The video shows a woman with long black hair, wearing a brown jacket, standing in front of a counter. She is talking to a woman behind the counter, who is wearing a blue uniform. The woman behind the counter is holding a pen and appears to be taking notes. The background shows a busy airport terminal with people walking by. There is also a man in a red shirt visible in the background. The video is shot from the perspective of someone standing behind the woman with long black hair.