Washington State DOL's AI Phone System Reportedly Failed to Provide Spanish-Language Service to Callers Requesting Spanish
Date: 2026-02-27
Affected: Amazon, Washington State Department Of Licensing
Attack vector: other
Category: real-world
Severity: High

AI Incident Database (AIID) entry #1401: Washington State DOL's AI Phone System Reportedly Failed to Provide Spanish-Language Service to Callers Requesting Spanish. Alleged deployer/developer: Amazon, Washington State Department Of Licensing. See the linked AIID entry for full narrative, sourcing, and classification.


Mitigations:

Architectural layers (MAESTRO):