elplaguister/DTS_session_datasets huggingface dataset:
user: Hey there. I have been searching some information about the supplemental security income benefits, and how they can help me.[NEWLINE]agent: Sure. No problem. You most know that the supplement security income is a program that pays benefits to disabled adults and children who have limited income and resources.[NEWLINE][BOUNDARY][NEWLINE]user: OK, that's good to know. But how do I know if I got what it needs to get eligible for this benefits?[NEWLINE]agent: You need to have some requirements. Like, are you between the ages of 18 and 65?[NEWLINE]user: No, I'm not between those ages.[NEWLINE]agent: If that's the case, you can not file the supplemental security income online, at least.[NEWLINE]user: Do you have any knowledge about Disability Benefits? What is the procedure for applying for these benefits?[NEWLINE]agent: If you go online you need to print and review adult disability checklist and then complete the application online.[NEWLINE][BOUNDARY][NEWLINE]user: Who does social security pay benefits to?[NEWLINE]agent: Social Security pays benefits to any person who cannot work due to a medical condition that lasts more than a year or results in death.[NEWLINE]user: Are you all ready receiving benefits?[NEWLINE]agent: Are you all ready receiving benefits, then you can get information online about the benefits.[NEWLINE]user: What happens if I am receiving benefits all ready?
user: Hi! I need to get my benefits sent to my bank account and I don't know how.[NEWLINE]agent: You want to set up your benefit payments as a direct deposit, is that correct? Do you already receive benefit payments?[NEWLINE]user: No, I just got approved and this will be my first time getting a benefit payment.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: I can see that I can set it up to go to my bank but I don't know where on the site to go to for that. Can you help me?[NEWLINE]agent: You need to go to where it says "Sign In / Create your account." Since you have never done this before, you would need to create a new account.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, it says I need a bank account number but I don't actually have a bank account yet. What do I do?[NEWLINE]agent: Well since it is after March 1, 2013, you are required to get your payment with direct deposit. You do need a bank account in order to receive your payments.[NEWLINE]user: I know but I don't know what to do. How do I get a bank account?[NEWLINE]agent: So you do not know how to sign up for a bank account?[NEWLINE]user: I have never gotten a benefit payment before and I do not have a bank account and I don't know what to do.[NEWLINE]agent: Do you need someone to walk you through setting up an account? The Treasury's Go Direct website can help you. They also have a phone number: 1-800-333-1795.
user: Can you tell me what is direct deposit?[NEWLINE]agent: This is a safe, secure and simple way to get the benefits.[NEWLINE]agent: Do you need us to send your payment to a bank or credit union account?[NEWLINE]user: not really.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Since when are we required to get our payments electronically?[NEWLINE]agent: It's like that since March 1, 2013.[NEWLINE][BOUNDARY][NEWLINE]user: Is it okay if I ask another question? Concerning Online Identity Verification, when I sign in, what do I do?[NEWLINE]agent: Each time you sign in, you will be required to enter your username and password.[NEWLINE][BOUNDARY][NEWLINE]user: What can I do to protect myself from phishing?[NEWLINE]agent: One very important thing you can do is to always make sure your web browser is up to date.[NEWLINE]user: Do you have any additional information about phishing?[NEWLINE]agent: Yes. To learn more about phishing, you can go to OnGuard online.[NEWLINE][BOUNDARY][NEWLINE]user: What are these internet phishing scams I'm hearing about?
user: Please, tell me some general information about direct depositing.[NEWLINE]agent: Did you start to get the service on March 1, 2013?[NEWLINE]user: I think so, yes.[NEWLINE]agent: From that date, you are required to receive your payments electronically.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have some knowledge of the Online Identity Verification Process, and how do you secure my account so that no one logs in and looks at my personal information?[NEWLINE]agent: When you sign in to your account,you will complete two steps Enter your username and password, then you enter the security code we send by text message or email[NEWLINE]user: Okay, I hope you guys really take care of our info, right?[NEWLINE]agent: One of our most important responsibilities is protecting your investment and personal information.Social Security takes this responsibility very seriously, and we have a robust cybersecurity program in place to help us succeed.[NEWLINE]user: Is this all new with the signing in and code?[NEWLINE]agent: we are using a new identity verification process. that Requires you to sign in with a username and password for extra security[NEWLINE][BOUNDARY][NEWLINE]user: what other steps can I take to make sure no one uses you guys to try to scam me?[NEWLINE]agent: If an email includes a business name, telephone number, or website link, verify the legitimacy of these items by searching for the official number or website in a search engine.Do not respond to emails requesting personal information.Reputable businesses and public agencies will not ask you for personal information in an email.[NEWLINE][BOUNDARY][NEWLINE]user:  what are some places I should look out for?
user: Oh, hey there. I don't know if you can help me?. The other day i heard something about a direct deposit for Social Security, what is that, please?[NEWLINE]agent: Ok. A direct deposit is a simple, safe and most secure way to get benefits.[NEWLINE]user: That means i can tell you where to send my benefit, isn't? I mean, can you send that to a bank or credit union account?[NEWLINE]agent: Sure thing. For that, of course, you'll have to give us some information, so is better if you can ready the next information for your application: Social Security number and a bank routing transit number.[NEWLINE][BOUNDARY][NEWLINE]user: I'm deaf, is there a special number I should dial?[NEWLINE]agent: If you are deaf or hard of hearing,  call our toll - free TTY number, 1 - 800 - 325 - 0778, between7 a.m. and 7 p.m. Monday through Friday[NEWLINE][BOUNDARY][NEWLINE]user: ok thank you. Can I get it on my account online?[NEWLINE]agent: yes. Sign in to your mySocial Security account to get your copy[NEWLINE][BOUNDARY][NEWLINE]user: What is a Social Security Benefit Verification Letter?[NEWLINE]agent: The benefit verification letter, sometimes called a benefits letter, or a Social Security award letter, serves as proof of your retirement, disability, Supplemental Security Income SSI, or Medicare benefits[NEWLINE][BOUNDARY][NEWLINE]user: I still have some questions where can I go to get answers
user: IS there any other places I can consult I have questions[NEWLINE]agent: If you have questions or need help understanding how to set up or change direct deposit online,p  call ourtoll - free number at 1 - 800 - 772 - 1213 or visit your Social Security office[NEWLINE]user: oh ok thanks so much[NEWLINE]agent: are you deaf or hard of hearing?[NEWLINE]user: yes.[NEWLINE]agent: call our toll - free TTY number, 1 - 800 - 325 - 0778, between7 a.m. and 7 p.m. Monday through Friday[NEWLINE][BOUNDARY][NEWLINE]user: Good to know! Another question related to Social Security. What other tips can you give me to avoid phishing emails?[NEWLINE]agent: You must know that Social Security sends emails from no-reply@ssa.gov, subscription.service@subscriptions.ssa.gov, and ThankYou@ssa.gov. If you get an email from any email address that does not end in.gov you should be careful before opening attachments or clicking any links in the email.[NEWLINE][BOUNDARY][NEWLINE]user: Are you guys doing anything to protect our privacy and information?[NEWLINE]agent: yes, we are using a new identity verification process.[NEWLINE][BOUNDARY][NEWLINE]user: Please, give me more tips about security when dealing with suspicious emails.
user: I have some questions about my Social Security payments.[NEWLINE]agent: Do you have questions about setting up direct deposit on your account?[NEWLINE]user: No. That's not what I need help with.[NEWLINE]agent: Before I advise you further, do you have a hearing impairment?[NEWLINE]user: Yes. I'm deaf.[NEWLINE]agent: I can assist you with any questions you may have.[NEWLINE]user: Is there a TTY number I can call for more information?[NEWLINE]agent: Yes, you can call toll free at 1-800-325-0778 between the hours of 7am and 7pm, Monday thru Friday.[NEWLINE][BOUNDARY][NEWLINE]user: I still need to learn more. What is the procedure for changing your address? How about just logging in and doing that? Is that it?[NEWLINE]agent: Just like that. This is designed so you can do it without any problem.[NEWLINE][BOUNDARY][NEWLINE]user: I know you just said something about it, but specifically what can i do there?
user: Can you give me information about the direct deposit service?[NEWLINE]agent: Do you know about the March 1 of 2013 requirement for payments?[NEWLINE]user: I'm not sure, but please tell me.[NEWLINE]agent: This was the date when it started to be a requirement to ceive your payments electronically.[NEWLINE][BOUNDARY][NEWLINE]user: Can you give me a TTY number wher I can get more information about this?[NEWLINE]agent: Sure, our toll-free TTY number is 1-800-325-0778[NEWLINE][BOUNDARY][NEWLINE]user: and to get more information on how to switch to an electronic payment if I don't have a bank account?[NEWLINE]agent: You can visit Treasury's Go Direct website or call the helpline at 1-800-333-1795[NEWLINE][BOUNDARY][NEWLINE]user: Alright. I'd also like to know about transfer to an electronic payment, is it safe to do this online?[NEWLINE]agent: I can assure you it is very safe. One of our most important responsibilities is protecting your investment and personal information[NEWLINE]user: Is it really secure?
user: I want to create a MySocial Securtiy account.[NEWLINE]agent: Do you want to know what's needed to create your account?[NEWLINE]user: Yes, please.[NEWLINE]agent: When you create your account you'll be asked for personal information about yourself to verify your identity and then you'll be asked to create your username and password.[NEWLINE][BOUNDARY][NEWLINE]user: Can I lift a security freeze on my credit report to create an account?[NEWLINE]agent: Yes, you can ask our Identity Services Provider to temporarily lift your security freeze so you can create your account.[NEWLINE][BOUNDARY][NEWLINE]user: Is it okay if I ask another question? How do I change my contact information?[NEWLINE]agent: you can update your contact information in a safe, quick, and convenient way by following these five steps :s   [8] Log in to my Social Security.s   [9] Select the My Profile link on the right side of the screen.s   [10] Select the Update Contact Information button and enter your address information.   [11] Select when would you like to schedule the update, then select Next.     [12] Review and verify your information, [13] select Submit.[NEWLINE]user: Do I have to get social security benefits?[NEWLINE]agent: yes[NEWLINE][BOUNDARY][NEWLINE]user: What if I still have questions?[NEWLINE]agent: You still have questions, correct?[NEWLINE]user: yes
user: HOw do I create an account for social security?[NEWLINE]agent: Sure no problem. Do you have access to a computer?[NEWLINE]user: Yes what do I need to do to sign up for an account?[NEWLINE]agent: you ll be askedto Verify your identity by providing personal information about yourself and answering questions thatonly you are likely to know[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about understanding how to request your benefit verification letter online? I am deaf, is there a tty number to call?[NEWLINE]agent:  call our toll - free TTY number, 1 - 800 - 325 - 0778, between7 a.m. and 7 p.m. Monday through Friday[NEWLINE][BOUNDARY][NEWLINE]user:  What is a Social Security Benefit Verification Letter?[NEWLINE]agent:  The benefit verification letter, sometimes called a benefits letter, or a Social Security award letter, serves as proof of your retirement, disability, Supplemental Security Income SSI, or Medicare benefits[NEWLINE][BOUNDARY][NEWLINE]user: Is there a number i can call?[NEWLINE]agent:  call our toll - free number at 1 - 800 - 772 - 1213 or visit your Social Security office[NEWLINE][BOUNDARY][NEWLINE]user: Is it easy to make an account?
user: I want to know how to create an account[NEWLINE]agent: Do you want to create a my Social Security account?[NEWLINE]user: no, just know how to help someone[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: what would someone need to create an account?[NEWLINE]agent: You will be asked to verify your identity by providing personal information about yourself and answering questions that only you are likely to know. You must create a username and password that will be used to access your online account[NEWLINE][BOUNDARY][NEWLINE]user: and if this person has had some problems with fraud alerts and such will that be a problem?[NEWLINE]agent: you can still open a my Social Security account by temporarily having it lifted. Contact our Identity Services Provider and request that they temporarily lift your security freeze or fraud alert. Then you will be able to create a my Social Security account online[NEWLINE]user: and the fraud alert will go away?[NEWLINE]agent: the Identity Services Provider may automatically reinstate it after your temporary lift expires[NEWLINE][BOUNDARY][NEWLINE]user: and someone can use their account when they help them?[NEWLINE]agent: No one can create or use an account on your behalf, even with written permission.For your protection you are the only one who can create your personal my Social Security account for your own exclusive use. Social Security is dedicated to protecting the information and resources entrusted to us, including your personal information and investment.[NEWLINE][BOUNDARY][NEWLINE]user: and if we can't get the alert lifted then we won't be able to create an account?
user: how doi create an account[NEWLINE]agent: You want to create an account, correct?[NEWLINE]user: no.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: can others use my account?[NEWLINE]agent: No that is for your use only.[NEWLINE][BOUNDARY][NEWLINE]user: what will I be asked[NEWLINE]agent:  you ll be askedto Verify your identity by providing personal information about yourself and answering questions thatonly you are likely to know.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have a security freeze on my credit report?[NEWLINE]agent:  If you have a security freeze, fraud alert, or both on your credit report,  you can still open a my Social Security account by temporarily lifting it[NEWLINE][BOUNDARY][NEWLINE]user: can others use my account?[NEWLINE]agent: No that is for your use only?[NEWLINE][BOUNDARY][NEWLINE]user: can I open a SSi account still with a freeze?[NEWLINE]agent: yes[NEWLINE]user: what if i do not want a temp lift?
user: Can I get direct deposit for my benefit payment?[NEWLINE]agent: yes you can Set Up or Change Your Direct Deposit[NEWLINE]user: How do I set up my bank info for direct deposit?[NEWLINE]agent:  Do you want to set up or change the direct deposit of your benefit payment?[NEWLINE]user: I dont to change I need to set up[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any additional information for this service?[NEWLINE]agent: Yes there's been cahnges as of March 1, 2013 for this service[NEWLINE]user: Yes I need to know the changes[NEWLINE]agent: you are required to receive your payments electronically As of March 1, 201[NEWLINE][BOUNDARY][NEWLINE]user: can you send my payment to a bsnk or creditu untion account?[NEWLINE]agent: ave all of the following information ready when you apply  Social Security number and Bank routing transit number[NEWLINE]user: How long does it take to set up?
user: Good morning. Please, can I get information regarding direct deposit?[NEWLINE]agent: Is that information you need, related to set up or change your direct deposit of benefit payment?[NEWLINE]user: Yes, that's correct.[NEWLINE]agent: Good, Now then, Do you want to set up or change the direct deposit of your benefit payment?[NEWLINE]user: No, none of that, no.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: It's more about getting additional information about this service.[NEWLINE]agent: Ok, let me ask something. Did you signed up for electronic payments before March 1, 2013[NEWLINE]user: No,i didn't do that.[NEWLINE]agent: Did you applied for benefits before March 1, 2013??[NEWLINE]user: Yeah, I did that.
user: Is direct deposit available?[NEWLINE]agent: Direct deposit is a simple, safe, and secure way to get benefits.  Do you have that option?[NEWLINE]user: How do i set them up?[NEWLINE]agent: Do you want to set up or change the direct deposit of your benefit payment?[NEWLINE]user: Do I just sign in and create account?[NEWLINE]agent: you have a bank account, simply log in to or create your personal and secure my Social Security account[NEWLINE][BOUNDARY][NEWLINE]user: Good to know! Another related question could guide me in the creation of the account for my social security. Well, I hope you really take care of our information, right?[NEWLINE]agent: One of our most important responsibilities is protecting your investment and personal information.Social Security takes this responsibility very seriously, and we have a robust cybersecurity program in place to help us succeed.[NEWLINE]user: Is this all new with the signing in and code?[NEWLINE]agent: we are using a new identity verification process. that Requires you to sign in with a username and password for extra security[NEWLINE][BOUNDARY][NEWLINE]user: what other steps can I take to make sure no one uses you guys to try to scam me?[NEWLINE]agent: If an email includes a business name, telephone number, or website link, verify the legitimacy of these items by searching for the official number or website in a search engine.Do not respond to emails requesting personal information.Reputable businesses and public agencies will not ask you for personal information in an email.[NEWLINE][BOUNDARY][NEWLINE]user:  what are some places I should look out for?
user: How do I set up direct deposit?[NEWLINE]agent: Do you have a bank account?[NEWLINE]user: no I do not[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know what direct deposit is for?[NEWLINE]user: yes[NEWLINE]agent:  Direct deposit is a simple, safe, and secure way to get benefits[NEWLINE]agent: Do you have a bank or credit union?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: DO I have to have one?[NEWLINE]agent:  As of March 1, 2013, you are required to receive your payments electronically[NEWLINE][BOUNDARY][NEWLINE]user: Is there a toll free number oto call for more information[NEWLINE]agent: YEs there is,. I will be glad to find that for you call ourtoll - free number at 1 - 800 - 772 - 1213 or visit your Social Security office[NEWLINE][BOUNDARY][NEWLINE]user: how long does it take?
user: How do I change direct deposit?[NEWLINE]agent: do you have one set up?[NEWLINE]user: yes.[NEWLINE]agent: Do you want to set up or change the direct deposit of your benefit payment?[NEWLINE]user: yes I do[NEWLINE]agent: We are constantly expandingand improving our online services, including the ability to set up or change your direct depositinformation[NEWLINE][BOUNDARY][NEWLINE]user: great I love the way you work. What number do i call?[NEWLINE]agent:  call our toll - free TTY number, 1 - 800 - 325 - 0778, between7 a.m. and 7 p.m. Monday through Friday[NEWLINE][BOUNDARY][NEWLINE]user: Is it free to create an online account?[NEWLINE]agent:  Creating a free my Social Security account takes less than 10 minutes, lets you download or print your benefit verification letter, and gives you access to many other online services[NEWLINE][BOUNDARY][NEWLINE]user: what is the letter for?
user: I need help with my Social Security and direct deposit[NEWLINE]agent: Do you want help setting up direct deposit of your benefit payments?[NEWLINE]user: no sir[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want more information about what direct deposit is?[NEWLINE]user: no, I know what it is[NEWLINE][BOUNDARY][NEWLINE]agent: Okay, would you like more information about direct deposit and your Social Security benefits?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: What other questions do you have?[NEWLINE]user: no questions, just need more info[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: can I just create an account and log in for more info?[NEWLINE]agent: Yes. We are constantly expanding and improving our online services, including the ability to set up or change your direct deposit information.If you already receive Social Security or Supplemental Security Income SSI benefits and you have a bank account, just log in to your my Social Security account  and  you can make changes.[NEWLINE]user: but what if I don't have one of those?
user: Is direct depositied offered?[NEWLINE]agent: do you need to set up or change direct deposit?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know what direct deposit is?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like more information?[NEWLINE]user: no thank you[NEWLINE][BOUNDARY][NEWLINE]agent: Do you still have questions?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: can I change direct deposti?
user: Who all in my home will get benefits?[NEWLINE]agent: If you, or a family member, receive Social Security or Supplemental Security Income SSI[NEWLINE]agent: Do you, or a family member, receive Social Security or Supplemental Security Income SSI[NEWLINE]user: yes I do,[NEWLINE]agent: Did a spouse die?[NEWLINE]user: yes does that mean I need to apply for different benefits?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: For a complete list  please select the publication below that applies to the type of benefits you receive.[NEWLINE]agent:  please select the publication below that applies to the type of benefits you receive[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask another thing regarding the documents that I need to submit. Do you accept a School Identification card as a valid document?[NEWLINE]agent: As long as it is current and not expired and shows your name, date of birth or age and preferably a recent photograph[NEWLINE][BOUNDARY][NEWLINE]user: This is for an original card?