elplaguister/DTS_session_datasets huggingface dataset:
user: Hello, I would like information on what measures are being taken for the prevention of suicide of veterans.[NEWLINE]agent: Are you a veteran in a mental health crisis and are you thinking about hurting yourself, or do you know a veteran who is considering this act now?[NEWLINE]user: no it's not my case[NEWLINE][BOUNDARY][NEWLINE]user: Where can a veteran who is in that situation go?[NEWLINE]agent: Call 800 - 273 - 8255, then select 1. e Start a confidential Veterans chat you can do it any time of the day or night[NEWLINE][BOUNDARY][NEWLINE]user: Where can a Veteran turn to for continued assistance?[NEWLINE]agent: You can find ongoing support through VA to help you get your life back:Our specially trained suicide prevention coordinators available at every VA medical center across the country can help you get the advice and services you need.   Our Veterinary Centers can help you and your family readjust to life at home after you have returned from serving in a combat zone. Our Veterans Benefits Administration offices can help you access benefits for monthly disability compensation payments, job training, home loans, and more.[NEWLINE]user: You can find ongoing support through VA to help you get your life back:Our specially trained suicide prevention coordinators available at every VA medical center across the country can help you get the advice and services you need.   Our Veterinary Centers can help you and your family readjust to life at home after you have returned from serving in a combat zone. Our Veterans Benefits Administration offices can help you access benefits for monthly disability compensation payments, job training, home loans, and more.[NEWLINE]agent: Our Veterinary Centers can help you and your family readjust to life at home after you have returned from serving in a combat zone.[NEWLINE][BOUNDARY][NEWLINE]user: I want to help a veteran adjust to life at home, but I don't know how. Can I get support?
user: Hi. I Hope you could help me. I'm looking for information related to to prevent the suicide of a veteran.[NEWLINE]agent: Are you a veteran and you thinking about hurting yourself or know any veteran who is considering this?[NEWLINE]user: Not me, but I know a veteran who is considering this, and is worrying me.[NEWLINE][BOUNDARY][NEWLINE]user: It's is possible to talk with someone about this?[NEWLINE]agent: Yes, it is. You can call to the veterans crisis line.[NEWLINE]user: And I can call at anytime I need it?[NEWLINE]agent: Yes, you can. That's a confidential line, were many of them are veterans themselves, this service is private, free and available 24/7.[NEWLINE][BOUNDARY][NEWLINE]user: And if I need more information where can I go?[NEWLINE]agent: You can visit our website, and check the suicide prevention section.[NEWLINE][BOUNDARY][NEWLINE]user: Those are all the options?[NEWLINE]agent: Not really. You can also call 911 or go to the nearest emergency room.[NEWLINE][BOUNDARY][NEWLINE]user: Veterans have any benefit service related to suicide prevention?
user: Hi. My son is a veteran who just returned home to us, and he seems to be having trouble with adjusting to life at home again. I don't really know what to do to help him but I want to help him.[NEWLINE]agent: We can absolutely help to get you the support that you and your son need. Did you have any particular questions or needs that you would like to address?[NEWLINE]agent: It is your son who has veteran status, is that correct?[NEWLINE]user: Yes, it's my son.[NEWLINE]agent: You can take advantage of our Coaching Into Care program. You can call toll-free and talk to licensed psychologists and social workers to help you and your son on your journey.[NEWLINE][BOUNDARY][NEWLINE]user: My son has attempted suicide in the past. My younger children know that something is different about him. But I don't know how to approach the topic with them without scaring them. Do you have any recommendations?[NEWLINE]agent: We have tips on how to approach that subject based on age level of who you are talking to. We even have age-appropriate tips for preschoolers and school-age children.[NEWLINE][BOUNDARY][NEWLINE]user: How would I talk to someone in the Coaching Into Care program?[NEWLINE]agent: To reach a coach, you can call 888-823-7458, Monday through Friday from 8 a.m. to 8 p.m. ET.[NEWLINE]user: Is there anywhere else I can go to read more information on my own?[NEWLINE]agent: Yes, we also have the Coaching Into Care website that has information, tips, and resources for Veterans and their family members.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have concerns that my son may attempt suicide again? Is there anyone I could talk to about that?
user: I need help from someone[NEWLINE]agent: Are you a Veteran in a mental health crisis and thinking about hurting yourself or do you know a Veteran who is considering hurting him or herself?[NEWLINE]user: It is me[NEWLINE]agent: Okay, you are not alone and we can get you help[NEWLINE][BOUNDARY][NEWLINE]user: do you have a phone number I can call if I'm hearing disabled?[NEWLINE]agent: You can call TTY: 800-799-4889[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any information I can read online for someone that just came home from the service?[NEWLINE]agent: You can visit the Coaching Into Care website[NEWLINE][BOUNDARY][NEWLINE]user: if I call in or walk in who can I talk to?[NEWLINE]agent: You can talk to our Veterans Crisis Line responders.  Many of them are Veterans and they can provide free confidential help 24/7.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have a program that will provide help as I need it?[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want ongoing support from VA to get your life back on track?[NEWLINE]user: yes
user: I need help for a depressed vet[NEWLINE]agent: Do you know a Veteran who is considering suicide?[NEWLINE]user: no, not that I know of but they are depressed and need help[NEWLINE][BOUNDARY][NEWLINE]user: Do you have help for someone who is back home and not doing well?[NEWLINE]agent: Yes we do, if you are a family member or friend of a Veteran who is having trouble adjusting to life at home, we can help. Our national Coaching Into Care program, our licensed psychologists and social workers will talk with you by phone, free of charge, to help you find your way around the VA system and figure out the best way to help the Veteran you care about[NEWLINE][BOUNDARY][NEWLINE]user: can you tell me how to talk to a kid about suicide?[NEWLINE]agent: Yes, we can give you tips for talking to children of different ages about suicide. We have info to talk to preschoolers, school-age children, and others[NEWLINE][BOUNDARY][NEWLINE]user: can you give me the signs that someone who is depressed might be thinking of doing something to hurt themselves?[NEWLINE]agent: Many Veterans don’t show any signs of an urge to harm themselves before doing so, but some may show signs of depression, anxiety, low self-esteem, or hopelessness.  They might also seem sad, depressed, or agitated most of the time.[NEWLINE]user: and acting differently is a sign that something might be up?[NEWLINE]agent: Yes, they may change the way the act. They might start to do poorly in work or school and they might act violently or take risks[NEWLINE][BOUNDARY][NEWLINE]user: is there any place that I can go online to read more on this?
user: Hello, I came here to learn about suicide prevention for veterans.[NEWLINE]agent: Are you a Veteran in a mental health crisis and you're thinking about hurting yourself or do you know a Veteran who's considering this act now?[NEWLINE]user: No, thankfully not. I'm just here to learn about this service, should I need it at some point.[NEWLINE]user: Am I the only one who has problems sleeping since my last combat mission? Sometimes it feels this way.[NEWLINE]agent: You're not alone, and you can get help.[NEWLINE][BOUNDARY][NEWLINE]user: I don't want these memories to haunt me, I really don't. Can you tell me about suicide risks and warning signs?[NEWLINE]agent: Of course, on our page you can learn about common suicide myths and realities, Veteran-specific suicide risks, and warning signs. You'll also learn to recognize when to ask for help.[NEWLINE]user: What signs? What should I watch out for?[NEWLINE]agent: Many Veterans don't show any signs of an urge to harm themselves before doing so. But some may show signs of depression, anxiety, low self-esteem, or hopelessness, like seeming sad, depressed, anxious, or agitated most of the time.[NEWLINE][BOUNDARY][NEWLINE]user: Can you help me get back into my everyday life somehow? Like I said, the last mission has changed me. I'm having trouble going back to a normal life.[NEWLINE]agent: Yes. Through our national Coaching Into Care program, our licensed psychologists and social workers will talk with your family members by phone, free of charge, to help them find a way around the VA system and figure out the best way to help all of you.[NEWLINE]user: So this service is mainly for those living with me?
user: hello i would like to know about suicide prevention in veterans[NEWLINE]agent: Are you a veteran in a mental health crisis?[NEWLINE]user: Yes[NEWLINE]agent: You are not alone, and you can get help. we can help you?[NEWLINE][BOUNDARY][NEWLINE]user: Yes i'm worried about one[NEWLINE]agent: Connect with our caring and qualified Veterans Crisis Line Responders for confidential help. Many of them are veterans. This service is private, free and available 24 hours a day, 7 days a week.[NEWLINE]user: How do I talk to someone now?[NEWLINE]agent: Call 800 - 273 - 8255, then select 1.  Start a confidential Veterans chat.[NEWLINE]user: And how do I do in the case of hearing loss?[NEWLINE]agent: If you have a hearing loss, call TTY: 800 - 799 - 4889.[NEWLINE][BOUNDARY][NEWLINE]user: How do I tell my child about a suicide attempt in the family?[NEWLINE]agent: Get tips for talking to children of different ages about suicide:   Preschool children   School-age children[NEWLINE][BOUNDARY][NEWLINE]user: Also I want to help a veteran adjust to life at home, but I don't know how. Can I get support?
user: can you give me details of Fiduciary claims[NEWLINE]agent: Do you have a scheduled date?[NEWLINE]user: yes[NEWLINE]agent: You have 1 year from the date on your decision to request a decision review[NEWLINE][BOUNDARY][NEWLINE]user: what are the decision review options[NEWLINE][BOUNDARY][NEWLINE]agent: want to know how to add new and relevant evidence[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: You want to request a new look from a superior reviewer[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: you want to know the details of Appeal before a veterans law judge[NEWLINE]user: yes[NEWLINE]agent: Download VA Form 10182  Board Appeal PDF[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to request a Board Appeal?[NEWLINE]user: yes
user: I want to know what my options are for getting a review on a claim[NEWLINE]agent: Do you have new and relevant evidence to add to your claim?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to ask for a senior reviewer to take another look at your claim?[NEWLINE]user: yes I do[NEWLINE]agent: okay, you need to download VA Form 20 - 0996 : Higher-Level Review[NEWLINE]user: can you tell me a bit about the higher level review?[NEWLINE]agent: A Higher-Level Review looks at the same evidence and determines whether the decision can be changed.  We can help you learn how to request a Higher-Level Review.[NEWLINE][BOUNDARY][NEWLINE]user: what if I want to appeal to a veterans judge?[NEWLINE]agent: Then a judge at the Board of Veterans Appeals in Washington, DC would review your case.  We can help you request a Board Appeal.[NEWLINE][BOUNDARY][NEWLINE]user: what can I do if I disagree with the Board's decision?[NEWLINE]agent: Would you have new and relevant evidence that supports your case?[NEWLINE]user: yes, I think I will have a few things
user: Hi there. I want to know if you could help me with a fiduciary claim I got?[NEWLINE]agent: No problem. Do you have the date of when you made your request?[NEWLINE]user: I'm not very sure of the date, sorry.[NEWLINE][BOUNDARY][NEWLINE]user: I want to know how to make my request be reviewed by someone else, as a second opinion?[NEWLINE]agent: For a second opinion or a higher-lever review, you need to download the VA form 20-0996: Higher-level review and fill it.[NEWLINE][BOUNDARY][NEWLINE]user: Alright, I'll do it. Can I do a supplemental claim too?[NEWLINE]agent: In this case, for fiduciary claims, is not available the supplemental claim option.[NEWLINE][BOUNDARY][NEWLINE]user: O.K., but one way or another I ca ask for a new look on my actual application, right?[NEWLINE]agent: yes, you can ask for a senior reviewer for a new look, using the VA form 20-0996: higher-level review.[NEWLINE]user: Great. And what happens hen I choose a higher-level review?[NEWLINE]agent: With that option you are asking for another review of the same evidence.[NEWLINE]user: That sounds good. Now, this will help my case?
user: Hello. I made an application for some benefits as a veteran, but I'm not happy with the decision they made about my case. I want to knw if is possible a second review of my case?[NEWLINE]agent: No problem. In this case you can ask for a decision review. Do you have new and relevant evidence that could help your case?[NEWLINE]user: No, I don't. I got all the information I had.[NEWLINE][BOUNDARY][NEWLINE]agent: Have you hear about the option of request a new look from a senior reviewer?[NEWLINE]user: No, I haven't.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to appeal to a veterans law judge?[NEWLINE]user: That sounds like too much. I don't think that would be the right option.[NEWLINE][BOUNDARY][NEWLINE]user: O.K., let say I take one of those options, which would be the next step then?[NEWLINE]agent: One you apply for a review of your case you won't need to do anything else, just wait unless the VA sends you a letter asking for more information.[NEWLINE]user: There will be any kind of appointment?[NEWLINE]agent: If the VA schedules exams for you, be sure not to miss them. That's very important.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I got more question later?
user: Hey, how's everything?. I have some issues with veterans related fiduciary claims. Can you help me?[NEWLINE]agent: I guess you filed a review request already. Is that request dated under a year?[NEWLINE]user: That's right. Lees than a year from the date i filed that.[NEWLINE]agent: Very well. Just for you to be clear, in case of future request, that you have only one year from the date on your decision to request a review.[NEWLINE][BOUNDARY][NEWLINE]user: Huh, i didn't knew that, I just filed the thing as soon as i could. Anyway, i already filed my request so, what's next?[NEWLINE]agent: That was a very wise decision, even if it was by mere luck in that moment. Regarding what comes next of your review request, well, in first instance, you don't have to do nothing, just to way Veterans Affairs contact you, if needed.[NEWLINE]agent: Have Veterans Affairs scheduled you for any exams?[NEWLINE]user: Yeah, in fact they have me scheduled for some test soon.[NEWLINE]agent: Excellent. It's pretty obvious, but be sure to not miss those exams.[NEWLINE][BOUNDARY][NEWLINE]user: Look, i know many of these request are rejected by you. Do i have any other tool to get a review of my claim?[NEWLINE]agent: In fact, you have. You can request a Board Appeal after an initial claim after a higher level review decision. About this, you should now that you can't do this in a row manner.[NEWLINE][BOUNDARY][NEWLINE]user: Uh, i think i understand, but i must say that's a little restrictive. Anyway, lets say after all this, i still doesn't like your board decision. Can i do something about it?[NEWLINE]agent: You can, but i must tell you that would imply to bring new and significant evidence for the case. Do you think you could do that, given the situation?[NEWLINE]user: Yes, i have confidence that i can do that,
user: you can tell me what happens after I request a review on a fiduciary claim[NEWLINE]agent: Okay, we can help you find out what happens after you request a decision review[NEWLINE]agent: Has the VA scheduled an exam for you?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]user: can you tell me more about the supplemental claim?[NEWLINE]agent: You can file a Supplemental Claim if you disagree with a Board's decision and have new and relevant evidence that supports your case[NEWLINE][BOUNDARY][NEWLINE]user: do you have info on getting a review from a senior reviewer?[NEWLINE]agent:  A senior reviewer will take another look at your case and determine whether the decision can be changed based on a difference of opinion or an error.[NEWLINE]user: is that the higher level review I heard about or is that different?[NEWLINE]agent: Yes, in a Higher-Level Review you are asking for another review of the same evidence, and a senior reviewer will take another look at your case.[NEWLINE][BOUNDARY][NEWLINE]user: can I get more help as I go through this process?
user: What are fiduciary claims?[NEWLINE]agent: Did you mark you calendar for one year to request a decision review?[NEWLINE]user: No, I did not know I needed to have it filed within a year.[NEWLINE][BOUNDARY][NEWLINE]user: How can I file a new fiduciary claim?[NEWLINE]agent: The only way to file a new claim is if you have new evidence.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get answers to more questions?[NEWLINE]agent: You can get answers to frequently asked questions about decision reviews by going to FAQs.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a form to download to ask for a new look from a senior reviewer?[NEWLINE]agent: Yes, you can download VA Form 20-0996-Higher Level Review pdf.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if the VA schedules an exam for me?[NEWLINE]agent: It is very important that you do not miss the exams the VA sets up for you.[NEWLINE][BOUNDARY][NEWLINE]user: What can I do if I disagree with the board decision and have new relevant evidence?
user: I need help with asking for a review on a fiduciary claim[NEWLINE]agent: Do you want to add new and relevant evidence to your claim?[NEWLINE]user: yeah in a supplemental claim[NEWLINE]agent: The Supplemental Claim option isn’t available for fiduciary claims. You can file a new claim if you have new evidence.[NEWLINE]user: can you help me with what options I have?[NEWLINE]agent: Yes, we can help you with the options available[NEWLINE][BOUNDARY][NEWLINE]user: do you have the forms for a higher level review?[NEWLINE]agent: Yes, we can help you download VA Form 20-0996: Higher-Level Review (PDF)[NEWLINE][BOUNDARY][NEWLINE]user: also can you give me the form for a veterans law judge appeal?[NEWLINE]agent: You will need to download VA Form 10182 : Board Appeal PDF[NEWLINE][BOUNDARY][NEWLINE]user: can I see where the process is once I have asked for one of the reviews?[NEWLINE]agent: Yes, you will have the opportunity to track the status of your appeal[NEWLINE][BOUNDARY][NEWLINE]user: can I still add the new evidence I have after a decision that doesn't go my way?
user: How do I request a Higher-Level Review?[NEWLINE]agent: Do you want to know the details of requesting a Higher Level Review?[NEWLINE]user: yes[NEWLINE]agent:  fill out the Decision Review Request : Higher - Level Review VA Form 20 - 0996. Download VA Form 20 - 0996 PDF[NEWLINE][BOUNDARY][NEWLINE]user: what are loan guarantees[NEWLINE]agent:  Please refer to yourdecision for instructionson how to submit theform[NEWLINE]agent: Do you want to request a form?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]user: what are the types of benefits?[NEWLINE]agent: The most common benefit type is compensation, but if you re unsure, check your VA decision. You can t select multiple benefit types[NEWLINE][BOUNDARY][NEWLINE]user: how insurance is applied
user: Can you explain to me how to request a higher-level review?[NEWLINE]agent: Do you need to request a higher-level review?[NEWLINE]user: Yes, I need a higher-level review.[NEWLINE]agent: You can fill out the Decision Review Request: Higher-Level Review VA Form 20-0996.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I want an informal conference with a senior reviewer?[NEWLINE]agent: They will call the phone number that you have given them from the Higher-Level Review form to schedule a time to discuss your case with you.[NEWLINE]user: What if I don't answer?[NEWLINE]agent: Then a voice mail for be left.[NEWLINE][BOUNDARY][NEWLINE]user: What happens when I request a high level review?[NEWLINE]agent: You are allowed to request a Higher-Level Review of an initial claim or Supplemental Claim decision and is not available after a Higher-Level Review or Board Appeal.[NEWLINE][BOUNDARY][NEWLINE]user: How do I submit the insurance form?[NEWLINE]agent: You would need to refer to your decision for the instructions about submitting the form.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I need help?
user: I have requested a call with a senior reviewer. What should I expect?[NEWLINE]agent: Did you request an informal conference?[NEWLINE]user: No, I don't think so.[NEWLINE]agent: If they call, and you are not home, can they leave a message?[NEWLINE]user: Yes, a machine will pick up.[NEWLINE]agent: Ok, good. They will leave you a voice mail.[NEWLINE]user: What can I talk about during the call with the senior reviewer?[NEWLINE]agent: You should chat about why you think the decision should be changed.[NEWLINE]user: What phone number will they call?[NEWLINE]agent: They will call the number you provide at a time that works for you.[NEWLINE][BOUNDARY][NEWLINE]user: If I am not happy with the decision, what can I do?
user: Hello there, I'm here because of a higher level review.[NEWLINE]agent: Do you want to request a higher-level review?[NEWLINE]user: No, I don't want to request one.[NEWLINE][BOUNDARY][NEWLINE]agent: Have you scheduled an informal conference?[NEWLINE]user: No, I haven't.[NEWLINE]user: What I wanted to know was which benefit type to choose in the review form. Can you help me with that, please?[NEWLINE]agent: Of course. The most common benefit type is compensation, but if you're unsure, check your VA decision.[NEWLINE]user: Can I select multiple benefit types?[NEWLINE]agent: You can't select multiple benefit types.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, that's too bad. Well, what can you tell me about the national cemetery administration?
user: Hi there. I have problems with a review of my claim, What can I do now?[NEWLINE]agent: Do you know how to make a higher-level request?[NEWLINE]user: No, I don't know how to do it.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know which forms use?[NEWLINE]user: No, I don't know. I need more information about it.[NEWLINE][BOUNDARY][NEWLINE]user: I have a list of issues appointed to help into my request there is any way to show them?[NEWLINE]agent: Yes, you can include all or some of the issues VA has made.[NEWLINE]user: What happens if I got new or more evidence?[NEWLINE]agent: If you got new information, you can select for another review option.[NEWLINE][BOUNDARY][NEWLINE]user: I'll be able to select the benefits I would like to during the review?
user: I requested a decision review and I need to know what to expect now.[NEWLINE]agent: If you have requested a decision review, you don't need to do anything until you receive a letter from the VA asking you for any information that they might need.[NEWLINE]agent: Please be aware that the VA might schedule more exams for you.[NEWLINE]user: They haven't asked me to have any more exams yet.[NEWLINE][BOUNDARY][NEWLINE]user: When will I find out the results of my request?[NEWLINE]agent: Once the VA processes your request, a reviewer will call you within 2-4 weeks.[NEWLINE]user: Is there anyone I can talk to so I can tell them why they should review my decision and change it?[NEWLINE]agent: You and/or your representative can call your reviewer on the phone and talk to them about the review.[NEWLINE][BOUNDARY][NEWLINE]user: This all seems like a lot to figure out. Is there anyone I can talk to for more help?[NEWLINE]agent: You can speak to an attorney or agent who is accredited by the VA or Veterans Service Organization to get more help.[NEWLINE][BOUNDARY][NEWLINE]user: I have more questions, where can I find more information?