elplaguister/DTS_session_datasets huggingface dataset:
user: Hello, I came here to learn about suicide prevention for veterans.[NEWLINE]agent: Are you a Veteran in a mental health crisis and you're thinking about hurting yourself or do you know a Veteran who's considering this act now?[NEWLINE]user: No, thankfully not. I'm just here to learn about this service, should I need it at some point.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Am I the only one who has problems sleeping since my last combat mission? Sometimes it feels this way.[NEWLINE]agent: You're not alone, and you can get help.[NEWLINE][BOUNDARY][NEWLINE]user: In addition, for VA providers. I've heard it's healthy. What's the best way for me to get them?[NEWLINE]agent: You will first need to apply for VA Health Care.[NEWLINE]user: I don't want these memories to haunt me, I really don't. Can you tell me about suicide risks and warning signs?[NEWLINE]agent: Of course, on our page you can learn about common suicide myths and realities, Veteran-specific suicide risks, and warning signs. You'll also learn to recognize when to ask for help.[NEWLINE][BOUNDARY][NEWLINE]user: My son has attempted suicide in the past. My younger children know that something is different about him. But I don't know how to approach the topic with them without scaring them. Do you have any recommendations?[NEWLINE]agent: We have tips on how to approach that subject based on age level of who you are talking to. We even have age-appropriate tips for preschoolers and school-age children.[NEWLINE][BOUNDARY][NEWLINE]user: What signs? What should I watch out for?[NEWLINE]agent: Many Veterans don't show any signs of an urge to harm themselves before doing so. But some may show signs of depression, anxiety, low self-esteem, or hopelessness, like seeming sad, depressed, anxious, or agitated most of the time.[NEWLINE][BOUNDARY][NEWLINE]user: Can you help me get back into my everyday life somehow? Like I said, the last mission has changed me. I'm having trouble going back to a normal life.[NEWLINE]agent: Yes. Through our national Coaching Into Care program, our licensed psychologists and social workers will talk with your family members by phone, free of charge, to help them find a way around the VA system and figure out the best way to help all of you.[NEWLINE]user: So this service is mainly for those living with me?
user: hello i would like to know about suicide prevention in veterans[NEWLINE]agent: Are you a veteran in a mental health crisis?[NEWLINE]user: Yes[NEWLINE]agent: You are not alone, and you can get help. we can help you?[NEWLINE][BOUNDARY][NEWLINE]user: Yes i'm worried about one[NEWLINE]agent: Connect with our caring and qualified Veterans Crisis Line Responders for confidential help. Many of them are veterans. This service is private, free and available 24 hours a day, 7 days a week.[NEWLINE][BOUNDARY][NEWLINE]user: I have one more question about Military OneSource. May I get help from other government agencies?[NEWLINE]agent: Military OneSourceThis free service provides expert support to connect military personnel and their families with the best available resources to fit their needs[NEWLINE]user: Is there support for Substance abuse and mental health?[NEWLINE]agent: The Substance Abuse and Mental Health Services Administration SAMHSA SAMHSA offers free, confidential help with treatment referral and information services for individuals and families facing mental health and/or substance use disorders[NEWLINE][BOUNDARY][NEWLINE]user: Is the mental healthcare free?
user: can you give me details of Fiduciary claims[NEWLINE]agent: Do you have a scheduled date?[NEWLINE]user: yes[NEWLINE]agent: You have 1 year from the date on your decision to request a decision review[NEWLINE][BOUNDARY][NEWLINE]user: Is there someone I can speak with about why my decision should be reconsidered and changed?[NEWLINE]agent: You and/or your representative can call your reviewer on the phone and talk to them about the review.[NEWLINE][BOUNDARY][NEWLINE]user: This all seems like a lot to figure out. Is there anyone I can talk to for more help?[NEWLINE]agent: You can speak to an attorney or agent who is accredited by the VA or Veterans Service Organization to get more help.[NEWLINE][BOUNDARY][NEWLINE]user: I have more questions, where can I find more information?
user: I want to know what my options are for getting a review on a claim[NEWLINE]agent: Do you have new and relevant evidence to add to your claim?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to ask for a senior reviewer to take another look at your claim?[NEWLINE]user: yes I do[NEWLINE]agent: okay, you need to download VA Form 20 - 0996 : Higher-Level Review[NEWLINE][BOUNDARY][NEWLINE]user: Where can I get help if I have additional concerns regarding the VA decision reviews?[NEWLINE]agent: You can easily get answers to frequently asked questions about decision reviews, just visit our FAQs.[NEWLINE][BOUNDARY][NEWLINE]user: On your page, yes. I've read them before, they are very helpful. But they didn't mention what would happen if I requested another review. Can you explain this to me, please?[NEWLINE]agent: Gladly. You could ask for another review of the same evidence. A senior reviewer will take another look at your case and determine whether the decision can be changed based on a difference of opinion or an error that VA made.[NEWLINE][BOUNDARY][NEWLINE]user: What if I just request a board appeal?
user: Hi there. I want to know if you could help me with a fiduciary claim I got?[NEWLINE]agent: No problem. Do you have the date of when you made your request?[NEWLINE]user: I'm not very sure of the date, sorry.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I want to know how to make my request be reviewed by someone else, as a second opinion?[NEWLINE]agent: For a second opinion or a higher-lever review, you need to download the VA form 20-0996: Higher-level review and fill it.[NEWLINE][BOUNDARY][NEWLINE]user: This is more about evidence. We didn't have the evidence we needed before, so my case was decided this way because we couldn't provide it. We've finally found it. Can I include it in the case?[NEWLINE]agent: Of course. When you're adding new evidence that supports your case, a reviewer will look at all the evidence and determine whether it changes the decision.[NEWLINE]user: May I ask a follow-up question about relevant evidence? Is it possible for me to submit a supplemental claim as well?[NEWLINE]agent: In this case, for fiduciary claims, is not available the supplemental claim option.[NEWLINE][BOUNDARY][NEWLINE]user: I'll take care of it. Is it possible for me to call the reviewer? Maybe we'll be able to reach an agreement.[NEWLINE]agent: Yes, you can request a call informal conference with the reviewer. You and/or your representative can speak with the reviewer on the phone. You can tell them why you think the decision should be changed and identify errors.[NEWLINE][BOUNDARY][NEWLINE]user: I see what you mean. Fiduciary claims has a new question. Okay, so I can request a new look for my actual application in some way, right?[NEWLINE]agent: yes, you can ask for a senior reviewer for a new look, using the VA form 20-0996: higher-level review.[NEWLINE]user: Great. And what happens hen I choose a higher-level review?[NEWLINE]agent: With that option you are asking for another review of the same evidence.[NEWLINE]user: That sounds good. Now, this will help my case?
user: Hello. I made an application for some benefits as a veteran, but I'm not happy with the decision they made about my case. I want to knw if is possible a second review of my case?[NEWLINE]agent: No problem. In this case you can ask for a decision review. Do you have new and relevant evidence that could help your case?[NEWLINE]user: No, I don't. I got all the information I had.[NEWLINE][BOUNDARY][NEWLINE]agent: Have you hear about the option of request a new look from a senior reviewer?[NEWLINE]user: No, I haven't.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to appeal to a veterans law judge?[NEWLINE]user: That sounds like too much. I don't think that would be the right option.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: O.K., let say I take one of those options, which would be the next step then?[NEWLINE]agent: One you apply for a review of your case you won't need to do anything else, just wait unless the VA sends you a letter asking for more information.[NEWLINE][BOUNDARY][NEWLINE]user: there's something else about FMCSA Auto Carrier Safety. What is the CDL permit rule?[NEWLINE]agent:  You have 1 year from the date on your decision to request a decision review, unless you have a fiduciary claim or a multiple party claim[NEWLINE][BOUNDARY][NEWLINE]user: So, I've signed up for online alerts as well as access to the tool. I've registered, but I'm not sure how to verify the status of my VA claim. I'd appreciate it if you could assist me.
user: Hey, how's everything?. I have some issues with veterans related fiduciary claims. Can you help me?[NEWLINE]agent: I guess you filed a review request already. Is that request dated under a year?[NEWLINE]user: That's right. Lees than a year from the date i filed that.[NEWLINE]agent: Very well. Just for you to be clear, in case of future request, that you have only one year from the date on your decision to request a review.[NEWLINE][BOUNDARY][NEWLINE]user: Do you also know about this initial claim or a supplementary claim decision. Can I request a higher level review?[NEWLINE]agent: You can request a higher level review of an initial complaint or a supplemental complaint decision. This option is not available after a higher level review or Board decision.[NEWLINE][BOUNDARY][NEWLINE]user: and who will review my case?[NEWLINE]agent: A judge from the Board of Veterans Appeals in Washington, DC will review your case. Learn more about how to request a Board Appeal.[NEWLINE][BOUNDARY][NEWLINE]user: and what should i do?[NEWLINE]agent: Find out what happens after you request a decision review[NEWLINE][BOUNDARY][NEWLINE]user: What if I have more questions?
user: you can tell me what happens after I request a review on a fiduciary claim[NEWLINE]agent: Okay, we can help you find out what happens after you request a decision review[NEWLINE]agent: Has the VA scheduled an exam for you?[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: can you tell me more about the supplemental claim?[NEWLINE]agent: You can file a Supplemental Claim if you disagree with a Board's decision and have new and relevant evidence that supports your case[NEWLINE][BOUNDARY][NEWLINE]user: Another question, let's say I go and make an appeal,  what comes next to that after reviewing my case?[NEWLINE]agent: Well, meanwhile in review, you don't have to do anything. That is, of course, unless you receive a VA notification, probably asking you for more information.[NEWLINE]agent: In this regard, i have to ask. Do you have any scheduled exam with VA?[NEWLINE]user: Yeah, in fact, i have.[NEWLINE]agent: Good. Then you must be sure to not miss them. O.K?[NEWLINE][BOUNDARY][NEWLINE]user: I'll do. I even have on a stick note on the fridge. Sorry to ask again but, you told me before that i could file a supplemental claim, isn't?
user: What are fiduciary claims?[NEWLINE]agent: Did you mark you calendar for one year to request a decision review?[NEWLINE]user: No, I did not know I needed to have it filed within a year.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How can I file a new fiduciary claim?[NEWLINE]agent: The only way to file a new claim is if you have new evidence.[NEWLINE][BOUNDARY][NEWLINE]user: It appears that there is a lot to figure out. Is there anyone I can talk to for more information?[NEWLINE]agent: You can speak to an attorney or agent who is accredited by the VA or Veterans Service Organization to get more help.[NEWLINE][BOUNDARY][NEWLINE]user: Now I'd like to ask a completely unrelated question. Fiduciary statements are those that are made on behalf of another person. What's the best way for me to get answers to more questions?[NEWLINE]agent: You can get answers to frequently asked questions about decision reviews by going to FAQs.[NEWLINE][BOUNDARY][NEWLINE]user: What if I come across new proof? My grandson assisted me in gathering details that I can use to back up my point.[NEWLINE]agent: You have the option to add new evidence for a judge to review. You'll have to submit this evidence within 90 days from the date VA receives your Board Appeal form.[NEWLINE][BOUNDARY][NEWLINE]user: I need a review of my case higher level, do you know any form or how can I request it?[NEWLINE]agent: Yes, you can download VA Form 20-0996-Higher Level Review pdf.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if the VA schedules an exam for me?[NEWLINE]agent: It is very important that you do not miss the exams the VA sets up for you.[NEWLINE][BOUNDARY][NEWLINE]user: What can I do if I disagree with the board decision and have new relevant evidence?
user: I need help with asking for a review on a fiduciary claim[NEWLINE]agent: Do you want to add new and relevant evidence to your claim?[NEWLINE]user: yeah in a supplemental claim[NEWLINE]agent: The Supplemental Claim option isn’t available for fiduciary claims. You can file a new claim if you have new evidence.[NEWLINE]user: can you help me with what options I have?[NEWLINE]agent: Yes, we can help you with the options available[NEWLINE][BOUNDARY][NEWLINE]user: do you have the forms for a higher level review?[NEWLINE]agent: Yes, we can help you download VA Form 20-0996: Higher-Level Review (PDF)[NEWLINE][BOUNDARY][NEWLINE]user: also can you give me the form for a veterans law judge appeal?[NEWLINE]agent: You will need to download VA Form 10182 : Board Appeal PDF[NEWLINE][BOUNDARY][NEWLINE]user: can I see where the process is once I have asked for one of the reviews?[NEWLINE][BOUNDARY][NEWLINE]user: Okay, so I've signed up for online alerts and the tool. I've signed up, but I'm not sure how to verify the status of my VA claim. Could you please assist me in this matter?[NEWLINE]agent: Yes I can help. Once  you have signed in go to "My VA" dashboard. You will find the link for this dashboard in the top right corner of the page. Once on My VA dashboard scroll down to the "Track Claims" section. Click on Track Claims and there you will find a summary of your claim.[NEWLINE][BOUNDARY][NEWLINE]agent: Yes, you will have the opportunity to track the status of your appeal[NEWLINE][BOUNDARY][NEWLINE]user: Do I have the chance to add new proof that supports my case if the board decision review isn't in my favor?
user: How do I request a Higher-Level Review?[NEWLINE]agent: Do you want to know the details of requesting a Higher Level Review?[NEWLINE]user: yes[NEWLINE]agent:  fill out the Decision Review Request : Higher - Level Review VA Form 20 - 0996. Download VA Form 20 - 0996 PDF[NEWLINE][BOUNDARY][NEWLINE]user: what are loan guarantees[NEWLINE]agent:  Please refer to yourdecision for instructionson how to submit theform[NEWLINE]agent: Do you want to request a form?[NEWLINE]user: not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: what are the types of benefits?[NEWLINE]agent: The most common benefit type is compensation, but if you re unsure, check your VA decision. You can t select multiple benefit types[NEWLINE][BOUNDARY][NEWLINE]user: I would like to know if I can add more tests?[NEWLINE]agent: of course You have the option to add new evidence for a judge to review. You must submit this evidence within 90 days from the date VA receives your Board Appeal form.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I make an appeal?
user: Can you explain to me how to request a higher-level review?[NEWLINE]agent: Do you need to request a higher-level review?[NEWLINE]user: Yes, I need a higher-level review.[NEWLINE]agent: You can fill out the Decision Review Request: Higher-Level Review VA Form 20-0996.[NEWLINE][BOUNDARY][NEWLINE]user: I got it. Is the Decision Review Request filling out and adding the evidence there?[NEWLINE]agent: The evidence must be new evidence that the VA didn't have before that is relevant to your case[NEWLINE][BOUNDARY][NEWLINE]user: can I select any benefit type on the claim?[NEWLINE]agent: The most common benefit type is compensation, but if you’re unsure, check your VA decision. You can’t select multiple benefit types.[NEWLINE][BOUNDARY][NEWLINE]user: and what is the address to where I send it?[NEWLINE]agent: Department of Veterans AffairsClaims Intake CenterPO Box 4444Janesville, WI 53547-4444[NEWLINE][BOUNDARY][NEWLINE]user: what can I send as evidence with my claim?
user: I have requested a call with a senior reviewer. What should I expect?[NEWLINE]agent: Did you request an informal conference?[NEWLINE]user: No, I don't think so.[NEWLINE]agent: If they call, and you are not home, can they leave a message?[NEWLINE]user: Yes, a machine will pick up.[NEWLINE]agent: Ok, good. They will leave you a voice mail.[NEWLINE]user: Oh, good, mine is a multiple party claim. But if I find any more evidence, how do I make sure they get it?[NEWLINE]agent: You can submit it to them yourself, or you can ask the VA to submit any evidence like medical records.[NEWLINE][BOUNDARY][NEWLINE]user: How I submit the forms?[NEWLINE]agent: The "yourdecision" page has instructions on how to submit your form.[NEWLINE][BOUNDARY][NEWLINE]user: I have some evidence from a federal facility that I was at. How do I get that evidence submitted?
user: Hello there, I'm here because of a higher level review.[NEWLINE]agent: Do you want to request a higher-level review?[NEWLINE]user: No, I don't want to request one.[NEWLINE][BOUNDARY][NEWLINE]agent: Have you scheduled an informal conference?[NEWLINE]user: No, I haven't.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What I wanted to know was which benefit type to choose in the review form. Can you help me with that, please?[NEWLINE]agent: Of course. The most common benefit type is compensation, but if you're unsure, check your VA decision.[NEWLINE][BOUNDARY][NEWLINE]user: An additional query can I file an appeal with the board? Could you please provide me with more information about the board of appeal?[NEWLINE]agent: Of course. You can request a board appeal after an initial claim, a supplemental claim or higher level review decision.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask you another question about the VA decision. Is it possible to pick different benefit types?[NEWLINE]agent: You can't select multiple benefit types.[NEWLINE]user: can I select a combo of benefits?
user: Hi there. I have problems with a review of my claim, What can I do now?[NEWLINE]agent: Do you know how to make a higher-level request?[NEWLINE]user: No, I don't know how to do it.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know which forms use?[NEWLINE]user: No, I don't know. I need more information about it.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I have a list of issues appointed to help into my request there is any way to show them?[NEWLINE]agent: Yes, you can include all or some of the issues VA has made.[NEWLINE][BOUNDARY][NEWLINE]user: Can I upload documents online to support an appeal? or just my initial claim? all my documents appear online? I don't see some of the ones I send.[NEWLINE]agent: This might be because certain documents wont appear online[NEWLINE][BOUNDARY][NEWLINE]user: also, I need information about the problems to be reviewed in part III of the form, what can I do if more evidence comes to me or comes up?[NEWLINE]agent: If you got new information, you can select for another review option.[NEWLINE][BOUNDARY][NEWLINE]user: What if I don't answer?
user: I requested a decision review and I need to know what to expect now.[NEWLINE]agent: If you have requested a decision review, you don't need to do anything until you receive a letter from the VA asking you for any information that they might need.[NEWLINE]agent: Please be aware that the VA might schedule more exams for you.[NEWLINE]user: They haven't asked me to have any more exams yet.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: When will I find out the results of my request?[NEWLINE]agent: Once the VA processes your request, a reviewer will call you within 2-4 weeks.[NEWLINE][BOUNDARY][NEWLINE]user: Maybe an unrelated question now. Could you elaborate on what is higher-level review?[NEWLINE]agent: A Higher-Level Review looks at the same evidence and determines whether the decision can be changed.  We can help you learn how to request a Higher-Level Review.[NEWLINE][BOUNDARY][NEWLINE]user: what if I want to appeal to a veterans judge?[NEWLINE]agent: Then a judge at the Board of Veterans Appeals in Washington, DC would review your case.  We can help you request a Board Appeal.[NEWLINE][BOUNDARY][NEWLINE]user: what can I do if I disagree with the Board's decision?[NEWLINE]agent: Would you have new and relevant evidence that supports your case?[NEWLINE]user: yes, I think I will have a few things
user: I want to appeal a VA decision and need guidance[NEWLINE]agent: Would you like to know if you can request a Higher-Level Review?[NEWLINE]user: yes[NEWLINE]agent: You can request a Higher-Level Review of an initial claim or Supplemental Claim decision.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about Higher-Level Review. What if I have more concerns about my decision evaluation?[NEWLINE]agent: You can get answers to frequently asked questions[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm filing a supplemental claim?[NEWLINE]agent: you re adding new evidence that supports your case or identifying evidence for review. A reviewer will determine whether the new evidence changes the decision.[NEWLINE]user: how do you file a supplemental claim?[NEWLINE]agent: I can assist you with learning how to file.[NEWLINE][BOUNDARY][NEWLINE]user: Is there an appeals process?[NEWLINE]agent: You will need to  Download VA Form 10182 : Board Appeal PDF[NEWLINE][BOUNDARY][NEWLINE]agent: Have you previously requested a board appeal?[NEWLINE]user: Yes
user: Can you tell me how to request a higher level review, please?[NEWLINE]agent: Do you wish to request a higher level review?[NEWLINE]user: Yes, that is pretty much what I just said.[NEWLINE][BOUNDARY][NEWLINE]agent: Did you schedule an informal conference, select times and list a phone number in Part II of the form?[NEWLINE]user: No, not yet.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: But I do have new evidence that could pretty much change the outcome of the decision. What should I do with it?[NEWLINE]agent: If you have evidence to submit, please select another review option.[NEWLINE][BOUNDARY][NEWLINE]user: Okay. May I request a Board Appeal after an Initial complaint,  Supplemental claim, or Higher-Level Review decision?[NEWLINE]agent: You can request a Board Appeal after an initial complaint, a supplemental complaint, or a higher level review decision. You cannot request 2 Board Appeals in a row.[NEWLINE][BOUNDARY][NEWLINE]user: Okay, I understand about the appeals. Thank you for the question. Can I also speak to the reviewer by phone? Maybe we can come to an agreement.[NEWLINE]agent: Yes, you can request a call informal conference with the reviewer. You and/or your representative can speak with the reviewer on the phone. You can tell them why you think the decision should be changed and identify errors.[NEWLINE][BOUNDARY][NEWLINE]user: One more thing for Board Appeal. But tell me, can I somehow contact you if I have more questions?