Has a complaint been filed against you?
do not
and your complaint is not resolved with the CSR?
Yes
If the complaint is not resolved with the CSR, the case will be sent to an AFI Automotive Facilities Inspector for a formal investigation.
and what happens when Vehicle Safety starts the hearing process?
When Vehicle Safety begins the hearing process, you may be offered the opportunity through a "hearing waiver" to admit the charges and pay a specific monetary fine and / or accept a suspension.
If I choose to appeal?
If you choose to appeal, you have 60 days from the date of the administrative judge's decision to file the appeal of the DMV hearing determination in PDF [2] AA-33A, which must be accompanied by the applicable filing fee.
What if I have a Complaint against my business?