# Health Pods for Automated Triage Improve Efficiency and Satisfaction in Nurses and Patients
## 3 Results  
### Procedural Data  
During the period, the implementation of the Capsula Clinic within the low-intensity emergency zone at the hospital reported the collection of 1342 tests in response to 404 admissions (with an average of 3.32 tests per person).  
The test did not analyze the CAPSULA usage rate with respect to the total number of visits to the ED: the participation in the study was on a voluntary basis and during the experimentation, the nurses were not asked to record this datum to ensure that it did not impact their effort.  
No nurse intervention for measurement was recorded.  
From the interviews with the service coordinator and two nurses, it was confirmed that CAPSULA allowed for a 30% reduction in triage time in the case of multiple and simultaneous visits to the ED, and a 100% reassessment efficiency in this environment.  
For the 404 participants, CAPSULA achieved a 100% process completion rate, demonstrating user-friendliness and reliability. No session was interrupted or abandoned. The  
Figure 2 shows the presence of a peak in usage in May, particularly among the 30-39 and 40-49 age groups, followed by a gradual decrease in the following months. Younger and middle-aged groups (20-49) were the most active users of the CAPSULA pod, while older age groups (60-79) show limited engagement. The 40-49 age group had the highest average participation and significant variability, likely due to increased attention or a greater need for health monitoring in this range. In fact, visits to hospital EDs are usually serious for people in this age range that are usually healthy. The extreme age groups, such as 20-29 and 70-79, show lower and relatively stable participation, due to the following justifications: younger populations visit the ED mostly for traumatic issues that limit their mobility (bone or joint traumas), so visiting the CAPSULA service requires movement and patients can not or may not wish to move to reach the pod; elderly populations usually visit the ED for possibly severe pathologies (cardiovascular, neurological, etc.), so that they were classified as high-risk patients and quickly admitted for further evaluation.  
CAPSULA's peak usage was aligned with the ED's busiest hours (08:00-10:00 and 16:00-18:00) as reported in Figure 3. Notably, CAPSULA's adaptive functionality allowed for patients to be processed slightly faster during these times, reducing wait times and supporting a smooth ED workflow.  
Across all time intervals, there is a noticeable trend of higher CAPSULA usage among younger adults (particularly those in the 20-29 and 30-39 age brackets) and lower engagement from elderly patients. The highest percentage of users can be found in the 40-49 age group during the morning hours (before 9:00 and 9:00-12:00), highlighting that middle-aged individuals might find the system convenient for early-day visits. In the afternoon and evening (12:00-17:00 and 17:00 onwards), there is a slight shift, with some reduction in the younger age groups' participation, while the 40-49 age group still forms a significant portion of users, even if slightly reduced.  
Figure 4: Mean values of test duration expressed in seconds for the four biosignals measured at different times of the day: before 9:00, 9:00-12:00, 12:00-17:00, and 17:00 onwards.