# Digitalization of Public Services--An Input Output Logit Analysis
## 5 Discussion  
Despite having suffered from internal political strife, Sri Lanka has come a long way in adapting to modern information age systems. The major push started with the establishment of certain ICT-related institutions in the country, as explained in the introduction, which led to observable procedural changes in governance and public services. These changes have not been smooth or without glitches either. A - despite from internal strife allowed the country to divert attention and resources towards providing better and information technology-based services to its public. The changes and the investments were put into effect with the expectations of better and efficient governance and PSD. Understanding the effectiveness and perception of the ICT regime implementation process in the PSD infrastructure of the government of Sri Lanka will serve as a key factor to support these transformative efforts. Our data and analysis point towards an obvious and positive relationship between the ICT measures and their outcomes. \begin{table}
\begin{tabular}{c c c c c c c} \hline \hline  & & & & & n = 200 \\ - & & & & & LR chi2(1) = 1.82 \\  & & & & & Prob \textgreater{} chi2 = 0.1771 \\ Log likelihood = \(-\)738.58902 & & & & & Pseudo R2 = 0.0012 \\ \hline
**Satisfaction** & **Coef. ** & **Std. Err. ** & **z** & **P \textgreater{} \textbackslash{  
In Sri Lanka, this transformation took effect gradually, and it evolved over time. The regime encompassed a complete system transformation, with the innovation of public service processes at its foundation. This paper has a bi-focal approach, a service-provider-focus and a service recipient focus, and it explains the perception of ICT from both foci. Using a diagnostics approach favored by [PERSON] (1997), we compared the inputs and the outputs to assess how the regime has changed the post-ICT-implementation public perception of PSD (27). The results obtained through a rigorous statistical analysis show that there is a reasonable and understandable basis for continuing to invest in the infrastructure, as it has had positive bearings upon the PSD in Sri Lanka. We conducted a nonparametric ordered logistic analysis. [PERSON] (2004) noted that analyzing survey data beyond descriptive statistics always comes with a particular uncertainty as to which analytical approach will offer the best analysis of the data (28). [PERSON] (2020) also stated that handling survey data is fraught with pitfalls, and great care must be taken when concluding the descriptive statistical analysis (29). While some would suggest using a logistic regression model, there are multiple options that need to be carefully considered because of the nature of the data. The problem is more acute, as the responses to the question do contain a certain level of subjective evaluation. As our questionnaire asked respondents to answer the questions on a five-point Likert scale (5 for strongly agreed... and 1 for strongly disagreed), we needed to use a regression approach that could take care of the ordinal nature of the data. Hence, we decided to use ordinal logistic regression to analyze our data. This approach allowed us a deeper understanding of the interrelationships amongst our independent and dependent variables while attending to most of the issues with the nature of the data. The summary statistics reveal that for most of our observed variables, the mean values are above 3 but below 4, i.e., a mean response towards the ICT measures. The mean for outcomes reflects a comparatively better level of agreement amongst our surveyed population about the expected performance of the regime. Our results related to paired correlations reflect a positive correlation between the independent and dependent variables, which means that the efficiency of the PSD is explained by the ICT regime's reform initiatives (30). The Spearman correlations adjusted for the ordinal and ranked nature of the data. The Spearman results emphasize the parallel connection between the ICT measures and user satisfaction.