between the user and the AI, which is measured as the degree to which the user's image type is similar to the AI's image type and whether they can feel a sense of unity. The intimacy sub-factor, meanwhile, is concerned with the closeness between user and AI, whilst the affinity sub-factor determines whether the user holds a favorable opinion of the AI. Intimacy may vary according to frequency of use or acceptance of the technology, whilst user perception of AI responses may be positive or negative, and thus influence user liking. The involvement sub-factor is dependent upon the extent of user interaction with the AI. This construct was inspired by a study by [PERSON] and [PERSON], who posited that the anticipated functions or roles may be contingent on the user's level of engagement [4]. This notion was deemed pertinent as the anticipated empathic interaction may also be subject to variation depending on whether the user requires basic task execution or social functions. The spatial dimension encompasses the characteristics of the physical environment in which the intelligent agent is situated. Physical proximity within a space is an essential factor because the type and level of direct interaction can vary depending on whether the space has a physical appearance. Sub-factors were also set up to categorize the type of space: individuality and concentration. Individuality determines whether a space is utilized individually or shared with many users. Concentration is a factor that determines whether a space is focused and utilized for a specific purpose or whether it is transient and used in passing. As with space, the temporal factor is further subdivided into smaller factors. Proximity is a factor that distinguishes the duration of the user's interaction with the AI. Utilization is organized so that the user can choose whether time is utilized for efficiency and practicality or for other values.