Do you need help protecting your facility license, registration or certification?
no I think it's all good we just need some info
Would you like to know what to do if a complaint is filed against you?
yes sir
You will be dealing with the New York State Department of Motor Vehicles. It regulates all Repair Shops , Inspection Stations , Dealers , Vehicle Dismantlers and other related businesses in NYS.
Do you need information on how to legally operate as a business?
yeah, why not
You would have to register with DMV.  Once your application is approved you will receive a certificate from DMV.
we did all of that.  can we still operate if we take care of anything we get hit with?
If you pay your fine and/or penalty or serve out your period of suspension, you will be back in business after complete compliance with whatever the hearing decides.
what if we are offered a deal and we reject it after they investigate the complaint?