Air Canada Chatbot Reportedly Provides Inaccurate Bereavement Fare Information, Leading to Customer Overpayment
Date: 2022-11-11
Affected: Air Canada
Attack vector: other
Category: real-world
Severity: Medium

AI Incident Database (AIID) entry #639: Air Canada Chatbot Reportedly Provides Inaccurate Bereavement Fare Information, Leading to Customer Overpayment. Alleged deployer/developer: Air Canada. See the linked AIID entry for full narrative, sourcing, and classification.


Mitigations:

Architectural layers (MAESTRO):