elplaguister/DTS_session_datasets huggingface dataset:
user: Will a student loan deferment help me out if i need to stop making payments?[NEWLINE]agent: You can see if a deferment is right for you and you would not have to make a payment but you won't be making any progress toward forgiveness or paying your loan back.[NEWLINE]user: Are there any other alternatives that make sense?[NEWLINE]agent: Yes, you could always try an income-driven repayment.[NEWLINE][BOUNDARY][NEWLINE]user: What is a graduate fellowship deferment?[NEWLINE]agent: It is a deferment that if you are enrolled in an approved graduate fellowship program, which is one that provides financial support to graduate students to pursue graduate studies and research, you are eligible for the deferment.[NEWLINE][BOUNDARY][NEWLINE]user: Could I be eligible for the military service deferment?[NEWLINE]agent: Are you on active duty military service in connection with a war, military operation, or national emergency?[NEWLINE]user: yes, I am in military service.[NEWLINE]agent: Then you could be eligible for the military service deferment.[NEWLINE][BOUNDARY][NEWLINE]user: Am I making progress toward forgiveness when on an deferment?
user:  What is the feedback center for?[NEWLINE]agent:  You can use the feedback center to give us feedback regarding any complaint, issue, concern, suspicious activity, or scam that you are aware of or simply to giving us positive feedback or to review an already submitted case.[NEWLINE]user: What if I don't agree with the response to my submitted complaint?[NEWLINE]agent: In that case, you should follow our procedure for resolving disputes before contacting the Federal Student Aid Ombudsman Group.[NEWLINE][BOUNDARY][NEWLINE]user: Can you guys help me in any other way?[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to speak with an agent?[NEWLINE]user: Not really.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you interested in our popular topics?[NEWLINE]user: Not right now.[NEWLINE][BOUNDARY][NEWLINE]user: What kind of positive feedback can I give?
user: What is the feedback center?[NEWLINE]agent: The feedback center is important for us because you can submit a complaints for issues, concerns, suspicious activity, or a scam and you  can give us positive feedback or review an already submitted case for Federal Student Aid.[NEWLINE]user: What happens if I submitted a complaint to Federal Student Aid and I got a response I do not agree with?[NEWLINE]agent: If you believe your response is not in agreement with you or believe it is incorrect you should follow our procedure for resolving disputes and you should do this before contacting the Federal Student Aid Ombudsman Group.[NEWLINE][BOUNDARY][NEWLINE]user: How can I get help?[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to speak to an agent?[NEWLINE]user: No, I don't need to speak to an agent.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you need to look at some popular topics for your answers?[NEWLINE]user: Yes, I would like to look at some popular topics that could help me.[NEWLINE][BOUNDARY][NEWLINE]user: Can I share some positive feedback I have?[NEWLINE]agent: Yes, some positive feedback is always welcome at the feedback center.[NEWLINE][BOUNDARY][NEWLINE]user: How can I speak to an agent if I wanted to?
user: is this where I go to complain?[NEWLINE]agent: Your feedback is important to us. You can submit a complaint, give us positive feedback, or review an already submitted case.[NEWLINE]user: what can I do next if I don't agree with what Federal Student Aid decided?[NEWLINE]agent: You can follow our procedures for resolving disputes.  We encourage you to do this before you contact the Federal Student Aid Ombudsman Group[NEWLINE][BOUNDARY][NEWLINE]user: can I just submit another complaint?[NEWLINE]agent: Yes, you can submit a complaint or report a suspicious activity or scam, on behalf of yourself or someone else[NEWLINE]user: can you give me a link to submit a complaint?[NEWLINE]agent: Yes, I will give you the link[NEWLINE][BOUNDARY][NEWLINE]user: can you also link me to where I can view my case?[NEWLINE]agent: Yes, just log in to your account to view, track or update your case.[NEWLINE][BOUNDARY][NEWLINE]agent: Is there anything else we can help you with?
user: I have something to submit about false information that I was given.[NEWLINE]agent: This is the place to submit a complaint an issue, concern, report suspicious activity, scams, or give us positive feedback.[NEWLINE]agent: Have you previously submitted a complaint and Federal Student Aid gave you a response that you didn't agree with?[NEWLINE]user: Yes that's the case.[NEWLINE]agent: In that case, we suggest that you follow our procedure for resolving disputes.[NEWLINE]user: Wouldn't it go faster if I contacted the Ombudsman directly?[NEWLINE]agent: We encourage you to follow our procedure before you contact the Federal Student Aid Ombudsman Group.[NEWLINE][BOUNDARY][NEWLINE]user: I had a relatively good overall experience, can I mention that?[NEWLINE]agent: Of course, that would be beneficial to all in that department.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a way to see what is up with my on going cases?[NEWLINE]agent: You can log on to your account online to view, track, or update your case.[NEWLINE][BOUNDARY][NEWLINE]user: And if I need to talk to someone directly?[NEWLINE][BOUNDARY][NEWLINE]agent: Do you feel that you need to speak directly to an agent?[NEWLINE]user: Yes I might just need to.
user: Did I reach the feedback center?[NEWLINE]agent: Yes you have reached the feedback center and your feedback is very important to us.[NEWLINE]agent: Have you previously submitted a complaint and Federal Student Aid gave you a response you do not agree with?[NEWLINE]user: No, I did not previously submit a complaint.[NEWLINE][BOUNDARY][NEWLINE]user: Can I log in and manage my case?[NEWLINE]agent: Yes, you can log in and manage your case.[NEWLINE][BOUNDARY][NEWLINE]user: Am I allowed to share positive feedback also?[NEWLINE]agent: Yes, you are allowed to share positive feedback at the feedback center also.[NEWLINE][BOUNDARY][NEWLINE]user: Can you help me?[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to speak to an agent?[NEWLINE]user: Yes, I would like to speak directly to an agent about my feedback.
user: Hello there. I'm here to ask a few things about submitting feedback.[NEWLINE]agent: Then you're in the right place, your feedback is important to us. You can submit a complaint an issue, concern, suspicious activity, or scam, give us positive feedback, or review an already submitted case.[NEWLINE]agent: Have you previously submitted a complaint and Federal Student Aid gave you a response you don't agree with?[NEWLINE]user: No, there was no problem.[NEWLINE][BOUNDARY][NEWLINE]user: I mean, I can submit a complaint, right?[NEWLINE]agent: Yes, you can submit a complaint or report a suspicious activity or scam, on behalf of yourself or someone else.[NEWLINE][BOUNDARY][NEWLINE]user: What if I don't agree with the response, like you already hinted at?[NEWLINE]agent: If you believe the response is incorrect, follow our procedure for resolving disputes. We encourage you to do this before you contact the Federal Student Aid Ombudsman Group.[NEWLINE][BOUNDARY][NEWLINE]user: Will do. Is there way I can manage my cases online?[NEWLINE]agent: Yes, you can manage your cases online.[NEWLINE][BOUNDARY][NEWLINE]user: What if I wish to speak to an agent? I mean, actually talk to someone.
user: Why is their a feedback center for Federal Student Aid?[NEWLINE]agent: We have a feedback center because it is important to us to find out complaints for issues, concerns, suspicious activity, or scam, and it helps to give us positive feedback also.[NEWLINE]agent: Have you previously submitted a complaint and Federal Student Aid gave you a response you are not in agreement with?[NEWLINE]user: No I have not received a response back.[NEWLINE][BOUNDARY][NEWLINE]user: Am I allowed to submit a complaint on behalf of someone else?[NEWLINE]agent: Yes, you can submit a complaint on behalf of someone else or for yourself.[NEWLINE][BOUNDARY][NEWLINE]user: Can i share some positive feedback about my financial aid experience if I wanted to?[NEWLINE]agent: Yes, we welcome positive feedback as well.[NEWLINE][BOUNDARY][NEWLINE]user: Can I manage my cases online?[NEWLINE]agent: Yes, just log in to your account to view, track, or update any case info you might have.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to speak to agent now?[NEWLINE]user: Yes, I would like to speak to an agent.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to call and talk to an agent to submit your feedback?[NEWLINE]user: Yes, I would like to call.
user: Hi there, could you explain to me what exactly the function of the Feedback Centre in relation to Student Aid is?[NEWLINE]agent: The Feedback Center is a useful function that allows you to submit an array of things, including submitting complaints, any concerns you may have, any suspicious activity that you encounter. You can also use this Center to give positive feedback or review cases that have already been submitted[NEWLINE]user: I have already submitted a complaint to the Feedback Center and don't agree with the response I received. Have I any further recourse?[NEWLINE]agent: If you receive a response in relation to a complaint that you don't agree with or that you believe to be incorrect, you should follow the procedure to resolve disputes. You are advised to do this before you contact the Federal Student Aid Ombudsman Group[NEWLINE][BOUNDARY][NEWLINE]user: How do I manage my own personal cases within the Feedback Center?[NEWLINE]agent: You can log in to your account where you can view, track or update your own cases[NEWLINE][BOUNDARY][NEWLINE]agent: Is there anything in particular that we can help you with at this moment  in relation to managing your cases with the Feedback Center?[NEWLINE]user: No, I have nothing in particular that I need help with, thanks[NEWLINE][BOUNDARY][NEWLINE]user: What in particular do I need to do to manage my own personal cases within the Feedback Center?[NEWLINE]agent: When you log into your account in the Center, you then click on Manage Cases[NEWLINE][BOUNDARY][NEWLINE]user: Is there anywhere within the Feedback Center where I can share positive feedback in relation to my financial aid experience?
user: Hello, I'd like to submit some feedback on my experience.[NEWLINE]agent: Yes you can submit a complaint, an issue, concern, suspicious activity, or scam, give us positive feedback, or review an already submitted case.[NEWLINE]agent: Have you previously submitted a complaint and Federal Student Aid gave you a response you didn't agree with?[NEWLINE]user: Yes that is the case.[NEWLINE]agent: In that case follow our procedure for resolving disputes.[NEWLINE][BOUNDARY][NEWLINE]user: And how do I subsequently check on my case?[NEWLINE]agent: You can log in to your account to view, track, or update your case.[NEWLINE][BOUNDARY][NEWLINE]user: I find this information insufficient. Is there any way to get more help beyond this feedback center?[NEWLINE][BOUNDARY][NEWLINE]agent: I'm sorry to hear that. Would you prefer to speak to an agent?[NEWLINE]user: No, I guess not.[NEWLINE][BOUNDARY][NEWLINE]agent: We have more information that has proven helpful to some. Would you like to see our popular topics?[NEWLINE]user: Yes please.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible to submit a complaint?
user: What does the feedback center do?[NEWLINE]agent: The feedback center is important because you can submit a complaint an issue, concern, suspicious activity, give us positive feedback, or review an already submitted case.[NEWLINE]user: What if I don't agree with a response from Federal Student Aid after my complaint?[NEWLINE]agent: If you feel the response is incorrect or don't agree with response then you have to follow our procedure set in place for resolving disputes and we would like you do it before you contact our Federal Student Aid Ombudsman Group.[NEWLINE][BOUNDARY][NEWLINE]user: Can I share positive feedback also?[NEWLINE]agent: Yes, we encourage you to share positive feedback about your financial aid experience.[NEWLINE][BOUNDARY][NEWLINE]user: How do I mange my cases?[NEWLINE]agent: You would need to log in to your account to view, track, or update your case.[NEWLINE][BOUNDARY][NEWLINE]user: Is there someone I can call?[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to speak to an agent?[NEWLINE]user: Yes, I would like to call to speak to an agent.
user: I'm here for plus loan info?[NEWLINE]agent: They can help you pay for education expenses not covered by other financial aid[NEWLINE]user: where do I apply for a parent plus loan?[NEWLINE]agent: You can use the online application to apply for a parent PLUS loan[NEWLINE][BOUNDARY][NEWLINE]user: what's needed to get one?[NEWLINE]agent: Are you a biological or adoptive parent of a dependent undergraduate student enrolled at least half-time at an eligible school?[NEWLINE]user: I am a parent[NEWLINE]agent: Are you in a situation where you don't have an adverse credit history?[NEWLINE]user: no[NEWLINE]agent: You are not eligible for a Parent Plus Loan.[NEWLINE][BOUNDARY][NEWLINE]user: can my kid get a loan instead?
user: What are Direct PLUs Loans?[NEWLINE]agent: PLUS loans are federal loans that parents get to help their dependent pay for education expenses.[NEWLINE]user: Could I apply online?[NEWLINE]agent: Yes, you can fill out the online application for a parent PLUS loan.[NEWLINE][BOUNDARY][NEWLINE]user: How much am I allowed to borrow with a PLUS loan?[NEWLINE]agent: The most you can borrow with a PLUS loan is the cost of attendance at the school your child would attend minus any other financial assistance and the school determines what the cost of attending there is.[NEWLINE][BOUNDARY][NEWLINE]user: What must I do to receive a parent PLUS loan?[NEWLINE]agent: Are you the biological or adoptive parent or a step-parent of a dependent undergraduate student who would be enrolled at least half time?[NEWLINE]user: Yes, I am a parent of a dependent undergraduate student that will be attending full time.[NEWLINE]agent: Do you not have an bad credit history?[NEWLINE]user: Yes, my credit is not bad.[NEWLINE]agent: Do you meet the general eligibility requirements for federal student aid?[NEWLINE]user: No, I do not.
user: Do all schools cost the same or do they differ from school to school?[NEWLINE]agent: Yes, all schools are different but we can give you tips on how to lower costs when you go to school.[NEWLINE][BOUNDARY][NEWLINE]user: Are there discounts that colleges could offer?[NEWLINE]agent: Are you going to the same school as one of your parents did or are you considered an alumnus?.[NEWLINE]user: No, i am not attending a school one of my parents attended.[NEWLINE]agent: Will there be more than you or another child from your family attending the college?[NEWLINE]user: No, I would be the first child in my family attending the school.[NEWLINE]agent: Are you a student government leader or editor of the college newspaper or yearbook?[NEWLINE]user: No I am not either a government leader or editor.[NEWLINE]agent: Are you an older aged student or family's main wage earner?[NEWLINE]user: Yes, I am my family's main wage earner.[NEWLINE]agent: Then you might be able to get a discount on tuition from the school you are attending.[NEWLINE]user: What are combined degree programs?
user: I just wanted to do a little digging to learn more about paying for college[NEWLINE]agent: I can help you learn about college costs and give you tips on how to lower costs when you go to school[NEWLINE][BOUNDARY][NEWLINE]user: how many classes should I take to help save money?[NEWLINE]agent: Take the maximum number of credits allowed, so it reduces the amount of time it will take you to graduate[NEWLINE]user: are these tips good at any college?[NEWLINE]agent: You should go to the schools you are interested in to get additional information.[NEWLINE]user: why else should I take all the classes I can?[NEWLINE]agent: Most schools charge a set price for a specific number of credits taken in a semester, so it helps you when you finish school faster.[NEWLINE]user: any savings for school?[NEWLINE]agent: Are you the child of an alumnus or alumna?[NEWLINE]user: yes, both my parents graduated from college[NEWLINE]agent: Those colleges they attended may offer discounts on tuition[NEWLINE]user: how can I save on living expenses?
user: Could you please tell me what is included in the Federal Student Aid Specific Resources section of the IT Standards Library?[NEWLINE]agent: The section you mentioned includes documents that are specific to the Federal Student Aid IT lifecycle for all projects and lists other pertinent references that an IT project my be required to comply with dependent on the contract.[NEWLINE][BOUNDARY][NEWLINE]user: What is included in the General References section?[NEWLINE]agent: The General References section includes Lifecycle Management Methodology.[NEWLINE][BOUNDARY][NEWLINE]user: Does an IT project have to comply with the Specific Resources?[NEWLINE]agent: Yes all projects may be required to comply with the resources dependent on the projects specific contract.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have a IT project at the moment?[NEWLINE]user: No not at the moment.[NEWLINE][BOUNDARY][NEWLINE]agent: What is your involvement with Data Management?[NEWLINE]user: I am involved Data Management at the moment.[NEWLINE]agent: In that case you should follow the Data Management Resources that are provided.[NEWLINE][BOUNDARY][NEWLINE]user: What is involved in complying with the Program Quality Assurance?
user: Hello, can you inform me what actions can I take for the credit?[NEWLINE]agent: You must have an endorser for this purpose.[NEWLINE]user: What requirements must the endorser meet to seek credit?[NEWLINE]agent: You can opt for a Direct PLUS Loan as long as you are eligible.[NEWLINE]user: Endorsers participate in this program?[NEWLINE]agent: In this case they do not participate.[NEWLINE]user: Can you explain what is the adverse credit is incorrect?[NEWLINE]agent: It can make credit approval difficult.[NEWLINE][BOUNDARY][NEWLINE]user: What is the lender's deed?[NEWLINE]agent: Its purpose is the credit release.[NEWLINE]user: Do I need information related to mitigating circumstances?
user: Hello, can you advise me with the credit part?[NEWLINE][BOUNDARY][NEWLINE]user: Where can I download bankruptcy related documents?[NEWLINE]agent: As a primary requirement you have to fill out various documents related to the topic.[NEWLINE][BOUNDARY][NEWLINE]user: Can you explain in more detail what you just informed me?[NEWLINE]agent: It is important that you look for an endorser so that they facilitate your credit.[NEWLINE]user: What consequences can generate that the adverse credit is incorrect?[NEWLINE]agent: The endorser must meet certain conditions to be eligible.[NEWLINE]user: The endorser can be the student?[NEWLINE]agent: Can not be.[NEWLINE]user: What information can you give me regarding adverse credit is incorrect?
user: I need information about the direct plus loan application for graduate students. Can you help me?[NEWLINE]agent: Are you wondering what a Direct PLUS Loan Application for Graduate/Professional Students is?[NEWLINE]user: No, I know that already.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know how to apply for a PLUS loan?[NEWLINE]user: Yes, please.[NEWLINE]agent: First you need to log in to start your application.[NEWLINE][BOUNDARY][NEWLINE]user: Wait, can you describe the Direct PLUS loan application again?[NEWLINE]agent: Of course. This is a request for supplemental information in connection with your application for a Federal Direct PLUS Loan Direct PLUS Loan through the William D. Ford Federal Direct Loan Direct Loan Program. Some schools may have a different process for obtaining the additional information needed to process your Direct PLUS Loan application.[NEWLINE]user: What if I have placed a security freeze on my credit?[NEWLINE]agent: Then you must lift or remove the freeze at each credit bureau before you continue. Your application will not be processed if you have a security freeze.[NEWLINE]user: Do I have to take care of the freeze now or can I do it later?
user: who is Aidan?[NEWLINE]agent: It is a virtual assistant that can answer questions about federal student aid. Aidan uses advanced technology, artificial intelligence, and natural language processing to answer your questions.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know what types of questions Aidan can help you with?[NEWLINE]user: yea give me an example[NEWLINE][BOUNDARY][NEWLINE]agent: Did you have any common financial aid questions?[NEWLINE]user: yeah, what can you help me with?[NEWLINE]agent: You could type: "What kind of grants are available to pay for college?", to get an answer.[NEWLINE]agent: Is that the type of question you wanted to ask?[NEWLINE]user: not really, but I get how it works[NEWLINE][BOUNDARY][NEWLINE]user: what else can he answer?
user: What are the next steps involved after I submit my FAFSA form for federal student aid?[NEWLINE]agent: Firstly, you will need to check that all the information that you supplied is correct and completed in full as it appears on your Student Aid Report (SAR)[NEWLINE][BOUNDARY][NEWLINE]user: How do I receive my SAR after submitting my FAFSA form?[NEWLINE]agent: By providing us with a valid email address, you will receive an email from noreply@FAFSA.gov. This will give you instructions as to how you access your SAR online[NEWLINE]user: What if I have no email address, how do I receive my SAR in this case?[NEWLINE]agent: With no email address, you will receive a SAR or a SAR acknowledgment via postal mail[NEWLINE][BOUNDARY][NEWLINE]user: How do I get a copy of my SAR if I am unable to log into the fafsa.gov website?[NEWLINE]agent: You can contact the Federal Student Aid Information Center at 1-800-4-FED-AID 1-800-433-3243. You request a copy of your SAR through this phone service and a copy will be sent to you via the mail, please allow 10-14 days for delivery[NEWLINE][BOUNDARY][NEWLINE]user: When looking at my SAR, I noticed a mistake. What can I do to rectify this?[NEWLINE]agent: Have you reviewed your SAR fully and found there to be errors present?
user: I have some questions about what it means to be a co-signer.[NEWLINE]agent: I can help you with that. A co-signer will be the spouse of the applicant who initiated an Income-Driven Repayment Plan request.[NEWLINE]agent: Were you aware that the co-signer isn't obligated to repay the loan?[NEWLINE]user: No, I didn't know that.[NEWLINE][BOUNDARY][NEWLINE]user: How long does it usually take to go through the co-sign process?[NEWLINE]agent: The majority of people complete the process in just 10 minutes.[NEWLINE][BOUNDARY][NEWLINE]user: Who can complete the co-sign process?[NEWLINE]agent: The spouse of the applicant.[NEWLINE][BOUNDARY][NEWLINE]user: It is saying that I need a co-sign code, but I don't think I have one. What should I do?[NEWLINE]agent: If you are the co-signer, you should contact the IDR applicant for the code. If you are the applicant, you should have received an email containing the code.[NEWLINE]user: I can't find the code and my IDR is part of a Direct Consolidation Loan Application. Where can I find the co-sign code?