user: Hello I need information about How I get VA benefits Title 38 USC 1151[NEWLINE]agent: You will need to file a disability compensation claim. When you apply, you will have to show that the additional disability occurred due to VA medical care or a VA program designed to help you find, get, or keep a job. Find out how to file a disability compensation claim[NEWLINE]agent: Do you know what to do when you apply?[NEWLINE]user: do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What should I present in the claim?[NEWLINE]agent: You will have to show that the additional disability occurred due to VA medical care or a VA program designed to help you find, get, or keep a job.[NEWLINE]user: I'd like to know as well. What is the procedure for obtaining these advantages? Could you elaborate on the 100% rating and why it occurs?[NEWLINE]agent: Let's say your disability rating begins at 30%, and you need a surgery for complications.  Since the doctor wouldn't know if the surgery was successful until a certain time has passed you would be given a temporary 100% disability rating for 3 months[NEWLINE]user: ok, what if I need 1 month and I'm good?[NEWLINE]agent: The temporary 100% rating may continue for 1 to 3 months depending on your case. You may be able to get an extension for up to 3 more months if your case is severe.[NEWLINE][BOUNDARY][NEWLINE]user: is there a scenario where someone can get benefits without surgery?


user: Hello, I am here to figure out how I can get disability benefits.[NEWLINE]agent: In order to get these benefits, you'll need to file a claim for disability compensation. When you file, you'll have to show that the added disability happened because of VA medical care or a VA program designed to help you find, get, or keep a job.[NEWLINE]agent: Do you want to file a claim?[NEWLINE]user: No, at least not now.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I've read that if my disability was caused by unexpected complications, it can qualify me for a benefit. Is that correct?[NEWLINE]agent: Yes. One example would be if VA carelessness or negligence led directly to an added disability or to your injury or disease getting worse.[NEWLINE]user: I just remembered to inquire about my eligibility for VA disability compensation. What must be true in order for me to be eligible for VA disability?[NEWLINE]agent: Did you serve on active duty, active duty for training, or inactive duty training?[NEWLINE]user: Yes, I served active duty.[NEWLINE]agent: Do you have a disability rating for your service-connected condition?[NEWLINE]user: No, I do not have a disability rating at this time.


user: I need information about the VA Title 38 U.S.C. 1151 claim.[NEWLINE]agent: I can help you with that. Have you suffered a disability or had an existing injury/disease get worse while getting VA medical care?[NEWLINE]user: No, but my husband has.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How do I help my husband get benefits?[NEWLINE]agent: First you will need to file a claim for disability compensation that shows the added disability occurred while receiving VA medical care or through a VA program designed to help vets find work.[NEWLINE]agent: Have you filed a disablity compensation claim?[NEWLINE]user: Yes, we have.[NEWLINE]agent: Excellent. Make sure to show the added disability in your claim, if you have not yet done so.[NEWLINE][BOUNDARY][NEWLINE]user: I forgot to inquire about a VA hospital or a VA-approved hospital. Is it possible for me to receive VA disability benefits?[NEWLINE]agent: You may be able to get disability benefits if one of the situations below describes your experience[NEWLINE]user: what are the requirements to be eligible[NEWLINE]agent: You spent more than 21 days in a VA hospital or other approved hospital for a service - connected disability[NEWLINE]user: yes i spent more than 21 days in a VA hospital[NEWLINE][BOUNDARY][NEWLINE]user: How do I get these benefits?[NEWLINE]agent: you ll need to give us your hospital discharge summary showing the length and cause of your hospital stay.[NEWLINE]user: After i got out of the hospital


user: Hello, I am here to learn a few things about compensation for veterans. Would be great if you help me out.[NEWLINE]agent: Gladly. Have you suffered an added disability or your existing injury or disease got worse while you were getting VA medical care or taking part in a VA program designed to help you find, get, or keep a job?[NEWLINE]user: No, I haven't.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How can I receive compensation?[NEWLINE]agent: You'll need to file a claim for disability compensation.[NEWLINE]agent: Do you want to file a claim?[NEWLINE]user: Yes, but I don't know how.[NEWLINE]agent: In order to file a claim, you'll have to show us that the added disability happened because of VA medical care or a VA program designed to help you find, get, or keep a job.[NEWLINE]user: Got it. Another question about the disability compensation, what are the additional forms I need to submit?[NEWLINE]agent: An Application for Annual Clothing Allowance VA Form 10 - 8678 Download VA Form 10 - 8678 PDF[NEWLINE]agent: To get your yearly payment,p [30] you ll need to qualify by August 1 of that year.[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: You may be able to get more than one payment if you meet at least one of the requirements listed below.   [32] At least one of these must be true :p     [33] You have more than one prosthetic or orthopedic device[NEWLINE]agent: You have more than one prosthetic or orthopedic device?[NEWLINE]user: no[NEWLINE]agent: You have more than one skin medicine?[NEWLINE]user: no[NEWLINE]agent: Your device or skin medicine affects more than one type of clothing?[NEWLINE]user: yes


user: Can you please explain to me what benefits are included under VA Title 38 U.S.C. 1151?[NEWLINE]agent: Has an existing injury or disease become worse while you were getting VA medical care?[NEWLINE]user: No my injury has not gotten worse.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: If I need to get these benefits how would I go about applying for them?[NEWLINE]agent: You will need to file a claim for disability compensation. You will have to show that the added disability happened because of VA medical care or a VA program designed to help you find, get, or keep a job.[NEWLINE]user: How do I get these benefits?[NEWLINE]agent: You will need to file a disability compensation claim. When you apply, you will have to show that the additional disability occurred due to VA medical care or a VA program designed to help you find, get, or keep a job.[NEWLINE][BOUNDARY][NEWLINE]user: What are the requirements for me to get compensation from VA?[NEWLINE]agent: To get compensation from VA if you suffered an added disability or your existing disability got worse as the direct result of one of the reasons mentioned and that the added disability wasn't a reasonably expected result or complication of treatment.[NEWLINE]user: What are the requirements for VA disability benefits in order to receive benefits?[NEWLINE]agent:  benefits if you meet both of the requirements listed below[NEWLINE][BOUNDARY][NEWLINE]user: If I qualify what kind of benefits would I be entitled to?[NEWLINE]agent: If you qualify you will be compensated in accordance with your particular case.[NEWLINE][BOUNDARY][NEWLINE]user: What are the requirements for me to get compensation from VA?


user: I need more information about the available resources[NEWLINE]agent: VA health care copay ratesView our current copay rates for different types of care, tests, and medications[NEWLINE][BOUNDARY][NEWLINE]agent: What other VA benefits and services can I have?[NEWLINE]user: Yes i would like to know[NEWLINE]agent: Disability compensation pay Learn how to file a claim for disability compensation and manage your disability benefits[NEWLINE][BOUNDARY][NEWLINE]user: How do I schedule the appointment?[NEWLINE][BOUNDARY][NEWLINE]user: VA appointments online is also something I'd like to know. What if I have additional inquiries?[NEWLINE]agent: You can get answers to your questions about these tools on our My HealtheVet web portal. Read the VA Dating FAQ[NEWLINE][BOUNDARY][NEWLINE]agent: Schedule and view your VA appointmentsFind out how to schedule an appointment by phone, online, or through Secure Messaging[NEWLINE]user: How has this appointment worked?[NEWLINE]agent: there is the program Manage your health and benefits[NEWLINE][BOUNDARY][NEWLINE]user: how is the mental health service[NEWLINE]agent: Mental health servicesFind out how to access VA mental health services for posttraumatic stress disorder PTSD, psychological effects of military sexual trauma MST, depression, grief, anxiety, and other needs[NEWLINE][BOUNDARY][NEWLINE]user: how are the burial benefits?


user: health care[NEWLINE]agent: VA health care covers you for regular checkups with your primary care provider and appointments with specialists. You can access Veterans health care services like home health and geriatric care.[NEWLINE][BOUNDARY][NEWLINE]user: can I get help if I am homeless?[NEWLINE]agent: We offer many services that may help you including free health care. We can also help you connect with resources in your community[NEWLINE][BOUNDARY][NEWLINE]user: I would like to know all the services that you provide. Is there a program for the children of women who served in Vietnam?[NEWLINE]agent: Sure. Are you biological child of one of these women?[NEWLINE]user: No, i'm not.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: <zCan i qualify for the tricare program?[NEWLINE]agent: Yeah, you may qualify for that program.[NEWLINE][BOUNDARY][NEWLINE]user: What about the camp lejeune program?


user: I have health care through the VA and I would like more information about it.[NEWLINE]agent: What kind of information are you looking for? We can provide information on how to get health services, what those services cost, and more.[NEWLINE][BOUNDARY][NEWLINE]agent: I can also give you information on additional services that the VA offers, if that is what you are looking for?[NEWLINE]user: No, I don't want to learn about other services today. I want to know about the health care.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Well, I recently became homeless and I don't know if I can afford health care now. I don't know what to do![NEWLINE]agent: We may be able to help you to get free health care and possibly free limited dental care. We can also help you connect with local resources like shelters.[NEWLINE][BOUNDARY][NEWLINE]user: Does the health care only cover checkups or could I see a specialist if I need it?[NEWLINE]agent: VA health care also covers specialist appointments.[NEWLINE][BOUNDARY][NEWLINE]user: How do I find out more about what it covers?[NEWLINE]user: I also need to find out more information regarding the VA health care that it covers. So, how can I get this non-VA community provider prescription filled then?[NEWLINE]agent: You can get the non-VA community provider prescription filled if you meet all the requirements.[NEWLINE]agent: I can help you with that. Was there anything specific you wanted to know about coverage of?[NEWLINE][BOUNDARY][NEWLINE]user: What if I need to communicate with someone but don't want anyone else to know? I just feel overwhelmed sometimes and need to talk to someone, but my family doesn't get it, you know?


user: I need more information on VA health care[NEWLINE]agent: We can definitely help you with managing your health and VA benefits. Can I answer any questions for you?[NEWLINE][BOUNDARY][NEWLINE]agent: We can also give you information on additional VA benefits and services if you want.[NEWLINE]user: Yes, I would like as much information as I can get about it. I need all the help I can get![NEWLINE]agent: What benefits would you like to learn about first? Do you need information about disability compensation?[NEWLINE][BOUNDARY][NEWLINE]user: I see what you mean. I'd like to ask you another question, the VA document. I don't see any of the documents I sent to VA as evidence. Are you able to assist me?[NEWLINE]agent: Yes, of course.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any idea what a personal health record is? I believe the first question I have is whether or not I can obtain my VA medical records.[NEWLINE]agent: You can set up your VA medical records, also called "VA Blue Button," online and be able to download your own reports and be able to share them with your VA and non-VA doctors.[NEWLINE][BOUNDARY][NEWLINE]user: What if you are a family member? Regarding VA health care benefits?[NEWLINE]agent: you may qualify for health care benefits and other caregiver support through the Program of Comprehensive Assistance for Family Caregivers[NEWLINE][BOUNDARY][NEWLINE]user: This makes me think of health and benefits. Can I even see the results of my tests?[NEWLINE]agent: Yes! You can view them, download, or print them.[NEWLINE][BOUNDARY][NEWLINE]user: OK, and with my VA health care, what kind of doctors are covered? Can I get checkups?[NEWLINE]agent: You can get checkups with a primary care provider, and also see specialists if you need further health care.[NEWLINE][BOUNDARY][NEWLINE]user: This all sounds good. I am glad that I applied for it. What do I do next?


user: I was curious about copays[NEWLINE]agent: You can view our current copay rates for different types of care, tests, and medications to satisfy your curiosity[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like information on other services and benefits?[NEWLINE]user: yes, got anything on disability[NEWLINE]agent: We can help you learn how to file a claim for disability compensation and how to manage your disability benefits[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask you a benefit-related question. Why do I have to keep this information up to date for my beneficiaries?[NEWLINE]agent: You should keep information about your beneficiaries up to date. This will make it easier for your family members to file a claim in their time of need.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any knowledge of VA health care? What health-care benefits does the VA provide?[NEWLINE]agent: You are covered for regular checkups with your primary care provider and appointments with specialists like cardiologists, gynecologists, and mental health providers[NEWLINE][BOUNDARY][NEWLINE]user: I have one more question about the medical benefits package. Is it necessary for me to be enrolled in VA health insurance in order to use the services?[NEWLINE]agent: Yes, you need to be enrolled in VA  health care, and you will need to have received care from us within the past 24 months to use VA urgent care.[NEWLINE][BOUNDARY][NEWLINE]user: What resources and programs do you offer? If I am homeless and have to move around, am I still covered?[NEWLINE]agent: Yes, we offer many programs and services that may help including free health care. We can also help you connect with resources in your community, like homeless shelters or faith-based organizations.[NEWLINE][BOUNDARY][NEWLINE]user: do you have a wellness program?[NEWLINE]agent: Yes, we have Veterans programs for health and wellness[NEWLINE][BOUNDARY][NEWLINE]user: who do we talk to if we need help with a problem?[NEWLINE]agent: If you are a Veteran in crisis you can talk to our Veterans Crisis Line responders for confidential help. Many of them are Veterans themselves. This service is free and available 24/7.[NEWLINE][BOUNDARY][NEWLINE]user: do you have home care services?


user: Hello, I came here looking for more information about health care for veterans[NEWLINE]agent: Then you're in the right place. On our page you can view our current copay rates for different types of care, tests, and medications.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know more about other VA benefits and services?[NEWLINE]user: Yes, please go ahead.[NEWLINE]agent: Gladly. We can help you learn how to file a claim for disability compensation and manage your disability benefits, for example.[NEWLINE][BOUNDARY][NEWLINE]user: perfect I see from what you tell me that if you can help me solve my problem. ok where do i find the agency?[NEWLINE]agent: Find your state s Veterans agency[NEWLINE]user: That sounds useful. But tell me, if I want to update my health benefits information, what form do I need for that?[NEWLINE]agent: To update your health benefits information, you'll need VA Form 10-10EZR.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question for veterans disability benefits, how do I verify the status of my VA claim?[NEWLINE]agent:  Check your VA claim or appeal statusTrack the status of your disability claim or appeal.[NEWLINE][BOUNDARY][NEWLINE]user: Thank you; I'll go ahead and download and print that form. Can you tell me anything about veterans' health care in general?[NEWLINE]agent: Of course. With VA health care, you're covered for regular checkups with your primary care provider and appointments with specialists like cardiologists, gynecologists, and mental health providers. You can access Veterans health care services like home health and geriatric elder care, for example.[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm a female veteran?[NEWLINE]agent: In that case, you can ask for the Women Veterans Program Manager.[NEWLINE][BOUNDARY][NEWLINE]user: That's great. I support Feminism where I can. By the way, I have question about payments. Can I pay my copay online somehow?[NEWLINE]agent: Yes, you can pay your VA copay securely online, by phone or mail, or in person and find out what to do if you're struggling to make payments.[NEWLINE][BOUNDARY][NEWLINE]user: Perfect. Now, I have this friend of mine who served with me and he lost his house due to a mortgage he can't pay. He's about to become homeless. Can you do something for him, please?


user: can you give me details of VA health care[NEWLINE]agent: About VA health benefitsLearn how VA health care works and which Veterans health care services we cover[NEWLINE][BOUNDARY][NEWLINE]user: I need more information and resources.[NEWLINE]agent: VA health care copay ratesView our current copay rates for different types of care, tests, and medications[NEWLINE][BOUNDARY][NEWLINE]agent: What other VA benefits and services can I get?[NEWLINE]user: I don't need that information[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: After the request, what should I do?[NEWLINE]agent: After you applyFind out when to expect a decision on your application, and what to do next[NEWLINE][BOUNDARY][NEWLINE]user: But what are the requirements I must meet? It's pointless for me to apply if my application is denied because of that.[NEWLINE]agent: Are you signed up for VA health care?[NEWLINE]user: No.[NEWLINE]agent: Are you signed up for our Civilian Health and Medical Program also called CHAMPVA, a health insurance program for dependents of Veterans?[NEWLINE]user: Yes, I've been in champva for a while now.


user: What is some information I can find out about VA health care?[NEWLINE]agent: You can learn about VA health benefits and how VA health care works and which Veterans health care service we will cover.[NEWLINE]user: How do I apply for VA health care online?[NEWLINE]agent: You can apply online with VA Form 10-10EZ.[NEWLINE][BOUNDARY][NEWLINE]user: Where should I go to find out about VA health care if I have already applied online with VA Form 10-10EZ?[NEWLINE]agent: Go to the nearest VA medical center or clinic. Bring a signed VA Form 10 - 10EZ Application for Health Benefits with you. Find a VA medical center or clinic near you[NEWLINE][BOUNDARY][NEWLINE]user: What should I do to update my personal information?[NEWLINE]agent: unHGqS7r[NEWLINE]user: and what kind of attention do they offer?[NEWLINE]agent: If you need community care in a nursing home, home care, adult day care, geriatric evaluation, or respite care, you may need to complete a Request for VA Extended Care Services Form 10 - 10EC....[NEWLINE][BOUNDARY][NEWLINE]user: and where should i fill out my application in person?[NEWLINE]agent: To fill out your application in person, survey the nearest Veterans Medical Center in this league: Find the Veterans Center or Clinic closest to you OR you can help through your state's Department of Veterans. s Find your state's Veterans Department...[NEWLINE][BOUNDARY][NEWLINE]user: and what request should i bring?


user: Good evening, I was wondering what can i do to get some health care from you? I'm a veteran.[NEWLINE]agent: At first, you need to know what kind of health care services for Veterans we can cover, and for that, you'll also need to know how the system works.[NEWLINE][BOUNDARY][NEWLINE]user: Umm, i guess knowing eases other things, huh?. Oh, well. I'll get into that later. Look, suppose i want to manage my benefits online, what could i find?[NEWLINE]agent: For example, you ca find how to refill and track your Veterans prescriptions, aside to do so online.[NEWLINE][BOUNDARY][NEWLINE]user: I have another benefit issue. That is fantastic. What advantages can you offer me as the primary caregiver?[NEWLINE]agent: You may receive caregiver education and training or a monthly stipend payment, for example.[NEWLINE]user: Does it actually matter if I'm the primary caregiver? What is the difference between primary and secondary caregivers?[NEWLINE]agent: Your Veteran can appoint 1 primary main caregiver and up to 2 secondary caregivers people who serve as backup support to the primary caregiver when needed. Your benefits will depend on whether you re the primary caregiver or a secondary caregiver.[NEWLINE][BOUNDARY][NEWLINE]user: I get that. So do I qualify for the benefits of this program?[NEWLINE]agent: You'll qualify for this program based on your Veteran s qualifications. You may be eligible if the Veteran you're caring for meets the requirements.[NEWLINE]user: Ok, what are those requirements?[NEWLINE]agent: Does the Veteran have a serious injury including traumatic brain injury, psychological trauma, or other mental disorder that was caused or made worse by their active-duty service on or after September 11, 2001?[NEWLINE]user: No, his injuries were caused before 2001.


user: What if I don t have VA health benefits?[NEWLINE]agent: you can receive attention if you meet some requirements[NEWLINE]user: which are the requirements?[NEWLINE]agent: If you ve served in a combat zone,  get free private counseling, alcohol and drug assessment, and other support at one of our 300 community Vet Centers[NEWLINE][BOUNDARY][NEWLINE]user: How do I do with someone now if it is an emergency[NEWLINE]agent: Call 911 or Go to the nearest emergency room[NEWLINE][BOUNDARY][NEWLINE]user: Can you please explain the services you provide that can help?[NEWLINE]agent: We have specially trained coordinator to prevent suicide, also he bring advice to the veterans and their families about the reajust to life at home after return from a combat zone, and also, we bring help to get access to benefits for disability payments, job training, home loans and more.[NEWLINE][BOUNDARY][NEWLINE]user: That's great. It's a very complete help. There are is also help for the relatives, right?[NEWLINE]agent: Yes, through the coaching into care site, we bring tips for spouses, parents and family member to help the veterans.[NEWLINE]user: In case is needed, is possible to speak with any coach in person?


user: I need help getting VA health care for PTSD[NEWLINE]agent: We can help, the VA health care program covers PTSD health services.[NEWLINE]agent: Would you like more help accessing these services?[NEWLINE]user: Yes, please[NEWLINE]agent: Okay, to use these services you must first apply for VA health care. We can help you apply for health care[NEWLINE][BOUNDARY][NEWLINE]user: by the way, do you know about the VA mental health program, could you give me information about it or do you have a contact number? I'm interested.[NEWLINE]agent: Yes. They are also able to help and support you.[NEWLINE][BOUNDARY][NEWLINE]user: ok ok, now how can I contact someone right now to request help?[NEWLINE]agent: You can talk with our Veterans Crisis Line responders for private free help.  Many of them are Veterans and are available 24/7.[NEWLINE][BOUNDARY][NEWLINE]user: On a note related to applying for VA health care, what will happen next? Will I qualify for benefits?[NEWLINE]agent: You will then find out what to do next after the decision is made.[NEWLINE][BOUNDARY][NEWLINE]user: I see, another question, can I get disability benefits or other VA benefits if I have PTSD linked to military service?[NEWLINE]agent: Yes, if you have PTSD linked to your military service you may be able to get disability benefits. We can help you find out if you can get disability benefits.[NEWLINE][BOUNDARY][NEWLINE]user: I don't have health benefits, but I was in combat when in the military. so what should I do for help?[NEWLINE]agent: You can get free counseling and support at one of our 300 community Vet Centers.  We can help you locate a Vet Center near you.[NEWLINE][BOUNDARY][NEWLINE]user: I haven't used the PTSD help before so where do I start?


user: Hello. I'm a doing a research, and I was wondering if you could help me with information about the post traumatic stress disorder for veterans?[NEWLINE]agent: Sure thing. We can help any veteran no matter how much time if he has been home, it's never too late to get counseling or treatment, to manage any symptoms and keep them from getting worse.[NEWLINE][BOUNDARY][NEWLINE]user: Thank you, that's very kind of you. What can I do, if I need to talk to someone right now?[NEWLINE]agent: First we would like to know, are you a veteran or are concerned about one?[NEWLINE]user: Yes, I'm a veteran, but also I'm concerned about others veterans I know.[NEWLINE]agent: It's alright, no problem. In that case you can contact with our caring and qualified veterans crisis line responders for confidential help, many of them are veterans themselves, this is a private, free and 24/7 available service you can use.[NEWLINE][BOUNDARY][NEWLINE]user: Got it. Another question about mental health services, are there resources and support outside VA?[NEWLINE]agent: You can also get support from resources offered by other government departments and community organizations outside of VA[NEWLINE]agent: are there Resources and support outside VA[NEWLINE]user: visit the Military OneSource website or call 800 - 342 - 9647 anytime, day or night.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Is there a hotline to contact?


user: I need help. How do I access services for PTSD?[NEWLINE]agent: The VA health care program does cover PTSD health services.[NEWLINE]user: That is good, I have heard that. How do I access them?[NEWLINE]agent: You will first need to apply for VA Health Care.[NEWLINE][BOUNDARY][NEWLINE]user: I don't know that I can wait. I need help now. How can I get help right now?[NEWLINE]agent: I am sorry that you are struggling, I suggest calling 911 or going to the closest ER if you are considering harming yourself.[NEWLINE][BOUNDARY][NEWLINE]user: Do you know what happens to me if I am at risk of homelessness? What if I am homeless, how do I get help?[NEWLINE]agent: We actually offer programs and services that can help such as free health care and in some instances free limited dental care and we can help link you with resources in your community like homeless shelters.[NEWLINE][BOUNDARY][NEWLINE]user: How can I find out about my refills on my VA prescriptions?[NEWLINE]agent: You can refill and track your VA prescriptions online and track your shipment there too.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get care for special needs and conditions?


user: Hi there. I'm a veteran but I don't have any health care benefits, can I still have access to PTSD treatment?[NEWLINE]agent: That's not a problem at all, as a veteran, you may  have  access to get care.[NEWLINE]agent: Have you served in a combat zone?[NEWLINE]user: No, I haven't do it.[NEWLINE]agent: Are you homeless or in risk of becoming homeless?[NEWLINE]user: Yes, I'm in risk of lose my house.[NEWLINE]agent: In that case you should look for information related to veterans who are homeless.[NEWLINE]user: May I ask another question about the VA medical center or clinic? Where can I get medical attention in person?[NEWLINE]agent: You should visit your nearest VA medical center or clinic and bring a signed application for health benefits VA form 10-10EZ.[NEWLINE][BOUNDARY][NEWLINE]user: I want to know how do I get help if I'm homeless or at risk of becoming homeless? What if I'm a woman who has served in the military?[NEWLINE]agent: In that case, you can ask for the Women Veterans Program Manager.[NEWLINE][BOUNDARY][NEWLINE]user: . I'd like to ask you another question. for the prevention of PTSD Is there any PTSD-related compensation for my military service?[NEWLINE]agent: Do you have symptoms of PTSD related to injuries during your military service?[NEWLINE]user: I'm not really sure if I have symptoms related to those reasons.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Please. Where can I found more information and support?


user: I want information on how I can get benefits for PTSD[NEWLINE]agent: Do you have symptoms of PTSD and suffered a serious injury, personal trauma, sexual trauma, or were threatened with injury, sexual assault, or death while serving in the military?[NEWLINE]user: none of that[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Is there somewhere else I can get information on PTSD and such?[NEWLINE]agent: You can look at  our, Understanding PTSD and PTSD Treatment, booklet for more about PTSD symptoms and treatment. It is available in PDF format.  You can also go to our National Center for PTSD website for information about PTSD treatment and support.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask you another question for health-care services provided by the VA. Could you also assist me with my benefits?[NEWLINE]agent: Yes, we can help you manage your benefits[NEWLINE]user: I just remember to ask about PTSD. what if I ever get into a moment when I really really need help?[NEWLINE]agent: You should call 911  or go to the nearest emergency room[NEWLINE][BOUNDARY][NEWLINE]user: I just remember asking about benefits. What is the hotline number for SAMHSA?[NEWLINE]agent: No problem. Call 1800 - 662-HELP 800 - 662 - 4357.[NEWLINE][BOUNDARY][NEWLINE]user: 'd really like to learn more about PTSD therapy. Do you believe the therapy would be beneficial to me?[NEWLINE]agent: Whether you just returned from a deployment or have been home for some years, it is never too late to get help for posttraumatic stress disorder. Counseling or treatment can help you manage your symptoms and keep them from getting worse.[NEWLINE][BOUNDARY][NEWLINE]user: but I don't think there are VA places near me to help so where can I get help?


user: Hello there, Would you help me with some information related with PTSD treatment?[NEWLINE]agent: Yes, we are here to give you the best help we can. It's never too late to get help for posttraumatic stress disorder.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to talk with someone right now?[NEWLINE]user: Thanks. No, not yet. I'm looking just for information.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know which are the services provided by the VA for PTSD?[NEWLINE]user: I know some of them.[NEWLINE][BOUNDARY][NEWLINE]agent: Have you used any of the 200 PTSD treatment programs we have across the country?[NEWLINE]user: Yes, I have. But I'm looking for even more information.[NEWLINE]agent: No problem. We have 1-to-1 mental health assessment  and testing to figure out if you have PTSD. Also treatment for PTSD and 1-to-1 psychotherapy also called talk therapy.[NEWLINE][BOUNDARY][NEWLINE]user: Do you also know about this - treatment for PTSD. Is mental health care free?[NEWLINE]agent: Get free mental health care for a year after separation no matter your discharge status, service history, or eligibility for VA health care[NEWLINE][BOUNDARY][NEWLINE]user: I would like to know what the form is to be able to comply with the requirements. That is great. Is there a specific time when I need to ask for help?


user: Will treatment help my PTSD after I return from deployment?[NEWLINE]agent: Yes, treatment for PTSD is helpful even after 40 years of being home or when you first return from deployment; it is never too late to get help.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know how to talk to someone if you are a Veteran in crisis?[NEWLINE]user: yes, someone told me who to contact.[NEWLINE]agent: Are you a Veteran in crisis or have concerns about another Veteran.[NEWLINE]user: yes, I am a Veteran in crisis.[NEWLINE]agent: You can connect with out caring and qualified Veteran Crisis Line responders for secure help 24/7 and a lot of the responders are Veterans themselves.[NEWLINE][BOUNDARY][NEWLINE]user: I got it. Another question I have, I don't really like making calls so I wanted to know. Are there websites to visit for support?[NEWLINE]agent:  visit the Military OneSource website or call 800 - 342 - 9647 anytime, day or night[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask you another question about the National Center. Is your PTSD National Center well-informed?[NEWLINE]agent: Yes, our National Center for PTSD is a reknowned world leader in PTSD research, education, and treatment.[NEWLINE][BOUNDARY][NEWLINE]user: There's something more to know about applying. What is the best document to download for the application?


user: can you give me details of VA women s health services[NEWLINE]agent: are you a veteran woman?[NEWLINE]user: yes[NEWLINE]agent: you re part of the fastest - growing group within our Veteran population. And we re dedicated to meeting your health care needs.[NEWLINE][BOUNDARY][NEWLINE]user: If I am currently enrolled for VA medical care?[NEWLINE]agent: contact your VA medical center and ask for the provider s phone number.[NEWLINE][BOUNDARY][NEWLINE]user: OK thank you. I would also like to find out how to access VA services for MST?. Can I get help through VA mental health services?[NEWLINE]agent: Yes. They are also able to help and support you.[NEWLINE][BOUNDARY][NEWLINE]user: Since I am not able to work at this time, am I eligible for financial help?[NEWLINE]agent: Yes. You can apply for disability compensation.[NEWLINE][BOUNDARY][NEWLINE]user: How do I sign up for counseling?


user: How can I get help related to sexual trauma?[NEWLINE]agent: you re a Veteran who has experienced MST?[NEWLINE]user: yes[NEWLINE]agent: you can get help through VA. You don t need to have a service - connected disability rating, and you may be able to get MST - related care even if you don t qualify for other VA services. You also don t need to have reported the MST or have other proof that it happened. Learn more about support for MST[NEWLINE][BOUNDARY][NEWLINE]user: You've got it. Another question about VA health-care benefits: As a Veteran, I'm supposed to be able to get care, right?[NEWLINE]agent: Yes, you may still be able to get care.[NEWLINE]agent: Are you currently homeless or at the risk of becoming homeless?[NEWLINE]user: Yes, I'm at risk.[NEWLINE]agent: Then you should visit our website to learn about VA programs for Veterans who are homeless, to learn about our homelessness programs and to contact the National Call Center for Homeless Veterans at 877-424-3838 for help 24 hours a day, 7 days a week.[NEWLINE]user: Will do. But let's get back to what you first talked about. The counseling at a local Vet Center is free of charge for me, yes?[NEWLINE]agent: Correct. You can get free private counseling, alcohol and drug assessment and other support at one of our 300 community Vet Centers, provided that you are a Veteran.[NEWLINE][BOUNDARY][NEWLINE]user: That's great. And outside of that, where could I find more information?


user: What if I don t have VA health care benefits?[NEWLINE]agent: you don t have VA health care benefits?[NEWLINE]user: not[NEWLINE]agent:  you re not sure what health benefits you may have earned?[NEWLINE]user: not[NEWLINE]agent: you ve served in a combat zone[NEWLINE]user: not[NEWLINE]agent: you re homeless or at risk of becoming homeless?[NEWLINE]user: yes[NEWLINE]agent: Visit our website to learn about VA programs for Veterans who are homeless. Learn about our homelessness programss Contact the National Call Center for Homeless Veterans at 877 - 424 - 3838 for help 24 hours a day, 7 days a week.[NEWLINE][BOUNDARY][NEWLINE]user: One thing about if you're an eligible American Indian or Alaska Native Veteran. What would I do online now that I've signed up for the VA health care program?[NEWLINE]agent: You can manage your VA health care benefits online.[NEWLINE][BOUNDARY][NEWLINE]user: How can I get VA health care benefits if I joined the military after October 16, 1981?


user: What is the ways I can get help related to sexual trauma?[NEWLINE]agent: Are you a Veteran who has experienced MST?[NEWLINE]user: No, I have not experience MST.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Where is it that I can find more information and support?[NEWLINE]agent: Some other help is through our women's health website and it will tell you how we help women Veterans stay well.  Also, we have a Center for Women Veterans website that tells you about health care and other benefits and programs available for women Veterans.[NEWLINE][BOUNDARY][NEWLINE]user: That would be fantastic. I couldn't think of a good way to describe this to my mom. But there's another issue: I'm deafeningly deafeningly deafeningly deafeningly deaf Is there a phone number I should dial in that situation?[NEWLINE]agent: Of course. Simply call TTY: 1-800-877-8339.[NEWLINE][BOUNDARY][NEWLINE]user: Also, to be able to explain the other problem I have. How can I contact a VA healthcare provider?[NEWLINE]agent: You can reach a VA health care provider at your local VA medical center by 24 hours a day; 7 days a week.[NEWLINE]user: Perhaps an irrelevant concern concerning a health-care provider now. What if I don't live near a VA medical center or clinic?[NEWLINE]agent: The good news is that our mental health providers can counsel you over the phone which we call telemental health care.[NEWLINE]user: One more concern about the telephone care. What do you think the provider will answer on the phone?[NEWLINE]agent: The provider will answer any questions and help you by giving you advice on health concerns.[NEWLINE][BOUNDARY][NEWLINE]user: How am I supposed to access women's health care service provided by the VA?


user: sdgfgf[NEWLINE]agent: No problem. First let me ask you. You don't have any kind of VA health benefits?[NEWLINE]user: that's right. I don't have any benefit.[NEWLINE]agent: Alright, no problem. If you don't have any benefit, as a veteran you may apply for them.[NEWLINE][BOUNDARY][NEWLINE]user: Where will I get a free mental health care for a year regardless of my discharge status, service history, or for VA health care eligibility?[NEWLINE]agent: you can call 1 - 800 - 877 - 8339[NEWLINE][BOUNDARY][NEWLINE]user: are there Resources and support outside VA[NEWLINE]agent: You can also get support from resources offered by other government departments and community organizations outside of VA[NEWLINE]agent: are there Resources and support outside VA[NEWLINE]user: visit the Military OneSource website or call 800 - 342 - 9647 anytime, day or night.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Is there a hotline to contact?


user: I need medical care but don't have benefits and wanted to see what I can do[NEWLINE]agent: You don't have VA health care benefits?[NEWLINE]user: no VA and no nothing else[NEWLINE]agent: Do you know what health benefits you may have earned?[NEWLINE]user: no[NEWLINE]agent: Have you served in a combat zone?[NEWLINE]user: yes I have[NEWLINE]agent: You can get free counseling and other support at one of our 300 community Vet Centers. We can help you find a Vet Center near you[NEWLINE][BOUNDARY][NEWLINE]user: I also need more information on resources outside of VA and is there support for mental abuse?[NEWLINE]agent: The Substance Abuse and Mental Health Services Administration SAMHSA SAMHSA offers free, confidential help with treatment referral and information services for individuals and families facing mental health and/or substance use disorders[NEWLINE][BOUNDARY][NEWLINE]user: Is the mental healthcare free?


user: I want to know what my options are as a female vet if I don't have VA benefits[NEWLINE]agent: So you don't have VA health care benefits?[NEWLINE]user: yeah, don't have it[NEWLINE]agent: You may still be able to get health care[NEWLINE][BOUNDARY][NEWLINE]user: Another point to consider is the care of veterans. What would you do to assist me?[NEWLINE]agent: We provide many options for Veterans seeking treatment for substance use problems ranging from unhealthy alcohol use to life-threatening addiction. The services we offer you depend on your specific needs.[NEWLINE][BOUNDARY][NEWLINE]user: I've served in Operation Enduring Freedom and have a problem with alcohol. Who should I contact?[NEWLINE]agent: In that case, call your local VA medical center, and ask to speak to the OEF coordinator.[NEWLINE][BOUNDARY][NEWLINE]user: Will do. But tell me, do you also offer medication?[NEWLINE]agent: Yes, in order to stop substance use safely, and services to get stable medically managed detoxification to reduce cravings like methadone and buprenorphine for opiate addiction.[NEWLINE][BOUNDARY][NEWLINE]user: How can a veteran like me talk to someone about this?


user: Hello, I have some questions regarding women's health services for veterans.[NEWLINE]agent: Are you a female Veteran then?[NEWLINE]user: No, I am male. Just asking for my wife, who also served in the army.[NEWLINE]agent: Do you qualify for VA health care?[NEWLINE]user: Yes, I do.[NEWLINE]agent: In that case you can get access to high-quality women's health services as part of your benefits.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know as well the offer treatment and support for health conditions. Could you please elaborate on the treatment options?[NEWLINE]agent: We can help you learn more about treatment programs for substance use problems[NEWLINE][BOUNDARY][NEWLINE]user: and I need to apply for VA health care first, right?[NEWLINE]agent: Yes, to access services you should first apply for VA health care. I can give you the link to apply for VA health care if you want it.[NEWLINE][BOUNDARY][NEWLINE]user: can I still get help if I don't have any VA health care benefits?


user: Hello I need information about how to file a supplemental claim with new evidence[NEWLINE]agent: It is important that you add evidence that VA did not have before it is relevant to your case.[NEWLINE][BOUNDARY][NEWLINE]agent: Among your doubts is whether you can file a supplemental claim?[NEWLINE]user: Yes[NEWLINE]agent: You can file a Supplemental Claim within 1 year of a decision if you have new evidence, unless one of these rare situations applies to you.[NEWLINE][BOUNDARY][NEWLINE]user: Another concern about the fiduciary claims. What happens if I want to know more information later?[NEWLINE]agent: For more information you can go for the FAQs section about decision reviews.[NEWLINE][BOUNDARY][NEWLINE]user: By the way, do you know about the claims and appeals that I can make about my case? What is the reasonable time to file a claim?[NEWLINE]agent: to make this claim You have up to 1 year from the date of your decision to file a Supplemental Claim.[NEWLINE][BOUNDARY][NEWLINE]user: What happens next? Does VA schedule exams for me?[NEWLINE]agent: Maybe. If VA schedules exams for you, be sure not to miss them.[NEWLINE][BOUNDARY][NEWLINE]user: And where can I find more information on how to present the evidence?[NEWLINE]agent: For more details, see the instructions to complete the form. we will gladly supply you shortly[NEWLINE][BOUNDARY][NEWLINE]user: What should I do after the VA program schedules the exams?[NEWLINE]agent: If the VA schedules the exams for you, be sure not to miss them.[NEWLINE][BOUNDARY][NEWLINE]user: Where can i get more information?


user: What Happens After I File a Supplemental Claim[NEWLINE]agent:   Find out what happens after you request a decision review[NEWLINE]agent: did the VA schedule the exams for you?[NEWLINE]user: not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What if I need help?[NEWLINE]agent: A Veterans Service Organization or VA - accredited attorney or agent can help you request a decision review[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask a completely unrelated question. What can I discuss with the senior reviewer during our call?[NEWLINE]agent: You should chat about why you think the decision should be changed.[NEWLINE]user: What phone number will they call?[NEWLINE]agent: They will call the number you provide at a time that works for you.[NEWLINE][BOUNDARY][NEWLINE]user: If I am not happy with the decision, what can I do?


user: I have new evidence to add for my claim and want to know what to do[NEWLINE]agent: Would you like to file a Supplemental Claim?[NEWLINE]user: yes[NEWLINE]agent: You need to fill out the Decision Review Request: Supplemental Claim, VA Form 20-0995. You can download the form as a PDF file[NEWLINE][BOUNDARY][NEWLINE]user: and I add the evidence in there?[NEWLINE]agent: The evidence must be new evidence that the VA didn't have before that is relevant to your case[NEWLINE][BOUNDARY][NEWLINE]user: Is there someone I can speak with about why my decision should be reconsidered and changed?[NEWLINE]agent: You and/or your representative can call your reviewer on the phone and talk to them about the review.[NEWLINE][BOUNDARY][NEWLINE]user: This all seems like a lot to figure out. Is there anyone I can talk to for more help?[NEWLINE]agent: You can speak to an attorney or agent who is accredited by the VA or Veterans Service Organization to get more help.[NEWLINE][BOUNDARY][NEWLINE]user: I have more questions, where can I find more information?


user: What happens after I file a Supplemental Claim with new evidence?[NEWLINE]agent: Find out what happens after you request a decision review[NEWLINE]agent: did the VA schedule the exams for you?[NEWLINE]user: yes[NEWLINE]agent: be sure not to miss them[NEWLINE][BOUNDARY][NEWLINE]user: if I don t have any new and relevant evidence?[NEWLINE]agent: ] If you don t have evidence to submit, please select another review option.  Learn more about the review options[NEWLINE][BOUNDARY][NEWLINE]user: if I need help?[NEWLINE]agent: A Veterans Service Organization or VA - accredited attorney or agent can help you request a decision review.  Get help requesting a decision review[NEWLINE][BOUNDARY][NEWLINE]user: What if I have additional inquiries?[NEWLINE]agent: Get answers to frequently asked questions about decision reviews. Go to frequently asked questions[NEWLINE][BOUNDARY][NEWLINE]user: I'm curious on what kind of benefit you can offer me? Can you tell me what are the types of benefit in VA?[NEWLINE]agent: The most common benefit type is compensation,  but if you re unsure, check your VA decision. You can t select multiple benefit types[NEWLINE][BOUNDARY][NEWLINE]user: if I have more questions?[NEWLINE]agent:  Get answers to frequently asked questions about decision reviews. Go to FAQs[NEWLINE][BOUNDARY][NEWLINE]user: What method can I use to send the form?[NEWLINE]agent: By mail[NEWLINE][BOUNDARY][NEWLINE]user: if I don t have any new and relevant evidence?


user: Hello there, I have new evidence and would like to know how to file a supplemental claim with it.[NEWLINE]agent: Do you want to file a a Supplemental Claim?[NEWLINE]user: Yes, like I mentioned before.[NEWLINE]agent: In that case you need to fill out the Decision Review Request: Supplemental Claim VA Form 20-0995.[NEWLINE][BOUNDARY][NEWLINE]user: I see what you mean. Another Board Appeal question: What if I'm one of many people seeking the same benefit?[NEWLINE]agent: In this rare case, you have 60 days.[NEWLINE][BOUNDARY][NEWLINE]user: That's good to know. So what should I do after a board decision?[NEWLINE]agent: Do you disagree with the Board's decision and have new and relevant evidence that supports your case?[NEWLINE]user: Yes, you could say that.[NEWLINE]agent: Then you can file a Supplemental Claim. You can also appeal to the U.S. Court of Appeals for Veterans Claims.[NEWLINE][BOUNDARY][NEWLINE]user: I figured that. Can I submit new evidence then?[NEWLINE]agent: Yes, you have the option to add new evidence for a judge to review. You'll have to submit this evidence within 90 days from the date VA receives your Board Appeal form.[NEWLINE][BOUNDARY][NEWLINE]user: What if I want another hearing?


user: Hi there, I need to file a Supplemental Claim with new evidence.[NEWLINE]agent: Ok. You must add evidence VA didn't have before that s relevant to your case.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to file a Supplemental Claim?[NEWLINE]user: Yes, I do.[NEWLINE]agent: ok. You can file a Supplemental Claim within 1 year of a decision if you have new evidence, unless one of these rare situations applies to you.[NEWLINE][BOUNDARY][NEWLINE]user: I discovered that I do not see all the documents that I submitted to the VA online. Are some of them missing?[NEWLINE]agent: Please do not worry. This may be because certain documents won't appear online.[NEWLINE][BOUNDARY][NEWLINE]user: ok, I understand a question. How long do I have to file a supplementary claim?[NEWLINE]agent: You have 1 year from the date on your decision to file a Supplemental Claim.[NEWLINE][BOUNDARY][NEWLINE]user: When I'm filing a supplemental claim with new evidence to VA, what issues do I include in the claim?[NEWLINE]agent: In your claim, you can include all of the issues that VA decided upon or just some of them. Any of the issues that you disagree with must be listed along with the VA decision date[NEWLINE][BOUNDARY][NEWLINE]user: What happens next? Does VA schedule exams for me?[NEWLINE]agent: Maybe. If VA schedules exams for you, be sure not to miss them.[NEWLINE][BOUNDARY][NEWLINE]user: Can I file a supplemental claim if I have a fiduciary claim?[NEWLINE]agent: No, if you have a Fiduciary claim you can't file a Supplemental Claim.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I get more information about Loan guaranty?


user: I requested a decision review on a VA supplemental claim, and I need to know what to do next.[NEWLINE]agent: I can certainly assist you with that. After a review, you don't have to do anything while you wait.[NEWLINE]agent: Has the VA contacted you for additional information since the review? Or have they scheduled any additional exams for you?[NEWLINE]user: No, they haven't contacted me at all about the review or anything yet.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: They said the original claim was rejected because there wasn't enough proof. I gathered more evidence 2 years ago but just filed the decision review last week. Is there a time limit on when I can get new evidence?[NEWLINE]agent: Yes, you only have a year from the original claim to have it reviewed in most cases, unless you have a Fiduciary or Multiple party claim.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, i'll try to keep that on mind. Another thing, VA has scheduled some tests for me, I guess it's better not to miss them, isn't?[NEWLINE]agent: You're right. better not to miss them.[NEWLINE][BOUNDARY][NEWLINE]user: Right, it is obvious really. Umm, i see you offer many options, but what if i need even more help from you or VA?[NEWLINE]agent: If you are in need of help, you can enlist a VA organization or VA-accredited attorney or agent to help you request a decision review.[NEWLINE][BOUNDARY][NEWLINE]user: Good to know that. Sorry for this, but, if after all this, i'm in need of a revision from senior reviewer?


user: I need to file a supplemental claim with new evidence to Veteran Affairs, how do I go about this?[NEWLINE]agent: Are you about to file a claim with new evidence or have you recently filed?[NEWLINE]user: Neither, I'm just looking for information at this stage[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: When I'm filing a supplemental claim with new evidence to VA, what issues do I include in the claim?[NEWLINE]agent: In your claim, you can include all of the issues that VA decided upon or just some of them. Any of the issues that you disagree with must be listed along with the VA decision date[NEWLINE][BOUNDARY][NEWLINE]user: if I don t have any new and relevant evidence?[NEWLINE]agent: ] If you don t have evidence to submit, please select another review option.  Learn more about the review options[NEWLINE][BOUNDARY][NEWLINE]user: What exact information needs to be included in a supplemental claim with new evidence to the VA?[NEWLINE]agent: The new evidence that is required is classed as information that was not already submitted to the VA when they made a decision. Information is deemed to be relevant evidence if it proves or disproves something that is contained in your case[NEWLINE][BOUNDARY][NEWLINE]user: Can I use the tool if I have a My HealtheVet premium account?[NEWLINE]agent: Yes, a Premium My HealtheVet account will do just fine.[NEWLINE][BOUNDARY][NEWLINE]user: Do you also know about a supplemental claim with new evidence. What forms must be completed when submitting a supplemental claim with new evidence to the VA?


user: Is it possible to file a supplemental claim with new evidence?[NEWLINE]agent: You can file a supplemental claim if yo provide new evidence to the VA that has not been seen before and is relevant to the case.[NEWLINE][BOUNDARY][NEWLINE]user: How long do I have to file a supplemental claim?[NEWLINE]agent: You have one year to file a supplemental claim of the decision only if you have new evidence and if you have a fiduciary claim.[NEWLINE][BOUNDARY][NEWLINE]user: Also, I need to find out a claim. Do you have information on how to get an opinion from a senior reviewer?[NEWLINE]agent:  A senior reviewer will take another look at your case and determine whether the decision can be changed based on a difference of opinion or an error.[NEWLINE]user: is that the higher level review I heard about or is that different?[NEWLINE]agent: Yes, in a Higher-Level Review you are asking for another review of the same evidence, and a senior reviewer will take another look at your case.[NEWLINE][BOUNDARY][NEWLINE]user: can I get more help as I go through this process?


user: Hello, I would like to know how long does it take VA to make a decision since I submitted the application?[NEWLINE]agent: How long have I submitted the application?[NEWLINE]user: two weeks ago[NEWLINE]agent: If it has been more than a week since you submitted your request to us and you have not received a response, please do not resubmit the request. Call our toll free hotline at 877 - 222 - 8387, Monday through Friday who will be happy to accommodate your request?[NEWLINE][BOUNDARY][NEWLINE]user: yes correct two weeks ago. and where should i go?[NEWLINE]agent: Go to the nearest VA medical center or clinic. Bring a signed VA Form 10 - 10EZ Application for Health Benefits with you. Find a VA medical center or clinic near you[NEWLINE][BOUNDARY][NEWLINE]user: What should I do to update my personal information?[NEWLINE]agent: unHGqS7r[NEWLINE][BOUNDARY][NEWLINE]user: What types of VA medical appointments are available for scheduling online?[NEWLINE]agent: This will depend on the VA health facility where you re receiving care.[NEWLINE][BOUNDARY][NEWLINE]user: Will my personal health information be protected?


user: Hello I need information about How long does it take for VA to make a decision after I submit the request?[NEWLINE]agent: Has it been more than a week since you submitted your request and you have not received a response?[NEWLINE]user: Yes[NEWLINE]agent: ok please don't reapply. Call our toll free hotline at 877 - 222 - 8387, Monday through Friday, we will be happy to assist you[NEWLINE][BOUNDARY][NEWLINE]user: What days do you attend by phone?[NEWLINE]agent: Monday through Friday, 8:00 a.m. to 8:00 p.m.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do after I send the request?[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if my application is approved?[NEWLINE]agent: Wait for your welcome call from VA. We ll call you to welcome you to the VA health care program, help you with scheduling your first doctor s appointment, and answer any questions you may have about your health care benefits[NEWLINE][BOUNDARY][NEWLINE]agent: You must find out what happens after applying[NEWLINE][BOUNDARY][NEWLINE]user: como saber qur pasa despues de mi solicitud? existe algun formulario donde pueda actualizar mi informacion personal?[NEWLINE]agent: To update your personal, insurance or financial information from a previous application, complete a VA Form 10 - 10EZR Health Benefits Update Form.[NEWLINE][BOUNDARY][NEWLINE]user: and where can I go personally?


user: Hello, I would like to know More information about the VA medical care application[NEWLINE]agent: Do you want to update your personal information?[NEWLINE]user: Yes[NEWLINE]agent: To update your personal, insurance or financial information from a previous application, complete a VA Form 10 - 10EZR Health Benefits Update Form.[NEWLINE][BOUNDARY][NEWLINE]user: I would like to know more information about obtaining medical attention, when submitting or applying my application, what should I do or what should I expect?[NEWLINE]agent: You'll have to refer to additional material to find that out.[NEWLINE][BOUNDARY][NEWLINE]user: Are there more information you can give me about the topic?[NEWLINE]agent: Sure. We have available for you some valuable information, such as the VA health care copay rates for different types of care, tests and medications.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know about some other Veterans benefits and services?[NEWLINE]user: That would be very touching of you. Yes please.[NEWLINE]agent: Well, yo have the s¡disability compensation pay.[NEWLINE][BOUNDARY][NEWLINE]user: What else?


user: I have questions about applying for health care[NEWLINE]agent: Okay, we can help you find out how to apply for VA health care benefits as a Veteran or service member[NEWLINE][BOUNDARY][NEWLINE]user: so what will I need to have ready?[NEWLINE]agent: You should find out if you are eligible for VA health care benefits, and you should have the documents that you will need ready[NEWLINE]user: I see. That is very useful. Hey, the other day I found out about something called Tricare, could you tell me more?[NEWLINE]agent: Sure. Tricare provides comprehensive health coverage, including health plans, prescription medicines, dental plans and programs for people with special needs. This program is managed by DOD's Health agency.[NEWLINE][BOUNDARY][NEWLINE]user: Umm, looks like a very complete program. Say, i remembered that a friend of mine has a child with something about its spine, i think it's called somthing bifida, sorry, do you know if he can get help for the child?[NEWLINE]agent: You mean Spina Bifida. And yes, if your friend is a Vietnam War Veteran, He may qualify for disability benefits for his child, including health care benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Great, i'll make sure he knows about this. Could you tell me what i have to be in order to qualify for Tricare?[NEWLINE]agent: Well, you may qualify if you're the family member of an active-duty, retired or deceased service member, National Guard soldier, reservist or medal of honor recipient.[NEWLINE][BOUNDARY][NEWLINE]user: I heard something about a camp lejeune?


user: I wanted to know how much time it takes for the VA to decide my claim[NEWLINE]agent: Has it been more than a week since you gave us your application and you haven't heard back?[NEWLINE]user: yes it has been 11 days[NEWLINE]agent: Don't turn in another application, you need to call our toll-free hotline at 877-222-8387 M-F[NEWLINE][BOUNDARY][NEWLINE]user: and how do I update some of info I sent in?[NEWLINE]agent: Do you want to update personal, financial, or insurance information from an earlier application?[NEWLINE]user: Yes[NEWLINE]agent: You need to fill out a Health Benefits Update Form VA Form 10-10EZR[NEWLINE][BOUNDARY][NEWLINE]user: I'm curious if I'm eligible for any VA health care coverage if I plan to retire?[NEWLINE]agent: If you retire, you are eligible for TRICARE. You may also qualify for certain VA health care benefits.[NEWLINE]user: What happens if I am separating from the service due to a service related illness or injury?


user: Good morning. I've been looking for information to apply for veterans health care, but i would like to know even more, Could you point me out?[NEWLINE]agent: Is your information needs related to updating your personal, insurance or financial information, regarding an earlier application?[NEWLINE]user: Yeah, that precisely.[NEWLINE]agent: Good. Then you must fill a VA Form 10-10 EZR or Health Benefits Update.[NEWLINE][BOUNDARY][NEWLINE]user: One more thing for information on the questions you would have to answer on FAFSA4caster. Could situations affect your eligibility for help?[NEWLINE]agent:  [6] Each Veteran s medical benefits package is unique.s   [7] Yours will include care and services to help :s   [8] Treat illnesses and injuriess[NEWLINE][BOUNDARY][NEWLINE]user: tell me more about the medical benefits package[NEWLINE]agent: [30] We cover preventive care services, like :s   [31] Health exams including gender - specific examss   [32] Health education including nutrition educations[NEWLINE]user: What requirements must I meet so that you fill prescriptions by a non - VA community provider?[NEWLINE]agent: are  you enrolled in VA health care?[NEWLINE]user: no


user: Hi, can you tell me what happens after I submit a request for VA medical care?[NEWLINE]agent: Do you want to know what happens after applying?[NEWLINE]agent: applied for a VA pension or disability benefits?[NEWLINE]user: Yes[NEWLINE]agent: You can check the status of those claims online. Check the status of your claim[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to inquire about service access.[NEWLINE]agent: To find out how to access these services, contact your VA social worker. Or, call our toll - free hotline at 877 - 222 - 8387, Monday through Friday, 8:00 a.m. to 8:00 p.m. ET. What's the best way for me to get these services? if I'm not already enrolled in the VA health care program?[NEWLINE][BOUNDARY][NEWLINE]user: I just need to remember to inquire about the application process. What should I do if I am in a nursing home and require community care?[NEWLINE]agent: You may need to complete a Request for VA Extended Care Services Form 10 - 10EC.[NEWLINE][BOUNDARY][NEWLINE]user: I see. Let me ask another question about the extended care services form? how is it?. Did I also hear about a Lejeune camp?[NEWLINE]agent: Yeah, that's something special.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if I haven't got a response from VA after more than a week of submitting my application?[NEWLINE]agent: please do not re-apply. Call our toll free hotline at 877 - 222 - 8387, Monday through Friday,[NEWLINE][BOUNDARY][NEWLINE]user: and how do I update my personal information?[NEWLINE]agent: Complete a VA Form 10 - 10EZR Health Benefits Update Form.[NEWLINE][BOUNDARY][NEWLINE]user: and who can help me get help applying for the benefit?[NEWLINE]agent: You can work with a trained professional called an accredited representative to get help applying for health care benefits[NEWLINE][BOUNDARY][NEWLINE]user: Go to the VA medical center that I run?


user: I need information about applying for health care[NEWLINE]agent: Are you trying to update your personal, insurance, or financial information from an earlier application?[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Do you have information on how to get care at home?[NEWLINE]agent: You will need to fill out an Application for Extended Care Services[NEWLINE][BOUNDARY][NEWLINE]user: Now I have to inquire about VA health care. Why is it necessary for me to provide details about my spouse's health-care coverage to VA?[NEWLINE]agent: for the same reason stated above. We ask for this information because we have to bill your private health insurance provider for any care, supplies, or medications we provide to treat your non-service-related conditions, illnesses, or injuries that are not related to your military service.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. I'd also like to know how to apply for VA Health Care.  Can you tell me how to apply in person in Spanish?[NEWLINE]agent: Para llenar su solicitude en persona, encuetre el Centro Médico de Veteranos mas cercano o reciba ayuda por medio del Departmaneto de Veteranos de su estado.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know more details about the mental health services provided by the VA. Can you explain to me what is included in these services?[NEWLINE]agent: In addition to online resources caregiver support coordinators at your nearest VA medical center and a caregiver peer support mentoring program can help connect caregivers to one another for support and learning[NEWLINE][BOUNDARY][NEWLINE]user: How do I submit an application in person? Please write in English if possible.[NEWLINE]agent: Go to your nearest VA medical center or clinic. Bring a signed Application for Health Benefits which is VA Form 10-10EZ with you. We can help you find a VA medical center or clinic near you[NEWLINE][BOUNDARY][NEWLINE]user: will it take more than a few weeks to hear back from you after I apply?


user: How can I apply for VA health care?[NEWLINE]agent: You can find out how to apply for VA health care benefits as a Veteran or service member.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have applied for a VA pension or disability benefits?[NEWLINE]agent: You can check the status of those claims and others online.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about VA health care that I'd like to ask. How do I keep track of my health and benefits?[NEWLINE]agent:  Refill and track your VA prescriptionsOrder a prescription refill and track your shipment online[NEWLINE]user: what do i do with my information


user: if i need to contact a national cemetery directly?[NEWLINE]agent:  you should contact a national cemetery directly in these cases[NEWLINE]agent: do you want to know the requirements?[NEWLINE]user: not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get information about the Burial at Sea program?[NEWLINE]agent: If you have questions about the Burial at Sea program,  please contact the United States Navy Mortuary Affairs office toll - free at 866 - 787 - 0081. We re here Monday through Friday, 8:30 a.m. to 5:00 p.m.[NEWLINE][BOUNDARY][NEWLINE]user: Also, to ask about disability benefits. How do I sign up? How do I know if I am eligible?[NEWLINE]agent: You can apply online right now[NEWLINE][BOUNDARY][NEWLINE]user: what other method can i use[NEWLINE][BOUNDARY][NEWLINE]agent: By mail[NEWLINE]user: how is the process by mail


user: hello I need information about si Can I get help paying for burial costs?[NEWLINE]agent: yes. If you are the registered spouse, legally recognized spouse, or legally designated designated relative of a veteran[NEWLINE]user: I'm not the spouse or a designated relative[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What things do you need to verify the family member's relationship with the deceased veteran?[NEWLINE]agent: These may include a death certificate, letters from your doctor, a divorce decree, a statement from the Social Security Administration, or other documents to support your claim.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know if I will be eligible for some benefits if my claim for Blue Water Navy Veterans Service Disability was not accepted before?[NEWLINE]agent: You may be eligible for DIC benefits under the 2019 Blue Water Navy Vietnam Veterans Act.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about records that can be used to prove a connection to a Veteran or a dependent's status. What are these records doing, exactly?[NEWLINE]agent: With these documents and other documents we can verify a relationship with a veteran or the status of a dependent.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question for you about DIC benefits. So, who do I contact to make a service request?[NEWLINE]agent: please call 877 - 907 - 8585. We re here Monday through Friday, 8:00 a.m. to 5:30 p.m.[NEWLINE][BOUNDARY][NEWLINE]user: and can I choose a funeral director?[NEWLINE]agent: of course you may want to choose a funeral director to help you plan the funeral. Then you or the funeral director can call the National Cemetery Programming Office at 800 - 535 - 1117 to request a burial.[NEWLINE][BOUNDARY][NEWLINE]user: What if the person's spouse died previously and was buried in a VA national cemetery, what information will they need?[NEWLINE]agent: You will need the spouse's full name, as well as the cemetery section and the number of the site where they were buried.[NEWLINE][BOUNDARY][NEWLINE]user: and when the burial is done what should we do


user: Hello. I'm looking for information related to get help for a funeral for a veteran, can you give me some information about it?[NEWLINE]agent: Yes, we can help you to get financial help for burial and funeral cost, but are the spouse or a designated legally chosen family member of the veteran?[NEWLINE]user: Yes. I'm the spouse of a veteran.[NEWLINE]agent: In that case, you can get help for the burial and funeral costs. You just need to apply for a veterans burial allowance.[NEWLINE][BOUNDARY][NEWLINE]user: I'm also curious about the Veterans Administration National Cemetery. Is burial in a tribal veterans cemetery included in this information?[NEWLINE]agent: This information is for VA national cemeteries.  The other cemeteries provide their own information.[NEWLINE][BOUNDARY][NEWLINE]user: How would I apply by mail?[NEWLINE]agent: You would need to fill out an Application for Pre-need Determination of Eligibility for Burial in a VA National Cemetery VA Form 40-10007 and sign it.  You would sent that completed application with copies of your supporting documents to the National Cemetery Scheduling Office in St. Louis.[NEWLINE]user: Can my sister who is 17 and currently serving now apply for burial using the same method you are telling me?[NEWLINE]agent: If a person is under 18, mentally unable to make decisions for themselves, or physically unable to sign the form they can have a court-appointed representative to sign the form for them.  However, if your sister is active, she is not a veteran. She does not yet know the terms of her discharge.[NEWLINE][BOUNDARY][NEWLINE]user: Does this also pertain to my own adult children?


user: I am thinking about funerals.[NEWLINE]agent: Do you have questions about our burial at sea program?[NEWLINE]user: No, I don't think so.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What if I am the spouse of a veteran? Can I get help paying for burial costs?[NEWLINE]agent: Yes, you may be able to get financial help.[NEWLINE][BOUNDARY][NEWLINE]user: Okay, that's it. I'm also curious about VA DIC and what I should document.[NEWLINE]agent: You must also provide evidence that one of these descriptions is true for the veteran or service member:The service member died while on active duty, on active duty for training or inactive - in-service training,  Veteran died of service-related illness or injury[NEWLINE][BOUNDARY][NEWLINE]user: I also hope to learn more about the burial arrangements and gather all pertinent information. What about memorials at grave sites?[NEWLINE]agent: We can discuss military funeral honors.[NEWLINE][BOUNDARY][NEWLINE]user: I also have a concern about burial benefits. Can you tell me all about VA claim appeals and reviews?[NEWLINE]agent: Yes, you can learn more about appeals and reviews of VA claims online.[NEWLINE][BOUNDARY][NEWLINE]user: I think it's really great, do burial honors or commemorative items have an additional cost? What types of honors can be requested?[NEWLINE]agent: For example, a burial flag or a presidential memorial certificate.[NEWLINE][BOUNDARY][NEWLINE]user: Will I need to contact the national cemetery?


user: Could you please give me information as to why I would need to contact a national cemetery directly?[NEWLINE]agent: You would have to contact a national cemetery directly to schedule a burial for an active-duty service member or to cancel or reschedule a burial.[NEWLINE]user: Are there any other reasons why I would have to contact them?[NEWLINE]agent: Over and above the reasons already mentioned you will also have to contact a national cemetery directly to change any information you already provided to the scheduling office.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any financial help available to help pay for burial costs?[NEWLINE]agent: Are you the spouse or a designated legally chosen family member of a Veteran?[NEWLINE]user: Yes I am the spouse of a Veteran.[NEWLINE]agent: As you are the spouse of a Veteran you may be able to get financial help for burial and funeral costs.[NEWLINE][BOUNDARY][NEWLINE]user: Could you provide me with information about the Burial at Sea Program?[NEWLINE]agent: Do you have a specific question about the Burial at Sea program?


user: I need help with a funeral[NEWLINE]agent: Are you the the legally recognized spouse or a designated family member of a Veteran?[NEWLINE]user: I am a designated relative[NEWLINE]agent: You may be able to get financial help for burial and funeral costs.  We can help you find out how to apply for a Veterans burial allowance.[NEWLINE][BOUNDARY][NEWLINE]user: we are having trouble finding some of the needed discharge documents so can you help us with that?[NEWLINE]agent: Yes, we will help you.  It may take us several days to check eligibility if you don’t have discharge documents.[NEWLINE][BOUNDARY][NEWLINE]user: this is new to us and we haven't gotten a pre-need letter, so what do we do?[NEWLINE]agent: You should get a funeral director to help you plan the burial. Then the person planning the funeral will need to take the appropriate steps to schedule the burial[NEWLINE]user: so there is more still to do that has to happen to do it right?[NEWLINE]agent: Yes, a funeral director can help you with the needed information and documents[NEWLINE][BOUNDARY][NEWLINE]user: Do we contact a national cemetery if we need to change something on a burial?


user: Hello there, I need to know if I have to contact a national cemetery directly or if I can do it through your service.[NEWLINE]agent: Yes, you should contact a national cemetery directly in certain cases.[NEWLINE]agent: Does any of the cases listed on our website apply to you?[NEWLINE]user: No, none of them.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: The reason I want to know is my husband was a veteran, he recently passed away, and I need to plan his burial. Can you help me by covering a part of my burial costs or how does it work?[NEWLINE]agent: Of course. You may be able to get financial help for burial and funeral costs, if you apply for a Veterans burial allowance.[NEWLINE][BOUNDARY][NEWLINE]user: I also need more information on appointing a person to be the claimant's representative, who can apply? what forms do I need? Where can i get more information?[NEWLINE]agent: To make an appointment of individual as claimant's representative VA form 21-22a. Which you have to download.[NEWLINE][BOUNDARY][NEWLINE]user: I think I don't have all the documents, I still can apply for this benefit?[NEWLINE]agent: You can still apply, and we'll help you by finding the supporting the documents we need. Keep in mind that the more information you can give us when you apply, the faster we can review your application and give you a decision.[NEWLINE]user: That's great. And if you need even more information?


user: I need help with my dads funeral[NEWLINE]agent: We can help you find out how to make burial plans for your father[NEWLINE][BOUNDARY][NEWLINE]user: how do I schedule the burial?[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have a pre-need decision letter that confirms eligibility?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Will you be getting a pre-need decision letter before the burial?[NEWLINE]user: no we won't[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: would the letter have let us know where we can do the burial and such?[NEWLINE]agent: the pre-need decision letter doesn’t identify a specific cemetery, since it is not possible to reserve these in advance.[NEWLINE][BOUNDARY][NEWLINE]user: During the Vietnam War, my husband was a sailor on an aircraft carrier. Is DIC available to him? Surviving Blue Water Navy Vietnam Veterans are eligible for DIC benefits?[NEWLINE]agent: Veterans who served on a Blue Water Navy vessel offshore of the Republic of Vietnam, or on another U.S. Navy or Coast Guard ship operating in the coastal waterways of Vietnam between January 9, 1962, and May 7, 1975, are now entitled to a presumption of service connection for illnesses related to Agent Orange exposure. This is a result of Public Law 116-23, also known as the Blue Water Navy Vietnam Veterans Act of 2019.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about the VA national cemetery burial. That's wonderful to hear. How do you decide whether or not to consider me?


user: Would you ever need to contact a national cemetery directly?[NEWLINE]agent: you should contact a national cemetery directly in these cases[NEWLINE]agent: you want to know the requirements[NEWLINE]user: yes[NEWLINE]agent: Schedule a burial for an active - duty service membersCancel or reschedule a burialsChange any information you already provided to the scheduling office[NEWLINE][BOUNDARY][NEWLINE]user: Can I get information about the Burial at Sea program?[NEWLINE]agent:  you have questions about the Burial at Sea program?[NEWLINE]user: not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get help paying for burial costs?[NEWLINE]agent:  If you re the spouse of record the legally recognized spouse or a designated legally chosen family member of a Veteran you may be able to get financial help for burial and funeral costs.Find out how to apply for a Veterans burial allowance[NEWLINE][BOUNDARY][NEWLINE]user: if I don't have a pre-need decision letter


user: Hello I need information about your VA care team[NEWLINE]agent: of course The objective of this team is to plan all the care you need to stay healthy throughout your life.[NEWLINE]agent: there are many who decide that they want to change to a different primary care doctor, is that your case?[NEWLINE]user: no, i don't want that. but thanks[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What should I do to build my team?[NEWLINE]agent: Build a partnership with you. You will be an active member of the team, and you will work with your team to plan and make decisions that meet your personal health goals.[NEWLINE]user: What should I do if I signed up for VA health care?[NEWLINE]agent: If you have already registered, find out how you can receive care from a provider in your local community through community care.[NEWLINE][BOUNDARY][NEWLINE]user: I have another concern about VA health care, where will a veteran get help?[NEWLINE]agent: You may be able to get help with assisted living, residential live-in or home health care through VA.[NEWLINE]user: What must be true for my non-VA prescription to get filled?[NEWLINE]agent: Are you enrolled in VA health care right now?[NEWLINE]user: No, I am not enrolled right now.


user: What is the approach with my VA primary care provider and the PACT team?[NEWLINE]agent: The VA makes your health care the most important thing and works along with your VA primary care provider.[NEWLINE][BOUNDARY][NEWLINE]user: Who is the provider that will take care of me at the VA?[NEWLINE]agent: Have you signed up for VA healthcare and chose your main VA location?[NEWLINE]user: No, I have not signed up for VA health care or chose my main VA location yet.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: If I am enrolled in VA health care can I receive care through community care?[NEWLINE]agent: You can find out how to receive the care in your community.[NEWLINE][BOUNDARY][NEWLINE]user: That's helpful to hear. Do you have any experience with VA health care? How do I keep track of my health and benefits?[NEWLINE]agent:  Refill and track your VA prescriptionsOrder a prescription refill and track your shipment online[NEWLINE][BOUNDARY][NEWLINE]user: I'd also like to learn more about VA primary care providers and why it's so important to have me at the center of care.[NEWLINE]agent: At the VA research has showed this kind of centered approach lead to a better quality care and each patient is more satisfied.[NEWLINE][BOUNDARY][NEWLINE]user: I'm also interested in learning more about VA health care benefits. My VA health insurance benefits cover regular eye tests, right?


user: I'm a veteran in need of some information about my primary care provider.[NEWLINE]agent: Of course. At VA, we take a team approach to health care with you at the center. Research shows this kind of approach leads to better quality care, more satisfied patients, and fewer hospital visits.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know who will provide care for you at VA?[NEWLINE]user: Yes, that'd be great.[NEWLINE]agent: Have you signed up for VA health care and chosen your main VA location?[NEWLINE]user: No, not yet.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Who will be responsible for my care then?[NEWLINE]agent: We'll assign you to a health care team called a Patient Aligned Care Team or PACT. Your team will be made up of you, those who support you like your family members and caregivers, and your health care providers.[NEWLINE][BOUNDARY][NEWLINE]user: When I register, what will be my benefits, my health care coverage?[NEWLINE]agent: You can get help managing your disability or health condition while living at home, for example. The services you qualify for will depend on your needs and whether a service is available in your area.[NEWLINE][BOUNDARY][NEWLINE]user: And how can I pay for those services?


user: Hello, how are you today? I came here looking for information about my primary care provider.[NEWLINE]agent: Of course. At VA, we take a team approach to health care with you at the center. Research shows this kind of approach leads to better quality care, more satisfied patients, and fewer hospital visits.[NEWLINE][BOUNDARY][NEWLINE]user: Well, that's great and all, but who will provide care for me?[NEWLINE]agent: Have you signed up for VA health care and chosen your main VA location?[NEWLINE]user: No, I havent. I was planning on doing that later.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What if I need other services to fulfill my needs?[NEWLINE]agent: In that case, your team may call other providers like social workers or specialists to help with your care.[NEWLINE][BOUNDARY][NEWLINE]user: ok perfect, also i would like to know what type of VA dental care benefit i qualify for? and what kind is it?[NEWLINE]agent: You are in: Class III[NEWLINE][BOUNDARY][NEWLINE]user: Now, a seemingly unrelated question: Who will provide treatment for me at VA, and the specialists will be part of my health-care team?[NEWLINE]agent: A primary care provider, your main doctor, nurse practitioner, or physician s assistant and a clinical pharmacist, a pharmacist who works with you and your primary care provider to make sure you're taking the medicines that are right for you and your overall health.[NEWLINE][BOUNDARY][NEWLINE]user: I see. Another question about health care goes. Can I get help if I am homeless?


user: I just want to know what kind of providers will be helping me through the VA.[NEWLINE]agent: You will have a team working together to take care of you. We find the team approach leads to higher quality care.[NEWLINE][BOUNDARY][NEWLINE]agent: Did you need to know more information about the team providing your care?[NEWLINE]user: Yes, how will I know who is on the team that helps me?[NEWLINE]agent: Have you signed up for VA health care and chosen your main VA location yet?[NEWLINE]user: Yes, I have done both of those already.[NEWLINE]agent: Your local VA location will assign you a health care team called a Patient Aligned Care Team or PACT. It will include you, your support team such as family, friends, or caregivers, and your health care providers.[NEWLINE][BOUNDARY][NEWLINE]user: I see what you mean. Another question on   issue. Is there a phone number I can call for more information?[NEWLINE]agent: You can talk privately with a trained VA counselor for free, just call the National Call Center for Homeless Veterans at 877-424-3838.  they are available 24 hours a day, 7 days a week[NEWLINE]user: On a somewhat related note, I am hesitating. Since I'm already enrolled, shouldn't I have a care team assigned to me already?[NEWLINE]agent: You may also be able to get a provider in the local community instead through community care.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible to learn more about priority groups?


user: I wanted more info on my primary care provider[NEWLINE]agent: At VA, we take a team approach to health care to provide better quality care, more satisfied patients, and fewer hospital visits.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know who your VA primary care provider will be?[NEWLINE]user: no, I wanted to know something else[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: what will the VA care do for me?[NEWLINE]agent: Your team’s goal is to plan for all the care you need to help you stay healthy and well throughout your life.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question, I have hearing and vision loss, endorsed by my doctor, what steps should I follow to obtain hearing aids through VA?[NEWLINE]agent: if possible Find out how to get hearing aids through VA[NEWLINE][BOUNDARY][NEWLINE]user: What requirements do I need to meet?[NEWLINE]agent: Do you have compensable service - disability related, a disability linked to your military service for which you are receiving VA disability payments?[NEWLINE]user: Yes


user: what's with the pact team?[NEWLINE]agent: It is the VAs approach to health care with you at the center. The team approach leads to better quality care, more satisfied patients, and fewer hospital visits.[NEWLINE][BOUNDARY][NEWLINE]user: how did the team come together?[NEWLINE]agent: Have you signed up for VA health care and chosen your main VA location?[NEWLINE]user: no, I am just doing research[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: what if I had just signed up for all that you asked, what would happen next?[NEWLINE]agent: You would be assigned to a health care team called a Patient Aligned Care Team or PACT. Your team would be made up of you, those who support you, and your health care providers.[NEWLINE]user: What services do VA medical centers offer, as part of the VA Health Care program?[NEWLINE]agent: VA medical centers offer a wide range of services to cover your healthcare needs.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible to choose my primary care physician if I don't like the one I've been assigned to? And where can I request regarding this matter?[NEWLINE]agent: You will need to talk to your health care team leader or to the patient advocate at your VA medical center to take care of that[NEWLINE]user: This makes me think of applying the documents and information.  Could you please tell me how I can apply in person in Spanish?


user: I have questions about the care team[NEWLINE]agent: Your VA care team’s goal is to plan for all the care you need to help you stay healthy and well throughout your life.[NEWLINE]agent: Are you thinking of changing your primary care doctor?[NEWLINE]user: no, I like him[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: what is a PACT?[NEWLINE]agent: A Patient Aligned Care Team or PACT is made up of you, those who support you like your family members and caregivers, and your health care providers.[NEWLINE][BOUNDARY][NEWLINE]user: Could you tell me more about  where you ll get care?[NEWLINE]agent: We may pay for emergency care in a non-VA setting. Contact the nearest VA medical center as soon as possible if he needs emergency care and ask to talk to the patient transfer or patient administration representative. Payment for emergency care in a non-VA setting ends when a VA provider concludes that the Veteran is stable enough to be transferred to a VA medical center.[NEWLINE]user: where does he go for small things like cuts and such?[NEWLINE]agent: He can use places that are part of our community provider network, but he will need to be enrolled in VA health care and have received care from us within the past 24 months[NEWLINE]user: are vets covered for care outside of the US?[NEWLINE]agent: Yes, just sign-up for the Foreign Medical Program[NEWLINE]user: didn't know that one.  and for my friend we just call 911 if it's an emergency and don't have time to look at the internet for help on what to do?


user: I'm looking for more info about the GI BIll[NEWLINE]agent: Okay, we can help you find out if you can use GI Bill benefits for college as a Veteran, service member, or qualified dependent. We can also help you learn about payment rates for undergraduate and graduate degree courses at institutions of higher learning[NEWLINE][BOUNDARY][NEWLINE]user: when does the VA send the payments to us?[NEWLINE]agent: We will send them out after each month's classes., so if you had classes in November for example, then you would get the payment in December.[NEWLINE]agent: Will you be using the Post-9/11 GI Bill?[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: when does the post 9 11 bill make payments?[NEWLINE]agent: Tuition and fees are payed directly to the school and money for books is payed to the student at the beginning of the term[NEWLINE][BOUNDARY][NEWLINE]user: how does the Bill pay for graduate programs?[NEWLINE]agent: The school decides how to rate each hour then we will pay on that.  If they consider a 2 hr class full time then we would pay the full-time rate[NEWLINE][BOUNDARY][NEWLINE]user: can I attend to schools at once?[NEWLINE][BOUNDARY][NEWLINE]user: ok thanks, now regarding the benefits of GBill, what could you tell me about this law?[NEWLINE]agent: As said before, it can help you to pay for school or job training.[NEWLINE][BOUNDARY]


user: hello I need information about Undergraduate and graduate degrees for veterans[NEWLINE]agent: We are counting on the program to issue payments after school each month. For example, you will receive payment for classes in November in December.[NEWLINE]agent: like what is proposed by the bill Y after 9/11?[NEWLINE]user: If I wanted to know[NEWLINE]agent: For the post 9/11 GI Bill, we pay: Tuition and fees directly to the school  Money for books at the beginning of the term[NEWLINE][BOUNDARY][NEWLINE]user: and who qualify for this benefit?[NEWLINE]agent: Those who qualify for this benefit include a veteran, service member, or qualified dependent.[NEWLINE][BOUNDARY][NEWLINE]user: Can I use the GI Bill to pay for classes for more than one degree?[NEWLINE]agent: After you earn your first degree, you can use any remaining GI Bill benefits to pay for classes in another degree.[NEWLINE][BOUNDARY][NEWLINE]user: And in which institutions can I use this benefit?[NEWLINE]user: I'm curious on what resources do you use in order to gain details regarding the GI Bill benefits?[NEWLINE]agent: For this we use the GI Bill comparison too and the veterans service organization.[NEWLINE]agent: you can enjoy it in higher education institutions such as a 4-year university, a community college or a graduate school.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. I'd also like to know about my VA benefits, how much does VA cover for graduate programs?[NEWLINE]agent: The school decides how to grade each hour. but we will pay you the full time fee.[NEWLINE][BOUNDARY][NEWLINE]user: And this benefit includes study tools, such as books?


user: Hi, I would like to know if I can use the GI Bill to pay for classes for more than one degree?[NEWLINE]agent: we are here to help you, the answer is yes dear customer[NEWLINE]agent: already got your first title?[NEWLINE]user: Yes[NEWLINE]agent: Nice to meet you, we are happy to inform you that you can use any remaining GI Bill benefits to pay for other degree classes if you wish[NEWLINE][BOUNDARY][NEWLINE]user: And in which institutions can I obtain the next degree that the program covers?[NEWLINE]agent: You can do this at higher education institutions such as a 4-year university, community college, or graduate school.[NEWLINE][BOUNDARY][NEWLINE]user: And how do they make VA payments?[NEWLINE]agent: We issue payments after school each month. For example, you will receive payment for classes in November in December.[NEWLINE]user: and the post-9/11 GI bill what benefits does it give?[NEWLINE]agent: For the post 9/11 GI Bill, we pay:Tuition and fees directly to school  Money for books at the beginning of the term[NEWLINE][BOUNDARY][NEWLINE]user: Can I take classes in more than one school at the same time?[NEWLINE][BOUNDARY][NEWLINE]user: I see what you mean. I'd like to ask another question about the benefits of the GI Bill. Is there anything else you can do to assist me with my benefits?[NEWLINE]agent: You can use the GI Bill Comparison Tool or you can contact Veterans Service Organizations to help you explore options and find out what benefits you can get.[NEWLINE][BOUNDARY]


user: I'm here for answers on the GI Bill and its usage[NEWLINE]agent: Okay, we can help you find out if you can use GI Bill benefits for college as a Veteran, service member, or qualified dependent. You can learn about payment rates for undergraduate and graduate degree courses at institutions of higher learning.[NEWLINE][BOUNDARY][NEWLINE]user: I want to know if I can use the GI Bill for two degrees?[NEWLINE]agent: Yes, you can[NEWLINE]agent: Have you gotten your first degree?[NEWLINE]user: yes[NEWLINE]agent: You can use any GI Bill benefits you have left over to pay for classes for another degree[NEWLINE][BOUNDARY][NEWLINE]user: could I have gone to another school at the same time I was working on my first degree?[NEWLINE][BOUNDARY][NEWLINE]user: May I ask another question? Are there more any additional information for GI Bill benefits?[NEWLINE]agent: Yellow Ribbon Program Find out if your school participates in the Yellow Ribbon Program, which can help pay for tuition costs that the post-9/11 GI Bill does not cover.[NEWLINE][BOUNDARY][NEWLINE]agent: You could have as long as the classes at both schools count toward your degree, and the school from where you are getting your degree considers the classes at the second school as required in order to get your degree[NEWLINE][BOUNDARY][NEWLINE]user: That's useful to know. Also, about my payments. How can you figure out how much money I'll get?[NEWLINE]agent: We decide payment based on the number of classes you go to and the hours spent in those classes[NEWLINE][BOUNDARY][NEWLINE]user: Does the Post 9-11 GI Bill pay the same way?


user: Hi. I'm a veteran and I was wondering how I would get my payment for the benefits for degree?[NEWLINE]agent: We issue the payments after each month's classes, that means you'll get the payment for november classes in december, for example.[NEWLINE]agent: Are you under the benefit of the post-9/11 GI bill?[NEWLINE]user: Yes. I was selected for that benefit, it got anything in particular.[NEWLINE]agent: For the post-9/11 gi bill, we pay for tuition and fees directly to the school and the money for books is send to you at the beginning of the term.[NEWLINE][BOUNDARY][NEWLINE]user: Got it. Now, what about the rates for the payments? It depends on the school or something?[NEWLINE]agent: The payment rates depends on the school or institution of higher learning like a 4-years university, community college or graduate school.[NEWLINE][BOUNDARY][NEWLINE]user: And how much you will pay me?[NEWLINE]agent: The schools or institutions decides how to rate each hour, and we will pay you the full-tie rate.[NEWLINE][BOUNDARY][NEWLINE]user: It's possible to take classes on more than one school with the benefit?[NEWLINE]agent: Yes, you can take classes at more than one school, as long as the classes at both schools counts toward your degree and this be a requirement of the first school in order to get your degree.[NEWLINE][BOUNDARY][NEWLINE]user: This benefits only works for me? It can't go for anyone on my family too?[NEWLINE]user: I also need to know more information about including my family, which interests me a lot. What other options do I have regarding GI Bill benefits?[NEWLINE]agent: You can use the GI Bill Comparison Tool or apply for education benefits.