# A Framework for Cloud Based E-Government from the Perspective of Developing Countries
## 5 Discussion  
From the case study findings, we have made several observations in relation to the usability and adoptability of the cloud based e-government in the aforementioned study context. We found that the results have positively supported the study hypothesis. However, the framework needs to be fine-tuned and further investigated to generalize and evaluate its usability in different contexts. The discussion in this section summarizes our overall observation. * G2G approach for Citizen-centric e-government services:  
The empirical evidence acquired from the study strongly support the argument that the G2G approach would be best for providing effective government services to the stakeholders in developing countries. G2G approach allowed the different government departments efficiently reducing the replication of the work and effort. Officials at the regional government office in the Seti zone were able to process the driving license application without having to manually contact the head office for any adverse driving history of the applicant. This allows the government officials to make an immediate decision on an application. This has saved the stakeholder's time and the government officials were able to process three times more application than before. While the study shows that the framework effectively addressed the current challenges of e-government, addressing some of the issues will require more time and resources. One of the issues that needed to be addressed to reap the full potential benefit from the proposed framework is the establishment of delivery channels. Delivery channels still remain a major challenge for developing countries in relation to providing effective e-government services. No matter how sophisticated technology the government has, it requires citizen's involvement to become successful. Although the framework has defined several e-government delivery channels, the government requires a significant amount of time and resources to establish the entire proposed delivery channel. In relation to developing countries, the development projects are time-consuming and influenced by many different parties. Therefore, there is no guarantee that the government will establish the delivery channels. However, the government departments will still benefit from the integrated system. Even though the service is provided from the limited channels, the integration would significantly reduce the time of service delivery. Furthermore, the lack of payment gateway also limits the potential benefit of the framework. Although there are some private companies interested in providing the payment handling service for a small amount of commission, lack of government policy and laws does not currently allow in doing so. Therefore, appropriate government policy is required to address the issues. - Cloud computing platform for e-government system integration  
The framework has supported the smooth integration of the government system that was fragmented in the different geographical location. The database has been interconnected to form a centralized federated database that could be accessed by the driving licensing department in a different zone of the country. The integration has increased the speed of driving license application authentication process by 70 percent. This could be further reduced by another 20 percent if the other government departments--i.e., police and health services--also have a stake in the decision-making process. Furthermore, it has also minimized the probability of obtaining a license by providing false detail. The driving record could be accessed by the government official regardless of the geographical location that allows them to assess the application more effectively and reduce the chances of error. During our study, we found that some of the government departments are using Wide Area Network (WAN) to integrate their systems in the different locations, however, this was getting too complicated as the government began to expand its departments.