## 2 The Case
### Analysis and Conclusion  
The responses to the questionnaires were analyzed as simple percentages, and a synthesis is presented of the most relevant aspects regarding the advantages perceived by the different groups surveyed (Councilors, IS Technicians and General Staff) of the implementation of these tools in the respective autarchy, about the principles to be followed and the care to be taken, in their implementation, as well as what conditions should be in place in order to guarantee their appropriate functioning. Results  
(1) Advantages  
Generally, all the groups surveyed recognize common advantages; however, the advantages are presented according to each group of respondents. Councilors  
* RSS, You Tube/Flickr and Podcasts make useful information available about the autarchy;
* Social networks and Blogs are spaces where discussion topics and issues of interest for citizens can be put forward. They create a closer relationship between the different stakeholder groups;
* Wikis enable knowledge in various areas to be produced, they allow knowledge to be built and public services to be improved;
* Mashups enable the use of new technologies to be more profitable and new public services to be created. Staff (Top Managers)  
* RSS, You Tube/Flickr, and Podcasts make useful information available about the autarchy;
* Social networks and Blogs are spaces where discussion topics and issues of interest for citizens can be put forward. They create a closer relationship between the different stakeholder groups;
* Wikis, besides allowing public services to be improved, enable the problems faced by those who perform those services to be better understood (they are more advantageous for their work);
* Mashups, like blogs and social networks, bring citizens closer to the autarchy. IST (Information System Technicians)  
* the main advantage of Wikis is the ability to build knowledge, and of Mashups it is the creation of new services; these opinions are shared by the Councilors. Generally speaking, the advantages mentioned above which were perceived by the different groups surveyed corroborate the various types of benefits stressed by some of the authors discussed in this article. With regard to the advantage of accessibility to information and knowledge of the internal functioning of the autarchic entity, [PERSON] [8] refers to how information and its availability are key in this scenario of democratization and how relevant it is to make good information available to the general public for better governance. In addition, in terms of bringing citizens or other stakeholders closer through the various tools considered, or producing new knowledge (specifically with Wikis), we are reminded of the study carried out by [PERSON] [9] where these authors state that citizen-to-citizen and citizen-to-government dialogs can have many positive effects - from increasing interest in politics and citizen participation, expanding the number and types of participants generating support for a position/project, to creating identity and trust, and improvements can be made in terms of knowledge management, also previously mentioned in this paper. (2) Principles to Follow and Care to be Taken  
Councilors
* Regarding Blogs, Wikis, RSS, Podcasts, Social Networks, Youtube/Flickr, and Mashups, they favour creating a body responsible for interaction between services;
* Regarding Social Networks and Mashups, the principles to follow are promotion of social networks to citizens, and guaranteed support for them from the political sector (leader of council and councilors). Staff (Top Managers)  
* With regard to Podcasts, Social Networks and Mashups, the focus is on guaranteeing support for them from the political sector (leader of council and councilors);
* With regard to Blogs, Wikis, RSS and YouTube/Flickr, they refer mainly to their promotion to citizens. IST (Information System Technicians)  
* For all the tools, it is very important to promote them to citizens, as well as creating a body responsible for interaction between services.