# Clustering Smart City Services: Perceptions, Expectations, Responses
## 4 Reading the Outcomes of the Pilot Study
### Top 13 Services in Favorable Use--Intention to Use  
In Table 2, we also summarize the top 13 services based on the perceptions of participants in our survey. While for sure the generalization of findings has limitations, the responses are indicative and highlight a strong trend: users are interested in trusted news related to the city, are eager to enjoy high-quality healthcare smart services, and also look for innovation and enhanced education and training. E-democracy platforms and services, as well as an application for the promotion of trusted business, innovation and entrepreneurship through research collaboration, are highlighted.  
\begin{table}
\begin{tabular}{l l l l l} \hline \hline
**ICT Cluster** & \multicolumn{1}{c}{**Services**} & \multicolumn{1}{c}{**\(-\)USE**} & \multicolumn{1}{c}{**\(+\)USE**} & \multicolumn{1}{c}{**Favorable\(+\)**} \\ \hline \multirow{2}{*}{1. CMS} & News and insights smart systems related to City Life & \multirow{2}{*}{21\%} & \multirow{2}{*}{79\%} & \multirow{2}{*}{58\%} \\  & (perceptions about quality of life, opinions and ideas for & & & \\  & prosperity and response to critical social problems) & & & \\ \hline \multirow{2}{*}{3. NETWORKING} & An advanced cognitive computing-based healthcare system & \multirow{2}{*}{26\%} & \multirow{2}{*}{74\%} & \multirow{2}{*}{48\%} \\  & for diagnosis & & & \\ \hline \multirow{2}{*}{4. DW} & The design of an Innovation hub, where innovators, & & & \\  & individual or businesses, industrial partners and funding & & & \\  & organization collaborate to build joint alliances & & & \\ \hline \multirow{2}{*}{1. CMS} & Open educational spaces (integration of Massive Open Online & \multirow{2}{*}{28\%} & \multirow{2}{*}{72\%} & \multirow{2}{*}{44\%} \\  & Courses in a simple access point) & & & \\ \hline \multirow{2}{*}{5. Emerging Techs} & An Augmented Reality (AR) application in the historical & \multirow{2}{*}{28\%} & \multirow{2}{*}{72\%} & \multirow{2}{*}{44\%} \\  & centers of World Capitals enabling access to immersive & & & \\  & scenarios of content explorations & & & \\ \hline \multirow{2}{*}{1. CMS} & Smart Urban applications for digital signatures issuing over & \multirow{2}{*}{28\%} & \multirow{2}{*}{72\%} & \multirow{2}{*}{43\%} \\  & distributed documents & & & \\ \hline \multirow{2}{*}{3. NETWORKING} & A global smart urban network connecting research institutions & \multirow{2}{*}{28\%} & \multirow{2}{*}{72\%} & \multirow{2}{*}{43\%} \\  & all over the world for the promotion of a humanistic vision & & & \\ \hline \multirow{2}{*}{3. NETWORKING} & A wide area network with distributed scientific committees & \multirow{2}{*}{28\%} & \multirow{2}{*}{72\%} & \multirow{2}{*}{43\%} \\  & and ongoing open source projects & & & \\ \hline \multirow{2}{*}{1. CMS} & Government platform for discussion on planned reforms & \multirow{2}{*}{29\%} & \multirow{2}{*}{71\%} & \multirow{2}{*}{42\%} \\  & and feedback management & & & \\ \hline \multirow{2}{*}{4. DW} & A transparent ecosystem of open and distributed, publicly & \multirow{2}{*}{30\%} & \multirow{2}{*}{70\%} & \multirow{2}{*}{40\%} \\  & accessible analytics & & & \\ \hline \multirow{2}{*}{4. DW} & The utilization of the smart city infrastructure for the & \multirow{2}{*}{31\%} & \multirow{2}{*}{69\%} & \multirow{2}{*}{38\%} \\  & enhancement of youth entrepreneurship or start-ups networks & & & \\ \hline \multirow{2}{*}{3. NETWORKING} & A volunteer-based scientific collaborative space with the & \multirow{2}{*}{32\%} & \multirow{2}{*}{68\%} & \multirow{2}{*}{36\%} \\  & provision of open projects for participation and delegation & & & \\ \hline \multirow{2}{*}{2. COLLABORATION} & An advanced Question and Answering System with & \multirow{2}{*}{33\%} & \multirow{2}{*}{67\%} & \multirow{2}{*}{35\%} \\  & collaborative filtering and automatic suggestions & & & \\ \hline \hline \end{tabular}
\end{table}
Table 2: More favorable to use smart city services per cluster.