elplaguister/DTS_session_datasets huggingface dataset:
user: Hello, I need some help with viewing my payment history.[NEWLINE]agent: Then you are in the right place. We can help you find out how to view your VA payment history online.[NEWLINE][BOUNDARY][NEWLINE]user: Great. Do I need to sign in to eBenefits to view it?[NEWLINE]agent: Do you want to use this feature then?[NEWLINE]user: Well, yeah.[NEWLINE]agent: Then you'll need a Premium DS Logon account. Your My HealtheVet or ID.me credentials won't work on the eBenefits website. Go to eBenefits to sign in, register, or upgrade your DS Logon account to Premium.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask another question about changing your VA direct deposit information.[NEWLINE]agent: We re here Monday through Friday, 8:00 a.m. to 9:00 p.m. ET. Change your address through your VA.gov profile You can sign in to VA.gov and change your address or other contact information in your VA.gov profile. Can I update my address on my VA.gov profile?[NEWLINE][BOUNDARY][NEWLINE]user: What if I have a disability rating that is higher than 25%?[NEWLINE]agent: If you have a disability rating of 30% or higher, you may be able to add eligible dependents to your VA disability compensation to get a higher payment also called a benefit rate.[NEWLINE]user: Can you help me find out how to add dependents that qualify?[NEWLINE]agent: Yes, I can help you find out how to add eligible dependents.[NEWLINE][BOUNDARY][NEWLINE]user: I recently moved and my address has changed. Does this matter?
user: When I sign into the VA website, can I see any information about VA payments I have gotten?[NEWLINE]agent: Are you a military veteran?[NEWLINE]user: Yes, of course. I just need more information about the payments I have already received.[NEWLINE]agent: Upon signing into the site, you will be able to see a history of payments for disability compensation, pension, and education benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, now regarding VA financial advice, how can I contact you and get help avoiding foreclosure?[NEWLINE]agent: In that case, you can contact us anytime to request that we assign a VA loan technician to your loan and get advice of what to do.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I have already missed a few mortgage payments?[NEWLINE]agent: This plan will help you to go back to making your regular payments.[NEWLINE]user: But what can I do if I can make the payments on the way I am.[NEWLINE]agent: In that case you might need a loan modification and make a fresh start.[NEWLINE]user: And what will happen with the missed payments?[NEWLINE]agent: This plan should help you add the missed mortgage payments and any related legal cost to your total loan balance.[NEWLINE][BOUNDARY][NEWLINE]user: I don't really have any financial good experience.
user: Can I look up the VA payments I have gotten in the past?[NEWLINE]agent: Yes, you can. Did you need help with that?[NEWLINE][BOUNDARY][NEWLINE]user: Yeah I need help with that. Is there a page on the VA website for that?[NEWLINE]agent: First, you need to go to the eBenefits page. Are you able to sign in there?[NEWLINE]user: No, I can't. I don't have a login. What do I do now?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Isn't in the same as my My HealtheVet ID sign in information?[NEWLINE]agent: That isn't the same, you will need Premium DS Logon account. You can sign up for that right on the eBenefits page![NEWLINE][BOUNDARY][NEWLINE]user: I see. If I need to change my account information like changing of address I still can do it there, correct?[NEWLINE]agent: Yes, make sure your contact information is updated so we send information about your benefits and services as well as any prescriptions, lab test results, or appointment reminders you may need to the right location.[NEWLINE][BOUNDARY][NEWLINE]user: there is something else to narrow down on whether or not I qualify for the application. Am I Eligible For Additional VA Disability Compensation For My Dependents?[NEWLINE]agent: whether you may be eligible for additional disability compensation for a spouse, child and / or parent[NEWLINE][BOUNDARY][NEWLINE]user: Thank you, I would like to know how long it takes for my disability payment to arrive?[NEWLINE]agent: Was your disability rating 10% or higher?[NEWLINE]user: Yes it is 50%.[NEWLINE]agent: Thank you. You should expect your payment within 15 days of your decision notice.[NEWLINE]user: It's been about 3 weeks and I haven't gotten it yet. What do I do now?
user: Hello I need information about Where to go for VA medical care?[NEWLINE]agent: have you signed up for VA medical care?[NEWLINE]user: do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Where do I go for care?[NEWLINE]agent: You will receive regular care at the VA location you choose.[NEWLINE]user: I'd also like to know who will be responsible for my care at the VA? What if I require additional services to meet my requirements?[NEWLINE]agent: In that case, your team may call other providers like social workers or specialists to help with your care.[NEWLINE]user: You also know about this, I have a health condition that makes me need specific medications, can you guarantee them?[NEWLINE]agent: in that case we can also refer it to other places. Your healthcare team will use our electronic medical record system to coordinate your care no matter where you are.[NEWLINE][BOUNDARY][NEWLINE]user: I was thinking about moving to France with my wife. Do you have any programs for those who live internationally?[NEWLINE]agent: Yes. You can sign up for our Foreign Medical Program. This program will pay for certain needed health care services received in a foreign country.[NEWLINE][BOUNDARY][NEWLINE]user: What if I sign up for VA medical care?[NEWLINE]agent: it becomes part of the nation's largest integrated health care system with more than 1,200 care locations serving nearly 9 million veterans each year.[NEWLINE]user: and how many places of attention do they have?[NEWLINE]agent: more than 1,200 medical care locations throughout the country[NEWLINE][BOUNDARY][NEWLINE]user: What if I move, what should I do to change my location address?[NEWLINE]agent: To change your address, call us at 877 - 222-VETS 877 - 222 - 8387, Monday through Friday, 8:00 a.m. at 8:00 p.m. We will gladly change the area[NEWLINE]user: and if my new address is outside theUSA?
user: Hi, I'm a veteran and wanted to know if there are any health care facilities i can go in case i need, please.[NEWLINE]agent: Before that, i have to ask, Did you sign up for veterans health care?[NEWLINE]user: Actually, i didn't do that.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Look, lets say i already signed up for veterans health care, and i've moved to a new location far from my previous one. I guess i'll have to update my data, How can i do that?[NEWLINE]agent: You can give us a call at 877-222-VETS or 877-222-8387, Monday through Friday, from 8 am to 8 pm. ET[NEWLINE][BOUNDARY][NEWLINE]user: I also need more information about what veterans health care, care and services does VA health care cover?[NEWLINE]agent:  [6] Each Veteran s medical benefits package is unique.s   [7] Yours will include care and services to help :s   [8] Treat illnesses and injuriess[NEWLINE]user: You know, I don't really like being in a center or treatment center. Is there a possibility that I can receive treatment in my own home? For me it would be much more comfortable and I could say that even more efficient the program covers that, right?[NEWLINE]agent: That's a certain possibility. You may get not only health care, but nursing care or even everyday help, right in the comfort of your home.[NEWLINE][BOUNDARY][NEWLINE]user: No, I don't believe so, but I may have signed up, so could you please tell me how I can obtain this?[NEWLINE]agent: If you are not currently in the VA health care program you can apply for benefits today.[NEWLINE]user: That sounds like suited to me. But lets say i'm in other location, needing assistance and the health facility can't give it to me. What happens there?[NEWLINE]agent: As enrolled veteran, you should be covered. You'll need to find out how you can be able to receive treatment from a local provider.[NEWLINE][BOUNDARY][NEWLINE]user: Ah,then better look for it soon. Tell me something, when i need to go to a facility, i'll be receiving good and constant care?
user: Hey there, i have been reading some information about veteran's health care and i know there are some health care centers for us, but i think there is more. I'm right?[NEWLINE]agent: You are not mistaken. As veteran, you may get care in any of the following: a VA outpatient clinic or in a mobile Vet Center.[NEWLINE]agent: Are you distant from a veterans medical center?[NEWLINE]user: Yeah, i would need to take the road for a while to get ot the nearest facility.[NEWLINE]agent: Do not worry. If that's your case, Veterans affairs may pay for emergency care in a non.VA setting. In any case, you have to be sure to contact the nearest VA medical center asking to talk with the patient transfer or patient administrator representative.[NEWLINE][BOUNDARY][NEWLINE]user: Could you please elaborate on what preventive care I should get?[NEWLINE]agent: Provide or arrange for preventive care, such as vaccines such as flu shots to prevent disease, and screenings to help find diseases like cancer in its early stages, when treatment is most likely to be successful[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to be able to enjoy this preventive care?[NEWLINE]agent: First of all, you need to be enrolled in Veterans health and have received care from us sometime in the previous 24 months.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to confirm if the VA is going to check the details I give them regarding my income for the year of 2018?[NEWLINE]agent:  we ll verify it in July of 2019[NEWLINE][BOUNDARY][NEWLINE]user: Regarding VA medical programs, on a somewhat similar note. Where can I look for more details, if I need it?[NEWLINE]agent: If you still have doubts or just want to know more, contact your local veterans medical center via a call, requesting enrollment coordinator to talk.[NEWLINE]user: This maybe won't happen, but what aobut if i go outside the U.S?[NEWLINE]agent: Then you'll need to sign up for Foreign Medical Program.[NEWLINE]user: Umm ok. If i need to change my address, what should i do?[NEWLINE]agent: Call us at 877-222 VETS.[NEWLINE]user: If i need more information, where?
user: can you help me so I know where I can get medical care from the VA?[NEWLINE]agent: Have you signed up for VA health care?[NEWLINE]user: no, but I am going to[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: what will they do for me?[NEWLINE]agent: Once you sign up for VA health care you become part of the country’s largest integrated health care system. We serve nearly 9 million Veterans each year.[NEWLINE][BOUNDARY][NEWLINE]user: anywhere I want even if I need specialized care?[NEWLINE]agent: If we can't provide care at a location we may refer you to other locations. The health care team will use our electronic medical record system to coordinate your care no matter where you are[NEWLINE][BOUNDARY][NEWLINE]user: will you provide services if I am outside of the U.S. or do I have to come back to get care?[NEWLINE]agent: We will pay for certain health care services received in foreign countries but you will need to sign up for the Foreign Medical Program[NEWLINE][BOUNDARY][NEWLINE]user: I also want to know, if I have private health insurance, should I cancel my Medicare or continue using it?[NEWLINE]agent: This is your decision. You can save money if you drop your private health insurance, but there are risks.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any experience with VA health care? Do you have urgent care centers in the United States, or do you just have hospitals?[NEWLINE]agent: You can use clinics that are part of our community provider network, but you will need to be enrolled in VA health care and have received care from us within the past 24 months.[NEWLINE]user: If I need medical care while traveling is it the same as that foreign program you named?
user: I need to know where I can go for medical care[NEWLINE]agent: Have you signed up for VA health care?[NEWLINE]user: no, I am a vet and I want to sign up too[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: where can I go?[NEWLINE]agent: You could get care at a VA location of your choice once you sign up for VA health care[NEWLINE][BOUNDARY][NEWLINE]user: Do I have to be enrolled in VA healthcare to use the medical benefits package?[NEWLINE]agent: Yes, you need to be enrolled in VA  health care, and you will need to have received care from us within the past 24 months to use VA urgent care.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about VA health care. Anywhere I want even if I need specialized care?[NEWLINE]agent: If we can't provide care at a location we may refer you to other locations. The health care team will use our electronic medical record system to coordinate your care no matter where you are[NEWLINE]user: That's helpful to hear. Anything else, VA healthcare. If I served in the military, will I be qualified for VA health care?[NEWLINE]agent: Yes You may be able to get VA health care benefits if you served in the military, but you must meet certain requirements[NEWLINE][BOUNDARY][NEWLINE]user: what if it is something not specialized and they still can't see me at the place of my choice?[NEWLINE]agent: and you said earlier that you are not currently enrolled in VA health care, is that true?[NEWLINE]user: yes[NEWLINE]agent: Okay, let's assume you are enrolled.  If you can not receive the care you need at your preferred location then you may be able to receive care from a provider in your local community through community care[NEWLINE][BOUNDARY][NEWLINE]user: can I get care when I travel to Mexico?
user: you can help me by telling me where someone in the middle of nowhere can go for medical care[NEWLINE]agent: You can get care at a VA outpatient clinic or a mobile Vet Center[NEWLINE]agent: are you far from a VA medical center?[NEWLINE]user: no, not me I live near a hospital[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: how do I get more information to help a vet friend who is far from a medical center and needs urgent help?[NEWLINE]agent: You should call the local VA medical centers enrollment coordinator[NEWLINE]user: how can you help him if he is not near you people?[NEWLINE]agent: We may pay for emergency care in a non-VA setting. Contact the nearest VA medical center as soon as possible if he needs emergency care and ask to talk to the patient transfer or patient administration representative. Payment for emergency care in a non-VA setting ends when a VA provider concludes that the Veteran is stable enough to be transferred to a VA medical center.[NEWLINE]user: About paying for my care, exams or medications, if my service-related condition qualifies 50% or more and determines my inability to work, does this have anything to do with the determination of payment?[NEWLINE]agent: Yeah, it will give you priority location and you won't pay anything.[NEWLINE]user: Then it can be very useful to do the copayment, right?[NEWLINE]agent: Well, copay enables you to pay a reduced price for medications and tests.[NEWLINE]user: What about if i haven't applied for VA health care yet?[NEWLINE]agent: Then you should do it, but before check the requirements for eligibility.[NEWLINE]user: O.k, i'll check that out. In any case, where can i get more information?
user: I need some information about where to go for VA healthcare.[NEWLINE]agent: There are several places where you may go to receive care, including a VA outpatient clinic and mobile Vet centers.[NEWLINE]agent: Do you live near a VA medical center?[NEWLINE]user: No, I don't think so.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What do the VA medical centers offer?[NEWLINE]agent: VA medical centers offer a wide range of services to cover your healthcare needs.[NEWLINE][BOUNDARY][NEWLINE]user: very well. now for centers offer a wide range of services. Do I have to be up for VA health care Apply now[NEWLINE]agent: Are signed up for VA health careApply now[NEWLINE]user: no[NEWLINE]agent:  Are signed up for our Civilian Health and Medical Program also called CHAMPVA, a health insurance program for dependents of Veterans[NEWLINE]user: no
user: Where will I go for VA health care?[NEWLINE]agent: Did you sign up for VA health care?[NEWLINE]user: Yes, I have signed up for VA health care.[NEWLINE]agent: That is great because you will be part of the country's largest integrated health care system with more than 1,200 locations serving over 9 million Veterans each year.[NEWLINE][BOUNDARY][NEWLINE]user: No, I don't believe so, but I might have signed up, so could you please tell me how I can obtain this?[NEWLINE]agent: If you are not currently in the VA health care program you can apply for benefits today.[NEWLINE]user: can you help me apply now?[NEWLINE]agent: Yes, we can provide a link so you can apply for benefits now[NEWLINE]user: If I don't have time now who else can I talk to later to apply?[NEWLINE]agent: You can contact your VA social worker. Or, call our toll-free hotline at 877-222-8387, Monday through Friday, 8:00 a.m. to 8:00 p.m. ET[NEWLINE]user: what are the requirements to qualify for care?[NEWLINE]agent: Are you signed up for VA health care?[NEWLINE]user: I am[NEWLINE]agent: Have we concluded that you need a specific service to help with your ongoing treatment and personal care?[NEWLINE]user: no I haven't even asked before or no one has reached out to me
user: Hello. I am looking for information.[NEWLINE]agent: Then you are in the right place. Here you can view our current copay rates for different types of care, tests, and medications, for example.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know about other VA benefits and services?[NEWLINE]user: No, thanks. I'm curious about something else.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: You see, I'm a veteran, and I'm having some problems I need to talk about. Is there someone I could talk to?[NEWLINE]agent: Of course. You can connect with our caring, qualified Veterans Crisis Line responders for confidential help. Many of them are Veterans themselves.[NEWLINE][BOUNDARY][NEWLINE]user: I would like to know what the VA health care coverage is. If I have vision and hearing loss, will VA also cover the cost of hearing aids?[NEWLINE]agent: if possible Find out how to get hearing aids through VA[NEWLINE][BOUNDARY][NEWLINE]user: What requirements do I need to meet?[NEWLINE]agent: Do you have compensable service - disability related, a disability linked to your military service for which you are receiving VA disability payments?[NEWLINE]user: Yes
user: Hello I need information about how do I get VA medical care?[NEWLINE]agent: About VA health benefits Learn how VA health care works and what veterans health services we cover.[NEWLINE][BOUNDARY][NEWLINE]user: and what help do you offer in your program?[NEWLINE]agent: We offer many programs and services that can help, including free medical care and, in some cases, free limited dental care. We can also help you connect with resources in your community, such as homeless shelters or religious organizations.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any information on what is the procedure for obtaining VA services for MST?[NEWLINE]agent: If you have a VA primary care provider, talk to that professional about what you ve been through[NEWLINE]user: can i get help though the VA?[NEWLINE]agent:  If you re a Veteran who has experienced MST, you can get help through VA. You don t need to have a service - connected disability rating, and you may be able to get MST - related care even if you don t qualify for other VA services[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find more information and support?[NEWLINE]agent:  Download our military sexual trauma brochure for Veterans[NEWLINE][BOUNDARY][NEWLINE]user: How do I talk to someone right now?[NEWLINE]agent: Call 800 - 273 - 8255,  then select 1.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get help through the VA
user: I want to know more about copay fees[NEWLINE]agent: Okay, I can link you to a page so you can view our current VA health care copay rates for different types of services.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like more information on VA benefits?[NEWLINE]user: yes, I want to learn about VA disability benefits[NEWLINE]agent: We can help you learn how to file a claim for disability compensation and manage your disability benefits[NEWLINE][BOUNDARY][NEWLINE]user: Okay, thanks. I'd also want to find out about VA disability benefits, what can i get help with as a veteran?[NEWLINE]agent: You may be able to get help with assisted living, residential live-in or home health care through VA.[NEWLINE][BOUNDARY][NEWLINE]user: Can you also assist me in obtaining my medical history, for my VA disability insurance claim?[NEWLINE]agent: Yes, we can help you set up your personal health record and download reports to share with your doctors[NEWLINE][BOUNDARY][NEWLINE]user: If I lose my coverage, does it end abruptly or can I appeal?[NEWLINE]agent: You will have 60 days after you receive our letter to make your case and during these 60 days you can continue to use your VA health care benefits[NEWLINE][BOUNDARY][NEWLINE]user: For more information and resources from the VA, do you have a social network like facebook, twitter or youtube?[NEWLINE]agent: We have accounts on Twitter, Facebook and YouTube[NEWLINE][BOUNDARY][NEWLINE]user: do you have more info on the Mission Act?[NEWLINE]agent: Yes you can learn how we are making it easier for you to get health care through the MISSION Act[NEWLINE][BOUNDARY][NEWLINE]user: do you have an e-mail sign up so I don't miss anything?
user: I wanted to see what the copays are for certain services[NEWLINE]agent: We can help, we have a page where you can view our copay rates for different types of care, tests, and medications..[NEWLINE][BOUNDARY][NEWLINE]agent: Did you want to know about other services?[NEWLINE]user: yeah, I could use info on VA disability[NEWLINE]agent: Okay, we can help you learn how to file a claim for disability compensation and how to manage your benefits[NEWLINE][BOUNDARY][NEWLINE]user: How long will it take for me to know the VA's decision?[NEWLINE]agent: It just depends on when we receive them because we process in order we get them, unless claim requires a priority processing.[NEWLINE][BOUNDARY][NEWLINE]user: Could you please give me the number we use if we have a hearing impairment, or does it not work with you?[NEWLINE]agent: You can call TTY: 711 and connect with us[NEWLINE][BOUNDARY][NEWLINE]user: Another concern regarding VA Life Insurance. Is it possible for you to give me some advice on life insurance? I'm confused.[NEWLINE]agent: Yes, we offer beneficiary financial counseling and online will preparation. If you're enrolled in a VA life insurance plan, find out if you can get free financial planning and online will preparation services.[NEWLINE][BOUNDARY][NEWLINE]user: Are you aware of the VA's benefits and services? Do you have any additional information on education benefits so that I can return to school?[NEWLINE]agent: Yes, we can help you apply for and manage education benefits[NEWLINE][BOUNDARY][NEWLINE]user: Is there anywhere I can message the VA online?[NEWLINE]agent: You can ask a question online. we have a page set up just for that[NEWLINE][BOUNDARY][NEWLINE]user: I also wanted to know more about VA mental health services, do you have anything on that?[NEWLINE]agent: Yes, we can help you find out how to access VA mental health services for many different needs[NEWLINE][BOUNDARY][NEWLINE]user: can I follow you on social media?