Pursuant to the Repair Shops Act, you have rights
do you want to know the rights?
yes
the repair shop must give you a written estimate of the parts and labor necessary for each specific repair . The shop may charge a reasonable fee for developing a written estimate , but the labor charge for an estimate may not exceed the shop 's usual hourly labor charge . The estimate must list each part and its cost , and show what parts , if any , are either used or not of original quality .
If the shop prepares a written work order?
it must give you a copy
What Happens my Your Complaint?
A DMV customer service representative will try to resolve the problem by discussing it with you and the shop . About half the complaints received by DMV are resolved through mediation . If the repair problem is n't resolved, your complaint will often be referred to a DMV regional office for investigation
If a hearing determines there were violations?
it's not my case
you receive a court settlement or one is pending?
yes
restitution through DMV is not available .
When repairs are completed?