elplaguister/DTS_session_datasets huggingface dataset:
user: I need help with changing my address[NEWLINE]agent: Are you trying to change your address and telephone number online?[NEWLINE]user: no, address and other things[NEWLINE][BOUNDARY][NEWLINE]agent: Okay, so you need help changing your address online?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to sign in to your mySocial Security account and update your information?[NEWLINE]user: no, don't have one[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have any other questions I can help you with?[NEWLINE]user: nope[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: wait, I want to know how to create an account with Social Security?
user: I need to change my address[NEWLINE]agent: You can change your address and telephone number online[NEWLINE]user: Yes I need to change my address[NEWLINE]agent: If you have move you can update your address online[NEWLINE]user: How do I access my information online?[NEWLINE]agent:  You can update your information anytime, anywhere by logging in to or creating a free my Social Security account[NEWLINE][BOUNDARY][NEWLINE]user: Is it okay if I ask another question? in relation to changing my address. Can you assist me with a special number because I am deaf?[NEWLINE]agent: Sure, no problem.  If you are deaf or hard of hearing, [23] call our toll - free TTY number, 1 - 800 - 325 - 0778, between7 a.m. and 7 p.m. Monday through Friday[NEWLINE][BOUNDARY][NEWLINE]user: please explain what the letter is?[NEWLINE]agent: The benefit verification letter, sometimes called a benefits letter, or a Social Security award letter, serves as proof of your retirement, disability, Supplemental Security Income SSI, or Medicare benefits[NEWLINE]user: what can i use my letter for?
user: How do I apply?[NEWLINE]agent:   I will be glad to help you with that. Apply Onlines The easiest and quickest way to apply for retirement, spouse 's, ex - spouse 's, or Medicare benefits is to apply online.[NEWLINE]agent: Are you deaf or hard of hearing?[NEWLINE]user: No I am not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Is there a way to apply online?[NEWLINE]agent: The easiest and quickest way to apply for retirement, spouse 's, ex - spouse 's, or Medicare benefits is to apply online.[NEWLINE][BOUNDARY][NEWLINE]user: How much money would I get if I take my retirement benefits earlier?[NEWLINE]agent: Benefits paid to your spouse will not decrease your retirement benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find information about benefits for my family?[NEWLINE]agent: Are you interested in finding out about benefits for your family?[NEWLINE]user: No I am not.[NEWLINE]agent: Are you married or do you have children?[NEWLINE]user: No I have never married and don't have children.
user: How do i get started?[NEWLINE]agent: You Can Apply For Retirement Benefits Or Medicare[NEWLINE]user: What If i have no birth certificate?[NEWLINE]agent: you may request one from the state where you were born[NEWLINE]user: What information do I need?[NEWLINE]agent: You Need To Apply For Retirement Benefits Or Medicare - Form SSA-1  Information[NEWLINE][BOUNDARY][NEWLINE]user: How many Social Security credits must you have to qualify for benefits?[NEWLINE]agent: Is it important that you use the Retirement Estimator to make the calculations?[NEWLINE][BOUNDARY][NEWLINE]user: What can you tell me about the disability benefits?[NEWLINE]agent: It is important that you use our Disability Planner to expand the information.[NEWLINE][BOUNDARY][NEWLINE]user: What if I don't have enough Social Security credits to qualify?
user: What other websites can I view[NEWLINE]agent: Benefit Eligibility Screening Tool BEST to help identify other Social Security programs for which you may be eligible The Employee Benefit Research Institute[NEWLINE]agent: Was your pension plan terminated?[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: what information doI need to supply?[NEWLINE]agent: Please be ready to supply the information we need to approve your application for these benefits[NEWLINE][BOUNDARY][NEWLINE]user: I am not ready to retire, does that affect anything?[NEWLINE]agent:  If you are not getting Social Security and you are not ready to retire,  you should still use our online retirement benefit application to sign up for just Medicare three months before your 65th birthday[NEWLINE]user: Can I apply online?[NEWLINE]agent: yes[NEWLINE][BOUNDARY][NEWLINE]user: I would also like to know for my benefits under Social Security, can you please provide me with more details, about the benefits available to my spouse?
user: I'm here because of the Social Security benefit verification letter[NEWLINE]agent: Are you trying to get your Social Security Benefit Verification Letter online?[NEWLINE]user: no, not for that[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know what a Social Security Benefit Verification Letter is?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to sign in to your mySocial Security account to get your verification letter?[NEWLINE]user: yea, that's what I needed[NEWLINE]agent: Have you already created a my Social Security Account?[NEWLINE]user: no, that is what I want help with[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: and what is the verification letter about?
user: Where do I get my benefit verification letter?[NEWLINE]agent: Get your Social Security Benefit Verification Letter online[NEWLINE]user: Whee do I log in at?[NEWLINE][BOUNDARY][NEWLINE]agent: Just log in to my Social Security to get instant access to your benefit verification letter.[NEWLINE]user: yes, okay[NEWLINE]agent: The benefit verification letter, sometimes called a benefits letter, or a Social Security award letter, serves as proof of your retirement, disability, Supplemental Security Income SSI, or Medicare benefits[NEWLINE][BOUNDARY][NEWLINE]user: What if I already have an account[NEWLINE]agent: Sign In to your account below and go to Replacement Documents on the right side of the screen[NEWLINE][BOUNDARY][NEWLINE]user: That's helpful to hear. Do you have any experience with a Social Security account? Is it possible for several people to use my account?[NEWLINE]agent: Your personal mySocial Security account is for your use only  Social Security is dedicated to protecting the information and resources entrusted to us, including your personal information and investment[NEWLINE]agent: Social Security is dedicated to protecting the information and resources entrusted to us, including your personal information and investment.For your protection[NEWLINE]user: So no one else can use my account?
user: I want to know about the benefit verification letter.[NEWLINE]agent: Do you mean the Social Security benefit verification letter?[NEWLINE]user: Yes, that.[NEWLINE]agent: Do you know how to get an income verification letter or benefit verification letter from Social Security?[NEWLINE]user: I don't know.[NEWLINE]agent: You can just log in to my Social Security to get access to your benefit verification letter.[NEWLINE][BOUNDARY][NEWLINE]user: Do you happen to know about Direct Deposits? How can I set one up?[NEWLINE]agent: First, log in to your account, then sign in and Select the blue Benefits & Payment Details link on the right side of the screen[NEWLINE][BOUNDARY][NEWLINE]user: I still have questions, what should I do?[NEWLINE]agent:  If you have questions or need help understanding how to set up or change direct deposit online[NEWLINE]user: YEs I will than k you
user: How do I get my Social Security Benefit Verification Letter?[NEWLINE]agent: are you trying to obtain the letter online?[NEWLINE]user: No.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need information about what the Social Security Benefit Verification Letter is for and what it entails?[NEWLINE]user: No, I don't need that information.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have a mySocial Security account?[NEWLINE]user: No, I do not.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have any other questions for me?[NEWLINE]user: No, I just wanted to know how to obtain the letter.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can I use my letter as a proof of income for loans?[NEWLINE]agent: Absolutely. The letter can be used as proof for loans, housing assistance, mortgage, and for your other income verification needs.[NEWLINE][BOUNDARY][NEWLINE]user: Can I obtain the letter after creating a mySocial Security account?
user: I have some questions about the verification letter for social security benefit.[NEWLINE]agent: Are you wondering about how to get your Social Security Benefit Verification Letter online?[NEWLINE]user: Yes, can you please tell me?[NEWLINE]agent: Do you want to know how to get an income verification letter or benefit verification letter from Social Security?[NEWLINE]user: No, that's not it.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Alright, in the meanwhile I have a question. Can I use that letter as a proof for loans?[NEWLINE]agent: Of course. You may use your letter as proof for loans, housing assistance, mortgage, and for other income verification purposes.[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm hard of hearing? Do you have a number I can call?[NEWLINE]agent: Yes, we do. You can call our toll - free TTY number, 1-800-325-0778, between 7 a.m. and 7 p.m. Monday through Friday.[NEWLINE][BOUNDARY][NEWLINE]user: Great! Can you tell me anything else about the verification letter?
user: Tell me about the benefit verification letter.[NEWLINE]agent: Do you want to get your Social Security benefit verification letter online?[NEWLINE]user: Yes, how do I do it?[NEWLINE]agent: Do you know how to get an income verification letter from Social Security?[NEWLINE]user: I don't.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find more information about it?[NEWLINE]agent: We have some contact numbers available.[NEWLINE]user: Please, give me the contact numbers.[NEWLINE]agent: You can call our toll-free number 1-800-772-1213 and ask all the questions you want about your benefit verification letter. You also can get this information from your local Social Security office.[NEWLINE][BOUNDARY][NEWLINE]user: So, how can I get my verification letter?
user: Am I able to get a social security benefit verification letter?[NEWLINE]agent: Yes, you can get a verification letter, do you have access to the internet?[NEWLINE]user: Yes, I have internet access.[NEWLINE]agent: Would you like more information on how to retrieve the letter online?[NEWLINE]user: Yes, I would like to know how to do it online, that would be great.[NEWLINE]agent: You just need to log in to My Social Security to get instant access to your benefit verification letter.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a TTY number I can call if I need additional information?[NEWLINE]agent: Yes, you can call toll free at 1-800-325-0778 between the hours of 7am and 7pm, Monday thru Friday.[NEWLINE][BOUNDARY][NEWLINE]user: Is using direct deposit a safe way to receive my benefits?[NEWLINE]agent: Yes, it is. Direct deposit is a very safe and secure option for receiving your payments.[NEWLINE]user: How do I set up my account for direct deposit?
user: What information is needed to create an account so that I can received by Social Security Benefit verification letter online?[NEWLINE]agent: Do you have login information yet or do you still need to create an account?[NEWLINE]user: I don't have an account yet and would like to create one.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Could you please explain to me what exactly is a Social Security Benefit verification letter?[NEWLINE]agent: Your Social Security benefit verification letter includes your name, date of birth, and the benefit you receive from us.[NEWLINE][BOUNDARY][NEWLINE]user: I still have questions but am hard of hearing, is there some way I can get information using a TTY number?[NEWLINE]agent: You can call toll-free TTY number 1-800-325-0778 between 7 a.m. and 7 p.m. Monday through Friday for further information.[NEWLINE][BOUNDARY][NEWLINE]user: What are the benefits of have a mySocial Security account?[NEWLINE]agent: If you create a free mySocial Security account, which takes less than 10 minutes to do, you can download or print your benefit verification letter and get access to many other online services.[NEWLINE][BOUNDARY][NEWLINE]user: Can I call the TTY number on the weekend?[NEWLINE]agent: No the TTY number is only available between 7 a.m. and 7 p.m. Monday through Friday.[NEWLINE][BOUNDARY][NEWLINE]user: What exactly is a Social Security benefit verification letter and why do I need one?
user: Hello where doi begin?[NEWLINE]agent: do you have a verificatin letter?[NEWLINE]user: yes[NEWLINE]agent: ok, great! Get your Social Security Benefit Verification Letter online[NEWLINE][BOUNDARY][NEWLINE]user: Can I lift a security freeze on my credit report to create an account?[NEWLINE]agent: Yes, you can ask our Identity Services Provider to temporarily lift your security freeze so you can create your account.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible to let other people use my account?.[NEWLINE]agent: No, your account must be used only by you.[NEWLINE][BOUNDARY][NEWLINE]user: Will my security freeze be reinstated after I create my account?[NEWLINE]agent: The Identity Service Provider may reinstate the security freeze after the temporary lift expires.[NEWLINE]user: Where can I get more info about security freezes?
user: Hello can I get my letter online?[NEWLINE]agent: You are asking how to get your letter online, correct?[NEWLINE]user: no I am not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: what is the letter?[NEWLINE]agent: The benefit verification letter, sometimes called a benefits letter, or a Social Security award letter, serves as proof of your retirement, disability, Supplemental Security Income SSI, or Medicare benefits[NEWLINE]user: what does the letter include?[NEWLINE]agent: The benefit verification letter, sometimes called a benefits letter, or a Social Security award letter, serves as proof of your retirement, disability, Supplemental Security Income SSI, or Medicare benefits[NEWLINE][BOUNDARY][NEWLINE]user: how do I log into my social security count to get a copy?[NEWLINE]agent:  Creating a free my Social Security account takes less than 10 minutes, lets you download or print your benefit verification letter, and gives you access to many other online services[NEWLINE][BOUNDARY][NEWLINE]user: I have more questions[NEWLINE]agent: If you have questions or need help understanding how to request your benefit verification letter online[NEWLINE][BOUNDARY][NEWLINE]user: Also, forW h S c.Btw, for XXXX. what does the letter prove?
user: Hi I need help where do I get a letter?[NEWLINE]agent: You have questions about where to get your verification letter, correct?[NEWLINE]user: yes[NEWLINE]agent: If you have more questions please  call our toll - free number at 1 - 800 - 772 - 1213 or visit your Social Security office.[NEWLINE][BOUNDARY][NEWLINE]user: I want to secure the privacy about my identity and information in online verification process. How do you protect it?[NEWLINE]agent: We have a new identity verification process.[NEWLINE][BOUNDARY][NEWLINE]user: How can I tell if an email is legit?[NEWLINE]agent: You can verify the sender, hover over the from address to see if it's the same as the sender.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if I get a fake email from someone claiming to be Social Security?[NEWLINE]agent: Are you uncertain if an email came from us?[NEWLINE]user: Yes, it looks fake.  The spelling is off.[NEWLINE]agent: Do not respond to it, forward it to our team.[NEWLINE][BOUNDARY][NEWLINE]user: Can I come into an office to set up my account?
user: where do I get my letter[NEWLINE]agent: You are asking for a social security verification letter online?[NEWLINE]user: yes that is correct[NEWLINE]agent:  Just log in to my Social Security to get instant access to your benefit verification letter[NEWLINE][BOUNDARY][NEWLINE]user: One more concern about Social Security access, is there a TTY number I can call to get more details about this?[NEWLINE]agent: Sure, our toll-free TTY number is 1-800-325-0778[NEWLINE][BOUNDARY][NEWLINE]user: and to get more information on how to switch to an electronic payment if I don't have a bank account?[NEWLINE]agent: You can visit Treasury's Go Direct website or call the helpline at 1-800-333-1795[NEWLINE][BOUNDARY][NEWLINE]user: Another thing. Is it easy to create a my Social Security account?[NEWLINE]agent: It is, it shouldn't take you more than 10 minutes to create your account.[NEWLINE][BOUNDARY][NEWLINE]user: What is it needed to create the account?
user: Do you know how to get an income verification letter or benefit verification letter from Social Security?[NEWLINE]agent: Do you have an online social security account?[NEWLINE]user: yes[NEWLINE]agent: Sign in to your mySocial Security account to get your copy[NEWLINE][BOUNDARY][NEWLINE]user: So you're saying I'll have to get into that online thing anyway, huh? Is there any way to improve the security of that account? Does IT affect anything on the inside?[NEWLINE]agent: You don't have to worry too much. You can always disable extra security whenever you want. The only change would be an extra security code provided by us for you to log in. All the other details remain the same.[NEWLINE][BOUNDARY][NEWLINE]user: OK, i suppose that's good to know that. To confirm, if i'm unable to create an account on my own, i go to the social security office,right?[NEWLINE]agent: That's correct. That what you should do.[NEWLINE][BOUNDARY][NEWLINE]user: I heard about something called phishing, could you tell me more about it.[NEWLINE]agent: For that, you can go to OnGuard Online section.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, i'll check it out later. say if i see any suspicious link, how do i verify that?
user: I have a lot of questions.[NEWLINE]agent: Do you still have questions?[NEWLINE]user: yes[NEWLINE]agent: If you have questions or need help understanding how to request your benefit verification letter online[NEWLINE][BOUNDARY][NEWLINE]user: Btw, for the benefit verification online. How are you protecting my personal informations?[NEWLINE]agent: We implemented a new verification process.[NEWLINE][BOUNDARY][NEWLINE]user: The link in my email looks okay.  Is it safe?[NEWLINE]agent: Not always.  Links in an official email always direct to an official site.[NEWLINE][BOUNDARY][NEWLINE]user: Can I verify through email?[NEWLINE]agent: Yes, make sure you add NO-REPLY@ssa.gov to your contact list.  Otherwise the verification link might go to spam.[NEWLINE][BOUNDARY][NEWLINE]user: So how do I know if it's a real email from you?
user: Where can I get my social security verification letter?[NEWLINE]agent: Your can get your verification letter online[NEWLINE]user: On the social security website?[NEWLINE]agent: Just log in to my Social Security to get instant access to your benefit verification letter[NEWLINE][BOUNDARY][NEWLINE]user: What exactly is a benefit verification letter?[NEWLINE]agent: It serves as proof of your retirement, disability, Supplemental Security Income SSI, or Medicare benefits[NEWLINE]user: Does it serve as proof that I have applied?[NEWLINE]agent: Yes it  serves as proof that you have applied for benefits or that you have never received Social Security benefits or SSI[NEWLINE][BOUNDARY][NEWLINE]user: I'd also like to hear about the Social Security online emails I'll be receiving. What if the email address has a different ending?[NEWLINE]agent: You should be careful about opening and responding to it.[NEWLINE][BOUNDARY][NEWLINE]user: How do you know it's me accessing my account?[NEWLINE]agent: We use a new identity verification process.[NEWLINE][BOUNDARY][NEWLINE]user: How can I know if the link is real or phishing?
user: I want to plan for my retirement.[NEWLINE]agent: Do you want to applu for Medicare only?[NEWLINE]user: Yes, I think so.[NEWLINE]agent: Are you within 3 months of turning 65 and not ready to start your monthly Social Security benefits yet?[NEWLINE]user: yes[NEWLINE]agent: then you can use our online retirement application to sign up just for Medicare and then you can wait to apply for your retirement benefits later.[NEWLINE][BOUNDARY][NEWLINE]user: Now, regarding Social Security retirement benefit. How can I know how my government pension would affect my benefits?[NEWLINE]agent: To get a more accurate estimate of how the government pension you will receive for work not covered by Social Security will affect the part of your benefit based on your spouse 's work : Enter the estimated " gross " monthly amount of the government pension in today 's dollars you will receive for work not covered by Social Security in Step # 1 of " Calculate Your Benefits." Use your most recent estimate to determine your estimated retirement benefit based on your own earnings.[NEWLINE]user: will my own earnings affect whether or not I'll be eligible for a Social Security benefit?[NEWLINE]agent: We will need more info from you
user: how do I begin to apply for medicare only?[NEWLINE]agent: Are you  are within three months of age 65 or older[NEWLINE]user: yes[NEWLINE]agent: are you applying for medicare only?[NEWLINE]user: yes[NEWLINE]agent: ok  great[NEWLINE]user: I just remember asking about Form SSA. Which one do I need to apply to?[NEWLINE]agent:  You Need To Apply For Retirement Benefits Or Medicare - Form SSA-1[NEWLINE]agent:  Please be ready to supply the information we need to approve your application for these benefits :[NEWLINE]user: ok no thanks[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: what is the easiest way to do this?
user: How do I plan for retirement benfits?[NEWLINE]agent: Are you applying for medicare only?[NEWLINE]user: yes[NEWLINE]agent: You can apply  If you are within three months of age 65 or older and not ready to start your monthly Social Security benefits yet[NEWLINE]user: Yes that is my circumstance[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user:  please read the information about generaland SEP in our booklet or talk to your personnel office before you decide.[NEWLINE]agent:  please read the information about generaland SEP in our " " booklet or talk to your personnel office before you decide.[NEWLINE][BOUNDARY][NEWLINE]user: That's helpful to hear. When should I begin, though?[NEWLINE]agent: There is no best age for everyone - you should make your decision based on your individual family circumstances[NEWLINE][BOUNDARY][NEWLINE]user: I have a follow-up concern for retirement benefits claim. What happens if I apply before I reach the age of full retirement?[NEWLINE]agent: your benefitswill be reduced because you are taking them earlier[NEWLINE][BOUNDARY][NEWLINE]user: What if I am older than 65 is there a special enrollment period?