In the video, a man is standing in front of a counter. He is wearing a white cap and a black jacket. The counter has a computer monitor on it, and there is a woman standing behind the counter. She is wearing a black suit and a green lanyard. The man is holding a red passport in his hand and is looking at it. The woman behind the counter is smiling and appears to be in a good mood. There is a plant with pink flowers on the counter, and the background is a white wall with a window.