elplaguister/DTS_session_datasets huggingface dataset:
user: Can you please tell me about the county use taxes and the supplemental fees?[NEWLINE]agent: these are taxes that all residents of the New York City and several counties in New York have to pay when they register or renew a commercial vehicle.[NEWLINE]agent: Do you have more questions about these taxes?[NEWLINE]user: No, that's enough.[NEWLINE]user: aactually, who's in charge of collecting the taxes?[NEWLINE]agent: That would be the DMV who collects the taxes for the city and counties.[NEWLINE]agent: do you have your residence outside New York City and are you exempt from the vehicle use tax in your county?[NEWLINE]user: Yes, that's correct.[NEWLINE]agent: You should complete form UT-11C.[NEWLINE][BOUNDARY][NEWLINE]user: What about the county use tax chart for counties outside of New York City?[NEWLINE]agent: That chart shows the use taxes and supplemental fees for original registrations and renewals. Thes sales tax depends on the purchase proce of the vehicle and where you are located.[NEWLINE][BOUNDARY][NEWLINE]user: Now, what if I reside in New York City and am exempt from the NYC vehicle use tax?
user: How do the county taxes work? how are they used?[NEWLINE]agent: Residents of New York City and several counties in New York must pay a vehicle use tax when they register a commercial vehicle or renew a commercial vehicle registration.[NEWLINE]agent: Do you have any questions about these taxes?[NEWLINE]user: yes[NEWLINE]agent: Ok great! Thank you for your response. You can ask the city or county you are in about that[NEWLINE]user: Is there anyway to become exempt from them?[NEWLINE]agent: You can contact the DMV Call Center[NEWLINE][BOUNDARY][NEWLINE]user: Do you know where the centers are located?[NEWLINE]agent: yes I do. New York City Bronx, Kings (Brooklyn), New York (Manhattan), Queens, Richmond (Staten Island)[NEWLINE][BOUNDARY][NEWLINE]user: What are the fees for that?[NEWLINE]agent: The fees listed in the chart are for commercial vehicles that weigh less than 18,000 lbs[NEWLINE][BOUNDARY][NEWLINE]user: how do I know if I have to pay or not?[NEWLINE]agent: you can view and download the form here  complete form UT-11C[NEWLINE][BOUNDARY][NEWLINE]user: What about the taxes for outside counties of new york?
user: How do I surrender New York State plates to the DMV?[NEWLINE]agent: Do you need to surrender plates from another state?[NEWLINE]user: Yes they are from another state.[NEWLINE]agent: They need to be surrendered to the state's DMV they are from then.[NEWLINE][BOUNDARY][NEWLINE]user: Will I get a refund once I surrender the plates?[NEWLINE]agent: It depends.  You need to go to registrations refunds for surrendered plates to get more information.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to surrender motorcycle plates also?[NEWLINE]agent: No you do not need to surrender motorcycle plates.[NEWLINE][BOUNDARY][NEWLINE]user: Can someone else turn in the plates for me?[NEWLINE]agent: Yes they can do that.  Just make sure that the person gives you the FS-6 receipt for your records.[NEWLINE][BOUNDARY][NEWLINE]user: Am I able to surrender my plates just temporarily?[NEWLINE]agent: Yes, you can do that.  You can look under special procedures to surrender plates for a season or temporary surrender of plates.[NEWLINE][BOUNDARY][NEWLINE]user: How are we notified that they were received if we mail them in?
user: I'm looking to turn my plates into the DMV[NEWLINE]agent: Ok, thank you for doing so volunatily. Are you looking for a refund?[NEWLINE]user: Yes, I am as I already have plates that have a longer expiration than my ones I'm turning in.[NEWLINE][BOUNDARY][NEWLINE]user: I can turn in the registration as well and get a new one then.[NEWLINE]agent: Were the plates lost/stolen or destroyed?[NEWLINE][BOUNDARY][NEWLINE]user: No, I'm bringing them in myself.[NEWLINE][BOUNDARY][NEWLINE]agent: Sounds good, you will not be eligible for a refund then as you're bringing in the actual plates without a loss.[NEWLINE]user: If they were destroyed, what can I do about that?[NEWLINE][BOUNDARY][NEWLINE]user: I also have a trailer that I tow with that truck. Do I need to surrender those plates aswell?[NEWLINE]agent: If the trailer is not currently and validly registered, you would not only need to turn in those paltes but get the trailer registered as well.[NEWLINE][BOUNDARY][NEWLINE]user: Can you send me a form online to be able to do this before I get into a branch?
user: Yeah, um, i'm looking for some help with a non-driver ID renewal.[NEWLINE]agent: Sure. If you're looking to renew your ID, you can do it up to one year before your ID expires, and up to two years past its expiration date.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, thanks. Um, i've been told that i can apply for the renewal by mail, can i do that?[NEWLINE]agent: Absolutely. You can go for that option. If so, You'll need to send us a copy of your proof of SSI.[NEWLINE]user: Right, got it. Other thing is, if i choose to go for online renewal instead keeping by mail, I still can get a reduced or no fee renewal?[NEWLINE]agent: No, sorry. If choose to renew online, then you lost the chance to get a reduced o no fee renewal.[NEWLINE]user: Oh, that's good to keep it in mind. Another question, please. I have an Enhanced non- driver ID so, there is a fee regarding that type of ID?[NEWLINE]agent: Well, if you have that type of ID, then you'll have to pay an additional $30 fee.[NEWLINE][BOUNDARY][NEWLINE]user: Right, ok. Sorry, but one more question. What can you tell me in case i were off the country?
user: What do I need to know about renewing my ID card?[NEWLINE]agent: Are you over the age of 21 or will you be 21 soon?[NEWLINE]user: Well I am 20 but I turn 21 next month. Does that make a difference?[NEWLINE]agent: Since you are within 40 days of your 21st birthday, you won't have to do anything different. Your new ID won't have "Under 21" printed on it.[NEWLINE]user: OK so my friend is 2 months away from turning 21. Will she have to do anything different?[NEWLINE]agent: If they renew it more than 41 days before their 21st birthday, it will still have "Under 21" on that so if they can wait, they should wait until less than 40 days until their birthday.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks. Can I go online to renew my ID or do I have to go to the DMV to get it?[NEWLINE]agent: Either one is fine. You can renew online and your ID will be just as the same as if you went to the DMV.[NEWLINE][BOUNDARY][NEWLINE]user: I've been hearing about enhanced IDs but I don't know if mine is one of those. How do I know?[NEWLINE]agent: If yours was issued before October 30, 2017, then yours is not enhanced. It is known as a Standard ID.
user: Hi How are you today? I was wondering how the refund amount is determined?[NEWLINE]agent: I am good, thank you for asking :D Here is an example to show how your refund amount is determined[NEWLINE]user: oh okay thank you, so it is different for everyone then?[NEWLINE]agent: You are welcome. YEs that is correct.[NEWLINE][BOUNDARY][NEWLINE]user: Is a refund given of the first year of my registrtion fee?[NEWLINE]agent: It is possible. If you have already received a refund for the 2nd year of the registration fee and you have the UNUSED registration sticker and stub[NEWLINE][BOUNDARY][NEWLINE]user: How do I go about getting my refund if I qualify for one?[NEWLINE]agent: Did you surrender your plates?[NEWLINE]user: So when I give them my plates I will get a refund?[NEWLINE]agent:  When you surrender your plates,  your Receipt FS-6 T indicates if you are eligible to receive a refund[NEWLINE][BOUNDARY][NEWLINE]user: Can you give me an exaplme or an estimate on what my refund will be?[NEWLINE]agent: I sure can!  Here is an example to show how your refund amount is determined.    You paid $ 137.50 to register your vehicle for two years[NEWLINE][BOUNDARY][NEWLINE]user: What if I changed my name, is it possible to still get a refund?
user: Is it possible to transfer any left over credit to another car?[NEWLINE]agent: Do you have more than one vehicle registered to you?[NEWLINE]user: Yes I do.[NEWLINE]agent: ok great! if you transfer your remaining registration to another vehicle, your new registration will expire the same day as your old registration[NEWLINE][BOUNDARY][NEWLINE]user: How am I able to get a refund if need be?[NEWLINE]agent: Yes it is possible When you surrender your plates.[NEWLINE][BOUNDARY][NEWLINE]user: is it an easy process to get a full 2 year refund?[NEWLINE]agent: Yes.  you can apply for a refund of the 2-year fee that you paid when you renewed the registration[NEWLINE][BOUNDARY][NEWLINE]user: I changed my name, is a refund still possible/[NEWLINE]agent:   Yes. Simply Follow these instructions: surrender the vehicle plates at a DMV office and request a transfer receipt, not a refund receipt[NEWLINE][BOUNDARY][NEWLINE]user: I never used my registration, can I get a full  refund for the two years?[NEWLINE]agent: It is possible. the DMV office will issue a receipt that displays " two year refund.[NEWLINE]user: Is there an application process for this?
user: What can I do to prepare for my road test?[NEWLINE]agent: Make sure you do everything needed within one year.[NEWLINE]user: Does it expire within a year?[NEWLINE]agent: Yes, you need to complete all requirements in one year.[NEWLINE][BOUNDARY][NEWLINE]user: Can I understand more about what happens at crosswalks?[NEWLINE]agent: Please refer to the driver's manual you were given when getting your permit.[NEWLINE][BOUNDARY][NEWLINE]user: What can I do to learn more?[NEWLINE]agent: Once again, please refer to the manual you were given upon getting your permit. It  has all pertitnent answers.[NEWLINE]user: Can I do ths all before I turn 18?[NEWLINE]agent: Yes, but you must be supervised by a currently licensed driver.[NEWLINE][BOUNDARY][NEWLINE]user: What do I do about stop signs?[NEWLINE]agent: You would stop.[NEWLINE]user: If a stop is required, which way do I look?[NEWLINE]agent: To your right. Once again, these questions are answered in that manual I talked about.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to pass one class in order to switch to another?
user: What do I need to do before my road test[NEWLINE]agent: Read the manual given to you when you got your permit.[NEWLINE][BOUNDARY][NEWLINE]user: Is there anything I should practice?[NEWLINE]agent: I would recommend practicing and studying it all.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any way to speed this up?[NEWLINE]agent: No, you must go through every step as outlined by the state.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find a pre-licensing course?[NEWLINE]agent: There are numerous agencies and companies that do these, please refer to the state in order to find ones that are com;iant with the state.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if my view is blocked when at a crosswalk?[NEWLINE]agent: You should make sure to observe safety at all times and refer to the manual for proper driving "right of way" materials.[NEWLINE]user: What do I need to do if I have a DJ/MJ permit?[NEWLINE]agent: Make sure to have supervised driving time that is logged and study the permit licensiing materials.[NEWLINE][BOUNDARY][NEWLINE]user: How many hours do I need?[NEWLINE]agent: 15 hours after sunset, 50 hours total.[NEWLINE]user: What if I'm under 18?
user: how to change address and mailing information[NEWLINE]agent: updating address. does this apply to you?[NEWLINE]user: yes[NEWLINE]agent: we send documents to the address we have on our records at the time of the order[NEWLINE]user: what if i moved?[NEWLINE]agent: first change your address, then order a replacement[NEWLINE][BOUNDARY][NEWLINE]user: what about a temp address[NEWLINE]agent: you can ask that your replacement document be sent to an address that is different[NEWLINE][BOUNDARY][NEWLINE]user: overseas?[NEWLINE]agent: we recommend that you send us a pre addressed priority mail return envelope[NEWLINE][BOUNDARY][NEWLINE]user: if i plan on traveling?[NEWLINE]agent: we recommend you come to the dmv now to get an enchanted or real id[NEWLINE][BOUNDARY][NEWLINE]user: how do i replace if overseas?[NEWLINE]agent: submit a completed application for permit[NEWLINE][BOUNDARY][NEWLINE]user: how to change my name or make other changes
user: Dp I need a new eye exam to replace my license?[NEWLINE]agent: Maybe, if you would like, we can mail you all needed information and forms in order to renew this.[NEWLINE][BOUNDARY][NEWLINE]agent: I would like to, yes[NEWLINE]user: I would like to change my name.[NEWLINE]agent: There is a reference document to do that, allow me to do this.``````````[NEWLINE]user: I would need to change the address and name.[NEWLINE]agent: Give me a moment to bring that up.[NEWLINE][BOUNDARY][NEWLINE]user: I would also like to send the new ID to a temproary address.[NEWLINE]agent: We can do that, however, we need to confirm that address in person, first.[NEWLINE][BOUNDARY][NEWLINE]user: Sounds good to me.[NEWLINE]agent: Please make sure to fill out the appropriate forms with respect to what is required.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to get a newer version of that ID?[NEWLINE]agent: Yes, you do.[NEWLINE][BOUNDARY][NEWLINE]user: You would need to go to a DMV office.
user: I have questions about self-certification[NEWLINE]agent: Are you asking on behalf of yourself?[NEWLINE]user: Yes i need help understanding self-certification[NEWLINE]agent: To be in compliance with federal regulations, all commercial drivers are required to certify to the DMV the type of driving they perform or expect to perform. If you self-certify to a non-excepted driving type NA or NI are also requited to submit a copy of their USDOT Medical Examiners Certificate.[NEWLINE]user: Does this make my driving legal?[NEWLINE]agent: Yes this will satisfy the new federal regulations[NEWLINE][BOUNDARY][NEWLINE]user: What happens if my Medical Examiners Certificate expires before i replace it with a new one?[NEWLINE]agent: To avoid your status and license from being downgraded it is important to keep your information up to date and not allow it to expire.[NEWLINE][BOUNDARY][NEWLINE]user: What are the requirements for working for a private company that provides bus service to a local school system?[NEWLINE]agent: It is acceptable to choose El[NEWLINE][BOUNDARY][NEWLINE]user: How can i be sure that the DMV has received the necessary paperwork from me to drive types NI and NA?[NEWLINE]agent: If the DMV has received the required paperwork your medical certification status will be "certified". Otherwise your status will be considered "not certified"[NEWLINE][BOUNDARY][NEWLINE]user: Can i keep my CDL but with restrictions on it?
user: Where do I apply for escort driver certification?[NEWLINE]agent: Most DMV offices offer the test, it will be listed with their Office Hours.[NEWLINE]agent: Does your local office offer it?[NEWLINE]user: No, the certification test is not listed for my location.[NEWLINE]user: Can I take the test online?[NEWLINE]agent: It isn't offered online yet, but there are several offices close to you.[NEWLINE][BOUNDARY][NEWLINE]user: Will there be paperwork I need to fill out to take the test?[NEWLINE]agent: Yes, you need to fill out the Vehicle Escort Driver Application.[NEWLINE][BOUNDARY][NEWLINE]user: How old do you have to be to apply?[NEWLINE]agent: You need to be at least 21.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to bring with me?
user: What should I do if my vehicle is stolen?[NEWLINE]agent: Report it to the police and your insurance company.[NEWLINE]user: Yes, it was.[NEWLINE]agent: Report it to the police and your insurance company as soon as possible.[NEWLINE][BOUNDARY][NEWLINE]user: What if I didn't get a title for it yet?[NEWLINE]agent: You need to apply for a title to transfer it.  The insurance company will give you a letter stating they need proof of ownership, and submit it with your title application.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if it's recovered?[NEWLINE]agent: If it's missing plates, bring form MV-78B to apply for new plates.[NEWLINE]user: Will they cancel the stolen vehicle alarm?[NEWLINE]agent: They will cancel it and mark it recovered on your title history.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need another title?[NEWLINE]agent: Send in the title and a letter explaining the car was recovered and they will issue a regular title.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if the plates were stolen?
user: What should I do if my vehicle is recovered?[NEWLINE]agent: If your vehicle is recovered, make sure to notify the police so they can cancel the stolen vehicle alarm and list the recovery on your title.[NEWLINE]user: Will my title be revised?[NEWLINE]agent: Yes, your title will be revised to show that your vehicle was recovered.[NEWLINE]user: If my vehicle and plates are recovered before I file a MV-78B form, is my registration still active?[NEWLINE]agent: Yes, your registration will still be active as long as you make sure to cancel the stolen vehicle alarm.[NEWLINE]user: Would I need to apply for new plates?[NEWLINE]agent: You would need to apply for new plates if your vehicle was recovered after you filed form MV-78B.[NEWLINE]user: What should I do if my plates are missing?[NEWLINE]agent: In the case of missing plates, you would need to bring your copy of form MV-78B to a DMV office to apply for new plates and reinstatement of your registration.[NEWLINE]user: Who should I contact if my recovered vehicle was damaged or totaled?[NEWLINE]agent: You would need to contact your auto insurance company.[NEWLINE]user: If my plates were recovered after I filled out a form, will I have to surrender my old plates?[NEWLINE]agent: Yes, the old plates will have to be surrendered and you will have to register for new ones.[NEWLINE]user: When should I not apply for plates?
user: I want to register a moped.[NEWLINE]agent: Can you give me the specs of it to ensure the best way to register it?[NEWLINE]user: (insert specs here)[NEWLINE][BOUNDARY][NEWLINE]agent: Your specs do classify as a moped but there are some special resitrctions.[NEWLINE]user: What are they?[NEWLINE][BOUNDARY][NEWLINE]agent: Please reference the attached chart to determine your eligibility.[NEWLINE]user: I have some of that. What else do iI need?[NEWLINE]agent: It sounds like you have a firm grip on what you need, but for any further confirmation, check the chart out.[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm missing one document needed?[NEWLINE]agent: There are others you can substitute with. Please refreence the chart.[NEWLINE]user: Where is the closest locastion to me?[NEWLINE]agent: Please check your Maps via the attached location map to find the closest branch to you.[NEWLINE]user: What if I'm out of my home county?[NEWLINE]agent: That's fine, all counties report directly to the state.[NEWLINE]user: What if my top speed isn't to match the requirements?
user: How do I pay for additional test to take road test #1[NEWLINE]agent: if you have failed your road test you can pay for additional tests online of by phone[NEWLINE]user: What if I have a valid learner permit of driver license and did not fail the test[NEWLINE]agent: you can pay for additional tests online or by phone[NEWLINE]user: how can I pay the fee[NEWLINE]agent: you can pay by credit or debit card[NEWLINE]user: Can I pay with my bank account?[NEWLINE]agent: We accept credit or debit cards[NEWLINE]user: How do I prepare for the road test?[NEWLINE]agent: Use the DMV road test system schedule online[NEWLINE][BOUNDARY][NEWLINE]user: What if I need to canel my test[NEWLINE]agent: Tests can be cancelled /rescheduled or relocated because of bad weather or road construction  or reschedule for other reasons[NEWLINE][BOUNDARY][NEWLINE]user: Is there an application fee[NEWLINE]agent: The fee for up to two road tests are included in your 10.00 application fee[NEWLINE][BOUNDARY][NEWLINE]user: can I schedule another road test?
user: What follows after passing the test?[NEWLINE]agent: You must first schedule and take a practical exam[NEWLINE][BOUNDARY][NEWLINE]user: If I wanted additional classes, how should I pay?[NEWLINE]agent: Do you want to pay for additional tests?[NEWLINE]user: No, I'm just asking at home that I want to pay later...[NEWLINE]agent: Ok, of course if you want you can pay for classes adi...[NEWLINE]user: No, thanks does not apply to me[NEWLINE][BOUNDARY][NEWLINE]user: What happens if my learning permit expires before the next class?[NEWLINE]agent: You must obtain a new license[NEWLINE][BOUNDARY][NEWLINE]user: How can I pay the additional exams? And what should I have to pay?[NEWLINE]agent: You can pay by phone or online.To pay you must have a valid learning permit or a driver's license.[NEWLINE][BOUNDARY][NEWLINE]user: I am a driver under 18 years old, what should I consider?
user: what do i do if i receive a traffic ticket?[NEWLINE]agent: introduction. does this apply to you?[NEWLINE]user: yes[NEWLINE]agent: if you are issues a ticket for a non criminal moving traffic violation in the five boroughs of new york city. does this apply to you?[NEWLINE]user: No.[NEWLINE][BOUNDARY][NEWLINE]user: do i have to attend my hearing?[NEWLINE]agent: hearings are open to the public. you may go to any tvb office to watch hearings so you know what to expect at yours.[NEWLINE]user: what if i please guilty?[NEWLINE]agent: you will be notified that you must got to the tvb to answer the charge in person.[NEWLINE]user: how do i plead guilty?[NEWLINE]agent: you can easily fill in the request information, sign it and either mail it with your payment to the albany address listed on the ticket or bring your payment to any tvb office :)[NEWLINE][BOUNDARY][NEWLINE]user: what if im a holder of a junior license?[NEWLINE]agent: you can not plead by mail or online. you still must appear for a hearing in a tvb office.[NEWLINE][BOUNDARY][NEWLINE]user: so i have to fill in the requested information[NEWLINE]agent: yes you must full in the requested information, sign it and either mail it with payment or personally bring your payment into any tvb office![NEWLINE][BOUNDARY][NEWLINE]user: what if im issued a ticket?
user: I got a traffic ticket, how do I pay it?[NEWLINE]agent: Did you just receive one ticket?[NEWLINE]user: yes i did[NEWLINE]agent: have you been issued a non criminal moving traffic violationin any five boroughs of NYC?[NEWLINE]user: no i have not[NEWLINE][BOUNDARY][NEWLINE]user: SoI cannot plead guilty via mail?[NEWLINE]agent: No you cannot, you will be directed to go to TVB in person[NEWLINE]user: What if it is a driving without insurance violation?[NEWLINE]agent: You could not plead guilty via mail[NEWLINE][BOUNDARY][NEWLINE]user: What if I did not take any action in the alotted time frame?[NEWLINE]agent: It is possible that your license will be suspended[NEWLINE][BOUNDARY][NEWLINE]user: How would I go about appealing a decision?
user: I need help getting a N.Y. License[NEWLINE]agent: Do you have a license in another state?[NEWLINE]user: No, I don't have a license.[NEWLINE]user: What do I do if my permit is not enhanced?[NEWLINE]agent: You will need to get the real ID.[NEWLINE]user: What if I'm trying to drive a taxi?[NEWLINE]agent: You would have to contact the taxi commission.[NEWLINE][BOUNDARY][NEWLINE]user: What are the requirements to drive a taxi?[NEWLINE]agent: You must be 18 or older with a CDL.[NEWLINE][BOUNDARY][NEWLINE]user: What do I do if I don't have a license?[NEWLINE]agent: You will need to learn how to apply[NEWLINE][BOUNDARY][NEWLINE]user: What if I want to travel?[NEWLINE]agent: I recommend getting a real ID.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to bring?