## 5 Results
### Account Managers
#### 5.1.4 Activity Diagram
Furthermore, these functionalities have been created to support the MADM process in the diverse phases of the service delivery:  
* _Supplementary profiling, to support the coach in the identification of the right development path_: The addition of supplementary profiling on the personal professional story of the coachee aims to collect additional indicators of a person's developmental potential. This information supports coaches and trainers in selecting the appropriate target profiles and paths for professionals among the recommendations of the AI system which is based on the AHEAD psychological questionnaire. Sample questions include the current role in the company, work experience duration, frequency of job changes, interests, values, motivation levels, and availability for development activities. * _LogBook, to enable the better tracking and documentation of the development path_: The logbook allows both the coach and the coachee to record activities and topics discussed during each session. It offers the option to save drafts and finalize entries at the end  
Figure 6: A section of the activity diagram. of the program. Some sections of the logbook are shared with HR and the people manager, enabling the better tracking and documentation of the coaching journey. * _Homework assignments and reminders within AHEDA, to implement a trackable task management system_: Coaches can assign materials, such as streaming films, e-books, and exercises, for completion between sessions. The coachee receives reminders for these assignments, fostering continuous engagement and personal growth. * _Internal chat, to improve communication and establish a recognizable Mylia approach_: The introduction of an internal chat feature enables the seamless communication between coachees and participants without detaching from the Mylia brand. This instant messaging functionality promotes timely collaboration, stimuli, and support. * _A calendar system, to implement appointment reminders and facilitate scheduling sessions_: Coaches gain access to a calendar displaying pre-scheduled appointments with coaches from the beginning of the program. Reminders are integrated to prompt coach confirmation at the end of each session, ensuring optimal scheduling and coordination. * _In-progress feedback, to incorporate evaluations throughout the development process_: Midway through the program, both the coachee and the people manager have the opportunity to provide feedback on the coaching journey. This feedback is shared with the coach, the people manager, and HR. Sample questions cover the perceived usefulness of the program, observed changes, appreciation for specific aspects, suggestions for improvement, and alignment with initial goals. * _Comprehensive reporting, to create structured multi-perspective reports at the end of the development process_: Upon program completion, coaches are required to complete a structured report. A provided format guides them in documenting the program's content, methodology, alignment with the initial design, achieved milestones, interpretation of profiling results, and qualitative feedback from the people manager and coachee. This report remains accessible and downloadable for HR, the people manager, the coach, and Mylia's admin. * _Reviews to support AI in rating interventions and suggest them for the future_: After the final feedback session, coaches are invited to provide qualitative and quantitative reviews of the coach and AHEDA service. These reviews contribute toward evaluating the effectiveness of the program and informing future improvements. In addition, they can provide valuable information for the development of AI by giving suggestions on which professionals to choose for targets with similar characteristics. * _Certification badges, to make the service relaunch_: Upon the successful completion of the program, coachees can download a certification badge that demonstrates their accomplishment and showcases the milestones achieved.