elplaguister/DTS_session_datasets huggingface dataset:
user: you can help me with my appeal and how to get it heard in the new system[NEWLINE]agent: Do you disagree with a VA decision you received before February 19, 2019?[NEWLINE]user: no[NEWLINE]agent: Do you want to get a Statement of the Case or a Supplemental Statement of the Case?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]user: how do they look to see if I got the VAs assistance that they should have given me?[NEWLINE]agent: If you requested a Higher-Level Review or Board Appeal, Duty to Assist doesn’t apply. However, the reviewer or judge will look at whether VA met its Duty to Assist during your initial claim or Supplemental Claim[NEWLINE][BOUNDARY][NEWLINE]user: can you tell me about the Veterans Law Judge review?[NEWLINE]agent: You have the option to request a hearing with a judge. A video conference hearing will take place at a VA location near you.[NEWLINE][BOUNDARY][NEWLINE]user: what do I do if I disagree with a Board decision because of an error?
user: I was supposed to submit a request but I missed the deadline! What do I do?![NEWLINE]agent: The deadline date is set to help you receive the maximum benefits if your case is granted. You need to check the dates and have them submitted before then.[NEWLINE]agent: However, you may still be able to submit it after the deadline date.[NEWLINE]user: How do I do that? I really need these benefits and I am freaking out over here![NEWLINE]user: I feel so bad about not finishing on time. I knew the date but I was still gathering evidence and not all of it got back to me in time. Can I still use it?[NEWLINE]agent: Yes, you can add the evidence as a Supplemental Claim.[NEWLINE]user: I think I missed the deadline due to an error on the VA's end. How do I prove that?[NEWLINE]agent: To prove a CUE error, you must show the correct facts and be able to prove that the VA incorrectly applied the law at that time.[NEWLINE][BOUNDARY][NEWLINE]user: Can the VA help me to gather all the right evidence?[NEWLINE]agent: Yes, they are required to help you if you need it on your claim.[NEWLINE]user: Do they have to help with me a supplemental claim too?
user: I think I have missed the deadline for submitting my request.[NEWLINE]agent: It is very important to submit your request on time to make sure you receive the maximum benefit.[NEWLINE]agent: Would you like to discuss how to check when your deadline is?[NEWLINE]user: No that is ok.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have already submitted my form, but I want to choose a different review option?[NEWLINE]agent: Have you already submitted your form?[NEWLINE]user: I have, yes.[NEWLINE]agent: Since you have already submitted, you can send in a new decision review and request form within 1 year from the date of your VA decision.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to do if I want my appeal to be considered in the modernized system?[NEWLINE]agent: Do you disagree with the VA decision?[NEWLINE]user: I do, yes.
user: I need more information about the deadline for my request, please.[NEWLINE]agent: Of course. As you might already know, submitting your request on time will ensure that you receive the maximum benefit if your case is granted. Please check the deadline for each review option and submit your request before that date.[NEWLINE]agent: Would you like to know what happens if the deadline is passed?[NEWLINE]user: No, thank you.[NEWLINE][BOUNDARY][NEWLINE]user: I would rather know something else. How do I get a statement of the case?[NEWLINE]agent: For that you must file a Notice of Disagreement VA Form 21-0958 within 1 year of the date on your decision.[NEWLINE]user: Ah, but to file it I'll need to submit a form. Can I download that form from your website?[NEWLINE]agent: Yes, you can download the forms or learn more about decision review options on our website.[NEWLINE][BOUNDARY][NEWLINE]user: Another question: is it possible to request a hearing with a judge?[NEWLINE]agent: Yes, you have the option to request a hearing with a judge. A video conference hearing will take place at a VA location near you.[NEWLINE]user: And what if I have a representative? Can he or she come along?[NEWLINE]agent: Yes, a representative may help you at the hearing.[NEWLINE]user: What exactly will happen during a hearing?
user: Can you explain what duty to assist is?[NEWLINE]agent: VA's Duty to Assist assists you in getting evidence, such as medical records, to help support your case and only applies during your initial claim and if you file a Supplemental Claim.[NEWLINE]agent: Are you going to request  Higher-Level Review or Board Appeal?[NEWLINE]user: Yes,  am going to request a Higher-Level Review.[NEWLINE]agent: Your Duty to Assist will not apply; but the reviewer or judge will make sure the VA met its Duty to Assist during your initial claim.[NEWLINE][BOUNDARY][NEWLINE]user: Is there anything I should look out for when I request a call with a senior reviewer?[NEWLINE]agent: Yes, you should expect a call at the phone number you gave them or the one your representative gave them on the Higher-Level Review form in which they will schedule a time to discuss your case with you.[NEWLINE][BOUNDARY][NEWLINE]user: What if i disagree with a Board decision?[NEWLINE]agent: Your decision comes with the information you need to address errors.[NEWLINE]user: What happens if I miss the deadline for submitting my request?[NEWLINE]agent: It is in your best interest to submit your request by the deadline to receive the maximum benefit if your case is granted.[NEWLINE][BOUNDARY][NEWLINE]user: What does the new and relevant evidence help with?
user: I've been having doubts about the veterans care system. I know you have some facilities for veterans but, Are there any other places in case i need care?[NEWLINE]agent: Sure, we have some. You can look for a Veterans outpatient clinic or a mobile Veterans center, to get some care.[NEWLINE]agent: Are you located far from your nearest Veterans medical center?[NEWLINE]user: No, i'm not that far.[NEWLINE][BOUNDARY][NEWLINE]user: While you are on that, could you tell how much facilities do you have?[NEWLINE]agent: On that regard, we count with at least 1,200 care facilities on all over the country.[NEWLINE][BOUNDARY][NEWLINE]user: Um, yeah, that sound like many places to choose from. Anyway, Do i need some requirement to use these services?[NEWLINE]agent: Yes. You'll have to sign up with Veterans health care and have receive care from us within the past 24 months.[NEWLINE]user: I see. Hey, i probably will have to move outside U.S, so in that case, Is there something i need to do?[NEWLINE]agent: Indeed, you have to sign up to the Foreign Medical Program, where you'll receive from us, the payment of your treatment for a service-related injury or illness.[NEWLINE]user: O.k that's pretty fantastic, really. What about changing something basic like an address.?
user: Are there any other info and resources that I should know about the VA healthcare?[NEWLINE]agent: Yes some VA health care copay rates for different types of care, tests, and medications can be found online.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you need to know about other VA benefits?[NEWLINE]user: Yes, it would be great to hear about other VA benefits.[NEWLINE]agent: You can learn about filing a claim for disability compensation and manage your disability benefits online.[NEWLINE][BOUNDARY][NEWLINE]user: I know a Veteran who is in crisis, how can you help them?[NEWLINE]agent: That Veteran can connect with qualified Veterans Crisis Line responders, many of them Veterans, for help 24/7 for free.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get ahold of you?[NEWLINE]agent: You can call the health benefits hotline at 877-22-VETS or 8387; also there is a My HealtheVet help desk: 877-327-0022; or eBenefits technical support: 800-983-0937.[NEWLINE][BOUNDARY][NEWLINE]user: Can I track my prescriptions and refills online?[NEWLINE]agent: Yes, you can refill and track your VA prescriptions online.[NEWLINE][BOUNDARY][NEWLINE]user: What if I want community VA care?[NEWLINE]agent: You can get VA health care in your local community.[NEWLINE][BOUNDARY][NEWLINE]user: How do I message you?
user: Is there something wrong with me not having VA health benefits?[NEWLINE]agent: You can still be able to get care...[NEWLINE]agent: Have you served in combat zone?[NEWLINE]user: No, never.[NEWLINE]agent: Are you homeless?[NEWLINE]user: Sadly I am...[NEWLINE]agent: Please, visit our website to learn about VA programs for Veterans who are homeless and learn about our homelessness programs. You can contact the National Call Center for Homeless Veterans at 877-424-3838, 24/7.[NEWLINE][BOUNDARY][NEWLINE]user: How can I access VA services for PTSD?[NEWLINE]agent: Please, apply for VA health care. That's the first step.[NEWLINE][BOUNDARY][NEWLINE]user: what if I have hearing loss?[NEWLINE]agent: You can call 911 or go to the nearest emergency room.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get care if I served in a combat zone[NEWLINE]agent: Yes and you can get free private counseling, alcohol and drug assessment and other support at one of our 300 community Vet Centers.[NEWLINE][BOUNDARY][NEWLINE]user: What other treatments do you offer?
user: Hello. I`m interested into knowing about if there are benefits for women who are veterans?[NEWLINE]agent: Are you a Veteran already?[NEWLINE]user: No, i'm not. Just wanted to know that by curiosity.[NEWLINE]agent: But would you like to qualify fro those benefits?[NEWLINE]user: Well, it wouldn't be a bad thing. Yes, i would like to qualify.[NEWLINE]agent: Very well. In case you qualify, You'll have access to top health services, which will be part of your benefits as a Veteran woman.[NEWLINE][BOUNDARY][NEWLINE]user: That sounds wonderful. So, can you tell me what kind of benefits i could get?[NEWLINE]agent: Sure, no problem. As a veteran woman, you can enjoy some general services, such as disease prevention or nutrition counseling and some services which are female specific.[NEWLINE][BOUNDARY][NEWLINE]user: That's simply great, i really mean it. Say, if i want to get these benefits using Veterans Affairs, What do i have to do?[NEWLINE]agent: For that, please contact your local Women Veterans Program Manager on your local VA med center. Or you can use our toll free number at 855-829-6636.[NEWLINE][BOUNDARY][NEWLINE]user: Good. I just have written down that. Sorry, you said before that thses benefits included female-specific services, don't you?
user: Good evening. My name is John, I'm a veteran and proudly served my country for many years. I came here because I need information about my primary care provider.[NEWLINE]agent: Of course. At VA, we take a team approach to health care with you at the center. Research shows this kind of approach leads to better quality care, more satisfied patients, and fewer hospital visits.[NEWLINE][BOUNDARY][NEWLINE]user: I see. And who will provide care for me?[NEWLINE]agent: Have you signed up for VA health care and chosen your main VA location?[NEWLINE]user: Yes, to both. I've signed up for health care and I also chose a location near me.[NEWLINE]agent: In that case we'll assign you to a health care team called a Patient Aligned Care Team or PACT.[NEWLINE]user: Alright, and who will this team consist of?[NEWLINE]agent: Your team will include a primary care provider your main doctor, nurse practitioner, or physician's assistant, a clinical pharmacist, a pharmacist who works with you and your primary care provider to make sure you're taking the medicines that are right for you and your overall health.[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm already enrolled in VA health care?[NEWLINE]agent: Then we can help you find out how you may be able to receive care from a provider in your local community through community care.[NEWLINE]user: And what if I want to switch to a different doctor?
user: Hello there. I have some questions regarding the payment process.[NEWLINE]agent: Of course. We issue payments after each month's classes. For example, you'll get the payment for November classes in December.[NEWLINE]agent: Would you like to know what we pay for the post-9/11 GI Bill?[NEWLINE]user: No, I would like to know WHEN you are paying everything. I haven't received it yet and need to manage my life.[NEWLINE]user: So when are you going to make the support payments?[NEWLINE]agent: We pay the tuition and fees directly to the school and money for books to you at the beginning of the term.[NEWLINE][BOUNDARY][NEWLINE]user: So, what if I take classes at more than one school? Is that possible?[NEWLINE]agent: You can take classes at more than one school under the GI Bill as long as the classes at both schools count toward your degree, and the school granting your degree considers the classes at the second school to be required in order to get your degree.[NEWLINE][BOUNDARY][NEWLINE]user: Ah, makes sense. Can you tell me if your page has information about using GI Bill benefits for college?[NEWLINE]agent: Yes, on our page you can find out if you can use GI Bill benefits for college as a Veteran, service member, or qualified dependent. You can learn about payment rates for undergraduate and graduate degree courses at institutions of higher learning like a 4-year university, community college, or graduate school.[NEWLINE][BOUNDARY][NEWLINE]user: And one final question: how are my payments calculated?
user: you can give me some disability rating help[NEWLINE]agent: Did you receive a decision notice from us that confirms your disability rating?[NEWLINE]user: no, not yet[NEWLINE]user: what kind of benefits do you give? is it payments or health care?[NEWLINE]agent: Disability compensation may include financial compensation payments as well as other benefits like health care or job training[NEWLINE][BOUNDARY][NEWLINE]user: what is available for my dependents?[NEWLINE]agent:  If you are 30% or more disabled due to a disability caused by service in the military, you can get financial support and benefits for your qualified dependents.[NEWLINE]user: does the VA offer life insurance?[NEWLINE]agent: If you are in good health other than your disability caused by service in the military, you can buy Service-Disabled Veterans’ Insurance. You can apply online or call 800-669-8477, Monday through Friday, 8:00 a.m. to 6:00 p.m. ET.[NEWLINE]user: is job training available?
user: Tell me about temporary disability rating after surgery, please[NEWLINE]agent: Can you tell me if you are recovering from surgery or a disability related to your military service that has left you unable to move?[NEWLINE]user: Yes, I have a disability.[NEWLINE]agent: In that case, you may be able to get a 100% temporary disability rating and disability compensation or benefits if you have this type of immobilizing disability. Please, check out if you can get this benefit.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know if I can get VA disability benefits?[NEWLINE]agent: You may be able to get disability benefits if you had surgery or other treatment at a VA hospital, an approved hospital, or an outpatient facility for a military service-related disability called service-related disability.[NEWLINE]user: So what if I had surgery?[NEWLINE]agent: These must be true for you: The surgery required a recovery time of at least one month or reports show that the surgery or treatment was for a service-related disability[NEWLINE]user: Anything else that I must comply with?[NEWLINE]agent: Yes. The surgery resulted in severe issues, like: that haven't totally healed. Surgical wounds.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me again how I am eligible to receive temporary disability compensation?[NEWLINE]agent: You are able if you have a kind of immobilizing disability related to your military service[NEWLINE][BOUNDARY][NEWLINE]user: How long should my surgery take to recover to be able to get disability benefits?
user: I need help with suicide matters[NEWLINE]agent: Are you a Veteran in a mental health crisis and you are thinking about hurting yourself or do you know a Veteran who is considering this act?[NEWLINE]user: no, no one is that close to doing anything but still could use some help[NEWLINE][BOUNDARY][NEWLINE]user: can you help with how to talk to someone younger about depression and suicide?[NEWLINE]agent: Yes, we can give you tips on how to talk to children of different ages about suicide.[NEWLINE][BOUNDARY][NEWLINE]user: what are the signs that someone might hurt themselves?[NEWLINE]agent: Many people don’t show any signs of an urge to harm themselves before doing so, but some may show signs of depression, anxiety, low self-esteem, or hopelessness[NEWLINE][BOUNDARY][NEWLINE]user: who do we call if we need to act fast?[NEWLINE]agent: You should call 911 or go to the nearest emergency room[NEWLINE][BOUNDARY][NEWLINE]user: is there a way to talk to someone who came home from the military and they seem out of it?
user: How do I request a Higher-Level Review if I want to involve a senior reviewer?[NEWLINE]agent: Are you disagreeing with a decision made by a VA?[NEWLINE]user: I am, indeed, disagreeing with a decision that I was given and want to pursue this to a higher level.[NEWLINE]agent: You can request a Higher-Level Review if it is an initial claim or Supplemental Claimdecision.[NEWLINE][BOUNDARY][NEWLINE]user: How would I apply for vocational rehabilitation and employment?[NEWLINE]agent: Yourdecision will give you instructions about that application.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if I need help requesting a decision review?[NEWLINE]agent: A Veterans Service Organization or VA-accredited attorney or agent can help you request a decision review.[NEWLINE][BOUNDARY][NEWLINE]user: What should be my first step in requesting a Higher-Level Review?[NEWLINE]agent: The first thing you need to do in Part I of the form is to select the benefit type.[NEWLINE][BOUNDARY][NEWLINE]user: Also, is there a form I should fill out for a loan guaranty?[NEWLINE]agent: You can also refer to yourdecision for instructions on that form.[NEWLINE][BOUNDARY][NEWLINE]user: What will happen after I request the decision review?
user: hi i need more information about your medical benefits package[NEWLINE]agent: In our packages we cover preventive care services, such as:  Health exams, including gender-specific exams  Health education, including nutrition education[NEWLINE]agent: are you enrolled in VA health care?[NEWLINE]user: if i'm enrolled[NEWLINE]agent: excellent, you must also have received our attention in the last 24 months. Be sure to tell the urgent care provider that you are using the VA urgent care benefit when you arrive[NEWLINE]user: What requirements must I meet?[NEWLINE]agent: Are you enrolled in VA Health Care?[NEWLINE]user: yes[NEWLINE]agent: Are you assigned to a VA primary care provider?[NEWLINE]user: yes[NEWLINE]agent: Have you given your VA provider your medical records from your non-VA provider?[NEWLINE]user: yes[NEWLINE]agent: Does your VA provider agree to the prescription?[NEWLINE]user: no, you don't agree
user: How to apply for VA Voc Rehab and Employment?[NEWLINE]agent: Here you can find out how to apply for VA Voc Rehab and Employment also known as Vocational Rehabilitation and Employment, VR&E, or Chapter 31 benefits[NEWLINE][BOUNDARY][NEWLINE]user: What s included in a rehabilitation plan?[NEWLINE]agent: Depending on your situation, [41] your VRC will work with you to choose one of the following support - and - services tracks to help you find and keep a job, and live as independently as possible :s   [42] Reemployment with a former employers   [43] Job placement and counseling services for new employment[NEWLINE]user: what else?[NEWLINE]agent:  A rehabilitation plan is a written plan that outlines the resources we ll use to help you find employment[NEWLINE]user: ok, but what is included?[NEWLINE]agent: [41] your VRC will work with you to choose one of the following support - and - services tracks to help you find and keep a job, and live as independently as possible :s   [42] Reemployment with a former employers   [43] Job placement and counseling services for new employment[NEWLINE][BOUNDARY][NEWLINE]user: am I eligible for VR&E benefits and services?[NEWLINE]agent: Are you going through the Physical Evaluation Board process?[NEWLINE]user: no[NEWLINE]agent: Are you expecting an other than dishonorable discharge and have a VA memorandum rating of 20 % or more?[NEWLINE]user: yes
user: What is the VA Mortgage Loan Programs for surviving spouses?[NEWLINE]agent: To obtain a VA-backed mortgage loan as a surviving spouse of a Veteran,[NEWLINE]user: if i want to get these benefits[NEWLINE]agent: You will need a COE Eligibility Certificate to demonstrate to your lender that you qualify for this benefit. Find out if you can get a COE. Please note that you will also need to meet the credit and income requirements of your lender to obtain a loan.[NEWLINE][BOUNDARY][NEWLINE]user: How do I request a COE?[NEWLINE]agent: This depends on whether or not you receive DIC for dependency compensation.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get a COE?[NEWLINE]agent: You may be able to get a COE if you're the spouse of a veteran, and at least one of the descriptions below is true for them.[NEWLINE]agent: I ask you the requirements questions?[NEWLINE]user: yes[NEWLINE]agent: Veteran missing in action?[NEWLINE]user: not[NEWLINE]agent: Are you a prisoner of war prisoner of war?[NEWLINE]user: yes
user: Schedule and view VA appointments online[NEWLINE]agent: With our VA Appointments tools, you can schedule some VA health care appointments online.[NEWLINE][BOUNDARY][NEWLINE]agent: do you want to talk to someone[NEWLINE]user: How do I talk to someone right now?[NEWLINE]agent: If you 're a Veteran in crisis or concerned about one[NEWLINE]user: yes im veteran in crisis[NEWLINE]user: How do I talk to someone right now?[NEWLINE]agent: connect with our caring, qualified Veterans Crisis Line responders for confidential help.[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible to use the VA Appointments tools?[NEWLINE]agent: Are enrolled in VA health care?[NEWLINE]user: nothing more?
user: tell me more about totally disabled or terminally ill policyholders[NEWLINE]agent: Do you have VA life insurance coverage and you've become totally disabled or terminally ill?[NEWLINE]user: yes[NEWLINE]agent: [3] you may be eligible for certain benefit options.s   [4] Your spouse may also be eligible for certain options if diagnosed with a terminal illness.s   [5] Learn more about these options and how to apply[NEWLINE][BOUNDARY][NEWLINE]user: can I get more info about Accelerated benefits for terminally ill policyholders?[NEWLINE]agent:  [43] Eligible Veterans, service members, and covered spouses of service members can get accelerated benefits.s     [44] With accelerated benefits,s [45] you can get up to 50 % of the face value of your coverage in increments of $ 5,000 paid to you before death.s[NEWLINE][BOUNDARY][NEWLINE]user: I would like to learn more about the options and how to apply to totally disabled or terminally ill policyholders[NEWLINE]agent: on this page you will find   [7] SGLI extension for policyholders who become disableds   [8] Waiver of premiums for policyholders who become totally disableds   [9] Accelerated benefits for terminally ill policyholders[NEWLINE][BOUNDARY][NEWLINE]user: what are the requirements to keep my coverage?[NEWLINE]agent: Are you within 2 years of your separation date?[NEWLINE]user: no