###### Abstract  
In this study, we designed a system that cooperates with users to always provide the most up-to-date map and the most suitable route and to cooperate with disability units to ensure that unexpected obstacles on the route are removed. It is believed that this system will contribute to (1) eliminating obstacles more quickly and preventing other people with disabilities from being aggrieved until the obstacles are removed; (2) increasing awareness of the responsibility towards people with disabilities in society; (3) greater integration of people with disabilities; and (4) increasing the economic and social welfare of society. The design process includes analysis of the current situation, data acquisition, web mapping, mobile application development, and experimental testing phases. The system successfully passed the tests. However, the optimum level of expected benefits of the system depends on users' consistent use of the mobile application complaint tool and authorities' consistent evaluation of the complaints received. As the number of mobile application users increases, the number of complaints will gradually increase, yet after a while, as the awareness and sensitivity of society on this issue gradually increase, the number of complaints will gradually decrease, and the expected benefits will be achieved. collaboration; system design; mobile application; wheelchair navigation; questionnaire +
Footnote †: journal: Applied  
1
Footnote 1: email: kirmzibber@ataturi. moving around safely and comfortably and limits social participation. Such problems as insufficient handicap ramps, broken sidewalks, unusable pedestrian crossings, and vehicles parked in front of handicap ramps make the daily movements of people with walking disabilities difficult and narrow the boundaries of their living spaces. Assistive Technologies (ATs) play an important role in improving the quality of life, independence, and development of people with disabilities. ATs can be defined as any commercially purchased, modified, or adapted item, component, or system of products used to increase, maintain, or improve the functional abilities of people with disabilities [4]. With the development of mobile devices, mobile-based applications are also being developed. In particular, map-based mobile applications provide users with significant advantages [7]. Routing applications on mobile devices and desktop computers are often used when planning a trip or visiting an unknown location, such as a new city [8]. While an individual's experience helps them to find the shortest or fastest route in familiar places, routing applications replace experience and can help to find the shortest or fastest route in unfamiliar places. Similarly, people with disabilities rely on their knowledge gained through experience about the obstacles in the places where they live their daily lives. However, when moving in unfamiliar places, regular route applications designed specifically for motorized traffic or pedestrians cannot provide the detailed information needed by people with disabilities; in other words, they cannot fully compensate for their lack of experience. Routing applications designed for non-motorized traffic, such as pedestrians, require different geographic data than applications designed for motorized traffic [9; 10]. Different geographical data are likewise required for routing applications to be designed specifically for people with disabilities. Commercial geographic data providers do not offer this detailed information because of the high cost of data collection and maintenance [8]. In a web application, WheelMap, and a mobile application, WheelMate, Wheelchair-accessible indoor points of interest are displayed on the map with nominal and ordinal symbols. In both applications, the data source is the users, and users contribute with photos, videos, etc., along with map symbols. Routes are determined by multicriteria algorithms in both applications [11; 12].