You want to change your VA direct deposit and contact information, is that correct?
No, not my VA direct deposit information.
Just the contact information will be fine. It didn't let me log in with my HealtheVet credentials. Do I need another account?
Yes, you 'll need a Premium DS Logon account. Your My HealtheVet or ID.me credentials won't work on the eBenefits website. Go to eBenefits to sign in, register, or upgrade your DS Logon account to Premium.
Oh, I see. Are there any other ways to do it? I want to avoid creating another account.
Yes, you can change your information by mail or phone.
Would you like to change your information by mail then?
No, not by mail. It's even less convenient for me.
I see. Would you like to change your information by phone then?
Yes, by phone is fine with me.