## 1 Introduction  
In the last two decades, a growing body of literature started to recognize the importance of making workspaces more comfortable for workers and increasing efficiency [1; 2]. In order to tackle this issue, the field of human-computer interaction (HCI), user experience (UX) and human-robot interaction (HRI) started to explore different scenarios of application [3; 4]. The various scenarios included many public environments such as hospitals, airports, and any kind of background that can be perceived as overwhelming due to the high volume of screens, background noise, and people within a relatively small space [5]. Common and public spaces are usually considered a breeding ground for confusion, stress and anxiety, therefore working in such an environment could be detrimental to the employees' well being and efficiency [6; 7].  
In this investigation, it will be highlighted how the application of HCI and UX methodology in the HRI field will bring mutual benefits to these disciplines, and which results are possible to achieve or could be implemented. Specifically, a case study regarding the enhancement of the user experience inside a company workspace will be discussed. In the pages that follow, it will be argued that a service robotics application can be tested in order to verify and evaluate a positive UX with a social robot.  
In order to enhance the user experience inside a company workspace, a social robot experience has been tested in order to verify and evaluate a positive UX with a robot courier. In this peculiar setting, the employees' efficiency and well being can benefit from a social robot that can be _\"uniquely positioned to provide assistance in ways that other technologies cannot. They may elicit social and emotional responses\"_[8]. However, according to [PERSON], bringing into this environment a new technology for use, such as a social robot, should be handled cautiously in an attempt to avoid a scenario where people could feel negatively impacted [3]. In addition, such a technology could become an interesting ground to test new ways to improve employees' productivity and comfort, and also provide insight into the challenges of HRI and HCI [9; 10]. With the aim of pursuing these goals, the investigation targeted an enhanced workspace experience supported by the adoption of a robot courier. This social robot was meant to perform daily tasks in a workspace, such as welcoming and providing assistance to visitors in a building complex that is part of a telecommunication company.  
Although this study is aimed at achieving and implementing a UX applied inside an office workspace, it is important to consider that a positive experience could be beneficial for other public contexts such as airports, hospitals, train stations or in any environment where a social robot could contribute to deepening research in the field of the contribution from UX to HRI and the array of commercial applications [11].  
In this research field, some investigations have already been performed [12; 13], showing the importance of creating meaningful UX with social robots [14]. However, evidence suggests that, before designing meaningful UX, it is vital to depict the many aspects of the service design methodology [3]. Taking into account this approach, it can be helpful to understand how to design the UX of social robots and tackle issues concerning the service design's methods that can effectively contribute a positive experience in HRI [15; 16]. A better experience with social robots is not just helpful to investigate unaddressed challenges in HRI but can be meaningful in increasing the number of robots in public environments [17; 18]. The increased number of robots in society means that there are possible robotic applications outside of the academic investigation, attracting industry for commercial uses. Exploring possible applications in a specific environment, such as a company's workspace, can significantly contribute to advancing HRI research [17; 19].