elplaguister/DTS_session_datasets huggingface dataset:
user: Hey there. I need help avoiding a mortgage foreclosure.[NEWLINE]agent: Of course. Are you falling behind on your mortgage payments then?[NEWLINE]user: Yes, I am. This is why I'm here.[NEWLINE]agent: I understand. You should know, that if you fall far behind on your mortgage payments, your mortgage servicer, the company that handles collecting the money for your lender, can take your house to cover the money owed. This process is called foreclosure. I can help you find out how our VA loan technicians can help you avoid foreclosure and keep your house.[NEWLINE][BOUNDARY][NEWLINE]user: I have a VA direct loan. Can someone take care of my case?[NEWLINE]agent: If you have a VA direct or VA-backed loan and it's 61 days past due, we'll automatically assign a VA Loan Technician to your loan.[NEWLINE][BOUNDARY][NEWLINE]user: That sounds good. Is there something that can help me avoid foreclosure?[NEWLINE]agent: Yes, a repayment plan can help you avoid foreclosure.[NEWLINE][BOUNDARY][NEWLINE]user: Can't you talk to my servicer? I don't know how to do it.[NEWLINE]agent: If you need our help and advice, please contact a VA Loan Technician at 1-877-827-3702.[NEWLINE][BOUNDARY][NEWLINE]user: My loan is more than 60 days past due, can you get someone to help me please?[NEWLINE]agent: Don't worry. If you have a VA direct or VA-backed loan and it's 61 days past due, we'll automatically assign a VA Loan Technician to your loan.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I owe more money than my house is worth?
user: What if my records were destroyed in fire?[NEWLINE]agent:  In 1973 a fire at the National Personnel Records Center NPRC in St. Louis, Missouri, destroyed the records held for Veterans who were discharged from the Army and Air Force during certain periods of time[NEWLINE][BOUNDARY][NEWLINE]user:  Were my records destroyed in the 1973 NPRC fire in St. Louis?[NEWLINE]agent:  Your records may have been destroyed in the fire if you were discharged from either :sThe Army between November 1, 1912, and January 1, 1960  The fire destroyed 80 % of the records held for Veterans discharged from the Army during this time period[NEWLINE][BOUNDARY][NEWLINE]user: where do I submit my disability compensation claim?[NEWLINE]agent: Submit your disability compensation claim, NA Form 13055, and any supporting documents[NEWLINE]agent: Do you need to file a claim involving reconstructing of records?[NEWLINE]user: not at this time[NEWLINE]user: where do I Get instructions for filing a disability claimGet help from a trained professiona[NEWLINE]agent: Get instructions for filing a disability claimGet help from a trained professiona[NEWLINE][BOUNDARY][NEWLINE]user: How can I get the records I need to support my VA disability compensation claim?
user: Oh, hello. I'm here to learn more about health care for spouses. Can you help me out?[NEWLINE]agent: Of course. Are you the spouse, surviving spouse, dependent child or family caregiver of a Veteran or service member then?[NEWLINE]user: No, I'm not. You see, I'm trying to get information for my sister, she has problems doing that on her own due to her disability.[NEWLINE][BOUNDARY][NEWLINE]user: So, she has been married to a service member who died on duty, his surviving spouse. And we heard about the health program. Does she qualify for this?[NEWLINE]agent: Yes, in your case you may be able to get health insurance through CHAMPVA. Through this program, we cover the cost of some of your health care services and supplies.[NEWLINE][BOUNDARY][NEWLINE]user: Does this mean she might also qualify for health care benefits then?[NEWLINE]agent: Yes, she may qualify for health care benefits. In certain cases, people may also qualify for health care benefits due to a disability related to their Veteran's service.[NEWLINE][BOUNDARY][NEWLINE]user: Great. She'll be happy to hear that. What is the name of the program again?[NEWLINE]agent: The Program of Comprehensive Assistance for Family Caregivers, she may qualify for health care benefits and other caregiver support through it.[NEWLINE][BOUNDARY][NEWLINE]user: Great, great. Now, her disabilities require medication, are there any prescreption benefits through our local pharmacy if we sign up for a program?[NEWLINE]agent: Yes, you can get prescription benefits through your local pharmacy or through our Meds by Mail program.[NEWLINE][BOUNDARY][NEWLINE]user: I've also read about the Camp Lejeune Family Member Program, how can I find out if my sister qualifies for it?
user: what happens after After you apply for health care benefits[NEWLINE]agent: After you have applies, we send a letter in the mail to let you know if you were approved[NEWLINE][BOUNDARY][NEWLINE]user: When will I hear back about it?[NEWLINE]agent: have you already applied?[NEWLINE]user: yes[NEWLINE]agent: In less than 1 week[NEWLINE][BOUNDARY][NEWLINE]user: If it is approved what happens next?[NEWLINE]agent: Wait for your welcome call from VA. We ll call you to welcome you to the VA health care program, help you with scheduling your first doctor s appointment, and answer any questions you may have about your health care benefits[NEWLINE]user: Do I get some sort of card?[NEWLINE]agent:  contact your local VA medical center and speak with the enrollment coordinator[NEWLINE]user: what if I requested a doctor appointment?[NEWLINE]agent: we ll set up an appointment for you with a VA doctor or provider and send you a notice with your appointment time in the mail[NEWLINE]user:  If you approve my application, what do I do next?
user: Hello, I just wanted to know what information I need for my request.[NEWLINE]agent: Of course. You'll need your Social Security number and VA file number, for example.[NEWLINE]agent: Are you dependent of a Veteran or service member?[NEWLINE]user: Yes, my husband is a Veteran.[NEWLINE]agent: In that case you'll also need that person's Social Security number or VA file number and basic service history information.[NEWLINE][BOUNDARY][NEWLINE]user: We have those. Which forms do I have to fill out and send to you?[NEWLINE]agent: You'll need to download the VA Form 22 - 1995 for Veterans and service members PDF, and the VA Form 22 - 5495 for dependents PDF.[NEWLINE][BOUNDARY][NEWLINE]user: Actually, can I get someone to help me with submitting my request? It's all a bit confusing and overwhelming to me.[NEWLINE]agent: Yes, you can work with a trained professional called an accredited representative to get help requesting a change to your benefits and submitting your request.[NEWLINE][BOUNDARY][NEWLINE]user: My husband just chimed in and said we can do it on our own, he'll fill it out and we are going to send it by mail. Is that possible?[NEWLINE]agent: You'll need to download the VA Form 22 - 1995 for Veterans and service members PDF, and the VA Form 22 - 5495 for dependents PDF then.[NEWLINE]user: Gotcha. Then we fill it out and mail it to the local office, right?[NEWLINE]agent: Yes, fill out the form and mail it to the VA regional claims processing office that s in the same region as your school. You can find a list of regional claims processing offices on our page.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. You said a Social Security number or VA file number is needed, correct?
user: What information do you have about the Affordable Care Act and how it affects VA health care coverage?[NEWLINE]agent: The Affordable Care Act or ACA was created to expand access to coverage, control health care costs, and improve health care quality and care.[NEWLINE][BOUNDARY][NEWLINE]user: Will my VA health coverage meet the minimum coverage for ACA requirement?[NEWLINE]agent: Yes, you VA health coverage meets the minimum coverage requirement.[NEWLINE]user: What happens if I do have the minimum coverage?[NEWLINE]agent: You won't have to pay the fee on your taxes if enrolled in VA health care.[NEWLINE][BOUNDARY][NEWLINE]user: Do I still have to pay the penalty if I didn't have health insurance?[NEWLINE]agent: starting in 2019 or any year after you do not have to pay a penalty if you have no health insurance.[NEWLINE]agent: Do you have health insurance for 2019?[NEWLINE]user: No, I do not have health insurance for 2019.[NEWLINE][BOUNDARY][NEWLINE]user: What programs to I need to be in to qualify for ACA minimum?
user: what is VA disability compensation[NEWLINE]agent: VA disability compensation pay offers a monthly tax - free payment to Veterans who got sick or injured while serving in the military and to Veterans whose service made an existing condition worse[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to find out how to apply?[NEWLINE]user: not at this time[NEWLINE][BOUNDARY][NEWLINE]user: does disability compensation pay monthly?[NEWLINE]agent:  VA disability compensation pay offers a monthly tax - free payment to Veterans who got sick or injured while serving in the military and to Veterans whose service made an existing condition worse[NEWLINE][BOUNDARY][NEWLINE]user: how do you Manage your Veterans disability benefits[NEWLINE]agent:  Check your VA claim or appeal statusTrack the status of your disability claim or appeal[NEWLINE][BOUNDARY][NEWLINE]user: can I get More information and resources[NEWLINE]agent: About VA disability ratingsLearn how we assign disability ratings and effective dates, and what to do after you get your rating[NEWLINE][BOUNDARY][NEWLINE]agent: are you looking for grants?
user: Are there Resources and support outside VA[NEWLINE]agent: You can also get support from resources offered by other government departments and community organizations outside of VA[NEWLINE]user: do they have a support website?[NEWLINE]agent:  visit the Military OneSource website[NEWLINE]user: How do I reach SAMHSA?[NEWLINE]agent: Call 1800 - 662-HELP 800 - 662 - 4357[NEWLINE]user: can I get  Resources and support outside VA[NEWLINE]agent:  You can also get support from resources offered by other government departments and community organizations outside of VA[NEWLINE]agent: did you need the hotline number?[NEWLINE]user: no[NEWLINE]user: are there other resources?
user: What can I do since I could have been exposed to environmental hazards while serving in Iraq?[NEWLINE]agent: Are you saying you maybe sick because you had contact with environmental hazards while serving in Iraq?[NEWLINE]user: No, I am not sick I just want information in case I become sick.[NEWLINE][BOUNDARY][NEWLINE]user: How can I get disabilty benefits?[NEWLINE]agent: You will need to file a claim, of course, and you will have to show your health problems are linked to hazards from serving in the military.[NEWLINE][BOUNDARY][NEWLINE]user: I think I could have been exposed to environmental hazards while serving in the military.[NEWLINE]agent: Then you may have illnesses or other conditions that could be caused by exposure and this means you can get benefits because of that.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible to get disability benefits from VA?[NEWLINE]agent: You may be able to get benefits because of illnesses caused by environmental hazards such as particulate matter or large burn pits while serving in Iraq, Afghanistan, and Djibouti.[NEWLINE][BOUNDARY][NEWLINE]user: What happens when I file for benefits?[NEWLINE]agent: You will have to show that your health problems stem from contact with environmental hazards while serving.[NEWLINE][BOUNDARY][NEWLINE]user: How would I have been exposed to these hazards?
user: Hello there, I have problems with substance use and need help.[NEWLINE]agent: Of course. The VA health care program covers services to treat substance use problems.[NEWLINE]agent: Do you wish to access these services?[NEWLINE]user: No, it's fine. I just wanted to ask some questions first.[NEWLINE]user: I served in Operation New Dawn and wanted to know what to do when suffering from substance use problems?[NEWLINE]agent: If you served in Operation New Dawn, call your local VA medical center, and ask to speak to the OND coordinator.[NEWLINE]user: So all I have to do is to call there?[NEWLINE]agent: Yes, just call your local VA medical center and they will help you.[NEWLINE]user: I already have a VA primary care provider, can I talk to him?[NEWLINE]agent: Of course. You can talk to him about your substance use. Your provider can help you get screened for substance use problems and related issues like PTSD or depression and can offer treatment and support as needed.[NEWLINE][BOUNDARY][NEWLINE]user: I have to admit, all this substance use made me a little broke. I might not be able to pay my mortgage. What if I'm at the risk of becoming homeless? What then?
user: Hello. I'm currently unemployed and would like to ask about possible jobs for me.[NEWLINE]agent: Of course. We offer the help you need to build your career and find the opportunities that are right for you.[NEWLINE]user: That does sound good. Can you help me out then?[NEWLINE]agent: Yes, I'm positive we can help you out.[NEWLINE][BOUNDARY][NEWLINE]user: I've been searching for information and resources on how to get back into employment on the Internet, but didn't find anything too helpful.[NEWLINE]agent: Well, on our website you can for example view the current subsistence allowance rates to find out the amount we'll provide to help you pay for basic needs like food and clothing if you 're an eligible Veteran participating in the Voc Rehab program.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know more about other VA benefits and services?[NEWLINE]user: No, thank you.[NEWLINE][BOUNDARY][NEWLINE]user: I'm rather young for a Veteran, so I was wondering if I can still go to college somehow. Can you tell me what to do?[NEWLINE]agent: Yes, our counselors can help you transition from military to college life.[NEWLINE][BOUNDARY][NEWLINE]user: That'd be fantastic. Also, where can I get help if I'm financially troubled and am about to lose my house?
user: How are you doing? I have some questions about what to do after a board decision I have a problem with.[NEWLINE]agent: Of course. Do you disagree with the board decision and have new and relevant evidence that supports your case?[NEWLINE]user: No, while I do disagree I lack the evidence that you need.[NEWLINE][BOUNDARY][NEWLINE]user: Because of that I want to request another review from a higher level. Is that possible?[NEWLINE]agent: Yes, you can request a Higher-Level Review of an initial claim or Supplemental Claim decision. This option isn't available after a Higher-Level Review or Board decision though.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. So what is the time limit on requesting a review?[NEWLINE]agent: You have 1 year from the date on your decision to request a decision review.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, got that. And what if VA schedules an exam for me?[NEWLINE]agent: In that case be sure not to miss them. They are important.[NEWLINE][BOUNDARY][NEWLINE]user: I wasn't planning to. Tell me, if a senior reviewer gives it a second glance, what exactly will happen?[NEWLINE]agent: A senior reviewer will take another look at your case and determine whether the decision can be changed based on a difference of opinion or an error.[NEWLINE][BOUNDARY][NEWLINE]user: That's exactly the information I wanted, thank you. What if I have any other questions?
user: Hey there. I need some assistance with my disability claim.[NEWLINE]agent: Of course. Have you filed a claim for disability compensation then?[NEWLINE]user: No, not yet. I actually have some questions about it first.[NEWLINE][BOUNDARY][NEWLINE]user: I've been wondering if I have to turn in additional forms, other than the standard ones. Do you know more about that?[NEWLINE]agent: In some cases, you may need to turn in one or more additional forms to support your disability claim. You should visit our website to find out which forms you need.[NEWLINE][BOUNDARY][NEWLINE]user: Err, alright. Well, I have another question. I went to a non-VA health care provider for diagnosis. Do I need to send you any documents in this case?[NEWLINE]agent: Yes, you'll need to upload copies of all medical records that can provide information about the disability you're claiming.[NEWLINE][BOUNDARY][NEWLINE]user: I'm not sure if my disability is part of your records, can I claim it anyway?[NEWLINE]agent: Of course you can. Remember, you'll also want to upload statements that support your claim. These statements should be from people who know about, or who you've talked to about, your claimed medical condition and how and when it occurred.[NEWLINE][BOUNDARY][NEWLINE]user: The next step would be to upload evidence for my disability claim then, right?
user: I don't understand my benefits and how to get them. Can you help me?[NEWLINE]agent: Yes, you have reached the right place. How can I help you?[NEWLINE]user: Ok, how do I know how much my benefits are and how to get them?[NEWLINE]agent: I know all about VA benefits. What is your first question about them?[NEWLINE][BOUNDARY][NEWLINE]user: Well first, I am a veteran but I have depression. Can I still get benefits?[NEWLINE]agent: Yes, you are still covered. Do you have more questions?[NEWLINE][BOUNDARY][NEWLINE]user: My depression is a result of a traumatic brain injury. How do I get help with that?[NEWLINE]agent: We do have specialists to help you with that. We can look them up to find out what facility would be best for you. Does that answer all of your questions?[NEWLINE][BOUNDARY][NEWLINE]user: Is there a way for me to find a place to help me on the VA website?[NEWLINE]agent: Once we help you find the right facility and doctor for you, you can contact them directly through the site, make appointments, and refill any medications.[NEWLINE][BOUNDARY][NEWLINE]user: ok and what do I do if I don't understand the information on the website?[NEWLINE]agent: We also have a phone number you can call. It is 877-222-8387. It is toll-free and it is open from 8 am to 8 pm Monday through Friday.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, I forgot to ask, do they have specialists for Parkinson's disease too?
user: What if I need help understanding my benefits or accessing services?[NEWLINE]agent: you want to know more about your VA health care benefits, your health care team, and where you ll go for care[NEWLINE]user: not[NEWLINE]user: you need help accessing services[NEWLINE]agent: call our toll - free hotline at 877 - 222 - 8387, Monday through Friday, 8:00 a.m. to 8:00 p.m.[NEWLINE][BOUNDARY][NEWLINE]user: Can I manage my VA health and benefits online?[NEWLINE]agent:  you can manage your VA health and benefits online through VA.gov : Refill your prescriptionsSend a message to your VA health care providerCheck the status of a disability or pension claim[NEWLINE][BOUNDARY][NEWLINE]user: If that is my case, what can I do?[NEWLINE]agent: We cover the cost of many of these services under the VA health care program[NEWLINE][BOUNDARY][NEWLINE]user: Are there any health concerns I should be aware of based on my service history?[NEWLINE]agent: Certain healt0h concerns may be more likely to affect Veterans who served in a specific time and place. Find out which health concerns you should be aware of depending on when and where you served[NEWLINE][BOUNDARY][NEWLINE]user: Does VA address the specific health needs of LGBT Veterans?
user: hi i need help about the services they offer for VA with Health Needs and Conditions[NEWLINE]agent: At VA, we offer many services and programs for veterans with specific needs such as female veterans, veterans with mental health problems, and elderly or disabled veterans. We cover the cost of many of these services under the VA health care program.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know if there are any health issues I should be aware of based on my service history?[NEWLINE]user: Yes[NEWLINE]agent: Yes. Certain health concerns may be more likely to affect veterans who provided services at a specific time and place.[NEWLINE][BOUNDARY][NEWLINE]user: and do they cover the costs for medical services?[NEWLINE]agent: We cover the cost of many of these services under the VA health care program.[NEWLINE][BOUNDARY][NEWLINE]user: and is Parkinson's disease included?[NEWLINE]agent: Yes[NEWLINE][BOUNDARY][NEWLINE]user: What if I need help understanding my benefits or accessing services?[NEWLINE]agent: Want to learn more about your VA health care benefits?
user: How do I find out how to get health services for a specific condition or need?[NEWLINE]agent:  Mental health and trauma - related needs[NEWLINE][BOUNDARY][NEWLINE]user: if I need help to access the services[NEWLINE]agent: call our toll - free hotline at 877 - 222 - 8387, Monday through Friday, 8:00 a.m. to 8:00 p.m[NEWLINE]user: What if I need help understanding my benefits or accessing services?[NEWLINE]agent: If you want to know more about your VA health care benefits, your health care team, and where you ll go for care, we can help. Learn more about your VA health care coverages[NEWLINE][BOUNDARY][NEWLINE]user: Does VA address the specific health needs of LGBT Veterans?[NEWLINE]agent:  We re committed to serving the health needs of Veterans with LGBT and related identities and providing care in a sensitive, safe environment at all VA health facilities[NEWLINE]agent: if I need help to access the services,[NEWLINE]user: yes[NEWLINE]agent: you can download these fact sheets:Transgender male health care PDF[NEWLINE][BOUNDARY][NEWLINE]user: Can I manage my VA health and benefits online?
user: Hello. Hope you're in good health. I need some information about my benefits.[NEWLINE]agent: Of course. Do you want to know more about your VA health care benefits, your health care team, and where you ll go for care?[NEWLINE]user: No, that's not what I need to know.[NEWLINE]user: Can I talk to someone about how to access certain services?[NEWLINE]agent: Yes, simply call our toll-free hotline at 877-222-8387, Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.[NEWLINE][BOUNDARY][NEWLINE]user: Thank you for the number. You see, I don't understand how to manage my benefits online. Or can you actually explain it to me quickly?[NEWLINE]agent: Yes, I can.[NEWLINE]agent: Are you signed up for the VA health care program?[NEWLINE]user: No, I'm not signed up.[NEWLINE][BOUNDARY][NEWLINE]user: I'm considering an application. Are health concerns a general problem for veterans?
user: What if I need help understanding my benefits or accessing services?[NEWLINE]agent: Do you want to know more  about your VA health care benefits, your health care team, and where you ll go for care,[NEWLINE]user: yes[NEWLINE]agent:  we can help[NEWLINE][BOUNDARY][NEWLINE]user: If I'm signed up for the VA health care program can I manage my VA health benefits online?[NEWLINE]agent: you can manage your VA health and benefits online through VA.gov : Refill your prescriptionsSend a message to your VA health care providerCheck the status of a disability or pension claim[NEWLINE][BOUNDARY][NEWLINE]user: What if I need help?[NEWLINE]agent: call our toll - free hotline at 877 - 222 - 8387, Monday through Friday, 8:00 a.m. to 8:00 p.m. ET[NEWLINE][BOUNDARY][NEWLINE]user: Is there information on same sex marriages?[NEWLINE]agent: You can Read about our approach to recognizing same - sex marriage[NEWLINE][BOUNDARY][NEWLINE]user: Are there any health concerns I should be aware of based on my service history?[NEWLINE]agent:  Yes.Certain health concerns may be more likely to affect Veterans who served in a specific time and place. Find out which health concerns you should be aware of depending on when and where you served[NEWLINE][BOUNDARY][NEWLINE]user: Do you offer assistance for like mental health problems?