In the video, a person's hand is seen holding a pen and checking off boxes on a form. The form is titled "Customer Service" and has four boxes labeled "Excellent," "Good," "Average," and "Poor." The person checks off the "Excellent" box, indicating a high level of satisfaction with the service. The pen appears to be a ballpoint with a clear barrel and an orange cap. The form is white with black text, and the boxes are outlined in black. The person's hand is steady, and the action is deliberate and clear.