In the video, a person is holding a smartphone and using it to redeem an Amazon gift card. The person navigates through the Amazon app, selects the gift card, and then proceeds to redeem it. The redemption process is shown in detail, including the confirmation message that appears on the screen. The person then shows the balance of the gift card, which is $20.00. The video provides a clear and detailed view of the redemption process on the Amazon app.