## 4 Results
& \multicolumn{1}{c}{} & \\ \cline{2-4}  &... we are seen as partners in developing and improving relational quality. & 0.86 & 19.18 \\  &... planning the services IT outsourcing together with the IT department. & 0.74 & 14.02 \\  &... interact with frequencies to strengthen long-term relationships. & 0.70 & 13.90 \\ \hline \multirow{4}{*}{ \begin{tabular}{c} Opportunistic \\ attitude \\ \end{tabular}  } & \multicolumn{2}{c}{How would you describe the attitude linked with suppliers towards IT outsourcing?} & \multicolumn{1}{c}{} & \\ \cline{2-4}  &... avoids routine services outsource IT to enhance the average daily gain or minimize downtime. & 0.86 & 19.18 \\ \cline{1-1}  &... omits a lot of interesting data to preserve their interests. & 0.73 & 13.84 \\ \cline{1-1}  &... have been informal arrangements with the supplier of IT. & 0.67 & 12.72 \\  &... IT outsourcing to allow the benefits of using to be maximized. & 0.75 & 14.94 \\ \hline \multirow{4}{*}{\ \begin{tabular}{c} Transformational \\ attitude \\ \end{tabular}  } & \multicolumn{2}{c}{How would you describe the attitude of investments in technology and professional qualification?} & \multicolumn{1}{c}{} & \\ \cline{2-4}  &... looking for trendsetting technological solutions in the national and international markets. & 0.74 & 13.31 \\ \cline{1-1}  &... outsource IT services to explore and discover new knowledge to the results of its business. & 0.69 & 13.08 \\ \cline{1-1}  &... outsource IT services with excellent opportunity to serve our customers. & 0.72 & 13.17 \\ \hline \multirow{4}{*}{ \begin{tabular}{c} Transformational \\ attitude \\ \end{tabular}  } & \multicolumn{2}{c}{Note. Extracted from _”A T typology of Relational Attitude in IT Outsourcing: An Analysis on the Contractor’s Perspective,”_ by [PERSON]; [PERSON]; [PERSON]; [PERSON], 2021, Advances in Intelligent Systems and Computing, Volume 1367, p. 300-301. Copyright © 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG. \\ \cline{1-1}  & \multicolumn{1}  
A detailed discriminant analysis was performed to assist in interpreting the underlying category (see Table 6). The dimensions of knowledge acquisition and relational governance present eigenvalues elevators that are near 1.0 and they explain more than 70% of the variance. In addition, these two dimensions are reflected in the balance among the types: conservative attitude, collaborative attitude, opportunistic attitude, and transformational attitude (Table 7). Therefore, the contractors could be grouped according to their different relational attitudes based on knowledge acquisition and relational governance. The categories that were obtained from the results indicate that the contractors can exhibit dynamic attitudes and behaviors in ITO. Each category was interpreted based on the relationship between the customer and the supplier. Figure 2 illustrates these categories which are related to Relational Governance and Knowledge Transfer according to [PERSON] et al. [29]. The first category refers to the \"conservative attitude\" that reflects how the contracting companies see outsourcing, particularly in reducing the internal operating expenses or meeting the short-term needs which correspond to 95 contractors (38.49% of the sample). The second category, \"collaborative attitude\" includes 72 contractors (29.14%), and it considers their outsourcing commitment. The third category, \"opportunistic attitude\" regards the contractors' agreements to maximize their outsourcing benefits and interests; it includes 37 contractors (14.97%). The fourth category, \"transformational attitude\" includes 43 contractors (17.40%).