## 6 The Description of Contextual Data for E-Service Provision of Multimodal Freight Transportation
### Short Description of Case Study  
The integration of information systems between different modes of transport is essential for the efficient use of detection, delivery notification, and estimated arrival time functions in multimodal logistics. The reasons for this are as follows:  
1. _Smooth flow of information and communication_. Effective integration of IT systems ensures a smooth flow of information and connections between different modes of transport, such as rail, road, sea, and air. This connection is necessary for real-time monitoring and careful monitoring, which is the basis for determining the level of service. Integrated IT systems can provide important information about shipment status, location, and capabilities, allowing organizations to effectively monitor service levels and make informed decisions. 2. _Improving coordination and effectiveness_. Functionality is based on accurate and up-to-date information on all modes of transport related to the supply chain. Without integrated IT systems, data warehouses can form, which can lead to delays in the delivery of messages and inaccuracies. The integration of IT systems allows logistics service providers to ensure that all parties, from the carrier to the end user, are informed about the status of delivery in a timely and accurate manner, thereby improving coordination and operational efficiency throughout the supply chain. 3. _Exact and estimated arrival time_. Arrival time calculations are complex and require data from several sources, such as road conditions, weather forecasts, and the operational status of different modes of transport. With the help of built-in information systems, these rich data can be combined into a single platform and provide a detailed overview of logistics operations. This integration ensures more accurate and reliable arrival time forecasting, which is essential for optimizing logistics planning and improving customer satisfaction. 4. _Better visibility and transparency_. Integrated IT systems provide a common platform for tracking goods between different modes of transport. This visibility is very important for understanding the level of service as it allows real-time monitoring of key performance indicators (KPIs) and ensures that problems are quickly identifiedand resolved. In addition, integrated systems ensure a transparent flow of information, which is necessary to maintain customer confidence and ensure the enforcement of service-level agreements. * _Scalability and adaptability_. With the development and increasing complexity of the logistics industry, it is becoming increasingly important to be able to expand IT systems between different modes of transport. Integrated systems provide flexibility to adapt to new technologies and processes, ensuring that as the logistics network grows, features such as service level setting, delivery notifications, and estimated arrival times can be maintained and improved. * _Reducing functional deficiencies_. Integration will reduce duplication and operational gaps by ensuring coordinated cooperation between the different modes of transport. This synchronization reduces delays, fuel consumption, and the overall environmental impact of logistics operations. For example, integrated arrival times can dynamically adjust routes based on real-time data and optimize the entire supply chain for efficiency and sustainability. The integration of ISs between the various modes of transport is not only a technical necessity. This is a strategic requirement for any logistics service provider who wants to use advanced features such as service level identification, delivery notifications, and estimated arrival time. This integration ensures efficient, transparent, and customer-centric logistics operations, resulting in improved quality of service, cost savings, and increased competition. Automated solutions such as service level identification, delivery notification systems, and ETA systems are transforming multimodal logistics, increasing efficiency, transparency, and customer satisfaction.