In the video, a person is seen holding a Blackberry phone in their hand. The person is using the phone to navigate through the menu options. They select the email option and then proceed to type in their email address. After entering the email address, the person clicks on the next button. However, the phone displays a message that says "No message services. You will only be able to save draft." The person then clicks on the back button to go back to the previous screen.