elplaguister/DTS_session_datasets huggingface dataset:
user: Hello. I'm looking for information related to get help for a funeral for a veteran, can you give me some information about it?[NEWLINE]agent: Yes, we can help you to get financial help for burial and funeral cost, but are the spouse or a designated legally chosen family member of the veteran?[NEWLINE]user: Yes. I'm the spouse of a veteran.[NEWLINE]agent: In that case, you can get help for the burial and funeral costs. You just need to apply for a veterans burial allowance.[NEWLINE][BOUNDARY][NEWLINE]user: I'm also curious about the Veterans Administration National Cemetery. Is burial in a tribal veterans cemetery included in this information?[NEWLINE]agent: This information is for VA national cemeteries.  The other cemeteries provide their own information.[NEWLINE][BOUNDARY][NEWLINE]user: How would I apply by mail?[NEWLINE]agent: You would need to fill out an Application for Pre-need Determination of Eligibility for Burial in a VA National Cemetery VA Form 40-10007 and sign it.  You would sent that completed application with copies of your supporting documents to the National Cemetery Scheduling Office in St. Louis.[NEWLINE]user: Can my sister who is 17 and currently serving now apply for burial using the same method you are telling me?[NEWLINE]agent: If a person is under 18, mentally unable to make decisions for themselves, or physically unable to sign the form they can have a court-appointed representative to sign the form for them.  However, if your sister is active, she is not a veteran. She does not yet know the terms of her discharge.[NEWLINE][BOUNDARY][NEWLINE]user: Does this also pertain to my own adult children?
user: I am thinking about funerals.[NEWLINE]agent: Do you have questions about our burial at sea program?[NEWLINE]user: No, I don't think so.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What if I am the spouse of a veteran? Can I get help paying for burial costs?[NEWLINE]agent: Yes, you may be able to get financial help.[NEWLINE][BOUNDARY][NEWLINE]user: Okay, that's it. I'm also curious about VA DIC and what I should document.[NEWLINE]agent: You must also provide evidence that one of these descriptions is true for the veteran or service member:The service member died while on active duty, on active duty for training or inactive - in-service training,  Veteran died of service-related illness or injury[NEWLINE][BOUNDARY][NEWLINE]user: I also hope to learn more about the burial arrangements and gather all pertinent information. What about memorials at grave sites?[NEWLINE]agent: We can discuss military funeral honors.[NEWLINE][BOUNDARY][NEWLINE]user: I also have a concern about burial benefits. Can you tell me all about VA claim appeals and reviews?[NEWLINE]agent: Yes, you can learn more about appeals and reviews of VA claims online.[NEWLINE][BOUNDARY][NEWLINE]user: I think it's really great, do burial honors or commemorative items have an additional cost? What types of honors can be requested?[NEWLINE]agent: For example, a burial flag or a presidential memorial certificate.[NEWLINE][BOUNDARY][NEWLINE]user: Will I need to contact the national cemetery?
user: Hello there, I need to know if I have to contact a national cemetery directly or if I can do it through your service.[NEWLINE]agent: Yes, you should contact a national cemetery directly in certain cases.[NEWLINE]agent: Does any of the cases listed on our website apply to you?[NEWLINE]user: No, none of them.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: The reason I want to know is my husband was a veteran, he recently passed away, and I need to plan his burial. Can you help me by covering a part of my burial costs or how does it work?[NEWLINE]agent: Of course. You may be able to get financial help for burial and funeral costs, if you apply for a Veterans burial allowance.[NEWLINE][BOUNDARY][NEWLINE]user: I also need more information on appointing a person to be the claimant's representative, who can apply? what forms do I need? Where can i get more information?[NEWLINE]agent: To make an appointment of individual as claimant's representative VA form 21-22a. Which you have to download.[NEWLINE][BOUNDARY][NEWLINE]user: I think I don't have all the documents, I still can apply for this benefit?[NEWLINE]agent: You can still apply, and we'll help you by finding the supporting the documents we need. Keep in mind that the more information you can give us when you apply, the faster we can review your application and give you a decision.[NEWLINE]user: That's great. And if you need even more information?
user: I need help with my dads funeral[NEWLINE]agent: We can help you find out how to make burial plans for your father[NEWLINE][BOUNDARY][NEWLINE]user: how do I schedule the burial?[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have a pre-need decision letter that confirms eligibility?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Will you be getting a pre-need decision letter before the burial?[NEWLINE]user: no we won't[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: would the letter have let us know where we can do the burial and such?[NEWLINE]agent: the pre-need decision letter doesn’t identify a specific cemetery, since it is not possible to reserve these in advance.[NEWLINE][BOUNDARY][NEWLINE]user: During the Vietnam War, my husband was a sailor on an aircraft carrier. Is DIC available to him? Surviving Blue Water Navy Vietnam Veterans are eligible for DIC benefits?[NEWLINE]agent: Veterans who served on a Blue Water Navy vessel offshore of the Republic of Vietnam, or on another U.S. Navy or Coast Guard ship operating in the coastal waterways of Vietnam between January 9, 1962, and May 7, 1975, are now entitled to a presumption of service connection for illnesses related to Agent Orange exposure. This is a result of Public Law 116-23, also known as the Blue Water Navy Vietnam Veterans Act of 2019.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about the VA national cemetery burial. That's wonderful to hear. How do you decide whether or not to consider me?
user: Would you ever need to contact a national cemetery directly?[NEWLINE]agent: you should contact a national cemetery directly in these cases[NEWLINE]agent: you want to know the requirements[NEWLINE]user: yes[NEWLINE]agent: Schedule a burial for an active - duty service membersCancel or reschedule a burialsChange any information you already provided to the scheduling office[NEWLINE][BOUNDARY][NEWLINE]user: Can I get information about the Burial at Sea program?[NEWLINE]agent:  you have questions about the Burial at Sea program?[NEWLINE]user: not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get help paying for burial costs?[NEWLINE]agent:  If you re the spouse of record the legally recognized spouse or a designated legally chosen family member of a Veteran you may be able to get financial help for burial and funeral costs.Find out how to apply for a Veterans burial allowance[NEWLINE][BOUNDARY][NEWLINE]user: if I don't have a pre-need decision letter
user: Hello I need information about your VA care team[NEWLINE]agent: of course The objective of this team is to plan all the care you need to stay healthy throughout your life.[NEWLINE]agent: there are many who decide that they want to change to a different primary care doctor, is that your case?[NEWLINE]user: no, i don't want that. but thanks[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What should I do to build my team?[NEWLINE]agent: Build a partnership with you. You will be an active member of the team, and you will work with your team to plan and make decisions that meet your personal health goals.[NEWLINE]user: What should I do if I signed up for VA health care?[NEWLINE]agent: If you have already registered, find out how you can receive care from a provider in your local community through community care.[NEWLINE][BOUNDARY][NEWLINE]user: I have another concern about VA health care, where will a veteran get help?[NEWLINE]agent: You may be able to get help with assisted living, residential live-in or home health care through VA.[NEWLINE]user: What must be true for my non-VA prescription to get filled?[NEWLINE]agent: Are you enrolled in VA health care right now?[NEWLINE]user: No, I am not enrolled right now.
user: What is the approach with my VA primary care provider and the PACT team?[NEWLINE]agent: The VA makes your health care the most important thing and works along with your VA primary care provider.[NEWLINE][BOUNDARY][NEWLINE]user: Who is the provider that will take care of me at the VA?[NEWLINE]agent: Have you signed up for VA healthcare and chose your main VA location?[NEWLINE]user: No, I have not signed up for VA health care or chose my main VA location yet.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: If I am enrolled in VA health care can I receive care through community care?[NEWLINE]agent: You can find out how to receive the care in your community.[NEWLINE][BOUNDARY][NEWLINE]user: That's helpful to hear. Do you have any experience with VA health care? How do I keep track of my health and benefits?[NEWLINE]agent:  Refill and track your VA prescriptionsOrder a prescription refill and track your shipment online[NEWLINE][BOUNDARY][NEWLINE]user: I'd also like to learn more about VA primary care providers and why it's so important to have me at the center of care.[NEWLINE]agent: At the VA research has showed this kind of centered approach lead to a better quality care and each patient is more satisfied.[NEWLINE][BOUNDARY][NEWLINE]user: I'm also interested in learning more about VA health care benefits. My VA health insurance benefits cover regular eye tests, right?
user: I'm a veteran in need of some information about my primary care provider.[NEWLINE]agent: Of course. At VA, we take a team approach to health care with you at the center. Research shows this kind of approach leads to better quality care, more satisfied patients, and fewer hospital visits.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know who will provide care for you at VA?[NEWLINE]user: Yes, that'd be great.[NEWLINE]agent: Have you signed up for VA health care and chosen your main VA location?[NEWLINE]user: No, not yet.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Who will be responsible for my care then?[NEWLINE]agent: We'll assign you to a health care team called a Patient Aligned Care Team or PACT. Your team will be made up of you, those who support you like your family members and caregivers, and your health care providers.[NEWLINE][BOUNDARY][NEWLINE]user: When I register, what will be my benefits, my health care coverage?[NEWLINE]agent: You can get help managing your disability or health condition while living at home, for example. The services you qualify for will depend on your needs and whether a service is available in your area.[NEWLINE][BOUNDARY][NEWLINE]user: And how can I pay for those services?
user: Hello, how are you today? I came here looking for information about my primary care provider.[NEWLINE]agent: Of course. At VA, we take a team approach to health care with you at the center. Research shows this kind of approach leads to better quality care, more satisfied patients, and fewer hospital visits.[NEWLINE][BOUNDARY][NEWLINE]user: Well, that's great and all, but who will provide care for me?[NEWLINE]agent: Have you signed up for VA health care and chosen your main VA location?[NEWLINE]user: No, I havent. I was planning on doing that later.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What if I need other services to fulfill my needs?[NEWLINE]agent: In that case, your team may call other providers like social workers or specialists to help with your care.[NEWLINE][BOUNDARY][NEWLINE]user: ok perfect, also i would like to know what type of VA dental care benefit i qualify for? and what kind is it?[NEWLINE]agent: You are in: Class III[NEWLINE][BOUNDARY][NEWLINE]user: Now, a seemingly unrelated question: Who will provide treatment for me at VA, and the specialists will be part of my health-care team?[NEWLINE]agent: A primary care provider, your main doctor, nurse practitioner, or physician s assistant and a clinical pharmacist, a pharmacist who works with you and your primary care provider to make sure you're taking the medicines that are right for you and your overall health.[NEWLINE][BOUNDARY][NEWLINE]user: I see. Another question about health care goes. Can I get help if I am homeless?
user: I just want to know what kind of providers will be helping me through the VA.[NEWLINE]agent: You will have a team working together to take care of you. We find the team approach leads to higher quality care.[NEWLINE][BOUNDARY][NEWLINE]agent: Did you need to know more information about the team providing your care?[NEWLINE]user: Yes, how will I know who is on the team that helps me?[NEWLINE]agent: Have you signed up for VA health care and chosen your main VA location yet?[NEWLINE]user: Yes, I have done both of those already.[NEWLINE]agent: Your local VA location will assign you a health care team called a Patient Aligned Care Team or PACT. It will include you, your support team such as family, friends, or caregivers, and your health care providers.[NEWLINE][BOUNDARY][NEWLINE]user: I see what you mean. Another question on   issue. Is there a phone number I can call for more information?[NEWLINE]agent: You can talk privately with a trained VA counselor for free, just call the National Call Center for Homeless Veterans at 877-424-3838.  they are available 24 hours a day, 7 days a week[NEWLINE]user: On a somewhat related note, I am hesitating. Since I'm already enrolled, shouldn't I have a care team assigned to me already?[NEWLINE]agent: You may also be able to get a provider in the local community instead through community care.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible to learn more about priority groups?
user: I wanted more info on my primary care provider[NEWLINE]agent: At VA, we take a team approach to health care to provide better quality care, more satisfied patients, and fewer hospital visits.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know who your VA primary care provider will be?[NEWLINE]user: no, I wanted to know something else[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: what will the VA care do for me?[NEWLINE]agent: Your team’s goal is to plan for all the care you need to help you stay healthy and well throughout your life.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question, I have hearing and vision loss, endorsed by my doctor, what steps should I follow to obtain hearing aids through VA?[NEWLINE]agent: if possible Find out how to get hearing aids through VA[NEWLINE][BOUNDARY][NEWLINE]user: What requirements do I need to meet?[NEWLINE]agent: Do you have compensable service - disability related, a disability linked to your military service for which you are receiving VA disability payments?[NEWLINE]user: Yes
user: what's with the pact team?[NEWLINE]agent: It is the VAs approach to health care with you at the center. The team approach leads to better quality care, more satisfied patients, and fewer hospital visits.[NEWLINE][BOUNDARY][NEWLINE]user: how did the team come together?[NEWLINE]agent: Have you signed up for VA health care and chosen your main VA location?[NEWLINE]user: no, I am just doing research[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: what if I had just signed up for all that you asked, what would happen next?[NEWLINE]agent: You would be assigned to a health care team called a Patient Aligned Care Team or PACT. Your team would be made up of you, those who support you, and your health care providers.[NEWLINE]user: What services do VA medical centers offer, as part of the VA Health Care program?[NEWLINE]agent: VA medical centers offer a wide range of services to cover your healthcare needs.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible to choose my primary care physician if I don't like the one I've been assigned to? And where can I request regarding this matter?[NEWLINE]agent: You will need to talk to your health care team leader or to the patient advocate at your VA medical center to take care of that[NEWLINE]user: This makes me think of applying the documents and information.  Could you please tell me how I can apply in person in Spanish?
user: I have questions about the care team[NEWLINE]agent: Your VA care team’s goal is to plan for all the care you need to help you stay healthy and well throughout your life.[NEWLINE]agent: Are you thinking of changing your primary care doctor?[NEWLINE]user: no, I like him[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: what is a PACT?[NEWLINE]agent: A Patient Aligned Care Team or PACT is made up of you, those who support you like your family members and caregivers, and your health care providers.[NEWLINE][BOUNDARY][NEWLINE]user: Could you tell me more about  where you ll get care?[NEWLINE]agent: We may pay for emergency care in a non-VA setting. Contact the nearest VA medical center as soon as possible if he needs emergency care and ask to talk to the patient transfer or patient administration representative. Payment for emergency care in a non-VA setting ends when a VA provider concludes that the Veteran is stable enough to be transferred to a VA medical center.[NEWLINE]user: where does he go for small things like cuts and such?[NEWLINE]agent: He can use places that are part of our community provider network, but he will need to be enrolled in VA health care and have received care from us within the past 24 months[NEWLINE]user: are vets covered for care outside of the US?[NEWLINE]agent: Yes, just sign-up for the Foreign Medical Program[NEWLINE]user: didn't know that one.  and for my friend we just call 911 if it's an emergency and don't have time to look at the internet for help on what to do?
user: I'm looking for more info about the GI BIll[NEWLINE]agent: Okay, we can help you find out if you can use GI Bill benefits for college as a Veteran, service member, or qualified dependent. We can also help you learn about payment rates for undergraduate and graduate degree courses at institutions of higher learning[NEWLINE][BOUNDARY][NEWLINE]user: when does the VA send the payments to us?[NEWLINE]agent: We will send them out after each month's classes., so if you had classes in November for example, then you would get the payment in December.[NEWLINE]agent: Will you be using the Post-9/11 GI Bill?[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: when does the post 9 11 bill make payments?[NEWLINE]agent: Tuition and fees are payed directly to the school and money for books is payed to the student at the beginning of the term[NEWLINE][BOUNDARY][NEWLINE]user: how does the Bill pay for graduate programs?[NEWLINE]agent: The school decides how to rate each hour then we will pay on that.  If they consider a 2 hr class full time then we would pay the full-time rate[NEWLINE][BOUNDARY][NEWLINE]user: can I attend to schools at once?[NEWLINE][BOUNDARY][NEWLINE]user: ok thanks, now regarding the benefits of GBill, what could you tell me about this law?[NEWLINE]agent: As said before, it can help you to pay for school or job training.[NEWLINE][BOUNDARY]
user: hello I need information about Undergraduate and graduate degrees for veterans[NEWLINE]agent: We are counting on the program to issue payments after school each month. For example, you will receive payment for classes in November in December.[NEWLINE]agent: like what is proposed by the bill Y after 9/11?[NEWLINE]user: If I wanted to know[NEWLINE]agent: For the post 9/11 GI Bill, we pay: Tuition and fees directly to the school  Money for books at the beginning of the term[NEWLINE][BOUNDARY][NEWLINE]user: and who qualify for this benefit?[NEWLINE]agent: Those who qualify for this benefit include a veteran, service member, or qualified dependent.[NEWLINE][BOUNDARY][NEWLINE]user: Can I use the GI Bill to pay for classes for more than one degree?[NEWLINE]agent: After you earn your first degree, you can use any remaining GI Bill benefits to pay for classes in another degree.[NEWLINE][BOUNDARY][NEWLINE]user: And in which institutions can I use this benefit?[NEWLINE]user: I'm curious on what resources do you use in order to gain details regarding the GI Bill benefits?[NEWLINE]agent: For this we use the GI Bill comparison too and the veterans service organization.[NEWLINE]agent: you can enjoy it in higher education institutions such as a 4-year university, a community college or a graduate school.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. I'd also like to know about my VA benefits, how much does VA cover for graduate programs?[NEWLINE]agent: The school decides how to grade each hour. but we will pay you the full time fee.[NEWLINE][BOUNDARY][NEWLINE]user: And this benefit includes study tools, such as books?
user: Hi, I would like to know if I can use the GI Bill to pay for classes for more than one degree?[NEWLINE]agent: we are here to help you, the answer is yes dear customer[NEWLINE]agent: already got your first title?[NEWLINE]user: Yes[NEWLINE]agent: Nice to meet you, we are happy to inform you that you can use any remaining GI Bill benefits to pay for other degree classes if you wish[NEWLINE][BOUNDARY][NEWLINE]user: And in which institutions can I obtain the next degree that the program covers?[NEWLINE]agent: You can do this at higher education institutions such as a 4-year university, community college, or graduate school.[NEWLINE][BOUNDARY][NEWLINE]user: And how do they make VA payments?[NEWLINE]agent: We issue payments after school each month. For example, you will receive payment for classes in November in December.[NEWLINE]user: and the post-9/11 GI bill what benefits does it give?[NEWLINE]agent: For the post 9/11 GI Bill, we pay:Tuition and fees directly to school  Money for books at the beginning of the term[NEWLINE][BOUNDARY][NEWLINE]user: Can I take classes in more than one school at the same time?[NEWLINE][BOUNDARY][NEWLINE]user: I see what you mean. I'd like to ask another question about the benefits of the GI Bill. Is there anything else you can do to assist me with my benefits?[NEWLINE]agent: You can use the GI Bill Comparison Tool or you can contact Veterans Service Organizations to help you explore options and find out what benefits you can get.[NEWLINE][BOUNDARY]