## Appendix G Internet of Things (IoT) Mass Market Services,  
\[QoS_{IoTMass}=\left(\frac{NoS_{\text{SC}}\cdot F_{\text{SC}}}{NoS_{\text{SCRef }}}+\frac{NoS_{\text{ST}}\cdot F_{\text{ST}}}{NoS_{\text{STRef}}}+\frac{NoS_{ \text{SSM}}\cdot F_{\text{SSM}}}{NoS_{\text{SSMRef}}}+\frac{NoS_{\text{SIS}} \cdot F_{\text{SIS}}}{NoS_{\text{ISRef}}}+\frac{NoS_{\text{STS}}\cdot F_{ \text{STS}}}{NoS_{\text{STRef}}}\right)\cdot 0.1\]  
where:  
* QoS\({}_{\text{IoTMass}}\)--Internet of Things (IoT) Mass Market, Services,
* NoS--Number of Services,\(\bullet\) NoS\({}_{\text{SC}}\)--Number of services from the \"Smart City\" segment offered by telecom, \(\bullet\) NoS\({}_{\text{SCRef}}\)--Defined reference services from the \"Smart City\" segment, \(\bullet\) F\({}_{\text{SC}}\)--A factor that describes the importance of services from the \"Smart City\" segment, \(\bullet\) NoS\({}_{\text{ST}}\)--Number of services from the \"Smart Traffic\" segment offered by telecom, \(\bullet\) NoS\({}_{\text{STRef}}\)--Defined reference services from the \"Smart Traffic\" segment, \(\bullet\) F\({}_{\text{ST}}\)--A factor that describes the importance of services from the \"Smart Traffic\" segment, \(\bullet\) NoS\({}_{\text{SSSMRef}}\)--Defined reference services from the \"Smart Shopping Mall\" segment, \(\bullet\) F\({}_{\text{SSM}}\)--A factor that describes the importance of services from the \"Smart Shopping Mall\" segment, \(\bullet\) NoS\({}_{\text{SIS}}\)--Number of services from the \"Smart Information Services\" segment offered by telecom, \(\bullet\) NoS\({}_{\text{SISRef}}\)--Defined reference services from the \"Smart Information Services\" segment, \(\bullet\) F\({}_{\text{SIS}}\)--A factor that describes the importance of services from the \"Smart Information Services\" segment, \(\bullet\) NoS\({}_{\text{STS}}\)--Number of services from the \"Smart Tourism Services\" segment, \(\bullet\) F\({}_{\text{STS}}\)--A factor that describes the importance of services from the \"Smart Tourism Services\" segment, \(\bullet\) SC--Smart City \(\bullet\) ST--Smart Traffic \(\bullet\) SSM--Smart Shopping Malls \(\bullet\) SIS--Smart Information Services \(\bullet\) STS--Smart Tourism Services Specialized IoT services for private users (B2C) \(QoS_{\text{IoTBB2C}}=\left(\frac{NoS_{\text{SH}}\cdot F_{\text{SH}}}{NoS_{ \text{SHRef}}}+\frac{NoS_{\text{SHC}}\cdot F_{\text{SHC}}}{NoS_{\text{SHCRef}}}+ \frac{NoS_{\text{SEd}}\cdot F_{\text{SEd}}}{NoS_{\text{SEdRef}}}\right)\cdot 0.1\) where: \(\bullet\) QoS\({}_{\text{IoTBB2C}}\)--Specialized IoT services for private users (B2C), \(\bullet\) NoS--Number of Services, \(\bullet\) NoS\({}_{\text{SH}}\)--Number of services from the \"Smart Home (and Building)\" segment offered by telecom, \(\bullet\) NoS\({}_{\text{SHRef}}\)--Defined reference services from the \"Smart Home (and Building)\" segment, \(\bullet\) F\({}_{\text{SH}}\)--A factor that describes the importance of services from the \"Smart Home (and Building)\" segment, \(\bullet\) NoS\({}_{\text{SHC}}\)--Number of services from the \"Smart HealthCare/and Fitness)\" segment offered by telecom, \(\bullet\) NoS\({}_{\text{SHCRef}}\)--Defined reference services from the \"Smart HealthCare (and Fitness)\" segment,  
\[QoS_{BloT}=\left(\frac{NoS_{SA}\cdot F_{SA}}{NoS_{SARef}}+\frac{NoS_{SV}\cdot F_{ SV}}{NoS_{SVRef}}+\frac{NoS_{SF}\cdot F_{SF}}{NoS_{SFRef}}+\frac{NoS_{SE}\cdot F_{SE}}{NoS_{SERef}}+\frac{NoS_{ SEM}\cdot F_{SEM}}{NoS_{SEMRef}}\right)\cdot 0.1\]  
where:  
* \(\quad\)QoS\({}_{\text{BIoT}}\)--Business Internet of Things (B2B; BIoT) services,
* BIoT--Business Internet of Things
* NoS--Number of services from the \"Smart Agriculture\" segment offered by telecom,
* NoS\({}_{\text{SARef}}\)--Defined reference services from the \"Smart Agriculture\" segment,
* F\({}_{\text{SA}}\)--A factor that describes the importance of services from the \"Smart Agriculture\" segment,
* NoS\({}_{\text{SV}}\)--Number of services from the \"Smart Vehicle\" segment offered by telecom,
* NoS\({}_{\text{SVRef}}\)--Defined reference services from the \"Smart Vehicle\" segment,
* NoS\({}_{\text{SFRef}}\)--Defined reference services from the \"Smart Factory\" segment,
* F\({}_{\text{SF}}\)--A factor that describes the importance of services from the \"Smart Factory\" segment,
* NoS\({}_{\text{SE}}\)--Number of services from the \"Smart Energy\" segment offered by telecom,
* NoS\({}_{\text{SERRef}}\)--Defined reference services from the \"Smart Energy\" segment,
* F\({}_{\text{SE}}\)--A factor that describes the importance of services from the \"Smart Energy\" segment,
* NoS\({}_{\text{SEM}}\)--Number of services from the \"Smart Environmental Monitoring\" segment offered by telecom,
* NoS\({}_{\text{SEMRef}}\)--Defined reference services from the \"Smart Environmental Monitoring\" segment,
* F\({}_{\text{SEM}}\)--A factor that describes the importance of services from the \"Smart Environmental Monitoring\" segment,
* SA--Smart Agriculture
* SV--Smart (Connected) Vehicles
* SF--Smart Factories
* SE--Smart Energy (Smart Grids)
* SEM--Smart Environmental Monitoring  
**Quality of OTT video service,**  
\[QoS_{OTTVideo}=\left(\frac{QoS_{TVtg}\cdot F_{TVtg}}{QoS_{TVtgRef}}+\frac{QoS_{ VOD}\cdot F_{VOD}}{QoS_{VODRef}}+\frac{QoS_{FVL}\cdot F_{FVL}}{QoS_{FVLRef}}+\frac{QoS_{ MVL}\cdot F_{MVLg}}{QoS_{MVLRef}}\right)\cdot 0.1\]  
where:  
* \(\quad\)QoS\({}_{\text{OTTVideo}}\)--Quality of OTT video service,
* \(\quad\)QoS\({}_{\text{TVtg}}\)--Quality of \"TV to go\" service,
* \(\quad\)QoS\({}_{\text{TVtgRef}}\)--Reference value of Quality of \"TV to go\" service,
* \(\quad\)QoS\({}_{\text{VOD}}\)--Quality of \"Video on demand\" service,
* \(\quad\)QoS\({}_{\text{VDRef}}\)--Reference value of Quality of \"Video on Demand\" service
* \(\quad\)QoS\({}_{\text{MVL}}\)--Quality of \"Movie Video Library\" service,
* \(\quad\)QoS\({}_{\text{MVLRef}}\)--Reference value of Quality of \"Movie Video Library\" service
* \(\quad\)QoS\({}_{\text{MuVL}}\)--Quality of \"Music Video Library\" service,
* \(\quad\)QoS\({}_{\text{MuVL}}\)--Reference value of Quality of \"Music Video Library\" service
* TVtg--TV to go
* VoD--Video on Demand
* MVL--Movie Video Library
* MuVL--Music Video Library  
**Quality of OTT service for calls and messages,**  
\[QoS_{OTTTVV\&M}=\left(\frac{QoS_{VC}\text{:}F_{VC}}{QoS_{VCRef}}+\frac{QoS_{ Vol}\text{:}F_{Vai}}{QoS_{ViRef}}+\frac{QoS_{Mass}\text{:}F_{Mass}}{QoS_{ MessRef}}\right)\text{.}0.1\]  
**where:**  
* **QoSOTT**VV&M**--Quality of OTT service for calls and messages,**
* **QoS**VC**--Quality of \"Video Call\" service,**
* **QoS**V**CRef**--Reference value of Quality of \"Video Call\" service
* **QoS**V**oil**--Quality of \"Voice Call\" service,**
* **QoS**V**oil**--Reference value of Quality of \"Voice Call\" service
* **QoS**Mass**--Quality of \"Message\" service,**
* **QoS**Mass**--Reference value of Quality of \"Message\" service
* **VC**--Video Call
* **V**oi--Voice
* **Mess**--Messages  
**Software as a Service (SaaS),**  
\[QoS_{SaaS}=\left(\frac{NoS_{SaaS}}{NoS_{SaaSRef}}\right)\text{.}0.1\]  
**where:**  
* **QoS**SaS**--Quality of Software as a Service (SaaS) offer,**
* **NoS**SaS**--Number of \"SaaS\" offer,**
* **NoS**SaS**Ref**--Reference list and number of \"SaaS\" offer.