# An Internet of Things Model for Improving Process Management on University Campus
## 1 Introduction  
The use of new information technologies (IT) in different environments in which the development of society is most evident has had a considerable impact on the ways of life of many people. These are also considered to be emerging technologies since they have had to combine several ideal situations in order to demonstrate their potential [1]. Some examples are technologies such as the Internet of Things (IoT), big data, and cloud computing. These technologies are recognized as key elements of the vertiginous development that society has undergone. Through these technologies, the ways in which we communicate, work, learn and, in general, the ways in which we live have been improved. These outcomes have had a positive impact on people's quality of life [2]. Technology provides tools that are exploited by different segments of society and help to improve processes or control actions that are generally carried out by one or more people. Technological progress is reflected in the development of society and in the ways in which we live. The ecosystems by which society develops have changed so much that the use of IT is now essential to ensure their sustainability [3]. The relationship that exists between people and nature is framed as an issue with regard to the proper use of resources. However, dealing with such an issue within a society requires great effort and the deployment of technological infrastructures that cities and countries are not willing to implement due to the high costs involved. However, it is essential that such a development takes place, and one way to achieve this is to delegate innovation, creation,implementation, and testing to small environments. These environments must be controlled and possess a resemblance to environments such as large cities [4]. The new approach to and understanding of technology in society has transformed the concept of an environment by introducing the concept of digital or, as they are more commonly known, intelligent environments. An example of this is the smart city, which gradually delegates the monitoring and control of certain variables to IT. Similarly, universities are gradually becoming intelligent campuses, and technology is becoming the main element in their development. The government of a university is similar to that of a city, whereby those responsible are forced to take on technological challenges in order to meet the needs of their members [5]. However, even the concept of satisfaction of needs has changed in that services must now be adapted to the user by personalizing them to the point that user satisfaction is measured in terms of the quality of the product or service, and their experience within the environment [6]. It is in this way that universities have become ideal places for the evolution of digital environments that can be replicated in larger environments, reducing economic problems and encouraging or facilitating infrastructure deployment. One of the most common problems in these environments is that deficiencies in process management can lead to missed opportunities or economic losses. The management of processes in the administration of a university can focus on two aspects--the management of physical resources and that of academic resources [7]. The management of physical resources is responsible for enabling the university environment to implement an educational model. The management of academic resources has a deeper connotation because there are variables that can be used to measure the development of learning. The management of these variables includes the discovery of paradigms such as detecting the learning habits of students [8]. This work focuses specifically on improving the management of administrative processes in a university through the use of the IoT. The characteristics of the IoT make this technology one of the most successful in terms of improving different management models, and it is based on improving the user experience.