In the video, a woman is seen holding a piece of paper in her hand. She is standing in front of an elevator, and there are two children behind her. One of the children is holding a gift basket. The woman seems to be talking to the camera, and the children are looking at her. The woman is wearing a blue jacket, and the children are wearing plaid shirts. The elevator behind them has a black door with a silver handle. The woman is smiling, and the children seem to be listening to her.