## 3 Results
### Patients' Responses to Questionnaire  
Table 3 shows the patients' responses to the questionnaire. The questionnaire contained 12 items. Five of the items had three answer options, whereas the other seven questions had four answer options. All questions except for numbers four and twelve provided answer options in agreement form. For question numbers four and twelve, answer options were in frequency form. For the answers in agreement form, four points were given for \"definitely true\", three points were given for \"mostly true\", one point was given for \"definitely false\", and two points were given for \"unsure\". For the answers in frequency form, four points were given for \"every time\", three points were given for \"sometimes\", one point was given for \"never\", and two points were given for \"unsure\". Therefore, the maximum score a patient can provide is 48 points, and the minimum is 12 points. The total score that a patient provides is divided by 48 and multiplied by 100 to convert it to percent. The higher the score is, the more compassionate the healthcare provider is, as perceived by the patients. In general, the average points given by the patients for each item were between 3.42 and 3.91. The lowest points were given for question number one: \"Did staff members introduce themselves before treating or caring for you?\". At the same time, patients could appreciate the staff members' competency and gave them, on average, 3.91 points out of 4.0. \begin{table}
\begin{tabular}{l c c c c c c} \hline \hline \multirow{2}{*}{**Statements**} & \multirow{2}{*}{**Total Score Mean (SD)**} & \multicolumn{5}{c}{**Responses \(n\) (\%)**} & \multicolumn{1}{c}{**Min, Max**} \\ \cline{3-7}  & & **(1)** & **(2)** & **(3)** & **(4)** & \\ \hline
1. Did staff members introduce & & & & & & \\ themselves before treating or caring & 3.42 (0.80) & 9 (6.5) & NA & 53 (38.4) & 76 (55.1) & 1, 4 \\ for you? & & & & & & \\ \hline
2. Have staff members taken the & & & & & & \\ opportunity to learn about you as & 3.49 (0.69) & 5 (3.6) & 0 (0) & 56 (40.6) & 77 (55.8) & 1, 4 \\ a person? & & & & & & \\ \hline
3. Have staff members made you feel at & & & & & & \\ ease by being friendly and warm in & 3.81 (0.39) & 0 (0) & NA & 26 (18.8) & 112 (81.2) & 3, 4 \\ conversations? & & & & & & \\ \hline
4. Have staff members showed you care & 3.74 (0.49) & 1 (0.7) & 0 (0) & 33 (23.9) & 104 (75.4) & 1, 4 \\ and compassion? & & & & & & \\ \hline
5. Have staff members listened to what & & & & & & \\ you have to say? & & & & & & \\ \hline
6. During your time in the hospital, & & & & & & \\ have you had enough contact with & 3.83 (0.38) & 0 (0) & NA & 24 (17.4) & 114 (82.6) & 3, 4 \\ staff members? & & & & & & \\ \hline
7. Do staff members appear confident & & & & & & \\ and able to perform their tasks when & 3.91 (0.28) & 0 (0) & 0 (0) & 12 (8.7) & 126 (91.3) & 3, 4 \\ caring for you? & & & & & & \\ \hline
8. Have you had enough time to & & & & & & \\ discuss your health or medical problem & 3.80 (0.46) & 1 (0.7) & 0 (0) & 25 (18.1) & 112 (81.2) & 1, 4 \\ with a doctor or nurse? & & & & & & \\ \hline
9. Have you been involved as much as & & & & & \\ you want to be in decisions about your & 3.81 (0.45) & 1 (0.7) & 0 (0) & 23 (16.7) & 114 (82.6) & 1, 4 \\ care and treatment? & & & & & & \\ \hline
10. During your time in the hospital, & & & & & \\ have staff members made you feel safe? & 3.89 (0.38) & 1 (0.7) & 0 (0) & 12 (8.7) & 125 (90.6) & 1, 4 \\ \hline
11. Have you received as much support & & & & & & \\ as you have needed from & 3.80 (0.46) & 1 (0.7) & 0 (0) & 25 (18.1) & 112 (81.2) & 1, 4 \\ staff members? & & & & & & \\ \hline
12. Overall, do you feel that you have & & & & & \\ been treated with respect and digity & 3.90 (0.30) & 0 (0) & NA & 14 (10.1) & 124 (89.9) & 3, 4 \\ while in the hospital? & & & & & & \\ \hline Total & 3.78 (0.450 & 19 (1.15) & 0 (0) & 317 (19.1) & 1329 (80.3) & \\ \hline \hline \end{tabular} (1) Definitely false or never; (2) unsure; (3) mostly true or sometimes; (4) definitely true or every time.  
\end{table}