After you have applied for VA health care we will send you a letter in the mail to let you know if your application has been approved .
okay and where can I go for answers if I have them?
Contact your local VA medical center or clinic and ask for the enrollment coordinator or the urgent care clinic.
I was wondering when I should contact you if I have any questions about my VHIC?
We're here Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.
Great. So what should I do, once I reported that my card is lost?
You can request a replacement card at the VA medical center where you had your picture taken. You'll need to bring your driver's license, passport, or other government ID or be able to answer a series of challenge questions so we can verify your identity before we give you a new card.
Have you changed your medical center since getting your original card?
No, I'm still at the same center as before.
Unfortunately, no relevant information is found.
Look, I'd love to do this over the phone but I'm hard of hearing. Do you have a number for that?
Of course. Simply call TTY: 711.
Will do, let me write down that number. One more question, if I may. I have never used my card, what can I use it for?