## 3 Results
### Data Analysis
#### 3.3.3 Classification of CSF through Inductive Analysis  
Inductive analysis allows for approaches based on the observation of specific data towards the generation of theoretical frameworks. In other words, through the literature review process and the observations found therein, patterns are identified with the aim of drawing conclusions or theories on the research topic [33]. As a result of this, the present review involved the classification of CSF found in the literature through inductive analysis. Those 32 CSFs identified were grouped into three categories based on their characteristics, similarities, and connections. The categories and corresponding CSFs are presented in Table 6. \begin{table}
\begin{tabular}{c l l l} \hline \hline  & \multicolumn{1}{c}{**Critical Success Factors (CSF)**} & \multicolumn{1}{c}{**References**} & \multicolumn{1}{c}{**Total**} \\  & & & **Citations** \\ \hline
1 & Leadership & [12, 14, 17, 18, 21, 23, 24, 25, 28, 29, 30, 31] & 12 \\ \hline
2 & Communication & [12, 14, 17, 18, 21, 23, 25, 26, 30, 31] & 11 \\ \hline
3 & Knowledge, skills, and abilities & [12, 16, 17, 21, 23, 26, 28, 29, 30, 31] & 10 \\ \hline
4 & Senior-management participation and commitment & [18, 20, 21, 23, 24, 26, 28, 29, 30, 31] & 10 \\ \hline
5 & Resources (time, technological, and economic) & [12, 18, 21, 23, 24, 25, 28, 29, 31] & 9 \\ \hline
6 & Participation and empowerment & [12, 16, 18, 21, 24, 26, 27, 28, 29, 26, 29, 12, 27, 28, 29, 30, 31] & 9 \\ \hline
7 & Cultural change & [18, 20, 21, 23, 25, 26, 27, 29, 30, 31] & 9 \\ \hline
8 & Common objectives and goals & [12, 14, 17, 18, 23, 24, 31] & 8 \\ \hline
9 & Reward and recognition system & [12, 14, 18, 24, 26, 27, 30] & 8 \\ \hline
10 & Collaboration/Cooperation & [12, 14, 17, 18, 22, 23, 31] & 8 \\ \hline
11 & Performance/Management evaluation system & [18, 22, 23, 24, 25, 30, 31] & 7 \\ \hline
12 & Standards/Rules/Policies/Procedures & [12, 17, 23, 24, 25, 31] & 6 \\ \hline
13 & Role assignment and assigned tasks & [12, 14, 16, 17, 18, 19] & 6 \\ \hline
14 & Human complementarity and multifunctionality & [12, 14, 16, 19, 27, 30] & 6 \\ \hline
15 & Technology, systems, or information means & [12, 13, 18, 22, 29, 30] & 6 \\ \hline
16 & Decision making & [12, 14, 18, 20, 28, 30] & 6 \\ \hline
17 & Commitment & [12, 18, 23, 25, 30, 31] & 6 \\ \hline
18 & Learning/Development/Training & [12, 18, 21, 24, 26, 30] & 6 \\ \hline
19 & Motivation & [12, 13, 18, 23, 27, 31] & 6 \\ \hline
20 & Methodology that provides support to CI & [18, 21, 23, 24, 26, 31] & 6 \\ \hline
21 & Team organization & [20, 24, 25, 28, 29, 30] & 6 \\ \hline
22 & Organizational structure & [12, 18, 20, 23, 31] & 5 \\ \hline
23 & Support Teams of Consultants/Facilitators & [21, 23, 25, 30, 31] & 5 \\ \hline
24 & Shared values & [17, 19, 22, 27] & 4 \\ \hline
25 & Training/coaching & [17, 23, 27, 31] & 4 \\ \hline
26 & Planning/Strategies & [12, 17, 18, 21] & 4 \\ \hline
27 & Autonomy & [12, 14, 22, 27] & 4 \\ \hline
28 & Work environment & [12, 17, 27, 30] & 4 \\ \hline
29 & Project-management skills & [18, 21, 26, 30] & 4 \\ \hline
30 & Problem solving & [12, 14, 28] & 3 \\ \hline
31 & Conflict management (interpersonal) & [12, 16, 17] & 3 \\ \hline
32 & Heterogeneity of members & [23, 25, 31] & 3 \\ \hline \hline \end{tabular}
\end{table} 
Table 5: Summary of the 32 CSFs identified through Pareto analysis. The first category is psychosocial factors, which tells us that for those CSFs that depend directly on people as individuals, their leadership, empowerment, and culture should be considered. Likewise, this category includes the cooperation, motivation, and commitment of team members. The second category includes the technical factors, which includes variables such as the knowledge, skills, and abilities of the people, as well as the multifunctionality of the team and the training and development that each of the members has had. The last category tells us about the administrative factors, which often depend largely on the company.