I can help you with that. The first thing to do is attempt to resolve the issue with the management of the business. Be sure to keep a written record of all contacts with management and the details about your repair.
If you have already tried resolving the conflict to no avail, you can file a complaint. Would you like to do so electronically?
No, I'll try to resolve it with the business first.
If I do need to file a complaint later on, what happens then?
A DMV customer service rep will try to resolve the issue by discussing it with you and the repair shop. If the problem is not resolved, the complaint would then be referred to a DMV regional office for investigation.
What if DMV finds out that there were violations made by the repair shop?
Yes, I would like to know about what happens if violations are found.
If violations are found, DMV will take action against the auto repair shop. This could include suspending or revoking their registration and/or imposing fines. The administrative law judge presiding at the hearing could offer the shop the option of paying you restitution in exchange for a shorter suspension period or lower fine.
What is the Repair Shop Act?
The act helps consumers get back thousands of dollars every year through mediation and restitution.
Where can I find information about the NYS Lemon Law complaint?