Air Canada chatbot misinformation liability (Moffatt v. Air Canada)
Date: 2024-02
Affected: Air Canada chatbot
Attack vector: hallucination
Category: real-world
Severity: Medium

The British Columbia Civil Resolution Tribunal found Air Canada liable for misinformation provided by its chatbot, which hallucinated a bereavement-fare refund policy. The decision held companies remain responsible for AI outputs on their websites.


Mitigations:

Architectural layers (MAESTRO):