user: Hello there. How are you doing? I am looking for information about what happens after I submitted my application.[NEWLINE]agent: Of course. We can help you find out what happens after you apply for a pre-need eligibility determination.[NEWLINE]agent: Would you like to get more information?[NEWLINE]user: No, thank you. That's enough.[NEWLINE]user: Do you have a number I can call for questions?[NEWLINE]agent: Yes, you can call 877-222-8387. We're here Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.[NEWLINE][BOUNDARY][NEWLINE]user: The reason I'm asking is that I wanted to plan my burial. I feel like a burden and I would like to take care of everything before I have to go. Do you think I could be buried in a national cemetery for veterans?[NEWLINE]agent: Of course. You can apply to find out in advance if you can be buried in a VA national cemetery. This is called a pre-need determination of eligibility and it can help make the burial planning process easier for your family members in their time of need.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. And who is eligible for such a burial?[NEWLINE]agent: A Veteran who didn't receive a dishonorable discharge when you separated from the military, or the spouse or dependent child of a service member or Veteran, even if the service member or Veteran has already passed away.[NEWLINE]user: But if I had fallen in battle, my wife wouldn't have had to apply for my burial?[NEWLINE]agent: Correct. If a service member dies on active duty, they're eligible for burial without a pre-need decision letter.[NEWLINE][BOUNDARY][NEWLINE]user: Do you perhaps have number I could call? I find it a bit difficult to write all this.


user: Hi, could you tell me what information do I need to request the burial in a VA cemetery?[NEWLINE]agent: do you want information to apply?[NEWLINE]user: do not[NEWLINE]agent: do you have the discharge papers?[NEWLINE]user: Yes[NEWLINE][BOUNDARY][NEWLINE]user: If I sign the form on behalf of someone else, what should I do?[NEWLINE]agent: Among the things you should do are the following:    Select box 33B on the form and provide your name, address, phone number, and email address in blocks 34-37   provide documents that show why the person requesting can t signal[NEWLINE][BOUNDARY][NEWLINE]user: What if I need help completing my application?[NEWLINE]agent: Call our toll free hotline at 877 - 222 - 8387. We are here Monday through Friday from 8:00 a.m. at 8:00 p.m. ET[NEWLINE][BOUNDARY][NEWLINE]user: What happens after I apply?[NEWLINE]agent: Find out what happens after requesting a pre-need eligibility determination[NEWLINE]user: Where can i get more information?[NEWLINE]agent: For more information, you can call 877 - 222 - 8387. We are here Monday through Friday from 8:00 a.m. at 8:00 p.m.[NEWLINE]user: What days can I call?


user: What information do I need to request a burial in a VA cemetery?[NEWLINE]agent: do you want to apply for the service?[NEWLINE]user: yes[NEWLINE]agent: the first is the Social Security Number and Date and place of birth[NEWLINE][BOUNDARY][NEWLINE]user: Ok, who can I call to request the service?[NEWLINE]agent: please call 877 - 907 - 8585. We re here Monday through Friday, 8:00 a.m. to 5:30 p.m.[NEWLINE][BOUNDARY][NEWLINE]user: How do I apply?[NEWLINE]agent: You can apply online right now[NEWLINE][BOUNDARY][NEWLINE]user: what other method can i use[NEWLINE][BOUNDARY][NEWLINE]agent: By mail[NEWLINE]user: how is the process by mail


user: Hi, I would like to know how to apply for Pre-Need Eligibility for Burial in a VA Cemetery?[NEWLINE]agent: You can apply right now online or you can also apply by filling out an application and mailing it.[NEWLINE][BOUNDARY][NEWLINE]user: I don't like applying online but am willing to apply by mail. What forms do I have to completed to apply by mail?[NEWLINE][BOUNDARY][NEWLINE]agent: If you want to apply by mail you will have to download the necessary forms, are you able to download forms?[NEWLINE]user: Yes I am able to download forms on my computer.[NEWLINE]agent: You will have to download VA Form 40-10007 in PDF format. Once you have downloaded the form you can complete it, print it and mail it.[NEWLINE]agent: Is the person you are applying for able to sign the necessary form?[NEWLINE]user: Yes he is able to sign the form.[NEWLINE]agent: If he is unable to sign the form for if the person is under 18 years old, or mentally unable to make decisions for himself or physically unable to sign the form a spouse, parent, or court-appointed representative may sign the form.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have a question or need help while filling out the form?[NEWLINE]agent: If you need help or have a question you can call our toll-free number at 877-222-8387, Monday through Friday, 8:00 a.m. to 8:00 p.m ET.[NEWLINE][BOUNDARY][NEWLINE]user: What happens after I have applied?


user: Hello there. Is there is any help you can give me about the process  for a burial in a VA cemetery?[NEWLINE]agent: No problem. You need to know what will happens next after you apply for a pre-need eligibility determination.[NEWLINE]agent: Do you have enough information on this?[NEWLINE]user: Not really. I would like to know some more.[NEWLINE]user: It's there any way to get in contact with you through phone?[NEWLINE]agent: Of course. You can call to the 877-222-8387, from monday to friday, 8:00 a.m. to 8:00 p.m. ET.[NEWLINE][BOUNDARY][NEWLINE]user: O.K.. That's cool. Which forms do I need on this process?[NEWLINE]agent: To make an appointment of individual as claimant's representative VA form 21-22a. Which you have to download.[NEWLINE][BOUNDARY][NEWLINE]user: I think I don't have all the documents, I still can apply for this benefit?[NEWLINE]agent: You can still apply, and we'll help you by finding the supporting the documents we need. Keep in mind that the more information you can give us when you apply, the faster we can review your application and give you a decision.[NEWLINE]user: That's great. And if you need even more information?


user: Hello, I came here to find out what happens after I sent my application to you.[NEWLINE]agent: Then you came to the right place. Here you can find out what happens after you apply for a pre-need eligibility determination.[NEWLINE]agent: Would you like more details about this?[NEWLINE]user: Yes, please.[NEWLINE]agent: Then you can call 877-222-8387 for more information. We're here Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.[NEWLINE][BOUNDARY][NEWLINE]user: I see. What do I need to do if I want to apply by mail?[NEWLINE]agent: You need to fill out an application for pre-need determination of eligibility for burial in a VA national cemetery VA Form 40-10007.[NEWLINE][BOUNDARY][NEWLINE]user: And what if I want to be buried in a state cemetery?[NEWLINE]agent: In that case you need to contact that specific cemetery ahead of time to find out about their pre-need program. Some state Veterans cemeteries require that you live in that state or have other rules around eligibility. You can apply for a pre-need determination of eligibility from VA and also from a state or tribal Veterans cemetery.[NEWLINE][BOUNDARY][NEWLINE]user: That's great to know. And how do you decide if you accept me or not?[NEWLINE]agent: We base our decision of whether or not you qualify for burial in a VA national cemetery on your service history or the service history of the Veteran or service member who's sponsoring your application for burial as a spouse, surviving spouse, or unmarried adult child.[NEWLINE][BOUNDARY][NEWLINE]user: My physical state doesn't let me sign a form, can someone else sign it for me?[NEWLINE]agent: Yes, if you are mentally unable to make decisions for yourself, sometimes this is called mentally incompetent, or physically unable to sign the form, a spouse, parent, or court-appointed representative may sign the form.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. But I will get my spot at the graveyard, as soon as I qualify, right?


user: I want to apply for a burial in a VA cemetery and I want to know what happens after I apply.[NEWLINE]agent: Have you applied for a pre-need eligibility determination?[NEWLINE]agent: If you have applied already, there is a delay in processing those because we have gotten so many of them.[NEWLINE]user: Is there any place where I can get more information about this later if I need it?[NEWLINE]agent: You can call 877-222-8387 for more information. It is available Monday through Friday, 8 a.m. to 8 p.m.[NEWLINE][BOUNDARY][NEWLINE]user: Can I choose which cemetery I want to be buried at? I really think Arlington is the best and I would love to be buried there.[NEWLINE]agent: For that particular cemetery, you would need to call 977-907-8585 for more information regarding the qualifications to be buried there. The number is open from Monday through Friday, 8 a.m to 5:30 p.m., and Saturdays from 9 a.m. to 1 p.m.[NEWLINE][BOUNDARY][NEWLINE]user: I have the form I need to fill out but how would I get it to them. Can I mail it? And am I supposed to sign it or do I have to get an official or something to do it?[NEWLINE]agent: The person who is applying for the pre-need determination needs to sign it- that would be you. And you can mail the form in, yes.[NEWLINE][BOUNDARY][NEWLINE]user: How do they decide who is eligible to be buried in a VA cemetery?[NEWLINE]agent: It is based on your service history as a Veteran, or the service history of the person who is sponsoring you, if you are a spouse, surviving spouse, or unmarried adult child.[NEWLINE][BOUNDARY][NEWLINE]user: How far ahead do I need to apply for pre-need eligibility?


user: What information do I need to apply to find out if I can be buried in a VA national cemetery?[NEWLINE]agent: Do you have your DD214 or other separation documents?[NEWLINE]user: I do.[NEWLINE]agent: You will need your social security number, your date and place of birth, your military status information such as discharge type, service dates and your exit rank as well as your DD214.[NEWLINE][BOUNDARY][NEWLINE]user: Does that information include burial in a tribal veterans cemetery?[NEWLINE]agent: This information is for VA national cemeteries.  The other cemeteries provide their own information.[NEWLINE][BOUNDARY][NEWLINE]user: How would I apply by mail?[NEWLINE]agent: You would need to fill out an Application for Pre-need Determination of Eligibility for Burial in a VA National Cemetery VA Form 40-10007 and sign it.  You would sent that completed application with copies of your supporting documents to the National Cemetery Scheduling Office in St. Louis.[NEWLINE]user: Can my sister who is 17 and currently serving now apply for burial using the same method you are telling me?[NEWLINE]agent: If a person is under 18, mentally unable to make decisions for themselves, or physically unable to sign the form they can have a court-appointed representative to sign the form for them.  However, if your sister is active, she is not a veteran. She does not yet know the terms of her discharge.[NEWLINE][BOUNDARY][NEWLINE]user: Does this also pertain to my own adult children?


user: Hello I need information about Title VA 38 USC 1151[NEWLINE]agent: of course, If you suffered an additional disability or your existing injury or illness worsened while receiving VA medical care or participating in a VA program designed to help you find, obtain, or keep a job-[NEWLINE]user: no, my disability did not worsen while receiving VA medical care[NEWLINE][BOUNDARY][NEWLINE]user: but I'd like to know if I can get VA compensation[NEWLINE]agent: You may be able to obtain VA compensation if you suffered an additional disability or if your current disability worsened as a direct result of any of the reasons listed below and the additional disability was not a reasonably expected result or complication of treatment.[NEWLINE]user: What circumstances had to surround my disability to make it valid for compensation?[NEWLINE]agent: For you to be eligible for compensation At least one of these must have directly led to an additional disability or your injury or illness to worsen: VA neglect or neglect, or     VA medical or surgical treatment[NEWLINE][BOUNDARY][NEWLINE]user: What if the Va suffered an additional disability while receiving VA medical care?[NEWLINE]agent: in that case you may be able to obtain compensation.[NEWLINE][BOUNDARY][NEWLINE]user: Who is covered in this program?


user: Hello I need information about Title VA 38 USC 1151[NEWLINE]agent: did you have an additional disability or did your existing injury or illness worsen while receiving VA medical care?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: Who is covered in this program?[NEWLINE]agent: this program is only for Veterans[NEWLINE][BOUNDARY][NEWLINE]user: Can I get compensation from VA?[NEWLINE]agent: You may be able to obtain VA compensation if you suffered an additional disability or if your current disability worsened as a direct result of any of the reasons listed below and the additional disability was not a reasonably expected result or complication of treatment.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get these benefits?[NEWLINE]agent: You will need to file a disability compensation claim. When you apply, you will have to show that the additional disability occurred due to VA medical care or a VA program designed to help you find, get, or keep a job.[NEWLINE]agent: Do you want to know what to submit in the application?


user: How do I get VA Title 38 USC 1151 benefits?[NEWLINE]agent: You ll need to file a claim for disability compensation[NEWLINE]agent: do you want to submit this application?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]user: I may still be able to get compensation[NEWLINE]agent: yes[NEWLINE][BOUNDARY][NEWLINE]user: which are the requirements?[NEWLINE]agent:  At least one of these must have led directly to an added disability or to your injury or disease getting worse :VA carelessness or negligence, or VA medical or surgical treatment[NEWLINE]user: if i meet the requirements i can do[NEWLINE]agent:  You may be able to get compensation from VA if you suffered an added disability or your existing disability[NEWLINE][BOUNDARY][NEWLINE]user: I want to file a disability compensation claim


user: Hello I need information about How I get VA benefits Title 38 USC 1151[NEWLINE]agent: You will need to file a disability compensation claim. When you apply, you will have to show that the additional disability occurred due to VA medical care or a VA program designed to help you find, get, or keep a job. Find out how to file a disability compensation claim[NEWLINE]agent: Do you know what to do when you apply?[NEWLINE]user: do not[NEWLINE]user: What should I present in the claim?[NEWLINE]agent: You will have to show that the additional disability occurred due to VA medical care or a VA program designed to help you find, get, or keep a job.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get compensation from VA?[NEWLINE]agent: of course You may be able to get VA compensation if you suffered an additional disability or if your current disability worsened as a direct result of any of the reasons listed below and the additional disability was not a reasonably expected result or complication of treatment.[NEWLINE][BOUNDARY][NEWLINE]user: And if my disability was related to my military service, could I receive any compensation?[NEWLINE]agent: of course We will award any compensation payment in the same manner as we would if your disability was related to your military service and a service related disability...[NEWLINE][BOUNDARY][NEWLINE]user: I want to know if I am eligible for disability benefits


user: Hello, I am here to figure out how I can get disability benefits.[NEWLINE]agent: In order to get these benefits, you'll need to file a claim for disability compensation. When you file, you'll have to show that the added disability happened because of VA medical care or a VA program designed to help you find, get, or keep a job.[NEWLINE]agent: Do you want to file a claim?[NEWLINE]user: No, at least not now.[NEWLINE][BOUNDARY][NEWLINE]user: I've read that if my disability was caused by unexpected complications, it can qualify me for a benefit. Is that correct?[NEWLINE]agent: Yes. One example would be if VA carelessness or negligence led directly to an added disability or to your injury or disease getting worse.[NEWLINE]user: What about a mistake during a surgical treatment? Does that count?[NEWLINE]agent: Yes, this also applies when VA medical or surgical treatment led directly to an added disability or to your injury or disease getting worse.[NEWLINE][BOUNDARY][NEWLINE]user: And who's covered?[NEWLINE]agent: Veterans are covered.[NEWLINE][BOUNDARY][NEWLINE]user: Can you give me a compensation?


user: I need information about the VA Title 38 U.S.C. 1151 claim.[NEWLINE]agent: I can help you with that. Have you suffered a disability or had an existing injury/disease get worse while getting VA medical care?[NEWLINE]user: No, but my husband has.[NEWLINE][BOUNDARY][NEWLINE]user: How do I help my husband get benefits?[NEWLINE]agent: First you will need to file a claim for disability compensation that shows the added disability occurred while receiving VA medical care or through a VA program designed to help vets find work.[NEWLINE]agent: Have you filed a disablity compensation claim?[NEWLINE]user: Yes, we have.[NEWLINE]agent: Excellent. Make sure to show the added disability in your claim, if you have not yet done so.[NEWLINE]user: How are compensation payments given?[NEWLINE]agent: These payments will be awarded the same way they would be if your husband's disability was military service related.[NEWLINE][BOUNDARY][NEWLINE]user: What benefits can he get?


user: Hello, I am here to learn a few things about compensation for veterans. Would be great if you help me out.[NEWLINE]agent: Gladly. Have you suffered an added disability or your existing injury or disease got worse while you were getting VA medical care or taking part in a VA program designed to help you find, get, or keep a job?[NEWLINE]user: No, I haven't.[NEWLINE][BOUNDARY][NEWLINE]user: How can I receive compensation?[NEWLINE]agent: You'll need to file a claim for disability compensation.[NEWLINE]agent: Do you want to file a claim?[NEWLINE]user: Yes, but I don't know how.[NEWLINE]agent: In order to file a claim, you'll have to show us that the added disability happened because of VA medical care or a VA program designed to help you find, get, or keep a job.[NEWLINE][BOUNDARY][NEWLINE]user: I see. And who is covered?[NEWLINE]agent: Veterans are covered.[NEWLINE][BOUNDARY][NEWLINE]user: Perfect, because I happen to be one. What conditions do I need to fulfill to receive compensation?


user: Can you please explain to me what benefits are included under VA Title 38 U.S.C. 1151?[NEWLINE]agent: Has an existing injury or disease become worse while you were getting VA medical care?[NEWLINE]user: No my injury has not gotten worse.[NEWLINE][BOUNDARY][NEWLINE]user: If I need to get these benefits how would I go about applying for them?[NEWLINE]agent: You will need to file a claim for disability compensation. You will have to show that the added disability happened because of VA medical care or a VA program designed to help you find, get, or keep a job.[NEWLINE][BOUNDARY][NEWLINE]user: What are the requirements for me to get compensation from VA?[NEWLINE]agent: To get compensation from VA if you suffered an added disability or your existing disability got worse as the direct result of one of the reasons mentioned and that the added disability wasn't a reasonably expected result or complication of treatment.[NEWLINE][BOUNDARY][NEWLINE]user: If I qualify what kind of benefits would I be entitled to?[NEWLINE]agent: If you qualify you will be compensated in accordance with your particular case.[NEWLINE][BOUNDARY][NEWLINE]user: What are the requirements for me to get compensation from VA?


user: I need more information about the available resources[NEWLINE]agent: VA health care copay ratesView our current copay rates for different types of care, tests, and medications[NEWLINE][BOUNDARY][NEWLINE]agent: What other VA benefits and services can I have?[NEWLINE]user: Yes i would like to know[NEWLINE]agent: Disability compensation pay Learn how to file a claim for disability compensation and manage your disability benefits[NEWLINE][BOUNDARY][NEWLINE]user: How do I schedule the appointment?[NEWLINE]agent: Schedule and view your VA appointmentsFind out how to schedule an appointment by phone, online, or through Secure Messaging[NEWLINE]user: how the service is administered[NEWLINE]agent: there is the program Manage your health and benefits[NEWLINE][BOUNDARY][NEWLINE]user: how is the mental health service[NEWLINE]agent: Mental health servicesFind out how to access VA mental health services for posttraumatic stress disorder PTSD, psychological effects of military sexual trauma MST, depression, grief, anxiety, and other needs[NEWLINE][BOUNDARY][NEWLINE]user: how are the burial benefits?


user: health care[NEWLINE]agent: VA health care covers you for regular checkups with your primary care provider and appointments with specialists. You can access Veterans health care services like home health and geriatric care.[NEWLINE][BOUNDARY][NEWLINE]user: can I get help if I am homeless?[NEWLINE]agent: We offer many services that may help you including free health care. We can also help you connect with resources in your community[NEWLINE][BOUNDARY][NEWLINE]user: can you also help me with benefits?[NEWLINE]agent: Yes, we can help you manage your benefits[NEWLINE][BOUNDARY][NEWLINE]user: do you have a number I can call to get more help?[NEWLINE]agent: You can talk privately with a trained VA counselor for free, just call the National Call Center for Homeless Veterans at 877-424-3838.  they are available 24 hours a day, 7 days a week[NEWLINE][BOUNDARY][NEWLINE]user: do you help with mental health too?[NEWLINE]agent: Yes, with VA health care you are covered for regular checkups with mental health providers.[NEWLINE][BOUNDARY][NEWLINE]user: can you tell me more about copays?[NEWLINE]agent: I can send you to a page that will have the current copay rates for different types of care, tests, and medications[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know more about VA benefits you might be eligible for?[NEWLINE]user: yes that could help


user: I have health care through the VA and I would like more information about it.[NEWLINE]agent: What kind of information are you looking for? We can provide information on how to get health services, what those services cost, and more.[NEWLINE][BOUNDARY][NEWLINE]agent: I can also give you information on additional services that the VA offers, if that is what you are looking for?[NEWLINE]user: No, I don't want to learn about other services today. I want to know about the health care.[NEWLINE][BOUNDARY][NEWLINE]user: Well, I recently became homeless and I don't know if I can afford health care now. I don't know what to do![NEWLINE]agent: We may be able to help you to get free health care and possibly free limited dental care. We can also help you connect with local resources like shelters.[NEWLINE][BOUNDARY][NEWLINE]user: Does the health care only cover checkups or could I see a specialist if I need it?[NEWLINE]agent: VA health care also covers specialist appointments.[NEWLINE][BOUNDARY][NEWLINE]user: How do I find out more about what it covers?[NEWLINE]agent: I can help you with that. Was there anything specific you wanted to know about coverage of?[NEWLINE][BOUNDARY][NEWLINE]user: What if I need to talk to someone but I don't want anyone else to know about it? Sometimes I just feel like I am overwhelmed and I need to talk to someone but my family doesn't understand me, you know?


user: I need more information on VA health care[NEWLINE]agent: We can definitely help you with managing your health and VA benefits. Can I answer any questions for you?[NEWLINE][BOUNDARY][NEWLINE]agent: We can also give you information on additional VA benefits and services if you want.[NEWLINE]user: Yes, I would like as much information as I can get about it. I need all the help I can get![NEWLINE]agent: What benefits would you like to learn about first? Do you need information about disability compensation?[NEWLINE][BOUNDARY][NEWLINE]user: I think the first thing I want to know about is if I can get my VA medical records.[NEWLINE]agent: You can set up your VA medical records, also called "VA Blue Button," online and be able to download your own reports and be able to share them with your VA and non-VA doctors.[NEWLINE]user: Can I even see my test results?[NEWLINE]agent: Yes! You can view them, download, or print them.[NEWLINE][BOUNDARY][NEWLINE]user: OK, and with my VA health care, what kind of doctors are covered? Can I get checkups?[NEWLINE]agent: You can get checkups with a primary care provider, and also see specialists if you need further health care.[NEWLINE][BOUNDARY][NEWLINE]user: This all sounds good. I am glad that I applied for it. What do I do next?


user: I was curious about copays[NEWLINE]agent: You can view our current copay rates for different types of care, tests, and medications to satisfy your curiosity[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like information on other services and benefits?[NEWLINE]user: yes, got anything on disability[NEWLINE]agent: We can help you learn how to file a claim for disability compensation and how to manage your disability benefits[NEWLINE][BOUNDARY][NEWLINE]user: what does VA health care cover?[NEWLINE]agent: You are covered for regular checkups with your primary care provider and appointments with specialists like cardiologists, gynecologists, and mental health providers[NEWLINE][BOUNDARY][NEWLINE]user: am I still covered if I become homeless and have to move around?[NEWLINE]agent: Yes, we offer many programs and services that may help including free health care. We can also help you connect with resources in your community, like homeless shelters or faith-based organizations.[NEWLINE][BOUNDARY][NEWLINE]user: do you have a wellness program?[NEWLINE]agent: Yes, we have Veterans programs for health and wellness[NEWLINE][BOUNDARY][NEWLINE]user: who do we talk to if we need help with a problem?[NEWLINE]agent: If you are a Veteran in crisis you can talk to our Veterans Crisis Line responders for confidential help. Many of them are Veterans themselves. This service is free and available 24/7.[NEWLINE][BOUNDARY][NEWLINE]user: do you have home care services?


user: Hello, I came here looking for more information about health care for veterans[NEWLINE]agent: Then you're in the right place. On our page you can view our current copay rates for different types of care, tests, and medications.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know more about other VA benefits and services?[NEWLINE]user: Yes, please go ahead.[NEWLINE]agent: Gladly. We can help you learn how to file a claim for disability compensation and manage your disability benefits, for example.[NEWLINE][BOUNDARY][NEWLINE]user: That sounds useful. But tell me, if I want to update my health benefits information, which form do I need for that?[NEWLINE]agent: To update your health benefits information, you'll need VA Form 10-10EZR.[NEWLINE][BOUNDARY][NEWLINE]user: Thank you, I'll download and print that form. Can you tell me anything about health care for veterans in general?[NEWLINE]agent: Of course. With VA health care, you're covered for regular checkups with your primary care provider and appointments with specialists like cardiologists, gynecologists, and mental health providers. You can access Veterans health care services like home health and geriatric elder care, for example.[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm a female veteran?[NEWLINE]agent: In that case, you can ask for the Women Veterans Program Manager.[NEWLINE][BOUNDARY][NEWLINE]user: That's great. I support Feminism where I can. By the way, I have question about payments. Can I pay my copay online somehow?[NEWLINE]agent: Yes, you can pay your VA copay securely online, by phone or mail, or in person and find out what to do if you're struggling to make payments.[NEWLINE][BOUNDARY][NEWLINE]user: Perfect. Now, I have this friend of mine who served with me and he lost his house due to a mortgage he can't pay. He's about to become homeless. Can you do something for him, please?


user: can you give me details of VA health care[NEWLINE]agent: About VA health benefitsLearn how VA health care works and which Veterans health care services we cover[NEWLINE][BOUNDARY][NEWLINE]user: I need more information and resources.[NEWLINE]agent: VA health care copay ratesView our current copay rates for different types of care, tests, and medications[NEWLINE][BOUNDARY][NEWLINE]agent: What other VA benefits and services can I get?[NEWLINE]user: I don't need that information[NEWLINE][BOUNDARY][NEWLINE]user: After the request, what should I do?[NEWLINE]agent: After you applyFind out when to expect a decision on your application, and what to do next[NEWLINE][BOUNDARY][NEWLINE]user: How I manage my health and benefits[NEWLINE]agent:  Refill and track your VA prescriptionsOrder a prescription refill and track your shipment online[NEWLINE]user: what do i do with my information


user: What is some information I can find out about VA health care?[NEWLINE]agent: You can learn about VA health benefits and how VA health care works and which Veterans health care service we will cover.[NEWLINE]user: How do I apply for VA health care online?[NEWLINE]agent: You can apply online with VA Form 10-10EZ.[NEWLINE][BOUNDARY][NEWLINE]user: What can I do if I as a Veteran am in crisis?[NEWLINE]agent: You can contact our qualified Veterans Crisis Line which is staffed with some Veterans and other qualified people 24/7 and is free.[NEWLINE][BOUNDARY][NEWLINE]user: What are some ways to manage my health and benefits online?[NEWLINE]agent: You would be able to refill and track your VA prescriptions online.[NEWLINE][BOUNDARY][NEWLINE]user: Are there any other resources or information that would be helpful?[NEWLINE]agent: We have VA health care copay rates for such things as different types of care, test, and medication online that would be helpful.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to learn about other VA benefits and services?[NEWLINE]user: Yes, I would like to know about other VA benefits and services.[NEWLINE]agent: You can learn how to file a claim for disability compensation and mange your benefits online.[NEWLINE][BOUNDARY][NEWLINE]user: When I hear from the VA about my application decision, what will happen?


user: Good evening, I was wondering what can i do to get some health care from you? I'm a veteran.[NEWLINE]agent: At first, you need to know what kind of health care services for Veterans we can cover, and for that, you'll also need to know how the system works.[NEWLINE][BOUNDARY][NEWLINE]user: Umm, i guess knowing eases other things, huh?. Oh, well. I'll get into that later. Look, suppose i want to manage my benefits online, what could i find?[NEWLINE]agent: For example, you ca find how to refill and track your Veterans prescriptions, aside to do so online.[NEWLINE][BOUNDARY][NEWLINE]user: O.k. ad lets say i already applied. What should i expect?[NEWLINE]agent: You'll have to refer to additional material to find that out.[NEWLINE][BOUNDARY][NEWLINE]user: Are there more information you can give me about the topic?[NEWLINE]agent: Sure. We have available for you some valuable information, such as the VA health care copay rates for different types of care, tests and medications.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know about some other Veterans benefits and services?[NEWLINE]user: That would be very touching of you. Yes please.[NEWLINE]agent: Well, yo have the s¡disability compensation pay.[NEWLINE][BOUNDARY][NEWLINE]user: What else?


user: What if I don t have VA health benefits?[NEWLINE]agent: you can receive attention if you meet some requirements[NEWLINE]user: which are the requirements?[NEWLINE]agent: If you ve served in a combat zone,  get free private counseling, alcohol and drug assessment, and other support at one of our 300 community Vet Centers[NEWLINE][BOUNDARY][NEWLINE]user: How do I do with someone now if it is an emergency[NEWLINE]agent: Call 911 or Go to the nearest emergency room[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find more information and support?[NEWLINE]agent: See our Understanding PTSD and PTSD Treatment booklet for more about PTSD symptoms and treatment. Read the booklet PDFsGo to our National Center for PTSD website for information about PTSD treatment and support[NEWLINE][BOUNDARY][NEWLINE]user: Can I get disability compensation if I think I have PTSD linked to military service?[NEWLINE]agent:  If you have symptoms of PTSD and suffered a serious injury, personal trauma, sexual trauma, or were threatened with injury, sexual assault, or death while serving in the military


user: I need help getting VA health care for PTSD[NEWLINE]agent: We can help, the VA health care program covers PTSD health services.[NEWLINE]agent: Would you like more help accessing these services?[NEWLINE]user: Yes, please[NEWLINE]agent: Okay, to use these services you must first apply for VA health care. We can help you apply for health care[NEWLINE][BOUNDARY][NEWLINE]user: what if I need help right at this moment?[NEWLINE]agent: You can talk with our Veterans Crisis Line responders for private free help.  Many of them are Veterans and are available 24/7.[NEWLINE][BOUNDARY][NEWLINE]user: can I also get disability benefits for my PTSD?[NEWLINE]agent: Yes, if you have PTSD linked to your military service you may be able to get disability benefits. We can help you find out if you can get disability benefits.[NEWLINE][BOUNDARY][NEWLINE]user: I don't have health benefits, but I was in combat when in the military. so what should I do for help?[NEWLINE]agent: You can get free counseling and support at one of our 300 community Vet Centers.  We can help you locate a Vet Center near you.[NEWLINE][BOUNDARY][NEWLINE]user: I haven't used the PTSD help before so where do I start?


user: Hello. I'm a doing a research, and I was wondering if you could help me with information about the post traumatic stress disorder for veterans?[NEWLINE]agent: Sure thing. We can help any veteran no matter how much time if he has been home, it's never too late to get counseling or treatment, to manage any symptoms and keep them from getting worse.[NEWLINE][BOUNDARY][NEWLINE]user: Thank you, that's very kind of you. What can I do, if I need to talk to someone right now?[NEWLINE]agent: First we would like to know, are you a veteran or are concerned about one?[NEWLINE]user: Yes, I'm a veteran, but also I'm concerned about others veterans I know.[NEWLINE]agent: It's alright, no problem. In that case you can contact with our caring and qualified veterans crisis line responders for confidential help, many of them are veterans themselves, this is a private, free and 24/7 available service you can use.[NEWLINE][BOUNDARY][NEWLINE]user: That sounds good, but, I can still use this service even f I don't have a veteran primary care benefit?[NEWLINE]agent: No, at all. You don't need any previous requirement to get access to this service. You can call for general information to the hotline at 800-827-1000 or get in contact with your local veteran medic center or the veteran PTSD program near to you.[NEWLINE][BOUNDARY][NEWLINE]user: Thta's great. There is any specific hour when I need to call for help?[NEWLINE]agent: No at all, you can call to the veterans crisis line to get response at anytime, by calling to the 800-273-8255 and select 1 to start a confidential veterans chat.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I don't live near to a medical center for veterans?


user: I need help. How do I access services for PTSD?[NEWLINE]agent: The VA health care program does cover PTSD health services.[NEWLINE]user: That is good, I have heard that. How do I access them?[NEWLINE]agent: You will first need to apply for VA Health Care.[NEWLINE][BOUNDARY][NEWLINE]user: I don't know that I can wait. I need help now. How can I get help right now?[NEWLINE]agent: I am sorry that you are struggling, I suggest calling 911 or going to the closest ER if you are considering harming yourself.[NEWLINE][BOUNDARY][NEWLINE]user: I am ok, I am not going to harm myself. I suffer from PTSD because I was sexually assaulted while I was serving in the military. Can I get disability compensation or benefits?[NEWLINE]agent: You may be able to get compensation, we can discuss how to get benefits more in depth if you would like.[NEWLINE][BOUNDARY][NEWLINE]user: I don't have VA health benefits. Is that an issue?[NEWLINE]agent: You may be able to still get care even if you don't have benefits.[NEWLINE]agent: Did you serve in a combat zone?[NEWLINE]user: Yes, I did.


user: Hi there. I'm a veteran but I don't have any health care benefits, can I still have access to PTSD treatment?[NEWLINE]agent: That's not a problem at all, as a veteran, you may  have  access to get care.[NEWLINE]agent: Have you served in a combat zone?[NEWLINE]user: No, I haven't do it.[NEWLINE]agent: Are you homeless or in risk of becoming homeless?[NEWLINE]user: Yes, I'm in risk of lose my house.[NEWLINE]agent: In that case you should look for information related to veterans who are homeless.[NEWLINE][BOUNDARY][NEWLINE]user: It's there any compensation related to PTSD for my military service?[NEWLINE]agent: Do you have symptoms of PTSD related to injuries during your military service?[NEWLINE]user: I'm not really sure if I have symptoms related to those reasons.[NEWLINE][BOUNDARY][NEWLINE]user: Please. Where can I found more information and support?


user: I want information on how I can get benefits for PTSD[NEWLINE]agent: Do you have symptoms of PTSD and suffered a serious injury, personal trauma, sexual trauma, or were threatened with injury, sexual assault, or death while serving in the military?[NEWLINE]user: none of that[NEWLINE][BOUNDARY][NEWLINE]user: Is there somewhere else I can get information on PTSD and such?[NEWLINE]agent: You can look at  our, Understanding PTSD and PTSD Treatment, booklet for more about PTSD symptoms and treatment. It is available in PDF format.  You can also go to our National Center for PTSD website for information about PTSD treatment and support.[NEWLINE][BOUNDARY][NEWLINE]user: what if I ever get into a moment when I really really need help?[NEWLINE]agent: You should call 911  or go to the nearest emergency room[NEWLINE][BOUNDARY][NEWLINE]user: do you think treatment can help me?[NEWLINE]agent: Whether you just returned from a deployment or have been home for some years, it is never too late to get help for posttraumatic stress disorder. Counseling or treatment can help you manage your symptoms and keep them from getting worse.[NEWLINE][BOUNDARY][NEWLINE]user: but I don't think there are VA places near me to help so where can I get help?


user: Hello there, Would you help me with some information related with PTSD treatment?[NEWLINE]agent: Yes, we are here to give you the best help we can. It's never too late to get help for posttraumatic stress disorder.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to talk with someone right now?[NEWLINE]user: Thanks. No, not yet. I'm looking just for information.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know which are the services provided by the VA for PTSD?[NEWLINE]user: I know some of them.[NEWLINE][BOUNDARY][NEWLINE]agent: Have you used any of the 200 PTSD treatment programs we have across the country?[NEWLINE]user: Yes, I have. But I'm looking for even more information.[NEWLINE]agent: No problem. We have 1-to-1 mental health assessment  and testing to figure out if you have PTSD. Also treatment for PTSD and 1-to-1 psychotherapy also called talk therapy.[NEWLINE][BOUNDARY][NEWLINE]user: The are help through phone call?[NEWLINE]agent: Yes, our mental health providers can counsel you over the phone called telemental health care.[NEWLINE]user: Alright. After the phone calls it's possible to get access to some attention in person?


user: Will treatment help my PTSD after I return from deployment?[NEWLINE]agent: Yes, treatment for PTSD is helpful even after 40 years of being home or when you first return from deployment; it is never too late to get help.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know how to talk to someone if you are a Veteran in crisis?[NEWLINE]user: yes, someone told me who to contact.[NEWLINE]agent: Are you a Veteran in crisis or have concerns about another Veteran.[NEWLINE]user: yes, I am a Veteran in crisis.[NEWLINE]agent: You can connect with out caring and qualified Veteran Crisis Line responders for secure help 24/7 and a lot of the responders are Veterans themselves.[NEWLINE][BOUNDARY][NEWLINE]user: Is your National Center for PTSD knowledgable?[NEWLINE]agent: Yes, our National Center for PTSD is a reknowned world leader in PTSD research, education, and treatment.[NEWLINE][BOUNDARY][NEWLINE]user: Do you offer other forms of treatment and support?[NEWLINE]agent: We offer other PTSD specialists that provide regular outpatient care to Veterans with PTSD in all VA medical centers.[NEWLINE]user: I don't live by a VA medical center or clinic, what will happen?


user: can you give me details of VA women s health services[NEWLINE]agent: are you a veteran woman?[NEWLINE]user: yes[NEWLINE]agent: you re part of the fastest - growing group within our Veteran population. And we re dedicated to meeting your health care needs.[NEWLINE][BOUNDARY][NEWLINE]user: If I am currently enrolled for VA medical care?[NEWLINE]agent: contact your VA medical center and ask for the provider s phone number.[NEWLINE][BOUNDARY][NEWLINE]user: If I don't have VA health care benefits, can I still receive care?[NEWLINE]agent: if you meet all the requirements[NEWLINE][BOUNDARY][NEWLINE]user: What women s health services does VA provide?[NEWLINE]agent: We provide services for : who are homelesss and Women Veterans[NEWLINE][BOUNDARY][NEWLINE]user: can I contact a VA healthcare provider?


user: How can I get help related to sexual trauma?[NEWLINE]agent: you re a Veteran who has experienced MST?[NEWLINE]user: yes[NEWLINE]agent: you can get help through VA. You don t need to have a service - connected disability rating, and you may be able to get MST - related care even if you don t qualify for other VA services. You also don t need to have reported the MST or have other proof that it happened. Learn more about support for MST[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find more information and support?[NEWLINE]agent: Our women s health website gives you the latest information about how we help women Veterans stay well. Visit the women s health websitesOur Center for Women Veterans website tells you about health care and other benefits and programs for women Veterans[NEWLINE][BOUNDARY][NEWLINE]user: How do I access women's health care services through VA?[NEWLINE]agent:  You can also look for women s health services specific to your nearest VA medical center.[NEWLINE]user: after i register i can[NEWLINE]agent: Talk to your primary care provider, who will connect you with any services you may need[NEWLINE][BOUNDARY][NEWLINE]user: Do you need evidence of abuse?


user: What if I don t have VA health care benefits?[NEWLINE]agent: you don t have VA health care benefits?[NEWLINE]user: not[NEWLINE]agent:  you re not sure what health benefits you may have earned?[NEWLINE]user: not[NEWLINE]agent: you ve served in a combat zone[NEWLINE]user: not[NEWLINE]agent: you re homeless or at risk of becoming homeless?[NEWLINE]user: yes[NEWLINE]agent: Visit our website to learn about VA programs for Veterans who are homeless. Learn about our homelessness programss Contact the National Call Center for Homeless Veterans at 877 - 424 - 3838 for help 24 hours a day, 7 days a week.[NEWLINE][BOUNDARY][NEWLINE]user: If I give a veteran who has experienced MST what can I do?


user: What is the ways I can get help related to sexual trauma?[NEWLINE]agent: Are you a Veteran who has experienced MST?[NEWLINE]user: No, I have not experience MST.[NEWLINE][BOUNDARY][NEWLINE]user: Where is it that I can find more information and support?[NEWLINE]agent: Some other help is through our women's health website and it will tell you how we help women Veterans stay well.  Also, we have a Center for Women Veterans website that tells you about health care and other benefits and programs available for women Veterans.[NEWLINE][BOUNDARY][NEWLINE]user: How can I reach a VA health care provider?[NEWLINE]agent: You can reach a VA health care provider at your local VA medical center by 24 hours a day; 7 days a week.[NEWLINE]user: What will the provider answer on the phone?[NEWLINE]agent: The provider will answer any questions and help you by giving you advice on health concerns.[NEWLINE][BOUNDARY][NEWLINE]user: How am I supposed to access women's health care service provided by the VA?


user: sdgfgf[NEWLINE]agent: No problem. First let me ask you. You don't have any kind of VA health benefits?[NEWLINE]user: that's right. I don't have any benefit.[NEWLINE]agent: Alright, no problem. If you don't have any benefit, as a veteran you may apply for them.[NEWLINE][BOUNDARY][NEWLINE]user: Which kind of benefits do you offer for women veteran?[NEWLINE]agent: we offer a very complete health care options, as screening and management of chrinic long-lasting conditions, like heart disease and diabetes, STDs and maternity care and other reproductive health services.[NEWLINE]user: It also includes fertility services?[NEWLINE]agent: Through legislation announced january 19, 2017, we have services for veterans and spouses who have problems to have a baby without the help of fertility treatment.[NEWLINE][BOUNDARY][NEWLINE]user: I have combat experience. That could be a problem?[NEWLINE]agent: Not at all, in that case, you also will count with free private counseling, alcohol and drugs assessment, along with other support at one of our 300 community Vet centers.[NEWLINE][BOUNDARY][NEWLINE]user: It has general services?


user: I need medical care but don't have benefits and wanted to see what I can do[NEWLINE]agent: You don't have VA health care benefits?[NEWLINE]user: no VA and no nothing else[NEWLINE]agent: Do you know what health benefits you may have earned?[NEWLINE]user: no[NEWLINE]agent: Have you served in a combat zone?[NEWLINE]user: yes I have[NEWLINE]agent: You can get free counseling and other support at one of our 300 community Vet Centers. We can help you find a Vet Center near you[NEWLINE][BOUNDARY][NEWLINE]user: You do have services for female vets?[NEWLINE]agent: Yes, we have female-specific services and general services.[NEWLINE][BOUNDARY][NEWLINE]user: do you have sexual assault help?


user: I want to know what my options are as a female vet if I don't have VA benefits[NEWLINE]agent: So you don't have VA health care benefits?[NEWLINE]user: yeah, don't have it[NEWLINE]agent: You may still be able to get health care[NEWLINE]user: what do I do?[NEWLINE]agent: You can contact our Women Veterans Call Center. Our staff will help you figure out your benefits and take the next step to getting care. Call us at 855-829-6636.[NEWLINE][BOUNDARY][NEWLINE]user: where would I call for more help if I did have the health benefits?[NEWLINE]agent: You could reach a VA health care provider at your local VA medical center by phone 24 hours a day, 7 days a week.[NEWLINE][BOUNDARY][NEWLINE]user: what benefits could I get if I don't have health care from the VA?[NEWLINE]agent: Just contact our Women Veterans Call Center and our trained, all-female staff will help you[NEWLINE][BOUNDARY][NEWLINE]user: do you help with reproductive services?


user: Hello, I have some questions regarding women's health services for veterans.[NEWLINE]agent: Are you a female Veteran then?[NEWLINE]user: No, I am male. Just asking for my wife, who also served in the army.[NEWLINE]agent: Do you qualify for VA health care?[NEWLINE]user: Yes, I do.[NEWLINE]agent: In that case you can get access to high-quality women's health services as part of your benefits.[NEWLINE]user: Do you have a lot of female veterans then?[NEWLINE]agent: Yes, female Veterans are the fastest-growing group within our Veteran population. And we're dedicated to meeting their health care needs.[NEWLINE][BOUNDARY][NEWLINE]user: How do I access women's health care services?[NEWLINE]agent: In order to use them you have to apply for VA health care.[NEWLINE][BOUNDARY][NEWLINE]user: Do you also provide specialty services?


user: Hello I need information about how to file a supplemental claim with new evidence[NEWLINE]agent: It is important that you add evidence that VA did not have before it is relevant to your case.[NEWLINE][BOUNDARY][NEWLINE]agent: Among your doubts is whether you can file a supplemental claim?[NEWLINE]user: Yes[NEWLINE]agent: You can file a Supplemental Claim within 1 year of a decision if you have new evidence, unless one of these rare situations applies to you.[NEWLINE][BOUNDARY][NEWLINE]user: and how long do I have to file the claim?[NEWLINE]agent: to make this claim You have up to 1 year from the date of your decision to file a Supplemental Claim.[NEWLINE][BOUNDARY][NEWLINE]user: And where can I find more information on how to present the evidence?[NEWLINE]agent: For more details, see the instructions to complete the form. we will gladly supply you shortly[NEWLINE][BOUNDARY][NEWLINE]user: What should I do after the VA program schedules the exams?[NEWLINE]agent: If the VA schedules the exams for you, be sure not to miss them.[NEWLINE][BOUNDARY][NEWLINE]user: Where can i get more information?


user: What Happens After I File a Supplemental Claim[NEWLINE]agent:   Find out what happens after you request a decision review[NEWLINE]agent: did the VA schedule the exams for you?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]user: What if I need help?[NEWLINE]agent: A Veterans Service Organization or VA - accredited attorney or agent can help you request a decision review[NEWLINE][BOUNDARY][NEWLINE]user: What if I have more questions?[NEWLINE]agent:  Get answers to frequently asked questions about decision reviews. Go to FAQs[NEWLINE][BOUNDARY][NEWLINE]user: Can I file a Supplemental Claim?[NEWLINE]agent: You can file a Supplemental Claim within 1 year of a decision if you have new evidence, unless one of these rare situations applies to you.[NEWLINE][BOUNDARY][NEWLINE]user: How do I file a Supplemental Claim with new evidence?


user: I have new evidence to add for my claim and want to know what to do[NEWLINE]agent: Would you like to file a Supplemental Claim?[NEWLINE]user: yes[NEWLINE]agent: You need to fill out the Decision Review Request: Supplemental Claim, VA Form 20-0995. You can download the form as a PDF file[NEWLINE][BOUNDARY][NEWLINE]user: and I add the evidence in there?[NEWLINE]agent: The evidence must be new evidence that the VA didn't have before that is relevant to your case[NEWLINE][BOUNDARY][NEWLINE]user: can I select any benefit type on the claim?[NEWLINE]agent: The most common benefit type is compensation, but if you’re unsure, check your VA decision. You can’t select multiple benefit types.[NEWLINE][BOUNDARY][NEWLINE]user: and what is the address to where I send it?[NEWLINE]agent: Department of Veterans AffairsClaims Intake CenterPO Box 4444Janesville, WI 53547-4444[NEWLINE][BOUNDARY][NEWLINE]user: what can I send as evidence with my claim?


user: What happens after I file a Supplemental Claim with new evidence?[NEWLINE]agent: Find out what happens after you request a decision review[NEWLINE]agent: did the VA schedule the exams for you?[NEWLINE]user: yes[NEWLINE]agent: be sure not to miss them[NEWLINE][BOUNDARY][NEWLINE]user: if I need help?[NEWLINE]agent: A Veterans Service Organization or VA - accredited attorney or agent can help you request a decision review.  Get help requesting a decision review[NEWLINE][BOUNDARY][NEWLINE]user: What kind of benefit can you offer me?[NEWLINE]agent: The most common benefit type is compensation,  but if you re unsure, check your VA decision. You can t select multiple benefit types[NEWLINE][BOUNDARY][NEWLINE]user: if I have more questions?[NEWLINE]agent:  Get answers to frequently asked questions about decision reviews. Go to FAQs[NEWLINE][BOUNDARY][NEWLINE]user: What method can I use to send the form?[NEWLINE]agent: By mail[NEWLINE][BOUNDARY][NEWLINE]user: if I don t have any new and relevant evidence?


user: Hello there, I have new evidence and would like to know how to file a supplemental claim with it.[NEWLINE]agent: Do you want to file a a Supplemental Claim?[NEWLINE]user: Yes, like I mentioned before.[NEWLINE]agent: In that case you need to fill out the Decision Review Request: Supplemental Claim VA Form 20-0995.[NEWLINE][BOUNDARY][NEWLINE]user: Alright, I'll download that form. Tell me, how would you define new evidence? I'm curious.[NEWLINE]agent: New evidence is information that VA didn't have before the last decision. Relevant evidence is information that could prove or disprove something about your case.[NEWLINE][BOUNDARY][NEWLINE]user: So, in essence, I need to provide evidence that could change the decision?[NEWLINE]agent: Yes, you must add new and relevant evidence supporting documents or identify evidence you'd like VA to gather for review.[NEWLINE]agent: Would you like more details?[NEWLINE]user: Sure, why not?[NEWLINE]agent: Then you should see the instructions for completing the form.[NEWLINE][BOUNDARY][NEWLINE]user: Ah, alright. And how do I know if I'm able to apply for an insurance after the decision?


user: Hi there, I need to file a Supplemental Claim with new evidence.[NEWLINE]agent: Ok. You must add evidence VA didn't have before that s relevant to your case.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to file a Supplemental Claim?[NEWLINE]user: Yes, I do.[NEWLINE]agent: ok. You can file a Supplemental Claim within 1 year of a decision if you have new evidence, unless one of these rare situations applies to you.[NEWLINE][BOUNDARY][NEWLINE]user: How long do I have to file a Supplemental Claim?[NEWLINE]agent: You have 1 year from the date on your decision to file a Supplemental Claim.[NEWLINE][BOUNDARY][NEWLINE]user: What happens next? Does VA schedule exams for me?[NEWLINE]agent: Maybe. If VA schedules exams for you, be sure not to miss them.[NEWLINE][BOUNDARY][NEWLINE]user: Can I file a supplemental claim if I have a fiduciary claim?[NEWLINE]agent: No, if you have a Fiduciary claim you can't file a Supplemental Claim.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I get more information about Loan guaranty?


user: I requested a decision review on a VA supplemental claim, and I need to know what to do next.[NEWLINE]agent: I can certainly assist you with that. After a review, you don't have to do anything while you wait.[NEWLINE]agent: Has the VA contacted you for additional information since the review? Or have they scheduled any additional exams for you?[NEWLINE]user: No, they haven't contacted me at all about the review or anything yet.[NEWLINE][BOUNDARY][NEWLINE]user: They said the original claim was rejected because there wasn't enough proof. I gathered more evidence 2 years ago but just filed the decision review last week. Is there a time limit on when I can get new evidence?[NEWLINE]agent: Yes, you only have a year from the original claim to have it reviewed in most cases, unless you have a Fiduciary or Multiple party claim.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, good, mine is a multiple party claim. But if I find any more evidence, how do I make sure they get it?[NEWLINE]agent: You can submit it to them yourself, or you can ask the VA to submit any evidence like medical records.[NEWLINE][BOUNDARY][NEWLINE]user: How I submit the forms?[NEWLINE]agent: The "yourdecision" page has instructions on how to submit your form.[NEWLINE][BOUNDARY][NEWLINE]user: I have some evidence from a federal facility that I was at. How do I get that evidence submitted?


user: I need to file a supplemental claim with new evidence to Veteran Affairs, how do I go about this?[NEWLINE]agent: Are you about to file a claim with new evidence or have you recently filed?[NEWLINE]user: Neither, I'm just looking for information at this stage[NEWLINE][BOUNDARY][NEWLINE]user: When I'm filing a supplemental claim with new evidence to VA, what issues do I include in the claim?[NEWLINE]agent: In your claim, you can include all of the issues that VA decided upon or just some of them. Any of the issues that you disagree with must be listed along with the VA decision date[NEWLINE][BOUNDARY][NEWLINE]user: What exact information needs to be included in a supplemental claim with new evidence to the VA?[NEWLINE]agent: The new evidence that is required is classed as information that was not already submitted to the VA when they made a decision. Information is deemed to be relevant evidence if it proves or disproves something that is contained in your case[NEWLINE][BOUNDARY][NEWLINE]user: What forms must be completed when filing a supplemental claim with new evidence to VA?[NEWLINE]agent: You must complete a Decision Review Request: Supplemental Claim VA Form 20-0995, this form can be downloaded from the website[NEWLINE][BOUNDARY][NEWLINE]user: After submitting a supplemental claim with new evidence, what happens next?[NEWLINE]agent: You can find out the next steps after submitting a supplemental claim with new evidence by clicking on the relevant section of the website[NEWLINE]agent: Have you received any notification of schedule of exams from VA?


user: Is it possible to file a supplemental claim with new evidence?[NEWLINE]agent: You can file a supplemental claim if yo provide new evidence to the VA that has not been seen before and is relevant to the case.[NEWLINE][BOUNDARY][NEWLINE]user: How long do I have to file a supplemental claim?[NEWLINE]agent: You have one year to file a supplemental claim of the decision only if you have new evidence and if you have a fiduciary claim.[NEWLINE][BOUNDARY][NEWLINE]user: What is the process of filing a supplemental claim with new evidence?[NEWLINE]agent: Do you want to file a supplemental claim?[NEWLINE]user: No, not at this time.[NEWLINE][BOUNDARY][NEWLINE]user: How long do I have to file a claim?[NEWLINE]agent: Actually, you have only one year from the exact date you received your decision to file a supplemental claim.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I get a form to fill out?


user: Hello, I would like to know how long does it take VA to make a decision since I submitted the application?[NEWLINE]agent: How long have I submitted the application?[NEWLINE]user: two weeks ago[NEWLINE]agent: If it has been more than a week since you submitted your request to us and you have not received a response, please do not resubmit the request. Call our toll free hotline at 877 - 222 - 8387, Monday through Friday who will be happy to accommodate your request?[NEWLINE][BOUNDARY][NEWLINE]user: yes correct two weeks ago. and where should i go?[NEWLINE]agent: Go to the nearest VA medical center or clinic. Bring a signed VA Form 10 - 10EZ Application for Health Benefits with you. Find a VA medical center or clinic near you[NEWLINE][BOUNDARY][NEWLINE]user: What should I do to update my personal information?[NEWLINE]agent: unHGqS7r[NEWLINE]user: and what kind of attention do they offer?[NEWLINE]agent: If you need community care in a nursing home, home care, adult day care, geriatric evaluation, or respite care, you may need to complete a Request for VA Extended Care Services Form 10 - 10EC....[NEWLINE][BOUNDARY][NEWLINE]user: and where should i fill out my application in person?[NEWLINE]agent: To fill out your application in person, survey the nearest Veterans Medical Center in this league: Find the Veterans Center or Clinic closest to you OR you can help through your state's Department of Veterans. s Find your state's Veterans Department...[NEWLINE][BOUNDARY][NEWLINE]user: and what request should i bring?


user: Hello I need information about How long does it take for VA to make a decision after I submit the request?[NEWLINE]agent: Has it been more than a week since you submitted your request and you have not received a response?[NEWLINE]user: Yes[NEWLINE]agent: ok please don't reapply. Call our toll free hotline at 877 - 222 - 8387, Monday through Friday, we will be happy to assist you[NEWLINE][BOUNDARY][NEWLINE]user: What days do you attend by phone?[NEWLINE]agent: Monday through Friday, 8:00 a.m. to 8:00 p.m.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do after I send the request?[NEWLINE]agent: You must find out what happens after applying[NEWLINE][BOUNDARY][NEWLINE]user: and where can i update my personal information?[NEWLINE]agent: To update your personal, insurance or financial information from a previous application, complete a VA Form 10 - 10EZR Health Benefits Update Form.[NEWLINE][BOUNDARY][NEWLINE]user: and where can I go personally?


user: Hello, I would like to know More information about the VA medical care application[NEWLINE]agent: Do you want to update your personal information?[NEWLINE]user: Yes[NEWLINE]agent: To update your personal, insurance or financial information from a previous application, complete a VA Form 10 - 10EZR Health Benefits Update Form.[NEWLINE]user: and what services do they provide?[NEWLINE]agent: If you need community care in a nursing home, home care, adult day care, geriatric evaluation, or respite care, you may need to complete a Request for VA Extended Care Services Form 10 - 10EC.[NEWLINE]user: And what document should I download for the application?[NEWLINE]agent: Must Download VA Form 10 - 10CG PDF[NEWLINE][BOUNDARY][NEWLINE]user: And where should I go if I want to fill out the application personally?[NEWLINE]agent: To fill out your application in person, survey the nearest Veterans Medical Center in this league: Find the Veterans Center or Clinic closest to you OR you can help through your state's Department of Veterans.[NEWLINE]user: What other application should I download?[NEWLINE]agent: Fill out the application for Health Benefits Form 10 - 10EZ. Obtaining VA Form 10 - 10EZ You or someone with legal power to represent you must sign the form, and include the date it was signed....[NEWLINE][BOUNDARY][NEWLINE]user: Where can i get more information?


user: I have questions about applying for health care[NEWLINE]agent: Okay, we can help you find out how to apply for VA health care benefits as a Veteran or service member[NEWLINE][BOUNDARY][NEWLINE]user: so what will I need to have ready?[NEWLINE]agent: You should find out if you are eligible for VA health care benefits, and you should have the documents that you will need ready[NEWLINE][BOUNDARY][NEWLINE]user: Do you have info on making some changes to an application?[NEWLINE]agent: Do you want to update information from an earlier application?[NEWLINE]user: Yes, I need to make some changes[NEWLINE]agent: You will need to fill out a Health Benefits Update Form[NEWLINE][BOUNDARY][NEWLINE]user: I also need to ask about not being able to put my signature on the application and signing differently, can you help?[NEWLINE]agent: You can sign with an X, but 2 people you know must witness your signature. They’ll also need to sign and print their names on the form.[NEWLINE][BOUNDARY][NEWLINE]user: what form does someone need if they want to apply for extended care services?[NEWLINE]agent: You will need to Download VA Form 10-10EC[NEWLINE][BOUNDARY][NEWLINE]user: Can someone help me apply?


user: I wanted to know how much time it takes for the VA to decide my claim[NEWLINE]agent: Has it been more than a week since you gave us your application and you haven't heard back?[NEWLINE]user: yes it has been 11 days[NEWLINE]agent: Don't turn in another application, you need to call our toll-free hotline at 877-222-8387 M-F[NEWLINE][BOUNDARY][NEWLINE]user: and how do I update some of info I sent in?[NEWLINE]agent: Do you want to update personal, financial, or insurance information from an earlier application?[NEWLINE]user: Yes[NEWLINE]agent: You need to fill out a Health Benefits Update Form VA Form 10-10EZR[NEWLINE][BOUNDARY][NEWLINE]user: can you tell me how to apply in person and do it in spanish so someone next to me can read it?[NEWLINE]agent: Para llenar su solicitude en persona, encuetre el Centro Medico de Veteranos mas cercano, o reciba ayuda por medio del Departmaneto de Veteranos de su estado[NEWLINE][BOUNDARY][NEWLINE]user: How do I apply in person?


user: Good morning. I've been looking for information to apply for veterans health care, but i would like to know even more, Could you point me out?[NEWLINE]agent: Is your information needs related to updating your personal, insurance or financial information, regarding an earlier application?[NEWLINE]user: Yeah, that precisely.[NEWLINE]agent: Good. Then you must fill a VA Form 10-10 EZR or Health Benefits Update.[NEWLINE]user: O.k, i'm writing that out. Look, i don't want to think about it, but you know, do you have options in case there's the need for assisted care, like a nurse?[NEWLINE]agent: Don't worry, i understand you. And the answer is yes. You'll need to fill the Application for Extended Care Services also known as VA Form 10-10 EC.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks. It's good to know there's indeed options. All right, now, could you tell me about the requirements for this?[NEWLINE]agent: Sure. The documentation needed is as follow: Your most recent tax return, accompanied by the Social Security Numbers for you and your qualified dependents and lastly, account numbers for any current health insurance you may already have, such as Medicare, private insurance or an insurance from your employer.[NEWLINE]user: All right, i'll make sure to seek for those as soon as possible. Can you tell me what form number that is?[NEWLINE]agent: No problem. The form number is Form VA 10-10EZ. The form must come signed up for yourself or somebody who legally represents you.[NEWLINE]user: O.k that's important. Say, about those requirements from earlier. Dis you say that one of the was my tax return, isn't?


user: Hi, can you tell me what happens after I submit a request for VA medical care?[NEWLINE]agent: Do you want to know what happens after applying?[NEWLINE]agent: applied for a VA pension or disability benefits?[NEWLINE]user: Yes[NEWLINE]agent: You can check the status of those claims online. Check the status of your claim[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if I need community care in a nursing home?[NEWLINE]agent: You may need to complete a Request for VA Extended Care Services Form 10 - 10EC.[NEWLINE][BOUNDARY][NEWLINE]user: I have been submitting my application for more than a week and I have not received a response, what do I do?[NEWLINE]agent: please do not re-apply. Call our toll free hotline at 877 - 222 - 8387, Monday through Friday,[NEWLINE][BOUNDARY][NEWLINE]user: and how do I update my personal information?[NEWLINE]agent: Complete a VA Form 10 - 10EZR Health Benefits Update Form.[NEWLINE][BOUNDARY][NEWLINE]user: and who can help me get help applying for the benefit?[NEWLINE]agent: You can work with a trained professional called an accredited representative to get help applying for health care benefits[NEWLINE][BOUNDARY][NEWLINE]user: Go to the VA medical center that I run?


user: I need information about applying for health care[NEWLINE]agent: Are you trying to update your personal, insurance, or financial information from an earlier application?[NEWLINE]user: no[NEWLINE]user: Do you have information on how to get care at home?[NEWLINE]agent: You will need to fill out an Application for Extended Care Services[NEWLINE][BOUNDARY][NEWLINE]user: can you tell me how to apply in person in spanish?[NEWLINE]agent: Para llenar su solicitude en persona, encuetre el Centro Médico de Veteranos mas cercano o reciba ayuda por medio del Departmaneto de Veteranos de su estado.[NEWLINE][BOUNDARY][NEWLINE]user: how do I apply in person? in english please[NEWLINE]agent: Go to your nearest VA medical center or clinic. Bring a signed Application for Health Benefits which is VA Form 10-10EZ with you. We can help you find a VA medical center or clinic near you[NEWLINE][BOUNDARY][NEWLINE]user: will it take more than a few weeks to hear back from you after I apply?


user: How can I apply for VA health care?[NEWLINE]agent: You can find out how to apply for VA health care benefits as a Veteran or service member.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have applied for a VA pension or disability benefits?[NEWLINE]agent: You can check the status of those claims and others online.[NEWLINE][BOUNDARY][NEWLINE]user: What is the time frame for the VA's decision?[NEWLINE]agent: Has it been a week since you gave us your application and you have not heard back?[NEWLINE]user: No, it hasn't been longer than a week.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I go in person for healthcare?[NEWLINE]agent: You should visit your nearest VA medical center or clinic and bring a signed application for health benefits VA form 10-10EZ.[NEWLINE][BOUNDARY][NEWLINE]user: in spanish


user: if i need to contact a national cemetery directly?[NEWLINE]agent:  you should contact a national cemetery directly in these cases[NEWLINE]agent: do you want to know the requirements?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]user: Can I get information about the Burial at Sea program?[NEWLINE]agent: If you have questions about the Burial at Sea program,  please contact the United States Navy Mortuary Affairs office toll - free at 866 - 787 - 0081. We re here Monday through Friday, 8:30 a.m. to 5:00 p.m.[NEWLINE][BOUNDARY][NEWLINE]user: What do I have to do to get the application approved?[NEWLINE]agent: Request gravesite memorials and burial honorsLearn more about military funeral honors[NEWLINE][BOUNDARY][NEWLINE]user: If I am the registered spouse, the legally recognized spouse, can I get help paying for burial costs?[NEWLINE]agent:  you may be able to get financial help for burial and funeral costs. Find out how to apply for a Veterans burial allowance[NEWLINE]user: ok that's my case[NEWLINE]agent: you may be able to get financial help for burial and funeral costs. Find out how to apply for a Veterans burial allowance[NEWLINE][BOUNDARY][NEWLINE]user: I need more information


user: hello I need information about si Can I get help paying for burial costs?[NEWLINE]agent: yes. If you are the registered spouse, legally recognized spouse, or legally designated designated relative of a veteran[NEWLINE]user: I'm not the spouse or a designated relative[NEWLINE][BOUNDARY][NEWLINE]user: What things do you need to verify the family member's relationship with the deceased veteran?[NEWLINE]agent: These may include a death certificate, letters from your doctor, a divorce decree, a statement from the Social Security Administration, or other documents to support your claim.[NEWLINE]user: And what are these documents for?[NEWLINE]agent: With these documents and other documents we can verify a relationship with a veteran or the status of a dependent.[NEWLINE][BOUNDARY][NEWLINE]user: and can I choose a funeral director?[NEWLINE]agent: of course you may want to choose a funeral director to help you plan the funeral. Then you or the funeral director can call the National Cemetery Programming Office at 800 - 535 - 1117 to request a burial.[NEWLINE][BOUNDARY][NEWLINE]user: What if the person's spouse died previously and was buried in a VA national cemetery, what information will they need?[NEWLINE]agent: You will need the spouse's full name, as well as the cemetery section and the number of the site where they were buried.[NEWLINE][BOUNDARY][NEWLINE]user: and when the burial is done what should we do


user: Hello. I'm looking for information related to get help for a funeral for a veteran, can you give me some information about it?[NEWLINE]agent: Yes, we can help you to get financial help for burial and funeral cost, but are the spouse or a designated legally chosen family member of the veteran?[NEWLINE]user: Yes. I'm the spouse of a veteran.[NEWLINE]agent: In that case, you can get help for the burial and funeral costs. You just need to apply for a veterans burial allowance.[NEWLINE][BOUNDARY][NEWLINE]user: This help covers any kind of memorials and honors for the veteran?[NEWLINE]agent: Yes, you can request grave site memorials and burial honors, you just need to ask for them.[NEWLINE][BOUNDARY][NEWLINE]user: O.K., what kind of information do I have to give you to this process?[NEWLINE]agent: You are going to need to provide information about the closest living relative of the deceased, as name and the relationship to the veteran.[NEWLINE][BOUNDARY][NEWLINE]user: That's all what I have to provide?[NEWLINE]agent: You also need to tell us if you like burial honors or memorial items, such as burial flag or a presidential memorial certificate.[NEWLINE][BOUNDARY][NEWLINE]user: Got it, it's there any phone number to contact you?


user: I am thinking about funerals.[NEWLINE]agent: Do you have questions about our burial at sea program?[NEWLINE]user: No, I don't think so.[NEWLINE][BOUNDARY][NEWLINE]user: What if I am the spouse of a veteran? Can I get help paying for burial costs?[NEWLINE]agent: Yes, you may be able to get financial help.[NEWLINE][BOUNDARY][NEWLINE]user: What about gravesite memorials?[NEWLINE]agent: We can discuss military funeral honors.[NEWLINE]user: What types of honors can be requested?[NEWLINE]agent: For example, a burial flag or a presidential memorial certificate.[NEWLINE][BOUNDARY][NEWLINE]user: Will I need to contact the national cemetery?


user: Could you please give me information as to why I would need to contact a national cemetery directly?[NEWLINE]agent: You would have to contact a national cemetery directly to schedule a burial for an active-duty service member or to cancel or reschedule a burial.[NEWLINE]user: Are there any other reasons why I would have to contact them?[NEWLINE]agent: Over and above the reasons already mentioned you will also have to contact a national cemetery directly to change any information you already provided to the scheduling office.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any financial help available to help pay for burial costs?[NEWLINE]agent: Are you the spouse or a designated legally chosen family member of a Veteran?[NEWLINE]user: Yes I am the spouse of a Veteran.[NEWLINE]agent: As you are the spouse of a Veteran you may be able to get financial help for burial and funeral costs.[NEWLINE][BOUNDARY][NEWLINE]user: Could you provide me with information about the Burial at Sea Program?[NEWLINE]agent: Do you have a specific question about the Burial at Sea program?


user: I need help with a funeral[NEWLINE]agent: Are you the the legally recognized spouse or a designated family member of a Veteran?[NEWLINE]user: I am a designated relative[NEWLINE]agent: You may be able to get financial help for burial and funeral costs.  We can help you find out how to apply for a Veterans burial allowance.[NEWLINE][BOUNDARY][NEWLINE]user: we are having trouble finding some of the needed discharge documents so can you help us with that?[NEWLINE]agent: Yes, we will help you.  It may take us several days to check eligibility if you don’t have discharge documents.[NEWLINE][BOUNDARY][NEWLINE]user: this is new to us and we haven't gotten a pre-need letter, so what do we do?[NEWLINE]agent: You should get a funeral director to help you plan the burial. Then the person planning the funeral will need to take the appropriate steps to schedule the burial[NEWLINE]user: so there is more still to do that has to happen to do it right?[NEWLINE]agent: Yes, a funeral director can help you with the needed information and documents[NEWLINE][BOUNDARY][NEWLINE]user: Do we contact a national cemetery if we need to change something on a burial?


user: Hello there, I need to know if I have to contact a national cemetery directly or if I can do it through your service.[NEWLINE]agent: Yes, you should contact a national cemetery directly in certain cases.[NEWLINE]agent: Does any of the cases listed on our website apply to you?[NEWLINE]user: No, none of them.[NEWLINE][BOUNDARY][NEWLINE]user: The reason I want to know is my husband was a veteran, he recently passed away, and I need to plan his burial. Can you help me by covering a part of my burial costs or how does it work?[NEWLINE]agent: Of course. You may be able to get financial help for burial and funeral costs, if you apply for a Veterans burial allowance.[NEWLINE][BOUNDARY][NEWLINE]user: Fantastic. He served in the naval forces, so I wanted him to get a burial at sea. Who can I talk to about that?[NEWLINE]agent: Please contact the United States Navy Mortuary Affairs office toll-free at 866-787-0081. We're here Monday through Friday, 8:30 a.m. to 5:00 p.m. ET.[NEWLINE][BOUNDARY][NEWLINE]user: Will do, thanks. Do you also have more information on very specific cases?[NEWLINE]agent: Yes, we do offer more information on very specific cases.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to do anything else or can I focus on preparing the funeral?


user: I need help with my dads funeral[NEWLINE]agent: We can help you find out how to make burial plans for your father[NEWLINE][BOUNDARY][NEWLINE]user: how do I schedule the burial?[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have a pre-need decision letter that confirms eligibility?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Will you be getting a pre-need decision letter before the burial?[NEWLINE]user: no we won't[NEWLINE][BOUNDARY][NEWLINE]user: would the letter have let us know where we can do the burial and such?[NEWLINE]agent: the pre-need decision letter doesn’t identify a specific cemetery, since it is not possible to reserve these in advance.[NEWLINE]user: how do we plan the funeral if we can get a letter of decision?


user: Would you ever need to contact a national cemetery directly?[NEWLINE]agent: you should contact a national cemetery directly in these cases[NEWLINE]agent: you want to know the requirements[NEWLINE]user: yes[NEWLINE]agent: Schedule a burial for an active - duty service membersCancel or reschedule a burialsChange any information you already provided to the scheduling office[NEWLINE][BOUNDARY][NEWLINE]user: Can I get information about the Burial at Sea program?[NEWLINE]agent:  you have questions about the Burial at Sea program?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]user: Can I get help paying for burial costs?[NEWLINE]agent:  If you re the spouse of record the legally recognized spouse or a designated legally chosen family member of a Veteran you may be able to get financial help for burial and funeral costs.Find out how to apply for a Veterans burial allowance[NEWLINE][BOUNDARY][NEWLINE]user: if I don't have a pre-need decision letter


user: Hello I need information about your VA care team[NEWLINE]agent: of course The objective of this team is to plan all the care you need to stay healthy throughout your life.[NEWLINE]agent: there are many who decide that they want to change to a different primary care doctor, is that your case?[NEWLINE]user: no, i don't want that. but thanks[NEWLINE]user: What should I do to build my team?[NEWLINE]agent: Build a partnership with you. You will be an active member of the team, and you will work with your team to plan and make decisions that meet your personal health goals.[NEWLINE]user: What should I do if I signed up for VA health care?[NEWLINE]agent: If you have already registered, find out how you can receive care from a provider in your local community through community care.[NEWLINE][BOUNDARY][NEWLINE]user: and then what will you do?[NEWLINE]agent: and then what will you do?[NEWLINE][BOUNDARY][NEWLINE]user: And what measures can I take for preventive care?


user: What is the approach with my VA primary care provider and the PACT team?[NEWLINE]agent: The VA makes your health care the most important thing and works along with your VA primary care provider.[NEWLINE][BOUNDARY][NEWLINE]user: Who is the provider that will take care of me at the VA?[NEWLINE]agent: Have you signed up for VA healthcare and chose your main VA location?[NEWLINE]user: No, I have not signed up for VA health care or chose my main VA location yet.[NEWLINE][BOUNDARY][NEWLINE]user: If I am enrolled in VA health care can I receive care through community care?[NEWLINE]agent: You can find out how to receive the care in your community.[NEWLINE][BOUNDARY][NEWLINE]user: Why is basing the care with me at the center important?[NEWLINE]agent: At the VA research has showed this kind of centered approach lead to a better quality care and each patient is more satisfied.[NEWLINE][BOUNDARY][NEWLINE]user: What happens when I need other services to meet my needs?


user: I'm a veteran in need of some information about my primary care provider.[NEWLINE]agent: Of course. At VA, we take a team approach to health care with you at the center. Research shows this kind of approach leads to better quality care, more satisfied patients, and fewer hospital visits.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know who will provide care for you at VA?[NEWLINE]user: Yes, that'd be great.[NEWLINE]agent: Have you signed up for VA health care and chosen your main VA location?[NEWLINE]user: No, not yet.[NEWLINE]user: Who will be responsible for my care then?[NEWLINE]agent: We'll assign you to a health care team called a Patient Aligned Care Team or PACT. Your team will be made up of you, those who support you like your family members and caregivers, and your health care providers.[NEWLINE][BOUNDARY][NEWLINE]user: Will they contact me to talk about my care?[NEWLINE]agent: Yes, together you'll coordinate your care. Team members will meet often to talk with you and each other about your progress and goals. And they'll coordinate any care you may need from specialists outside the team.[NEWLINE][BOUNDARY][NEWLINE]user: I get that, but who will be part of that team?[NEWLINE]agent: Your team will include a primary care provider your main doctor, nurse practitioner, or physician's assistant and a clinical pharmacist, a pharmacist who works with you and your primary care provider to make sure you're taking the medicines that are right for you and your overall health, for example.[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm enrolled in health care for veterans?


user: Hello, how are you today? I came here looking for information about my primary care provider.[NEWLINE]agent: Of course. At VA, we take a team approach to health care with you at the center. Research shows this kind of approach leads to better quality care, more satisfied patients, and fewer hospital visits.[NEWLINE][BOUNDARY][NEWLINE]user: Well, that's great and all, but who will provide care for me?[NEWLINE]agent: Have you signed up for VA health care and chosen your main VA location?[NEWLINE]user: No, I havent. I was planning on doing that later.[NEWLINE]user: What if I need other services to fulfill my needs?[NEWLINE]agent: In that case, your team may call other providers like social workers or specialists to help with your care.[NEWLINE]user: And which specialists are part of my health care team?[NEWLINE]agent: A primary care provider, your main doctor, nurse practitioner, or physician s assistant and a clinical pharmacist, a pharmacist who works with you and your primary care provider to make sure you're taking the medicines that are right for you and your overall health.[NEWLINE][BOUNDARY][NEWLINE]user: What if I want to change to a different doctor?


user: I just want to know what kind of providers will be helping me through the VA.[NEWLINE]agent: You will have a team working together to take care of you. We find the team approach leads to higher quality care.[NEWLINE][BOUNDARY][NEWLINE]agent: Did you need to know more information about the team providing your care?[NEWLINE]user: Yes, how will I know who is on the team that helps me?[NEWLINE]agent: Have you signed up for VA health care and chosen your main VA location yet?[NEWLINE]user: Yes, I have done both of those already.[NEWLINE]agent: Your local VA location will assign you a health care team called a Patient Aligned Care Team or PACT. It will include you, your support team such as family, friends, or caregivers, and your health care providers.[NEWLINE][BOUNDARY][NEWLINE]user: Since I am already enrolled, shouldn't I have a care team assigned to me already?[NEWLINE]agent: You may also be able to get a provider in the local community instead through community care.[NEWLINE][BOUNDARY][NEWLINE]user: I think I will be ok going through the VA doctors. But what if I need more care than what the doctors on my team provide?[NEWLINE]agent: Your team can call in other providers to help you with your care as necessary.[NEWLINE][BOUNDARY][NEWLINE]user: What if I don't like the doctor that is assigned to my team?[NEWLINE]agent: We want you to get the best care possible, so if you have any problems with your team, call your health care team leader or your VA center's patient advocate.[NEWLINE]user: What if I need an appointment with my doctor but I don't feel up to leaving the house that day. Do I have other options?


user: I wanted more info on my primary care provider[NEWLINE]agent: At VA, we take a team approach to health care to provide better quality care, more satisfied patients, and fewer hospital visits.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know who your VA primary care provider will be?[NEWLINE]user: no, I wanted to know something else[NEWLINE][BOUNDARY][NEWLINE]user: what will the VA care do for me?[NEWLINE]agent: Your team’s goal is to plan for all the care you need to help you stay healthy and well throughout your life.[NEWLINE]user: can I change somethings like my primary doctor?[NEWLINE]agent: If you want to change to a different primary care doctor, you will need to talk to your health care team leader or talk to the patient advocate at your VA medical center.[NEWLINE][BOUNDARY][NEWLINE]user: how did you choose who provides care for me?[NEWLINE]agent: After you sign up for VA health care and choose your main VA location, we will assign you to a health care team called a Patient Aligned Care Team or PACT. Your team will be made up of you, those who support you and your health care providers.[NEWLINE]user: what if I am too much and they can't provide what I need?


user: what's with the pact team?[NEWLINE]agent: It is the VAs approach to health care with you at the center. The team approach leads to better quality care, more satisfied patients, and fewer hospital visits.[NEWLINE][BOUNDARY][NEWLINE]user: how did the team come together?[NEWLINE]agent: Have you signed up for VA health care and chosen your main VA location?[NEWLINE]user: no, I am just doing research[NEWLINE]user: what if I had just signed up for all that you asked, what would happen next?[NEWLINE]agent: You would be assigned to a health care team called a Patient Aligned Care Team or PACT. Your team would be made up of you, those who support you, and your health care providers.[NEWLINE][BOUNDARY][NEWLINE]user: could I change my main doctor if I didn't like the one I got assigned to?[NEWLINE]agent: You will need to talk to your health care team leader or to the patient advocate at your VA medical center to take care of that[NEWLINE]user: is there a backup plan for  when someone from the pact team is missing?


user: I have questions about the care team[NEWLINE]agent: Your VA care team’s goal is to plan for all the care you need to help you stay healthy and well throughout your life.[NEWLINE]agent: Are you thinking of changing your primary care doctor?[NEWLINE]user: no, I like him[NEWLINE][BOUNDARY][NEWLINE]user: what is a PACT?[NEWLINE]agent: A Patient Aligned Care Team or PACT is made up of you, those who support you like your family members and caregivers, and your health care providers.[NEWLINE][BOUNDARY][NEWLINE]user: can I use other medical care while enrolled in VA health care?[NEWLINE]agent: If you’re enrolled in VA health care, we can find out if you may be able to receive care from a provider in your local community through community care[NEWLINE]user: what if the place I am getting looked at is no longer working with the VA?[NEWLINE]agent: There is a plan in place if your primary care provider leaves VA. We will make sure you always have access to a qualified primary care provider so that you keep getting the ongoing care you need.[NEWLINE]user: what are some of the things the team will do for me?


user: I'm looking for more info about the GI BIll[NEWLINE]agent: Okay, we can help you find out if you can use GI Bill benefits for college as a Veteran, service member, or qualified dependent. We can also help you learn about payment rates for undergraduate and graduate degree courses at institutions of higher learning[NEWLINE][BOUNDARY][NEWLINE]user: when does the VA send the payments to us?[NEWLINE]agent: We will send them out after each month's classes., so if you had classes in November for example, then you would get the payment in December.[NEWLINE]agent: Will you be using the Post-9/11 GI Bill?[NEWLINE]user: no[NEWLINE]user: when does the post 9 11 bill make payments?[NEWLINE]agent: Tuition and fees are payed directly to the school and money for books is payed to the student at the beginning of the term[NEWLINE][BOUNDARY][NEWLINE]user: how does the Bill pay for graduate programs?[NEWLINE]agent: The school decides how to rate each hour then we will pay on that.  If they consider a 2 hr class full time then we would pay the full-time rate[NEWLINE][BOUNDARY][NEWLINE]user: can I attend to schools at once?


user: hello I need information about Undergraduate and graduate degrees for veterans[NEWLINE]agent: We are counting on the program to issue payments after school each month. For example, you will receive payment for classes in November in December.[NEWLINE]agent: like what is proposed by the bill Y after 9/11?[NEWLINE]user: If I wanted to know[NEWLINE]agent: For the post 9/11 GI Bill, we pay: Tuition and fees directly to the school  Money for books at the beginning of the term[NEWLINE][BOUNDARY][NEWLINE]user: and who qualify for this benefit?[NEWLINE]agent: Those who qualify for this benefit include a veteran, service member, or qualified dependent.[NEWLINE][BOUNDARY][NEWLINE]user: Can I use the GI Bill to pay for classes for more than one degree?[NEWLINE]agent: After you earn your first degree, you can use any remaining GI Bill benefits to pay for classes in another degree.[NEWLINE][BOUNDARY][NEWLINE]user: And in which institutions can I use this benefit?[NEWLINE]agent: you can enjoy it in higher education institutions such as a 4-year university, a community college or a graduate school.[NEWLINE][BOUNDARY][NEWLINE]user: How much does VA cover for graduate programs?[NEWLINE]agent: The school decides how to grade each hour. but we will pay you the full time fee.[NEWLINE][BOUNDARY][NEWLINE]user: And this benefit includes study tools, such as books?


user: Hi, I would like to know if I can use the GI Bill to pay for classes for more than one degree?[NEWLINE]agent: we are here to help you, the answer is yes dear customer[NEWLINE]agent: already got your first title?[NEWLINE]user: Yes[NEWLINE]agent: Nice to meet you, we are happy to inform you that you can use any remaining GI Bill benefits to pay for other degree classes if you wish[NEWLINE][BOUNDARY][NEWLINE]user: And in which institutions can I obtain the next degree that the program covers?[NEWLINE]agent: You can do this at higher education institutions such as a 4-year university, community college, or graduate school.[NEWLINE][BOUNDARY][NEWLINE]user: And how do they make VA payments?[NEWLINE]agent: We issue payments after school each month. For example, you will receive payment for classes in November in December.[NEWLINE]user: and the post-9/11 GI bill what benefits does it give?[NEWLINE]agent: For the post 9/11 GI Bill, we pay:Tuition and fees directly to school  Money for books at the beginning of the term[NEWLINE][BOUNDARY][NEWLINE]user: Can I take classes in more than one school at the same time?


user: I'm here for answers on the GI Bill and its usage[NEWLINE]agent: Okay, we can help you find out if you can use GI Bill benefits for college as a Veteran, service member, or qualified dependent. You can learn about payment rates for undergraduate and graduate degree courses at institutions of higher learning.[NEWLINE][BOUNDARY][NEWLINE]user: I want to know if I can use the GI Bill for two degrees?[NEWLINE]agent: Yes, you can[NEWLINE]agent: Have you gotten your first degree?[NEWLINE]user: yes[NEWLINE]agent: You can use any GI Bill benefits you have left over to pay for classes for another degree[NEWLINE][BOUNDARY][NEWLINE]user: could I have gone to another school at the same time I was working on my first degree?[NEWLINE]agent: You could have as long as the classes at both schools count toward your degree, and the school from where you are getting your degree considers the classes at the second school as required in order to get your degree[NEWLINE][BOUNDARY][NEWLINE]user: how do you decide how much I will get?[NEWLINE]agent: We decide payment based on the number of classes you go to and the hours spent in those classes[NEWLINE][BOUNDARY][NEWLINE]user: Does the Post 9-11 GI Bill pay the same way?


user: Hi. I'm a veteran and I was wondering how I would get my payment for the benefits for degree?[NEWLINE]agent: We issue the payments after each month's classes, that means you'll get the payment for november classes in december, for example.[NEWLINE]agent: Are you under the benefit of the post-9/11 GI bill?[NEWLINE]user: Yes. I was selected for that benefit, it got anything in particular.[NEWLINE]agent: For the post-9/11 gi bill, we pay for tuition and fees directly to the school and the money for books is send to you at the beginning of the term.[NEWLINE][BOUNDARY][NEWLINE]user: Got it. Now, what about the rates for the payments? It depends on the school or something?[NEWLINE]agent: The payment rates depends on the school or institution of higher learning like a 4-years university, community college or graduate school.[NEWLINE][BOUNDARY][NEWLINE]user: And how much you will pay me?[NEWLINE]agent: The schools or institutions decides how to rate each hour, and we will pay you the full-tie rate.[NEWLINE][BOUNDARY][NEWLINE]user: It's possible to take classes on more than one school with the benefit?[NEWLINE]agent: Yes, you can take classes at more than one school, as long as the classes at both schools counts toward your degree and this be a requirement of the first school in order to get your degree.[NEWLINE][BOUNDARY][NEWLINE]user: This benefits only works for me? It can't go for anyone on my family too?


user: How does the VA make payments for the GI Bill for classes?[NEWLINE]agent: The VA make payments after each months classes, so you would get your November classes payment in December.[NEWLINE]agent: Are you part of the Post-9/11 GI Bill?[NEWLINE]user: No I am not part of the Post-9/11 GI Bill.[NEWLINE][BOUNDARY][NEWLINE]user: Can I find out if I can use my GI Bill benefits for undergraduate and graduate degrees?[NEWLINE]agent: Yes, you can find out if you can use your GI Bill benefits for college as a Veteran, service member, or even a qualified dependent.  You can find payment rates for undergraduate and graduate degree courses at institutions of higher learning.[NEWLINE][BOUNDARY][NEWLINE]user: Is it even possible to take classes at more than one school at a time?[NEWLINE]agent: You it is possible to take classes at more than one school under the GI Bill as long as classes at both schools will count toward your degree and the school giving you your degree considers the classes to be required to get your degree.[NEWLINE][BOUNDARY][NEWLINE]user: What about left over money from GI Bill?[NEWLINE]agent: Any left over GI Bill Benefits can be used to pay for classes and another degree.[NEWLINE][BOUNDARY][NEWLINE]user: So if I am taking classes at a second school that help my first degree then I can take them?[NEWLINE]agent: Yes, you will be able to take the classes at the second school if the school granting your degree requires them.[NEWLINE][BOUNDARY][NEWLINE]user: Do the tuition and fee go directly to the school?


user: you can tell me if I can use the GI Bill on more than 1 degree[NEWLINE]agent: Yes, you can use it if you have anything left[NEWLINE]agent: Have you earned a degree or are about to earn one?[NEWLINE]user: no but I want to know about what I can do when I  am ready[NEWLINE][BOUNDARY][NEWLINE]user: how do you guys send the money for the Post 9 11 GI Bill?[NEWLINE]agent: Tuition and fees are payed to the school, and money for books is sent to you at the beginning of the term[NEWLINE]user: what if it is the GI Bill how do they pay?[NEWLINE]agent: Payments are issued after each months classes, if you had classes in November you'll get payment in December[NEWLINE]agent: are you on the Post-9/11 GI Bill?


user: can I use my benefits on two degrees?[NEWLINE]agent: Yes, you can[NEWLINE]agent: Have you used or are you using the GI Bill on your first degree?[NEWLINE]user: yes, I'm in school[NEWLINE]agent: Okay, you can use any GI Bill benefits you have left over to pay for classes for another degree[NEWLINE][BOUNDARY][NEWLINE]user: so I can use it for a grad degree?[NEWLINE]agent: We can help you find out if you can use GI Bill benefits for college as a Veteran, service member, or qualified dependent. You can learn about payment rates for undergraduate and graduate degree courses at institutions of higher learning[NEWLINE][BOUNDARY][NEWLINE]user: how do you send us the money for school?[NEWLINE]agent: We issue payments after each month’s classes. For example, if you were in class in November, you will get the payment in December[NEWLINE]agent: Would you like to know about Post 9-11 GI Bill payments?[NEWLINE]user: yes


user: I would like to know what to expect after obtaining a disability rating?[NEWLINE]agent: you got a decision notice from us that confirms your disability rating the rating that measures the severity of your disability[NEWLINE]user: ok what else should i know[NEWLINE][BOUNDARY][NEWLINE]user: how do i get dependent benefits[NEWLINE]agent:  If you re 30 % or more disabled due to a disability caused by service in the military, you can get financial support and benefits for your qualified dependents. Learn more about adding dependents to your disability benefits[NEWLINE]user: how are the educational benefits[NEWLINE]agent: You can get VA support for college or job training under special programs. Or, talk with a VA education counselor to find out what benefits you may be able to get. Learn about education benefits[NEWLINE][BOUNDARY][NEWLINE]user: and If I don't receive a payment after 15 days[NEWLINE]agent:  please call the Veterans help line at 800 - 827 - 1000, Monday through Friday, 8:00 a.m. to 9:00 p.m[NEWLINE][BOUNDARY][NEWLINE]user: OK thank you very much