## 4 The Proposed Method
### Characteristics and Benefits of the Framework (FRIDA)  
FRIDA stands out as a robust and innovative model designed to enhance the development and maintenance of Robotic Process Automation (RPA) systems through the integration of Requirements Engineering (RE) and DevOps practices. Its unique features and associated benefits are outlined below, demonstrating how it delivers value across the automation lifecycle. Characteristics of the Framework  
1. Holistic lifecycle approach: FRIDA covers the entire RPA lifecycle, from initial analysis to ongoing support. By embedding RE and DevOps practices in every phase, it ensures that automation projects are planned, implemented, and maintained comprehensively. 2. Structured yet flexible design: The framework provides a well-defined structure, while allowing flexibility to adapt to varying project requirements and organizational needs. This balance ensures relevance across industries and project scales. 3. Integration of key practices:  
* Requirements engineering: focuses on capturing detailed, business-aligned requirements to guide automation projects effectively. * DevOps methodologies: ensure continuous integration, testing, and delivery while fostering collaboration between development and operational teams. 4. Emphasis on human-computer interaction (HCI): FRIDA prioritizes creating intuitive and user-friendly systems, optimizing interactions between users and automated processes. 5. Modularity and scalability: The framework advocates for modular design principles, ensuring that automation solutions are scalable and maintainable. This approach supports future process enhancements and adaptability to evolving business needs. 6. Performance monitoring and continuous feedback: real-time monitoring tools and continuous feedback loops are embedded in the framework to ensure optimal performance and alignment with business objectives. 7. Sustainability and evolution: FRIDA is designed to evolve with organizational changes, making automation solutions sustainable over time. This characteristic supports long-term value creation and adaptability. Benefits of the Framework  
1. Increased operational efficiency: By streamlining the automation lifecycle, FRIDA reduces development time and operational overhead, enabling organizations to achieve faster time-to-value. 2. Improved collaboration: The integration of RE and DevOps fosters enhanced collaboration between stakeholders, including developers, operations teams, and business units. This alignment reduces silos and improves project outcomes. \begin{table}
\begin{tabular}{l} \hline
**DevOps Criteria: Go-Live and Support** \\ \hline Ensuring consistency across production, development, and testing environments. \\ \hline Implementing redundancy to maintain continuity during failures. \\ \hline Monitoring and optimizing bot performance based on established KPIs and metrics. \\ \hline \end{tabular}
\end{table} 
Table 16: DevOps criteria: go-live and support. Enhanced user experience: the focus on HCI ensures that automation solutions are intuitive and user-friendly, reducing resistance to adoption and improving overall satisfaction. * Minimized risks and errors: the structured approach of FRIDA, combined with rigorous testing and monitoring practices, mitigates risks associated with automation deployment and maintenance. * Scalability and futureproofing: the modular design of FRIDA enables organizations to scale automation solutions seamlessly, supporting business growth and future technological advancements. * Sustainable automation: by promoting adaptability and continuous improvement, the framework ensures that automation solutions remain relevant and valuable, even as organizational needs evolve. * Data-driven decision-making: through performance monitoring and real-time analytics, FRIDA empowers organizations to make informed decisions about optimizing and expanding their automation initiatives.