# Information Consumer Experience: A Systematic Review
## 5 Answering Research Questions
### What Methods Are Used for ICX Evaluation? In the same way that different approaches for ICX exist, several types of methods have been used to address the information consumption problem in an organization. In the reviewed studies, methods of statistical analysis techniques [27; 28], algorithmic [26; 109] to semi-structured and custom qualitative interviews [1; 10; 14; 33; 78; 81; 110; 111; 112; 113; 114; 115; 116] were found. Employee experience has been studied with Design Thinking and human-centered design [25] in organizations in a process transformation context. In this work, authors have shown that CX methods, such as Customer Journey Map (CJM), can be used in order to analyze employee experiences in the workspace, and therefore, there is a candidate method to explore the ICX approach. In order to explore and analyze workplace information consumption, in [14; 33; 110; 117], a set of semi-structured interviews were performed with a set of prepared questions about a participant's use of information technologies at work, and more questions could be added of the conversation flow. The findings of this work were obtained by applying a qualitative analysis of participants' answers. Information Literacy in the workplace has also been studied with a qualitative interview. In [33], the role of Information Literacy in the learning of innovative work behavior was addressed using a custom interview to collect data from 12 respondents. These data \begin{table}
\begin{tabular}{l l l l l} \hline \hline
**Dimension** & **Category** & **CX** & **Factors** & **Studies** \\  & & **Dimension** & & \\ \hline Personal & Data Availability & & Pragmatic & Access & [67; 83; 89] \\  & Cultural & & Pragmatic & Exposure & [67; 83; 89] \\  & Personality & Relational & Power distance & [12] \\  & & Relational & Sociability & [59] \\  & & Relational & Dominance & [59] \\  & & Emotional & Stress & [15] \\  & & Cognitive & Resistance Behavior & [16] \\  & & Coppentive & self-sufficiency & [105; 106] \\ \hline Social & Information & & Relational & Communication activity & [12] \\  & Sharing & & Relational & Communication through different hierarchical levels & [12] \\  & & Lifestyle & Quality of working life & [107; 108] \\  & & Relational & Friendship opportunities & [13] \\  & & Cognitive & Experience Level & [26] \\ \hline Organizational & Information & Pragmatic & Accuracy & [82; 94] \\  & Quality & & & \\  & & Pragmatic & Completeness & [82] \\  & & Pragmatic & Opportunity & [82] \\  & Technology & Pragmatic & Technology Reconfigurability & [88] \\  & characteristics & & & \\  & & Pragmatic & Technology Customization & [88] \\  & Organizational & Pragmatic & Technology usage policies & [14] \\  & Structures & & & \\  & & Pragmatic & Equipment policies & [14; 98] \\  & & Pragmatic & Task performing standards & [14] \\  & & Pragmatic & Authority related rules & [12; 14] \\  & & Relational & Hierarchical level & [12] \\  & & Relational & Staff responsibility & [12] \\  & & Lifestyle & Culturally driven Organization & [12] \\ \hline \hline \end{tabular}
\end{table} 
Table 5: Factors influencing ICX. were recorded on audio, transcribed to a text file, and loaded into NVivo software for data codifying and data analysis. Another custom questionnaire methodology was used in [89], where an online questionnaire was sent to Line instant messaging application users in Taiwan in order to examine the relationship between online social anxiety, perceived information fatigue, and job engagement. Later, statistical analysis was performed in order to identify significant and validated relationships between those factors. Custom questionnaires have also been used in [82], where the authors delivered an online questionnaire that attempts to measure seven information quality dimensions (accuracy, consistency, believability, relevance, completeness, accessibility, and timeliness). Then, they used multiple regression analysis in order to analyze the data collected from 46 participant companies (only one company member responded to the questionnaire).