elplaguister/DTS_session_datasets huggingface dataset:
user: What happens if I forget to update my address?[NEWLINE]agent: You must report a change of address to DMV within ten days of moving. That is the case for the address associated with your license, as well as all the addresses associated with each registered vehicle, which may differ[NEWLINE]user: What happens if I forget to update my current address?[NEWLINE]agent: You will miss a suspension order and may be charged with operating an unregistered vehicle and/or aggravated unlicensed operation, both misdemeanors.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask you if I don't pay tolls and request for a DMV hearing, does my vehicle registration suspension be on hold?[NEWLINE]agent: the suspension is placed on hold pending the outcome of the hearing[NEWLINE]user: Besides that, will I receive a notice?[NEWLINE]agent:  the NYS Department of Motor Vehicles, " DMV " may send you a Notice of Registration Suspension[NEWLINE][BOUNDARY][NEWLINE]user: If you submit the affidavit?[NEWLINE]agent: you will not have to appear at a DMV hearing[NEWLINE][BOUNDARY][NEWLINE]user: How can I respond to a tolling authority about a non-payment of tolls?
user: I just moved.  How long do I have to update my address?[NEWLINE]agent: You have 10 days to update your address.[NEWLINE]agent: You have not updated to your current address?[NEWLINE]user: Not yet, but it's only been 5 days.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Are there costs associated with traffic points?[NEWLINE]agent: Yes, the DRA charge is based on the number of points you have accumulated.[NEWLINE][BOUNDARY][NEWLINE]user: In addition, for New York State DMV. How do I answer to a toll authority if I haven't paid my tolls?[NEWLINE]agent: it is important that you DO NOT contact the New York State DMV to dispute whether you violated a toll regulation or did not pay the toll, fees, or other charges.[NEWLINE]agent: want to dispute an allegation?[NEWLINE]user: do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What is the purpose of a DMV hearing?
user: Can I know if anybody asked for my records?[NEWLINE]agent: Yes, since the records of searches are public we'll inform any motorist if his records were searched.[NEWLINE][BOUNDARY][NEWLINE]user: it looks like my browser is not compatible with your website.[NEWLINE]agent: You should visit https://encryption.ny.gov/ to check the compatibility of your website and if it says that is not compatible, please update your browser.[NEWLINE][BOUNDARY][NEWLINE]user: I need to contact DMV about my dial-in search account[NEWLINE]agent: Our contact address for that is NYSDMV DIAL - IN AccountsRoom 2316 Empire State PlazaAlbany, NY 12228 473 - 2137e - mail[NEWLINE]user: Sorry, it looks like my chat didn't show your message well, can you please how to tell me how to contact DMV about my dial-in search account.[NEWLINE]agent: ok our mail address for dial-in search account related problems is NYSDMV DIAL - IN AccountsRoom 2316 Empire State PlazaAlbany, NY 12228 473 - 2137[NEWLINE][BOUNDARY][NEWLINE]user: I have problems with my phone right now, could I communicate with you online?. Who holds the lien?[NEWLINE]agent: The lienholder has possession of the certificate until the lien is satisfied, at which point they will send it to the owner.[NEWLINE]user: Is this the policy only in this state?[NEWLINE]agent: This is the policy of many of other states, not just this one.[NEWLINE][BOUNDARY][NEWLINE]user: How do I remove a lien if I lost it?
user: I need to know if DMV could contact me regarding my dial-in searches I do with my dial-in search account.[NEWLINE]agent: Yes, DMV can ask you about your dial-in searches. We do this to monitor compliance with the DIAL-IN Terms of Service.[NEWLINE]user: What about if I didn't perform the search I'm asked about?[NEWLINE]agent: If you or any of the known users performed the search, you should contact us immediately. You have to respond to our inquiry about the dial-in search or your search privileges will be suspended until you respond.[NEWLINE][BOUNDARY][NEWLINE]user: What kind of documents or business records can I use to document my searches[NEWLINE]agent: Some examples are invoices, retainer agreements, consent forms, and surveillance reports, among other types of records. You should maintain these records to comply with our terms of service.[NEWLINE][BOUNDARY][NEWLINE]user: For title certificate, can I ask another question? What happens if a lien-holder obtains a copy of my title certificate?[NEWLINE]agent: In a number of states, a lienholder is in possession of the title certificate until the lien has been satisfied in full. When the lien has been satisfied, they then send the title certificate to the owner[NEWLINE]agent: Is your vehicle registered in NYS but the out-of-state title certificate is received by you from the lienholder?[NEWLINE]user: Yes, this is the case[NEWLINE]agent: In this instance, you must send the title certificate to the Title Services Bureau. The DMV then send you a NYS title certificate. There is no fee applicable to this as you already paid for the title certificate fee when registering your vehicle[NEWLINE][BOUNDARY][NEWLINE]user: What are the other ways that my lienholder can remove the lien from my title certificate?[NEWLINE]agent: Is your lienholder an account holder with the DMV's ELT?[NEWLINE]user: Yes, they are
user: I want to know about dial-in search accounts.[NEWLINE]user: I need to do searches for DMV records for driver licenses and other info. Can I use it for this?[NEWLINE]agent: Yes, with the Dial-in service you can actually search for records of driver licenses, registrations and other similar information at the DMV. This service is typically used by attorneys, insurance and private investigators, process servers and security personnel.[NEWLINE][BOUNDARY][NEWLINE]user: Also, I need to find out information on what should be the process when I close my account in DMV?[NEWLINE]agent: Be sure to let us know what you want the remaining balance, if any, to do to your account.[NEWLINE][BOUNDARY][NEWLINE]user: Is the information provided by this service public records?[NEWLINE]agent: Yes, al the records of searches are public records[NEWLINE][BOUNDARY][NEWLINE]user: Will I get an account to check my application?[NEWLINE]agent: Yes, an account will be created for you and we'll send you your account number and password. Your account number will never change.[NEWLINE][BOUNDARY][NEWLINE]user: is there a fee for using the dial-in search account?[NEWLINE]agent: Yes, there's a fee that we must charge according to the NYS Vehicle and Traffic Law. This fee applies to private persons, commercial organizations and not-for-profit organizations.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need anything specific if I perform a search on behalf of a client?
user: Can a motorist know if I searched his records using the dial-in search account?[NEWLINE]agent: Yes, we will if asked. All the records of searches are public.[NEWLINE]user: What info would the motorist get when asking if his records were searched?[NEWLINE]agent: As I mentioned before, all the search records are public records.[NEWLINE][BOUNDARY][NEWLINE]user: Are your security protocols strong enough to protect the data?[NEWLINE]agent: Our security protocols are being upgraded to ensure the protection of your data.[NEWLINE]user: Would the upgrading of the security protocols affect the compatibility of my browser?[NEWLINE]agent: Due to the upgrading of our security protocols, you should make sure your browser is compatible.[NEWLINE][BOUNDARY][NEWLINE]user: It's okay. Now, about the cancellation. Who holds the lien?[NEWLINE]agent: The lienholder has possession of the certificate until the lien is satisfied, at which point they will send it to the owner.[NEWLINE]user: Is this the policy only in this state?[NEWLINE]agent: This is the policy of many of other states, not just this one.[NEWLINE][BOUNDARY][NEWLINE]user: How do I remove a lien if I lost it?
user: Can you tell me about browser compatibility?[NEWLINE]agent: You should know that we are improving our security protocols to better protect your data.[NEWLINE][BOUNDARY][NEWLINE]user: Can you give me an address for dial-in search account consultations?[NEWLINE]agent: You can mail DMV at NYSDMV DIAL - IN AccountsRoom 2316 Empire State PlazaAlbany, NY 12228 473 - 2137[NEWLINE][BOUNDARY][NEWLINE]user: how many digits is the account number?[NEWLINE]agent: You'll be sent a seven-digit account number that will never change.[NEWLINE][BOUNDARY][NEWLINE]user: Thank you, it helps me a lot. What are the differences between a loan company and a private company for a pledgee?[NEWLINE]agent: Not to worry. You just need to make sure the letter you get from the lienholder is properly notarized.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, good to know isn't anything complicated. A last question, i have this vehicle registered in NYS but its title is being sent to me from out-of-state, i s there anything i have to do once i receive it?
user: tell me about the dial-in search account website and browser compatibility[NEWLINE]agent: About the website, we can assure you that your data is safe thanks to our upgraded security protocols.[NEWLINE][BOUNDARY][NEWLINE]user: Can you give me a mailing address to contact the DMV about my dial-in search account?[NEWLINE]agent: the DMV contact address is NYSDMV DIAL - IN AccountsRoom 2316 Empire State PlazaAlbany, NY 12228 473 - 2137[NEWLINE][BOUNDARY][NEWLINE]user: where should I send the form for applying for an account?[NEWLINE]agent: you should send the form to Data Services - New Search AccountNYS Department of Motor Vehicles6 Empire State PlazaAlbany, NY 12228[NEWLINE][BOUNDARY][NEWLINE]user: The website says that my browser is not compatible.[NEWLINE]agent: We recommend you update your browser to its latest version.[NEWLINE][BOUNDARY][NEWLINE]user: Do you also know about lienholders holding title certificates?  Who is actually holding the lien?[NEWLINE]agent: The lienholder has possession of the certificate until the lien is satisfied, at which point they will send it to the owner.[NEWLINE]user: Is this the policy only in this state?[NEWLINE]agent: This is the policy of many of other states, not just this one.[NEWLINE][BOUNDARY][NEWLINE]user: How do I remove a lien if I lost it?
user: Hi, I'm constantly searching DMV records for driver license, registration and insurance information. So I thought I'd get a DIAL-IN search account, but I need to fill the form MV-15D. I've been trying to get the form on the website but it's seems the website is down, or maybe my browser is not compatible. Could you assist me with that?[NEWLINE]agent: We are currently upgrading our security protocols to better protect your data, so the platform has been down recently, but right now the website if available. If you want to check whether your browser is compatible, visit https://encryption.ny.gov/.[NEWLINE]user: Thanks, I checked and my browser it's not compatible, what should I do now?[NEWLINE]agent: Upgrade your browser to the latest version.[NEWLINE]user: Done, so now to re-verify whether is compatible should I go to the same link?[NEWLINE]agent: Absolutely, visit https://encryption.ny.govc to verify again.[NEWLINE][BOUNDARY][NEWLINE]user: Another concern about the lien-holder. What happens if the lien-holder on the title certificate is a person, rather than a financial institution?[NEWLINE]agent: In this instance, the letter that is sent to the DMV must be notarized[NEWLINE][BOUNDARY][NEWLINE]user: I have a lien on my title certificate, but my certificate is lost, is there anything I can do in this instance?
user: I've searched a motorist's records, will he know I did it?[NEWLINE]agent: Yes, he will be informed as search records are public records.[NEWLINE][BOUNDARY][NEWLINE]user: I had to pay a fee for using DIAL-IN search account, why?[NEWLINE]agent: According to the NYS Vehicle and Traffic Law, we must charge a fee to search DMV records.  It is a legal step that must be met by private persons, commercial organizations and not-for-profit organizations.[NEWLINE][BOUNDARY][NEWLINE]user: I have filled out and submitted the Motor Vehicle Record Search Account Application MV-15D form, how do I know if it was accepted?[NEWLINE]agent: If your application is complete, we will create an account and send you the number and password. The account is made up of a 7-digit number that will never change.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to hear more about the title as well. What happens if a lineholder obtains a copy of my title certificate?[NEWLINE]agent: In a number of states, a lienholder is in possession of the title certificate until the lien has been satisfied in full. When the lien has been satisfied, they then send the title certificate to the owner[NEWLINE]agent: Is your vehicle registered in NYS but the out-of-state title certificate is received by you from the lienholder?[NEWLINE]user: Yes, this is the case[NEWLINE]agent: In this instance, you must send the title certificate to the Title Services Bureau. The DMV then send you a NYS title certificate. There is no fee applicable to this as you already paid for the title certificate fee when registering your vehicle[NEWLINE][BOUNDARY][NEWLINE]user: What are the other ways that my lienholder can remove the lien from my title certificate?[NEWLINE]agent: Is your lienholder an account holder with the DMV's ELT?[NEWLINE]user: Yes, they are
user: Hey, i'm having some issues with your site not opening in my browser?[NEWLINE]agent: We are currently going through upgrade for our security protocols in order to offer you a better data protection.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, i see. Yeah, tought you could be doing any of that, but wanted to be sure. Anyway, i wanted to go on some records searching, there is any fee involved if i use a Dial-In search?[NEWLINE]agent: Indeed, you have to pay a fee for search DMV records. Whether you are a private person, an commercial organization or an NGO, there is a fee for using that service, according to law.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks. Can i pay that fee with my credit card?[NEWLINE]agent: No, sorry, but at the moment DMV isn't accepting any payments with credit cards.[NEWLINE][BOUNDARY][NEWLINE]user: Um, ok. Now back with browser issue, what about if i'm still having problems with your page after being updated?[NEWLINE]agent: In case that occurs, just update you browser to its newer version and try accessing once again.[NEWLINE][BOUNDARY][NEWLINE]user: Now, about the payment regarding a Department of Motor Vehicles case, what if the lien-holder has my title certificate?[NEWLINE]agent: The lienholder has possession of the certificate until the lien is satisfied, at which point they will send it to the owner.[NEWLINE]user: Is this the policy only in this state?[NEWLINE]agent: This is the policy of many of other states, not just this one.[NEWLINE][BOUNDARY][NEWLINE]user: How do I remove a lien if I lost it?
user: I would like to know about DIAL-IN search account and can i get one?[NEWLINE]agent: DIAL-IN is a service provided to search regularly records that DMV has on driver license, registration, vehicle title or insurance information. If you need this service, then you can get one.[NEWLINE]user: So that is all about the service?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Is that all i need to know about DIAL-IN service?Do i need to pay any fees to use this service?[NEWLINE]agent: Yes but you need to know about the permissible uses of DMV records. There are some limitations which you can view in more details at Drivers Privacy Protection Act DPPA [ 2 ]. The fee applied to private persons, commercial organizations and not - for - profit organizations. This is according to the NYS Vehicle and Traffic Law.[NEWLINE][BOUNDARY][NEWLINE]user: Is there anything else I should know about my escrow account?  How do I get close the account?[NEWLINE]agent: Easy. You only have to send a request to close your account by any of the following: mail, fax or email. Send it to DMV Revenue Accounts, putting the request on the letterhead, including your account number and being signed and dated.[NEWLINE][BOUNDARY][NEWLINE]user: I'm still looking for more information on company records. Is there something I need to plan or hold for the searches I'll be conducting?[NEWLINE]agent: Yes. You need to show records of business purpose of the search. These records may include invoices, employment applications and any other types of documents related to the purpose of the search. The DMV may request these documents according to the Term of Services of the Search Account.[NEWLINE][BOUNDARY][NEWLINE]user: What organizations are exempted from search fees?[NEWLINE]agent: Organizations that are exempted from the search fees are any public organizations and other private entities acting pursuant to section 722 of the New York State County Law that makes a search due to a public purpose.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to do if the DMV inquire me about a search that i did not perform?[NEWLINE]agent: If something like that happens, you first need to check whether other users of your account did the search. If that is not the case, you need to contact the DMV immediately to inform about this.[NEWLINE][BOUNDARY][NEWLINE]user: If I searched a motorist records, will the DMV tells the owner of the records?
user: Do I need to check browser compability for DMV Dial-in Search Account?[NEWLINE]agent: Yes. Since our security protocols are currently updating, You need to make sure that your browser is compatible to use any of the state's government websites.[NEWLINE]agent: To do this, you can visit https://encryption.ny.gov/ [ 6 ].[NEWLINE]user: So, as long as my browser is compatible to use any of the state 's government websites, it should be compatible with the Dial-in Search Account?[NEWLINE]agent: Yes. Therefore, if it is not compatible, you just need to update it to the latest version.[NEWLINE]user: Okay. So i do not need to switch to different kinds of browser?I just need to update to the latest version?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can you give me some examples of business records that I must keep in order to document the searches?[NEWLINE]agent: Yes. Just update it. Examples of business records to keep can be invoices, retainer agreements and accident reports. These documents can be any kinds of document to justify the reason you perform your searches.[NEWLINE][BOUNDARY][NEWLINE]user: Now, I have to inquire if I am able to remove a lienholder from a title. What will happen if a lienholder has a copy of my title certificate?[NEWLINE]agent: In a number of states, a lienholder is in possession of the title certificate until the lien has been satisfied in full. When the lien has been satisfied, they then send the title certificate to the owner[NEWLINE]agent: Is your vehicle registered in NYS but the out-of-state title certificate is received by you from the lienholder?[NEWLINE]user: Yes, this is the case[NEWLINE]agent: In this instance, you must send the title certificate to the Title Services Bureau. The DMV then send you a NYS title certificate. There is no fee applicable to this as you already paid for the title certificate fee when registering your vehicle[NEWLINE][BOUNDARY][NEWLINE]user: What are the other ways that my lienholder can remove the lien from my title certificate?[NEWLINE]agent: Is your lienholder an account holder with the DMV's ELT?[NEWLINE]user: Yes, they are
user: will you tell a motorist if i search their records?[NEWLINE]agent: yes. records of searches are public records[NEWLINE]agent: did you ask the dmv if your records were searched?[NEWLINE]user: Yes[NEWLINE]agent: the dmv supplies the name and business address of the DIAL - IN account holder[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask you another question about the escrow account. Isn't it true that everyone can open an escrow account?[NEWLINE]agent: Yes, that's correct. Any person who frequently process any or all of the dmv products and services can do it.[NEWLINE][BOUNDARY][NEWLINE]user: By the way, what about browser compatibility?[NEWLINE]agent: please visit https://encryption.ny.gov[NEWLINE][BOUNDARY][NEWLINE]user: how do i contact dmv about my dial-in search account?[NEWLINE]agent: you can contact use at : NYSDMV DIAL - IN AccountsRoom 2316 Empire State PlazaAlbany[NEWLINE]user: what the area code[NEWLINE]agent: 12228[NEWLINE][BOUNDARY][NEWLINE]user: are there fees for using a dial-in search account?[NEWLINE]agent: there are some organizations that are exempt from search fees[NEWLINE][BOUNDARY][NEWLINE]user: what is their phone number?
user: Can you tell me how I will know if my application has been accepted?[NEWLINE]agent: Sure, we will have to review your application first.[NEWLINE]agent: We will let you know if it is not complete.[NEWLINE]user: I believe it has all been filled out.[NEWLINE]agent: We will send your application back with what is wrong and give more instructions on what to do if something else is needed.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any knowledge about Escrow Account Definitions? And in what way can I change my escrow amount?[NEWLINE]agent: You need to send a request to DMV Revenue Accounts on your letterhead. It must be signed, dated, and include your account number.[NEWLINE][BOUNDARY][NEWLINE]user: How can I pay my DIAL-IN Search account fees?[NEWLINE]agent: You will pay those fees once we accept your application.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know if there are fees for using a DIAL-IN search account?[NEWLINE]agent: Some organizations are exempt from search fees.  Any public organization, its officers, a volunteer fire company, a volunteer ambulance service, or a legal aid bureau or society or other private entity acting pursuant to section 722 of the New York State County Law, that makes a search for a public purpose, is exempt from the search fees.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know if it's a public organization?[NEWLINE]agent: For more information, please visit our Escrow Accounts page.[NEWLINE][BOUNDARY][NEWLINE]user: How do I apply?
user: Can I use insurance documents from other states?[NEWLINE]agent: We can't accept any out-of-state vehicle insurance coverage of any kind.[NEWLINE]user: My vehicle was registered in New York. what insurance should I use?[NEWLINE]agent: All vehicles registered in New York must have New York State auto liability insurance coverage.[NEWLINE][BOUNDARY][NEWLINE]user: Another question about DMV clearance: If I am told that you have an unsatisfied judgment suspension on your record, what should I do?[NEWLINE]agent:  you must contact the attorney or court that issued the judgment. The information on the suspension order will advise you of the name of the court and the court index number for the judgment. The DMV can not clear the suspension without proof from the court[NEWLINE]user: I need more information[NEWLINE]agent: Once you receive the original documentation from the court or attorney[NEWLINE]user:  If i do not know which court to contact[NEWLINE]agent:  you can call the NY State DMV Insurance Services Bureau. See Contact us[NEWLINE]user: I need more information[NEWLINE]agent: See Contact us[NEWLINE]user:  If i were notified that there is an unsatisfied judgment suspension on your record