elplaguister/DTS_session_datasets huggingface dataset:
user: Can you explain what duty to assist is?[NEWLINE]agent: VA's Duty to Assist assists you in getting evidence, such as medical records, to help support your case and only applies during your initial claim and if you file a Supplemental Claim.[NEWLINE]agent: Are you going to request  Higher-Level Review or Board Appeal?[NEWLINE]user: Yes,  am going to request a Higher-Level Review.[NEWLINE]agent: Your Duty to Assist will not apply; but the reviewer or judge will make sure the VA met its Duty to Assist during your initial claim.[NEWLINE][BOUNDARY][NEWLINE]user: I'd also like to learn more about the Higher-Level Review. Is there a spot on your website where you keep a list of frequently asked questions?[NEWLINE]agent: Yes there is, Go to FAQs and there you can get answers to some of your questions[NEWLINE][BOUNDARY][NEWLINE]user: Can you please tell me on what should I expect if I request a call with a senior reviewer regarding my case?[NEWLINE]agent: Yes, you should expect a call at the phone number you gave them or the one your representative gave them on the Higher-Level Review form in which they will schedule a time to discuss your case with you.[NEWLINE]user: what can happen no one answers calls from the top reviewer?[NEWLINE]agent: in that case they will leave a voicemail.[NEWLINE][BOUNDARY][NEWLINE]user: What if i disagree with a Board decision?[NEWLINE]agent: Your decision comes with the information you need to address errors.[NEWLINE]user: What happens if I miss the deadline for submitting my request?[NEWLINE]agent: It is in your best interest to submit your request by the deadline to receive the maximum benefit if your case is granted.[NEWLINE][BOUNDARY][NEWLINE]user: What does the new and relevant evidence help with?
user: I've been having doubts about the veterans care system. I know you have some facilities for veterans but, Are there any other places in case i need care?[NEWLINE]agent: Sure, we have some. You can look for a Veterans outpatient clinic or a mobile Veterans center, to get some care.[NEWLINE]agent: Are you located far from your nearest Veterans medical center?[NEWLINE]user: No, i'm not that far.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: While you are on that, could you tell how much facilities do you have?[NEWLINE]agent: On that regard, we count with at least 1,200 care facilities on all over the country.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. I have another question for my routine eye exam. Where can I locate a VA medical facility near me?[NEWLINE]agent: if you can Find a VA medical center near you[NEWLINE][BOUNDARY][NEWLINE]user: ok tell me the requirements?[NEWLINE]agent:  Have a compensable service - connected disability a disability linked to your military service for which you re receiving VA disability payments[NEWLINE]user: not[NEWLINE]agent: Are a former prisoner of war POW[NEWLINE]user: not[NEWLINE]agent: Were awarded a Purple Heart[NEWLINE]user: yes
user: Are there any other info and resources that I should know about the VA healthcare?[NEWLINE]agent: Yes some VA health care copay rates for different types of care, tests, and medications can be found online.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you need to know about other VA benefits?[NEWLINE]user: Yes, it would be great to hear about other VA benefits.[NEWLINE]agent: You can learn about filing a claim for disability compensation and manage your disability benefits online.[NEWLINE][BOUNDARY][NEWLINE]user: I just remember asking about calling someone online. How do I talk to someone right now?[NEWLINE]agent: connect with our caring, qualified Veterans Crisis Line responders for confidential help.[NEWLINE][BOUNDARY][NEWLINE]user: How can you assist them if they are homeless or at risk of becoming homeless?[NEWLINE]agent: That Veteran can connect with qualified Veterans Crisis Line responders, many of them Veterans, for help 24/7 for free.[NEWLINE][BOUNDARY][NEWLINE]user: ok, I see, another question about the evidence that I sent for my claim. I would like to know the status, and where can I see the details of it?[NEWLINE]agent: You can view the details that you filed online, including any evidence that supports your initial claim.[NEWLINE][BOUNDARY][NEWLINE]user: Something else I want to ask about health care, clinics and community providers available to me. How do I contact you?[NEWLINE]agent: You can call the health benefits hotline at 877-22-VETS or 8387; also there is a My HealtheVet help desk: 877-327-0022; or eBenefits technical support: 800-983-0937.[NEWLINE][BOUNDARY][NEWLINE]user: Can I track my prescriptions and refills online?[NEWLINE]agent: Yes, you can refill and track your VA prescriptions online.[NEWLINE][BOUNDARY][NEWLINE]user: What if I want community VA care?[NEWLINE]agent: You can get VA health care in your local community.[NEWLINE][BOUNDARY][NEWLINE]user: How do I message you?
user: Is there something wrong with me not having VA health benefits?[NEWLINE]agent: You can still be able to get care...[NEWLINE]agent: Have you served in combat zone?[NEWLINE]user: No, never.[NEWLINE]agent: Are you homeless?[NEWLINE]user: Sadly I am...[NEWLINE]agent: Please, visit our website to learn about VA programs for Veterans who are homeless and learn about our homelessness programs. You can contact the National Call Center for Homeless Veterans at 877-424-3838, 24/7.[NEWLINE]user: Can I get care if I served in a combat zone[NEWLINE]agent: Yes and you can get free private counseling, alcohol and drug assessment and other support at one of our 300 community Vet Centers.[NEWLINE][BOUNDARY][NEWLINE]user: How can I access VA services for PTSD?[NEWLINE]agent: Please, apply for VA health care. That's the first step.[NEWLINE]user: Could you please give me any resources on where I can see the details about Military Sexual Trauma (MST)?
user: Hello. I`m interested into knowing about if there are benefits for women who are veterans?[NEWLINE]agent: Are you a Veteran already?[NEWLINE]user: No, i'm not. Just wanted to know that by curiosity.[NEWLINE]agent: But would you like to qualify fro those benefits?[NEWLINE]user: Well, it wouldn't be a bad thing. Yes, i would like to qualify.[NEWLINE]agent: Very well. In case you qualify, You'll have access to top health services, which will be part of your benefits as a Veteran woman.[NEWLINE][BOUNDARY][NEWLINE]user: Good to know! Thank you. Can I save the number for the National Suicide Prevention Lifeline? Do have it?[NEWLINE]agent: Of course. You can start an online chat or simply dial 800-273-8255.[NEWLINE][BOUNDARY][NEWLINE]user: Perfect. Thanks again. Oh, by the way, I've also heard about Make the Connection. What is that? Is this relevant to me?[NEWLINE]agent: The Make the Connection website connects millions of Veterans, and their family members and friends, to local VA and community mental health resources. Visit the site to access these referral resources and hear Veteran testimonials of strength and recovery.[NEWLINE][BOUNDARY][NEWLINE]user: I'll give it a shot. While I'm at it, could you tell me what that Military OneSource thing is? It caught my interest.
user: Good evening. My name is John, I'm a veteran and proudly served my country for many years. I came here because I need information about my primary care provider.[NEWLINE]agent: Of course. At VA, we take a team approach to health care with you at the center. Research shows this kind of approach leads to better quality care, more satisfied patients, and fewer hospital visits.[NEWLINE][BOUNDARY][NEWLINE]user: I see. And who will provide care for me?[NEWLINE]agent: Have you signed up for VA health care and chosen your main VA location?[NEWLINE]user: Yes, to both. I've signed up for health care and I also chose a location near me.[NEWLINE]agent: In that case we'll assign you to a health care team called a Patient Aligned Care Team or PACT.[NEWLINE][BOUNDARY][NEWLINE]user: There are several places to choose from, therefore, what requirements must I meet to be able to access these services?[NEWLINE]agent: Yes. You'll have to sign up with Veterans health care and have receive care from us within the past 24 months.[NEWLINE]user: I see. Hey, i probably will have to move outside U.S, so in that case, Is there something i need to do?[NEWLINE]agent: Indeed, you have to sign up to the Foreign Medical Program, where you'll receive from us, the payment of your treatment for a service-related injury or illness.[NEWLINE]user: O.k that's pretty fantastic, really. What about changing something basic like an address.?
user: Hello there. I have some questions regarding the payment process.[NEWLINE]agent: Of course. We issue payments after each month's classes. For example, you'll get the payment for November classes in December.[NEWLINE]agent: Would you like to know what we pay for the post-9/11 GI Bill?[NEWLINE]user: No, I would like to know WHEN you are paying everything. I haven't received it yet and need to manage my life.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: So when are you going to make the support payments?[NEWLINE]agent: We pay the tuition and fees directly to the school and money for books to you at the beginning of the term.[NEWLINE][BOUNDARY][NEWLINE]user: Another query Is this benefit available to me? What requirements must I fulfill?[NEWLINE]agent: Are you enrolled in an educational program part-time or more?[NEWLINE]user: yes[NEWLINE]agent: Are you taking a course that is difficult?[NEWLINE]user: yes[NEWLINE]agent: Do you have to take the course as part of your educational program?[NEWLINE]user: do not
user: you can give me some disability rating help[NEWLINE]agent: Did you receive a decision notice from us that confirms your disability rating?[NEWLINE]user: no, not yet[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: what kind of benefits do you give? is it payments or health care?[NEWLINE]agent: Disability compensation may include financial compensation payments as well as other benefits like health care or job training[NEWLINE][BOUNDARY][NEWLINE]user: Do you also know about Disability compensation. Do you offer other help if we need additional help?[NEWLINE]agent: There is Aid and Attendance benefits and Housebound allowance. You can find out if you're eligible for extra monthly pension payments if you need more aid than you're currently receiving.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know what are the benefits for my qualified dependents?[NEWLINE]agent:  If you are 30% or more disabled due to a disability caused by service in the military, you can get financial support and benefits for your qualified dependents.[NEWLINE]user: does the VA offer life insurance?[NEWLINE]agent: If you are in good health other than your disability caused by service in the military, you can buy Service-Disabled Veterans’ Insurance. You can apply online or call 800-669-8477, Monday through Friday, 8:00 a.m. to 6:00 p.m. ET.[NEWLINE]user: does the VA offer life insurance?[NEWLINE]agent: If you are in good health other than your disability caused by service in the military, you can buy Service-Disabled Veterans’ Insurance. You can apply online or call 800-669-8477, Monday through Friday, 8:00 a.m. to 6:00 p.m. ET.[NEWLINE]user: is job training available?
user: Tell me about temporary disability rating after surgery, please[NEWLINE]agent: Can you tell me if you are recovering from surgery or a disability related to your military service that has left you unable to move?[NEWLINE]user: Yes, I have a disability.[NEWLINE]agent: In that case, you may be able to get a 100% temporary disability rating and disability compensation or benefits if you have this type of immobilizing disability. Please, check out if you can get this benefit.[NEWLINE][BOUNDARY][NEWLINE]user: What are the conditions under the VA disability benefits in order for me to be eligible?[NEWLINE]agent: There is a possibility if you meet certain guidelines.[NEWLINE]user: What are the qualifications to get disability benefits from the VA?[NEWLINE]agent: Did you spend more than 21 days in a VA hospital or other approved hospital for service connected disability?[NEWLINE]user: No, I have not 21 days in the hospital for my disability from my service.[NEWLINE]agent: Is it possible that you were under hospital observation for more than 21 days at the VA's expense for a service-connected disability?[NEWLINE]user: No, I was not under observation for more than 21 days.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Who is covered under VA disability benefits?[NEWLINE]agent: Only Veterans are covered.[NEWLINE]user: None of my family is covered under VA disability benefits?
user: I need help with suicide matters[NEWLINE]agent: Are you a Veteran in a mental health crisis and you are thinking about hurting yourself or do you know a Veteran who is considering this act?[NEWLINE]user: no, no one is that close to doing anything but still could use some help[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: can you help with how to talk to someone younger about depression and suicide?[NEWLINE]agent: Yes, we can give you tips on how to talk to children of different ages about suicide.[NEWLINE][BOUNDARY][NEWLINE]user: Regarding counseling and other therapy options, can you give me more information about what other types of help you can offer me?[NEWLINE]agent: Short - term outpatient counseling, Intensive outpatient treatment, Marriage and family counseling, and other options.[NEWLINE][BOUNDARY][NEWLINE]user: I want to know about veteran suicide prevention. What are the warning signs that someone is about to injure themselves?[NEWLINE]agent: Many people don’t show any signs of an urge to harm themselves before doing so, but some may show signs of depression, anxiety, low self-esteem, or hopelessness[NEWLINE]user: You also know about this, what are the steps to have VA for PTSD?[NEWLINE]agent: Please, apply for VA health care. That's the first step.[NEWLINE][BOUNDARY][NEWLINE]user: How do I talk to someone is another concern I have. When we need to act quickly, who do we call?[NEWLINE]agent: You should call 911 or go to the nearest emergency room[NEWLINE][BOUNDARY][NEWLINE]user: is there a way to talk to someone who came home from the military and they seem out of it?
user: How do I request a Higher-Level Review if I want to involve a senior reviewer?[NEWLINE]agent: Are you disagreeing with a decision made by a VA?[NEWLINE]user: I am, indeed, disagreeing with a decision that I was given and want to pursue this to a higher level.[NEWLINE]agent: You can request a Higher-Level Review if it is an initial claim or Supplemental Claimdecision.[NEWLINE][BOUNDARY][NEWLINE]user: How would I apply for vocational rehabilitation and employment?[NEWLINE]agent: Yourdecision will give you instructions about that application.[NEWLINE][BOUNDARY][NEWLINE]user: Also, for  Higher-Level Review. Ah, but to file it I'll need to submit a form. Can I download that form from your website?[NEWLINE]agent: Yes, you can download the forms or learn more about decision review options on our website.[NEWLINE][BOUNDARY][NEWLINE]user: Another question: is it possible to request a hearing with a judge?[NEWLINE]agent: Yes, you have the option to request a hearing with a judge. A video conference hearing will take place at a VA location near you.[NEWLINE]user: And what if I have a representative? Can he or she come along?[NEWLINE]agent: Yes, a representative may help you at the hearing.[NEWLINE]user: What exactly will happen during a hearing?
user: hi i need more information about your medical benefits package[NEWLINE]agent: In our packages we cover preventive care services, such as:  Health exams, including gender-specific exams  Health education, including nutrition education[NEWLINE]agent: are you enrolled in VA health care?[NEWLINE]user: if i'm enrolled[NEWLINE]agent: excellent, you must also have received our attention in the last 24 months. Be sure to tell the urgent care provider that you are using the VA urgent care benefit when you arrive[NEWLINE][BOUNDARY][NEWLINE]user: Btw, do you know about how I get these benefits. Do you have a number that I can call to speak to someone else if I need to?[NEWLINE]agent: Yes, you can contact the caregiver support line at 855-260-3274[NEWLINE][BOUNDARY][NEWLINE]user: One other thing, about free private counseling, alcohol and drug assessment. So I can go to a Vet center for counseling?[NEWLINE]agent: Yes, and you can get free private counseling[NEWLINE][BOUNDARY][NEWLINE]user: I have another query regarding the medical benefits package. What conditions must I fulfill?[NEWLINE]agent: Are you enrolled in VA Health Care?[NEWLINE]user: yes[NEWLINE]agent: Are you assigned to a VA primary care provider?[NEWLINE]user: yes[NEWLINE]agent: Have you given your VA provider your medical records from your non-VA provider?[NEWLINE]user: yes[NEWLINE]agent: Does your VA provider agree to the prescription?[NEWLINE]user: no, you don't agree
user: How to apply for VA Voc Rehab and Employment?[NEWLINE]agent: Here you can find out how to apply for VA Voc Rehab and Employment also known as Vocational Rehabilitation and Employment, VR&E, or Chapter 31 benefits[NEWLINE][BOUNDARY][NEWLINE]user: What s included in a rehabilitation plan?[NEWLINE]agent: Depending on your situation, [41] your VRC will work with you to choose one of the following support - and - services tracks to help you find and keep a job, and live as independently as possible :s   [42] Reemployment with a former employers   [43] Job placement and counseling services for new employment[NEWLINE]user: Maybe an unrelated question now.H w p p.I have another question about XXXX. what else?[NEWLINE]agent:  A rehabilitation plan is a written plan that outlines the resources we ll use to help you find employment[NEWLINE][BOUNDARY][NEWLINE]user: What are other VA benefits and facilities are available?[NEWLINE]agent:  Other educational assistance programsIf you re a Veteran, Reservist, or National Guard Soldier who doesn t qualify for the Post-9/11 GI Bill[NEWLINE][BOUNDARY][NEWLINE]user: can I get Get career and employment assistance[NEWLINE]agent: EligibilityIf you have a service - connected disability that limits your ability to work or prevents you from working, find out if you 're eligible for vocational rehab[NEWLINE][BOUNDARY][NEWLINE]user: How do I get help if I'm homeless or at risk of becoming homeless?
user: What is the VA Mortgage Loan Programs for surviving spouses?[NEWLINE]agent: To obtain a VA-backed mortgage loan as a surviving spouse of a Veteran,[NEWLINE]user: if i want to get these benefits[NEWLINE][BOUNDARY][NEWLINE]user: Okay. Another query regarding discharge statuses.  What happens if I'm discharged for dishonorable or bad conduct?[NEWLINE]agent: You may not be able to get any VA benefits.[NEWLINE][BOUNDARY][NEWLINE]agent: You will need a COE Eligibility Certificate to demonstrate to your lender that you qualify for this benefit. Find out if you can get a COE. Please note that you will also need to meet the credit and income requirements of your lender to obtain a loan.[NEWLINE][BOUNDARY][NEWLINE]user: So if I need COE to qualify for this VA benefits, what is the procedure for requesting a COE?[NEWLINE]agent: This depends on whether or not you receive DIC for dependency compensation.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get a COE?[NEWLINE]agent: You may be able to get a COE if you're the spouse of a veteran, and at least one of the descriptions below is true for them.[NEWLINE]agent: I ask you the requirements questions?[NEWLINE]user: yes[NEWLINE]agent: Veteran missing in action?[NEWLINE]user: not[NEWLINE]agent: Are you a prisoner of war prisoner of war?[NEWLINE]user: yes
user: Schedule and view VA appointments online[NEWLINE]agent: With our VA Appointments tools, you can schedule some VA health care appointments online.[NEWLINE][BOUNDARY][NEWLINE]agent: do you want to talk to someone[NEWLINE]user: How do I talk to someone right now?[NEWLINE]agent: If you 're a Veteran in crisis or concerned about one[NEWLINE]user: yes im veteran in crisis[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How do I talk to someone right now?[NEWLINE]agent: connect with our caring, qualified Veterans Crisis Line responders for confidential help.[NEWLINE][BOUNDARY][NEWLINE]user: If I am not enrolled in a VA or Department of Defense health care program, how do I get health coverage for 2019?[NEWLINE]agent: You may still be able to get health care coverage through the Health Insurance Marketplace. Enrolment for this for 2019 is now over however. You can still enrol or change plans if you have had certain life changes or if you qualify for free or low-cost coverage through Medicaid or the Children's Health Insurance Program CHIP[NEWLINE][BOUNDARY][NEWLINE]user: Does my VA health care meet the ACA's minimum essential coverage requirement for 2018?[NEWLINE]agent: If you were signed up for one of the designated programs listed on the website, your health coverage meets the minimum requirement for 2018[NEWLINE]agent: What are these designated health care programs?[NEWLINE]user: Yes, I am[NEWLINE]agent: In that case, you don't have to pay any fee when you file your 2018 taxes and to qualify, you must be enrolled on one the programs that are listed on the website[NEWLINE][BOUNDARY][NEWLINE]user: Is there a penalty applicable if I don't have health insurance?[NEWLINE]agent: Until the end of 2018, the ACA required that all US taxpayers had to have health insurance that met a minimum standard. Some taxpayers are eligible for exemptions from this due to certain life events, financial status or other factors. If you had affordable health care options open to you and you chose not to avail of health insurance, then you would have to pay a fee when filing your taxes[NEWLINE]user: What happens if I didn't have health coverage in 2018 or have an exemption?
user: tell me more about totally disabled or terminally ill policyholders[NEWLINE]agent: Do you have VA life insurance coverage and you've become totally disabled or terminally ill?[NEWLINE]user: yes[NEWLINE]agent: [3] you may be eligible for certain benefit options.s   [4] Your spouse may also be eligible for certain options if diagnosed with a terminal illness.s   [5] Learn more about these options and how to apply[NEWLINE][BOUNDARY][NEWLINE]user: What requirements must be met in order to be considered in the benefits of National Call to Service program?[NEWLINE]agent: You qualify for the National Call to Service program if you meet the requirements[NEWLINE][BOUNDARY][NEWLINE]user: Can I apply online?[NEWLINE]agent: Yes you can apply online[NEWLINE][BOUNDARY][NEWLINE]user: What requirements are there to qualify?[NEWLINE]agent: Did you complete your initial entry training and then continue to serve on active duty for 15 months in a military occupational specialty designated by the Secretary of Defense?[NEWLINE]user: Yes I did[NEWLINE]agent: Did you also without a break in service did you serve either an additional period of active duty as determined by the Secretary of Defense or a period of 24 months in active status in the Selected Reserve?[NEWLINE]user: yes I did