elplaguister/DTS_session_datasets huggingface dataset:
user: I moved recently and forgot to update my address. Could this be a problem?[NEWLINE]agent: Yes, by statute, you have to report a change of address to DMV before ten days after moving.[NEWLINE][BOUNDARY][NEWLINE]user: Is it common to delay a transaction due to forgetting any prerequisite when going to the DMV office? what could be the alternative?[NEWLINE]agent: Yes. Around 10% of our customers forget some of the pre-requisites when going to a DMV office. To avoid this, you could check on the DMV website to see if you can do your transaction online.[NEWLINE][BOUNDARY][NEWLINE]user: What if the inquiry letter you send to me doesn't resolve the problem with my insurance?[NEWLINE]agent: In that case, we must suspend the vehicle registration and if the problem persists, your driver's license. This happens quite often a year due to failing to maintain insurance.[NEWLINE]user: What could happen if I forget to update my new address with you guys?[NEWLINE]agent: If you move and don't update your address who won't know about any insurance problem and we'll have to suspend your registration and license.[NEWLINE][BOUNDARY][NEWLINE]user: Can I leave the state without notifying DMV?
user: Can you keep me up to date with my insurance so it doesn't lapse?[NEWLINE]agent: The New York State requires every motorist to maintain auto insurance always that a vehicle is registered, due to that, DMV works with insurance companies to monitor your insurance coverage and keep you informed.[NEWLINE]user: How would you contact me about any insurance problem?[NEWLINE]agent: After knowing about the problem we will send you a mail with an insurance inquiry letter to allow you to solve the problem.[NEWLINE][BOUNDARY][NEWLINE]user: tell me about the cost of traffic points.[NEWLINE]agent: the charge you get from DMV is based on how many points you have accumulated.[NEWLINE][BOUNDARY][NEWLINE]user: tell me about the documentation I should bring when going to a DMV office.[NEWLINE]agent: Since many of our customers tend to forget some document or requirement for their transactions, we recommend that you go first to our website to see if you can do your transaction online, that way you can avoid any hassle from going to the DMV Office.[NEWLINE][BOUNDARY][NEWLINE]user: Would there be a problem if I leave the state without notifying DMV?
user: Tell me about what can I do to not let my insurance lapse.[NEWLINE]agent: Since we work with the insurance company to make sure that all the vehicles maintain their insurances properly and according to the New York State requirements, we sill inform you of any problems with your insurance coverage.[NEWLINE]user: What if I cancel my insurance policy?[NEWLINE]agent: you have to turn in your vehicle's license plates at DMV.[NEWLINE][BOUNDARY][NEWLINE]user: I more often than not tend to forget one or some of the documents needed for my transaction at the DMV Office, please tell me, is there another way to do my DMV transactions?[NEWLINE]agent: Yes, before going to the DMV office you should check our website to see if you can do your transaction online.[NEWLINE][BOUNDARY][NEWLINE]user: Can I just write my new address in the back of my license if I haven't updated my address at the DMV?[NEWLINE]agent: No, by statute, you must update your address at the DMV whenever you move from your registered address. It's not enough to just write the new address in the back of your license, or inform an officer when getting a ticket, or tell the United States Postal Service.[NEWLINE][BOUNDARY][NEWLINE]user: How will you contact me about a problem with my insurance?
user: Can you help me with how to avoid the lapse of my insurance?[NEWLINE]agent: DMV is always in contact with insurance companies to electronically monitor your insurance coverage and comply with the New York State requirements.[NEWLINE][BOUNDARY][NEWLINE]user: Can I just notify the United States Postal Service about a change of address or do I have to update this info with the DMV too?[NEWLINE]agent: You have to keep your address up to date in the DMV. It is not enough to inform the US Postal Service.[NEWLINE][BOUNDARY][NEWLINE]user: Tell me about the mistake of not bringing the proper documentation to a DMV office.[NEWLINE]agent: Around 10% of our customers that visit a DMV office, forget to bring all of the requirements for their transactions. Before going to a DMV Office you should see if your transaction can be performed online, like an address change, registration renewal, and more. This way you can avoid going to a DMV Office.[NEWLINE][BOUNDARY][NEWLINE]user: what could happen in case I don't update my address in the DMV?[NEWLINE]agent: first, is not enough to update your address with a third party, you should keep your address updated in the DMV, if not, you could miss a suspension order and may be charged with operating an unregistered vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: Tell me about the costs of traffic points.[NEWLINE]agent: the cost of the charge you can get from the DMV due to a traffic violation varies according your accumulated traffic points.[NEWLINE][BOUNDARY][NEWLINE]user: What else could happen if I don't update my address with you guys?.
user: Is it that important to update my address at the DMV?[NEWLINE]agent: By statute, you must always report any change of address to the DMV within 10 days of moving. This applies for the address associated with your license and all addresses associated with your registered vehicles.[NEWLINE]user: Do I have only 10 days to report a change of address?[NEWLINE]agent: Yes, this is required by law. You have to report your new address within ten days of moving.[NEWLINE][BOUNDARY][NEWLINE]user: How often do you send inquiry letters?[NEWLINE]agent: We send about 500.000 inquiry letters per year.[NEWLINE][BOUNDARY][NEWLINE]user: I want to know about the traffic points cost.[NEWLINE]agent: The points is the system used for the DMV to keep track of dangerous drivers. The amount you pay from a DMV charge for a traffic ticket depends on the number of accumulated points.[NEWLINE]user: Isn't the DMV charge included in the DRA charge?[NEWLINE]agent: No, the DRA and DMV charge are separate charges.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have an insurance problem and the inquiry letter does not resolve it?
user: Hello, I recently moved with my family and I forgot to Update my address. I read an article about the Top 5 DMV mistakes people do, and figured out it'd be a problem if I don't update it. What can I do?[NEWLINE]agent: Hello. First, you have to report a change of address to DMV within ten days of having moved, for both the address associated with your license and all the addresses associated with each vehicle you have.[NEWLINE]user: It's been 2 weeks since I moved. What are the consequences of not having updated my address within those ten days?[NEWLINE]agent: You will be charged with operating an unregistered vehicle and/or aggravated unlicensed operation.[NEWLINE][BOUNDARY][NEWLINE]user: Ok. I'll pay the charges.I have another question: I'm planning on leaving the state next month, what  are the steps I should take? I don't want to leave the state without notifying DMV[NEWLINE]agent: Well, you need to know that States communicate with each other, so if you leave the state without notifying DMV will be aware of that. Before leaving the state, make sure to resolve any unaswered tickets, suspensions or revocations. You also have to surrender your license(s) plate(s) to NYS when you get to the new state.[NEWLINE][BOUNDARY][NEWLINE]user: Ok. I suppose I have to get a new car insurance in the new state. What happens if by accident I let the insurance lapse?[NEWLINE]agent: DMV will suspend your registration and license.[NEWLINE]user: Let's say I get to a new state, I register my vehicle, get my car insurance and all that stuff but my coverage is dropped for any reason. What would DMV do in that case?
user: Hi, I forget to update my adress. And What will happen now.?[NEWLINE]agent: You must inform your adrees change to DMV in ten days. If you are in ten days, please hurry.[NEWLINE]user: If I don't, is there any serious problem for me?[NEWLINE]agent: Yes, in thşs case you can miss a suspensin order, and so you can continue to drive an unregistered vehicle[NEWLINE]user: Is it useless to inform the police officer about the situation?[NEWLINE]agent: No it is not sufficient. You must do more.[NEWLINE][BOUNDARY][NEWLINE]user: I didn't know that adress is so important.Is there any other matter where the address is important?[NEWLINE]agent: Yes There are lots of section about adress. For instance we mail insurance problems to your address.[NEWLINE]user: Insurance problems? Like what. Can you explain more?[NEWLINE]agent: New York State wants every motorist to maintain auto insurance, and we watch your insurance status electronically[NEWLINE]agent: Does your insurance coverage continue?[NEWLINE]user: Yes I think. I will check again.
user: What happens if my insurance lapses?[NEWLINE]agent: Because we all pay indirectly for crashes involving uninsured motorists, New York State requires every motorist to maintain auto insurance every single day a vehicle is registered. DMV works with insurance companies to electronically monitor your insurance coverage[NEWLINE]agent: When did your insurance lapse?[NEWLINE]user: Does it matter?[NEWLINE]agent: Yes. we mail you an insurance inquiry letter to allow you to clear up the problem[NEWLINE]user: What happens if I change address?[NEWLINE]agent: If you fail to maintain an updated address with us you won t learn that you have an insurance problem and we will suspend your registration and license. Make sure you turn in your vehicle s license plates at DMV before you cancel your insurance policy[NEWLINE][BOUNDARY][NEWLINE]user: How much do traffic points cost?[NEWLINE]agent: DMV maintains a point system to track dangerous drivers. Often motorists convicted of a traffic ticket feel they have resolved all their motoring issues with the local court, but later learn that the Driver Responsibility Assessment DRA is a separate DMV charge based on the total points they accumulate[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I still have a problem afer getting the inquiry letter?[NEWLINE]agent: we must suspend the vehicle registration[NEWLINE][BOUNDARY][NEWLINE]user: When do I need to report my address update?
user: What happens if I forget to update my address?[NEWLINE]agent: You must report a change of address to DMV within ten days of moving. That is the case for the address associated with your license, as well as all the addresses associated with each registered vehicle, which may differ[NEWLINE]user: What happens if I forget to update my current address?[NEWLINE]agent: You will miss a suspension order and may be charged with operating an unregistered vehicle and/or aggravated unlicensed operation, both misdemeanors.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I have more questions after receiving the inquiry letter?[NEWLINE]agent: We will suspend the vehicle registration[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I fail to update my address?[NEWLINE]agent: You will miss a suspension order and may be charged with operating an unregistered vehicle and/or aggravated unlicensed operation, both misdemeanors. This really happens but the good news is this is a problem that is easily avoidable[NEWLINE][BOUNDARY][NEWLINE]user: What happens if my insurance runs out?[NEWLINE]agent: Because we all pay indirectly for crashes involving uninsured motorists, New York State requires every motorist to maintain auto insurance every single day a vehicle is registered. DMV works with insurance companies to electronically monitor your insurance coverage[NEWLINE]agent: Has your insurance lapsed?[NEWLINE]user: Yes
user: I just moved.  How long do I have to update my address?[NEWLINE]agent: You have 10 days to update your address.[NEWLINE]agent: You have not updated to your current address?[NEWLINE]user: Not yet, but it's only been 5 days.[NEWLINE][BOUNDARY][NEWLINE]user: Are there costs associated with traffic points?[NEWLINE]agent: Yes, the DRA charge is based on the number of points you have accumulated.[NEWLINE][BOUNDARY][NEWLINE]user: Are there any common mistakes people make with the DMV?[NEWLINE]agent: Yes, there are several common issues people have that could have been easily fixed beforehand.[NEWLINE]user: Are there consequences for simple mistakes?[NEWLINE]agent: Yes, anything up to an impounded vehicle or encounters with law enforcement officers.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if my insurance lapses?[NEWLINE]agent: Your license and registration will be suspended.[NEWLINE]user: Will that happen automatically, or will I get a chance to reinstate my coverage first?
user: Can I know if anybody asked for my records?[NEWLINE]agent: Yes, since the records of searches are public we'll inform any motorist if his records were searched.[NEWLINE][BOUNDARY][NEWLINE]user: it looks like my browser is not compatible with your website.[NEWLINE]agent: You should visit https://encryption.ny.gov/ to check the compatibility of your website and if it says that is not compatible, please update your browser.[NEWLINE][BOUNDARY][NEWLINE]user: I need to contact DMV about my dial-in search account[NEWLINE]agent: Our contact address for that is NYSDMV DIAL - IN AccountsRoom 2316 Empire State PlazaAlbany, NY 12228 473 - 2137e - mail[NEWLINE]user: Sorry, it looks like my chat didn't show your message well, can you please how to tell me how to contact DMV about my dial-in search account.[NEWLINE]agent: ok our mail address for dial-in search account related problems is NYSDMV DIAL - IN AccountsRoom 2316 Empire State PlazaAlbany, NY 12228 473 - 2137[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if your site says my browser is not compatible?.[NEWLINE]agent: First, you should update your browser to its newest version available.[NEWLINE][BOUNDARY][NEWLINE]user: What info can you give me about those that search for my DMV records?[NEWLINE]agent: We can supply you with the name and business address of the Dial-In account holder and the time, date and search criteria they used for the records.[NEWLINE][BOUNDARY][NEWLINE]user: Just to check the address of contact is correct please tell me if this is the right one: NYSDMV DIAL - IN AccountsRoom 2316 Empire State PlazaAlbany, NY 12228 473 - 2137
user: I need to know if DMV could contact me regarding my dial-in searches I do with my dial-in search account.[NEWLINE]agent: Yes, DMV can ask you about your dial-in searches. We do this to monitor compliance with the DIAL-IN Terms of Service.[NEWLINE]user: What about if I didn't perform the search I'm asked about?[NEWLINE]agent: If you or any of the known users performed the search, you should contact us immediately. You have to respond to our inquiry about the dial-in search or your search privileges will be suspended until you respond.[NEWLINE][BOUNDARY][NEWLINE]user: What kind of documents or business records can I use to document my searches[NEWLINE]agent: Some examples are invoices, retainer agreements, consent forms, and surveillance reports, among other types of records. You should maintain these records to comply with our terms of service.[NEWLINE][BOUNDARY][NEWLINE]user: How much should I pay for the dial-in search account fees?[NEWLINE]agent: The first deposit have to be enough to pay for two months of searches.[NEWLINE][BOUNDARY][NEWLINE]user: What is the contact address for problems related to my dial-in search account?
user: I want to know about dial-in search accounts.[NEWLINE]user: I need to do searches for DMV records for driver licenses and other info. Can I use it for this?[NEWLINE]agent: Yes, with the Dial-in service you can actually search for records of driver licenses, registrations and other similar information at the DMV. This service is typically used by attorneys, insurance and private investigators, process servers and security personnel.[NEWLINE][BOUNDARY][NEWLINE]user: Are the records given by this service public records?[NEWLINE]agent: Yes, al the records of searches are public records[NEWLINE][BOUNDARY][NEWLINE]user: Will I get an account to check my application?[NEWLINE]agent: Yes, an account will be created for you and we'll send you your account number and password. Your account number will never change.[NEWLINE][BOUNDARY][NEWLINE]user: is there a fee for using the dial-in search account?[NEWLINE]agent: Yes, there's a fee that we must charge according to the NYS Vehicle and Traffic Law. This fee applies to private persons, commercial organizations and not-for-profit organizations.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need anything specific if I perform a search on behalf of a client?
user: Can a motorist know if I searched his records using the dial-in search account?[NEWLINE]agent: Yes, we will if asked. All the records of searches are public.[NEWLINE]user: What info would the motorist get when asking if his records were searched?[NEWLINE]agent: As I mentioned before, all the search records are public records.[NEWLINE][BOUNDARY][NEWLINE]user: Are your security protocols strong enough to protect the data?[NEWLINE]agent: Our security protocols are being upgraded to ensure the protection of your data.[NEWLINE]user: Would the upgrading of the security protocols affect the compatibility of my browser?[NEWLINE]agent: Due to the upgrading of our security protocols, you should make sure your browser is compatible.[NEWLINE][BOUNDARY][NEWLINE]user: What kind of clients usually use the dial-in search account service?[NEWLINE]agent: The most common clients are attorneys, security personnel, insurance and private investigators and process servers.[NEWLINE][BOUNDARY][NEWLINE]user: How can I verify if my browser is compatible?
user: Can you tell me about browser compatibility?[NEWLINE]agent: You should know that we are improving our security protocols to better protect your data.[NEWLINE][BOUNDARY][NEWLINE]user: Can you give me an address for dial-in search account consultations?[NEWLINE]agent: You can mail DMV at NYSDMV DIAL - IN AccountsRoom 2316 Empire State PlazaAlbany, NY 12228 473 - 2137[NEWLINE][BOUNDARY][NEWLINE]user: how many digits is the account number?[NEWLINE]agent: You'll be sent a seven-digit account number that will never change.[NEWLINE][BOUNDARY][NEWLINE]user: What can I do if my browser is not compatible?[NEWLINE]agent: You should update your browser to its latest version.[NEWLINE]user: I need to check my browser compatibility.[NEWLINE]agent: To check for your browser compatibility yo should visit https://encryption.ny.gov/[NEWLINE][BOUNDARY][NEWLINE]user: Why would DMV ask me about my searches?[NEWLINE]agent: We need to verify the compliance of the dial-in Terms of Service.[NEWLINE][BOUNDARY][NEWLINE]user: Would the dial-in search account service be useful for an attorney?
user: tell me about the dial-in search account website and browser compatibility[NEWLINE]agent: About the website, we can assure you that your data is safe thanks to our upgraded security protocols.[NEWLINE][BOUNDARY][NEWLINE]user: Can you give me a mailing address to contact the DMV about my dial-in search account?[NEWLINE]agent: the DMV contact address is NYSDMV DIAL - IN AccountsRoom 2316 Empire State PlazaAlbany, NY 12228 473 - 2137[NEWLINE][BOUNDARY][NEWLINE]user: where should I send the form for applying for an account?[NEWLINE]agent: you should send the form to Data Services - New Search AccountNYS Department of Motor Vehicles6 Empire State PlazaAlbany, NY 12228[NEWLINE][BOUNDARY][NEWLINE]user: The website says that my browser is not compatible.[NEWLINE]agent: We recommend you update your browser to its latest version.[NEWLINE]user: How can I verify my browser compatibility?[NEWLINE]agent: You can verify your browser compatibility by visiting https://encryption.ny.gov/[NEWLINE][BOUNDARY][NEWLINE]user: How should I pay for my dial-in account fees?[NEWLINE]agent: Customers must include a deposit with the application and the first deposit should be enough to pay for the first 2 months of searches.[NEWLINE][BOUNDARY][NEWLINE]user: Can you repeat the address where I should send the form?
user: Hi, I'm constantly searching DMV records for driver license, registration and insurance information. So I thought I'd get a DIAL-IN search account, but I need to fill the form MV-15D. I've been trying to get the form on the website but it's seems the website is down, or maybe my browser is not compatible. Could you assist me with that?[NEWLINE]agent: We are currently upgrading our security protocols to better protect your data, so the platform has been down recently, but right now the website if available. If you want to check whether your browser is compatible, visit https://encryption.ny.gov/.[NEWLINE]user: Thanks, I checked and my browser it's not compatible, what should I do now?[NEWLINE]agent: Upgrade your browser to the latest version.[NEWLINE]user: Done, so now to re-verify whether is compatible should I go to the same link?[NEWLINE]agent: Absolutely, visit https://encryption.ny.govc to verify again.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks, I already got in, but I can't seem to download the form. How can I contact DMV about this? I need to get that Dial-in search acount asap.[NEWLINE]agent: You can contact DMV at: NYSDMV DIAL - IN AccountsRoom 2316 Empire State PlazaAlbany, NY 12228 473 - 2137 dmvaccounts@gmail.com[NEWLINE][BOUNDARY][NEWLINE]user: Thanks! But why can't I download the form? Does it have anything to do with the new security?[NEWLINE]agent: Yes, we upgraded our security for better protection of the data. So, now you can't download any form as you usually did, to request a form you have to contact DMV.[NEWLINE]user: Can I visit the page with mi phone?
user: I've searched a motorist's records, will he know I did it?[NEWLINE]agent: Yes, he will be informed as search records are public records.[NEWLINE][BOUNDARY][NEWLINE]user: I had to pay a fee for using DIAL-IN search account, why?[NEWLINE]agent: According to the NYS Vehicle and Traffic Law, we must charge a fee to search DMV records.  It is a legal step that must be met by private persons, commercial organizations and not-for-profit organizations.[NEWLINE][BOUNDARY][NEWLINE]user: I have filled out and submitted the Motor Vehicle Record Search Account Application MV-15D form, how do I know if it was accepted?[NEWLINE]agent: If your application is complete, we will create an account and send you the number and password. The account is made up of a 7-digit number that will never change.[NEWLINE][BOUNDARY][NEWLINE]user: I have forgotten my Dial-in Search Account data, what should I do?[NEWLINE]agent: To solve your problem with your Dial-in Search Account, you must contact us at: NYSDMV DIAL - IN AccountsRoom 2316 Empire State PlazaAlbany, NY 12228.[NEWLINE][BOUNDARY][NEWLINE]user: I understood that records of searches are private, is this true?
user: Hey, i'm having some issues with your site not opening in my browser?[NEWLINE]agent: We are currently going through upgrade for our security protocols in order to offer you a better data protection.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, i see. Yeah, tought you could be doing any of that, but wanted to be sure. Anyway, i wanted to go on some records searching, there is any fee involved if i use a Dial-In search?[NEWLINE]agent: Indeed, you have to pay a fee for search DMV records. Whether you are a private person, an commercial organization or an NGO, there is a fee for using that service, according to law.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks. Can i pay that fee with my credit card?[NEWLINE]agent: No, sorry, but at the moment DMV isn't accepting any payments with credit cards.[NEWLINE][BOUNDARY][NEWLINE]user: Um, ok. Now back with browser issue, what about if i'm still having problems with your page after being updated?[NEWLINE]agent: In case that occurs, just update you browser to its newer version and try accessing once again.[NEWLINE][BOUNDARY][NEWLINE]user: I'll do that, thanks. One more question, if i request some searches being delivered to me via mail-order, do i need to pay  for them in which way, please?