## 5 BIM-Enabled Asset Information Delivery Process
### Synthesis and Verification of Challenges
* Although having BIM consultants during the procurement phase was mentioned as very advantageous due to their general expertise, it was also mentioned that it would be helpful to have dedicated asset management personnel with BIM capabilities in-house to streamline the process and conduct specific information retrieval from the models. * The resource allocation required for BIM activities, in general, was underestimated. The level of BIM requirements in this project was unprecedented for all of the teams involved, and both the design and construction teams revealed in the interviews that one of the main challenges was insufficient time allocated for the additional activities. \begin{table} \begin{tabular}{c c} \hline \hline
**Observed Challenge/Issue** & **Example of Challenges/Issues Observed in Project A** \\
**Identified in the Literature** & Quality control of the information in the models: \\  & \(\bullet\) Design practices not supported by the BIM standard requirements, such as creating content outside of Revit, still occurred, which compromised certain aspects of the information quality in the design models. Examples of such issues are: missing or duplicated \\ Lack of information quality in & information, inconsistencies between data fields in Revit, and unclear descriptions of assets. \\ BIM for FM & \(\bullet\) According to the assessment of the information in the design models, and the CMMS \\  & consultant, the data provided in the design models were not always accurate. During \\  & construction, the purchase and installation of equipment can often deviate from design; this requires additional effort to register the corrections in BIM, which was not fully observed in \\  & project A. \\ \hline \hline \end{tabular}   
* Understanding the value of the BIM implementation process for FMO:
* According to the director of the ARQTS team, few people in the organization were familiar with BIM processes, and the value of BIM implementation was not clear to the FMO team. The ability to measure the value or benefits of the BIM process is essential to its implementation. A better understanding of this value in later stages can help justify \\  & adequate incentives for the additional work scope during design and construction and to \\ Limited evidence of value & ensure high engagement of the different teams involved in the project. \\  & \(\bullet\) Although it was part of the BIM requirements, the collection of Key Performance Indicators to assess the benefits of the BIM process was not carried out by the GC, who did not agree to \\  & share their costs. \\  & \(\bullet\) As pointed out by the asset information specialist, there was still not enough data to support \\  & a complete assessment of the value of the BIM process for FMO. It can take years of \\  & operating a building and a comprehensive record of work order data to allow for a full \\  & understanding of the benefits. \\ \hline \hline \end{tabular}  
* Limited BIM maturity among stakeholders:
* The survey with the design team found that many people working on the project were not entirely familiar with the BIM requirements or the strategic goals behind them. Although these goals were broadly explained in the BIM requirements documentation, the primary purpose of utilizing the BIM data for facilities management was still not completely understood. The survey answers indicated that people had to do additional work to comply with the requirements, often without knowing how it would add value to the design. For them, it was unclear whether and how the additional information required was going to be utilized. Furthermore, the fact that a lot of time was spent adding content to the models that was not shown in the drawings was not perceived as a positive contribution to the quality of the design in general. * According to the BIM consultants, the BIM maturity level in the local industry was overestimated during the planning phase.