user: I need to know what the next steps are after I apply for retirement benefits.[NEWLINE]agent: After you apply, you'll find out whether or not you qualify. You can also find out if members of your family qualify for benefits on your record.[NEWLINE]user: How would I find this information?[NEWLINE]agent: Are you familiar with the "Benefits For Your Family" section on our website?[NEWLINE]user: No, I've never heard of that.[NEWLINE]agent: Okay. I can help you find it. Do you have children or were never married?[NEWLINE]user: No, I'm married without children.[NEWLINE]agent: Okay. In that case, you may qualify for benefits on your spouse's record.[NEWLINE][BOUNDARY][NEWLINE]user: Btw, for benefits before full retirement age. are there any advantages?[NEWLINE]agent: The advantage is that you collect benefits for a longer period of time[NEWLINE]user: ok thank you


user: Hello, i was directed here for information about replacing a SS card for a child.[NEWLINE]agent: Sure no problem. First thing you need to do is to prove child's citizenship.[NEWLINE]agent: Have you reported child's citizenship before?[NEWLINE]user: No, i haven't do that.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can i present copies of the documents you require?[NEWLINE]agent: Well, sorry, but you need to present original documents or at least copies certified by the agency that issued them. We do not accept photocopies.[NEWLINE][BOUNDARY][NEWLINE]user: I see what you mean. Another concern on the benefits. What if I don't have an account yet?[NEWLINE]agent: In that case you would have to open an account before you can sign up for Direct Deposit. You should shop around in your area to find an account that has the features you want at a price you can afford.[NEWLINE][BOUNDARY][NEWLINE]user: And what if I didn't already receive social security and wanted to apply?[NEWLINE]agent: Then you should  tell the Social Security representative when you apply for benefits that you want to sign up for Direct Deposit.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have found a bank account that is right for me?


user: What original documents do i need to replace card?[NEWLINE]agent: You need proof of citizenship.[NEWLINE]agent: Did you previously report child's U.S. citizenship?[NEWLINE]user: No, I have not reported child's U.S. citizenship to you.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Does it cost anything to replace my child's card?[NEWLINE]agent: To replace you child's Social Security it is free if it is lost or stolen.  However, you may not need to replace card yet if you know the social security number.[NEWLINE]user: Another query about receiving benefits. That will suffice. And what can you tell me about this Direct Express card I've been hearing about?[NEWLINE]agent: The Direct Express card is a debit card you can use to access your benefits. And you don't need a bank account. With the Direct Express card program, we deposit your federal benefit payment directly into your card account.[NEWLINE]user: Sounds great. How can I sign up for such a card?[NEWLINE]agent: It's quick and easy to sign up for the card. Call the toll-free Direct Express hotline at 1-800-333-1795. Social Security can help you sign up.[NEWLINE]user: Alright. Back to direct deposit, what should I do next if I have an account?


user: Hello there, I would like to know what documents I need.[NEWLINE]agent: You'll need to provide a proof of citizenship to us.[NEWLINE]agent: Have you previously reported your child's U.S. citizenship to us?[NEWLINE]user: No, I haven't.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What if I don't have a proof of citizenship available?[NEWLINE]agent: Then we may accept the child's state-issued non-driver's identification card or adoption decree.[NEWLINE][BOUNDARY][NEWLINE]user: I want to know about my corrected card for a US born adult. Is it necessary to notify Social Security alone about my name change?[NEWLINE]agent: Well, you should inform your employer too, if you are currently working.[NEWLINE]user: I am currently working, yes.[NEWLINE]agent: then inform both, Social Securtiy and your employer.[NEWLINE][BOUNDARY][NEWLINE]user: what if I don't have some of the documents required?[NEWLINE]agent: In that case, we will ask for some other documents. All the documents must be current and show your identifying information, date of birth and a recent photograph.[NEWLINE][BOUNDARY][NEWLINE]user: Can I use notarized copies?


user: What documents do I need to apply for a social security card?[NEWLINE]agent: You need original documents of citizenship[NEWLINE]agent: What doucments do I need for a child not born in the U.S.?[NEWLINE]user: What doucments do I need for a child not born in the U.S.?[NEWLINE]agent:  we need to see proof of U.S. citizenship[NEWLINE]user: What if I can't suply proof?[NEWLINE]agent: we will ask to see other documents identifying date of birth or age and preferably a recent photograph[NEWLINE]user: Do you accept an Adoprion decree?[NEWLINE]agent: yes we may accept an original document decree[NEWLINE]user: What other document can I use?[NEWLINE]agent: We can accept these documents as proof of citizenship. Certification of Report of Birth,  Consular Report of Birth Abroad,U.S. passport or Certificate of Citizenship[NEWLINE][BOUNDARY][NEWLINE]user: Can I get a replacement card for a foreign born U.S. Child?[NEWLINE]agent: You can replace your child 's Social Security card for free if it is lost or stolen. or you may not need to replace the card if you know the childs SS number.[NEWLINE][BOUNDARY][NEWLINE]user: What if I do not have a certification of report of birth?


user: Hey, could you maybe tell me what documents I need? I'm a bit confused and lost.[NEWLINE]agent: Of course. First of all we require a proof of citizenship.[NEWLINE]agent: Have you previously reported your child's U.S. citizenship to us?[NEWLINE]user: No, I haven't. I had no reason to.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Do you need a proof of identity?[NEWLINE]agent: Yes. For example, Social Security might want to see your U.S. driver's license or a state-issued non-driver identification card.[NEWLINE]user: I have a concern about the original documents that I need. What document can I use as identification proof?[NEWLINE]agent: You can use your U.S. passport, state-issued non-driver ID card or your U.S. driver's license.[NEWLINE][BOUNDARY][NEWLINE]user: Would it cost anything to get the replacement card?[NEWLINE]agent: You can get it for free if your card is stolen or lost.[NEWLINE]user: The documents must original or I can use copies?


user: Hello, hope you are well. What documents do I need?[NEWLINE]agent: Iam well thank you. You will need proof of citizenship[NEWLINE]user: What if I have children, do you need proof of theirs as well?[NEWLINE]agent: yes  we need to see proof of U.S. citizenship[NEWLINE]user: So you need proof of citizenshiip for myself and my children?[NEWLINE]agent: That is correct.[NEWLINE]agent: If that document is not available there are other ways to provide[NEWLINE]user: Oh ok I have the proof thank you[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What other things can I provide for my childs proof?[NEWLINE]agent: State issued non - driver 's identification card[NEWLINE][BOUNDARY][NEWLINE]user: What other options for documentation proof do I have?


user: I need a replacement card for my foreign born U.S. child[NEWLINE]agent: You need to provide orignial documents proving citizenship[NEWLINE]agent: Have you previously reported the chld's U.s. citizenship to us?[NEWLINE]user: no[NEWLINE]agent: we need to see proof of U.S. citizenship We can accept only certain documents as proof of U.S. citizenship[NEWLINE]user: What documents do I need as proof of identity?[NEWLINE]agent: We will need original document as proof of identity[NEWLINE]user: What documents will be accepted as proof of citizenship?[NEWLINE]agent: Proff of citizenship[NEWLINE]user: What if a document is not available?[NEWLINE]agent: We prefer to see the child 's U.S. passport. If document is not available  the child 's State issued non - driver 's identification card or  Adoption decree[NEWLINE]user: Is identity the same as citizenship?[NEWLINE]agent: no[NEWLINE]user: As proof of identity we must see An acceptable document must be current not expired and show your name, identifying information date of birth or age and preferably a recent photograph


user: do I need original documents?[NEWLINE]agent: Hello I will be glad to help you with that. You must present original documents or copies certified by the agency that issued them[NEWLINE]agent: Do you have that information?[NEWLINE]user: YEs I do[NEWLINE]agent: If you have not previously reported the child 's U.S. citizenship to us  we need to see proof of U.S. citizenship[NEWLINE]user: do i need them to be original?[NEWLINE]agent: If you do not have one of these specific documents or you can not get a replacement for one of them within 10 days[NEWLINE]user: Do you accept consular report of birth abroad?[NEWLINE]agent:  State issued non - driver 's identification card[NEWLINE][BOUNDARY][NEWLINE]user: how do I get a Replacement Card for a Foreign Born U.S. Child[NEWLINE]agent:   You can replace your child 's Social Security card for free if it is lost or stolen.s   However you may not need to get a replacement card knowing your child s Social Security number is what 's important[NEWLINE][BOUNDARY][NEWLINE]user: What original documents do I need?


user: I'm planning to retire soon and I have some questions.[NEWLINE]agent: What age you be retiring at?[NEWLINE]user: I'm hoping to retire next year at the age of 65.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you be interested in delaying your retirement beyond the age of 65?[NEWLINE]user: I'm not sure and was wondering what impact delaying would have.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you be interested in knowing more about how to proceed?[NEWLINE]user: Yes I would.[NEWLINE]agent: When planning your retirement you might ask yourself what the best time to start your retirement benefits is. Have you thought about this?[NEWLINE]user: Yes but with my savings and all it's a little confusing.[NEWLINE]agent: We can provide you with some information to help you time your retirement more carefully.[NEWLINE][BOUNDARY][NEWLINE]user: When is the earliest that I will receive benefits?


user: What is a benefits planner for retirement[NEWLINE]agent: Social Security retirement benefits are increased by a certain percentage depending on date of birth if you delay your retirement beyond full retirement age.[NEWLINE]user: Do they increase?[NEWLINE]agent:  Social Security retirement benefits are increased by a certain percentage depending on date of birth if you delay your retirement beyond full retirement age[NEWLINE][BOUNDARY][NEWLINE]user: Please explain further?[NEWLINE]agent:  in some circumstances your Medicare coverage may be delayed and cost more[NEWLINE][BOUNDARY][NEWLINE]user: Is it okay if I ask another question? in relation to applying for Medicare Is there anything else I should know before I decide not to apply for benefits right now?[NEWLINE]agent: Before you decide, you need to be sure that you understand how waiting until later will affect : the lifetime benefits we can pay on your account and your health insurance coverage.[NEWLINE][BOUNDARY][NEWLINE]user: And if I don't enroll in Medicare Part B and then decide to do it later?[NEWLINE]agent: If you do that, your coverage may be delayed and you could end up paying a higher premium later unless you qualify for a SEP.[NEWLINE][BOUNDARY][NEWLINE]user: What does the insurance covers?


user: I am planning my retirement. Where do i begin?[NEWLINE]agent: Delayed Retirement Creditsp   [3] Social Security retirement benefits are increased by a certain percentage depending on date of birth if you delay your retirement beyond full retirement age.[NEWLINE]user: ok that is not applicable to me but thank you[NEWLINE][BOUNDARY][NEWLINE]agent: f you 've already reached full retirement age, [7] you can choose to start receiving benefits before the month you apply does this apply to you?[NEWLINE]user: no it does not[NEWLINE][BOUNDARY][NEWLINE]agent: ok no problem, any other questions?[NEWLINE]user: yes is there any othe rinfo?[NEWLINE]agent: When do you plan to start your benefits?[NEWLINE]user: What 's the best time to start your retirement benefits?[NEWLINE]agent:  Here 's some additional information that may help you decide what 's right for you :   [20] Early or Late Retirement?[NEWLINE]user: ok is that all?[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How are they increased?


user: I need information about planning for retirement benefits.[NEWLINE]agent: Do you have delayed retirement credits?[NEWLINE]user: No, I don't think so.[NEWLINE][BOUNDARY][NEWLINE]agent: If Do you need information about delayed retirement increases?[NEWLINE]user: No.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like more information on retirement benefits?[NEWLINE]user: No, I need help with planning for retirement.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What's the best age to retire?[NEWLINE]agent: There is no one age that is best for everyone, but we can provide you with information to help you decide what is the right age for you.[NEWLINE]user: What should I be considering?


user: I need to plan for retirement[NEWLINE]agent: What is your age?[NEWLINE]user: This is N/A to me[NEWLINE][BOUNDARY][NEWLINE]agent: Have you reached full retirement age?[NEWLINE]user: This is N/A I need to kn ow  if there is an increase for dleayed retirement[NEWLINE][BOUNDARY][NEWLINE]agent: What additional information do you need?[NEWLINE]user: This is not applicable to me[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: When can I start decieving benefits?[NEWLINE]agent: you can choose to start receiving benefits before the month you appy we can not pay retroactive benefits for any month before you reached full retirement age or more than 6 months in the past[NEWLINE][BOUNDARY][NEWLINE]user: Shoud I start at age 62?


user: What is a  Benefits Planner: Retirement?[NEWLINE]agent: Do you have delayed retirement credits?[NEWLINE]user: yes[NEWLINE]agent: Social Security retirement benefits are increased by a certain percentage depending on date of birth if you delay your retirement beyond full retirement age[NEWLINE][BOUNDARY][NEWLINE]user: I see. Another question,  Do you have delinquent retirement credits? . What if my spouse already receives benefits?[NEWLINE]agent: ask them what their benefit would be if it started at their full or normal retirement age, Divide this amount in half and round down to the nearest dollar.This is your estimated spouse 's benefit if you retire at full retirement age[NEWLINE][BOUNDARY][NEWLINE]user: what happens to the benefit amounts if I retire before full retirement age?


user: What are delayed retirement credits?[NEWLINE]agent: Do you get retirement benefits?[NEWLINE]user: yes[NEWLINE]agent: Social Security retirement benefits are increased by a certain percentage depending on date of birth if you delay your retirement beyond full retirement age[NEWLINE]user: Okay, now regarding the benefits planner, can I apply for benefits online?[NEWLINE]agent: Are you looking to apply for retirement benefits, disability benefits, or Medicare?[NEWLINE]user: No, I am not.[NEWLINE]agent: Then we can not process your request.[NEWLINE]user: That is too bad, how can I apply?[NEWLINE]agent: You will get specific information on how to contact us by phone or schedule an appointment.[NEWLINE]user: Does anything change if I am the spouse of a retired worker?


user: I need help[NEWLINE]agent: do you need delayed retirement credits?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: ok great[NEWLINE]user: thank you[NEWLINE]agent: Have you reached full retiremtn age?[NEWLINE]user: not yet.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: what if I decided to delay retirement?[NEWLINE]agent: ok that is fine. Be sure to sign up for just medicare at age 65[NEWLINE]user: what if I reached full retirement age[NEWLINE]agent: If you 've already reached full retirement age, you can choose to start receiving benefits before the month you apply[NEWLINE][BOUNDARY][NEWLINE]user: What 's the best time to start your retirement benefits


user: What happens when I have been approved for disability benefits?[NEWLINE]agent: Do you want to know when your benefits start?[NEWLINE]user: yes I do, when do they start after I get approved[NEWLINE]agent: Was your application already approved?[NEWLINE]user: no, not yet but I want to know about medicare and prescriptions[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: can I get more info on prescription coverage for part D and enrollment?[NEWLINE]agent: For more information on the enrollment periods for Part D, you should read Medicare 's page.[NEWLINE]user: any other info or place I should go?[NEWLINE]agent: yes, for more information we recommend you read Medicare 's page.[NEWLINE]user: okay, and what if we need help paying for things? are there coupons or things to help us?


user: I need help with disability benefits[NEWLINE]agent: Do you want to know when your benefits start?[NEWLINE]user: Yes I do, and I need medicare info[NEWLINE]agent: So was your application already approved?[NEWLINE]user: No, it was not approved yet[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I want to know about help for poorer people on medicare. can you help me?[NEWLINE]agent: Are you on Medicare and have low-income?[NEWLINE]user: yes to both of those[NEWLINE]agent: OK, If you get Medicare and have low - income your state may pay your Medicare premiums and, in some cases, other Medicare costs for which you are normally responsible such as deductibles and coinsurance.[NEWLINE][BOUNDARY][NEWLINE]user: Can I also get information about my Medicare Part D plan?[NEWLINE]agent: Yes, for that we recommend you read Medicare 's page.[NEWLINE][BOUNDARY][NEWLINE]user: will do, also can you tell me about qualifying for assistance?


user: What happens after my application is approved[NEWLINE]agent: When you are approved your benefits start[NEWLINE]user: My application is approved[NEWLINE]agent: This will start the payment[NEWLINE]user: When do I get payment?[NEWLINE]agent:  benefit will be paid for the sixth full month after the date we find that your disability began[NEWLINE][BOUNDARY][NEWLINE]user: Sure. Now I need to thank you for how you have treated me here to sid perfect. Do you have any posts that I can read to better inform me?[NEWLINE]agent: Yes, we do. We have publications for Disability Benefits, Benefits For Children and What You Need To Know When You Get Social Security Disability Benefits, for example.[NEWLINE][BOUNDARY][NEWLINE]user: Splendid. By the way, are there any requirements my ex-wife has to fulfill to qualify on my record?[NEWLINE]agent: Of course. Your ex-wife must have been married to you for at least 10 years and be at least 62 years old.[NEWLINE][BOUNDARY][NEWLINE]user: And what about the benefits for my boys? They are still full-time students.


user: I want help understanding some disability benefits stuff[NEWLINE]agent: Are you trying to find out when your benefits begin?[NEWLINE]user: yes and what I get when they begin[NEWLINE]agent: Was your application approved?[NEWLINE]user: no it wasn't but still looking for info[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: can you tell me how other benefits can affect my disability benefits?[NEWLINE]agent: Are you currently on other government benefits?[NEWLINE]user: No, not now but could be soon[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: just trying to find out about how much I could receive when I get approved. so can you give me an estimate about how much I can receive?


user: What happens after I'm approved?[NEWLINE]agent: Do you need to know when your benefits start?[NEWLINE]user: No, I already know that.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to know how much you qualify for?[NEWLINE]user: No, I know how much I'm getting.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have other payments that may affect your disability?[NEWLINE]user: Yes, I get other benefits.[NEWLINE]agent: Do you receive other governments?[NEWLINE]user: No, none are from the government.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What if I get Medicare and am low-income?[NEWLINE]agent: Are you low-income?


user: I have been approved for disability payments but don't know when they will start can you please tell me when my first payment will be?[NEWLINE]agent: When was your application approved?[NEWLINE]user: My application was approved on November 12th, 2019.[NEWLINE]agent: Did you receive notification of the approval?[NEWLINE]user: No I did not received notification of this approval.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I submitted the application early in November and approval was to be emailed to me. My email address changed so that is why I did not receive the notification. When will my first payment be paid into my bank account?[NEWLINE]agent: I see your application was approved on November 12, 2019 so your first payment will be made after the sixth full month after your disability  began which would be May 12, 2020.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any further help for low-income medicare beneficiaries?[NEWLINE]agent: Yes there is help for low-income medicare beneficiaries but only your state can decide if you qualify for this assistance.[NEWLINE]user: Where can I find out if I qualify?


user: Hello. When we my benefits start?[NEWLINE]agent: Hello, how are you today? I will be happy to assist you. your first Social Security benefit will be paid for the sixth full month after the date we find that your disability began[NEWLINE]user: Ok thanks so much![NEWLINE]agent: Was your application approved?[NEWLINE]user: Yes it was, thank you[NEWLINE]agent: You are very welcome.[NEWLINE]user: I would also like to obtain information about Supplemental Security Income, where can I obtain information on this?[NEWLINE]agent: That information can be found at What is a "Supplemental Security Income".[NEWLINE][BOUNDARY][NEWLINE]user: Hold on, need to check something. If i got it right, you said before that disability planner can help me to know how a person can qualify and apply for benefits, isn't?[NEWLINE]agent: That's correct. That's one of the goodies of that tool.[NEWLINE][BOUNDARY][NEWLINE]user: Are the medical requirements the same for the two programs related to disability?


user: I need help with disability.[NEWLINE]agent: When do your benefits begin?[NEWLINE]user: I have already been approved, so I do not know.[NEWLINE]agent: So your application is approved?[NEWLINE]user: Yes.[NEWLINE]agent: Your benefits should begin six months after your disability began.[NEWLINE][BOUNDARY][NEWLINE]user: I also need to learn about the Social Security Administration, how frequently do you research my case?[NEWLINE]agent: From time to time.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any documents on disability?[NEWLINE]agent: Yes, we have multiple documents that can help.[NEWLINE][BOUNDARY][NEWLINE]user: What if I return to work?


user: I think someone is trying to scam me by e-mail by using you guys as a cover.  What should I do?[NEWLINE]agent: Are you sure the e-mail did not come from Social Security or one of our marketing firms?[NEWLINE]user: yes, I am mostly sure[NEWLINE]agent: Okay, in that case don't respond to the email or click on any links contained in the email message. We recommend you report the incident by forwarding the suspicious email to the U.S. Computer Emergency Readiness Team US - CERT at phishing-report@us-cert.gov or go to   http://www.us-nocert.gov/nav/report_phishing.html.[NEWLINE][BOUNDARY][NEWLINE]user: and how do you guys protect my account so no one signs in and looks at my info?[NEWLINE]agent: When you sign in to your account,you will complete two steps Enter your username and password, then you enter the security code we send by text message or email[NEWLINE][BOUNDARY][NEWLINE]user: Where can I seek further information about suspicious e-mails and my online security?[NEWLINE]agent: call our toll - free TTY number, 1 - 800 - 325 - 0778, between7 a.m. and 7 p.m. Monday through Friday[NEWLINE][BOUNDARY][NEWLINE]user: How to Set Up or Change Direct Deposit of Benefit Payment Online[NEWLINE]agent:  Log in to your account.s  Sign in and Select the blue Benefits & Payment Details link on the right side of the screen.[NEWLINE]user: how long is the process?


user: Hello there, greetings. I've been told that i must create an account on this page My Social Security, in order to manage some benefits, Is that mandatory?[NEWLINE]agent: Are you experiencing issues with account creation or you simply, don't want to create one  online?[NEWLINE]user: Yes i'm having problems to create an account.[NEWLINE]agent: If you're having problems, you may still create an account  in person by visiting your local Social Security office.[NEWLINE]user: I need to find out about Social Security Benefit Verification Letter, what exactly is a benefit verification letter?[NEWLINE]agent: It serves as proof of your retirement, disability, Supplemental Security Income SSI, or Medicare benefits[NEWLINE]user: Does it serve as proof that I have applied?[NEWLINE]agent: Yes it  serves as proof that you have applied for benefits or that you have never received Social Security benefits or SSI[NEWLINE][BOUNDARY][NEWLINE]user: I need help understanding how to request it online[NEWLINE]agent: You can  call our toll - free number at 1 - 800 - 772 - 1213 or visit your Social Security office if you still have questions[NEWLINE]user: Is there a special number to call for the hard of hearing?[NEWLINE]agent: You can call our toll - free TTY number, 1 - 800 - 325 - 0778, between7 a.m. and 7 p.m. Monday through Friday[NEWLINE][BOUNDARY][NEWLINE]user: Do I need my own account to get my information?


user: How do I begin this process?[NEWLINE]agent: I will be glad to help you with that. To begin, let me explain some things.  One of our most important responsibilities is protecting your investment and personal information[NEWLINE]agent: To begin this process, how do you protect the privacy of your identity?[NEWLINE]user: I am not sure, do you have any ideas for me?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How do I tell a real email from social security department from a fake one?[NEWLINE]agent: Good question! Most emails from Social Security will come from a.gov email address[NEWLINE][BOUNDARY][NEWLINE]user: and for more information on how to switch to an electronic payment if I don't have a bank account?[NEWLINE]agent: You can visit Treasury's Go Direct website or call the helpline at 1-800-333-1795[NEWLINE][BOUNDARY][NEWLINE]user: Another thing. Is it easy to create a my Social Security account?[NEWLINE]agent: It is, it shouldn't take you more than 10 minutes to create your account.[NEWLINE][BOUNDARY][NEWLINE]user: What is it needed to create the account?


user: Hello, I would like to know how to get started to verify?[NEWLINE]agent:  One of our most important responsibilities is protecting your investment and personal information[NEWLINE]agent: we are using a new identity verification process.[NEWLINE]user: Oh ok that does not relate to me[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I got a weird email, it may be fake, what should I do?[NEWLINE]agent:  If you are not certain that an e - mail you received came from Social Security or one of our marketing firms[NEWLINE]user: oh ok thank you[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Do I need to respond to the emails If i get one?[NEWLINE]agent:  DO NOT respond to the email or click on any links contained in the email message[NEWLINE][BOUNDARY][NEWLINE]user: What else should I look for in a phishing email?


user: I need some information about the Online ID Verification Process.[NEWLINE]agent: Protecting your personal information is our responsibility and it's a responsibility that we do not take lightly. To ensure that we succeed, we have put a cybersecurity program in place.[NEWLINE]agent: Would you like to hear more about how we protect your identity and information?[NEWLINE]user: No, thank you.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Why do I need two forms of ID when signing into my account?[NEWLINE]agent: Having two forms of identification helps us better protect your account from unauthorized users and identity theft.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, now about creating and logging into a mySocial Security account, I would like to know how long the account creation process will take?[NEWLINE]agent: Creating an account takes less than 10 minutes[NEWLINE][BOUNDARY][NEWLINE]user: Is it safe?[NEWLINE]agent: Yes it is a  safe, quick, and convenient way to change your address[NEWLINE][BOUNDARY][NEWLINE]user: Is there someone I can talk to if I have questions?


user: I am unable to create an account online as I don't have access to the internet. What else can I do to get information about Social Security?[NEWLINE]agent: Are you not able to create an account online at a family member who has internet?[NEWLINE]user: No I am not able to do this?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Once I have opened an account online how can I detect that the emails I receive are from Social Security?[NEWLINE]agent: I can give you examples of websites pretending to direct you to Social Security that will help you detect fraudulent sites.[NEWLINE][BOUNDARY][NEWLINE]user: I would appreciate that but are there other resources available that I can use to learn more about phishing?[NEWLINE]agent: Yes you can do a Google search about phishing and learn more there or you can go to OnGuard Online which is a very informative site about phishing.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a quick way that I will be able to detect that emails are from Social Security?[NEWLINE]agent: Yes there is. Most emails from Social Security will come from a.gov email address.[NEWLINE][BOUNDARY][NEWLINE]user: How can I be sure that the online identity verification process is secure?


user: Hi, i've been reviewing information about the online verification process, an specially about online fraud. In your system, how can i be sure if a communication from you is legit?[NEWLINE]agent: Ok. The most of the email from social security will have away to verify them. The most common one  is the.gov extension in the email address, so you better check that out when reviewing any mail regarding social security.[NEWLINE]agent: Have you received any mail which doesn't end in.gov?[NEWLINE]user: Yeah, i have received some of those, that's why i'm asking.[NEWLINE]agent: Very well. I'm sure you have taken the right measures, but i must say to you to be cautious before any suspicious email. Do not open any attachments or go clicking any link. The current social security addresses are no.reply@ssa.gov, suscription.service@suscriptions.ssa.gov and thankyou@ssa.gov.[NEWLINE][BOUNDARY][NEWLINE]user: Umm, better write that down. Say, the other day i was told that i should create a social security account online, but i don't understand those process very well, you could give me some option?[NEWLINE]agent: Sure. If you are unable to create an account online, you can always visit your local social security office to create an account in person.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, that's good to know i have options. Say, i'm pretty sure about what to do, but anyways, what should i do if a receive a suspicious email?[NEWLINE]agent: If that happens and you are not sure about email's origin, please do not respond to the email or click on any link inside, reporting the suspicious email to the U.S computer emergency readiness team.[NEWLINE][BOUNDARY][NEWLINE]user: And in that regard, how can i verify a link of a picture?[NEWLINE]agent:  You can hover the link or image with your mouse and check the address. It should end with.gov as in the following https://www.ssa.gov/myaccount.[NEWLINE][BOUNDARY][NEWLINE]user: What is phishing, sorry to ask?


user: Are there other ways to learn more about phishing?[NEWLINE]agent: Yes, you can learn more about phishing so that you can avoid security problems, do you have internet access?[NEWLINE]user: No I do not have access to the internet.[NEWLINE]agent: Would you like to learn about phishing from non-internet sources?[NEWLINE]user: No, thank you.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: When will I be taken to an official social security site?[NEWLINE]agent: Links, logos, or photos in an official social security email will always direct you to an official social security website.[NEWLINE][BOUNDARY][NEWLINE]user: Will I be offered extra security for my account?[NEWLINE]agent: Yes, we now offer you the choice to add extra security when you create your online account.[NEWLINE][BOUNDARY][NEWLINE]user: What is the new identity verification process online?[NEWLINE]agent: The new process requires you to sign in with a username and password and to choose whether or not you want to add extra security measures.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know if an email I received is legit?


user: I'm trying to learn more about the online identification process and I want to know how to protect myself from phishing. Are there any resources I can use to get informed about it?[NEWLINE]agent: Do you want to know how to avoid security problems?[NEWLINE]user: Yes, that's correct.[NEWLINE]agent: good advice is to always keep your browser up to date.[NEWLINE]user: And about phishing?[NEWLINE]agent: You can get more information about phishing by going to OnGuard Online.[NEWLINE][BOUNDARY][NEWLINE]user: I have more concerns about setting up or changing my direct deposit online.[NEWLINE]agent: Do you need help setting up or changing your direct deposit online or have more questions about it?[NEWLINE]user: Yes[NEWLINE]agent: We can answer all your questions and help you out if you call our toll-free number 1-800-772-1213 or you could visit your local Social Security office.[NEWLINE][BOUNDARY][NEWLINE]user: and what if I applied for benefits before March 1, 2013?[NEWLINE]agent: If you didn't sign up for electronic payment at the time, we recommend you to do it now.[NEWLINE][BOUNDARY][NEWLINE]user: can you give me a TTY number, please?.


user: Can I report  a survivors death online?[NEWLINE]agent: IYou can not reiport a death online. Are you getting benefits on your spouses record?[NEWLINE]user: yes[NEWLINE]agent: Are you getting retirement on your own record?[NEWLINE]user: no[NEWLINE]agent: We will check to see whether you can get a higher benefit as a widow or widower[NEWLINE][BOUNDARY][NEWLINE]user: What document do I need to apply?[NEWLINE]agent: Widows / Widowers or Surviving Divorced Spouse 's Benefits or childs benefits[NEWLINE]user: Do you have all the documents you need?[NEWLINE]agent:  do n't delay applying for Social Security.[NEWLINE][BOUNDARY][NEWLINE]user: I am already getting benefits do I need to report the death?[NEWLINE][BOUNDARY][NEWLINE]user: Anything else I'd like to inquire regarding. Are widows entitled to complete benefits?[NEWLINE]agent:  you can  receive full benefits at full retirement age for survivors or reduced benefits as early as age 60[NEWLINE][BOUNDARY]


user: hi, thanks for having me. I'm in need to know what occurs when i report a family member death?[NEWLINE]agent: Are you asking to get benefits for your spouse's or parent's record?[NEWLINE]user: No, it doesn't have anything to do with those.[NEWLINE]agent: Are you asking to get benefits for retirement or disability on your own?[NEWLINE]user: Neither, i'm not planning any retirement or have any disability.[NEWLINE]agent: Then, Are you asking because currently you are not getting any benefits?[NEWLINE]user: Yeah, now we are talking. That's the one.[NEWLINE]agent: Good. If that last situation fits you, you should look to apply for survivors benefits asap. I'm telling you this, because there are cases in which benefits may not be retroactive.[NEWLINE][BOUNDARY][NEWLINE]user: Okay, that's fine. Now, let's talk about family members eligibility. Okay, I understand; can I choose other members of my family?[NEWLINE]agent: Do you want to choose a stepchild, grandchild, grandchild, or foster child?[NEWLINE]user: yes to a grandson[NEWLINE]agent: Is your father 62 or older?[NEWLINE]user: not[NEWLINE]agent: his parents could not be chosen[NEWLINE][BOUNDARY][NEWLINE]user: How do you return benefits if the deceased received benefits by check?


user: When do I report the death of my spouse that I am getting venefits from[NEWLINE]agent: You can visit the local SS office if you are getting benefits on your spouse[NEWLINE]user: Yes I am getting benefits on my deceased spouse[NEWLINE]agent: Are you getting disability or retirement on your own record?[NEWLINE]user: no[NEWLINE]agent: We will check to see whether you can get a higher benefit as a widow or widower.[NEWLINE]user: Do I need to apply for survivors benefits?[NEWLINE]agent: Only if you are getting retirement benefits on you own record so this is n/a to you[NEWLINE]user: So I don't need to report the death?[NEWLINE]agent: We 'll automatically change any monthly benefits you receive to survivors benefits after we receive the report of death.[NEWLINE]user: Do I need to file an application for survivors benefits?[NEWLINE][BOUNDARY][NEWLINE]user: Got that. Does this Social Security pay death benefits?[NEWLINE]agent: If there is no surviving spouse the payment is made to a child who is eligible for benefits on the deceased's record in the month of death.[NEWLINE][BOUNDARY][NEWLINE]agent: We 'll automatically change any monthly benefits you receive to survivors benefits after we receive the report of death We may be able to pay the Special Lump - Sum Death Payment automatically[NEWLINE][BOUNDARY][NEWLINE]user: "I'd like to know about the required documents.. What documents am I required to submit?


user: How do I apply for SS as a surviving spouse?[NEWLINE]agent: You will need to apply for survivors benefits[NEWLINE]agent: You will need to fill out Widows / Widowers or Surviving Divorced Spouse 's Benefits[NEWLINE]user: What other document do I need to apply[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: How do you verity my information[NEWLINE]agent: Widows / Widowers or Surviving Divorced Spouse 's Benefits[NEWLINE][BOUNDARY][NEWLINE]user: Is there a number to apply for benefits?[NEWLINE]agent: You can call 1 - 800 - 772 - 1213 TTY 1 - 800 - 325 - 0778.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to file an application for survivors benefits?[NEWLINE][BOUNDARY][NEWLINE]user: what if you are a widow or widower?[NEWLINE]agent: If you are the widow or widower of a person who worked long enough under Social Security, you can receive full benefits at full retirement age for survivors or reduced benefits as early as age[NEWLINE][BOUNDARY][NEWLINE]agent: You generally will not need to file an application for survivors benefits if you are getting benefits on your spouse[NEWLINE]user: By the way, it's for survivor benefits. May I file for a survivor's benefits?


user: Do I need any special paperwork to apply?[NEWLINE]agent: Yes, depending on the type of benefit you are applying for.[NEWLINE]agent: Do you have all the documents you need?[NEWLINE]user: Yes, I think so.  But I'm not sure.[NEWLINE]agent: That's okay, you need to apply now anyway.[NEWLINE]user: What if you can't verify anything online?[NEWLINE]agent: That's fine, we can still help you get all the info you need.[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm getting benefits from my husband?[NEWLINE]agent: We will help you! We will automatically change your monthly benefits as soon as we receive a report of his death.[NEWLINE]user: Do I need to reapply?[NEWLINE][BOUNDARY][NEWLINE]user: Another point to consider is whether or not family members are liable. Are other members of your family eligible?[NEWLINE]agent: possibly, yes[NEWLINE][BOUNDARY][NEWLINE]agent: You don't need to.  We will process that without a new application.[NEWLINE][BOUNDARY][NEWLINE]user: Okay. Now, regarding on Social Security Benefits information, can I talk to a live person on the phone?[NEWLINE]agent: Absolutely! Agents are available 7-7, Monday through Friday.[NEWLINE]user: How can I report a death?


user: I could use some help with survivor benefits[NEWLINE]agent: are you getting benefits on your spouse 's or parent 's record?[NEWLINE]user: no[NEWLINE]agent: Are you getting retirement or disability benefits on your own record?[NEWLINE]user: yes to that[NEWLINE]agent: OK, then you will need to apply for the survivors benefits and we will check for you  to see whether you can get a higher benefit as a widow or widower.[NEWLINE][BOUNDARY][NEWLINE]user: what documents will I need when I apply?[NEWLINE]agent: We need to know how you will be applying so that we can tell you what information and documents you may need when you apply.[NEWLINE]user: What if I get all that info but still can't come up with everything I need? will you still work with me?[NEWLINE]agent: Yes, we can help even if you don't have all the documents you need. Don't delay applying for Social Security,  we can help you get the information you need.[NEWLINE][BOUNDARY][NEWLINE]user: What if I was getting benefits on my spouse's or parent's record?[NEWLINE][BOUNDARY][NEWLINE]user: Sure. Now I need to ask about my Social Security coverage, which of my family members are eligible for the benefits?[NEWLINE]agent: Yes under certain circumstances a stepchild, grandchild, step grandchild or adopted child may be eligible to receive benefits.[NEWLINE][BOUNDARY]


user: Hello, I would like to know more about reporting a death. Can you help me out?[NEWLINE]agent: Of course. Are you currently receiving benefits on your spouse's or parent's record?[NEWLINE]user: Yes, I do. Why?[NEWLINE]agent: In this case you generally will not need to file an application for survivors benefits. We'll automatically change any monthly benefits you receive to survivors benefits after we receive the report of death. We may be able to pay the Special Lump-Sum Death Payment automatically.[NEWLINE]user: Oh, so you'll do it automatically?[NEWLINE][BOUNDARY][NEWLINE]user: Anything else I want to ask about the amount of the survivor benefit, what information can you give me?[NEWLINE]agent: If the person who died was receiving reduced benefits,  we base your survivors benefit on that amount[NEWLINE][BOUNDARY][NEWLINE]agent: Correct. You don't need to worry about anything.[NEWLINE][BOUNDARY][NEWLINE]user: Could you please tell me on what documents I need to submit when applying for the Survivors benefits?[NEWLINE]agent: First you need to select the benefit you will be applying for from the list below to see what information and documents you may need when you apply. For example a widows/widowers or surviving divorced spouse's benefits or a child's benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Gotcha. Is there a possibility I can do this over the phone? I feel more comfortable talking to a person.[NEWLINE]agent: Of course. You can call 1-800-772-1213 or TTY 1-800-325-0778 and speak to a Social Security representative between 7 a.m. and 7 p.m. Monday through Friday. You can also visit your local Social Security office.[NEWLINE][BOUNDARY][NEWLINE]user: Well, I don't have the documents yet. Should I still apply?


user: Is there any paperwork I need to have?[NEWLINE]agent: Yes, the documents you need depend on the benefits you're applying for.[NEWLINE]agent: Do you have all the paperwork?[NEWLINE]user: Yes, I think I have everything.[NEWLINE]agent: Even if you don't, go ahead and apply as soon as possible.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask you if the Social Security will pay death benefits if I have a son?[NEWLINE]agent: If there is no surviving spouse the payment is made to a child who is eligible for benefits on the deceased's record in the month of death.[NEWLINE][BOUNDARY][NEWLINE]user: Can you help me regarding the documents I need to apply for the Social Security benefits.  Can I see the details online or do I have to go personally in the Social Security office?[NEWLINE]agent: Yes, we can help you verify your info online.[NEWLINE]user: So I can verify info without the paperwork online?[NEWLINE]agent: Yes, we'd be glad to help you with that.[NEWLINE]user: Are the documents the same for all the kinds of benefits?[NEWLINE]agent: Some are the same, but you can click on the particular benefit to find out more.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to report a death?


user: Hey, good morning, how yo doing. Look, i need to know some things about a possible effect on my disability payments for other payments, could you help me?[NEWLINE]agent: That would apply if you are receiving other government payments. Are you currently receiving any of those?[NEWLINE]user: No, i'm not receiving any of those right now.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What can you tell me about being of low income and receiving medicare?[NEWLINE]agent: Well, if you are a individual in that scenario, you certainly could be eligible for an Extra Help with Medicare Prescription Drug Plan Costs.[NEWLINE][BOUNDARY][NEWLINE]user: Well, that would be useful. do you have any other place i can ask for more information about medicare coverage?[NEWLINE]agent: Sure. You can use Medicare toll free number. There you can talk with a medicare representative.[NEWLINE]user: I'll make sure to get it. After what period can i be eligible for Medicare Coverage? And what can offer me Medicare?[NEWLINE]agent: Well, if you have been receiving disability benefits for at least two years straight, you get automatically enrolled in Medicare. That means you get signed up in hospital insurance and medical insurance, which can help you to pay some of your medical expenses plus receive some medical follow up.[NEWLINE]user: I'm totally interested in that, how i could know more?


user: How much will i receive for a monthly disablitly benefit?[NEWLINE]agent: This is based on your lifetime average earnings covered by Social Security[NEWLINE]agent: Do you have an estimated monthly amount?[NEWLINE]user: How do I get an estimate?[NEWLINE]agent:  You can go online with your personal my Social Security account or use our Benefit Calculators[NEWLINE][BOUNDARY][NEWLINE]user: Is there an enrollment period for Medicare?[NEWLINE]agent:  we recommend you read Medicare 's page[NEWLINE]user: Where do I enroll for medicare if I have limited resourses and income?[NEWLINE]agent:  you may able to apply for  Extra Help with Medicare Prescription Drug Plan Costs[NEWLINE]user: Thank you for the information[NEWLINE]agent:  More information is on the enrollment periods for Part D[NEWLINE]user: Can I receivehealth care serives  through my private companies with Medicare?[NEWLINE]agent: With Medicare Parts A and Part B you can choose to receive all of their health care services through plans that are offered by private companies and approved by Medicare[NEWLINE]agent: Do you have mediare part A or B?


user: Greetings and good morning. Please, i would to know when my social security benefit could start?[NEWLINE]agent: Has been your application approved yet?[NEWLINE]user: Yes, yes, my application has been approved, that's why i'm asking.[NEWLINE]agent: Excellent, and congratulations. Now that you're approved, you should expect your first social security benefit to be paid for the sixth full month after the date we find that your disability began.[NEWLINE]user: Could you give me some example please?[NEWLINE]agent: Sure. If you went on disability on February, you would get your first benefit on August. As easy as that.[NEWLINE][BOUNDARY][NEWLINE]user: All right, and what information do you have on survivor benefits?[NEWLINE]agent: Use our Survivors Planner to learn  how your family members are protected[NEWLINE][BOUNDARY][NEWLINE]user: Can I do this online?[NEWLINE]agent: you can complete your application online[NEWLINE][BOUNDARY][NEWLINE]user: What about spouse benefits?


user: I'm looking to see if there is help with my premiums[NEWLINE]agent: Are you low-income and on Medicare?[NEWLINE]user: I am considered low income and I am on Medicare[NEWLINE]agent: Yes, you may be able to receive help. your state may pay your Medicare premiums and, maybe other Medicare costs that you are normally responsible for such as deductibles and coinsurance.[NEWLINE][BOUNDARY][NEWLINE]user: what about medicare part plans A and B and services received?[NEWLINE]agent: People with Medicare Parts A and Part B can choose to receive all of their health care services through plans that are offered by private companies and approved by Medicare. If you need more info you can read Medicare's page.[NEWLINE][BOUNDARY][NEWLINE]user: If I am applying for benefits online will I need to give you access to my Social Security account?[NEWLINE]agent: Yes. You will create a log in for that.[NEWLINE][BOUNDARY][NEWLINE]user: I also hope to find out -S p u e.Btw, for XXXX. What about my spouse?[NEWLINE]agent: You may qualify if your spouse is a retired worker.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get an estimate on the benefits?[NEWLINE]agent: I can send a link to you that has a benefit calculator.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have information on planning for future benefits?


user: I don't understand the different parts of Medicare.[NEWLINE]agent: I can help you with this! A and B are people with all their healthcare services through private plans.[NEWLINE]agent: Do you need more information?[NEWLINE]user: No, I'm good.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What if I get Medicare and can't afford the costs?[NEWLINE]agent: You can qualify for extra help with prescriptions.[NEWLINE][BOUNDARY][NEWLINE]user: I almost thought the same. Now then, i need to find out more information about SSI, where do i find that?[NEWLINE]agent: That information can be found at What is a "Supplemental Security Income".[NEWLINE][BOUNDARY][NEWLINE]user: Hold on, need to check something. If i got it right, you said before that disability planner can help me to know how a person can qualify and apply for benefits, isn't?[NEWLINE]agent: That's correct. That's one of the goodies of that tool.[NEWLINE][BOUNDARY][NEWLINE]user: Are the medical requirements the same for the two programs related to disability?


user: Can you help me with when my benefits will start?[NEWLINE]agent: Is your application is approved yet?[NEWLINE]user: Yes, my application has been approved.[NEWLINE]agent: Then, your first Social Security benefit will be paid the sixth full month after the date we find that your disability began.[NEWLINE]user: so for example my disability began on June 15, 2018 then when would my benefit begin?[NEWLINE]agent: Your first benefit would be paid for the month of December 2018, which would be six full month of disability.[NEWLINE][BOUNDARY][NEWLINE]user: How do I find out more information about the program?[NEWLINE]agent: You can go to the Medicare's webpage.[NEWLINE][BOUNDARY][NEWLINE]user: Do you know about the Social Security disability program? I would like to know if I qualify?[NEWLINE]agent: It can be anyone who has worked long enough, family members, or adult children is they were disabled before age 22.[NEWLINE]user: Is there more information on this?[NEWLINE]agent: Yes, you can find more at  " What Is Supplemental Security Income? "[NEWLINE]user: What information do I need to know to apply?[NEWLINE]agent: We need info about your medical condition, and work and education history.[NEWLINE][BOUNDARY][NEWLINE]user: Is there anything else I should know as an advocate?


user: Hey, I want to learn more about help for low-income Medicare beneficiaries.[NEWLINE]agent: Do get Medicare and have a low income and few resources?[NEWLINE]user: Yes, I don't earn very much unfortunately.[NEWLINE]agent: In that case your state may pay your Medicare premiums and, in some cases, other Medicare costs for which you are normally responsible such as deductibles and coinsurance.[NEWLINE]user: How do I find out if I'm eligible for that?[NEWLINE]agent: To find out if you qualify, you need to contact your state or local welfare office or Medicaid agency.[NEWLINE][BOUNDARY][NEWLINE]user: I am glad to know it, another thing I would like to have information about the retirement benefits? How can I qualify and when can I be eligible? also could my family benefit?[NEWLINE]agent: You must keep in mind the how and when.[NEWLINE][BOUNDARY][NEWLINE]user: Requirements to qualify for benefits?[NEWLINE]agent: The spouse or divorced spouse of a retired worker qualifies.[NEWLINE]user: Where can I find more information?[NEWLINE]agent: Also, if you never worked under Social Security.[NEWLINE][BOUNDARY][NEWLINE]user: How to apply for benefits online?


user: How can I plan for SS disability benefits?[NEWLINE]agent: your chances of becoming disabled are probably greater than you realize but dont think of as something that might happen to you.[NEWLINE]user: What happens if I go back to work?[NEWLINE]agent: SS planner can provide valuable help with these question.[NEWLINE][BOUNDARY][NEWLINE]user: Another concern is how much work I would need. Do I get my four credits if I make $5,440 for the year?[NEWLINE]agent: Yes, you have earned our four credits when you make $5,440 for the year.[NEWLINE][BOUNDARY][NEWLINE]user: What publications are there for me to look at?[NEWLINE]agent: You can read Disability Benefits, Disability Starter Kits, and If You Are Blind or Have Low Vision How We Can Help.[NEWLINE][BOUNDARY][NEWLINE]user: What are some special situations?[NEWLINE]agent: Most people who receive disability benefits are workers who qualify on their own records and meet the work and disability requirements we have described.  However there are special situations you may not know about.[NEWLINE][BOUNDARY][NEWLINE]user: What happens when adults are disabled before age 22?


user: How can I plan for disablity benefits[NEWLINE]agent:  you may not think of as something that might actually happen to you but chances are probably greater than you  realize and should plan for[NEWLINE][BOUNDARY][NEWLINE]user: What information do you require to apply?[NEWLINE]agent:  We ask for information about your medical condition, work, and education history to help us decide if you are disabled under our rules for disablitly and supplemental security income[NEWLINE][BOUNDARY][NEWLINE]user: How is a disability defined? I imagine doing some special exams but do they have any special cost?[NEWLINE]agent: You can not do work that you did before  We decide that you can not adjust to other work because of your medical condition[NEWLINE][BOUNDARY][NEWLINE]user: What type of work?[NEWLINE]agent:  we ll decide that you don t have a qualifying disability and your claim will be denied[NEWLINE][BOUNDARY][NEWLINE]user: What if you have a disabled child?[NEWLINE]agent: A child under age 18 may be disabled[NEWLINE][BOUNDARY][NEWLINE]user: How is it determined if a child is disabled?[NEWLINE]agent:  If a child is age 18 or older  we will evaluate his or her disability the same way we would evaluate the disability for any adult.[NEWLINE]user: ok thank you


user: you may help me with my disability benefits, will I ever need them[NEWLINE]agent: You might need them someday. Disability is something you think might not happen to you.But your chances of becoming disabled are probably greater than you realize.[NEWLINE][BOUNDARY][NEWLINE]user: How are benefits paid?[NEWLINE]agent: We pay disability benefits under two programs :The Social Security disability insurance program, which pays benefits to you and certain family members if you worked long enough and paid Social Security taxes.Your adult child also may qualify for benefits on your earnings record if he or she has a disability that started before age 22. Also, The Supplemental Security Income SSI program pays benefits to disabled adults and children who have limited income and resources.[NEWLINE]agent: Are you looking for any information on medical requirements for benefits and how the process goes?[NEWLINE]user: Yes, tell me[NEWLINE]agent: the medical requirements are the same under both programs and disability is determined by the same process. we will ask you for information about your medical condition, work, and education history to help us decide if you are disabled under our rules.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get help preparing my application from a pro or something?[NEWLINE]agent: Yes, it's up to you if you get help, but there are some things you should know If you are getting helped with your application by an Advocate, Attorney, or Third Party Representative[NEWLINE][BOUNDARY][NEWLINE]user: Nah, lets move on to what other info you would use to see if I qualify as disabled, what is there?[NEWLINE]agent: OK, we'll move on. We will ask you for information about your medical condition, work, and education history to help us decide if you are disabled under our rules.[NEWLINE][BOUNDARY][NEWLINE]user: So how can this help me if I qualify as disabled?


user: I need help with disability.[NEWLINE]agent: You may be disabled, the rates are much higher than people realize.[NEWLINE][BOUNDARY][NEWLINE]user: When do you pay disability benefits?[NEWLINE]agent: There are two programs for disability, you if you worked long enough and adult children.[NEWLINE]agent: Do you meet the medical requirements?[NEWLINE]user: Yes, I qualify for SSI, too.[NEWLINE]agent: Good, the medical requirements are the same under both programs.[NEWLINE]user: So if I qualify for one, then I qualify for the other?[NEWLINE]agent: Yes, it's determined by the same process.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know if I qualify for Medicare as well?[NEWLINE]agent: There is a planner that can help you, it tells you what happens with Medicare and if you go back to work.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find out more information?


user: Hi can you give me information on what disability is?[NEWLINE]agent: I will be glad to help you with that.   Disability is a subject you may read about in the newspaper, but not think of as something that might actually happen to you[NEWLINE]user: What does it do?[NEWLINE]agent: While we spend a lot of time working to succeed in our jobs and careers,s [6] few of us think about ensuring that we have a safety net to fall back on should we become disabled[NEWLINE][BOUNDARY][NEWLINE]user: IS there a website I can refer to?[NEWLINE]agent:  Additional information about SSI can be found at " What Is Supplemental Security Income[NEWLINE][BOUNDARY][NEWLINE]user: In addition, I'd like to know how often the Social Security Administration reviews my case.[NEWLINE]agent: From time to time.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any documents on disability?[NEWLINE]agent: Yes, we have multiple documents that can help.[NEWLINE][BOUNDARY][NEWLINE]user: What if I return to work?


user: What do I need to know about this?[NEWLINE]agent: Disability is a subject you may read about in the newspaper, but not think of as something that might actually happen to you[NEWLINE][BOUNDARY][NEWLINE]user: Can it be my only income?[NEWLINE]agent: The Social Security disability insurance program pays benefits to you and certain family members if you worked long enough and paid Social Security taxes[NEWLINE][BOUNDARY][NEWLINE]user: I see. May I ask another question? for Determination of Disability. What would qualify as a serious medical condition?[NEWLINE]agent: A condition is considered severe if it limits your ability to do basic-work related activities.[NEWLINE]user: What if it doesn't?[NEWLINE]agent: Then you won't be considered disabled.[NEWLINE][BOUNDARY][NEWLINE]user: What else is it needed to be qualified as disabled if I already can't work because of it?[NEWLINE]agent: Your disability must also be expected to last for at least a year or result in death.[NEWLINE]user: oh my, isn't that too much?


user: Can you help me with disability?[NEWLINE]agent: Of course we can! Disability affects more people than most people know.[NEWLINE]user: Can the planner tell me about Medicare coverage?[NEWLINE]agent: Yes, it can tell your when coverage starts and what happens if you go back to work.[NEWLINE][BOUNDARY][NEWLINE]user: Okay. One more thing on how much work do you need. Do I get my four credits if I make $5,440 for the year?[NEWLINE]agent: Yes, you have earned our four credits when you make $5,440 for the year.[NEWLINE][BOUNDARY][NEWLINE]user: What publications are there for me to look at?[NEWLINE]agent: You can read Disability Benefits, Disability Starter Kits, and If You Are Blind or Have Low Vision How We Can Help.[NEWLINE][BOUNDARY][NEWLINE]user: What are some special situations?[NEWLINE]agent: Most people who receive disability benefits are workers who qualify on their own records and meet the work and disability requirements we have described.  However there are special situations you may not know about.[NEWLINE][BOUNDARY][NEWLINE]user: What happens when adults are disabled before age 22?


user: Is disability really rare?[NEWLINE]agent: No your chances of becoming disables are higher than most people think.[NEWLINE][BOUNDARY][NEWLINE]user: Can I help someone else apply?[NEWLINE]agent: Yes a third party representative can apply on behalf of someone else.[NEWLINE]user: Is it the same as applying myself?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Is SSI the same as Disability?[NEWLINE]agent: They are similar, but differ in how long you worked.[NEWLINE]agent: For the majority of people, the requirements are the same.[NEWLINE]user: I wasn't able to work long before I got hurt.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: If I can't work because of an injury, would I qualify?


user: Hi, how is it going. Please, i want to know how i can apply for survivor benefit.[NEWLINE]agent: Sure, no problem. Your application should start when we get notified about a person's death. This is the only way, because you can't report a death or apply for survivors benefit online.[NEWLINE]user: Ok, i understand. And what can i do if i need to report a death or apply for benefits?[NEWLINE]agent: In that case, please make use of Social Security toll free number to talk to a representative. Or if you like, you can visit your local Social Security office, no appointment required.[NEWLINE]user: What are Social Security credits?[NEWLINE]agent: They are credits earned through your work and when you pay Social Security[NEWLINE][BOUNDARY][NEWLINE]user: What happens if the amount of spouse's benefit on my record is more than the widow's or widower's benefit on my Social Security record?[NEWLINE]agent: Is that's the case, they'll receive a combination of benefits which will total the higher amount in this instance[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I don't have enough credits built up, do my children or spouse receive anything?[NEWLINE]agent: Your children and spouse can get benefits if you have credits built up for one and one-half years of work 6 credits in the three years just before your death[NEWLINE][BOUNDARY][NEWLINE]user: What if my surviving divorced spouse remarries?[NEWLINE]agent: They will continue to receive benefits on your Social Security record[NEWLINE]user: What if my surviving spouse will be in receipt of a non-Social Security pension in the future, are their benefits going to be affected?


user: I need help applying for survivor benefits[NEWLINE]agent: OK, We need to be notified immediately when a person dies.you can not report a death or apply for survivors benefits online. You will need to call or visit a Social Security office.[NEWLINE]agent: Do you need more information on how to contact a Social Security representative?[NEWLINE]user: yeah[NEWLINE]agent: OK, you can call 1 - 800 - 772 - 1213 or TTY 1 - 800 - 325 - 0778, and you can speak to a Social Security representative between 7 a.m. and 7 p.m. Monday through Friday.You can also visit your local Social Security office.[NEWLINE]user: and I can't in anyway do the death reporting or application online?[NEWLINE]agent: That is true, you can not report a death or apply for survivors benefits online and we should be notified immediately when a person dies.[NEWLINE][BOUNDARY][NEWLINE]user: Okay and when I report a death I can start the benefits application?[NEWLINE]agent: Are you getting benefits on your spouse's or parent's record?[NEWLINE]user: yes, on my spouse's record[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know information on what other factors can influence the benefits of a widow?[NEWLINE]agent: There are several factor that can affect widow/widower's benefits. One of these is if they remarry before they reach the age of 60.[NEWLINE][BOUNDARY][NEWLINE]agent: You generally will not need to file an application for survivors benefits.We 'll automatically change any monthly benefits you receive to survivors benefits after we receive the report of death.We may be able to pay the Special Lump - Sum Death Payment automatically.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. Regarding my application. What if I come in or call and I'm missing some documents?


user: I need to know how to apply for benefits.[NEWLINE]agent: You need to notify us as soon as possible after the death.  There are several ways to do so.[NEWLINE]agent: Do you need to report a death?[NEWLINE]user: No, they already died.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What do I do if I can't get the website to work right?[NEWLINE]agent: Most of the time the funeral home reports it, but there is also a phone number you can call.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you reporting a death?[NEWLINE]user: No, I'm just getting information.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to apply for benefits?[NEWLINE]user: Not yet, but I will soon.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about the payment, what happens with the one-time death payment if there is no spouse who can apply?


user: Hello there. I need some help. I've been looking at that Benefits Planner for survivors and I can't make sense out of many things.[NEWLINE]agent: It would be my pleasure to help you. You should know that when a person dies, we will be notified immediately, so you can not report a death or apply for survivors benefits online.[NEWLINE]agent: Did you want to report a death or to apply for benefits?[NEWLINE]user: No, I have no death to report. I'm just looking for information.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: My question is if I have to apply for survivors benefits or if I automatically get survivors status.[NEWLINE]agent: Unfortunately you can't apply for survivors benefits online, we automatically receive a report when a person dies.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know more about the process of reporting a death?[NEWLINE]user: Nah, no need for that. I just wanted some information, that's all.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you perhaps like to know about which documents you need to apply for benefits?[NEWLINE]user: No, no. I'm good. Thank you for your time.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What is the maximum amount a family is entitled to receive in terms of benefits payable to family?


user: What if my spouse dies and they were on Socoal security[NEWLINE]agent: Sure, no problem, I will be glad to assist. We should be notified as soon as the person dies[NEWLINE]agent: Did you need to report a death or a change?[NEWLINE]user: Yes, my spouse has passed.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to fill anything out or file?[NEWLINE][BOUNDARY][NEWLINE]user: There is something else about Other Things You Need To Know? Are other family members eligible?[NEWLINE]agent: possibly, yes[NEWLINE][BOUNDARY][NEWLINE]agent: I am so sorry to hear that, my condolences. Generally you do not have to file anything[NEWLINE][BOUNDARY][NEWLINE]user: I need to know more information about social security. Is there a number to call to do this?[NEWLINE]agent: Yes there is, thank you for asking. It is 1-800-772-1213[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to make an appointment to come in and see if my benefits will change?[NEWLINE]agent: You will need to apply for survivors benefits[NEWLINE]user: Will I get retirement or disability benefits?


user: Hello, hope you are well. How do I obtain/qualify for survivor benefits?[NEWLINE]agent: Have you lost someone recently, did you want to apply online?[NEWLINE]agent: Please let me know if you need to report a death[NEWLINE]user: Yes I do need to report a death, how do I do so?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How is it verified?[NEWLINE]agent: It may be possible for your local Social Security office can contact your state Bureau of Vital Statistics and verify your information online at no cost to you[NEWLINE][BOUNDARY][NEWLINE]user: Will I need to file or apply for anything?[NEWLINE]agent: I will be glad to answer that for you You generally will not need to file an application for survivors benefits[NEWLINE]user: How soon should I apply for them?[NEWLINE]agent: you should apply for survivors benefits promptly because, in some cases, benefits may not be retroactive[NEWLINE]user: Why should I report a death?[NEWLINE]user: I see what you mean. I'd like to ask you another question. Who is eligible for a worker's benefits?[NEWLINE]agent: Those benefits can be paid to the worker's children and spouse they can get them if the worker has credits at least for one-half year.


user: If someone dies like my spouse where do i apply?[NEWLINE]agent: We should be notified immediately when a person dies[NEWLINE]user: What if I need to report a death?[NEWLINE]agent: call 1 - 800 - 772 - 1213 TTY 1 - 800 - 325 - 0778[NEWLINE][BOUNDARY][NEWLINE]user: What happens when I report it[NEWLINE]agent: If you are getting benefits on your spouse 's or parent 's record You generally will not need to file an application for survivors benefits[NEWLINE]user: Will I get one lump sum?[NEWLINE]user: Don't worry, I understand. Returning to my spouse's credit report. How many credit cards will be needed to receive the benefits?[NEWLINE]agent: That would depend on worker's age when it dies. For social Security benefits, it won't be necessary more than 40 credits or 10 years of work to be eligible.[NEWLINE]agent: If you are getting benefits on your spouse 's or parent 's record You generally will not need to file an application for survivors benefits[NEWLINE]user: Do I need to apply if I retire?[NEWLINE]agent: You will need to apply for the survivors benefits[NEWLINE][BOUNDARY][NEWLINE]user: What documents do I need?


user: How doI apply for benefits?[NEWLINE]agent:  If you need to report a death or apply for benefits, [6] call 1 - 800 - 772 - 1213 TTY 1 - 800 - 325 - 0778[NEWLINE]agent: Do you need to report a death?[NEWLINE]user: No I do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What if I cannot verify my info online?[NEWLINE]agent: we can still help you get the information you need[NEWLINE][BOUNDARY][NEWLINE]user: You generally will not need to file an application for survivors benefits[NEWLINE]user: On a similar note. How many credits are needed to provide survivor benefits?[NEWLINE]agent: The number of credits needed to provide benefits for survivors depends on the worker's age when they die.  No one needs more than 40 credits or ten years of work to be eligible for any Social Security benefit.[NEWLINE]agent: You generally will not need to file an application for survivors benefits   We 'll automatically change any monthly benefits you receive to survivors benefits after we receive the report of death[NEWLINE][BOUNDARY][NEWLINE]user: I have another benefit-related issue. What documents would I require?[NEWLINE]agent: Please select the benefit you will be applying for from the list below to see what information and documents you may need when you apply[NEWLINE]user: what if I do not have all the documents needed?


user: How do survivors apply for benefits?[NEWLINE]agent: We should be notified imediately once a person dies; but you can't apply online for survivor benefits.[NEWLINE]agent: Do you need to report a death or apply for benefits?[NEWLINE]user: Yes, I need to report a death or apply for benefits.[NEWLINE]agent: Then you need to call 1800-772-1213 TTY 1-800-325-0778 and speak to a Social Security representative from 7 a.m. and 7 p.m. Monday through Friday. Or you can visit your local Social Security office.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if you can't verify my information online?[NEWLINE]agent: We will still help you get the information you need even if can't verify online.[NEWLINE]user: Can my local Social Security office contact the state Bureau of Vital Statistics and verify my information online?[NEWLINE]agent: Yes, in most cases the local Social Security office can contact your state Bureau of Vital Statistic and verify the information online at no cost to you.[NEWLINE][BOUNDARY][NEWLINE]user: When will I need to report a spouse's or parent's death if I am all ready receiving benefits?[NEWLINE]user: What happens when my spouse has earned $5,440 for the year?[NEWLINE]agent: When your spouse has earned $5440 for the year they have earned all four credits for the year.[NEWLINE]agent: You generally will not need to file an application for survivors benefits because we will automatically change any monthly benefits you receive to survivors benefits after receive the death report.  Also, may be able to pay a Special Lump-Sum Death Payment.[NEWLINE][BOUNDARY][NEWLINE]user: May I ask something else? regarding $5,440 for the year?. What documents do I need to file for Child or Spousal benefits?


user: Hi, i've been searching information about various social security procedures and i was wondering if there was any information directed to advocates or attorneys?[NEWLINE]agent: Are you a law professional or third party representative?[NEWLINE]user: Yeah, i'm an attorney.[NEWLINE]agent: Then, there's a few things you should be aware of.[NEWLINE][BOUNDARY][NEWLINE]user: May I ask another question? When would I start receiving my disability benefits? Could you please give me an example?[NEWLINE]agent: Sure. If you went on disability on February, you would get your first benefit on August. As easy as that.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, i see it now. Say, i heard from some people that some government benefits can affect my social security payments, where can i find information about it?[NEWLINE]agent: No problem. You can refer yourself to the following publications: How workers compensation and other disability payments may affect your benefit, and Windfall Elimination Provision. There you'll find what you need.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks, i'll check them out soon. Please, can you tell me how much i will receive for the benefit?[NEWLINE]agent: For that, you better get an estimate. In any case, you can get one logging in your personal My Social Security account or using the benefit calculator so you can determine the amount of your benefit.[NEWLINE][BOUNDARY][NEWLINE]user: What other publications can i use about this topic?


user: I need help with disability.[NEWLINE]agent: I can help you with that! We have 2 different programs.[NEWLINE]agent: Which are you applying for?  For most people the medical requirements are the same.[NEWLINE]user: I don't think I fall into that quality.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I need more information about advocates.[NEWLINE]agent: Are you the advocate?[NEWLINE]user: Yes, I'm helping someone else.[NEWLINE]agent: Great, what do you need to know?[NEWLINE][BOUNDARY][NEWLINE]user: I just remember asking about spousal benefits? qualify like that they have never worked in Social Security?[NEWLINE]agent: Are you a spouse of a retired worker?[NEWLINE]user: Yes, I am a spouse of a retired worker.[NEWLINE]agent: Then you qualify for spouse's' benefits.[NEWLINE][BOUNDARY][NEWLINE]user: What about survivors benefits?


user: How will I get paid for my disability?[NEWLINE]agent: Sure! I will be glad to help you. We pay disability benefits under two programs[NEWLINE]user: Is it for all people?[NEWLINE]agent: the medical requirements are the same under both programs and disability is determined by the same process[NEWLINE]user: I need to find out the benefits of applying online? Will you require access to my Social Security account?[NEWLINE]agent: Yes. You will create a log in for that.[NEWLINE][BOUNDARY][NEWLINE]user: I also hope to find out -S p u e.Btw, for XXXX. What about my spouse?[NEWLINE]agent: You may qualify if your spouse is a retired worker.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get an estimate on the benefits?[NEWLINE]agent: I can send a link to you that has a benefit calculator.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have information on planning for future benefits?


user: Good day. I'm an attorney looking for some information.[NEWLINE]agent: Are you helping someone prepare an online Social Security benefit application then?[NEWLINE]user: No, that is not the case.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What I need to know is if the medical requirements for both the SSI and the SSDI are identical. Are they?[NEWLINE]agent: Yes, the medical requirements are the same under both programs and disability is determined by the same process.[NEWLINE][BOUNDARY][NEWLINE]user: Hm, I figured that. While I'm here, I'd like to know what this disability planner can be used for. Can you explain it to me?[NEWLINE]agent: Of course. The disability planner helps you find out how you can qualify and apply for benefits and what happens if your application is approved, for example.[NEWLINE][BOUNDARY][NEWLINE]user: I see. Where can I find more information?[NEWLINE]agent: Additional information about SSI can be found at "What Is Supplemental Security Income?"[NEWLINE][BOUNDARY][NEWLINE]user: (doesn't match)


user: Hello, I want to know some things about disability and supplemental security income. Can you help me out?[NEWLINE]agent: Of course. We pay disability benefits under two programs. One of them is the Social Security disability insurance program, which pays benefits to you and certain family members if you worked long enough and paid Social Security taxes. Your adult child also may qualify for benefits on your earnings record if he or she has a disability that started before age 22.[NEWLINE]agent: (not possible to ask a question)[NEWLINE]user: (not possible to confirm)[NEWLINE]agent: Yes, the medical requirements are the same under both programs and disability is determined by the same process.[NEWLINE][BOUNDARY][NEWLINE]user: Oh. Does this mean I am not a special case?[NEWLINE]agent: Not at all. Studies show that just over one in four of today's 20-year-olds will become disabled before reaching age 67.[NEWLINE]user: Can Social Security support me with my disability?[NEWLINE]agent: Absolutely. While we spend a lot of time working to succeed in our jobs and careers, few of us think about ensuring that we have a safety net to fall back on should we become disabled. This is an area where Social Security can provide valuable help to you.[NEWLINE][BOUNDARY][NEWLINE]user: That sounds great. But if I request your aid, do I have to prove my disability somehow?[NEWLINE]agent: Whether you apply for Social Security disability or SSI, we ask you for information about your medical condition, work, and education history to help us decide if you are disabled under our rules.[NEWLINE][BOUNDARY][NEWLINE]user: I already thought so. And how exactly is this disability planner going to help me?


user: I have an attorney, can he speak on my behlaf?[NEWLINE]agent:  If you are an Advocate, Attorney, or Third Party Representative and you are helping someone prepare an online Social Security benefit application[NEWLINE]user: oh ok that does not apply to me[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How do you pay?[NEWLINE]agent: We will ask you a few questions[NEWLINE]user: Are the rules the same for both of them?[NEWLINE]agent:  Whether you apply for Social Security disability or SSI[NEWLINE][BOUNDARY][NEWLINE]user: How is this determined?[NEWLINE]agent: While we spend a lot of time working to succeed in our jobs and careers[NEWLINE]user: WHat are the statistics?


user: Can someone else do the application for me?[NEWLINE]agent: Yes, advocates, attorneys and representatives can fill out the application for someone else.[NEWLINE]user: Yes, I need someone to help me fill it out.[NEWLINE]agent: You can have someone help you.  There are a few things they will need to know.[NEWLINE][BOUNDARY][NEWLINE]user: I got it. So do they have a special test here on the premises to actually determine if you are eligible for the program? For those with a blind disability, what if they don't meet the legal definition of blindness?[NEWLINE]agent: If their visual problems alone or combined with other health problems keep them from working, then they still can qualify for disability benefits.[NEWLINE][BOUNDARY][NEWLINE]user: can you give me a TTY number to request an appointment?[NEWLINE]agent: Sure, you can use the TTY number 1-800-325-0778[NEWLINE][BOUNDARY][NEWLINE]user: For an adult child with a disability, is it necessary that they had worked before?[NEWLINE]agent: It's not necessary. The benefits the child would receive are based on the parent's earnings.[NEWLINE][BOUNDARY][NEWLINE]user: What would happen if a worker dies?


user: What do I need to know about Disability and Supplemental Security Income?[NEWLINE]agent: We pay disability benefits under Social Security disability insurance program to you and certain family members if you worked long enough and paid into Social Security taxes.  Your adult child may also qualify for benefits on your earnings record if he or she has a disability that started before age 22.[NEWLINE]user: For most people what are the medical requirements?[NEWLINE]agent: The medical requirements are the same under both programs and disability is determined by the same process.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about Medicare plans, what is the coverage of plan A and B for family members and the disabled?[NEWLINE]agent: People with Medicare Parts A and Part B can choose to receive all of their health care services through plans that are offered by private companies and approved by Medicare. If you need more info you can read Medicare's page.[NEWLINE][BOUNDARY][NEWLINE]user: and benefits are paid after they are due? what is this about?[NEWLINE]agent: Social Security benefits are paid in the month following the month for which they are due.This means that the benefit due for December would be paid to you in January 2019, and so on.[NEWLINE][BOUNDARY][NEWLINE]user: Okay, and why was I enrolled in medicare by you guys? is that normal?[NEWLINE]agent: Yes, we automatically enroll you in Medicare after you get disability benefits for two years. The two parts of Medicare we enroll you in are hospital insurance and medical insurance.[NEWLINE][BOUNDARY][NEWLINE]user: sounds great.  Is there other info out there I can look into?


user: I need help with the security on my account, please.[NEWLINE]agent: Are you trying to verify online?[NEWLINE]user: Yes, I don't understand how to do it.[NEWLINE]agent: I'm glad you asked! We take security very seriously.[NEWLINE]agent: Are you logging in the first time?[NEWLINE]user: No, I just want to access my info.  I don't care about protecting my information.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know if the email I got is really from you?[NEWLINE]agent: Our emails have a ".gov" address.[NEWLINE]user: What if the email address ends in something else?[NEWLINE]agent: You should be careful about opening and responding to it.[NEWLINE][BOUNDARY][NEWLINE]user: Also, I need to find out about the deposits. What is direct deposit?


user: I don't understand what kind of protection you have in place.[NEWLINE]agent: Are you trying to verify your identity online?[NEWLINE]user: Yes, I can't get it to work.[NEWLINE]agent: We have these measures in place to keep your sensitive information safe.[NEWLINE]agent: Are your worried about your info being protected?[NEWLINE]user: Yes.  I don't want just anyone getting into my account.[NEWLINE]agent: We have a new verifying process in place to make sure that doesn't happen.[NEWLINE][BOUNDARY][NEWLINE]user: I think I got a phishing email pretending to be you.  What do I do?[NEWLINE]agent: Are you certain it didn't come from Social Security?[NEWLINE]user: No, I don't know how to tell.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Is it supposed to end in.gov?


user: I don't understand the protection features.[NEWLINE]agent: Are you trying to verify online?[NEWLINE]user: Yes, and I can't get it to move forward.[NEWLINE]agent: We have an extensive security system in place to keep your info safe.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about protection features. I am deaf, is there a TTY number to call?[NEWLINE]agent:  call our toll - free TTY number, 1 - 800 - 325 - 0778, between7 a.m. and 7 p.m. Monday through Friday[NEWLINE][BOUNDARY][NEWLINE]user:  What is a Social Security Benefit Verification Letter?[NEWLINE]agent:  The benefit verification letter, sometimes called a benefits letter, or a Social Security award letter, serves as proof of your retirement, disability, Supplemental Security Income SSI, or Medicare benefits[NEWLINE][BOUNDARY][NEWLINE]user: Is there a number i can call?[NEWLINE]agent:  call our toll - free number at 1 - 800 - 772 - 1213 or visit your Social Security office[NEWLINE][BOUNDARY][NEWLINE]user: Is it easy to make an account?


user: I can't figure out the protection on my account.[NEWLINE]agent: Do you need to verify your identity online?[NEWLINE]user: Yes, I'm stuck at the verification process.  Why is it here?[NEWLINE]agent: We want to make sure your sensitive information stays protected.[NEWLINE]user: Do you know aboutT h e O.Btw, for XXXX. How are you protecting me?[NEWLINE]agent: We implemented a new verification process.[NEWLINE]user: Is it necessary for me to create an account  if I want to change my address and other informations on my Medicare?[NEWLINE]agent: Yes you will.[NEWLINE][BOUNDARY][NEWLINE]user: Where do I go to do that online?[NEWLINE]agent: Click on My Profile Link of the right side of the screen once you log onto your account.[NEWLINE]user: And this will change on my social security benefits?


user: I have questions about your security.[NEWLINE]agent: Are you trying the online verification process?[NEWLINE]user: Yes, I don't understand it.[NEWLINE]agent: Okay.  The process is there to make sure your information in protected.[NEWLINE]agent: Isn't important to you that we protect your information?[NEWLINE]user: Yes, I need to know my info is safe.[NEWLINE]agent: We have a new process to verify your identity.[NEWLINE][BOUNDARY][NEWLINE]user: What if I don't want an online account?[NEWLINE]agent: Are you unable to create an online account?[NEWLINE]user: I don't know if I want to.[NEWLINE]agent: That's fine, you can still come into the office to create an account.[NEWLINE][BOUNDARY][NEWLINE]user: What do I have to do in the new process?


user: I need information on protecting my Social Security and other personal information.[NEWLINE]agent: Are you familiar with our online identity verification process?[NEWLINE]user: Yes, I'm aware of it, but I'd like more information.[NEWLINE]agent: Protecting your personal information is one of our most important responsibilities and we take it very seriously. To ensure we succeed, we have a cybersecurity program in place.[NEWLINE]user: How else do you protect my identity?[NEWLINE]agent: We've implemented a new id verification process.[NEWLINE][BOUNDARY][NEWLINE]user: In order to contact my local Social Security office, do you have a TTY number that I can use?[NEWLINE]agent: Yes, of course. Our TTY number is 1-800-325-0778[NEWLINE][BOUNDARY][NEWLINE]user: How can I print my verification letter?[NEWLINE]agent: just sign in to your account and go to Replacement Documents on the right side of the screen, then choose "get a Benefit Verification Letter" to print your letter.[NEWLINE][BOUNDARY][NEWLINE]user: What it's exactly a verification letter?


user: Is my information safe on this site?[NEWLINE]agent: Yes, are you trying to verify your identity online?.[NEWLINE]user: Yes, and I want to make sure it's safe.[NEWLINE]agent: We have an extensive cybersecurity system in place to protect you.[NEWLINE]user: How do you protect it?[NEWLINE]agent: We have a new identity verification process.[NEWLINE][BOUNDARY][NEWLINE]user: Btw, for the cybersecurity system. Is there a special number I can call if I am hearing impaired?[NEWLINE]agent: Yes, you can call us toll-free at 1-800-325-0778 between 7am and 7pm Monday through Friday.[NEWLINE][BOUNDARY][NEWLINE]user: What is the purpose of a social security benefit verification letter?[NEWLINE]agent: This letter serves as proof of your retirement, disability, SSI, or Medicare benefits. It also serves as proof that you have applied for benefits or that you have never received SSI.[NEWLINE]user: Can I use it as proof that I have never received Social Security benefits?


user: Hello, I hope you are well. How are my benefits protected[NEWLINE]agent: Did you do the online identity verification process?[NEWLINE]user: yes.[NEWLINE][BOUNDARY][NEWLINE]agent: Did you make an account online?[NEWLINE]user: What if I cannot or do not want to do that?[NEWLINE][BOUNDARY][NEWLINE]agent: You may visit the local office and make one in person[NEWLINE]user: Ok thank you[NEWLINE]agent: You are welcome. You ccan also add extra security, would you like more information?[NEWLINE][BOUNDARY][NEWLINE]user: where can I get more info and ask more questions?[NEWLINE]agent: call our toll - free number at 1 - 800 - 772 - 1213 or visit your Social Security office[NEWLINE][BOUNDARY][NEWLINE]user: If i do not have an online account is it easy to make one?[NEWLINE]agent:  Creating a free my Social Security account takes less than 10 minutes, lets you download or print your benefit verification letter, and gives you access to many other online services[NEWLINE][BOUNDARY][NEWLINE]user: What is a Social Security Benefit Verification Letter?


user: Help me with divorce and retirement please[NEWLINE]agent: are you divorced?[NEWLINE]user: Yes I am[NEWLINE]agent: Did your marriage last 10 years or longer?[NEWLINE]user: no it didn't[NEWLINE]agent: are you currently unmarried?[NEWLINE]user: yes[NEWLINE]agent: OK, If you are divorced, but your marriage lasted 10 years or longer you can receive benefits on your ex - spouse 's record even if they have remarried if certain conditions are met.[NEWLINE][BOUNDARY][NEWLINE]user: Spouse's benefits is also something I'd like to know. Is there something about spousal benefits?[NEWLINE]agent: If you are the spouse of a retired worker, you may still qualify.[NEWLINE][BOUNDARY][NEWLINE]user: If  a spouse didn't work very long, can his family still get benefits?[NEWLINE]agent: Yes, there may be enough work credits to be eligible.[NEWLINE][BOUNDARY][NEWLINE]user: Is there an online tool I can use to figure out what my benefits would be?


user: I need to know more about retirement.[NEWLINE]agent: We can help you with that! Are you divorced?[NEWLINE]user: Yes, I am.[NEWLINE]agent: How long did your marriage last?  Was it more than 10 years?[NEWLINE]user: No, shorter than that.[NEWLINE]agent: Are you unmarried?[NEWLINE]user: Correct, I'm not married.[NEWLINE]agent: Then, if your marriage lasted at least 10 years, you can receive benefits.[NEWLINE][BOUNDARY][NEWLINE]user: I see. I will do it as soon as possible. Say, is there a way to get a more accurate estimate of the pension I could receive?[NEWLINE]agent: Sure. If you want to know a more precise estimate, do as follow: Find and enter the estimated gross monthly amount you'll receive and not covered by Social Security. Then enter it on calculator. Be aware you must use your most recent estimate to determine your future benefit.[NEWLINE][BOUNDARY][NEWLINE]user: Wow, that's a lot information to handle. It is possible for me to get more personalized help?. I was wandering about retirement before full age, for example.[NEWLINE]agent: No problem. Just look for our toll free numbers to get more help or contact your local SS office.[NEWLINE][BOUNDARY][NEWLINE]user: All right, i'll keep that on mind. Well, a last question, then. If i go under the GPO, what i need to estimate future benefits?


user: I have questions about retirement.[NEWLINE]agent: Okay, are you divorced?[NEWLINE]user: Not currently.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How can I tell if my earnings will change the benefit amount?[NEWLINE]agent: We have an online calculator to help you.[NEWLINE][BOUNDARY][NEWLINE]user: I just remember asking about my wife. Does having a young child affect my ability to keep my deceased spouse's benefits?[NEWLINE]agent: If the child is your spouse's naturally or legally adopted child, you would not have to meet the length-of-marriage rule.[NEWLINE][BOUNDARY][NEWLINE]user: Can I ask something else? regarding a divorce I recently had with my ex-wife. Will you show me how the profits will be affected?[NEWLINE]agent: Yes, it will![NEWLINE]user: Can I collect benefits if I'm married to someone else?[NEWLINE]agent: You can if the later marriage is over or deceased.[NEWLINE]user: What if my ex remarried?[NEWLINE]agent: You can in certain situations.[NEWLINE]user: If I work, is there a benefit limit?[NEWLINE]agent: Yes, benefit limits apply if you continue to work.[NEWLINE]user: What if my later marriage was annulled?


user: Hey there. I need some help with the Benefits Planner for my retirement.[NEWLINE]agent: Of course. First, could you tell me if you are divorced?[NEWLINE]user: Yes. In fact, I have been divorced from my former husband a year ago.[NEWLINE]agent: I understand. Did your marriage last 10 years or longer?[NEWLINE]user: No, less. Much less. We've been together for a year, then we married and this lasted for another four years. A year ago, in July we had a big argument and in September last year we eventually divorced.[NEWLINE]agent: I see. Are you currently unmarried then?[NEWLINE]user: Yes, I haven't remarried since then.[NEWLINE]agent: In that case you fulfill one of the requirements, but you still need to have been married for 10 years or longer to receive benefits.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask one more question about Benefits Planner. Do you have any resources or tools to help me better understand these advantages?[NEWLINE]agent: Sure. You can use our planners in order to better understand them. Plus, you can choose a calculator to get some estimates.[NEWLINE][BOUNDARY][NEWLINE]user: Going back about survivor benefits, all young workers have access to it, isn't?[NEWLINE]agent: That's correct. As said before, is thought to be a protection for those young families in a worst case scenario.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks, just wanted to be sure. Say,there is other ways to apply for benefits?[NEWLINE]agent: Sure. you can use our information page.[NEWLINE]user: Ok. Now lets suppose you can't process my request via online, what happens next?


user: I have questions about the benefits planner for my retirement.[NEWLINE]agent: Of course. Can you tell me if you are divorced?[NEWLINE]user: Yes, I am.[NEWLINE]agent: I understand. Did your marriage last 10 years or longer then?[NEWLINE]user: Yes, me and my former husband have been married for 12 years until I decided to get a divorce. 12 years too many if you ask me.[NEWLINE]agent: In that case you can receive benefits on your ex-spouse's record even if they have remarried, provided you meet the conditions.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a way for me to figure out how much less I'll get if I retire early?[NEWLINE]agent: yes, there's a chart that lists age 62 reduction amounts and includes examples based on an estimated monthly benefit of 1000$. You can select your age on the chart to see how much your benefit will be reduced if you retire before full retirement age.[NEWLINE][BOUNDARY][NEWLINE]user: What's the earliest age I can start receiving retirement benefits?[NEWLINE]agent: that would be at age 62.[NEWLINE][BOUNDARY][NEWLINE]user: How does the reduction of benefits work if I retire early?


user: I need help with retirement benefits.[NEWLINE]agent: Are you and your spouse divorced?[NEWLINE]user: Not currently.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a limit if I'm still working?[NEWLINE]agent: Yes, the benefit earnings limit still applies.[NEWLINE][BOUNDARY][NEWLINE]user: Who is eligible to receive benefits on my record in case there is no surviving spouse to claim my death benefits?[NEWLINE]agent: The payment is made to a child who is eligible for benefits on the deceased's record in the month of death.[NEWLINE][BOUNDARY][NEWLINE]user: Also, about these retirement benefits, if I'm eligible on both benefits, for me and from my ex-spouse, which do I get?[NEWLINE]agent: Your retirement benefits would be paid first.[NEWLINE]user: What if my ex's benefits are higher?[NEWLINE]agent: You'll get the difference, so the combination is equal to the higher amount.[NEWLINE]user: What if my ex re-married?