elplaguister/DTS_session_datasets huggingface dataset:
user: Hello I need information about How to Apply for a VA Home Loan Eligibility Certificate[NEWLINE]agent: of course, Learn how to apply for a VA Mortgage Loan COE Eligibility Certificate. This is the first step in obtaining a direct or VA-backed mortgage loan. Confirm to your lender that you qualify for the VA home loan benefit.[NEWLINE]user: And do I have to have personal references to qualify for this benefit?[NEWLINE]agent: you only need to have confirmation from your lender that you qualify for the VA home loan benefit.[NEWLINE][BOUNDARY][NEWLINE]user: and how do i apply?[NEWLINE][BOUNDARY][NEWLINE]agent: have you ever tried to apply  Through our LGY web system?[NEWLINE]user: if I once tried[NEWLINE]agent: In some cases, you can obtain your COE through your lender using our LGY Web system. Ask your lender about this option.[NEWLINE][BOUNDARY][NEWLINE]user: And what steps should I take to obtain a direct or VA-backed mortgage loan?[NEWLINE]agent: First, applying for your COE is only part of the process for getting a direct or VA-backed mortgage loan. Your next steps will depend on the type of loan you want and your lender. For most loans, the lender will be a private bank or mortgage company.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need If I was a member removed from the Reserves and I was never activated?
user: What are the steps to obtain a direct or VA-backed mortgage loan?[NEWLINE]agent: Applying for your COE is only one part of the process for getting a VA direct or VA - backed home loan[NEWLINE]agent: Do you want to know the details for most loans?[NEWLINE]user: yes[NEWLINE]agent: the lender will be a private bank or mortgage company[NEWLINE]user: What can you tell me about Direct Loans for Native Americans[NEWLINE]agent: we ll be your lender[NEWLINE]user: What are the next steps?[NEWLINE]agent: Your next steps will depend on the type of loan you re looking to get and on your lender[NEWLINE][BOUNDARY][NEWLINE]user: If I am an active duty member?[NEWLINE]agent:  A statement of service signed by your commander, adjutant, or personnel officer showing this information :Your full name[NEWLINE][BOUNDARY][NEWLINE]user: How do I request certificates by mail?
user: what are the steps to get a VA or direct mortgage loan[NEWLINE]agent: Applying for your COE is only one part of the process for getting a VA direct or VA - backed home loan. Your next steps will depend on the type of loan you re looking to get and on your lender[NEWLINE]agent: Do you want to know the details for most of the loans?[NEWLINE]user: not[NEWLINE]agent: want to know the details for the Native American Direct Loan[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]user: If I am an active duty member, do I need to have the benefit?[NEWLINE]agent: A statement of service signed by your commander, adjutant, or personnel officer showing this information[NEWLINE]user: How do I prepare before starting my application?[NEWLINE]agent: you ll need a copy of your discharge or separation papers DD214[NEWLINE][BOUNDARY][NEWLINE]user: How do I apply for my VA home loan Certificate of Eligibility?
user: What is the steps involved after applying for my COE for getting a VA direct home loan?[NEWLINE]agent: Applying for the COE is one part of the process for getting a VA direct home loan and your next steps will depend on the type of loan you are looking for.[NEWLINE]agent: Did you know for most loans the lender will be a private bank or mortgage company?[NEWLINE]user: No, I did not know that about the private bank or mortgage company.[NEWLINE]agent: Do you need to learn about the Native American Direct Loan?[NEWLINE]user: Yes, I would need to learn about the Native American Direct Loan as it applies to me.[NEWLINE]agent: Then we will be your lender after all.[NEWLINE][BOUNDARY][NEWLINE]user: What will I need if I have never been activated as a National Guard or Reserves member?[NEWLINE]agent: You will need a statement of service signed by your commander, adjutant, or personnel officer showing your full name.[NEWLINE][BOUNDARY][NEWLINE]user: How would I go about applying for a VA home loan Certificate of Eligibility?[NEWLINE]agent: You would apply for a COE first because it confirms to your lender that you are qualified for the VA home loan benefit.[NEWLINE][BOUNDARY][NEWLINE]user: How do I apply by mail for the COE?
user: Hello, How can I get VA direct or VA-backed home loan?[NEWLINE]agent: Applying for your COE is only one part of the process for getting a VA direct or VA - backed home loan. Your next steps will depend on the type of loan you re looking to get and on your lender.[NEWLINE]agent: Do you want to know who will be your lender?[NEWLINE]user: Yes, tell me, please.[NEWLINE]agent: For most loans, the lender will be a private bank or mortgage company.[NEWLINE][BOUNDARY][NEWLINE]user: How do I prepare before starting my application?[NEWLINE]agent: you'll need a statement of service signed by your commander, adjutant, or personnel officer.[NEWLINE][BOUNDARY][NEWLINE]user: who would be the lender if I have the Native American Direct Loan?[NEWLINE]agent: In this case, we'll be your lender.[NEWLINE][BOUNDARY][NEWLINE]user: How can I apply for a VA home loan Certificate of Eligibility?[NEWLINE]agent: Learn how to apply for a VA home loan Certificate of Eligibility COE. It confirms for your lender that you qualify for the VA home loan benefit.[NEWLINE][BOUNDARY][NEWLINE]user: What are the next steps for getting a VA direct or VA-backed home loan?
user: Hi, i think i'll soon be in need of a loan for home purposes, but i'll also need proof of that. Do you have any option for veterans in that regard?[NEWLINE]agent: In fact, we have the Veterans home loan certificate of eligibility.That certificate is the first step in getting a veterans affairs backed home loan.[NEWLINE]user: And that certificate will really be useful to me?[NEWLINE]agent: Of course. That document may well serve you as proof before your lender that you qualify for a Veterans home loan benefit.[NEWLINE][BOUNDARY][NEWLINE]user: That's a relief. And that's all i have to do right? Or do i have to do anything else?[NEWLINE]agent: You guessed right on that last one. Doing the application is just the first step. Next ones will be determined by loan type and lender you have, whether this be a private bank or a mortgage company.[NEWLINE]agent: Is your lender one of these institutions?[NEWLINE]user: No, not at all.[NEWLINE]agent: I understand. Now, Are you part of native american people?[NEWLINE]user: Yeah, i'm part of an autochthonous people. What happens there?[NEWLINE]agent: IF that's your case. then Veterans Affairs will be your lender.[NEWLINE][BOUNDARY][NEWLINE]user: That's pretty nice of you. I really appreciate that, thanks. Look, i forgot to mention this before, but i'm a discharged member of the National Guard. Based on that, is there something i need to present?
user: I need information on how to obtain a VA direct home loan.[NEWLINE]agent: Your first step will be to apply for your COE. After you've done that, your next steps will depend on the type of loan you are applying for and your lender.[NEWLINE]agent: Are you looking to obtain a VA home loan?[NEWLINE]user: Yes, I am.[NEWLINE]agent: For the majority of loans, your lender will probably be a mortgage company or a private bank.[NEWLINE]user: What if you are Native American?[NEWLINE]agent: In this case, we will be your lender.[NEWLINE][BOUNDARY][NEWLINE]user: Can I apply for my COE online?[NEWLINE]agent: That will depend on your lender. Some lenders will allow you to use our Web LGY system to obtain your COE.[NEWLINE][BOUNDARY][NEWLINE]user: What is the significance of obtaining the COE?[NEWLINE]agent: The COE tells your lender that you have qualified for the VA home loan benefit.[NEWLINE][BOUNDARY][NEWLINE]user: What kind of information will I need to apply for a COE?[NEWLINE]agent: This will depend on your current status in the military. If you are a current or former activated National Guard or Reserve member, you'll need a copy of your discharge or separation papers DD214.[NEWLINE]user: I'm not in the National Guard, so what other information will I need?
user: Hello I need information about Veterans Burial, I want to know what happens if I do not qualify for Burial Benefits[NEWLINE]agent: If that is your case, we will send you a denial decision letter explaining the reasons or the basis for our denial. We will also send you a form called Your Rights to Seek Additional Review of our VA Form 20 - 0998 decision along with your denial letter. This form explains your rights to appeal or request another review, and how to present more evidence.[NEWLINE][BOUNDARY][NEWLINE]agent: want to know how much time do you have to appeal the decision or request another review?[NEWLINE]user: yes, could you please inform me[NEWLINE]agent: good all Depends on the option you use to request a review or appeal. Each option has a different time requirement.[NEWLINE][BOUNDARY][NEWLINE]user: ok thanks for the info, and if i qualify for this benefit what should i expect from the folder they send me?[NEWLINE]agent: Your folder will include: s   A letter informing you if you can be buried in a VA national cemetery. This is called your pre-need decision letter.[NEWLINE][BOUNDARY][NEWLINE]user: Can my relative or authorized representative still request my burial in a VA national cemetery at the time of need?[NEWLINE]agent: Yes, personal circumstances and laws can change previous eligibility decisions. We will make the final decision as to whether you qualify for burial at the time of need.[NEWLINE][BOUNDARY][NEWLINE]user: where can i update my information?[NEWLINE]agent: You can update your information at any time. Call our toll free hotline at 877 - 222 - 8387. We are here Monday through Friday from 8:00 a.m. at 8:00 p.m. to help her in whatever she needs[NEWLINE][BOUNDARY][NEWLINE]user: What must my family members do to request my burial at the time of need?[NEWLINE]agent: At the time of need, the person organizing your burial should call the National Cemetery Programming Office at 800 - 535 - 1117 to request a burial. They will need your pre-need eligibility determination letter at that time.[NEWLINE][BOUNDARY][NEWLINE]user: What if I change my mind and don't want to be buried in a VA National Cemetery?
user: How will I know if I don't qualify for burial benefits?[NEWLINE]agent: We will send you a denial letter telling the reasons for the denial and we will send you a from called Your Rights to Seek Further Review of Our Decision.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know the time frame you have to appeal the decision?[NEWLINE]user: No, I am not sure how much time I have to appeal the decision.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know if your family will be able to apply for burial in a VA national cemetery?[NEWLINE]user: Yes, I know they will be able to apply for me to have a burial in a VA national cemetery.[NEWLINE]agent: then you know the laws and personal circumstances may change earlier eligibility decisions and we will make a final decision.[NEWLINE][BOUNDARY][NEWLINE]user: Can I update my information?[NEWLINE]agent: Yes, you can update your information at any time by calling our toll-free hotline at 877-222-8387 and we are open Monday through Friday, 8 a.m. to 8 p.m.[NEWLINE][BOUNDARY][NEWLINE]user: Can I find out what happens after I apply for determination for burial in a VA national cemetery?[NEWLINE]agent: Yes, you can find out what happens after you apply for a pre-need eligibility determination for burial in a VA national cemetery.[NEWLINE][BOUNDARY][NEWLINE]user: Can I learn more about appeals and reviews of VA claims?[NEWLINE]agent: Yes, you can learn more about appeals and reviews of VA claims online.[NEWLINE][BOUNDARY][NEWLINE]user: Will I be able to find out more about planning a burial for a family member?
user: What do I need to know After requesting an eligibility determination?[NEWLINE]agent: it is important that you find out what happens after requesting a pre-need eligibility determination for burial in a VA national cemetery.[NEWLINE][BOUNDARY][NEWLINE]user: Where do I get more information about appeals?[NEWLINE]agent: Learn more about VA claims appeals and reviews See more information about claims and review processes[NEWLINE][BOUNDARY][NEWLINE]user: if I happen to die, will my family have to pay for my funeral?[NEWLINE]agent: do not[NEWLINE]agent: do you qualify for burial in a VA national cemetery?[NEWLINE]user: Yes[NEWLINE]agent: ] If you qualify for burial in a VA national cemetery, you will receive burial benefits at no cost to your family.[NEWLINE][BOUNDARY][NEWLINE]user: Can my relative or authorized representative still request my burial in a VA national cemetery at the time of need?[NEWLINE]agent: Yes Laws and personal circumstances may change previous eligibility decisions. We will make the final decision as to whether you qualify for burial at the time of need.[NEWLINE][BOUNDARY][NEWLINE]user: What if I change my mind and don't want to be buried in a VA National Cemetery?[NEWLINE]agent: Your family members can make arrangements for your burial in a private cemetery, even if we have already sent you a decision letter prior to need. There is no need to contact VA about this change of plans.[NEWLINE]agent: do you want to make this request?
user: How will I know if I don't qualify for burial benefits?[NEWLINE]agent: We will send you a denial decision letter telling you the reason for our denial and also send you a form called Your Rights to Seek Further Review of Our Decision VA Form 20-0998.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know how much time you have to appeal a decision or a request for another review?[NEWLINE]user: Yes, I have know how much time I have.[NEWLINE]agent: Then you know it depends on which option you use to request a review or to appeal and each option has a different time requirement.[NEWLINE][BOUNDARY][NEWLINE]user: Is there some number I can call to as for information?[NEWLINE]agent: Sure, it is 877-222-8387 and you can call Monday through Friday from 8 a.m. to 8 p.m., eastern time.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible for my family member or authorized representative to apply for my burial in a VA national cemetery at the time of need?[NEWLINE]agent: Yes, it just depends on laws and personal circumstances that change and then we will make a decision of whether you qualify for burial at time of need.[NEWLINE][BOUNDARY][NEWLINE]user: What way can I update my information?[NEWLINE]agent: You can actually update your information at any time by calling our toll-free hotline at 877-222-8387, Monday throught Friday, 8 a.m. to 8 p.m.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a set time it takes the VA to make a decision?
user: Good evening. I have to organize a burial, but I fear that I won't qualify for burial benefits. What will happen if I get rejected?[NEWLINE]agent: I'll gladly explain. We'll send you a denial decision letter explaining the reasons or basis of our denial. We'll also send you a form called Your Rights to Seek Further Review of Our Decision VA Form 20-0998 along with your denial letter. This form explains your rights to appeal or to request another review, and how to submit more evidence.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you wondering how much time you have to appeal the decision or request another review?[NEWLINE]user: No, I am familiar with the deadlines.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know if your family member or authorized representative can still apply for my burial in a VA national cemetery at the time of need?[NEWLINE]user: Yes, can they?[NEWLINE]agent: Of course. Laws and personal circumstances may change earlier eligibility decisions.[NEWLINE][BOUNDARY][NEWLINE]user: That's good to know. And how can I update my information?[NEWLINE]agent: You can update your information at any time. Call our toll-free hotline at 877-222-8387. We're here Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me more about appeals?[NEWLINE]agent: You can learn more about appeals and reviews of VA claims on our page.[NEWLINE][BOUNDARY][NEWLINE]user: Do you also have information about burials on your page?[NEWLINE]agent: Yes, you can also learn more about planning a burial for a family member.[NEWLINE][BOUNDARY][NEWLINE]user: And when will you decide if I qualify for a burial?
user: How will I know if I do not qualify for burial benefits?[NEWLINE]agent: We will send you a denial decision letter telling why you were denied burial benefits and we will also send you a form called Your Rights to seek Further Review of Our Decision VA Form 20-0998 which explains your rights to appeal.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know how much time you have to appeal?[NEWLINE]user: Yes, I know how much time I have to appeal.[NEWLINE]agent: It just depends on which option you use to request a review or appeal.[NEWLINE][BOUNDARY][NEWLINE]user: What will happen if I change my mind and really don't want to be buried in a VA national cemetery?[NEWLINE]agent: Your family will be able to make arrangements for your burial in a private cemetery even if we have all ready sent you a pre-need decision letter.[NEWLINE][BOUNDARY][NEWLINE]user: What happens when my family member requests a burial for me?[NEWLINE]agent: We will need to confirm your pre-need eligibility determination based on the laws at the time.[NEWLINE]user: What will they need at the time of need burial?[NEWLINE]agent: We will keep a copy of your pre-need application, decision letter, and supporting documents in our system.[NEWLINE][BOUNDARY][NEWLINE]user: Can my family member still apply for my burial in a VA national cemetery at the time of need?
user: If you did not qualify for burial benefits[NEWLINE]agent: We ll send you a denial decision letter explaining the reasons or basis of our denial.s   [66] We ll also send you a form called Your Rights to Seek Further Review of Our Decision VA Form 20 - 0998 along with your denial letter. This form explains your rights to appeal or to request another review, and how to submit more evidence[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know how much time do you have to appeal the decision or request another review?[NEWLINE]user: yes[NEWLINE]agent:  It depends on which option you use to request a review or to appeal. Each option has a different time requirement[NEWLINE][BOUNDARY][NEWLINE]user: If you qualify for funeral benefits what should the folder have?[NEWLINE]agent: Your folder will include A letter telling you if you can be buried in a VA national cemetery. This is called your pre - need decision letter[NEWLINE][BOUNDARY][NEWLINE]user: How to update my information[NEWLINE]agent:  You can update your information at any time. Call our toll - free hotline at 877 - 222 - 8387.s   [85] We re here Monday through Friday, 8:00 a.m. to 8:00 p.m[NEWLINE][BOUNDARY][NEWLINE]user: Can my family member or authorized representative still apply for my burial in a VA national cemetery at the time of need?[NEWLINE]agent: Yes. Laws and personal circumstances may change earlier eligibility decisions. We ll make the final decision of whether you qualify for burial at the time of need.[NEWLINE][BOUNDARY][NEWLINE]user: What if I change my mind and don t want to be buried in a VA national cemetery?[NEWLINE]agent:  Your family members can make arrangements for your burial at a private cemetery even if we ve already sent you a pre - need decision letter. There s no need to contact VA about this change of plans.[NEWLINE][BOUNDARY][NEWLINE]user: How much time do I have to appeal the decision or request another review?
user: Can i know what happens if i don't qualify for burial benefits?[NEWLINE]agent: We'll send you a denial decision letter explaining the reasons of our denial. We'll also send you a form called Your Rights to Seek Further Review of Our Decision VA Form 20-0998. This form explains your rights to appeal or to request another review.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know how much time you have to appeal the decision or request another review?[NEWLINE]user: Yes, I know that[NEWLINE]agent: Ok, let me tell you that it depends on which option you use to request a review or to appeal. The times are different with each option.[NEWLINE][BOUNDARY][NEWLINE]user: How can I update my information?[NEWLINE]agent: You can call our toll-free hotline at 877- 222-8387, Monday through Friday, 8:00 a.m. to 8:00 p.m.[NEWLINE][BOUNDARY][NEWLINE]user: How can I do the request?[NEWLINE]agent: You must print out the form, fill it out and mail the completed form to: Memorial Products Service 41B Department of Veterans Affairs, 5109 Russell Road, Quantico, VA, 22134-3903.[NEWLINE][BOUNDARY][NEWLINE]user: How much you have to wait until VA make a decision?[NEWLINE]agent: It depends on: The number of applications we re reviewing and how much information you provided in your application.[NEWLINE][BOUNDARY][NEWLINE]user: Can I update my info?
user: Hi, have a nice day. I'm looking for information related to how to help a veteran to return to his life at home. I don't have any experience on this, so I was wondering if you could help me. Please?[NEWLINE]agent: No problem. We can bring you the help you may need in this case.[NEWLINE]agent: How are you related to this veteran? Are you part of his family?[NEWLINE]user: I'm not part of his family but I still want to help him as much as I can, but I want to do it the best way possible.[NEWLINE]user: Is there any site with information about this type of cases?[NEWLINE]agent: Yes, there is. You can visit the coaching into care website, were you can find information related of how to help the veteran.[NEWLINE][BOUNDARY][NEWLINE]user: That's just great. Which kind of help do you bring?[NEWLINE]agent: We have specially trained coordinator to prevent suicide, also he bring advice to the veterans and their families about the reajust to life at home after return from a combat zone, and also, we bring help to get access to benefits for disability payments, job training, home loans and more.[NEWLINE][BOUNDARY][NEWLINE]user: That's great. It's a very complete help. There are is also help for the relatives, right?[NEWLINE]agent: Yes, through the coaching into care site, we bring tips for spouses, parents and family member to help the veterans.[NEWLINE]user: In case is needed, is possible to speak with any coach in person?