# Integrative Factors of E-Health Laboratory Adoption: A Case of Indonesia
## 2 Literature Review
### DeLone and McLean IS Success Model  
The DeLone and McLean (D&M) model as an attribute of technological quality was originally derived from the mathematical modification of [PERSON]'s commu  
Figure 1: The E-health laboratories Web in Indonesia.  
nication theory [53]. The level of effectiveness such as the impact on the recipient is one of the initial models to identify the level of information.  
The other two initial models are the technical level of the accuracy and efficiency of the system that produced it and the semantic level model, namely, the capability to transfer the message [53]. On subsequent developments, [PERSON] [54] applied the initial theory to Information Systems (IS) by developing the effectiveness of the three sub-categories into (1) information reception, (2) influence on recipients, and (3) influence on systems. Figure 2 is an initial D&M model that contains the connection between system quality and information quality. In the picture there are six components in the information system that are the success points of the application of information systems. They consist of user satisfaction, individual impact, organizational impact, system usage, system quality, and information quality. This statement is known as the general theory of IS success. Changes to the initial D&M model were made after research emerged [55]. The study stated that service quality was found to also have an impact on measuring system quality. Therefore, the D&M success model includes the quality of the system, the quality of information, and the quality of service.  
The development of IS success taxonomies continues to be pursued by researchers. [PERSON], [PERSON], and [PERSON] conducted a review spanning fifteen years (1992-2007) of analysis level, different types of IS, and different contexts to expand a taxonomy of IS success [56].  
Motivated by the need to understand the success of IS and its effects, this study adds critical success factors in addition to information quality with accessibility factors [57] and design factors [58]. All three are the driving indicators of technology-driven issue. However, the focus of task characteristics has so far been applied to activities supported by organizations, so in this study we are interested in analyzing at individual level, as was done in the study in [43]. Researchers develop the D&M IS success model as a theoretical base such as in the addition of successful websites [59], Knowledge Management Systems (KMS) [60], learning systems [61; 62], the success of the employee portal [63], and the implementation of a resource planning (ERP) system [64].  
The D&M success model allows it to be combined with several other theories. Some researchers combine it with the unity theory of acceptance and use of technology, as in research on electronic patient registration systems [65] or in other studies of online services and repurchase intentions [66] or intentions to continue cellular payment services [67]. In addition, the D&M basic model has also been used in the evaluation of electronic health records [68], but to our knowledge there is no literature on the D&M model in e-health laboratory adoption.