Are you trying the online verification process?
Yes, I don't understand it.
Okay.  The process is there to make sure your information in protected.
Isn't important to you that we protect your information?
Yes, I need to know my info is safe.
We have a new process to verify your identity.
What if I don't want an online account?
Are you unable to create an online account?
I don't know if I want to.
That's fine, you can still come into the office to create an account.
What do I have to do in the new process?