elplaguister/DTS_session_datasets huggingface dataset:
user: Hey, I just wanted to check on an appeal.[NEWLINE]agent: Then you are in the right place. Here you can find out how to check the status of a VA claim or appeal online.[NEWLINE][BOUNDARY][NEWLINE]user: Good. I've read that you have a tool for this, is that right?[NEWLINE]agent: Yes. Do you want to use this tool?[NEWLINE]user: No, that is not necessary now. Just some information would be great.[NEWLINE][BOUNDARY][NEWLINE]user: I noticed that I don't see all of the documents I sent to VA online. Are some of them missing?[NEWLINE]agent: Please do not worry. This may be because certain documents won't appear online.[NEWLINE][BOUNDARY][NEWLINE]user: I won't see all documents you say?[NEWLINE]agent: Correct. You can view anything you filed online and any evidence to support your initial claim though.[NEWLINE][BOUNDARY][NEWLINE]user: That's what I thought. And that tool of yours, does it let me take a look at the status of an appeal too?
user: how do you Check your VA claim or appeal status[NEWLINE]agent:  Find out how to check the status of a VA claim or appeal online[NEWLINE][BOUNDARY][NEWLINE]user: Can I use this tool?[NEWLINE]agent: do you have any of the following accounts? A Premium My HealtheVet account,  or      A Premium DS Logon account used for eBenefits and milConnect, [26] or      that you can create here on VA.gov A verified ID.me account[NEWLINE]user: yes[NEWLINE]agent: ok then log into one of those accounts[NEWLINE][BOUNDARY][NEWLINE]user: What types of claims and appeals can I track with this tool?[NEWLINE]agent: you can Track your :   Disability compensation including claims based on special needs like an automobile or clothing allowance[NEWLINE][BOUNDARY][NEWLINE]user: Once I m signed in, how do I check my VA claim or appeal status?[NEWLINE]agent:  Go to your " My VA " dashboard[NEWLINE][BOUNDARY][NEWLINE]user: Can i use it to track my veterans os survivors pension?
user: Hello. I would like to file an appeal to a veterans law judge and need some information. Can you help me?[NEWLINE]agent: Of course. If you need help with filing an appeal, you can download VA Form 10182: Board Appeal PDF.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know if you qualify for a board appeal?[NEWLINE]user: Yes, that'd be really nice.[NEWLINE]agent: You can request a board appeal after an initial claim, supplemental claim, or higher-level review decision. You can't request 2 board appeals in a row.[NEWLINE][BOUNDARY][NEWLINE]user: Alright, I get that. Who is going to review my appeal once I filed it?[NEWLINE]agent: A judge at the Board of Veterans Appeals in Washington, D.C., will review your case.[NEWLINE][BOUNDARY][NEWLINE]user: I see. And what if I want them to review a decision? What is the time limit to request a review?[NEWLINE]agent: You have 1 year from the date on your decision to request a decision review, unless you have a fiduciary claim or a multiple party claim.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks, that was helpful. So if I disagree with a decision of the board, I can contest it, right?[NEWLINE]agent: Yes, if you have new and relevant evidence that supports your case, you can file a Supplemental Claim. You can also appeal to the U.S. Court of Appeals for Veterans Claims.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to consider if I want to present new evidence?[NEWLINE]agent: For more information on this, you can download VA Form 20 - 0995: Supplemental Claim PDF.[NEWLINE][BOUNDARY][NEWLINE]user: Will do. One more question, if VA schedules an exam for me, do I need to attend it?
user: hi i need help about VA Decision Review and Appeals[NEWLINE]agent: Do you have a calendar?[NEWLINE]user: do not[NEWLINE]user: Do you have 1 year to request the review?[NEWLINE]agent: If you have 1 year from the date of your decision to request a review of the decision, unless you have a fiduciary claim or a multi-party claim.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have more questions?[NEWLINE]agent: Get answers to frequently asked questions about decision reviews. Go to frequently asked questions[NEWLINE][BOUNDARY][NEWLINE]user: Can I request a Board Appeal?[NEWLINE]agent: You can request a Board Appeal after an initial complaint, a supplemental complaint, or a higher level review decision. You cannot request 2 Board Appeals in a row.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do after I make the request?[NEWLINE]agent: You don't need to do anything while you wait, unless VA sends you a letter asking for more information.[NEWLINE][BOUNDARY][NEWLINE]user: And for the Appeal before a veterans law judge, which form should I fill out?
user: Hi, recently i had a revision and i would like to know about options for that, please.[NEWLINE]agent: No problem. You can add new and relevant evidence and file a supplemental claim; ask for a new look from a senior reviewer or appeal to a veterans law judge requesting a board appeal.[NEWLINE][BOUNDARY][NEWLINE]user: How much time i have to do that?[NEWLINE]agent: You have 1 year from the date on your decision to request a decision review.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, o.k, and can i request a higher level review?[NEWLINE]agent: Sure, you can request one, but be aware that option isn't available after a higher level review or board appeal.[NEWLINE][BOUNDARY][NEWLINE]user: O., i understand. Say, after that, can i track my claim's status?[NEWLINE]agent: Indeed, you can do that.[NEWLINE]user: Great, that's pretty nice. And what's next on these process?[NEWLINE]agent: Well, you'll have to wait, just that. After a time, you'll receive a letter from VA.[NEWLINE]agent: Have VA scheduled you for an exam?[NEWLINE]user: Yeah, in fact they have scheduled me for that.
user: Hello. I need to know what to do to request a review from a senior reviewer.[NEWLINE]agent: For more information on this you should download VA Form 20-0996: Higher - Level Review (PDF).[NEWLINE]agent: Do you want to request a higher-level review?[NEWLINE]user: No, at least not right now.[NEWLINE][BOUNDARY][NEWLINE]user: This is more about evidence. Evidence we didn't have before, my case has been decided this way, because we weren't able to provide the evidence that was needed. Now we finally dug it up. Can I add it to the case?[NEWLINE]agent: Of course. When you're adding new evidence that supports your case, a reviewer will look at all the evidence and determine whether it changes the decision.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have more questions about the process?[NEWLINE]agent: You can easily get answers to frequently asked questions about decision reviews, just visit our FAQs.[NEWLINE][BOUNDARY][NEWLINE]user: On your page, yes. I've read them before, they are very helpful. But they didn't mention what would happen if I requested another review. Can you explain this to me, please?[NEWLINE]agent: Gladly. You could ask for another review of the same evidence. A senior reviewer will take another look at your case and determine whether the decision can be changed based on a difference of opinion or an error that VA made.[NEWLINE][BOUNDARY][NEWLINE]user: What if I just request a board appeal?
user: Hi! I Would like to know about decision reviews and appeals please.[NEWLINE]agent: Sure. Have you set your appeal on the calendar?[NEWLINE]user: Yes, I have. But I would like some more information about it.[NEWLINE]agent: You need to know, you'll have a period of time of 1 year from the date of your review request unless you have a fiduciary or multiple party claim.[NEWLINE][BOUNDARY][NEWLINE]user: There is any special condition?[NEWLINE]agent: Yes, there are. You can add new and relevant information to your file, you can ask for a new look from a senior reviewer for a higher level review, also you can appeal to a veterans law judge for a board appeal.[NEWLINE][BOUNDARY][NEWLINE]user: Alright, that's good to know. But can you tell me more about the board appeal please?[NEWLINE]agent: Of course. You can request a board appeal after an initial claim, a supplemental claim or higher level review decision.[NEWLINE][BOUNDARY][NEWLINE]user: And there is a order about the decision review options?[NEWLINE]agent: Yes, you need to start by adding new information to your file, so it can be processed as a supplemental claim.[NEWLINE][BOUNDARY][NEWLINE]user: And what will happen after the board make a decision?[NEWLINE]agent: Once they make a decision, if you still disagree with the board, you can add new relevant information that could help your case.[NEWLINE]user: OK. Then I could still have more chances to appeal.
user: what happens after a board decision?[NEWLINE]agent: If you disagree with the Board s decision and have new and relevant evidence that supports your case[NEWLINE]user: ok thanks[NEWLINE][BOUNDARY][NEWLINE]user: Can I request a Board Appeal?[NEWLINE]agent: You can request a Board Appeal after an initial claim, Supplemental Claim, or Higher - Level Review decision[NEWLINE][BOUNDARY][NEWLINE]user:  What if I have more questions?[NEWLINE]agent: Get answers to frequently asked questions about decision reviews[NEWLINE][BOUNDARY][NEWLINE]user: Do I Appeal to a Veterans Law Judge[NEWLINE]agent:  Download VA Form 10182 : Board Appeal PDF[NEWLINE][BOUNDARY][NEWLINE]user: What happens next?
user: what if I disagree with a decision or review?[NEWLINE]agent: were you denied?[NEWLINE]user: not yet[NEWLINE][BOUNDARY][NEWLINE]user: What happens next?[NEWLINE]agent: Find out what happens after you request a decision review[NEWLINE][BOUNDARY][NEWLINE]user: how long do I have to request a review?[NEWLINE]agent:  You have 1 year from the date on your decision to request a decision review, unless you have a fiduciary claim or a multiple party claim[NEWLINE][BOUNDARY][NEWLINE]user: what Decision review options are there?[NEWLINE]agent: Add new and relevant evidence file a Supplemental Claim[NEWLINE]user: what are  Decision review options
user: What can i do because I do not agree with the Boards decision?[NEWLINE]agent: Do you have new and relevant evidence that supports your case?[NEWLINE]user: Yes, I definitely have new and relevant evidence.[NEWLINE]agent: Then you are able to file a Supplemental Claim and you can also make an appeal to the U.S. Court of Appeals for Veterans Claims.[NEWLINE][BOUNDARY][NEWLINE]user: What if I need help with the process?[NEWLINE]agent: A Veterans Service Organization or VA-accredited attorney can help you request a decision review.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have more questions?[NEWLINE]agent: You can get answers to frequently asked questions about decision reviews by going to FAQs.[NEWLINE][BOUNDARY][NEWLINE]user: Is it necessary to go to the VA scheduled exam?[NEWLINE]agent: Yes, it is necessary and please do not miss the scheduled exams.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible for me to request a Board Appeal?
user: Hi, could you help me, I need to know how to change my VA direct deposit and online contact information.[NEWLINE]agent: Do you want to know how to use this function?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: How do I change my address through your VA.gov profile?[NEWLINE]agent: You can log in to VA.gov and change your address or other contact information in your VA.gov profile. This will update your information on disability compensation, pension benefits, claims and appeals, VR&E vocational rehabilitation and employment, and VA health care.[NEWLINE][BOUNDARY][NEWLINE]user: Should I contact VA if I have other changes to my information?[NEWLINE]agent: Yes It is important to update your information with us if you change your marital status, have a baby, adopt a child or experience any other life change that may affect your qualification or payment.[NEWLINE][BOUNDARY][NEWLINE]user: What benefits do I get if I have a disability rating of 30% or more?[NEWLINE]agent: ] You may be able to add eligible dependents to your VA disability compensation for a higher payment, also called the benefit rate....[NEWLINE][BOUNDARY][NEWLINE]user: What do I do if I want to change my information by mail?
user: I just wanted to know how to change my direct deposit routing number[NEWLINE]agent: Do you need help using eBenefits to change your VA direct deposit information?[NEWLINE]user: yes[NEWLINE]agent: Okay, you will need a Premium DS Logon account. Your My HealtheVet or ID.me credentials won't work on the eBenefits website. You will need to go to eBenefits to sign in, register, or upgrade your DS Logon account to Premium.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have a number I can call if I need to make changes to my checks?[NEWLINE]agent: To cancel your direct deposit payments, switch from paper checks to direct deposit, or change the address on your paper checks you can call us at 800-827-1000, we are here Monday through Friday, 8:00 a.m. to 9:00 p.m. ET.[NEWLINE]user: is there another way to do it if I can't call?[NEWLINE]agent: You can go to your nearest VA regional office[NEWLINE][BOUNDARY][NEWLINE]user: and if I have a change of address I can do it there too?[NEWLINE]agent: Yes, make sure your contact information is updated so we send information about your benefits and services as well as any prescriptions, lab test results, or appointment reminders you may need to the right location.[NEWLINE][BOUNDARY][NEWLINE]user: what about disability rating changes, can I do things related to that on there too?[NEWLINE]agent: You may be able to add eligible dependents to your VA disability compensation to get a higher payment also called a benefit rate. We can help you find out how to add eligible dependents[NEWLINE][BOUNDARY][NEWLINE]user: Can I change info by mail too?[NEWLINE]agent: Yes, you can change your information by mail. You will have to fill out a VA Direct Deposit Enrollment VA Form 24 - 0296.  We can help you download VA Form 24 - 0296[NEWLINE]user: where do I send it when filled out?
user: Tell me about how to change a VA direct deposit information[NEWLINE]agent: You can change your VA direct deposit information for disability compensation, pension benefits or education benefits online.[NEWLINE][BOUNDARY][NEWLINE]user: What is disability compensation and pension benefit payments?[NEWLINE][BOUNDARY][NEWLINE]agent: Have you tried the direct deposit feature on VA.gov?[NEWLINE]user: Not yet.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to cancel your direct deposit payments?[NEWLINE]user: No, not that either.[NEWLINE][BOUNDARY][NEWLINE]user: How can I change my info for GI Bill?[NEWLINE]agent: For that, you'll need to sign in to eBenefits.[NEWLINE][BOUNDARY][NEWLINE]user: Can I change my info by mail?[NEWLINE]agent: Yes, you can. Fill out and send the form 24-0296.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a feature for direct deposit at VA.gov?
user: I want to make changes to some of my direct deposit information[NEWLINE]agent: Do you want to sign in and make those changes online?[NEWLINE]user: yes I do[NEWLINE]agent: Okay, You ll need to sign in to eBenefits to change your VA direct deposit and contact information online. To use this feature you 'll need a Premium DS Logon account.Go to eBenefits then you can sign in and upgrade your DS Logon account to Premium.[NEWLINE][BOUNDARY][NEWLINE]user: too many steps so is there another way to do it?[NEWLINE]agent: Yes, you can change your direct deposit information by mail or phone.[NEWLINE][BOUNDARY][NEWLINE]user: How do I do it by mail?[NEWLINE]agent: Fill out a VA Direct Deposit Enrollment VA Form 24 - 0296.  You can Download VA Form 24 - 0296 PDF and mail in the completed form.[NEWLINE][BOUNDARY][NEWLINE]user: and also do I need to inform you of other changes in my life that could affect my compensation or do you guys know somehow?[NEWLINE]agent: If you have a disability rating of 30% or higher. You may be able to add eligible dependents to your VA disability compensation to get a higher payment. Find out how to add eligible dependents[NEWLINE][BOUNDARY][NEWLINE]user: So I should keep my info updated right?[NEWLINE]agent: You need to keep your contact information updated so we can send you information about your benefits and services as well as any prescriptions, lab test results, or appointment reminders you may need to the right location.[NEWLINE]user: you need my new address?
user: Hello there. Hope you are doing well. I wanted to change my contact information online and need some assistance with that. Can you help me out?[NEWLINE]agent: You want to change your VA direct deposit and contact information, is that correct?[NEWLINE]user: No, not my VA direct deposit information.[NEWLINE]user: Just the contact information will be fine. It didn't let me log in with my HealtheVet credentials. Do I need another account?[NEWLINE]agent: Yes, you 'll need a Premium DS Logon account. Your My HealtheVet or ID.me credentials won't work on the eBenefits website. Go to eBenefits to sign in, register, or upgrade your DS Logon account to Premium.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, I see. Are there any other ways to do it? I want to avoid creating another account.[NEWLINE]agent: Yes, you can change your information by mail or phone.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to change your information by mail then?[NEWLINE]user: No, not by mail. It's even less convenient for me.[NEWLINE][BOUNDARY][NEWLINE]agent: I see. Would you like to change your information by phone then?[NEWLINE]user: Yes, by phone is fine with me.
user: how do you Change your VA direct deposit information[NEWLINE]agent: Change your VA direct deposit information for disability compensation, pension benefits, or education benefits online[NEWLINE][BOUNDARY][NEWLINE]user: DO I need to sign into my e benefits to change my Va direct deposit?[NEWLINE]agent: do you need ot change it?[NEWLINE]user: yes[NEWLINE]agent: ok great  you 'll need a Premium DS Logon account[NEWLINE][BOUNDARY][NEWLINE]user: What  If you move or change your mailing address[NEWLINE]agent:  You can change your address and other contact information in your VA.gov profile.[NEWLINE][BOUNDARY][NEWLINE]user: I need more information on Disability compensation and pension benefit payments[NEWLINE]agent: We're testing out the direct deposit feature on VA.gov[NEWLINE]agent: Do you see the direct deposit feature in your profile?[NEWLINE]user: no[NEWLINE]agent: Do you see the direct deposit feature in your profile?[NEWLINE]user: yes
user: I was wondering how to change my contact information online. Maybe you can help me?[NEWLINE]agent: You'll need to sign in to eBenefits to do so. Would you like to learn more about this feature?[NEWLINE]user: Yes, please.[NEWLINE]agent: First of all, you'll need a Premium DS Logon account. Your My HealtheVet or ID.me credentials won t work on the eBenefits website. Go to eBenefits to sign in, register, or upgrade your DS Logon account to Premium.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks. There is something else I've been meaning to ask you. What if my disability got worse over the years? I have the impression that it did.[NEWLINE]agent: If your disability gets worse, you can file a claim for an increase in benefits or file for a VA disability increase.[NEWLINE][BOUNDARY][NEWLINE]user: Will do. By the way, can I change my address through my VA.gov profile?[NEWLINE]agent: Of course. You can sign in to VA.gov and change your address or other contact information in your VA.gov profile. This will update your information across disability compensation, pension benefits, claims and appeals, Vocational Rehabilitation & Employment VR&E, and VA health care.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have a disability rating that is higher than 25%?[NEWLINE]agent: If you have a disability rating of 30% or higher, you may be able to add eligible dependents to your VA disability compensation to get a higher payment also called a benefit rate.[NEWLINE]user: Can you help me find out how to add dependents that qualify?[NEWLINE]agent: Yes, I can help you find out how to add eligible dependents.[NEWLINE][BOUNDARY][NEWLINE]user: I recently moved and my address has changed. Does this matter?
user: I need to know if there are other ways to change my contact information, other than online.[NEWLINE]agent: Yes, you can change your information by mail or phone, for example.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know more about changing it by mail?[NEWLINE]user: Yeah, of course.[NEWLINE]agent: In that case you'll need to fill out a VA Direct Deposit Enrollment VA Form 24-0296 and mail it to us.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, I can do that. Will do that, in fact. Oh, and do I have to contact VA if my information need to be updated?[NEWLINE]agent: Yes, it's important to update your information with us if you change your marital status, have a baby, adopt a child, or experience any other life change that could affect your rating or payment.[NEWLINE][BOUNDARY][NEWLINE]user: I see, makes sense. What if my disability just took a turn for the worse? Do I need to report that too?[NEWLINE]agent: In that case, you can file a claim for an increase in benefits or file for a VA disability increase.[NEWLINE][BOUNDARY][NEWLINE]user: Back to the question before, what happens if I move or change my address? We're planning to move into a new home soon.[NEWLINE]agent: Make sure to update your contact information so we send information about your benefits and services as well as any prescriptions, lab test results, or appointment reminders you may need to the right location.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, I put it on my list. Let's talk about disability increase again. What if my disability rating exceeds 30%?
user: How do I change some information on my VA direct deposit please?[NEWLINE]agent: You'll need to create a Premium DS Logon account and sign in to eBenefits.[NEWLINE]user: I can't do it online, is there another way?[NEWLINE]user: Can I change the type of account I have to Premium?[NEWLINE]agent: Yes just go to eBenefits to upgrade your DS Logon account to Premium.[NEWLINE][BOUNDARY][NEWLINE]user: What if I've had a recent setback and my condition is worse, can I prolong my benefits?[NEWLINE]agent: In the event that your disability gets worse, you can file a claim for an increase in VA benefits.[NEWLINE][BOUNDARY][NEWLINE]user: So if I can't do this online, what other ways are there to update my information?[NEWLINE]agent: Besides the online route, you can change your information by mail or phone.[NEWLINE][BOUNDARY][NEWLINE]user: What form do I send by mail?[NEWLINE]agent: Fill out a VA Direct Deposit Enrollment VA Form 24 - 0296.[NEWLINE][BOUNDARY][NEWLINE]user: I'm moving soon and would like to eventually change my address, is that possible?