elplaguister/DTS_session_datasets huggingface dataset:
user: How do I change my out-of-state driver's license?[NEWLINE]agent: You must exchange your - out - state driver license from another U.S. state or territory, federal district or Canadian province within 30 days of becoming a resident of New York[NEWLINE][BOUNDARY][NEWLINE]user: I need additional information[NEWLINE][BOUNDARY][NEWLINE]agent: is studying in New York State. Do you need a New York State driver's license?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want information from Drivers from other countries?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]user: if i want a faster service?[NEWLINE]agent: make a reservation online before visiting offices in New York City, Westchester, Nassau, Suffolk, Rockland, Onondaga, Monroe or Albany Counties[NEWLINE][BOUNDARY][NEWLINE]user: Does the DMV have additional resources for drivers from other countries?
user: Can you explain to me how to exchange my out-of-state driver license?[NEWLINE]agent: Of course. You must exchange your out-of-state driver license from another U.S. state or territory, federal district or Canadian province within 30 days of becoming a resident of New York.[NEWLINE]user: So I have 30 days to exchange my license?[NEWLINE]agent: That's correct.[NEWLINE][BOUNDARY][NEWLINE]user: What if I come from another country, but I pay taxes?[NEWLINE]agent: In that case a judge considers these facts to decide if your intent is to make NYS a "fixed and permanent" residence.[NEWLINE][BOUNDARY][NEWLINE]user: Makes sense. Do I need to visit a DMV office?[NEWLINE]agent: Yes, this transaction can only be processed in person, at a DMV office.[NEWLINE]agent: Do you wish to get a quicker service?[NEWLINE]user: No, that's fine. I just want to get this done.[NEWLINE]agent: Are you from another county than New York City, Westchester, Nassau, Suffolk, Rockland, Onondaga, Monroe or Albany?[NEWLINE]user: Yes, I come from another county.
user: How do I exchange my out-of-state drivers license if I have just moved into this state?[NEWLINE]agent: You must exchange your license from your prior state within 30 days of moving here and now becoming a resident of our state of New York.[NEWLINE]user: Does that thirty day rule still apply if I have moved here from a province of Canada?[NEWLINE]agent: It does.[NEWLINE][BOUNDARY][NEWLINE]user: What is the procedure for the exchange of licenses at the DMV?[NEWLINE]agent: You will need to pass a vision test or bring a completed Eye Test Report with you.  You will then surrender your old license along with providing proof of identity.[NEWLINE][BOUNDARY][NEWLINE]user: Will my adult son also need a New York state drivers license if he is only coming here to study at the university?[NEWLINE][BOUNDARY][NEWLINE]agent: Is he going to be considered a resident of New York state or is he going to maintain an address of residence elsewhere?[NEWLINE]user: He is not going to claim residency in the state.  His residency will remain in Canada between semesters and after completion of schooling.[NEWLINE][BOUNDARY][NEWLINE]agent: Does he possess a Canadian drivers license that is current?
user: I will have an on-site investigation and would like to know about it.[NEWLINE]agent: Do you know when the AFI inspector will arrive at your facility?[NEWLINE]user: No, I don't know yet.[NEWLINE]user: What happens if I pass the investigation?[NEWLINE]agent: In that case, the DMV will issue you a registration certificate, MV-50 Retail Certificates of Sale and a letter with the dealer plate, if applicable.[NEWLINE][BOUNDARY][NEWLINE]user: How can I apply?[NEWLINE]agent: You must submit the Original Facility Application VS-1 in pdf format and a copy of your complete original sealed and signed Surety Bond.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if I don't have my proof of Workers Compensation Insurance?[NEWLINE]agent: In that case don't submit an application with DMV yet.[NEWLINE][BOUNDARY][NEWLINE]user: How can I apply to Snowmobile Dealer?[NEWLINE]agent: Dou you have the form RV-253?[NEWLINE]user: Yes, I got it.
user: How do I apply to open a dealership?[NEWLINE]agent: You would have to submit Original Facility Application and a copy of your completed original sealed and signed Surety Bond.[NEWLINE][BOUNDARY][NEWLINE]agent: do you have a certificate of authority?[NEWLINE]user: Yes, I have a certificate of authority.[NEWLINE]agent: Do you know what to do if you do not have your Certificate of Authority?[NEWLINE]user: No, I do not know what to do if I do not have the Certificate of Authority?[NEWLINE][BOUNDARY][NEWLINE]user: what if I do not have my Proof of Business Name?[NEWLINE]agent: Then it is in your best interest not to submit an application with the DMV yet.[NEWLINE]user: What must Corporations and LLCs do?[NEWLINE]agent: If you re a Corporation or LLC you must submit a copy of your Filing Receipt from Department of State and instructions can be found on NY State website.[NEWLINE][BOUNDARY][NEWLINE]user: What if I do not have Proof of Workers Compensation Insurance?[NEWLINE]agent: Then you don't have Proof of Workers Compensation Insurance?[NEWLINE]user: Yes, I do not have proof of Workers Compnesation Insurance.
user: Hello, I would like you to help me how to apply?[NEWLINE]agent: You must send    Original installation request pdf VS-1    a copy of your completed original sealed and signed Guarantee Bond[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have your Certificate of Authority?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: Don't have your Trade Name Proof yet?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: Don't have your proof of Workers' Compensation Insurance?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: do you have your deposit?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: how should i apply?
user: Hello, I would like to know how to request a certificate as a Snowmobile Distributor[NEWLINE]agent: To request a commercial snowmobile dealer certificate, you must use the RV-253 pdf snowmobile dealer registration request form.[NEWLINE]user: Yes[NEWLINE]agent: The DMV does not endorse these companies nor does it declare that the DMV has any association or supervision of these companies.[NEWLINE][BOUNDARY][NEWLINE]user: What do I do if I still don't have the Proof of trade name?[NEWLINE]agent: Don't Submit a DMV Application Yet!    Corporations and LLC: You must send a copy of your State Department filing receipt. Instructions for filing can be found on the New York State Department website[NEWLINE][BOUNDARY][NEWLINE]user: How do I register as a licensed retail distributor?[NEWLINE]agent: To Register as a New York State Department of Motor Vehicle Licensed Retail Dealer   consult the Regulations of the DMV Commissioner for dealers and transporters of motor vehicles pdf CR-78   download and read Installation Requirements - Distributors / Carriers pdf[NEWLINE][BOUNDARY][NEWLINE]user: What if I don't have my Certificate of Authority?[NEWLINE]agent: Don't submit an application with the DMV yet!    The authority certificate and sales tax identification number are issued by the New York State Department of Taxation and Finance DTF. You can apply by visiting the NY State DTF website. Be sure to record your sales tax ID on the original Installation Request.[NEWLINE][BOUNDARY][NEWLINE]user: Where can i get more information?
user: Good evening, i've been looking for information on applications for a dealership, what can you tell about that topic?[NEWLINE]agent: No problem. For applying, you must submit a Form VS-1 also known as Original Facility Application, plus a copy of your complete original, sealed and signed Surety Bond.[NEWLINE][BOUNDARY][NEWLINE]agent: Moving on, Do you want to know about the certificate of authority?[NEWLINE]user: It would be of great help, yeah.[NEWLINE]agent: Are you in possession of a certificate of authority?[NEWLINE]user: No, i don't have any right now, but there's no problem with that, right?[NEWLINE]user: In any case, can you just tell more about that certificate?[NEWLINE]agent: Sure. The certificate of authority and sales taxes ID number are issued by the NYS Department of Taxation and Finance. To get one, you may apply visiting the DTF website. After you complete the process, be sure to record your Sales Tax ID on to the Original Facility application.[NEWLINE][BOUNDARY][NEWLINE]user: All this in via online, isn't? There's nothing like mail or something involved, right?[NEWLINE]agent: Sorry, but there's some mail involved. You must submit a hard copy of your application, associated documents and fee to the NYS DMV Bureau of Consumer & Facility Services Application Unit at P.O Box 2700 Albany NY 12220-0700.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, got it. I guess it can be helped. A last question, Do i have to do something if i have any employees for that dealership?
user: What form do I need to use for a Snowmobile Dealer?[NEWLINE]agent: Did you  apply for a snowmobile dealer certificate form[NEWLINE]user: No, I have not applied yet for a snowmobile dealer certifcate.[NEWLINE][BOUNDARY][NEWLINE]user: What is the on-site investigation about?[NEWLINE]agent: The inspector arrives to inspect your facility and will be checking your dealer starter kit, permanently mounted signs that are able to be seen from the street.[NEWLINE][BOUNDARY][NEWLINE]user: Does the DMV endorse the companies?[NEWLINE]agent: The DMV does not endorse the companies.[NEWLINE][BOUNDARY][NEWLINE]user: What if my signs are not visible from the street?[NEWLINE]agent: If your signs are not visible, then the AFI will deny your application.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have not gotten my Certificate of Authority yet?
user: I need some guidance with the application process, please. Can you tell me how to apply?[NEWLINE]agent: Of course. In order to apply you must submit an Original Facility Application, along with a copy of your complete original sealed and signed Surety Bond.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have a certificate of authority?[NEWLINE]user: No, unfortunately not.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have a proof of business name?[NEWLINE]user: No, I don't have one.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have a proof of workers compensation insurance?[NEWLINE]user: No, sorry.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have a surety bond?[NEWLINE]user: No, I don't have such a bond.[NEWLINE][BOUNDARY][NEWLINE]user: It seems like I'm lacking a lot of the necessary documents. Can I call you back by phone once I have them?[NEWLINE]agent: Of course. You can call the Office of Vehicle Safety and Clean Air at 1-518-474-4653 to get the forms, or call 1-518-474-0919 to get more information.[NEWLINE]user: Allow me one final question though. What exactly should I do in which order to become a retail dealer with a DMV license?
user: What is a on-site investigation when I am opening a dealership?[NEWLINE]agent: Is an automotive facilities inspector coming to inspect your facility?[NEWLINE]user: No, not yet.[NEWLINE][BOUNDARY][NEWLINE]user: How would I get a Surety Bond?[NEWLINE]agent: You would be able to get once from a surety insurance company and have them fill out Dealer Bond Under NY State Vehicle and Traffic Law Section 415 6-B and be sure the business name and mailing address match 100% with your application.[NEWLINE][BOUNDARY][NEWLINE]user: What about an official dealer sign?[NEWLINE]agent: You can purchase signs from all kinds of sign shops and automotive supply stores because the DMV does not provide them.[NEWLINE][BOUNDARY][NEWLINE]user: What if I am using an Assumed Name for my business?[NEWLINE]agent: You must submit a copy of your Business Certificate of Assumed Name and you would need to contact your county clerk to obtain your business certificate.[NEWLINE][BOUNDARY][NEWLINE]user: What vendors can I purchase starter kit compenents from?
user: Hello I would like information, I have a problem with the repair of my vehicle, what is it?[NEWLINE]agent: First, try to solve the problem with the administration of the company. Keep a written record of all contacts with management, plus details about the repair.[NEWLINE]agent: Have you tried sending the report electronically?[NEWLINE]user: yes i tried[NEWLINE]agent: To submit electronically, download the available complaint report at the link above to your personal device. Attach and then email the full report as well as any supporting documents to protected email. Email the entire report, as well as any supporting documents to protected email. Please note that DMV staff will contact you by email.[NEWLINE][BOUNDARY][NEWLINE]user: And what do you recommend to avoid having to deal with an unreliable workshop?[NEWLINE]agent: Good Smart Shopping for Auto Repairs Can Help You Avoid Trouble With A Dirty Or Dishonest Repair Shop[NEWLINE][BOUNDARY][NEWLINE]user: and can i inspect my vehicle before paying?[NEWLINE]agent: of course You have the right to inspect your vehicle at the store before paying for repairs. However, this does not give you the right to remove the vehicle from the shop without paying for repairs, or to inspect it in areas where only authorized employees are allowed.[NEWLINE][BOUNDARY][NEWLINE]user: What if there is a violation of the regulations regarding the repair of the vehicle?[NEWLINE]agent: the DMV will take action against the store. This may include suspending or revoking the store registration and / or imposing fines. If you suffer a financial loss due to a surcharge or unnecessary or poor quality repairs, the administrative law judge presiding over the hearing may offer the store the option to pay restitution. The store may receive a shorter suspension period and / or a lower fine. DMV cannot compel a store to pay restitution.[NEWLINE][BOUNDARY][NEWLINE]user: And how do I know that they are charging me just enough?
user: can you give me details of The "Consumer's Bill Of Rights"[NEWLINE]agent: Under the Repair Shop Act,s [15] you have the following rights when dealing with a repair shop[NEWLINE]agent: you want to request it[NEWLINE]user: not[NEWLINE]user: what are my rights?[NEWLINE]agent: You are entitled to the return of all replaced parts, except warranty and exchange parts, but you must ask for them in writing before any work is done.[NEWLINE]user: if i make the request?[NEWLINE]agent: the repair shop must give you a written estimate of the parts and labor necessary for each specific repair. The shop may charge a reasonable fee for developing a written estimate, but the labor charge for an estimate may not exceed the shop 's usual hourly labor charge. The estimate must list each part and its cost, and show what parts, if any, are either used or not of original quality[NEWLINE][BOUNDARY][NEWLINE]user: If in the audience it determines that there were violations?[NEWLINE]agent:  DMV will take action against the shop.  This may include suspending or revoking the shop 's registration and/or imposing fines. If you suffer a financial loss due to overcharging or unnecessary or poor quality repairs, the administrative law judge presiding at the hearing may offer the shop the option of paying restitution. The shop may then receive a shorter suspension period and/or a lower fine. DMV can not force a shop to pay restitution.[NEWLINE][BOUNDARY][NEWLINE]user:  you authorize repair work by phone
user: hello i have a complaint regarding a car repair[NEWLINE]agent: A DMV customer service representative will try to resolve the issue by discussing it with you and the store. Approximately half of the complaints received by the DMV are resolved through mediation. If the repair problem is not resolved, your complaint will often be forwarded to a regional DMV office for investigation.[NEWLINE]agent: Did a hearing determine that there were violations?[NEWLINE]user: Yes[NEWLINE]agent: DMV will take action against the store. This may include suspending or revoking the store registration and / or imposing fines. If you suffer a financial loss due to a surcharge or unnecessary or poor quality repairs, the administrative law judge presiding over the hearing may offer the store the option to pay restitution. The store may receive a shorter suspension period and / or or a lower fine. DMV cannot compel a store to pay restitution.[NEWLINE][BOUNDARY][NEWLINE]user: and that the law of repair shops works?[NEWLINE]agent: NEW YORK STATE DEPARTMENT OF MOTOR VEHICLES Mark JF Schroeder,[NEWLINE][BOUNDARY][NEWLINE]user: What if I ask for help in court and I get a settlement or is one pending?[NEWLINE]agent: restitution through the DMV will not be available.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find more information?[NEWLINE]agent: on form C-17[NEWLINE]user: Does the repair shop law work?
user: Hello I need information about The "Consumer Bill of Rights"[NEWLINE]agent: Under the Repair Shops Act, you have the following rights when it comes to a repair shop[NEWLINE]agent: Do you want to request an estimate in writing?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: I would like more information but I don't know whether to go to the store[NEWLINE]agent: Don't be afraid to ask questions. Store management should take the time to explain repairs and required prices, discuss problems, and tell you about employee training and experience.[NEWLINE]user: what records should you keep?[NEWLINE]agent: Keep all records, including estimates, invoices, work orders, receipts, warranties, and guarantees. In addition to their importance in the event that you file a repair complaint, these documents serve as your service record and could increase the resale value of your vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: What if the store prepares a written work order?[NEWLINE]agent: If the store prepares a written work order, it must give you a copy.[NEWLINE][BOUNDARY][NEWLINE]user: What can I do if I want to send electronically?[NEWLINE]agent: Download the complaint report available at the link above to your personal device. Attach and then email the full report as well as any supporting documents to [protected email]. Email the full report as well as any supporting documents to [protected email]. Please note that DMV staff will contact you by email.[NEWLINE][BOUNDARY][NEWLINE]user: What if I receive a court order from another entity?
user: Hey, Good morning. I recently had to go to a repair shop, but i'm having some issues, Is there something you can do about it?[NEWLINE]agent: There is, but we encourage users to attempt to resolve the issues by themselves first, with the management of the business. In order to do that, we advise you to keep a written record of all your interactions with the business. If a resolution is not possible, then you can come with us.[NEWLINE]agent: Do you want to know how to submit your possible complaint?[NEWLINE]user: No, that's not necessary right now. I think i'll try your first advice.[NEWLINE][BOUNDARY][NEWLINE]user: Say, I have a doubt. Can i ask for those parts which get replaced on my car?[NEWLINE]agent: Sure, You have that right. Be aware that you must write down that request before your car is touched by the service.[NEWLINE][BOUNDARY][NEWLINE]user: That seems important. I'll make sure to keep it in mind. What can you tell me if i have an issue with the so-called Lemon Law?[NEWLINE]agent: Then you can refer to Lemon Law section to see what  you can do about it, to resolve your problem.[NEWLINE][BOUNDARY][NEWLINE]user: Look, this is totally hypothetical, but lets say i file a complaint. What happens if i'm given the reason?[NEWLINE]agent: If that happens, then DMV will enter the case with full force, taking actions against the shop. Possible consequences may go from suspension up to license revoking and even fines. These includes possible restitution of any money you lost with them.[NEWLINE]user: Really? I could get my money back, thanks to this?[NEWLINE]agent: That's correct. That's in the case a judge declares it. The shop coudl get a softer penalty because of this.[NEWLINE][BOUNDARY][NEWLINE]user: For what you are saying, then the best action is to participate and make complaints, isn't?[NEWLINE]agent: That's right. With your participation, The Repair Shop Act can be used to return money to consumers through mediation and restitution.[NEWLINE]user: That sounds great. Where can i find more information about the topic?
user: can you give me details of The "Consumer's Bill Of Rights"[NEWLINE]agent: Pursuant to the Repair Shops Act, you have rights[NEWLINE]agent: do you want to know the rights?[NEWLINE]user: yes[NEWLINE]agent:  the repair shop must give you a written estimate of the parts and labor necessary for each specific repair. The shop may charge a reasonable fee for developing a written estimate, but the labor charge for an estimate may not exceed the shop 's usual hourly labor charge. The estimate must list each part and its cost, and show what parts, if any, are either used or not of original quality.[NEWLINE]user:  If the shop prepares a written work order?[NEWLINE]agent: it must give you a copy[NEWLINE][BOUNDARY][NEWLINE]user: What Happens my Your Complaint?[NEWLINE]agent: A DMV customer service representative will try to resolve the problem by discussing it with you and the shop. About half the complaints received by DMV are resolved through mediation. If the repair problem is n't resolved, your complaint will often be referred to a DMV regional office for investigation[NEWLINE]agent:  If a hearing determines there were violations?[NEWLINE]user: it's not my case[NEWLINE]agent: you receive a court settlement or one is pending?[NEWLINE]user: yes[NEWLINE]agent: restitution through DMV is not available.[NEWLINE][BOUNDARY][NEWLINE]user: When repairs are completed?
user: I had some bad work done on my car and now what do I do to fix this?[NEWLINE]agent: You should attempt to resolve the issue with the management of the business. Don't forget to keep a written record of all contacts with management in addition to details about the repair.[NEWLINE]agent: Would you like to know how to file a complaint online?[NEWLINE]user: no, not yet I will try to fix the problem with the shop first[NEWLINE][BOUNDARY][NEWLINE]user: what happens if I end up filing a complaint and they are responsible?[NEWLINE]agent: DMV will take action against the shop. This may include suspending or revoking the shop's registration and/or imposing fines. If you suffer a financial loss due to overcharging or unnecessary or poor quality repairs, the administrative law judge presiding at the hearing may offer the shop the option of paying restitution.[NEWLINE][BOUNDARY][NEWLINE]user: would I be correct in believing that the repair shop has to give me a paper listing what was done on my car?[NEWLINE]agent: Yes, it must give you a copy of a work order[NEWLINE][BOUNDARY][NEWLINE]user: I need this as proof, correct?[NEWLINE]agent: yes, you will need to have details about the repair[NEWLINE]agent: Do you have a Lemon Law complaint?[NEWLINE]user: yes, that was me but this is different
user: xdfsgrg[NEWLINE]agent: Alright, first you need to try to resolve the issue with the management of the business and keep a written record of all contacts with management in addition to details.[NEWLINE]agent: Are interested to do this process electronically?[NEWLINE]user: Sound interesting, but no, thanks.[NEWLINE][BOUNDARY][NEWLINE]user: It's possible to get an inspection related to a check after the repair?[NEWLINE]agent: Yes, it's possible. To make sure everything is correct.[NEWLINE][BOUNDARY][NEWLINE]user: Do you recommend any shop in particular?[NEWLINE]agent: We recommend you to use only registered shops.[NEWLINE][BOUNDARY][NEWLINE]user: There won't be problems if I receive a court settlement?[NEWLINE]agent: If  that's the case, then the resolution and restitution through the  dmv is not available.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any way to know which shops are registered?