elplaguister/DTS_session_datasets huggingface dataset:
user: Can you please explain what happens after a claim exam? I'm currently waiting for results, wondering about this.[NEWLINE]agent: Of course. After your VA claim exam, we'll review all the evidence in your file, assign your disability rating, and send you a decision notice a letter letting you know your disability rating.[NEWLINE]agent: Would you like to know how to get a copy of the final report from your exam?[NEWLINE]user: Yes, that'd be great![NEWLINE]agent: Simply contact your nearest VA regional benefit office, or call us at 800-827-1000 and request an appointment to view your file.[NEWLINE][BOUNDARY][NEWLINE]user: What if I need help with my claim? Who can I contact?[NEWLINE]agent: Yes, you should contact a VSO.[NEWLINE][BOUNDARY][NEWLINE]user: I also need more for about VSO. I will do it. So how long will I have to wait for the results?[NEWLINE]agent: This can vary. You can see the most recent estimate for the average number of days to complete a claim on our page.[NEWLINE][BOUNDARY][NEWLINE]user: I see what you mean. Another concern about Health-Care-Compensation-Payments: How can I get these benefits?[NEWLINE]agent: to get benefits you will have to file a disability compensation claim and present your supporting evidence[NEWLINE][BOUNDARY][NEWLINE]user: Could you please give me any resources on what should I prepare for the VA claim exam and what should I expect after I file my claim in VA?[NEWLINE]agent: Gladly. I could tell you how we assign severity ratings and how they affect your disability payments.[NEWLINE][BOUNDARY][NEWLINE]user: Well, I was wondering about something else. What happens after I file a disability benefits claim?[NEWLINE]agent: After you file your disability benefits claim, we may ask you to have a claim exam also known as a compensation and pension, or C&P, exam.[NEWLINE][BOUNDARY][NEWLINE]user: Yes. I've done that exam, so I guess I have already completed the next step. What exactly are you reviewing after the claim exam?
user: Tell me about VA claim exam, please.[NEWLINE]agent: Have you filed your claim for disability benefits?[NEWLINE]user: No, I haven't[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Should I take a VA claim exam when filing a claim?[NEWLINE]agent: No. That's just if we need more information to decide your claim.[NEWLINE][BOUNDARY][NEWLINE]user: I'd also like to learn more about those who suffered from PSTD. Is it possible for me to receive VA disability benefits?[NEWLINE]agent:  [28] You may be able to get disability benefits if you have symptoms related to a traumatic event the stressor or your experience with the stressor is related to the PTSD symptoms,s [29] and you meet all of the requirements[NEWLINE][BOUNDARY][NEWLINE]user: user: OK fine. Now, regarding exam. Will it be okay if I have enough medical evidence in my file to support my claim?[NEWLINE]agent: Yes, we won't ask you to have a claim exam. Medical evidence may include doctor and hospital reports, test results and other documents.[NEWLINE][BOUNDARY][NEWLINE]user: How do you get a copy of the final report from the exam?[NEWLINE]agent: you can : Contact your nearest VA regional benefit office,orCall us at 800 - 827 - 1000 and request an appointment to view your file[NEWLINE][BOUNDARY][NEWLINE]user: What's the next step after my exam?[NEWLINE]agent: After that, the doctor will write a report and send it to a VA claims processor to add to your claims file.[NEWLINE][BOUNDARY][NEWLINE]user: When can I do my VA claim exam?
user: Can I ask more questions about my exam?[NEWLINE]agent: Do you know you can download pdfs that will help answer other questions?[NEWLINE]user: No, i did not know that.[NEWLINE][BOUNDARY][NEWLINE]agent: Have you seen the informational videos yet?[NEWLINE]user: No, I have not seen the informational videos because I did not know about them.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you still need more information about what happens after your claim has been filed?[NEWLINE]user: No, I do not need the information at this time?[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to make sure my correct address is on file?[NEWLINE]agent: Yes, please make sure the VA regional office and the VA medical center closest to you has your up-to-date address, phone number and email address.[NEWLINE][BOUNDARY][NEWLINE]user: What if you were exposed to specific environmental hazards? It is possible that it was also toxic soil, and if so, do I qualify?[NEWLINE]agent: Yes if you have illnesses or other conditions that were caused by these environmentally toxic chemicals in the air, water, or soil.[NEWLINE][BOUNDARY][NEWLINE]user: If we need additional assistance, do you have other types of assistance which I can be eligible to?
user: Good evening. I came here to learn more about vocational rehabilitation, perhaps you could answer a few questions I have.[NEWLINE]agent: Of course. Do you have a service-connected disability that limits your ability to work or prevents you from working?[NEWLINE]user: No, I don't.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What if I did have one?[NEWLINE]agent: In that case the VA Vocational Rehabilitation and Employment (VR&E) program also referred to as Chapter 31 can help. We can also help you find out if you're eligible and how to apply for vocational rehabilitation benefits and services, like help exploring employment options and any required training needs.[NEWLINE][BOUNDARY][NEWLINE]user: I see, and what could you do for my children? Are there any benefits for them?[NEWLINE]agent: Yes, we can find out if you're eligible for certain counseling services, training, and education benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Great. While we're at it, can you also lend me a hand with the application?[NEWLINE]agent: Of course. We can help you find out how to apply for VR&E benefits and services as a service member or Veteran.[NEWLINE]user: So what exactly can you do for veterans with disabilities?[NEWLINE][BOUNDARY][NEWLINE]user: Veteran with a service - connected disability[NEWLINE]agent: That's correct. You may dream with your own enterprise, and we'll support you on that.[NEWLINE][BOUNDARY]
user: How can I find out about board hearings with a Veterans Law Judge?[NEWLINE]agent: Do you need to know about the changes made about Board hearings?[NEWLINE]user: Yes, I would like to know about any changes.[NEWLINE]agent: Are you appealing a VA decision under the new process?[NEWLINE]user: No, I am not appealing at this time.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can you explain to me what will happen at the hearing?[NEWLINE]agent: Do you want to know what happens first?[NEWLINE]user: Yes, I would need to know what happens first.[NEWLINE]agent: The judge will swear you in which entails asking you to take an oath that you will tell the truth at your hearing.[NEWLINE]user: I'd like to ask you if you have any resources on where I can get a guide on what happens during a VA decision reviews?[NEWLINE]agent: Yes, you can get answers to frequently asked questions about decision reviews.[NEWLINE]user: Also, consider the following scenario. What is the average duration of a hearing?
user: What can I learn at my Board hearing?[NEWLINE]agent: Do you want to learn exactly what to expect?[NEWLINE]user: No, I have been told all ready what to expect.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know when the judge would make a decision on your appeal?[NEWLINE]user: No, I am not sure at this time about the timeframe.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Is it necessary for me to consider requesting a Board hearing?[NEWLINE]agent: You can request a video conference hearing if you want to provide testimony to a judge about your appeal.[NEWLINE][BOUNDARY][NEWLINE]user: Do I have to complete the review in a certain period of time or can I take my time?[NEWLINE]agent: You have 1 year from the date on your decision to request a decision review, unless you have a fiduciary claim or a multiple party claim, and you can find out if one of these rare situations applies to you[NEWLINE]user: If I'm going to file an appeal, when do I have to follow the current VA procedure for a Board hearing?[NEWLINE]agent: You will follow the new process if appealing a VA decision if you received it on or after February 19, 2019.[NEWLINE][BOUNDARY][NEWLINE]user: What if I want to mail in new evidence instead of the phone thing? Can I do that?
user: Hello I need information about Board Hearings with a Veteran's Law Judge[NEWLINE]agent: want to know if the process for Board hearings has changed?[NEWLINE]user: no that's not my doubt[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: really want is to know who can help me prepare for my audience?[NEWLINE]agent: A trained representative in the appeals process can help you prepare for your hearing and for the conversation with the judge. Your representative must be a VA-accredited attorney, a claims agent, or someone from a VSO from the Veterans Services Organization.[NEWLINE][BOUNDARY][NEWLINE]user: Do I have to complete the analysis in a certain period of time or can I take my time?[NEWLINE]agent: You have 1 year from the date on your decision to request a decision review, unless you have a fiduciary claim or a multiple party claim, and you can find out if one of these rare situations applies to you[NEWLINE][BOUNDARY][NEWLINE]user: I have one more question about a VA decision. Why do you believe you should ask for a Board hearing?[NEWLINE]agent: You can request a video conference hearing if you want to testify before a judge about your appeal. The hearing will be transcribed and added to your appeal file.[NEWLINE][BOUNDARY][NEWLINE]user: where do I send new evidence for the board to view?[NEWLINE]agent: Board of Veterans’ AppealsPO Box 27063Washington, D.C. 20038[NEWLINE][BOUNDARY][NEWLINE]user: How do I make a request to a Board hearing?[NEWLINE]agent: Have you completed the Decision Review Request?[NEWLINE]user: Yes
user: I need help with a board hearing for my appeal[NEWLINE]agent: Would you like to know how to request a Board hearing?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know when your hearing will be scheduled?[NEWLINE]user: no. other help[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: what do I do if I need to cancel a hearing that I requested?[NEWLINE]agent: You or your representative need to send a written request at least 2 weeks before your hearing.  Include your name, the VA file number for your appeal, and the reason you are withdrawing the appeal.[NEWLINE][BOUNDARY][NEWLINE]user: can you tell me more about being able to do my appeal through recorded video?[NEWLINE]agent: You can request a video conference hearing if you want to provide testimony to a judge about your appeal. The hearing is transcribed and added to your appeal file.[NEWLINE][BOUNDARY][NEWLINE]user: what is going on with the new process and the old process of doing things?
user: I want to withdraw a board hearing[NEWLINE]agent: Will you be rescheduling your hearing?[NEWLINE]user: yes eventually but have to cancel it first[NEWLINE]agent: You will need to send a written request to the Board of Veterans’ Appeals providing good cause to reschedule your hearing at least 2 weeks before your hearing. Include your name, the VA file number for your appeal, and the reason why you need a new hearing date.[NEWLINE]agent: Is your scheduled hearing less than 2 weeks away?[NEWLINE]user: no it is set for about a month from now[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: what if I just want to cancel without rescheduling so I can come back later when I get my things together?[NEWLINE]agent: Did you change your mind about having a hearing?[NEWLINE]user: no, but I was advised to wait[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: If I just reschedule where do I send the request?
user: Hello, I would like to know what to expect at my Board hearing[NEWLINE]agent: you want to know what will happen to your audience?[NEWLINE]user: Yes[NEWLINE]agent: Do you want to know what the judge will do at the beginning?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How long do hearings generally last?[NEWLINE]agent: Hearings generally last 30 minutes.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I change to a different appeal option?[NEWLINE]agent: If you switch to a different appeal option, you will keep the same record date and your appeal will be decided at the same time as other appeals with the same date. However, the time it takes to make a decision is different for each file.[NEWLINE][BOUNDARY][NEWLINE]user: and can i request by fax?[NEWLINE]agent: of course Fax your request to 844-678-8979.[NEWLINE][BOUNDARY][NEWLINE]user: When will the judge make a decision on my appeal?
user: How to Request a Board Hearing[NEWLINE]agent: Do you want to request a Board hearing?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know when your hearing is scheduled?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How to find out what to expect at my Board hearing[NEWLINE]agent: Your hearing will be transcribed and added to your appeal file. You ll be asked if you d like a copy of the transcript for your personal records. The judge will review the hearing and the other evidence in your appeal file before making a decision.[NEWLINE]agent:  When the 90-day time period for submitting new evidence closes?[NEWLINE]user: Yes i would like to know[NEWLINE]agent: your case will be placed on the docket for a decision by a judge[NEWLINE][BOUNDARY][NEWLINE]user:  Am I required to have a Board hearing?
user: I want to know about life insurance policy[NEWLINE]agent: Do you have a VA life insurance?[NEWLINE]user: Not  yet[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What can I do when checking my life insurance?[NEWLINE]agent: You can check your policy's status to make sure it's up to date. Pay your premium the amount you will pay each month to keep your coverage.Please, check about your plan and renewal options.[NEWLINE]user: Can I do all that online?[NEWLINE]agent: Yes, you can.[NEWLINE][BOUNDARY][NEWLINE]user: How do I check my VGLI online?[NEWLINE]agent: You can ccess your policy online through the Office of Servicemembers Group Life Insurance at Prudential Insurance Company of America.  Prudential works with us to provide SGLI and VGLI benefits to service members and Veterans. Find your policy through Prudential Insurance Company of America when you want.[NEWLINE][BOUNDARY][NEWLINE]user: How can I check my VA Life Insurance Policy?
user: Hi, I receive VA payments but need dates of previous payments. Is there a way I can view my VA payment history online?[NEWLINE]agent: Yes you can view payment history online. Do you need help signing into your account?[NEWLINE][BOUNDARY][NEWLINE]user: Yes I am not sure what is required to access my payment history.[NEWLINE]agent: Do you have an eBenefits account?[NEWLINE]user: Yes I do have account.[NEWLINE]agent: To use the eBenefits to view payment history you will need a Premium DS Logon account. Your My HealtheVet won't work on eBenefits website.[NEWLINE][BOUNDARY][NEWLINE]user: I applied for disability but would like to know when I will receive my first payment?[NEWLINE]agent: Have you received a decision notice that shows at least a 10% disability rating?[NEWLINE]user: No I have not received a decision notice yet.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: How can I find out when and if I am going to receive a decision notice?
user: Hello I need information about the VA duty to help[NEWLINE]agent: Of course I would love to help you. VA's duty to help requires VA to help you obtain evidence, such as medical records, that is necessary to support your case. VA s The duty to help applies during your initial claim and if you file a supplemental claim.[NEWLINE]user: What happens if I request a Higher Level Review or a Board Appeal?[NEWLINE]agent: The duty to help does not apply. However, the reviewer or judge will review whether VA fulfilled its duty to assist during your initial or supplemental claim.[NEWLINE][BOUNDARY][NEWLINE]user: But I have a particular circumstance, in my case I do not agree with a VA decision that I received in January 2019, what can I do in that case?[NEWLINE]agent: If you disagree with a VA decision you received before February 19, 2019, you can opt for the modernized review system after receiving a VA Statement from the SOC on the case or a Supplemental Statement from the SSOC on the case.[NEWLINE][BOUNDARY][NEWLINE]user: What if I want to choose a different review option after I have submitted a form?[NEWLINE]agent: let me ask you, have you submitted a form expressing your desire to change your review option?[NEWLINE]user: no I haven't sent it[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What should I take when sending my application?
user: hi i need help about What should I expect if I request a call with a senior reviewer?[NEWLINE]agent: Have you requested an informal conference with a senior reviewer about the Top Level Review option?[NEWLINE]user: do not[NEWLINE]agent: Do you know what will be done if nobody answers the calls of the superior reviewer?[NEWLINE]user: no, I don't know that information[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What if I received a SOC or SSOC on the issue in your Notice of Disagreement?[NEWLINE]agent: You have 60 days or the remainder of the 1-year period after the decision you appealed, whichever is later, to opt for the modernized system by submitting one of the following forms and checking the SOC / SSOC checkbox:     Request for Decision Review: VA Supplemental Claim Form 20-0995[NEWLINE][BOUNDARY][NEWLINE]user: what can happen no one answers calls from the top reviewer?[NEWLINE]agent: in that case they will leave a voicemail.[NEWLINE][BOUNDARY][NEWLINE]user: And in the conversation that I will have with the judge, will my representative be able to participate?[NEWLINE]agent: of course if you have one this can help you in the audience.[NEWLINE][BOUNDARY][NEWLINE]user: What do I do If I request a Board Appeal and want to change to a different appeal option?
user: you can help me with my appeal and how to get it heard in the new system[NEWLINE]agent: Do you disagree with a VA decision you received before February 19, 2019?[NEWLINE]user: no[NEWLINE]agent: Do you want to get a Statement of the Case or a Supplemental Statement of the Case?[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: how do they look to see if I got the VAs assistance that they should have given me?[NEWLINE]agent: If you requested a Higher-Level Review or Board Appeal, Duty to Assist doesn’t apply. However, the reviewer or judge will look at whether VA met its Duty to Assist during your initial claim or Supplemental Claim[NEWLINE][BOUNDARY][NEWLINE]user: can you tell me about the Veterans Law Judge review?[NEWLINE]agent: You have the option to request a hearing with a judge. A video conference hearing will take place at a VA location near you.[NEWLINE][BOUNDARY][NEWLINE]user: what do I do if I disagree with a Board decision because of an error?
user: I was supposed to submit a request but I missed the deadline! What do I do?![NEWLINE]agent: The deadline date is set to help you receive the maximum benefits if your case is granted. You need to check the dates and have them submitted before then.[NEWLINE]agent: However, you may still be able to submit it after the deadline date.[NEWLINE]user: How do I do that? I really need these benefits and I am freaking out over here![NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: I feel so bad about not finishing on time. I knew the date but I was still gathering evidence and not all of it got back to me in time. Can I still use it?[NEWLINE]agent: Yes, you can add the evidence as a Supplemental Claim.[NEWLINE]user: I think I missed the deadline due to an error on the VA's end. How do I prove that?[NEWLINE]agent: To prove a CUE error, you must show the correct facts and be able to prove that the VA incorrectly applied the law at that time.[NEWLINE][BOUNDARY][NEWLINE]user: Can the VA help me to gather all the right evidence?[NEWLINE]agent: Yes, they are required to help you if you need it on your claim.[NEWLINE]user: Do they have to help with me a supplemental claim too?
user: I think I have missed the deadline for submitting my request.[NEWLINE]agent: It is very important to submit your request on time to make sure you receive the maximum benefit.[NEWLINE]agent: Would you like to discuss how to check when your deadline is?[NEWLINE]user: No that is ok.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have already submitted my form, but I want to choose a different review option?[NEWLINE]agent: Have you already submitted your form?[NEWLINE]user: I have, yes.[NEWLINE]agent: Since you have already submitted, you can send in a new decision review and request form within 1 year from the date of your VA decision.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to do if I want my appeal to be considered in the modernized system?[NEWLINE]agent: Do you disagree with the VA decision?[NEWLINE]user: I do, yes.
user: I need more information about the deadline for my request, please.[NEWLINE]agent: Of course. As you might already know, submitting your request on time will ensure that you receive the maximum benefit if your case is granted. Please check the deadline for each review option and submit your request before that date.[NEWLINE]agent: Would you like to know what happens if the deadline is passed?[NEWLINE]user: No, thank you.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I would rather know something else. How do I get a statement of the case?[NEWLINE]agent: For that you must file a Notice of Disagreement VA Form 21-0958 within 1 year of the date on your decision.[NEWLINE][BOUNDARY][NEWLINE]user: good to know, another thing when submitting this form, what happens next?[NEWLINE]agent: Find out what happens after you request a decision review[NEWLINE]user: If the VA schedules exams for me[NEWLINE]agent:  be sure not to miss them[NEWLINE][BOUNDARY][NEWLINE]user: as I mark it on my calendar[NEWLINE]agent: You have 120 days from the date on your decision to file a Court Appeal[NEWLINE][BOUNDARY][NEWLINE]user: What if I need help?