elplaguister/DTS_session_datasets huggingface dataset:
user: I need to know how to apply, please[NEWLINE]agent: Have you already received your DMV business name approval?[NEWLINE]user: Not yet[NEWLINE]agent: Do you have employees?[NEWLINE]user: Yes, I have 20 employees[NEWLINE]agent: Then you must submit proof of current Workers Compensation and Disability Benefits Insurance Coverage. Please, check  the instructions on the Driving School License Application MV-521 for more information[NEWLINE][BOUNDARY][NEWLINE]user: What happens after approval?[NEWLINE]agent: Has your business location already been inspected?[NEWLINE]user: No, not yet[NEWLINE][BOUNDARY][NEWLINE]user: Which are the requirements?
user: we need help with a complaint filed against us[NEWLINE]agent: Are you trying to protect your facility license, registration or certification?[NEWLINE]user: yes, we need to be ready for anything that comes up[NEWLINE][BOUNDARY][NEWLINE]user: have we done the basics right of registering?[NEWLINE]agent: To legally operate as such a business, you must have registered with DMV. If your application was approved you would have received a certificate from DMV.[NEWLINE][BOUNDARY][NEWLINE]user: what can you tell me about the complaint process?[NEWLINE]agent: Has a complaint been filed against you?[NEWLINE]user: yes, our first one[NEWLINE]agent: You will have a Consumer Services Rep from DMV contact you in an attempt to resolve the complaint. The CSR will explain the nature of the complaint and will also inform you of your rights, responsibilities, and your liability.[NEWLINE][BOUNDARY][NEWLINE]user: what do you tell customers when they ask about filing complaints against businesses like ours?[NEWLINE]agent: Consumers who have a complaint against a dealer, inspection station, repair shop, or dismantler are advised to try to resolve their complaint with the business manager.[NEWLINE][BOUNDARY][NEWLINE]user: can we stay open if we lose our license?
user: I need to make IRP registration changes[NEWLINE]agent: Did you want to know about common changes to IRP registrations?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to make changes to your IRP registration?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Did you want to change something about the registration online?[NEWLINE]user: yes, I want to know how to do it online[NEWLINE]agent: you can use the OSCAR page to make changes online[NEWLINE][BOUNDARY][NEWLINE]user: can someone else go turn in my changes for me?[NEWLINE]agent: You will need to look at our requirements for a second-party registration application[NEWLINE][BOUNDARY][NEWLINE]user: Can I have the address if I choose to do it by mail?[NEWLINE]agent: International Registration Bureau    NYS DMVRoom 136    6 Empire State Plaza     Albany, NY 12220-0850[NEWLINE][BOUNDARY][NEWLINE]user: when should I change my address information if I get a new address?
user: I need information about the changes in the IRP registry[NEWLINE]agent: you want to know what are included Common changes in IRP records[NEWLINE]user: yes[NEWLINE]agent: add or delete vehicless transfer plates from one vehicle to anothers  add jurisdictions[NEWLINE]user: What else do they include?[NEWLINE]agent: increase or decrease registered weigh[NEWLINE][BOUNDARY][NEWLINE]user: How can I do it by phone?[NEWLINE]agent:  You ca n't make changes to an IRP registration by phone[NEWLINE][BOUNDARY][NEWLINE]user: What instructions should I follow?[NEWLINE]agent: Follow the instructions on Schedule A&C [ 2 ] IRP-6[NEWLINE]user: and how do I do it by mail
user: What changes are there usually to the IRP registration?[NEWLINE]agent: Would you like to know about the common changes to IRP registrations?[NEWLINE]user: Yes,I would like to know these changes.[NEWLINE]agent: You would be able to add or delete vehicles, transfer plates from one vehicle to another, and add jurisdictions.[NEWLINE][BOUNDARY][NEWLINE]user: What would I use to make changes online?[NEWLINE]agent: You could easily use OSCAR to make some changes online.[NEWLINE][BOUNDARY][NEWLINE]user: What changes to IRP registrations are most poplular?[NEWLINE]agent: Adding and deleting vehicles, transferring plates, and add jurisdictions are the ones most people change.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a process for another person bringing my application into the Customer Service Counter?[NEWLINE]agent: You would have to look at the requirements for a second-party registration application.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know what fees to pay?
user: What are some changes to IRP registration?[NEWLINE]agent: Would you like to know about come of the common changes to IRP registrations?[NEWLINE]user: No, I do not need to know the information at this point.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to make changes to your IRP registration?[NEWLINE]user: Yes, I do need to make changes to IRP registration.[NEWLINE]agent: Then you would need to complete Schedule A and C IRP-6 and submit for changes, show proof of identity, and provide proof of ownership.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a way I can do the changes online?[NEWLINE]agent: Yes, some of the changes to the IRP registration can be done by using OSCAR.[NEWLINE][BOUNDARY][NEWLINE]user: What topic would I click on while using OSCAR?[NEWLINE]agent: You would click topic Motor Carriers.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any additional information that is required to process my application by mail?
user: Hello I need information about the changes in the IRP registry[NEWLINE]agent: you want to know what common changes include in the IRP records[NEWLINE]user: Yes[NEWLINE]agent: Common changes to IRP records include adding or removing vehiclestransfer plates from one vehicle to anotherjurisdictions add[NEWLINE]user: and can plates be transferred from one vehicle to another?[NEWLINE]agent: of course can transfer plates from one vehicle to another[NEWLINE][BOUNDARY][NEWLINE]user: can I make the changes over the phone?[NEWLINE]agent: You cannot make changes to an IRP record over the phone.[NEWLINE][BOUNDARY][NEWLINE]user: What if additional information is required to process my application?[NEWLINE]agent: If additional information is required to process your request, the IRB sends a request for additional information with the invoice. Payment by mail must be by certified check or money order.[NEWLINE][BOUNDARY][NEWLINE]user: What if I change the information on my certificate of title?
user: Hello I need information about the changes in the IRP registry[NEWLINE]agent: Do you want to know what the common changes in IRP records include?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know how to make changes to your IRP record?[NEWLINE]user: Yes[NEWLINE]agent: To make changes to your IRP record r   complete Schedule A and C pdf IRP-6 submit all changes listed above   provide proof of identity submit for all changes listed above   provide proof of ownership submit for all requests to add vehicles[NEWLINE][BOUNDARY][NEWLINE]user: and can now transfer plates?[NEWLINE]agent: if among the changes is the transfer of plates from one vehicle to another[NEWLINE][BOUNDARY][NEWLINE]user: and should I give proof of ownership?[NEWLINE]agent: if you must provide proof of ownership send for all requests to add vehicles[NEWLINE][BOUNDARY][NEWLINE]user: and can I make the changes in the DMV?
user: Hello, I want to know what changes there are in the IRP registry[NEWLINE]agent: you want to know what are the common changes in IRP records[NEWLINE]user: Yes[NEWLINE]agent: among the changes areadd or remove vehiclestransfer plates from one vehicle to anotherjurisdictions add[NEWLINE][BOUNDARY][NEWLINE]user: and can the changes be made by fax?[NEWLINE]agent: of course Fax Schedule A and C pdf IRP-6 to 518 - 486 - 6579. Changes sent by fax are processed by IRB within 72 hours.[NEWLINE]user: What if someone else takes their request to the Customer Service Desk?[NEWLINE]agent: In that case see the requirements for a third party registration request.[NEWLINE][BOUNDARY][NEWLINE]user: And can changes be made by phone?[NEWLINE]agent: You cannot make changes to an IRP record over the phone.[NEWLINE][BOUNDARY][NEWLINE]user: What can I do at the customer service counter in Albany?[NEWLINE]agent: You can take your request[NEWLINE][BOUNDARY][NEWLINE]user: what is the schedule?
user: Hello, good day. I would like to get some information related to do some changes on an IRP.[NEWLINE]agent: sure, no problem. Do you know which changes you want to do?[NEWLINE]user: Not exactly. I want to know what can I do.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know what to do to make the irp change?[NEWLINE]user: Yes, that's right please.[NEWLINE]agent: To change your irp, you need to complete a schedule A&C irp-6 with the changes you want to do.[NEWLINE]user: Do I need to provide any proof of identity or something?[NEWLINE]agent: Yes, you will need to proof your identity and provide also proof of ownership for all vehicles.[NEWLINE][BOUNDARY][NEWLINE]user: Great. But what about the fees and payments?[NEWLINE]agent: The IRB calculates the fees while you wait, and you be able to pay this in cash, by money order or certified check.[NEWLINE][BOUNDARY][NEWLINE]user: Do I have to do this in person? Can anyone else assist me?
user: Hello there. How are you doing? I have some questions about making changes to an IRP registration.[NEWLINE]agent: Would you like to know what common changes you can make to IRP registrations?[NEWLINE]user: Sure, why not?[NEWLINE]agent: You can add or delete vehicles, transfer plates from one vehicle to another or add jurisdictions, for example.[NEWLINE][BOUNDARY][NEWLINE]user: Well, yes. I wanted to transfer a plate, but I'll get to that. First, I would like to know something else. Can I also apply by mail?[NEWLINE]agent: Yes. If you do, the IRB sends you a invoice.[NEWLINE][BOUNDARY][NEWLINE]user: What about applying by fax? Is that an option?[NEWLINE]agent: Of course. Simply submit the Schedule A&C (IRP-6) by fax to 518-486-6579. IRB processes changes submitted by fax within 72 hours.[NEWLINE][BOUNDARY][NEWLINE]user: What if I want to make changes to my IRP registration?[NEWLINE]agent: Simply complete Schedule A&C (IRP-6) and submit it for all changes. You'll need to provide a proof of identity for all changes and a proof of ownership for all add vehicle requests.[NEWLINE][BOUNDARY][NEWLINE]user: Is it also possible to do all of this online?
user: What are some changes to the IRP registration?[NEWLINE]agent: Do you  know any of common changes to the IRP registration?[NEWLINE]user: No, I do not know any of the changes.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to make changes to your IRP registration?[NEWLINE]user: Yes, I need to make some changes to my IRP registration.[NEWLINE]agent: You would need to complete Schedule A&C and need to provide proof of identity and proof of ownership when making these changes.[NEWLINE][BOUNDARY][NEWLINE]user: Can I make changes by mail?[NEWLINE]agent: Yes, all you need to do is follow the instructions on Schedule A&C.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to provide proof of ownership for all vehicle requests?[NEWLINE]agent: Yes, you would need to provide proof of ownership for all added vehicle requests.[NEWLINE][BOUNDARY][NEWLINE]user: What if I will need to make changes to information on my IRP registration that is on my title certificate also?
user: I want to get an ID that doesn't say I'm under 21[NEWLINE]agent: are you turning 21 soon?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Did you want to know when you get your new ID?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Did you need to know about changing or verifying an address?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Did you ask that your ID be sent to an address other than the one on the document?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need help replacing your ID from overseas?[NEWLINE]user: yes[NEWLINE]agent: are you overseas and you want to replace your non-drivers ID card?[NEWLINE]user: yes
user: How to replace a driverless ID card[NEWLINE]agent: You can replace your non - driver ID if it was lost or destroyed, or after you update your address.[NEWLINE][BOUNDARY][NEWLINE]user: if i plan to travel[NEWLINE]agent: We recommend you come to the DMV now to get an Enhanced or REAL ID, and avoid a second office visit later. 1 Learn about Enhanced, REAL ID and Standard documents[NEWLINE][BOUNDARY][NEWLINE]user: and if the card expires[NEWLINE]agent: You can not replace your ID if it expired you must renew or apply for a new one[NEWLINE][BOUNDARY][NEWLINE]user: If I want my new non-driver ID card to be sent to an alternate address[NEWLINE]agent: include an additional note and clearly print the alternate address. Don t write the alternate address on form MV-44. The mailing address you write on form MV-44 must be the address that is listed on your photo document and your DMV record.[NEWLINE][BOUNDARY][NEWLINE]user: in two weeks will i get the ID?[NEWLINE]agent:  Allow 2 weeks to receive it in the mail. You can check the mailing status of your photo document online[NEWLINE]agent: you want to know what happens if your document is not delivered two weeks after the date the document was processed[NEWLINE]user: yes[NEWLINE]agent:  you can contact us[NEWLINE][BOUNDARY][NEWLINE]user: To whom do I send the information by mail?
user: I'm looking to get a replacement for a non-driver ID, but need more information, Could you help me on that, please?[NEWLINE]agent: Are you about to turn 21?[NEWLINE]user: Yes, i will be 21 soon.[NEWLINE]agent: That's excellent, because then you can order your replacement ID within 40 days after your birthday, and you'll get it without waiting too much.[NEWLINE][BOUNDARY][NEWLINE]user: That's sounds really great. Think i'll do just that. Say, this replacement thing is only for when it is expired or what?[NEWLINE]agent: No. You can go through this in the sorry case your Id get lost or even stolen, or in a softer case, when you change your address. But what out, because you can't do this if your ID is already expired. In that case, you must apply for a new ID.[NEWLINE][BOUNDARY][NEWLINE]user: Well, i didn't aware of all that. Um, lets say i need to change something more than my address, what do i have to do, then?[NEWLINE]agent: For changes that goes beyond your address, you need to go to a DMV office. There you'll be able to perform those changes.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, i see. I thought i could dodge that, Anyway, when you send me my ID,you'll do that to my house, right?[NEWLINE]agent: If that's the address we have on our records, then yes, it will be sent there. Or you can get it delivered to an alternate address you provide.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, thanks. Last question, please. I understand that you request from us to have a certain document type in order to board flights. But,what if i don't want to get that other type of document? Can i still replace the original?
user: how Replace a non-driver ID card[NEWLINE]agent: You can replace your non - driver ID if it was lost or destroyed, or after you update your address. You can not replace your ID if it expired you must renew or apply for a new one[NEWLINE][BOUNDARY][NEWLINE]user: what is the Alternate mailing address[NEWLINE]agent: How to apply by mail or in an office?[NEWLINE]user: If I would like to know how[NEWLINE]agent:  you can ask that your replacement document be sent to an address that is different from the address on your document. You ca n't have it sent to a different address when you order online.[NEWLINE][BOUNDARY][NEWLINE]user: If i want to replace in an office and keep your Standard document type[NEWLINE]agent: you must follow some steps[NEWLINE][BOUNDARY][NEWLINE]user: which is the topic?[NEWLINE]agent: ID Card[NEWLINE][BOUNDARY][NEWLINE]user:  If i are turning 21 soon
user: I need to replace my ID[NEWLINE]agent: Are you turning 21 soon?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Okay, did you want to know when you will get your new ID?[NEWLINE]user: no, I wanted to ask about an address[NEWLINE][BOUNDARY][NEWLINE]agent: Did you want to know where we will mail your new ID?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Did you need information on using an alternate mailing address?[NEWLINE]user: yes[NEWLINE]agent: Did you already apply by mail or at an office for your new ID?
user: Hi there. I'm searching information related to a non-driver id card.[NEWLINE]agent: Sure thing. I have to ask. Are you turning over 21 anytime soon?[NEWLINE]user: No, not at all.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have active the service to receive a new one by mail?[NEWLINE]user: Yes, I think I have.[NEWLINE]agent: The you should get a new one in a 2 weeks period.[NEWLINE]user: And what do I do if I don't get it in those 2 weeks?[NEWLINE]agent: If that happens, then you can contact us.[NEWLINE][BOUNDARY][NEWLINE]user: And what can you tell me about a real ID?[NEWLINE]agent: You can get a enhanced or real id to replace your online document.[NEWLINE][BOUNDARY][NEWLINE]user: If is possible to do this even if I'm overseas?[NEWLINE]agent: Yes, you can do this process through the mail.[NEWLINE]user: And what I need to do for it?
user: I need to get a replacement non-driver ID card.[NEWLINE]agent: I can help you with that. Be adviced that you cannot get a replacement ID if it was expired.[NEWLINE][BOUNDARY][NEWLINE]user: I'm getting ready to go on vacation. Should I get a REAL ID?[NEWLINE]agent: Yes, it is recommended that you go to DMV to obtain a REAL ID before you travel.[NEWLINE][BOUNDARY][NEWLINE]user: Okay. I have another question. A friend of mine lost his driver's license and needs to have it replaced. He's turning 21 in 3 months. Will it still say under 21 on his license?[NEWLINE]agent: Yes. It will still say under 21 on his driver license.[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm out of the country and need to have my ID replaced?[NEWLINE]agent: Do you plan to take an overseas trip in the near future?[NEWLINE]user: No. It will be later this year.[NEWLINE][BOUNDARY][NEWLINE]user: Why is it recommended to get a REAL ID before I travel?
user: I need some guidance with replacing a non-driver ID card. Can you help me?[NEWLINE]agent: Of course. You can replace your non-driver ID if it was lost or destroyed, or after you update your address. You can not replace your ID if it expired you must renew or apply for a new one.[NEWLINE][BOUNDARY][NEWLINE]user: Good news. What if I have a standard ID?[NEWLINE]agent: Then you will not be allowed to board a domestic flight starting in October 2020 unless you have a Passport.[NEWLINE][BOUNDARY][NEWLINE]user: Ah, that's a pity. By the way, how do I change my name on the ID? I am about to marry and my family name is going to change.[NEWLINE]agent: Are you planning to make changes other than to your address?[NEWLINE]user: No, I don't plan any changes.[NEWLINE]agent: Was your non-driver ID issued before October 30, 2017 and is it not Enhanced?[NEWLINE]user: Yes, to both.[NEWLINE]agent: Then you have a Standard document. Newly issued Standard documents show : 'NOT FOR FEDERAL PURPOSES'.[NEWLINE][BOUNDARY][NEWLINE]user: Well, I was aware that I have a standard ID. How long does it take to get my new ID?
user: Hello there. I came here because I need help replacing my non-driver ID card. Can you help me out, please?[NEWLINE]agent: Of course. Are you turning 21 soon?[NEWLINE]user: Oh, now you flatter me. No, I'm way older than that.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know when you get your new ID?[NEWLINE]user: Yes, I can't wait.[NEWLINE]agent: Allow 2 weeks to receive it in the mail. You can check the mailing status of your photo document online.[NEWLINE]user: What if I already waited more than 2 weeks for it?[NEWLINE]agent: In that case you can contact us.[NEWLINE][BOUNDARY][NEWLINE]user: Could it have to do with the fact that I'm currently living abroad? What should I consider in this case?[NEWLINE]agent: We recommend that you send us a pre-addressed priority mail return envelope with your application. This will help ensure that we send your new ID to the correct address.[NEWLINE][BOUNDARY][NEWLINE]user: Well, I got my non-driver ID in August, 2017 and I'm not sure what kind of document it is.
user: I need some information about exchanging my driver ID card. Can you please answer some questions I have?[NEWLINE]agent: Of course. Are you turning 21 soon?[NEWLINE]user: No, you flatter me. I'm not that young anymore.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you currently expecting your new ID?[NEWLINE]user: No, I know it will arrive sooner or later. I'm in no rush.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know where we mail your ID?[NEWLINE]user: No, I already know it will be sent to my address on record.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like the document to be mailed to an alternate address?[NEWLINE]user: Yes, that'd be great. Due to my job I'm abroad a lot.[NEWLINE]agent: Are you planning to apply either by mail or at an office?[NEWLINE]user: Yes, by mail.[NEWLINE]agent: In that case you can ask that your replacement document be sent to an address that is different from the address on your document. You can't have it sent to a different address when you order online.[NEWLINE][BOUNDARY][NEWLINE]user: What if I want my non-driver ID to be sent to that address too?
user: what do we us a mydmv account for?[NEWLINE]agent: Okay, a MyDMV web account provides registered Users with secure and simplified access to use a variety of DMV’s on-line applications and services.[NEWLINE]agent: Would you like to register for an account?[NEWLINE]user: yes, what do I do[NEWLINE]agent: After you register for an account you will be sent a temporary password by email. You will need the temporary password to complete the on-line registration process.[NEWLINE]user: is the account from the DMV or a private place that is providing the service?[NEWLINE]agent: MyDMV was created by the New York State Department of Motor Vehicles, in cooperation with the New York State Office of Information Technology Services.[NEWLINE]user: so I can do my DMV business with the account instead of having to walk in and wait in line?[NEWLINE]agent: The account will allow you to use a variety of DMV’s on-line applications and services.[NEWLINE]user: is it secure?[NEWLINE]agent: Yes,  usernames, passwords, and identity information are stored in a secure directory called the “NY.gov”, which is maintained by the New York State Office of Information Technology Services.[NEWLINE]user: and you give me the first password then I can set my own?
user: can you give me details of Revoked driver license or driving privilege[NEWLINE]agent: received an order from the DMV saying your driver's license or privilege was revoked?[NEWLINE]user: yes[NEWLINE]agent: his means your license has been cancelled and you must get a new one when the revocation period ends. In most cases[NEWLINE][BOUNDARY][NEWLINE]user: tell me the details of Conviction of a serious traffic violation[NEWLINE]agent: Conviction of a serious traffic violation or multiple traffic violations can result in the suspension or revocation of your driver license or privilege to drive in New York State[NEWLINE][BOUNDARY][NEWLINE]user: If the vehicle is not insured and the registration is still valid?[NEWLINE]agent: you must surrender your registration and plates [ 8 ] to DMV[NEWLINE]user: If you were suspended for an insurance lapse?[NEWLINE]agent: you can submit proof of insurance online[NEWLINE]user: If the vehicle is not insured?[NEWLINE]agent: your registration and plates to DMV[NEWLINE]user: If you have a driver license issued in another state