In the video, there are two animated characters who are standing in front of an elevator. One of the characters is wearing a blue helmet and is holding a hockey stick. The other character is wearing a white helmet and is reaching out to the elevator. The character in the blue helmet is talking to the security guard who is standing outside the elevator. The security guard is wearing a black uniform and a hat. The characters are standing in front of a grey wall with a sign that reads "No Passes Allowed". The characters are talking to the security guard, and the character in the blue helmet is saying "I'm sorry but we're not!" and "Yes, we are! We should have read the sign before we came in this elevator!" The security guard is responding to them and saying "Uh-oh! The security guard is coming! We are in so much trouble now!" The characters are looking worried and are trying to explain their situation to the security guard.