In the video, a woman is seen sitting on a motorized wheelchair on a city street. She is wearing a red dress and is holding a cell phone to her ear. Behind her, there is a man wearing a blue shirt and a yellow safety vest. He is standing next to a white bus with the words "Transit Connections" written on the back. The bus has a ramp attached to it, and the woman is positioned at the top of the ramp. The man appears to be waiting for the woman to finish her phone call before they board the bus. The background shows buildings and trees, indicating that the scene takes place in an urban area.