You can get your card replaced at the VA medical center where you had your picture taken for the original ID. You will need a government ID or being to answer your challenge questions to verify your identity.
Are you still using the same medical center where you got your original card?
Well, no, I moved recently. What do I do?
Contact your current medical center. Or you can call 877-222-8387 (Monday through Friday 8 a.m. to 8 p.m.), to verify your identity and get a new card sent to you.
All right, and regarding the medical benefits package, to use these medical services I must be enrolled in VA medical care?
Yes, you need to be enrolled in VA  health care, and you will need to have received care from us within the past 24 months to use VA urgent care.
There's more to VHIC than meets the eye. What if my old card reappears after I've received my new one?
Your new card will be more secure than your old one, so please destroy the old one if you find it. You can cut it up or shred it.
I have served this country since 1979, I have done a lot, could I access the benefits that you offer?
Of course. If you served prior to September 7, 1980, you will qualify for benefits.
What if my card is not sent to me immediately and it takes a few weeks? What should I do?
If it doesn't get to you within 10 days, please call 877-222-8387 to get it straightened out as soon as possible.
What is the ID card even used for anyway?
You use it to check in for your appointments, as well as get Veterans discounts at stores. It cannot be used as a credit card or insurance card.
What if I forget what my current medical center is to go get a new card?