# Clustering Smart City Services: Perceptions, Expectations, Responses
## 4 Reading the Outcomes of the Pilot Study
### Less favorable to Use/Intention to Use Smart City Services
\begin{table}
\begin{tabular}{l l l l l} \hline \hline \multicolumn{1}{c}{**ICT cluster**} & \multicolumn{1}{c}{**Services**} & \multicolumn{1}{c}{**+USE**} & \multicolumn{1}{c}{**+USE**} & \multicolumn{1}{c}{**Favorable+**} \\ \hline \multirow{2}{*}{4. DW} & A business miner/insider of social opinions and beliefs through & \multirow{2}{*}{37\%} & \multirow{2}{*}{63\%} & \multirow{2}{*}{25\%} \\  & rating mechanisms of business services and quality of & & & \\  & customer support & & & \\ \hline
3. NETWORKING & An integrated complains management system over social networks & 38\% & 62\% & 24\% \\ \hline
4. DW & A cloud-based, system for accessing and expanding the & \multirow{2}{*}{38\%} & \multirow{2}{*}{62\%} & \multirow{2}{*}{24\%} \\  & smart services & & & \\ \hline
1. CMS & Social campaigns management run by active citizens & 38\% & 62\% & 23\% \\ \hline
2. COLLABORATION & Open shared collaborative spaces for communities of practice in the & \multirow{2}{*}{38\%} & \multirow{2}{*}{62\%} & \multirow{2}{*}{23\%} \\  & context of smart cities & & & \\ \hline \multirow{3}{*}{5. Emerging Techs} & A smart mobile application capable or recommending news alerts & \multirow{3}{*}{39\%} & \multirow{3}{*}{61\%} & \multirow{3}{*}{23\%} \\  & to citizens based on their opinions as they are expressed in & \multirow{3}{*}{39\%} & \multirow{3}{*}{61\%} & \multirow{3}{*}{23\%} \\  & social media & & & \\ \hline
4. DW & Advanced notification services for status changes related to the & \multirow{3}{*}{39\%} & \multirow{3}{*}{61\%} & \multirow{3}{*}{22\%} \\  & human activity & & & \\ \hline
4. DW & A Value adding service between Smart Cities networks & \multirow{3}{*}{39\%} & \multirow{3}{*}{61\%} & \multirow{3}{*}{22\%} \\  & (e.g., the Smart City Lighthouses projects in Europe) & & & \\ \hline
5. Emerging Techs & An advanced accessibility application capable of customizing the & \multirow{3}{*}{39\%} & \multirow{3}{*}{61\%} & \multirow{3}{*}{22\%} \\  & interface of smart applications to disabled people & \multirow{3}{*}{39\%} & \multirow{3}{*}{61\%} & \multirow{3}{*}{21\%} \\ \hline
2. COLLABORATION & An advanced visualization system for analytics related to & \multirow{3}{*}{39\%} & \multirow{3}{*}{61\%} & \multirow{3}{*}{21\%} \\  & individual and group performances in the smart city & & & \\ \hline \multirow{3}{*}{6. Smart City Innovation} & An application where citizens and other stakeholders vision the & \multirow{3}{*}{40\%} & \multirow{3}{*}{60\%} & \multirow{3}{*}{20\%} \\  & City of 2050 or City of 2060 are good initiatives for minds and & \multirow{3}{*}{40\%} & \multirow{3}{*}{60\%} & \multirow{3}{*}{20\%} \\  & creativity. The collective wisdom should be exploited for & \multirow{3}{*}{40\%} & \multirow{3}{*}{60\%} & \multirow{3}{*}{20\%} \\  & good purposes & & & \\ \hline \multirow{3}{*}{3. NETWORKING} & A peer to peer application like MyCitySmartConnect for & \multirow{3}{*}{40\%} & \multirow{3}{*}{60\%} & \multirow{3}{*}{20\%} \\  & smartphones enabling the effective sharing of files, as well as & \multirow{3}{*}{40\%} & \multirow{3}{*}{60\%} & \multirow{3}{*}{20\%} \\  & opinions, ideas, etc. & & & \\ \hline \multirow{3}{*}{2. COLLABORATION} & An automated message exchanging system between different & \multirow{3}{*}{41\%} & \multirow{3}{*}{59\%} & \multirow{3}{*}{18\%} \\  & authorities and organizations in the smart city context, for & \multirow{3}{*}{41\%} & \multirow{3}{*}{59\%} & \multirow{3}{*}{18\%} \\  & automating the workflow of distributed processes affecting citizens & \multirow{3}{*}{41\%} & \multirow{3}{*}{59\%} & \multirow{3}{*}{18\%} \\  & perceptions about service and support & & & \\ \hline \multirow{3}{*}{5. Emerging Techs} & An integrated system of Audio Sensors in urban areas detecting the & \multirow{3}{*}{41\%} & \multirow{3}{*}{59\%} & \multirow{3}{*}{18\%} \\  & noise and customizing policies for its management and protection & \multirow{3}{*}{41\%} & \multirow{3}{*}{59\%} & \multirow{3}{*}{18\%} \\  & of urban areas & & & \\ \hline \multirow{3}{*}{6. Smart City Innovation} & A smart application that brings together the most talented people in & \multirow{3}{*}{42\%} & \multirow{3}{*}{58\%} & \multirow{3}{*}{17\%} \\  & a city and through the exchange of ideas and joint efforts they & \multirow{3}{*}{42\%} & \multirow{3}{*}{58\%} & \multirow{3}{*}{16\%} \\  & design new services innovations and systems & & & \\ \hline \multirow{3}{*}{3. NETWORKING} & A mobile application aiming to aggregate personal contributions & \multirow{3}{*}{42\%} & \multirow{3}{*}{58\%} & \multirow{3}{*}{16\%} \\  & about museum exhibits & & & \\ \hline
1. CMS & A Smart City MOOCs system integrated with social mining & \multirow{3}{*}{42\%} & \multirow{3}{*}{58\%} & \multirow{3}{*}{15\%} \\  & capabilities and analytics & & & \\ \hline \multirow{3}{*}{3. NETWORKING} & A supervising system for the dynamic allocation of network & \multirow{3}{*}{43\%} & \multirow{3}{*}{57\%} & \multirow{3}{*}{15\%} \\  & resources to different applications run in the smart urban design & \multirow{3}{*}{43\%} & \multirow{3}{*}{57\%} & \multirow{3}{*}{15\%} \\  & can secure an excellent quality of services & & & \\ \hline
4. DW & Open Architectures for community-based problem solving & \multirow{3}{*}{43\%} & \multirow{3}{*}{57\%} & \multirow{3}{*}{15\%} \\ \hline
6. Smart City Innovation & An open dialogue platform that for the same problem aggregates & \multirow{3}{*}{43\%} & \multirow{3}{*}{57\%} & \multirow{3}{*}{14\%} \\  & the propositions of different scientific or social communities & & & \\ \hline
1. CMS & Customized smart city tollbars over browsers (“LoveMyCity”) and & \multirow{3}{*}{43\%} & \multirow{3}{*}{57\%} & \multirow{3}{*}{13\%} \\  & rating systems to local services or resources in an urban territory & & & \\ \hline
1. CMS & Smart Services against victimization and harassment etc. & \multirow{3}{*}{46\%} & \multirow{3}{*}{54\%} & \multirow{3}{*}{8\%} \\ \hline
4. DW & Rating Systems over Big Data & \multirow{3}{*}{50\%} & \multirow{3}{*}{50\%} & \multirow{3}{*}{1\%} \\ \hline
2. COLLABORATION & An automatic video annotator of Smart City executive meetings & \multirow{3}{*}{53\%} & \multirow{3}{*}{47\%} & \multirow{3}{*}{\(-6\%\)} \\ \hline \hline \end{tabular}
\end{table}