# Information Consumer Experience: A Systematic Review
## 5 Answering Research Questions
### What Is ICX? (Information Consumer Experience)
Job satisfaction involves an employee's perception and evaluation of their job [59; 60], and it has been studied as a factor influencing an employee's performance at work. In [59], job satisfaction is analyzed with an organizational climate as a factor that influences employees' perceptions, taking employees' personality traits of dominance and sociability as moderator variables. The quality of work-life approach [60; 61; 62] has been associated with job satisfaction. In an Indian bank employees context [60], the quality of the relationship between work-life factors and job satisfaction was studiedbased on the influence of socio-demographic characteristics, such as age, gender, job title, work experience, and salary. Employee Happiness has also been studied [63] as an approach to employee satisfaction perception in the case study performed in an Indian Information Technology Company. The Information Behavior (IB) approach has been used in [64; 65; 66] to study information practices performed by an employee to accomplish their job and the relationship between holistic information behavior and perceived employee success, which is linked to organizational performance. Many studies focus on the analysis of the usage or adoption of technology in the workplace [8; 10; 12; 14; 67; 68], using different approaches, such as collaborative working information systems data analysis [12; 68] or Information Technology Consumerization (IT Consumerization) [14]. Collaborative working using technology at work has been studied, analyzing how employees share information with peers or with employees from other hierarchy levels [68], looking for factors that improve creativity at work [27; 67; 69; 70], or the knowledge learning network approach [71]. The relationship between information consumers and the use of Information and Communication Technologies (ICT) at work has also been studied in the literature; the adoption of ICT at work is also known as Information Technology Consumerization (IT Consumerization), and it is defined as the use of ICT services, systems, or devices that are provided by the organization (or owned by the employees in some cases) for working purposes [14]. IT Consumerization has been modifying the way that employees communicate with IT departments, as they are more empowered on how and when to use ICT, which places more responsibility on the employees. Further, organization policies about ICT usage could influence employees' actions and work. As it has been observed, no formal or informal definition of the Information Consumer Experience (ICX) has been founded in this systematic review, but there are several concepts or approaches associated with ICX widely studied in the literature, such as Employee Experience [25; 26], and the ability to understand and learn how to use information products, systems, and services [27; 28; 31; 33]. The ability to manage [36; 37] and share [71; 72; 73; 74; 75; 76; 77] information, intention (TAM) [2; 8; 46; 47; 48; 49; 50; 51; 52], and facility (User Experience, UX) [18; 37; 75; 77; 78; 79] to use new information systems or services. Further, job satisfaction approaches [59; 60; 61] and other interesting qualitative approaches have been studied [14] in order to analyze the interaction between employees and their organization's resources and regulations in the workplace. The studies mentioned above represent an empirical and theoretical background for the potential application of the CX perspective to address ICX, its definition, evaluation, and analysis methods and approaches. In this sense, in Table 4, different approaches used in the literature to address ICX-related problems are shown with their respective associated studies.