elplaguister/DTS_session_datasets huggingface dataset:
user: What is the investigation process included when dealing with complaints and charges for repair and body shops?[NEWLINE]agent: During this process, a formal investigation is undertaken, which results in no action, a warning letter being placed on your file, or a formal administrative hearing before an ALJ[NEWLINE]user: What happens if, during the investigation process, my offer is rejected?[NEWLINE]agent: If your offer is rejected, a hearing must be held[NEWLINE][BOUNDARY][NEWLINE]user: All right, now regarding the change of address, where can I request or obtain the form for this change?[NEWLINE]agent: You can take form by calling DMV Office of Vehicle Safety and Clean Air.[NEWLINE]user: Can you tell me the number of that place?[NEWLINE]agent: Ok please write. 1 - 518 - 474 - 4653[NEWLINE][BOUNDARY][NEWLINE]user: Is there anything else I must do?[NEWLINE]agent: Yes. your shop must also have Certificate of Occupancy.. For that please provide the Facility number of your shop[NEWLINE][BOUNDARY][NEWLINE]user: What is your mail adress?[NEWLINE]agent: For Consumer & Facility Services Application: NYS DMV Bureau of Consumer & Facility Services Application Unit P.O.s  Box 2700 Albany,s NY 12220 - 0700[NEWLINE][BOUNDARY][NEWLINE]user: and finally anything else?
user: What are hearing process for complaints and charges for repair and body shops?[NEWLINE]agent: In the hearing process, the DMV is the petitioner in the case and the complainant may or may not be the witness depending on the situation. You are entitled to hire an attorney to represent you in the hearing.[NEWLINE]agent: The Administrative Law Judge (ALJ) may sustain any of the charges related and may also dismiss all of it.[NEWLINE]user: Does the result of the hearing always ended with any action?[NEWLINE]agent: No. There may be no action at all. However, if the ALJ imposes civil penalties, you may need to pay all fines and penalties to avoid the loss of your operating privilege.[NEWLINE]user: So i may loss my operating privileges if i ignore the civil penalties imposed on me?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Could the fines or penalties be reduced?[NEWLINE]agent: Yes and the fines or penalties might be reduced or you may be offered to compensate the customer instead of paying the fines or penalties.[NEWLINE][BOUNDARY][NEWLINE]user: In relation to signage for my shop, are there specific requirements in relation to my repair shop sign?[NEWLINE]agent: Yes. Be sure to view Motor Vehicle Repair and Body Shop Regulations on our website for the specific requirements.[NEWLINE]user: Is the Motor Vehicle Repair and Body Shop Regulations list available in pdf form for me to view?
user: i was wondering if i could get some more information about the hearing process?[NEWLINE]agent: sure, the DMV is the petitioner and the complainant may be a witness and the complainant may be a witness. you are entitled to an attorney and to bring that attorney to the hearing. `[NEWLINE]agent: would you like me to explain more about the hearing process?[NEWLINE]user: yes please, what happens at the end of the hearing?[NEWLINE]agent: at the end of the hearing there may differences in terms of results. wou;d you like to hear more?[NEWLINE]user: yes please, what do you mean by differences in terms of results?[NEWLINE]agent: some ALJs may sustain or impose civil penalties. if the ALJ imposes civil penalties, you must pay all fines and penalties in order to prevent the loss of your operating privileges. you will receive a letter from the DMV shortly after the hearing[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any idea  what a DMV-regulated automotive company entails? What should I do to get it regulated?[NEWLINE]agent: Visit your local DMV.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, but now I need to ask about the hearing process.  What may happen to my business?[NEWLINE]agent: if you pay the fine you will be allowed to return to work and business will be running after compliance.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if there is no action at the hearing?[NEWLINE]agent:  you may be offered the opportunity to pay restitution to the consumer or have the penalty reduced depending on the result of the hearing[NEWLINE][BOUNDARY][NEWLINE]user: what happens if there is action at the hearing?
user: How do I go about looking for complaints against my business or shop?[NEWLINE]agent: If there is a complaint against you or your business, a consumer Services Representative from the DMV will contact you to resolve the complaint[NEWLINE]user: ok yes this applies to me, thank you for the information[NEWLINE]agent: Have you had a complaint filed against you?[NEWLINE]user: Not that I am aware of[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What if it is not resolved?[NEWLINE]agent: The person who filed the complaint are advised to contact the DMV Consumer & Facilities Services Complaint Unit[NEWLINE][BOUNDARY][NEWLINE]user: Perhaps a question not related now to the DMV's Consumer Services and Facilities Complaint Unit. I have a complaint about the NYS Lemon Law[NEWLINE]agent: Please see Lemon Law Complaints. Once your complaint has been filed, a Consumer Services Representative CSR from DMV will be assigned to handle your complaint[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know if I still need to pay any penalties if I'm not found guilty in this NYS Lemon Law Complaint?[NEWLINE]agent: You must pay all fines to avoid possible loss of operating privilage[NEWLINE]user: Is there a way to appeal the decision?[NEWLINE]agent: to appeal the decision you have 60 days from the date of the ALJs decision to file the Appeal From DMV Hearing Determination PDF [ 2 ] AA-33A, which must be accompanied by the appropriate filing fee.[NEWLINE]user: Will I lose my business license?
user: How do I report a body shop?[NEWLINE]agent: Was there a claim filed against you?[NEWLINE]user: yes there was.[NEWLINE]agent: There a Consumer Services Representative from the DMV will contact you in an attempt to resolve this complaint.[NEWLINE]user: Will I be able to talk to a person?[NEWLINE]agent: a Consumer Services Representative from the DMV will contact you in an attempt to resolve this complaint.[NEWLINE][BOUNDARY][NEWLINE]user: Also, for application. After I submit my application, what happens next?[NEWLINE]agent: Once your application is complete and accurate, a repair shop record will be issued to you.[NEWLINE][BOUNDARY][NEWLINE]user: What information is there on the Official Repair Shop?[NEWLINE]agent: The DMV does not provide official posters for repair shops. You can buy these signs at various sign shops and automotive supply stores. Please refer to the Motor Vehicle Repair and Body Shop Regulation pdf CR-82 82.7 for specific requirements.[NEWLINE][BOUNDARY][NEWLINE]user: If I still don't have my proof of Workers' Compensation Insurance?
user: Hi, good afternoon. I want to file a FOIL request, but i wanted to know if there is any fee involved?[NEWLINE]agent: There is, indeed. By law, we're authorized to charge $10 fee for searching. You must know that fee is only to determine if the requested information is available. It doesn't guarantee a information delivering. Plus, search fee isn't refundable.[NEWLINE]agent: Can you tell me if you also have requested copies for that information, in case being available?[NEWLINE]user: No, i haven't.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Anyway, in case i get the notification on my records being available for me to inspect them, what should i do then?[NEWLINE]agent: Just come to the Customer Service Counter Room in 136 Swan Street, Building Empire State Plaza, on any day from Monday through Friday. The service will be open from 8.30 am to 3:45 pm, except for state holidays.[NEWLINE][BOUNDARY][NEWLINE]user: By the way, do you know about the rescheduling of the exams, what to do to avoid that? where can i get information?[NEWLINE]agent: A test can be cancelled for various reasons including bad weather or road construction.[NEWLINE][BOUNDARY][NEWLINE]user: Am I able to cancel my test?[NEWLINE]agent: You are able to cancel your test either by phone or online.[NEWLINE]user: No, I do not need to reschedule my test.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can I pay additional fees over the phone?[NEWLINE]agent: You are able to pay for additional fees over the phone.[NEWLINE][BOUNDARY][NEWLINE]user: If I'm under 18, how long do I have to have my learner permit before I can schedule a road test?
user: I'm looking for some FOIL info about how to file a request, please.[NEWLINE]user: It is necessary that i use FOIL to search for DMV records?[NEWLINE]agent: Not necessarily. You could try to submit a form MV-15. That would be a Request for DMV Records.[NEWLINE]user: I see. Is there any difference using one instead the other?[NEWLINE]agent: Certainly, there is. As many documents are available in that way, you'll have more possibilities to receive records sooner using MV-15 than filing a FOIL request.[NEWLINE][BOUNDARY][NEWLINE]user: So, you encourage me to always go for this MV-15 first?[NEWLINE]agent: Yes, definitely encourage you to do that. Most times, it will save you many troubles and will speed up your requests.[NEWLINE][BOUNDARY][NEWLINE]user: I'll take that in consideration, thanks. Anyway, if i decide to go with FOIL request, is there any fee i have to pay?[NEWLINE]agent: Indeed, there is. You'll be charged $10 fee in order to determine if your records are available, but be aware that you paying doesn't mean you'll receive any records at all. So, the fee is not refundable.[NEWLINE]agent: Are you going to request any copy of the documents?[NEWLINE]user: No, i don't have any plans to do that.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any condition about the document having personal information?
user: Yeah, hi. I filed a FOIL request some days ago and would like to know how long i'll have to wait before be able to inspect the documents and where it will be?[NEWLINE]agent: It certainly takes a while. Yo must be patient, because is not custom that records are produced the same day  they are requested. The standard time frame is at least 20 business days after receiving written acknowledgement from the FOIL office.[NEWLINE]agent: Did you provided a phone number along your request?[NEWLINE]user: No, i didn't do that.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: My FOIL request has been rejected, can i file a appeal?[NEWLINE]agent: That rejection has been for a whole or only for a part of your request?[NEWLINE]user: It was for a part on the information requested, yes.[NEWLINE]agent: You may indeed appeal the rejection then. You must proceed writing before 30 days from the date of denial for your FOIL request. It must contain a description of the contents which were rejected and have your appeal identified with the date of your record request.[NEWLINE][BOUNDARY][NEWLINE]user: I see what you mean. Another question about applying for a CDL. And where should I make my request?[NEWLINE]agent: You must request a CDL at a DMV office[NEWLINE][BOUNDARY][NEWLINE]user: ok, and this theme is applied for who?[NEWLINE]agent: It is applied for commercial drivers[NEWLINE][BOUNDARY][NEWLINE]user: and can you tell me when will I get my CDL?
user: Is there anywhere that I can view copies of DMV records and if so, when can I do this?[NEWLINE]agent: After 20 business days of the receipt of the FOIL Office's written acknowledgement of your request, most DMV records are available for viewing, these records can rarely be produced on the day that they are requested[NEWLINE]user: Can I be contacted by phone if I provided a number with my request?[NEWLINE]agent: When the requested records are ready to be viewed, the FOIL office will call you. Otherwise, you will be notified by mail[NEWLINE][BOUNDARY][NEWLINE]user: In the event that I am unhappy with the DMV's response to my FIOL request, can I appeal this?[NEWLINE]agent: Yes, if the DMV has denied your request completely or partially[NEWLINE]user: How do I appeal it?[NEWLINE]agent: You must appeal in writing within 30 days of the denial of your FOIL request. This appeal has to identify the date of your record request and a description of the denial[NEWLINE][BOUNDARY][NEWLINE]user: Good to know. Do you also have any information regarding the consequence if I fail to pay a fine?[NEWLINE]agent: it will include information such as:[NEWLINE]user: where would i have to go if i fail to pay the fine?
user: Hello, I need some help registering my moped. Could you help me out?[NEWLINE]user: I know there are some documents I have to take to DMV in order to register my moped, but I don't know all of them, can you tell me what should I take to DMV?[NEWLINE]agent: Before you go to DMV you have to complete the Document Guide to make sure you take the correct documents with you.[NEWLINE][BOUNDARY][NEWLINE]user: perfect in a complete moment the guide no problem now a question Do I have to pay a fee?[NEWLINE]agent: You will probably also have to pay the county use tax when you register. See the registration fees and estimated taxes for information on county use taxes.[NEWLINE][BOUNDARY][NEWLINE]user: Okay, thanks. Just to be sure I own a moped and not a regular motorcycle. So what is exactly the basis of DMV to consider a moped motorcyle?[NEWLINE]agent: New York law (not DMV specifically), defines a moped/motor scooter as "limited use vehicles with two or three wheels". But generally speaking a moped is a small motorcycle with bicycle pedals.[NEWLINE]user: If I want to eventually get a moped that has three wheels, do I need a different kind of driver's license?[NEWLINE]agent: All new vehicles must be registered again at the DMV.[NEWLINE][BOUNDARY][NEWLINE]user: Great! Hey, I just read the Document Guide and realised I don't have any of the documents to proof my age and identity. What can I do in that scenario?[NEWLINE]agent: You must provide other kinds of proof, don't limit yourself just to the documents listed.[NEWLINE]user: My county is not listed in the online reservation.[NEWLINE]agent: See our office locations and hours here www.dmv.com/locations/counties[NEWLINE][BOUNDARY][NEWLINE]user: Thanks. One more question, are there any special requirements to operate a moped here in New York?
user: Good morning, i'm just looking to know how i do to register a moped, please.[NEWLINE]agent: Ok,That would refer to a limited use motorcycle, did you know that?[NEWLINE]user: No, i think i didn't know that fully.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you aware of the special requirements to operate a moped in NY?[NEWLINE]user: No, i'm not. That's why i'm looking for info in general.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: In any case, please. What i need to bring to DMV for register a moped?[NEWLINE]agent: Ok, for that, you'll need to check first the DMV Document Guide. In that way, you'll make sure to not miss any document.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks. One more question, are there any special requirements to operate a moped here in New York?[NEWLINE]agent: They are exactly the same as motorcycles. Having a driver license is a MUST and you have to register your moped in order to drive it. There are a few exceptions to these requirements that you can see in the Document Guide section B[NEWLINE][BOUNDARY][NEWLINE]user: This reminds me of having enough Social Security credits. There are also various services available, right?[NEWLINE]agent: If you purchased the vehicle from a New York State auto dealer or an out-of-state dealer who is authorized to collect New York State sales tax, please bring the dealer's bill of sale showing that you paid to the state New York sales tax. Also bring a bill of sale from the MV-50 NY State dealer only or a complete sales tax exemption {Sales Tax Form} pdf at the New York State Department of Taxation and Finance DTF-803 for a departure from - state dealer.[NEWLINE][BOUNDARY][NEWLINE]user: I see, if I want to register my moped, could you tell me what requirements I need to bring?[NEWLINE]agent: Sure. Most important item would be a completed form MV-82 Registration /title Application.[NEWLINE]agent: Would you like to get a faster service, in any case?[NEWLINE]user: Yes, i would love that, it is possible?
user: I would like to register a moped and I have a few questions.[NEWLINE]agent: Just to make sure, you are certain your motorcycle is classified as a moped, correct?[NEWLINE]user: Not quite, what is the legal definition of a moped?[NEWLINE]agent: New York law defines a "moped" or a"motor scooter" as a limited use vehicle with two or three wheels[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if the county I'm in doesn't have online reservation?[NEWLINE]agent: You would need to make a reservation through one of our office locations, you can check the locations and hours.[NEWLINE][BOUNDARY][NEWLINE]user: To register my pick up truck, what conditions must I meet to register it in passenger class?[NEWLINE]agent: You must meet the following conditions:    the van does not have any commercials and is used exclusively for non-commercial purposes s   A camper cover that has one or more side windows completely encloses the truck bed, s    the pick-up truck has seats, seat accessories or camping equipment installed on the bed of the 'camping equipment' truck indicates that you have a bed, stove or refrigerator in the vehicle[NEWLINE][BOUNDARY][NEWLINE]user: My pick-up is rented or leased. What do I need to do?[NEWLINE]agent: You must submit a certification form provided by the leasing company or the truck owner stating that the truck will not be used for commercial purposes.[NEWLINE][BOUNDARY][NEWLINE]user: and can you use commercial plates?
user: I would like to register a moped, what is the procedure?[NEWLINE]agent: Will you be using a moped as a permanent vehicle?[NEWLINE]user: No, this isn't the case for me at the moment[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to satisfy certain requirements to use a moped in New York?[NEWLINE]agent: In order to operate a moped, you must have a driver license and register the moped, there are some exceptions which are listed in a table on the website[NEWLINE]user: Thanks. One more question, are there any special requirements to operate a moped here in New York?[NEWLINE]agent: They are exactly the same as motorcycles. Having a driver license is a MUST and you have to register your moped in order to drive it. There are a few exceptions to these requirements that you can see in the Document Guide section B[NEWLINE][BOUNDARY][NEWLINE]user: Could you give me a summary of what I need to bring to the DMV to register a moped?[NEWLINE]agent: Firstly you will need to complete a Registration/Title Application form PDF (4) MV-82[NEWLINE]agent: Is there any way for me to speed up the service of registering a moped?[NEWLINE]user: Yes there is[NEWLINE]agent: To speed up the registration process, you can make a reservation online for any of the offices located in New York City, Westchester, Nassau, Suffolk, Rockland, Onondaga, Monroe or Albany[NEWLINE][BOUNDARY][NEWLINE]user: ok if i make the reservation in an office, i need to register my moped quickly, can you also give me more information about county use taxes?
user: Hello, I would like to register my moped. How do I proceed?[NEWLINE]agent: Is your vehicle a moped or a motorcycle?[NEWLINE]user: It is a moped not a motorcycle.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have a driver's license and is your moped registered?[NEWLINE]user: I'm about to receive my driver's license but my moped is not registered.[NEWLINE][BOUNDARY][NEWLINE]agent: Once you get your driver's license, you need to come register your moped at the DMV.[NEWLINE]user: Okay, I will do that.[NEWLINE]agent: Before going to the DMV, please complete the Document Guide. It will inform you of the correct documents to bring with you.[NEWLINE][BOUNDARY][NEWLINE]user: What would I do about the use tax map outside of New York City?[NEWLINE]agent: This chart shows the use taxes and supplemental fees for all the original registrations and renewals.[NEWLINE][BOUNDARY][NEWLINE]user: And what if I'm from New York City and exempt from the NYC vehicle use tax?
user: What do I need to register a moped?[NEWLINE]agent: Do you know what is considered a motorcycle of limited use (also known as a moped)?[NEWLINE]user: That does not apply to me, I need another...[NEWLINE][BOUNDARY][NEWLINE]agent: Ok, did you know that there are special requirements to operate a limited-use motorcycle (moped) in New York?[NEWLINE]user: That does not apply to me.[NEWLINE][BOUNDARY][NEWLINE]agent: Ok, come on again I would like to know what you need to take to the DMV...[NEWLINE]user: I'm really not much help from you, it doesn't apply to me[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How to know if my moped needs insurance?[NEWLINE]agent: To know if your moped needs insurance, you must provide us with proof that your insurance company will issue. Bring a copy of your insurance identification cards to the nearest DMV and we will gladly assist you.[NEWLINE][BOUNDARY][NEWLINE]user: Can you provide me with additional scenarios if I come up with something right now? I want to make certain that I get all of the information I require.?[NEWLINE]agent: Yes, we can give you specific instructions depending on the situation.[NEWLINE][BOUNDARY][NEWLINE]user: Could you tell me what I need to register my moped?
user: How do I go about registering a moped?[NEWLINE]agent: Does yourmode of transportation have more than two or three wheels?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: They are the same requirements as motocrycles[NEWLINE]user: ok then that does not apply to me. Thank you[NEWLINE][BOUNDARY][NEWLINE]agent: Did you complete the document guide?[NEWLINE]user: I am sorry no I did not.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: what are the requirements in obtaining a moped liscense?[NEWLINE]agent: There are permit restrictions to all permit classes[NEWLINE][BOUNDARY][NEWLINE]user: Concerning proof of sales tax payment, exemption from sales tax, or purchase price. Do I need to bring the dealer's bill of sale?[NEWLINE]agent: If you purchased the vehicle from a New York State auto dealer or an out-of-state dealer who is authorized to collect New York State sales tax, please bring the dealer's bill of sale showing that you paid to the state New York sales tax. Also bring a bill of sale from the MV-50 NY State dealer only or a complete sales tax exemption {Sales Tax Form} pdf at the New York State Department of Taxation and Finance DTF-803 for a departure from - state dealer.[NEWLINE][BOUNDARY][NEWLINE]user: Btw, for a summary of what I need. Can you provide me with a list of these counties that are eligible?
user: id like to register a moped[NEWLINE]agent: is it a limited used moped?[NEWLINE]user: no a regular moped, it has 2 wheels and moves around 50mph[NEWLINE]agent: does it have 3 wheels?[NEWLINE][BOUNDARY][NEWLINE]user: i have a document i can bring to an office[NEWLINE]agent: i have a manual and a license[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to inquire about the county's use taxes and supplemental fees?  Is there a vehicle use tax that I must pay?[NEWLINE]agent: Residents of New York City and several counties in New York State must pay a vehicle use tax when they register or renew a passenger vehicle registration.[NEWLINE]user: What if I am exempt from the vehicle use tax?[NEWLINE]agent: You will complete form UT-11C.[NEWLINE][BOUNDARY][NEWLINE]user: How much are the fees?