elplaguister/DTS_session_datasets huggingface dataset:
user: What is the investigation process included when dealing with complaints and charges for repair and body shops?[NEWLINE]agent: During this process, a formal investigation is undertaken, which results in no action, a warning letter being placed on your file, or a formal administrative hearing before an ALJ[NEWLINE]user: What happens if, during the investigation process, my offer is rejected?[NEWLINE]agent: If your offer is rejected, a hearing must be held[NEWLINE]user: What happens if, during the investigation process, the waiver is accepted?[NEWLINE]agent: In this instance, no hearing will be required[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I want to appeal a decision made at a hearing process?[NEWLINE]agent: To appeal, you must file an appeal within 60 days of the ALJ's decision with the use of an Appeal From DMV Hearing Determination form. You must include the appropriate fees with this form also[NEWLINE][BOUNDARY][NEWLINE]user: What are the circumstances involved if a hearing process is initiated by Vehicle Safety?[NEWLINE]agent: When initiate by Vehicle Safety, you can be offered a "hearing waiver" during which you will be given an opportunity to admit the charges and to either pay a monetary penalty and/or accept a suspension[NEWLINE][BOUNDARY][NEWLINE]user: What if the ALJ only imposes civil penalties during a hearing process?[NEWLINE]agent: In this instance, you will receive a letter shortly after the hearing which will outline that in order to prevent the loss of your operating privilege, you must pay all fines and penalties that have been imposed[NEWLINE]user: If I comply fully and pay my fine or serve out the period of suspension handed down, what happens then?
user: What are hearing process for complaints and charges for repair and body shops?[NEWLINE]agent: In the hearing process, the DMV is the petitioner in the case and the complainant may or may not be the witness depending on the situation. You are entitled to hire an attorney to represent you in the hearing.[NEWLINE]agent: The Administrative Law Judge (ALJ) may sustain any of the charges related and may also dismiss all of it.[NEWLINE]user: Does the result of the hearing always ended with any action?[NEWLINE]agent: No. There may be no action at all. However, if the ALJ imposes civil penalties, you may need to pay all fines and penalties to avoid the loss of your operating privilege.[NEWLINE]user: So i may loss my operating privileges if i ignore the civil penalties imposed on me?[NEWLINE][BOUNDARY][NEWLINE]user: Could the fines or penalties be reduced?[NEWLINE]agent: Yes and the fines or penalties might be reduced or you may be offered to compensate the customer instead of paying the fines or penalties.[NEWLINE][BOUNDARY][NEWLINE]user: What happen if I am revoked?[NEWLINE]agent: If you are revoked, you will need to cease to operate and surrender all supplies.[NEWLINE]user: Can I appeal?
user: i was wondering if i could get some more information about the hearing process?[NEWLINE]agent: sure, the DMV is the petitioner and the complainant may be a witness and the complainant may be a witness. you are entitled to an attorney and to bring that attorney to the hearing. `[NEWLINE]agent: would you like me to explain more about the hearing process?[NEWLINE]user: yes please, what happens at the end of the hearing?[NEWLINE]agent: at the end of the hearing there may differences in terms of results. wou;d you like to hear more?[NEWLINE]user: yes please, what do you mean by differences in terms of results?[NEWLINE]agent: some ALJs may sustain or impose civil penalties. if the ALJ imposes civil penalties, you must pay all fines and penalties in order to prevent the loss of your operating privileges. you will receive a letter from the DMV shortly after the hearing[NEWLINE]user: What happens to my business?[NEWLINE]agent: if you pay the fine you will be allowed to return to work and business will be running after compliance.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if there is no action at the hearing?[NEWLINE]agent:  you may be offered the opportunity to pay restitution to the consumer or have the penalty reduced depending on the result of the hearing[NEWLINE][BOUNDARY][NEWLINE]user: what happens if there is action at the hearing?
user: How do I go about looking for complaints against my business or shop?[NEWLINE]agent: If there is a complaint against you or your business, a consumer Services Representative from the DMV will contact you to resolve the complaint[NEWLINE]user: ok yes this applies to me, thank you for the information[NEWLINE]agent: Have you had a complaint filed against you?[NEWLINE]user: Not that I am aware of[NEWLINE][BOUNDARY][NEWLINE]user: What if it is not resolved?[NEWLINE]agent: The person who filed the complaint are advised to contact the DMV Consumer & Facilities Services Complaint Unit[NEWLINE][BOUNDARY][NEWLINE]user: Will I be charged any penalties if not found guilty?[NEWLINE]agent: You must pay all fines to avoid possible loss of operating privilage[NEWLINE]user: Is there a way to appeal the decision?[NEWLINE]agent: to appeal the decision you have 60 days from the date of the ALJs decision to file the Appeal From DMV Hearing Determination PDF [ 2 ] AA-33A, which must be accompanied by the appropriate filing fee.[NEWLINE]user: Will I lose my business license?
user: How do I report a body shop?[NEWLINE]agent: Was there a claim filed against you?[NEWLINE]user: yes there was.[NEWLINE]agent: There a Consumer Services Representative from the DMV will contact you in an attempt to resolve this complaint.[NEWLINE]user: Will I be able to talk to a person?[NEWLINE]agent: a Consumer Services Representative from the DMV will contact you in an attempt to resolve this complaint.[NEWLINE][BOUNDARY][NEWLINE]user: how long is the hearig process?[NEWLINE]agent: you will be back in business after complete compliance.[NEWLINE][BOUNDARY][NEWLINE]user: Will there be a formal investifation[NEWLINE]agent:  The AFI will conduct a formal investigation[NEWLINE][BOUNDARY][NEWLINE]user: How long do I have before I appeal it?[NEWLINE]agent: you have 60 days from the date of the ALJs decision to file the Appeal From DMV Hearing Determination PDF [ 2 ] AA-33A, which must be accompanied by the appropriate filing fee[NEWLINE][BOUNDARY][NEWLINE]user: can I request a hearing?[NEWLINE]agent: you may be offered the opportunity through a " hearing waiver " to admit to the charges and to either pay a specified monetary penalty and/or to accept a suspension[NEWLINE]user: How will i know i get a hearing?
user: Hi, good afternoon. I want to file a FOIL request, but i wanted to know if there is any fee involved?[NEWLINE]agent: There is, indeed. By law, we're authorized to charge $10 fee for searching. You must know that fee is only to determine if the requested information is available. It doesn't guarantee a information delivering. Plus, search fee isn't refundable.[NEWLINE]agent: Can you tell me if you also have requested copies for that information, in case being available?[NEWLINE]user: No, i haven't.[NEWLINE][BOUNDARY][NEWLINE]user: Anyway, in case i get the notification on my records being available for me to inspect them, what should i do then?[NEWLINE]agent: Just come to the Customer Service Counter Room in 136 Swan Street, Building Empire State Plaza, on any day from Monday through Friday. The service will be open from 8.30 am to 3:45 pm, except for state holidays.[NEWLINE]user: I submitted a phone number with my request. Can i expect to be contacted in that way?[NEWLINE]agent: Yes. The FOIL office surely will use that phone number to contact and notify you when your records are ready for you to be inspected. If you didn't submit a phone, then you'll be notified by mail.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, then i'll have it with me all times. Eh, some time ago i submitted a request but it was eventually denied. Can i file an appeal for that denied request?[NEWLINE]user: It was a partial denial, by the way.
user: I'm looking for some FOIL info about how to file a request, please.[NEWLINE]user: It is necessary that i use FOIL to search for DMV records?[NEWLINE]agent: Not necessarily. You could try to submit a form MV-15. That would be a Request for DMV Records.[NEWLINE]user: I see. Is there any difference using one instead the other?[NEWLINE]agent: Certainly, there is. As many documents are available in that way, you'll have more possibilities to receive records sooner using MV-15 than filing a FOIL request.[NEWLINE][BOUNDARY][NEWLINE]user: So, you encourage me to always go for this MV-15 first?[NEWLINE]agent: Yes, definitely encourage you to do that. Most times, it will save you many troubles and will speed up your requests.[NEWLINE][BOUNDARY][NEWLINE]user: I'll take that in consideration, thanks. Anyway, if i decide to go with FOIL request, is there any fee i have to pay?[NEWLINE]agent: Indeed, there is. You'll be charged $10 fee in order to determine if your records are available, but be aware that you paying doesn't mean you'll receive any records at all. So, the fee is not refundable.[NEWLINE]agent: Are you going to request any copy of the documents?[NEWLINE]user: No, i don't have any plans to do that.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any condition about the document having personal information?
user: Yeah, hi. I filed a FOIL request some days ago and would like to know how long i'll have to wait before be able to inspect the documents and where it will be?[NEWLINE]agent: It certainly takes a while. Yo must be patient, because is not custom that records are produced the same day  they are requested. The standard time frame is at least 20 business days after receiving written acknowledgement from the FOIL office.[NEWLINE]agent: Did you provided a phone number along your request?[NEWLINE]user: No, i didn't do that.[NEWLINE][BOUNDARY][NEWLINE]user: My FOIL request has been rejected, can i file a appeal?[NEWLINE]agent: That rejection has been for a whole or only for a part of your request?[NEWLINE]user: It was for a part on the information requested, yes.[NEWLINE]agent: You may indeed appeal the rejection then. You must proceed writing before 30 days from the date of denial for your FOIL request. It must contain a description of the contents which were rejected and have your appeal identified with the date of your record request.[NEWLINE][BOUNDARY][NEWLINE]user: Thank for the answer. Last question, please. what can i expect to happens when my requested records are ready to inspection?
user: Is there anywhere that I can view copies of DMV records and if so, when can I do this?[NEWLINE]agent: After 20 business days of the receipt of the FOIL Office's written acknowledgement of your request, most DMV records are available for viewing, these records can rarely be produced on the day that they are requested[NEWLINE]user: Can I be contacted by phone if I provided a number with my request?[NEWLINE]agent: When the requested records are ready to be viewed, the FOIL office will call you. Otherwise, you will be notified by mail[NEWLINE][BOUNDARY][NEWLINE]user: In the event that I am unhappy with the DMV's response to my FIOL request, can I appeal this?[NEWLINE]agent: Yes, if the DMV has denied your request completely or partially[NEWLINE]user: How do I appeal it?[NEWLINE]agent: You must appeal in writing within 30 days of the denial of your FOIL request. This appeal has to identify the date of your record request and a description of the denial[NEWLINE][BOUNDARY][NEWLINE]user: What do I do when I am informed that the records I requested are ready for viewing?
user: Hello, I need some help registering my moped. Could you help me out?[NEWLINE]user: I know there are some documents I have to take to DMV in order to register my moped, but I don't know all of them, can you tell me what should I take to DMV?[NEWLINE]agent: Before you go to DMV you have to complete the Document Guide to make sure you take the correct documents with you.[NEWLINE][BOUNDARY][NEWLINE]user: Okey, thanks. Just to be sure I own a moped and not a normal motorcycle, what is exactly what DMV consider a moped?[NEWLINE]agent: New York law (not DMV specifically), defines a moped/motor scooter as "limited use vehicles with two or three wheels". But generally speaking a moped is a small motorcycle with bicycle pedals.[NEWLINE][BOUNDARY][NEWLINE]user: Great! Hey, I just read the Document Guide and realised I don't have any of the documents to proof my age and identity. What can I do in that scenario?[NEWLINE]agent: You must provide other kinds of proof, don't limit yourself just to the documents listed.[NEWLINE]user: My county is not listed in the online reservation.[NEWLINE]agent: See our office locations and hours here www.dmv.com/locations/counties[NEWLINE][BOUNDARY][NEWLINE]user: Thanks. One more question, are there any special requirements to operate a moped here in New York?
user: Good morning, i'm just looking to know how i do to register a moped, please.[NEWLINE]agent: Ok,That would refer to a limited use motorcycle, did you know that?[NEWLINE]user: No, i think i didn't know that fully.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you aware of the special requirements to operate a moped in NY?[NEWLINE]user: No, i'm not. That's why i'm looking for info in general.[NEWLINE][BOUNDARY][NEWLINE]user: In any case, please. What i need to bring to DMV for register a moped?[NEWLINE]agent: Ok, for that, you'll need to check first the DMV Document Guide. In that way, you'll make sure to not miss any document.[NEWLINE][BOUNDARY][NEWLINE]user: Could you at least give me a summary of what i need to bring with me?[NEWLINE]agent: Sure. Most important item would be a completed form MV-82 Registration /title Application.[NEWLINE]agent: Would you like to get a faster service, in any case?[NEWLINE]user: Yes, i would love that, it is possible?
user: I would like to register a moped and I have a few questions.[NEWLINE]agent: Just to make sure, you are certain your motorcycle is classified as a moped, correct?[NEWLINE]user: Not quite, what is the legal definition of a moped?[NEWLINE]agent: New York law defines a "moped" or a"motor scooter" as a limited use vehicle with two or three wheels[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if the county I'm in doesn't have online reservation?[NEWLINE]agent: You would need to make a reservation through one of our office locations, you can check the locations and hours.[NEWLINE]user: What If I don't have one of these required documents?[NEWLINE]agent: You must provide other kinds of proof of both identity and age.[NEWLINE][BOUNDARY][NEWLINE]user: Should I pay attention to any special requirements to operate a moped?
user: I would like to register a moped, what is the procedure?[NEWLINE]agent: Will you be using a moped as a permanent vehicle?[NEWLINE]user: No, this isn't the case for me at the moment[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to satisfy certain requirements to use a moped in New York?[NEWLINE]agent: In order to operate a moped, you must have a driver license and register the moped, there are some exceptions which are listed in a table on the website[NEWLINE][BOUNDARY][NEWLINE]user: Could you give me a summary of what I need to bring to the DMV to register a moped?[NEWLINE]agent: Firstly you will need to complete a Registration/Title Application form PDF (4) MV-82[NEWLINE]agent: Is there any way for me to speed up the service of registering a moped?[NEWLINE]user: Yes there is[NEWLINE]agent: To speed up the registration process, you can make a reservation online for any of the offices located in New York City, Westchester, Nassau, Suffolk, Rockland, Onondaga, Monroe or Albany[NEWLINE]user: What if I don't have one of the required identification documents?
user: Hello, I would like to register my moped. How do I proceed?[NEWLINE]agent: Is your vehicle a moped or a motorcycle?[NEWLINE]user: It is a moped not a motorcycle.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have a driver's license and is your moped registered?[NEWLINE]user: I'm about to receive my driver's license but my moped is not registered.[NEWLINE][BOUNDARY][NEWLINE]agent: Once you get your driver's license, you need to come register your moped at the DMV.[NEWLINE]user: Okay, I will do that.[NEWLINE]agent: Before going to the DMV, please complete the Document Guide. It will inform you of the correct documents to bring with you.[NEWLINE][BOUNDARY][NEWLINE]user: I still haven't received my driver's license, can I use my learner's permit from another state?[NEWLINE]agent: Yes as long as it is from one of the Tri-States.[NEWLINE]user: Can I see a list of these eligible counties?[NEWLINE]agent: They are listed on the website on the office locations page.[NEWLINE]user: Are the offices open on Saturdays?[NEWLINE]agent: Yes some of our offices are open on Saturdays.[NEWLINE][BOUNDARY][NEWLINE]user: If I want to eventually get a moped that has three wheels, do I need a different kind of driver's license?
user: What do I need to register a moped?[NEWLINE]agent: Do you know what is considered a motorcycle of limited use (also known as a moped)?[NEWLINE]user: That does not apply to me, I need another...[NEWLINE][BOUNDARY][NEWLINE]agent: Ok, did you know that there are special requirements to operate a limited-use motorcycle (moped) in New York?[NEWLINE]user: That does not apply to me.[NEWLINE][BOUNDARY][NEWLINE]agent: Ok, come on again I would like to know what you need to take to the DMV...[NEWLINE]user: I'm really not much help from you, it doesn't apply to me[NEWLINE][BOUNDARY][NEWLINE]user: How to know if my moped needs insurance?[NEWLINE]agent: To know if your moped needs insurance, you must provide us with proof that your insurance company will issue. Bring a copy of your insurance identification cards to the nearest DMV and we will gladly assist you.[NEWLINE]user: How do I make a Registration Request?[NEWLINE]agent: You will need a completed title PDF [4] MV-82[NEWLINE]user: Ok, do I need to wear?[NEWLINE]agent: You need proof of insurance if 2 of them are required.[NEWLINE]user: Why do you require 2 of them?[NEWLINE]agent: They are only protocols, as I said before you need proof of insurance to help you with your problem.[NEWLINE]user: How is the class of the vehicle determined? Could you specify the requirements that I must meet?
user: How do I go about registering a moped?[NEWLINE]agent: Does yourmode of transportation have more than two or three wheels?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: They are the same requirements as motocrycles[NEWLINE]user: ok then that does not apply to me. Thank you[NEWLINE][BOUNDARY][NEWLINE]agent: Did you complete the document guide?[NEWLINE]user: I am sorry no I did not.[NEWLINE][BOUNDARY][NEWLINE]user: what are the requirements in obtaining a moped liscense?[NEWLINE]agent: There are permit restrictions to all permit classes[NEWLINE]user: What if they are 16 years old?[NEWLINE]agent: If they are that age Junior operator restrictions apply to class DJ and MJ permits and driver licenses.[NEWLINE][BOUNDARY][NEWLINE]user: What is a limited use motocycle?
user: id like to register a moped[NEWLINE]agent: is it a limited used moped?[NEWLINE]user: no a regular moped, it has 2 wheels and moves around 50mph[NEWLINE]agent: does it have 3 wheels?[NEWLINE][BOUNDARY][NEWLINE]user: i have a document i can bring to an office[NEWLINE]agent: i have a manual and a license[NEWLINE]user: i am in the UK where do i bring my documents?[NEWLINE]agent: i can see your local office to bring them and will share the address[NEWLINE][BOUNDARY][NEWLINE]user: can i still use my moped without my documents?[NEWLINE]agent: you are still able to use your moped just bring the documents to us to copy and have on file[NEWLINE][BOUNDARY][NEWLINE]user: i will also bring proof of insurance and my id card[NEWLINE]agent: if your insurance is up to date there will be no issues[NEWLINE]user: i have full insurance and full drivers permit
user: I just passed my test and I want to know what is next.[NEWLINE]agent: You will receive an interim license that will allow you to drive and that you must to keep it with your photo learner permit. You will receive your photo driver license in the mail  in about 2 weeks.[NEWLINE]user: What should I do after passing my road test if I am 16 years old and I have a Class DJ driver license?[NEWLINE]agent: You must obey the restrictions for junior drivers. For more information, I invite you to see the Graduated Driver License GDL Law and restrictions on drivers under age 18.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I fail my test?[NEWLINE]agent: No problem if you fail your test.[NEWLINE]user: What happens if I fail my non-commercial license road test?[NEWLINE]agent: Your learner permit remains valid until the expiration date.[NEWLINE]user: What if my learner permit expires before my next road test?
user: Hi, i'm going to take my road test soon, and i know is getting way ahead, but i wanted to know what happens once i pass the test?[NEWLINE]agent: Once you pass your test, the license examiner will give you an interim license. Until you receive your photo drive license by mail in a period of two weeks, the interim license will allow you to drive, so keep it along you photo learner permit all the time.[NEWLINE]user: Wow, that's cool, and what if i'm still under 18? Is there any advice you could give me?[NEWLINE]agent: If you still underage, then you must know you have to obey any restrictions for those junior drivers. For more information, please check the Graduated Driver License law and restrictions.[NEWLINE][BOUNDARY][NEWLINE]user: Um, ok, i'll check that out. Listen, i went for that myself, but i wanted to know for a friend. Where she can find more information about pre-licensing certificate?[NEWLINE]agent: Very simple. Just need to tell her to check the Prepare for your Road Test document. There she'll find out all the info she wants to know, as the fee she must pay, for example.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks, i'll tell her. uh, i don't want to think about it, but, what happens if i fail may test?[NEWLINE]agent: I understand your concerns. In that case, you'll be able to keep using your learner permit until you get another road test.[NEWLINE]user: Ok,but what if my permit expires before that? Can i get a new one and not miss my test?
user: I have passed my road test, now what?[NEWLINE]agent: You will receive an interim license that allows you to drive. Keep the interim license with your photo learner permit. You will receive your photo driver license in the mail  in about 2 weeks.[NEWLINE]user: What should I do if I am 17 years old and I have a DJ Class driver's license?[NEWLINE]agent: You must obey the restrictions for junior drivers. Please, see "Graduated Driver License GDL Law and restrictions on drivers under age 18" for more information.[NEWLINE][BOUNDARY][NEWLINE]user: I would like to pay for additional tests, how can I do it?[NEWLINE]agent: Did you fail your road test?[NEWLINE]user: Sadly yes[NEWLINE]agent: You can pay for additional tests online or by phone.[NEWLINE]user: How can I get one a Pre-Licensing Course Certificate MV-278?[NEWLINE]agent: First of all, see "Prepare for your road test". Then the fee for up to two road tests for a non-commercial license is included in your $10 driver license application fee. The earliest date is within three to five weeks.[NEWLINE]user: My temporary learner permit is without a photo... is this a problem?
user: What happens if I fail my road test?[NEWLINE]agent: The main thing is not to worry, it's not the end of the world[NEWLINE]agent: Is it a non-commercial license road test that you have failed?[NEWLINE]user: Yes, it is[NEWLINE]agent: In this instance, your learner permit remains in place until the normal expiration date[NEWLINE][BOUNDARY][NEWLINE]user: What ways are there for me to pay for any additional road tests that I have to undertake?[NEWLINE]user: If I have a temporary learner permit, without a photo, how do I pay for any additional road tests?[NEWLINE]agent: If your license is temporary, you must bring your NY State driver license with you, or alternatively, a NY State non-driver ID Card[NEWLINE]user: How do I pay for an additional road test after failing the initial test?