# Information Consumer Experience: A Systematic Review
## 6 Conclusions  
The experience of information consumers within an organization has been partially studied in the literature; some works addressed the employee experience in any type of job (not only information-based jobs) [25; 26; 59; 60; 61; 63], and other works faced information management and sharing within an organization [12; 27; 36; 37; 38; 39; 57; 71; 72; 73; 75; 76], meanwhile, others studies addressed information systems acceptance and success [2; 3; 8; 18; 37; 46; 47; 48; 49; 50; 51; 52; 54; 55; 56; 57; 71; 79]. According to the studies analyzed, the factors that influence the information consumption experience from employees within their organization to follow a structure that starts from a Consumer Dimension that includes preferences and aptitudes, such as the degree of data access and data exposure [67; 83; 89], such as power distance [12], and resistance to changes [16], among others [16; 59; 105]. All this factors can be helpful in the workplace but harmful for remote working, when employees works in their own houses [15]. A second dimension called Social Dimension involves factors originated from social activities performed by consumers in order to fulfil their jobs. These factors are associated to activities such as information sharing [12; 73; 74], consumers aptitudes such as communications abilities [12], and friendship opportunities with other employees [13]. In addition to consumers own abilities and activities, there is a Context Dimension including consumer external factors that could influence their experience, related to organizational regulations for information handling such as equipment and job-related policies [12; 14; 82]. All those factors could lead to promising analysis because they allow the development of an integrated approach to address the experience of the information consumer involving their technological and social abilities, behavioral characteristics, the used information systems characteristics, and specific organizational scenario. Related to methods that could be used for ICX method evaluation, several custom questionnaire implementations have been used in the literature for collecting data about consumers perceptions and its relationship with one or more factors [42; 47; 48; 49; 50; 55; 57; 63; 87]. These custom questionnaires are adaptations of widely used questionnaires such as the ACRL Questionnaire [27], WEIS-SR Questionnaire [118], Job Satisfaction Survey [59; 60], and Intra-Company Crowdsourcing Questionnaire [9]. The data obtained using these custom questionnaires has been analyzed using statistical techniques such as PLS, SEM, and LGM modelings in order to compute perception metrics and factor correlations [48; 49; 50; 57; 137; 138]. These kinds of approaches have been widely used, in our opinion, because they offer the required flexibility for adapting a methodology to a specific organization, department, or consumer sample, which is a big advantage over other methods, such as Social Network Analysis [68; 71] and theoretical modeling [71]. On the other hand, as a large number of different custom methods, constructs, and factors have been used, the security of the use of the right methods has to be validated with complementary methods. In this sense, the alternatives used were semi-structured and open interviews [1; 126; 33; 37; 46; 90; 95; 112], which offer a complementary approach to give explanations to describe a phenomenon [14] and, in our opinion, to explain the causes of quantitative results too. The lack of a definition for ICX or a similar concept (besides the CX approach) represents an opportunity for us to introduce the first definition of ICX to the body of knowledge and open a new research trend to explore information consumption within an organization with a CX perspective, in order to generate a broader assessment of the interaction of a specific organization's members with internal (or external for internal use) information products systems and services.