elplaguister/DTS_session_datasets huggingface dataset:
user: Can you please explain what happens after a claim exam? I'm currently waiting for results, wondering about this.[NEWLINE]agent: Of course. After your VA claim exam, we'll review all the evidence in your file, assign your disability rating, and send you a decision notice a letter letting you know your disability rating.[NEWLINE]agent: Would you like to know how to get a copy of the final report from your exam?[NEWLINE]user: Yes, that'd be great![NEWLINE]agent: Simply contact your nearest VA regional benefit office, or call us at 800-827-1000 and request an appointment to view your file.[NEWLINE]user: Will do. So, how long will I have to wait for results?[NEWLINE]agent: This can vary. You can see the most recent estimate for the average number of days to complete a claim on our page.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. Can you tell me what else happens after filing a claim?[NEWLINE]agent: Gladly. I could tell you how we assign severity ratings and how they affect your disability payments.[NEWLINE][BOUNDARY][NEWLINE]user: Well, I was wondering about something else. What happens after I file a disability benefits claim?[NEWLINE]agent: After you file your disability benefits claim, we may ask you to have a claim exam also known as a compensation and pension, or C&P, exam.[NEWLINE][BOUNDARY][NEWLINE]user: Yes. I've done that exam, so I guess I have already completed the next step. What exactly are you reviewing after the claim exam?
user: Tell me about VA claim exam, please.[NEWLINE]agent: Have you filed your claim for disability benefits?[NEWLINE]user: No, I haven't[NEWLINE][BOUNDARY][NEWLINE]user: Should I take a VA claim exam when filing a claim?[NEWLINE]agent: No. That's just if we need more information to decide your claim.[NEWLINE]user: Will it be all right if I have enough medical evidence in my file to support my claim?[NEWLINE]agent: Yes, we won't ask you to have a claim exam. Medical evidence may include doctor and hospital reports, test results and other documents.[NEWLINE][BOUNDARY][NEWLINE]user: What's the next step after my exam?[NEWLINE]agent: After that, the doctor will write a report and send it to a VA claims processor to add to your claims file.[NEWLINE][BOUNDARY][NEWLINE]user: When can I do my VA claim exam?
user: Can I ask more questions about my exam?[NEWLINE]agent: Do you know you can download pdfs that will help answer other questions?[NEWLINE]user: No, i did not know that.[NEWLINE][BOUNDARY][NEWLINE]agent: Have you seen the informational videos yet?[NEWLINE]user: No, I have not seen the informational videos because I did not know about them.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you still need more information about what happens after your claim has been filed?[NEWLINE]user: No, I do not need the information at this time?[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to make sure my correct address is on file?[NEWLINE]agent: Yes, please make sure the VA regional office and the VA medical center closest to you has your up-to-date address, phone number and email address.[NEWLINE]user: Will the exam notice be sent to address on file?
user: I want to know about Fry Scholarships, please[NEWLINE]agent: Please, learn about the the Marine Gunnery Sergeant John David Fry Scholarship, a scholarship for children and dependents of Veterans.[NEWLINE]agent: Was your parent or spouse an active duty member who died in the line of duty on or after September 11, 2001?[NEWLINE]user: Yes, sadly[NEWLINE]agent: Then, ou may qualify for this benefit[NEWLINE][BOUNDARY][NEWLINE]user: What if I  remarry?[NEWLINE]agent: In tat case, you'll no longer be eligible for the Fry Scholarship. You can still get Dependency and Indemnity Compensation DIC payments while using the Fry Scholarship. Please, read about DIC.[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible for this scholarship?[NEWLINE]agent: You are elegible  if you're the child or surviving spouse of an active - duty service member who died in the line of duty on or after September 11, 2001.[NEWLINE][BOUNDARY][NEWLINE]user: what if I am the child of a service member?[NEWLINE]agent: You can be married or unmarried.[NEWLINE][BOUNDARY][NEWLINE]user: How can I apply for benefits?
user: Good evening. I came here to learn more about vocational rehabilitation, perhaps you could answer a few questions I have.[NEWLINE]agent: Of course. Do you have a service-connected disability that limits your ability to work or prevents you from working?[NEWLINE]user: No, I don't.[NEWLINE]user: What if I did have one?[NEWLINE]agent: In that case the VA Vocational Rehabilitation and Employment (VR&E) program also referred to as Chapter 31 can help. We can also help you find out if you're eligible and how to apply for vocational rehabilitation benefits and services, like help exploring employment options and any required training needs.[NEWLINE][BOUNDARY][NEWLINE]user: I see, and what could you do for my children? Are there any benefits for them?[NEWLINE]agent: Yes, we can find out if you're eligible for certain counseling services, training, and education benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Great. While we're at it, can you also lend me a hand with the application?[NEWLINE]agent: Of course. We can help you find out how to apply for VR&E benefits and services as a service member or Veteran.[NEWLINE]user: So what exactly can you do for veterans with disabilities?
user: How can I find out about board hearings with a Veterans Law Judge?[NEWLINE]agent: Do you need to know about the changes made about Board hearings?[NEWLINE]user: Yes, I would like to know about any changes.[NEWLINE]agent: Are you appealing a VA decision under the new process?[NEWLINE]user: No, I am not appealing at this time.[NEWLINE][BOUNDARY][NEWLINE]user: Can you explain to me what will happen at the hearing?[NEWLINE]agent: Do you want to know what happens first?[NEWLINE]user: Yes, I would need to know what happens first.[NEWLINE]agent: The judge will swear you in which entails asking you to take an oath that you will tell the truth at your hearing.[NEWLINE][BOUNDARY][NEWLINE]user: What happens after the 90-day time period for submitting new evidence has ended?
user: What can I learn at my Board hearing?[NEWLINE]agent: Do you want to learn exactly what to expect?[NEWLINE]user: No, I have been told all ready what to expect.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know when the judge would make a decision on your appeal?[NEWLINE]user: No, I am not sure at this time about the timeframe.[NEWLINE][BOUNDARY][NEWLINE]user: Is it necessary for me to consider requesting a Board hearing?[NEWLINE]agent: You can request a video conference hearing if you want to provide testimony to a judge about your appeal.[NEWLINE][BOUNDARY][NEWLINE]user: when will I follow the new process for a Board hearing?[NEWLINE]agent: You will follow the new process if appealing a VA decision if you received it on or after February 19, 2019.[NEWLINE][BOUNDARY][NEWLINE]user: How is it possible for me to know when my hearing is scheduled?[NEWLINE]agent: The Board of Veterans Appeals schedules hearing in docket order in which they receive their requests and you will receive the notice in the mail 30 days before your hearing is scheduled.[NEWLINE][BOUNDARY][NEWLINE]user: What if I change my mind about wanting a hearing?
user: Hello I need information about Board Hearings with a Veteran's Law Judge[NEWLINE]agent: want to know if the process for Board hearings has changed?[NEWLINE]user: no that's not my doubt[NEWLINE][BOUNDARY][NEWLINE]user: really want is to know who can help me prepare for my audience?[NEWLINE]agent: A trained representative in the appeals process can help you prepare for your hearing and for the conversation with the judge. Your representative must be a VA-accredited attorney, a claims agent, or someone from a VSO from the Veterans Services Organization.[NEWLINE][BOUNDARY][NEWLINE]user: Why do you think you should consider requesting a Board hearing?[NEWLINE]agent: You can request a video conference hearing if you want to testify before a judge about your appeal. The hearing will be transcribed and added to your appeal file.[NEWLINE][BOUNDARY][NEWLINE]user: How do I make a request to a Board hearing?[NEWLINE]agent: Have you completed the Decision Review Request?[NEWLINE]user: Yes
user: Hello I need information about what to expect at my Board hearing[NEWLINE]agent: Do you want to know specifically what will happen to your audience?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know when the judge will make a decision on your appeal?[NEWLINE]user: Yes[NEWLINE]agent: Your hearing will be transcribed and added to your appeal file. You will be asked if you want a copy of the transcript for your personal records. The judge will review the hearing and other evidence in your appeal file before making a decision.[NEWLINE]agent: Do you know how long you can present new evidence to your case?[NEWLINE]user: do not[NEWLINE]agent: Do you have new evidence to present?[NEWLINE]user: Yes[NEWLINE]agent: Good in the event that you have new evidence to present, it will take 90 days. If you don't have new evidence to present, you can waive the 90-day period that is automatically added to your appeal. Some Veterans Service Organizations will ask for time to present additional arguments in support of your case, so please contact your representative first if you are considering waiving this time period.[NEWLINE][BOUNDARY][NEWLINE]user: ok, and can I reschedule or withdraw my Board hearing request?[NEWLINE][BOUNDARY][NEWLINE]agent: you want to know What if you need to reschedule your audience?[NEWLINE]user: Yes
user: I wanted to know how to get ready for my board hearing with a judge[NEWLINE]agent: Will you bring evidence to the hearing?[NEWLINE]user: yes I have new evidence[NEWLINE]agent: You can bring new and relevant evidence to your hearing to share with the judge..[NEWLINE][BOUNDARY][NEWLINE]user: where do I send new evidence for the board to view?[NEWLINE]agent: Board of Veterans’ AppealsPO Box 27063Washington, D.C. 20038[NEWLINE][BOUNDARY][NEWLINE]user: can I send them more evidence if I get it after the hearing?[NEWLINE]agent: Yes, you have 90 days after the day of your hearing to submit new evidence for the judge’s review[NEWLINE][BOUNDARY][NEWLINE]user: what if I don't want to use the board hearing with the judge but would rather use another option to appeal, will I have to reschedule?[NEWLINE]agent: You will keep the same docket date and your appeal will be decided at the same time as other appeals with the same date. However, the time it takes to get a decision is different on each appeal option.[NEWLINE]user: what do I do if I don't want to have any kind of hearing at all?
user: I need help with a board hearing for my appeal[NEWLINE]agent: Would you like to know how to request a Board hearing?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know when your hearing will be scheduled?[NEWLINE]user: no. other help[NEWLINE][BOUNDARY][NEWLINE]user: what do I do if I need to cancel a hearing that I requested?[NEWLINE]agent: You or your representative need to send a written request at least 2 weeks before your hearing.  Include your name, the VA file number for your appeal, and the reason you are withdrawing the appeal.[NEWLINE][BOUNDARY][NEWLINE]user: can you tell me more about being able to do my appeal through recorded video?[NEWLINE]agent: You can request a video conference hearing if you want to provide testimony to a judge about your appeal. The hearing is transcribed and added to your appeal file.[NEWLINE][BOUNDARY][NEWLINE]user: what is going on with the new process and the old process of doing things?
user: I want to withdraw a board hearing[NEWLINE]agent: Will you be rescheduling your hearing?[NEWLINE]user: yes eventually but have to cancel it first[NEWLINE]agent: You will need to send a written request to the Board of Veterans’ Appeals providing good cause to reschedule your hearing at least 2 weeks before your hearing. Include your name, the VA file number for your appeal, and the reason why you need a new hearing date.[NEWLINE]agent: Is your scheduled hearing less than 2 weeks away?[NEWLINE]user: no it is set for about a month from now[NEWLINE][BOUNDARY][NEWLINE]user: what if I just want to cancel without rescheduling so I can come back later when I get my things together?[NEWLINE]agent: Did you change your mind about having a hearing?[NEWLINE]user: no, but I was advised to wait[NEWLINE][BOUNDARY][NEWLINE]user: If I just reschedule where do I send the request?
user: Hello, I would like to know what to expect at my Board hearing[NEWLINE]agent: you want to know what will happen to your audience?[NEWLINE]user: Yes[NEWLINE]agent: Do you want to know what the judge will do at the beginning?[NEWLINE]user: do not[NEWLINE]user: How long do hearings generally last?[NEWLINE]agent: Hearings generally last 30 minutes.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I change to a different appeal option?[NEWLINE]agent: If you switch to a different appeal option, you will keep the same record date and your appeal will be decided at the same time as other appeals with the same date. However, the time it takes to make a decision is different for each file.[NEWLINE][BOUNDARY][NEWLINE]user: and can i request by fax?[NEWLINE]agent: of course Fax your request to 844-678-8979.[NEWLINE][BOUNDARY][NEWLINE]user: When will the judge make a decision on my appeal?
user: I need to arrange for a board hearing. I am not sure what to do next.[NEWLINE]agent: You would like to request a VA Board hearing?[NEWLINE]user: Yes, that's what I want.[NEWLINE][BOUNDARY][NEWLINE]agent: First thing you need is a Decision Review Request. Have you done that yet?[NEWLINE]user: Yes, I already filled it out but I haven't heard back from them yet. How will I know if I have a hearing and when it is?[NEWLINE]agent: The Board of Veteran Appeals schedules hearings in the order that the requests are received. You will be notified at least 30 days prior to the hearing by mail. That mail will tell you when and where the hearing is to be held.[NEWLINE][BOUNDARY][NEWLINE]user: What if I need to tell them more about why they should let me appeal?[NEWLINE]agent: You can request a video conference hearing to give your testimony to a judge. They will add that information to your appeal file.[NEWLINE][BOUNDARY][NEWLINE]user: So now I just have to wait for the mail that tells me when the hearing is?[NEWLINE]agent: Yes, that is how you will be notified.[NEWLINE][BOUNDARY][NEWLINE]user: I already turned in the form, but is there a way to get another form in case I need it? I just want to be as prepared as possible.[NEWLINE]agent: Sure, the VA website has the form you need for download. It is titled Form 10182.[NEWLINE][BOUNDARY][NEWLINE]user: What if I want to mail in new evidence instead of the phone thing? Can I do that?
user: How to Request a Board Hearing[NEWLINE]agent: Do you want to request a Board hearing?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know when your hearing is scheduled?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]user: How to find out what to expect at my Board hearing[NEWLINE]agent: Your hearing will be transcribed and added to your appeal file. You ll be asked if you d like a copy of the transcript for your personal records. The judge will review the hearing and the other evidence in your appeal file before making a decision.[NEWLINE]agent:  When the 90-day time period for submitting new evidence closes?[NEWLINE]user: Yes i would like to know[NEWLINE]agent: your case will be placed on the docket for a decision by a judge[NEWLINE][BOUNDARY][NEWLINE]user:  Am I required to have a Board hearing?
user: I want to know about life insurance policy[NEWLINE]agent: Do you have a VA life insurance?[NEWLINE]user: Not  yet[NEWLINE]user: What can I do when checking my life insurance?[NEWLINE]agent: You can check your policy's status to make sure it's up to date. Pay your premium the amount you will pay each month to keep your coverage.Please, check about your plan and renewal options.[NEWLINE]user: Can I do all that online?[NEWLINE]agent: Yes, you can.[NEWLINE][BOUNDARY][NEWLINE]user: How do I check my VGLI online?[NEWLINE]agent: You can ccess your policy online through the Office of Servicemembers Group Life Insurance at Prudential Insurance Company of America.  Prudential works with us to provide SGLI and VGLI benefits to service members and Veterans. Find your policy through Prudential Insurance Company of America when you want.[NEWLINE][BOUNDARY][NEWLINE]user: How can I check my VA Life Insurance Policy?
user: Hi, I receive VA payments but need dates of previous payments. Is there a way I can view my VA payment history online?[NEWLINE]agent: Yes you can view payment history online. Do you need help signing into your account?[NEWLINE][BOUNDARY][NEWLINE]user: Yes I am not sure what is required to access my payment history.[NEWLINE]agent: Do you have an eBenefits account?[NEWLINE]user: Yes I do have account.[NEWLINE]agent: To use the eBenefits to view payment history you will need a Premium DS Logon account. Your My HealtheVet won't work on eBenefits website.[NEWLINE][BOUNDARY][NEWLINE]user: I applied for disability but would like to know when I will receive my first payment?[NEWLINE]agent: Have you received a decision notice that shows at least a 10% disability rating?[NEWLINE]user: No I have not received a decision notice yet.[NEWLINE]user: How can I find out when and if I am going to receive a decision notice?
user: What should I expect if I request a call with a senior reviewer?[NEWLINE]agent: ARe you talking about an informal conference with a senior reviewer on the higher level review option?[NEWLINE]user: yes[NEWLINE]agent: they ll call the phone number that you or your representative provided on the Higher - Level Review form to schedule a time to discuss your case with you.  The senior reviewer will try to reach you or your representative by phone twice.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get either a SOC or an SSOC?[NEWLINE]agent:  you must file a Notice of Disagreement VA Form 21 - 0958 within 1 year of the date on your decision[NEWLINE][BOUNDARY][NEWLINE]user: What if I miss the deadline for submitting my request?[NEWLINE]agent:  Submitting your request on time will ensure that you receive the maximum benefit if your case is granted.  Please check the deadline for each review option and submit your request before that date.[NEWLINE][BOUNDARY][NEWLINE]user: What is Duty to Assist?[NEWLINE]agent: VA s Duty to Assist requires VA to assist you in getting evidence.  If you request a Higher - Level Review or Board Appeal,  Duty to Assist doesn t apply.   However, the reviewer or judge will look at whether VA met its Duty to Assist during your initial claim or Supplemental Claim,[NEWLINE][BOUNDARY][NEWLINE]user: Can I have a representative?
user: Hello I need information about the VA duty to help[NEWLINE]agent: Of course I would love to help you. VA's duty to help requires VA to help you obtain evidence, such as medical records, that is necessary to support your case. VA s The duty to help applies during your initial claim and if you file a supplemental claim.[NEWLINE]user: What happens if I request a Higher Level Review or a Board Appeal?[NEWLINE]agent: The duty to help does not apply. However, the reviewer or judge will review whether VA fulfilled its duty to assist during your initial or supplemental claim.[NEWLINE][BOUNDARY][NEWLINE]user: But I have a particular circumstance, in my case I do not agree with a VA decision that I received in January 2019, what can I do in that case?[NEWLINE]agent: If you disagree with a VA decision you received before February 19, 2019, you can opt for the modernized review system after receiving a VA Statement from the SOC on the case or a Supplemental Statement from the SSOC on the case.[NEWLINE][BOUNDARY][NEWLINE]user: What if I want to choose a different review option after I have submitted a form?[NEWLINE]agent: let me ask you, have you submitted a form expressing your desire to change your review option?[NEWLINE]user: no I haven't sent it[NEWLINE][BOUNDARY][NEWLINE]user: What should I take when sending my application?
user: How do I opt in if I want my legacy claim or appeal to be considered in the modernized system?[NEWLINE]agent: you disagree with a VA decision you received before February 19, 2019?[NEWLINE]user: yes[NEWLINE]agent: you can opt in to the modernized review system after you ve received a VA Statement of the Case SOC or Supplemental Statement of the Case SSOC[NEWLINE]user: how can i get a SOC or an SSOC[NEWLINE]agent: You must file a Notice of Disagreement VA Form 21 - 0958 within 1 year from the date of your decision. Find out how to file a Notice of Disagreement[NEWLINE][BOUNDARY][NEWLINE]user: What should I talk to a senior reviewer?[NEWLINE]agent:  During the call, you and/or your representative can talk about why you think the decision should be changed and identify errors[NEWLINE]user: if i request a call with a senior reviewer?[NEWLINE]agent: they ll call the phone number that you or your representative provided on the Higher - Level Review form to schedule a time to discuss your case with you. The senior reviewer will try to reach you or your representative by phone twice.[NEWLINE][BOUNDARY][NEWLINE]user: what do i do to get a SOC or SSOC
user: hi i need help about What should I expect if I request a call with a senior reviewer?[NEWLINE]agent: Have you requested an informal conference with a senior reviewer about the Top Level Review option?[NEWLINE]user: do not[NEWLINE]agent: Do you know what will be done if nobody answers the calls of the superior reviewer?[NEWLINE]user: no, I don't know that information[NEWLINE][BOUNDARY][NEWLINE]user: What if I received a SOC or SSOC on the issue in your Notice of Disagreement?[NEWLINE]agent: You have 60 days or the remainder of the 1-year period after the decision you appealed, whichever is later, to opt for the modernized system by submitting one of the following forms and checking the SOC / SSOC checkbox:     Request for Decision Review: VA Supplemental Claim Form 20-0995[NEWLINE][BOUNDARY][NEWLINE]user: what can happen no one answers calls from the top reviewer?[NEWLINE]agent: in that case they will leave a voicemail.[NEWLINE][BOUNDARY][NEWLINE]user: And in the conversation that I will have with the judge, will my representative be able to participate?[NEWLINE]agent: of course if you have one this can help you in the audience.[NEWLINE][BOUNDARY][NEWLINE]user: What do I do If I request a Board Appeal and want to change to a different appeal option?
user: Hello. I came here to find out how to opt in for my legacy claim.[NEWLINE]agent: Did you disagree with a VA decision you received before February 19, 2019?[NEWLINE]user: Yes, I did.[NEWLINE]agent: In that case you can opt in to the modernized review system, after you've received a VA Statement of the Case SOC or Supplemental Statement of the Case SSOC.[NEWLINE]user: I see. What do I need to do to get a statement of the case?[NEWLINE]agent: You must file a Notice of Disagreement VA Form 21-0958 within 1 year of the date on your decision.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks, I'll do that. What does "duty to assist" entail, by the way?[NEWLINE]agent: VA's Duty to Assist requires VA to assist you in getting evidence, such as medical records, that is needed to support your case. VA's Duty to Assist applies during your initial claim and if you file a Supplemental Claim.[NEWLINE][BOUNDARY][NEWLINE]user: And what should I do next, after getting the SOC?[NEWLINE]agent: You have 60 days or the remainder of the 1-year period following the decision you appealed, whichever is later, to opt in to the modernized system by submitting one of the following forms and checking the SOC/SSOC opt-in box.[NEWLINE][BOUNDARY][NEWLINE]user: Let's say I missed the deadline for submitting my request. What should I do then?[NEWLINE]agent: You could add new and relevant evidence and file a Supplemental Claim, for example.[NEWLINE][BOUNDARY][NEWLINE]user: Alright, makes sense. Can I download the forms on your page?