Of course. You can replace your non-driver ID if it was lost or destroyed, or after you update your address. You can not replace your ID if it expired you must renew or apply for a new one.
Good news. What if I have a standard ID?
Then you will not be allowed to board a domestic flight starting in October 2020 unless you have a Passport.
Just a random question. Is it also possible to make adjustments by fax?
of course Fax Schedule A and C pdf IRP-6 to 518 - 486 - 6579. Changes sent by fax are processed by IRB within 72 hours.
What if someone else takes their request to the Customer Service Desk?
In that case see the requirements for a third party registration request.
And can changes be made by phone?
You cannot make changes to an IRP record over the phone.
What can I do at the customer service counter in Albany?
You can take your request
what is the schedule?