## Appendix A
\begin{table}
\begin{tabular}{c c c c c c} \hline
**KPI** & **Linguistic Judgment** & **a** & **b** & **c** & **d** \\ \hline \multirow{4}{*}{Supplier lead time} & Very high & 0 & 0 & 5 & 10 \\  & High & 5 & 10 & 15 & 20 \\  & Low & 15 & 20 & 25 & 30 \\  & Very low & 25 & 30 & 40 & 40 \\ \hline \multirow{4}{*}{Supplier flexibility/Availability of alternative supplies/Customer satisfaction and loyalty/Distribution channel resilience} & Very low & 0\% & 0\% & 50\% & 55\% \\  & Low & 50\% & 55\% & 70\% & 75\% \\  & High & 70\% & 75\% & 88\% & 95\% \\  & Very high & 88\% & 95\% & 100\% & 100\% \\ \hline \multirow{4}{*}{Inventory adjustment time/Mean time to repair failures} & Very high & 0 & 0 & 3 & 4 \\  & High & 4 & 5 & 6 & 7 \\  & Low & 6 & 7 & 10 & 12 \\  & Very low & 10 & 12 & 20 & 20 \\ \hline \multirow{4}{*}{Preventive maintenance time/Mean time between failures/Mean downtime} & Very high & 0 & 0 & 2 & 3 \\  & High & 2 & 3 & 4 & 5 \\  & Low & 4 & 5 & 6 & 7 \\  & Very low & 6 & 7 & 10 & 10 \\ \hline \multirow{4}{*}{\% of reworked or modified products/Demand satisfaction} & Very high & 0\% & 0\% & 50\% & 55\% \\  & High & 50\% & 55\% & 70\% & 75\% \\  & Low & 70\% & 75\% & 88\% & 95\% \\  & Very low & 88\% & 95\% & 100\% & 100\% \\ \hline \multirow{4}{*}{\% component standardization/Product customization} & Very low & 0\% & 0\% & 60\% & 70\% \\  & Low & 60\% & 70\% & 80\% & 90\% \\  & High & 80\% & 90\% & 95\% & 100\% \\  & Very high & 95\% & 100\% & 200\% & 200\% \\ \hline \multirow{4}{*}{Product range breadth/Inventory coverage time/Customer average tenure} & Very low & 0\% & 0\% & 10\% & 20\% \\  & Low & 10\% & 20\% & 40\% & 50\% \\  & High & 40\% & 50\% & 90\% & 100\% \\  & Very high & 90\% & 100\% & 150\% & 150\% \\ \hline \multirow{4}{*}{\% lost sales} & Very high & 0\% & 0\% & 2\% & 3\% \\  & High & 2\% & 3\% & 5\% & 8\% \\  & Low & 5\% & 8\% & 10\% & 12\% \\  & Very low & 10\% & 12\% & 15\% & 15\% \\ \hline \multirow{4}{*}{Safety stock quantity/Customer Retention Rate (CRR)} & Very low & 0\% & 0\% & 10\% & 20\% \\  & Low & 20\% & 30\% & 40\% & 50\% \\ \cline{1-1}  & High & 50\% & 70\% & 90\% & 100\% \\ \cline{1-1}  & Very high & 90\% & 100\% & 150\% & 150\% \\ \hline \end{tabular}
\end{table} 
Table 9: Fuzzy range of resilient KPIs. \begin{table}
\begin{tabular}{c c c} \hline \hline
**KPI** & **Linguistic Judgment** & **Degree of Membership** \\ \hline Proximity to suppliers & Very Low & 1 \\ Number of nodes in the supply chain & Very Low & 1 \\ Supplier flexibility & Low & 0 \\  & High & 1 \\ Supplier response time (lead time) & Very High & 1 \\  & High & 0 \\ Supplier involvement in product development & High & 0.87 \\  & Very High & 0.13 \\ Production mix flexibility & High & 0.63 \\  & Very High & 0.37 \\ Total production time & Very High & 1 \\ Overtime hours & Very High & 1 \\ Quantity of defective products & High & 0 \\  & Very Low & 1 \\ Number of bottlenecks & Very Low & 1 \\ \% Delivery errors & Very Low & 1 \\ Delivery frequency (actual deliveries/scheduled deliveries) & Very High & 1 \\ Delivery punctuality & High & 0.71 \\  & Very High & 0.29 \\ \hline \hline \end{tabular}
\end{table} 
Table 11: Linguistic judgment and membership degree of agile KPIs.