Air Canada found liable for chatbot's incorrect bereavement-fare advice
Date: 2024-02
Affected: Air Canada customers
Attack vector: hallucination
Category: real-world
Severity: Medium

A British Columbia tribunal ruled Air Canada liable for misleading information given by its website chatbot about bereavement fare refunds, rejecting the airline's argument that the chatbot was a 'separate legal entity'. The case became a landmark for AI-hallucination corporate liability.


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Architectural layers (MAESTRO):