We can help you learn about the role that student loan servicers play in the repayment process and which servicer handles your federal student loans
where do I go for info if the loan isn't with the Department of Education?
Do you have FFEL Program loans that are not owned by ED?
yes
You should contact your servicer
what do I do after I get the welcome letter on a loan transfer?
You should start sending in payments to the new servicer
That's great to hear! Can you tell me on what options do I have if I'm struggling in making payments on my federal student loans?
The section Trouble Making Your Federal Student Loan Payments  will provide the information on what to do if you are having trouble making your student loan payments.
I am having trouble making payments, what can I do?