elplaguister/DTS_session_datasets huggingface dataset:
user: I fell behind on my mortgage, can the VA help avoid foreclosure?[NEWLINE]agent: Did you fall behind on your mortgage payments?[NEWLINE]user: Yes, I have fallen behind on my payments.[NEWLINE]agent: Then your mortgage company can take your house which is called foreclosure and a VA technician can help you avoid foreclosure and you can still live in your house.[NEWLINE][BOUNDARY][NEWLINE]user: What is a deed in lieu of foreclosure?[NEWLINE]agent: A deed in lieu of foreclosure allows you to avoid the process of foreclosure by signing over the deed the servicer and the servicer then owns the home.[NEWLINE]user: Can the VA technicians help me figure out what is best for me because I am confused?[NEWLINE]agent: Yes, our VA technicians will help you find out what is the best option by calling 1-877-827-3702.[NEWLINE][BOUNDARY][NEWLINE]user: What is a VA technician and what do they do while helping with foreclosure?[NEWLINE]agent: The VA technician offers financial counseling and help you deal with your servicer or directly work with you in the case of a VA direct loan to help avoid foreclosure.[NEWLINE]user: Can I get VA financial counseling to help avoid foreclosure?
user: I need help reconstructing my records.[NEWLINE]agent: What years were you needing to reconstruct?[NEWLINE]user: 1973[NEWLINE]agent: Great, we submit a specific request to NPRC for any additional service records they may have or can find for you.[NEWLINE][BOUNDARY][NEWLINE]user: How can I get the records I need to support my VA disability compensation claim?[NEWLINE]agent: I will outline steps to get the records you need.[NEWLINE][BOUNDARY][NEWLINE]user: How does VA reconstruct my records?[NEWLINE]agent: With the information we provide the NPRC they search for documents that may help reconstruct your records.  They may also reach out to other government agencies.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to fill out?[NEWLINE]agent: You'll need to fill out a Request for Information Needed to Reconstruct Medical Data NA Form 13055.  We'll use this form as our request to the NPRC to reconstruct your records.[NEWLINE][BOUNDARY][NEWLINE]user: Can I do this form or will I need help?
user: Hello there, I would like to learn more about health care for spouses, if possible.[NEWLINE]agent: Are you a spouse, surviving spouse, dependent child, or family caregiver of a Veteran or service member?[NEWLINE]user: Yes, I'm the spouse of a Veteran. My husband has served this country.[NEWLINE]agent: In that case you may qualify for health care benefits. In certain cases, you may also qualify for health care benefits due to a disability related to your Veteran's service.[NEWLINE][BOUNDARY][NEWLINE]user: That's good to hear. We really could use your support, my man and I. Can you perhaps tell me this CHAMPVA program or what it is called? A friend of ours, also a Veteran, mentioned it to us.[NEWLINE]agent: Of course. Are you the current or surviving spouse or child of a Veteran with disabilities or a service member who died in the line of duty?[NEWLINE]user: No, my husband has no disabilities. He's healthy, thank God.[NEWLINE]agent: I understand. Do you qualify for TRICARE then?[NEWLINE]user: No, I don't qualify for TRICARE. We've already checked and unfortunately I lack some of the criteria.[NEWLINE][BOUNDARY][NEWLINE]user: Are you familiar with TRICARE then?[NEWLINE]agent: TRICARE provides comprehensive health coverage, including health plans, prescription medicines, dental plans, and programs for people with special needs. The Department of Defense's Defense Health Agency manages this program.[NEWLINE][BOUNDARY][NEWLINE]user: That's great to know, but like I said before I don't qualify for TRICARE. But we also read about a program for family caregivers. You know which program I'm talking about?
user: What's next after I apply for healthcare benefits?[NEWLINE]agent: After you apply, you will receive a letter in the mail letting you know whether or not you were approved for benefits.[NEWLINE][BOUNDARY][NEWLINE]user: How do I find a VA health facility near me?[NEWLINE]agent: I can help you find the closest VA health facility.[NEWLINE]user: What if I'm not approved?[NEWLINE]agent: If you aren't approved, you can appeal your case. Downloading our How Do I Appeal booklet in PDF form can help you with this process.[NEWLINE][BOUNDARY][NEWLINE]user: How long does it take to receive my approval letter?[NEWLINE]agent: Usually no more than a week. Has it been over a week since you applied?[NEWLINE]user: No. I just applied yesterday.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I decide to cancel my VA health care benefits later on?[NEWLINE]agent: Doing so could impact your health care coverage requirements under the Affordable Care Act, if you do not have other health care.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get a Veterans Health ID card?
user: can you give me details of Multiple party or contested claims[NEWLINE]agent: you want to know the dates or the time that you have the request[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]user: Can I add new evidence?[NEWLINE]agent: You have the option to add new evidence for a judge to review. You ll have to submit this evidence within 90 days from the date VA receives your Board Appeal form.[NEWLINE][BOUNDARY][NEWLINE]user: can I get help from the audience?[NEWLINE]agent: may help you at the hearing. The hearing will be transcribed and added to your appeal file.[NEWLINE][BOUNDARY][NEWLINE]user: If the VA schedules exams for me?[NEWLINE]agent: be sure not to miss them[NEWLINE][BOUNDARY][NEWLINE]user: What if I have more questions?
user: What can I do After a Board decision[NEWLINE]agent: Do you disagree with the Board's decision?[NEWLINE]user: If that is my case, what can I do?[NEWLINE]agent: you can appeal to the U.S. Court of Appeals for Veterans Claims. You can hire an attorney to represent you, or you can represent yourself[NEWLINE][BOUNDARY][NEWLINE]user: Can I request a hearing?[NEWLINE]agent:  You have the option to request a hearing with a judge. A video conference hearing will take place at a VA location near you[NEWLINE][BOUNDARY][NEWLINE]user: What happens next?[NEWLINE]agent: Find out what happens after you request a decision review[NEWLINE]user: If the VA schedules exams for me[NEWLINE]agent:  be sure not to miss them[NEWLINE][BOUNDARY][NEWLINE]user: as I mark it on my calendar[NEWLINE]agent: You have 120 days from the date on your decision to file a Court Appeal[NEWLINE][BOUNDARY][NEWLINE]user: What if I need help?
user: I wanted to know what comes next after an appealed claim?[NEWLINE]agent: We can help you find out what happens after you request a decision review[NEWLINE]agent: Did the VA schedule an exam for you?[NEWLINE]user: yes they did[NEWLINE]agent: Make sure you don't miss them[NEWLINE][BOUNDARY][NEWLINE]user: can you tell me where to go to look at more about decision reviews?[NEWLINE]agent: We have a page for frequently asked questions about decision reviews. I can give you the link[NEWLINE][BOUNDARY][NEWLINE]user: can I get help with the actual decision review itself?[NEWLINE]agent: A Veterans Service Organization, or VA-accredited attorney or agent can help you request a decision review. I can send you to the page where you can get more information on this[NEWLINE][BOUNDARY][NEWLINE]user: can you tell me where I can get a form to appeal to the board[NEWLINE]agent: You can ask a regional office for a copy of this form or you can call the VA toll-free hotline at 800-827-1000, Monday through Friday, 8:00 a.m. - 9:00 p.m. ET, to request a form.[NEWLINE][BOUNDARY][NEWLINE]user: and of the appeal options I can choose which would be the fastest one so I can get this over with?
user: I need help with what to do if I want to appeal a claim decision?[NEWLINE]agent: Did you receive a Board's decision that you disagree with?[NEWLINE]user: yes I want to appeal[NEWLINE]agent: Okay, you can appeal to the U.S. Court of Appeals for Veterans Claims. You can hire an attorney to represent you, or you can represent yourself.[NEWLINE][BOUNDARY][NEWLINE]user: Do I appeal it all or do I have to state what parts I want to appeal?[NEWLINE]agent: You can include all or just some of the issues VA has decided. You will need to list the issue you disagree with and the VA decision date for each[NEWLINE][BOUNDARY][NEWLINE]user: what do I do if I am asked about an exam?[NEWLINE]agent:  If VA schedules exams for you, be sure not to miss them.[NEWLINE][BOUNDARY][NEWLINE]user: do I have to appeal withing a certain time or can I take my time and make sure I do it right?[NEWLINE]agent: You have 120 days from the date on your decision to file a Court Appeal.[NEWLINE][BOUNDARY][NEWLINE]user: can I appeal at the nearest office so they can help me if I have questions or do I have to do it online?
user: Tell me about the after a board decision, please[NEWLINE]agent: Are you disagree with the Board's decision?[NEWLINE]user: Yes, I'm disagree[NEWLINE]agent: In that case, you can appeal to the U.S. Court of Appeals for Veterans Claims. You can hire any attorney to represent you or you can represent by yourself.[NEWLINE][BOUNDARY][NEWLINE]user: And what's the next step?[NEWLINE]agent: Don't do anything while you wait unless VA sends you a letter asking for more info.[NEWLINE][BOUNDARY][NEWLINE]user: When can I file a Court Appeal?[NEWLINE]agent: You have 120 days from the date on your decision to do it.[NEWLINE][BOUNDARY][NEWLINE]user: Does VA schedules exams?[NEWLINE]agent: Yes and be sure not to miss them.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have more doubts?
user: What happens after a board decision?[NEWLINE]agent: Do you disagree withthe boards decision?[NEWLINE]user: yes[NEWLINE]agent: ok awesome[NEWLINE][BOUNDARY][NEWLINE]user: can I add new evidence?[NEWLINE]agent:  You have the option to add new evidence for a judge to review You ll have to submit this evidence within 90 days from the date VA receives your Board Appeal form[NEWLINE][BOUNDARY][NEWLINE]user: What if I need more help?[NEWLINE]agent:  A Veterans Service Organization or VA - accredited attorney or agent can help you request a decision review[NEWLINE]user: Can I get help requesting a review?[NEWLINE]agent: A Veterans Service Organization or VA - accredited attorney or agent can help you request a decision review[NEWLINE][BOUNDARY][NEWLINE]user: What happens after I request a decision review?
user: What if I contest a claim what happens?[NEWLINE]agent: are you one of multiple people claiming the right to the same benefit?[NEWLINE]user: yes[NEWLINE]agent: If you re one of multiple people claiming the right to the same benefit, you have 60 days to appeal to a Veterans Law Judge at the Board of Veterans Appeals in Washington, D.C. A judge who s an expert in Veterans law will review your case.[NEWLINE][BOUNDARY][NEWLINE]user: will I be able to add new evidence?[NEWLINE]agent: You have the option to add new evidence for a judge to review[NEWLINE][BOUNDARY][NEWLINE]user: what do I choose, just one option?[NEWLINE]agent:  Direct ReviewIf you want a Veterans Law Judge to review your case as quickly as possible, choose a Direct Review[NEWLINE][BOUNDARY][NEWLINE]user: Do I list all the issues?[NEWLINE]agent: You can include all or just some of the issues VA has decided You ll need to list the issue you disagree with and the VA decision date for each.[NEWLINE][BOUNDARY][NEWLINE]user: how do I apply?
user: what are Multiple party or contested claims[NEWLINE]agent: Are you claiming the right to the same benefit,[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]user: Can i have a representative?[NEWLINE]agent: Your representative, if you have one,  may help you at the hearing.[NEWLINE][BOUNDARY][NEWLINE]user: What happens after a board decision?[NEWLINE]agent: If you disagree with the Board s decision, you can appeal to the U.S. Court of Appeals for Veterans Claims[NEWLINE][BOUNDARY][NEWLINE]user: What if I need help?[NEWLINE]agent:  A Veterans Service Organization or VA - accredited attorney or agent can help you request a decision review[NEWLINE][BOUNDARY][NEWLINE]user: What happens next
user: Multiple party or contested claims[NEWLINE]agent: are you claiming the right to the same benefoit?[NEWLINE]user: yeah[NEWLINE]agent: To request a Board Appeal, [24] fill out the Decision Review Request : Board Appeal VA Form 10182[NEWLINE][BOUNDARY][NEWLINE]user:  List the issue(s) you want to appeal in Part III[NEWLINE]agent: You can include all or just some of the issues VA has decided[NEWLINE][BOUNDARY][NEWLINE]user: what happens After a Board decision[NEWLINE]agent: If you disagree with the Board s decision, [57] you can appeal to the U.S. Court of Appeals for Veterans Claims[NEWLINE][BOUNDARY][NEWLINE]user: What happens next?[NEWLINE]agent:  Find out what happens after you request a decision review[NEWLINE][BOUNDARY][NEWLINE]user:  What if I need help?[NEWLINE]agent:  A Veterans Service Organization or VA - accredited attorney or agent can help you request a decision review[NEWLINE][BOUNDARY][NEWLINE]user: What if I have more questions?
user: I was hoping you could tell me more about contested claims.[NEWLINE]agent: Of course. Have you marked your calendar already?[NEWLINE]user: No, I haven't. Why?[NEWLINE][BOUNDARY][NEWLINE]user: Look, I need an application form. Where can I get a copy of it?[NEWLINE]agent: You can ask a regional benefit office for a copy of this form to fill out. Or you can call the VA toll-free hotline at 800-827-1000, Monday through Friday, 8:00 a.m. - 9:00 p.m. ET to request a form.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have some more questions?[NEWLINE]agent: We have an FAQ where you can get answers to frequently asked questions about decision reviews.[NEWLINE][BOUNDARY][NEWLINE]user: I see. And is there any way to appeal with a judge?[NEWLINE]agent: Yes. If you want a Veterans Law Judge to review your case as quickly as possible, choose a Direct Review.[NEWLINE][BOUNDARY][NEWLINE]user: How do I request a Board Appeal though?
user: What information about GI Bill school change is available?[NEWLINE]agent: You can learn ways to make GI Bill changes and find out when and how to request these changes to your GI Bill school, program, or VA benefits so you get to keep funding and get help to pay for education.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you in a situation that you need to request changes to you GI Bill?[NEWLINE]user: Yes, I need make changes to my GI Bill.[NEWLINE]agent: You will need to request these changes to your benefits if you meet certain requirements.[NEWLINE][BOUNDARY][NEWLINE]user: How do I send the information through the mail?[NEWLINE]agent: You can download the form VA Form 22-1995 for Veterans and service members and Form VA Form 22-5495 for dependents.[NEWLINE][BOUNDARY][NEWLINE]user: What if I need a form for a dependent?[NEWLINE]agent: Then you will need to submit a Dependent Request for Change of Program or Place of Training VA Form 22-5495  online now.[NEWLINE][BOUNDARY][NEWLINE]user: What if I am a Veteran and need to request a change?[NEWLINE]agent: You will need to submit a Request for Change of Program or Place of Training VA Form 22-1995 and complete online.[NEWLINE][BOUNDARY][NEWLINE]user: I really need to mail the form in, how do I do this?
user: Hi there, I am looking for information regarding the Affordable Care Act and my VA health coverage[NEWLINE]agent: The Affordable Care Act is also known as the health care law. It was created to increase access for citizens to health care coverage, to control health care costs and also to improve health care quality and care coordination[NEWLINE][BOUNDARY][NEWLINE]user: If I don't have health insurance, do I have any penalties to pay?[NEWLINE]agent: This part of the law was changed by Congress, for plans that were starting in 2019. The payment referred to as the individual shared responsibility payment no longer applies in plan year 2019, for which you will be filing taxes in April 2020[NEWLINE][BOUNDARY][NEWLINE]user: How do I get health care coverage for 2019 if I am not signed up for VA health care or the Department of Defense health care program?[NEWLINE]agent: You may still be able to get health care coverage through the Health Insurance Marketplace. Enrolment for this for 2019 is now over however. You can still enrol or change plans if you have had certain life changes or if you qualify for free or low-cost coverage through Medicaid or the Children's Health Insurance Program CHIP[NEWLINE][BOUNDARY][NEWLINE]user: Does my VA health care meet the ACA's minimum essential coverage requirement for 2018?[NEWLINE]agent: If you were signed up for one of the designated programs listed on the website, your health coverage meets the minimum requirement for 2018[NEWLINE]agent: What are these designated health care programs?[NEWLINE]user: Yes, I am[NEWLINE]agent: In that case, you don't have to pay any fee when you file your 2018 taxes and to qualify, you must be enrolled on one the programs that are listed on the website[NEWLINE][BOUNDARY][NEWLINE]user: Is there a penalty applicable if I don't have health insurance?[NEWLINE]agent: Until the end of 2018, the ACA required that all US taxpayers had to have health insurance that met a minimum standard. Some taxpayers are eligible for exemptions from this due to certain life events, financial status or other factors. If you had affordable health care options open to you and you chose not to avail of health insurance, then you would have to pay a fee when filing your taxes[NEWLINE]user: What happens if I didn't have health coverage in 2018 or have an exemption?
user: I need information about VA disability compensation and ratings[NEWLINE]agent: We can provide information about VA disability ratings. You can learn how we assign disability ratings and effective dates, and what to do after you get your rating.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to learn about other VA benefits and services?[NEWLINE]user: Yes, I need more info on housing[NEWLINE]agent: We have disability housing grants for Veterans. You can find out how to apply for a housing grant as a Veteran or service member with a service - connected disability.[NEWLINE][BOUNDARY][NEWLINE]user: can you help me with my direct deposit information?[NEWLINE]agent: You can find out how to change your direct deposit information online with us.[NEWLINE]user: for my VA?[NEWLINE]agent: Yes, you can change your VA direct deposit information online.[NEWLINE][BOUNDARY][NEWLINE]user: do you offer other kinds of help if we need added aid?[NEWLINE]agent: There is Aid and Attendance benefits and Housebound allowance. You can find out if you're eligible for extra monthly pension payments if you need more aid than you're currently receiving.[NEWLINE][BOUNDARY][NEWLINE]user: one last question, can you tell me about my claim and what happens next?
user: I just wanted to know if there are any resources and/or support outside VA which I could access.[NEWLINE]agent: Well, you can also get support from resources offered by other government departments and community organizations outside of VA.[NEWLINE]agent: Do you need more support?[NEWLINE]user: No, that's fine. You're helping me.[NEWLINE]user: Do you, by any chance, have the number for the SAMHSA National Helpline?[NEWLINE]agent: Yes, simply call 1800-662-HELP 800-662-4357.[NEWLINE]user: Thanks! I'd also like to write down the number for the National Suicide Prevention Lifeline. Do you have it?[NEWLINE]agent: Of course. You can start an online chat or simply dial 800-273-8255.[NEWLINE][BOUNDARY][NEWLINE]user: Perfect. Thanks again. Oh, by the way, I've also heard about Make the Connection. What is that? Is this relevant to me?[NEWLINE]agent: The Make the Connection website connects millions of Veterans, and their family members and friends, to local VA and community mental health resources. Visit the site to access these referral resources and hear Veteran testimonials of strength and recovery.[NEWLINE][BOUNDARY][NEWLINE]user: I'll give it a shot. While I'm at it, could you tell me what that Military OneSource thing is? It caught my interest.
user: I have a health question about possible exposure to toxic environment while on duty.[NEWLINE]agent: Did this exposure occur while you were in the field while serving in Iraq, Afghanistan, and other areas?[NEWLINE]user: No it happened in the States.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to file for benefits related to this can you tell me what I need to do?[NEWLINE]agent: You will have to show that your health problems are causally linked to your contact with certain environmental hazards while serving in the military.[NEWLINE][BOUNDARY][NEWLINE]user: What if I was exposed to particulate matter and it has caused asthma?[NEWLINE]agent: You would qualify if you were in contact with particulate matter or large burn pits in Iraq, Afghanistan, and Djibouti in the Horn of Africa, for example.[NEWLINE][BOUNDARY][NEWLINE]user: It might have also been toxic soil, can I qualify for that as well?[NEWLINE]agent: Yes if you have illnesses or other conditions that were caused by these environmentally toxic chemicals in the air, water, or soil.[NEWLINE][BOUNDARY][NEWLINE]user: Would it pay my doctor's bills?
user: I wanted to know if I can access substance use treatment if I don't have VA benefits[NEWLINE]agent: You might still be able to get care[NEWLINE]agent: Have you served in a combat zone?[NEWLINE]user: I have[NEWLINE]agent: Okay, then you can find a Vet Center near you and get free private counseling, alcohol and drug assessment, and other support at one of our 300 community Vet Centers.[NEWLINE][BOUNDARY][NEWLINE]user: can you give me an idea of what kinds of help you offer?[NEWLINE]agent: Short - term outpatient counseling, Intensive outpatient treatment, Marriage and family counseling, and other options.[NEWLINE][BOUNDARY][NEWLINE]user: so I can go to a Vet center for counseling?[NEWLINE]agent: Yes, and you can get free private counseling[NEWLINE]user: do you offer help for the homeless?[NEWLINE]agent: To learn about our homelessness programs. You can visit our website to learn about VA programs for Veterans who are homeless. You can also contact the National Call Center for Homeless Veterans at 877 - 424 - 3838 for help 24 hours a day, 7 days a week.[NEWLINE][BOUNDARY][NEWLINE]user: what is it like, who will help?
user: I need some help with careers and employment through VA.[NEWLINE]agent: We do offer help you need to help your career and will find opportunities that are just for you.[NEWLINE][BOUNDARY][NEWLINE]user: Are there any resources I can use for basic needs at this time?[NEWLINE]agent: We offer subsistence allowance to help for your basic needs of food and clothing if you are an eligible Veteran using the Voc Rehab program.[NEWLINE]user: What more information would I use?[NEWLINE]agent: We offer subsistence allowance rates to view to find out the amount we will provide to help with basic needs.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know about other VA benefits and services?[NEWLINE]user: Yes, I would like to know more information about benefits and services offered.[NEWLINE]agent: GI Bill benefits has options to help pay for school or training.[NEWLINE][BOUNDARY][NEWLINE]user: What help options are on the careers and employment page?[NEWLINE]agent: You can get career and employment assistance, manage your career, and other resources.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any free offerings to help me?