# Interconnected Government Services: An Approach toward Smart Government
###### Abstract  
The rapid expansion of new technologies and services significantly affects society's development and initiates significant changes within public administration. Many have decided to implement citizen-centric, data-driven, and performance-focused governance and prepare to transform the existing e-government system into a smart government. Along the way, they have encountered problems such as flaws in existing legislation and in the integration of heterogeneous infrastructure from technical, financial, and privacy perspectives. We propose a new approach to information system modeling that introduces an integration layer for existing databases and services and suggests the application of several innovative technologies to achieve better problem-solving, optimal utilization of resources, and policy innovation. To test the effectiveness of the proposed solution, we have used corresponding weighted digraph models to confirm that the proposed solution achieves the desired effects. We have used the time required to collect documents to measure similarity. The obtained results prove the efficiency of the proposed model and indicate that the same model could be used elsewhere in public administration. E-government; open data; smart government; interconnected government services Article  
Interconnected Government Services: An Approach toward Smart Government  
20231310620  
regional, or state) apply different tools and create new services to keep up with rapid societal changes. Some are focused on administrative innovation in the public sector, with little use of new technologies. Others are devoted to new technologies that change the work of the public sector. The rapid digitalization of public administration introduces the next phase in establishing a more intelligent and agile administration as a part of a smart government environment. It implies implementing new and more sophisticated services to keep up with the needs of society and directly affects citizens' satisfaction [6]. We must think of it creatively by combining new technologies and organizational innovations. The benefit of such a combination is less about the tools used in service delivery and more about collaboration and the opportunity to understand the citizens' needs clearly. The increasing pervasiveness of digital technologies and data variety shapes these new needs. However, the achievement of more intelligent administration produces numerous organizational, legal, financial, and technical changes that burden service implementation. That is why a smart government includes many initiatives that lead towards the modernization and reorganization of public administration. It provides customer-oriented electronic public services of different authorities to citizens and stakeholders from a single point of access. Many services that result from collaboration between different institutions (interconnected government services--IGS) could be more efficient. Regarding the main problems, we recognize the following. With our early research, we conducted surveys in Serbia and encountered communication problems between public administration bodies [7]. The existing service solutions in many countries require the excessive transfer of a requested document, often in paper format. The request is received in a municipality, processed there, and forwarded (periodically, after gathering a certain number of documents) to a central office within the public administration. In this way, the service implementation requires significant interaction between information systems developed by autonomous and independent administration bodies. A lack of interoperability causes inefficient data exchange between public authorities [8] because flaws in existing legislation impede a more intelligent method of managing information systems within the state administration. The required data are usually located in separate databases, in various locations, and possessed by different public administration bodies.