The feedback center is important for us because you can submit a complaints for issues, concerns, suspicious activity, or a scam and you  can give us positive feedback or review an already submitted case for Federal Student Aid.
What happens if I submitted a complaint to Federal Student Aid and I got a response I do not agree with?
If you believe your response is not in agreement with you or believe it is incorrect you should follow our procedure for resolving disputes and you should do this before contacting the Federal Student Aid Ombudsman Group.
How can I get help?
Do you need to speak to an agent?
No, I don't need to speak to an agent.
Would you need to look at some popular topics for your answers?
Yes, I would like to look at some popular topics that could help me.
Can I share some positive feedback I have?
Yes, some positive feedback is always welcome at the feedback center.
How can I speak to an agent if I wanted to ?