Has a complaint been filed against you?
yes, that is why I need more info
A Consumer Services Representative from the DMV will contact you in an attempt to resolve this complaint.  They will explain the nature of the complaint and will also inform you of your rights, responsibilities, and your liability.
what happens if I reject whatever they offer and I want to fight?
If the offer is rejected, a hearing will be held.
what should I do to be prepared?
Keep a copy of all important paperwork in an easy-to-access location
what could happen if we go to a hearing?
The result of the hearing may be no action, a civil penalty, and/or a suspension or revocation of your ability to operate as a vehicle related business in New York State. You may also be offered the opportunity to pay restitution to the consumer in lieu of the fines and/or penalties, or to have the penalty reduced.
but before that we can try to resolve this right?