The video shows a man standing in an airplane. He is wearing a black shirt and has his hands on his head. The man is looking down at something. The camera then pans to the back of a seat in front of him, which has a screen displaying information. The screen shows a message that says "Please be aware that our boarding process may need to be better boarding gives you a better seat and a more stress-free environment." The screen also shows a welcome message with a number 1 and a number 2.