# A Systematic Literature Review of Information Security in Chatbots
## 3 Result
The bot is designed to communicate with the user through What-sApp and is capable of maintaining records of each employee, evaluating their progress, and proposing training to reduce weaknesses. The implementation of this bot has shown great impact on the employees, and the bot is able to update its database of any security breach and suggest ways to behave in case of an attack. However, the paper also highlights that cyber security is a constantly evolving field, and there is a need to add new features to the bot to keep up with the latest threats. The paper suggests adding a feature to verify the application of procedures and to inform the IT team immediately in case of a fatal attack. The addition of a voice generation alternative is also proposed to keep the employee \begin{table}
\begin{tabular}{l c} \hline \hline
**Findings** & **Related Articles** \\ \hline \hline \multicolumn{2}{l}{Chatbot vulnerabilities exist in various modules} & [6,7] \\ \multicolumn{2}{l}{Chatbots can collect sensitive information} & [6] \\ \multicolumn{2}{l}{Attackers can exploit the context of the conversation} & [6] \\ \multicolumn{2}{l}{Chatbots could be vulnerable to data breaches} & [6] \\ \multicolumn{2}{l}{The use of end-to-end encryption in chatbots enhances security} & [10] \\ \multicolumn{2}{l}{Trust and concerns about the surroundings are major determinants of continuance intention in using} & [17] \\ \multicolumn{2}{l}{AI assistants} & \\ \multicolumn{2}{l}{A comprehensive security analysis of chatbots is important} & [6, 7, 8, 9, 16] \\ \multicolumn{2}{l}{Raising cyber threat awareness among employees is important} & [14] \\ \multicolumn{2}{l}{Machine learning procedures can ensure etiquette and data protection} & [15] \\ \multicolumn{2}{l}{Static and dynamic analysis can assess security and privacy issues in messaging platform chatbots} & [16] \\ \hline \hline \end{tabular}
\end{table} 
Table 1: Finding and their related articles. focused, and the linkage of the bot to the most up-to-date security webpage and databases is suggested to inform employees and the IT department about new threats. Article [15] discusses the security risks and ethical problems relating to information security in chatbot implementation. It emphasizes that human behavior provides neural networks with examples of both appropriate and inappropriate behavior, and it proposes a mechanism for detecting socio-cultural and information security threats by monitoring interests and motivations of users, specialists, and programmers. The article identifies key approaches to ensuring etiquette and data protection and proposes procedures for machine learning in relation to chatbots in corporate ecosystems. The article suggests that the society members should conceive a system of cultural transmission, transfer of knowledge, and civic education to foster the clear identity of a national society, and a regional or professional community. Article [16] discusses the security and privacy issues that arise from the use of chatbots in messaging platforms. It highlights the potential risk that chatbots pose to users, as they could steal information from channels without the victim's awareness. The paper proposes a methodology that incorporates static and dynamic analysis for automatically assessing security and privacy issues in messaging platform chatbots. The research focused on the popular Discord platform and found that 55% of chatbots from a leading Discord repository request the \"administrator\" permission, which could be a security risk. Additionally, only 4.35% of chatbots with permissions actually provide a privacy policy. These findings suggest that there are significant security and privacy concerns associated with the use of chatbots in messaging platforms that need to be addressed to protect users. Article [17] investigated the determinants of continuance intention in the domain of AI assistants, with a focus on information security. The results revealed that trust and privacy concerns regarding the surroundings are major antecedents of continuance intention.