Are you having trouble with  the Online Identity Verification Process?
No, I just want to know more about it.
Do you not want to create an account online?
I'm not really comfortable putting my info online.
So you'd rather not make an online account?
Correct.
Then come in to your local office and you can set it up in person.
Is there a way I can make it more secure?
Yes, keeping your browser up to date helps.
What if I want extra security?
You have the choice of adding extra security to your account.
Is there anything I can do to help know if it's a phishing email or not?