###### Abstract  
Our research area concerns the development of an intelligent e-service system to help manage multimodal transportation processes. To better respond to the requirements of sustainable development, we encourage the development of multimodal cargo transportation. Therefore, it is important to ensure that the dissemination and management of information in multimodal transportation requires more accurate information transmission and implementation for better coordination of these processes with the interaction of all process participants. Also, contextual data integration into the e-service provision processes is important for more adequate real cargo transportation management. The transition to multimodal freight transport and the increase in its activity directly impact the sustainable development of this sector as transport flows are removed from ground roads and distributed more evenly to load more railways and sea vessels. This research aims to develop an approach to developing the infrastructure of an e-service system with the ability to integrate contextual data and influence the management of multimodal transportation. The methodological approach is based on methods of conceptual representation of information and methods for recognizing the flow of needful information during multimodal freight transportation according to adaptable management processes. The e-service provision system creates benefits for cargo drivers and delivery managers with more accurate information implementation and more adequate coordination of processes under real conditions by helping them make the right decisions. e-service system; information communication technology (ICT); cargo transportation; intellectual transport management systems (ITMS) 2024 16 7893 2024 16 789  
and constructing reasoning algorithms, which are needed for recognizing real concrete situations and enabling decision support by developing algorithms for integration into the system operation. Developing new technology platforms and services to support vehicle-to-vehicle (V2V) connectivity can help improve road safety and driving efficiency [1; 2]. Service platforms are based on wireless networks, new communication protocols, and service infrastructure. Emphasis has also been placed on the standardization and harmonization of individual projects implemented in different EU Member States. Intelligence transport development C-ITS projects focus on assessing the use of technology on a large scale and demonstrating the benefits for communities. Communication technologies combine modern mobile communications such as LTE, 5G, and long-range with the IEEE 802.11p as a short-range standard based on and maintained at all levels through international cooperation [3]. The European Commission pays more attention to implementing the \"Green Course\": freight transportation with the aim of greater economic benefits and lower environmental impact. This, in turn, becomes a challenge for the entire transportation process to increase the volume of freight transportation by multimodal transport. Therefore, the EU transport policy aims to apply green logistics practices, reduce the use of road transport, and switch to less polluting and more energy-efficient modes of transport. The negative effects of road transport use, such as pollution, climate change, noise, congestion, and accidents, pose problems for the health and well-being of EU citizens. The volume of road freight transport continues to grow, and it is predicted that by 2030, it will increase by 40%, and by 2050, over 80%. One such solution is the use of multimodal transport for cargo, which is usually associated with greener and more sustainable logistics as the transition to multimodal transportation reduces the negative impact of pollution on the environment and shifts cargo transportation loads from highways to other areas [4; 5].