elplaguister/DTS_session_datasets huggingface dataset:
user: How do I exchange my out-of-state drivers license if I have just moved into this state?[NEWLINE]agent: You must exchange your license from your prior state within 30 days of moving here and now becoming a resident of our state of New York.[NEWLINE]user: Does that thirty day rule still apply if I have moved here from a province of Canada?[NEWLINE]agent: It does.[NEWLINE][BOUNDARY][NEWLINE]user: But, once again, regarding the certificate, did you mention a different one from pre-licensing, and that it was valid for a longer period of time?[NEWLINE]agent: That would be Student Completion Certificate, and that will be valid for a two years period, unlike your Pre-licensing that only is valid for one year.[NEWLINE][BOUNDARY][NEWLINE]user: Ok then i heard well. Going back for the road test stuff, you told me about things i need to focus, but i was wondering how much i need to go with supervised driving before going for the real thing?[NEWLINE]user: I'm under 18, by the way.[NEWLINE]agent: Very well, that's important. Well, as you are under 18, the minimum hour requirement would be 50 hours of supervised practice driving.[NEWLINE][BOUNDARY][NEWLINE]user: Wow, that much, huh?. Well, thanks. Oh, please, could you tell if i would need to have a pre-licensing certificate in case i need to change my license class sometime?
user: I will have an on-site investigation and would like to know about it.[NEWLINE]agent: Do you know when the AFI inspector will arrive at your facility?[NEWLINE]user: No, I don't know yet.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What happens if I pass the investigation?[NEWLINE]agent: In that case, the DMV will issue you a registration certificate, MV-50 Retail Certificates of Sale and a letter with the dealer plate, if applicable.[NEWLINE][BOUNDARY][NEWLINE]user: How can I apply?[NEWLINE]agent: You must submit the Original Facility Application VS-1 in pdf format and a copy of your complete original sealed and signed Surety Bond.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if I don't have my proof of Workers Compensation Insurance?[NEWLINE]agent: In that case don't submit an application with DMV yet.[NEWLINE][BOUNDARY][NEWLINE]user: How can I apply to Snowmobile Dealer?[NEWLINE]agent: Dou you have the form RV-253?[NEWLINE]user: Yes, I got it.
user: How do I apply to open a dealership?[NEWLINE]agent: You would have to submit Original Facility Application and a copy of your completed original sealed and signed Surety Bond.[NEWLINE][BOUNDARY][NEWLINE]agent: do you have a certificate of authority?[NEWLINE]user: Yes, I have a certificate of authority.[NEWLINE]agent: Do you know what to do if you do not have your Certificate of Authority?[NEWLINE]user: No, I do not know what to do if I do not have the Certificate of Authority?[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: what if I do not have my Proof of Business Name?[NEWLINE]agent: Then it is in your best interest not to submit an application with the DMV yet.[NEWLINE]user: I'd like to ask question regarding the Investigation process. What result could happen at the hearing?[NEWLINE]agent: The result of the hearing may be no action, a civil penalty, and/or a suspension or revocation of your ability to operate as a vehicle related business in New York State. You may also be offered the opportunity to pay restitution to the consumer in instead of the fines and/or penalties, or to have the penalty reduced.[NEWLINE][BOUNDARY][NEWLINE]user: and the DMV runs all of this?
user: Hello, I would like you to help me how to apply?[NEWLINE]agent: You must send    Original installation request pdf VS-1    a copy of your completed original sealed and signed Guarantee Bond[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have your Certificate of Authority?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: Don't have your Trade Name Proof yet?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: Don't have your proof of Workers' Compensation Insurance?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: do you have your deposit?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: how should i apply?
user: Hello, I would like to know how to request a certificate as a Snowmobile Distributor[NEWLINE]agent: To request a commercial snowmobile dealer certificate, you must use the RV-253 pdf snowmobile dealer registration request form.[NEWLINE]user: Yes[NEWLINE]agent: The DMV does not endorse these companies nor does it declare that the DMV has any association or supervision of these companies.[NEWLINE][BOUNDARY][NEWLINE]user: Sure. I need to ask about surety bond, can you also tell me how much is needed for it?[NEWLINE]agent: The bond amount depends on the number of vehicles the dealer sold in the previous calendar year, or if the dealer is licensed as a franchised new dealer.  We have a chart you can look at for more information[NEWLINE][BOUNDARY][NEWLINE]user: how can I get a surety bond?[NEWLINE]agent: You need to contact a surety insurance company. Make sure that the business name and mailing address on the bond exactly match the business name and mailing address on your DMV facility license. Make sure that you write your Facility Number on the bond.[NEWLINE][BOUNDARY][NEWLINE]user: what form do we need for used cars sold?[NEWLINE]agent: The Vehicle and Traffic Law requires a dealer to complete the Used Vehicle Certification on form MV-50. The law applies to all vehicles sold at any selling price and which display any odometer reading.[NEWLINE][BOUNDARY][NEWLINE]user: can we get a title and registration for a salvage we fixed?
user: Good evening, i've been looking for information on applications for a dealership, what can you tell about that topic?[NEWLINE]agent: No problem. For applying, you must submit a Form VS-1 also known as Original Facility Application, plus a copy of your complete original, sealed and signed Surety Bond.[NEWLINE][BOUNDARY][NEWLINE]agent: Moving on, Do you want to know about the certificate of authority?[NEWLINE]user: It would be of great help, yeah.[NEWLINE]agent: Are you in possession of a certificate of authority?[NEWLINE]user: No, i don't have any right now, but there's no problem with that, right?[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: In any case, can you just tell more about that certificate?[NEWLINE]agent: Sure. The certificate of authority and sales taxes ID number are issued by the NYS Department of Taxation and Finance. To get one, you may apply visiting the DTF website. After you complete the process, be sure to record your Sales Tax ID on to the Original Facility application.[NEWLINE][BOUNDARY][NEWLINE]user: How can I obtain a surety bond?[NEWLINE]agent: Do you want to get a surety bond?[NEWLINE]user: No, not really. I was just asking how it works.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: So how does it work? Can you explain surety bonds, please?
user: What form do I need to use for a Snowmobile Dealer?[NEWLINE]agent: Did you  apply for a snowmobile dealer certificate form[NEWLINE]user: No, I have not applied yet for a snowmobile dealer certifcate.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What is the on-site investigation about?[NEWLINE]agent: The inspector arrives to inspect your facility and will be checking your dealer starter kit, permanently mounted signs that are able to be seen from the street.[NEWLINE][BOUNDARY][NEWLINE]user: Does the DMV endorse the companies?[NEWLINE]agent: The DMV does not endorse the companies.[NEWLINE][BOUNDARY][NEWLINE]user: What if my signs are not visible from the street?[NEWLINE]agent: If your signs are not visible, then the AFI will deny your application.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have not gotten my Certificate of Authority yet?
user: I need some guidance with the application process, please. Can you tell me how to apply?[NEWLINE]agent: Of course. In order to apply you must submit an Original Facility Application, along with a copy of your complete original sealed and signed Surety Bond.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have a certificate of authority?[NEWLINE]user: No, unfortunately not.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have a proof of business name?[NEWLINE]user: No, I don't have one.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have a proof of workers compensation insurance?[NEWLINE]user: No, sorry.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have a surety bond?[NEWLINE]user: No, I don't have such a bond.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: It seems like I'm lacking a lot of the necessary documents. Can I call you back by phone once I have them?[NEWLINE]agent: Of course. You can call the Office of Vehicle Safety and Clean Air at 1-518-474-4653 to get the forms, or call 1-518-474-0919 to get more information.[NEWLINE]user: Allow me one final question though. What exactly should I do in which order to become a retail dealer with a DMV license?
user: What is a on-site investigation when I am opening a dealership?[NEWLINE]agent: Is an automotive facilities inspector coming to inspect your facility?[NEWLINE]user: No, not yet.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How would I get a Surety Bond?[NEWLINE]agent: You would be able to get once from a surety insurance company and have them fill out Dealer Bond Under NY State Vehicle and Traffic Law Section 415 6-B and be sure the business name and mailing address match 100% with your application.[NEWLINE][BOUNDARY][NEWLINE]user: What about an official dealer sign?[NEWLINE]agent: You can purchase signs from all kinds of sign shops and automotive supply stores because the DMV does not provide them.[NEWLINE][BOUNDARY][NEWLINE]user: What if I am using an Assumed Name for my business?[NEWLINE]agent: You must submit a copy of your Business Certificate of Assumed Name and you would need to contact your county clerk to obtain your business certificate.[NEWLINE][BOUNDARY][NEWLINE]user: What vendors can I purchase starter kit compenents from?
user: Hello I would like information, I have a problem with the repair of my vehicle, what is it?[NEWLINE]agent: First, try to solve the problem with the administration of the company. Keep a written record of all contacts with management, plus details about the repair.[NEWLINE]agent: Have you tried sending the report electronically?[NEWLINE]user: yes i tried[NEWLINE]agent: To submit electronically, download the available complaint report at the link above to your personal device. Attach and then email the full report as well as any supporting documents to protected email. Email the entire report, as well as any supporting documents to protected email. Please note that DMV staff will contact you by email.[NEWLINE]user: Other questions, how can I file a complaint against a DMV registered auto company? what do I do if the installation does not have a current record?[NEWLINE]agent: There are limitations on any fines and penalties that may be recovered. For additional information on the investigation and hearing process, please see our What to Expect if You File a Complaint Against a DMV Regulated Business[NEWLINE][BOUNDARY][NEWLINE]user: And what do you recommend to avoid having to deal with an unreliable workshop?[NEWLINE]agent: Good Smart Shopping for Auto Repairs Can Help You Avoid Trouble With A Dirty Or Dishonest Repair Shop[NEWLINE][BOUNDARY][NEWLINE]user: and can i inspect my vehicle before paying?[NEWLINE]agent: of course You have the right to inspect your vehicle at the store before paying for repairs. However, this does not give you the right to remove the vehicle from the shop without paying for repairs, or to inspect it in areas where only authorized employees are allowed.[NEWLINE][BOUNDARY][NEWLINE]user: What if there is a violation of the regulations regarding the repair of the vehicle?[NEWLINE]agent: the DMV will take action against the store. This may include suspending or revoking the store registration and / or imposing fines. If you suffer a financial loss due to a surcharge or unnecessary or poor quality repairs, the administrative law judge presiding over the hearing may offer the store the option to pay restitution. The store may receive a shorter suspension period and / or a lower fine. DMV cannot compel a store to pay restitution.[NEWLINE][BOUNDARY][NEWLINE]user: And how do I know that they are charging me just enough?
user: can you give me details of The "Consumer's Bill Of Rights"[NEWLINE]agent: Under the Repair Shop Act,s [15] you have the following rights when dealing with a repair shop[NEWLINE]agent: you want to request it[NEWLINE]user: not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: what are my rights?[NEWLINE]agent: You are entitled to the return of all replaced parts, except warranty and exchange parts, but you must ask for them in writing before any work is done.[NEWLINE][BOUNDARY][NEWLINE]user: Are you familiar with ATV? Is it possible for a child under the age of ten to run an ATV?[NEWLINE]agent: A child under 10 can only operate an ATV under adult supervision or without supervision on land that is owned by the parent or guardian.[NEWLINE][BOUNDARY][NEWLINE]user: Who writes a report if I crash an ATV while incapacitated?[NEWLINE]agent: A report will be written by someone who witnessed the accident  or by an investigating police officer.[NEWLINE]user: When do I have to report an  ATV accident?[NEWLINE]agent: You must report an accident if it causes over $1,000 worth of property damages or if it harms or kills someone.[NEWLINE][BOUNDARY][NEWLINE]user: Can I drive my ATV on private owned land?
user: hello i have a complaint regarding a car repair[NEWLINE]agent: A DMV customer service representative will try to resolve the issue by discussing it with you and the store. Approximately half of the complaints received by the DMV are resolved through mediation. If the repair problem is not resolved, your complaint will often be forwarded to a regional DMV office for investigation.[NEWLINE]agent: Did a hearing determine that there were violations?[NEWLINE]user: Yes[NEWLINE]agent: DMV will take action against the store. This may include suspending or revoking the store registration and / or imposing fines. If you suffer a financial loss due to a surcharge or unnecessary or poor quality repairs, the administrative law judge presiding over the hearing may offer the store the option to pay restitution. The store may receive a shorter suspension period and / or or a lower fine. DMV cannot compel a store to pay restitution.[NEWLINE][BOUNDARY][NEWLINE]user: About complaints against a DMV regulated auto company, what type of complaints would be considered a lemon law complaint?[NEWLINE]agent: You can look up lemon law complaints, and see if you should file.[NEWLINE][BOUNDARY][NEWLINE]user: Do you also know about this the Repair Shop Act Works. and that the law of repair shops works?[NEWLINE]agent: NEW YORK STATE DEPARTMENT OF MOTOR VEHICLES Mark JF Schroeder,[NEWLINE][BOUNDARY][NEWLINE]user: What if I ask for help in court and I get a settlement or is one pending?[NEWLINE]agent: restitution through the DMV will not be available.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find more information?[NEWLINE]agent: on form C-17[NEWLINE]user: Does the repair shop law work?
user: Hello I need information about The "Consumer Bill of Rights"[NEWLINE]agent: Under the Repair Shops Act, you have the following rights when it comes to a repair shop[NEWLINE]agent: Do you want to request an estimate in writing?[NEWLINE]user: do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I would like more information but I don't know whether to go to the store[NEWLINE]agent: Don't be afraid to ask questions. Store management should take the time to explain repairs and required prices, discuss problems, and tell you about employee training and experience.[NEWLINE][BOUNDARY][NEWLINE]user: SAFETY TRAINING AND INFORMATION is a somewhat related subject. To run an ATV, how old do you have to be?[NEWLINE]agent: A parent or guardian may not knowingly permit or authorize his or her child under age 16 to operate a ATV.[NEWLINE][BOUNDARY][NEWLINE]user: What are rules for operating an ATV?[NEWLINE]agent: You may not operate an ATV other than while seated on the permanent, regular seat and only carry passengers if the ATV is designed to carry a passenger.[NEWLINE][BOUNDARY][NEWLINE]user: What documentation do I need to have when operating an ATV?[NEWLINE]agent: You should carry your ATV safety training course certificate when operating any ATV.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a law about who can operate an ATV?[NEWLINE]agent: Yes, no one inn possession of an ATV can allow any one under the age of 16 to operate an ATV.[NEWLINE][BOUNDARY][NEWLINE]user: What do I do if I have an accident and damage property but the owner is not around?
user: Hey, Good morning. I recently had to go to a repair shop, but i'm having some issues, Is there something you can do about it?[NEWLINE]agent: There is, but we encourage users to attempt to resolve the issues by themselves first, with the management of the business. In order to do that, we advise you to keep a written record of all your interactions with the business. If a resolution is not possible, then you can come with us.[NEWLINE]agent: Do you want to know how to submit your possible complaint?[NEWLINE]user: No, that's not necessary right now. I think i'll try your first advice.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Say, I have a doubt. Can i ask for those parts which get replaced on my car?[NEWLINE]agent: Sure, You have that right. Be aware that you must write down that request before your car is touched by the service.[NEWLINE][BOUNDARY][NEWLINE]user: Can you please tell me on what should I do if I have complaint regarding the service they did to my vehicle?[NEWLINE]agent: mention it to the dealership management, keep records of all contacts with anyone regarding the vehicle and keep copies of orders and invoices[NEWLINE]user: I'm having problems with a dealer, is there anywhere I could write and state my case[NEWLINE]agent: yes, here is the address...Bureau of Consumer and Facility Services, PO Box 2700-ESP, Albany, NY 12220 - 0700[NEWLINE][BOUNDARY][NEWLINE]user: It says " THIS VEHICLE WAS RETURNED TO THE MANUFACTURER OR DEALER BECAUSE IT DID NOT CONFORM TO ITS WARRANTY", what does that mean[NEWLINE]agent: It is a notice that must be on the vehicle because of a court finding or settlement under the state 's Lemon Law[NEWLINE][BOUNDARY][NEWLINE]user: and what do I need to disclose when transferring the title to a new owner
user: can you give me details of The "Consumer's Bill Of Rights"[NEWLINE]agent: Pursuant to the Repair Shops Act, you have rights[NEWLINE]agent: do you want to know the rights?[NEWLINE]user: yes[NEWLINE]agent:  the repair shop must give you a written estimate of the parts and labor necessary for each specific repair. The shop may charge a reasonable fee for developing a written estimate, but the labor charge for an estimate may not exceed the shop 's usual hourly labor charge. The estimate must list each part and its cost, and show what parts, if any, are either used or not of original quality.[NEWLINE][BOUNDARY][NEWLINE]user: I'm also interested in learning more about the complaint against DMV. What if it's a lemon law complaint, though?[NEWLINE]agent: file a Lemon Law Complaint.Once your complaint has been filed a Consumer Services Representative CSR from DMV will be assigned to handle your complaint[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask you on what should I need to do in case the shop creates a written work order for my vehicle?[NEWLINE]agent: it must give you a copy[NEWLINE][BOUNDARY][NEWLINE]user: What Happens my Your Complaint?[NEWLINE]agent: A DMV customer service representative will try to resolve the problem by discussing it with you and the shop. About half the complaints received by DMV are resolved through mediation. If the repair problem is n't resolved, your complaint will often be referred to a DMV regional office for investigation[NEWLINE]agent:  If a hearing determines there were violations?[NEWLINE]user: it's not my case[NEWLINE]agent: you receive a court settlement or one is pending?[NEWLINE]user: yes[NEWLINE]agent: restitution through DMV is not available.[NEWLINE][BOUNDARY][NEWLINE]user: When repairs are completed?
user: I had some bad work done on my car and now what do I do to fix this?[NEWLINE]agent: You should attempt to resolve the issue with the management of the business. Don't forget to keep a written record of all contacts with management in addition to details about the repair.[NEWLINE]agent: Would you like to know how to file a complaint online?[NEWLINE]user: no, not yet I will try to fix the problem with the shop first[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: what happens if I end up filing a complaint and they are responsible?[NEWLINE]agent: DMV will take action against the shop. This may include suspending or revoking the shop's registration and/or imposing fines. If you suffer a financial loss due to overcharging or unnecessary or poor quality repairs, the administrative law judge presiding at the hearing may offer the shop the option of paying restitution.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know on what are the things I need to do if I want to complain the shop?[NEWLINE]agent: *makes no sense*[NEWLINE][BOUNDARY][NEWLINE]user: Alright. What if I'm the seller of a vehicle?[NEWLINE]agent: In that case the vehicle will immediately belong to the new owner, as soon as you sign.[NEWLINE]user: You are talking about the line for "Seller's Signature", right?[NEWLINE]agent: That is correct.[NEWLINE][BOUNDARY][NEWLINE]user: What would I have to do if I was the new owner?
user: xdfsgrg[NEWLINE]agent: Alright, first you need to try to resolve the issue with the management of the business and keep a written record of all contacts with management in addition to details.[NEWLINE]agent: Are interested to do this process electronically?[NEWLINE]user: Sound interesting, but no, thanks.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: It's possible to get an inspection related to a check after the repair?[NEWLINE]agent: Yes, it's possible. To make sure everything is correct.[NEWLINE][BOUNDARY][NEWLINE]user: I'd also like to learn more about Plead Guilty. What should I do if I enter a guilty plea?[NEWLINE]agent: fill in requested information, sign it, either mail it with your payment or bring your payment to any TVB office[NEWLINE][BOUNDARY][NEWLINE]user: what about suspensions?[NEWLINE]agent: as the number of suspensions you have increases. a driver is suspended for a ticket not answered and fine not paid[NEWLINE][BOUNDARY][NEWLINE]user: when can i leave my hearing?[NEWLINE]agent: the ALJ will decide whether or not you are guilty[NEWLINE][BOUNDARY][NEWLINE]user: what if i plead not guilty?[NEWLINE]agent: your case wull be heard by a dmv administrative law judge[NEWLINE]user: can i bring witnesses?