Do you want to protect your installation license, registration or certification?
not
want to know what to do if a complaint is filed against you?
yes
The New York State Department of Motor Vehicles regulates all Repair Shops , Inspection Stations , Dealers , Vehicle Dismantlers and other related businesses in NYS
Do you want to know what to do to legally operate as such a business?
not
If the complaint is not resolved with the CSR?
the case will be sent to an Automotive Facilities Inspector AFI for a formal investigation
How is the AFI complaint process?