user: What can I expect after obtaining a disability rating?[NEWLINE]agent:  If you got a decision notice from us that confirms your disability rating the rating that measures the severity of your disability[NEWLINE]user: it's not my case[NEWLINE][BOUNDARY][NEWLINE]user: How do I keep in touch?[NEWLINE]agent:  update your information with VA when you have a new address, a change to your marital status, or any other life change that could affect your rating or payment[NEWLINE]user: If my disability worsens, what can I do?[NEWLINE]agent: you can file a claim for an increase in benefits[NEWLINE][BOUNDARY][NEWLINE]user: What if I disagree with my disability rating?[NEWLINE]agent: If you disagree with your disability rating


user: What can I expect after obtaining a disability rating?[NEWLINE]agent:  you got a decision notice from us that confirms your disability rating the rating that measures the severity of your disability?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]user: If I am unable to work due to my military service disability, even without a 100% qualification?[NEWLINE]agent: you can apply for Individual Unemployability. Learn about Individual Unemployability[NEWLINE][BOUNDARY][NEWLINE]user: How do I get other benefits?[NEWLINE]agent: Check with your local or state VA offices for other benefits you may be able to get like help with buying a home or making changes to your home to make it more accessible, or help with getting a job.Find your state s Veterans Affairs website[NEWLINE]user: If you served active duty and did not receive a dishonorable discharge[NEWLINE]agent: you may be able to get VA health care. This includes access to VA doctors and care, plus medical equipment, prosthetics, and prescriptions. Apply for VA health care[NEWLINE]user: What are the educational benefits?


user: Hi. I'm a veteran and recently I got a disability rating, what's next now?[NEWLINE]agent: Have you received a notice from us that confirms your disability and the severity of your disability?[NEWLINE]user: Well, not really, I haven't yet got any notification about it.[NEWLINE][BOUNDARY][NEWLINE]user: Is this payments only for things like food? or I be able to use it to buy some clothes to?[NEWLINE]agent: You may be able to get money to buy new clothes and also you will get an annual clothing allowance benefit.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, that sounds wonderful, thanks. But what happens if I change my residence or my address?[NEWLINE]agent: it's important to update your information the VA when you have a new address, change your marital status or any other life change that could affect your rating payment.[NEWLINE]agent: Have your disability got worse?[NEWLINE]user: With past of time it has got a bit worse.[NEWLINE]agent: If that continues you need to know that you can file a claim for an increase in your benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Which kind of benefits would I receive in that case?


user: What will I need to know after I get a disability rating?[NEWLINE]agent: Did you get a decision notice from us which confirms your disability rating?[NEWLINE]user: Yes, I have received the notice that tells me my severity of my disability or disability rating.[NEWLINE]agent: Then it looks like you will be able to get disability compensation or benefits.[NEWLINE][BOUNDARY][NEWLINE]user: How would I go about getting benefits that cover specific disabilities?[NEWLINE]agent: You may be able to get money to buy new clothes for your special disability.[NEWLINE][BOUNDARY][NEWLINE]user: What about dependent benefits?[NEWLINE]agent: Qualified dependents could get financial support and benefits.[NEWLINE][BOUNDARY][NEWLINE]user: When will my first payment be available?[NEWLINE]agent: Most of the time you will get your first payment  within 15 days and we will pay you by direct deposit or check.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if my disability happens to get worse than it is?


user: I need to know more about what my disability rating means.[NEWLINE]agent: Have you gotten a disability rating decision notice from us?[NEWLINE]user: No I don't think I have.[NEWLINE][BOUNDARY][NEWLINE]user: If I have that notice can I get any benefits from you guys?[NEWLINE]agent: You get the most benefits with a 100% disability rating. Do you know what your disability rating is?[NEWLINE]user: Well I don't have a 100% rating. I think mine is lower than that.[NEWLINE]agent: Ok, even without 100% you may be able to get some benefits. Was your disability caused by working in military service?[NEWLINE]user: Yes, I got hurt when I was in the Navy.[NEWLINE]agent: If you are unable to work because of your military injury, you can apply for Individual Unemployability.[NEWLINE][BOUNDARY][NEWLINE]user: Are there any more benefits I could get?


user: help me with my disability rating[NEWLINE]agent: Did you get a decision notice from us that confirms your disability rating?[NEWLINE]user: yes, so now what[NEWLINE]agent: You may be able to get disability compensation or benefits. We can help you find out what benefits you can get.[NEWLINE][BOUNDARY][NEWLINE]user: can you help me change my address too?[NEWLINE]agent: You can update your information through eBenefits or you can contact your nearest VA benefit office to make those changes.[NEWLINE]user: for what changes should I update my information?[NEWLINE]agent: You should update your information with VA when you have a new address, a change to your marital status, or any other life change that could affect your rating or payment.[NEWLINE]agent: Has your disability gotten worse?[NEWLINE]user: no, no change in that to update[NEWLINE]user: Is that one of the life changes you said could affect my rating?


user: what happens after you get your disability rating[NEWLINE]agent: Did you get a decision notice from us that confirms your disability rating the rating that measures the severity of your disability?[NEWLINE]user: yes, got it[NEWLINE]agent: Okay, you may be able to get disability compensation or benefits.  We can help you find out what benefits you can get.[NEWLINE]user: so in other words we get money or more healthcare?[NEWLINE]agent: Disability compensation may include financial compensation payments as well as other benefits like health care or job training[NEWLINE]user: what could I have done if I hadn't gotten my rating?[NEWLINE]agent: You could have checked your status to see what is going on, you could have contacted your nearest VA regional benefit office, or you could have called us at  800-827-1000[NEWLINE][BOUNDARY][NEWLINE]user: Thank you, now I know for next time if I have problems. and what can I do if I got my rating and I don't feel it is the correct rating?[NEWLINE]agent: Do you disagree with your disability rating?


user: I had a surgery and wanted to know more about disability benefits and the disability rating[NEWLINE]agent: Are you recovering from surgery or a disability related to your military service that has left you unable to move?[NEWLINE]user: yes[NEWLINE]agent: You may be able to get a temporary 100% disability rating and disability compensation or benefits. We can help you find out if you can get this benefit[NEWLINE][BOUNDARY][NEWLINE]user: so I can get VA disability?[NEWLINE]agent: You may be able to get disability benefits if you have had surgery or received other treatment at a VA hospital, approved hospital, or outpatient center for a disability related to your military service[NEWLINE][BOUNDARY][NEWLINE]user: can you tell me more about the 100 % rating, why does it happen?[NEWLINE]agent: Let's say your disability rating begins at 30%, and you need a surgery for complications.  Since the doctor wouldn't know if the surgery was successful until a certain time has passed you would be given a temporary 100% disability rating for 3 months[NEWLINE]user: ok, what if I need 1 month and I'm good?[NEWLINE]agent: The temporary 100% rating may continue for 1 to 3 months depending on your case. You may be able to get an extension for up to 3 more months if your case is severe.[NEWLINE][BOUNDARY][NEWLINE]user: is there a scenario where someone can get benefits without surgery?


user: hello I need information about Temporary Disability Rating after surgery or cast[NEWLINE]agent: Are you recovering from surgery or a disability related to your military service that has left you unable to move?[NEWLINE]user: Yes[NEWLINE]agent: You may be able to get a 100% temporary disability rating and disability compensation or benefits if you have this type of immobilizing disability.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible that they can give me a 100% disability if my condition worsens?[NEWLINE]agent: Yes For Example: A veteran had a left knee injury that resulted in a disability rating of 30%. As the knee problem worsened, the veteran VA doctor recommended surgery to prevent further damage from occurring. Since the doctor would not know if the surgery was successful until 3 months after the 1 week stay in the Veteran's hospital, we gave the Veteran a temporary disability rating of 100% for 3 months.[NEWLINE][BOUNDARY][NEWLINE]user: What kind of disability benefits can I get?[NEWLINE]agent: among the disability benefits you can get for health care this     - while recovering additional compensation payments[NEWLINE][BOUNDARY][NEWLINE]user: What if I was not operated for my injury?[NEWLINE]agent: you must meet a requirement[NEWLINE][BOUNDARY][NEWLINE]user: and who are covered in this benefit?


user: Hello I need information on How do I get these disability rating benefits?[NEWLINE]agent: To get these benefits, you must file a disability compensation claim. Find out how to file a disability compensation claim[NEWLINE]agent: How much do you have a qualified injury of 30% or more that has worsened?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: if a veteran has an immobilizing disability how is it rated?[NEWLINE]agent: You may be able to get a 100% temporary disability rating and disability compensation or benefits if you have this type of immobilizing disability.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get VA disability benefits?[NEWLINE]agent: Yes, but if you had surgery, you must comply with the following:     The surgery required a recovery time of at least one month or reports show that the surgery or treatment was for a service-related disability,[NEWLINE]user: What if problems arose during surgery?[NEWLINE]agent: If Surgery resulted in serious problems, such as: not being completely healed or Surgical wounds can benefit[NEWLINE]user: Can I get VA disability benefits?


user: Hello. I'm a veteran and I was asking myself if there is anyway you can help me to get rated after go under surgery?[NEWLINE]agent: O.k.. We need to ask you first, are you recovering from surgery or a disability related to your military service that makes you unable to move?[NEWLINE]user: I haven't yet go under surgery, but I will, and I'll need some time for rest, so I won't be able to move in a while.[NEWLINE][BOUNDARY][NEWLINE]user: Thank you. I be able to receive any kind of benefit?[NEWLINE]agent: You'll be able to get a disability benefits if you have had surgery or received other treatment at a veterans hospital, approved hospital or outpatient center for a disability related to your military service.[NEWLINE]user: Alright. Yes, my surgery is related to a injury  I had during my time on service. So can I apply?[NEWLINE]agent: In that case, you are going to need that the surgery required a recovery time of at least one month or reports show that the surgery or treatment was for a service-connected disability.[NEWLINE][BOUNDARY][NEWLINE]user: I see. For this type of cases, what kind of benefits will I get?[NEWLINE]agent: For this, during your recovery, you will get all the health care you need and a compensation payments.[NEWLINE][BOUNDARY][NEWLINE]user: In case I can not move for my injury, would I still receive the benefit?[NEWLINE]agent: You still have access to the benefit as long as you had one or more joints immobilized by a cast.[NEWLINE][BOUNDARY][NEWLINE]user: This will give a full compensation?


user: Hello. How do I get disability benefits?[NEWLINE]agent: You'll need to file a claim for disability compensation[NEWLINE]agent: Is your case severe?[NEWLINE]user: For me, yes[NEWLINE]agent: You may be able to get an extension for up to 3 more months.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get disability benefits if I've had surgery?[NEWLINE]agent: Yes. Did the surgery require a recovery time of at least one month or reports show that the surgery or treatment was for a service-connected disability?[NEWLINE][BOUNDARY][NEWLINE]user: Yes. What is the time required for surgery to obtain benefits?[NEWLINE]agent: Recovery time from either a surgery or the immobilization of a joint by a cast without surgery requires a temporary 100 % disability rating for a service-connected disability.The temporary 100 % rating may continue for 1 to 3 months depending on your unique case.[NEWLINE][BOUNDARY][NEWLINE]user: May I be able to get a temporary 100 % disability rating and disability compensation?[NEWLINE]agent: Yes. Find out if you can get this benefit.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get disability benefits from VA?


user: I wanted to know about my disability rating when I have a cast?[NEWLINE]agent: Are you recovering from surgery or a disability related to your military service that’s left you unable to move?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]user: can I also ask about disability benefits and who gets them when you have trouble with mobility?[NEWLINE]agent: Veterans are covered by the benefits[NEWLINE][BOUNDARY][NEWLINE]user: what are the requirements to get those benefits?[NEWLINE]agent: You need to meet certain requirements if you had surgery[NEWLINE][BOUNDARY][NEWLINE]user: can you give me an example of how my disability rating works when I am in a cast?[NEWLINE]agent:  If you had an injury that resulted in a 30% disability rating and then needed surgery you would be given a temporary rating of 100% since we don't know if the surgery helped.[NEWLINE][BOUNDARY][NEWLINE]user: what if I didn't have surgery, can I still get benefits?[NEWLINE]agent: Yes you can if you had one or more major joints immobilized by a cast[NEWLINE]user: and what if I did have surgery and made things worse?


user: Hi. I just broke my leg and I can't do my job because I can't walk around. Can I get disability for that?[NEWLINE]agent: I am sorry to hear that you are injured. Did you injure yourself while you doing your military service?[NEWLINE]user: Yes, I hurt myself while working.[NEWLINE]agent: You might be able to get a temporary 100% disability rating and benefits if you meet certain requirements.[NEWLINE][BOUNDARY][NEWLINE]user: But I hurt myself at work. Are there more requirements than that?[NEWLINE]agent: Yes, there are, but I can walk you through them to see if you qualify. Did you get your treatment for your injury at a VA approved medical facility?[NEWLINE]user: Yes, I did. Can I get benefits?[NEWLINE]agent: Just one more question about your broken leg. Is one of your major joints immobilized by your cast?[NEWLINE]agent: Or did you have any surgery on the leg?[NEWLINE]user: My cast immobilizes my ankle and knee.I did have a surgery on it before they put the cast on too.[NEWLINE]agent: If you are expected to take over a month to recover, and if you are using a wheelchair or crutches, then you should qualify for temporary disability benefits.[NEWLINE]user: The surgery hasn't healed yet and they say it's going to be about three months for me to recover. That counts right?


user: Just had surgery and I wanted to ask some questions about my disability rating[NEWLINE]agent: Okay, so you are recovering from surgery or a disability related to your military service that has left you unable to move?[NEWLINE]user: yes, but it's complicated but yes[NEWLINE]agent: You may be able to get a temporary 100% disability rating and disability compensation or benefits if you have this kind of immobilizing disability.[NEWLINE][BOUNDARY][NEWLINE]user: do I get disability benefits?[NEWLINE]agent: You may be able to get disability benefits if you have had surgery or received other treatment at a VA hospital, approved hospital, or outpatient center for a disability related to your military service[NEWLINE][BOUNDARY][NEWLINE]user: can you tell me about the temp rating I get after my surgery?[NEWLINE]agent: Yes, you may be able to get a temporary 100 % disability rating and disability compensation or benefits when recovering from a surgery, and we can help you find out more on this[NEWLINE][BOUNDARY][NEWLINE]user: can you help me get disability compensation?[NEWLINE]agent: You will need to file a claim for disability compensation.[NEWLINE][BOUNDARY][NEWLINE]user: who else besides me can get covered because of my surgery?


user: What are the next steps to get a direct or VA-backed mortgage loan?[NEWLINE]agent: Applying for your COE is only one part of the process for getting a VA direct or VA - backed home loan[NEWLINE]agent: Would you like to know how VA loans work?[NEWLINE]user: not[NEWLINE]agent: Would you like to know how the Native American Direct Loan works?[NEWLINE]user: yes[NEWLINE]agent: we ll be your lender.[NEWLINE][BOUNDARY][NEWLINE]user: If I am a current member of the National Guard or Reserves, and have never been activated, what do I need?[NEWLINE]agent: A statement of service signed by your commander, adjutant, or personnel officer showing this information : Your full name[NEWLINE]user: What more details do I need to know?[NEWLINE]agent:  Your Social Security number[NEWLINE]user: If I am a discharged member of the National Guard and have never been activated, what do I need?


user: Hello I need information about How to Apply for a VA Home Loan Eligibility Certificate[NEWLINE]agent: of course, Learn how to apply for a VA Mortgage Loan COE Eligibility Certificate. This is the first step in obtaining a direct or VA-backed mortgage loan. Confirm to your lender that you qualify for the VA home loan benefit.[NEWLINE]user: And do I have to have personal references to qualify for this benefit?[NEWLINE]agent: you only need to have confirmation from your lender that you qualify for the VA home loan benefit.[NEWLINE][BOUNDARY][NEWLINE]user: and how do i apply?[NEWLINE][BOUNDARY][NEWLINE]agent: have you ever tried to apply  Through our LGY web system?[NEWLINE]user: if I once tried[NEWLINE]agent: In some cases, you can obtain your COE through your lender using our LGY Web system. Ask your lender about this option.[NEWLINE][BOUNDARY][NEWLINE]user: And what steps should I take to obtain a direct or VA-backed mortgage loan?[NEWLINE]agent: First, applying for your COE is only part of the process for getting a direct or VA-backed mortgage loan. Your next steps will depend on the type of loan you want and your lender. For most loans, the lender will be a private bank or mortgage company.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need If I was a member removed from the Reserves and I was never activated?


user: What are the steps to obtain a direct or VA-backed mortgage loan?[NEWLINE]agent: Applying for your COE is only one part of the process for getting a VA direct or VA - backed home loan[NEWLINE]agent: Do you want to know the details for most loans?[NEWLINE]user: yes[NEWLINE]agent: the lender will be a private bank or mortgage company[NEWLINE]user: What can you tell me about Direct Loans for Native Americans[NEWLINE]agent: we ll be your lender[NEWLINE]user: What are the next steps?[NEWLINE]agent: Your next steps will depend on the type of loan you re looking to get and on your lender[NEWLINE][BOUNDARY][NEWLINE]user: If I am an active duty member?[NEWLINE]agent:  A statement of service signed by your commander, adjutant, or personnel officer showing this information :Your full name[NEWLINE][BOUNDARY][NEWLINE]user: How do I request certificates by mail?


user: what are the steps to get a VA or direct mortgage loan[NEWLINE]agent: Applying for your COE is only one part of the process for getting a VA direct or VA - backed home loan. Your next steps will depend on the type of loan you re looking to get and on your lender[NEWLINE]agent: Do you want to know the details for most of the loans?[NEWLINE]user: not[NEWLINE]agent: want to know the details for the Native American Direct Loan[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]user: If I am an active duty member, do I need to have the benefit?[NEWLINE]agent: A statement of service signed by your commander, adjutant, or personnel officer showing this information[NEWLINE]user: How do I prepare before starting my application?[NEWLINE]agent: you ll need a copy of your discharge or separation papers DD214[NEWLINE][BOUNDARY][NEWLINE]user: How do I apply for my VA home loan Certificate of Eligibility?


user: What is the steps involved after applying for my COE for getting a VA direct home loan?[NEWLINE]agent: Applying for the COE is one part of the process for getting a VA direct home loan and your next steps will depend on the type of loan you are looking for.[NEWLINE]agent: Did you know for most loans the lender will be a private bank or mortgage company?[NEWLINE]user: No, I did not know that about the private bank or mortgage company.[NEWLINE]agent: Do you need to learn about the Native American Direct Loan?[NEWLINE]user: Yes, I would need to learn about the Native American Direct Loan as it applies to me.[NEWLINE]agent: Then we will be your lender after all.[NEWLINE][BOUNDARY][NEWLINE]user: What will I need if I have never been activated as a National Guard or Reserves member?[NEWLINE]agent: You will need a statement of service signed by your commander, adjutant, or personnel officer showing your full name.[NEWLINE][BOUNDARY][NEWLINE]user: How would I go about applying for a VA home loan Certificate of Eligibility?[NEWLINE]agent: You would apply for a COE first because it confirms to your lender that you are qualified for the VA home loan benefit.[NEWLINE][BOUNDARY][NEWLINE]user: How do I apply by mail for the COE?


user: Hello, How can I get VA direct or VA-backed home loan?[NEWLINE]agent: Applying for your COE is only one part of the process for getting a VA direct or VA - backed home loan. Your next steps will depend on the type of loan you re looking to get and on your lender.[NEWLINE]agent: Do you want to know who will be your lender?[NEWLINE]user: Yes, tell me, please.[NEWLINE]agent: For most loans, the lender will be a private bank or mortgage company.[NEWLINE][BOUNDARY][NEWLINE]user: How do I prepare before starting my application?[NEWLINE]agent: you'll need a statement of service signed by your commander, adjutant, or personnel officer.[NEWLINE][BOUNDARY][NEWLINE]user: who would be the lender if I have the Native American Direct Loan?[NEWLINE]agent: In this case, we'll be your lender.[NEWLINE][BOUNDARY][NEWLINE]user: How can I apply for a VA home loan Certificate of Eligibility?[NEWLINE]agent: Learn how to apply for a VA home loan Certificate of Eligibility COE. It confirms for your lender that you qualify for the VA home loan benefit.[NEWLINE][BOUNDARY][NEWLINE]user: What are the next steps for getting a VA direct or VA-backed home loan?


user: Hi, i think i'll soon be in need of a loan for home purposes, but i'll also need proof of that. Do you have any option for veterans in that regard?[NEWLINE]agent: In fact, we have the Veterans home loan certificate of eligibility.That certificate is the first step in getting a veterans affairs backed home loan.[NEWLINE]user: And that certificate will really be useful to me?[NEWLINE]agent: Of course. That document may well serve you as proof before your lender that you qualify for a Veterans home loan benefit.[NEWLINE][BOUNDARY][NEWLINE]user: That's a relief. And that's all i have to do right? Or do i have to do anything else?[NEWLINE]agent: You guessed right on that last one. Doing the application is just the first step. Next ones will be determined by loan type and lender you have, whether this be a private bank or a mortgage company.[NEWLINE]agent: Is your lender one of these institutions?[NEWLINE]user: No, not at all.[NEWLINE]agent: I understand. Now, Are you part of native american people?[NEWLINE]user: Yeah, i'm part of an autochthonous people. What happens there?[NEWLINE]agent: IF that's your case. then Veterans Affairs will be your lender.[NEWLINE][BOUNDARY][NEWLINE]user: That's pretty nice of you. I really appreciate that, thanks. Look, i forgot to mention this before, but i'm a discharged member of the National Guard. Based on that, is there something i need to present?


user: I need information on how to obtain a VA direct home loan.[NEWLINE]agent: Your first step will be to apply for your COE. After you've done that, your next steps will depend on the type of loan you are applying for and your lender.[NEWLINE]agent: Are you looking to obtain a VA home loan?[NEWLINE]user: Yes, I am.[NEWLINE]agent: For the majority of loans, your lender will probably be a mortgage company or a private bank.[NEWLINE]user: What if you are Native American?[NEWLINE]agent: In this case, we will be your lender.[NEWLINE][BOUNDARY][NEWLINE]user: Can I apply for my COE online?[NEWLINE]agent: That will depend on your lender. Some lenders will allow you to use our Web LGY system to obtain your COE.[NEWLINE][BOUNDARY][NEWLINE]user: What is the significance of obtaining the COE?[NEWLINE]agent: The COE tells your lender that you have qualified for the VA home loan benefit.[NEWLINE][BOUNDARY][NEWLINE]user: What kind of information will I need to apply for a COE?[NEWLINE]agent: This will depend on your current status in the military. If you are a current or former activated National Guard or Reserve member, you'll need a copy of your discharge or separation papers DD214.[NEWLINE]user: I'm not in the National Guard, so what other information will I need?


user: Hello I need information about Veterans Burial, I want to know what happens if I do not qualify for Burial Benefits[NEWLINE]agent: If that is your case, we will send you a denial decision letter explaining the reasons or the basis for our denial. We will also send you a form called Your Rights to Seek Additional Review of our VA Form 20 - 0998 decision along with your denial letter. This form explains your rights to appeal or request another review, and how to present more evidence.[NEWLINE][BOUNDARY][NEWLINE]agent: want to know how much time do you have to appeal the decision or request another review?[NEWLINE]user: yes, could you please inform me[NEWLINE]agent: good all Depends on the option you use to request a review or appeal. Each option has a different time requirement.[NEWLINE][BOUNDARY][NEWLINE]user: ok thanks for the info, and if i qualify for this benefit what should i expect from the folder they send me?[NEWLINE]agent: Your folder will include: s   A letter informing you if you can be buried in a VA national cemetery. This is called your pre-need decision letter.[NEWLINE][BOUNDARY][NEWLINE]user: Can my relative or authorized representative still request my burial in a VA national cemetery at the time of need?[NEWLINE]agent: Yes, personal circumstances and laws can change previous eligibility decisions. We will make the final decision as to whether you qualify for burial at the time of need.[NEWLINE][BOUNDARY][NEWLINE]user: where can i update my information?[NEWLINE]agent: You can update your information at any time. Call our toll free hotline at 877 - 222 - 8387. We are here Monday through Friday from 8:00 a.m. at 8:00 p.m. to help her in whatever she needs[NEWLINE][BOUNDARY][NEWLINE]user: What must my family members do to request my burial at the time of need?[NEWLINE]agent: At the time of need, the person organizing your burial should call the National Cemetery Programming Office at 800 - 535 - 1117 to request a burial. They will need your pre-need eligibility determination letter at that time.[NEWLINE][BOUNDARY][NEWLINE]user: What if I change my mind and don't want to be buried in a VA National Cemetery?


user: How will I know if I don't qualify for burial benefits?[NEWLINE]agent: We will send you a denial letter telling the reasons for the denial and we will send you a from called Your Rights to Seek Further Review of Our Decision.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know the time frame you have to appeal the decision?[NEWLINE]user: No, I am not sure how much time I have to appeal the decision.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know if your family will be able to apply for burial in a VA national cemetery?[NEWLINE]user: Yes, I know they will be able to apply for me to have a burial in a VA national cemetery.[NEWLINE]agent: then you know the laws and personal circumstances may change earlier eligibility decisions and we will make a final decision.[NEWLINE][BOUNDARY][NEWLINE]user: Can I update my information?[NEWLINE]agent: Yes, you can update your information at any time by calling our toll-free hotline at 877-222-8387 and we are open Monday through Friday, 8 a.m. to 8 p.m.[NEWLINE][BOUNDARY][NEWLINE]user: Can I find out what happens after I apply for determination for burial in a VA national cemetery?[NEWLINE]agent: Yes, you can find out what happens after you apply for a pre-need eligibility determination for burial in a VA national cemetery.[NEWLINE][BOUNDARY][NEWLINE]user: Can I learn more about appeals and reviews of VA claims?[NEWLINE]agent: Yes, you can learn more about appeals and reviews of VA claims online.[NEWLINE][BOUNDARY][NEWLINE]user: Will I be able to find out more about planning a burial for a family member?


user: What do I need to know After requesting an eligibility determination?[NEWLINE]agent: it is important that you find out what happens after requesting a pre-need eligibility determination for burial in a VA national cemetery.[NEWLINE][BOUNDARY][NEWLINE]user: Where do I get more information about appeals?[NEWLINE]agent: Learn more about VA claims appeals and reviews See more information about claims and review processes[NEWLINE][BOUNDARY][NEWLINE]user: if I happen to die, will my family have to pay for my funeral?[NEWLINE]agent: do not[NEWLINE]agent: do you qualify for burial in a VA national cemetery?[NEWLINE]user: Yes[NEWLINE]agent: ] If you qualify for burial in a VA national cemetery, you will receive burial benefits at no cost to your family.[NEWLINE][BOUNDARY][NEWLINE]user: Can my relative or authorized representative still request my burial in a VA national cemetery at the time of need?[NEWLINE]agent: Yes Laws and personal circumstances may change previous eligibility decisions. We will make the final decision as to whether you qualify for burial at the time of need.[NEWLINE][BOUNDARY][NEWLINE]user: What if I change my mind and don't want to be buried in a VA National Cemetery?[NEWLINE]agent: Your family members can make arrangements for your burial in a private cemetery, even if we have already sent you a decision letter prior to need. There is no need to contact VA about this change of plans.[NEWLINE]agent: do you want to make this request?


user: How will I know if I don't qualify for burial benefits?[NEWLINE]agent: We will send you a denial decision letter telling you the reason for our denial and also send you a form called Your Rights to Seek Further Review of Our Decision VA Form 20-0998.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know how much time you have to appeal a decision or a request for another review?[NEWLINE]user: Yes, I have know how much time I have.[NEWLINE]agent: Then you know it depends on which option you use to request a review or to appeal and each option has a different time requirement.[NEWLINE][BOUNDARY][NEWLINE]user: Is there some number I can call to as for information?[NEWLINE]agent: Sure, it is 877-222-8387 and you can call Monday through Friday from 8 a.m. to 8 p.m., eastern time.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible for my family member or authorized representative to apply for my burial in a VA national cemetery at the time of need?[NEWLINE]agent: Yes, it just depends on laws and personal circumstances that change and then we will make a decision of whether you qualify for burial at time of need.[NEWLINE][BOUNDARY][NEWLINE]user: What way can I update my information?[NEWLINE]agent: You can actually update your information at any time by calling our toll-free hotline at 877-222-8387, Monday throught Friday, 8 a.m. to 8 p.m.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a set time it takes the VA to make a decision?


user: Good evening. I have to organize a burial, but I fear that I won't qualify for burial benefits. What will happen if I get rejected?[NEWLINE]agent: I'll gladly explain. We'll send you a denial decision letter explaining the reasons or basis of our denial. We'll also send you a form called Your Rights to Seek Further Review of Our Decision VA Form 20-0998 along with your denial letter. This form explains your rights to appeal or to request another review, and how to submit more evidence.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you wondering how much time you have to appeal the decision or request another review?[NEWLINE]user: No, I am familiar with the deadlines.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know if your family member or authorized representative can still apply for my burial in a VA national cemetery at the time of need?[NEWLINE]user: Yes, can they?[NEWLINE]agent: Of course. Laws and personal circumstances may change earlier eligibility decisions.[NEWLINE][BOUNDARY][NEWLINE]user: That's good to know. And how can I update my information?[NEWLINE]agent: You can update your information at any time. Call our toll-free hotline at 877-222-8387. We're here Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me more about appeals?[NEWLINE]agent: You can learn more about appeals and reviews of VA claims on our page.[NEWLINE][BOUNDARY][NEWLINE]user: Do you also have information about burials on your page?[NEWLINE]agent: Yes, you can also learn more about planning a burial for a family member.[NEWLINE][BOUNDARY][NEWLINE]user: And when will you decide if I qualify for a burial?


user: How will I know if I do not qualify for burial benefits?[NEWLINE]agent: We will send you a denial decision letter telling why you were denied burial benefits and we will also send you a form called Your Rights to seek Further Review of Our Decision VA Form 20-0998 which explains your rights to appeal.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know how much time you have to appeal?[NEWLINE]user: Yes, I know how much time I have to appeal.[NEWLINE]agent: It just depends on which option you use to request a review or appeal.[NEWLINE][BOUNDARY][NEWLINE]user: What will happen if I change my mind and really don't want to be buried in a VA national cemetery?[NEWLINE]agent: Your family will be able to make arrangements for your burial in a private cemetery even if we have all ready sent you a pre-need decision letter.[NEWLINE][BOUNDARY][NEWLINE]user: What happens when my family member requests a burial for me?[NEWLINE]agent: We will need to confirm your pre-need eligibility determination based on the laws at the time.[NEWLINE]user: What will they need at the time of need burial?[NEWLINE]agent: We will keep a copy of your pre-need application, decision letter, and supporting documents in our system.[NEWLINE][BOUNDARY][NEWLINE]user: Can my family member still apply for my burial in a VA national cemetery at the time of need?


user: If you did not qualify for burial benefits[NEWLINE]agent: We ll send you a denial decision letter explaining the reasons or basis of our denial.s   [66] We ll also send you a form called Your Rights to Seek Further Review of Our Decision VA Form 20 - 0998 along with your denial letter. This form explains your rights to appeal or to request another review, and how to submit more evidence[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know how much time do you have to appeal the decision or request another review?[NEWLINE]user: yes[NEWLINE]agent:  It depends on which option you use to request a review or to appeal. Each option has a different time requirement[NEWLINE][BOUNDARY][NEWLINE]user: If you qualify for funeral benefits what should the folder have?[NEWLINE]agent: Your folder will include A letter telling you if you can be buried in a VA national cemetery. This is called your pre - need decision letter[NEWLINE][BOUNDARY][NEWLINE]user: How to update my information[NEWLINE]agent:  You can update your information at any time. Call our toll - free hotline at 877 - 222 - 8387.s   [85] We re here Monday through Friday, 8:00 a.m. to 8:00 p.m[NEWLINE][BOUNDARY][NEWLINE]user: Can my family member or authorized representative still apply for my burial in a VA national cemetery at the time of need?[NEWLINE]agent: Yes. Laws and personal circumstances may change earlier eligibility decisions. We ll make the final decision of whether you qualify for burial at the time of need.[NEWLINE][BOUNDARY][NEWLINE]user: What if I change my mind and don t want to be buried in a VA national cemetery?[NEWLINE]agent:  Your family members can make arrangements for your burial at a private cemetery even if we ve already sent you a pre - need decision letter. There s no need to contact VA about this change of plans.[NEWLINE][BOUNDARY][NEWLINE]user: How much time do I have to appeal the decision or request another review?


user: Can i know what happens if i don't qualify for burial benefits?[NEWLINE]agent: We'll send you a denial decision letter explaining the reasons of our denial. We'll also send you a form called Your Rights to Seek Further Review of Our Decision VA Form 20-0998. This form explains your rights to appeal or to request another review.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know how much time you have to appeal the decision or request another review?[NEWLINE]user: Yes, I know that[NEWLINE]agent: Ok, let me tell you that it depends on which option you use to request a review or to appeal. The times are different with each option.[NEWLINE][BOUNDARY][NEWLINE]user: How can I update my information?[NEWLINE]agent: You can call our toll-free hotline at 877- 222-8387, Monday through Friday, 8:00 a.m. to 8:00 p.m.[NEWLINE][BOUNDARY][NEWLINE]user: How can I do the request?[NEWLINE]agent: You must print out the form, fill it out and mail the completed form to: Memorial Products Service 41B Department of Veterans Affairs, 5109 Russell Road, Quantico, VA, 22134-3903.[NEWLINE][BOUNDARY][NEWLINE]user: How much you have to wait until VA make a decision?[NEWLINE]agent: It depends on: The number of applications we re reviewing and how much information you provided in your application.[NEWLINE][BOUNDARY][NEWLINE]user: Can I update my info?


user: Hi, have a nice day. I'm looking for information related to how to help a veteran to return to his life at home. I don't have any experience on this, so I was wondering if you could help me. Please?[NEWLINE]agent: No problem. We can bring you the help you may need in this case.[NEWLINE]agent: How are you related to this veteran? Are you part of his family?[NEWLINE]user: I'm not part of his family but I still want to help him as much as I can, but I want to do it the best way possible.[NEWLINE]user: Is there any site with information about this type of cases?[NEWLINE]agent: Yes, there is. You can visit the coaching into care website, were you can find information related of how to help the veteran.[NEWLINE][BOUNDARY][NEWLINE]user: That's just great. Which kind of help do you bring?[NEWLINE]agent: We have specially trained coordinator to prevent suicide, also he bring advice to the veterans and their families about the reajust to life at home after return from a combat zone, and also, we bring help to get access to benefits for disability payments, job training, home loans and more.[NEWLINE][BOUNDARY][NEWLINE]user: That's great. It's a very complete help. There are is also help for the relatives, right?[NEWLINE]agent: Yes, through the coaching into care site, we bring tips for spouses, parents and family member to help the veterans.[NEWLINE]user: In case is needed, is possible to speak with any coach in person?


user: Hello, I would like information on what measures are being taken for the prevention of suicide of veterans.[NEWLINE]agent: Are you a veteran in a mental health crisis and are you thinking about hurting yourself, or do you know a veteran who is considering this act now?[NEWLINE]user: no it's not my case[NEWLINE][BOUNDARY][NEWLINE]user: Where can a veteran who is in that situation go?[NEWLINE]agent: Call 800 - 273 - 8255, then select 1. e Start a confidential Veterans chat you can do it any time of the day or night[NEWLINE][BOUNDARY][NEWLINE]user: Where can a Veteran turn to for continued assistance?[NEWLINE]agent: You can find ongoing support through VA to help you get your life back:Our specially trained suicide prevention coordinators available at every VA medical center across the country can help you get the advice and services you need.   Our Veterinary Centers can help you and your family readjust to life at home after you have returned from serving in a combat zone. Our Veterans Benefits Administration offices can help you access benefits for monthly disability compensation payments, job training, home loans, and more.[NEWLINE]user: You can find ongoing support through VA to help you get your life back:Our specially trained suicide prevention coordinators available at every VA medical center across the country can help you get the advice and services you need.   Our Veterinary Centers can help you and your family readjust to life at home after you have returned from serving in a combat zone. Our Veterans Benefits Administration offices can help you access benefits for monthly disability compensation payments, job training, home loans, and more.[NEWLINE]agent: Our Veterinary Centers can help you and your family readjust to life at home after you have returned from serving in a combat zone.[NEWLINE][BOUNDARY][NEWLINE]user: I want to help a veteran adjust to life at home, but I don't know how. Can I get support?


user: Hi. I Hope you could help me. I'm looking for information related to to prevent the suicide of a veteran.[NEWLINE]agent: Are you a veteran and you thinking about hurting yourself or know any veteran who is considering this?[NEWLINE]user: Not me, but I know a veteran who is considering this, and is worrying me.[NEWLINE][BOUNDARY][NEWLINE]user: It's is possible to talk with someone about this?[NEWLINE]agent: Yes, it is. You can call to the veterans crisis line.[NEWLINE]user: And I can call at anytime I need it?[NEWLINE]agent: Yes, you can. That's a confidential line, were many of them are veterans themselves, this service is private, free and available 24/7.[NEWLINE][BOUNDARY][NEWLINE]user: And if I need more information where can I go?[NEWLINE]agent: You can visit our website, and check the suicide prevention section.[NEWLINE][BOUNDARY][NEWLINE]user: Those are all the options?[NEWLINE]agent: Not really. You can also call 911 or go to the nearest emergency room.[NEWLINE][BOUNDARY][NEWLINE]user: Veterans have any benefit service related to suicide prevention?


user: Hi. My son is a veteran who just returned home to us, and he seems to be having trouble with adjusting to life at home again. I don't really know what to do to help him but I want to help him.[NEWLINE]agent: We can absolutely help to get you the support that you and your son need. Did you have any particular questions or needs that you would like to address?[NEWLINE]agent: It is your son who has veteran status, is that correct?[NEWLINE]user: Yes, it's my son.[NEWLINE]agent: You can take advantage of our Coaching Into Care program. You can call toll-free and talk to licensed psychologists and social workers to help you and your son on your journey.[NEWLINE][BOUNDARY][NEWLINE]user: My son has attempted suicide in the past. My younger children know that something is different about him. But I don't know how to approach the topic with them without scaring them. Do you have any recommendations?[NEWLINE]agent: We have tips on how to approach that subject based on age level of who you are talking to. We even have age-appropriate tips for preschoolers and school-age children.[NEWLINE][BOUNDARY][NEWLINE]user: How would I talk to someone in the Coaching Into Care program?[NEWLINE]agent: To reach a coach, you can call 888-823-7458, Monday through Friday from 8 a.m. to 8 p.m. ET.[NEWLINE]user: Is there anywhere else I can go to read more information on my own?[NEWLINE]agent: Yes, we also have the Coaching Into Care website that has information, tips, and resources for Veterans and their family members.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have concerns that my son may attempt suicide again? Is there anyone I could talk to about that?


user: I need help from someone[NEWLINE]agent: Are you a Veteran in a mental health crisis and thinking about hurting yourself or do you know a Veteran who is considering hurting him or herself?[NEWLINE]user: It is me[NEWLINE]agent: Okay, you are not alone and we can get you help[NEWLINE][BOUNDARY][NEWLINE]user: do you have a phone number I can call if I'm hearing disabled?[NEWLINE]agent: You can call TTY: 800-799-4889[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any information I can read online for someone that just came home from the service?[NEWLINE]agent: You can visit the Coaching Into Care website[NEWLINE][BOUNDARY][NEWLINE]user: if I call in or walk in who can I talk to?[NEWLINE]agent: You can talk to our Veterans Crisis Line responders.  Many of them are Veterans and they can provide free confidential help 24/7.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have a program that will provide help as I need it?[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want ongoing support from VA to get your life back on track?[NEWLINE]user: yes


user: I need help for a depressed vet[NEWLINE]agent: Do you know a Veteran who is considering suicide?[NEWLINE]user: no, not that I know of but they are depressed and need help[NEWLINE][BOUNDARY][NEWLINE]user: Do you have help for someone who is back home and not doing well?[NEWLINE]agent: Yes we do, if you are a family member or friend of a Veteran who is having trouble adjusting to life at home, we can help. Our national Coaching Into Care program, our licensed psychologists and social workers will talk with you by phone, free of charge, to help you find your way around the VA system and figure out the best way to help the Veteran you care about[NEWLINE][BOUNDARY][NEWLINE]user: can you tell me how to talk to a kid about suicide?[NEWLINE]agent: Yes, we can give you tips for talking to children of different ages about suicide. We have info to talk to preschoolers, school-age children, and others[NEWLINE][BOUNDARY][NEWLINE]user: can you give me the signs that someone who is depressed might be thinking of doing something to hurt themselves?[NEWLINE]agent: Many Veterans don’t show any signs of an urge to harm themselves before doing so, but some may show signs of depression, anxiety, low self-esteem, or hopelessness.  They might also seem sad, depressed, or agitated most of the time.[NEWLINE]user: and acting differently is a sign that something might be up?[NEWLINE]agent: Yes, they may change the way the act. They might start to do poorly in work or school and they might act violently or take risks[NEWLINE][BOUNDARY][NEWLINE]user: is there any place that I can go online to read more on this?


user: Hello, I came here to learn about suicide prevention for veterans.[NEWLINE]agent: Are you a Veteran in a mental health crisis and you're thinking about hurting yourself or do you know a Veteran who's considering this act now?[NEWLINE]user: No, thankfully not. I'm just here to learn about this service, should I need it at some point.[NEWLINE]user: Am I the only one who has problems sleeping since my last combat mission? Sometimes it feels this way.[NEWLINE]agent: You're not alone, and you can get help.[NEWLINE][BOUNDARY][NEWLINE]user: I don't want these memories to haunt me, I really don't. Can you tell me about suicide risks and warning signs?[NEWLINE]agent: Of course, on our page you can learn about common suicide myths and realities, Veteran-specific suicide risks, and warning signs. You'll also learn to recognize when to ask for help.[NEWLINE]user: What signs? What should I watch out for?[NEWLINE]agent: Many Veterans don't show any signs of an urge to harm themselves before doing so. But some may show signs of depression, anxiety, low self-esteem, or hopelessness, like seeming sad, depressed, anxious, or agitated most of the time.[NEWLINE][BOUNDARY][NEWLINE]user: Can you help me get back into my everyday life somehow? Like I said, the last mission has changed me. I'm having trouble going back to a normal life.[NEWLINE]agent: Yes. Through our national Coaching Into Care program, our licensed psychologists and social workers will talk with your family members by phone, free of charge, to help them find a way around the VA system and figure out the best way to help all of you.[NEWLINE]user: So this service is mainly for those living with me?


user: hello i would like to know about suicide prevention in veterans[NEWLINE]agent: Are you a veteran in a mental health crisis?[NEWLINE]user: Yes[NEWLINE]agent: You are not alone, and you can get help. we can help you?[NEWLINE][BOUNDARY][NEWLINE]user: Yes i'm worried about one[NEWLINE]agent: Connect with our caring and qualified Veterans Crisis Line Responders for confidential help. Many of them are veterans. This service is private, free and available 24 hours a day, 7 days a week.[NEWLINE]user: How do I talk to someone now?[NEWLINE]agent: Call 800 - 273 - 8255, then select 1.  Start a confidential Veterans chat.[NEWLINE]user: And how do I do in the case of hearing loss?[NEWLINE]agent: If you have a hearing loss, call TTY: 800 - 799 - 4889.[NEWLINE][BOUNDARY][NEWLINE]user: How do I tell my child about a suicide attempt in the family?[NEWLINE]agent: Get tips for talking to children of different ages about suicide:   Preschool children   School-age children[NEWLINE][BOUNDARY][NEWLINE]user: Also I want to help a veteran adjust to life at home, but I don't know how. Can I get support?


user: can you give me details of Fiduciary claims[NEWLINE]agent: Do you have a scheduled date?[NEWLINE]user: yes[NEWLINE]agent: You have 1 year from the date on your decision to request a decision review[NEWLINE][BOUNDARY][NEWLINE]user: what are the decision review options[NEWLINE][BOUNDARY][NEWLINE]agent: want to know how to add new and relevant evidence[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: You want to request a new look from a superior reviewer[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: you want to know the details of Appeal before a veterans law judge[NEWLINE]user: yes[NEWLINE]agent: Download VA Form 10182  Board Appeal PDF[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to request a Board Appeal?[NEWLINE]user: yes


user: I want to know what my options are for getting a review on a claim[NEWLINE]agent: Do you have new and relevant evidence to add to your claim?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to ask for a senior reviewer to take another look at your claim?[NEWLINE]user: yes I do[NEWLINE]agent: okay, you need to download VA Form 20 - 0996 : Higher-Level Review[NEWLINE]user: can you tell me a bit about the higher level review?[NEWLINE]agent: A Higher-Level Review looks at the same evidence and determines whether the decision can be changed.  We can help you learn how to request a Higher-Level Review.[NEWLINE][BOUNDARY][NEWLINE]user: what if I want to appeal to a veterans judge?[NEWLINE]agent: Then a judge at the Board of Veterans Appeals in Washington, DC would review your case.  We can help you request a Board Appeal.[NEWLINE][BOUNDARY][NEWLINE]user: what can I do if I disagree with the Board's decision?[NEWLINE]agent: Would you have new and relevant evidence that supports your case?[NEWLINE]user: yes, I think I will have a few things


user: Hi there. I want to know if you could help me with a fiduciary claim I got?[NEWLINE]agent: No problem. Do you have the date of when you made your request?[NEWLINE]user: I'm not very sure of the date, sorry.[NEWLINE][BOUNDARY][NEWLINE]user: I want to know how to make my request be reviewed by someone else, as a second opinion?[NEWLINE]agent: For a second opinion or a higher-lever review, you need to download the VA form 20-0996: Higher-level review and fill it.[NEWLINE][BOUNDARY][NEWLINE]user: Alright, I'll do it. Can I do a supplemental claim too?[NEWLINE]agent: In this case, for fiduciary claims, is not available the supplemental claim option.[NEWLINE][BOUNDARY][NEWLINE]user: O.K., but one way or another I ca ask for a new look on my actual application, right?[NEWLINE]agent: yes, you can ask for a senior reviewer for a new look, using the VA form 20-0996: higher-level review.[NEWLINE]user: Great. And what happens hen I choose a higher-level review?[NEWLINE]agent: With that option you are asking for another review of the same evidence.[NEWLINE]user: That sounds good. Now, this will help my case?


user: Hello. I made an application for some benefits as a veteran, but I'm not happy with the decision they made about my case. I want to knw if is possible a second review of my case?[NEWLINE]agent: No problem. In this case you can ask for a decision review. Do you have new and relevant evidence that could help your case?[NEWLINE]user: No, I don't. I got all the information I had.[NEWLINE][BOUNDARY][NEWLINE]agent: Have you hear about the option of request a new look from a senior reviewer?[NEWLINE]user: No, I haven't.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to appeal to a veterans law judge?[NEWLINE]user: That sounds like too much. I don't think that would be the right option.[NEWLINE][BOUNDARY][NEWLINE]user: O.K., let say I take one of those options, which would be the next step then?[NEWLINE]agent: One you apply for a review of your case you won't need to do anything else, just wait unless the VA sends you a letter asking for more information.[NEWLINE]user: There will be any kind of appointment?[NEWLINE]agent: If the VA schedules exams for you, be sure not to miss them. That's very important.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I got more question later?


user: Hey, how's everything?. I have some issues with veterans related fiduciary claims. Can you help me?[NEWLINE]agent: I guess you filed a review request already. Is that request dated under a year?[NEWLINE]user: That's right. Lees than a year from the date i filed that.[NEWLINE]agent: Very well. Just for you to be clear, in case of future request, that you have only one year from the date on your decision to request a review.[NEWLINE][BOUNDARY][NEWLINE]user: Huh, i didn't knew that, I just filed the thing as soon as i could. Anyway, i already filed my request so, what's next?[NEWLINE]agent: That was a very wise decision, even if it was by mere luck in that moment. Regarding what comes next of your review request, well, in first instance, you don't have to do nothing, just to way Veterans Affairs contact you, if needed.[NEWLINE]agent: Have Veterans Affairs scheduled you for any exams?[NEWLINE]user: Yeah, in fact they have me scheduled for some test soon.[NEWLINE]agent: Excellent. It's pretty obvious, but be sure to not miss those exams.[NEWLINE][BOUNDARY][NEWLINE]user: Look, i know many of these request are rejected by you. Do i have any other tool to get a review of my claim?[NEWLINE]agent: In fact, you have. You can request a Board Appeal after an initial claim after a higher level review decision. About this, you should now that you can't do this in a row manner.[NEWLINE][BOUNDARY][NEWLINE]user: Uh, i think i understand, but i must say that's a little restrictive. Anyway, lets say after all this, i still doesn't like your board decision. Can i do something about it?[NEWLINE]agent: You can, but i must tell you that would imply to bring new and significant evidence for the case. Do you think you could do that, given the situation?[NEWLINE]user: Yes, i have confidence that i can do that,


user: you can tell me what happens after I request a review on a fiduciary claim[NEWLINE]agent: Okay, we can help you find out what happens after you request a decision review[NEWLINE]agent: Has the VA scheduled an exam for you?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]user: can you tell me more about the supplemental claim?[NEWLINE]agent: You can file a Supplemental Claim if you disagree with a Board's decision and have new and relevant evidence that supports your case[NEWLINE][BOUNDARY][NEWLINE]user: do you have info on getting a review from a senior reviewer?[NEWLINE]agent:  A senior reviewer will take another look at your case and determine whether the decision can be changed based on a difference of opinion or an error.[NEWLINE]user: is that the higher level review I heard about or is that different?[NEWLINE]agent: Yes, in a Higher-Level Review you are asking for another review of the same evidence, and a senior reviewer will take another look at your case.[NEWLINE][BOUNDARY][NEWLINE]user: can I get more help as I go through this process?


user: What are fiduciary claims?[NEWLINE]agent: Did you mark you calendar for one year to request a decision review?[NEWLINE]user: No, I did not know I needed to have it filed within a year.[NEWLINE][BOUNDARY][NEWLINE]user: How can I file a new fiduciary claim?[NEWLINE]agent: The only way to file a new claim is if you have new evidence.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get answers to more questions?[NEWLINE]agent: You can get answers to frequently asked questions about decision reviews by going to FAQs.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a form to download to ask for a new look from a senior reviewer?[NEWLINE]agent: Yes, you can download VA Form 20-0996-Higher Level Review pdf.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if the VA schedules an exam for me?[NEWLINE]agent: It is very important that you do not miss the exams the VA sets up for you.[NEWLINE][BOUNDARY][NEWLINE]user: What can I do if I disagree with the board decision and have new relevant evidence?


user: I need help with asking for a review on a fiduciary claim[NEWLINE]agent: Do you want to add new and relevant evidence to your claim?[NEWLINE]user: yeah in a supplemental claim[NEWLINE]agent: The Supplemental Claim option isn’t available for fiduciary claims. You can file a new claim if you have new evidence.[NEWLINE]user: can you help me with what options I have?[NEWLINE]agent: Yes, we can help you with the options available[NEWLINE][BOUNDARY][NEWLINE]user: do you have the forms for a higher level review?[NEWLINE]agent: Yes, we can help you download VA Form 20-0996: Higher-Level Review (PDF)[NEWLINE][BOUNDARY][NEWLINE]user: also can you give me the form for a veterans law judge appeal?[NEWLINE]agent: You will need to download VA Form 10182 : Board Appeal PDF[NEWLINE][BOUNDARY][NEWLINE]user: can I see where the process is once I have asked for one of the reviews?[NEWLINE]agent: Yes, you will have the opportunity to track the status of your appeal[NEWLINE][BOUNDARY][NEWLINE]user: can I still add the new evidence I have after a decision that doesn't go my way?


user: How do I request a Higher-Level Review?[NEWLINE]agent: Do you want to know the details of requesting a Higher Level Review?[NEWLINE]user: yes[NEWLINE]agent:  fill out the Decision Review Request : Higher - Level Review VA Form 20 - 0996. Download VA Form 20 - 0996 PDF[NEWLINE][BOUNDARY][NEWLINE]user: what are loan guarantees[NEWLINE]agent:  Please refer to yourdecision for instructionson how to submit theform[NEWLINE]agent: Do you want to request a form?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]user: what are the types of benefits?[NEWLINE]agent: The most common benefit type is compensation, but if you re unsure, check your VA decision. You can t select multiple benefit types[NEWLINE][BOUNDARY][NEWLINE]user: how insurance is applied


user: Can you explain to me how to request a higher-level review?[NEWLINE]agent: Do you need to request a higher-level review?[NEWLINE]user: Yes, I need a higher-level review.[NEWLINE]agent: You can fill out the Decision Review Request: Higher-Level Review VA Form 20-0996.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I want an informal conference with a senior reviewer?[NEWLINE]agent: They will call the phone number that you have given them from the Higher-Level Review form to schedule a time to discuss your case with you.[NEWLINE]user: What if I don't answer?[NEWLINE]agent: Then a voice mail for be left.[NEWLINE][BOUNDARY][NEWLINE]user: What happens when I request a high level review?[NEWLINE]agent: You are allowed to request a Higher-Level Review of an initial claim or Supplemental Claim decision and is not available after a Higher-Level Review or Board Appeal.[NEWLINE][BOUNDARY][NEWLINE]user: How do I submit the insurance form?[NEWLINE]agent: You would need to refer to your decision for the instructions about submitting the form.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I need help?


user: I have requested a call with a senior reviewer. What should I expect?[NEWLINE]agent: Did you request an informal conference?[NEWLINE]user: No, I don't think so.[NEWLINE]agent: If they call, and you are not home, can they leave a message?[NEWLINE]user: Yes, a machine will pick up.[NEWLINE]agent: Ok, good. They will leave you a voice mail.[NEWLINE]user: What can I talk about during the call with the senior reviewer?[NEWLINE]agent: You should chat about why you think the decision should be changed.[NEWLINE]user: What phone number will they call?[NEWLINE]agent: They will call the number you provide at a time that works for you.[NEWLINE][BOUNDARY][NEWLINE]user: If I am not happy with the decision, what can I do?


user: Hello there, I'm here because of a higher level review.[NEWLINE]agent: Do you want to request a higher-level review?[NEWLINE]user: No, I don't want to request one.[NEWLINE][BOUNDARY][NEWLINE]agent: Have you scheduled an informal conference?[NEWLINE]user: No, I haven't.[NEWLINE]user: What I wanted to know was which benefit type to choose in the review form. Can you help me with that, please?[NEWLINE]agent: Of course. The most common benefit type is compensation, but if you're unsure, check your VA decision.[NEWLINE]user: Can I select multiple benefit types?[NEWLINE]agent: You can't select multiple benefit types.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, that's too bad. Well, what can you tell me about the national cemetery administration?


user: Hi there. I have problems with a review of my claim, What can I do now?[NEWLINE]agent: Do you know how to make a higher-level request?[NEWLINE]user: No, I don't know how to do it.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know which forms use?[NEWLINE]user: No, I don't know. I need more information about it.[NEWLINE][BOUNDARY][NEWLINE]user: I have a list of issues appointed to help into my request there is any way to show them?[NEWLINE]agent: Yes, you can include all or some of the issues VA has made.[NEWLINE]user: What happens if I got new or more evidence?[NEWLINE]agent: If you got new information, you can select for another review option.[NEWLINE][BOUNDARY][NEWLINE]user: I'll be able to select the benefits I would like to during the review?


user: I requested a decision review and I need to know what to expect now.[NEWLINE]agent: If you have requested a decision review, you don't need to do anything until you receive a letter from the VA asking you for any information that they might need.[NEWLINE]agent: Please be aware that the VA might schedule more exams for you.[NEWLINE]user: They haven't asked me to have any more exams yet.[NEWLINE][BOUNDARY][NEWLINE]user: When will I find out the results of my request?[NEWLINE]agent: Once the VA processes your request, a reviewer will call you within 2-4 weeks.[NEWLINE]user: Is there anyone I can talk to so I can tell them why they should review my decision and change it?[NEWLINE]agent: You and/or your representative can call your reviewer on the phone and talk to them about the review.[NEWLINE][BOUNDARY][NEWLINE]user: This all seems like a lot to figure out. Is there anyone I can talk to for more help?[NEWLINE]agent: You can speak to an attorney or agent who is accredited by the VA or Veterans Service Organization to get more help.[NEWLINE][BOUNDARY][NEWLINE]user: I have more questions, where can I find more information?


user: I want to appeal a VA decision and need guidance[NEWLINE]agent: Would you like to know if you can request a Higher-Level Review?[NEWLINE]user: yes[NEWLINE]agent: You can request a Higher-Level Review of an initial claim or Supplemental Claim decision.[NEWLINE]user: can I get a higher level review of another higher level review?[NEWLINE]agent: No, this option isn’t available after a previous Higher-Level Review[NEWLINE][BOUNDARY][NEWLINE]user: can I select a combo of benefits?[NEWLINE]agent: You can not select multiple benefit types[NEWLINE]user: so I just pick what?[NEWLINE]agent: The most common benefit type is compensation, you can check your VA decision for more help on this[NEWLINE][BOUNDARY][NEWLINE]user: does this review allow me to send evidence?


user: Can you tell me how to request a higher level review, please?[NEWLINE]agent: Do you wish to request a higher level review?[NEWLINE]user: Yes, that is pretty much what I just said.[NEWLINE][BOUNDARY][NEWLINE]agent: Did you schedule an informal conference, select times and list a phone number in Part II of the form?[NEWLINE]user: No, not yet.[NEWLINE][BOUNDARY][NEWLINE]user: But I do have new evidence that could pretty much change the outcome of the decision. What should I do with it?[NEWLINE]agent: If you have evidence to submit, please select another review option.[NEWLINE][BOUNDARY][NEWLINE]user: Alright, I can do that. Can I also talk to the reviewer on the phone? Maybe we can come to an agreement.[NEWLINE]agent: Yes, you can request a call informal conference with the reviewer. You and/or your representative can speak with the reviewer on the phone. You can tell them why you think the decision should be changed and identify errors.[NEWLINE][BOUNDARY][NEWLINE]user: So I can request a higher level review, right?


user: I need some help with special claims.[NEWLINE]agent: Ok, I have a question. Do you have a disability that isn't listed on the site and is related to military service?[NEWLINE]user: Yes, this is the case.[NEWLINE]agent: If that is the case, than you may still be able to get disability compensation or other benefits.[NEWLINE]user: What if I am a Veteran with a disability that was made worse by active duty?[NEWLINE]agent: You may be able to get special compensation in some cases.[NEWLINE]user: Can I get money to help buy a specially equipped car?[NEWLINE]agent: Yes, you may be able to.[NEWLINE]user: What about if I suffered a disability trying to get a job?[NEWLINE]agent: That may be possible, yes.[NEWLINE]user: I have heard that being exposed to certain chemicals while serving in some places could cause birth defects. Might that be covered?


user: Are there special claims that can be file through VA?[NEWLINE]agent: Do you happen to have a disability that was not listed on the site as being linked to military service?[NEWLINE]user: Yes, my disability is not on the list on the site as being linked to military service.[NEWLINE]agent: This does not mean you cannot get disability compensation payments or other benefits.[NEWLINE]user: If I am a Veteran with a disability you concluded is the result of an illness or injury caused by my service can I get compensated?[NEWLINE]agent: Yes, you might be able to get special compensation to help with disabilities.[NEWLINE]user: Can I get increased disability payments if I am unable to work because of my years in the service.[NEWLINE]agent: Yes, it is called Individual Unemployability if you can't work because of your service-connected disability and you might be able to get increased payments because of it.[NEWLINE]user: Can I get money if I cannot drive myself and need a special equipped vehicle?[NEWLINE]agent: Yes, you could get an automobile allowance and adaptive equipment if your service-connected disability prevents you from driving.[NEWLINE]user: Can I get payments for my time spent in a VA hospital for a service connected disability?


user: Am I able to apply for special claims?[NEWLINE]agent: Do you have a disability that isn't listed on this site as being linked to military service?[NEWLINE]user: No, I have a disability that is listed.[NEWLINE]agent: Are you a Veteran with a disability we've concluded is the result of an illness or injury caused or made worse by your active - duty service called a service - connected disability?[NEWLINE]user: No, it hasn't been officially verified yet by anyone.[NEWLINE]user: Do you provide temporary disability payments or benefits?[NEWLINE]agent: Yes, if you've recovered from surgery or an immobilizing disability that's left you unable to move, you may qualify for temporary disability benefits.[NEWLINE]user: Are the payments only temporary?[NEWLINE]agent: Correct, the payments are temporary.[NEWLINE]user: If my service-connected disability prevents from driving, can I get money to help get special equipment for my vehicle?[NEWLINE]agent: Yes, you may qualify to get money to help buy a specially equipped vehicle.[NEWLINE]user: Is my child eligible for any benefits?


user: Hi there, I'm wondering if there are any special claims attached to Veteran Affairs, if I don't qualify for benefits as listed?[NEWLINE]agent: Are you in a situation whereby you have a disability that is not listed on the website but is linked to military service?[NEWLINE]user: Yes, I have a disability but it's not listed on the website and I'm wondering if I could qualify for benefits because of it[NEWLINE]agent: If your disability is not listed on the website, there is still a chance that you may be able to qualify for benefits or disability compensation payments[NEWLINE]user: What are the benefit qualifying criteria relating to a disability of a veteran but that is not listed on the website?[NEWLINE]agent: There is special compensation available to help with disabilities of veterans that are classed as special claims, under the title of special claims on the website[NEWLINE]user: Is it possible that a child of military personnel that was subjected to specific chemicals while on active duty can qualify for disability benefits if they have been affected by this exposure?[NEWLINE]agent: If you were on active duty in Vietnam, Thailand or the Korean Demilitarized Zone and you were exposed to specific chemicals during this time, and if as a result your child has spina bifida or other birth defects, then your child may be eligible for disability benefits[NEWLINE]user: Is there any allowance available for automobiles if I received a disability while in active service?[NEWLINE]agent: If your disability is related to your service in the military, and if this disability prevents you from driving, there is an automobile allowance and adaptive equipment allowance available. You can find more information on this on the website, and will also find out whether you can avail of funding to help buy a specially equipped vehicle or even adapt your existing vehicle[NEWLINE]user: Is there any information available to me regarding being unemployable due to a service related disability?


user: I wanted to know about disability special claims[NEWLINE]agent: Do you have a disability claim that isn't linked to military service?[NEWLINE]user: no[NEWLINE]agent: Are you a Veteran with a disability we’ve concluded is the result of an illness or injury caused or made worse by your active-duty service?[NEWLINE]user: no I wanted help on something else[NEWLINE]user: can I get help for clothing that I tore so I could wear over my new leg?[NEWLINE]agent: Yes, if your clothing has been damaged by your prosthetic we can help you find out if you can get money to help buy new clothes.[NEWLINE]user: I also wanted to know about title 38 usc 1151, if you can?[NEWLINE]agent: VA title 38 u.s.c. 1151 claims will give you disability compensation if you suffered an added disability while getting VA medical care or taking part in a VA program designed to help you find, get, or keep a job[NEWLINE]user: can you help me with that?


user: I'm looking for information on Special Claims[NEWLINE]agent: Are you a Veteran with a disability that isn't linked to military service?[NEWLINE]user: I don't think so[NEWLINE]agent: are you a Veteran with a disability that we have concluded is the result of an illness or injury caused or made worse by your active-duty service?[NEWLINE]user: no[NEWLINE]user: can I ask about the car allowance for alterations?[NEWLINE]agent: VA Automobile allowance and adaptive equipment will give you money to help buy a specially equipped vehicle or make needed changes to your existing vehicle if your service-connected disability prevents you from driving[NEWLINE]user: What kinds of disabilities can we get help for? can we get dental care?[NEWLINE]agent: Yes, you may be able to get special compensation for dental care if you are a Veteran[NEWLINE]user: You can also get help replacing any clothing damaged when you altered it for your disability, right?


user: trying to get special claims benefits[NEWLINE]agent: Do you have a disability that we haven't listed as being linked to military service?[NEWLINE]user: yes[NEWLINE]agent: You may still be able to get disability compensation payments or other benefits[NEWLINE]user: can I get benefits for a birth defect caused by agent orange?[NEWLINE]agent: Yes, if you were exposed to specific chemicals while serving in Vietnam, Thailand, or the Korean Demilitarized Zone and your child has birth defects, your child may be eligible for disability benefits.[NEWLINE]user: can you tell me more about the automobile benefit for alterations to a disabled persons car?[NEWLINE]agent: Yes, I can tell you more. If a service-connected disability prevents you from driving, you may get money to help buy a specially equipped vehicle or make needed changes to your existing vehicle.[NEWLINE]user: So what do I get if an injury made me disabled?[NEWLINE]agent: You may be able to get special compensation to help you out[NEWLINE]user: is there dental help too?


user: What comes under the title of special claims when dealing with Veteran Affairs[NEWLINE]agent: Do you suffer from a disability that is related to military service that is not listed on this website?[NEWLINE]user: I don't personally, no[NEWLINE]agent: Are you a veteran that suffered a disability while in active service with the military or a disability that has been worsened by your active duty?[NEWLINE]user: Yes, I fall into this category[NEWLINE]agent: In this case, you may be able to qualify for special compensation to help with your disability[NEWLINE]user: Is there any allowance for driving or driving equipment that is available under the VA special claims?[NEWLINE]agent: Yes there is, if your service-connected disability prevents you from driving, you may be able to apply for money to purchase a specially equipped vehicle or make special adaptations to your existing vehicle[NEWLINE]user: Is there any allowance available to the children of military personnel that were exposed to harmful chemicals during active duty?[NEWLINE]agent: Any personnel that were exposed to harmful chemicals while serving in Vietnam, Thailand or the Korean Demilitarized Zone and if those personnel have children that show signs of birth defects like spina bifida, then the child may qualify for disability benefits[NEWLINE]user: What happens if I have a disability that is not listed on the VA website but was caused during military service?


user: I need some information about making a VA affairs special claim.[NEWLINE]agent: Do you have a disability that is not currently listed on the site as being linked to military service?[NEWLINE]user: No, I do not.[NEWLINE]agent: Has your disability been proven to have been the result of an illness or injury caused by your active duty service?[NEWLINE]user: No, but my husband does.[NEWLINE]user: My husband is recovering from surgery that has immobilized him. Is he eligible for benefits?[NEWLINE]agent: In your husband's case, he may qualify for temporary disability payments.[NEWLINE]user: What about for the time he has spent in the hospital?[NEWLINE]agent: If your husband has spent time in a VA or VA-approved hospital, he may be eligible for benefits like disability payments.[NEWLINE]user: He has only been out of the service for a year and due to his disability, we need immediate financial help. Is there any way we can get benefits faster?


user: Hello there, What are the health benefits of VA?[NEWLINE]agent: Are you a Veteran?[NEWLINE]user: No, I'm not. My son is.[NEWLINE][BOUNDARY][NEWLINE]user: What care and services does VA health care cover?[NEWLINE]agent: Each Veteran s medical benefits package is unique.[NEWLINE][BOUNDARY][NEWLINE]user: Is a VA community provider who fill prescriptions?[NEWLINE]agent: No. But, You must be enrolled in VA health care.[NEWLINE]user: Yes, I am enrolled in VA health care.[NEWLINE]agent: Dou you have an assigned VA primary care provider?[NEWLINE]user: No, I don't.


user: What do I need to know about VA health benefits?[NEWLINE]agent: Do you know what benefits are given if you qualify for VA healthcare?[NEWLINE]user: Yes, I know the benefits.[NEWLINE]agent: Then you do know that you will receive coverage for services you need help to get and stay healthy.[NEWLINE][BOUNDARY][NEWLINE]user: What must be true to fill a prescription by a non-VA community provider?[NEWLINE]agent: Are you enrolled in VA healthcare?[NEWLINE]user: Yes, I am enrolled in VA healthcare.[NEWLINE]agent: Are you assigned a VA primary care provider?[NEWLINE]user: Yes, my primary care provider is VA assigned.[NEWLINE]agent: Have you given your VA provider your medical records from you non-VA provider?[NEWLINE]user: Yes, I have provided my non-VA provider records to my VA provider.[NEWLINE]agent: Does your VA provider agree with your prescription?[NEWLINE]user: Yes, my prescriptions are in agreement with the VA provider.


user: Hello, What does my medical benefits package cover?[NEWLINE]agent: we are specialized in cover preventive care services[NEWLINE]user: What are the requirements to use these services?[NEWLINE]agent: you'll need to be enrolled in VA health care and have received care from us within the past 24 months.[NEWLINE]user: May I verify the criteria for determining if you are eligible for the disability benefits?[NEWLINE]agent: May I verify the criteria for determining if you are eligible for the disability benefits?[NEWLINE]user: Yes, please.[NEWLINE]agent: Do you have an assigned VA primary care provider?[NEWLINE]user: Yes, I do.[NEWLINE]agent: Have you given your VA provider your medical records from your non - VA provider?[NEWLINE]user: yes, of course.[NEWLINE]agent: Does your VA provider agree with the prescription?[NEWLINE]user: Yes, It is


user: What do i need to know about VA health benefits?[NEWLINE]agent: Do you qualify for VA health care?[NEWLINE]user: Yes, I qualify for VA healthcare.[NEWLINE]agent: Since you qualify for VA health care then you will receive coverage for the services you need to help you stay and get healthy.[NEWLINE][BOUNDARY][NEWLINE]user: What must be true to fill a non-VA community provider prescription?[NEWLINE]agent: Are you enrolled in VA health care?[NEWLINE]user: Yes, I am enrolled in VA health care.[NEWLINE]agent: Do you have an assigned VA primary care provider?[NEWLINE]user: No, I do not have a primary care provider assigned from the VA[NEWLINE]agent: Then you cannot have a non-VA community provider prescription filled at this time.[NEWLINE]user: How can I get this non-VA community provider prescription filled then?[NEWLINE]agent: You can get the non-VA community provider prescription filled if you meet all the requirements.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible to learn more about priority groups?


user: What more can I learn about my medical benefits package?[NEWLINE]agent: The information you need to know is that we cover preventive care services like health exams and health education including nutrition education.[NEWLINE]agent: Are you enrolled in VA healthcare?[NEWLINE]user: No, i am not enrolled in VA healthcare.[NEWLINE]agent: Do you need us to consider covering non-VA emergency care for a non-service-connected condition?[NEWLINE]user: No, I do not need you to cover a non-VA emergency.[NEWLINE]user: Are there non-medical services I can get help with?[NEWLINE]agent: Yes, you may be able to get help with non-medical services such as beneficiary travel benefits or caregiver support help for the person who cares for you.[NEWLINE]user: What can i get help with as a veteran?[NEWLINE]agent: You may be able to get help with assisted living, residential live-in or home health care through VA.[NEWLINE]user: What must be true for my non-VA prescription to get filled?[NEWLINE]agent: Are you enrolled in VA health care right now?[NEWLINE]user: No, I am not enrolled right now.


user: I need to learn about VA health benefits.[NEWLINE]agent: Do you qualify for VA health care?[NEWLINE]user: Yes, i qualify for the VA health benefits.[NEWLINE]agent: Then you will receive coverage for the services you need to help you stay and get healthy.[NEWLINE][BOUNDARY][NEWLINE]user: What must be true for me to fill a non-Va community provider?[NEWLINE]agent: Are you enrolled in VA health care at this time?[NEWLINE]user: No, I did not qualify for VA health benefits.[NEWLINE]agent: Then we cannot fill your prescription from a non-VA community provider at this time.[NEWLINE][BOUNDARY][NEWLINE]user: Since I am signed up for the VA health care program, what things am I able to do online?[NEWLINE]agent: You can manage your VA health care benefits online.[NEWLINE]user: How can I call you and what times?[NEWLINE]agent: You can dial 877-222-8387 Monday through Friday, 8 a.m. to 8 p.m., eastern time.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to be enrolled in VA healthcare to use services?


user: I would like to know if you have information about the VA medical benefits package[NEWLINE]agent: Of course, among the benefits we have:  We cover preventive care services, such as: Health screenings, including gender-specific screenings  Health education, including nutrition education[NEWLINE]user: What do I have to do to use these services?[NEWLINE]agent: To use these services, you must be enrolled in VA health care, and you must have received care from us in the past 24 months.[NEWLINE]user: What other requirements should I meet?[NEWLINE]agent: Are you enrolled in VA Health Care?[NEWLINE]user: ¿Está inscrito en VA Health Care?[NEWLINE]agent: Are you assigned to a VA primary care provider?[NEWLINE]user: Yes I am[NEWLINE]agent: Have you given your VA provider your medical records from your non-VA provider?[NEWLINE]user: do not


user: I would like to know more about VA health benefits[NEWLINE]agent: you need to be eligible for VA health care[NEWLINE]user: how do I know if I qualify?[NEWLINE]agent: [2] If you qualify for VA health care, [3] you ll receive coverage for the services you need to help you get and stay healthy.s   [4] Learn more about your health care benefits.[NEWLINE][BOUNDARY][NEWLINE]user: What care and services does VA health care cover?[NEWLINE]agent:  [6] Each Veteran s medical benefits package is unique.s   [7] Yours will include care and services to help :s   [8] Treat illnesses and injuriess[NEWLINE][BOUNDARY][NEWLINE]user: tell me more about the medical benefits package[NEWLINE]agent: [30] We cover preventive care services, like :s   [31] Health exams including gender - specific examss   [32] Health education including nutrition educations[NEWLINE]user: What requirements must I meet so that you fill prescriptions by a non - VA community provider?[NEWLINE]agent: are  you enrolled in VA health care?[NEWLINE]user: no


user: Hi.How can I apply for VA Voc Rehab and Employment?[NEWLINE]agent: Here, I will tell you all the requirements to apply for VA Voc Rehab and Employment.[NEWLINE][BOUNDARY][NEWLINE]user: Ok.What if I m a service member who hasn't yet received a service-connected disability rating?[NEWLINE]agent: You don t need to wait for a rating. Instead, please fill out VA Vocational Rehabilitation - Getting Ahead After You Get Out VA Form 28 - 0588.[NEWLINE]user: So, what are the requirements to apply?[NEWLINE]agent: Are you going through the Physical Evaluation Board process?[NEWLINE]user: No, I don't.[NEWLINE]agent: Are you expecting an other than dishonorable discharge and have a VA memorandum rating of 20% or more?[NEWLINE]user: Yes, I am expecting a VA memorandum rating.[NEWLINE]agent: Excellent. You are eligible for VR&E benefits and services.[NEWLINE][BOUNDARY][NEWLINE]user: And, What happens after I apply?[NEWLINE]agent: Do you want to know the procedure after applying?


user: Can you tell me about applying for VA Voc Rehab adn Employment?[NEWLINE]agent: I can help you find out about VA Voc Rehab and Employment also known as Vocational Rehabilitation and Employment, VR&E, or Chapter 31 benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a way to apply even though I already have a VA disability rating?[NEWLINE]agent: Yes, you can sign into your eBenefits account.[NEWLINE][BOUNDARY][NEWLINE]user: What happens once an entitlement decision has been made?[NEWLINE]agent: You and your counselor will work together to develop a plan for rehabilitation which will outline rehabilitation and other services that VR&E will provide to you.[NEWLINE][BOUNDARY][NEWLINE]user: What is the process after VRC creates my rehabilitation plan?[NEWLINE]agent: Your VRC will help put your plan into action with you and the will provide ongoing counseling and help get tutorial assistance, job training, work-readiness support, and the medical referrals you will need.[NEWLINE][BOUNDARY][NEWLINE]user: What happens after I apply?[NEWLINE]agent: A meeting will be scheduled for you with a VRC to find out if you have an employment handicap and if you are eligible VR&E benefits and services.[NEWLINE][BOUNDARY][NEWLINE]user: What must be true if I am eligible for VR&E benefits?[NEWLINE]agent: Are you going through the Physcial Evaluation Board Process?[NEWLINE]user: Yes, I am going through the Physical Evaluatoin Process.


user: How to apply for VA Voc Rehab and Employment[NEWLINE]agent: Find out how to apply for VA Voc Rehab and Employment also known as Vocational Rehabilitation and Employment, VR&E, or Chapter 31 benefits.[NEWLINE][BOUNDARY][NEWLINE]user: what if i'm eligible[NEWLINE]agent: we ll invite you to an orientation session at your nearest VA regional benefit office.[NEWLINE][BOUNDARY][NEWLINE]user: What happens after I apply?[NEWLINE]agent: we ll schedule a meeting for you with a Vocational Rehabilitation Counselor VRC to find out if you have an employment handicap and if you re eligible for VR&E benefits and services.[NEWLINE]user: how they make the decision to approve or denyv[NEWLINE]agent: You have an employment handicap if your service - connected disability limits your ability to prepare for, obtain, and maintain suitable employment a job that doesn t make your disability worse, is stable, and matches your abilities, aptitudes, and interests.[NEWLINE][BOUNDARY][NEWLINE]user: What if I m a service member who hasn t yet received a service-connected disability rating?[NEWLINE]agent: You don t need to wait for a rating. please fill out VA Vocational Rehabilitation - Getting Ahead After You Get Out VA Form 28 - 0588.[NEWLINE]agent: At least one of these must be true: Going through the Physical Evaluation Board process, or Expecting an other than dishonorable discharge and have a VA memorandum rating of 20 % or more[NEWLINE]user: these points are mandatory?[NEWLINE]agent: Yes, Going through the Physical Evaluation Board process.[NEWLINE]user: what else should i fulfill


user: I would like to know How to apply for rehabilitation and employment at VA Voc[NEWLINE]agent: want to know how to apply for VA Voc rehabilitation and employment, also known as vocational rehabilitation and employment benefits, VR&E[NEWLINE][BOUNDARY][NEWLINE]user: yes[NEWLINE]agent: I tell you that you don't need to wait for a rating. Instead, fill out VA Vocational Rehabilitation - Advance after exiting form VA 28-0588.[NEWLINE]user: can i be eligible for VR&E benefits and services[NEWLINE]agent: Are you Going through the Physical Evaluation Board process?[NEWLINE]user: not[NEWLINE]agent: you are waiting for a discharge that is not dishonorable and have a VA memo score of 20% or more[NEWLINE]user: not[NEWLINE]agent: Have you entered the IDES Integrated Disability Assessment System?[NEWLINE]user: yes


user: I need to find information on How to apply for rehabilitation and employment in VA[NEWLINE]agent: you can search VR&E or Chapter 31. there you can Find out how to apply for VA Voc rehabilitation and employment, also known as vocational rehabilitation and employment benefits[NEWLINE][BOUNDARY][NEWLINE]user: How do I apply if I already have a VA disability rating?[NEWLINE]agent: after starting the section Select Apply.[NEWLINE]user: but I can't find the option to apply. Could you tell me where it comes from?[NEWLINE]agent: in your eBenefits account, on the main page you can find the option to apply[NEWLINE][BOUNDARY][NEWLINE]user: What if I am a service member who has not yet received a service-related disability rating?[NEWLINE]agent: Dear customer, you don't need to wait for a rating. Instead, fill out VA Vocational Rehabilitation - Advance after exiting form VA 28-0588.[NEWLINE]agent: If you want to be eligible for benefits, you must meet at least one requirement. do you know them[NEWLINE]user: if I know some.[NEWLINE]agent: Have you been through the process of the Physical Evaluation Board?[NEWLINE]user: do not[NEWLINE]agent: Do you have a VA memorandum rating of 20% or more?[NEWLINE]user: no i don't have that rating[NEWLINE]agent: Have you entered the IDES Integrated Disability Assessment System?[NEWLINE]user: If I am entered in the IDES system


user: good I need information on How to apply for rehabilitation and employment at VA Voc?[NEWLINE]agent: if you want information you can find it in VR&E or Chapter 31.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know if I am eligible for this?[NEWLINE]agent: if you are eligible we will invite you to an orientation session at the nearest VA regional benefits office.[NEWLINE][BOUNDARY][NEWLINE]user: What if I can't go back to work right away?[NEWLINE]agent: Independent living services may be proposed to you[NEWLINE][BOUNDARY][NEWLINE]user: I have another question. What if I am a service member who has not yet received a service-related disability rating?[NEWLINE]agent: You don't need to wait for a rating. Instead, fill out VA Vocational Rehabilitation - Advance after exiting form VA 28-0588.[NEWLINE]agent: Do you know the requirements to be eligible for benefits and services?[NEWLINE]user: I know some[NEWLINE]agent: Have you gone through the process of the Physical Evaluation Board?[NEWLINE]user: yes


user: How can I apply for rehabilitation and employment at VA Voc[NEWLINE]agent: Find out how to apply for VA Voc rehabilitation and employment, also known as vocational rehabilitation and employment benefits, VR&E[NEWLINE][BOUNDARY][NEWLINE]user: ok and after we make a decision on the right we do[NEWLINE]agent: You and your counselor will work together to develop a rehabilitation plan. This plan describes the rehabilitation and other services that VR&E will provide.[NEWLINE][BOUNDARY][NEWLINE]user: how can i be eligible for benefits what are the requirements?[NEWLINE]agent: Have you been through the process of the Physical Evaluation Board?[NEWLINE]user: yes[NEWLINE]agent: Yes You may be eligible for VR&E benefits and services[NEWLINE][BOUNDARY][NEWLINE]user: ok now what comes[NEWLINE]agent: We will invite you to an orientation session at the nearest VA regional benefits office.[NEWLINE]user: then accept the invitation and enter what should I select on the portal


user: How can I apply for rehabilitation and employment at VA Voc[NEWLINE]agent: You also want to know what are the benefits of vocational rehabilitation[NEWLINE]user: If you can give me all the information on How to request rehabilitation?[NEWLINE]agent: Find out how to apply for VA Voc rehabilitation and employment, also known as vocational rehabilitation and employment benefits[NEWLINE][BOUNDARY][NEWLINE]user: which are the requirements?[NEWLINE]agent: Have you been through the process of the Physical Evaluation Board?[NEWLINE]user: not[NEWLINE]agent: Are you waiting for a discharge that is not dishonorable and have a VA memo score of 20% or more?[NEWLINE]user: not[NEWLINE]agent: Have you entered the IDES Integrated Disability Assessment System?[NEWLINE]user: yes[NEWLINE]agent: ok yes You can be eligible for VR&E benefits and services[NEWLINE][BOUNDARY][NEWLINE]user: How do I apply if I already have a VA disability rating?


user: How can a surviving spouse get a VA home loan?[NEWLINE]agent: Are you curious about how to get a VA backed home loan as a surviving spouse of a Veteran?[NEWLINE]user: No, I am not a surviving spouse of a Veteran.[NEWLINE][BOUNDARY][NEWLINE]user: I am not receiving DIC benefits, how do I apply for them?[NEWLINE]agent: You will first need to fill out an application for DIC, Survivors Pension or Accrued Benefits VA Form 21P-534EZ.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible for me to get a COE?[NEWLINE]agent: You may be eligible to get a COE if you are the spouse of a Veteran along with some pre requisites.[NEWLINE]user: What must be true for me to get a COE?[NEWLINE]agent: Is the Veteran missing in action?[NEWLINE]user: No he is not missing in action.[NEWLINE]agent: Is he a Prisoner of War?[NEWLINE]user: Yes he is a POW.


user: What do I need to know about getting a VA home loan for surviving spouses?[NEWLINE]agent: Do you want to get a VA-backed home loan as the surviving spouse of a Veteran?[NEWLINE]user: No, I do not want to get a VA backed home loan as the surviving spouse of a Veteran.[NEWLINE][BOUNDARY][NEWLINE]user: What needs to be true for me to get a COE?[NEWLINE]agent: Is the Vetern missing in action?[NEWLINE]user: Yes, the Veteran is missing in action.[NEWLINE]agent: Then you are able for you to get a COE[NEWLINE]user: Can I get a COE?[NEWLINE]agent: You may be able to get a COE if you are the spouse of a Veteran and at least one more thing is true.[NEWLINE][BOUNDARY][NEWLINE]user: What if i am receiving DIC benefits?


user: Will you have information on VA home loan programs for surviving spouses?[NEWLINE]agent: yes, are you a surviving spouse of a veteran?[NEWLINE]user: No, am I not a surviving spouse of a veteran?[NEWLINE][BOUNDARY][NEWLINE]user: es posible obtener un COE?[NEWLINE]agent: if you might get a COE if you're the spouse of a veteran[NEWLINE]agent: Do you meet some requirements to get a COE?[NEWLINE]user: if at least some of the requirements is true in my[NEWLINE]agent: Do you meet the lack of action in your requirements?[NEWLINE]user: yes, I comply with the lack of action[NEWLINE]agent: ok then you qualify for a COE[NEWLINE][BOUNDARY][NEWLINE]user: How can I request a COE?


user: How is the VA Mortgage Loan Programs for surviving spouses[NEWLINE]agent: To obtain a VA-backed mortgage loan as a surviving spouse of a Veteran[NEWLINE]user: if it is about a surviving spouse of a Veteran[NEWLINE]agent: You will need a COE Eligibility Certificate to demonstrate to your lender that you qualify for this benefit.Find out if you can get a COE.  Please note that you will also need to meet the credit and income requirements of your lender to obtain a loan.[NEWLINE][BOUNDARY][NEWLINE]user: ok but I already have a VA-backed loan and èrp I have trouble making the mortgage payments[NEWLINE]agent: We can help you avoid foreclosure and keep your home. want to learn about VA financial counseling[NEWLINE][BOUNDARY][NEWLINE]user: But can I get a COE?[NEWLINE]agent: You may be able to get a COE if you are the spouse of a veteran[NEWLINE]agent: but at least it must meet some characteristics, let me ask you?[NEWLINE]user: yes of course ask all the questions[NEWLINE]agent: Veteran Tube Missing in Action?[NEWLINE]user: yes[NEWLINE]agent: Are you a prisoner of war prisoner of war?[NEWLINE]user: not


user: could you help me get information about the VA mortgage loan program for surviving spouses?[NEWLINE]agent: Are you a surviving spouse of a Veteran?[NEWLINE]user: I'm not[NEWLINE][BOUNDARY][NEWLINE]user: can you advise me, can I get a COE?[NEWLINE]agent: You may be able to get a COE if you are the spouse of a veteran[NEWLINE]user: and what conditions must it meet?[NEWLINE]agent: the veteran is Fault in action?[NEWLINE]user: do not[NEWLINE]agent: Is the veteran a prisoner of war?[NEWLINE]user: if he is a prisoner of war[NEWLINE]agent: so if you can possibly get a COE if you are the spouse of a veteran, and you meet that description above[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to show my lender that I qualify for this benefit?


user: Hi. I would like to know about the VA home loan programs for surviving spouses[NEWLINE]agent: To get a VA - backed home loan as the surviving spouse of a Veteran, you'll need a Certificate of Eligibility COE to show your lender that you qualify for this benefit[NEWLINE]user: How do I know if I'm eligible?[NEWLINE]agent: [4] Find out if you can get a COE.s   [5] Keep in mind that you ll also need to meet your lender s credit and income requirements to get a loan.[NEWLINE][BOUNDARY][NEWLINE]user: ok, how can I get a COE?[NEWLINE]agent: [7] You may be able to get a COE if you re the spouse of a Veteran, [8] and at least one of the descriptions below is true for them.   [9] At least one of these must be true.r   [10] The Veteran :     [11] Is missing in action[NEWLINE]user: no[NEWLINE]agent: The Veteran : Is a Prisoner of War POW?[NEWLINE]user: Yes[NEWLINE]agent: If you re the spouse of a Veteran that is a Prisoner of War POW, Then you are able to get a COE[NEWLINE]user: what do I have to do?[NEWLINE]agent: Note:   [20] A surviving spouse who remarried before December 16, 2003, and on or after their 57th birthday, must have applied no later than December 15, 2004, to establish home loan eligibility.   [21] We ll have to deny applications we received after December 15, 2004, from surviving spouses who remarried before December 16, 2003.[NEWLINE][BOUNDARY][NEWLINE]user: How do I apply for a COE if I'm not receiving DIC benefits?