I will be glad to help you with that. To begin, let me explain some things.  One of our most important responsibilities is protecting your investment and personal information
To begin this process, how do you protect the privacy of your identity?
I am not sure, do you have any ideas for me?
How do I tell a real email from social security department from a fake one?
Good question! Most emails from Social Security will come from a .gov email address
an you explain what phishing is?
Phishing is the practice of using social engineering techniques over email to trick a recipient into giving personal info
What is the process?
Yes we are using a new process.
Are there other tools I can use to learn about phishing?