# Clustering Smart City Services: Perceptions, Expectations, Responses
## 5 Discussion and Conclusions  
The objective of this paper was to explore the link between end-users' perceptions and expectations regarding smart city services to the industry's (broadly defined) awareness and capacity to respond to citizens' needs and expectations. Some of the key findings outlined in this research are as follows:  
* Citizens show different perceptions of different types of services. Most of them are willing to use smart city services that promote them trusted news from local communities, access to learning and training resources plus services that promote innovation and entrepreneurship at a global scale. * The average rating for the frequent use of diverse technologies for the provision of smart city services is ranging from 34% to 46%. This, in fact, provides a critical mass of users for smart city services. * A question for future research is related to advanced policy-making: what are the strategies and policies that should be developed to alleviate end-users' concerns regarding the efficiency and credibility of ICT-enhanced services in city/urban space? How to ensure that the existing services add value to citizens lives? * A significant part of responders ranging from 19% to 25%, defines themselves as have a user of smart cities applications with great motivation to adopt smart cities services, enabled by all the seven clusters of smart cities enabling technologies. * As a direct interpretation of the above findings, it is evident from our empirical study that almost two-thirds of responders constitute a group of light and heavy smart cities services. In fact, it seems that the adoption of various services in the past years resulted in increased motivation and intention to use smart cities services. * There are still well-educated people that are really concerned about the use of smart cities services and application. Based on the findings of our research, this group of people is ranging from 11% to 13% of the total population. This is a key finding of our research and for sure, future research should analyze further the qualitative characteristics for their disposition to use smart services. In most of the cases, these are related to privacy and security concerns. * One more key finding is that content management and networking services have currently the greater number of users with a strong outlook also for use in the near future. * Users are looking for trusted news and insights systems, related to city life. There is a well-defined market of citizens that are interested in this category of content. Diverse technologies and systems can support such an application. * There is a high demand for open educational spaces, and one-stop-access learning services in the context of a smart city. The majority of the respondents of our survey indicated that the support of training and learning is a key aspect of a smart cities' infrastructure. * There is a high interest in research collaboration enhancement through services that promote international collaboration and group competencies. * Users are also interested in applications for the provision of collaborative spaces for start-up ecosystems and the enhancement of entrepreneurship. * Special interest also citizens show for services and applications that promote cultural and historical heritage in an integrated way. * In the top priorities of users also is the case of digital signatures which allows flexible, dynamic and real-time services. * Users are interested in trusted news related to the city, they are eager to enjoy high-quality healthcare smart services and also look for innovation and enhanced education and training. E-democracy platforms and services, as well as an application for the promotion of trusted business, innovation and entrepreneurship through research collaboration, are highlighted. One of the key purposes of our study is to link end-users' perceptions and expectations with industry's response [3].