elplaguister/DTS_session_datasets huggingface dataset:
user: What is a benefits planner for retirement[NEWLINE]agent: Social Security retirement benefits are increased by a certain percentage depending on date of birth if you delay your retirement beyond full retirement age.[NEWLINE]user: Do they increase?[NEWLINE]agent:  Social Security retirement benefits are increased by a certain percentage depending on date of birth if you delay your retirement beyond full retirement age[NEWLINE][BOUNDARY][NEWLINE]user: Please explain further?[NEWLINE]agent:  in some circumstances your Medicare coverage may be delayed and cost more[NEWLINE][BOUNDARY][NEWLINE]user: Is it okay if I ask another question? in relation to applying for Medicare Is there anything else I should know before I decide not to apply for benefits right now?[NEWLINE]agent: Before you decide, you need to be sure that you understand how waiting until later will affect : the lifetime benefits we can pay on your account and your health insurance coverage.[NEWLINE][BOUNDARY][NEWLINE]user: And if I don't enroll in Medicare Part B and then decide to do it later?[NEWLINE]agent: If you do that, your coverage may be delayed and you could end up paying a higher premium later unless you qualify for a SEP.[NEWLINE][BOUNDARY][NEWLINE]user: What does the insurance covers?
user: I am planning my retirement. Where do i begin?[NEWLINE]agent: Delayed Retirement Creditsp   [3] Social Security retirement benefits are increased by a certain percentage depending on date of birth if you delay your retirement beyond full retirement age.[NEWLINE]user: ok that is not applicable to me but thank you[NEWLINE][BOUNDARY][NEWLINE]agent: f you 've already reached full retirement age, [7] you can choose to start receiving benefits before the month you apply does this apply to you?[NEWLINE]user: no it does not[NEWLINE][BOUNDARY][NEWLINE]agent: ok no problem, any other questions?[NEWLINE]user: yes is there any othe rinfo?[NEWLINE]agent: When do you plan to start your benefits?[NEWLINE]user: What 's the best time to start your retirement benefits?[NEWLINE]agent:  Here 's some additional information that may help you decide what 's right for you :   [20] Early or Late Retirement?[NEWLINE]user: ok is that all?[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How are they increased?
user: I need information about planning for retirement benefits.[NEWLINE]agent: Do you have delayed retirement credits?[NEWLINE]user: No, I don't think so.[NEWLINE][BOUNDARY][NEWLINE]agent: If Do you need information about delayed retirement increases?[NEWLINE]user: No.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like more information on retirement benefits?[NEWLINE]user: No, I need help with planning for retirement.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What's the best age to retire?[NEWLINE]agent: There is no one age that is best for everyone, but we can provide you with information to help you decide what is the right age for you.[NEWLINE]user: What should I be considering?
user: I need to plan for retirement[NEWLINE]agent: What is your age?[NEWLINE]user: This is N/A to me[NEWLINE][BOUNDARY][NEWLINE]agent: Have you reached full retirement age?[NEWLINE]user: This is N/A I need to kn ow  if there is an increase for dleayed retirement[NEWLINE][BOUNDARY][NEWLINE]agent: What additional information do you need?[NEWLINE]user: This is not applicable to me[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: When can I start decieving benefits?[NEWLINE]agent: you can choose to start receiving benefits before the month you appy we can not pay retroactive benefits for any month before you reached full retirement age or more than 6 months in the past[NEWLINE][BOUNDARY][NEWLINE]user: Shoud I start at age 62?
user: What is a  Benefits Planner: Retirement?[NEWLINE]agent: Do you have delayed retirement credits?[NEWLINE]user: yes[NEWLINE]agent: Social Security retirement benefits are increased by a certain percentage depending on date of birth if you delay your retirement beyond full retirement age[NEWLINE][BOUNDARY][NEWLINE]user: I see. Another question,  Do you have delinquent retirement credits? . What if my spouse already receives benefits?[NEWLINE]agent: ask them what their benefit would be if it started at their full or normal retirement age, Divide this amount in half and round down to the nearest dollar.This is your estimated spouse 's benefit if you retire at full retirement age[NEWLINE][BOUNDARY][NEWLINE]user: what happens to the benefit amounts if I retire before full retirement age?
user: What are delayed retirement credits?[NEWLINE]agent: Do you get retirement benefits?[NEWLINE]user: yes[NEWLINE]agent: Social Security retirement benefits are increased by a certain percentage depending on date of birth if you delay your retirement beyond full retirement age[NEWLINE]user: Okay, now regarding the benefits planner, can I apply for benefits online?[NEWLINE]agent: Are you looking to apply for retirement benefits, disability benefits, or Medicare?[NEWLINE]user: No, I am not.[NEWLINE]agent: Then we can not process your request.[NEWLINE]user: That is too bad, how can I apply?[NEWLINE]agent: You will get specific information on how to contact us by phone or schedule an appointment.[NEWLINE]user: Does anything change if I am the spouse of a retired worker?
user: I need help[NEWLINE]agent: do you need delayed retirement credits?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: ok great[NEWLINE]user: thank you[NEWLINE]agent: Have you reached full retiremtn age?[NEWLINE]user: not yet.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: what if I decided to delay retirement?[NEWLINE]agent: ok that is fine. Be sure to sign up for just medicare at age 65[NEWLINE]user: what if I reached full retirement age[NEWLINE]agent: If you 've already reached full retirement age, you can choose to start receiving benefits before the month you apply[NEWLINE][BOUNDARY][NEWLINE]user: What 's the best time to start your retirement benefits
user: What happens when I have been approved for disability benefits?[NEWLINE]agent: Do you want to know when your benefits start?[NEWLINE]user: yes I do, when do they start after I get approved[NEWLINE]agent: Was your application already approved?[NEWLINE]user: no, not yet but I want to know about medicare and prescriptions[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: can I get more info on prescription coverage for part D and enrollment?[NEWLINE]agent: For more information on the enrollment periods for Part D, you should read Medicare 's page.[NEWLINE]user: any other info or place I should go?[NEWLINE]agent: yes, for more information we recommend you read Medicare 's page.[NEWLINE]user: okay, and what if we need help paying for things? are there coupons or things to help us?
user: I need help with disability benefits[NEWLINE]agent: Do you want to know when your benefits start?[NEWLINE]user: Yes I do, and I need medicare info[NEWLINE]agent: So was your application already approved?[NEWLINE]user: No, it was not approved yet[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I want to know about help for poorer people on medicare. can you help me?[NEWLINE]agent: Are you on Medicare and have low-income?[NEWLINE]user: yes to both of those[NEWLINE]agent: OK, If you get Medicare and have low - income your state may pay your Medicare premiums and, in some cases, other Medicare costs for which you are normally responsible such as deductibles and coinsurance.[NEWLINE][BOUNDARY][NEWLINE]user: Can I also get information about my Medicare Part D plan?[NEWLINE]agent: Yes, for that we recommend you read Medicare 's page.[NEWLINE][BOUNDARY][NEWLINE]user: will do, also can you tell me about qualifying for assistance?
user: What happens after my application is approved[NEWLINE]agent: When you are approved your benefits start[NEWLINE]user: My application is approved[NEWLINE]agent: This will start the payment[NEWLINE]user: When do I get payment?[NEWLINE]agent:  benefit will be paid for the sixth full month after the date we find that your disability began[NEWLINE][BOUNDARY][NEWLINE]user: Sure. Now I need to thank you for how you have treated me here to sid perfect. Do you have any posts that I can read to better inform me?[NEWLINE]agent: Yes, we do. We have publications for Disability Benefits, Benefits For Children and What You Need To Know When You Get Social Security Disability Benefits, for example.[NEWLINE][BOUNDARY][NEWLINE]user: Splendid. By the way, are there any requirements my ex-wife has to fulfill to qualify on my record?[NEWLINE]agent: Of course. Your ex-wife must have been married to you for at least 10 years and be at least 62 years old.[NEWLINE][BOUNDARY][NEWLINE]user: And what about the benefits for my boys? They are still full-time students.
user: I want help understanding some disability benefits stuff[NEWLINE]agent: Are you trying to find out when your benefits begin?[NEWLINE]user: yes and what I get when they begin[NEWLINE]agent: Was your application approved?[NEWLINE]user: no it wasn't but still looking for info[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: can you tell me how other benefits can affect my disability benefits?[NEWLINE]agent: Are you currently on other government benefits?[NEWLINE]user: No, not now but could be soon[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: just trying to find out about how much I could receive when I get approved. so can you give me an estimate about how much I can receive?
user: What happens after I'm approved?[NEWLINE]agent: Do you need to know when your benefits start?[NEWLINE]user: No, I already know that.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to know how much you qualify for?[NEWLINE]user: No, I know how much I'm getting.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have other payments that may affect your disability?[NEWLINE]user: Yes, I get other benefits.[NEWLINE]agent: Do you receive other governments?[NEWLINE]user: No, none are from the government.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What if I get Medicare and am low-income?[NEWLINE]agent: Are you low-income?
user: I have been approved for disability payments but don't know when they will start can you please tell me when my first payment will be?[NEWLINE]agent: When was your application approved?[NEWLINE]user: My application was approved on November 12th, 2019.[NEWLINE]agent: Did you receive notification of the approval?[NEWLINE]user: No I did not received notification of this approval.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I submitted the application early in November and approval was to be emailed to me. My email address changed so that is why I did not receive the notification. When will my first payment be paid into my bank account?[NEWLINE]agent: I see your application was approved on November 12, 2019 so your first payment will be made after the sixth full month after your disability  began which would be May 12, 2020.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any further help for low-income medicare beneficiaries?[NEWLINE]agent: Yes there is help for low-income medicare beneficiaries but only your state can decide if you qualify for this assistance.[NEWLINE]user: Where can I find out if I qualify?
user: Hello. When we my benefits start?[NEWLINE]agent: Hello, how are you today? I will be happy to assist you. your first Social Security benefit will be paid for the sixth full month after the date we find that your disability began[NEWLINE]user: Ok thanks so much![NEWLINE]agent: Was your application approved?[NEWLINE]user: Yes it was, thank you[NEWLINE]agent: You are very welcome.[NEWLINE]user: I would also like to obtain information about Supplemental Security Income, where can I obtain information on this?[NEWLINE]agent: That information can be found at What is a "Supplemental Security Income".[NEWLINE][BOUNDARY][NEWLINE]user: Hold on, need to check something. If i got it right, you said before that disability planner can help me to know how a person can qualify and apply for benefits, isn't?[NEWLINE]agent: That's correct. That's one of the goodies of that tool.[NEWLINE][BOUNDARY][NEWLINE]user: Are the medical requirements the same for the two programs related to disability?
user: I need help with disability.[NEWLINE]agent: When do your benefits begin?[NEWLINE]user: I have already been approved, so I do not know.[NEWLINE]agent: So your application is approved?[NEWLINE]user: Yes.[NEWLINE]agent: Your benefits should begin six months after your disability began.[NEWLINE][BOUNDARY][NEWLINE]user: I also need to learn about the Social Security Administration, how frequently do you research my case?[NEWLINE]agent: From time to time.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any documents on disability?[NEWLINE]agent: Yes, we have multiple documents that can help.[NEWLINE][BOUNDARY][NEWLINE]user: What if I return to work?
user: I think someone is trying to scam me by e-mail by using you guys as a cover.  What should I do?[NEWLINE]agent: Are you sure the e-mail did not come from Social Security or one of our marketing firms?[NEWLINE]user: yes, I am mostly sure[NEWLINE]agent: Okay, in that case don't respond to the email or click on any links contained in the email message. We recommend you report the incident by forwarding the suspicious email to the U.S. Computer Emergency Readiness Team US - CERT at phishing-report@us-cert.gov or go to   http://www.us-nocert.gov/nav/report_phishing.html.[NEWLINE][BOUNDARY][NEWLINE]user: and how do you guys protect my account so no one signs in and looks at my info?[NEWLINE]agent: When you sign in to your account,you will complete two steps Enter your username and password, then you enter the security code we send by text message or email[NEWLINE][BOUNDARY][NEWLINE]user: Where can I seek further information about suspicious e-mails and my online security?[NEWLINE]agent: call our toll - free TTY number, 1 - 800 - 325 - 0778, between7 a.m. and 7 p.m. Monday through Friday[NEWLINE][BOUNDARY][NEWLINE]user: How to Set Up or Change Direct Deposit of Benefit Payment Online[NEWLINE]agent:  Log in to your account.s  Sign in and Select the blue Benefits & Payment Details link on the right side of the screen.[NEWLINE]user: how long is the process?
user: Hello there, greetings. I've been told that i must create an account on this page My Social Security, in order to manage some benefits, Is that mandatory?[NEWLINE]agent: Are you experiencing issues with account creation or you simply, don't want to create one  online?[NEWLINE]user: Yes i'm having problems to create an account.[NEWLINE]agent: If you're having problems, you may still create an account  in person by visiting your local Social Security office.[NEWLINE]user: I need to find out about Social Security Benefit Verification Letter, what exactly is a benefit verification letter?[NEWLINE]agent: It serves as proof of your retirement, disability, Supplemental Security Income SSI, or Medicare benefits[NEWLINE]user: Does it serve as proof that I have applied?[NEWLINE]agent: Yes it  serves as proof that you have applied for benefits or that you have never received Social Security benefits or SSI[NEWLINE][BOUNDARY][NEWLINE]user: I need help understanding how to request it online[NEWLINE]agent: You can  call our toll - free number at 1 - 800 - 772 - 1213 or visit your Social Security office if you still have questions[NEWLINE]user: Is there a special number to call for the hard of hearing?[NEWLINE]agent: You can call our toll - free TTY number, 1 - 800 - 325 - 0778, between7 a.m. and 7 p.m. Monday through Friday[NEWLINE][BOUNDARY][NEWLINE]user: Do I need my own account to get my information?
user: How do I begin this process?[NEWLINE]agent: I will be glad to help you with that. To begin, let me explain some things.  One of our most important responsibilities is protecting your investment and personal information[NEWLINE]agent: To begin this process, how do you protect the privacy of your identity?[NEWLINE]user: I am not sure, do you have any ideas for me?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How do I tell a real email from social security department from a fake one?[NEWLINE]agent: Good question! Most emails from Social Security will come from a.gov email address[NEWLINE][BOUNDARY][NEWLINE]user: and for more information on how to switch to an electronic payment if I don't have a bank account?[NEWLINE]agent: You can visit Treasury's Go Direct website or call the helpline at 1-800-333-1795[NEWLINE][BOUNDARY][NEWLINE]user: Another thing. Is it easy to create a my Social Security account?[NEWLINE]agent: It is, it shouldn't take you more than 10 minutes to create your account.[NEWLINE][BOUNDARY][NEWLINE]user: What is it needed to create the account?
user: Hello, I would like to know how to get started to verify?[NEWLINE]agent:  One of our most important responsibilities is protecting your investment and personal information[NEWLINE]agent: we are using a new identity verification process.[NEWLINE]user: Oh ok that does not relate to me[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I got a weird email, it may be fake, what should I do?[NEWLINE]agent:  If you are not certain that an e - mail you received came from Social Security or one of our marketing firms[NEWLINE]user: oh ok thank you[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Do I need to respond to the emails If i get one?[NEWLINE]agent:  DO NOT respond to the email or click on any links contained in the email message[NEWLINE][BOUNDARY][NEWLINE]user: What else should I look for in a phishing email?
user: I need some information about the Online ID Verification Process.[NEWLINE]agent: Protecting your personal information is our responsibility and it's a responsibility that we do not take lightly. To ensure that we succeed, we have put a cybersecurity program in place.[NEWLINE]agent: Would you like to hear more about how we protect your identity and information?[NEWLINE]user: No, thank you.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Why do I need two forms of ID when signing into my account?[NEWLINE]agent: Having two forms of identification helps us better protect your account from unauthorized users and identity theft.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, now about creating and logging into a mySocial Security account, I would like to know how long the account creation process will take?[NEWLINE]agent: Creating an account takes less than 10 minutes[NEWLINE][BOUNDARY][NEWLINE]user: Is it safe?[NEWLINE]agent: Yes it is a  safe, quick, and convenient way to change your address[NEWLINE][BOUNDARY][NEWLINE]user: Is there someone I can talk to if I have questions?
user: I am unable to create an account online as I don't have access to the internet. What else can I do to get information about Social Security?[NEWLINE]agent: Are you not able to create an account online at a family member who has internet?[NEWLINE]user: No I am not able to do this?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Once I have opened an account online how can I detect that the emails I receive are from Social Security?[NEWLINE]agent: I can give you examples of websites pretending to direct you to Social Security that will help you detect fraudulent sites.[NEWLINE][BOUNDARY][NEWLINE]user: I would appreciate that but are there other resources available that I can use to learn more about phishing?[NEWLINE]agent: Yes you can do a Google search about phishing and learn more there or you can go to OnGuard Online which is a very informative site about phishing.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a quick way that I will be able to detect that emails are from Social Security?[NEWLINE]agent: Yes there is. Most emails from Social Security will come from a.gov email address.[NEWLINE][BOUNDARY][NEWLINE]user: How can I be sure that the online identity verification process is secure?
user: Are there other ways to learn more about phishing?[NEWLINE]agent: Yes, you can learn more about phishing so that you can avoid security problems, do you have internet access?[NEWLINE]user: No I do not have access to the internet.[NEWLINE]agent: Would you like to learn about phishing from non-internet sources?[NEWLINE]user: No, thank you.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: When will I be taken to an official social security site?[NEWLINE]agent: Links, logos, or photos in an official social security email will always direct you to an official social security website.[NEWLINE][BOUNDARY][NEWLINE]user: Will I be offered extra security for my account?[NEWLINE]agent: Yes, we now offer you the choice to add extra security when you create your online account.[NEWLINE][BOUNDARY][NEWLINE]user: What is the new identity verification process online?[NEWLINE]agent: The new process requires you to sign in with a username and password and to choose whether or not you want to add extra security measures.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know if an email I received is legit?
user: I'm trying to learn more about the online identification process and I want to know how to protect myself from phishing. Are there any resources I can use to get informed about it?[NEWLINE]agent: Do you want to know how to avoid security problems?[NEWLINE]user: Yes, that's correct.[NEWLINE]agent: good advice is to always keep your browser up to date.[NEWLINE]user: And about phishing?[NEWLINE]agent: You can get more information about phishing by going to OnGuard Online.[NEWLINE][BOUNDARY][NEWLINE]user: I have more concerns about setting up or changing my direct deposit online.[NEWLINE]agent: Do you need help setting up or changing your direct deposit online or have more questions about it?[NEWLINE]user: Yes[NEWLINE]agent: We can answer all your questions and help you out if you call our toll-free number 1-800-772-1213 or you could visit your local Social Security office.[NEWLINE][BOUNDARY][NEWLINE]user: and what if I applied for benefits before March 1, 2013?[NEWLINE]agent: If you didn't sign up for electronic payment at the time, we recommend you to do it now.[NEWLINE][BOUNDARY][NEWLINE]user: can you give me a TTY number, please?.
user: Can I report  a survivors death online?[NEWLINE]agent: IYou can not reiport a death online. Are you getting benefits on your spouses record?[NEWLINE]user: yes[NEWLINE]agent: Are you getting retirement on your own record?[NEWLINE]user: no[NEWLINE]agent: We will check to see whether you can get a higher benefit as a widow or widower[NEWLINE][BOUNDARY][NEWLINE]user: What document do I need to apply?[NEWLINE]agent: Widows / Widowers or Surviving Divorced Spouse 's Benefits or childs benefits[NEWLINE]user: Do you have all the documents you need?[NEWLINE]agent:  do n't delay applying for Social Security.[NEWLINE][BOUNDARY][NEWLINE]user: I am already getting benefits do I need to report the death?[NEWLINE][BOUNDARY][NEWLINE]user: Anything else I'd like to inquire regarding. Are widows entitled to complete benefits?[NEWLINE]agent:  you can  receive full benefits at full retirement age for survivors or reduced benefits as early as age 60[NEWLINE][BOUNDARY]