user: Hi, it has been some days since i was taken my photo for my veteran health card. I think it should have arrived already. could be a problem with it?[NEWLINE]agent: Standard waiting time is about 10 days. Have you been waiting for that time or more?[NEWLINE]user: Um, no, now i think about it, but close. Anyway, there's some number i can call in?.[NEWLINE]agent: There is. Do you have any hearing impediment?[NEWLINE]user: No, i don't have any of that.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Never mind. I have some other question. If i have my card and well, it get lost or worse, stolen, and lets say i'm getting treated in a different medical center rom that i said in my earlier request, what should i do?[NEWLINE]agent: Then you mus contact your current medical center or call us at 877-222-8387.[NEWLINE][BOUNDARY][NEWLINE]user: Can you please tell me in English how I would go about applying in person  if my card gets lost or stolen and I am not currently near my usual VA medical center?[NEWLINE]agent: Go to your nearest VA medical center or clinic. Bring a signed Application for Health Benefits which is VA Form 10-10EZ with you. We can help you find a VA medical center or clinic near you[NEWLINE][BOUNDARY][NEWLINE]user: Another query regarding the Veterans Identification Card. Can you tell me about the new card's benefits?[NEWLINE]agent: The new document has more features offered to you, because is more inclusive, using Braille language and depicting which branch you belong.[NEWLINE][BOUNDARY][NEWLINE]user: Yes, of course. I need to inquire about the Department of Defense Identification Card now. Is there a limit to the number of states you may have?


user: Hello I need information about What should I do if I do not receive my VHIC in the mail?[NEWLINE]agent: Has it been more than 10 days since your photo was taken and you did not receive your card?[NEWLINE]user: Yes[NEWLINE]agent: Has it been more than 10 days since your photo was taken and you did not receive your card?[NEWLINE][BOUNDARY][NEWLINE]user: What should I expect after taking my photo?[NEWLINE]agent: After taking your photo we will process your VHIC and mail it to you. You should receive your card within 10 days.[NEWLINE][BOUNDARY][NEWLINE]user: What if you change your medical center during the trip since you received your original card?[NEWLINE]agent: You can contact the medical center where you currently receive care. Or, call us at 877 - 222 - 8387, Monday through Friday, 8:00 a.m. at 8:00 p.m.[NEWLINE][BOUNDARY][NEWLINE]user: and what do these new cards offer?[NEWLINE]agent: It also offers other useful new features. This includes "VA" printed in braille to help low vision Veterans quickly recognize the card, as well as an display of their latest branch of service emblem and a list of special awards they may have received.[NEWLINE][BOUNDARY][NEWLINE]user: and can I use this card as a credit card?


user: Hey, glad i could reach you. You know, i think i have a problem with a veterans health card i requested, because it hasn't arrived yet, What happened there?[NEWLINE]agent: Remember delivery period goes up to 10 days after you photo session. So, i have to ask, Is that period over?[NEWLINE]user: Yeah, is almost two weeks by now, and nothing.[NEWLINE]agent: Understood. Please call the VA medical center where you had your picture taken: if you can go there, then make use of our toll free number at 877-222-8387, Monday through Friday, from 8:00 am to 8:00 pm.[NEWLINE][BOUNDARY][NEWLINE]user: That's a handy information, thanks. If not with help from the coordinator that time, Can anyone help someone who want his/her picture taken in order to get its veteran health card?[NEWLINE]agent: Yes, the staff who are in collaboration with us. In that regard, they'll be happy to assist you to get your picture taken, scheduling alongside your next veteran health care appointment.[NEWLINE][BOUNDARY][NEWLINE]user: Do yo have any options for those whose hearing is reduced?[NEWLINE]agent: No problem, for that, just call to TTY 711[NEWLINE][BOUNDARY][NEWLINE]user: O.k, i'll write that down.Do you ask any document for showing in the picture session?[NEWLINE]agent: Yeah, we do that. The most basic documents would be: state-issued driver's licence and U.S, passport or passport card.[NEWLINE][BOUNDARY][NEWLINE]user: I read the other day that veterans cards are pretty cool now. Why is that?[NEWLINE]agent: New cards have a lot of improvement over the others. These cards include Braille language and your latest service.[NEWLINE][BOUNDARY][NEWLINE]user: Then to clarify, how do i get my card?


user: you haven't sent me my ID yet[NEWLINE]agent: Has it been more than 10 days since you had your picture taken and you haven't received your Veteran Health Identification Card yet?[NEWLINE]user: no, so it's 10 days before I can complain[NEWLINE]agent: Do you have hearing loss?[NEWLINE]user: yes, how did  you know? are you looking at my file[NEWLINE]agent: If you need help through the phone you can call TTY:  711[NEWLINE][BOUNDARY][NEWLINE]user: I knew that trick already.  what should I do with my old ID once I get my new one?[NEWLINE]agent: Your old ID should be cut up or shredded. We want all Veterans who are enrolled in VA health care to have the new more secure VHIC that better protects your personal information.[NEWLINE][BOUNDARY][NEWLINE]user: what else you got?[NEWLINE]agent: We can help you learn how to get a Veteran Health Identification Card. We can also help you find out what to do if your card is lost or stolen and what to do with any old ID cards you may have used for VA health care in the past.[NEWLINE]user: you can help if it was stolen?


user: I have a problem on which I need your advice. I haven't received my health card for veterans in the mail and I fear it might have gotten lost.[NEWLINE]agent: Has it been more than 10 days since you've had your picture taken and you haven't received your card yet?[NEWLINE]user: Yes,I haven't received anything.[NEWLINE]agent: In that case, please call the VA medical center where you had your picture taken, or call us at 877-222-8387.[NEWLINE]user: During which times can I call you?[NEWLINE]agent: We're here Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.[NEWLINE][BOUNDARY][NEWLINE]user: Great. So what should I do, once I reported that my card is lost?[NEWLINE]agent: You can request a replacement card at the VA medical center where you had your picture taken. You'll need to bring your driver's license, passport, or other government ID or be able to answer a series of challenge questions so we can verify your identity before we give you a new card.[NEWLINE]agent: Have you changed your medical center since getting your original card?[NEWLINE]user: No, I'm still at the same center as before.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Look, I'd love to do this over the phone but I'm hard of hearing. Do you have a number for that?[NEWLINE]agent: Of course. Simply call TTY: 711.[NEWLINE][BOUNDARY][NEWLINE]user: Will do, let me write down that number. One more question, if I may. I have never used my card, what can I use it for?


user: I have checked my email and I do not have my VHIC. Please, help me[NEWLINE]agent: Has it been more than 10 days since you took a photo and you have not received your card?[NEWLINE]user: No, just 5.[NEWLINE]agent: Do you have any kind of hearing loss?[NEWLINE]user: No, my hearing is fine.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: My VHIC was stolen 2 days ago. What should I do?[NEWLINE]agent: Ask for a replacement card at the VA medical center where you had your picture taken. Please, you must to bring your driver's license, passport or other government ID so we can verify your identity before we give you a new card.[NEWLINE]agent: Have you changed your medical center since you received your original card?[NEWLINE]user: Yes, I did it.[NEWLINE]agent: Please, contact the medical center where you currently receive care or call at 877-222 -8387, Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask you another question about VA. Is the VA responsible for these services?[NEWLINE]agent: Yes, Other services aren t covered under VA health care benefits.[NEWLINE][BOUNDARY][NEWLINE]user: If I were enrolled in your health care program, for example, I wouldn't have to pay a fee, right?


user: my health ID card is missing! what do I do???![NEWLINE]agent: You can get your card replaced at the VA medical center where you had your picture taken for the original ID. You will need a government ID or being to answer your challenge questions to verify your identity.[NEWLINE]agent: Are you still using the same medical center where you got your original card?[NEWLINE]user: Well, no, I moved recently. What do I do?[NEWLINE]agent: Contact your current medical center. Or you can call 877-222-8387 (Monday through Friday 8 a.m. to 8 p.m.), to verify your identity and get a new card sent to you.[NEWLINE][BOUNDARY][NEWLINE]user: All right, and regarding the medical benefits package, to use these medical services I must be enrolled in VA medical care?[NEWLINE]agent: Yes, you need to be enrolled in VA  health care, and you will need to have received care from us within the past 24 months to use VA urgent care.[NEWLINE][BOUNDARY][NEWLINE]user: There's more to VHIC than meets the eye. What if my old card reappears after I've received my new one?[NEWLINE]agent: Your new card will be more secure than your old one, so please destroy the old one if you find it. You can cut it up or shred it.[NEWLINE][BOUNDARY][NEWLINE]user: I have served this country since 1979, I have done a lot, could I access the benefits that you offer?[NEWLINE]agent: Of course. If you served prior to September 7, 1980, you will qualify for benefits.[NEWLINE][BOUNDARY][NEWLINE]user: What if my card is not sent to me immediately and it takes a few weeks? What should I do?[NEWLINE]agent: If it doesn't get to you within 10 days, please call 877-222-8387 to get it straightened out as soon as possible.[NEWLINE][BOUNDARY][NEWLINE]user: What is the ID card even used for anyway?[NEWLINE]agent: You use it to check in for your appointments, as well as get Veterans discounts at stores. It cannot be used as a credit card or insurance card.[NEWLINE][BOUNDARY][NEWLINE]user: What if I forget what my current medical center is to go get a new card?


user: How do I get a Fry Scholarship?[NEWLINE]agent: First choose a school[NEWLINE]user: How do I get help with that?[NEWLINE]agent: The GI Bill Comparison Tool can help you pick a school.] Use the GI Bill Comparison Tools You should contact your school s certifying official to make sure your program is approved for VA benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Can I make changes after I decide?[NEWLINE]agent:  you ll need to choose which program you want to use. Once you choose, you can t change your mind.[NEWLINE][BOUNDARY][NEWLINE]user: How does it apply to spouses?[NEWLINE]agent: If you remarry,  you ll no longer be eligible for the Fry Scholarship. You can still get Dependency and Indemnity Compensation DIC payments while using the Fry Scholarship.[NEWLINE][BOUNDARY][NEWLINE]user: How do I apply for benefits?[NEWLINE]agent:  Apply online now, or Fill out a Dependents Application for VA Education Benefits VA Form 22 - 5490 and send it to the VA regional benefit office where you want to go to school. Download VA Form 22 - 5490 PDF Find a VA regional benefit office[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm the child and my parent died in the line of duty before August 1, 2011?[NEWLINE]agent: you may qualify for both the Fry Scholarship and the Survivors and Dependents Educational Assistance DEA program. But you can use only one program at a time. We cap combined benefits at 81 months of full - time training.[NEWLINE][BOUNDARY][NEWLINE]user: What if my parent died in the line of duty before August 1, 2011?


user: I'm trying to collect as much information as i can about Fry scholarships, Can you tell me something?[NEWLINE]agent: With pleasure. Let me ask you something. Have you chose school yet?[NEWLINE]user: No, i had not do that, i was searching for info first.[NEWLINE][BOUNDARY][NEWLINE]agent: Understood. Then you have not applied for these benefits yet?[NEWLINE]user: Well, you saying that like this, i think i would be interested, yeah.[NEWLINE]agent: Excellent. All you need to do is going online and fill out a VA Form 22-5490 or Dependents Application for VA Education Benefits. After you fill that form out, you'll have to send it to the regional benefit office where in theory you would want to go to school.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, in that school choosing, it has anything to do with it, the fact that the child parent was serving and died on duty on 2009?[NEWLINE]agent: Certainly, it does. That fact, opens the possibility for the child to use both Fry scholarships and the dependent educational assistance. The down side would be that the child may use only one of the programs at a time.[NEWLINE][BOUNDARY][NEWLINE]user: Right, i guess is for the better that way. Getting all over the school choosing, is there any tool i can use? An app, website, guide?[NEWLINE]agent: In that regard, please make use of the GI Bill comparison tool. This application will be useful at the moment you want to pick up a school.Little reminder: Remember to contact the school's certifying official so he or she can assure you that the program you choose gets approved for VA benefits.[NEWLINE][BOUNDARY][NEWLINE]user: And what should be done in case someone has already started its education? i'm asking because i remembered that a relative has this situation but wants to get benefits.


user: hello I need information about the Fry Scholarships[NEWLINE]agent: Clear Learn about the Marine Artillery Sergeant John David Fry Scholarship Fry Scholarship, a scholarship for children and dependents of veterans.[NEWLINE]agent: Was your parent or spouse an active duty member?[NEWLINE]user: Yes[NEWLINE]agent: If this is the case, you may qualify for this benefit. I want to know if I am eligible for disability benefits[NEWLINE][BOUNDARY][NEWLINE]user: I would like to know what happens if I am not legally an adult?[NEWLINE]agent: In that case your parent or guardian must sign the application.[NEWLINE][BOUNDARY][NEWLINE]user: And in the event that the spouse of the vetrano remarries?[NEWLINE]agent: in that case he will no longer be eligible for the Fry scholarship. You can still receive dependency compensation and indemnity DIC payments while using the Fry scholarship.[NEWLINE][BOUNDARY][NEWLINE]user: What requirements must I meet if I am the child of a service member?[NEWLINE]agent: as the child of a service member You can be married or single to be eligible for the benefit[NEWLINE]user: If I receive the DIC, what should I do if I start using the Fry scholarship?


user: hello I need information about the Fry Scholarships[NEWLINE]agent: Clear Learn about the Marine Artillery Sergeant John David Fry Scholarship Fry Scholarship, a scholarship for children and dependents of veterans.[NEWLINE]user: If my father was an active duty member who died in the line of duty in 2005 I am eligible for the fry scholarships?[NEWLINE]agent: of course you may qualify for this benefit. you just need to find out if you are eligible to receive the scholarship[NEWLINE][BOUNDARY][NEWLINE]user: Can I qualify if my father died in 2005?[NEWLINE]agent: If your parents died in the line of duty before August 1, 2011, you may qualify for both the Fry Grant and the DEA Educational Assistance Program for Survivors and Dependents. But you can only use one program at a time. We limit the combined benefits to 81 months of full-time training.[NEWLINE][BOUNDARY][NEWLINE]user: And in the case of the spouse of a service member, can he receive this benefit?[NEWLINE]agent: Has the spouse remarried?[NEWLINE]user: do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I want to know if I am eligible for disability benefits[NEWLINE]agent: You may be able to obtain Fry Scholarship benefits if you are the child or surviving spouse of an active duty member who died in the line of duty on or after September 11, 2001.[NEWLINE][BOUNDARY][NEWLINE]user: And how do I apply for benefits?


user: can you give me details of Fry Scholarships[NEWLINE]agent: Learn about the the Marine Gunnery Sergeant John David Fry Scholarship Fry Scholarship, a scholarship for children and dependents of Veterans[NEWLINE]user: if my spouse was an active duty member who died in the line of duty on September 11, 2001[NEWLINE]agent: you may qualify for this benefit. Find out if you re eligible for education benefits through this scholarship[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible for Fry Scholarship benefits?[NEWLINE]agent: You may be able to get benefits under the Fry Scholarship if you re the child or surviving spouse of an active - duty service member who died in the line of duty on or after September 11, 2001.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get a Fry Scholarship?[NEWLINE][BOUNDARY][NEWLINE]agent: do you want to choose a school?[NEWLINE]user: yes[NEWLINE]agent: The GI Bill Comparison Tool can help you pick a school. Use the GI Bill Comparison Tool ou should contact your school s certifying official to make sure your program is approved for VA benefits[NEWLINE][BOUNDARY][NEWLINE]user: What benefits can I get?


user: Hello there. I'm here because I have questions about getting a fry scholarship.[NEWLINE]agent: Then you're in the right place. Have you chosen a school yet?[NEWLINE]user: Yes, I have.[NEWLINE]agent: In that case, you should contact your school's certifying official to make sure your program is approved for VA benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, I already did. I was told that there also is this DEA program, which I qualify for. Can I use the DEA program as well?[NEWLINE]agent: You may qualify for both the Fry Scholarship and the Survivors and Dependents Educational Assistance DEA program, but you can use only one program at a time. We cap combined benefits at 81 months of full-time training.[NEWLINE]user: Ah, alright. I thought I could use both. By the way, I'm the son of a service member, do I need to be married to be eligible?[NEWLINE]agent: You can be married or unmarried.[NEWLINE][BOUNDARY][NEWLINE]user: What if I already started my educational program? Can I still expect benefits to be paid?[NEWLINE]agent: Yes, you should ask a certifying official from your school or your employer to fill out a VA Enrollment Certification VA Form 22-1999. They'll need to submit it online using VA Online Certification VA-ONCE.[NEWLINE][BOUNDARY][NEWLINE]user: I'll do that. And what benefits are we talking about?


user: Hey, I am looking for help on how to get a fry scholarship.[NEWLINE]agent: Have you chosen a school yet?[NEWLINE]user: Yes, I already have chosen a school.[NEWLINE]agent: In that case you should contact your school's certifying official to make sure your program is approved for VA benefits.[NEWLINE][BOUNDARY][NEWLINE]user: I already know that it is, but what should I do if I qualify for both the fry scholarship and DEA? Apply for both?[NEWLINE]agent: In that case, you'll need to choose which program you want to use. But beware: once you choose, you can't change your mind.[NEWLINE][BOUNDARY][NEWLINE]user: I understand, I have to choose one. Well, where do I apply for benefits then?[NEWLINE]agent: You can apply online now, or fill out a Dependents Application for VA Education Benefits VA Form 22-5490 and send it to the VA regional benefit office where you want to go to school.[NEWLINE]user: But what if I've already started my educational program? Can I still get the benefits?[NEWLINE]agent: Of course, just ask a certifying official from your school or your employer to fill out a VA Enrollment Certification VA Form 22-1999. They'll need to submit it online using VA Online Certification VA-ONCE.[NEWLINE][BOUNDARY][NEWLINE]user: My dad died on a combat mission, 12 years ago. I've read that this qualifies me for several support programs, do you know which?


user: Good day. I want to learn more about Fry scholarships, please.[NEWLINE]agent: Then you're in the right place. Here you can learn about the the Marine Gunnery Sergeant John David Fry Scholarship Fry Scholarship, a scholarship for children and dependents of Veterans.[NEWLINE]user: My husband died on a combat mission a few years ago, does this qualify me for the scholarship?[NEWLINE]agent: Yes, you may qualify for this benefit. We can find out if you're eligible for education benefits through this scholarship, if you want.[NEWLINE][BOUNDARY][NEWLINE]user: That'd be great. You see, I lost my husband twelve years ago. Which scholarship can I get? The fry scholarship, right?[NEWLINE]agent: Yes, you may qualify for both the Fry Scholarship and the Survivors and Dependents Educational Assistance DEA program. But you can use only one program at a time.[NEWLINE]user: Does this mean you cap combined benefits at some point?[NEWLINE]agent: Correct. We cap combined benefits at 81 months of full-time training.[NEWLINE][BOUNDARY][NEWLINE]user: Good to know. So, do I qualify for the Fry scholarship then?[NEWLINE]agent: You may be able to get benefits under the Fry Scholarship if you re the child or surviving spouse of an active-duty service member who died in the line of duty on or after September 11, 2001.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you the spouse of a service member?[NEWLINE]user: Yes, I'm the wife of a veteran who passed away.[NEWLINE]agent: Did you remarry?[NEWLINE]user: No, I would never marry another man. My husband was the love of my life.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I'm receiving dependency, can I receive it along with the Fry scholarship?


user: I wanted to see what job training you had available for a vet looking for a job[NEWLINE]agent: Do you have a service-connected disability that limits your ability to work or prevents you from working?[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: can you link me to more resources?[NEWLINE]agent: Yes, I'll give you the link to external resources that can help you in your job search[NEWLINE][BOUNDARY][NEWLINE]user: what help do you have for someone who is disabled because of the service?[NEWLINE]agent: We have Vocational Rehabilitation and Employment programs that help you learn new skills, find a job, start a business, get educational counseling, or return to your former job[NEWLINE][BOUNDARY][NEWLINE]user: are dependents eligible for anything?[NEWLINE]agent: We can help dependent family members find out if they are eligible for certain counseling services, training, and education benefits[NEWLINE][BOUNDARY][NEWLINE]user: do you have any other resources other than job search?


user: Can you explain to me what VA Vocational Rehabilitation is?[NEWLINE]agent: First off, do you have a service-connected disability that limits your ability to work or even prevents you from working?[NEWLINE]user: Yes, I am not able to work because of a service-connected disability.[NEWLINE]agent: The VA Vocational Rehabilitation and Employment program will be able to help you and you can find out if you are eligible.[NEWLINE][BOUNDARY][NEWLINE]user: Can family members of service members and Veterans get help with these resources?[NEWLINE]agent: Yes, dependent family members can get counseling services, training, and education benefits.[NEWLINE][BOUNDARY][NEWLINE]user: How can I access VR&E?[NEWLINE]agent: You can contact VR&E through Integrated Disability Evaluation System or IDES if you are wounded, injured, or become sick during your service time and can't perform duties.[NEWLINE][BOUNDARY][NEWLINE]user: Are there any more resources I could use at this time?[NEWLINE]agent: You can use VetSuccess on Campus and find out if our counselors can help you transition from military to college life.[NEWLINE][BOUNDARY][NEWLINE]user: What is available through VR&E?[NEWLINE]agent: VR&E programs for service members and Veterans Explore help you learn new skills, find a new job, starting a business, and getting educational counseling or returning to a former job.[NEWLINE]user: How can I find out if I can get VR&E benefits and services as a service member?


user: can you give me details of VA Vocational Rehabilitation[NEWLINE]agent: you have a service - connected disability that limits your ability to work or prevents you from working[NEWLINE]user: yes[NEWLINE]agent:  the VA Vocational Rehabilitation and Employment VR&E program also referred to as Chapter 31 can help[NEWLINE][BOUNDARY][NEWLINE]user: relatives enter the service?[NEWLINE]agent: Dependent family membersFind out if you 're eligible for certain counseling services, training, and education benefits[NEWLINE][BOUNDARY][NEWLINE]user: can you give me details of For service members and Veterans with service-connected disabilities[NEWLINE]agent: VR&E programs for service members and VeteransExplore VR&E support - and - services tracks for help learning new skills, finding a new job, starting a business, getting educational counseling, or returning to your former job[NEWLINE][BOUNDARY][NEWLINE]user: I need more information about the resources[NEWLINE]agent: VetSuccess on CampusFind out if our counselors can help you transition from military to college life[NEWLINE][BOUNDARY][NEWLINE]user: how do i access VR&E


user: can you give me details of VA Vocational Rehabilitation[NEWLINE]agent:  you have a service - connected disability that limits your ability to work or prevents you from working[NEWLINE]user: not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: relatives enter the service?[NEWLINE]agent: yes, Miembros de la familia dependientes Averigüe si es elegible para ciertos servicios de asesoramiento, capacitación y beneficios educativos[NEWLINE][BOUNDARY][NEWLINE]user: I need more information[NEWLINE]agent: VetSuccess on CampusFind out if our counselors can help you transition from military to college life[NEWLINE][BOUNDARY][NEWLINE]user: how to request benefit services[NEWLINE]agent: How to applyFind out how to apply for VR&E benefits and services as a service member or Veteran[NEWLINE]user: can you give me details of the programs for veterans with service-related disabilities[NEWLINE]agent: VR&E programs for service members and VeteransExplore VR&E support - and - services tracks for help learning new skills, finding a new job, starting a business, getting educational counseling, or returning to your former job[NEWLINE][BOUNDARY][NEWLINE]user: Sure. Now I need to ask aboutV A V c.Also, for XXXX. if i have a disability


user: I need to know what vocational rehab is and if it is something that can help me.[NEWLINE]agent: Do you have a service-connected disability that affects your ability to work either partially or fully?[NEWLINE]user: I have a disability but I don't know how it affects my work since I haven't tried to work in a while. But I thought I would look into this because someone suggested it might be something that can help me.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I mean, I think I can still work. Is there something that could help me find a job that would work for me?[NEWLINE]agent: Our VA Vocational Rehabilitation and Employment (VR&E) program does provide assistance in finding jobs.[NEWLINE]user: So do you think I would qualify to use it?[NEWLINE]agent: You should call your local VA to see if VR&E is right for you, but it does sound like they could help you.[NEWLINE]user: Is there another way I could apply without calling?[NEWLINE]agent: You can also access VR&E through the Integrated Disability Evaluation System (IDES).[NEWLINE][BOUNDARY][NEWLINE]user: My wife has been looking for a job too, and it has been very stressful to her. Can you help her find a job too?


user: Hello there. How are you doing today? I came here to learn more about vocational rehabilitation, maybe you can explain a few things to me?[NEWLINE]agent: Of course. Do you have a service-connected disability that limits your ability to work or prevents you from working?[NEWLINE]user: No, I don't.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I'm a former soldier who was wounded in action, I took a bullet for my country. God bless America. Now I want to know what America can do to support me with my disability. Can you tell me, please?[NEWLINE]agent: Gladly. You can explore VR&E support-and-services tracks for help learning new skills, finding a new job, starting a business, getting educational counseling, or returning to your former job, for example.[NEWLINE]user: How can I access this VR&E thing?[NEWLINE]agent: You can access VR&E through the Integrated Disability Evaluation System IDES.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. Is there something you can do for my wife and family as well?[NEWLINE]agent: Yes. We can help you find out if you're eligible for certain counseling services, training, and education benefits.[NEWLINE][BOUNDARY][NEWLINE]user: I suppose you can help me figure out if I'm eligible for the VR&E program too?


user: Can you tell me more about vocational rehabilitation? I have several questions about it.[NEWLINE]agent: Do you have a service-connected disability that limits your ability to work or prevents you from working?[NEWLINE]user: No, that is not the case.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Look, I'm a veteran who isn't too good with the Internet, but my disability currently doesn't let me do this in another way. Can you explain to me how I can apply for benefits?[NEWLINE]agent: Yes, we can help you find out how to apply for VR&E benefits and services as a service member or Veteran.[NEWLINE]user: That sounds great. What can your programs offer me?[NEWLINE]agent: You can explore VR&E support-and-services tracks for help with learning new skills, finding a new job, starting a business, getting educational counseling, or returning to your former job.[NEWLINE][BOUNDARY][NEWLINE]user: What about family members who depend on me?[NEWLINE]agent: We can help you find out if you're eligible for certain counseling services, training, and education benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Sounds good. Do you have any more helpful resources?


user: hello I need information about VA Vocational Rehabilitation[NEWLINE]agent: Do you have a service related disability that limits your ability to work or prevents you from working?[NEWLINE]user: do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: And where can I go if I am injured in my service and I cannot perform my tasks?[NEWLINE]agent: Accessing VR&E through the IDES Integrated Disability Assessment System If you are injured, injured or become ill while performing your service and are unable to perform your tasks, find out how you can access VR&E services as soon as possible through IDES[NEWLINE]user: and there what can I do?[NEWLINE]agent: Find out how you can access VR&E services as soon as possible through IDES[NEWLINE]user: and what information is there for service members and veterans with service-related disabilities[NEWLINE]agent: VR&E Programs for Service Members and Veterans Explore VR&E support tracks and services to help you learn new skills, find a new job, start a business, obtain educational advice, or return to your previous job[NEWLINE][BOUNDARY][NEWLINE]user: and what are your most useful resources?[NEWLINE]agent: VetSuccess on campus Find out if our advisers can help you move from military to college life.[NEWLINE][BOUNDARY][NEWLINE]user: and there are grants for family members of service members and veterans with service-related disabilities


user: Is there a way to access my VA life insurance policy online?[NEWLINE]agent: Do you have VA life insurance?[NEWLINE]user: No not at this time.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Am I able to check my policy status?[NEWLINE]agent: Yes, you can check your policy status when you get VA life insurance and make sure it is up to date, check your premium amount each month, and find out about renewal options.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know the life insurance policy I'm registered for? is another concern I have. Is there a deadline?[NEWLINE]agent: Yes  In some cases, you must act within 120 days of leaving the military to be sure there s no break in your coverage.[NEWLINE][BOUNDARY][NEWLINE]user: I want to inquire about VA life insurance policy. Can I switch to a different plan and maintain my premium?[NEWLINE]agent: Yes, you will be able to see your premium each month even if you make a change.[NEWLINE]user: May I ask another question? What exactly is Va life insurance?[NEWLINE]agent: VA life insurance can offer financial security for Veterans, service members, and their spouses and dependent children.[NEWLINE]user: One more thing for the life insurance policy. What is the easiest way to manage my policy?[NEWLINE]agent: The easiest way to manage your policy is to use the online portal.[NEWLINE][BOUNDARY][NEWLINE]user: How would I access my policy?[NEWLINE]agent: Do you have a VA life insurance policy with a file number that starts with V, RH, J, RS, K, or W?[NEWLINE]user: Yes, I have a file number that starts with RH.[NEWLINE]user: How would I access my policy online through the Office of Servicemembers Group Life Insurance?


user: I wanted to look at my VA life insurance information online and need help[NEWLINE]agent: Do you already have VA life insurance?[NEWLINE]user: yes I do[NEWLINE]agent: Okay, you can use your online portal to manage your policy online.[NEWLINE]user: what of it can I manage online?[NEWLINE]agent: You can check your policy's status to make sure it is up to date, you can pay your premium, and you can find out about your plan and renewal options[NEWLINE][BOUNDARY][NEWLINE]user: ok but how do I log in so I can do that?[NEWLINE]agent: Do you have a VA life insurance policy with a file number that starts with a V, RH, J, RS, K, or W?[NEWLINE]user: no I don't[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: I have VGLI life insurance so how do I log in or register?


user: Hey, if a person needs to check some things onits life insurance policy, How can do that?[NEWLINE]agent: I understand that you have a VA life insurance?[NEWLINE]user: No, i don't have any of that. Just asking out like a favor for another people.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, you check, but meanwhile, can you tell me how to gain access?[NEWLINE]agent: No problem, Let me ask you something, Do you know if any of those people you mentioned have file numbers that starts with a V, RH, J, RS, K or W?[NEWLINE]user: Yeah, i know at least two of them who have files with those letters.[NEWLINE]user: In fact, i think they one of them have something called veterans insurance or something like that. Is that important?[NEWLINE]agent: It sure is. If one of them has that kind of insurance, then he or she can access its policy online through the office of service members at Prudential Insurance Company of America. They work with that kind of policy.[NEWLINE][BOUNDARY][NEWLINE]user: You talk too much about this online thing, Could you tell me how can be useful to me?[NEWLINE]agent: Accessing your insurance policy online can be used to check many thing about your insurance.[NEWLINE]user: Like what?


user: I want to do my life insurance business online with the VA[NEWLINE]agent: Do you have VA life insurance?[NEWLINE]user: yes[NEWLINE]agent: You can use the online portal to manage your policy online[NEWLINE]user: can I pay my premium by logging on and doing what I have to do?[NEWLINE]agent: Yes, you can pay your premium there[NEWLINE][BOUNDARY][NEWLINE]user: is that the same place to go to do your VGLI insurance business?[NEWLINE]agent: You access your Veterans Group Life Insurance policy online through the Office of Servicemembers Group Life Insurance at Prudential Insurance Company of America.[NEWLINE][BOUNDARY][NEWLINE]user: what else can I do when I log in besides paying my premium?[NEWLINE]agent: You can check your policy's status to make sure it is up to date, and you might be able to find out about your plan and renewal options[NEWLINE][BOUNDARY][NEWLINE]user: where do I go to log in?[NEWLINE]agent: Do you have a VA life insurance policy with a file number that starts with a V, RH, J, RS, K, or W?[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: where do I go to do my business if I have a VGLI policy?[NEWLINE]agent: You can access your policy online through the Office of Servicemembers Group Life Insurance at Prudential Insurance Company of America.[NEWLINE]user: do I go to the office of servicemembers website or Prudential website?


user: Hello I need information about How to Access my VA life insurance policy online[NEWLINE]agent: do you have VA life insurance?[NEWLINE]user: Yes[NEWLINE]agent: If you have VA life insurance, the easiest way to manage your policy is online.[NEWLINE]user: What can I use the online portal for?[NEWLINE]agent: You can use your online portal to:   check the status of your policy to make sure it is up to date   Pay your premium the amount you will pay each month to keep your coverage s    Learn about your plan and renewal options.[NEWLINE][BOUNDARY][NEWLINE]user: and How do I access my policy?[NEWLINE]agent: Access your policy online through the Prudential Insurance Company of America Service Member Group Life Insurance Office. Prudential works with us to provide SGLI and VGLI benefits to service members and veterans. Find your policy through Prudential Insurance Company of America[NEWLINE]user: what kind of benefits does it provide?[NEWLINE]agent: Prudential works with us to provide SGLI and VGLI benefits to service members and veterans.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do to ensure my coverage?


user: Hello I need information about How to Access my VA life insurance policy online[NEWLINE]agent: do you have VA life insurance?[NEWLINE]user: do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How do I access my policy?[NEWLINE]agent: If you have a VA life insurance policy with a file number that begins with V, RH, J, RS, K or W or you want to apply for the service - life insurance for disabled people life insurance for veterans who have to be disabled As a result of serving in the military, access your policy online through VA. Find your policy through VA[NEWLINE]user: Yes[NEWLINE]user: What do I do if I have a VGLI Life Insurance policy?[NEWLINE]agent: If this is the case, access your policy online through the Prudential Insurance Company of America Service Members Group Life Insurance Office. Prudential works with us to provide SGLI and VGLI benefits to service members and veterans. Find your policy through Prudential Insurance Company of America[NEWLINE][BOUNDARY][NEWLINE]user: and how is the easiest way to administer my policy?[NEWLINE]agent: the easiest way to manage your policy is online. You can use their online portal for that purpose[NEWLINE][BOUNDARY][NEWLINE]user: and where can i find my policy?[NEWLINE]agent: Find your policy through Prudential Insurance Company of America[NEWLINE][BOUNDARY][NEWLINE]user: and what things will the online portal allow me to do?


user: Hi. I'm a veteran ad I'm looking for how to access to a life insurance for us.[NEWLINE]agent: Do you have a VA life insurance?[NEWLINE]user: No, I don't have any.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: If I get one, how can I control it?[NEWLINE]agent: The easier way yo manage your policy is online.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about  VA life insurance options, which one is the insurance that we get when serving?[NEWLINE]agent: SGLI, Servicemembers Group Life Insurance offers insurance while you are serving[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about Veterans Group Life Insurance, and Service Members Group Life Insurance, how can I make access to the management online?[NEWLINE]agent: To get access to your policy online you need to have a VGLI control number. You'll find your policy through prudential insurance company of america.[NEWLINE][BOUNDARY][NEWLINE]user: I'd still like to learn more about VA life insurance. Do they have any advantages in critical situations?[NEWLINE]agent: Benefits for totally disabled or terminally.[NEWLINE][BOUNDARY][NEWLINE]user: By the way, to keep my policy and my coverage up to date, do I have to revise it all the time?[NEWLINE]agent: Yes, you need to check it, to keep it updated and keep your coverage through your payments.[NEWLINE]user: What about if I don't know remember what my policy covers?


user: Hi, good afternoon. I have a veterans life insurance and i would like to know what kind of options you can offer me for managing it?[NEWLINE]agent: Sorry, I understand that you have a veterans life insurance?[NEWLINE]user: That's right. I have one of those.[NEWLINE]agent: Good. Then you must know that you can go online to manage various options of your policy, such as check your policy's status or pay your premium.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a time frame in which I must act after leaving the military to ensure I still have coverage under veterans life insurance?[NEWLINE]agent: Yes  In some cases, you must act within 120 days of leaving the military to be sure there s no break in your coverage.[NEWLINE]user: How do I know which life insurance program I m eligible for?[NEWLINE]agent: Different programs cover Veterans VGLI, service members SGLI, and family members FSGLI. You may also be able to get short - term financial coverage through TSGLI to help you recover from a traumatic severe injury.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need VA life insurance options?[NEWLINE]user: No[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: ARe there options for life insurance if I'm disabled?


user: Hello. I've been receiving veteran benefits since some time ago, but i've been a little messy with my transactions. Is there a way to know about my doings?[NEWLINE]agent: You don't need to worry there. You can go online to get your benefits history.[NEWLINE][BOUNDARY][NEWLINE]user: That would imply for me to register on an online portal, right?[NEWLINE]agent: That would be correct. Are you comfortable with that, in order to check your history?[NEWLINE]user: No, i'm not.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: But, then again, i suppose it's the only way to check that out. What would i need in any case?[NEWLINE]agent: You'll need a Premium DS Logon account, because your current credential MyVetHealth or ID won't work here. Once you get into eBenefits, you'll need to upgrade your account to Premium.[NEWLINE]user: I want to know regarding my eligibility for additional VA disability compensation for my dependent(s). What are the various ways to apply for benefits?[NEWLINE]agent: You may be eligible for additional disability compensation for a spouse, child, and/or parent if you meet both of the requirements[NEWLINE][BOUNDARY][NEWLINE]user: I think I'll give it a shot to file a VA disability. Could you tell me if is it possible for me to have my benefits increased?[NEWLINE]agent: You can do that by filing a claim for a VA disability increase.[NEWLINE][BOUNDARY][NEWLINE]user: OK thank you. I would also like to find out how to cancel my direct deposit payments? can I go to an office? or just by call?


user: I'm looking for information about my veteran payments, about my transaction history, please.[NEWLINE]agent: You can find that information via online.[NEWLINE][BOUNDARY][NEWLINE]agent: You must have a eBenefits account, because you're a veteran. have you signed in lately?[NEWLINE]user: Yeah, i went there but don't know how to locate that.[NEWLINE]agent: So you never has been able to see this feature?[NEWLINE]user: No, i haven't been able to do that.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: It doesn't matter. Look, what happens if i need to change some of my information, like my deposit address or my contact data?[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have access to the web or have a VA office near to your location?[NEWLINE]user: No, i don't have any of that.[NEWLINE][BOUNDARY][NEWLINE]agent: Could you at least get access to your VA.gov profile somehow?[NEWLINE]user: No, sorry, but i really can't do that.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I'm still hoping to learn more about direct deposit. Is there a direct deposit option on VA.gov?[NEWLINE]agent: Not yet. We're in the process of bringing direct deposit to VA.gov.[NEWLINE][BOUNDARY][NEWLINE]user: I want to inquire about adding a dependent to VA disability benefits. What if he's a 19-year-old boy who attends school full-time?


user: I signed up for the online veteran payments portal the other day but i haven't had the opportunity to sneak around. Can you specify me what can i see there, related to my payments?[NEWLINE]agent: Are you a veteran then?[NEWLINE]user: No, i'm not. But i think is not necessary to be one, isn't? there are other types of people who use this portal.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Fine. Tell me something. If i need to change my address in the future, can i do it through where?[NEWLINE]agent: You can go to VA.gov and access your profile. There you can make changes to your information and those changes will automatically will be changed in all your disability data across sites, meaning changes in data related to compensation, pension benefits, claims and appeals.[NEWLINE]user: Can you guide my through the process of changing my address online?[NEWLINE]agent: Gladly. On our page you can find out how to change your address on file with VA.[NEWLINE][BOUNDARY][NEWLINE]user: That's very wide. Say, if i need more changes to my information. I should get into contact with veterans affairs?[NEWLINE]agent: Absolutely. An up to date information is always preferred because it could affect your rating or payment. Changes could include marital status, birth of a baby, child adoption or any other life changes.[NEWLINE][BOUNDARY][NEWLINE]user: Do you know information on how I will add a dependent to my VA disability compensation?[NEWLINE]agent: Well, you can start by submitting the Statement of Dependency of Parent VA Form- 219-509.[NEWLINE][BOUNDARY][NEWLINE]user: That's helpful to hear. Can I also know if I'm able to contact VA if I have other changes to my information? Some people told me that disability benefits should be improved. So, how's it going?[NEWLINE]agent: That information is correct. IF you have a disability rating which goes over 30%, you can get a higher payment adding eligible dependents.[NEWLINE]user: But that's the only way to get an increase? What about a worsening on my possible disability?


user: What should I do if I need to change my direct deposit or contact information?[NEWLINE]agent: do you want to change your information?[NEWLINE]user: yes[NEWLINE]agent: any of these ways:online, or contact your nearest regional benefits office or VA eligibility office[NEWLINE][BOUNDARY][NEWLINE]user: ok how can I see my payment history?[NEWLINE]agent:  you 'll need a Premium DS Logon account. Your My HealtheVet or ID.me credentials won t work on the eBenefits website. Go to eBenefits to sign in, register, or upgrade your DS Logon account to Premium.[NEWLINE][BOUNDARY][NEWLINE]user: There is something else I want to ask about learning about my benefits.  Where can I find information pertaining to my benefits for my service-related disability?[NEWLINE]agent: Explore VA.gov to learn about your benefits[NEWLINE][BOUNDARY][NEWLINE]user: how to download the guide for family members[NEWLINE]agent: Get started with caregiver benefits PDF Apply for survivor benefits PDF[NEWLINE][BOUNDARY][NEWLINE]user: How is life insurance? Explore VA life insurance options[NEWLINE]agent: Life insuranceExplore VA life insurance options for Veterans, service members, and families. Manage your policy online, file claims for benefits, and access helpful resources.[NEWLINE]user: how is housing assistance


user: Hello and good afternoon. I've been receiving veteran benefits for some time now and i would like to have everything that is payment-related, well, sorted out. Is there any way to do that?[NEWLINE]agent: There is one. You may be able to do that using your payment's history online.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you signed up on eBenefits?[NEWLINE]user: Yeah, i registered some time ago.[NEWLINE]agent: Then you'll use this tool to see you history? Do you know what to do?[NEWLINE]user:  i don't know, no. But i'll definitely try to use it.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, if you can't clarify that, don't worry for now. Instead, could you tell me if i can change my information after i signed up?[NEWLINE]agent: In fact, you can. And you have multiple options. So, you can do that using our online application and also have the option to contact your nearest veterans regional office or even an eligibility office.[NEWLINE][BOUNDARY][NEWLINE]user: Got it. Now, once i get inside the eBenefits page, what can i expect to see regarding payments history?[NEWLINE]agent: You'll get a correlation of your past veterans payments, related to the following: Survivor pension benefits and survivors and dependents Educational Assistance benefits.[NEWLINE][BOUNDARY][NEWLINE]user: One more thing to ask about VA benefits claim. What VA benefits I am authorized to, while in service?


user: Hello, I need some help with viewing my payment history.[NEWLINE]agent: Then you are in the right place. We can help you find out how to view your VA payment history online.[NEWLINE][BOUNDARY][NEWLINE]user: Great. Do I need to sign in to eBenefits to view it?[NEWLINE]agent: Do you want to use this feature then?[NEWLINE]user: Well, yeah.[NEWLINE]agent: Then you'll need a Premium DS Logon account. Your My HealtheVet or ID.me credentials won't work on the eBenefits website. Go to eBenefits to sign in, register, or upgrade your DS Logon account to Premium.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask another question about changing your VA direct deposit information.[NEWLINE]agent: We re here Monday through Friday, 8:00 a.m. to 9:00 p.m. ET. Change your address through your VA.gov profile You can sign in to VA.gov and change your address or other contact information in your VA.gov profile. Can I update my address on my VA.gov profile?[NEWLINE][BOUNDARY][NEWLINE]user: What if I have a disability rating that is higher than 25%?[NEWLINE]agent: If you have a disability rating of 30% or higher, you may be able to add eligible dependents to your VA disability compensation to get a higher payment also called a benefit rate.[NEWLINE]user: Can you help me find out how to add dependents that qualify?[NEWLINE]agent: Yes, I can help you find out how to add eligible dependents.[NEWLINE][BOUNDARY][NEWLINE]user: I recently moved and my address has changed. Does this matter?


user: When I sign into the VA website, can I see any information about VA payments I have gotten?[NEWLINE]agent: Are you a military veteran?[NEWLINE]user: Yes, of course. I just need more information about the payments I have already received.[NEWLINE]agent: Upon signing into the site, you will be able to see a history of payments for disability compensation, pension, and education benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, now regarding VA financial advice, how can I contact you and get help avoiding foreclosure?[NEWLINE]agent: In that case, you can contact us anytime to request that we assign a VA loan technician to your loan and get advice of what to do.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I have already missed a few mortgage payments?[NEWLINE]agent: This plan will help you to go back to making your regular payments.[NEWLINE]user: But what can I do if I can make the payments on the way I am.[NEWLINE]agent: In that case you might need a loan modification and make a fresh start.[NEWLINE]user: And what will happen with the missed payments?[NEWLINE]agent: This plan should help you add the missed mortgage payments and any related legal cost to your total loan balance.[NEWLINE][BOUNDARY][NEWLINE]user: I don't really have any financial good experience.


user: Can I look up the VA payments I have gotten in the past?[NEWLINE]agent: Yes, you can. Did you need help with that?[NEWLINE][BOUNDARY][NEWLINE]user: Yeah I need help with that. Is there a page on the VA website for that?[NEWLINE]agent: First, you need to go to the eBenefits page. Are you able to sign in there?[NEWLINE]user: No, I can't. I don't have a login. What do I do now?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Isn't in the same as my My HealtheVet ID sign in information?[NEWLINE]agent: That isn't the same, you will need Premium DS Logon account. You can sign up for that right on the eBenefits page![NEWLINE][BOUNDARY][NEWLINE]user: I see. If I need to change my account information like changing of address I still can do it there, correct?[NEWLINE]agent: Yes, make sure your contact information is updated so we send information about your benefits and services as well as any prescriptions, lab test results, or appointment reminders you may need to the right location.[NEWLINE][BOUNDARY][NEWLINE]user: there is something else to narrow down on whether or not I qualify for the application. Am I Eligible For Additional VA Disability Compensation For My Dependents?[NEWLINE]agent: whether you may be eligible for additional disability compensation for a spouse, child and / or parent[NEWLINE][BOUNDARY][NEWLINE]user: Thank you, I would like to know how long it takes for my disability payment to arrive?[NEWLINE]agent: Was your disability rating 10% or higher?[NEWLINE]user: Yes it is 50%.[NEWLINE]agent: Thank you. You should expect your payment within 15 days of your decision notice.[NEWLINE]user: It's been about 3 weeks and I haven't gotten it yet. What do I do now?


user: Hello I need information about Where to go for VA medical care?[NEWLINE]agent: have you signed up for VA medical care?[NEWLINE]user: do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Where do I go for care?[NEWLINE]agent: You will receive regular care at the VA location you choose.[NEWLINE]user: I'd also like to know who will be responsible for my care at the VA? What if I require additional services to meet my requirements?[NEWLINE]agent: In that case, your team may call other providers like social workers or specialists to help with your care.[NEWLINE]user: You also know about this, I have a health condition that makes me need specific medications, can you guarantee them?[NEWLINE]agent: in that case we can also refer it to other places. Your healthcare team will use our electronic medical record system to coordinate your care no matter where you are.[NEWLINE][BOUNDARY][NEWLINE]user: I was thinking about moving to France with my wife. Do you have any programs for those who live internationally?[NEWLINE]agent: Yes. You can sign up for our Foreign Medical Program. This program will pay for certain needed health care services received in a foreign country.[NEWLINE][BOUNDARY][NEWLINE]user: What if I sign up for VA medical care?[NEWLINE]agent: it becomes part of the nation's largest integrated health care system with more than 1,200 care locations serving nearly 9 million veterans each year.[NEWLINE]user: and how many places of attention do they have?[NEWLINE]agent: more than 1,200 medical care locations throughout the country[NEWLINE][BOUNDARY][NEWLINE]user: What if I move, what should I do to change my location address?[NEWLINE]agent: To change your address, call us at 877 - 222-VETS 877 - 222 - 8387, Monday through Friday, 8:00 a.m. at 8:00 p.m. We will gladly change the area[NEWLINE]user: and if my new address is outside theUSA?


user: Hi, I'm a veteran and wanted to know if there are any health care facilities i can go in case i need, please.[NEWLINE]agent: Before that, i have to ask, Did you sign up for veterans health care?[NEWLINE]user: Actually, i didn't do that.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Look, lets say i already signed up for veterans health care, and i've moved to a new location far from my previous one. I guess i'll have to update my data, How can i do that?[NEWLINE]agent: You can give us a call at 877-222-VETS or 877-222-8387, Monday through Friday, from 8 am to 8 pm. ET[NEWLINE][BOUNDARY][NEWLINE]user: I also need more information about what veterans health care, care and services does VA health care cover?[NEWLINE]agent:  [6] Each Veteran s medical benefits package is unique.s   [7] Yours will include care and services to help :s   [8] Treat illnesses and injuriess[NEWLINE]user: You know, I don't really like being in a center or treatment center. Is there a possibility that I can receive treatment in my own home? For me it would be much more comfortable and I could say that even more efficient the program covers that, right?[NEWLINE]agent: That's a certain possibility. You may get not only health care, but nursing care or even everyday help, right in the comfort of your home.[NEWLINE][BOUNDARY][NEWLINE]user: No, I don't believe so, but I may have signed up, so could you please tell me how I can obtain this?[NEWLINE]agent: If you are not currently in the VA health care program you can apply for benefits today.[NEWLINE]user: That sounds like suited to me. But lets say i'm in other location, needing assistance and the health facility can't give it to me. What happens there?[NEWLINE]agent: As enrolled veteran, you should be covered. You'll need to find out how you can be able to receive treatment from a local provider.[NEWLINE][BOUNDARY][NEWLINE]user: Ah,then better look for it soon. Tell me something, when i need to go to a facility, i'll be receiving good and constant care?


user: Hey there, i have been reading some information about veteran's health care and i know there are some health care centers for us, but i think there is more. I'm right?[NEWLINE]agent: You are not mistaken. As veteran, you may get care in any of the following: a VA outpatient clinic or in a mobile Vet Center.[NEWLINE]agent: Are you distant from a veterans medical center?[NEWLINE]user: Yeah, i would need to take the road for a while to get ot the nearest facility.[NEWLINE]agent: Do not worry. If that's your case, Veterans affairs may pay for emergency care in a non.VA setting. In any case, you have to be sure to contact the nearest VA medical center asking to talk with the patient transfer or patient administrator representative.[NEWLINE][BOUNDARY][NEWLINE]user: Could you please elaborate on what preventive care I should get?[NEWLINE]agent: Provide or arrange for preventive care, such as vaccines such as flu shots to prevent disease, and screenings to help find diseases like cancer in its early stages, when treatment is most likely to be successful[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to be able to enjoy this preventive care?[NEWLINE]agent: First of all, you need to be enrolled in Veterans health and have received care from us sometime in the previous 24 months.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to confirm if the VA is going to check the details I give them regarding my income for the year of 2018?[NEWLINE]agent:  we ll verify it in July of 2019[NEWLINE][BOUNDARY][NEWLINE]user: Regarding VA medical programs, on a somewhat similar note. Where can I look for more details, if I need it?[NEWLINE]agent: If you still have doubts or just want to know more, contact your local veterans medical center via a call, requesting enrollment coordinator to talk.[NEWLINE]user: This maybe won't happen, but what aobut if i go outside the U.S?[NEWLINE]agent: Then you'll need to sign up for Foreign Medical Program.[NEWLINE]user: Umm ok. If i need to change my address, what should i do?[NEWLINE]agent: Call us at 877-222 VETS.[NEWLINE]user: If i need more information, where?


user: can you help me so I know where I can get medical care from the VA?[NEWLINE]agent: Have you signed up for VA health care?[NEWLINE]user: no, but I am going to[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: what will they do for me?[NEWLINE]agent: Once you sign up for VA health care you become part of the country’s largest integrated health care system. We serve nearly 9 million Veterans each year.[NEWLINE][BOUNDARY][NEWLINE]user: anywhere I want even if I need specialized care?[NEWLINE]agent: If we can't provide care at a location we may refer you to other locations. The health care team will use our electronic medical record system to coordinate your care no matter where you are[NEWLINE][BOUNDARY][NEWLINE]user: will you provide services if I am outside of the U.S. or do I have to come back to get care?[NEWLINE]agent: We will pay for certain health care services received in foreign countries but you will need to sign up for the Foreign Medical Program[NEWLINE][BOUNDARY][NEWLINE]user: I also want to know, if I have private health insurance, should I cancel my Medicare or continue using it?[NEWLINE]agent: This is your decision. You can save money if you drop your private health insurance, but there are risks.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any experience with VA health care? Do you have urgent care centers in the United States, or do you just have hospitals?[NEWLINE]agent: You can use clinics that are part of our community provider network, but you will need to be enrolled in VA health care and have received care from us within the past 24 months.[NEWLINE]user: If I need medical care while traveling is it the same as that foreign program you named?


user: I need to know where I can go for medical care[NEWLINE]agent: Have you signed up for VA health care?[NEWLINE]user: no, I am a vet and I want to sign up too[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: where can I go?[NEWLINE]agent: You could get care at a VA location of your choice once you sign up for VA health care[NEWLINE][BOUNDARY][NEWLINE]user: Do I have to be enrolled in VA healthcare to use the medical benefits package?[NEWLINE]agent: Yes, you need to be enrolled in VA  health care, and you will need to have received care from us within the past 24 months to use VA urgent care.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about VA health care. Anywhere I want even if I need specialized care?[NEWLINE]agent: If we can't provide care at a location we may refer you to other locations. The health care team will use our electronic medical record system to coordinate your care no matter where you are[NEWLINE]user: That's helpful to hear. Anything else, VA healthcare. If I served in the military, will I be qualified for VA health care?[NEWLINE]agent: Yes You may be able to get VA health care benefits if you served in the military, but you must meet certain requirements[NEWLINE][BOUNDARY][NEWLINE]user: what if it is something not specialized and they still can't see me at the place of my choice?[NEWLINE]agent: and you said earlier that you are not currently enrolled in VA health care, is that true?[NEWLINE]user: yes[NEWLINE]agent: Okay, let's assume you are enrolled.  If you can not receive the care you need at your preferred location then you may be able to receive care from a provider in your local community through community care[NEWLINE][BOUNDARY][NEWLINE]user: can I get care when I travel to Mexico?


user: you can help me by telling me where someone in the middle of nowhere can go for medical care[NEWLINE]agent: You can get care at a VA outpatient clinic or a mobile Vet Center[NEWLINE]agent: are you far from a VA medical center?[NEWLINE]user: no, not me I live near a hospital[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: how do I get more information to help a vet friend who is far from a medical center and needs urgent help?[NEWLINE]agent: You should call the local VA medical centers enrollment coordinator[NEWLINE]user: how can you help him if he is not near you people?[NEWLINE]agent: We may pay for emergency care in a non-VA setting. Contact the nearest VA medical center as soon as possible if he needs emergency care and ask to talk to the patient transfer or patient administration representative. Payment for emergency care in a non-VA setting ends when a VA provider concludes that the Veteran is stable enough to be transferred to a VA medical center.[NEWLINE]user: About paying for my care, exams or medications, if my service-related condition qualifies 50% or more and determines my inability to work, does this have anything to do with the determination of payment?[NEWLINE]agent: Yeah, it will give you priority location and you won't pay anything.[NEWLINE]user: Then it can be very useful to do the copayment, right?[NEWLINE]agent: Well, copay enables you to pay a reduced price for medications and tests.[NEWLINE]user: What about if i haven't applied for VA health care yet?[NEWLINE]agent: Then you should do it, but before check the requirements for eligibility.[NEWLINE]user: O.k, i'll check that out. In any case, where can i get more information?


user: I need some information about where to go for VA healthcare.[NEWLINE]agent: There are several places where you may go to receive care, including a VA outpatient clinic and mobile Vet centers.[NEWLINE]agent: Do you live near a VA medical center?[NEWLINE]user: No, I don't think so.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What do the VA medical centers offer?[NEWLINE]agent: VA medical centers offer a wide range of services to cover your healthcare needs.[NEWLINE][BOUNDARY][NEWLINE]user: very well. now for centers offer a wide range of services. Do I have to be up for VA health care Apply now[NEWLINE]agent: Are signed up for VA health careApply now[NEWLINE]user: no[NEWLINE]agent:  Are signed up for our Civilian Health and Medical Program also called CHAMPVA, a health insurance program for dependents of Veterans[NEWLINE]user: no


user: Where will I go for VA health care?[NEWLINE]agent: Did you sign up for VA health care?[NEWLINE]user: Yes, I have signed up for VA health care.[NEWLINE]agent: That is great because you will be part of the country's largest integrated health care system with more than 1,200 locations serving over 9 million Veterans each year.[NEWLINE][BOUNDARY][NEWLINE]user: No, I don't believe so, but I might have signed up, so could you please tell me how I can obtain this?[NEWLINE]agent: If you are not currently in the VA health care program you can apply for benefits today.[NEWLINE]user: can you help me apply now?[NEWLINE]agent: Yes, we can provide a link so you can apply for benefits now[NEWLINE]user: If I don't have time now who else can I talk to later to apply?[NEWLINE]agent: You can contact your VA social worker. Or, call our toll-free hotline at 877-222-8387, Monday through Friday, 8:00 a.m. to 8:00 p.m. ET[NEWLINE]user: what are the requirements to qualify for care?[NEWLINE]agent: Are you signed up for VA health care?[NEWLINE]user: I am[NEWLINE]agent: Have we concluded that you need a specific service to help with your ongoing treatment and personal care?[NEWLINE]user: no I haven't even asked before or no one has reached out to me


user: Hello. I am looking for information.[NEWLINE]agent: Then you are in the right place. Here you can view our current copay rates for different types of care, tests, and medications, for example.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know about other VA benefits and services?[NEWLINE]user: No, thanks. I'm curious about something else.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: You see, I'm a veteran, and I'm having some problems I need to talk about. Is there someone I could talk to?[NEWLINE]agent: Of course. You can connect with our caring, qualified Veterans Crisis Line responders for confidential help. Many of them are Veterans themselves.[NEWLINE][BOUNDARY][NEWLINE]user: I would like to know what the VA health care coverage is. If I have vision and hearing loss, will VA also cover the cost of hearing aids?[NEWLINE]agent: if possible Find out how to get hearing aids through VA[NEWLINE][BOUNDARY][NEWLINE]user: What requirements do I need to meet?[NEWLINE]agent: Do you have compensable service - disability related, a disability linked to your military service for which you are receiving VA disability payments?[NEWLINE]user: Yes


user: Hello I need information about how do I get VA medical care?[NEWLINE]agent: About VA health benefits Learn how VA health care works and what veterans health services we cover.[NEWLINE][BOUNDARY][NEWLINE]user: and what help do you offer in your program?[NEWLINE]agent: We offer many programs and services that can help, including free medical care and, in some cases, free limited dental care. We can also help you connect with resources in your community, such as homeless shelters or religious organizations.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any information on what is the procedure for obtaining VA services for MST?[NEWLINE]agent: If you have a VA primary care provider, talk to that professional about what you ve been through[NEWLINE]user: can i get help though the VA?[NEWLINE]agent:  If you re a Veteran who has experienced MST, you can get help through VA. You don t need to have a service - connected disability rating, and you may be able to get MST - related care even if you don t qualify for other VA services[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find more information and support?[NEWLINE]agent:  Download our military sexual trauma brochure for Veterans[NEWLINE][BOUNDARY][NEWLINE]user: How do I talk to someone right now?[NEWLINE]agent: Call 800 - 273 - 8255,  then select 1.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get help through the VA


user: I want to know more about copay fees[NEWLINE]agent: Okay, I can link you to a page so you can view our current VA health care copay rates for different types of services.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like more information on VA benefits?[NEWLINE]user: yes, I want to learn about VA disability benefits[NEWLINE]agent: We can help you learn how to file a claim for disability compensation and manage your disability benefits[NEWLINE][BOUNDARY][NEWLINE]user: Okay, thanks. I'd also want to find out about VA disability benefits, what can i get help with as a veteran?[NEWLINE]agent: You may be able to get help with assisted living, residential live-in or home health care through VA.[NEWLINE][BOUNDARY][NEWLINE]user: Can you also assist me in obtaining my medical history, for my VA disability insurance claim?[NEWLINE]agent: Yes, we can help you set up your personal health record and download reports to share with your doctors[NEWLINE][BOUNDARY][NEWLINE]user: If I lose my coverage, does it end abruptly or can I appeal?[NEWLINE]agent: You will have 60 days after you receive our letter to make your case and during these 60 days you can continue to use your VA health care benefits[NEWLINE][BOUNDARY][NEWLINE]user: For more information and resources from the VA, do you have a social network like facebook, twitter or youtube?[NEWLINE]agent: We have accounts on Twitter, Facebook and YouTube[NEWLINE][BOUNDARY][NEWLINE]user: do you have more info on the Mission Act?[NEWLINE]agent: Yes you can learn how we are making it easier for you to get health care through the MISSION Act[NEWLINE][BOUNDARY][NEWLINE]user: do you have an e-mail sign up so I don't miss anything?


user: I wanted to see what the copays are for certain services[NEWLINE]agent: We can help, we have a page where you can view our copay rates for different types of care, tests, and medications..[NEWLINE][BOUNDARY][NEWLINE]agent: Did you want to know about other services?[NEWLINE]user: yeah, I could use info on VA disability[NEWLINE]agent: Okay, we can help you learn how to file a claim for disability compensation and how to manage your benefits[NEWLINE][BOUNDARY][NEWLINE]user: How long will it take for me to know the VA's decision?[NEWLINE]agent: It just depends on when we receive them because we process in order we get them, unless claim requires a priority processing.[NEWLINE][BOUNDARY][NEWLINE]user: Could you please give me the number we use if we have a hearing impairment, or does it not work with you?[NEWLINE]agent: You can call TTY: 711 and connect with us[NEWLINE][BOUNDARY][NEWLINE]user: Another concern regarding VA Life Insurance. Is it possible for you to give me some advice on life insurance? I'm confused.[NEWLINE]agent: Yes, we offer beneficiary financial counseling and online will preparation. If you're enrolled in a VA life insurance plan, find out if you can get free financial planning and online will preparation services.[NEWLINE][BOUNDARY][NEWLINE]user: Are you aware of the VA's benefits and services? Do you have any additional information on education benefits so that I can return to school?[NEWLINE]agent: Yes, we can help you apply for and manage education benefits[NEWLINE][BOUNDARY][NEWLINE]user: Is there anywhere I can message the VA online?[NEWLINE]agent: You can ask a question online. we have a page set up just for that[NEWLINE][BOUNDARY][NEWLINE]user: I also wanted to know more about VA mental health services, do you have anything on that?[NEWLINE]agent: Yes, we can help you find out how to access VA mental health services for many different needs[NEWLINE][BOUNDARY][NEWLINE]user: can I follow you on social media?


user: Hi there. Can you help me to get more information about the health care for veterans?[NEWLINE]agent: Not a problem. The VA health care has a copay rate, which is used for differents types of care, test and medications.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have any benefit for veterans already?[NEWLINE]user: As long I can remember I don't have any benefits.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know what's the status of my appeals?[NEWLINE][BOUNDARY][NEWLINE]user: I'd also like to learn more about the Veterans Affairs website's stability. Will my personal details be secure if I use this tool?[NEWLINE]agent: Yes, this is a secure website. We follow strict security policies and practices to protect your personal health information.[NEWLINE][BOUNDARY][NEWLINE]agent: For that you can always track the status pf an open VA health care appeal.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask a follow-up question to get more information and tools. But is health insurance something that applies to all or does it cover individual cases?[NEWLINE]agent: The VA Health care also covers specific health needs and conditions, like women health.[NEWLINE]user: That sounds great. But I be able to pay for something like that?[NEWLINE]agent: There is the affordable care act and your VA health care coverage.[NEWLINE][BOUNDARY][NEWLINE]user: There also compensation benefits for disability, right?


user: I could use some info on copays[NEWLINE]agent: Okay, you can view the current copay rates for different types of care, tests, and medications for more information[NEWLINE][BOUNDARY][NEWLINE]agent: Did you need more information on VA benefits and services?[NEWLINE]user: yes, anything on compensation[NEWLINE]agent: We can help you learn how to file a claim for disability compensation and manage your disability benefits[NEWLINE][BOUNDARY][NEWLINE]user: Good to know. Do you happen to know aboutT R I C.Also, for XXXX. do you have anything else?[NEWLINE]agent: We have the TRICARE program, If you’re the family member of an active-duty, retired, or deceased service member, National Guard soldier, Reservist, or Medal of Honor recipient, you may qualify for the program[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any social media accounts that I should follow?[NEWLINE]agent: Yes, you can follow us on Twitter, Facebook and YouTube[NEWLINE][BOUNDARY][NEWLINE]user: I'm curious to know on what is the use of VA Blue Button? Specifically, what can VA Blue Button do to assist me with my data in my health care portal?[NEWLINE]agent: VA Blue Button is a feature of the health management portal within My HealtheVet. It lets you view, print, save, download, and share information from your VA medical record and personal health record.[NEWLINE][BOUNDARY][NEWLINE]user: I'm looking for information relating to receiving care through community care, where can I find information about this?[NEWLINE]agent: Yes, you can find out how you may be able to receive care from a provider in your local community through community care[NEWLINE][BOUNDARY][NEWLINE]user: what is covered with VA medical care?[NEWLINE]agent: With VA health care, you are covered for regular checkups with your primary care provider and appointments with specialists. You can access Veterans health care services like home health and geriatric care[NEWLINE][BOUNDARY][NEWLINE]user: do you have a number I can call?[NEWLINE]agent: Health benefits hotline: 877-222-VETS (8387),  My HealtheVet help desk: 877-327-0022,  eBenefits technical support: 800-983-0937[NEWLINE][BOUNDARY][NEWLINE]user: could I just message you online and not have to call?


user: Can you help with more information and resources for VA health care?[NEWLINE]agent: We can show you the different rates for VA health care copays for different test and medications.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to know about the other VA benefits and services available?[NEWLINE]user: No I do not need to know about them at this time.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a way to update my information for health benefits?[NEWLINE]agent: Yes, you can update your benefits with the VA Form 10-10EZR and the things to update are personal, financial, or insurance.[NEWLINE][BOUNDARY][NEWLINE]user: Another point to consider is VA benefits. Should I still get insurance if I don't have VA health care benefits?[NEWLINE]agent: if you meet all the requirements[NEWLINE][BOUNDARY][NEWLINE]user: What women s health services does VA provide?[NEWLINE]agent: We provide services for : who are homelesss and Women Veterans[NEWLINE][BOUNDARY][NEWLINE]user: can I contact a VA healthcare provider?


user: Hello, how are you? I need help figuring out how to get health care for veterans, I'm not the youngest anymore.[NEWLINE]agent: Then you're in the right place. Here you can learn how VA health care works and which Veterans health care services we cover.[NEWLINE][BOUNDARY][NEWLINE]user: That sounds great! Do you have more information then?[NEWLINE]agent: Yes, we do. You can view our current copay rates for different types of care, tests, and medications, to name an example.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to learn about other VA benefits and services?[NEWLINE]user: No, I'm fine.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can you maybe tell me how to manage my health and benefits?[NEWLINE]agent: Of course. You can order a prescription refill and track your shipment online, for example.[NEWLINE][BOUNDARY][NEWLINE]user: Nevermind, forget this. Can I find out when to expect a decision on my application?[NEWLINE]agent: Yes, and you can also find out what to do next.[NEWLINE][BOUNDARY][NEWLINE]user: Can I also track the status of an open health care appeal?[NEWLINE][BOUNDARY][NEWLINE]user: I've noticed that not all of the documents I sent to VA are visible online. Is it possible that some of them are missing?[NEWLINE]agent: Please do not worry. This may be because certain documents won't appear online.[NEWLINE][BOUNDARY]


user: Hello there. How are you doing? I am looking for information about what happens after I submitted my application.[NEWLINE]agent: Of course. We can help you find out what happens after you apply for a pre-need eligibility determination.[NEWLINE]agent: Would you like to get more information?[NEWLINE]user: No, thank you. That's enough.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Do you have a number I can call for questions?[NEWLINE]agent: Yes, you can call 877-222-8387. We're here Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.[NEWLINE][BOUNDARY][NEWLINE]user: I do have yet another question for you about VA benefits for service members.  Can you tell me about the VA benefits that may be available to me during and after my service?[NEWLINE]agent: GI Bill and education benefits that help pay for school or any training you take.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a number to call if you have hearing loss?[NEWLINE]agent: You can call TTY 1-800-877-8339.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible for me to get benefits if I am a technical member of the National Guard and Reserve?[NEWLINE]agent: Yes, you could be eligible and can find out which benefits you qualify for and when to apply and can learn about them through TAP briefing.[NEWLINE][BOUNDARY][NEWLINE]user: What services are available for home loans?


user: Hi, could you tell me what information do I need to request the burial in a VA cemetery?[NEWLINE]agent: do you want information to apply?[NEWLINE]user: do not[NEWLINE]agent: do you have the discharge papers?[NEWLINE]user: Yes[NEWLINE][BOUNDARY][NEWLINE]user: If I sign the form on behalf of someone else, what should I do?[NEWLINE]agent: Among the things you should do are the following:    Select box 33B on the form and provide your name, address, phone number, and email address in blocks 34-37   provide documents that show why the person requesting can t signal[NEWLINE][BOUNDARY][NEWLINE]user: What if I need help completing my application?[NEWLINE]agent: Call our toll free hotline at 877 - 222 - 8387. We are here Monday through Friday from 8:00 a.m. at 8:00 p.m. ET[NEWLINE][BOUNDARY][NEWLINE]user: What happens after I apply?[NEWLINE][BOUNDARY][NEWLINE]user: This reminds me of completing my application. What happens when my family member requests a burial for me?[NEWLINE]agent: We will need to confirm your pre-need eligibility determination based on the laws at the time.[NEWLINE][BOUNDARY][NEWLINE]agent: Find out what happens after requesting a pre-need eligibility determination[NEWLINE]user: Where can I find out the status of my application regarding the pre-need eligibility determination?[NEWLINE]agent: For more information, you can call 877 - 222 - 8387. We are here Monday through Friday from 8:00 a.m. at 8:00 p.m.[NEWLINE]user: What days can I call?


user: What information do I need to request a burial in a VA cemetery?[NEWLINE]agent: do you want to apply for the service?[NEWLINE]user: yes[NEWLINE]agent: the first is the Social Security Number and Date and place of birth[NEWLINE][BOUNDARY][NEWLINE]user: Ok, who can I call to request the service?[NEWLINE]agent: please call 877 - 907 - 8585. We re here Monday through Friday, 8:00 a.m. to 5:30 p.m.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to do to get burial details and gather all relevant information for the application to be approved?[NEWLINE]agent: Request gravesite memorials and burial honorsLearn more about military funeral honors[NEWLINE][BOUNDARY][NEWLINE]user: If I am the registered spouse, the legally recognized spouse, can I get help paying for burial costs?[NEWLINE]agent:  you may be able to get financial help for burial and funeral costs. Find out how to apply for a Veterans burial allowance[NEWLINE]user: ok that's my case[NEWLINE]agent: you may be able to get financial help for burial and funeral costs. Find out how to apply for a Veterans burial allowance[NEWLINE][BOUNDARY][NEWLINE]user: I need more information


user: Hi, I would like to know how to apply for Pre-Need Eligibility for Burial in a VA Cemetery?[NEWLINE]agent: You can apply right now online or you can also apply by filling out an application and mailing it.[NEWLINE][BOUNDARY][NEWLINE]user: I don't like applying online but am willing to apply by mail. What forms do I have to completed to apply by mail?[NEWLINE][BOUNDARY][NEWLINE]agent: If you want to apply by mail you will have to download the necessary forms, are you able to download forms?[NEWLINE]user: Yes I am able to download forms on my computer.[NEWLINE]agent: You will have to download VA Form 40-10007 in PDF format. Once you have downloaded the form you can complete it, print it and mail it.[NEWLINE]agent: Is the person you are applying for able to sign the necessary form?[NEWLINE]user: Yes he is able to sign the form.[NEWLINE]agent: If he is unable to sign the form for if the person is under 18 years old, or mentally unable to make decisions for himself or physically unable to sign the form a spouse, parent, or court-appointed representative may sign the form.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have a question or need help while filling out the form?[NEWLINE]agent: If you need help or have a question you can call our toll-free number at 877-222-8387, Monday through Friday, 8:00 a.m. to 8:00 p.m ET.[NEWLINE][BOUNDARY][NEWLINE]user: What happens after I have applied?[NEWLINE][BOUNDARY][NEWLINE]user: That's helpful to hear. Do you happen to be familiar with  VA national cemetery?? What if I change my mind and don't want to be buried in a national cemetery run by the Veterans Administration?[NEWLINE]agent:  Your family members can make arrangements for your burial at a private cemetery even if we ve already sent you a pre - need decision letter. There s no need to contact VA about this change of plans.[NEWLINE][BOUNDARY]


user: Hello there. Is there is any help you can give me about the process  for a burial in a VA cemetery?[NEWLINE]agent: No problem. You need to know what will happens next after you apply for a pre-need eligibility determination.[NEWLINE]agent: Do you have enough information on this?[NEWLINE]user: Not really. I would like to know some more.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: It's there any way to get in contact with you through phone?[NEWLINE]agent: Of course. You can call to the 877-222-8387, from monday to friday, 8:00 a.m. to 8:00 p.m. ET.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any knowledge of National Cemetery Scheduling Office? Okay, what kind of details do I need to provide you with about this procedure?[NEWLINE]agent: You are going to need to provide information about the closest living relative of the deceased, as name and the relationship to the veteran.[NEWLINE][BOUNDARY][NEWLINE]user: That's all what I have to provide?[NEWLINE]agent: You also need to tell us if you like burial honors or memorial items, such as burial flag or a presidential memorial certificate.[NEWLINE][BOUNDARY][NEWLINE]user: Got it, it's there any phone number to contact you?


user: Hello, I came here to find out what happens after I sent my application to you.[NEWLINE]agent: Then you came to the right place. Here you can find out what happens after you apply for a pre-need eligibility determination.[NEWLINE]agent: Would you like more details about this?[NEWLINE]user: Yes, please.[NEWLINE]agent: Then you can call 877-222-8387 for more information. We're here Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question for you  about DIC eligibility for survivors of Blue Water Navy  VIetnam Veterans.  Tell me about there eligibility information?[NEWLINE]agent: Veterans who served on a Blue Water Navy vessel offshore of the Republic of Vietnam, or on another U.S. Navy or Coast Guard ship operating in the coastal waterways of Vietnam between January 9, 1962, and May 7, 1975, are now entitled to a presumption of service connection for illnesses related to Agent Orange exposure. This is a result of Public Law 116 - 23, also known as the Blue Water Navy Vietnam Veterans Act of 2019.[NEWLINE][BOUNDARY][NEWLINE]user: There's more to DIC eligibility details than meets the eye. I see what you mean. What do I do if I want to submit an application by mail?[NEWLINE]agent: You need to fill out an application for pre-need determination of eligibility for burial in a VA national cemetery VA Form 40-10007.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. I'd also like to know additional information on what documents I need to know if I'm eligible for the DIC.[NEWLINE]agent: If the person was married, you ll also need the surviving spouse s status as Veteran, service member, or family member[NEWLINE][BOUNDARY][NEWLINE]user: Alright. I'd like to ask you another question. What if I want to be laid to rest in a state cemetery?[NEWLINE]agent: In that case you need to contact that specific cemetery ahead of time to find out about their pre-need program. Some state Veterans cemeteries require that you live in that state or have other rules around eligibility. You can apply for a pre-need determination of eligibility from VA and also from a state or tribal Veterans cemetery.[NEWLINE][BOUNDARY][NEWLINE]user: That's great to know. And how do you decide if you accept me or not?[NEWLINE]agent: We base our decision of whether or not you qualify for burial in a VA national cemetery on your service history or the service history of the Veteran or service member who's sponsoring your application for burial as a spouse, surviving spouse, or unmarried adult child.[NEWLINE][BOUNDARY][NEWLINE]user: My physical state doesn't let me sign a form, can someone else sign it for me?[NEWLINE]agent: Yes, if you are mentally unable to make decisions for yourself, sometimes this is called mentally incompetent, or physically unable to sign the form, a spouse, parent, or court-appointed representative may sign the form.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. But I will get my spot at the graveyard, as soon as I qualify, right?


user: I want to apply for a burial in a VA cemetery and I want to know what happens after I apply.[NEWLINE]agent: Have you applied for a pre-need eligibility determination?[NEWLINE]agent: If you have applied already, there is a delay in processing those because we have gotten so many of them.[NEWLINE]user: Is there any place where I can get more information about this later if I need it?[NEWLINE]agent: You can call 877-222-8387 for more information. It is available Monday through Friday, 8 a.m. to 8 p.m.[NEWLINE][BOUNDARY][NEWLINE]user: Okay thanks. I'd also want to know if what includes in my folder if I qualify for funeral benefits?[NEWLINE]agent: Your folder will include A letter telling you if you can be buried in a VA national cemetery. This is called your pre - need decision letter[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible for me to pick the graveyard I want to be buried in? Arlington is, in my opinion, the finest, and I would love to be buried there.[NEWLINE]agent: For that particular cemetery, you would need to call 977-907-8585 for more information regarding the qualifications to be buried there. The number is open from Monday through Friday, 8 a.m to 5:30 p.m., and Saturdays from 9 a.m. to 1 p.m.[NEWLINE]user: Good to know! Another question related to bury. so there is more still to do that has to happen to do it right?[NEWLINE]agent: Yes, a funeral director can help you with the needed information and documents[NEWLINE][BOUNDARY][NEWLINE]user: I have the form that I need to fill out, but how do I get to them. Can I mail it in? And am I supposed to sign it or do I have to get an officer or something to do it?[NEWLINE]agent: The person who is applying for the pre-need determination needs to sign it- that would be you. And you can mail the form in, yes.[NEWLINE][BOUNDARY][NEWLINE]user: How do they decide who is eligible to be buried in a VA cemetery?[NEWLINE]agent: It is based on your service history as a Veteran, or the service history of the person who is sponsoring you, if you are a spouse, surviving spouse, or unmarried adult child.[NEWLINE][BOUNDARY][NEWLINE]user: How far ahead do I need to apply for pre-need eligibility?


user: What information do I need to apply to find out if I can be buried in a VA national cemetery?[NEWLINE]agent: Do you have your DD214 or other separation documents?[NEWLINE]user: I do.[NEWLINE]agent: You will need your social security number, your date and place of birth, your military status information such as discharge type, service dates and your exit rank as well as your DD214.[NEWLINE][BOUNDARY][NEWLINE]user: Does that information include burial in a tribal veterans cemetery?[NEWLINE]agent: This information is for VA national cemeteries.  The other cemeteries provide their own information.[NEWLINE][BOUNDARY][NEWLINE]user: Got it. Another question that I have on the burial details and gather all related information. What do I have to do to get the application approved?[NEWLINE]agent: Request gravesite memorials and burial honorsLearn more about military funeral honors[NEWLINE][BOUNDARY][NEWLINE]user: If I am the registered spouse, the legally recognized spouse, can I get help paying for burial costs?[NEWLINE]agent:  you may be able to get financial help for burial and funeral costs. Find out how to apply for a Veterans burial allowance[NEWLINE]user: ok that's my case[NEWLINE]agent: you may be able to get financial help for burial and funeral costs. Find out how to apply for a Veterans burial allowance[NEWLINE][BOUNDARY][NEWLINE]user: I need more information


user: Hello I need information about Title VA 38 USC 1151[NEWLINE]agent: of course, If you suffered an additional disability or your existing injury or illness worsened while receiving VA medical care or participating in a VA program designed to help you find, obtain, or keep a job-[NEWLINE]user: no, my disability did not worsen while receiving VA medical care[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: but I'd like to know if I can get VA compensation[NEWLINE]agent: You may be able to obtain VA compensation if you suffered an additional disability or if your current disability worsened as a direct result of any of the reasons listed below and the additional disability was not a reasonably expected result or complication of treatment.[NEWLINE][BOUNDARY][NEWLINE]user: I still have a query about VA disability compensation. Is there some way for me to get a tax reduction, as a veteran through your program?[NEWLINE]agent: Thee is a monthly tax-free payment to veterans who got sick or injured during their service.[NEWLINE][BOUNDARY][NEWLINE]user: What had to happen during my active service time in order to make my disability valid for compensation?[NEWLINE]agent: For you to be eligible for compensation At least one of these must have directly led to an additional disability or your injury or illness to worsen: VA neglect or neglect, or     VA medical or surgical treatment[NEWLINE][BOUNDARY][NEWLINE]user: Okay. Now, if I am unable to function and I'm  qualified for VA Individual Unemployability. What kind of advantages am I eligible for?[NEWLINE]agent: you can have at least two benefits 1- for health care2- Indemnity payments[NEWLINE][BOUNDARY][NEWLINE]user: If I am a veteran and I suffered an additional disability while I was receiving VA medical care, would I be eligible to apply for compensation?[NEWLINE]agent: in that case you may be able to obtain compensation.[NEWLINE][BOUNDARY][NEWLINE]user: Who is covered in this program?


user: Hello I need information about Title VA 38 USC 1151[NEWLINE]agent: did you have an additional disability or did your existing injury or illness worsen while receiving VA medical care?[NEWLINE]user: do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Who is covered in this program?[NEWLINE]agent: this program is only for Veterans[NEWLINE][BOUNDARY][NEWLINE]user: What if I have a disability that isn't reported on the VA website but was induced when I was serving in the military?[NEWLINE]agent: You can check the website for further information, but you may qualify for compensation payments or other benefits[NEWLINE][BOUNDARY][NEWLINE]user: Okay. Should I compensate  from VA under Title 38 U.S.C. 1151?[NEWLINE]agent: You may be able to obtain VA compensation if you suffered an additional disability or if your current disability worsened as a direct result of any of the reasons listed below and the additional disability was not a reasonably expected result or complication of treatment.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question, how can I get VA Disability Compensation and what kind of people can have a VA disability?[NEWLINE]agent: VA disability compensation offers a monthly tax-free payment to Veterans who got sick or injured while serving in the military and to Veterans whose service made an existing condition worse. You may qualify for VA disability benefits for physical conditions and mental health conditions  that developed before, during, or after service.[NEWLINE][BOUNDARY][NEWLINE]user: there are better contracts that can be obtained with the VA. How to obtain these benefits?[NEWLINE]agent: You will need to file a disability compensation claim. When you apply, you will have to show that the additional disability occurred due to VA medical care or a VA program designed to help you find, get, or keep a job.[NEWLINE]agent: Do you want to know what to submit in the application?


user: How do I get VA Title 38 USC 1151 benefits?[NEWLINE]agent: You ll need to file a claim for disability compensation[NEWLINE]agent: do you want to submit this application?[NEWLINE]user: not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I may still be able to get compensation[NEWLINE]agent: yes[NEWLINE][BOUNDARY][NEWLINE]user: Sure. Now I need to ask a clearing agent. Can I get disability benefits from the VA?[NEWLINE]agent: You may be able to get disability benefits if one of the situations below describes your experience.[NEWLINE]agent: One of these must be true[NEWLINE]user: yes tell me what are the requirements to be eligible[NEWLINE]agent: You spent more than 21 days in a VA hospital or other approved hospital for a service - connected disability[NEWLINE]user: yes i spent more than 21 days[NEWLINE][BOUNDARY][NEWLINE]user: Who s covered?[NEWLINE]agent: Veterans[NEWLINE][BOUNDARY][NEWLINE]user: How do I get these benefits?