elplaguister/DTS_session_datasets huggingface dataset:
user: I'm here to figure out how changes to my situation affect my retirement benefits.[NEWLINE]agent: Has a major change happened in your life?[NEWLINE]user: No, I wouldn't call it a major change. A small one perhaps.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Yesterday I received a suspicious call from someone who said he was working for social security. What should I do in such a situation?[NEWLINE]agent: You should hang up and then report details of the call to the Office of the Inspector General. You can do this by submitting a report online.[NEWLINE][BOUNDARY][NEWLINE]user: Another question on  toll - free. Is it possible to call the TTY number on a weekend?[NEWLINE]agent: No the TTY number is only available between 7 a.m. and 7 p.m. Monday through Friday.[NEWLINE]user: Alright, I'll follow your advice. So I want to know what retirement benefits I am entitled to? Can you provide information regarding this?[NEWLINE]agent: Help ensure you get the retirement benefits you should by reviewing the basics like how we determine your benefit amount and who else in your family might be eligible. Visit our Learn About Retirement Benefits page to make sure you know the basics of retirement benefits.[NEWLINE][BOUNDARY][NEWLINE]user: I see that I can set it up to go to my bank, but I'm not sure where to look on the web to do so. Are you able to assist me?[NEWLINE]agent: You need to go to where it says "Sign In / Create your account." Since you have never done this before, you would need to create a new account.[NEWLINE]user: Could you give me the link to create the new account. What should I do after applying for retirement benefits?[NEWLINE]agent: Successfully filing for retirement benefits isn't the end of your Social Security journey. We have resources to save you time on important retirement tasks and keep you in control of your Social Security account benefits through a free my Social Security account.[NEWLINE][BOUNDARY][NEWLINE]user: What if I already receive social security benefits and something has changed?
user: I came here to figure out if I need to report possible changes to my situation to you. Can you assist me with that, please?[NEWLINE]agent: Of course. Was there a major change in your life?[NEWLINE]user: Yes, you could say so.[NEWLINE]agent: In that case letting us know ensures your benefits and information is kept up to date. Remember to tell us whenever there s a change in your life circumstance that could affect your benefits.[NEWLINE][BOUNDARY][NEWLINE]user: I'll remember that. So what if I need help with managing my benefits? Where can I find help?[NEWLINE]agent: Just visit our contact us page for other ways to get support.[NEWLINE][BOUNDARY][NEWLINE]user: Got that. Well, do you by any chance know how I can protect my personal information when doing all these things?[NEWLINE][BOUNDARY][NEWLINE]user: About avoiding phishing emails, what other tips can you give me to avoid email fraud?[NEWLINE]agent: If an email includes a business name, telephone number, or website link, verify the legitimacy of these items by searching for the official number or website in a search engine.Do not respond to emails requesting personal information.Reputable businesses and public agencies will not ask you for personal information in an email.[NEWLINE][BOUNDARY][NEWLINE]agent: You should visit "If You Want Extra Security" to learn about extra verification steps we can add to your account.[NEWLINE][BOUNDARY][NEWLINE]user: Okay. I'm  interested in learning more about Message Center. Is it on the internet?  How can I keep up with the most recent social security news?[NEWLINE]agent: Create your personal my Social Security account to receive important notices online through the Message Center. The Message Center is a secure, convenient portal where you can receive sensitive communications we don t send through email or text.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any further advice on how to keep my personal information safe?
user: Good day. Please tell me, what kind of services does your website offer?[NEWLINE]agent: There are many time-saving options available to you, in shape of many popular online services.[NEWLINE]agent: Do you need help with managing your benefits but you can't find the answer or service?[NEWLINE]user: Yes, I can't find the right service.[NEWLINE]agent: Then you should visit our contact us page for other ways to get support.[NEWLINE][BOUNDARY][NEWLINE]user: Now I need to know if there are any other tools available to help me learn more about phishing. Can you tell me anything about phishing, as I've heard it's a thing?[NEWLINE]agent: For that, you can go to OnGuard Online section.[NEWLINE]user: I will do it, thanks. Well, there have been some changes in my life, do I need to report them to you? I would have no problem doing it, just that I would like to do it if necessary[NEWLINE]agent: Yes, you should. Letting us know ensures your benefits and information is kept up to date. Remember to tell us whenever there s a change in your life circumstance that could affect your benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Good to know. Do you happen to know about its benefits. can you give me a TTY number, please?.[NEWLINE]agent: Yes, our TTY number is 1-800-325-0778[NEWLINE][BOUNDARY][NEWLINE]user: in regards to mySocialSecurity What are the topics covered on your website?
user: Hey, how can I keep my personal information safe?[NEWLINE]agent: Identity theft affects millions of people each year and can cause serious financial and identity-related problems. Protect yourself by securing your personal information, taking the time to understand the threat of identity theft, and exercising caution.[NEWLINE][BOUNDARY][NEWLINE]user: How can I protect myself from fraud?[NEWLINE]agent: Social Security is diligently working at national, regional, and local levels to combat the fraud that undermines our mission to serve the American public.[NEWLINE][BOUNDARY][NEWLINE]user: Regarding the application for retirement benefits, what process should I follow to cancel the application?[NEWLINE]agent: It is noteworthy that you have up to 12 months to withdraw your request, of course if you change your mind.[NEWLINE][BOUNDARY][NEWLINE]user: Where can you obtain more information?[NEWLINE]agent: You can visit Appeal a decision, to further expand the information.[NEWLINE][BOUNDARY][NEWLINE]user: What if you don't live in the United States?
user: Yes, well, I'm a bit confused. I don't know which life changes I need to report to you and which I don't need to report to you. Can you please help me figure this out?[NEWLINE]agent: Of course. Has a major change happened in your life?[NEWLINE]user: Yes, you could say so.[NEWLINE]agent: In that case letting us know ensures your benefits and information is kept up to date. Remember to tell us whenever there's a change in your life circumstance that could affect your benefits.[NEWLINE]user: What if I already receive social security benefits?[NEWLINE]agent: Then you can update much of your information online with your personal my Social Security account.[NEWLINE][BOUNDARY][NEWLINE]user: Can I ask something else? Regarding the amount of benefits my family and I receive, where can I find out?[NEWLINE]agent:  The amount of the Social Security benefits you or your family receives depends on the amount of earnings shown on your record[NEWLINE][BOUNDARY][NEWLINE]user: What is your opinion[NEWLINE]agent: Working, Applying For Retirement, Or Both?[NEWLINE][BOUNDARY][NEWLINE]user: What Age Should You Start To Receive Benefits?
user: Are there any resources and services that would help me stay in control of managing my retirement benefits?[NEWLINE]agent: Yes, there are many options that will save you time and we have some popular ones that could help online.[NEWLINE]agent: Do you need help managing your benefits or cannot find an answer you need?[NEWLINE]user: No, I have found what I need.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Should I report any suspicious activity?[NEWLINE]agent: Have you received a suspicious call from someone claiming to be from Social Security?.[NEWLINE]user: No, I have not received a suspicious call.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Does Social Security do anything to prevent fraud?[NEWLINE]agent: Yes, we are diligently working at national, regional, and local levels to fight fraud.[NEWLINE][BOUNDARY][NEWLINE]user: How do I set up my account for direct deposit?[NEWLINE]agent: First, you will need to sign into your account and select the blue Benefits and Payments Details link. It will be on the right side of the page.[NEWLINE][BOUNDARY][NEWLINE]user: Is it easy to make an account?
user: Hello, can you inform me of the various changes that occur in benefits?[NEWLINE]agent: It occurs when a change occurs in your life.[NEWLINE]user: Can you explain more about the above?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What does my Social Security consist of?[NEWLINE]agent: It is intended to receive important notices online through the Message Center.[NEWLINE][BOUNDARY][NEWLINE]user: By the way, about applying for this at a local office, if I can't apply online, can I do it at a local office?[NEWLINE]agent: If you can't use these services online, your local Social Security office can help you apply. Although our offices are closed to the public, the employees of those offices are helping people over the phone.[NEWLINE][BOUNDARY][NEWLINE]user: I also need more information on the changes that can be made. What changes can occur to affect my benefits?[NEWLINE]agent: They can be several that affect your daily life.[NEWLINE][BOUNDARY][NEWLINE]user: I need help understanding how to request it online[NEWLINE]agent: You can  call our toll - free number at 1 - 800 - 772 - 1213 or visit your Social Security office if you still have questions[NEWLINE][BOUNDARY][NEWLINE]user: May I ask something else? regarding the Report of Suspicious Activity, are you making calls from Social Security?[NEWLINE]agent: In such a situation, hang up and then report the details of the call to the Office of the Inspector General.[NEWLINE][BOUNDARY][NEWLINE]user: What does maintaining control consist of?
user: Good, what is the administration of your retirement benefits?[NEWLINE]agent: Importantly, we have resources to save you time on important retirement tasks and keep you in control of your Social Security account benefits through a free Social Security account.[NEWLINE][BOUNDARY][NEWLINE]user: What does maintaining control consist of?[NEWLINE]agent: There are several online services that can help you.[NEWLINE]agent: Everything is based on help to manage your benefits.[NEWLINE]user: What if they can't help me?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What is the proof of income?[NEWLINE][BOUNDARY][NEWLINE]user: This is for the Social Security Benefit Verification Letter. What exactly does the letter demonstrate?[NEWLINE]agent:  It serves as proof of your retirement, disability, Supplemental Security Income SSI, or Medicare benefits[NEWLINE][BOUNDARY][NEWLINE]agent: It is important that you get a proof of income letter.[NEWLINE][BOUNDARY][NEWLINE]user: Do you know about these advantages? What if your life circumstances change?[NEWLINE]agent: It is important that all benefits and information are kept current.[NEWLINE][BOUNDARY][NEWLINE]user: It is important that you visit our page Learn about retirement benefits.
user: Hello, I need information about what would happen if changes arise when it comes to Manage retirement benefits?[NEWLINE]agent: This can happen with changes that happen to you constantly.[NEWLINE]user: You can advise me regarding the subject.[NEWLINE]agent: It is vital that all your benefits and information are kept updated at all times.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask if there are other ways I can apply for retirement benefits? Should I apply personally to Social Security office or can I apply by phone?[NEWLINE]agent: Yes, you can call and apply by phone.   You can call at 1 - 800 - 772 - 1213,  or TTY 1 - 800 - 325 - 0778 from 7 AM to 7 PM Monday through Friday[NEWLINE][BOUNDARY][NEWLINE]user: but if I just do it online, do I still have to print it out and sign it then send it?[NEWLINE]agent: No, when you are done just hit " Submit Now " to finish your application. You 'll get a receipt for your online application You can print the receipt and keep for your records.[NEWLINE][BOUNDARY][NEWLINE]user: cool, and can I just take my time and do it carefully?[NEWLINE]agent: Will you be taking a very long time per page? you should know that for security reasons there are time limits for viewing each page.You will receive a warning after 25 minutes of inactivity but you can extend your time.[NEWLINE]user: No, I won't take that long per page so anything else I should look out for[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Would it be better if I just go in to an office?
user: Hey, I need some assistance with managing my retirement benefits.[NEWLINE]agent: Of course. Successfully filing for retirement benefits isn't the end of your Social Security journey. We have resources to save you time on important retirement tasks and keep you in control of your Social Security account benefits through a free my Social Security account.[NEWLINE][BOUNDARY][NEWLINE]user: I've recently gotten a suspicious call from someone claiming to be from social security. What should I do in such a case?[NEWLINE]agent: You should hang up and then report details of the call to the Office of the Inspector General. You can do this by submitting a report online.[NEWLINE][BOUNDARY][NEWLINE]user: What will happen with my application?[NEWLINE]agent: we 'll review it. we will contact you if we need more information or if we need to see your documents.[NEWLINE][BOUNDARY][NEWLINE]user: If I view the pages online, is there a limit on how long i can stay on each page?[NEWLINE]agent:  For security reasons, there are time limits for viewing each page. You will receive a warning after 25 minutes without doing anything[NEWLINE]user: oh okay, thanks so much[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Are there other ways to apply?
user: Hello there. I need explanations regarding my retirement benefits. I can't make sense of it all.[NEWLINE]agent: Of course. First you should know that successfully filing for retirement benefits isn't the end of your Social Security journey. We have resources to save you time on important retirement tasks and keep you in control of your Social Security account benefits through a free my Social Security account.[NEWLINE][BOUNDARY][NEWLINE]user: That's great to know. Can you perhaps tell me how to protect myself from fraud as well?[NEWLINE]agent: Yes. Social Security is diligently working at national, regional, and local levels to combat the fraud that undermines our mission to serve the American public.[NEWLINE][BOUNDARY][NEWLINE]user: So should I inform you about changes in my life or should I keep the information to myself to limit fraud?[NEWLINE]agent: Has such a change happened in your life?[NEWLINE]user: Actually yes.[NEWLINE]agent: In that case letting us know ensures your benefits and information is kept up to date. Remember to tell us whenever there is a change in your life circumstance that could affect your benefits.[NEWLINE][BOUNDARY][NEWLINE]user: I also hope to find out, I am ready to retire, do you recommend that I apply for my benefits online?[NEWLINE]agent: It is important that you apply for retirement benefits online.[NEWLINE][BOUNDARY][NEWLINE]user: What if you don't live in the United States?
user: How to manage my retirement benefits[NEWLINE]agent: Successfully filing for retirement benefits isn t the end of your Social Security journey. We have resources to save you time on important retirement tasks and keep you in control of your Social Security account benefits through a free my Social Security account[NEWLINE][BOUNDARY][NEWLINE]user: If I need help with managing your benefits and can not find the answer or service above[NEWLINE]agent: visit our contact us page for other ways to get support[NEWLINE][BOUNDARY][NEWLINE]user: Understood, and about information about retirement benefits, I would like to know more about what is the delayed retirement age?[NEWLINE]agent: Are you planning on taking your benefits beyond full retirement age?.[NEWLINE]user: No, I am not planning on waiting until after full retirement age.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What if I return to work later?[NEWLINE]agent: More credits could be added; but we can't pay any retirement benefits before you rach 40 credits.[NEWLINE][BOUNDARY][NEWLINE]user: What actually is the full retirement age?
user: Hello, I would like to obtain information about how can I keep my information safe?[NEWLINE]agent: Of course Identity theft affects millions of people every year and can cause serious financial and identity problems. Protect yourself by securing your personal information, taking time to understand the threat of identity theft, and exercising caution.[NEWLINE][BOUNDARY][NEWLINE]user: What do I do if I see suspicious activity?[NEWLINE]agent: got a suspicious call from someone who claims to be from Social Security?[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How can I protect myself from fraud?[NEWLINE]agent: Social Security is working diligently at the national, regional, and local levels to combat fraud that undermines our mission to serve the American public[NEWLINE][BOUNDARY][NEWLINE]user: There's one more thing I'd like to  ask about benefits. Is it safe to receive my benefits through direct deposit?[NEWLINE]agent: Yes, it is. Direct deposit is a very safe and secure option for receiving your payments.[NEWLINE][BOUNDARY][NEWLINE]user: Are you also aware of this? Where can I find out more about the benefits?[NEWLINE]agent: Make sure you get the retirement benefits you owe by reviewing the basics, like how we determine your benefit amount and who else in your family might be eligible. Visit our Learn About Retirement Benefits page to make sure you know the basics of retirement benefits.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know the complete details regarding the application process of retirement benefits. Could you elaborate to me the steps and when will I expect to start earning benefits?
user: under what circumstances are informed of changes[NEWLINE]agent: Has any change happened in your life?[NEWLINE]user: yes[NEWLINE]agent:  letting us know ensures your benefits and information is kept up to date. Remember to tell us whenever there s a change in your life circumstance that could affect your benefits[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know about the Status. How can I find out where my application is in the process?[NEWLINE]agent: You can use our 1-800 telephone or TTY numbers to check the status of your application.[NEWLINE][BOUNDARY][NEWLINE]user: Can I apply as a spouse for retirement benefits?[NEWLINE]agent: You may be able to receive retirement benefits on your spouse or former spouse's record or your spouse or family member may be able to receive benefits on your record if they qualify.[NEWLINE][BOUNDARY][NEWLINE]user: How will I know of a response to my application?[NEWLINE]agent: You will receive a letter in the mail with our decision.[NEWLINE]agent: Did you include information about other family members when you applied?[NEWLINE]user: I did.
user: Hello, I would like to know what changes I should report[NEWLINE]agent: Has a change occurred in your life?[NEWLINE]user: yes[NEWLINE]agent: When a change occurs in your life, letting us know ensures that your benefits and information are up to date. Remember to inform us whenever there is a change in the circumstances of your life that may affect your benefits....[NEWLINE][BOUNDARY][NEWLINE]user: Why do I need a Social Security account?[NEWLINE]agent: A free my Social Security account makes it easy to manage your information.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask a completely unrelated question. Can you provide me some information for completing the application process and signing the online application?[NEWLINE]agent: Before you sign the online application, you will have a chance to review your answers and make any necessary changes.  Once you have filled everything out, we will ask you to confirm that your answers are true to the best of your knowledge and then you can sign the application and submit.[NEWLINE][BOUNDARY][NEWLINE]user: Can I include information with my application for other family members at the same time?[NEWLINE]agent: If you have included information about other family members when you applied, we will let you know if they may be able to receive benefits from your application.[NEWLINE][BOUNDARY][NEWLINE]user: What is the question that I will be asked before I electronically sign the application?
user: What are some FAQs I could look at for retirement benefits?[NEWLINE]agent: Do you know you could look at What is the maximum Social Security retirement benefit payable?[NEWLINE]user: No, I did not know I could look that up.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What if I did Farm Work is it calculated different?[NEWLINE]agent: Yes, if you did Farm Work then your SSA  retirement benefits would be calculated differently.[NEWLINE][BOUNDARY][NEWLINE]user: Do pensions and taxes have any impact on my retirement benefit?[NEWLINE]agent: Yes, pensions and taxes could make an impact on your benefits and you should review the resources on pensions we have provided.[NEWLINE][BOUNDARY][NEWLINE]user: Are there specific types of other earnings that are calculated in a different way?[NEWLINE]agent: Do you know that most of Americans have their Social Security earnings calculated the same way, but others are calculated differently?[NEWLINE]user: No, I did not know this about Social Security earnings.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Do pensions and taxes have any impact on my retirement benefit?[NEWLINE]agent: Yes, pensions and taxes could make an impact on your benefits and you should review the resources on pensions we have provided.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to learn more about Social Security benefits.Here are more tips for using the online application : If you get stuck on a question, you can skip to the next question and come back later. You can save your application to finish another time if needed. Next time you sign in, go to Return to a Saved Application. What is the best way for me to begin my application right now?
user: How do I find out if I'm eligible for Retirement Benefits?[NEWLINE]agent: We have information here where you can learn how Social Security works.[NEWLINE]user: Can you tell me if I'm eligible?[NEWLINE]agent: Yes we have information on who's eligible for retirement benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Very well. For my record update, what if I've already received Social Security benefits?[NEWLINE]agent: Then you can update much of your information online with your personal my Social Security account.[NEWLINE]user: And if I need to make a change that can't be done via my social security? What should I do then?[NEWLINE]agent: Then you can contact us for additional support.[NEWLINE][BOUNDARY][NEWLINE]user: Good to know. Well, what is the best way to stay up to date with you?[NEWLINE]agent: Subscribe to our Social Security Matters blog to hear from us on tips, tools, and updates on Social Security issues important to you.[NEWLINE][BOUNDARY][NEWLINE]user: Do you offer any other services I could use?