user: Hello. I was wondering about what is going on at a hearing. Can you explain this to me, please?[NEWLINE]agent: Of course. You and the judge will have a conversation. The judge will listen to your testimony and may ask you a few questions.[NEWLINE]user: What if I have someone else with me?[NEWLINE]agent: A representative may help you at the hearing.[NEWLINE][BOUNDARY][NEWLINE]user: Good, I will bring my grandson with me. He's a good boy. By the way, can I do anything about a board decision? There's one I don't quite agree with.[NEWLINE]agent: Do you disagree with the Board's decision and have new and relevant evidence that supports your case?[NEWLINE]user: Yes, I do. Very much.[NEWLINE]agent: In that case you can file a Supplemental Claim. You can also appeal to the U.S. Court of Appeals for Veterans Claims.[NEWLINE][BOUNDARY][NEWLINE]user: And which options do I have to appeal a judge?[NEWLINE]agent: If you want a Veterans Law Judge to review your case as quickly as possible,  you should choose a Direct Review.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have new evidence? My grandson helped me gather information that can be presented to support my claim.


user: How do I request a Board Appeal?[NEWLINE]agent: You need to request a board appeal?[NEWLINE]user: I'm not sure[NEWLINE][BOUNDARY][NEWLINE]user: How do I get the form?[NEWLINE]agent:  You can also ask a regional benefit office for a copy of this form to fill out Or you can call the VA toll - free hotline at 800 - 827 - 1000, Monday through Friday, 8:00 a.m. - 9:00 p.m. ET[NEWLINE]user: So documents are available in the office?[NEWLINE]agent: You can also ask a regional benefit office for a copy of this form to fill out. Or you can call the VA toll - free hotline at 800 - 827 - 1000, Monday through Friday, 8:00 a.m. - 9:00 p.m. ET,[NEWLINE][BOUNDARY][NEWLINE]user: What if I have more questions?[NEWLINE]agent: Get answers to frequently asked questions about decision reviews. Go to FAQs[NEWLINE][BOUNDARY][NEWLINE]user: Can someone help me if there is a hearing?


user: I received a Board decision but I am not in agreement with it is there something I can do about it?[NEWLINE]agent: Do you have any new or relevant evidence that supports your case?[NEWLINE]user: No I don't have any new evidence to support my claim.[NEWLINE][BOUNDARY][NEWLINE]user: How do I apply for a Decision Review?[NEWLINE]agent: You can ask a regional benefit office for a copy of Form 10182 and fill it out or you can call the VA toll-free hotline at 800-827-1000 and request a copy of the form.[NEWLINE][BOUNDARY][NEWLINE]user: I am not in agreement with the Board's decision and have further relevant evidence that supports my case what should I do to have my case reassessed?[NEWLINE]agent: If you have new or further relevant evidence that supports your case you can file a Supplemental Claim. You can also appeal to the U.S. Court of Appeals for Veterans Claims.[NEWLINE][BOUNDARY][NEWLINE]user: I am not able to continue with the claim on my own where can I get help with this?[NEWLINE]agent: You can get help requesting a decision review by using the services of a Veterans Service Organization or VA-accredited attorney or agent.[NEWLINE][BOUNDARY][NEWLINE]user: What information do I have to give to the appeal board?[NEWLINE]agent: You will have to make a list of the issues you disagree with and the VA decision date for each of the issues.[NEWLINE][BOUNDARY][NEWLINE]user: If I am not happy with the decision regarding my claim is it possible to request a Board Appeal?


user: sdfrafg[NEWLINE]agent: Once you know the decision made by the board, you need to ask a review if you think you need to.[NEWLINE]agent: Did you already scheduled a VA exam for you?[NEWLINE]user: Alright, I get that. And no, I haven't yet schedule anything yet.[NEWLINE][BOUNDARY][NEWLINE]user: I still have some questions on this.[NEWLINE]agent: Some of the questions you may have, can be already be answered in the FAQs section.[NEWLINE][BOUNDARY][NEWLINE]user: There is anyway that someone else check my claim?[NEWLINE]agent: You can file a supplemental claim and appeal to the U.S. court of appeals for veterans claims.[NEWLINE][BOUNDARY][NEWLINE]user: There is any guidance from someone? In case I need help.[NEWLINE]agent: In case you need help, a VA accredited attorney or agent to help you on what you need.[NEWLINE][BOUNDARY][NEWLINE]user: What about if I got new information to support my claim?


user: Hi, good morning. Please, i made an appeal some time ago and recently received the decision. I'm really displeased with the treatment, Can i do something about it?[NEWLINE]agent: I understand that you are in disagree with the board's Decision? Do you have new and relevant evidence to your case?[NEWLINE]user: Yeah, i'm displeased and have new evidence on my favor.[NEWLINE]agent: If that's the case. You can file a supplemental claim. Besides, you can also appeal to the U.S Court of Appeals for Veterans Claims.[NEWLINE][BOUNDARY][NEWLINE]user: Umm, o.k, that's good to know i have some resources available. In case i need more information, what can i do?[NEWLINE]agent: If you need more information, please make use of our FAQs about decision reviews.[NEWLINE][BOUNDARY][NEWLINE]user: All right, i'll keep that on mind in case i need it. Look, lets say i go and appeal, then you review my case. So, what comes next to that?[NEWLINE]agent: Well, meanwhile in review, you don't have to do anything. That is, of course, unless you receive a VA notification, probably asking you for more information.[NEWLINE]agent: In this regard, i have to ask. Do you have any scheduled exam with VA?[NEWLINE]user: Yeah, in fact, i have.[NEWLINE]agent: Good. Then you must be sure to not miss them. O.K?[NEWLINE][BOUNDARY][NEWLINE]user: I'll do. I even have on a stick note on the fridge. Sorry to ask again but, you told me before that i could file a supplemental claim, isn't?


user: hello I need information about VA medical care[NEWLINE]agent: If you have other forms of health care coverage, such as a private insurance plan, Medicare, Medicaid, or TRICARE?[NEWLINE]user: Yes[NEWLINE]agent: then you can use VA health care benefits in conjunction with these plans.[NEWLINE][BOUNDARY][NEWLINE]user: Does the current status of my health insurance affect whether I can get VA health care benefits?[NEWLINE]agent: No. Whether or not you have health insurance coverage does not affect the VA health care benefits you can get.[NEWLINE][BOUNDARY][NEWLINE]user: Why does VA require me to provide information about my health insurance coverage?[NEWLINE]agent: We ask for this information because we have to bill your private health insurance provider for any care, supplies, or medications we provide to treat your non-service-related conditions, illnesses, or injuries that are not related to your military service.[NEWLINE]user: Why does VA require me to provide information about the spouse's plan coverage?[NEWLINE]agent: for the same reason stated above. We ask for this information because we have to bill your private health insurance provider for any care, supplies, or medications we provide to treat your non-service-related conditions, illnesses, or injuries that are not related to your military service.[NEWLINE][BOUNDARY][NEWLINE]user: If I go to a non-VA care center, do they not pay for the services they provide me?[NEWLINE]agent: If you go to a care facility not authorized by VA or VA, Medicare may pay for other services you may need during your stay. If we only authorize some services in a non-VA location, then Medicare may pay for other services you may need during your stay.[NEWLINE]user: What if I'm in one of the lowest priority groups that could happen?


user: hello I need information about VA health care and other insurance[NEWLINE]agent: Do you have other forms of health care coverage, like a private insurance plan, Medicare, Medicaid or TRICARE?[NEWLINE]user: Yes[NEWLINE]agent: then you can use VA health care benefits in conjunction with these plans.[NEWLINE][BOUNDARY][NEWLINE]user: Does the current status of my health insurance affect whether I can get VA health care benefits?[NEWLINE]agent: No. Whether or not you have health insurance coverage does not affect the VA health care benefits you can get.[NEWLINE][BOUNDARY][NEWLINE]user: Why does VA require me to provide information about my health insurance coverage?[NEWLINE]agent: We ask for this information because we have to bill your private health insurance provider for any care, supplies, or medications we provide to treat your non-service-related conditions, illnesses, or injuries that are not related to your military service.[NEWLINE][BOUNDARY][NEWLINE]user: and do you pay for sensitive diagnoses?[NEWLINE]agent: As a result of the 2018 VA MISSION Act, we no longer need permission to bill health insurance providers for care related to a sensitive diagnosis (such as alcohol or drug abuse, alcoholism, HIV or HIV testing, sickle cell disease, or other diagnoses included in Public Law 38 USC7332 (protected information).[NEWLINE][BOUNDARY][NEWLINE]user: What if my health insurance provider doesn't cover all non-service care that VA bills them?


user: Hello there. I'm in need of information about veterans health care and other insurance, please.[NEWLINE]agent: Do you have any of the following forms of health care: private insurance plan, medicare, medicaid or Tricare?[NEWLINE]user: no, i don't have any of those.[NEWLINE][BOUNDARY][NEWLINE]user: Do you ask for information about health insurance in case the person have one?[NEWLINE]agent: Well, yeah. We ask for this information because we have to bill your private health insurance provider for any care, supplies or medicine we provide to treat you.[NEWLINE][BOUNDARY][NEWLINE]user: Um, it makes sense. In other topic, could you tell me about how VA health care works with Medicare and other insurance?.[NEWLINE]agent: Well, before that, you must be aware that your actions go totally on your part in this matter. You can save money by dropping your current private plan, but there could be risks involved.[NEWLINE][BOUNDARY][NEWLINE]user: Is there some benefit from giving out my information to you?[NEWLINE]agent: Certainly, there are. We have many features which are available by receiving your information.[NEWLINE][BOUNDARY][NEWLINE]user: Look, i'm curious about how your plan works with others so, how about if i have medicare coverage and  i cancel it?


user: Can you tell me more about your health care for veterans, please?[NEWLINE]agent: Do you have other forms of health care coverage like a private insurance plan, Medicare, Medicaid, or TRICARE?[NEWLINE]user: Yes, I do.[NEWLINE]agent: Then you can use VA health care benefits along with these plans.[NEWLINE][BOUNDARY][NEWLINE]user: That's unexpected, but great to know. Do I still have to carry open health care related costs, which my current insurance doesn't cover?[NEWLINE]agent: Depending on your assigned priority group, you may have a copay for non-service-connected care.[NEWLINE][BOUNDARY][NEWLINE]user: And what if I'm part of a lower priority group?[NEWLINE]agent: In that case, you could lose your VA health care benefits in the future.[NEWLINE]user: That doesn't sound good. If I delay signing up, does that have any negative consequences?[NEWLINE]agent: Yes, you'll pay a penalty. This penalty gets bigger each year you delay signing up and you'll pay it every year for the rest of your life.[NEWLINE][BOUNDARY][NEWLINE]user: Ouch. Are you billing Medicare as well?[NEWLINE]agent: We don't bill Medicare or Medicaid, but we may bill Medicare supplemental health insurance for covered services.[NEWLINE][BOUNDARY][NEWLINE]user: Should I cancel my Medicare or continue to use it?


user: Are you allowed to use other health insurance along with the VA health care insurance?[NEWLINE]agent: Do you have other health insurance plans like Medicaid, Medicare, or TRICARE?[NEWLINE]user: Yes, I have medicare at this time.[NEWLINE]agent: You can use your Medicare as well as your VA health care benefits; we can help you learn more about this.[NEWLINE][BOUNDARY][NEWLINE]user: Why does the VA make me provide my health insurance coverage information?[NEWLINE]agent: The VA needs to bill your private health insurance for any care, supplies, or medicine we use to treat your non-service connected conditions, illnesses or injuries.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to do to use VA benefits for care?[NEWLINE]agent: You will need to get care from a VA medical center and we will cover care if we pre-authorize you for a non-VA hospital or care setting.[NEWLINE]user: Will I need to choose which benefits to use?[NEWLINE]agent: Yes, you will need to choose which benefits to use based on your situation.[NEWLINE]user: What if I do not want to keep my private insurance?[NEWLINE]agent: You would be without health coverage at that time.[NEWLINE]user: Could I save money if I drop my private health insurance?


user: Can I use VA health care with other forms of insurance?[NEWLINE]agent: Do you have a private insurance plan through an employer?[NEWLINE]user: Yes, I have private insurance through my job.[NEWLINE]agent: You can use your private insurance in conjunction with your VA health care.[NEWLINE][BOUNDARY][NEWLINE]user: Will I have to pay out of pocket for services that aren't covered?[NEWLINE]agent: No, you won't have to pay any unpaid balance that is not covered by your health insurance provider.[NEWLINE]agent: Were you assigned to a priority group?[NEWLINE]user: No, not to my knowledge.[NEWLINE][BOUNDARY][NEWLINE]user: Will I lose my VA health care coverage if I'm in one of the lower priority groups?[NEWLINE]agent: Yes, you may lose these benefits in the future.[NEWLINE]user: Will my family still have coverage if I drop my private insurance plan?[NEWLINE]agent: No, they may not have coverage because we don't know if Congress will provide future funding to care for all of the veterans who are signed up for VA health care.[NEWLINE]user: Is all of my health information kept private?


user: asdfa[NEWLINE]agent: sdga[NEWLINE]user: Yes, I already have a insurance plan and medicare.[NEWLINE]agent: Alright. That's not a problem at all, you can use a VA health care benefit along with others plans.[NEWLINE][BOUNDARY][NEWLINE]user: If there is no problem, why do you need to know about that then?[NEWLINE]agent: We need that information, because we have to bill your private health insurance provider for any case, supplies or medicine we provide to treat you.[NEWLINE][BOUNDARY][NEWLINE]user: What I need to do to submit a restriction request?[NEWLINE]agent: For that, you are gonna need to go to your nearest VA health facility and have a private talk with the privacy officer.[NEWLINE][BOUNDARY][NEWLINE]user: There is needed any other request to get a health care for vets?[NEWLINE]agent: Not really. You don't need any other insurance to meet this requirement.[NEWLINE][BOUNDARY][NEWLINE]user: The health coverage is limited to some places?[NEWLINE]agent: Yes, that's right. That's were your medicare may pay for some other services you may need.[NEWLINE][BOUNDARY][NEWLINE]user: Why do you need all this information?


user: I have questions about health care and insurance.[NEWLINE]agent: Do you have health care coverage from private insurance, medicare, medicaid, or tricare?[NEWLINE]user: Yes[NEWLINE]agent: you can use VA health care benefits along with these plans.[NEWLINE][BOUNDARY][NEWLINE]user: Why does VA require me to provide information on my health insurance coverage (including coverage under a spouse s plan)?[NEWLINE]agent: We ask for this information because we have to bill your private health insurance provider for any care, supplies, or medicine we provide to treat your non - service - connected conditions illnesses or injuries that aren t related to your military service.[NEWLINE][BOUNDARY][NEWLINE]user: Am I guaranteed lifetime coverage with VA healthcare?[NEWLINE]agent: If you re in one of the lower priority groups,  you could lose your VA health care benefits in the future[NEWLINE][BOUNDARY][NEWLINE]user:  Does my current health insurance status affect whether I can get VA health care benefits?[NEWLINE]agent: No.s     Whether or not you have health insurance coverages  doesn t affect the VA health care benefits you can get.[NEWLINE][BOUNDARY][NEWLINE]user: What about Medicare does it pay?


user: As a veteran, is there a way that I can qualify for more than one VA education benefit?[NEWLINE]agent: Yes, there are instances where you could qualify for more than one benefit from the VA scheme[NEWLINE]agent: Do you know if you are eligible for more than one education benefit?[NEWLINE]user: Yes, I have done some research and I think I do qualify[NEWLINE]agent: If you do qualify for more than one benefit, you need to decide which benefit you would prefer to receive, as the system does not l allow a person to receive benefits from more than one program at any one time[NEWLINE][BOUNDARY][NEWLINE]user: What are the criteria that are used to qualify under Category IV of the education benefits through the MGIB-AD program?[NEWLINE]agent: Some of the criteria are as follows; you must have entered full-time National Guard duty under title number 32, USC between July 1, 1985 and November 28, 1989 and you must also have chosen MGIB between October 9, 1996 and July 9, 1997[NEWLINE][BOUNDARY][NEWLINE]user: What can I do if I have hearing loss and I qualify for more than one VA education benefit?[NEWLINE]agent: For those with hearing loss, you must contact TTY 711[NEWLINE][BOUNDARY][NEWLINE]user: Is there a stipulation under the qualification rules for Category III regarding separation?[NEWLINE]agent: Yes, this states that you must have had your military pay reduced by $1,200 before separation[NEWLINE][BOUNDARY][NEWLINE]user: What criteria are there under Category IV in relation to active duty?


user: I want to know if I can qualify for two school benefits from the VA to help me pay for school[NEWLINE]agent: Yes, it is possible to have qualified for more than one education benefit[NEWLINE]agent: Are you eligible for more than one VA education benefit?[NEWLINE]user: yes, I wanted to get both to help me out[NEWLINE]agent: Okay, you will need to decide which one you want to receive because you can't receive benefits from more that one program at a time.[NEWLINE][BOUNDARY][NEWLINE]user: I was told I can get aid from the Montgomery GI Bill active duty because I have served over 3 years, is that true?[NEWLINE]agent: Yes, if you served continuously without a break for 3 years you could be eligible for the benefits but there are other factors that will need to be true for you to be eligible.[NEWLINE][BOUNDARY][NEWLINE]user: do you have a phone number the hearing disabled can use?[NEWLINE]agent: you can call TTY: 711[NEWLINE][BOUNDARY][NEWLINE]user: would I qualify for this GI Bill if I was in the National Guard?[NEWLINE]agent: If you entered full-time National Guard duty under title 32, USC, between July 1, 1985, and November 28, 1989, and chose MGIB between October 9, 1996, and July 9, 1997 you could get benefits, but you would also need other things to qualify[NEWLINE][BOUNDARY][NEWLINE]user: what if I was on active duty on September 30, 1990?[NEWLINE]agent: It could help you qualify but you will need something else to be true also[NEWLINE][BOUNDARY][NEWLINE]user: and if I get benefits I can study whatever I want and you will give me aid?


user: Hello. I',m here because i'm planning to pursue some educational programs and heard about  the Montgomery Bill to help me pay for that. Would you mind to fill me in about how can i access that benefit?[NEWLINE]agent: It's really simple. The basics for getting the benefits are as follow: Making sure you program is approved by VA; then, apply for the benefits and lastly, Ask for your enrollment certification.[NEWLINE][BOUNDARY][NEWLINE]user: Okey. That sounds like pretty simple indeed. About that last point, the certification. Do i need to ask for it to someone in particular?[NEWLINE]agent: That's right. It can be a person in charge of your school's financial aid, VA registry, on admissions or even from counseling office.[NEWLINE]user: But that sounds like regular studies, what if i'm going after some training or going to be an apprentice?[NEWLINE]agent: If that so, then the certification may come from someone in your school's training, finance or human resources office.[NEWLINE][BOUNDARY][NEWLINE]user: O.k that's a relief to knowing that. I guess there will be a way to see what it will cost me all this, right?[NEWLINE]agent: There is, indeed. You can go for the link and check out the current payment rates.[NEWLINE][BOUNDARY][NEWLINE]user: Right, i'll check that later. Oh, how do i check if the program i want is approved by you?[NEWLINE]agent: That's very important question. You'll have to make sure to contact your school choice or make use of our online comparison tool to check if your program is approved by veterans affairs.[NEWLINE]agent: Is everything clear until this point or you still need more information about this topic?[NEWLINE]user: No, thanks, i think i get it.[NEWLINE]agent: Remember we are here to help you, If you have hearing loss, you can tell us and we'll help you out. Do you?[NEWLINE]user: Sorry, i was a little ashamed to admit it but yeah i have some hearing problems.


user: hello, I am in the Army and I want to know if I can qualify for more than one education benefit from the VA[NEWLINE]agent: Yes, it is possible to be qualified for more than one education benefit[NEWLINE]agent: Are you eligible for more than one VA education benefit?[NEWLINE]user: no just wanted to know if I could be[NEWLINE]user: do you guys have a TTY I can use?[NEWLINE]agent: If you have hearing loss you can call TTY: 711[NEWLINE][BOUNDARY][NEWLINE]user: thank you,, and I also wanted to ask something else about school benefits.  what determines how much I can get for school?[NEWLINE]agent: we take into account such things as the type of educational program you choose, your MGIB-AD category classification, whether you qualify for a college fund or kicker, and a few other factors[NEWLINE][BOUNDARY][NEWLINE]user: Do I need a diploma or GED to qualify for the aid?[NEWLINE]agent: It would help you qualify but you can also have 12 hours of college credit in their place[NEWLINE][BOUNDARY][NEWLINE]user: and I need someone to certify my enrollment or do you do that?


user: What is the Montgomery GI bill Active Duty?[NEWLINE]agent: The Montgomery GI Bill Active Duty MGIB - AD can help you pay for education and training programs.[NEWLINE]agent: Have you served at least 2 years active duty?[NEWLINE]user: Yes[NEWLINE]agent: Great we can find out if you qualify for the MGIB-AD program.[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible for education benefits through the MGIB-AD program?[NEWLINE]agent:  You can get education benefits through this program if you were honorably discharged and you meet the requirements of one categories.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get my enrollment certified?[NEWLINE]agent: The certifying official may be someone in your school 's financial aid, Veterans affairs, registrar, admissions, or counseling office.[NEWLINE]agent: Do you need on-the-job training or an apprenticeship?[NEWLINE]user: Yes


user: Can I qualify for more than one VA education benefit?[NEWLINE]agent: Yes. You may qualify for more than one education benefit.[NEWLINE]agent: they chose it for more than one?[NEWLINE]user: yes[NEWLINE]agent:  you ll need to decide which to receive. You can t receive benefits under more than one program at a time[NEWLINE]user: and if i have hearing loss[NEWLINE]agent: llame a TTY: 711.[NEWLINE][BOUNDARY][NEWLINE]user: Category III of your registry which diploma should you have?[NEWLINE]agent: Have a high school diploma, GED, or 12 hours of college credit[NEWLINE][BOUNDARY][NEWLINE]user: What benefits can I get?[NEWLINE]agent:  You may get up to 36 months of education benefits. We ll pay the benefits monthly.[NEWLINE][BOUNDARY][NEWLINE]user: How much service do you have to have to qualify?[NEWLINE]agent: 3 years[NEWLINE][BOUNDARY][NEWLINE]user: How many credited hours do I have to have?


user: can you give me details of Montgomery GI Bill Active Duty[NEWLINE]agent: The Montgomery GI Bill Active Duty MGIB - AD can help you pay for education and training programs[NEWLINE]agent: you ve served at least 2 years on active duty[NEWLINE]user: yes[NEWLINE]agent: find out if you qualify for the MGIB - AD program[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible for education benefits through the MGIB-AD program?[NEWLINE]agent: You can get education benefits through this program if you were honorably discharged and you meet the requirements of one of the categories below[NEWLINE][BOUNDARY][NEWLINE]user: How much continuous service time does it take to have the benefit?[NEWLINE]agent:  3 years[NEWLINE]user: and if you don't have them?[NEWLINE]agent: could not opt for the service[NEWLINE][BOUNDARY][NEWLINE]user:  How can I use my MGIB-AD education benefits?


user: I need MGIB active duty info[NEWLINE]agent: The Montgomery GI Bill Active Duty can help you pay for education and training programs[NEWLINE]agent: Have you served at least 2 years on active duty?[NEWLINE]user: I've done more than 2 years[NEWLINE]agent: Okay, we can help you find out if you qualify for the MGIB-AD program[NEWLINE][BOUNDARY][NEWLINE]user: how do I qualify?[NEWLINE]agent: You qualify if you were honorably discharged and meet the requirements[NEWLINE][BOUNDARY][NEWLINE]user: what benefits are available if I do qualify?[NEWLINE]agent: You may get up to 36 months of education benefits. The benefits will be payed monthly. How much you receive will depend on several factors[NEWLINE][BOUNDARY][NEWLINE]user: what are the requirements?[NEWLINE]agent: Depends on the category of the MGIB-AD program you will be in?[NEWLINE][BOUNDARY][NEWLINE]user: how do I apply?[NEWLINE]agent: You have to complete the Application for VA Benefits[NEWLINE][BOUNDARY][NEWLINE]user: and if I get benefits I can study what I want?


user: What should I do if my VHIC is lost or stolen?[NEWLINE]agent: You can request a replacement card at the VA medical center where you had your picture taken. You ll need to bring your driver s license, passport, or other government ID or be able to answer a series of challenge questions so we can verify your identity before we give you a new card.[NEWLINE]agent: Have you changed your medical center since getting your original card?[NEWLINE]user: No I haven't[NEWLINE][BOUNDARY][NEWLINE]user: What should I do with my old Veterans identification card?[NEWLINE]agent: Please destroy it by cutting it up or shredding it. We want all Veterans who are enrolled in VA health care to have the new VHIC. This new card offers even more security to protect your personal information.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have changed my medical center where I receive care?[NEWLINE]agent: you can contact the medical center where you currently receive care.Or, call us at 877 - 222 - 8387, Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to do after I receive my VA health care welcome call?[NEWLINE]agent: Contact your nearest VA medical center and ask to speak with the enrollment coordinator  Ask the coordinator to help you arrange to get your picture taken for your new Veteran Health Identification Card.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do with my old Veterans identification card?


user: What should I do if I don t receive my VHIC in the mail?[NEWLINE]agent: Has it been more than 10 days since you've had your picture taken?[NEWLINE]user: Yes it has been[NEWLINE]agent:  please call the VA medical center where you had your picture taken.Or call us at 877 - 222 - 8387.We re here Monday through Friday, 8:00 a.m. to 8:00 p.m[NEWLINE]user: What do I call if there is a hearing problem?[NEWLINE]agent: call TTY : 711.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if my VHIC is lost or stolen?[NEWLINE]agent: You can request a replacement card at the VA medical center where you had your picture taken. You ll need to bring your driver s license, passport, or other government ID or be able to answer a series of challenge questions so we can verify your identity before we give you a new card.[NEWLINE]agent: Have you changed your medical center since getting your original card?[NEWLINE]user: No I haven't[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to take when I get my picture taken?[NEWLINE]agent: You ll need to show a current form of primary identification[NEWLINE][BOUNDARY][NEWLINE]user: How do I get my VHIC?


user: Hi, it has been some days since i was taken my photo for my veteran health card. I think it should have arrived already. could be a problem with it?[NEWLINE]agent: Standard waiting time is about 10 days. Have you been waiting for that time or more?[NEWLINE]user: Um, no, now i think about it, but close. Anyway, there's some number i can call in?.[NEWLINE]agent: There is. Do you have any hearing impediment?[NEWLINE]user: No, i don't have any of that.[NEWLINE][BOUNDARY][NEWLINE]user: Never mind. I have some other question. If i have my card and well, it get lost or worse, stolen, and lets say i'm getting treated in a different medical center rom that i said in my earlier request, what should i do?[NEWLINE]agent: Then you mus contact your current medical center or call us at 877-222-8387.[NEWLINE][BOUNDARY][NEWLINE]user: You know, Can you tell me what advantages has the new card?[NEWLINE]agent: The new document has more features offered to you, because is more inclusive, using Braille language and depicting which branch you belong.[NEWLINE]user:  i was told to destroy my old card. Is that absolutely necessary? How should i do that?


user: Hello I need information about What should I do if I do not receive my VHIC in the mail?[NEWLINE]agent: Has it been more than 10 days since your photo was taken and you did not receive your card?[NEWLINE]user: Yes[NEWLINE]agent: Has it been more than 10 days since your photo was taken and you did not receive your card?[NEWLINE][BOUNDARY][NEWLINE]user: What should I expect after taking my photo?[NEWLINE]agent: After taking your photo we will process your VHIC and mail it to you. You should receive your card within 10 days.[NEWLINE][BOUNDARY][NEWLINE]user: What if you change your medical center during the trip since you received your original card?[NEWLINE]agent: You can contact the medical center where you currently receive care. Or, call us at 877 - 222 - 8387, Monday through Friday, 8:00 a.m. at 8:00 p.m.[NEWLINE][BOUNDARY][NEWLINE]user: and what do these new cards offer?[NEWLINE]agent: It also offers other useful new features. This includes "VA" printed in braille to help low vision Veterans quickly recognize the card, as well as an display of their latest branch of service emblem and a list of special awards they may have received.[NEWLINE][BOUNDARY][NEWLINE]user: and can I use this card as a credit card?


user: Hey, glad i could reach you. You know, i think i have a problem with a veterans health card i requested, because it hasn't arrived yet, What happened there?[NEWLINE]agent: Remember delivery period goes up to 10 days after you photo session. So, i have to ask, Is that period over?[NEWLINE]user: Yeah, is almost two weeks by now, and nothing.[NEWLINE]agent: Understood. Please call the VA medical center where you had your picture taken: if you can go there, then make use of our toll free number at 877-222-8387, Monday through Friday, from 8:00 am to 8:00 pm.[NEWLINE][BOUNDARY][NEWLINE]user: That's a handy information, thanks. If not with help from the coordinator that time, Can anyone help someone who want his/her picture taken in order to get its veteran health card?[NEWLINE]agent: Yes, the staff who are in collaboration with us. In that regard, they'll be happy to assist you to get your picture taken, scheduling alongside your next veteran health care appointment.[NEWLINE][BOUNDARY][NEWLINE]user: Do yo have any options for those whose hearing is reduced?[NEWLINE]agent: No problem, for that, just call to TTY 711[NEWLINE][BOUNDARY][NEWLINE]user: O.k, i'll write that down.Do you ask any document for showing in the picture session?[NEWLINE]agent: Yeah, we do that. The most basic documents would be: state-issued driver's licence and U.S, passport or passport card.[NEWLINE][BOUNDARY][NEWLINE]user: I read the other day that veterans cards are pretty cool now. Why is that?[NEWLINE]agent: New cards have a lot of improvement over the others. These cards include Braille language and your latest service.[NEWLINE][BOUNDARY][NEWLINE]user: Then to clarify, how do i get my card?


user: you haven't sent me my ID yet[NEWLINE]agent: Has it been more than 10 days since you had your picture taken and you haven't received your Veteran Health Identification Card yet?[NEWLINE]user: no, so it's 10 days before I can complain[NEWLINE]agent: Do you have hearing loss?[NEWLINE]user: yes, how did  you know? are you looking at my file[NEWLINE]agent: If you need help through the phone you can call TTY:  711[NEWLINE][BOUNDARY][NEWLINE]user: I knew that trick already.  what should I do with my old ID once I get my new one?[NEWLINE]agent: Your old ID should be cut up or shredded. We want all Veterans who are enrolled in VA health care to have the new more secure VHIC that better protects your personal information.[NEWLINE][BOUNDARY][NEWLINE]user: what else you got?[NEWLINE]agent: We can help you learn how to get a Veteran Health Identification Card. We can also help you find out what to do if your card is lost or stolen and what to do with any old ID cards you may have used for VA health care in the past.[NEWLINE]user: you can help if it was stolen?


user: I have a problem on which I need your advice. I haven't received my health card for veterans in the mail and I fear it might have gotten lost.[NEWLINE]agent: Has it been more than 10 days since you've had your picture taken and you haven't received your card yet?[NEWLINE]user: Yes,I haven't received anything.[NEWLINE]agent: In that case, please call the VA medical center where you had your picture taken, or call us at 877-222-8387.[NEWLINE]user: During which times can I call you?[NEWLINE]agent: We're here Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.[NEWLINE][BOUNDARY][NEWLINE]user: Great. So what should I do, once I reported that my card is lost?[NEWLINE]agent: You can request a replacement card at the VA medical center where you had your picture taken. You'll need to bring your driver's license, passport, or other government ID or be able to answer a series of challenge questions so we can verify your identity before we give you a new card.[NEWLINE]agent: Have you changed your medical center since getting your original card?[NEWLINE]user: No, I'm still at the same center as before.[NEWLINE][BOUNDARY][NEWLINE]user: Look, I'd love to do this over the phone but I'm hard of hearing. Do you have a number for that?[NEWLINE]agent: Of course. Simply call TTY: 711.[NEWLINE][BOUNDARY][NEWLINE]user: Will do, let me write down that number. One more question, if I may. I have never used my card, what can I use it for?


user: I have checked my email and I do not have my VHIC. Please, help me[NEWLINE]agent: Has it been more than 10 days since you took a photo and you have not received your card?[NEWLINE]user: No, just 5.[NEWLINE]agent: Do you have any kind of hearing loss?[NEWLINE]user: No, my hearing is fine.[NEWLINE][BOUNDARY][NEWLINE]user: My VHIC was stolen 2 days ago. What should I do?[NEWLINE]agent: Ask for a replacement card at the VA medical center where you had your picture taken. Please, you must to bring your driver's license, passport or other government ID so we can verify your identity before we give you a new card.[NEWLINE]agent: Have you changed your medical center since you received your original card?[NEWLINE]user: Yes, I did it.[NEWLINE]agent: Please, contact the medical center where you currently receive care or call at 877-222 -8387, Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.[NEWLINE][BOUNDARY][NEWLINE]user: I have not enrolled yet, what should I do?[NEWLINE]agent: Please, find out how to apply for VA health care.[NEWLINE][BOUNDARY][NEWLINE]user: What about my old Veterans identification card? May I keep it?[NEWLINE]agent: No, you must destroy it by cutting it up or shredding it. We want that you have a new VHIC. This new card offers even more security to protect your personal information.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me what to do if I don't have my VHIC?


user: my health ID card is missing! what do I do???![NEWLINE]agent: You can get your card replaced at the VA medical center where you had your picture taken for the original ID. You will need a government ID or being to answer your challenge questions to verify your identity.[NEWLINE]agent: Are you still using the same medical center where you got your original card?[NEWLINE]user: Well, no, I moved recently. What do I do?[NEWLINE]agent: Contact your current medical center. Or you can call 877-222-8387 (Monday through Friday 8 a.m. to 8 p.m.), to verify your identity and get a new card sent to you.[NEWLINE][BOUNDARY][NEWLINE]user: What if my old card turns up after I get my new one?[NEWLINE]agent: Your new card will be more secure than your old one, so please destroy the old one if you find it. You can cut it up or shred it.[NEWLINE][BOUNDARY][NEWLINE]user: what if my card doesn't get sent to me right away? what if it's been a few weeks and I need it?[NEWLINE]agent: If it doesn't get to you within 10 days, please call 877-222-8387 to get it straightened out as soon as possible.[NEWLINE][BOUNDARY][NEWLINE]user: What is the ID card even used for anyway?[NEWLINE]agent: You use it to check in for your appointments, as well as get Veterans discounts at stores. It cannot be used as a credit card or insurance card.[NEWLINE][BOUNDARY][NEWLINE]user: What if I forget what my current medical center is to go get a new card?


user: How do I get a Fry Scholarship?[NEWLINE]agent: First choose a school[NEWLINE]user: How do I get help with that?[NEWLINE]agent: The GI Bill Comparison Tool can help you pick a school.] Use the GI Bill Comparison Tools You should contact your school s certifying official to make sure your program is approved for VA benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Can I make changes after I decide?[NEWLINE]agent:  you ll need to choose which program you want to use. Once you choose, you can t change your mind.[NEWLINE][BOUNDARY][NEWLINE]user: How does it apply to spouses?[NEWLINE]agent: If you remarry,  you ll no longer be eligible for the Fry Scholarship. You can still get Dependency and Indemnity Compensation DIC payments while using the Fry Scholarship.[NEWLINE][BOUNDARY][NEWLINE]user: How do I apply for benefits?[NEWLINE]agent:  Apply online now, or Fill out a Dependents Application for VA Education Benefits VA Form 22 - 5490 and send it to the VA regional benefit office where you want to go to school. Download VA Form 22 - 5490 PDF Find a VA regional benefit office[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm the child and my parent died in the line of duty before August 1, 2011?[NEWLINE]agent: you may qualify for both the Fry Scholarship and the Survivors and Dependents Educational Assistance DEA program. But you can use only one program at a time. We cap combined benefits at 81 months of full - time training.[NEWLINE][BOUNDARY][NEWLINE]user: What if my parent died in the line of duty before August 1, 2011?


user: I'm trying to collect as much information as i can about Fry scholarships, Can you tell me something?[NEWLINE]agent: With pleasure. Let me ask you something. Have you chose school yet?[NEWLINE]user: No, i had not do that, i was searching for info first.[NEWLINE][BOUNDARY][NEWLINE]agent: Understood. Then you have not applied for these benefits yet?[NEWLINE]user: Well, you saying that like this, i think i would be interested, yeah.[NEWLINE]agent: Excellent. All you need to do is going online and fill out a VA Form 22-5490 or Dependents Application for VA Education Benefits. After you fill that form out, you'll have to send it to the regional benefit office where in theory you would want to go to school.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, in that school choosing, it has anything to do with it, the fact that the child parent was serving and died on duty on 2009?[NEWLINE]agent: Certainly, it does. That fact, opens the possibility for the child to use both Fry scholarships and the dependent educational assistance. The down side would be that the child may use only one of the programs at a time.[NEWLINE][BOUNDARY][NEWLINE]user: Right, i guess is for the better that way. Getting all over the school choosing, is there any tool i can use? An app, website, guide?[NEWLINE]agent: In that regard, please make use of the GI Bill comparison tool. This application will be useful at the moment you want to pick up a school.Little reminder: Remember to contact the school's certifying official so he or she can assure you that the program you choose gets approved for VA benefits.[NEWLINE][BOUNDARY][NEWLINE]user: And what should be done in case someone has already started its education? i'm asking because i remembered that a relative has this situation but wants to get benefits.


user: hello I need information about the Fry Scholarships[NEWLINE]agent: Clear Learn about the Marine Artillery Sergeant John David Fry Scholarship Fry Scholarship, a scholarship for children and dependents of veterans.[NEWLINE]agent: Was your parent or spouse an active duty member?[NEWLINE]user: Yes[NEWLINE]agent: If this is the case, you may qualify for this benefit. I want to know if I am eligible for disability benefits[NEWLINE][BOUNDARY][NEWLINE]user: I would like to know what happens if I am not legally an adult?[NEWLINE]agent: In that case your parent or guardian must sign the application.[NEWLINE][BOUNDARY][NEWLINE]user: And in the event that the spouse of the vetrano remarries?[NEWLINE]agent: in that case he will no longer be eligible for the Fry scholarship. You can still receive dependency compensation and indemnity DIC payments while using the Fry scholarship.[NEWLINE][BOUNDARY][NEWLINE]user: What requirements must I meet if I am the child of a service member?[NEWLINE]agent: as the child of a service member You can be married or single to be eligible for the benefit[NEWLINE]user: If I receive the DIC, what should I do if I start using the Fry scholarship?


user: hello I need information about the Fry Scholarships[NEWLINE]agent: Clear Learn about the Marine Artillery Sergeant John David Fry Scholarship Fry Scholarship, a scholarship for children and dependents of veterans.[NEWLINE]user: If my father was an active duty member who died in the line of duty in 2005 I am eligible for the fry scholarships?[NEWLINE]agent: of course you may qualify for this benefit. you just need to find out if you are eligible to receive the scholarship[NEWLINE][BOUNDARY][NEWLINE]user: Can I qualify if my father died in 2005?[NEWLINE]agent: If your parents died in the line of duty before August 1, 2011, you may qualify for both the Fry Grant and the DEA Educational Assistance Program for Survivors and Dependents. But you can only use one program at a time. We limit the combined benefits to 81 months of full-time training.[NEWLINE][BOUNDARY][NEWLINE]user: And in the case of the spouse of a service member, can he receive this benefit?[NEWLINE]agent: Has the spouse remarried?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: I want to know if I am eligible for disability benefits[NEWLINE]agent: You may be able to obtain Fry Scholarship benefits if you are the child or surviving spouse of an active duty member who died in the line of duty on or after September 11, 2001.[NEWLINE][BOUNDARY][NEWLINE]user: And how do I apply for benefits?


user: can you give me details of Fry Scholarships[NEWLINE]agent: Learn about the the Marine Gunnery Sergeant John David Fry Scholarship Fry Scholarship, a scholarship for children and dependents of Veterans[NEWLINE]user: if my spouse was an active duty member who died in the line of duty on September 11, 2001[NEWLINE]agent: you may qualify for this benefit. Find out if you re eligible for education benefits through this scholarship[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible for Fry Scholarship benefits?[NEWLINE]agent: You may be able to get benefits under the Fry Scholarship if you re the child or surviving spouse of an active - duty service member who died in the line of duty on or after September 11, 2001.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get a Fry Scholarship?[NEWLINE][BOUNDARY][NEWLINE]agent: do you want to choose a school?[NEWLINE]user: yes[NEWLINE]agent: The GI Bill Comparison Tool can help you pick a school. Use the GI Bill Comparison Tool ou should contact your school s certifying official to make sure your program is approved for VA benefits[NEWLINE][BOUNDARY][NEWLINE]user: What benefits can I get?


user: Hello there. I'm here because I have questions about getting a fry scholarship.[NEWLINE]agent: Then you're in the right place. Have you chosen a school yet?[NEWLINE]user: Yes, I have.[NEWLINE]agent: In that case, you should contact your school's certifying official to make sure your program is approved for VA benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, I already did. I was told that there also is this DEA program, which I qualify for. Can I use the DEA program as well?[NEWLINE]agent: You may qualify for both the Fry Scholarship and the Survivors and Dependents Educational Assistance DEA program, but you can use only one program at a time. We cap combined benefits at 81 months of full-time training.[NEWLINE]user: Ah, alright. I thought I could use both. By the way, I'm the son of a service member, do I need to be married to be eligible?[NEWLINE]agent: You can be married or unmarried.[NEWLINE][BOUNDARY][NEWLINE]user: What if I already started my educational program? Can I still expect benefits to be paid?[NEWLINE]agent: Yes, you should ask a certifying official from your school or your employer to fill out a VA Enrollment Certification VA Form 22-1999. They'll need to submit it online using VA Online Certification VA-ONCE.[NEWLINE][BOUNDARY][NEWLINE]user: I'll do that. And what benefits are we talking about?


user: Hey, I am looking for help on how to get a fry scholarship.[NEWLINE]agent: Have you chosen a school yet?[NEWLINE]user: Yes, I already have chosen a school.[NEWLINE]agent: In that case you should contact your school's certifying official to make sure your program is approved for VA benefits.[NEWLINE][BOUNDARY][NEWLINE]user: I already know that it is, but what should I do if I qualify for both the fry scholarship and DEA? Apply for both?[NEWLINE]agent: In that case, you'll need to choose which program you want to use. But beware: once you choose, you can't change your mind.[NEWLINE][BOUNDARY][NEWLINE]user: I understand, I have to choose one. Well, where do I apply for benefits then?[NEWLINE]agent: You can apply online now, or fill out a Dependents Application for VA Education Benefits VA Form 22-5490 and send it to the VA regional benefit office where you want to go to school.[NEWLINE]user: But what if I've already started my educational program? Can I still get the benefits?[NEWLINE]agent: Of course, just ask a certifying official from your school or your employer to fill out a VA Enrollment Certification VA Form 22-1999. They'll need to submit it online using VA Online Certification VA-ONCE.[NEWLINE][BOUNDARY][NEWLINE]user: My dad died on a combat mission, 12 years ago. I've read that this qualifies me for several support programs, do you know which?


user: Good day. I want to learn more about Fry scholarships, please.[NEWLINE]agent: Then you're in the right place. Here you can learn about the the Marine Gunnery Sergeant John David Fry Scholarship Fry Scholarship, a scholarship for children and dependents of Veterans.[NEWLINE]user: My husband died on a combat mission a few years ago, does this qualify me for the scholarship?[NEWLINE]agent: Yes, you may qualify for this benefit. We can find out if you're eligible for education benefits through this scholarship, if you want.[NEWLINE][BOUNDARY][NEWLINE]user: That'd be great. You see, I lost my husband twelve years ago. Which scholarship can I get? The fry scholarship, right?[NEWLINE]agent: Yes, you may qualify for both the Fry Scholarship and the Survivors and Dependents Educational Assistance DEA program. But you can use only one program at a time.[NEWLINE]user: Does this mean you cap combined benefits at some point?[NEWLINE]agent: Correct. We cap combined benefits at 81 months of full-time training.[NEWLINE][BOUNDARY][NEWLINE]user: Good to know. So, do I qualify for the Fry scholarship then?[NEWLINE]agent: You may be able to get benefits under the Fry Scholarship if you re the child or surviving spouse of an active-duty service member who died in the line of duty on or after September 11, 2001.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you the spouse of a service member?[NEWLINE]user: Yes, I'm the wife of a veteran who passed away.[NEWLINE]agent: Did you remarry?[NEWLINE]user: No, I would never marry another man. My husband was the love of my life.[NEWLINE][BOUNDARY][NEWLINE]user: I'm receiving dependency, can I receive it along with the Fry scholarship?


user: I wanted to see what job training you had available for a vet looking for a job[NEWLINE]agent: Do you have a service-connected disability that limits your ability to work or prevents you from working?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]user: can you link me to more resources?[NEWLINE]agent: Yes, I'll give you the link to external resources that can help you in your job search[NEWLINE][BOUNDARY][NEWLINE]user: what help do you have for someone who is disabled because of the service?[NEWLINE]agent: We have Vocational Rehabilitation and Employment programs that help you learn new skills, find a job, start a business, get educational counseling, or return to your former job[NEWLINE][BOUNDARY][NEWLINE]user: are dependents eligible for anything?[NEWLINE]agent: We can help dependent family members find out if they are eligible for certain counseling services, training, and education benefits[NEWLINE][BOUNDARY][NEWLINE]user: do you have any other resources other than job search?


user: Can you explain to me what VA Vocational Rehabilitation is?[NEWLINE]agent: First off, do you have a service-connected disability that limits your ability to work or even prevents you from working?[NEWLINE]user: Yes, I am not able to work because of a service-connected disability.[NEWLINE]agent: The VA Vocational Rehabilitation and Employment program will be able to help you and you can find out if you are eligible.[NEWLINE][BOUNDARY][NEWLINE]user: Can family members of service members and Veterans get help with these resources?[NEWLINE]agent: Yes, dependent family members can get counseling services, training, and education benefits.[NEWLINE][BOUNDARY][NEWLINE]user: How can I access VR&E?[NEWLINE]agent: You can contact VR&E through Integrated Disability Evaluation System or IDES if you are wounded, injured, or become sick during your service time and can't perform duties.[NEWLINE][BOUNDARY][NEWLINE]user: Are there any more resources I could use at this time?[NEWLINE]agent: You can use VetSuccess on Campus and find out if our counselors can help you transition from military to college life.[NEWLINE][BOUNDARY][NEWLINE]user: What is available through VR&E?[NEWLINE]agent: VR&E programs for service members and Veterans Explore help you learn new skills, find a new job, starting a business, and getting educational counseling or returning to a former job.[NEWLINE]user: How can I find out if I can get VR&E benefits and services as a service member?


user: can you give me details of VA Vocational Rehabilitation[NEWLINE]agent: you have a service - connected disability that limits your ability to work or prevents you from working[NEWLINE]user: yes[NEWLINE]agent:  the VA Vocational Rehabilitation and Employment VR&E program also referred to as Chapter 31 can help[NEWLINE][BOUNDARY][NEWLINE]user: relatives enter the service?[NEWLINE]agent: Dependent family membersFind out if you 're eligible for certain counseling services, training, and education benefits[NEWLINE][BOUNDARY][NEWLINE]user: can you give me details of For service members and Veterans with service-connected disabilities[NEWLINE]agent: VR&E programs for service members and VeteransExplore VR&E support - and - services tracks for help learning new skills, finding a new job, starting a business, getting educational counseling, or returning to your former job[NEWLINE][BOUNDARY][NEWLINE]user: I need more information about the resources[NEWLINE]agent: VetSuccess on CampusFind out if our counselors can help you transition from military to college life[NEWLINE][BOUNDARY][NEWLINE]user: how do i access VR&E


user: can you give me details of VA Vocational Rehabilitation[NEWLINE]agent:  you have a service - connected disability that limits your ability to work or prevents you from working[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]user: relatives enter the service?[NEWLINE]agent: yes, Miembros de la familia dependientes Averigüe si es elegible para ciertos servicios de asesoramiento, capacitación y beneficios educativos[NEWLINE][BOUNDARY][NEWLINE]user: I need more information[NEWLINE]agent: VetSuccess on CampusFind out if our counselors can help you transition from military to college life[NEWLINE][BOUNDARY][NEWLINE]user: how to request benefit services[NEWLINE]agent: How to applyFind out how to apply for VR&E benefits and services as a service member or Veteran[NEWLINE]user: can you give me details of the programs for veterans with service-related disabilities[NEWLINE]agent: VR&E programs for service members and VeteransExplore VR&E support - and - services tracks for help learning new skills, finding a new job, starting a business, getting educational counseling, or returning to your former job[NEWLINE][BOUNDARY][NEWLINE]user: if i have a disability


user: I need to know what vocational rehab is and if it is something that can help me.[NEWLINE]agent: Do you have a service-connected disability that affects your ability to work either partially or fully?[NEWLINE]user: I have a disability but I don't know how it affects my work since I haven't tried to work in a while. But I thought I would look into this because someone suggested it might be something that can help me.[NEWLINE][BOUNDARY][NEWLINE]user: I mean, I think I can still work. Is there something that could help me find a job that would work for me?[NEWLINE]agent: Our VA Vocational Rehabilitation and Employment (VR&E) program does provide assistance in finding jobs.[NEWLINE]user: So do you think I would qualify to use it?[NEWLINE]agent: You should call your local VA to see if VR&E is right for you, but it does sound like they could help you.[NEWLINE]user: Is there another way I could apply without calling?[NEWLINE]agent: You can also access VR&E through the Integrated Disability Evaluation System (IDES).[NEWLINE][BOUNDARY][NEWLINE]user: My wife has been looking for a job too, and it has been very stressful to her. Can you help her find a job too?


user: Hello there. How are you doing today? I came here to learn more about vocational rehabilitation, maybe you can explain a few things to me?[NEWLINE]agent: Of course. Do you have a service-connected disability that limits your ability to work or prevents you from working?[NEWLINE]user: No, I don't.[NEWLINE][BOUNDARY][NEWLINE]user: I'm a former soldier who was wounded in action, I took a bullet for my country. God bless America. Now I want to know what America can do to support me with my disability. Can you tell me, please?[NEWLINE]agent: Gladly. You can explore VR&E support-and-services tracks for help learning new skills, finding a new job, starting a business, getting educational counseling, or returning to your former job, for example.[NEWLINE]user: How can I access this VR&E thing?[NEWLINE]agent: You can access VR&E through the Integrated Disability Evaluation System IDES.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. Is there something you can do for my wife and family as well?[NEWLINE]agent: Yes. We can help you find out if you're eligible for certain counseling services, training, and education benefits.[NEWLINE][BOUNDARY][NEWLINE]user: I suppose you can help me figure out if I'm eligible for the VR&E program too?


user: Can you tell me more about vocational rehabilitation? I have several questions about it.[NEWLINE]agent: Do you have a service-connected disability that limits your ability to work or prevents you from working?[NEWLINE]user: No, that is not the case.[NEWLINE][BOUNDARY][NEWLINE]user: Look, I'm a veteran who isn't too good with the Internet, but my disability currently doesn't let me do this in another way. Can you explain to me how I can apply for benefits?[NEWLINE]agent: Yes, we can help you find out how to apply for VR&E benefits and services as a service member or Veteran.[NEWLINE]user: That sounds great. What can your programs offer me?[NEWLINE]agent: You can explore VR&E support-and-services tracks for help with learning new skills, finding a new job, starting a business, getting educational counseling, or returning to your former job.[NEWLINE][BOUNDARY][NEWLINE]user: What about family members who depend on me?[NEWLINE]agent: We can help you find out if you're eligible for certain counseling services, training, and education benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Sounds good. Do you have any more helpful resources?


user: hello I need information about VA Vocational Rehabilitation[NEWLINE]agent: Do you have a service related disability that limits your ability to work or prevents you from working?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: And where can I go if I am injured in my service and I cannot perform my tasks?[NEWLINE]agent: Accessing VR&E through the IDES Integrated Disability Assessment System If you are injured, injured or become ill while performing your service and are unable to perform your tasks, find out how you can access VR&E services as soon as possible through IDES[NEWLINE]user: and there what can I do?[NEWLINE]agent: Find out how you can access VR&E services as soon as possible through IDES[NEWLINE]user: and what information is there for service members and veterans with service-related disabilities[NEWLINE]agent: VR&E Programs for Service Members and Veterans Explore VR&E support tracks and services to help you learn new skills, find a new job, start a business, obtain educational advice, or return to your previous job[NEWLINE][BOUNDARY][NEWLINE]user: and what are your most useful resources?[NEWLINE]agent: VetSuccess on campus Find out if our advisers can help you move from military to college life.[NEWLINE][BOUNDARY][NEWLINE]user: and there are grants for family members of service members and veterans with service-related disabilities


user: Is there a way to access my VA life insurance policy online?[NEWLINE]agent: Do you have VA life insurance?[NEWLINE]user: No not at this time.[NEWLINE]user: Am I able to check my policy status?[NEWLINE]agent: Yes, you can check your policy status when you get VA life insurance and make sure it is up to date, check your premium amount each month, and find out about renewal options.[NEWLINE]user: Will I be able to see what the different payment will be if I change what I need covered?[NEWLINE]agent: Yes, you will be able to see your premium each month even if you make a change.[NEWLINE]user: What is the easiest way to manage my policy?[NEWLINE]agent: The easiest way to manage your policy is to use the online portal.[NEWLINE][BOUNDARY][NEWLINE]user: How would I access my policy?[NEWLINE]agent: Do you have a VA life insurance policy with a file number that starts with V, RH, J, RS, K, or W?[NEWLINE]user: Yes, I have a file number that starts with RH.[NEWLINE]user: How would I access my policy online through the Office of Servicemembers Group Life Insurance?


user: I wanted to look at my VA life insurance information online and need help[NEWLINE]agent: Do you already have VA life insurance?[NEWLINE]user: yes I do[NEWLINE]agent: Okay, you can use your online portal to manage your policy online.[NEWLINE]user: what of it can I manage online?[NEWLINE]agent: You can check your policy's status to make sure it is up to date, you can pay your premium, and you can find out about your plan and renewal options[NEWLINE][BOUNDARY][NEWLINE]user: ok but how do I log in so I can do that?[NEWLINE]agent: Do you have a VA life insurance policy with a file number that starts with a V, RH, J, RS, K, or W?[NEWLINE]user: no I don't[NEWLINE]user: I have VGLI life insurance so how do I log in or register?


user: Hey, if a person needs to check some things onits life insurance policy, How can do that?[NEWLINE]agent: I understand that you have a VA life insurance?[NEWLINE]user: No, i don't have any of that. Just asking out like a favor for another people.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, you check, but meanwhile, can you tell me how to gain access?[NEWLINE]agent: No problem, Let me ask you something, Do you know if any of those people you mentioned have file numbers that starts with a V, RH, J, RS, K or W?[NEWLINE]user: Yeah, i know at least two of them who have files with those letters.[NEWLINE]user: In fact, i think they one of them have something called veterans insurance or something like that. Is that important?[NEWLINE]agent: It sure is. If one of them has that kind of insurance, then he or she can access its policy online through the office of service members at Prudential Insurance Company of America. They work with that kind of policy.[NEWLINE][BOUNDARY][NEWLINE]user: You talk too much about this online thing, Could you tell me how can be useful to me?[NEWLINE]agent: Accessing your insurance policy online can be used to check many thing about your insurance.[NEWLINE]user: Like what?


user: I want to do my life insurance business online with the VA[NEWLINE]agent: Do you have VA life insurance?[NEWLINE]user: yes[NEWLINE]agent: You can use the online portal to manage your policy online[NEWLINE]user: can I pay my premium by logging on and doing what I have to do?[NEWLINE]agent: Yes, you can pay your premium there[NEWLINE][BOUNDARY][NEWLINE]user: is that the same place to go to do your VGLI insurance business?[NEWLINE]agent: You access your Veterans Group Life Insurance policy online through the Office of Servicemembers Group Life Insurance at Prudential Insurance Company of America.[NEWLINE][BOUNDARY][NEWLINE]user: what else can I do when I log in besides paying my premium?[NEWLINE]agent: You can check your policy's status to make sure it is up to date, and you might be able to find out about your plan and renewal options[NEWLINE][BOUNDARY][NEWLINE]user: where do I go to log in?[NEWLINE]agent: Do you have a VA life insurance policy with a file number that starts with a V, RH, J, RS, K, or W?[NEWLINE]user: no[NEWLINE]user: where do I go to do my business if I have a VGLI policy?[NEWLINE]agent: You can access your policy online through the Office of Servicemembers Group Life Insurance at Prudential Insurance Company of America.[NEWLINE]user: do I go to the office of servicemembers website or Prudential website?


user: Hello I need information about How to Access my VA life insurance policy online[NEWLINE]agent: do you have VA life insurance?[NEWLINE]user: Yes[NEWLINE]agent: If you have VA life insurance, the easiest way to manage your policy is online.[NEWLINE]user: What can I use the online portal for?[NEWLINE]agent: You can use your online portal to:   check the status of your policy to make sure it is up to date   Pay your premium the amount you will pay each month to keep your coverage s    Learn about your plan and renewal options.[NEWLINE][BOUNDARY][NEWLINE]user: and How do I access my policy?[NEWLINE]agent: Access your policy online through the Prudential Insurance Company of America Service Member Group Life Insurance Office. Prudential works with us to provide SGLI and VGLI benefits to service members and veterans. Find your policy through Prudential Insurance Company of America[NEWLINE]user: what kind of benefits does it provide?[NEWLINE]agent: Prudential works with us to provide SGLI and VGLI benefits to service members and veterans.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do to ensure my coverage?


user: Hello I need information about How to Access my VA life insurance policy online[NEWLINE]agent: do you have VA life insurance?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: How do I access my policy?[NEWLINE]agent: If you have a VA life insurance policy with a file number that begins with V, RH, J, RS, K or W or you want to apply for the service - life insurance for disabled people life insurance for veterans who have to be disabled As a result of serving in the military, access your policy online through VA. Find your policy through VA[NEWLINE]user: Yes[NEWLINE]user: What do I do if I have a VGLI Life Insurance policy?[NEWLINE]agent: If this is the case, access your policy online through the Prudential Insurance Company of America Service Members Group Life Insurance Office. Prudential works with us to provide SGLI and VGLI benefits to service members and veterans. Find your policy through Prudential Insurance Company of America[NEWLINE][BOUNDARY][NEWLINE]user: and how is the easiest way to administer my policy?[NEWLINE]agent: the easiest way to manage your policy is online. You can use their online portal for that purpose[NEWLINE][BOUNDARY][NEWLINE]user: and where can i find my policy?[NEWLINE]agent: Find your policy through Prudential Insurance Company of America[NEWLINE][BOUNDARY][NEWLINE]user: and what things will the online portal allow me to do?


user: Hi. I'm a veteran ad I'm looking for how to access to a life insurance for us.[NEWLINE]agent: Do you have a VA life insurance?[NEWLINE]user: No, I don't have any.[NEWLINE]user: If I get one, how can I control it?[NEWLINE]agent: The easier way yo manage your policy is online.[NEWLINE][BOUNDARY][NEWLINE]user: How do I do to access to the management online?[NEWLINE]agent: To get access to your policy online you need to have a VGLI control number. You'll find your policy through prudential insurance company of america.[NEWLINE][BOUNDARY][NEWLINE]user: Do I have to keep checking my policy all the time?[NEWLINE]agent: Yes, you need to check it, to keep it updated and keep your coverage through your payments.[NEWLINE]user: What about if I don't know remember what my policy covers?


user: Hi, good afternoon. I have a veterans life insurance and i would like to know what kind of options you can offer me for managing it?[NEWLINE]agent: Sorry, I understand that you have a veterans life insurance?[NEWLINE]user: That's right. I have one of those.[NEWLINE]agent: Good. Then you must know that you can go online to manage various options of your policy, such as check your policy's status or pay your premium.[NEWLINE][BOUNDARY][NEWLINE]user: Umm, that sounds useful, thanks. That applies for those who have the veterans group insurance?[NEWLINE]agent: It applies, but you have to access your policy online through the Office of Service Members Group Life Insurance at Prudential Insurance Company of America. They work with us to give veterans those kind of benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Very helpful, indeed. Say, going back to my managing options, you mentioned two, but there is more?[NEWLINE]agent: Certainly, there is. Aside the earlier, you also can go online to find out more information about your plan and renewal options depending of which plan do you have.[NEWLINE][BOUNDARY][NEWLINE]user: Gosh, you really have many options there. I'll have to check them out carefully. Again with those group insurance, as same as me, they can find out their plan in that company's site?[NEWLINE]agent: It's correct. They can go online through Prudential Insurance's site and find out that information.[NEWLINE][BOUNDARY][NEWLINE]user: Sorry to be a nuisance, but just to be sure about my online options: check, pay and find out, right


user: Hello. I've been receiving veteran benefits since some time ago, but i've been a little messy with my transactions. Is there a way to know about my doings?[NEWLINE]agent: You don't need to worry there. You can go online to get your benefits history.[NEWLINE][BOUNDARY][NEWLINE]user: That would imply for me to register on an online portal, right?[NEWLINE]agent: That would be correct. Are you comfortable with that, in order to check your history?[NEWLINE]user: No, i'm not.[NEWLINE]user: But, then again, i suppose it's the only way to check that out. What would i need in any case?[NEWLINE]agent: You'll need a Premium DS Logon account, because your current credential MyVetHealth or ID won't work here. Once you get into eBenefits, you'll need to upgrade your account to Premium.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, i suppose i could give it a try. Is there a possibility to increase my benefits?[NEWLINE]agent: You can do that by filing a claim for a VA disability increase.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, thanks. Oh i almost forgot. If i need to change something in this online thing, Do I need to go again online to do that?


user: I'm looking for information about my veteran payments, about my transaction history, please.[NEWLINE]agent: You can find that information via online.[NEWLINE][BOUNDARY][NEWLINE]agent: You must have a eBenefits account, because you're a veteran. have you signed in lately?[NEWLINE]user: Yeah, i went there but don't know how to locate that.[NEWLINE]agent: So you never has been able to see this feature?[NEWLINE]user: No, i haven't been able to do that.[NEWLINE][BOUNDARY][NEWLINE]user: It doesn't matter. Look, what happens if i need to change some of my information, like my deposit address or my contact data?[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have access to the web or have a VA office near to your location?[NEWLINE]user: No, i don't have any of that.[NEWLINE][BOUNDARY][NEWLINE]agent: Could you at least get access to your VA.gov profile somehow?


user: I signed up for the online veteran payments portal the other day but i haven't had the opportunity to sneak around. Can you specify me what can i see there, related to my payments?[NEWLINE]agent: Are you a veteran then?[NEWLINE]user: No, i'm not. But i think is not necessary to be one, isn't? there are other types of people who use this portal.[NEWLINE][BOUNDARY][NEWLINE]user: Fine. Tell me something. If i need to change my address in the future, can i do it through where?[NEWLINE]agent: You can go to VA.gov and access your profile. There you can make changes to your information and those changes will automatically will be changed in all your disability data across sites, meaning changes in data related to compensation, pension benefits, claims and appeals.[NEWLINE][BOUNDARY][NEWLINE]user: That's very wide. Say, if i need more changes to my information. I should get into contact with veterans affairs?[NEWLINE]agent: Absolutely. An up to date information is always preferred because it could affect your rating or payment. Changes could include marital status, birth of a baby, child adoption or any other life changes.[NEWLINE]user: I heard form some people that disability compensations could be increased. How's that?[NEWLINE]agent: That information is correct. IF you have a disability rating which goes over 30%, you can get a higher payment adding eligible dependents.[NEWLINE]user: But that's the only way to get an increase? What about a worsening on my possible disability?


user: What should I do if I need to change my direct deposit or contact information?[NEWLINE]agent: do you want to change your information?[NEWLINE]user: yes[NEWLINE]agent: any of these ways:online, or contact your nearest regional benefits office or VA eligibility office[NEWLINE][BOUNDARY][NEWLINE]user: ok how can I see my payment history?[NEWLINE]agent:  you 'll need a Premium DS Logon account. Your My HealtheVet or ID.me credentials won t work on the eBenefits website. Go to eBenefits to sign in, register, or upgrade your DS Logon account to Premium.[NEWLINE][BOUNDARY][NEWLINE]user: What VA payment information can I view when I sign in?[NEWLINE]agent:  Disability compensations Pension benefitsEducation benefits[NEWLINE][BOUNDARY][NEWLINE]user: Should I contact VA if I have other changes to my information?[NEWLINE]agent: Yes. It s important to update your information with us if you change your marital status, have a baby, adopt a child, or experience any other life change that could affect your rating or payment[NEWLINE]user: and if I have a disability rating of 30% or more


user: Hello and good afternoon. I've been receiving veteran benefits for some time now and i would like to have everything that is payment-related, well, sorted out. Is there any way to do that?[NEWLINE]agent: There is one. You may be able to do that using your payment's history online.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you signed up on eBenefits?[NEWLINE]user: Yeah, i registered some time ago.[NEWLINE]agent: Then you'll use this tool to see you history? Do you know what to do?[NEWLINE]user:  i don't know, no. But i'll definitely try to use it.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, if you can't clarify that, don't worry for now. Instead, could you tell me if i can change my information after i signed up?[NEWLINE]agent: In fact, you can. And you have multiple options. So, you can do that using our online application and also have the option to contact your nearest veterans regional office or even an eligibility office.[NEWLINE][BOUNDARY][NEWLINE]user: Got it. Now, once i get inside the eBenefits page, what can i expect to see regarding payments history?[NEWLINE]agent: You'll get a correlation of your past veterans payments, related to the following: Survivor pension benefits and survivors and dependents Educational Assistance benefits.[NEWLINE][BOUNDARY][NEWLINE]user: I see, thanks. Oh, other doubt, sorry. If a payment is delayed, what should i do?[NEWLINE]agent: If that happens to you, then call the veterans help line at 800-827-1000, form Monday through Friday.[NEWLINE][BOUNDARY][NEWLINE]user: I was recently evaluated and got this rating that goes over 35%, That rating is something good? or i'm just simply worsening?


user: Hello, I need some help with viewing my payment history.[NEWLINE]agent: Then you are in the right place. We can help you find out how to view your VA payment history online.[NEWLINE][BOUNDARY][NEWLINE]user: Great. Do I need to sign in to eBenefits to view it?[NEWLINE]agent: Do you want to use this feature then?[NEWLINE]user: Well, yeah.[NEWLINE]agent: Then you'll need a Premium DS Logon account. Your My HealtheVet or ID.me credentials won't work on the eBenefits website. Go to eBenefits to sign in, register, or upgrade your DS Logon account to Premium.[NEWLINE][BOUNDARY][NEWLINE]user: Ah, so that's why it didn't work. I have another problem, though. I've been expecting a disability payment for over 2 weeks and haven't received anything yet. What should I do?[NEWLINE]agent: In that case you should call the Veterans Help Line at 800-827-1000 TTY: 800-829-4833. We're here Monday through Friday, 8:00 a.m. to 9:00 p.m. ET.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks for the number. I think it might have to do with the fact that I recently moved. Can I change my address online using my profile?[NEWLINE]agent: Of course. You can sign in to VA.gov and change your address and other contact information in your VA.gov profile. This will update your information across disability compensation, pension benefits, claims and appeals, Vocational Rehabilitation & Employment VR&E, and VA health care.[NEWLINE][BOUNDARY][NEWLINE]user: I see. Can I also change other information than my address online then?[NEWLINE]agent: Yes. You can change your information online, or contact your nearest VA regional benefit office or eligibility office.[NEWLINE][BOUNDARY][NEWLINE]user: Can you guide my through the process of changing my address online?


user: When I sign into the VA website, can I see any information about VA payments I have gotten?[NEWLINE]agent: Are you a military veteran?[NEWLINE]user: Yes, of course. I just need more information about the payments I have already received.[NEWLINE]agent: Upon signing into the site, you will be able to see a history of payments for disability compensation, pension, and education benefits.[NEWLINE][BOUNDARY][NEWLINE]user: I just moved and need to change my address for payments. Can I do that on the site also?[NEWLINE]agent: Sure, just go to VA.gov, sign in, and go to your profile. When you change your information there, it will update it for all of the departments of the VA that may need your updated address.[NEWLINE][BOUNDARY][NEWLINE]user: I also recently had a baby. Is that information that they need in my profile?[NEWLINE]agent: Congratulations on the new addition to your family! You should update your profile with information on all dependents because it can affect the rate of your benefits.[NEWLINE][BOUNDARY][NEWLINE]user: The reason I was asking about payments is that I didn't receive my last disability payment and I should have already. I was wondering if it was already sent or if my moving affected it. Is there anyone I can call to find out where the payment is?[NEWLINE]agent: You should definitely call the Veterans Help Line to get that straightened out. If you haven't received the payment, call 800-227-1000. They are open from Monday through Friday, 8 a.m. to 9 p.m. ET.[NEWLINE]user: Yeah, I will do that. They said I should get payment but do you know how long I was supposed to wait? I forget what they told me.


user: Can I look up the VA payments I have gotten in the past?[NEWLINE]agent: Yes, you can. Did you need help with that?[NEWLINE][BOUNDARY][NEWLINE]user: Yeah I need help with that. Is there a page on the VA website for that?[NEWLINE]agent: First, you need to go to the eBenefits page. Are you able to sign in there?[NEWLINE]user: No, I can't. I don't have a login. What do I do now?[NEWLINE]user: Isn't in the same as my My HealtheVet ID sign in information?[NEWLINE]agent: That isn't the same, you will need Premium DS Logon account. You can sign up for that right on the eBenefits page![NEWLINE][BOUNDARY][NEWLINE]user: Thanks. I just want to be able to see if they sent out my first disability payment. I haven't gotten it yet. When can I expect it to show up?[NEWLINE]agent: Was your disability rating 10% or higher?[NEWLINE]user: Yes it is 50%.[NEWLINE]agent: Thank you. You should expect your payment within 15 days of your decision notice.[NEWLINE]user: It's been about 3 weeks and I haven't gotten it yet. What do I do now?


user: Hello I need information about Where to go for VA medical care?[NEWLINE]agent: have you signed up for VA medical care?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: Where do I go for care?[NEWLINE]agent: You will receive regular care at the VA location you choose.[NEWLINE]user: What if I need specialized medical treatments and services that they don't have?[NEWLINE]agent: in that case we can also refer it to other places. Your healthcare team will use our electronic medical record system to coordinate your care no matter where you are.[NEWLINE][BOUNDARY][NEWLINE]user: What if I sign up for VA medical care?[NEWLINE]agent: it becomes part of the nation's largest integrated health care system with more than 1,200 care locations serving nearly 9 million veterans each year.[NEWLINE]user: and how many places of attention do they have?[NEWLINE]agent: more than 1,200 medical care locations throughout the country[NEWLINE][BOUNDARY][NEWLINE]user: What if I move, what should I do to change my location address?[NEWLINE]agent: To change your address, call us at 877 - 222-VETS 877 - 222 - 8387, Monday through Friday, 8:00 a.m. at 8:00 p.m. We will gladly change the area[NEWLINE]user: and if my new address is outside theUSA?


user: Hi, I'm a veteran and wanted to know if there are any health care facilities i can go in case i need, please.[NEWLINE]agent: Before that, i have to ask, Did you sign up for veterans health care?[NEWLINE]user: Actually, i didn't do that.[NEWLINE][BOUNDARY][NEWLINE]user: Look, lets say i already signed up for veterans health care, and i've moved to a new location far from my previous one. I guess i'll have to update my data, How can i do that?[NEWLINE]agent: You can give us a call at 877-222-VETS or 877-222-8387, Monday through Friday, from 8 am to 8 pm. ET[NEWLINE][BOUNDARY][NEWLINE]user: You know, i'm not very fond of being on a facility or treatment center. Is there a chance that i can receive treatment in my own house?[NEWLINE]agent: That's a certain possibility. You may get not only health care, but nursing care or even everyday help, right in the comfort of your home.[NEWLINE][BOUNDARY][NEWLINE]user: That sounds like suited to me. But lets say i'm in other location, needing assistance and the health facility can't give it to me. What happens there?[NEWLINE]agent: As enrolled veteran, you should be covered. You'll need to find out how you can be able to receive treatment from a local provider.[NEWLINE][BOUNDARY][NEWLINE]user: Ah,then better look for it soon. Tell me something, when i need to go to a facility, i'll be receiving good and constant care?


user: Hey there, i have been reading some information about veteran's health care and i know there are some health care centers for us, but i think there is more. I'm right?[NEWLINE]agent: You are not mistaken. As veteran, you may get care in any of the following: a VA outpatient clinic or in a mobile Vet Center.[NEWLINE]agent: Are you distant from a veterans medical center?[NEWLINE]user: Yeah, i would need to take the road for a while to get ot the nearest facility.[NEWLINE]agent: Do not worry. If that's your case, Veterans affairs may pay for emergency care in a non.VA setting. In any case, you have to be sure to contact the nearest VA medical center asking to talk with the patient transfer or patient administrator representative.[NEWLINE]user: O.k,o.k, i'll keep that in mind. What would i need to be able to use all this?[NEWLINE]agent: First of all, you need to be enrolled in Veterans health and have received care from us sometime in the previous 24 months.[NEWLINE]user: That's pretty nice from you. If i need mor information, where should i look at?[NEWLINE]agent: If you still have doubts or just want to know more, contact your local veterans medical center via a call, requesting enrollment coordinator to talk.[NEWLINE]user: This maybe won't happen, but what aobut if i go outside the U.S?[NEWLINE]agent: Then you'll need to sign up for Foreign Medical Program.[NEWLINE]user: Umm ok. If i need to change my address, what should i do?[NEWLINE]agent: Call us at 877-222 VETS.[NEWLINE]user: If i need more information, where?


user: can you help me so I know where I can get medical care from the VA?[NEWLINE]agent: Have you signed up for VA health care?[NEWLINE]user: no, but I am going to[NEWLINE]user: what will they do for me?[NEWLINE]agent: Once you sign up for VA health care you become part of the country’s largest integrated health care system. We serve nearly 9 million Veterans each year.[NEWLINE][BOUNDARY][NEWLINE]user: will you provide services if I am outside of the U.S. or do I have to come back to get care?[NEWLINE]agent: We will pay for certain health care services received in foreign countries but you will need to sign up for the Foreign Medical Program[NEWLINE]user: do you have urgent care clinics here in the U.S. or is it all hospitals?[NEWLINE]agent: You can use clinics that are part of our community provider network, but you will need to be enrolled in VA health care and have received care from us within the past 24 months.[NEWLINE]user: If I need medical care while traveling is it the same as that foreign program you named?


user: I need to know where I can go for medical care[NEWLINE]agent: Have you signed up for VA health care?[NEWLINE]user: no, I am a vet and I want to sign up too[NEWLINE][BOUNDARY][NEWLINE]user: where can I go?[NEWLINE]agent: You could get care at a VA location of your choice once you sign up for VA health care[NEWLINE]user: anywhere I want even if I need specialized care?[NEWLINE]agent: If we can't provide care at a location we may refer you to other locations. The health care team will use our electronic medical record system to coordinate your care no matter where you are[NEWLINE][BOUNDARY][NEWLINE]user: what if it is something not specialized and they still can't see me at the place of my choice?[NEWLINE]agent: and you said earlier that you are not currently enrolled in VA health care, is that true?[NEWLINE]user: yes[NEWLINE]agent: Okay, let's assume you are enrolled.  If you can not receive the care you need at your preferred location then you may be able to receive care from a provider in your local community through community care[NEWLINE][BOUNDARY][NEWLINE]user: can I get care when I travel to Mexico?


user: you can help me by telling me where someone in the middle of nowhere can go for medical care[NEWLINE]agent: You can get care at a VA outpatient clinic or a mobile Vet Center[NEWLINE]agent: are you far from a VA medical center?[NEWLINE]user: no, not me I live near a hospital[NEWLINE]user: how do I get more information to help a vet friend who is far from a medical center and needs urgent help?[NEWLINE]agent: You should call the local VA medical centers enrollment coordinator[NEWLINE]user: how can you help him if he is not near you people?[NEWLINE]agent: We may pay for emergency care in a non-VA setting. Contact the nearest VA medical center as soon as possible if he needs emergency care and ask to talk to the patient transfer or patient administration representative. Payment for emergency care in a non-VA setting ends when a VA provider concludes that the Veteran is stable enough to be transferred to a VA medical center.[NEWLINE]user: where does he go for small things like cuts and such?[NEWLINE]agent: He can use places that are part of our community provider network, but he will need to be enrolled in VA health care and have received care from us within the past 24 months[NEWLINE]user: are vets covered for care outside of the US?[NEWLINE]agent: Yes, just sign-up for the Foreign Medical Program[NEWLINE]user: didn't know that one.  and for my friend we just call 911 if it's an emergency and don't have time to look at the internet for help on what to do?


user: I need some information about where to go for VA healthcare.[NEWLINE]agent: There are several places where you may go to receive care, including a VA outpatient clinic and mobile Vet centers.[NEWLINE]agent: Do you live near a VA medical center?[NEWLINE]user: No, I don't think so.[NEWLINE][BOUNDARY][NEWLINE]user: What do the VA medical centers offer?[NEWLINE]agent: VA medical centers offer a wide range of services to cover your healthcare needs.[NEWLINE]user: What if I have to use VA centers at different locations? Will they have my medical records on file?[NEWLINE]agent: Yes. With our electronic medical record system, your medical records will be available no matter what location you use.[NEWLINE][BOUNDARY][NEWLINE]user: I was thinking about moving to France with my wife. Do you have any programs for those who live internationally?[NEWLINE]agent: Yes. You can sign up for our Foreign Medical Program. This program will pay for certain needed health care services received in a foreign country.[NEWLINE]user: Can I receive health care at an urgent care clinic?


user: Where will I go for VA health care?[NEWLINE]agent: Did you sign up for VA health care?[NEWLINE]user: Yes, I have signed up for VA health care.[NEWLINE]agent: That is great because you will be part of the country's largest integrated health care system with more than 1,200 locations serving over 9 million Veterans each year.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to do if I am moving outside the U.S.?[NEWLINE]agent: You would need to sign up for Foreign Medical Program and we will pay for certain needed health care services received in foreign countries for your service-connected disability.[NEWLINE][BOUNDARY][NEWLINE]user: What if I need specialized treatment and services?[NEWLINE]agent: We would refer you to other locations and we will use our electronic medical record system to coordinate your care no matter where it is at.[NEWLINE][BOUNDARY][NEWLINE]user: How can I get more information?[NEWLINE]agent: You can call your local VA medical center enrollment coordinator.[NEWLINE]user: What happens when I am not near any VA medical center?


user: Hello. I am looking for information.[NEWLINE]agent: Then you are in the right place. Here you can view our current copay rates for different types of care, tests, and medications, for example.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know about other VA benefits and services?[NEWLINE]user: No, thanks. I'm curious about something else.[NEWLINE][BOUNDARY][NEWLINE]user: You see, I'm a veteran, and I'm having some problems I need to talk about. Is there someone I could talk to?[NEWLINE]agent: Of course. You can connect with our caring, qualified Veterans Crisis Line responders for confidential help. Many of them are Veterans themselves.[NEWLINE][BOUNDARY][NEWLINE]user: That is a great help, thank you. Can I ask them questions about the MISSION Act and VA health care too?[NEWLINE]agent: You can ask questions about the MISSION Act and VA health care online.[NEWLINE][BOUNDARY][NEWLINE]user: What does using the crisis line cost?[NEWLINE]agent: Nothing. This service is private, free, and available 24/7.[NEWLINE][BOUNDARY][NEWLINE]user: That's great news! Will contact them then. By the way, do you cover travel expenses to one of your facilities too?


user: Hello I need information about how do I get VA medical care?[NEWLINE]agent: About VA health benefits Learn how VA health care works and what veterans health services we cover.[NEWLINE][BOUNDARY][NEWLINE]user: and what help do you offer in your program?[NEWLINE]agent: We offer many programs and services that can help, including free medical care and, in some cases, free limited dental care. We can also help you connect with resources in your community, such as homeless shelters or religious organizations.[NEWLINE][BOUNDARY][NEWLINE]user: can you give me more information and resources on the subject[NEWLINE]agent: Among the things you should know are VA Healthcare Copayment Rates See our current copayment rates for different types of care, tests, and medications.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know more?[NEWLINE]user: Yes[NEWLINE]agent: Disability Compensation Payment Learn how to file a disability compensation claim and manage your disability benefits.[NEWLINE][BOUNDARY][NEWLINE]user: And among your free medical care, is there dental care?[NEWLINE]agent: of course in some cases we offer free limited dental care.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me your social networks to be aware of the new instructions you provide?


user: I want to know more about copay fees[NEWLINE]agent: Okay, I can link you to a page so you can view our current VA health care copay rates for different types of services.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like more information on VA benefits?[NEWLINE]user: yes, I want to learn about VA disability benefits[NEWLINE]agent: We can help you learn how to file a claim for disability compensation and manage your disability benefits[NEWLINE][BOUNDARY][NEWLINE]user: can you also help me get my medical records?[NEWLINE]agent: Yes, we can help you set up your personal health record and download reports to share with your doctors[NEWLINE][BOUNDARY][NEWLINE]user: do you have facebook or twitter where I might be able to contact you?[NEWLINE]agent: We have accounts on Twitter, Facebook and YouTube[NEWLINE][BOUNDARY][NEWLINE]user: do you have more info on the Mission Act?[NEWLINE]agent: Yes you can learn how we are making it easier for you to get health care through the MISSION Act[NEWLINE][BOUNDARY][NEWLINE]user: do you have an e-mail sign up so I don't miss anything?


user: I wanted to see what the copays are for certain services[NEWLINE]agent: We can help, we have a page where you can view our copay rates for different types of care, tests, and medications..[NEWLINE][BOUNDARY][NEWLINE]agent: Did you want to know about other services?[NEWLINE]user: yeah, I could use info on VA disability[NEWLINE]agent: Okay, we can help you learn how to file a claim for disability compensation and how to manage your benefits[NEWLINE][BOUNDARY][NEWLINE]user: can you give me the number we use if we have a hearing impairment or does it not work with you guys?[NEWLINE]agent: You can call TTY: 711 and connect with us[NEWLINE][BOUNDARY][NEWLINE]user: and do you have more info on education benefits so I can go back to school?[NEWLINE]agent: Yes, we can help you apply for and manage education benefits[NEWLINE][BOUNDARY][NEWLINE]user: Is there anywhere I can message the VA online?[NEWLINE]agent: You can ask a question online. we have a page set up just for that[NEWLINE][BOUNDARY][NEWLINE]user: I also wanted to know more about VA mental health services, do you have anything on that?[NEWLINE]agent: Yes, we can help you find out how to access VA mental health services for many different needs[NEWLINE][BOUNDARY][NEWLINE]user: can I follow you on social media?


user: Hi there. Can you help me to get more information about the health care for veterans?[NEWLINE]agent: Not a problem. The VA health care has a copay rate, which is used for differents types of care, test and medications.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have any benefit for veterans already?[NEWLINE]user: As long I can remember I don't have any benefits.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know what's the status of my appeals?[NEWLINE]agent: For that you can always track the status pf an open VA health care appeal.[NEWLINE][BOUNDARY][NEWLINE]user:  I see... But the health care is something general or it also covers specific cases?[NEWLINE]agent: The VA Health care also covers specific health needs and conditions, like women health.[NEWLINE]user: That sounds great. But I be able to pay for something like that?[NEWLINE]agent: There is the affordable care act and your VA health care coverage.[NEWLINE][BOUNDARY][NEWLINE]user: There also compensation benefits for disability, right?


user: I could use some info on copays[NEWLINE]agent: Okay, you can view the current copay rates for different types of care, tests, and medications for more information[NEWLINE][BOUNDARY][NEWLINE]agent: Did you need more information on VA benefits and services?[NEWLINE]user: yes, anything on compensation[NEWLINE]agent: We can help you learn how to file a claim for disability compensation and manage your disability benefits[NEWLINE][BOUNDARY][NEWLINE]user: Do you have social media pages I can follow?[NEWLINE]agent: Yes, you can follow us on Twitter, Facebook and YouTube[NEWLINE][BOUNDARY][NEWLINE]user: is there info on community care?[NEWLINE]agent: Yes, you can find out how you may be able to receive care from a provider in your local community through community care[NEWLINE][BOUNDARY][NEWLINE]user: what is covered with VA medical care?[NEWLINE]agent: With VA health care, you are covered for regular checkups with your primary care provider and appointments with specialists. You can access Veterans health care services like home health and geriatric care[NEWLINE][BOUNDARY][NEWLINE]user: do you have a number I can call?[NEWLINE]agent: Health benefits hotline: 877-222-VETS (8387),  My HealtheVet help desk: 877-327-0022,  eBenefits technical support: 800-983-0937[NEWLINE][BOUNDARY][NEWLINE]user: could I just message you online and not have to call?


user: Can you help with more information and resources for VA health care?[NEWLINE]agent: We can show you the different rates for VA health care copays for different test and medications.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to know about the other VA benefits and services available?[NEWLINE]user: No I do not need to know about them at this time.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a way to update my information for health benefits?[NEWLINE]agent: Yes, you can update your benefits with the VA Form 10-10EZR and the things to update are personal, financial, or insurance.[NEWLINE][BOUNDARY][NEWLINE]user: What if I am homeless, how do I get help?[NEWLINE]agent: We actually offer programs and services that can help such as free health care and in some instances free limited dental care and we can help link you with resources in your community like homeless shelters.[NEWLINE][BOUNDARY][NEWLINE]user: How can I find out about my refills on my VA prescriptions?[NEWLINE]agent: You can refill and track your VA prescriptions online and track your shipment there too.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get care for special needs and conditions?


user: Hello, how are you? I need help figuring out how to get health care for veterans, I'm not the youngest anymore.[NEWLINE]agent: Then you're in the right place. Here you can learn how VA health care works and which Veterans health care services we cover.[NEWLINE][BOUNDARY][NEWLINE]user: That sounds great! Do you have more information then?[NEWLINE]agent: Yes, we do. You can view our current copay rates for different types of care, tests, and medications, to name an example.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to learn about other VA benefits and services?[NEWLINE]user: No, I'm fine.[NEWLINE][BOUNDARY][NEWLINE]user: Can you maybe tell me how to manage my health and benefits?[NEWLINE]agent: Of course. You can order a prescription refill and track your shipment online, for example.[NEWLINE][BOUNDARY][NEWLINE]user: Nevermind, forget this. Can I find out when to expect a decision on my application?[NEWLINE]agent: Yes, and you can also find out what to do next.[NEWLINE][BOUNDARY][NEWLINE]user: Can I also track the status of an open health care appeal?