## 4 Research Results  
### Sample Narrative Statistical Analysis  
The samples of this research were people older than 55 years (service targets of LTC) who lived in a long-term institution or attended a senior citizens' learning camp. Out of the 350 questionnaires distributed from January to May 2018, 315 were collected, for a recovery rate of 90.0%. A total of 23 questionnaires were found to be invalid, making the total valid responses 292. The results of the questionnaire indicated that 267 respondents were married (91.44%); 189 were female (64.73%); 115 lived in residential institutions (39.38%); 84 had a university education background (28.77%); 87 were in the military, government employees, or teachers before retirement (29.79%); and 87 were in the age range 65-70 years old (29.79%), as shown in Table 1.  
A service needs survey was conducted to examine the demand level of older adults for essential elements. The higher the demand level, the more important these elements are to older adults; therefore, the government should pay attention to them in its administrative measures. The results are shown in Table 2. The average value of the demand survey was found to be 4.16, with a standard deviation of 0.99, showing that older adults have a very high awareness of all the elements, and each element is vital to them. The three items with the highest demand were retirement pension or living allowance subsidies, emergency medical care and rescue services, and retirement planning.  
The survey was meant to understand the service demands of older adults and confirm whether their demands were satisfied. The lower the satisfaction level, the higher the dissatisfaction with services provided by the government and service providers, indicating that these items should be improved. The average value of the satisfaction survey was found to be 2.93, with a standard deviation of 0.78, indicating that older adults are less satisfied with all elements. The three items with the lowest satisfaction levels were retirement pension or living allowance subsidies, emergency medical care and rescue services, and family companionship. These elements must be listed in the improvement priorities.  
\begin{table}
\begin{tabular}{c c c c c c c} \hline \hline
**Category** & **Items** & **No.** & **\%** & **Category** & **Items** & **No.** & **\%** \\ \hline \multirow{3}{*}{Gender} & Male & 103 & 35.27\% & \multirow{3}{*}{Education} & Illiterate & 17 & 5.82\% \\  & Female & 189 & 64.73\% & & Elementary school & 60 & 20.55\% \\ \hline \multirow{3}{*}{Marital status} & Unmarried (divorced) & 25 & 8.56\% & \multirow{3}{*}{Education} & Junior high school & 51 & 17.47\% \\  & Married & 267 & 91.44\% & & High school & 78 & 26.71\% \\ \hline \multirow{3}{*}{Age} & 55–64 & 52 & 17.81\% & \multirow{3}{*}{Education} & College/university & 84 & 28.77\% \\  & 65–70 & 87 & 29.79\% & & Above master & 2 & 0.68\% \\ \cline{1-1} \cline{3-5}  & 71–75 & 51 & 17.47\% & & \multirow{3}{*}{Education} & Office holder & 87 & 29.79\% \\  & 76–80 & 80 & 27.40\% & & Service industry & 61 & 20.89\% \\  & Above 80 & 22 & 7.53\% & & Industry & 49 & 16.78\% \\ \hline \multirow{3}{*}{Living status} & Living with & 106 & 36.30\% & \multirow{3}{*}{Etirement} & High-tech industry & 12 & 4.11\% \\  & Living with relatives & 51 & 17.47\% & & Agriculture industry & 7 & 2.40\% \\ \cline{1-1}  & \multicolumn{2}{c}{} & institution & \multirow{3}{*}{115} & \multirow{3}{*}{39.38\%} & Household & 61 & 20.89\% \\ \cline{1-1}  & Living alone & 20 & 6.85\% & & Self-employed & 15 & 5.14\% \\ \hline \hline \end{tabular}
\end{table}
Table 1: Descriptive statistics of the sample population.