elplaguister/DTS_session_datasets huggingface dataset:
user: can picture plates be personalized?[NEWLINE]agent: yes. some picture plates can be personalized for an addition fee in addition to your picture plate and regular free[NEWLINE]agent: for personalized plate availability and pricing for the picture plate you are interested in... does this apply to you?[NEWLINE]user: can i browse a collection?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: what can i use for a personalized plate combination?[NEWLINE]agent: your requested plate combination is subject to review[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about How can I file a complaint against a DMV regulated auto business?. What happens if a resolution to my liking is not reached?[NEWLINE]agent: Y can file a complaint by submitting a Vehicle Safety Complaint Report PDF VS-35 along with any supporting documents to the DMV Consumer & Facilities Services Complaint Unit.To submit electronically, download the complaint report available at the link above to your personal device  Attach and then email the completed report as well as any supporting documents.[NEWLINE]user: What do I do if the facility does not have a current registration[NEWLINE]agent: There are limitations on any fines and penalties that may be recovered. For additional information on the investigation and hearing process, please see our What to Expect if You File a Complaint Against a DMV Regulated Business[NEWLINE]user: I have an NYS Lemon Law complaint[NEWLINE]agent: Please see Lemon Law Complaints. Once your complaint has been filed, a Consumer Services Representative CSR from DMV will be assigned to handle your complaint[NEWLINE][BOUNDARY][NEWLINE]user: How do I contact you
user: can picture plates be personalized?[NEWLINE]agent: yes. some picture plates can be personalized for an additional fee in addition to your picture and regular registration fee[NEWLINE]agent: for personalized plate availability and pricing for the picture plate you are interested in. does this apply to you?[NEWLINE]user: where can i see them?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: what can i use for a personalized plate combination?[NEWLINE]agent: your requested plate combination is subject to review. the dmv is not required to issue your requested plate[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know if is it possible to renew my non-driver ID card if my Temporary Visitor status is extended?[NEWLINE]agent: for that case, you have to go to a DMV office with your updated paperwork from the DHS and we'll update our records to show your new status so you can renew your non-driver ID card.[NEWLINE][BOUNDARY][NEWLINE]user: My father is 64 years old, can he get a reduced fee benefit when renewing his non-driver ID card?[NEWLINE]agent: Yes, he is eligible to get a reduced fee or even "No Fee" ID card.[NEWLINE][BOUNDARY][NEWLINE]user: What would apply to him? he also receives SSI.
user: Can I personalize my plate?[NEWLINE]agent: Yes depending on the picture.[NEWLINE]agent: Do you need the link to browse the picture collection?[NEWLINE]user: No, I already have it.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get started?[NEWLINE]agent: You must browse the collection.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if the busoiness isn't registered?[NEWLINE]agent: There are limits on fines and penalties that can be given to unregistered businesses.[NEWLINE]user: What happens if the CSR can't get my complaint resolved?[NEWLINE]agent: The case will be given to an Automotive Facilities Inspector for a formal investigation.[NEWLINE]user: What should I do if I can't resolve the issue with the business?[NEWLINE]agent: Submit a Vehicle Safety Complaint Report to the DMV Consumer and Facilities Services Complaint Unit.[NEWLINE][BOUNDARY][NEWLINE]user: How can I find out more about complaints?
user: Hi there[NEWLINE]agent: Hello; I understand you'rte asking about personalised plates?[NEWLINE]agent: What would you like to know?[NEWLINE]user: I'd want to know if (xxxx) is available.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: And however much that would cost.[NEWLINE]agent: It is available and would cost $60 to begin with.[NEWLINE][BOUNDARY][NEWLINE]user: What other options do I have with tthose plates?[NEWLINE]agent: We don't have to issue it, but it is treated as a request.[NEWLINE][BOUNDARY][NEWLINE]user: Can I use them on anything?[NEWLINE]agent: Yes, as long as it is registered to the vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: How many characters cna I use?[NEWLINE]agent: Up to 8.[NEWLINE]user: I'd like to know if (xxxxxxxx) is available.[NEWLINE]agent: Yes, it is. Although while it is available, it is still pending approval.[NEWLINE][BOUNDARY][NEWLINE]user: This reminds me ofW h r e.OK good. Now, regarding XXXX. Awesome, thank you.
user: Do I need a Diesel Opacity Emission for my out of state registered vehicle? It is a model year 1996.[NEWLINE]agent: No, you don't need an inspection, however please note if your vehicle is greater than 8,500 lbs, the NY State Police or the NY Departments of Transportation and Environmental Conservation may request an inspection.[NEWLINE]user: What happens if it fails inspection?[NEWLINE]agent: Then a traffic ticket may be issued.[NEWLINE]user: How much is the ticket?[NEWLINE]agent: That information is not provided.[NEWLINE]user: Before submitting my request to have an inspection station, is there a problem if I do not have a certificate of authority?[NEWLINE]agent: Wait. I understand that you don't have a Certificate of Authority?[NEWLINE]user: Yes, i do not have that yet. Is there a problem?[NEWLINE]agent: In fact, there is. If you are lacking that document, then please do not submit your application to us yet.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, o.k, didn't know that was such a deal. I'll have to get it then. Anyway, do you have any other channel for information?
user: How do I organise a temporary certificate of emissions waiver?[NEWLINE]agent: Have you an existing diesel emissions inspection certificate that is expired?[NEWLINE]user: No, not at the moment[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Where is a temporary certificate of emissions waiver issued and when is it needed?[NEWLINE]agent: If your existing diesel emissions inspection certificate expires while outside the DEMA, you may apply to the Department of Motor Vehicles for a temporary certificate. This certificate is only available at the DMV Issuing Offices. This temporary certificate allows the vehicle to be operated when displayed on the vehicle[NEWLINE][BOUNDARY][NEWLINE]user: What types of vehicles must undergo a diesel emissions inspection?[NEWLINE]agent: All non-exempt vehicles in the NYMA area or DEMA area with an MGW over 8500 pounds must get an annual diesel emissions inspection. This inspection has to occur at th same time as the annual safety inspection.[NEWLINE][BOUNDARY][NEWLINE]user: Can vehicles that are due for a diesel emissions inspection be carried out at a non-diesel emissions inspection station?[NEWLINE]agent: Non-diesel emissions inspection stations cannot inspect vehicles that are due a diesel emissions inspection.[NEWLINE][BOUNDARY][NEWLINE]user: What vehicles are subject to the diesel emissions inspection?[NEWLINE]agent: All vehicles from 1996 or older with a GVWR less than 8501 pounds are not subject to the OBDII emissions inspection, low-enhanced emissions inspection or the diesel emissions inspection[NEWLINE][BOUNDARY][NEWLINE]user: How does an inspection station become a diesel emissions inspection station?[NEWLINE]agent: The station must prove that it has purchased an approved smokemeter and must send a photocopy of the purchase invoice to the address listed[NEWLINE]user: Where do I go if I have any questions regarding the diesel emissions inspection station?
user: What do I need to know about Diesel Opacity Emissions?[NEWLINE]agent: Testing isn't required in some areas of New York or for out of state registered vehicles, but vehicles can be tested at any time.[NEWLINE]agent: Have you failed a roadside inspection?[NEWLINE]user: No, I haven't failed a test.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Which vehicles should be inspected?[NEWLINE]agent: Diesel vehicles 1997 or newer and over 8500 pounds that are registered in New York.[NEWLINE][BOUNDARY][NEWLINE]user: That's helpful to hear. You know about the vehicle's requirements. What should I do in order to be ready?[NEWLINE]agent: Keep a copy of all important paperwork in an easy-to-access location[NEWLINE][BOUNDARY][NEWLINE]user: what could happen if we go to a hearing?[NEWLINE]agent: The result of the hearing may be no action, a civil penalty, and/or a suspension or revocation of your ability to operate as a vehicle related business in New York State. You may also be offered the opportunity to pay restitution to the consumer in lieu of the fines and/or penalties, or to have the penalty reduced.[NEWLINE][BOUNDARY][NEWLINE]user: but before that we can try to resolve this right?
user: I'm confused about an inspection. Do I need a Diesel Opacity Emissions inspection for my vehicle that is driven mainly in NY, but is registered in New Jersey?[NEWLINE]agent: No, you don't need one because it's an out of state vehicle.[NEWLINE]user: I heard there were random inspections at roadside stations. What happens if it fails?[NEWLINE]agent: If that happens, a traffic ticket may be issued.[NEWLINE][BOUNDARY][NEWLINE]user: Very well. Now for the Department of Motor Vehicles, they will contact me about the specific problem I got, right?[NEWLINE]agent: That's right. They are advised to contact the dmv consumer and facilities services complaint unit.[NEWLINE][BOUNDARY][NEWLINE]user: There could be any legal process with this?[NEWLINE]agent: Yes. There may be the opportunity to pass through a hearing waiver to admit the charges and to pay a monetary penalty.[NEWLINE][BOUNDARY][NEWLINE]user: And what happens if I get revoked or something?[NEWLINE]agent: If that's the case, then you'll have to surrender all supplies and cease to operate.[NEWLINE]user: And this will be permanent or I will still have the chance to pay the penalty?[NEWLINE]agent: You can pay your fine or penalty, and then you be able to get back to business.[NEWLINE][BOUNDARY][NEWLINE]user: So, if I don't pay I can end in a hearing, right?
user: Please tell me about the diesel opacity emissions inspection.[NEWLINE]agent: this inspection is not required in other areas of NY states or for vehicles registered outside of the state. Nonetheless, if the vehicle has an MGW of more than 8500 lbs then the NY State Department of Environmental Conservation, the NY State Department of Transportation, or the NY State Police can do a test for any diesel-powered vehicle.[NEWLINE]agent: did your vehicle failed a roadside inspection?[NEWLINE]user: No, it didn't fail any inspection.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me when and where a diesel inspection can happen?[NEWLINE]agent: The diesel emissions inspection is made at the annual safety inspection and it's done at a diesel emissions inspection station.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question for about Investigation process. What happens after the investigation is completed?[NEWLINE]agent: This will depend on what is found in the investigation. The result could be no action at all, a warning letter Notice of Investigation put in your file, or a formal administrative hearing before an Administrative Law Judge.[NEWLINE]user: They said something about a hearing waiver where I would just pay a monetary penalty. What if I don't accept the waiver?[NEWLINE]agent: If you reject their offer, a hearing must be held.[NEWLINE][BOUNDARY][NEWLINE]user: What does the hearing process entail?
user: How do I add a user to my account?[NEWLINE]agent: Email us your information to get an additional user ID.[NEWLINE]user: I don't need another ID.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How do I change the user that's logged in?[NEWLINE]agent: Are you doing someone else's duties?[NEWLINE]user: Yes I am.[NEWLINE]agent: Email us to request another ID.  Never share ID's and passwords.[NEWLINE]user: I can't just login with the old one?[NEWLINE]agent: No.  We don't provide support for people using other people's ID.[NEWLINE][BOUNDARY][NEWLINE]user: What do I do if the person with the LENS login quit and I can't get into the system?[NEWLINE]agent: Email us with the user and LENS customer number so we can disable their access.[NEWLINE]user: Can I remove a user that no longer works here?
user: how do i add a user?[NEWLINE]agent: to get an additional user ID. does this apply to you?[NEWLINE]user: yes[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: how do i remove a user?[NEWLINE]agent: if a LENS user leaves your organization you can remove them by completing the following steps[NEWLINE]agent: if a lens user leaves your organization you can not log in to lens. does this apply?[NEWLINE]user: yes[NEWLINE]agent: identify the user and your LENS customer number[NEWLINE][BOUNDARY][NEWLINE]user: ok thanks also i would like to find out how to get my standard driving summary at a DMV office?[NEWLINE]agent:  a completed Request for Driving Record Information PDF MV-15C proof of identity 3[NEWLINE][BOUNDARY][NEWLINE]user: How to Get Standard, Lifetime Summaries, and CDLs Online Through MyDMV
user: How do I change the user for a task?[NEWLINE]agent: Are you taking on tasks that were assigned to someone else?[NEWLINE]user: No, I've been doing them.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Can I use the same login for multiple people?[NEWLINE]agent: We can provide you with an additional ID and password, sharing is not allowed.[NEWLINE][BOUNDARY][NEWLINE]user: Can I remove a user that no longer works here?[NEWLINE]agent: Yes, you can login and remove them under User Profile Maintenance.[NEWLINE][BOUNDARY][NEWLINE]user: WHat do I need to do to get another ID?[NEWLINE]agent: Email us with your roster number and a picture of their driver's license.[NEWLINE][BOUNDARY][NEWLINE]user: Does everybody get their own login?[NEWLINE]agent: Yes, we assign a unique user ID and password to each person.[NEWLINE][BOUNDARY][NEWLINE]user: How do I change the users?
user: Hello, I am looking into how I can add a user.[NEWLINE]agent: I can help you with that. Will you need an additional user ID?[NEWLINE]user: No I do not.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Will I need the NY State Driver license?[NEWLINE]agent: Yes you will.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, good to know. Now, how do I remove a user?[NEWLINE]agent: No problem, you can remove a user by following a list of steps. The first on is to log on to LENS.[NEWLINE]agent: Was it a LENS user that left?[NEWLINE]user: No, not at all.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Do I log onto LENS next?
user: How do I change users?[NEWLINE]agent: Is someone taking on another user's duties?[NEWLINE]user: Yes another person is taking on the duties,[NEWLINE]agent: You will need to request additional user IDs.  Do not share the former user's ID and passwod with the new user.[NEWLINE][BOUNDARY][NEWLINE]user: Does the applicant get a personal ID and password?[NEWLINE]agent: Yes, when the DMV creates a LENS roster, we issue a personal ID and password to the applicant.[NEWLINE][BOUNDARY][NEWLINE]user: How do I register for LENS?[NEWLINE]agent: Log in to LEN.S and provide ID informatio[NEWLINE][BOUNDARY][NEWLINE]user: That is good.  But I would like to discuss getting standard and lifetime abstracts by mail.  Can I order my registration at the same time that I am renewing my license?[NEWLINE]agent: yes, mark the blue box on your renewal notice and add the $ 10.00 search fee to your renewal fee.[NEWLINE][BOUNDARY][NEWLINE]user: how to get standard, lifetime summaries and CDLs online through MyDMV
user: I don't know what an ignition interlock device is.[NEWLINE]agent: It measures the alcohol level in your breath and keeps the car from starting if the levels are too high.[NEWLINE]agent: Was it ordered by the court?[NEWLINE]user: No, not a court ordered device.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get the interlock restriction off of my license?[NEWLINE]agent: Your monitor can fill out a form saying you don't have to have it anymore.  Take the form to the DMV.[NEWLINE][BOUNDARY][NEWLINE]user: I heard there is a 'Impaired Driver Program' for drug-addicted drivers. Are the penalties of those who participate in this program postponed?[NEWLINE]agent: no the program doesn't change them[NEWLINE][BOUNDARY][NEWLINE]user: Can the court adjudge other than punishment?[NEWLINE]agent: Maybe the court may gives a Continuation of Driving Privileges. But it doesn't mean innocence[NEWLINE]user: So What does it mean?[NEWLINE]agent: If you take a continuation, your suspension  will begin 20 days after the sentencing.[NEWLINE]user: If I continue drive despite sentencing, what is the consequences?
user: what is an ignition interlock device?[NEWLINE]agent: an ignition interlock device connects to a motor vehicle ignition system[NEWLINE]agent: if ignition interlock is ordered by a court. does this apply to you?[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: what are the different parts of leandras law and what are the penalties for conviction?[NEWLINE]agent: leandra's law includes the following provisions. the law establized a new class e felony[NEWLINE]user: How long will it take to receive the certificate if we take the class online?[NEWLINE]agent: It usually takes 14 business days.[NEWLINE][BOUNDARY][NEWLINE]user: Will this program stop my insurance from going up?[NEWLINE]agent: Unfortunately, it does not, but it does help reduce your current base rate by 10%.[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible for both reductions?[NEWLINE]agent: You will need to check with your insurance company.[NEWLINE][BOUNDARY][NEWLINE]user: When do you think they will apply the start date for the premium discount?
user: Hello I am curious, what is an ignition interlock device?[NEWLINE]agent: Sure no problem, I can help you with that. An ignition interlock device connects to a motor vehicle ignition system and measures the alcohol content in the breath of the operator[NEWLINE]agent: Was the ignition interlock ordered by the court?[NEWLINE]user: No it was not.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What is Leandras law?[NEWLINE]agent: Thank you for asking, it is A court that sentences a person for a conviction on or after August 15, 2010 must impose a conditional discharge or probation[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible for me to make a payment at one of your locations? And what should I bring?[NEWLINE]agent: Sure, you can. To do it, please bring a check or money payable to for at least the minimum amount on your statement, to your local DMV office.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, i'll have that in mind. Sorry to ask but, Could you remind me what is this driver responsibility assessment?[NEWLINE]agent: No problem. The driver responsibility assessment is a fee you must pay to DMV over a three year period if you're convicted of certain traffic offenses in NYS or in case you accumulate 6 or more point on your driving record in the time of 18 months. Be aware that this fee is additional to any fine, subcharges or penalties that you must pay. We hope prevent the repeated behavior with this, improving traffic safety.[NEWLINE]user: Did you say that fee is additional to any other i have to pay up?
user: Hello, I want to know about the ignition interlock device[NEWLINE]agent: this is a device that connects to a motor vehicle ignition system and reads the alcohol level of the driver by a breath test and prevents the vehicle from starting if the measure is not acceptable.[NEWLINE]agent: did you get the ignition interlock ordered by a court?[NEWLINE]user: No, it didn't.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What is the way to remove the ignition interlock restriction from my driver license?[NEWLINE]agent: You have to get a form from your ignition interlock monitor stating that you are no longer required to use the device in your vehicles and take that form to the DMV office to apply for a new document without the restriction.[NEWLINE][BOUNDARY][NEWLINE]user: I see. Let me ask another question. for the DMV office. Well that's something I'd like to avoid. Can I respond to a ticket at a TVB office?[NEWLINE]agent: Yes, simply follow the instructions on the ticket. Be sure to bring proof of identity such as your driver license.[NEWLINE][BOUNDARY][NEWLINE]user: How can I answer these types of traffic tickets?[NEWLINE]agent: You have to contact the court directly. A suspension due to a traffic ticket is an 'indefinite' suspension.[NEWLINE]user: What is an indefinite suspension?
user: I want to know about the ignition interlock device.[NEWLINE]agent: this is a device used to measure the alcohol content in the breath of a driver. The device connects to the vehicle ignition system and prevents the vehicle from starting if the results are not satisfactory.[NEWLINE]agent: did a court ordered you to use an ignition interlock?[NEWLINE]user: No, it didn't.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How can I remove an ignition interlock restriction from my driver license?[NEWLINE]agent: You have to ask your ignition interlock monitor to give you a form that states that you no longer have to install the device, then submit that form to the DMV to get you a new document without the restriction.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to confirm if I have the right to drive to school or work if I have an A2 problem driver restriction?[NEWLINE]agent: Yes, you may drive to and from your place of employment or education when required.[NEWLINE]user: if I'm driving for employment I need a letter from my boss, right?[NEWLINE]agent: If you have an ignition interlock restriction your employer must provide you with signed documentation, on company letterhead, saying they have knowledge of the ignition interlock restriction.   The letter must also give you permission to operate the vehicle for business purposes without the device.[NEWLINE]user: which form do I need when I apply for my license after an ignition interlock restriction?[NEWLINE]agent: You will need the Application for Driver License or Non-Driver ID Card, which is form MV-44.[NEWLINE]user: is driving to my kids daycare allowed?
user: I'd like to look into Interlock devices[NEWLINE]agent: It is a device that determines your BAC prior to igniting your car's engine[NEWLINE]agent: It would be part of a court order.[NEWLINE]user: Where can I see if that was part of a court order against me?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: And where can I see the other penalities if I was convicted under Leandra's Law[NEWLINE]agent: You may Google or or look in this reference for Leandra's Law[NEWLINE][BOUNDARY][NEWLINE]user: so I can just do it online?[NEWLINE]agent: Yes, you can do it online, by phone, by mail or at a TVB office.[NEWLINE][BOUNDARY][NEWLINE]user: If you don't notify me when my ticket is in and ready for my plea do I get a free dismissal or something else that favors me?[NEWLINE]agent: If you do not receive a notification you are still responsible to contact TVB and enter a plea for your ticket.[NEWLINE]user: what am I looking at if I just say I'm guilty?