In the video, an elderly woman with white hair and glasses is seen talking to someone off-camera. She is wearing a white shirt with flowers on it. The woman appears to be confused and is asking what CRIS is. The video is shot in a close-up shot, focusing on the woman's face and upper body. The background is blurred, but it seems to be an outdoor setting. The woman's expressions change from confusion to frustration as she tries to understand what is being said to her.