## 3 Results
### Attributes Required for Clinical Care
#### 3.1.2 Theme 2--Clinical-Care Electronic Communication with Patients and Other Health Professionals  
Participants considered that electronic communication via current software helps them to schedule appointments, send SMSs, and other perform functionalities. Nevertheless, they regarded that their software needed to integrate additional elements (e.g., reminders, video calls, etc.) in order to avoid some interruptions in the practice workflow and dysfunctions in their digital health interventions (DHIs).  
* _Automatized reminders for patients and professionals within the scheduling agenda_  
Participants stated that many patients often forgot their appointments, thus creating unjustified interruptions in the practice workflow. Their current scheduling agenda often did not prevent these occurrences. Hence, they expected that the integration of reminders for patients 24-48 h before their appointment would help them avoid these interruptions.  
Other interruptions were also associated with the agenda (e.g., simultaneous use of the same therapeutic space or equipment by two physiotherapists). Participants also required reminders for professionals that are aimed at reducing these overlaps (e.g., the agenda screen with the spaces and equipment free).  
\"For us, it is a problem how to fit in the program the availability of physiotherapists and the treatment rooms by time slots.\"  
\"To remind the appointments is also important, because there are patients who systematically miss appointments.\"  
* _Digital health interventions (DHIs)_  
Participants argued the need to incorporate telehealth care into the practice and expected the integration of DHI at the moment to be easy, because the patients' willingness to use communication technologies had increased during the COVID-19 pandemic. They reported that many current software programs need to integrate video call, chat, and email to communicate with patients.  
\"We have been attending patients on the phone and from the hospital we were offered the possibility of installing equipment to make video calls with patients, because many of them were household and they were asking for help regarding exercises.\"  
\"Then as well, going further, the future of telerehabilitation, the chat is essential.\"  
\"But what happens with these emails? So it would be great if within this program, each specialty had a corporate email so that communications were registered and stored.\"  
* _Patient portal_  
Participants considered interesting the possibility of having a portal to be accessed by clients to book appointments online, check pending and made appointments, and simplify the patients' access to all educational plans (e.g., exercise programs). It was argued that the portal could save time scheduling or making phone calls.  
\"And the agenda so that the patient can schedule an appointment himself. He could access the program, see a slot, and book it. Because it's very difficult for me, when I am on my own, I waste a considerable time trying to set an appointment.\"  
\"Normally you send them materials, but if you had the platform to upload what you want them to do, it would be easier.\"