In the video, an elderly woman with white hair is standing in a pharmacy. She is wearing a red jacket and glasses and is holding a piece of paper in her hand. She is talking to a pharmacist who is standing behind the counter. The pharmacist is wearing a white coat and glasses and is holding a piece of paper in her hand as well. The pharmacy has shelves filled with various products in the background. The woman is explaining something to the pharmacist, and the pharmacist is listening attentively.