## 6 Analysis of Results and Discussion
### Discussion
The application of human-computer interaction (HCI) principles has proven critical in ensuring the intuitive operation of RPA systems. Systems developed with a strong emphasis on HCI design have led to higher user satisfaction and adoption rates. Users interacting with bots that are easy to navigate and understand tend to trust the system more and utilize it more effectively, contributing to the overall success of automation initiatives. Specific HCI design principles applied in FRIDA include consistency, ensuring that bot interfaces follow predictable and familiar patterns; immediate feedback, providing users with clear and timely responses to their actions; and minimized cognitive load, simplifying interactions to reduce perceived complexity. Iterative usability testing during development allowed for the early identification and resolution of interaction issues, reducing rework costs and increasing system adoption. This iterative approach, supported by quantitative and qualitative metrics, illustrates how HCI was practically and measurably integrated into the FRIDA, moving beyond superficial discussions. The findings from the case study further reinforce the hypothesis that integrating RE and DevOps enhances operational efficiency. By reducing development cycle times and enabling continuous delivery, organizations can achieve the faster automation of business processes, resulting in significant time and cost savings. FRIDA represents an innovative approach to process automation by synergistically integrating three critical disciplines: RE, DevOps, and HCI. While many automation solutions focus on only one of these areas, FRIDA proposes a structured and iterative combination that addresses both technical efficiency and user experience. The innovation lies in how the framework connects these disciplines, creating a continuous development cycle that prioritizes precise requirement identification, the agile delivery of functionalities, and usability assurance. For instance, integrating RE at the project's outset ensures that automation requirements are accurately mapped and aligned with user needs. This is complemented by DevOps practices, which the enable rapid implementation of updates and improvements without disrupting existing operations. Additionally, applying HCI principles throughout development ensures that bots are intuitive and effective, increasing user adoption and satisfaction. This integrated approach is particularly innovative as it addresses a common challenge in automation projects: the disconnect between technical efficiency and user experience. By combining RE, DevOps, and HCI, FRIDA not only enhances operational efficiency but also ensures that automation systems are sustainable, scalable, and aligned with user expectations. This combination of practices, supported by usability metrics and continuous feedback cycles, represents a significant advancement over traditional automation approaches. However, while the integration of RE, DevOps, and HCI in RPA projects shows considerable promise, certain challenges remain. Despite the improvements observed in the case study, transitioning from manual to automated processes requires careful planning and clear cross-departmental communication. Additionally, ensuring the sustainability and scalability of RPA systems in complex, dynamic environments necessitate continuous monitoring and the iterative refinement of both the RPA bots and the supporting framework. In conclusion, the implementation of FRIDA has led to substantial improvements in processing time, error reduction, manual steps, compliance, and scalability. These results underscore the transformative potential of RPA in enhancing business processes. Continuous monitoring, refinement, and the expansion of the framework are essential to sustain and enhance these benefits, particularly by addressing remaining manual tasks and potential future challenges.