# Smart City Actions Integrated into Urban Planning:
## 5 Conclusions  
Smart cities, through technologies and IoT implementation, enable urban planning development, improvements in city operations and routines, and intelligent analysis to optimize services, production, and usability in urban environments [2]. Therefore, this research contributes to the development of innovative actions and practices, in an interrelated way with technology, focusing on smart cities' thematic areas, aiming at well-being and quality of life in urban spaces. This situated action, through interactions between public management and citizens, can enhance the development of urban services solutions, optimize resources, and propose innovative sustainable actions and entrepreneurial initiatives. The literature review and bibliometric analysis contributed to the literature mapping and the conceptual deepening in the identification and segmentation of 11 smart city thematic areas, collaborating with developing strategic actions for urban planning, since the implemented actions influence other areas. The research relevance relates to the subject's importance, analyzing a contemporary and evolving approach, contributing to innovative management with an emphasis on thematic areas, aimed at improving urban spaces' integrated management. To identify the thematic areas' ranking, DEMATEL was used, and the data obtained from the experts' opinion were systematized for analysis and interpretation through a matrix structure and quantification of threshold values, with the degree of influence between thematic areas being used to identify cause-effect relations. The cause-effect diagram was constructed from the data collected, integrating the relations between the 11 thematic areas into four quadrants: central, determining, independent, and impact factors. In the first quadrant, as central factors, the thematic areas of governance and engagement, education and training, and mobility were identified as areas that generate systemic benefits to smart cities' management. In the second quadrant, as determining factors, with great influence on municipal management procedures and strategic decision-making, energy and safety, as well as protection, were classified. The third quadrant includes independent or autonomous factors relating to the thematic areas of economics and sustainable consumption, health and assistance, and entrepreneurship, together with coexistence and reciprocity, being areas with autonomy and growth potential in the management and implementation of innovative actions. The fourth quadrant includes thematic areas influenced by others, such as technology and innovation, as well as living environment and infrastructure, which are areas mainly impacted by first-quadrant areas, integrating potential actions to boost urban spaces' development. After systematization through the analysis of importance and influence between thematic areas, the scores and normalization were structured to visualize the thematic areas' hierarchical ranking, with the variation's sum threshold values, which contemplate the interrelations between thematic areas, as shown in Figure 7.  
Four thematic areas are highlighted. Technology and innovation are in first place, with 10.05%, impacting other thematic areas, resulting from improvements generated from applied solutions in urban service infrastructure. In second place is the living environment and infrastructure, with 9.71%, including a set of essential services for society's harmonious survival, considering the population's daily traveled spaces and actions of immediate visibility. In third and fourth place are the thematic areas of governance and engagement, with 9.61%, and education and training, with 9.58%. The governance area includes a set of urban service management strategies for managing relations with society and focusing on urban spaces' collective objectives. For education and training, there is the relevant availability of basic and higher education, focusing on different audiences, aiming to improve living conditions and harmony with the environment.