# SCoPE: Service Composition and Personalization Environment
## 5 ECE Environment
### An Application Scenario  
A typical scenario involving a senior man, Mr. [PERSON], who requires personal care needs is used to illustrate the applicability of the proposed ECE customer profile and request identification process (see Table 4). We start by characterizing the life style of the customer [PERSON] [PERSON]. The life style includes aspects of independent living, culture, religion, technology, among other data. For each parameter, the status and the personal relevance are associated. Mr. [PERSON]'s lifestyle characteristics are thus illustrated in Table 5. Note that this is not a comprehensive list of life style characteristics. \begin{table}
\begin{tabular}{l l} \hline \hline \multicolumn{2}{l}{Personal Data.} \\  & Name: [PERSON] \\  & Gender and age: male, 82 years old. \\  & Place: Lisbon, Portugal. \\  & Marital Status: married. \\  & Professional Situation: Salesman, retired. \\  & Family Structure: wife, one daughter and two grandsons. \\ \hline \hline \multicolumn{2}{l}{_Backstory._ Mr. [PERSON] lives with his wife in Lisbon. He attended primary school but soon became a salesman for an important pharmaceutical company. He has a good house and combining both his salary and his wife’s they can have a comfortable life. He is a very sociable person that usually goes out for a coffee with his wife or friends and therefore never feels lonely. Nevertheless, his family responsibilities are a limitation to a more active social life. He performs all his personal and housing activities and whenever he needs help just asks his wife. He usually also helps his daughter by taking care of his grandsons. \\ \hline \multicolumn{2}{l}{_Health information._ Mr. [PERSON] is considered healthy, in general, however, he is diabetic and has some memory disabilities. \\ \hline \multicolumn{2}{l}{_Technological knowledge._ Mr. [PERSON] has a landline phone and a mobile phone that he always uses to communicate with his family and friends. He also has a computer with Internet connection that he regularly uses. \\ \hline \multicolumn{2}{l}{_Fears and Frustrations._ Mr. [PERSON]’s biggest fears are related to burglaries and fires. He is also slightly preoccupied that his health may start to decline, especially when it comes to walking or climbing stairs. \\ \hline \hline \multicolumn{2}{l}{_Motivation._ Mr. [PERSON] is an almost healthy person but he is always trying to improve himself and maintain his health status good as long as possible. He is also very concerned with safety and would like to see some solutions to mitigate his fears, namely burglaries and fires, especially because he often has his little grandsons at home and wants them to be safe. \\ \hline \hline \multicolumn{2}{l}{_Constraints._ He is prepared to invest around 50 euros a month and wants services that are easy to use. He would like to have time to spend with his friends and family. Mr. [PERSON] needs to gauge his blood pressure three times per day. Currently, he uses a personal device to gauge the blood pressure and takes notes in a notebook. Sometimes, he just forgets to gauge the pressure. Also, he usually takes wrong annotations, which makes the process fully unreliable. Mr. [PERSON] also needs a security monitoring service to guarantee home safely. \\ \hline \hline \end{tabular}
\end{table} 
Table 4: Illustrative Scenario. The first care need (_bloodPressure_) can be associated with the goal _diseaseMaintenance_ in the care need goals taxonomy, and the second need (_homeSafety_) can be associated with the goal _Safety_. After identifying the care needs, it is time to obtain their relevance level (_rl_). For Mr. [PERSON], _rl_ for the care need _bloodPressure_ is _high_, and _very high_ for _homeSafety_. The \(RQ\) formalization is thus presented in Equation (13).