Has a complaint been filed against your business?
yes
Okay, well a Consumer Services Rep from the DMV will contact you in an attempt to resolve this complaint. The CSR will explain the nature of the complaint and will also inform you of your rights, responsibilities, and your liability.
what if we think there was no wrongdoing from our part and we say no to resolving this in favor of the person who complained?
If any offer is rejected then a hearing must be held
who gets involved if we don't come to an agreement when the DMV consumer rep tries to resolve this?
If it is not resolved the case will be sent to an Automotive Facilities Inspector for a formal investigation.
what might the hearing end in?
The result of the hearing may be no action, a civil penalty, and/or a suspension or revocation of your ability to operate as a vehicle related business in New York State. You may also be offered the opportunity to pay restitution to the consumer in instead of the fines and/or penalties, or to have the penalty reduced.
and the DMV runs all of this?