## 1 Introduction
Furthermore, COVID-19 also significantly ramped up digitalization, which, among other things, now encourages people to imagine a variety of ways to utilize technology to optimize public service, thereby democratizing and improving the quality of life for millions of people. The value of public services is improved by cutting costs, boosting benefits, and extending access. With the development of digital technology, it is now possible to offer services that are very helpful to the community on a large scale for a relatively low cost. Development organizations have applauded this movement, claiming that the use of digital technology enables governments to \"overcome hurdles of location, poor physical connection, and inadequate administrative ability\" and increases service acceptance, especially among underprivileged populations [19]. Since the 1990s, the phrase \"digital transformation\" has been used, though frequently under a different name, such as \"e-government\" [20], but there has lately been a renewed emphasis on digital media. Along with the technological revolution, such as in machine learning algorithms, there has been a shift in the narrative regarding user experience and interaction in service development and delivery. As a result of the many benefits of digitization, several nations around the world have used it to improve the performance of their public sectors, especially in healthcare landscapes [21]. Countries are rated based on their capacity to assure prompt delivery of services and the relevance of their respective factors. Furthermore, nations are classified as developed (first world), developing (second world), less developed, and undeveloped (third world) depending on these classifications. If a government can provide sufficient and satisfying public services to its residents, it acts as a stimulant to increase both personal and business production by building credibility [22]. Public service is the core aspect of government processes in all nations, regardless of their level of growth [23]. The ASEAN countries are developing nations that are trying to enhance the digitalization of public service and raise their residents' living conditions. Health represents one of the country's top priorities in providing public services. Currently, authorities in both developed and developing countries give the provision of public health services to their populations particular attention. Several e-health apps have been created by the commercial sector in Indonesia such as Klik Dokter and Halo Doc. Additionally, using big data to manage and reduce disaster risk in Philippines can be considered as a technological application. This country has been through natural disasters including typhoons, earthquakes, tsunamis, storm surges, mudslides, and volcanic activities. Due to inadequate preparedness for environmental disasters, hundreds of people are killed and injured annually, and billions of dollars are lost. Therefore, big data can be applied for climate change adaption and disaster risk reduction [24; 25; 26]. Therefore, not only has digitization-maintained pace with international tendencies in the period of the 4 th industrial revolution, but it has also enabled the public sector to assist ASEAN countries in achieving their goal of becoming developed countries. Nevertheless, each country in Southeast Asia has a distinct political, social, and economic environment. As a result, the priority sectors for digitalization will vary based on these distinguishing criteria. The impact elements will serve as a comparison and reference tool for the effective digitization of public services in each nation. This paper will give a method for assessing the digitization of public service, emphasizing the prerequisites for utilizing the framework as well as policy proposals for the digital transformation journey and suggestions for the development of digital activities. In the next section, we will examine relevant studies on the examination of digitalization.