Australian Telco’s Incident Management Bot Excessively Sent Technicians in the Field by Mistake, Allegedly Costing Millions
Date: 2018-02-01
Affected: Unknown, Unnamed Australian Telecommunications Company
Attack vector: other
Category: real-world
Severity: Critical

AI Incident Database (AIID) entry #194: Australian Telco’s Incident Management Bot Excessively Sent Technicians in the Field by Mistake, Allegedly Costing Millions. Alleged deployer/developer: Unknown, Unnamed Australian Telecommunications Company. See the linked AIID entry for full narrative, sourcing, and classification.


Mitigations:

Architectural layers (MAESTRO):