AI Customer Service Bots Deliberately Obstruct Access to Human Support
Date: 2021-04-14
Attack vector: other
Category: real-world
Severity: Medium

Tracked by the OECD AI Incidents and Hazards Monitor (AIM) as OECD-AIM-2021-04-14-20e7, dated 2021-04-14. See the AIM incident page (https://oecd.ai/en/incidents/2021-04-14-20e7) and its cited news sources for full narrative detail.


Mitigations:

Architectural layers (MAESTRO):