The feedback center is important because you can submit a complaint an issue, concern, suspicious activity, give us positive feedback, or review an already submitted case.
What if I don't agree with a response from Federal Student Aid after my complaint?
If you feel the response is incorrect or don't agree with response then you have to follow our procedure set in place for resolving disputes and we would like you do it before you contact our Federal Student Aid Ombudsman Group.
Can I share positive feedback also?
Yes, we encourage you to share positive feedback about your financial aid experience.
How do I mange my cases?
You would need to log in to your account to view, track, or update your case.
Is there someone I can call?
Would you like to speak to an agent?
Yes, I would like to call to speak to an agent.