## 3 Materials and Methods
### Materials
\begin{table}
\begin{tabular}{c c c c c c c} \hline \hline \multirow{2}{*}{**Criteria**} & \multicolumn{6}{c}{**Category**} \\ \cline{2-7}  & **Descriptive** & **1: Very** & **2: Rather** & **3: Rather** & **4: Very** & **99: Don’t Know/No** \\  & **Statistics** & **Unsatisfied** & **Unsatisfied** & **Satisfied** & **Satisfied** & **Answer/Refuses** \\ \hline \multirow{4}{*}{C3} & Min & 1.84\% & 5.41\% & 24.21\% & 6.22\% & 3.45\% \\ \cline{2-7}  & Max & 41.30\% & 34.49\% & 60.32\% & 39.89\% & 21.95\% \\ \cline{2-7}  & Mean & 8.59\% & 15.16\% & 42.89\% & 21.92\% & 11.44\% \\ \cline{2-7}  & Sd & 6.43\% & 6.06\% & 7.01\% & 7.35\% & 4.48\% \\ \hline \multirow{4}{*}{C4} & Min & 1.06\% & 1.95\% & 20.17\% & 12.10\% & 1.09\% \\ \cline{2-7}  & Max & 33.66\% & 25.83\% & 60.78\% & 67.56\% & 15.20\% \\ \cline{2-7}  & Mean & 6.68\% & 10.73\% & 43.14\% & 34.26\% & 5.19\% \\ \cline{2-7}  & Sd & 5.80\% & 5.34\% & 8.05\% & 13.32\% & 2.96\% \\ \hline \multirow{4}{*}{C5} & Min & 1.13\% & 4.39\% & 21.23\% & 6.03\% & 0.12\% \\ \cline{2-7}  & Max & 46.66\% & 41.63\% & 59.06\% & 59.65\% & 3.68\% \\ \cline{2-7}  & Mean & 9.06\% & 14.91\% & 42.60\% & 32.44\% & 0.99\% \\ \cline{2-7}  & Sd & 8.98\% & 7.49\% & 7.88\% & 12.23\% & 0.65\% \\ \hline \multirow{4}{*}{C6} & Min & 1.60\% & 5.65\% & 26.28\% & 8.03\% & 0.05\% \\ \cline{2-7}  & Max & 34.78\% & 36.62\% & 67.11\% & 39.75\% & 3.46\% \\ \cline{2-7}  & Mean & 7.80\% & 16.25\% & 51.10\% & 23.51\% & 1.34\% \\ \cline{2-7}  & Sd & 6.41\% & 6.67\% & 8.12\% & 7.67\% & 0.78\% \\ \hline \multirow{4}{*}{C7} & Min & 1.87\% & 3.42\% & 30.10\% & 8.71\% & 1.94\% \\ \cline{2-7}  & Max & 24.25\% & 32.47\% & 66.23\% & 55.21\% & 30.55\% \\ \cline{2-7}  & Mean & 7.59\% & 13.27\% & 42.98\% & 24.13\% & 12.04\% \\ \cline{2-7}  & Sd & 4.64\% & 6.19\% & 6.58\% & 9.48\% & 5.74\% \\ \hline \multirow{4}{*}{C8} & Min & 2.59\% & 8.21\% & 6.28\% & 2.58\% & 0.15\% \\ \cline{2-7}  & Max & 69.74\% & 44.33\% & 63.74\% & 49.19\% & 4.92\% \\ \cline{2-7}  & Mean & 14.57\% & 24.37\% & 41.58\% & 17.92\% & 1.56\% \\ \cline{2-7}  & Sd & 12.46\% & 10.00\% & 11.82\% & 10.19\% & 0.96\% \\ \hline \multirow{4}{*}{C9} & Min & 3.23\% & 8.00\% & 21.11\% & 6.66\% & 0.00\% \\ \cline{2-7}  & Max & 50.48\% & 38.69\% & 61.33\% & 32.99\% & 4.53\% \\ \cline{2-7}  & Mean & 13.65\% & 23.27\% & 43.59\% & 18.38\% & 1.11\% \\ \cline{2-7}  & Sd & 9.18\% & 7.07\% & 9.43\% & 6.45\% & 0.74\% \\ \hline \multirow{4}{*}{C10} & Min & 1.96\% & 5.28\% & 4.02\% & 2.21\% & 0.00\% \\ \cline{2-7}  & Max & 68.34\% & 39.90\% & 66.45\% & 52.62\% & 1.70\% \\ \cline{2-7}  & Mean & 14.91\% & 25.54\% & 42.49\% & 16.47\% & 0.60\% \\ \cline{2-7}  & Sd & 12.37\% & 8.31\% & 12.12\% & 9.27\% & 0.36\% \\ \hline \hline \end{tabular}
\end{table} 
Table 5: _Cont._cultural facilities, while the highest average percentage of rather unsatisfied respondents (25.54%) was with cleanliness. For Category 3, the lowest average percentage of rather satisfied respondents (39.65%) was with public transport, whereas the highest average percentage of rather satisfied respondents (51.10%) was with public spaces such as markets, squares, and pedestrian areas. In Category 4, the lowest average percentage of very satisfied respondents (16.47%) was with cleanliness, while the highest average percentage of very satisfied respondents (34.26%) was with cultural facilities such as concert halls, theatres, and museums. Lastly, in Category 9, the lowest average percentage of respondents (0.60%) selected Don't know/No answer/Refuses for cleanliness, while the highest average percentage (12.04%) chose this option for satisfaction with schools and other educational facilities. This breakdown highlights significant differences in average satisfaction levels across various public services and facilities. When comparing all criteria, the highest mean was found for cleanliness in the \"Very unsatisfied\" (14.91%) and \"Rather unsatisfied\" (25.54%) categories, while the lowest mean responses were recorded in the \"Very satisfied\" (16.47%) and \"Don't know or No Answer\" (0.60%) categories.