If you're in any one of those roles — and I think that probably is everybody who's listening to this talk — the acronym is RASA, which is the Sanskrit word for "juice" or "essence." And RASA stands for "Receive," which means pay attention to the person; "Appreciate," making little noises like "hmm," "oh," "OK"; "Summarize" — the word "so" is very important in communication; and "Ask," ask questions afterwards.
И расшифровывается как « внимай », что значит, обрати внимание на собеседника; « будь признателен » с помощью коротких слов: « хмм, о, ясно »; « обобщай » — слово « итак » очень важно в общении; и « спрашивай » — выслушав, задавай вопросы.