# User Experience of 5G Video Services in Indonesia: Predictions Based on a Structural Equation Model
## 3 Methods
### Hypothesis and Survey  
The correlation values obtained become the interpretation of the final results of this study. The correlation values reflect the influence between the variables regarding UX 4G and UX 5G, denoted by \(\gamma\), and the influence of the 10 factors denoted by \(\alpha\) and \(\beta\). The hypotheses of this study are:  
**Hypotheses 0 (H0).** _There is no influence between the variables of UX 4G and UX 5G and the related 10 factors._  
**Hypotheses 1 (H1).** _There is an influence between the variables of UX 4G and UX 5G and the related 10 factors._  
A survey method in the form of a questionnaire was carried out directly with users for the purpose of data collection. This questionnaire was also made based on the User Experience Questionnaire method [22]. The respondents to the questionnaire are users of video streaming with 4G technology since there has not been any user experience with 5G technology commercially. This condition poses a challenge in this study to create a statistical analysis model that can describe the effect of UX on 5G technology through the results of UX surveys on 4G technology.  
We conducted a survey on the Indonesian market in the form of a questionnaire for respondents. The main questions were arranged on a seven-point Likert scale. The seven-point Likert scale is also known as the Hedonic scale [36; 37]. The Hedonic scale is generally used to fill out surveys related to consumer goods. The assumption is that video streaming on 4G technology has become a daily product and that this will also happen to 5G technology in the future. In order to ensure the validity of the questionnaire responses, the target number of respondents was five to ten times the number of main questions [38].  
Figure 3 is an example of the questionnaire asking respondents about Factor #7: Satisfaction.  
After meeting the validation and reliability requirements, the questionnaire was distributed to a wide range of respondents, who were users of video streaming on 4G in Indonesia. The results of the responses were processed with an SEM analysis made with a construction model. This survey was conducted over a period of two months, in January and February 2021. The distribution of the questionnaire was carried out via a generated link from the Google Form where the questionnaire was made. The link was repeatedly distributed through social media so that it could reach a broad range of potential respondents. The convenience of using the Google Form meant that the results of the questionnaires submitted by respondents were automatically recorded by Google Forms so that the results could be downloaded and processed.  
After running the survey for two months, valid results were obtained from respondents throughout Indonesia with 254 samples. The number of respondents exceeded the minimum limit of 100 to 200 respondents for 20 questions, five to ten times the number of questions [38]. Following the material and research objectives, all respondents were video streaming users. The ages of the largest percentage of respondents, 43%, ranged from 31 to  
Figure 3: Sample questions on a questionnaire to measure 4G UX and 5G UX expectations.  
45; this was followed by respondents aged 21-30 years at 34.7%. Males provided the most responses at 53.3%. In terms of employment status, respondents from the private sector made up the majority of respondents (47.9%), while for the level of education, respondents with an undergraduate degree made up the highest percentage of respondents (58.3%).