In the video, a man is standing at a reception desk in a hotel. He is leaning on the desk with his elbow and hand, and he is looking at the receptionist who is standing on the other side of the desk. The receptionist is holding a phone in her hand and appears to be looking at it. The man is wearing a gray suit and has a serious expression on his face. The receptionist is wearing a white uniform with a red scarf around her neck. The background of the video shows a well-lit lobby with a chandelier hanging from the ceiling.