The video shows a green ATM machine with a touchscreen interface. The screen displays a message in Russian, which translates to "Please wait for the operator to call you." A phone icon appears on the screen, and a call is initiated. The video then shows a man and a woman appearing on the screen, presumably the customer service operators. The man is wearing a blue shirt, and the woman is wearing a green shirt. They are both smiling and appear to be ready to assist the customer.