## 4 Results and Discussion
### Construct I-Academic Continuity  
The COVID-19 pandemic is one of the most challenging global crises experienced worldwide in recent times, causing tremendous disruptions across all industries. One major industry that has seen such unprecedented levels of upheaval is the education industry, with schools and HEIs in numerous countries being shut down as an early measure to curb the spread of the virus and mitigate the untold damage it was causing to humankind. HEIs worldwide had to quickly respond to the unexpected crisis by rolling out their business continuity plans, which included the academic continuity plans, but this came at a price: Having to transition to remote teaching and learning without the proper tools and technological support [9]. Were HEIs in Malaysia prepared with their academic continuity plans? This study presents a glimpse of the efforts undertaken by certain HEIs in Malaysia to ensure academic continuity, from the students' perspective of their online learning experience and educational outcomes during these unprecedented times. The HEIs involved in this study comprise of several private universities in Klang Valley in Malaysia. Based on the thematic analysis of the qualitative feedback given by both undergraduate and post-graduate students, it can be concluded that these private HEIs were generally prepared to face the crisis, as they were quick in responding to the crisis by rolling out their academic continuity plans that ensured their students were able to seamlessly continue receiving academic lessons, despite not having face-to-face classes. As far as academic continuity was concerned, an interesting feedback was reflected by a student, who emphasised the benefit of the University having an effective Academic Continuity Plan whereby lessons did not pause or stop during the pandemic period as mentioned in his/her feedback....  
_\" It's going really well, much satisfied that Taylor's was so smart, thoughtful, modern and cooperative that our course didn't pause or stop for a while otherwise international students would be in a big trouble; Learning the tools will be really helpful for us in our workplace in coming future too; We got to be more connected to our lecturers with this; Response rate among students & lecturers was too high; Mock exams was really good experience; didn't find any difficulty so far; In crisis like this, such measures need to be taken to keep the course and process going else our academics will remain shut for sometime and we might lose touch and interest from academics; Also with today's digitalization, everyone working in today's world need to be updated and be tech-savvy, this will not  
Figure 1: Students’ online learning experience during the Covid-19 pandemic period. just help in self-improvement but also in running out businesses in new, creative and innovative approaches.\"_ (Student 1, 2020). This was echoed by another student who was thankful that the university was prepared and lessons were not suddenly disrupted at the height of the pandemic when the university shutdown, as he/she indicated that the university's academic continuity plan was effective when he/she gave the following feedback. \"Generally excellent for keeping the learning momentum going leading to the final exams.\" (Student 2, 2020). The aforementioned feedback revealed the effectiveness of the academic continuity plan of the said university. These are extremely important feedback coming from the main stakeholder of the education industry. The feedback reflected the important role played by HEIs in ensuring education never ceases, despite the gravity of the crisis and the ensuing challenges faced. This was re-iterated by [PERSON], [PERSON], and [PERSON] [2] who asserted that managing an unprecedented crisis of this nature is tedious and complex, requiring a holistic multi-stakeholder approach and large-scale interdisciplinary and multidisciplinary coordination.