# Design and Applications of GLANCE: GLanceable Alarm Notification for a User Centered Experience
## 2 Method
### First Macro-Phase: The GLANCE Project
\begin{table}
\begin{tabular}{c c} \hline \hline \multicolumn{2}{c}{**Problem Objective (PO) and Intermediate Goals**} \\ \hline \multirow{4}{*}{PO} & Setting up of a proof-of-concept severity-based multiple fault notifier for Telecommunication (TLC) networks, with intermediate goals: \\ \cline{2-3}  & PO1 & Notification of incoming single alarms \\ \cline{2-3}  & PO2 & Notification/overview of multiple active alarms \\ \hline \multicolumn{2}{c}{**Research Objective (RO) and Intermediate Goals**} \\ \hline \multirow{4}{*}{RO} & Definition of a general abstract model for the notification of multiple alerts coming from heterogenous sources \\ \cline{2-3}  & RO1 & Definition of an abstract model for the notification of single faults in TLC networks \\ \cline{2-3}  & RO1.1 & Definition of an abstract display schema oriented to comprehension and reaction for the \\ \cline{2-3}  & RO1.2 & Definition of a dynamic stimuli strategy oriented to interruption and reaction in response to the \\ \cline{2-3}  & RO2 & Definition of an abstract model for notification/overview of multiple active faults in TLC networks \\ \cline{2-3}  & RO2.1 & Extension of ROI results to the case of intra-NE (Network Element) multiple active alarms \\ \cline{2-3}  & RO2.2 & Extension of ROI results to the case of inter-NE multiple active alarms \\ \cline{2-3}  & RO2.3 & Extension of ROI results to the combined case of multiple active alarms \\ \cline{2-3}  & RO2.4 & Definition of constraints for the number of multiple active alarms \\ \cline{2-3} \multirow{2}{*}{RO3} & Release of a general abstract model for the notification of multiple alerts from heterogenous sources \\ \hline \hline \end{tabular}
\end{table} 
Table 2: Problem and research objectives. \begin{table}
\begin{tabular}{c c} \hline \hline \multicolumn{2}{c}{**Elements of the GLANCE Project**} \\ \hline A & Issues/challenges in handling simultaneous notifications with different severity levels \\ P & Setting up a proof-of-concept notifier for faults in optical fiber networks \\ F & Glanceable peripheral displays may improve the efficiency of operators’ work \\ M\({}_{\text{R}}\) & HCI methods/techniques blended with organization elements from the “tandem model” \\ M\({}_{\text{PS}}\) & The novel notification model (GLANCE) \\ \hline \hline \end{tabular}
\end{table} 
Table 1: Elements of the GLANCE (GLanceable Alarm Notification for a User Centered Experience) project: A is the investigated real-world problem situation, P is a real-world example of A allowing the researcher to investigate A, F is the theoretical premise declared by the researcher prior to the intervention in A, M\({}_{\text{R}}\) is the research method, and M\({}_{\text{PS}}\) is the method employed to guide the problem solving (PS) intervention. Formative usability evaluation methods [54; 55] have been used throughout the whole design process to iteratively assess design choices, not only with the objective of detecting and eliminating usability flaws but also with the aim of informing the design based on objective measures where necessary (e.g., to provide an answer to research question Q1 \"To which extent is it possible to offer a glanceable overview along with information on individual faults?\"). All the experiments mentioned in the paper are customary usability evaluation, conducted with adult people within the framework of official Master thesis works of the School of \"Ingegneria Informatica e Automatica\" of the University of L'Aquila (Italy) approved by the institutional School Review Board [56; 57; 58; 59].