## 2 Related Work  
The following is an analysis of the various approaches to advance the problem's solution. Regarding the factors that influence customer satisfaction, a study by Universitas Pesantren Tinggi Darul 'Ulum entitled \"E-commerce website service quality and customer loyalty using WebQual 4.0 with importance performances analysis, and structural equation model: An empirical study in Shopee\" shows that \"design according to the type of website\", \"provide easy to understand information\", \"provide information following the format\",\"feel safe to complete transactions\", \"website makes the experience positive/absolute for me\", and \"provide detailed information\" should be taken into consideration when defining key attributes to influence the level of user satisfaction [26]. Further, research by [PERSON] and [PERSON] (2021) determined eight main factors as constructs that directly and significantly influence e-commerce satisfaction. These were classified as training, performance, ease of use, trust, usability, security, quality, and design, highlighting that customer satisfaction should also be addressed from the experience of IT experts, e-service users, and other audiences who can also find adequate information in the subgroups of each section to assess service maturity [27]. In addition to the above, a study conducted based on the leading players in the Indian online market designed a questionnaire for three e-commerce websites: Amazon, Flipkart, and Snapdeal. The work, developed from previous studies in the same context, managed to identify five factors that determine the quality of service of e-commerce websites: design, reliability, responsiveness, trust, and personalization. However, after the results of the questionnaire applied during the research, it was determined that trust is the only dimension of quality that significantly influences the overall quality of service [28]. Likewise, the study \"The effect of e-commerce service quality on customer satisfaction, trust, and loyalty\" also concludes that \"trust\" dominates the influence between service quality and customer loyalty, and, therefore, customer satisfaction [29]. This perspective aligns with a research study conducted in Poland, where the Servqual method was used to compare the quality of e-commerce services before and after a purchase, together with applying a Student's \(t\)-test. In addition, they tested, with the Keizer-Meyer-Olkin test, whether the relationships between variables were sufficient to perform factor analysis. Finally, the scope of their research included 23 selected customer satisfaction criteria, concluding that the warranty/security dimension presents a higher valuation by customers and, therefore, they are expected to perceive e-commerce services with increasing trust and consider them increasingly reliable [30]. On the other hand, the results of a survey of 72 respondents in research conducted in Indonesia indicate that efficiency, compliance, system availability, and privacy positively and significantly impact customer satisfaction. While factors such as the ease of users searching for services and information, transactions, and web page loading speed partially influence customer satisfaction [31]. In a study conducted in South Africa, descriptive quantitative research was conducted to examine the effects of online shopping attributes on customer satisfaction and loyalty towards web stores in the country. After obtaining 287 responses, a structural equation model analysis was applied, resulting in the finding that customer satisfaction was influenced by four key attributes: product delivery, perceived security, information quality, and product variety [32]. As can be seen, the research developed around customer satisfaction in e-commerce platforms is focused on using statistical or mathematical, or descriptive methodologies through the application of surveys to the users of these platforms.