# Teamwork Conflict Management Training and Conflict Resolution Practice via Large Language Models
## 4 Conflict Management Training and Practice
### Operationalizing Transformative Learning Pedagogy
#### 4.2.2 Step 2: Practice
Future research could explore the use of LLMs for other interpersonal skills' training, such as communication, negotiation, or leadership development. Comparative studies could also investigate the effectiveness of LLM-based training versus traditional methods like role-playing or case studies. In conclusion, this study highlights the value of integrating conflict management training into STEM curricula to prepare students for the collaborative challenges of their future professions. The learn, practice, and reflect approach using an LLM offers a promising model for educators seeking to equip students with practical conflict resolution skills in an engaging, interactive format. As LLMs continue to advance, they may play an increasingly important role in transforming interpersonal skills' education across disciplines. Conceptualization, A.J.M. and S.A.; methodology, A.J.M. and S.A.; validation, A.J.M. and S.A.; formal analysis, S.A; investigation, A.J.M. and S.A.; resources, A.J.M. ; data curation, A.J.M. and S.A.; writing--original draft preparation, A.J.M. and S.A.; writing--review and editing, A.J.M. ; supervision, A.J.M. ; funding acquisition, A.J.M. All authors have read and agreed to the published version of the manuscript. This research was funded in part by the US National Science Foundation, grant numbers #2113991 and #2219271. The study was conducted in accordance with the Declaration of Helsinki, and approved by the Institutional Review Board of Purdue University (protocol code IRB-2021-1181 and date of approval 20 August 2021). Not applicable, as the study was approved as exempt by Purdue University IRB. Data Availability Statement: Data are unavailable due to privacy or ethical restrictions. The authors would like to thank the US National Science Foundation for their support through the award numbers #2113991 and #2219271, and Purdue University for their support through a Protect Purdue Innovations Faculty Grant. Any opinions, findings, and conclusions or recommendations expressed in this material are those of the authors and do not necessarily reflect the views of the National Science Foundation or Purdue University. The authors declare no conflicts of interest. The following abbreviations are used in this manuscript:

LLM Large language model

## Appendix A Example Student Conversation Demonstrating Collaborative Conflict Resolution Style

* You are a university student taking a system analysis and design course in the US. You're part of a team working on a semester-long project with work divided into four milestones. You've been missing deadlines and not contributing effectively, causing concern among your teammates. When approached about this issue, you tend to be defensive and find excuses, reflecting a lack of collaboration. This behavior has led to repeated conflicts within the team. Start the conversation by saying \"Hi\", and then, when confronted about your lack of contribution and missed deadlines, react in a defensive manner, offer excuses, or show reluctance to accept responsibility. Be difficult to reason with and do not come up with solutions on your own, instead ask user for solution. The goal is to simulate a realistic and challenging conversation for conflict resolution training for the user. **[PERSON]:**: Hi. **Student:**: We've noticed you've been missing a lot of deadlines, and it's affecting our project progress. Can we talk about what's happening? **[PERSON]:**: Oh, well, you know, I've just been really swamped with other classes and personal stuff lately. It's not like I'm trying to miss deadlines on purpose. It's just been a lot harder to manage everything than I thought it would be. **Student:**: I totally get that things can get overwhelming, especially with other classes and personal stuff going on. It sounds like you're juggling a lot right now. How about we find a way to make the workload more manageable for you? Maybe we can identify some priorities or adjust some deadlines to help ease the pressure. What do you think would help the most right now?