elplaguister/DTS_session_datasets huggingface dataset:
user: What does a standard complaint process entail?[NEWLINE]agent: Has a complaint been filed against you?[NEWLINE]user: No.[NEWLINE]agent: Has the complaint been resolved with the CSR?[NEWLINE]user: Not even.[NEWLINE][BOUNDARY][NEWLINE]user: I would like to take this in front of a judge, can you run me through what will happen?[NEWLINE]agent: Yes if it goes to court you are entitled to hire an attorney and to bring that attorney to the hearing.   The DMV will be the petitioner and the complainant may be a witness for the case.[NEWLINE]agent: And would you like to know for after the hearing?[NEWLINE]user: No that's okay, I've already read about that.[NEWLINE]agent: There is a difference between civil and criminal outcomes, does that apply to you?[NEWLINE]user: Yes could I lose my truck?
user: Hello I need information about AFI's investigation process[NEWLINE]agent: AFI will carry out a formal investigation. The result may not be an action, a warning letter, an investigation notice placed in your file, or a formal administrative hearing before an ALJ administrative law judge.[NEWLINE]agent: Do you want to know what Vehicle Safety does when it begins the hearing process?[NEWLINE]user: no i don't know what it does[NEWLINE]agent: Do you want to know what happens if you accept the exemption?[NEWLINE]user: do not[NEWLINE]agent: want to know what to do if the offer is rejected?[NEWLINE]user: do not[NEWLINE]user: And how can I get an opportunity for a hearing exemption?[NEWLINE]agent: When Vehicle Safety begins the hearing process, you may be offered the opportunity through a "hearing waiver" to admit the charges and pay a specific monetary fine and / or accept a suspension.[NEWLINE][BOUNDARY][NEWLINE]user: and then I pay my fine and what happens?
user: If I have a Complaint filed against my business[NEWLINE]agent: The New York State Department of Motor Vehicles DMV regulates all repair shops, inspection stations, dealers, vehicle dismantlers and other related businesses in New York[NEWLINE]agent: you want to know how to legally operate as such a business[NEWLINE]user: not[NEWLINE]user: but what would be the requirements?[NEWLINE]agent:  you must register with the DMV. Once your application is approveds  you will receive a certificate from the DMV[NEWLINE][BOUNDARY][NEWLINE]user: Should I file a complaint against an inspection station or a certified inspector?[NEWLINE]agent:  please report a problem with a DMV regulated automotive business[NEWLINE][BOUNDARY][NEWLINE]user: can you give me details of Investigation process[NEWLINE]agent: The AFI will conduct a formal investigation. The result may be no action, a warning letter Notice of Investigation placed in your file, or a formal administrative hearing before an Administrative Law Judge ALJ[NEWLINE]agent: want to know When Vehicle Safety starts the hearing process[NEWLINE]user: yes[NEWLINE]agent: you may be offered the opportunity through a " hearing waiver " to admit to the charges and to either pay a specified monetary penalty and/or to accept a suspension[NEWLINE][BOUNDARY][NEWLINE]user: if they don't approve it?
user: Hi there. I have a issue with a complaint filed against me.[NEWLINE]agent: You must know the new york state department of motor vehicles DMV regulates all the vehicle related businesses in new york.[NEWLINE]agent: Are you operating any business related to this area?[NEWLINE]user: No, I don't have anything related to that.[NEWLINE]user: But what would I need if I want to do business on that area?[NEWLINE]agent: You need to register with the DMV and once your application is approved yo will get the certification from the DMV.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, That's sounds good to me. During this process, what will happen if I don't like the offer they make me?[NEWLINE]agent: In that case a hearing must be held.[NEWLINE]user: The hearing will be related to the safety?[NEWLINE]agent: That's correct. You can have the opportunity to get a hearing waiver to admit the charges and pay a monetary penalty or accept a suspension.[NEWLINE]user: If I do that i still have to go to the hearing?[NEWLINE]agent: No, you won't required the hearing.[NEWLINE][BOUNDARY][NEWLINE]user: But, then I will still need to get certificated by the NY DMV?
user: Someone filed a complaint against my business and I need help understanding the complaint process.[NEWLINE]agent: Was the complaint filed against you?[NEWLINE]user: No, against my business.[NEWLINE]agent: Has the complaint yet to be resolved by the CSR?[NEWLINE]user: Yeah, it hasn't been resolved yet.[NEWLINE]agent: Since the CSR was not able to resolve your complaint, your case will now be sent to an Automotive Facilities Inspector for a formal investigation.[NEWLINE][BOUNDARY][NEWLINE]user: What happens after the investigation?[NEWLINE]agent: This will depend on what is found in the investigation. The result could be no action at all, a warning letter Notice of Investigation put in your file, or a formal administrative hearing before an Administrative Law Judge.[NEWLINE]user: They said something about a hearing waiver where I would just pay a monetary penalty. What if I don't accept the waiver?[NEWLINE]agent: If you reject their offer, a hearing must be held.[NEWLINE][BOUNDARY][NEWLINE]user: What does the hearing process entail?
user: need to know more about this complaint that I got[NEWLINE]agent: Has a complaint been filed against you?[NEWLINE]user: yes, that is why I need more info[NEWLINE]agent: A Consumer Services Representative from the DMV will contact you in an attempt to resolve this complaint.  They will explain the nature of the complaint and will also inform you of your rights, responsibilities, and your liability.[NEWLINE][BOUNDARY][NEWLINE]user: what happens if I reject whatever they offer and I want to fight?[NEWLINE]agent: If the offer is rejected, a hearing will be held.[NEWLINE][BOUNDARY][NEWLINE]user: what should I do to be prepared?[NEWLINE]agent: Keep a copy of all important paperwork in an easy-to-access location[NEWLINE][BOUNDARY][NEWLINE]user: what could happen if we go to a hearing?[NEWLINE]agent: The result of the hearing may be no action, a civil penalty, and/or a suspension or revocation of your ability to operate as a vehicle related business in New York State. You may also be offered the opportunity to pay restitution to the consumer in lieu of the fines and/or penalties, or to have the penalty reduced.[NEWLINE][BOUNDARY][NEWLINE]user: but before that we can try to resolve this right?
user: Hey, good evening. Can you talk me about the process behind a complaint against a inspection station?[NEWLINE]agent: Has a complaint been filed against you?[NEWLINE]user: No, thankfully no.[NEWLINE]agent: Are you asking about this because you have a unresolved complaint then?[NEWLINE]user: No, i'm not asking for that neither.[NEWLINE][BOUNDARY][NEWLINE]user: You know, it doesn't matter. Look, please clarify me something. Lets say there's a process and i get some penalties from the judge. What should i do there then?[NEWLINE]agent: Most important thing there is that your actions have to be aimed to not lose your operating privileges. So, best advice is to pay any fines and penalties imposed by a judge. In any case, you get a notification letter from DMV shortly after the process.[NEWLINE][BOUNDARY][NEWLINE]user: And it happens similarly when it is about a unresolved complaint?[NEWLINE]agent: Not quite. In that scenario, your case would be sent to an Automotive Facilities Inspector for a formal investigation. When that happens, is advisable to cooperate fully with DMV's inquiries.[NEWLINE][BOUNDARY][NEWLINE]user: I guess there could be a chance to just pay up and be free of furhter process, isn't?
user: Hi. I would like to get some orientation on a complaint.[NEWLINE]agent: Is this complaint against you?[NEWLINE]user: Yes, is against me.[NEWLINE]agent: Alright. If the complaint is against you, then a consumer services representative from the dmv will contact you so this complaint find a resolution.[NEWLINE][BOUNDARY][NEWLINE]user: But they will contact me about the specific problem I got, right?[NEWLINE]agent: That's right. They are advised to contact the dmv consumer and facilities services complaint unit.[NEWLINE][BOUNDARY][NEWLINE]user: There could be any legal process with this?[NEWLINE]agent: Yes. There may be the opportunity to pass through a hearing waiver to admit the charges and to pay a monetary penalty.[NEWLINE][BOUNDARY][NEWLINE]user: And what happens if I get revoked or something?[NEWLINE]agent: If that's the case, then you'll have to surrender all supplies and cease to operate.[NEWLINE]user: And this will be permanent or I will still have the chance to pay the penalty?[NEWLINE]agent: You can pay your fine or penalty, and then you be able to get back to business.[NEWLINE][BOUNDARY][NEWLINE]user: So, if I don't pay I can end in a hearing, right?
user: Tell about the investigation process[NEWLINE]agent: The AFI will conduct a formal investigation. The result may not be any action, an investigation notification warning letter placed in your file, or a formal administrative hearing before an administrative law judge (ALJ).[NEWLINE]agent: Did the vehicle safety start the hearing process?[NEWLINE]user: No, not yet[NEWLINE]agent: Was the waiver accepted?[NEWLINE]user: Yes, it was[NEWLINE]agent: In that case, no hearing is required[NEWLINE][BOUNDARY][NEWLINE]user: What if I am revoked?[NEWLINE]agent: Then you need to surrender all supplies and cease to operate[NEWLINE][BOUNDARY][NEWLINE]user: What if the offer is rejected?[NEWLINE]agent: A hearing must be held[NEWLINE][BOUNDARY][NEWLINE]user: And what happens if the ALJ only imposes civil penalties?
user: how is the claim process for concession companies and carriers[NEWLINE]agent: complaint has been filed against you?[NEWLINE]user: yes[NEWLINE]agent: a Consumer Services Rep from the DMV will contact you in an attempt to resolve this complaint. The CSR will explain the nature of the complaint and will also inform you of your rights, responsibilities, and your liability[NEWLINE][BOUNDARY][NEWLINE]user: such as the hearing result process.[NEWLINE]agent:  the ALJ may sustain some, all, or none of the charges. There may be no action, a warning, the imposition of a suspension, revocation, and/or civil penalties[NEWLINE]user: If the ALJ only imposes civil penalties?[NEWLINE]agent: you must pay all fines and penalties[NEWLINE]user: what are my rights[NEWLINE]agent: You are entitled to hire an attorney and to bring that attorney to the hearing. The DMV is the petitioner is this case and the complainant may be a witness for the case.[NEWLINE]user:  If the ALJ only imposes civil penalties
user: how is the hearing process[NEWLINE]agent: You are entitled to hire an attorney and to bring that attorney to the hearing. The DMV is the petitioner is this case and the complainant may be a witness for the case[NEWLINE]agent: you already have your hearing result[NEWLINE]user: yes[NEWLINE]agent: the ALJ may sustain some, all, or none of the charges. There may be no action, a warning, the imposition of a suspension, revocation, and/or civil penalties[NEWLINE]user: if I pay my fine and serve your period of suspension[NEWLINE]agent: you will be back in business after complete compliance[NEWLINE]user: if I appeal?[NEWLINE]agent:  you have 60 days from the date of the ALJs decision to file the Appeal From DMV Hearing Determination PDF AA-33A, which must be accompanied by the appropriate filing fee[NEWLINE][BOUNDARY][NEWLINE]user: If a complaint has been filed against me[NEWLINE]agent:  a Consumer Services Rep from the DMV will contact you in an attempt to resolve this complaint. The CSR will explain the nature of the complaint and will also inform you of your rights, responsibilities, and your liability[NEWLINE][BOUNDARY][NEWLINE]user: Si el ALJ solo impone sanciones civiles?
user: Hello I need information about the Claim Process[NEWLINE]agent: Has a complaint been filed against you?[NEWLINE]user: do not[NEWLINE]agent: and your complaint is not resolved with the CSR?[NEWLINE]user: Yes[NEWLINE]agent: If the complaint is not resolved with the CSR, the case will be sent to an AFI Automotive Facilities Inspector for a formal investigation.[NEWLINE][BOUNDARY][NEWLINE]user: and what happens when Vehicle Safety starts the hearing process?[NEWLINE]agent: When Vehicle Safety begins the hearing process, you may be offered the opportunity through a "hearing waiver" to admit the charges and pay a specific monetary fine and / or accept a suspension.[NEWLINE][BOUNDARY][NEWLINE]user: If I choose to appeal?[NEWLINE]agent: If you choose to appeal, you have 60 days from the date of the administrative judge's decision to file the appeal of the DMV hearing determination in PDF [2] AA-33A, which must be accompanied by the applicable filing fee.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have a Complaint against my business?
user: I need help with complaints[NEWLINE]agent: Has a complaint been filed against you?[NEWLINE]user: no, we haven't gotten one but I am helping someone with an active complaint[NEWLINE]agent: Has the complaint not been resolved with the CSR?[NEWLINE]user: yes it is still being resolved[NEWLINE]agent: The case will be sent to an Automotive Facilities Inspector for a formal investigation.  Costly penalties, fines, and the loss of valuable customers can be avoided by responding to all DMV inquiries in a timely manner.[NEWLINE][BOUNDARY][NEWLINE]user: what if someone is revoked in a hearing?[NEWLINE]agent: They must surrender all supplies and cease to operate[NEWLINE][BOUNDARY][NEWLINE]user: what else can happen in a hearing?[NEWLINE]agent: The result of the hearing may be no action, a civil penalty, and/or a suspension or revocation of your ability to operate as a vehicle related business in New York State. You may also be offered the opportunity to pay restitution to the consumer in instead of the fines and/or penalties, or to have the penalty reduced.[NEWLINE]user: who does the investigation when there is a complaint dispute?
user: I need to know more about dealing with complaints[NEWLINE]agent: Has a complaint been filed against you?[NEWLINE]user: yes[NEWLINE]agent: Okay, a Consumer Services Rep from the DMV will contact you in an attempt to resolve this complaint. The CSR will explain the nature of the complaint and will also inform you of your rights, responsibilities, and your liability.[NEWLINE][BOUNDARY][NEWLINE]user: do you tell people to sue us or go to the BBB when they have an issue with us?[NEWLINE]agent: The DMV advises all consumers who have a complaint against a dealer, inspection station, repair shop, or dismantler to make an attempt to resolve their complaint with the business manager.[NEWLINE]user: what do you advise them if they don't get a favorable resolution?[NEWLINE]agent: The consumer is advised to contact the DMV Consumer & Facilities Services Complaint Unit.  You should keep a copy of all work orders in an easy-to-access location to protect your business.[NEWLINE][BOUNDARY][NEWLINE]user: how can a hearing end if it comes to that?[NEWLINE]agent: There may be no action, a warning, the imposition of a suspension, revocation, and/or civil penalties.[NEWLINE][BOUNDARY][NEWLINE]user: what happens when they investigate?[NEWLINE]agent: You may be offered the opportunity through a "hearing waiver" to admit to the charges and to either pay a specified monetary penalty and/or to accept a suspension.[NEWLINE]user: If I admit to the charges will it be over?
user: I need a quick lesson on complaints and all of that[NEWLINE]agent: Has a complaint been filed against your business?[NEWLINE]user: yes[NEWLINE]agent: Okay, well a Consumer Services Rep from the DMV will contact you in an attempt to resolve this complaint. The CSR will explain the nature of the complaint and will also inform you of your rights, responsibilities, and your liability.[NEWLINE][BOUNDARY][NEWLINE]user: what if we think there was no wrongdoing from our part and we say no to resolving this in favor of the person who complained?[NEWLINE]agent: If any offer is rejected then a hearing must be held[NEWLINE][BOUNDARY][NEWLINE]user: who gets involved if we don't come to an agreement when the DMV consumer rep tries to resolve this?[NEWLINE]agent: If it is not resolved the case will be sent to an Automotive Facilities Inspector for a formal investigation.[NEWLINE][BOUNDARY][NEWLINE]user: what might the hearing end in?[NEWLINE]agent: The result of the hearing may be no action, a civil penalty, and/or a suspension or revocation of your ability to operate as a vehicle related business in New York State. You may also be offered the opportunity to pay restitution to the consumer in instead of the fines and/or penalties, or to have the penalty reduced.[NEWLINE][BOUNDARY][NEWLINE]user: and the DMV runs all of this?
user: Hello there. How are you doing? I came here because there was a complaint filed against me and I don't know what to do about it.[NEWLINE]agent: Then you're in the right place. First of all, you should know that the New York State Department of Motor Vehicles (DMV) regulates all repair shops, inspection stations, dealers, vehicle dismantlers and other related businesses in NY State.[NEWLINE]user: Yes. And if I want to run a business legally?[NEWLINE]agent: Then you must register with the DMV. Once your application is approved you will receive a certificate from the DMV.[NEWLINE][BOUNDARY][NEWLINE]user: Now, let's say I demand a hearing, how does that work?[NEWLINE]agent: You are entitled to hire an attorney and to bring that attorney to the hearing. The DMV is the petitioner is this case and the complainant may be a witness for the case.[NEWLINE]agent: Would you like to know what happens after the hearing?[NEWLINE]user: No, thanks. I can imagine that.[NEWLINE]agent: Would you like to know what happens if the ALJ only imposes civil penalties?[NEWLINE]user: Sure, go ahead.[NEWLINE]agent: In order to prevent the loss of your operating privilege, you must pay all fines and penalties then. You will receive a letter from the DMV shortly after the hearing.[NEWLINE]user: I have to pay? Great. What if I choose to appeal such a decision?[NEWLINE]agent: In that case you have 60 days from the date of the ALJs decision to file the Appeal From DMV Hearing Determination (AA-33A), which must be accompanied by the appropriate filing fee.[NEWLINE][BOUNDARY][NEWLINE]user: What if someone filed a complaint with me (which is the case) and that complaint is not successful?
user: Tlak me about the Graduated License Law and Restrictions for Drivers under 18, please.[NEWLINE]agent: In addition to the learner permit restrictions that apply to everyone, the Graduate License Law imposes restrictions on drivers under the age of 18 who have a Junior Learner's Permit or a Junior Class DJ, MJ, or DJMJ driver's license. The restrictions depend on other factors.[NEWLINE]agent: Have you met the restrictions?[NEWLINE]user: Yes, I've met.[NEWLINE]agent: Perfect! Your junior learner permit or junior driver will not be suspended or revoked, which is what could happen if you do not comply with the restrictions.[NEWLINE][BOUNDARY][NEWLINE]user: How far am I allowed to drive?[NEWLINE]agent: Your driving privileges will vary depending on the geographic region in which you will be driving. You can drive to upstate New York, which is defined as any county north of the New York border.[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm 16 years old and I have a learner permit?[NEWLINE]agent: If you are 16, you must obey any restrictions imposed by the state that issued your permit.[NEWLINE][BOUNDARY][NEWLINE]user: Where else can I drive?[NEWLINE]agent: New York City which is defined by the five Boroughs[NEWLINE][BOUNDARY][NEWLINE]user: Can I drive outside of New York State?[NEWLINE]agent: You can do it, but first you must make sure your learner permit or driver license is valid to drive outside your home state.[NEWLINE][BOUNDARY][NEWLINE]user: I'm 17, can I get a class D or M license?
user: can you give me details of The Graduated License Law and Restrictions for Drivers under 18[NEWLINE]agent:  In addition to the learner permit restrictions that apply to everyone  , the Graduated License Law places restrictions on drivers under 18 years of age who have a junior learner permit or junior driver license Class DJ, MJ or DJMJ. The restrictions depend on0[NEWLINE]agent: desea conocer si Si no cumple con las restricciones?[NEWLINE]user: yes[NEWLINE]agent: your junior learner permit or junior driver license could be suspended or revoked for 60 days[NEWLINE][BOUNDARY][NEWLINE]user: hasta donde puedo llegar conduciendo?[NEWLINE]agent: Your driving privileges will vary depending on which of the following three geographic regions you will be driving insUpstate New York which is defined as any county north of the NYC border[NEWLINE][BOUNDARY][NEWLINE]user: Can I drive in New York State with a learner permit, junior learner or junior driver license from another state?[NEWLINE]agent:  you are under age 16?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]user: Can I drive outside of New York State with a junior driver's license?[NEWLINE]agent:  You may drive outside New York State with your NY State junior learner permit or junior driver license if it is allowed by the laws of the other state[NEWLINE][BOUNDARY][NEWLINE]user: If I don't change my junior license to a senior license
user: I'm under 18 and would like to get a learner's permit and would like to know about any restrictions that might entail.[NEWLINE]agent: For those under 18 years of age, the Graduated License Law places restrictions on drivers who have a junior learner permit or junior driver license Class DJ, MJ or DJMJ.[NEWLINE]agent: Would you like to know the penalties for non-compliance?[NEWLINE]user: Yes please.[NEWLINE]agent: Non-compliance would mean that your junior learner permit or junior driver license could be suspended or revoked for 60 days.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get a different class license if I am under 18?[NEWLINE]agent: Are you 17 years of age?[NEWLINE]user: No I am 16.[NEWLINE]agent: Once you become 17 you will be eligible to change your junior license to a senior license. Would you like to know the details?[NEWLINE]user: No I'll find out later.[NEWLINE]agent: Are you sure, it is important?[NEWLINE]user: Okay then, shoot.
user: Hello, hope you're in good health. I came here to ask about the graduated license law and restrictions for drivers under 18. What can you tell me about it?[NEWLINE]agent: In addition to the learner permit restrictions that apply to everyone, the Graduated License Law places restrictions on drivers under 18 years of age who have a junior learner permit or junior driver license Class DJ, MJ or DJMJ.[NEWLINE]agent: Do you NOT comply with these restrictions?[NEWLINE]user: No, I do comply. I would never willingly violate the law.[NEWLINE][BOUNDARY][NEWLINE]user: What do I have to do to change my junior license to a senior license?[NEWLINE]agent: Simply bring your junior license and the Student Certificate of Completion (MV-285) that you received from your instructor to any DMV office. You must return your certificate and junior license to receive the senior license.[NEWLINE][BOUNDARY][NEWLINE]user: I see. And can you tell me what the restrictions I'm under depend on?[NEWLINE]agent: Yes, the restrictions depend on several things.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know where will you be driving?[NEWLINE]user: No, not yet.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like a map of regions?[NEWLINE]user: Yes, an overview would be very nice.[NEWLINE][BOUNDARY][NEWLINE]user: And while we're at it, can you tell me what the difference between a junior learner permit and a junior driver license is?