## 5 AI on Smart City Technologies
### Potential Influence of AI on Smart Cities
#### 5.2.2 Smart Governance  
Smart governance is a fundamental aspect of smart cities, which aims to transform traditional governance models by leveraging advanced technologies to provide better services and decision-making processes. With the help of digital technologies such as AI, blockchain, IoT, and data analytics, governments can optimize their operations, streamline decision-making, and provide better services to their citizens. Examples include AI-powered chatbots and virtual assistants, which can automate mundane tasks and respond promptly and precisely to citizen queries. Blockchain can enhance government operations' security, transparency, and traceability, including voting systems, identity management, and supply chain management. IoT sensors within smart cities allow for acquiring real-time information on essential urban factors, including traffic patterns, air quality, and waste management. This abundance of data has the potential to assist governments in making informed decisions and enhancing their services to better cater to the requirements of their constituents. In general, intelligent governance is critical in fostering citizen participation, boosting transparency and accountability, and elevating the quality of life within urban areas.  
[PERSON] and [PERSON] [153] explored the connections between AI, social innovation (SI), and smart decision-making (SDM) in South Korea and Pakistan. They learned about a favorable and robust mediating effect of SI between the association of AI and SDM, indicating that SI plays a crucial role in AI decision-making. [PERSON] et al. [154] reviewed and proposed that smart governance can be regarded as the intelligent utilization of ICT for enhancing decision-making and cooperation between various stakeholders, such as citizens and government. ICT tools, such as social media, can potentially augment citizen engagement and facilitate the establishment of novel governance models for smart government. [PERSON] et al. [155] investigated the potential benefits of employing AI and the Internet of Things (IoT) in smart governance to improve decision-making and provide valuable services in various domains, including transportation, energy, healthcare, education, and public safety.  
In a study by [PERSON] and colleagues (2019) [156], a blockchain-based Internet of Things (IoT) framework was proposed to address issues of price hikes and corruption in Industry 4.0 and blockchain 5.0. The framework utilized a remote database integrated with blockchain technology, allowing government authorities to monitor transactions between industrial companies and purchasers. Another study by [PERSON] and [PERSON] (2020) [157] found that while AI is commonly used to enhance public service delivery and internal management, its use in policy decision-making is still limited.  
[PERSON] et al. [158] investigated the relationship between Smart Governance (SG) and Smart City (SC) and examined their significance to scholars in public administration, political science, and information science, as both topics are becoming increasingly popular. [PERSON] et al. [159] presented a fresh approach to modelling information systemsto assist public administration in the transition from e-government to smart government. To overcome this challenge, the authors proposed using an integration layer for existing databases and services and recommended the application of innovative technologies to facilitate better problem-solving, optimal resource utilization, and policy innovation. Meanwhile, [PERSON] and [PERSON] (2020) [160] discussed the challenges governments face in providing e-government services to citizens. They argued that the efficiency and effectiveness of such services could be improved by leveraging AI and IoT technologies. Similarly, [PERSON] and [PERSON] (2019) [161] suggested that training government employees on AI technologies could enhance their understanding and appreciation of the technology, promoting a culture of innovation and supporting meaningful and sustainable digital transformation.