elplaguister/DTS_session_datasets huggingface dataset:
user: What happens after my application is approved[NEWLINE]agent: When you are approved your benefits start[NEWLINE]user: My application is approved[NEWLINE]agent: This will start the payment[NEWLINE]user: When do I get payment?[NEWLINE]agent:  benefit will be paid for the sixth full month after the date we find that your disability began[NEWLINE][BOUNDARY][NEWLINE]user: I don't have an estimate of how much I will receive. Where do I get this?[NEWLINE]agent: You can go online with your personal my Social Security account or use our Benefit Calculators[NEWLINE][BOUNDARY][NEWLINE]user: When do the payments start?[NEWLINE]agent:  They are paid in the month following the month for which they 're due[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find infromation how other payment may affect my disablitly benefits?[NEWLINE]agent: You can  refer to the following publications How Workers Compensation And Other Disability Payments May Affect Your Benefit  and Windfall Elimination Provision[NEWLINE][BOUNDARY][NEWLINE]user: What about medicare parts A and B?
user: I want help understanding some disability benefits stuff[NEWLINE]agent: Are you trying to find out when your benefits begin?[NEWLINE]user: yes and what I get when they begin[NEWLINE]agent: Was your application approved?[NEWLINE]user: no it wasn't but still looking for info[NEWLINE][BOUNDARY][NEWLINE]user: can you tell me how other benefits can affect my disability benefits?[NEWLINE]agent: Are you currently on other government benefits?[NEWLINE]user: No, not now but could be soon[NEWLINE][BOUNDARY][NEWLINE]user: just trying to find out about how much I could receive when I get approved. so can you give me an estimate about how much I can receive?
user: What happens after I'm approved?[NEWLINE]agent: Do you need to know when your benefits start?[NEWLINE]user: No, I already know that.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to know how much you qualify for?[NEWLINE]user: No, I know how much I'm getting.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have other payments that may affect your disability?[NEWLINE]user: Yes, I get other benefits.[NEWLINE]agent: Do you receive other governments?[NEWLINE]user: No, none are from the government.[NEWLINE][BOUNDARY][NEWLINE]user: What if I get Medicare and am low-income?[NEWLINE]agent: Are you low-income?
user: I have been approved for disability payments but don't know when they will start can you please tell me when my first payment will be?[NEWLINE]agent: When was your application approved?[NEWLINE]user: My application was approved on November 12th, 2019.[NEWLINE]agent: Did you receive notification of the approval?[NEWLINE]user: No I did not received notification of this approval.[NEWLINE]user: I submitted the application early in November and approval was to be emailed to me. My email address changed so that is why I did not receive the notification. When will my first payment be paid into my bank account?[NEWLINE]agent: I see your application was approved on November 12, 2019 so your first payment will be made after the sixth full month after your disability  began which would be May 12, 2020.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any further help for low-income medicare beneficiaries?[NEWLINE]agent: Yes there is help for low-income medicare beneficiaries but only your state can decide if you qualify for this assistance.[NEWLINE]user: Where can I find out if I qualify?
user: Hello. When we my benefits start?[NEWLINE]agent: Hello, how are you today? I will be happy to assist you. your first Social Security benefit will be paid for the sixth full month after the date we find that your disability began[NEWLINE]user: Ok thanks so much![NEWLINE]agent: Was your application approved?[NEWLINE]user: Yes it was, thank you[NEWLINE]agent: You are very welcome.[NEWLINE][BOUNDARY][NEWLINE]user: How do I go about getting medicare?[NEWLINE]agent:  your state may pay your Medicare premiums and, in some cases, other Medicare costs for which you are normally responsible such as deductibles and coinsurance[NEWLINE]user: IS there a page I can go to to get more information?[NEWLINE]agent:  please go to the Medicare 's page[NEWLINE][BOUNDARY][NEWLINE]user: When are the benefits paid?
user: I need help with disability.[NEWLINE]agent: When do your benefits begin?[NEWLINE]user: I have already been approved, so I do not know.[NEWLINE]agent: So your application is approved?[NEWLINE]user: Yes.[NEWLINE]agent: Your benefits should begin six months after your disability began.[NEWLINE][BOUNDARY][NEWLINE]user: Does it matter if I have medicare?[NEWLINE]agent: You may be eligible for help with your prescriptions.[NEWLINE]user: Is there anything else regarding Medicare?[NEWLINE]agent: You may be able to receive health care services through private companies.[NEWLINE]user: How can I learn more?
user: I think someone is trying to scam me by e-mail by using you guys as a cover.  What should I do?[NEWLINE]agent: Are you sure the e-mail did not come from Social Security or one of our marketing firms?[NEWLINE]user: yes, I am mostly sure[NEWLINE]agent: Okay, in that case don't respond to the email or click on any links contained in the email message. We recommend you report the incident by forwarding the suspicious email to the U.S. Computer Emergency Readiness Team US - CERT at phishing-report@us-cert.gov or go to   http://www.us-nocert.gov/nav/report_phishing.html.[NEWLINE][BOUNDARY][NEWLINE]user: and how do you guys protect my account so no one signs in and looks at my info?[NEWLINE]agent: When you sign in to your account,you will complete two steps Enter your username and password, then you enter the security code we send by text message or email[NEWLINE]user: Okay, I hope you guys really take care of our info, right?[NEWLINE]agent: One of our most important responsibilities is protecting your investment and personal information.Social Security takes this responsibility very seriously, and we have a robust cybersecurity program in place to help us succeed.[NEWLINE]user: Is this all new with the signing in and code?[NEWLINE]agent: we are using a new identity verification process. that Requires you to sign in with a username and password for extra security[NEWLINE][BOUNDARY][NEWLINE]user: what other steps can I take to make sure no one uses you guys to try to scam me?[NEWLINE]agent: If an email includes a business name, telephone number, or website link, verify the legitimacy of these items by searching for the official number or website in a search engine.Do not respond to emails requesting personal information.Reputable businesses and public agencies will not ask you for personal information in an email.[NEWLINE][BOUNDARY][NEWLINE]user:  what are some places I should look out for?
user: Hello there, greetings. I've been told that i must create an account on this page My Social Security, in order to manage some benefits, Is that mandatory?[NEWLINE]agent: Are you experiencing issues with account creation or you simply, don't want to create one  online?[NEWLINE]user: Yes i'm having problems to create an account.[NEWLINE]agent: If you're having problems, you may still create an account  in person by visiting your local Social Security office.[NEWLINE][BOUNDARY][NEWLINE]user: Um, so you are telling me that i'll have to get into that online thing anyway, huh. Ok then, Is there any way to improve that account's security? IT changes anything inside?[NEWLINE]agent: You don't have to worry too much. You can always disable extra security whenever you want. The only change would be an extra security code provided by us for you to log in. All the other details remain the same.[NEWLINE][BOUNDARY][NEWLINE]user: OK, i suppose that's good to know that. To confirm, if i'm unable to create an account on my own, i go to the social security office,right?[NEWLINE]agent: That's correct. That what you should do.[NEWLINE][BOUNDARY][NEWLINE]user: I heard about something called phishing, could you tell me more about it.[NEWLINE]agent: For that, you can go to OnGuard Online section.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, i'll check it out later. say if i see any suspicious link, how do i verify that?
user: How do I begin this process?[NEWLINE]agent: I will be glad to help you with that. To begin, let me explain some things.  One of our most important responsibilities is protecting your investment and personal information[NEWLINE]agent: To begin this process, how do you protect the privacy of your identity?[NEWLINE]user: I am not sure, do you have any ideas for me?[NEWLINE][BOUNDARY][NEWLINE]user: How do I tell a real email from social security department from a fake one?[NEWLINE]agent: Good question! Most emails from Social Security will come from a.gov email address[NEWLINE][BOUNDARY][NEWLINE]user: an you explain what phishing is?[NEWLINE]agent: Phishing is the practice of using social engineering techniques over email to trick a recipient into giving personal info[NEWLINE][BOUNDARY][NEWLINE]user: What is the process?[NEWLINE]agent: Yes we are using a new process.[NEWLINE][BOUNDARY][NEWLINE]user: Are there other tools I can use to learn about phishing?
user: Hello, I would like to know how to get started to verify?[NEWLINE]agent:  One of our most important responsibilities is protecting your investment and personal information[NEWLINE]agent: we are using a new identity verification process.[NEWLINE]user: Oh ok that does not relate to me[NEWLINE][BOUNDARY][NEWLINE]user: I got a weird email, it may be fake, what should I do?[NEWLINE]agent:  If you are not certain that an e - mail you received came from Social Security or one of our marketing firms[NEWLINE]user: oh ok thank you[NEWLINE]user: Do I need to respond to the emails If i get one?[NEWLINE]agent:  DO NOT respond to the email or click on any links contained in the email message[NEWLINE][BOUNDARY][NEWLINE]user: What else should I look for in a phishing email?
user: I need some information about the Online ID Verification Process.[NEWLINE]agent: Protecting your personal information is our responsibility and it's a responsibility that we do not take lightly. To ensure that we succeed, we have put a cybersecurity program in place.[NEWLINE]agent: Would you like to hear more about how we protect your identity and information?[NEWLINE]user: No, thank you.[NEWLINE]user: Why do I need two forms of ID when signing into my account?[NEWLINE]agent: Having two forms of identification helps us better protect your account from unauthorized users and identity theft.[NEWLINE]user: What do I do each time I sign in?[NEWLINE]agent: Each time you sign in, you will be required to enter your username and password.[NEWLINE][BOUNDARY][NEWLINE]user: What can I do to protect myself from phishing?[NEWLINE]agent: One very important thing you can do is to always make sure your web browser is up to date.[NEWLINE]user: Do you have any additional information about phishing?[NEWLINE]agent: Yes. To learn more about phishing, you can go to OnGuard online.[NEWLINE][BOUNDARY][NEWLINE]user: What are these internet phishing scams I'm hearing about?
user: I am unable to create an account online as I don't have access to the internet. What else can I do to get information about Social Security?[NEWLINE]agent: Are you not able to create an account online at a family member who has internet?[NEWLINE]user: No I am not able to do this?[NEWLINE][BOUNDARY][NEWLINE]user: Once I have opened an account online how can I detect that the emails I receive are from Social Security?[NEWLINE]agent: I can give you examples of websites pretending to direct you to Social Security that will help you detect fraudulent sites.[NEWLINE][BOUNDARY][NEWLINE]user: I would appreciate that but are there other resources available that I can use to learn more about phishing?[NEWLINE]agent: Yes you can do a Google search about phishing and learn more there or you can go to OnGuard Online which is a very informative site about phishing.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a quick way that I will be able to detect that emails are from Social Security?[NEWLINE]agent: Yes there is. Most emails from Social Security will come from a.gov email address.[NEWLINE][BOUNDARY][NEWLINE]user: How can I be sure that the online identity verification process is secure?
user: Hi, i've been reviewing information about the online verification process, an specially about online fraud. In your system, how can i be sure if a communication from you is legit?[NEWLINE]agent: Ok. The most of the email from social security will have away to verify them. The most common one  is the.gov extension in the email address, so you better check that out when reviewing any mail regarding social security.[NEWLINE]agent: Have you received any mail which doesn't end in.gov?[NEWLINE]user: Yeah, i have received some of those, that's why i'm asking.[NEWLINE]agent: Very well. I'm sure you have taken the right measures, but i must say to you to be cautious before any suspicious email. Do not open any attachments or go clicking any link. The current social security addresses are no.reply@ssa.gov, suscription.service@suscriptions.ssa.gov and thankyou@ssa.gov.[NEWLINE][BOUNDARY][NEWLINE]user: Umm, better write that down. Say, the other day i was told that i should create a social security account online, but i don't understand those process very well, you could give me some option?[NEWLINE]agent: Sure. If you are unable to create an account online, you can always visit your local social security office to create an account in person.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, that's good to know i have options. Say, i'm pretty sure about what to do, but anyways, what should i do if a receive a suspicious email?[NEWLINE]agent: If that happens and you are not sure about email's origin, please do not respond to the email or click on any link inside, reporting the suspicious email to the U.S computer emergency readiness team.[NEWLINE][BOUNDARY][NEWLINE]user: And in that regard, how can i verify a link of a picture?[NEWLINE]agent:  You can hover the link or image with your mouse and check the address. It should end with.gov as in the following https://www.ssa.gov/myaccount.[NEWLINE][BOUNDARY][NEWLINE]user: What is phishing, sorry to ask?
user: Are there other ways to learn more about phishing?[NEWLINE]agent: Yes, you can learn more about phishing so that you can avoid security problems, do you have internet access?[NEWLINE]user: No I do not have access to the internet.[NEWLINE]agent: Would you like to learn about phishing from non-internet sources?[NEWLINE]user: No, thank you.[NEWLINE][BOUNDARY][NEWLINE]user: When will I be taken to an official social security site?[NEWLINE]agent: Links, logos, or photos in an official social security email will always direct you to an official social security website.[NEWLINE][BOUNDARY][NEWLINE]user: Will I be offered extra security for my account?[NEWLINE]agent: Yes, we now offer you the choice to add extra security when you create your online account.[NEWLINE][BOUNDARY][NEWLINE]user: What is the new identity verification process online?[NEWLINE]agent: The new process requires you to sign in with a username and password and to choose whether or not you want to add extra security measures.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know if an email I received is legit?
user: I'm trying to learn more about the online identification process and I want to know how to protect myself from phishing. Are there any resources I can use to get informed about it?[NEWLINE]agent: Do you want to know how to avoid security problems?[NEWLINE]user: Yes, that's correct.[NEWLINE]agent: good advice is to always keep your browser up to date.[NEWLINE]user: And about phishing?[NEWLINE]agent: You can get more information about phishing by going to OnGuard Online.[NEWLINE][BOUNDARY][NEWLINE]user: What other tips can you give me to avoid phishing email?[NEWLINE]agent: You must know that Social Security sends emails from no-reply@ssa.gov, subscription.service@subscriptions.ssa.gov, and ThankYou@ssa.gov. If you get an email from any email address that does not end in.gov you should be careful before opening attachments or clicking any links in the email.[NEWLINE][BOUNDARY][NEWLINE]user: Are you guys doing anything to protect our privacy and information?[NEWLINE]agent: yes, we are using a new identity verification process.[NEWLINE][BOUNDARY][NEWLINE]user: Please, give me more tips about security when dealing with suspicious emails.
user: Can I report  a survivors death online?[NEWLINE]agent: IYou can not reiport a death online. Are you getting benefits on your spouses record?[NEWLINE]user: yes[NEWLINE]agent: Are you getting retirement on your own record?[NEWLINE]user: no[NEWLINE]agent: We will check to see whether you can get a higher benefit as a widow or widower[NEWLINE][BOUNDARY][NEWLINE]user: What document do I need to apply?[NEWLINE]agent: Widows / Widowers or Surviving Divorced Spouse 's Benefits or childs benefits[NEWLINE]user: Do you have all the documents you need?[NEWLINE]agent:  do n't delay applying for Social Security.[NEWLINE][BOUNDARY][NEWLINE]user: I am already getting benefits do I need to report the death?
user: hi, thanks for having me. I'm in need to know what occurs when i report a family member death?[NEWLINE]agent: Are you asking to get benefits for your spouse's or parent's record?[NEWLINE]user: No, it doesn't have anything to do with those.[NEWLINE]agent: Are you asking to get benefits for retirement or disability on your own?[NEWLINE]user: Neither, i'm not planning any retirement or have any disability.[NEWLINE]agent: Then, Are you asking because currently you are not getting any benefits?[NEWLINE]user: Yeah, now we are talking. That's the one.[NEWLINE]agent: Good. If that last situation fits you, you should look to apply for survivors benefits asap. I'm telling you this, because there are cases in which benefits may not be retroactive.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, i see, and doesn't like how it sounds. I suppose i need to get into it. Anyway, what documents would i need to apply?[NEWLINE]agent: Well, required documentation would depend on the benefit you will be applying, for example, Widows / Widower or surviving divorced spouse's benefits or child's benefits.[NEWLINE]agent: Are you in possession of all documentation?[NEWLINE]user: Yeah, i've been collecting those for a while.
user: When do I report the death of my spouse that I am getting venefits from[NEWLINE]agent: You can visit the local SS office if you are getting benefits on your spouse[NEWLINE]user: Yes I am getting benefits on my deceased spouse[NEWLINE]agent: Are you getting disability or retirement on your own record?[NEWLINE]user: no[NEWLINE]agent: We will check to see whether you can get a higher benefit as a widow or widower.[NEWLINE]user: Do I need to apply for survivors benefits?[NEWLINE]agent: Only if you are getting retirement benefits on you own record so this is n/a to you[NEWLINE]user: So I don't need to report the death?[NEWLINE]agent: We 'll automatically change any monthly benefits you receive to survivors benefits after we receive the report of death.[NEWLINE]user: Do I need to file an application for survivors benefits?[NEWLINE]agent: We 'll automatically change any monthly benefits you receive to survivors benefits after we receive the report of death We may be able to pay the Special Lump - Sum Death Payment automatically[NEWLINE][BOUNDARY][NEWLINE]user: What documents do I need to apply
user: How do I apply for SS as a surviving spouse?[NEWLINE]agent: You will need to apply for survivors benefits[NEWLINE]agent: You will need to fill out Widows / Widowers or Surviving Divorced Spouse 's Benefits[NEWLINE]user: What other document do I need to apply[NEWLINE]user: How do you verity my information[NEWLINE]agent: Widows / Widowers or Surviving Divorced Spouse 's Benefits[NEWLINE][BOUNDARY][NEWLINE]user: Is there a number to apply for benefits?[NEWLINE]agent: You can call 1 - 800 - 772 - 1213 TTY 1 - 800 - 325 - 0778.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to file an application for survivors benefits?[NEWLINE]agent: You generally will not need to file an application for survivors benefits if you are getting benefits on your spouse[NEWLINE]user: Should I apply for survivors benefits?
user: Do I need any special paperwork to apply?[NEWLINE]agent: Yes, depending on the type of benefit you are applying for.[NEWLINE]agent: Do you have all the documents you need?[NEWLINE]user: Yes, I think so.  But I'm not sure.[NEWLINE]agent: That's okay, you need to apply now anyway.[NEWLINE]user: What if you can't verify anything online?[NEWLINE]agent: That's fine, we can still help you get all the info you need.[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm getting benefits from my husband?[NEWLINE]agent: We will help you! We will automatically change your monthly benefits as soon as we receive a report of his death.[NEWLINE]user: Do I need to reapply?[NEWLINE]agent: You don't need to.  We will process that without a new application.[NEWLINE][BOUNDARY][NEWLINE]user: Can I talk to a live person on the phone?[NEWLINE]agent: Absolutely! Agents are available 7-7, Monday through Friday.[NEWLINE]user: How can I report a death?
user: I could use some help with survivor benefits[NEWLINE]agent: are you getting benefits on your spouse 's or parent 's record?[NEWLINE]user: no[NEWLINE]agent: Are you getting retirement or disability benefits on your own record?[NEWLINE]user: yes to that[NEWLINE]agent: OK, then you will need to apply for the survivors benefits and we will check for you  to see whether you can get a higher benefit as a widow or widower.[NEWLINE][BOUNDARY][NEWLINE]user: what documents will I need when I apply?[NEWLINE]agent: We need to know how you will be applying so that we can tell you what information and documents you may need when you apply.[NEWLINE]user: What if I get all that info but still can't come up with everything I need? will you still work with me?[NEWLINE]agent: Yes, we can help even if you don't have all the documents you need. Don't delay applying for Social Security,  we can help you get the information you need.[NEWLINE][BOUNDARY][NEWLINE]user: What if I was getting benefits on my spouse's or parent's record?
user: Hello, I would like to know more about reporting a death. Can you help me out?[NEWLINE]agent: Of course. Are you currently receiving benefits on your spouse's or parent's record?[NEWLINE]user: Yes, I do. Why?[NEWLINE]agent: In this case you generally will not need to file an application for survivors benefits. We'll automatically change any monthly benefits you receive to survivors benefits after we receive the report of death. We may be able to pay the Special Lump-Sum Death Payment automatically.[NEWLINE]user: Oh, so you'll do it automatically?[NEWLINE]agent: Correct. You don't need to worry about anything.[NEWLINE][BOUNDARY][NEWLINE]user: Alright then. And which documents do I need to apply?[NEWLINE]agent: First you need to select the benefit you will be applying for from the list below to see what information and documents you may need when you apply. For example a widows/widowers or surviving divorced spouse's benefits or a child's benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Gotcha. Is there a possibility I can do this over the phone? I feel more comfortable talking to a person.[NEWLINE]agent: Of course. You can call 1-800-772-1213 or TTY 1-800-325-0778 and speak to a Social Security representative between 7 a.m. and 7 p.m. Monday through Friday. You can also visit your local Social Security office.[NEWLINE][BOUNDARY][NEWLINE]user: Well, I don't have the documents yet. Should I still apply?