elplaguister/DTS_session_datasets huggingface dataset:
user: What does a standard complaint process entail?[NEWLINE]agent: Has a complaint been filed against you?[NEWLINE]user: No.[NEWLINE]agent: Has the complaint been resolved with the CSR?[NEWLINE]user: Not even.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I would like to take this in front of a judge, can you run me through what will happen?[NEWLINE]agent: Yes if it goes to court you are entitled to hire an attorney and to bring that attorney to the hearing.   The DMV will be the petitioner and the complainant may be a witness for the case.[NEWLINE]agent: And would you like to know for after the hearing?[NEWLINE]user: No that's okay, I've already read about that.[NEWLINE]agent: There is a difference between civil and criminal outcomes, does that apply to you?[NEWLINE]user: Yes could I lose my truck?[NEWLINE]agent: You must pay all fines and penalties in order to maintain your operating privilege. You will receive a letter from the DMV shortly after the hearing.[NEWLINE][BOUNDARY][NEWLINE]user: a somewhat related issue, I need to file a complaint against the DMV regulated auto company, by what means could I do it?
user: Hello I need information about AFI's investigation process[NEWLINE]agent: AFI will carry out a formal investigation. The result may not be an action, a warning letter, an investigation notice placed in your file, or a formal administrative hearing before an ALJ administrative law judge.[NEWLINE]agent: Do you want to know what Vehicle Safety does when it begins the hearing process?[NEWLINE]user: no i don't know what it does[NEWLINE]agent: Do you want to know what happens if you accept the exemption?[NEWLINE]user: do not[NEWLINE]agent: want to know what to do if the offer is rejected?[NEWLINE]user: do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: And how can I get an opportunity for a hearing exemption?[NEWLINE]agent: When Vehicle Safety begins the hearing process, you may be offered the opportunity through a "hearing waiver" to admit the charges and pay a specific monetary fine and / or accept a suspension.[NEWLINE][BOUNDARY][NEWLINE]user: That's helpful to hear. How can I learn more about the DMV's information and hearing process?
user: If I have a Complaint filed against my business[NEWLINE]agent: The New York State Department of Motor Vehicles DMV regulates all repair shops, inspection stations, dealers, vehicle dismantlers and other related businesses in New York[NEWLINE]agent: you want to know how to legally operate as such a business[NEWLINE]user: not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: but what would be the requirements?[NEWLINE]agent:  you must register with the DMV. Once your application is approveds  you will receive a certificate from the DMV[NEWLINE][BOUNDARY][NEWLINE]user: ok I already have them, however before sending my request, what if I don't have an authority certificate?[NEWLINE]agent: Wait. I understand that you don't have a Certificate of Authority?[NEWLINE]user: Yes, i do not have that yet. Is there a problem?[NEWLINE]agent: In fact, there is. If you are lacking that document, then please do not submit your application to us yet.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, o.k, didn't know that was such a deal. I'll have to get it then. Anyway, do you have any other channel for information?
user: Hi there. I have a issue with a complaint filed against me.[NEWLINE]agent: You must know the new york state department of motor vehicles DMV regulates all the vehicle related businesses in new york.[NEWLINE]agent: Are you operating any business related to this area?[NEWLINE]user: No, I don't have anything related to that.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: But what would I need if I want to do business on that area?[NEWLINE]agent: You need to register with the DMV and once your application is approved yo will get the certification from the DMV.[NEWLINE][BOUNDARY][NEWLINE]user: I'd also like to know more about on-site investigations.[NEWLINE]agent: When the automotive facilities inspector AFI arrives to inspect your facility, they will be checking that you have the following items permanently mounted signs visible from the street the AFI will deny your application if the signs are not clearly visible proof of identification for everyone named on the application driver license or other government issued photo ID. When the automotive facilities inspector arrives on the scene for an on-site investigation, what will happen?[NEWLINE][BOUNDARY][NEWLINE]user: What is required to become a licensed Inspection Station in the state of New York?[NEWLINE]agent: If you want to become a licensed Inspection Station by the DMV in New York state then you should consult the DMV Commissioner's Motor Vehicle Inspection Regulations.[NEWLINE][BOUNDARY][NEWLINE]user: What topic should I look for?[NEWLINE]agent: You should look for the topic under Inspection.[NEWLINE][BOUNDARY][NEWLINE]user: Is the DMV Commissioner's Motor Vehicle Inspection Regulations able to be downloaded?[NEWLINE]agent: Yes, you can download them and read Facility Requirements Inspection Stations.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I do not have proof of Workers Compensation Insurance at this time?
user: Someone filed a complaint against my business and I need help understanding the complaint process.[NEWLINE]agent: Was the complaint filed against you?[NEWLINE]user: No, against my business.[NEWLINE]agent: Has the complaint yet to be resolved by the CSR?[NEWLINE]user: Yeah, it hasn't been resolved yet.[NEWLINE]agent: Since the CSR was not able to resolve your complaint, your case will now be sent to an Automotive Facilities Inspector for a formal investigation.[NEWLINE]user: How frequently must a vehicle with an MGW of more than 8500 pounds be inspected?[NEWLINE]agent: Vehicles with a MGW over 8500 pounds must get an annual diesel emission inspection.[NEWLINE]user: and if the vehicle is newer than model year 1997 and with a GVWR less than 8501 pounds?[NEWLINE]agent: if the vehicle is also a non-exempt diesel-powered vehicle registered in NY state then it must get an annual OBDII emissions inspection and are exempt from the diesel emissions inspection.[NEWLINE]user: What would be the case if the diesel-powered vehicle is registered in NY State and is older than model year 1996 with a GVWR less than 8501 pounds?[NEWLINE]agent: in that case, the vehicle is exempt from the OBDII emissions inspection, the low - enhanced emissions inspection, or the diesel emissions inspection.[NEWLINE][BOUNDARY][NEWLINE]user: what is needed to become a diesel emissions inspection station?
user: need to know more about this complaint that I got[NEWLINE]agent: Has a complaint been filed against you?[NEWLINE]user: yes, that is why I need more info[NEWLINE]agent: A Consumer Services Representative from the DMV will contact you in an attempt to resolve this complaint.  They will explain the nature of the complaint and will also inform you of your rights, responsibilities, and your liability.[NEWLINE][BOUNDARY][NEWLINE]user: what happens if I reject whatever they offer and I want to fight?[NEWLINE]agent: If the offer is rejected, a hearing will be held.[NEWLINE][BOUNDARY][NEWLINE]user: Are you aware of the significance of learning how to become an authorized inspection station?[NEWLINE]agent: o become a licensed Inspection Station by the Department of Motor Vehicles DMV in New York Statesconsult the DMV Commissioner s Motor Vehicle Inspection Regulations pdf CR-79download and read Facility Requirements Inspection Stations pdf  VS-143[NEWLINE][BOUNDARY][NEWLINE]user: What else do I need to know?[NEWLINE]agent:  In addition to the items listed above, the AFI will be examine your location for these characteristicss a mailbox at the business address dedicated to your business only mailboxes shared with other businesses or entities are not acceptable[NEWLINE][BOUNDARY][NEWLINE]user: and how is the process by mail[NEWLINE]agent: Send your completed application, a copy of your Sales Tax Certificate of Authority and all fees to[NEWLINE][BOUNDARY][NEWLINE]user: which is the topic[NEWLINE]agent: Inspection[NEWLINE][BOUNDARY][NEWLINE]user: can you give me details of Computerized Vehicle Inspection System
user: Hey, good evening. Can you talk me about the process behind a complaint against a inspection station?[NEWLINE]agent: Has a complaint been filed against you?[NEWLINE]user: No, thankfully no.[NEWLINE]agent: Are you asking about this because you have a unresolved complaint then?[NEWLINE]user: No, i'm not asking for that neither.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: You know, it doesn't matter. Look, please clarify me something. Lets say there's a process and i get some penalties from the judge. What should i do there then?[NEWLINE]agent: Most important thing there is that your actions have to be aimed to not lose your operating privileges. So, best advice is to pay any fines and penalties imposed by a judge. In any case, you get a notification letter from DMV shortly after the process.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. I'd also like to know How do I place a complaint against a DMV regulated automotive business? can I email them?[NEWLINE]agent:  Attach and then email the completed report as well as any supporting documents to[NEWLINE]user: I also need more info about Complaint process. And does the same thing happen when there is an unresolved complaint?[NEWLINE]agent: Not quite. In that scenario, your case would be sent to an Automotive Facilities Inspector for a formal investigation. When that happens, is advisable to cooperate fully with DMV's inquiries.[NEWLINE][BOUNDARY][NEWLINE]user: I guess there could be a chance to just pay up and be free of furhter process, isn't?
user: Hi. I would like to get some orientation on a complaint.[NEWLINE]agent: Is this complaint against you?[NEWLINE]user: Yes, is against me.[NEWLINE]agent: Alright. If the complaint is against you, then a consumer services representative from the dmv will contact you so this complaint find a resolution.[NEWLINE][BOUNDARY][NEWLINE]user: But they will contact me about the specific problem I got, right?[NEWLINE]agent: That's right. They are advised to contact the dmv consumer and facilities services complaint unit.[NEWLINE][BOUNDARY][NEWLINE]user: Can I apply to DMV if I don't have proof of workers' compensation insurance?[NEWLINE]agent: Don't do it! it is a required document for registration so i suggest you to get it first before applying.[NEWLINE][BOUNDARY][NEWLINE]user: In addition to the listed items on the website, what will the AFI do? I'm kind of lost in that section.[NEWLINE]agent: the AFI will be examine your location for these characteristics:A mailbox at the business address dedicated to your business only.[NEWLINE][BOUNDARY][NEWLINE]user: What is necessary to become a licensed inspection station? Where can i find information regarding this
user: Tell about the investigation process[NEWLINE]agent: The AFI will conduct a formal investigation. The result may not be any action, an investigation notification warning letter placed in your file, or a formal administrative hearing before an administrative law judge (ALJ).[NEWLINE]agent: Did the vehicle safety start the hearing process?[NEWLINE]user: No, not yet[NEWLINE]agent: Was the waiver accepted?[NEWLINE]user: Yes, it was[NEWLINE]agent: In that case, no hearing is required[NEWLINE][BOUNDARY][NEWLINE]user: I'm hoping to find out as well. How do I file a complaint against a DMV-licensed auto shop? Is it okay if I send everything I have?[NEWLINE]agent: Send the complaint report and any supporting documents[NEWLINE][BOUNDARY][NEWLINE]user: I understand, I have a question about the hearing process, what happens if I am revoked in this?[NEWLINE]agent: Then you need to surrender all supplies and cease to operate[NEWLINE][BOUNDARY][NEWLINE]user: What if the offer is rejected?[NEWLINE]agent: A hearing must be held[NEWLINE][BOUNDARY][NEWLINE]user: And what happens if the ALJ only imposes civil penalties?
user: how is the claim process for concession companies and carriers[NEWLINE]agent: complaint has been filed against you?[NEWLINE]user: yes[NEWLINE]agent: a Consumer Services Rep from the DMV will contact you in an attempt to resolve this complaint. The CSR will explain the nature of the complaint and will also inform you of your rights, responsibilities, and your liability[NEWLINE][BOUNDARY][NEWLINE]user: About the proof of business name, can I send any other paper if I do not have this proof of business name? Without this I could send the application to the DMV?[NEWLINE]agent: Don't Submit a DMV Application Yet!    Corporations and LLC: You must send a copy of your State Department filing receipt. Instructions for filing can be found on the New York State Department website[NEWLINE][BOUNDARY][NEWLINE]user: How do I register as a licensed retail distributor?[NEWLINE]agent: To Register as a New York State Department of Motor Vehicle Licensed Retail Dealer   consult the Regulations of the DMV Commissioner for dealers and transporters of motor vehicles pdf CR-78   download and read Installation Requirements - Distributors / Carriers pdf[NEWLINE][BOUNDARY][NEWLINE]user: What if I don't have my Certificate of Authority?[NEWLINE]agent: Don't submit an application with the DMV yet!    The authority certificate and sales tax identification number are issued by the New York State Department of Taxation and Finance DTF. You can apply by visiting the NY State DTF website. Be sure to record your sales tax ID on the original Installation Request.[NEWLINE][BOUNDARY][NEWLINE]user: Where can i get more information?
user: how is the hearing process[NEWLINE]agent: You are entitled to hire an attorney and to bring that attorney to the hearing. The DMV is the petitioner is this case and the complainant may be a witness for the case[NEWLINE]agent: you already have your hearing result[NEWLINE]user: yes[NEWLINE]agent: the ALJ may sustain some, all, or none of the charges. There may be no action, a warning, the imposition of a suspension, revocation, and/or civil penalties[NEWLINE][BOUNDARY][NEWLINE]user: Okay, that's it. I'd also like to learn more about the DMV-regulated automobile industry. What happens if I don't get a satisfactory resolution?[NEWLINE]agent: Y can file a complaint by submitting a Vehicle Safety Complaint Report PDF VS-35 along with any supporting documents to the DMV Consumer & Facilities Services Complaint Unit.To submit electronically, download the complaint report available at the link above to your personal device  Attach and then email the completed report as well as any supporting documents.[NEWLINE][BOUNDARY][NEWLINE]user: I have a fine in my business, if I cancel it and meet the suspension period, can I operate again?[NEWLINE]agent: you will be back in business after complete compliance[NEWLINE]user: if I appeal?[NEWLINE]agent:  you have 60 days from the date of the ALJs decision to file the Appeal From DMV Hearing Determination PDF AA-33A, which must be accompanied by the appropriate filing fee[NEWLINE][BOUNDARY][NEWLINE]user: If a complaint has been filed against me[NEWLINE]agent:  a Consumer Services Rep from the DMV will contact you in an attempt to resolve this complaint. The CSR will explain the nature of the complaint and will also inform you of your rights, responsibilities, and your liability[NEWLINE][BOUNDARY][NEWLINE]user: Si el ALJ solo impone sanciones civiles?
user: Hello I need information about the Claim Process[NEWLINE]agent: Has a complaint been filed against you?[NEWLINE]user: do not[NEWLINE]agent: and your complaint is not resolved with the CSR?[NEWLINE]user: Yes[NEWLINE]agent: If the complaint is not resolved with the CSR, the case will be sent to an AFI Automotive Facilities Inspector for a formal investigation.[NEWLINE][BOUNDARY][NEWLINE]user: Do you know what a surety bond is, and how do we know if the bond will be more or less than the stated amount?[NEWLINE]agent: The bond amount depends on the number of vehicles the dealer sold in the previous calendar year, or if the dealer is licensed as a franchised new dealer. We have a chart you can look at[NEWLINE][BOUNDARY][NEWLINE]user: something else I want to ask is if a temporary registration is about to expire can we still sell and get another temporary registration for now and get the title later?[NEWLINE]agent: If you can't get the title certificate you can not get another temporary registration, and according to the DMV Commissioner's Regulations, you cannot sell a vehicle if you do not have proof of ownership.[NEWLINE][BOUNDARY][NEWLINE]user: as is sale?
user: I need help with complaints[NEWLINE]agent: Has a complaint been filed against you?[NEWLINE]user: no, we haven't gotten one but I am helping someone with an active complaint[NEWLINE]agent: Has the complaint not been resolved with the CSR?[NEWLINE]user: yes it is still being resolved[NEWLINE]agent: The case will be sent to an Automotive Facilities Inspector for a formal investigation.  Costly penalties, fines, and the loss of valuable customers can be avoided by responding to all DMV inquiries in a timely manner.[NEWLINE][BOUNDARY][NEWLINE]user: Now I have a completely unrelated concern about bond amounts. How do we know how much the bond would cost more or less?[NEWLINE]agent: The bond amount depends on the number of vehicles the dealer sold in the previous calendar year, or if the dealer is licensed as a franchised new dealer. We have a chart you can look at[NEWLINE][BOUNDARY][NEWLINE]user: something else I want to ask is if a temporary registration is about to expire can we still sell and get another temporary registration for now and get the title later?[NEWLINE]agent: If you can't get the title certificate you can not get another temporary registration, and according to the DMV Commissioner's Regulations, you cannot sell a vehicle if you do not have proof of ownership.[NEWLINE][BOUNDARY][NEWLINE]user: as is sale?
user: I need to know more about dealing with complaints[NEWLINE]agent: Has a complaint been filed against you?[NEWLINE]user: yes[NEWLINE]agent: Okay, a Consumer Services Rep from the DMV will contact you in an attempt to resolve this complaint. The CSR will explain the nature of the complaint and will also inform you of your rights, responsibilities, and your liability.[NEWLINE]user: another query concerning (MV-50). When we fill out form mv50 for a wholesale transaction, what do we put down for the sale price?[NEWLINE]agent: The selling price is not required on form MV-50 when a vehicle is sold wholesale.[NEWLINE][BOUNDARY][NEWLINE]user: how do we know what the bond amount will be more or less?[NEWLINE]agent: The bond amount depends on the number of vehicles the dealer sold in the previous calendar year, or if the dealer is licensed as a franchised new dealer. We have a chart you can look at[NEWLINE][BOUNDARY][NEWLINE]user: something else I want to ask is if a temporary registration is about to expire can we still sell and get another temporary registration for now and get the title later?[NEWLINE]agent: If you can't get the title certificate you can not get another temporary registration, and according to the DMV Commissioner's Regulations, you cannot sell a vehicle if you do not have proof of ownership.[NEWLINE][BOUNDARY][NEWLINE]user: as is sale?
user: I need a quick lesson on complaints and all of that[NEWLINE]agent: Has a complaint been filed against your business?[NEWLINE]user: yes[NEWLINE]agent: Okay, well a Consumer Services Rep from the DMV will contact you in an attempt to resolve this complaint. The CSR will explain the nature of the complaint and will also inform you of your rights, responsibilities, and your liability.[NEWLINE][BOUNDARY][NEWLINE]user: what if we think there was no wrongdoing from our part and we say no to resolving this in favor of the person who complained?[NEWLINE]agent: If any offer is rejected then a hearing must be held[NEWLINE][BOUNDARY][NEWLINE]user: who gets involved if we don't come to an agreement when the DMV consumer rep tries to resolve this?[NEWLINE]agent: If it is not resolved the case will be sent to an Automotive Facilities Inspector for a formal investigation.[NEWLINE][BOUNDARY][NEWLINE]user: What must Corporations and Limited Liability Companies (LLCs) do?[NEWLINE]agent: If you re a Corporation or LLC you must submit a copy of your Filing Receipt from Department of State and instructions can be found on NY State website.[NEWLINE][BOUNDARY][NEWLINE]user: What if I do not have Proof of Workers Compensation Insurance?[NEWLINE]agent: Then you don't have Proof of Workers Compensation Insurance?[NEWLINE]user: Yes, I do not have proof of Workers Compnesation Insurance.
user: Hello there. How are you doing? I came here because there was a complaint filed against me and I don't know what to do about it.[NEWLINE]agent: Then you're in the right place. First of all, you should know that the New York State Department of Motor Vehicles (DMV) regulates all repair shops, inspection stations, dealers, vehicle dismantlers and other related businesses in NY State.[NEWLINE]user: Yes. And if I want to run a business legally?[NEWLINE]agent: Then you must register with the DMV. Once your application is approved you will receive a certificate from the DMV.[NEWLINE][BOUNDARY][NEWLINE]user: Another question is what should we put on the form mv50 for the selling price on a wholesale transaction?[NEWLINE]agent: The selling price is not required on form MV-50 when a vehicle is sold wholesale.[NEWLINE][BOUNDARY][NEWLINE]user: how do we know what the bond amount will be more or less?[NEWLINE]agent: The bond amount depends on the number of vehicles the dealer sold in the previous calendar year, or if the dealer is licensed as a franchised new dealer. We have a chart you can look at[NEWLINE][BOUNDARY][NEWLINE]user: something else I want to ask is if a temporary registration is about to expire can we still sell and get another temporary registration for now and get the title later?[NEWLINE]agent: If you can't get the title certificate you can not get another temporary registration, and according to the DMV Commissioner's Regulations, you cannot sell a vehicle if you do not have proof of ownership.[NEWLINE][BOUNDARY][NEWLINE]user: as is sale?
user: can you give me details of The Graduated License Law and Restrictions for Drivers under 18[NEWLINE]agent:  In addition to the learner permit restrictions that apply to everyone  , the Graduated License Law places restrictions on drivers under 18 years of age who have a junior learner permit or junior driver license Class DJ, MJ or DJMJ. The restrictions depend on0[NEWLINE]agent: desea conocer si Si no cumple con las restricciones?[NEWLINE]user: yes[NEWLINE]agent: your junior learner permit or junior driver license could be suspended or revoked for 60 days[NEWLINE][BOUNDARY][NEWLINE]user: hasta donde puedo llegar conduciendo?[NEWLINE]agent: Your driving privileges will vary depending on which of the following three geographic regions you will be driving insUpstate New York which is defined as any county north of the NYC border[NEWLINE][BOUNDARY][NEWLINE]user: Can I drive in New York State with a learner permit, junior learner or junior driver license from another state?[NEWLINE]agent:  you are under age 16?[NEWLINE]user: not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can I drive outside of New York State with a junior driver's license?[NEWLINE]agent:  You may drive outside New York State with your NY State junior learner permit or junior driver license if it is allowed by the laws of the other state[NEWLINE][BOUNDARY][NEWLINE]user: If I don't change my junior license to a senior license