user: I need help with plate storage[NEWLINE]agent: The DMV does not store standard vehicle plates[NEWLINE]agent: Are you wishing to surrender standard plates?[NEWLINE]user: No[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to do to the plates before surrendering them?[NEWLINE]agent: Be sure to remove plate frames and fasteners before you surrender them, we will not accept plates with frames or fasteners attached[NEWLINE][BOUNDARY][NEWLINE]user: How long do I have to reinstate my registration before it explires?[NEWLINE]agent: You can renew the registration and pay the renewal fees[NEWLINE][BOUNDARY][NEWLINE]user: How do I surrender personalised license plates?[NEWLINE]agent: The DMV office will store them, you must then apply for the reinstatement of the registration at the same DMV office where you surrendered your personalized plates or custom plates[NEWLINE][BOUNDARY][NEWLINE]user: What form do I need to get back surrendered plates?


user: Hi.  I will be storing my car for the winter and I am wondering if I can surrender my vehicle plate so I'm not paying registration fees for that period.[NEWLINE]agent: Yes, this is permitted.[NEWLINE]agent: Bring your plate to your local DMV office and request a receipt.[NEWLINE]user: Will my plate be stored?[NEWLINE]agent: If you have a standard plate, it will not be stored.[NEWLINE]user: What will they do with it?[NEWLINE]agent: It will be destroyed.  Do you have a standard plate or a custom plate?[NEWLINE][BOUNDARY][NEWLINE]user: I actually have a customized plate.[NEWLINE]agent: In that case, it can be stored.[NEWLINE][BOUNDARY][NEWLINE]user: How do I submit my plate?[NEWLINE]agent: You must remove plate frames and fasteners as the plate will not be accepted with these attached.[NEWLINE][BOUNDARY][NEWLINE]user: How will I retrieve my plate in the Spring?[NEWLINE]agent: You must apply for the reinstatement at the same DMV office that you surrendered your plate.[NEWLINE][BOUNDARY][NEWLINE]user: OK thank you.


user: I need to reinstate my surrendered plates.[NEWLINE]agent: You should go to a DMV office and ask for the reinstatement of your registration and receive your vehicle's plates. The first document you'll need is the completed Application for Registration or Title form (PDF MV-82)[NEWLINE]agent: Are you looking to reinstate your registration within 60 days before the expiration of your registration?[NEWLINE]user: Yes, that's correct.[NEWLINE]agent: Then you can renew your registration and pay the renewal fees.[NEWLINE][BOUNDARY][NEWLINE]user: In what office should I apply for the reinstatement of the registration?[NEWLINE]agent: It should be done at the same DMV office you surrendered your personalized plates.[NEWLINE]user: what is the fee for getting a new set of vehicle plates?[NEWLINE]agent: you can get charged up to 25$ by the DMV office for issuing a new set of vehicle plates.[NEWLINE][BOUNDARY][NEWLINE]user: when does the new registration expires?[NEWLINE]agent: It expires the same date as the registration you surrendered.[NEWLINE][BOUNDARY][NEWLINE]user: Can I surrender my plates temporarily?


user: Hello, I stored my plates before last winter, how do I reinstate them.[NEWLINE]agent: You must apply for reinstatement at the DMV and bring a completed Application for Registration or TitleMV-82.[NEWLINE]agent: Is your registration still active?[NEWLINE]user: Yes but it is going to expire in 3 months. Is that okay?[NEWLINE]agent: Yes that complies with the rules.[NEWLINE]user: Will there be a fee to renew?[NEWLINE]agent: Yes renewal and fee payment will ensure that your registration is valid.[NEWLINE][BOUNDARY][NEWLINE]user: Which DMV do I have to go to to retrieve my plates?[NEWLINE]agent: You must return to the same DMV office where you surrendered your plates.[NEWLINE]user: Were my plates stored there?[NEWLINE]agent: Yes they were.[NEWLINE]user: What if the plates that I stored have been destroyed?


user: I need to get a plate reinstated.[NEWLINE]agent: You must bring all appropraite items as well as ID to a local branch.[NEWLINE]agent: If it is within 60 days of lapsing, you can just come to a branch.[NEWLINE]user: It has been more than 60 days.[NEWLINE][BOUNDARY][NEWLINE]user: You have to go to the branch where you originally got them, then, with the necessary information and credentials.[NEWLINE]agent: Though it sounds like you have a basic idea of the necessary requirements, so just make sure you go back to where you got them from in the first place.[NEWLINE][BOUNDARY][NEWLINE]user: Do I have to get rid of liability?[NEWLINE]agent: I can not recommend or give advice about coverage, I can only direct you to the relevant authorities.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me what those are?[NEWLINE]agent: Please reference our website in the "Contact" links and it will show you the relevant areas.[NEWLINE]user: Do I have to have them destroyed or can I keep the plates?


user: How do i surrender my plates temporarily?[NEWLINE]agent: You can surrender your vehicle plates at a local DMV and then you can also save money by canceling your liability insurance temporarily also.[NEWLINE]agent: Did you cancel your liability insurance when you turned in your plates temporarily?[NEWLINE]user: yes I did turn my plates in and cancel my liability insurance.[NEWLINE]agent: it is a good thing when you can save money by canceling your liability insurance temporarily.[NEWLINE]user: Does it matter if I cancel my liability insurance or not?[NEWLINE]agent: It will be a good thing because you will save money on your liability insurance when you cancel it.[NEWLINE][BOUNDARY][NEWLINE]user: What happens to my personalized plates when I turn them in to the DMV?[NEWLINE]agent: Fortunately, the DMV will store them unto you come to reinstate them.[NEWLINE]user: What happens if I surrender my standard plates?[NEWLINE]agent: The DMV does not store your standard vehicle plates because they destroy them.[NEWLINE]user: What do I do with my personalized plates?[NEWLINE]agent: The DMV actually stores them for you until you go back to the same DMV you surrendered them to to get reinstated.[NEWLINE]user: Can i go to any DMV office to get my personalized plates back?


user: If I want to open a driving school for my community, how often do I have to renew the Driving School License?[NEWLINE]agent: Each time you renew your license, it is renewed for two years.[NEWLINE]agent: Are you wanting to renew a license or to get a new license?[NEWLINE]user: I do not yet have a license to renew, no.  I will need a new one.[NEWLINE]user: When I am ready to renew the license, though, what information will I need to have with me at that time?[NEWLINE]agent: When you are ready to renew your license, which you must do between 30 and 60 days before your original license will expire, you will need your Driving School Renewal Application form MV-522, Proof of Workers' Compensation form C-105 or U-26.3 and Disability Benefits Insurance Coverage form CE-200 along with payment for the license fee in the form of a check or money order payable to Commissioner of Motor Vehicles.   You must also know that if your school will use vehicles for instruction you must attach a List of Driving School Vehicles for MV-527 and if your school provides the Pre-licensing Course you must also attach a Signature Authorization List - Pre-Licensing Course form MV-278.6.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me what would happen if I would accidentally be late in renewing the license for my driving school?[NEWLINE]agent: If you would be late, you must then immediately stop operation of the business completely.  You are considered not licensed to operate if your license expires.  Any services that you provide through your school license including Instructor Certificates, account to DMV's online road test appointment scheduling system, and authorization to order Pre-Licensing Course Completion Certificates will be terminated.  Until you correct the situation and have your new license issued, your instructors will not be able to teach for your school and your school will be unable to provide lessons to customers, teach the Pre-licensing Course, schedule road tests or bring customers to a road test.[NEWLINE][BOUNDARY][NEWLINE]user: Will I be able to renew my license for my school if it is expired?[NEWLINE]agent: You can renew the license up to six months after the previous license expires but any operation of your business between when your driving school license expired and the new license is issued will constitute unlicensed operation of a driving school, which could result in your having to pay a civil penalty of $1,000 and/or denial of future driving school license operations.[NEWLINE]user: What was the document that I needed to renew my license if my school does use vehicles for instruction?[NEWLINE]agent: The document you will need if your school is using vehicles for instruction would be a List of Driving School Vehicles form MV-527.[NEWLINE][BOUNDARY][NEWLINE]user: Who do I make the check out to for renewal of my license?


user: How do I renew my driving school license?[NEWLINE]agent: Your application for renewal of a Driving School License must be submitted between 30 and 60 days before the license expires the expiration date is printed on your license[NEWLINE]agent: Are you currently in the renewal process?[NEWLINE]user: No[NEWLINE]user: How do I renew if my school gave me the pre-licensing course?[NEWLINE]agent: You must attach a Signature Authorization List - Pre - Licensing Course MV-278.6[NEWLINE][BOUNDARY][NEWLINE]user: What if my license expires?[NEWLINE]agent: You must immediately stop operating your driving school business. Your school will not be licensed to operate. Any services you provide through your driving school license including Instructor Certificates, account to DMV s online road test appointment scheduling system, and authorization to order Pre - Licensing Course Completion Certificates will be terminated[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to include anything else?[NEWLINE]agent: You must attach a Signature Authorization List - Pre - Licensing Course MV-278.6[NEWLINE][BOUNDARY][NEWLINE]user: Can I continue my course whilst waiting for the renewal?


user: Hello I would like to renew my driver's license, when is the right time to do so?[NEWLINE]agent: Renewal of a Driving School License must be performed between 30 and 60 days before the expiration date as seen on your license.[NEWLINE]agent: Would you like to begin the renewal process?[NEWLINE]user: No I'm not ready yet.[NEWLINE]user: I see that I have to provide a list of my driving school's vehicles, is that really necessary?[NEWLINE]agent: Yes it is a requirement.[NEWLINE]user: Alright I guess, what else do I need to provide?[NEWLINE]agent: You must also submit a Signature Authorization List - Pre - Licensing Course if your school provides the Pre-licensing Course.[NEWLINE][BOUNDARY][NEWLINE]user: What if my Driving School License is already expired? Can I still renew or will I get into trouble?[NEWLINE]agent: The license can be renewed up to 6 months after the previous license expires BUT operating the school without a new License will be an infraction that could result in a $1000 fine and/or future denial of a Driving School license.[NEWLINE][BOUNDARY][NEWLINE]user: Does my signature Authorization List need to be submitted?


user: How do I renew my license?[NEWLINE]agent: Your application for renewal of a Driving School License must be submitted between 30 and 60 days before the license expires.[NEWLINE]agent: Are you in the renewal process?[NEWLINE]user: Yes, I am.[NEWLINE]agent: You must provide updated information about your driving school including Driving School Renewal Application form MV-522, proof of Worker's Compensation form C-105.2 or U-26.3/[NEWLINE][BOUNDARY][NEWLINE]user: What if my Driving School License has expired?[NEWLINE]agent: You must immediately stop operating your driving school business.  Your school will not be licensed to operate.[NEWLINE][BOUNDARY][NEWLINE]user: What are Driving School License?[NEWLINE]agent: Driving School Licenses are issued to businesses that qualify to operate a driving school.  They are renewed for 2 years.  The license must be renewed before the expiration date shown on the license if the driving school wants to continue to operate the business.[NEWLINE][BOUNDARY][NEWLINE]user: What if my school uses vehicles for instruction?[NEWLINE]agent: You must attach a list of Driving School Vehicles, MV-527.[NEWLINE][BOUNDARY][NEWLINE]user: Can I renew if my license has expired?


user: How do I renew?[NEWLINE]agent: Your application for renewal of a Driving School License must be submitted between 30 and 60 days before the license expires.[NEWLINE]agent: Are you in the process of renewing?[NEWLINE]user: No not at this time.[NEWLINE]user: How do I get my expiration date?[NEWLINE]agent: It is printed on your license.[NEWLINE]agent: What if my school uses vehicles for instruction?[NEWLINE]user: Yes my school uses vehicles for instruction.[NEWLINE]agent: You must attach a List of Driving School Vehicles-MV-527[NEWLINE]user: What about pre-licensing?[NEWLINE]agent: You must attach a Signature Authorization List-Pre-Licensing Course, MV-278.6[NEWLINE][BOUNDARY][NEWLINE]user: How long are licenses renewed for?


user: What do I need to renew my Driving School license?[NEWLINE]agent: It needs to be done 30-60 days prior to expiration.[NEWLINE]agent: Do you have updated information about your school?[NEWLINE]user: Yes, everything is updated.[NEWLINE]agent: Then you need your Driving School Renewal Application, Proof of Workers Compensation form, and Disability Benefits Coverage form.[NEWLINE]user: What if we provide the Pre-licensing course?[NEWLINE]agent: Then you need to attach a Signature Authorization List- Pre-licensing Course.[NEWLINE]user: What about if we use vehicles for instruction?[NEWLINE]agent: You need to attach a List of Driving School Vehicles.[NEWLINE]user: Which form is that?[NEWLINE]agent: MV-278 6[NEWLINE][BOUNDARY][NEWLINE]user: What if my license expired?[NEWLINE]agent: You must stop operating.[NEWLINE][BOUNDARY][NEWLINE]user: Is there anything else?


user: I have a problem I'd like to report[NEWLINE]agent: What is a DMV regulated automotive business you wish to report?[NEWLINE]user: Yes I want to report a business[NEWLINE]agent: The DMV regulates all repair shops, inspection stations, dealers, junk and salvage vendors, and other automotive related businesses in New York State[NEWLINE][BOUNDARY][NEWLINE]user: How do I place a complaint against a DMV regulated automotive business?[NEWLINE]agent: Report here and the case will be sent to an Automotive Facilities Inspector for a formal investigation and possibly a hearing  Depending on the complaint this process could take several weeks to several months to resolve[NEWLINE]user: What happens if a resolution to my liking is not reached?[NEWLINE]agent: Y can file a complaint by submitting a Vehicle Safety Complaint Report PDF VS-35 along with any supporting documents to the DMV Consumer & Facilities Services Complaint Unit.To submit electronically, download the complaint report available at the link above to your personal device  Attach and then email the completed report as well as any supporting documents.[NEWLINE]user: What do I do if the facility does not have a current registration[NEWLINE]agent: There are limitations on any fines and penalties that may be recovered. For additional information on the investigation and hearing process, please see our What to Expect if You File a Complaint Against a DMV Regulated Business[NEWLINE]user: I have an NYS Lemon Law complaint[NEWLINE]agent: Please see Lemon Law Complaints. Once your complaint has been filed, a Consumer Services Representative CSR from DMV will be assigned to handle your complaint[NEWLINE][BOUNDARY][NEWLINE]user: How do I contact you


user: I'm having an issue with a DMV regulated business.[NEWLINE]agent: Is it a regulated, automotive business?[NEWLINE]user: Yes, it is.[NEWLINE]agent: All automotive related businesses are regulated by the DMV.[NEWLINE][BOUNDARY][NEWLINE]user: How can I lodge a complaint against a DMV regulated business?[NEWLINE]agent: After you file the complaint, a representative from the DMV will be assigned to handle it.[NEWLINE]user: What happens if the busoiness isn't registered?[NEWLINE]agent: There are limits on fines and penalties that can be given to unregistered businesses.[NEWLINE]user: What happens if the CSR can't get my complaint resolved?[NEWLINE]agent: The case will be given to an Automotive Facilities Inspector for a formal investigation.[NEWLINE]user: What should I do if I can't resolve the issue with the business?[NEWLINE]agent: Submit a Vehicle Safety Complaint Report to the DMV Consumer and Facilities Services Complaint Unit.[NEWLINE][BOUNDARY][NEWLINE]user: How can I find out more about complaints?


user: I need help with regulating an automotive business.[NEWLINE]agent: What type of business is it?[NEWLINE]user: I need help figuring out it it's DMV regulated.[NEWLINE]agent: DMV regulates automotive businesses.[NEWLINE]user: How do I get it regulated?[NEWLINE]agent: Visit your local DMV.[NEWLINE][BOUNDARY][NEWLINE]user: What's considered a lemon law complaint?[NEWLINE]agent: You can look up lemon law complaints, and see if you should file.[NEWLINE]user: Does the company need my registration?[NEWLINE]agent: Yes, if not then there will be limited fines.[NEWLINE]user: Can I file the complaint?[NEWLINE]agent: Submit a vehicle safety complaint report.[NEWLINE]user: How do I get started?[NEWLINE]agent: Contact the management of the company.[NEWLINE]agent: Do you want to file electronically?


user: I have an issue with the DMV regulated automotive business[NEWLINE]agent: is this concerning repair shops, inspection stations, dealers, junk and salvage vendors, and other automotive related businesses in New York State[NEWLINE]user: no, none of those[NEWLINE][BOUNDARY][NEWLINE]agent: do you need to file a complaint against a DMV regulated automotive business?[NEWLINE]user: yes I do[NEWLINE]agent: have you tried to resolve the issue with management?[NEWLINE]agent: If no satisfactory resolution is reached then you can file a complaint[NEWLINE]user: no, not that[NEWLINE]agent: If there is another problem you can file a complaint electronically[NEWLINE]user: I would like to do that[NEWLINE]agent: To submit electronically, download the complaint report to your personal device Attach and then email the completed report as well as any supporting documents[NEWLINE]user: okay, but what if it is a lemon law complaint?[NEWLINE]agent: file a Lemon Law Complaint.Once your complaint has been filed a Consumer Services Representative CSR from DMV will be assigned to handle your complaint[NEWLINE]user: I send everything I have?


user: I would like to lodge a complaint about an automative business, how do I proceed?[NEWLINE]agent: Is the business an automotive related business? and is the business located in New York State?[NEWLINE]user: Not really, no.[NEWLINE][BOUNDARY][NEWLINE]agent: Have you tried to resolve the question with the owner already?[NEWLINE]user: Well no because the owner is forever unreachable it seems.[NEWLINE]user: Who handles the investigation and how long does it take usually?[NEWLINE]agent: Generally an Automotive Facilities Inspector will launch a formal investigation and a hearing might also take place. This process can take several weeks to several months to resolve, depending on on the nature of the complaint.[NEWLINE]user: Where do I lodge my Complaint?[NEWLINE]agent: The address is:Complaint UnitBureau of Consumer & Facility ServiceDepartment of Motor VehiclesP.O. Box 2700-ESPAlbany[NEWLINE][BOUNDARY][NEWLINE]user: Can I have a list of what types of businesses are covered by the DMV regulation?[NEWLINE]agent: It covers repair shops, inspection stations, dealers, junk and salvage vendors, and other automotive related businesses in New York State[NEWLINE][BOUNDARY][NEWLINE]user: And what if I don't agree with the outcome? Can i lodge a further complaint?


user: I need to report a problem with a DMV regulated automotive business.[NEWLINE]agent: Are you sure it is a DMV regulated business?[NEWLINE]user: No, I am not.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to know how to file a complaint against a DMV regulated automotive business?[NEWLINE]user: No I do not.[NEWLINE][BOUNDARY][NEWLINE]user: How do I contact?[NEWLINE]agent: If you have questions about the complaint process you can contact the DMV Complaint Unit at 1-518-474-8943.[NEWLINE]user: What are the hours I can call?[NEWLINE]agent: Office hours are Monday-Friday, 8:15am to 4:15pm.[NEWLINE][BOUNDARY][NEWLINE]user: What is regulated by the DMV?[NEWLINE]agent: The DMV regulates all repair shops, inspection stations, dealers, junk and salvage vendors, and other automotive related businesses in New York State.[NEWLINE][BOUNDARY][NEWLINE]user: How can I get information on the investigation and hearing process?


user: There is an issue with the automotive business Smith automotive[NEWLINE]agent: Did you alredy file a claim?[NEWLINE]user: I have yet to do so[NEWLINE][BOUNDARY][NEWLINE]agent: First we suggest to resolve the issue with the management[NEWLINE]user: that did not work[NEWLINE]user: Ok, so sorry to hear that. you must submit a Vehicle Safety Complaint Report PDF [ 2 ] VS-35 along with any supporting documents to the DMV Consumer & Facilities Services Complaint Unit.[NEWLINE]agent: download the complaint report available at the link above to your personal device.[NEWLINE]user: Will copies of them work?[NEWLINE]agent:  Copies of work orders and invoices are proof of your attempts to resolve the problem.2[NEWLINE]user: can I email them?[NEWLINE]agent:  Attach and then email the completed report as well as any supporting documents to[NEWLINE]user: What is the new york lemon law?


user: I need to change my address[NEWLINE]agent: Are you reporting a change of address for your business?[NEWLINE]user: Yes[NEWLINE]agent: You must complete a Statement of Ownership and/or Permission to Use Place of Business pdf VS-19[NEWLINE]user: Where can I get the form[NEWLINE]agent: You can also call the DMV Office of Vehicle Safety and Clean Air at 1 - 518 - 474 - 4653 to get the form, or call 1 - 518 - 474 - 0919 to get more information[NEWLINE][BOUNDARY][NEWLINE]user: What do I do if I also have an Inspectation Station License?[NEWLINE]agent: please see Inspection Station Cap Information[NEWLINE]user: What happens if the new location was previously registered as a repair shop?[NEWLINE]agent: You must provide the Facility number or name of that shop. This may be accepted as proof of zoning[NEWLINE][BOUNDARY][NEWLINE]user: Do I need the same forms to do that?[NEWLINE]agent: Yes. You can also call the DMV Office of Vehicle Safety and Clean Air at 1 - 518 - 474 - 4653 to get the form, or call 1 - 518 - 474 - 0919 to get more information[NEWLINE][BOUNDARY][NEWLINE]user: If I want to ammend or replace my documents, can I mail them?


user: I need to ammend a registration[NEWLINE]agent: To amend the registration or get a replacement duplicate document for your current Repair & Body Shop[NEWLINE]user: Can I use any body shop?[NEWLINE]agent: you must submit the Request for Business Amendment / Duplicate Certificate pdf MV-253 G[NEWLINE][BOUNDARY][NEWLINE]user: Where can I call for more info[NEWLINE]agent: You can call the DMV Office of Vehicle Safety and Clean Air at 1 - 518 - 474 - 4653 to get the form, or call 1 - 518 - 474 - 0919 to get more information[NEWLINE][BOUNDARY][NEWLINE]user: What if I have an Inspection Station License[NEWLINE]agent: Please see Inspection Station Cap Information.[NEWLINE][BOUNDARY][NEWLINE]user: I need to report a change of address for my business[NEWLINE]agent: You must complete a Statement of Ownership and/or Permission to Use Place of Business pdf VS-19[NEWLINE]user: What form do I need to register a change of address[NEWLINE]agent: The form is Statement of Ownership and/or Permission to Use Place of Business pdf VS-119[NEWLINE][BOUNDARY][NEWLINE]user: What form do I need to amend my registration?


user: Hello, I  have a body shop and moved it to other address. What can I do for a new licence?[NEWLINE]agent: Did you report that to us?[NEWLINE]user: Oh no, not yet[NEWLINE]agent: Ok so, you must preparea Statement of Ownership and/or Permission to Use Place of Business pdf[NEWLINE]user: Is there anything else?[NEWLINE]agent: You can take form by calling DMV Office of Vehicle Safety and Clean Air.[NEWLINE]user: Can you tell me the number of that place?[NEWLINE]agent: Ok please write. 1 - 518 - 474 - 4653[NEWLINE][BOUNDARY][NEWLINE]user: Is there anything else I must do?[NEWLINE]agent: Yes. your shop must also have Certificate of Occupancy.. For that please provide the Facility number of your shop[NEWLINE][BOUNDARY][NEWLINE]user: What is your mail adress?[NEWLINE]agent: For Consumer & Facility Services Application: NYS DMV Bureau of Consumer & Facility Services Application Unit P.O.s  Box 2700 Albany,s NY 12220 - 0700[NEWLINE][BOUNDARY][NEWLINE]user: and finally anything else?


user: I need to make a change of address[NEWLINE]agent: Do you want to report a change of business address?[NEWLINE]user: No[NEWLINE][BOUNDARY][NEWLINE]user: What if the new location was previously registered as a repair shop?[NEWLINE]agent: Please provide the Facility number or name of that shop. This may be accepted as proof of zoning[NEWLINE]user: What happens if I have an Inspection Station License?[NEWLINE]agent: Please see Inspection Station Cap Information for more details[NEWLINE][BOUNDARY][NEWLINE]user: Where can I call to get more information?[NEWLINE]agent: You can also call the DMV Office of Vehicle Safety and Clean Air at 1 - 518 - 474 - 4653 to get the form, or call 1 - 518 - 474 - 0919 to get more information[NEWLINE][BOUNDARY][NEWLINE]user: How long will it take to receive the replacement docs?[NEWLINE]agent: You will receive a replacement document in the mail in approximately 5 to 7 business days[NEWLINE][BOUNDARY][NEWLINE]user: How long does it take to process the application?[NEWLINE]agent: It will take 6 to 8 weeks for us to process your application[NEWLINE]user: What form do I need to report a change of address?


user: how to amend or replace a business license?[NEWLINE]agent: to amend the registration or get a replacement duplicate document for your current repair & body shop. does this apply to you?[NEWLINE]user: how do i amend the registation or get replacement duplicate document?[NEWLINE]agent: you must submit the request for business amendment / duplicate certificate pdf.[NEWLINE][BOUNDARY][NEWLINE]user: what if i have a certificate of occupancy?[NEWLINE]agent: please see inspection station cap information[NEWLINE]user: what if i change my address?[NEWLINE]agent: please provide the facility number or name of that shop. this may be accepted as proof[NEWLINE][BOUNDARY][NEWLINE]user: how do i report a change of address for my business?[NEWLINE]agent: you must complete a statement of ownership and/or permission to use place of business pdf.[NEWLINE][BOUNDARY][NEWLINE]user: what if i have a certification of occupancy?[NEWLINE]agent: please see inspection cap information[NEWLINE][BOUNDARY][NEWLINE]user: how else can i contact the dmv?


user: Hi, Can you help me. I want to change my body shop adress.[NEWLINE]agent: Hi. Just body shop or is repair shop included?[NEWLINE]user: No just body shop. We don't repair things except auto body.[NEWLINE][BOUNDARY][NEWLINE]user: We are moving to another street corner. What should we do?[NEWLINE]agent: First you must fill Statement of Ownership and/or Permission to Use Place of Business pdf[NEWLINE][BOUNDARY][NEWLINE]user: The place we are moving to was a body shop also. Is it important thing?[NEWLINE]agent: Yes please give the Facility number or name of that shop. It may be accepted as proof of zoning[NEWLINE]user: Do we need any other documents?[NEWLINE]agent: Yes you may need Certificate of Occupancy or local license.[NEWLINE]agent: Do you have an Inspection Station License?[NEWLINE]user: Yes I think, I have


user: I'm enquiring about theft[NEWLINE]agent: Has your ATV been stolen?[NEWLINE]user: Yes[NEWLINE]agent: you should immediately report the theft to the police[NEWLINE][BOUNDARY][NEWLINE]user: What happens if my ATV has studded tires?[NEWLINE]agent: You may only use studded tires in the following situations: In a tree nursery or planting in a manner which damages or destroys growing stock or creates a substantial risk of damage or destruction. Within 100 feet of a dwelling between midnight and 6 A.M. at a speed greater than necessary to keep the ATV moving. While pulling a person on skis, a toboggan, sleigh, sled or trailer, unless the device is attached to the ATV by a tow - bar or other rigid connection[NEWLINE][BOUNDARY][NEWLINE]user: What happens after reporting my ATV stolen to the police?[NEWLINE]agent: Surrender the registration documents to your local motor vehicle office[NEWLINE][BOUNDARY][NEWLINE]user: When can I use studded tires?[NEWLINE]agent: You may only use studded tires in the following situations: In a tree nursery or planting in a manner which damages or destroys growing stock or creates a substantial risk of damage or destruction. Within 100 feet of a dwelling between midnight and 6 A.M. at a speed greater than necessary to keep the ATV moving. While pulling a person on skis, a toboggan, sleigh, sled or trailer, unless the device is attached to the ATV by a tow - bar or other rigid connection[NEWLINE]user: Can I use an ATV to carry passengers?[NEWLINE]agent: You cannot operate an ATV under the following conditions: At a speed too fast for existing conditions or potential hazards, in a careless, reckless or negligent manner or while intoxicated or impaired by alcohol or drugs[NEWLINE][BOUNDARY][NEWLINE]user: What ages can operate an ATV?[NEWLINE]agent: Children aged 10 to 15 can only operate an ATV under adult supervision.[NEWLINE][BOUNDARY][NEWLINE]user: What proof of ID do I need?


user: I want to know about operating ATVs on private land[NEWLINE]agent: Do you want to operate your ATV only on private lands?[NEWLINE]user: Yes, that's correct.[NEWLINE]agent: First of all, you must have the permission of the land owner or lessee.[NEWLINE]user: Anything else I need to know?[NEWLINE]agent: after getting the permission, you should not drive your ATV beyond the boundaries of the property and respect andy restriction or request from the owner. You could lose your permission to ride on private property by littering, causing damage to the property or driving carelessly.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if I have an accident with my ATV?[NEWLINE]agent: In case of an accident, you must give your name and address, and the name and address of the ATV owner and its plate number, to any injured person or the owner of any damaged property or the police. You also must show the proof of insurance to the person claiming to have suffered damage or injuries.[NEWLINE]user: What if I can't locate the owner of the damaged property?[NEWLINE]agent: In that case, you must provide the information to the police as soon as possible.[NEWLINE]user: Do I have to report any damage to the property immediately, or there is a limit?[NEWLINE]agent: In case the estimated damage is at least 600$, you have to report the damage immediately to the police.[NEWLINE][BOUNDARY][NEWLINE]user: Ok now, what is the required equipment for an ATV?[NEWLINE]agent: two of the required equipment are to have the brakes in good condition and that the ATV is in good operating condition and meets federal standards.[NEWLINE][BOUNDARY][NEWLINE]user: can I cross a highway with my ATV?


user: Who is allowed to operate an ATV?[NEWLINE]agent: Anyone over 16 can operate an ATV.  People under 16 can with restrictions.[NEWLINE]agent: Are you between 10 and 15?[NEWLINE]user: My son is.  WHat restrictions will he have?[NEWLINE]agent: He would need to be supervised by an adult.[NEWLINE][BOUNDARY][NEWLINE]user: When do I need to register my ATV?[NEWLINE]agent: You must register your ATV before you take delivery.[NEWLINE][BOUNDARY][NEWLINE]user: Are there regsistration fees?[NEWLINE]agent: There is a plate fee of $12.50, then a registration fee of $12.50 per year.[NEWLINE][BOUNDARY][NEWLINE]user: Are there special restrictions for riding an ATV?[NEWLINE]agent: There are laws regarding ATV riding.[NEWLINE][BOUNDARY][NEWLINE]user: Do ATVs need to be registered?[NEWLINE]agent: Yes, they have to be registered with the DMV.[NEWLINE][BOUNDARY][NEWLINE]user: Can an ATV be operated anywhere?


user: What do I need to register my ATV for the first time?[NEWLINE]agent: Do I need to register my ATV if I live in both NY and another state?[NEWLINE]agent: Do I need to renew registration if it is not new?[NEWLINE]user: How do I get a copy of my declaration of exemption?[NEWLINE][BOUNDARY][NEWLINE]user: What if I do not operate my ATV  on the highway[NEWLINE]agent: Onl y part of a highway between two off highway trails will be posted for atv use[NEWLINE][BOUNDARY][NEWLINE]user: What if the ATV was not previously registered from a NY dealer[NEWLINE]agent: You must complete a vehicle registation/ title application at the NY DMV[NEWLINE][BOUNDARY][NEWLINE]user: What if the vehicle is over 70 inches wide[NEWLINE]agent: Then it will not be regarded as an off road vehicle[NEWLINE][BOUNDARY][NEWLINE]user: Who can operated the ATV


user: I need help in registering my atv[NEWLINE]agent: Ok I will be glad to help. An ATV must be registered with the Department of Motor Vehicles DMV if it is operated anywhere in New York State, including on the owner 's property[NEWLINE]user: When will it expire?[NEWLINE]agent: your registration will expire each year on August 31[NEWLINE][BOUNDARY][NEWLINE]user: What if it is registered out of state?[NEWLINE]agent:  You must obtain a New York State registration before operating your ATV in this state[NEWLINE][BOUNDARY][NEWLINE]user: Who can use an ATV?[NEWLINE]agent: you may operate an ATV only under adult supervision[NEWLINE][BOUNDARY][NEWLINE]user: Do I have to have a certain type of insurance for an ATV?[NEWLINE]agent: You may not operate any ATV anywhere in New York State, except on your own property, unless it is covered by liability insurance[NEWLINE][BOUNDARY][NEWLINE]user: Do I nbeed to show proof of sales?[NEWLINE]agent: Did you buy your ATV from a registered New York State dealer?[NEWLINE]user: yes I did


user: What are rules for ATVs on private land?[NEWLINE]agent: Will you be operating on your own private land or someone else's?[NEWLINE]user: On someone else's land.[NEWLINE]agent: You must have permission of the land owner or lessee.[NEWLINE]user: What else do I need from the land owner?[NEWLINE]agent: You must know the boundaries of the property and respect any special restrictions or request of the land owner or lessee.[NEWLINE][BOUNDARY][NEWLINE]user: How old do you have o be to operate an ATV?[NEWLINE]agent: A parent or guardian may not knowingly permit or authorize his or her child under age 16 to operate a ATV.[NEWLINE][BOUNDARY][NEWLINE]user: What are rules for operating an ATV?[NEWLINE]agent: You may not operate an ATV other than while seated on the permanent, regular seat and only carry passengers if the ATV is designed to carry a passenger.[NEWLINE][BOUNDARY][NEWLINE]user: What documentation do I need to have when operating an ATV?[NEWLINE]agent: You should carry your ATV safety training course certificate when operating any ATV.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a law about who can operate an ATV?[NEWLINE]agent: Yes, no one inn possession of an ATV can allow any one under the age of 16 to operate an ATV.[NEWLINE][BOUNDARY][NEWLINE]user: What do I do if I have an accident and damage property but the owner is not around?


user: Why do you need proof of identity and my date of birth?[NEWLINE]agent: Do you wish to register an ATV?[NEWLINE]user: Yes, I wish to register an ATV.[NEWLINE]agent: In order to register an ATV with us, you must first provide proof of identity and your date of birth.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do with my ATV plates if I'm permanently moving it out of state?[NEWLINE]agent: You should surrender the plates and all registration documents for the ATV to a local BMV.[NEWLINE][BOUNDARY][NEWLINE]user: Can a child under 10 operate an ATV?[NEWLINE]agent: A child under 10 can only operate an ATV under adult supervision or without supervision on land that is owned by the parent or guardian.[NEWLINE][BOUNDARY][NEWLINE]user: Who writes a report if I crash an ATV while incapacitated?[NEWLINE]agent: A report will be written by someone who witnessed the accident  or by an investigating police officer.[NEWLINE]user: When do I have to report an  ATV accident?[NEWLINE]agent: You must report an accident if it causes over $1,000 worth of property damages or if it harms or kills someone.[NEWLINE][BOUNDARY][NEWLINE]user: Can I drive my ATV on private owned land?


user: What happens if I am convicted of an alcohol or drug-related violation in New York State?[NEWLINE]agent: Have you been convicted of an alcohol or drug driving related offense?[NEWLINE]user: Yes[NEWLINE]agent: your license or privilege to drive in New York State will be revoked or suspended. However, you may be eligible for a conditional license or a conditional driving privilege if you participate in New York State s Impaired Driver Program IDP previously known as Drinking Driving Program DDP or an approved out - of - state program[NEWLINE]user: What happens if I am probation for this offense?[NEWLINE]agent: you must bring written permission from the sentencing court, or your probation officer, that allows you to apply for a license[NEWLINE]user: What happens if I have a continuation?[NEWLINE]agent: Your suspension or revocation will begin 20 days after sentencing[NEWLINE][BOUNDARY][NEWLINE]user: I have a DWI, what happens then?[NEWLINE]agent: You will be required to pay a driver responsibility assessment each year for the next three years[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I am convicted of driving under suspension or revocation?[NEWLINE]agent: You may be fined and you may be sentenced to jail and/or probation. In addition the police may impound the vehicle you were driving when arrested[NEWLINE][BOUNDARY][NEWLINE]user: What's the difference between DDP and IDP?


user: I need more information on Driver Responsibility Assessments[NEWLINE]agent: Have you been convicted of a DWI or DWAI?[NEWLINE]user: Yes a DWI[NEWLINE]agent: You will be required to pay a driver responsibility assessment each year for the next three years. For more information see Pay driver responsibility assessment[NEWLINE][BOUNDARY][NEWLINE]user: Where do I enroll?[NEWLINE]agent: our Order of Suspension or Revocation from the Department of Motor Vehicles DMV will indicate a nearby state or county motor vehicle office where you may enroll in the Impaired Driver Program and apply for a conditional license / privilege, if applicable[NEWLINE]user: Can I get a conditional license with a DWI?[NEWLINE]agent: Your license or privilege to drive in New York State will be revoked or suspended. However you may be eligible for a conditional license or a conditional driving privilege if you participate in New York State s Impaired Driver Program IDP previously known as Drinking Driving Program DDP or an approved out - of - state program[NEWLINE]user: Do I need to bring anything with me?[NEWLINE]agent: You must bring written permission from the sentencing court, or your probation officer, that allows you to apply for a license[NEWLINE]user: When does the suspension begin?[NEWLINE]agent: our license suspension or revocation officially begins at your hearing or sentencing in court, unless the court gives you a Continuation of Driving Privileges MV-1192. Your credit for serving the suspension or revocation begins on the effective date of the order[NEWLINE]user: Could I be eligible for a conditional license?


user: How do I know if I have to do a Driver Responsibility Assessment?[NEWLINE]agent: Have you been convicted of a DWI or DWAI?[NEWLINE]user: No, no convictions.[NEWLINE]agent: Have you refused to submit to a chemical test?[NEWLINE]user: Yes, I refused a test.[NEWLINE]agent: Yes, you will have to pay a driver responsibility assessment.[NEWLINE][BOUNDARY][NEWLINE]user: When will my license be suspended?[NEWLINE]agent: It begins at your hearing or sentencing.[NEWLINE]user: Is there a way I can still drive to work?[NEWLINE]agent: You might be eligible for a conditional license if you participate in the Impaired Driver Program.[NEWLINE]user: How do I enroll in IDP?[NEWLINE]agent: The Order of Revocation they send you will show close by offices you can enroll at.[NEWLINE]user: Is your license always suspended if you get convicted?


user: need more info on driver responsibility assessments[NEWLINE]agent: if you are convicted of driving while intoxicated. does this apply to you?[NEWLINE]user: yes[NEWLINE]agent: you will be required to pay a driver responsibility assessment every year for the next three years[NEWLINE]user: more info please[NEWLINE]agent: see pay driver responsibility assessment 2[NEWLINE][BOUNDARY][NEWLINE]user: what happens if i am convicted of an alcohol or drug related violation in new york state?[NEWLINE]agent: your license or privilege to drive in new york state will be revoked or suspended[NEWLINE]user: am i eligible for a conditional license?[NEWLINE]agent: you may be eligible for a conditional license or a conditional driving privelage[NEWLINE]user: is revoction possible?[NEWLINE]agent: your order of suspension or revocation from the department of motor vehicles dmv will indicate a nearby state or county motor behicle office where you may enroll in the impaired driver program[NEWLINE][BOUNDARY][NEWLINE]user: names change?


user: I need help with Driver REsponbility.[NEWLINE]agent: What specifically?[NEWLINE]user: I have a DUI.[NEWLINE]agent: Ok, you'll be required to taken eligibility test every year for th next 3 years.[NEWLINE][BOUNDARY][NEWLINE]user: Is that the DDP?[NEWLINE]agent: Yes, it is.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get a temporary or probationary ability to drive if I'm enrolled?[NEWLINE]agent: perhaps. It depends on your court order.[NEWLINE][BOUNDARY][NEWLINE]user: How much will this cost?[NEWLINE]agent: There is a chart for that which should have been given to you when you got convicted. If you don't have it, please reference our website.[NEWLINE][BOUNDARY][NEWLINE]user: What website?[NEWLINE]agent: (insert website here)[NEWLINE][BOUNDARY][NEWLINE]user: Thank you; do I need to have that documentation on hand when I go to a branch?


user: What are the consequences of driving alcoholic in New York?[NEWLINE]agent: There are very bad result. Did you drive with alcohol?[NEWLINE]user: In Washington, I drived alcoholic. But not New York.[NEWLINE]agent: I hope you don't. In New York  Otherwise your license is revoked or suspended.[NEWLINE]user: Where is the first place in that we learn to be suspended?[NEWLINE]agent: the punishment is given by the court and prohibition begins[NEWLINE][BOUNDARY][NEWLINE]user:  And I heard there is "Impaired Driver Program" for drivers used drugs. People who attend this program, are their penalties delay?[NEWLINE]agent: no the program doesn't change them[NEWLINE][BOUNDARY][NEWLINE]user: Can the court adjudge other than punishment?[NEWLINE]agent: Maybe the court may gives a Continuation of Driving Privileges. But it doesn't mean innocence[NEWLINE]user: So What does it mean?[NEWLINE]agent: If you take a continuation, your suspension  will begin 20 days after the sentencing.[NEWLINE]user: If I continue drive despite sentencing, what is the consequences?


user: Can picture plates be personalized?[NEWLINE]agent: Yes, some picture plates can be personalized for an additional fee in addition to your picture plate and regular registration fee[NEWLINE]agent: How much does that cost[NEWLINE]user: For personalized plate availability and pricing for the picture plate you are interested in you can browse our collection of picture plates online[NEWLINE][BOUNDARY][NEWLINE]user: How much do personalized plates cost?[NEWLINE]agent: For Passenger and Commercial Plates the Initial Cost = $ 60.00Annual Fee = $ 31.25[NEWLINE][BOUNDARY][NEWLINE]user: Can I use personalized plates on any type of vehicle?[NEWLINE]agent: You can use personalized plates on passenger vehicles, commercial vehicles, motorcycles and trailers[NEWLINE][BOUNDARY][NEWLINE]user: What plate combinations are restricted?[NEWLINE]agent: Restrictions include: Personalized plates that give the appearance of an official plate or the configuration of special registration classes. Combinations that are considered obscene, derogatory or offensive, and combinations that do not have one letter[NEWLINE][BOUNDARY][NEWLINE]user: What are personalized plates?


user: can picture plates be personalized?[NEWLINE]agent: yes. some picture plates can be personalized for an addition fee in addition to your picture plate and regular free[NEWLINE]agent: for personalized plate availability and pricing for the picture plate you are interested in... does this apply to you?[NEWLINE]user: can i browse a collection?[NEWLINE][BOUNDARY][NEWLINE]user: what can i use for a personalized plate combination?[NEWLINE]agent: your requested plate combination is subject to review[NEWLINE][BOUNDARY][NEWLINE]user: can i browse them online?[NEWLINE]agent: you can browse our collection of picture plates online[NEWLINE][BOUNDARY][NEWLINE]user: what can i use for a personalized plate combo[NEWLINE]agent: 8 characters on standard series, 6 characters on a personalized[NEWLINE]user: how many characters for a picture plate?[NEWLINE]agent: 6 characters.[NEWLINE][BOUNDARY][NEWLINE]user: are there any plate combinations that are restricted?


user: can picture plates be personalized?[NEWLINE]agent: yes. some picture plates can be personalized for an additional fee in addition to your picture and regular registration fee[NEWLINE]agent: for personalized plate availability and pricing for the picture plate you are interested in. does this apply to you?[NEWLINE]user: where can i see them?[NEWLINE][BOUNDARY][NEWLINE]user: what can i use for a personalized plate combination?[NEWLINE]agent: your requested plate combination is subject to review. the dmv is not required to issue your requested plate[NEWLINE][BOUNDARY][NEWLINE]user: can i use personalized plates on any kind of vehicle?[NEWLINE]agent: you can use personalized plates on passenger vehicles, commercial vehicles, motorcycles and trailers.[NEWLINE]user: can i use a combination?[NEWLINE]agent: you can use personalized plates on passenger vehicles[NEWLINE][BOUNDARY][NEWLINE]user: what plate combinations are restricted?[NEWLINE]agent: personalized plates that give the appearance of an offical plate, combinations that are considere obscene, combinations that do not have one letter[NEWLINE][BOUNDARY][NEWLINE]user: what are the costs?[NEWLINE]agent: initial cost = $35.00, annual fee = $18.75[NEWLINE][BOUNDARY][NEWLINE]user: what are personalized plates?


user: Can I personalize my plate?[NEWLINE]agent: Yes depending on the picture.[NEWLINE]agent: Do you need the link to browse the picture collection?[NEWLINE]user: No, I already have it.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get started?[NEWLINE]agent: You must browse the collection.[NEWLINE][BOUNDARY][NEWLINE]user: Is it expensive?[NEWLINE]agent: It depends on what type of plates you're getting.[NEWLINE][BOUNDARY][NEWLINE]user: Can I add my own picture?[NEWLINE]agent: No, we have a catalog.[NEWLINE][BOUNDARY][NEWLINE]user: Are there any restrictions?


user: What is the cost of a personalized plate for a passenger vehicle?[NEWLINE]agent: The plate for a passenger vehicle has an initial cost of $60 plus an annual fee of $31.25 in addition to your regular vehicle registration fee.[NEWLINE]agent: You do need plates for a regular passenger vehicle, correct?  It is not considered a commercial vehicle?[NEWLINE]user: My vehicle is a regular passenger vehicle just used as a retirement vehicle for shopping, errands and vacation, but I would like to have a personalized plate for it.[NEWLINE]agent: Yes, then as stated previously, your cost would initially be $60 plus the annual fee of $31.25 in addition to your regular vehicle registration fee.[NEWLINE][BOUNDARY][NEWLINE]user: What is the maximum amount of characters I can use if I want one of he picture plates?[NEWLINE]agent: For the picture plates, the maximum characters usable is six.[NEWLINE][BOUNDARY][NEWLINE]user: Can my personalized plate be all numbers?[NEWLINE]agent: Combinations that do not have one letter are considered a restricted combination and will not be approved.[NEWLINE][BOUNDARY][NEWLINE]user: What are the different categories of picture plates?[NEWLINE]agent: Picture plate categories are; I Love NY Adventure, Sports, Military and Veterans, Counties and Regions of NY State, Colleges, Fraternities, Sororities, Causes, Professions, Organization, and Motorcycle Plates.[NEWLINE][BOUNDARY][NEWLINE]user: How often is the renewal on the personalized plates?


user: I want to personalize my plates[NEWLINE]agent: good, you can personalize picture plates for a fee[NEWLINE]agent: are you doing a picture plate[NEWLINE]user: yes I am[NEWLINE]agent: You can look at our available plates online[NEWLINE][BOUNDARY][NEWLINE]user: can I have my naked wife on there[NEWLINE]agent: you might as long as it is not obscene or offensive[NEWLINE][BOUNDARY][NEWLINE]user: so if i choose to do my naked wife and it is art then you will make it?[NEWLINE]agent: we might, it will be reviewed to make sure it is not offensive or obscene[NEWLINE]user: are there rules for what I can do?[NEWLINE]agent: yes, we have character limits and other rules that you can view online[NEWLINE][BOUNDARY][NEWLINE]user: what if my plate is only offensive to some but others consider it art?


user: EWhat are personalised plates?[NEWLINE]agent: Would you like to know more?[NEWLINE]agent: Please check our linked website for available options.[NEWLINE]user: I'd like to know more about how much (insert X) would cost.[NEWLINE]agent: It would behoove you to check the reference list I previously mentioned.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me what any/all additional fees you charge would be?[NEWLINE]agent: Once again, reference the documents I have linked.[NEWLINE][BOUNDARY][NEWLINE]user: Can I also have a picture plate that is personalised?[NEWLINE]agent: Yes, again, for a fee. Please reference the fee chart for further information.[NEWLINE][BOUNDARY][NEWLINE]user: Can I use them on any vehicle? A trailer? SUV? ETC?[NEWLINE]agent: Yes, as long as they are required to be registered by the DMV, you may use them.[NEWLINE][BOUNDARY][NEWLINE]user: Are there any restrictions on these plates?[NEWLINE]agent: Yes, besides the fee, we do not accept obscene or racist combinations for a plate number.[NEWLINE][BOUNDARY][NEWLINE]user: What is the total price for what I'm looking at?


user: Can picture plates be personalized?[NEWLINE]agent: Yes, some picture plates can be personalized for an additional fee.[NEWLINE]agent: Which picture plate are you interested in?[NEWLINE]user: Any of them.[NEWLINE]agent: You can browse our collection of picture plates online.[NEWLINE]user: What fees are associated with personalized plates?[NEWLINE]agent: There is an annual fee in addition to your vehicle registration renewal fee and will be paid when you renew your registration.  If you renew for two years, there will be two annual fee.[NEWLINE][BOUNDARY][NEWLINE]user: How much do personalized plates cost?[NEWLINE]agent: Passenger and Commercial plates initial cost is $60 and the annual fee is $31.25.[NEWLINE][BOUNDARY][NEWLINE]user: What is considered a personalized plate?[NEWLINE]agent: Personalized plates are standard series plates that have a combination of numbers and letters that you select.[NEWLINE][BOUNDARY][NEWLINE]user: Are there restrictions?


user: Hi there[NEWLINE]agent: Hello; I understand you'rte asking about personalised plates?[NEWLINE]agent: What would you like to know?[NEWLINE]user: I'd want to know if (xxxx) is available.[NEWLINE][BOUNDARY][NEWLINE]user: And however much that would cost.[NEWLINE]agent: It is available and would cost $60 to begin with.[NEWLINE][BOUNDARY][NEWLINE]user: What other options do I have with tthose plates?[NEWLINE]agent: We don't have to issue it, but it is treated as a request.[NEWLINE][BOUNDARY][NEWLINE]user: Can I use them on anything?[NEWLINE]agent: Yes, as long as it is registered to the vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: How many characters cna I use?[NEWLINE]agent: Up to 8.[NEWLINE]user: I'd like to know if (xxxxxxxx) is available.[NEWLINE]agent: Yes, it is. Although while it is available, it is still pending approval.[NEWLINE][BOUNDARY][NEWLINE]user: Awesome, thank you.


user: Do I need a Diesel Opacity Emission for my out of state registered vehicle? It is a model year 1996.[NEWLINE]agent: No, you don't need an inspection, however please note if your vehicle is greater than 8,500 lbs, the NY State Police or the NY Departments of Transportation and Environmental Conservation may request an inspection.[NEWLINE]user: What happens if it fails inspection?[NEWLINE]agent: Then a traffic ticket may be issued.[NEWLINE]user: How much is the ticket?[NEWLINE]agent: That information is not provided.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to buy to become a diesel emissions inspection station?[NEWLINE]agent: You would need to purchase a smokemeter that is approved by the DMV.[NEWLINE]user: Then I could perform inspections?[NEWLINE]agent: As long as you are licensed for that specific type of vehicle.[NEWLINE]user: Do I need to submit proof that I bought the smokemeter?[NEWLINE]agent: Yes, you would mail in a copy of your paid invoice.[NEWLINE][BOUNDARY][NEWLINE]user: My emissions certificate expired. What do I need to do?[NEWLINE]agent: Do you have an existing certificate on the vehicle?[NEWLINE]user: Yes, and it is expired.[NEWLINE][BOUNDARY][NEWLINE]user: My vehicle is over 8,500 pounds. Do I need to have it inspected annually?


user: How do I organise a temporary certificate of emissions waiver?[NEWLINE]agent: Have you an existing diesel emissions inspection certificate that is expired?[NEWLINE]user: No, not at the moment[NEWLINE]user: Where is a temporary certificate of emissions waiver issued and when is it needed?[NEWLINE]agent: If your existing diesel emissions inspection certificate expires while outside the DEMA, you may apply to the Department of Motor Vehicles for a temporary certificate. This certificate is only available at the DMV Issuing Offices. This temporary certificate allows the vehicle to be operated when displayed on the vehicle[NEWLINE][BOUNDARY][NEWLINE]user: What types of vehicles must undergo a diesel emissions inspection?[NEWLINE]agent: All non-exempt vehicles in the NYMA area or DEMA area with an MGW over 8500 pounds must get an annual diesel emissions inspection. This inspection has to occur at th same time as the annual safety inspection.[NEWLINE][BOUNDARY][NEWLINE]user: Can vehicles that are due for a diesel emissions inspection be carried out at a non-diesel emissions inspection station?[NEWLINE]agent: Non-diesel emissions inspection stations cannot inspect vehicles that are due a diesel emissions inspection.[NEWLINE][BOUNDARY][NEWLINE]user: What vehicles are subject to the diesel emissions inspection?[NEWLINE]agent: All vehicles from 1996 or older with a GVWR less than 8501 pounds are not subject to the OBDII emissions inspection, low-enhanced emissions inspection or the diesel emissions inspection[NEWLINE][BOUNDARY][NEWLINE]user: How does an inspection station become a diesel emissions inspection station?[NEWLINE]agent: The station must prove that it has purchased an approved smokemeter and must send a photocopy of the purchase invoice to the address listed[NEWLINE]user: Where do I go if I have any questions regarding the diesel emissions inspection station?


user: What do I need to know about Diesel Opacity Emissions?[NEWLINE]agent: Testing isn't required in some areas of New York or for out of state registered vehicles, but vehicles can be tested at any time.[NEWLINE]agent: Have you failed a roadside inspection?[NEWLINE]user: No, I haven't failed a test.[NEWLINE][BOUNDARY][NEWLINE]user: Which vehicles should be inspected?[NEWLINE]agent: Diesel vehicles 1997 or newer and over 8500 pounds that are registered in New York.[NEWLINE][BOUNDARY][NEWLINE]user: Do diesel vehicles need inspecting?[NEWLINE]agent: Yes, non-exempt diesel vehicles need to be inspected.[NEWLINE][BOUNDARY][NEWLINE]user: Do light diesel vehicles require inspections?[NEWLINE]agent: Any vehicle over 8500 pounds requires inspections.[NEWLINE][BOUNDARY][NEWLINE]user: What if my inspection certificate expires while I'm outside the DEMA?


user: I'm confused about an inspection. Do I need a Diesel Opacity Emissions inspection for my vehicle that is driven mainly in NY, but is registered in New Jersey?[NEWLINE]agent: No, you don't need one because it's an out of state vehicle.[NEWLINE]user: I heard there were random inspections at roadside stations. What happens if it fails?[NEWLINE]agent: If that happens, a traffic ticket may be issued.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get other types of inspections at inspection stations?[NEWLINE]agent: It depends. If the vehicle needs the diesel emissions inspection, then they can't do any other inspections. Other than that though, the station can do other types of inspections.[NEWLINE][BOUNDARY][NEWLINE]user: I need to know where the diesel inspection happens, and also when does it happen?[NEWLINE]agent: Any diesel inspection station can do this. It happens at the annual safety inspection.[NEWLINE][BOUNDARY][NEWLINE]user: So if I have an expired inspection certificate, what do I do?[NEWLINE]agent: Is the vehicle outside the DEMA?[NEWLINE]user: Yes, it is.[NEWLINE]agent: You can go to the DMV to apply for a VS-1078 which is a Temporary Waiver. It needs to be displayed on the vehicle next to the original safety certificate.[NEWLINE][BOUNDARY][NEWLINE]user: What about if I want to become an inspection station? What would I need?[NEWLINE]agent: You need a DMV approved smokemeter. For more information, you should call 1-518-474-0919.[NEWLINE][BOUNDARY][NEWLINE]user: What are the criteria for if the vehicle needs a OBDII inspection versus the emissions inspection?


user: I need help with diesel opacity emmissions.[NEWLINE]agent: The Diesel Opacity Emissions inspection is not required in other areas of NY State or for vehicles registered out-of-state.[NEWLINE]agent: Have you failed a roadside inspection?[NEWLINE]user: Yes and was issued a ticket.[NEWLINE]agent: Yes a traffic ticket can be issued if a vehicle fails the roadside inspection.[NEWLINE][BOUNDARY][NEWLINE]user: What do I do if I have questions?[NEWLINE]agent: You can call 1-518-474-0919.[NEWLINE][BOUNDARY][NEWLINE]user: What are the stipulation of diesel powered vehicles and inspections?[NEWLINE]agent: All model year 1996 and older diesel powered vehicles registered anywhere in New York State with a gross vehicle weight rating GVWR less than 8501 pounds are not subject to the OBDII emissions inspection, the low enhanced emissions inspection or the diesel emissions inspection.[NEWLINE][BOUNDARY][NEWLINE]user: What is that number to call for questions?[NEWLINE]agent: It is 1-518-474-0919[NEWLINE][BOUNDARY][NEWLINE]user: Where can I get my vehicle tested?


user: Please tell me about the diesel opacity emissions inspection.[NEWLINE]agent: this inspection is not required in other areas of NY states or for vehicles registered outside of the state. Nonetheless, if the vehicle has an MGW of more than 8500 lbs then the NY State Department of Environmental Conservation, the NY State Department of Transportation, or the NY State Police can do a test for any diesel-powered vehicle.[NEWLINE]agent: did your vehicle failed a roadside inspection?[NEWLINE]user: No, it didn't fail any inspection.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me when and where a diesel inspection can happen?[NEWLINE]agent: The diesel emissions inspection is made at the annual safety inspection and it's done at a diesel emissions inspection station.[NEWLINE][BOUNDARY][NEWLINE]user: how often must get an inspection a vehicle with a MGW of over 8500 pounds?[NEWLINE]agent: Vehicles with a MGW over 8500 pounds must get an annual diesel emission inspection.[NEWLINE]user: and if the vehicle is newer than model year 1997 and with a GVWR less than 8501 pounds?[NEWLINE]agent: if the vehicle is also a non-exempt diesel-powered vehicle registered in NY state then it must get an annual OBDII emissions inspection and are exempt from the diesel emissions inspection.[NEWLINE]user: What would be the case if the diesel-powered vehicle is registered in NY State and is older than model year 1996 with a GVWR less than 8501 pounds?[NEWLINE]agent: in that case, the vehicle is exempt from the OBDII emissions inspection, the low - enhanced emissions inspection, or the diesel emissions inspection.[NEWLINE][BOUNDARY][NEWLINE]user: what is needed to become a diesel emissions inspection station?


user: How do I add a user to my account?[NEWLINE]agent: Email us your information to get an additional user ID.[NEWLINE]user: I don't need another ID.[NEWLINE][BOUNDARY][NEWLINE]user: How do I change the user that's logged in?[NEWLINE]agent: Are you doing someone else's duties?[NEWLINE]user: Yes I am.[NEWLINE]agent: Email us to request another ID.  Never share ID's and passwords.[NEWLINE]user: I can't just login with the old one?[NEWLINE]agent: No.  We don't provide support for people using other people's ID.[NEWLINE][BOUNDARY][NEWLINE]user: What do I do if the person with the LENS login quit and I can't get into the system?[NEWLINE]agent: Email us with the user and LENS customer number so we can disable their access.[NEWLINE]user: Can I remove a user that no longer works here?


user: how do i add a user?[NEWLINE]agent: to get an additional user ID. does this apply to you?[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]user: how do i remove a user?[NEWLINE]agent: if a LENS user leaves your organization you can remove them by completing the following steps[NEWLINE]agent: if a lens user leaves your organization you can not log in to lens. does this apply?[NEWLINE]user: yes[NEWLINE]agent: identify the user and your LENS customer number[NEWLINE][BOUNDARY][NEWLINE]user: how do i change users?[NEWLINE]agent: if someone is taking on another user s duties. does this apply to you?


user: How do I change the user for a task?[NEWLINE]agent: Are you taking on tasks that were assigned to someone else?[NEWLINE]user: No, I've been doing them.[NEWLINE]user: Can I use the same login for multiple people?[NEWLINE]agent: We can provide you with an additional ID and password, sharing is not allowed.[NEWLINE][BOUNDARY][NEWLINE]user: Can I remove a user that no longer works here?[NEWLINE]agent: Yes, you can login and remove them under User Profile Maintenance.[NEWLINE][BOUNDARY][NEWLINE]user: WHat do I need to do to get another ID?[NEWLINE]agent: Email us with your roster number and a picture of their driver's license.[NEWLINE][BOUNDARY][NEWLINE]user: Does everybody get their own login?[NEWLINE]agent: Yes, we assign a unique user ID and password to each person.[NEWLINE][BOUNDARY][NEWLINE]user: How do I change the users?


user: Hello, I am looking into how I can add a user.[NEWLINE]agent: I can help you with that. Will you need an additional user ID?[NEWLINE]user: No I do not.[NEWLINE]user: Will I need the NY State Driver license?[NEWLINE]agent: Yes you will.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, good to know. Now, how do I remove a user?[NEWLINE]agent: No problem, you can remove a user by following a list of steps. The first on is to log on to LENS.[NEWLINE]agent: Was it a LENS user that left?[NEWLINE]user: No, not at all.[NEWLINE]user: Do I log onto LENS next?


user: How do I change users?[NEWLINE]agent: Is someone taking on another user's duties?[NEWLINE]user: Yes another person is taking on the duties,[NEWLINE]agent: You will need to request additional user IDs.  Do not share the former user's ID and passwod with the new user.[NEWLINE][BOUNDARY][NEWLINE]user: Does the applicant get a personal ID and password?[NEWLINE]agent: Yes, when the DMV creates a LENS roster, we issue a personal ID and password to the applicant.[NEWLINE][BOUNDARY][NEWLINE]user: How do I register for LENS?[NEWLINE]agent: Log in to LEN.S and provide ID informatio[NEWLINE]user: Will you assist if someone is using another person's ID?[NEWLINE]agent: No we will not provide support to any person who is using another person's user ID.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if someone leaves my organization?[NEWLINE]agent: We will disable the departed user's access to your LENS roster.[NEWLINE]user: What other information do you need?


user: I don't know what an ignition interlock device is.[NEWLINE]agent: It measures the alcohol level in your breath and keeps the car from starting if the levels are too high.[NEWLINE]agent: Was it ordered by the court?[NEWLINE]user: No, not a court ordered device.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get the interlock restriction off of my license?[NEWLINE]agent: Your monitor can fill out a form saying you don't have to have it anymore.  Take the form to the DMV.[NEWLINE][BOUNDARY][NEWLINE]user: What is Leandra's Law?[NEWLINE]agent: It created a new felony for driving while under the influence with children in the vehicle.[NEWLINE]user: What happens if someone is convicted?[NEWLINE]agent: Probation and a minimum of 12 months using an ignition interlock device.[NEWLINE][BOUNDARY][NEWLINE]user: Why is it called Leandra's Law?[NEWLINE]agent: It's named after a girl who died while riding with the intoxicated mother of her friend.[NEWLINE][BOUNDARY][NEWLINE]user: What does the law say?[NEWLINE]agent: No one can operate a motor vehicle while under the influence of alcohol or drugs while a child 15 or under is present.[NEWLINE][BOUNDARY][NEWLINE]user: How do you get an ignition interlock device installed?


user: I was wondering about ignition interlock device. What can you tell me about it?[NEWLINE]agent: It is a device to measures alcohol level and prevents the motorist to start the vehicle until an acceptable breath sample is provided.[NEWLINE]agent: The device can be ordered by a court to be installed.[NEWLINE]user: What will happen if it is ordered by a court?[NEWLINE]agent: When that happens, the device will remain installed on any vehicles the motorist owns or operate for at least six months. In addition it will be added to the driver license record even if the license is revoked.[NEWLINE][BOUNDARY][NEWLINE]user: What happens when someone is convicted to Leandra's Law?[NEWLINE]agent: They will either enter a period of probation or to a conditional discharge. Ignition interlock device will remain at least  12 months in any owned or operated vehicle of this person.[NEWLINE]user: Do the Leandra's Law contain different parts?[NEWLINE]agent: Yes. The law establishes a new Class E Felony which prevent any person to operate a motor vehicle under alcohol or drugs influence when a child 15 years old or younger is present in the vehicle as a passenger. Other than that, there is the part where the convicted person is sentence as described above.[NEWLINE][BOUNDARY][NEWLINE]user: When can i apply a new driver license without the ignition interlock restriction?[NEWLINE]agent: You can apply for a new document when your ignition interlock monitor give you a form that states that you do not need the device anymore. You need to take this form to a local DMV office to apply.[NEWLINE][BOUNDARY][NEWLINE]user: Could i get convicted under the Leandra's Law even if the child is already 16 years old this year but still not yet reach his or her birthday?


user: what is an ignition interlock device?[NEWLINE]agent: an ignition interlock device connects to a motor vehicle ignition system[NEWLINE]agent: if ignition interlock is ordered by a court. does this apply to you?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]user: what are the different parts of leandras law and what are the penalties for conviction?[NEWLINE]agent: leandra's law includes the following provisions. the law establized a new class e felony[NEWLINE][BOUNDARY][NEWLINE]user: when was this law signed in?[NEWLINE]agent: leandr'as law was signed into law on november 18, 2009 in honor of leandra rosado[NEWLINE][BOUNDARY][NEWLINE]user: how do i remove the ignition restriction from my driver license?[NEWLINE]agent: your ignition interlock monitor must give you a gorm that states that you are no longer required to install and maintain the ignition device[NEWLINE][BOUNDARY][NEWLINE]user: where can i find additional information on leandras law?[NEWLINE]agent: see additional information about leandras law at the ny state governors traffic safety committee alcohol[NEWLINE][BOUNDARY][NEWLINE]user: what the new class e felony?[NEWLINE]agent: the law states that no personal shall operate a motor vehicle under the influence of alcohol or drugs while a child who is 15 years of age or younger is a passenger in the behicle.[NEWLINE][BOUNDARY][NEWLINE]user: who is leandra?


user: Hello I am curious, what is an ignition interlock device?[NEWLINE]agent: Sure no problem, I can help you with that. An ignition interlock device connects to a motor vehicle ignition system and measures the alcohol content in the breath of the operator[NEWLINE]agent: Was the ignition interlock ordered by the court?[NEWLINE]user: No it was not.[NEWLINE][BOUNDARY][NEWLINE]user: What is Leandras law?[NEWLINE]agent: Thank you for asking, it is A court that sentences a person for a conviction on or after August 15, 2010 must impose a conditional discharge or probation[NEWLINE][BOUNDARY][NEWLINE]user: How long does the device need to be installed for?[NEWLINE]agent: Thank you for responding:  See additional information about Leandra 's Law at the NY State Governor 's Traffic Safety Committee Alcohol, Drugs and Impaired Driving [ 1 ] page.[NEWLINE]user: If I own two cars, do they both need the system installed?[NEWLINE]agent: I will be glad to help with that  the system must be installed on each vehicle the motorist owns or operates[NEWLINE][BOUNDARY][NEWLINE]user: What are the stipulations or rule son that law?


user: Hello, I want to know about the ignition interlock device[NEWLINE]agent: this is a device that connects to a motor vehicle ignition system and reads the alcohol level of the driver by a breath test and prevents the vehicle from starting if the measure is not acceptable.[NEWLINE]agent: did you get the ignition interlock ordered by a court?[NEWLINE]user: No, it didn't.[NEWLINE][BOUNDARY][NEWLINE]user: What is the way to remove the ignition interlock restriction from my driver license?[NEWLINE]agent: You have to get a form from your ignition interlock monitor stating that you are no longer required to use the device in your vehicles and take that form to the DMV office to apply for a new document without the restriction.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, now please tell me about the different parts of the Leandra's Law and the penalties for conviction.[NEWLINE]agent: Some of the Leandra's Law provisions are, an established new Class E Felony and that no person shall operate a motor vehicle under the influence of alcohol or drugs if there's a passenger of age 15 or younger in the vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: And what is Leandra's Law?[NEWLINE]agent: it's a law signed on November 18, 2009, in honor of Leandra Rosado, who was an 11 year old child killed in a car accident in which the mother of one of her friends was driving the vehicle intoxicated.[NEWLINE][BOUNDARY][NEWLINE]user: Wht was the new felony established by the law?


user: I want to know about the ignition interlock device.[NEWLINE]agent: this is a device used to measure the alcohol content in the breath of a driver. The device connects to the vehicle ignition system and prevents the vehicle from starting if the results are not satisfactory.[NEWLINE]agent: did a court ordered you to use an ignition interlock?[NEWLINE]user: No, it didn't.[NEWLINE][BOUNDARY][NEWLINE]user: How can I remove an ignition interlock restriction from my driver license?[NEWLINE]agent: You have to ask your ignition interlock monitor to give you a form that states that you no longer have to install the device, then submit that form to the DMV to get you a new document without the restriction.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me about the Leandra's law?[NEWLINE]agent: This is a law created in November 2009, in honor of Leandra Rosado who was a child that died in a car accident in a vehicle drove by the intoxicated mother of one of her friends.[NEWLINE][BOUNDARY][NEWLINE]user: Please tell me about the different parts of Leandra's Law and the penalties for conviction.[NEWLINE]agent: The law states that no person shall operate a motor vehicle under the influence of alcohol or drugs while having any kids 15 or younger as passengers.[NEWLINE]user: Did the law established any new class of felony?[NEWLINE]agent: yes, the law established a new Class E Felony.[NEWLINE]user: tell me some of the penalties for conviction.


user: I'd like to look into Interlock devices[NEWLINE]agent: It is a device that determines your BAC prior to igniting your car's engine[NEWLINE]agent: It would be part of a court order.[NEWLINE]user: Where can I see if that was part of a court order against me?[NEWLINE][BOUNDARY][NEWLINE]user: And where can I see the other penalities if I was convicted under Leandra's Law[NEWLINE]agent: You may Google or or look in this reference for Leandra's Law[NEWLINE][BOUNDARY][NEWLINE]user: How can I get rid of the need for an ignition interlock?[NEWLINE]agent: You must get a form signed by the monitoring agency.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have already completed all three reqyuirements for removal?[NEWLINE]agent: You still must get a form signed by the monitoring agency confirming to the court completion of the requirements needed to remove it.[NEWLINE]user: What if I already did?[NEWLINE]agent: You would still need to talk to the issuing agency.```````````````[NEWLINE]user: Can I determine whether my conviction or not was a felony?


user: can you tell me what is an ignition interlock device?[NEWLINE]agent: it connects to a motor vehicle and ensures the driver is not too intoxicated[NEWLINE]agent: sometimes the interlock device is ordered by a court, has yours been?[NEWLINE]user: it hasnt been ordered by a court i dont think[NEWLINE]agent: how long has it been installed?[NEWLINE][BOUNDARY][NEWLINE]user: im not sure, is there any way i can remove the restriction from my license?[NEWLINE]agent: you need to apply for a seperate document[NEWLINE]user: will they help me with the removal?[NEWLINE]agent: you need to ensure that you are no longer in need of this restriction[NEWLINE][BOUNDARY][NEWLINE]user: is there any specific information about this?[NEWLINE]agent: yes please read - See additional information about Leandra 's Law at the NY State Governor 's Traffic Safety Committee Alcohol, Drugs and Impaired Driving [ 1 ] page[NEWLINE][BOUNDARY][NEWLINE]user: what are the penalties for convictions?


user: I need a TVB ticket[NEWLINE]agent: Do you want to do that online?[NEWLINE]user: No[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need additional information?[NEWLINE]user: Yes[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to print a substitute ticket?[NEWLINE]user: No[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to pick up a printed one at a TVB office?[NEWLINE]user: No[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need more information on what to do if your traffic ticket is not available[NEWLINE]user: Yes[NEWLINE]agent: If a traffic ticket is not available to print the transaction will give you instructions on what you can do[NEWLINE]user: What if it's not available to print?


user: how can i get a copy of a tvb ticket?[NEWLINE]agent: if your traffic violations ticket tvb traffic ticket is lost or destroyed you can print a substitute online. does this apply to you?[NEWLINE]user: Yes[NEWLINE]agent: was your traffic violations ticket lost or destroyed?[NEWLINE]user: No[NEWLINE]user: what does the new online print need?[NEWLINE]agent: the ticket you are replacing must have the words 'traffic violations bureau' at the bottom[NEWLINE]user: what do i need?[NEWLINE]agent: you will need the tvb traffic ticket number sample ticket[NEWLINE]user: do i enter all this myself?[NEWLINE]agent: Enter all of the other information to determine if the dmv can locate the ticket record[NEWLINE][BOUNDARY][NEWLINE]user: what do i do if my traffic ticket is not available?[NEWLINE]agent: the transaction will give you instructions on what you can do[NEWLINE][BOUNDARY][NEWLINE]user: are substitute tickets i print from this transaction the same as tickets printed?[NEWLINE]agent: Yes. a substitute ticket that you print from this transaction has exactly the same information[NEWLINE][BOUNDARY][NEWLINE]user: can i print any ticket i have?


user: How do I get a copy of a TVB ticket?[NEWLINE]agent: Can you go online?[NEWLINE]user: yes.[NEWLINE]agent: Is your TVB ticket lost or destroyed?[NEWLINE]user: No it is not.[NEWLINE][BOUNDARY][NEWLINE]user: What can I do if my ticket is not available?[NEWLINE]agent: Is it not available to print?[NEWLINE]user: No it is not available to print.[NEWLINE][BOUNDARY][NEWLINE]user: What would i need for DMV to locate it?[NEWLINE]agent: Your DMV ID number or client number.[NEWLINE][BOUNDARY][NEWLINE]user: Can I print substitute tickets?


user: I need a copy of a ticket.[NEWLINE]agent: Do you lose it?[NEWLINE]user: No, I need to pay it.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need a substitute ticket?[NEWLINE]user: No, I want to look it up online.[NEWLINE][BOUNDARY][NEWLINE]user: How can I get a copy?[NEWLINE]agent: You can print it out.[NEWLINE][BOUNDARY][NEWLINE]user: Will it have the same information that the TVB office provides?[NEWLINE]agent: Yes, it has the exact information.[NEWLINE][BOUNDARY][NEWLINE]user: How do I replace it?[NEWLINE]agent: Go online and print it.[NEWLINE]user: What will I need?


user: Hi there, I'm looking for a copy of my TVB ticket that I got recently[NEWLINE]agent: Are you looking fot a copy of the ticket itself, the violation that happened or are is it an Unpaid ticket?[NEWLINE]user: I'm looking to get a copy of it before I pay it online. I've seen the ticket, though I would like a copy for my own records.[NEWLINE]agent: I would love to help you with that. Can you log into the online portal that will allow you to see them?[NEWLINE]user: Yes, I can login or give you my DMV number/name/etc or just do it myself.[NEWLINE][BOUNDARY][NEWLINE]user: So given the information you gave me, the ticket isn't available to print. Is it possible to come into a DMV location or can you give me a mailing address?[NEWLINE]agent: When you load up the ticket, it will give you instructions on how to either view it, contest it or pay it. Please make sure to read all options carefully as they do impact both how,long the ticket stays open and how long it takes to close, once you have paid.[NEWLINE][BOUNDARY][NEWLINE]user: Greg Runner, 10/10/1986/M[NEWLINE]agent: To confirm, you are Greg Runner, with a DoB of 10 Oct 1986 and are a male. Is this correct?[NEWLINE][BOUNDARY][NEWLINE]user: Yes, I would like either the ability to have one mailed to me or be able to pick one up without standing in a line[NEWLINE]agent: I can help you with that. If you can give me your email so we can make a confirmation check to confirm identity, I can do that, or I can give you a code to go to a local DMV branch to do this in person.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if they can't load the code?


user: How do I get a ticket of a TVB ticket?[NEWLINE]agent: Are you able to get online?[NEWLINE]user: Yes I can.[NEWLINE]agent: Was your TVB ticket lost or destroyed?[NEWLINE]user: Yes it was lost.[NEWLINE]agent: You can print a substitute online.  The ticket you are replacing must have the words Traffic Violations Bureau at the bottom.[NEWLINE][BOUNDARY][NEWLINE]user: Can I print substitute tickets for all my open TVB tickets?[NEWLINE]agent: Yes, once you provide information for one open TVB traffic ticket you will be able to print any open TVB traffic ticket you have.[NEWLINE][BOUNDARY][NEWLINE]user: What can I do if my traffic ticket isn't available to print?[NEWLINE]agent: If it is not available to print, the transaction will give you instructions on what you can do.[NEWLINE][BOUNDARY][NEWLINE]user: Are the printed substitute tickets the same as tickets printed at a TVB office?[NEWLINE]agent: Yes, a substitute ticket that you print has exactly the same information as tickets printed at a TVB office.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need my driver license number?


user: I would like a copy of a TVB ticket.[NEWLINE]agent: Is it lost or destroyed?[NEWLINE]user: No it's not.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to print it?[NEWLINE]user: No, I want to view it.[NEWLINE][BOUNDARY][NEWLINE]user: Can an open ticket be printed?[NEWLINE]agent: Yes, just provide the information.[NEWLINE][BOUNDARY][NEWLINE]user: How do I print it?[NEWLINE]agent: Go online, the ticket has to be from traffic violations bureau.[NEWLINE][BOUNDARY][NEWLINE]user: Can I print all of my tickets?[NEWLINE]agent: Yes, just provide information for one open ticket.[NEWLINE][BOUNDARY][NEWLINE]user: Will the ticket look the same?[NEWLINE]agent: Yes, it will be the same as the office ticket.[NEWLINE][BOUNDARY][NEWLINE]user: What will I need to print it?


user: how do i know my driving record shows my PIRP course completion?[NEWLINE]agent: if you need to verify that your course completion is on your dmv record. does this apply to you?[NEWLINE]user: Yes[NEWLINE]agent: you can request a copy of your drivig record[NEWLINE][BOUNDARY][NEWLINE]user: what effect does point reduction have on my license and driving record?[NEWLINE]agent: the point reduction will not affect that action.[NEWLINE][BOUNDARY][NEWLINE]user: how do i receive the point reduction?[NEWLINE]agent: the PIRP course sponsor will notify the dmv within 10 weeks after you complete the course[NEWLINE][BOUNDARY][NEWLINE]user: who do i contact?[NEWLINE]agent: contact the course sponsor[NEWLINE][BOUNDARY][NEWLINE]user: what effect does point reduction have on my license and driving record?[NEWLINE]agent: point reduction applies only to points assessed for violations[NEWLINE]user: does it effect points for earlier violations?


user: How do I know my driving record shows my PIRP course completion?[NEWLINE]agent: Do you need to verify that your course completion is on your DMV record?[NEWLINE]user: Yes[NEWLINE]agent: You can request a copy of your driving record[NEWLINE][BOUNDARY][NEWLINE]user: Will my point reduction effect my record?[NEWLINE]agent: If your license has already been revoked or suspended the point reduction will not affect that action[NEWLINE][BOUNDARY][NEWLINE]user: What is a points reduction?[NEWLINE]agent: " Point reduction " means the number of points on your driving record used to calculate the number of total points received within 18 months will be reduced by 4 points and may help you avoid a suspension[NEWLINE][BOUNDARY][NEWLINE]user: How long will it take for the DMV to be notified?[NEWLINE]agent: The PIRP course sponsor will notify the DMV within 10 weeks after you complete the course. DMV will then reduce the active points on your driving record by up to 4 points[NEWLINE][BOUNDARY][NEWLINE]user: Will this course affect my points on the driver responsibility assessment?[NEWLINE]agent: Completion of a course under the Point & Insurance Reduction Program also can not prevent or reduce the calculation of points affecting a Driver Responsibility Assessment[NEWLINE]user: How low can point reduction go?


user: Good morning. I would like to know how I know if my driving record shows my PIRP course completion?[NEWLINE]agent: Good morning! Do you need to verify that your course is completed?[NEWLINE]user: Yes, if it is on my DMV record.[NEWLINE]agent: No problem, you can request a copy of your driving record.[NEWLINE][BOUNDARY][NEWLINE]user: When will the DMV know if I have completed the course?[NEWLINE]agent: They will know within 10 weeks.[NEWLINE][BOUNDARY][NEWLINE]user: If my license has been revoked what point effect does that have on my driving record?[NEWLINE]agent: If your license has been revoked, the point reduction will not affect it.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, where can I see more information?[NEWLINE]agent: You can check out the NY State Point System for more information about how points are calculated.[NEWLINE][BOUNDARY][NEWLINE]user: What if I completed the course, but it is not on my driving record after 10 weeks?[NEWLINE]agent: Then you should contact the course sponsor.[NEWLINE]user: So I would contact the course sponsor? Then what?[NEWLINE]agent: Yes, they would have to tell you what to do next.[NEWLINE][BOUNDARY][NEWLINE]user: What does point reduction refer to?


user: How to know that my PIRP course completion shows on my driving record?[NEWLINE]agent: Request a copy of your driving license to verify that.[NEWLINE]user: Is there any other way to verify my course completion on the DMV record?[NEWLINE][BOUNDARY][NEWLINE]user: Does point reduction protects me from future violations or points?[NEWLINE]agent: No. It does not. It is only for violations occurred eighteen months before course completion and does not affect earlier violations points.[NEWLINE]user: Can point reduction affect a scheduled hearing?[NEWLINE]agent: It will not affect a scheduled hearing.[NEWLINE][BOUNDARY][NEWLINE]user: How will the DMV knows about my PIRP course?[NEWLINE]agent: After you complete the course, the course sponsor will notify the DMV within 10 weeks. 4 active points will then be deducted from your driving record.[NEWLINE][BOUNDARY][NEWLINE]user: Can the point reduction help if my license has already been revoked or suspended?[NEWLINE]agent: No. It will not affect that.[NEWLINE]user: How about Driver Responsibility Assessment? Could it affect that?


user: how do i know my driving record show my PIRP course completion?[NEWLINE]agent: if you need to verify that your course completion is on your dmv record. does this apply to you?[NEWLINE]user: Yes, it does.[NEWLINE]agent: you can easily request a copy of your driving record[NEWLINE]user: what happens if my course completion is not recorded into my driving record?[NEWLINE]agent: [16] contact the course sponsor[NEWLINE][BOUNDARY][NEWLINE]user: what if my license is already revoked though?![NEWLINE]agent: if your license has already been revoked or suspended [22] the point reduction will not affect that action[NEWLINE]user: my violation hearing has already been scheduled? what now?[NEWLINE]agent: [24] the point reduction will not affect that action.[NEWLINE][BOUNDARY][NEWLINE]user: will the PIRP course sponsor actually notify the DMV??[NEWLINE]agent: The PIRP course sponsor will notify the DMV within 10 weeks after you complete the courses [11] DMV will then reduce the active points on your driving record by up to 4 points[NEWLINE][BOUNDARY][NEWLINE]user: what happens if i get like 12 points for traffic violations??[NEWLINE]agent: [6] your driver license may be suspended [7] point reduction means the numer of points on your driving record used to calculate the number of total points received within 18 months will be reduced by 4 points and may help you avoid suspension[NEWLINE]user: how are the points calculated though?


user: Does my record show on my PRIP?[NEWLINE]agent: If it needs to, it will. You can request confirmation at a local branch.[NEWLINE]user: I think it does; will it be there?[NEWLINE]agent: Yes, if needed, it will be.[NEWLINE]user: Can I also get a copy of my record sent to me?[NEWLINE]agent: Of course you can, you can do it at a local branch.[NEWLINE][BOUNDARY][NEWLINE]user: What effects do points have on my driving record?[NEWLINE]agent: You can see that using a referenced document or at a local branch.[NEWLINE]user: But what if I got a revoked status?[NEWLINE]agent: You can check to see if point reduction will remove said revoked status, or you can go to a local branch.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get them reduced?[NEWLINE]agent: Yes, via a point reduction class or taking the road test over again.[NEWLINE][BOUNDARY][NEWLINE]user: Will it hit my record before the 10 weeks it says it will?


user: Can my driving record show PIRP completion?[NEWLINE]agent: It can but you would need to request a copy of your full record.[NEWLINE]user: I haven't requested a copy yet; can I find out somewhere else?[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find that?[NEWLINE]agent: You can find it on our website.[NEWLINE]user: What if the hearing has been scheduled but hasn't happened yet?[NEWLINE]agent: You're fine, until the hearing date.[NEWLINE]user: What could happen after?[NEWLINE]agent: It won't affect the hearing itself.[NEWLINE][BOUNDARY][NEWLINE]user: What about if I already completed the course in question?[NEWLINE]agent: It will arrive at the DMV within 10 weeks of successful completion.[NEWLINE][BOUNDARY][NEWLINE]user: Sounds good to me.


user: Can I get the PIRP discount if a young driver is already getting an education discount?[NEWLINE]agent: It is best to contact your insurance company and their policies for this matter.[NEWLINE][BOUNDARY][NEWLINE]agent: You can find out more info here:  Learn how to reduce driving record points. [1[NEWLINE]user: Ok thank you so much[NEWLINE][BOUNDARY][NEWLINE]user: are there any preventions of fees being increased?[NEWLINE]agent: Unfortunately for that, there are not.[NEWLINE][BOUNDARY][NEWLINE]user: When will I get certificates of completion?[NEWLINE]agent: Congrats! he course sponsor will mail you a completion certificate within 45 business days after you complete the classroom course or 14 business days after you complete an online course.[NEWLINE][BOUNDARY][NEWLINE]user: Will my insurance company have more information on the reductions I may receive?[NEWLINE]agent: Yes it is best to contact your insurance company for this matter[NEWLINE][BOUNDARY][NEWLINE]user: After paying, when will my premiums begin?[NEWLINE]agent: good question, your liability and collision premium reduction will begin immediately, retroactive to the date you completed the course.[NEWLINE][BOUNDARY][NEWLINE]user: What is PIRP?


user: How do I get an insurance premium reduction?[NEWLINE]agent: The course sponsor will mail you a completion certificate within 45 business days after you complete the classroom course or 14 business days after you complete an online course[NEWLINE]agent: Have you presented your certificate to your insurance company within 90 days after you completed the course?[NEWLINE]user: No[NEWLINE]agent: Why not?[NEWLINE]user: I presented it after 90 days[NEWLINE]agent: In that case the insurer may issue the premium discount effective from the date presented[NEWLINE][BOUNDARY][NEWLINE]user: How can I reduce driving record points?[NEWLINE]agent: Contact your insurance company or agent to learn if both reductions will be given at the same time[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need any more information on reducing driving record points?[NEWLINE]user: Yes[NEWLINE][BOUNDARY][NEWLINE]user: Any other ways to reduce driving record points?[NEWLINE]agent: Any insured driver who is the principal operator and completes a Point & Insurance Reduction Program course will receive the 10 % reduction[NEWLINE][BOUNDARY][NEWLINE]user: What if more than one person named on a policy completes the PIRP course?


user: Can there be more than one discount applied for a young driver?[NEWLINE]agent: It is possible. It varies by insurance company so it is best to contact them[NEWLINE][BOUNDARY][NEWLINE]agent: Did you review the article on how to reducedriving record points?[NEWLINE]user: I have not did that yet, no[NEWLINE][BOUNDARY][NEWLINE]user: Will my premium raise due to PIRP?[NEWLINE]agent: No it will not[NEWLINE][BOUNDARY][NEWLINE]user: Who do I contact to see if more than one discount can be applied?[NEWLINE]agent: Sure I can help you with that. Contact your insurance company or agent to learn if both reductions will be given at the same time[NEWLINE][BOUNDARY][NEWLINE]user: You can contact the course sponsor, they usually will mail you a completion certificate[NEWLINE]agent: ok thank you[NEWLINE]user: Will I be notified if I qualify?


user: I heard there was a way to get my premiums reduced[NEWLINE]agent: Yes there is a course you can take.[NEWLINE]agent: How soon do I get the discount?[NEWLINE]user: The discounnt will be retroactive to the date you took the course.[NEWLINE]agent: your liability and collision premium reduction will begin immediately, if you give your insurance co. the certificate with in 90 days.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get the certificate?[NEWLINE]agent: The course sponsor will mail you a completion certificate within 45 business days after you complete the classroom course[NEWLINE]user: what if I take it online?[NEWLINE]agent: 14 business days after you complete an online course a certificate will be mailed.[NEWLINE][BOUNDARY][NEWLINE]user: Do I have to do this every year?[NEWLINE]agent: No, the discount is good for 36 months.[NEWLINE][BOUNDARY][NEWLINE]user: Can more than onefamily member get the discount?[NEWLINE]agent: No, only the principal driver can get 10 percent off[NEWLINE]user: ok thank you


user: How can I get reductions on insurance premiums?[NEWLINE]agent: wE WOULD LOVE TO HELP BUT IT VARIES PER INSURANCE COMPANY. Contact your insurance company or agent to learn if both reductions will be given at the same time[NEWLINE][BOUNDARY][NEWLINE]agent: Are you already receiving a discount on the premium?[NEWLINE]user: yes but how can I reduce it more?[NEWLINE][BOUNDARY][NEWLINE]user: If the course is taken, will it prevent my premiums from going up?[NEWLINE]agent: Unfotunately no.[NEWLINE][BOUNDARY][NEWLINE]user: so when I complete the course how do I get the reduction[NEWLINE]agent: The course sponsor will mail you a completion certificate within 45 business days after you complete the classroom course or 14 business days after you complete an online course[NEWLINE][BOUNDARY][NEWLINE]user: Can I get more than one reduction?[NEWLINE]agent: It may be possible. Contact your insurance company or agent to learn if both reductions will be given at the same time[NEWLINE][BOUNDARY][NEWLINE]user: Does it prevent general premium increases?


user: How can I learn about lowering my insurance premium?[NEWLINE]agent: You can check with your insurance agent if you have a young driver.[NEWLINE][BOUNDARY][NEWLINE]agent: Does your young driver have any driving points?[NEWLINE]user: I do not think she has any driving points.[NEWLINE][BOUNDARY][NEWLINE]user: How can we work on lowering our insurance premium?[NEWLINE]agent: You can take a safety course, for which you will receive a certificate of completion.[NEWLINE]user: How long does it take to get the certificate if we take the class online?[NEWLINE]agent: It usually takes 14 business days.[NEWLINE][BOUNDARY][NEWLINE]user: Will this program stop my insurance from going up?[NEWLINE]agent: Unfortunately, it does not, but it does help reduce your current base rate by 10%.[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible for both reductions?[NEWLINE]agent: You will need to check with your insurance company.[NEWLINE][BOUNDARY][NEWLINE]user: When do you think they will apply the start date for the premium discount?


user: Can I get a PIRP discount if the youth driver is already receiving driver education reduction?[NEWLINE]agent: Contact your insurance company to ask.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to know how to reduce driving points?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]user: Will PIRP prevent my insurance company from raising my premium?[NEWLINE]agent: It does not prevent premium increases?[NEWLINE][BOUNDARY][NEWLINE]user: How do I get insurance premium reduction?[NEWLINE]agent: You will be mailed a completion certificate 45 days after you complete the online course?[NEWLINE][BOUNDARY][NEWLINE]user: Can anyone qualify for the insurance premium discount?[NEWLINE]agent: Yes anyone that completes the course receives a 10% discount.[NEWLINE]user: Are youthful drivers and ones in risk pool eligible?[NEWLINE]agent: yes.[NEWLINE][BOUNDARY][NEWLINE]user: What is PIRP?


user: Can I get both a youth and PIRP discount?[NEWLINE]agent: You would need to speak with your insurance company.[NEWLINE][BOUNDARY][NEWLINE]agent: They can tell you more about your premiums.[NEWLINE]user: Ok; how can I reduce my points on my record then?[NEWLINE][BOUNDARY][NEWLINE]user: If you find an accredited cours,e they will give you all the pertinent information.[NEWLINE]agent: They'll tell you everything you need to know.[NEWLINE]user: Will my discount begin immediately according to NY law?[NEWLINE]agent: Immediately, retroactive to date of course completion.[NEWLINE][BOUNDARY][NEWLINE]user: Will taking the PIRP ensure I can't get a premium increase?[NEWLINE]agent: Yes and no. It does not cover overall or violation increases. It does provide a 10% reduction for three years for no fault and current liability.[NEWLINE][BOUNDARY][NEWLINE]user: When will that take place?[NEWLINE]agent: It can be issued as soon as the date of completion, potentially retroactively, depending on the insurer.[NEWLINE][BOUNDARY][NEWLINE]user: Sounds good to me.


user: I am looking at a used vehicle on your website and want to know what the reported mileage is?[NEWLINE]agent: I'm sorry, but vehicles over 10 years old are exempt from mileage disclosure.[NEWLINE]agent: Are there any other titled vehicles you are interested in?[NEWLINE]user: Not at this time.[NEWLINE]agent: I can say if odometer has passed its maximum reading at the time of the sale, if you want to know?[NEWLINE]user: No, that doesn't help me.[NEWLINE]agent: Do you know if the mileage is unknown because the odometer is broken has been repaired, or has been replaced?[NEWLINE]user: No[NEWLINE][BOUNDARY][NEWLINE]user: Do you have to have proof on that?[NEWLINE]agent: Yes, or the lien holder could repossess the vehicle from you.[NEWLINE][BOUNDARY][NEWLINE]user: Does this need to be taken in first to get repaired?