elplaguister/DTS_session_datasets huggingface dataset:
user: I need help with insurance claims?[NEWLINE]agent: How long has it been since you made the claim?[NEWLINE]user: I made it 6 months ago.[NEWLINE]agent: Great you have 1 year from the date on your decision to request a decision review.[NEWLINE][BOUNDARY][NEWLINE]user: What if I need help?[NEWLINE]agent: A Veterans Service Organization or VA - accredited attorney or agent can help you request a decision review[NEWLINE][BOUNDARY][NEWLINE]user: What happens next?[NEWLINE]agent: If VA schedules exams for you be sure not to miss them[NEWLINE][BOUNDARY][NEWLINE]user: Can I bring action in district court?[NEWLINE]agent: You also have the option to bring an action in a United States district court. You have 6 years to bring such an action after accrual of the right for which the claim is made. You may want to speak with an attorney about this option.[NEWLINE][BOUNDARY][NEWLINE]user: what if I need to add new evidence?
user: I need to upload evidence to support m disability claim.[NEWLINE]agent: Have you filed a disability claim?[NEWLINE]user: Yes, I have filed.[NEWLINE]agent: Great, you can upload evidence for up to one year.  Evidence may include supporting documents like medical test results, doctor reports and other records.[NEWLINE][BOUNDARY][NEWLINE]user: What type of other documents should I upload?[NEWLINE]agent: Copies of your military medical and personnel records[NEWLINE][BOUNDARY][NEWLINE]user: What if I received private medical treatment?[NEWLINE]agent: You will need to include copies of records that can provide information about the disability you are claiming[NEWLINE]user: Yes, I can include those[NEWLINE]agent: Retrieve them from the non-VA health care provider you saw[NEWLINE][BOUNDARY][NEWLINE]user: What other support documents are needed?
user: Hello and good afternoon. I'll probably be on need for health care but i'm worried about the possible costs, could you tell me about how you calculate what i have to pay?[NEWLINE]agent: Are you referring about how we determine your possible payments based on your income?[NEWLINE]user: Yes, that's precisely my doubt, can you clear it out?[NEWLINE]agent: O.k, lets see. Aren't you receiving VA disability compensation, or don't have some special characteristics like being a Medal of Honor recipient?[NEWLINE]user: NO, i not receiving anything nor being recipient for any award or honor.[NEWLINE][BOUNDARY][NEWLINE]user: I guess you need information, personal information for that operation, aren't you?[NEWLINE]agent: That's right. But be aware that if you obtain qualifying status for VA health care, you won't need to give us that income information.[NEWLINE][BOUNDARY][NEWLINE]user: O.k So from which source you'll get that information to match my eligibility?[NEWLINE]agent: Well, we'll receive that information from the IRS ans the SSA each year to confirm you are still eligible for free VA health care. If that change, we'll contact you.[NEWLINE][BOUNDARY][NEWLINE]user: Umm pretty trusted. What about if i have a family or partner?
user: Hey there, good afternoon. Thanks for letting me to use this. I'm looking for some information about possible employment that can be enjoyed by any family members?[NEWLINE]agent: For that, your family member must go through a process and find out if they are eligible.[NEWLINE][BOUNDARY][NEWLINE]agent: In any case, are you looking for educational and career counseling services provided by VR&E?[NEWLINE]user: Yeah, precisely that.[NEWLINE]agent: Ok. then you may be eligible for those services, meeting the proper requirements.[NEWLINE][BOUNDARY][NEWLINE]user: Could you tell me more about it? how to apply?[NEWLINE]agent: First of all, go to your eBenefits account and log in, Then follow the proper steps.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, and what kind of benefits can i get?[NEWLINE]agent: Well, first, you can get educational and vocational counseling, besides exploring your abilities and interests and mapping out a path to employment.[NEWLINE][BOUNDARY][NEWLINE]user: Very complete thing, huh?. Then again, how do i apply for this?[NEWLINE]agent: As said before, you can do that going online and using your eBenefits account.[NEWLINE]agent: Is any of your family members not using VR&E benefits and services yet?
user: Hey,i have questions about my VA welcome kit?[NEWLINE]agent: No problem. Your VA welcome kit is a useful tool which can serves you as guide for the benefits and services you've earned.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, i see. Aside this, are there any other guides which could be of help?[NEWLINE][BOUNDARY][NEWLINE]agent: Indeed, there are. Are you interested in guides for veterans?[NEWLINE]user: No, not for them.[NEWLINE][BOUNDARY][NEWLINE]agent: Then, could you perhaps be interested in guides for family members?[NEWLINE]user: Yeah, that would be the one.[NEWLINE]agent: Very good. Then you can start downloading the Get started with caregiver benefits and also with Apply for survivor benefits guides, both in PDF.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks. i'll search for those asap. Say, this could be a silly question but, Is there a chance to get my VA welcome kit in color?[NEWLINE]agent: Yeah, no problem about it. You just have t choose that when you find it.[NEWLINE][BOUNDARY][NEWLINE]user: That's a nice treat. In any case i need a housing grant, you can give me one?
user: I need to find out about VA benefits for service members.[NEWLINE]agent: Are you on active duty?[NEWLINE]user: Yes I am active duty.[NEWLINE]agent: Great you may be eligible for VA benefits both during service and after seperation or retirement.[NEWLINE][BOUNDARY][NEWLINE]user: Are there time sensitive benefits?[NEWLINE]agent: Yes there are time-sensitive VA benefits to consider when separating or retiring.[NEWLINE]user: So these benefits are available even after service?[NEWLINE]agent: yes there are benefits available[NEWLINE][BOUNDARY][NEWLINE]user: Can I switch my SGLI coverage to another policy?[NEWLINE]agent: Yes you can switch to  Veteran's Group Life or a commercial policy.[NEWLINE]user: What about health care when I'm no longer active?
user: I need assistance with life insurance[NEWLINE]agent: We can assist you with exploring your options, managing your policy and filing claims to get insurance benefits.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like help with getting VA life insurance?[NEWLINE]user: no sir need other information[NEWLINE][BOUNDARY][NEWLINE]user: what should I know about life insurance?[NEWLINE]agent: VA life insurance can offer financial security for Veterans, service members, and their spouses and dependent children.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have a phone number I can call?[NEWLINE]agent: Yes, you can call us at: Support for SGLI or VGLI 800-419-1473 , All other VA life insurance programs 800-669-8477 , Call MyVA311 for help 844-698-2311[NEWLINE][BOUNDARY][NEWLINE]user: what kind of things can I do online for the policy I'm getting?[NEWLINE]agent: You can access your policy online and check your policy's status, update your information, or pay your premium online.[NEWLINE]user: can I change beneficiaries online?
user: I need to find out about benefits[NEWLINE]agent: ARe you on active duty including national guard with federal pay[NEWLINE]user: No I am not[NEWLINE]agent: are you a traditional or technical member of the National Guard and Reserve?[NEWLINE]user: No I am not[NEWLINE][BOUNDARY][NEWLINE]user: Are there time-sensitive VA benefits to consider when separating or retiring?[NEWLINE]agent: If you have an illness or injury that you believe was caused or made worse by your service  You 'll need to file 180 to 90 days before separation.[NEWLINE][BOUNDARY][NEWLINE]user: What about housing if I have a disability?[NEWLINE]agent: There are grants if you have a service-connected disability.[NEWLINE][BOUNDARY][NEWLINE]user: What about my SGLI coverage?
user: I'm helping an Army vet who thinks that he was exposed to biological weapons while in the service and we want information[NEWLINE]agent: Okay, we can help you find out it they can get disability compensation and other benefits for illnesses or other conditions. These are illnesses and conditions that may have been caused by contact with harmful chemicals or other hazardous materials while serving in the military[NEWLINE][BOUNDARY][NEWLINE]agent: was the person you are helping involved in chemical and biological testing?[NEWLINE]user: yes, he said biological weapons[NEWLINE]agent: was he one of the Veterans that volunteered for medical research for the U.S. biological and chemical programs between 1942 and 1975?[NEWLINE]user: no he said it happened later[NEWLINE]user: do you have a site we can visit or a number we can call if we have more questions later?[NEWLINE]agent: You can visit the U.S. Army web page or call 800-984-8523[NEWLINE]user: is agent orange one of the things that were used?[NEWLINE]agent: It might have been one of the things they were in contact with. If they served in the Republic of Vietnam or in or near the Korean Demilitarized Zone during the Vietnam Era or in certain related jobs they may have had contact with Agent Orange, an herbicide used to clear plants and trees during the war.[NEWLINE]user: he also thinks he got sick because of asbestos besides the weapons, so is that possible?
user: Hi, i'm kinda looking for information about pensions for Veterans, Can you help me on that?[NEWLINE]agent: Sure. Those benefits are meant for some wartime veterans and their survivors. Of course, if you're interested, you'll have to meet certain requirements.[NEWLINE][BOUNDARY][NEWLINE]agent: Before further proceeding, would you like to know what other information is available to you through this channel?[NEWLINE]user: Yes, please. The more, the better.[NEWLINE]agent: All right. Through this channel, you can get information about how to get veterans pension benefits, plus managing your pension benefits and finally how to get more information and resources.[NEWLINE][BOUNDARY][NEWLINE]user: That can't be everything, i think. Is there anything else?[NEWLINE]agent: You thought well, indeed. You have the guidelines about how to apply for health care benefits and how to manage them.[NEWLINE][BOUNDARY][NEWLINE]user: To get these benefits, i guess it would be eligibility-based, isn't?[NEWLINE]agent: That's totally correct. You have to go through the eligibility process.[NEWLINE][BOUNDARY][NEWLINE]user: What else could you tell me about managing my pension benefits?[NEWLINE]agent: In that regard, you can check your Veterans claim for a disability compensation or pension benefits, along with check an appeal status, if you have any.[NEWLINE]user: Where can anyone who is surviving spouse see it's compensation amount?
user: Hey, how it is going? i heard about the VR&E programs. Could you tell me about them?[NEWLINE]agent: Are you a veteran or service member with a service connected disability that prevents you from work?[NEWLINE]user: No, thank god. just asking.[NEWLINE]user: I was just asking in favor of a friend of mine. Anyhow, If a persn wants to learn something new, can you help it to learn it?[NEWLINE]agent: Yes, of course. Through Long Term services, the person may be eligible for vocational training so he or she can develop new skills.[NEWLINE]user: And what about of those who want just to go back to their old jobs?[NEWLINE]agent: There's no problem on that end. The reemployment feature can help on that, so you can go back to your job before you were deployed.[NEWLINE]user: O.k until now you have answered me correctly. But i bet you don't have anything for those who are self-employed, don't you?[NEWLINE]agent: Sorry, but you're mistaken. We do have our Self-employment feature, so if person is a service member or veteran with a service connected disability, then we can help him/her to start its own business.[NEWLINE]user: Their own business, really?
user: Am I eligible for VA health insurance?[NEWLINE]agent: Veterans, service members, their spouses, and their dependent children are all eligible for VA insurance. However, different people may be different programs.[NEWLINE][BOUNDARY][NEWLINE]user: What if I get hurt for a little while that makes me unable to work and then I can't pay my bills?[NEWLINE]agent: We have Traumatic Injury Protection TSGLI short-term insurance to help with that.[NEWLINE][BOUNDARY][NEWLINE]user: Well can I get life insurance? Would I be eligible for something like that?[NEWLINE]agent: There are different life insurance plans for Veterans, service members, and family members.[NEWLINE]agent: Please also note that if you are on a tour of duty that is ending soon, you will need to make sure your coverage is updated so that it doesn't lapse.[NEWLINE]user: Oh, that doesn't apply to me, but thanks for letting me know.[NEWLINE][BOUNDARY][NEWLINE]user: I am a service member but not ending a tour of duty. Which life insurance option should I choose?[NEWLINE]agent: Servicemembers Group Life Insurance SGLI would be the right choice for you.[NEWLINE]user: My friend is a Veteran who was injured and he wants to know if there are any special insurances that he qualifies for. He needs to get his house updated with ramps and lower counters.
user: I need GI Bill help[NEWLINE]agent: We can help you with the steps to apply for these benefits[NEWLINE][BOUNDARY][NEWLINE]user: are you approved for the program you want to study?[NEWLINE]agent: Before you enroll you need to contact the school or use the GI Bill Comparison Tool to find out if we have approved your program for VA educational benefits[NEWLINE]agent: Would you like a phone number in case you have more questions?[NEWLINE]user: yes[NEWLINE]agent: Call us at  888-GIBILL-1 , 888-442-4551, Monday through Friday, 8:00 a.m. to 7:00 p.m. ET[NEWLINE][BOUNDARY][NEWLINE]user: who from school can certify my enrollment?[NEWLINE]agent: The certifying official may be someone in your school's financial aid, Veterans Affairs, registrar, admissions, or counseling office.[NEWLINE]user: who can certify for on the job training?[NEWLINE]agent: It can be someone in your school's training, finance, or human resources office[NEWLINE][BOUNDARY][NEWLINE]user: does my GI Bill expire?
user: Does everyone who files a claim need to have a VA claim exam?[NEWLINE]agent: No. We ll ask you to have a claim exam only if we need more information to decide your claim.[NEWLINE]agent: Do you have enough medical evidence to support your claim?[NEWLINE]user: Yes I believe so[NEWLINE]agent: we won t ask you to have a claim exam. Medical evidence may include doctor and hospital reports, test results, and other documents.[NEWLINE][BOUNDARY][NEWLINE]user: What happens after the VA claim exam?[NEWLINE]agent: We ll review all the evidence in your file, assign your disability rating, and send you a decision notice a letter letting you know your disability rating.[NEWLINE]user: How do you get a copy of the final report from the exam?[NEWLINE]agent: you can : Contact your nearest VA regional benefit office,orCall us at 800 - 827 - 1000 and request an appointment to view your file[NEWLINE][BOUNDARY][NEWLINE]user: What information is available?[NEWLINE]agent: How VA assigns disability ratingsLearn how we assign severity ratings and how they affect your disability payments[NEWLINE][BOUNDARY][NEWLINE]user: How do I schedule a VA claim exam?
user: you can help by telling me how to schedule an exam for my VA claim[NEWLINE]agent: Okay, the staff at your local VA medical center or a local doctor's office that we partner with will contact you.  They will send you a letter by mail with the information you need, or they will call you to find a time that works for you.[NEWLINE]agent: Do you need information in case you can't make your appointment?[NEWLINE]user: yes, I have other things to do and could miss it[NEWLINE]agent: You need to let us know right away if you can't make the appointment.  You can likely reschedule but that may delay your claim[NEWLINE][BOUNDARY][NEWLINE]user: where do I get more help knowing about the exam?[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like some PDF resources that you can download and read for more information.[NEWLINE]user: no, I'm not tech savvy[NEWLINE][BOUNDARY][NEWLINE]agent: Okay, then would you like to watch informational videos on the subject?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like a link to a page that gives you more information on what comes next after you file your claim?[NEWLINE]user: yes, do you have anything that I can learn about my disability rating
user: can you tell me what the next step is after the claim exam[NEWLINE]agent: All the evidence in your file is reviewed, your disability rating is assigned, and we send you a letter letting you know your disability rating.[NEWLINE]agent: Did you want to get a copy of the final report from your exam?[NEWLINE]user: no, I need more info[NEWLINE][BOUNDARY][NEWLINE]user: is there more info on the exam out there that I can get my hands on?[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to download some PDFs on the subject?[NEWLINE]user: yes, I want to know more about it[NEWLINE]agent: One that you might want is the VA claim exam fact sheet. It will guide you on what you can expect during and after the exam, and it can help make the process less stressful.[NEWLINE][BOUNDARY][NEWLINE]user: and do you have anymore info sources on what goes on after I file my claim?[NEWLINE]agent: You can learn how VA assigns disability ratings and how they affect your disability payments[NEWLINE][BOUNDARY][NEWLINE]user: how do I schedule the exam once I am ready?[NEWLINE]agent: The staff at your local VA medical center or a local doctor’s office that we partner with will contact you. They will either send you a letter by mail with the date and time of your exam, or call you to find a time that will work for you.[NEWLINE][BOUNDARY][NEWLINE]user: will the doctor look at my claim to see what he has to look at?
user: I have a VA claim exam coming up and I really don't know what to expect.[NEWLINE]agent: I can help you with that. First thing to know is that you don't need to bring anything with you![NEWLINE]agent: Do you have any non-VA medical records from a recent surgery or illness that they should know about before the exam?[NEWLINE]user: No, I don't have anything like that.[NEWLINE][BOUNDARY][NEWLINE]user: But I would like to know more about the exam process as well. Can you help me?[NEWLINE]agent: I can help you. Do you have any specific questions about the process that I can assist you with?[NEWLINE][BOUNDARY][NEWLINE]user: Is there anything about it I can download to read about in my own time?[NEWLINE]agent: Sure! We have a quick guide to the exam process, what to expect during and after your exam, and how to make the claim process easier and less stressful.[NEWLINE][BOUNDARY][NEWLINE]user: Those sound great! I would also like to know if you have information about what to do if the claim doesn't go in my favor and I have to appeal.[NEWLINE]agent: I can definitely give you more information on that. Did you have any specific questions?[NEWLINE][BOUNDARY][NEWLINE]user: Well first I want to know what happens after the exam so I know what to expect and what to do.
user: Hello. I'm in the process to making a disability benefits claim. I was told that probably i would have to do some kind of exam, could you tell me about that,please?[NEWLINE]agent: Have yo already filed you disability claim?[NEWLINE]user: Indeeed, i already did that.[NEWLINE]agent: Excellent. The exam that you was told about is known as compensation and pension exam, or C&P for short. That's a requirement from you to Veterans Affairs.[NEWLINE][BOUNDARY][NEWLINE]user: And everybody has to pass through that exam in order to get their claims?[NEWLINE]agent: Not everyone. That exam is required in case your medical information isn't clear enough to us to decide about your claim.[NEWLINE]user: But if i have, well you know, enough information about my condition, I won't be required to do the exam, right?[NEWLINE]agent: That's correct. In case, your medical profile has enough information, the exam won't be necessary on any instance. That's why your medical information must be as complete as possible.[NEWLINE][BOUNDARY][NEWLINE]user: I'm sure i won't need that, but it's good to know what it is. Could you tell me about its ultimate purpose?[NEWLINE]agent: Through this exam, we'll be capable to determine and rate your disability, based on your disability's severity. That will influence directly on how much you'll receive, and varying between monthly payments and enrollments on veterans health care programs.[NEWLINE][BOUNDARY][NEWLINE]user: Wow, that sound very  specific. Lets say i can't go for the exam. I know is better to not miss them, but if its something out of my control, what can you do to help me?
user: I have more questions about my exam, what should I do?[NEWLINE]agent: Would you like to download some PDFs to answer your questions?[NEWLINE]user: Yes, I would like to download some PDFs[NEWLINE]agent: You could download a VA claim fact sheet, a quick guide about the claim exam process, and what you can expect during and after your initial exam.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any more information I can have about what happens after i file my claim?[NEWLINE]agent: You could learn about how VA assigns disability ratings and how they affect your disability payments.[NEWLINE][BOUNDARY][NEWLINE]user: Are there any informational videos I could watch for information?[NEWLINE]agent: Yes, you could watch our VA claim exams video series on how to prepare for your VA claim, how to use disability benefits questionnaires, and what to expect at the actual claim exams for the most common disability claims.[NEWLINE][BOUNDARY][NEWLINE]user: Why would I need a VA claim exam?[NEWLINE]agent: When you get the exam it helps us rate your disability and that severity of your disability will affect how much disability payment you will get.[NEWLINE][BOUNDARY][NEWLINE]user: How long will it take after the VA claim exam to get my disability rating?[NEWLINE]agent: Every claim is unique but it should normally take about 3-4 months to process a claim from beginning to end and it depends on the complexity of the claim.[NEWLINE][BOUNDARY][NEWLINE]user: Who will do the exam for the VA claim?
user: Hey i'm interested into filing a disability claim. I know there's some exam after the claim but, What happens next, after the exam?[NEWLINE]agent: Pretty simple. Your claim will be reviewed by us, then we'll assign your claim a disability rating and finally, will send you letter with a decision notice, so you can know your disability rating.[NEWLINE]agent: did you know that you can get a copy of the final report from your exam?[NEWLINE]user: No, i didn't knew that.[NEWLINE][BOUNDARY][NEWLINE]user: Will i receive my exams directly?[NEWLINE]agent: Sorry, but no. The doctor will handle those to our claims processors. Those professionals will decide your claim based on those results, along other significant medical and military records[NEWLINE][BOUNDARY][NEWLINE]user: Are there any educational or instructive tool that i can use to prepare for my exam?[NEWLINE]agent: Sure. You may refer to our Veterans claim exams video series, in which you'll find information about how to prepare for your exam, how to use disability benefits questionnaires and what to expect in the exam itself.[NEWLINE][BOUNDARY][NEWLINE]user: That sounds helpful, but right now i don't have any visual device, don't you have something to read instead?[NEWLINE]agent: No problem, you can download some documentation, such as VA claim exam fact sheet, or a quick guide on the claim exam process or what you can expect during and after your exam.[NEWLINE][BOUNDARY][NEWLINE]user: These exams are made because you need some additional info. right?