## 4 Discussion  
As mentioned earlier, the developed tourist office metaverse is not intended to replace the actual experience of visiting cities or places. Instead, it serves as a tool that complements and enhances the existing telephone-based tourist information service of such locations.  
The proposed approach highlights the benefits of personalized service within a social space that incorporates virtual spatial elements such as photos, 3D models, and sounds. This combination makes the future visit more enticing and appealing to potential tourists.  
The results of the study conducted in this work demonstrate the potential of WebXR Metaverse platforms in creating touristic services and promoting cultural experiences. Feedback received during the debut of the proposed Metaverse-based virtual tourist office at the Valencia Conference Centre was overwhelmingly positive, particularly regarding the interaction between the guide and visitors when experiencing virtual reality.  
These findings have significant implications for tourism and cultural promotion organizations. The Metaverse offers a unique opportunity to engage with audiences in a novel and immersive way. By leveraging these platforms, organizations can provide enriched experiences that go beyond traditional tourism services, leading to increased visitor engagement and satisfaction.  
Our study contributes to the existing research on the application of virtual reality technologies in the tourism sector. It aligns with previous studies that have highlighted the potential of these technologies in enhancing user experiences. However, the study conducted in this work further extends this research by demonstrating the effectiveness of professional-assisted services in the Metaverse, an area that has received less attention in the current literature.  
While the study conducted in this work has yielded promising results, it is important to acknowledge its limitations. The experiment was conducted using a specific Metaverse platform, raising questions about the generalizability of the findings. However, it is crucial to note that the approach proposed in this work describes a general methodology that can be applied to other Metaverse platforms. While specific interactions and experiences may vary across platforms, the overarching approach of using Metaverse platforms for touristic services and cultural promotion remains applicable.  
Figure 8: Debut of the proposed Metaverse-based virtual tourist office [37]. (**a**) First example of visitor. (**b**) Second example of visitor.  
Future research can validate and expand upon the findings in this work by applying the proposed methodology to other Metaverse platforms. This would help in understanding the nuances of different platforms and identifying commonalities that can guide the development of effective tourism services across the Metaverse. Studies with larger and more diverse samples would also be valuable in ensuring the robustness of the findings in this work. Additionally, further research can explore other potential applications of the Metaverse in the tourism sector, such as virtual reality tours or interactive cultural exhibitions.  
In conclusion, despite its limitations, the study conducted in this work provides a valuable framework for leveraging WebXR Metaverse platforms in the tourism sector. The general methodology proposed in this work can serve as a guide for both practitioners and researchers seeking to harness the potential of these emerging technologies for tourism services and cultural promotion.