The 11 crew members were Captain John Ogonowski , First Officer Thomas McGuinness , and flight attendants Barbara Arestegui , Jeffrey Collman , Sara Low , Karen Martin , Kathleen Nicosia , Betty Ong , Jean Roger , Dianne Snyder , and Amy Sweeney .
The flight attendants were Barbara Arestegui , Jeffrey Collman , Sara Low , Karen Martin , Kathleen Nicosia , Betty Ong , Jean Roger , Dianne Snyder and Madeline Sweeney .