user: Is there anything I should be aware of when choosing a vehicle to purchase?[NEWLINE]agent: You should consult the YouTube video of the NMVTIS Vehicle History for Consumers[NEWLINE]agent: Are you knowledgeable in car mechanics?[NEWLINE]user: No I'm not[NEWLINE]agent: Do you know what to look for when deciding if a vehicle is roadworthy?[NEWLINE]user: Yes I do[NEWLINE]agent: If you don't know what to look for, you should employ a professional technician to examine the vehicle[NEWLINE]user: What should I request from the dealer before I purchase a vehicle?[NEWLINE]agent: You should find out about any warranties that the dealer provides and whether they provide services or subcontract these to a repair shop[NEWLINE][BOUNDARY][NEWLINE]user: What should I do before I sell my vehicle?[NEWLINE]agent: You must ensure that you remove your license plates and windshield registration sticker from the vehicle. This will help you avoid any parking tickets that don't belong to you[NEWLINE][BOUNDARY][NEWLINE]user: Is there any information that you can give me about pricing of vehicles?


user: I want to know about title branding[NEWLINE]agent: OK, has your vehicle been rebuilt, reconstructed, or not originally manufactured to U.S. standards[NEWLINE]user: yes, it was rebuilt[NEWLINE]agent: You should have a branding notice printed on the title certificate[NEWLINE][BOUNDARY][NEWLINE]user: How would I choose a vehicle?[NEWLINE]agent: Choose one by your needs and budget[NEWLINE][BOUNDARY][NEWLINE]user: what if I have a complaint about the vehicle?[NEWLINE]agent: mention it to the dealership management, keep records of all contacts with anyone regarding the vehicle and keep copies of orders and invoices[NEWLINE]user: I'm having problems with a dealer, is there anywhere I could write and state my case[NEWLINE]agent: yes, here is the address...Bureau of Consumer and Facility Services, PO Box 2700-ESP, Albany, NY 12220 - 0700[NEWLINE][BOUNDARY][NEWLINE]user: It says " THIS VEHICLE WAS RETURNED TO THE MANUFACTURER OR DEALER BECAUSE IT DID NOT CONFORM TO ITS WARRANTY", what does that mean[NEWLINE]agent: It is a notice that must be on the vehicle because of a court finding or settlement under the state 's Lemon Law[NEWLINE][BOUNDARY][NEWLINE]user: and what do I need to disclose when transferring the title to a new owner


user: Can you tell me what proof of vehicle ownership is?[NEWLINE]agent: Sure, proof of vehicle ownership is a Manufacturer's Certificate of Origin.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to do if I want to trade in or sell my vehicle?[NEWLINE]agent: You need to make sure to remove the license plate and windshield registration stick that shows your plate number.  This will help prevent you from being charged any type of parking ticket that doesn't belong to you.[NEWLINE]user: What happens if I don't turn in my plates?[NEWLINE]agent: Your driver's license could be suspended.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to sign anything  on a certificate of sale?[NEWLINE]agent: Yes, you mist sign the odometer and damage disclosure statements.[NEWLINE][BOUNDARY][NEWLINE]user: Can I transfer my plates to another vehicle?[NEWLINE]agent: Yes you are able to do that.[NEWLINE][BOUNDARY][NEWLINE]user: What does rebuilt salvage mean?[NEWLINE]agent: I means a vehicle with this label has been rebuilt after being wrecked.[NEWLINE][BOUNDARY][NEWLINE]user: Can I sell my license plate on the vehicle?[NEWLINE]agent: No, you have to take it off before selling.[NEWLINE]agent: What do I need to do when transferring my title cert to the new owner?


user: Hello I would like to become an instructor at a driving school. Would you tell me a bit about the requirements?[NEWLINE]agent: Certainly. In order to be certified you must be employed by a licensed driving school and be at least 21 years of age.[NEWLINE]agent: Additional information is available as well. Would you be interested in receiving it?[NEWLINE]user: Yes please tell me about this information.[NEWLINE]agent: You must contact DTP or Drier Training Program for said information.[NEWLINE]user: Is there additional training if I want to be a fully qualified instructor?[NEWLINE]agent: Yes there is a 30-hour Teaching Techniques and Methodology course for those that wish to teach the Pre - licensing Course.[NEWLINE][BOUNDARY][NEWLINE]user: Are driving schools investigated on a regular basis?[NEWLINE]agent: Yes the DMV conducts inspections and audits that require driving schools to follow requirements and typically the regulations of the municipality in which it is operating.[NEWLINE][BOUNDARY][NEWLINE]user: Will I receive an official certificate once I pass all the required exams?[NEWLINE]agent: Yes and you must possess this certificate at all times while providing driving instructions.[NEWLINE][BOUNDARY][NEWLINE]user: What is the address of the DTP please?


user: What forms do I need for driving school?[NEWLINE]agent: A driving school instructor can only be certified when s / he is employed by a licensed driving school[NEWLINE]agent: For additional information see below[NEWLINE]user: What do I do if that does not apply to me?[NEWLINE][BOUNDARY][NEWLINE]user: How do I get more info on this?


user: Hi, I am planning to move. What should I do with my license plates if I move from New York?[NEWLINE]agent: Do you want to register your vehicle in another US state?[NEWLINE]user: Yes[NEWLINE]agent: okay. for that you must deliver the registration and license plates of your vehicle to the New York DMV[NEWLINE][BOUNDARY][NEWLINE]user: Is out-of-state insurance acceptable for a vehicle registered in New York?[NEWLINE]agent: I am not sorry to inform you that it is not acceptable[NEWLINE]user: and there is no coverage outside of the state of new york?[NEWLINE]agent: no, the reality is that we will never accept out-of-state insurance coverage of any kind for a vehicle registered in New York. we are sorry[NEWLINE][BOUNDARY][NEWLINE]user: is that someone told me that if possible. Can I get insurance out of state and keep my vehicle registered in New York?[NEWLINE]agent: No. If you replace your New York State insurance coverage with out-of-state insurance, your valid insurance coverage will expire. We will suspend your registration and we may suspend your driver's license.[NEWLINE]user: and If I choose to replace my New York State insurance coverage with out-of-state insurance...


user: Yes I'm moving and need to know what to do about my plates.[NEWLINE]agent: Do you want to register your vehicle in another state?[NEWLINE]user: No.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible to an insurance in another state and keep my vehicle registered in New York?[NEWLINE]agent: No that is not possible.[NEWLINE]agent: Have you replaced your New York State insurance coverage with out- of-state insurance?[NEWLINE]user: Not yet, I'm seeing if it's possible.[NEWLINE]user: What happens if I do?[NEWLINE]agent: The DMV will take action against your New York State registration and driver license even if you move out of New York.[NEWLINE]user: Will I have trouble getting a new license in New Jersey?


user: Hello I need information about What should I do with my plates if I move from New York?[NEWLINE]agent: Do you want to register your vehicle in another state?[NEWLINE]user: Yes[NEWLINE]agent: If you want to register your vehicle in another state, you must deliver your vehicle registration and license plates to the New York DMV[NEWLINE][BOUNDARY][NEWLINE]user: Can I get insurance out of state and keep my vehicle registered in New York?[NEWLINE]agent: do not[NEWLINE]agent: Have you replaced your New York State insurance coverage with out-of-state insurance?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: I registered my vehicle out of state, and then received a letter from the DMV about an insurance lapse in the vehicle. What I can do?[NEWLINE]agent: Send us a copy of your out-of-state record in your name along with a copy of your out-of-state insurance if available[NEWLINE][BOUNDARY][NEWLINE]user: What happens if my valid insurance coverage expires?


user: What do I need to do with my plates if I move out of New York?[NEWLINE]agent:  you want to register your vehicle in another state[NEWLINE]user: yes[NEWLINE]agent: you must surrender your vehicle registration and plates to the New York DMV[NEWLINE][BOUNDARY][NEWLINE]user: Can I obtain out-of-state insurance and keep my vehicle registered in New York?[NEWLINE]agent: No[NEWLINE]user: I need more information[NEWLINE]agent:  your valid insurance coverage will lapse. We will suspend your registration and may suspend your driver license[NEWLINE]user: What other measures will they take?[NEWLINE]agent:  We will take actions against your New York State registration and driver license even if you move out of New York. This can affect your ability to have a driver license in your new state.[NEWLINE][BOUNDARY][NEWLINE]user: Is out-of-state insurance acceptable for a vehicle registered in New York?


user: What do I need to do with my plates if I move out of New York?[NEWLINE]agent: you want to register your vehicle in another state?[NEWLINE]user: not[NEWLINE]user: If I want to register your vehicle in another state?[NEWLINE]agent: you must surrender your vehicle registration and plates to the New York DMV[NEWLINE][BOUNDARY][NEWLINE]user: Is out-of-state insurance acceptable for a vehicle registered in New York?[NEWLINE]agent: No[NEWLINE]user: If my vehicle is registered in New York State[NEWLINE]agent:  you must have New York insurance coverage. We will never accept out - of - state insurance coverage of any type for a vehicle registered in New York[NEWLINE][BOUNDARY][NEWLINE]user: I registered my vehicle out of state, and then I received a letter from the DMV about a lapse of insurance on the vehicle. What can I do?


user: I will be moving out of state at the end of month, do I need to surrender by plates or can I keep them?[NEWLINE]agent: Will you be registering your vehicle in another state?[NEWLINE]user: No I will not be registering it in another state.[NEWLINE][BOUNDARY][NEWLINE]user: My vehicle is registered in New York and I would like to know if out-of-state insurance is acceptable for this vehicle?[NEWLINE]agent: Unfortunately out-of-state insurance is not acceptable for a vehicle registered in NY.[NEWLINE]user: So what you are telling me is that only New York insurance coverage is allowed?[NEWLINE]agent: Yes you must have New York insurance coverage for any type of vehicle registered in New York.[NEWLINE][BOUNDARY][NEWLINE]user: If I want to register my vehicle in another state what must I do with my NY plates?[NEWLINE]agent: You are required to surrender your vehicle registration and plates to the New York DMV.[NEWLINE][BOUNDARY][NEWLINE]user: I no longer life in NY but received a letter from the DMV about a lapse of insurance on my vehicle, what should I do to resolve this problem?[NEWLINE]agent: To solve this matter please send a copy of your out of state registration in your name along with a copy of your out of state insurance to NYS Department of Motor Vehicles Financial Security Bureau PO BOX 2725 Albany NY 12220 - 0725[NEWLINE][BOUNDARY][NEWLINE]user: I have out of state insurance on my vehicle, do I still have to obtain NY coverage as well?


user: Hi there. I probably will be moving out new york, but I got some doubts about the registration of my car.[NEWLINE]agent: Sure, no problem. You can not have you car registered in new york with a out-of-state insurance.[NEWLINE]agent: That was your doubt?[NEWLINE]user: Something like that, but not that exactly.[NEWLINE][BOUNDARY][NEWLINE]user: There is a chance that I register my vehicle in another state and get issues with the dmv due the insurance?[NEWLINE]agent: Yes, you may have troubles with that. To avoid that, you need to send us a copy of your out-of-state registration in your name along with a copy of your out-of-state insurance.[NEWLINE][BOUNDARY][NEWLINE]user: And what happens if I register my vehicle in another state?[NEWLINE]agent: If you do that, you will have to surrender your vehicle registration and plates to the dmv.[NEWLINE]user: And once I do that, I then be able to get an insurance of another state without problem?[NEWLINE]agent: Yes, then you will be free to get an insurance from the state where you do your registration and you must meet the requirements of that state.[NEWLINE]user: And what will happens wit my registration and license?


user: Hey there. I'm having some doubts related to if is possible or not have a insurance from another state and keep my car registered in the new york state.[NEWLINE]agent: We are here to serve you. But, no, is not possible.[NEWLINE]agent: Are you trying to do that?[NEWLINE]user: No, not yet. But I have some questions about it.[NEWLINE][BOUNDARY][NEWLINE]user: So, if I want to move to another state, how do I do to register my vehicle there where I go?[NEWLINE]agent: You will need to surrender your vehicle registration and plates to the new york dmv.[NEWLINE][BOUNDARY][NEWLINE]user: o.k., I get that. But what will happen with my coverage meanwhile?[NEWLINE]agent: Your valid insurance coverage will lapse.[NEWLINE][BOUNDARY][NEWLINE]user: so, if I get a insurance for my vehicle in another state I may have troubles?[NEWLINE]agent: That's right. But you can send us a copy of this documents, to avoid any kind of sanction.[NEWLINE][BOUNDARY][NEWLINE]user: And what will happen if I don't send you that document?


user: Hello I need information about how to renew a CDL[NEWLINE]agent: It is very important that you renew your CDL as your standard CDL will not be accepted as proof of identification to board a domestic flight after October 1, 2020.[NEWLINE]agent: Do you plan to travel in the next days and do not have a passport?[NEWLINE]user: Yes[NEWLINE]agent: We highly recommend that you upgrade to an Enhanced or REAL ID when renewing. It is essential that you get more information about enhanced documents, REAL ID and standard.[NEWLINE][BOUNDARY][NEWLINE]user: ok and what do i need to renew a CDL?[NEWLINE]agent: It is important that In addition to meeting the requirements to renew any type of driver's license, to renew your CDL, you will need to Comply with the federal requirements for medical certification[NEWLINE][BOUNDARY][NEWLINE]user: ok thanks and could you tell me what the price is for an 8 year driver's license?[NEWLINE]agent: of course, the MCTD fee is $ 16.[NEWLINE][BOUNDARY][NEWLINE]user: and the renewal must be done in a DMV office?[NEWLINE]agent: Yes, you must come to a DMV office to renew a CDL commercial driver's license or a CLP commercial license permit. Please complete this guide to ensure you have the proof of identification you need before you come.[NEWLINE]user: and what should i do before i go?[NEWLINE]agent: it's important that you find your evidence[NEWLINE]user: Excuse me, I deleted the previous message, can you tell me again if the renewal should be done in a DMV office?


user: I want to renew my CDL, I need some info about it, please.[NEWLINE]agent: Attentive to this: Your Standard CDL will not be accepted as proof of identification to board a domestic flight after October 1, 2020.[NEWLINE]agent: Do you have a passport to travel?[NEWLINE]user: Yes, I got it.[NEWLINE]agent: Ok. Please, we recommend you upgrade to an Enhanced or REAL ID when you renew. Get more information about Enhanced, REAL ID and Standard documents.[NEWLINE]user: What if I don't have time to get a Real ID?[NEWLINE]agent: Please, get you Real ID today or as soon as possible.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to renew my CDL?[NEWLINE]agent: You must meet the requirements to renew any type of driver's license, in addition to other requirements.[NEWLINE]user: I have a revocation. Is this a problem?[NEWLINE]agent: Yes, because we will reject your application.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have an endorsement of H or X?[NEWLINE]agent: In that case, you must pass the hazardous materials knowledge test at a DMV office within 2 years of your renewal and pay an additional $5 fee for the test. If you are a resident from Bronx, Kings Brooklyn, New York Manhattan, Queens, Richmond Staten Island ; Dutchess, Nassau, Orange, Putnam, Rockland, Suffolk or Westchester, you must pay a supplemental Metropolitan Commuter Transportation District (MCTD) fee. The MCTD fee is $1.00 for every 6 months the permit or driver license will be in effect.[NEWLINE][BOUNDARY][NEWLINE]user: Where should I renew?


user: How to renew a CDL[NEWLINE]agent: Please note that Your standard CDL will not be accepted as proof of identification to board a domestic flight after October 1, 2020[NEWLINE]agent: Do you plan to travel and do not have a passport?[NEWLINE]user: yes[NEWLINE]agent: we recommend you upgrade to an Enhanced or REAL ID when you renew. Learn more about Enhanced, REAL ID and Standard documents[NEWLINE][BOUNDARY][NEWLINE]user: what is the renewal rates[NEWLINE]agent: add an additional $ 8.00 to the fee above[NEWLINE][BOUNDARY][NEWLINE]user: ok when can i get my id[NEWLINE]agent: Get your Enhanced or REAL ID today[NEWLINE][BOUNDARY][NEWLINE]user: If I indicate the types of driving NI not excepted or Intrastatal not excepted NA in my renewal, what should I provide[NEWLINE]agent: you must provide a legible copy of your current USDOT Medical Examiner s Certificate to DMV if it is not already on file. Please see Federal Requirements for Commercial Driver License CDL Applicants pdf [ 7 ] MV-44.5 to help you determine your driving type.[NEWLINE]user: If I have an open suspension or revocation[NEWLINE]agent:  we will reject your application[NEWLINE]user: what do i need to renew a CDL


user: Hello I need information about how to renew a CDL[NEWLINE]agent: It is important that you know this WARNING: Your standard CDL will not be accepted as proof of identification to board a domestic flight after October 1, 2020.[NEWLINE]agent: Do you plan to travel and do not have a passport?[NEWLINE]user: yes that's my case[NEWLINE]agent: We recommend that you upgrade to an Enhanced or REAL ID when renewing. Learn about Enhanced, REAL ID, and Standard documents[NEWLINE][BOUNDARY][NEWLINE]user: can you tell me what are the renewal fees[NEWLINE]agent: The listed rates include the photographic documents fee and the MCTD additional fee for the Metropolitan District of Public Transportation, if necessary[NEWLINE]user: What if I have a Class M or MJ motorcycle?[NEWLINE]agent: In that case add an additional $ 8.00 to the above rate.[NEWLINE][BOUNDARY][NEWLINE]user: What if my type of driving is intrastate, not excepted?[NEWLINE]agent: In that case you must provide a legible copy of your current USDOT Medical Examiner Certificate to the DMV if it is not already on file.[NEWLINE]user: What requirements do I need to meet?


user: how Renew a CDL[NEWLINE]agent: Your Standard CDL will not be accepted as proof of identification to board a domestic flight after October 1, 2020[NEWLINE]agent: you plan to travel and do n't have a Passport?[NEWLINE]user: yes[NEWLINE]agent: we recommend you upgrade to an Enhanced or REAL ID when you renew. Learn more about Enhanced, REAL ID and Standard documents[NEWLINE]user: when can i get the id[NEWLINE]agent: Get your Enhanced or REAL ID today[NEWLINE][BOUNDARY][NEWLINE]user: can you give me details of Renewal Fees[NEWLINE]agent:  The fees listed include the photo document fee and the supplemental Metropolitan Commuter Transportation District MCTD fee, if required[NEWLINE]agent: Do you have any other classes combined with a motorcycle?


user: Hey there, i'm looking to renew a commercial driving license. Could you guide me a little on that?[NEWLINE]agent: Sure, no problem. Before proceeding, let me tell you won't be able to use your standard commercial license to go on board of a domestic flight after October 1,2020.[NEWLINE]agent: In any case, are you planning to go traveling soon? Do you have Passport?[NEWLINE]user: Yes, i'm planning to travel but in fact, i don't have passports available.[NEWLINE]agent: Well, to avoid issues in that matter, we would recommend you to upgrade your CDL to an Enhanced or Real ID when you renew.[NEWLINE][BOUNDARY][NEWLINE]user: You know, that would be pretty convenient. I'll think about it. Look, i already gathered some requirements, Will i need something else?[NEWLINE]agent: In fact, you'll need to do something else. You need to meet the federal medical certification requirements. Besides, you need to have proof of your legal presence in the U.S.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, o.k, i'll write that down right away. See, i would like to talk about some renewal fees, specifically on those for the class H or X.[NEWLINE]agent: For those classes you must pass the hazardous materials knowledge test at a DMV office. That would be within 2 years before your renewal, paying an additional fee of $5 for the test.[NEWLINE]user: That fee would be a standard for everyone?[NEWLINE]agent: Sorry, but no. The following counties residents must pay an additional supplemental Metropolitan Commuter Transportation District fee: Bronx, Kings, Brooklyn, New York, Manhattan, Queens. That fee would be $1.00 for every 6 months the permit or driver license will be in effect.[NEWLINE][BOUNDARY][NEWLINE]user: What about if i'm a temporary visitor?


user: Hello, I have several questions about renewing a CDL.[NEWLINE]agent: Then you've come to the right place. I have to warn you though, your Standard CDL will not be accepted as proof of identification to board a domestic flight after October 1, 2020.[NEWLINE]agent: Do you plan to travel, but you don't have a passport?[NEWLINE]user: Yes, that is the case. Unfortunately.[NEWLINE]agent: Then we recommend you upgrade to an Enhanced or REAL ID when you renew.[NEWLINE][BOUNDARY][NEWLINE]user: Talking about renewal, can I renew the CDL at the local DMV office?[NEWLINE]agent: Yes. You must come to a DMV office to renew a commercial driver license CDL or commercial license permit CLP. Complete this guide to make sure you have the proofs of identification you need before coming.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have an open suspension or revocation?[NEWLINE]agent: Then I'm afraid we will reject your application.[NEWLINE]user: Oh, that's a bummer. What if I'm a temporary visitor?[NEWLINE]agent: In that case you will need to provide proof of legal presence in the U.S. with every application. Your new document will have the legend NON-DOMICILED and also TEMPORARY VISITOR and the expiration date of your legal status in the United States printed on it.[NEWLINE]user: Wait, what if I have the driving type "non-excepted interstate" on my renewal?[NEWLINE]agent: Then you must provide a legible copy of your current USDOT Medical Examiner s Certificate to DMV if it is not already on file. Please see Federal Requirements for Commercial Driver License CDL Applicants (MV-44.5) to help you determine your driving type.[NEWLINE][BOUNDARY][NEWLINE]user: I see. And if I have another class along with class M?


user: Where can I renew my CDL?[NEWLINE]agent: You must renew at a DMV office, but it will not be accepted as proof of identification to board a domestic flight after October first.[NEWLINE]user: if I can no longer use my CDL as identification for flight purposes, what should I use if I do not have a passport?[NEWLINE]agent: It is recommended that you upgrade to an Enhanced or REAL ID when you renew.[NEWLINE]user: Are REAL ID's available now?[NEWLINE]agent: Yes, you can get your Enhanced or REAL ID today.[NEWLINE][BOUNDARY][NEWLINE]user: What are the renewal fees for CDLs?[NEWLINE]agent: The fees for the photo document and the supplemental Metropolitan Commuter Transportation District are the basic fees.  There could possibly be additional fees.[NEWLINE]agent: How much additional would it cost me if I am combining with a motorcycle Class MJ?[NEWLINE]user: A motorcycle Class MJ would add an additional $8 to the total of your fees.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to meet the federal medical certification requirements every time I renew my CDL?[NEWLINE]agent: If you are a US citizen or lawful permanent resident you will only need to provide the required proofs on the first, original, amendment, reciprocity or renewal application on or after June 18, 2015.  The proof will be retained on your driving record.[NEWLINE][BOUNDARY][NEWLINE]user: What topic will I find more information on if I go to the MyDMV website?


user: Give me some info about how to renew a CDL[NEWLINE]agent: You have to know that your Standard CDL will not be accepted as proof of identification to board a domestic flight after October 1, 2020[NEWLINE]agent: Do you plan to travel and do not have a passport?[NEWLINE]user: Yes, that's correct.[NEWLINE]agent: Ok. We recommend you upgrade to an Enhanced or REAL ID when you renew. Please, find out more info about Enhanced, REAL ID and Standard documents.[NEWLINE][BOUNDARY][NEWLINE]user: What if I  indicate the driving types NI Non-excepted Interstate or NA Non-excepted Intrastate on my renewal?[NEWLINE]agent: Then, you have to provide a legible copy of your current USDOT Medical Examiner's Certificate to DMV if it is not already on file. Please, see Federal Requirements for Commercial Driver License (CDL) Applicants MV-44.5 to help you determine your driving type[NEWLINE][BOUNDARY][NEWLINE]user: And what if I have an endorsement of H or X?[NEWLINE]agent: You have to pass the hazardous materials knowledge test at a DMV office within 2 years before your renewal and pay a fee of $5 for the test. Residents of the following counties must pay a supplemental Metropolitan Commuter Transportation District (MCTD) fee : Bronx, Kings Brooklyn, New York Manhattan, Queens, Richmond Staten Island; Dutchess, Nassau, Orange, Putnam, Rockland, Suffolk and Westchester. The MCTD fee is $1.00 for every 6 months the permit or driver license will be in effect.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I renew?[NEWLINE]agent: At the DMV office. You must come to a DMV office to renew a commercial driver license (CDL) or commercial license permit (CLP). And you must to complete a guide to make sure you have the proofs of identification you need before coming[NEWLINE]user: And what when I have the proofs?


user: Hello I need information about What is the procedure for cancellation and / or refund of courses?[NEWLINE]agent: can't take the course or any part of the course?[NEWLINE]user: yes, it is very difficult for me to finish it[NEWLINE]agent: In that case it should give you the option to receive a full refund of all course fees. The sponsor may also offer you the option to reschedule the course, where available[NEWLINE][BOUNDARY][NEWLINE]user: And another question, will my personal information be saved after finishing the course?[NEWLINE]agent: for more details on service policies Read the privacy and security information on the I - PIRP sponsors website. But I can go. Sponsors must store their personal information on a secure server for a period of time specified by the DMV....[NEWLINE][BOUNDARY][NEWLINE]user: And what is the cost of an I-PIRP course?[NEWLINE]agent: The cost is established by the course sponsor and the fee varies from one course to another. Its cost is clearly indicated before registering for the course. It is an advantage for you to compare the courses and their fees.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if the person who enrolls in the course is not the same person who takes it?[NEWLINE]agent: It is important to know that anyone who attempts to defraud the system or who accepts a certificate of completion of the course and its associated benefits without having personally completed the entire course has committed a crime and may be subject to prosecution, fines and imprisonment.[NEWLINE]user: And is there any problem if I don't have a DMV identification number?


user: What if I fail the course? Can I receive a course fee refund?[NEWLINE]agent: If you do not meet all the requirements to complete the course or meet the minimum test score requirements[NEWLINE]user: that's my case[NEWLINE]agent: you can not receive credit for course completion and you can not receive point and insurance reduction for the course[NEWLINE][BOUNDARY][NEWLINE]user: What is the cost of an I-PIRP course?[NEWLINE]agent:  The cost is set by the course sponsor and the fee varies from one course to another course[NEWLINE][BOUNDARY][NEWLINE]user: What is the procedure for course cancellation?[NEWLINE]agent: the sponsor can not conduct the course or any part of the course?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]user: give me more details of the costs of an I-PIRP course


user: Can you help me with the process for course refund or cancellation?[NEWLINE]agent: Did you sponsor tell you they cannot conduct the course?[NEWLINE]user: Yes, my sponsor said they cannot complete the course.[NEWLINE]agent: In that case they must give you the option to receive a full refund of the course fees or your sponsor will reschedule it with you if you want to.[NEWLINE][BOUNDARY][NEWLINE]user: How do you know for sure if the person who registered with the course is the one who actually takes the course online?[NEWLINE]agent: Each sponsor has methods they use to make sure the right person is taking the course and if a person is found to defraud the system they can be prosecuted.[NEWLINE]agent: do you happen to have a New York State DMV ID Number?[NEWLINE]user: Yes, I have a New York State DMV ID Number.[NEWLINE]agent: That is good you have the New York State DMV ID number because otherwise you would not be able to show completion on your license record.[NEWLINE][BOUNDARY][NEWLINE]user: What personal info is needed to take a course?[NEWLINE]agent: The personal info they use is DMV ID number client ID Number from your NY State driver license, date of birth.[NEWLINE][BOUNDARY][NEWLINE]user: Could a person go to jail if they try to defraud the system?


user: what happens if my online PIRP didn't happen?[NEWLINE]agent: Was the sponsor unable to hold the course or any part of it?[NEWLINE]user: no, I don't know what really happened just wanted a refund[NEWLINE][BOUNDARY][NEWLINE]user: do all online PIRP classes cost the same?[NEWLINE]agent: The cost is set by the course sponsor and it could vary from one course to another course.[NEWLINE][BOUNDARY][NEWLINE]user: how soon after we finish a class do we get the proof that we took the class?[NEWLINE]agent: The sponsor will mail the course completion certificate to you. Please note, that an email copy of the certificate is not valid and will not be accepted by your insurance company.[NEWLINE][BOUNDARY][NEWLINE]user: can I do the classes through DVD?[NEWLINE]agent: Yes, you will need a DVD player and a television, or a computer that plays DVDs.[NEWLINE][BOUNDARY][NEWLINE]user: are the online PIRPS any different from the on location PIRPS?[NEWLINE]agent: They both have very similar content and information, and both courses include 320 minutes of instruction. The classroom course is given in one daytime session or two evening sessions, you can take the I-PIRP course from home at a convenient time for you.[NEWLINE][BOUNDARY][NEWLINE]user: what kind of tests or quizzes do you get for the online classes and how do you know the real person is doing the exams?


user: What happens if I fail the course?[NEWLINE]agent: Do you meet all the requirements to complete the course or meet the minimum test score?[NEWLINE]user: No, I did not meet the minimum test score.[NEWLINE][BOUNDARY][NEWLINE]user: Does each course sponsor have methods to validate that the person who signed up for the course is actually the person who completes it?[NEWLINE]agent: Each course sponsor has a their way of validating that the person who is registered is the same person who takes the course and each person knows that they will be prosecuted and could get fines and possibly prison time.[NEWLINE]user: what makes it possible that the person who registers for the course is the person who takes the course?[NEWLINE]agent: Each course sponsor has a way of validating that the person who signed up for the course is the person who takes the course.[NEWLINE]agent: Do you have a New York State DMV ID Number from your NY State driver license?[NEWLINE]user: No, I do not have this information at this time.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible for the DMV to send my completion certificate to my automobile insurance company?


user: Hello, I would like to know what kind of equipment and technology do I need to take an I-PIRP course?[NEWLINE]agent: The answer depends on the alternative ADM delivery method of the course. For example, if the course is an Internet course, you must have a computer and an acceptable Internet connection.[NEWLINE]user: if the course is an internet course?[NEWLINE]agent: You must have a computer and an acceptable Internet connection.[NEWLINE][BOUNDARY][NEWLINE]user: Are I-PIRP websites safe?[NEWLINE]agent: Yes The DMV requires sponsors and their delivery agents to provide secure websites that protect the personal information of those taking the courses.[NEWLINE][BOUNDARY][NEWLINE]user: What is done to ensure that the person enrolling in the course is the person taking the course?[NEWLINE]agent: Each course sponsor has different methods to validate that the person who registered for the course is the same person who takes the course. Anyone who attempts to defraud the system or who accepts a certificate of completion of the course and its associated benefits without having personally completed the entire course has committed a crime and may be subject to prosecution, fines, and imprisonment.[NEWLINE]agent: Don't Have a New Yor State DMV Identification Number?[NEWLINE]user: Yes[NEWLINE]agent: ADM course completion cannot be applied to your license registration. You may need to submit the Driver and / or Vehicle Registration Information Request Form PDF MV-15 before attempting to take an ADM course.[NEWLINE][BOUNDARY][NEWLINE]user: and when do they issue the certificates of completion?[NEWLINE]agent: The course sponsor must issue the course completion certificates within 14 business days after the course ends. Some sponsors offer express delivery options at an additional cost.[NEWLINE][BOUNDARY][NEWLINE]user: What if at the end of the course they don't give me the license registration?


user: Hi, what happens if I fail the course? Can I get a refund of the course fee?[NEWLINE]agent: Do you meet the minimum test score requirements?[NEWLINE]user: Yes[NEWLINE]agent: If you do not meet all the requirements to complete the course or do not meet the minimum test score requirements, you cannot receive credit for completing the course and you cannot receive points and insurance reduction for the course.[NEWLINE][BOUNDARY][NEWLINE]user: And what else is there besides the knowledge tests about the course content?[NEWLINE]agent: In addition to the knowledge tests about the course content, there will be questions to help verify your identity and participation in the course.[NEWLINE][BOUNDARY][NEWLINE]user: and the sponsor can't repeat the course for me?[NEWLINE]agent: A sponsor may offer you to retake the same course at no additional cost. The sponsor is not obligated to offer this.[NEWLINE][BOUNDARY][NEWLINE]user: Do I receive points and insurance reduction if I take an I-PIRP course?[NEWLINE]agent: Yes[NEWLINE][BOUNDARY][NEWLINE]user: What is the I-PIRP / ADM program?


user: What is the procedure for course cancellation or refunds?[NEWLINE]agent: Was you sponsor not able to finish the course?[NEWLINE]user: Yes, my sponsor did not finish teaching the course.[NEWLINE]agent: They will have to give you the option to receive a full refund of all course fees or reschedule the course.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any special equipment or technology I need to take an I-PIRP course?[NEWLINE]agent: It depends on the alternate delivery method such as if you need the internet then you would need a computer to finish the course.[NEWLINE]user: What happens if I have an internet course?[NEWLINE]agent: You definitely would need to have a computer and an acceptable connection to the internet.[NEWLINE][BOUNDARY][NEWLINE]user: Will my automobile insurance company receive the completion certificate from the DMV?[NEWLINE]agent: We will send your certificate to you and you must supply the information to your insurance company for reduction benefits.[NEWLINE][BOUNDARY][NEWLINE]user: What personal information do I have to provide to take the course?


user: hello I need information about CDL[NEWLINE]agent: Do you want to know if you will receive a temporary CDL after passing your driving test?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: want to know What is the rate for a CDL?[NEWLINE]user: Yes[NEWLINE]agent: Well all of that depends on the expiration date and class of your current driver's license, and the date you receive your CDL.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to do to get a New York State CDL?[NEWLINE]agent: Very easy, just request your CDL at a DMV office and deliver your CDL out of state.[NEWLINE][BOUNDARY][NEWLINE]user: And in which office should I request it?[NEWLINE]agent: You must request a CDL at a DMV office[NEWLINE][BOUNDARY][NEWLINE]user: ok, and this theme is applied for who?[NEWLINE]agent: It is applied for commercial drivers[NEWLINE][BOUNDARY][NEWLINE]user: and can you tell me when will I get my CDL?


user: how do i get a CDL[NEWLINE]agent: did you pass the driving test?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: you want to know what is the rate for a CDL?[NEWLINE]user: yes[NEWLINE]agent: It depends on the expiration date and the class of your current driver license, and the date that you receive your CDL[NEWLINE][BOUNDARY][NEWLINE]user: can you give me temporary CDL details[NEWLINE]agent: Effective May 23, 2014, the New York State DMV will no longer issue a 10-day temporary license document upon successful completion of a Commercial Driver License skills test, in order to comply with the Federal self - certification and medical certification requirements for commercial drivers[NEWLINE][BOUNDARY][NEWLINE]user: If I am a US citizen[NEWLINE]agent: your Commercial Learner Permit CLP or CDL document will have the legend NON - DOMICILED printed on documents issued on it. The TEMPORARY VISITOR and the expiration date of your legal status documentation will continue to be displayed on the CLP and/or CDL document.[NEWLINE][BOUNDARY][NEWLINE]user: If the vehicle I am using for the skills test has an automatic transmission, and this is my first road test


user: how to get a CDL[NEWLINE]agent: Follow these steps to get your first time New York State commercial driver license CDL[NEWLINE][BOUNDARY][NEWLINE]user: how can i have a Class D New York State driver's license[NEWLINE]agent: Get the New York State Commercial Driver 's Manual  CDL-10 online or from a DMV office or call center. Study the sections of the manual that apply to the type of CDL you need. The sections of the manual that you need to study are explained in the manual.[NEWLINE][BOUNDARY][NEWLINE]user: What do I do if they reject my application?[NEWLINE]agent: You must apply for a CDL at a DMV Office[NEWLINE]user: what should i bring to the DMV office[NEWLINE]agent: If you have a Standard and want to change to a REAL ID or Enhanced[NEWLINE]user: it's not my case?[NEWLINE]user: how are the new federal DMV regulations[NEWLINE]agent: Per new federal regulations,  the DMV will check for any open suspensions or revocations you may have in any state.[NEWLINE][BOUNDARY][NEWLINE]user: How can I have a New York State Class E driver's license?


user: I need some information about getting a CDL.[NEWLINE]agent: I'll be happy to help you with that. Does your question pertain to the road test?[NEWLINE]user: No, I already know about that.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know what the fees are for obtaining a CDL?[NEWLINE]user: Not exactly.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you interested in learning when you'll get the CDL?[NEWLINE]user: No, I know how that works.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have a CDL that was issued in a different state?[NEWLINE]user: No, I don't have one.[NEWLINE][BOUNDARY][NEWLINE]user: Will there be a written test when I apply for a commercial learner permit?


user: Hello there, I need some advice on scheduling a road test. Maybe you can answer some questions I have.[NEWLINE]agent: Of course. You can use the Road Test Scheduling System. Please note that you can't schedule an appointment for a date that is less than 14 days of being issued a Commercial Learner Permit CLP.[NEWLINE]agent: Have you NOT passed the road test?[NEWLINE]user: No, I passed it. Everything went fine.[NEWLINE]user: What if I hadn't passed the test? What were you getting at?[NEWLINE]agent: In that case you must pay a fee of $ 40.00 before you can schedule another road test. You can pay the fee online with your credit card, or pay the fee at a DMV office.[NEWLINE]user: I've read that the kind of vehicle used at the test defines which restrictions I'm given. What kind of restrictions are there?[NEWLINE]agent: If your road test vehicle has an automatic transmission, and this is your first road test in a commercial motor vehicle CMV, you will be given an E restriction, for example.[NEWLINE][BOUNDARY][NEWLINE]user: I've also heard there is s a driver's manual. Where can I get it?[NEWLINE]agent: You can get the New York State Commercial Driver 's Manual (CDL-10) online or from a DMV office or call center. Study the sections of the manual that apply to the type of CDL you need. The sections of the manual that you need to study are explained in the manual.[NEWLINE][BOUNDARY][NEWLINE]user: And how I can find out which kind of proofs I can bring to the DMV office?


user: I need information about getting a CDL.[NEWLINE]agent: I can help you with that. Does your question involve what happens after passing the road test?[NEWLINE]user: No.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know what the fee is for getting a CDL?[NEWLINE]user: Yes, I'm aware of the costs.[NEWLINE]agent: Great. The cost of the CDL depends on the expiration date and the class of your current driver license, and the date you receive a CDL.[NEWLINE][BOUNDARY][NEWLINE]user: Can I use a CDL that was issued in another state?[NEWLINE]agent: Will you be needing a New York State issued CDL?[NEWLINE]user: I'm not sure.[NEWLINE]agent: Does your out of state CDL have the HAZMAT endorsement?[NEWLINE]user: Yes, it does.


user: I need to get my CDL.[NEWLINE]agent: I will be happy to help guide you through the steps to getting your CDL.[NEWLINE][BOUNDARY][NEWLINE]user: Thank you. How should I prepare for the road test?[NEWLINE]agent: To prepare for your road test, you should practice first with a supervised driver. This supervised driver must have a driver license that is valid to drive the commercial vehicle that you will be using for practice.[NEWLINE][BOUNDARY][NEWLINE]user: II already have a New Jersey CDL. Will that effect the process in getting a New York CDL?[NEWLINE]agent: Will you be obtaining a New York State CDL?[NEWLINE]user: Yes.[NEWLINE]agent: Okay. The first thing you need to do is apply for a CDL at a DMV office in NY and surrender your out of state CDL.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to bring with me to the DMV when I go?[NEWLINE]agent: Will you be changing your Standard license to a REAL ID?[NEWLINE]user: Yes, I will be.


user: Hello there, I came here looking for more information about a CDL.[NEWLINE]agent: Then you're in the right place. Are you wondering if you get temporary CDL after I pass my road test?[NEWLINE]user: No, I'm aware that I won't get one.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you wondering what the fee for a CDL is?[NEWLINE]user: Yes, I would like to know what it costs.[NEWLINE]agent: It depends on the expiration date and the class of your current driver license, and the date that you receive your CDL.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have a CDL from another state?[NEWLINE]agent: Do you want to get a New York State CDL?[NEWLINE]user: Yes.[NEWLINE]agent: In that case you must apply for your CDL at a DMV office and surrender your out-of-state CDL.[NEWLINE][BOUNDARY][NEWLINE]user: Do I have to prove that I live and work in the U.S.?


user: Hello there. How are you doing? I need some help with scheduling my road test. Can you assist me?[NEWLINE]agent: Of course. You can use the Road Test Scheduling System. Please note that you can t schedule an appointment for a date that is less than 14 days of being issued a Commercial Learner Permit CLP.[NEWLINE]user: What if I don't pass the road test? What then?[NEWLINE]agent: Then you must pay a fee of $ 40.00 before you can schedule another road test. You can pay the fee online with your credit card, or pay the fee at a DMV office.[NEWLINE]user: Alright. Let's hope it doesn't come to this. And what restrictions for vehicles are there?[NEWLINE]agent: If the vehicle has an automatic transmission, for example, and this is your first road test in a commercial motor vehicle CMV, you will be given an E restriction.[NEWLINE]user: Oh, I see. And can you tell me more about the new CDL restrictions?[NEWLINE]agent: New CDL restrictions are defined by the Federal Motor Carrier Safety Administration FMCSA are available on our website and may affect CLP holders when taking a Skills Test in a vehicle without full airbrakes and/or a manual transmission.[NEWLINE][BOUNDARY][NEWLINE]user: Got it. Anything else I should know?[NEWLINE][BOUNDARY][NEWLINE]agent: Are you wondering if you get a temporary CDL after you pass your road test?[NEWLINE]user: Yes, will I?[NEWLINE]agent: No. Effective May 23, 2014, the New York State DMV will no longer issue a 10-day temporary license document upon successful completion of a Commercial Driver License skills test, in order to comply with the Federal self-certification and medical certification requirements for commercial drivers.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to pass the HazMat test for my NY CDL?


user: Hi, how are you? Do you want information about what I must do to change my driver's license to another state?[NEWLINE]agent: of course, You must change your out-of-state driver license to another state or US territory. US, Federal District, or Canadian Province within 30 days of becoming a New York resident.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any other additional information you can give me?[NEWLINE][BOUNDARY][NEWLINE]agent: You are studying in New York State. and Do you need a New York State driver's license?[NEWLINE]user: Yes[NEWLINE]agent: Students from other states, countries, or nations who attend school in New York State are not normally considered New York State residents, so they do not need to exchange their current driver's license.[NEWLINE][BOUNDARY][NEWLINE]user: okay. And another question to ask at the DMV office?[NEWLINE]agent: of course you will need  pass a vision test at the DMV or bring a full eye test report PDF [2] MV-619 s  turn in your departure - from - state license, unless it is lost or stolen[NEWLINE][BOUNDARY][NEWLINE]user: and when i pass the exam what should i do?[NEWLINE]agent: When you pass your driving test, you must turn in your foreign driver's license to the DMV driving test examiner. The local DMV office will destroy your foreign driver's license after 60 days.[NEWLINE][BOUNDARY][NEWLINE]user: and in which cases can I not change my license?


user: How can I change my out-of-state driver's license[NEWLINE]agent:  You must exchange your - out - state driver license from another U.S. state or territory, federal district or Canadian province within 30 days of becoming a resident of New York[NEWLINE][BOUNDARY][NEWLINE]user: can you give me details of DMV[NEWLINE]agent: his transaction can only be processed in person, at a DMV office, see our office locations and hours[NEWLINE][BOUNDARY][NEWLINE]user: How do I do if my children attend school in another state?[NEWLINE]agent:  a judge considers these facts to decide if your intent is to make NYS a " fixed and permanent " residence. According to this law, students from other states or from other nations who attend school in New York State are usually not considered residents of NYS.[NEWLINE][BOUNDARY][NEWLINE]user: I am studying in New York State. Do I need a New York State driver license?[NEWLINE]agent:  Students from other states, countries or nations who attend school in New York State are normally not considered residents of New York State, so they don t need to exchange their current driver license.[NEWLINE][BOUNDARY][NEWLINE]user: there are more details of DMV[NEWLINE]agent: This transaction can only be processed in person, at a DMV office[NEWLINE]agent: Do you want a faster service?[NEWLINE]user: not[NEWLINE]agent: want information for all other counties


user: Yes I would like some information about changing my out of state driver's license.[NEWLINE]agent: Yes we have that information. You must do so within 30 days of becoming a resident of New York.[NEWLINE][BOUNDARY][NEWLINE]user: Am I still considered as living in my new state even though my taxes are paid in another state?[NEWLINE]agent: Technically, if you pay taxes or your children attend school in another state, a judge considers these facts to decide if your intent is to make NYS a "fixed and permanent" residence.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to show my driver's license when I go through this process?[NEWLINE]agent: Yes you do.[NEWLINE][BOUNDARY][NEWLINE]user: If I'm still living in 2 states do I need to change my driver's license?[NEWLINE]agent: No, you do not need to apply for a New York State driver license until you become a New York State resident.[NEWLINE]agent: Would you like to know how to obtain a New York State driver's license?[NEWLINE]user: No, I'm good for now, thanks.[NEWLINE][BOUNDARY][NEWLINE]user: If my daughter becomes a student at a college in New York, does she need a driver's license from there?


user: How do I change my out-of-state driver's license?[NEWLINE]agent:  You must exchange your - out - state driver license from another U.S. state or territory, federal district or Canadian province within 30 days of becoming a resident of New York[NEWLINE][BOUNDARY][NEWLINE]user: If I am a driver from other countries[NEWLINE]agent: You can drive in New York State with a valid driver license from another country. You do not need to apply for a New York State driver license unless you become a New York State resident.[NEWLINE]agent: How do I obtain a New York State driver's license?[NEWLINE]user: yes that's my case[NEWLINE]agent:  you must pass a written test, complete a 5-hour pre-licensing course and pass a road test. See Get a driver license[NEWLINE][BOUNDARY][NEWLINE]user: How do I get a faster service?[NEWLINE]agent: make a reservation online before visiting offices in New York City, Westchester, Nassau, Suffolk, Rockland, Onondaga, Monroe or Albany Counties[NEWLINE]user: can you give me details of At the DMV[NEWLINE]agent: Residents of these counties must pay the Metropolitan Commuter Transportation District MCTD fee $ 10[NEWLINE]user: What is another option for the reservation[NEWLINE]agent: see our office locations and hours[NEWLINE][BOUNDARY][NEWLINE]user: Under what circumstances can I not change my license?


user: I just moved here from another state, so to get a new license, how long do I have?[NEWLINE]agent: You must exchange your driver license from another U.S. state or territory, federal district or Canadian province within 30 days of becoming a  New York state resident.[NEWLINE][BOUNDARY][NEWLINE]user: Are there exceptions to this rule?[NEWLINE][BOUNDARY][NEWLINE]agent: Are you a student studying in New York State?[NEWLINE]user: Yes I am.[NEWLINE]agent: Students from elsewhere are normally not considered residents of New York State, so they don t need to exchange their current driver's license.[NEWLINE][BOUNDARY][NEWLINE]user: If I do end up quitting school here and becoming a resident of NY, what if I go back to Canada and need my original driver's license?[NEWLINE]agent: In that case, when you pass your road test, ask the road test examiner how to make sure that your foreign driver license is not destroyed.[NEWLINE]user: How will I prove that I'm a resident if I still pay taxes in Canada?[NEWLINE]agent: Normally, a judge considers these facts to decide if your intent is to make NYS a "fixed and permanent" residence.[NEWLINE]user: I've been here 3 months and I got a ticket the other day. I still use my Ontario driver's license, how does that affect me?[NEWLINE]agent: A police officer can use this as evidence to issue a traffic ticket if you drive in New York State without a New York State driver license or vehicle registration. If you contest thew ticket, the judge will examine your evidence of intent and decides according to the law.[NEWLINE]user: There's no date on my license of when I got it, what do I do?


user: How do I change my out-of-state driver's license?[NEWLINE]agent: You must exchange your - out - state driver license from another U.S. state or territory, federal district or Canadian province within 30 days of becoming a resident of New York[NEWLINE][BOUNDARY][NEWLINE]user: I need additional information[NEWLINE][BOUNDARY][NEWLINE]agent: is studying in New York State. Do you need a New York State driver's license?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want information from Drivers from other countries?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]user: if i want a faster service?[NEWLINE]agent: make a reservation online before visiting offices in New York City, Westchester, Nassau, Suffolk, Rockland, Onondaga, Monroe or Albany Counties[NEWLINE][BOUNDARY][NEWLINE]user: Does the DMV have additional resources for drivers from other countries?


user: Can you explain to me how to exchange my out-of-state driver license?[NEWLINE]agent: Of course. You must exchange your out-of-state driver license from another U.S. state or territory, federal district or Canadian province within 30 days of becoming a resident of New York.[NEWLINE]user: So I have 30 days to exchange my license?[NEWLINE]agent: That's correct.[NEWLINE][BOUNDARY][NEWLINE]user: What if I come from another country, but I pay taxes?[NEWLINE]agent: In that case a judge considers these facts to decide if your intent is to make NYS a "fixed and permanent" residence.[NEWLINE][BOUNDARY][NEWLINE]user: Makes sense. Do I need to visit a DMV office?[NEWLINE]agent: Yes, this transaction can only be processed in person, at a DMV office.[NEWLINE]agent: Do you wish to get a quicker service?[NEWLINE]user: No, that's fine. I just want to get this done.[NEWLINE]agent: Are you from another county than New York City, Westchester, Nassau, Suffolk, Rockland, Onondaga, Monroe or Albany?[NEWLINE]user: Yes, I come from another county.


user: How do I exchange my out-of-state drivers license if I have just moved into this state?[NEWLINE]agent: You must exchange your license from your prior state within 30 days of moving here and now becoming a resident of our state of New York.[NEWLINE]user: Does that thirty day rule still apply if I have moved here from a province of Canada?[NEWLINE]agent: It does.[NEWLINE][BOUNDARY][NEWLINE]user: What is the procedure for the exchange of licenses at the DMV?[NEWLINE]agent: You will need to pass a vision test or bring a completed Eye Test Report with you.  You will then surrender your old license along with providing proof of identity.[NEWLINE][BOUNDARY][NEWLINE]user: Will my adult son also need a New York state drivers license if he is only coming here to study at the university?[NEWLINE][BOUNDARY][NEWLINE]agent: Is he going to be considered a resident of New York state or is he going to maintain an address of residence elsewhere?[NEWLINE]user: He is not going to claim residency in the state.  His residency will remain in Canada between semesters and after completion of schooling.[NEWLINE][BOUNDARY][NEWLINE]agent: Does he possess a Canadian drivers license that is current?


user: I will have an on-site investigation and would like to know about it.[NEWLINE]agent: Do you know when the AFI inspector will arrive at your facility?[NEWLINE]user: No, I don't know yet.[NEWLINE]user: What happens if I pass the investigation?[NEWLINE]agent: In that case, the DMV will issue you a registration certificate, MV-50 Retail Certificates of Sale and a letter with the dealer plate, if applicable.[NEWLINE][BOUNDARY][NEWLINE]user: How can I apply?[NEWLINE]agent: You must submit the Original Facility Application VS-1 in pdf format and a copy of your complete original sealed and signed Surety Bond.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if I don't have my proof of Workers Compensation Insurance?[NEWLINE]agent: In that case don't submit an application with DMV yet.[NEWLINE][BOUNDARY][NEWLINE]user: How can I apply to Snowmobile Dealer?[NEWLINE]agent: Dou you have the form RV-253?[NEWLINE]user: Yes, I got it.


user: How do I apply to open a dealership?[NEWLINE]agent: You would have to submit Original Facility Application and a copy of your completed original sealed and signed Surety Bond.[NEWLINE][BOUNDARY][NEWLINE]agent: do you have a certificate of authority?[NEWLINE]user: Yes, I have a certificate of authority.[NEWLINE]agent: Do you know what to do if you do not have your Certificate of Authority?[NEWLINE]user: No, I do not know what to do if I do not have the Certificate of Authority?[NEWLINE][BOUNDARY][NEWLINE]user: what if I do not have my Proof of Business Name?[NEWLINE]agent: Then it is in your best interest not to submit an application with the DMV yet.[NEWLINE]user: What must Corporations and LLCs do?[NEWLINE]agent: If you re a Corporation or LLC you must submit a copy of your Filing Receipt from Department of State and instructions can be found on NY State website.[NEWLINE][BOUNDARY][NEWLINE]user: What if I do not have Proof of Workers Compensation Insurance?[NEWLINE]agent: Then you don't have Proof of Workers Compensation Insurance?[NEWLINE]user: Yes, I do not have proof of Workers Compnesation Insurance.


user: Hello, I would like you to help me how to apply?[NEWLINE]agent: You must send    Original installation request pdf VS-1    a copy of your completed original sealed and signed Guarantee Bond[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have your Certificate of Authority?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: Don't have your Trade Name Proof yet?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: Don't have your proof of Workers' Compensation Insurance?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: do you have your deposit?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: how should i apply?


user: Hello, I would like to know how to request a certificate as a Snowmobile Distributor[NEWLINE]agent: To request a commercial snowmobile dealer certificate, you must use the RV-253 pdf snowmobile dealer registration request form.[NEWLINE]user: Yes[NEWLINE]agent: The DMV does not endorse these companies nor does it declare that the DMV has any association or supervision of these companies.[NEWLINE][BOUNDARY][NEWLINE]user: What do I do if I still don't have the Proof of trade name?[NEWLINE]agent: Don't Submit a DMV Application Yet!    Corporations and LLC: You must send a copy of your State Department filing receipt. Instructions for filing can be found on the New York State Department website[NEWLINE][BOUNDARY][NEWLINE]user: How do I register as a licensed retail distributor?[NEWLINE]agent: To Register as a New York State Department of Motor Vehicle Licensed Retail Dealer   consult the Regulations of the DMV Commissioner for dealers and transporters of motor vehicles pdf CR-78   download and read Installation Requirements - Distributors / Carriers pdf[NEWLINE][BOUNDARY][NEWLINE]user: What if I don't have my Certificate of Authority?[NEWLINE]agent: Don't submit an application with the DMV yet!    The authority certificate and sales tax identification number are issued by the New York State Department of Taxation and Finance DTF. You can apply by visiting the NY State DTF website. Be sure to record your sales tax ID on the original Installation Request.[NEWLINE][BOUNDARY][NEWLINE]user: Where can i get more information?


user: Good evening, i've been looking for information on applications for a dealership, what can you tell about that topic?[NEWLINE]agent: No problem. For applying, you must submit a Form VS-1 also known as Original Facility Application, plus a copy of your complete original, sealed and signed Surety Bond.[NEWLINE][BOUNDARY][NEWLINE]agent: Moving on, Do you want to know about the certificate of authority?[NEWLINE]user: It would be of great help, yeah.[NEWLINE]agent: Are you in possession of a certificate of authority?[NEWLINE]user: No, i don't have any right now, but there's no problem with that, right?[NEWLINE]user: In any case, can you just tell more about that certificate?[NEWLINE]agent: Sure. The certificate of authority and sales taxes ID number are issued by the NYS Department of Taxation and Finance. To get one, you may apply visiting the DTF website. After you complete the process, be sure to record your Sales Tax ID on to the Original Facility application.[NEWLINE][BOUNDARY][NEWLINE]user: All this in via online, isn't? There's nothing like mail or something involved, right?[NEWLINE]agent: Sorry, but there's some mail involved. You must submit a hard copy of your application, associated documents and fee to the NYS DMV Bureau of Consumer & Facility Services Application Unit at P.O Box 2700 Albany NY 12220-0700.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, got it. I guess it can be helped. A last question, Do i have to do something if i have any employees for that dealership?


user: What form do I need to use for a Snowmobile Dealer?[NEWLINE]agent: Did you  apply for a snowmobile dealer certificate form[NEWLINE]user: No, I have not applied yet for a snowmobile dealer certifcate.[NEWLINE][BOUNDARY][NEWLINE]user: What is the on-site investigation about?[NEWLINE]agent: The inspector arrives to inspect your facility and will be checking your dealer starter kit, permanently mounted signs that are able to be seen from the street.[NEWLINE][BOUNDARY][NEWLINE]user: Does the DMV endorse the companies?[NEWLINE]agent: The DMV does not endorse the companies.[NEWLINE][BOUNDARY][NEWLINE]user: What if my signs are not visible from the street?[NEWLINE]agent: If your signs are not visible, then the AFI will deny your application.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have not gotten my Certificate of Authority yet?


user: I need some guidance with the application process, please. Can you tell me how to apply?[NEWLINE]agent: Of course. In order to apply you must submit an Original Facility Application, along with a copy of your complete original sealed and signed Surety Bond.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have a certificate of authority?[NEWLINE]user: No, unfortunately not.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have a proof of business name?[NEWLINE]user: No, I don't have one.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have a proof of workers compensation insurance?[NEWLINE]user: No, sorry.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have a surety bond?[NEWLINE]user: No, I don't have such a bond.[NEWLINE][BOUNDARY][NEWLINE]user: It seems like I'm lacking a lot of the necessary documents. Can I call you back by phone once I have them?[NEWLINE]agent: Of course. You can call the Office of Vehicle Safety and Clean Air at 1-518-474-4653 to get the forms, or call 1-518-474-0919 to get more information.[NEWLINE]user: Allow me one final question though. What exactly should I do in which order to become a retail dealer with a DMV license?


user: What is a on-site investigation when I am opening a dealership?[NEWLINE]agent: Is an automotive facilities inspector coming to inspect your facility?[NEWLINE]user: No, not yet.[NEWLINE][BOUNDARY][NEWLINE]user: How would I get a Surety Bond?[NEWLINE]agent: You would be able to get once from a surety insurance company and have them fill out Dealer Bond Under NY State Vehicle and Traffic Law Section 415 6-B and be sure the business name and mailing address match 100% with your application.[NEWLINE][BOUNDARY][NEWLINE]user: What about an official dealer sign?[NEWLINE]agent: You can purchase signs from all kinds of sign shops and automotive supply stores because the DMV does not provide them.[NEWLINE][BOUNDARY][NEWLINE]user: What if I am using an Assumed Name for my business?[NEWLINE]agent: You must submit a copy of your Business Certificate of Assumed Name and you would need to contact your county clerk to obtain your business certificate.[NEWLINE][BOUNDARY][NEWLINE]user: What vendors can I purchase starter kit compenents from?


user: Hello I would like information, I have a problem with the repair of my vehicle, what is it?[NEWLINE]agent: First, try to solve the problem with the administration of the company. Keep a written record of all contacts with management, plus details about the repair.[NEWLINE]agent: Have you tried sending the report electronically?[NEWLINE]user: yes i tried[NEWLINE]agent: To submit electronically, download the available complaint report at the link above to your personal device. Attach and then email the full report as well as any supporting documents to protected email. Email the entire report, as well as any supporting documents to protected email. Please note that DMV staff will contact you by email.[NEWLINE][BOUNDARY][NEWLINE]user: And what do you recommend to avoid having to deal with an unreliable workshop?[NEWLINE]agent: Good Smart Shopping for Auto Repairs Can Help You Avoid Trouble With A Dirty Or Dishonest Repair Shop[NEWLINE][BOUNDARY][NEWLINE]user: and can i inspect my vehicle before paying?[NEWLINE]agent: of course You have the right to inspect your vehicle at the store before paying for repairs. However, this does not give you the right to remove the vehicle from the shop without paying for repairs, or to inspect it in areas where only authorized employees are allowed.[NEWLINE][BOUNDARY][NEWLINE]user: What if there is a violation of the regulations regarding the repair of the vehicle?[NEWLINE]agent: the DMV will take action against the store. This may include suspending or revoking the store registration and / or imposing fines. If you suffer a financial loss due to a surcharge or unnecessary or poor quality repairs, the administrative law judge presiding over the hearing may offer the store the option to pay restitution. The store may receive a shorter suspension period and / or a lower fine. DMV cannot compel a store to pay restitution.[NEWLINE][BOUNDARY][NEWLINE]user: And how do I know that they are charging me just enough?


user: can you give me details of The "Consumer's Bill Of Rights"[NEWLINE]agent: Under the Repair Shop Act,s [15] you have the following rights when dealing with a repair shop[NEWLINE]agent: you want to request it[NEWLINE]user: not[NEWLINE]user: what are my rights?[NEWLINE]agent: You are entitled to the return of all replaced parts, except warranty and exchange parts, but you must ask for them in writing before any work is done.[NEWLINE]user: if i make the request?[NEWLINE]agent: the repair shop must give you a written estimate of the parts and labor necessary for each specific repair. The shop may charge a reasonable fee for developing a written estimate, but the labor charge for an estimate may not exceed the shop 's usual hourly labor charge. The estimate must list each part and its cost, and show what parts, if any, are either used or not of original quality[NEWLINE][BOUNDARY][NEWLINE]user: If in the audience it determines that there were violations?[NEWLINE]agent:  DMV will take action against the shop.  This may include suspending or revoking the shop 's registration and/or imposing fines. If you suffer a financial loss due to overcharging or unnecessary or poor quality repairs, the administrative law judge presiding at the hearing may offer the shop the option of paying restitution. The shop may then receive a shorter suspension period and/or a lower fine. DMV can not force a shop to pay restitution.[NEWLINE][BOUNDARY][NEWLINE]user:  you authorize repair work by phone


user: hello i have a complaint regarding a car repair[NEWLINE]agent: A DMV customer service representative will try to resolve the issue by discussing it with you and the store. Approximately half of the complaints received by the DMV are resolved through mediation. If the repair problem is not resolved, your complaint will often be forwarded to a regional DMV office for investigation.[NEWLINE]agent: Did a hearing determine that there were violations?[NEWLINE]user: Yes[NEWLINE]agent: DMV will take action against the store. This may include suspending or revoking the store registration and / or imposing fines. If you suffer a financial loss due to a surcharge or unnecessary or poor quality repairs, the administrative law judge presiding over the hearing may offer the store the option to pay restitution. The store may receive a shorter suspension period and / or or a lower fine. DMV cannot compel a store to pay restitution.[NEWLINE][BOUNDARY][NEWLINE]user: and that the law of repair shops works?[NEWLINE]agent: NEW YORK STATE DEPARTMENT OF MOTOR VEHICLES Mark JF Schroeder,[NEWLINE][BOUNDARY][NEWLINE]user: What if I ask for help in court and I get a settlement or is one pending?[NEWLINE]agent: restitution through the DMV will not be available.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find more information?[NEWLINE]agent: on form C-17[NEWLINE]user: Does the repair shop law work?


user: Hello I need information about The "Consumer Bill of Rights"[NEWLINE]agent: Under the Repair Shops Act, you have the following rights when it comes to a repair shop[NEWLINE]agent: Do you want to request an estimate in writing?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: I would like more information but I don't know whether to go to the store[NEWLINE]agent: Don't be afraid to ask questions. Store management should take the time to explain repairs and required prices, discuss problems, and tell you about employee training and experience.[NEWLINE]user: what records should you keep?[NEWLINE]agent: Keep all records, including estimates, invoices, work orders, receipts, warranties, and guarantees. In addition to their importance in the event that you file a repair complaint, these documents serve as your service record and could increase the resale value of your vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: What if the store prepares a written work order?[NEWLINE]agent: If the store prepares a written work order, it must give you a copy.[NEWLINE][BOUNDARY][NEWLINE]user: What can I do if I want to send electronically?[NEWLINE]agent: Download the complaint report available at the link above to your personal device. Attach and then email the full report as well as any supporting documents to [protected email]. Email the full report as well as any supporting documents to [protected email]. Please note that DMV staff will contact you by email.[NEWLINE][BOUNDARY][NEWLINE]user: What if I receive a court order from another entity?


user: Hey, Good morning. I recently had to go to a repair shop, but i'm having some issues, Is there something you can do about it?[NEWLINE]agent: There is, but we encourage users to attempt to resolve the issues by themselves first, with the management of the business. In order to do that, we advise you to keep a written record of all your interactions with the business. If a resolution is not possible, then you can come with us.[NEWLINE]agent: Do you want to know how to submit your possible complaint?[NEWLINE]user: No, that's not necessary right now. I think i'll try your first advice.[NEWLINE][BOUNDARY][NEWLINE]user: Say, I have a doubt. Can i ask for those parts which get replaced on my car?[NEWLINE]agent: Sure, You have that right. Be aware that you must write down that request before your car is touched by the service.[NEWLINE][BOUNDARY][NEWLINE]user: That seems important. I'll make sure to keep it in mind. What can you tell me if i have an issue with the so-called Lemon Law?[NEWLINE]agent: Then you can refer to Lemon Law section to see what  you can do about it, to resolve your problem.[NEWLINE][BOUNDARY][NEWLINE]user: Look, this is totally hypothetical, but lets say i file a complaint. What happens if i'm given the reason?[NEWLINE]agent: If that happens, then DMV will enter the case with full force, taking actions against the shop. Possible consequences may go from suspension up to license revoking and even fines. These includes possible restitution of any money you lost with them.[NEWLINE]user: Really? I could get my money back, thanks to this?[NEWLINE]agent: That's correct. That's in the case a judge declares it. The shop coudl get a softer penalty because of this.[NEWLINE][BOUNDARY][NEWLINE]user: For what you are saying, then the best action is to participate and make complaints, isn't?[NEWLINE]agent: That's right. With your participation, The Repair Shop Act can be used to return money to consumers through mediation and restitution.[NEWLINE]user: That sounds great. Where can i find more information about the topic?


user: can you give me details of The "Consumer's Bill Of Rights"[NEWLINE]agent: Pursuant to the Repair Shops Act, you have rights[NEWLINE]agent: do you want to know the rights?[NEWLINE]user: yes[NEWLINE]agent:  the repair shop must give you a written estimate of the parts and labor necessary for each specific repair. The shop may charge a reasonable fee for developing a written estimate, but the labor charge for an estimate may not exceed the shop 's usual hourly labor charge. The estimate must list each part and its cost, and show what parts, if any, are either used or not of original quality.[NEWLINE]user:  If the shop prepares a written work order?[NEWLINE]agent: it must give you a copy[NEWLINE][BOUNDARY][NEWLINE]user: What Happens my Your Complaint?[NEWLINE]agent: A DMV customer service representative will try to resolve the problem by discussing it with you and the shop. About half the complaints received by DMV are resolved through mediation. If the repair problem is n't resolved, your complaint will often be referred to a DMV regional office for investigation[NEWLINE]agent:  If a hearing determines there were violations?[NEWLINE]user: it's not my case[NEWLINE]agent: you receive a court settlement or one is pending?[NEWLINE]user: yes[NEWLINE]agent: restitution through DMV is not available.[NEWLINE][BOUNDARY][NEWLINE]user: When repairs are completed?


user: I had some bad work done on my car and now what do I do to fix this?[NEWLINE]agent: You should attempt to resolve the issue with the management of the business. Don't forget to keep a written record of all contacts with management in addition to details about the repair.[NEWLINE]agent: Would you like to know how to file a complaint online?[NEWLINE]user: no, not yet I will try to fix the problem with the shop first[NEWLINE][BOUNDARY][NEWLINE]user: what happens if I end up filing a complaint and they are responsible?[NEWLINE]agent: DMV will take action against the shop. This may include suspending or revoking the shop's registration and/or imposing fines. If you suffer a financial loss due to overcharging or unnecessary or poor quality repairs, the administrative law judge presiding at the hearing may offer the shop the option of paying restitution.[NEWLINE][BOUNDARY][NEWLINE]user: would I be correct in believing that the repair shop has to give me a paper listing what was done on my car?[NEWLINE]agent: Yes, it must give you a copy of a work order[NEWLINE][BOUNDARY][NEWLINE]user: I need this as proof, correct?[NEWLINE]agent: yes, you will need to have details about the repair[NEWLINE]agent: Do you have a Lemon Law complaint?[NEWLINE]user: yes, that was me but this is different


user: xdfsgrg[NEWLINE]agent: Alright, first you need to try to resolve the issue with the management of the business and keep a written record of all contacts with management in addition to details.[NEWLINE]agent: Are interested to do this process electronically?[NEWLINE]user: Sound interesting, but no, thanks.[NEWLINE][BOUNDARY][NEWLINE]user: It's possible to get an inspection related to a check after the repair?[NEWLINE]agent: Yes, it's possible. To make sure everything is correct.[NEWLINE][BOUNDARY][NEWLINE]user: Do you recommend any shop in particular?[NEWLINE]agent: We recommend you to use only registered shops.[NEWLINE][BOUNDARY][NEWLINE]user: There won't be problems if I receive a court settlement?[NEWLINE]agent: If  that's the case, then the resolution and restitution through the  dmv is not available.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any way to know which shops are registered?


user: What does a standard complaint process entail?[NEWLINE]agent: Has a complaint been filed against you?[NEWLINE]user: No.[NEWLINE]agent: Has the complaint been resolved with the CSR?[NEWLINE]user: Not even.[NEWLINE][BOUNDARY][NEWLINE]user: I would like to take this in front of a judge, can you run me through what will happen?[NEWLINE]agent: Yes if it goes to court you are entitled to hire an attorney and to bring that attorney to the hearing.   The DMV will be the petitioner and the complainant may be a witness for the case.[NEWLINE]agent: And would you like to know for after the hearing?[NEWLINE]user: No that's okay, I've already read about that.[NEWLINE]agent: There is a difference between civil and criminal outcomes, does that apply to you?[NEWLINE]user: Yes could I lose my truck?


user: Hello I need information about AFI's investigation process[NEWLINE]agent: AFI will carry out a formal investigation. The result may not be an action, a warning letter, an investigation notice placed in your file, or a formal administrative hearing before an ALJ administrative law judge.[NEWLINE]agent: Do you want to know what Vehicle Safety does when it begins the hearing process?[NEWLINE]user: no i don't know what it does[NEWLINE]agent: Do you want to know what happens if you accept the exemption?[NEWLINE]user: do not[NEWLINE]agent: want to know what to do if the offer is rejected?[NEWLINE]user: do not[NEWLINE]user: And how can I get an opportunity for a hearing exemption?[NEWLINE]agent: When Vehicle Safety begins the hearing process, you may be offered the opportunity through a "hearing waiver" to admit the charges and pay a specific monetary fine and / or accept a suspension.[NEWLINE][BOUNDARY][NEWLINE]user: and then I pay my fine and what happens?


user: If I have a Complaint filed against my business[NEWLINE]agent: The New York State Department of Motor Vehicles DMV regulates all repair shops, inspection stations, dealers, vehicle dismantlers and other related businesses in New York[NEWLINE]agent: you want to know how to legally operate as such a business[NEWLINE]user: not[NEWLINE]user: but what would be the requirements?[NEWLINE]agent:  you must register with the DMV. Once your application is approveds  you will receive a certificate from the DMV[NEWLINE][BOUNDARY][NEWLINE]user: Should I file a complaint against an inspection station or a certified inspector?[NEWLINE]agent:  please report a problem with a DMV regulated automotive business[NEWLINE][BOUNDARY][NEWLINE]user: can you give me details of Investigation process[NEWLINE]agent: The AFI will conduct a formal investigation. The result may be no action, a warning letter Notice of Investigation placed in your file, or a formal administrative hearing before an Administrative Law Judge ALJ[NEWLINE]agent: want to know When Vehicle Safety starts the hearing process[NEWLINE]user: yes[NEWLINE]agent: you may be offered the opportunity through a " hearing waiver " to admit to the charges and to either pay a specified monetary penalty and/or to accept a suspension[NEWLINE][BOUNDARY][NEWLINE]user: if they don't approve it?


user: Hi there. I have a issue with a complaint filed against me.[NEWLINE]agent: You must know the new york state department of motor vehicles DMV regulates all the vehicle related businesses in new york.[NEWLINE]agent: Are you operating any business related to this area?[NEWLINE]user: No, I don't have anything related to that.[NEWLINE]user: But what would I need if I want to do business on that area?[NEWLINE]agent: You need to register with the DMV and once your application is approved yo will get the certification from the DMV.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, That's sounds good to me. During this process, what will happen if I don't like the offer they make me?[NEWLINE]agent: In that case a hearing must be held.[NEWLINE]user: The hearing will be related to the safety?[NEWLINE]agent: That's correct. You can have the opportunity to get a hearing waiver to admit the charges and pay a monetary penalty or accept a suspension.[NEWLINE]user: If I do that i still have to go to the hearing?[NEWLINE]agent: No, you won't required the hearing.[NEWLINE][BOUNDARY][NEWLINE]user: But, then I will still need to get certificated by the NY DMV?


user: Someone filed a complaint against my business and I need help understanding the complaint process.[NEWLINE]agent: Was the complaint filed against you?[NEWLINE]user: No, against my business.[NEWLINE]agent: Has the complaint yet to be resolved by the CSR?[NEWLINE]user: Yeah, it hasn't been resolved yet.[NEWLINE]agent: Since the CSR was not able to resolve your complaint, your case will now be sent to an Automotive Facilities Inspector for a formal investigation.[NEWLINE][BOUNDARY][NEWLINE]user: What happens after the investigation?[NEWLINE]agent: This will depend on what is found in the investigation. The result could be no action at all, a warning letter Notice of Investigation put in your file, or a formal administrative hearing before an Administrative Law Judge.[NEWLINE]user: They said something about a hearing waiver where I would just pay a monetary penalty. What if I don't accept the waiver?[NEWLINE]agent: If you reject their offer, a hearing must be held.[NEWLINE][BOUNDARY][NEWLINE]user: What does the hearing process entail?


user: need to know more about this complaint that I got[NEWLINE]agent: Has a complaint been filed against you?[NEWLINE]user: yes, that is why I need more info[NEWLINE]agent: A Consumer Services Representative from the DMV will contact you in an attempt to resolve this complaint.  They will explain the nature of the complaint and will also inform you of your rights, responsibilities, and your liability.[NEWLINE][BOUNDARY][NEWLINE]user: what happens if I reject whatever they offer and I want to fight?[NEWLINE]agent: If the offer is rejected, a hearing will be held.[NEWLINE][BOUNDARY][NEWLINE]user: what should I do to be prepared?[NEWLINE]agent: Keep a copy of all important paperwork in an easy-to-access location[NEWLINE][BOUNDARY][NEWLINE]user: what could happen if we go to a hearing?[NEWLINE]agent: The result of the hearing may be no action, a civil penalty, and/or a suspension or revocation of your ability to operate as a vehicle related business in New York State. You may also be offered the opportunity to pay restitution to the consumer in lieu of the fines and/or penalties, or to have the penalty reduced.[NEWLINE][BOUNDARY][NEWLINE]user: but before that we can try to resolve this right?


user: Hey, good evening. Can you talk me about the process behind a complaint against a inspection station?[NEWLINE]agent: Has a complaint been filed against you?[NEWLINE]user: No, thankfully no.[NEWLINE]agent: Are you asking about this because you have a unresolved complaint then?[NEWLINE]user: No, i'm not asking for that neither.[NEWLINE][BOUNDARY][NEWLINE]user: You know, it doesn't matter. Look, please clarify me something. Lets say there's a process and i get some penalties from the judge. What should i do there then?[NEWLINE]agent: Most important thing there is that your actions have to be aimed to not lose your operating privileges. So, best advice is to pay any fines and penalties imposed by a judge. In any case, you get a notification letter from DMV shortly after the process.[NEWLINE][BOUNDARY][NEWLINE]user: And it happens similarly when it is about a unresolved complaint?[NEWLINE]agent: Not quite. In that scenario, your case would be sent to an Automotive Facilities Inspector for a formal investigation. When that happens, is advisable to cooperate fully with DMV's inquiries.[NEWLINE][BOUNDARY][NEWLINE]user: I guess there could be a chance to just pay up and be free of furhter process, isn't?


user: Hi. I would like to get some orientation on a complaint.[NEWLINE]agent: Is this complaint against you?[NEWLINE]user: Yes, is against me.[NEWLINE]agent: Alright. If the complaint is against you, then a consumer services representative from the dmv will contact you so this complaint find a resolution.[NEWLINE][BOUNDARY][NEWLINE]user: But they will contact me about the specific problem I got, right?[NEWLINE]agent: That's right. They are advised to contact the dmv consumer and facilities services complaint unit.[NEWLINE][BOUNDARY][NEWLINE]user: There could be any legal process with this?[NEWLINE]agent: Yes. There may be the opportunity to pass through a hearing waiver to admit the charges and to pay a monetary penalty.[NEWLINE][BOUNDARY][NEWLINE]user: And what happens if I get revoked or something?[NEWLINE]agent: If that's the case, then you'll have to surrender all supplies and cease to operate.[NEWLINE]user: And this will be permanent or I will still have the chance to pay the penalty?[NEWLINE]agent: You can pay your fine or penalty, and then you be able to get back to business.[NEWLINE][BOUNDARY][NEWLINE]user: So, if I don't pay I can end in a hearing, right?


user: Tell about the investigation process[NEWLINE]agent: The AFI will conduct a formal investigation. The result may not be any action, an investigation notification warning letter placed in your file, or a formal administrative hearing before an administrative law judge (ALJ).[NEWLINE]agent: Did the vehicle safety start the hearing process?[NEWLINE]user: No, not yet[NEWLINE]agent: Was the waiver accepted?[NEWLINE]user: Yes, it was[NEWLINE]agent: In that case, no hearing is required[NEWLINE][BOUNDARY][NEWLINE]user: What if I am revoked?[NEWLINE]agent: Then you need to surrender all supplies and cease to operate[NEWLINE][BOUNDARY][NEWLINE]user: What if the offer is rejected?[NEWLINE]agent: A hearing must be held[NEWLINE][BOUNDARY][NEWLINE]user: And what happens if the ALJ only imposes civil penalties?


user: how is the claim process for concession companies and carriers[NEWLINE]agent: complaint has been filed against you?[NEWLINE]user: yes[NEWLINE]agent: a Consumer Services Rep from the DMV will contact you in an attempt to resolve this complaint. The CSR will explain the nature of the complaint and will also inform you of your rights, responsibilities, and your liability[NEWLINE][BOUNDARY][NEWLINE]user: such as the hearing result process.[NEWLINE]agent:  the ALJ may sustain some, all, or none of the charges. There may be no action, a warning, the imposition of a suspension, revocation, and/or civil penalties[NEWLINE]user: If the ALJ only imposes civil penalties?[NEWLINE]agent: you must pay all fines and penalties[NEWLINE]user: what are my rights[NEWLINE]agent: You are entitled to hire an attorney and to bring that attorney to the hearing. The DMV is the petitioner is this case and the complainant may be a witness for the case.[NEWLINE]user:  If the ALJ only imposes civil penalties


user: how is the hearing process[NEWLINE]agent: You are entitled to hire an attorney and to bring that attorney to the hearing. The DMV is the petitioner is this case and the complainant may be a witness for the case[NEWLINE]agent: you already have your hearing result[NEWLINE]user: yes[NEWLINE]agent: the ALJ may sustain some, all, or none of the charges. There may be no action, a warning, the imposition of a suspension, revocation, and/or civil penalties[NEWLINE]user: if I pay my fine and serve your period of suspension[NEWLINE]agent: you will be back in business after complete compliance[NEWLINE]user: if I appeal?[NEWLINE]agent:  you have 60 days from the date of the ALJs decision to file the Appeal From DMV Hearing Determination PDF AA-33A, which must be accompanied by the appropriate filing fee[NEWLINE][BOUNDARY][NEWLINE]user: If a complaint has been filed against me[NEWLINE]agent:  a Consumer Services Rep from the DMV will contact you in an attempt to resolve this complaint. The CSR will explain the nature of the complaint and will also inform you of your rights, responsibilities, and your liability[NEWLINE][BOUNDARY][NEWLINE]user: Si el ALJ solo impone sanciones civiles?


user: Hello I need information about the Claim Process[NEWLINE]agent: Has a complaint been filed against you?[NEWLINE]user: do not[NEWLINE]agent: and your complaint is not resolved with the CSR?[NEWLINE]user: Yes[NEWLINE]agent: If the complaint is not resolved with the CSR, the case will be sent to an AFI Automotive Facilities Inspector for a formal investigation.[NEWLINE][BOUNDARY][NEWLINE]user: and what happens when Vehicle Safety starts the hearing process?[NEWLINE]agent: When Vehicle Safety begins the hearing process, you may be offered the opportunity through a "hearing waiver" to admit the charges and pay a specific monetary fine and / or accept a suspension.[NEWLINE][BOUNDARY][NEWLINE]user: If I choose to appeal?[NEWLINE]agent: If you choose to appeal, you have 60 days from the date of the administrative judge's decision to file the appeal of the DMV hearing determination in PDF [2] AA-33A, which must be accompanied by the applicable filing fee.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have a Complaint against my business?


user: I need help with complaints[NEWLINE]agent: Has a complaint been filed against you?[NEWLINE]user: no, we haven't gotten one but I am helping someone with an active complaint[NEWLINE]agent: Has the complaint not been resolved with the CSR?[NEWLINE]user: yes it is still being resolved[NEWLINE]agent: The case will be sent to an Automotive Facilities Inspector for a formal investigation.  Costly penalties, fines, and the loss of valuable customers can be avoided by responding to all DMV inquiries in a timely manner.[NEWLINE][BOUNDARY][NEWLINE]user: what if someone is revoked in a hearing?[NEWLINE]agent: They must surrender all supplies and cease to operate[NEWLINE][BOUNDARY][NEWLINE]user: what else can happen in a hearing?[NEWLINE]agent: The result of the hearing may be no action, a civil penalty, and/or a suspension or revocation of your ability to operate as a vehicle related business in New York State. You may also be offered the opportunity to pay restitution to the consumer in instead of the fines and/or penalties, or to have the penalty reduced.[NEWLINE]user: who does the investigation when there is a complaint dispute?


user: I need to know more about dealing with complaints[NEWLINE]agent: Has a complaint been filed against you?[NEWLINE]user: yes[NEWLINE]agent: Okay, a Consumer Services Rep from the DMV will contact you in an attempt to resolve this complaint. The CSR will explain the nature of the complaint and will also inform you of your rights, responsibilities, and your liability.[NEWLINE][BOUNDARY][NEWLINE]user: do you tell people to sue us or go to the BBB when they have an issue with us?[NEWLINE]agent: The DMV advises all consumers who have a complaint against a dealer, inspection station, repair shop, or dismantler to make an attempt to resolve their complaint with the business manager.[NEWLINE]user: what do you advise them if they don't get a favorable resolution?[NEWLINE]agent: The consumer is advised to contact the DMV Consumer & Facilities Services Complaint Unit.  You should keep a copy of all work orders in an easy-to-access location to protect your business.[NEWLINE][BOUNDARY][NEWLINE]user: how can a hearing end if it comes to that?[NEWLINE]agent: There may be no action, a warning, the imposition of a suspension, revocation, and/or civil penalties.[NEWLINE][BOUNDARY][NEWLINE]user: what happens when they investigate?[NEWLINE]agent: You may be offered the opportunity through a "hearing waiver" to admit to the charges and to either pay a specified monetary penalty and/or to accept a suspension.[NEWLINE]user: If I admit to the charges will it be over?


user: I need a quick lesson on complaints and all of that[NEWLINE]agent: Has a complaint been filed against your business?[NEWLINE]user: yes[NEWLINE]agent: Okay, well a Consumer Services Rep from the DMV will contact you in an attempt to resolve this complaint. The CSR will explain the nature of the complaint and will also inform you of your rights, responsibilities, and your liability.[NEWLINE][BOUNDARY][NEWLINE]user: what if we think there was no wrongdoing from our part and we say no to resolving this in favor of the person who complained?[NEWLINE]agent: If any offer is rejected then a hearing must be held[NEWLINE][BOUNDARY][NEWLINE]user: who gets involved if we don't come to an agreement when the DMV consumer rep tries to resolve this?[NEWLINE]agent: If it is not resolved the case will be sent to an Automotive Facilities Inspector for a formal investigation.[NEWLINE][BOUNDARY][NEWLINE]user: what might the hearing end in?[NEWLINE]agent: The result of the hearing may be no action, a civil penalty, and/or a suspension or revocation of your ability to operate as a vehicle related business in New York State. You may also be offered the opportunity to pay restitution to the consumer in instead of the fines and/or penalties, or to have the penalty reduced.[NEWLINE][BOUNDARY][NEWLINE]user: and the DMV runs all of this?


user: Hello there. How are you doing? I came here because there was a complaint filed against me and I don't know what to do about it.[NEWLINE]agent: Then you're in the right place. First of all, you should know that the New York State Department of Motor Vehicles (DMV) regulates all repair shops, inspection stations, dealers, vehicle dismantlers and other related businesses in NY State.[NEWLINE]user: Yes. And if I want to run a business legally?[NEWLINE]agent: Then you must register with the DMV. Once your application is approved you will receive a certificate from the DMV.[NEWLINE][BOUNDARY][NEWLINE]user: Now, let's say I demand a hearing, how does that work?[NEWLINE]agent: You are entitled to hire an attorney and to bring that attorney to the hearing. The DMV is the petitioner is this case and the complainant may be a witness for the case.[NEWLINE]agent: Would you like to know what happens after the hearing?[NEWLINE]user: No, thanks. I can imagine that.[NEWLINE]agent: Would you like to know what happens if the ALJ only imposes civil penalties?[NEWLINE]user: Sure, go ahead.[NEWLINE]agent: In order to prevent the loss of your operating privilege, you must pay all fines and penalties then. You will receive a letter from the DMV shortly after the hearing.[NEWLINE]user: I have to pay? Great. What if I choose to appeal such a decision?[NEWLINE]agent: In that case you have 60 days from the date of the ALJs decision to file the Appeal From DMV Hearing Determination (AA-33A), which must be accompanied by the appropriate filing fee.[NEWLINE][BOUNDARY][NEWLINE]user: What if someone filed a complaint with me (which is the case) and that complaint is not successful?


user: Tlak me about the Graduated License Law and Restrictions for Drivers under 18, please.[NEWLINE]agent: In addition to the learner permit restrictions that apply to everyone, the Graduate License Law imposes restrictions on drivers under the age of 18 who have a Junior Learner's Permit or a Junior Class DJ, MJ, or DJMJ driver's license. The restrictions depend on other factors.[NEWLINE]agent: Have you met the restrictions?[NEWLINE]user: Yes, I've met.[NEWLINE]agent: Perfect! Your junior learner permit or junior driver will not be suspended or revoked, which is what could happen if you do not comply with the restrictions.[NEWLINE][BOUNDARY][NEWLINE]user: How far am I allowed to drive?[NEWLINE]agent: Your driving privileges will vary depending on the geographic region in which you will be driving. You can drive to upstate New York, which is defined as any county north of the New York border.[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm 16 years old and I have a learner permit?[NEWLINE]agent: If you are 16, you must obey any restrictions imposed by the state that issued your permit.[NEWLINE][BOUNDARY][NEWLINE]user: Where else can I drive?[NEWLINE]agent: New York City which is defined by the five Boroughs[NEWLINE][BOUNDARY][NEWLINE]user: Can I drive outside of New York State?[NEWLINE]agent: You can do it, but first you must make sure your learner permit or driver license is valid to drive outside your home state.[NEWLINE][BOUNDARY][NEWLINE]user: I'm 17, can I get a class D or M license?


user: can you give me details of The Graduated License Law and Restrictions for Drivers under 18[NEWLINE]agent:  In addition to the learner permit restrictions that apply to everyone  , the Graduated License Law places restrictions on drivers under 18 years of age who have a junior learner permit or junior driver license Class DJ, MJ or DJMJ. The restrictions depend on0[NEWLINE]agent: desea conocer si Si no cumple con las restricciones?[NEWLINE]user: yes[NEWLINE]agent: your junior learner permit or junior driver license could be suspended or revoked for 60 days[NEWLINE][BOUNDARY][NEWLINE]user: hasta donde puedo llegar conduciendo?[NEWLINE]agent: Your driving privileges will vary depending on which of the following three geographic regions you will be driving insUpstate New York which is defined as any county north of the NYC border[NEWLINE][BOUNDARY][NEWLINE]user: Can I drive in New York State with a learner permit, junior learner or junior driver license from another state?[NEWLINE]agent:  you are under age 16?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]user: Can I drive outside of New York State with a junior driver's license?[NEWLINE]agent:  You may drive outside New York State with your NY State junior learner permit or junior driver license if it is allowed by the laws of the other state[NEWLINE][BOUNDARY][NEWLINE]user: If I don't change my junior license to a senior license


user: I'm under 18 and would like to get a learner's permit and would like to know about any restrictions that might entail.[NEWLINE]agent: For those under 18 years of age, the Graduated License Law places restrictions on drivers who have a junior learner permit or junior driver license Class DJ, MJ or DJMJ.[NEWLINE]agent: Would you like to know the penalties for non-compliance?[NEWLINE]user: Yes please.[NEWLINE]agent: Non-compliance would mean that your junior learner permit or junior driver license could be suspended or revoked for 60 days.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get a different class license if I am under 18?[NEWLINE]agent: Are you 17 years of age?[NEWLINE]user: No I am 16.[NEWLINE]agent: Once you become 17 you will be eligible to change your junior license to a senior license. Would you like to know the details?[NEWLINE]user: No I'll find out later.[NEWLINE]agent: Are you sure, it is important?[NEWLINE]user: Okay then, shoot.