# Challenges When Using Jurimetrics in Brazil--A Survey of Courts
## 4 Results and Discussion
### Access Information Procedure Survey
#### 4.2.2 Analysis of Information Access Request Responses
However, it should be noted that none of the surveyed platforms has a field for sending of an appeal. The Court of Justice of Santa Catarina denied the request for information to identify whether the Court possesses an information management policy, reasoning that the AIP request was incomprehensible or generic (art. 12, I, Resolution CNJ 215/2015) [13]. In spite of having been informed in the response that we could appeal to an authority that is hierarchically superior, it was not clarified how or where the appeal may be filed. In regard to the quality of the responses forwarded by the courts, the 53 responses were analyzed, and these are the findings:  
The first question asked about the court information management policy and the availability of the normative that defined it. It was identified that the theme of information management is still not properly understood in the context of the Brazilian judiciary, as most responses were confusing and mixed the concepts of information management and document management. Information management, broadly, can be understood as the management of processes and systems that create, acquire, organize, store, distribute and use information. The objective of information management is to help people and organizations to access, process and use information efficiently and effectively [28]. On the other hand, document management is the set of procedures and technical operations regarding the production, processing, use, evaluation, archiving, and disposal of documents [29]. Therefore, it represents first step towards the establishment of information management. In this context, the Court of Justice of the Federal District and Territories is the most advanced on the topic of information management. It has several regulatory norms on the subject outlining how the policy on the management of information security and has established a Corporate Information Security Policy that aims to establish, implement, maintain, and improve controls and mechanisms to promote the management of information security. To do so, they claim to have three norms that regulates this subject. The Court of the State of Sao Paulo and the Brazilian Supreme Court replied to the first question with classification of document rules and rules for disposal of the documents, which means that they can be considered in the first stage of information management. The most extreme case that confirms the difficulty of the courts to act in the subject was the denial of request for access by the Court of Justice of Santa Catarina, who argued that the concept of information management is very complex that such a request for access was not sufficiently clear to be responded to by the Court. The second question was about whether the court cases were available in the digital form and if so, if they are publicly available for consultation. It was found that after 11 years of the law 11,419/2006 [2], which established the electronic process in the Brazilian courts, physical processes on paper still coexist. There is thus a hybrid situation, since the courts still allow paper processes, where some courts are still scanning paper processes to convert it to digital format and comply with the law, while others only scan it after the case is closed. The third question asked about which procedural parts of the court case are published (petition initial dispute, dispatches, sentence, etc.). In this sense, it was identified that the courts follow the resolution 121/2010-CNJ [26], which determines the publication of the full text of the decisions, sentences, rulings and votes. The fourth question asked whether documents are universally accessible. If they were not, we also asked what criteria motivated the restricted access. The courts stated that documents were restricted only when demanded by confidentiality or secrecy of justice and that there was no technical issue preventing the universal access. Finally, the fifth question sought to identify the frequency of updating the database of judicial proceedings.