Has it been more than 10 days since you've had your picture taken and you haven't received your card yet?
Yes,I haven't received anything.
In that case, please call the VA medical center where you had your picture taken, or call us at 877-222-8387.
During which times can I call you?
We're here Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.
Great. So what should I do, once I reported that my card is lost?
You can request a replacement card at the VA medical center where you had your picture taken. You'll need to bring your driver's license, passport, or other government ID or be able to answer a series of challenge questions so we can verify your identity before we give you a new card.
Have you changed your medical center since getting your original card?
No, I'm still at the same center as before.
Look, I'd love to do this over the phone but I'm hard of hearing. Do you have a number for that?
Of course. Simply call TTY: 711.
Will do, let me write down that number. One more question, if I may. I have never used my card, what can I use it for?