Has a complaint been filed against you?
no, we haven't gotten one but I am helping someone with an active complaint
Has the complaint not been resolved with the CSR?
yes it is still being resolved
The case will be sent to an Automotive Facilities Inspector for a formal investigation.  Costly penalties, fines, and the loss of valuable customers can be avoided by responding to all DMV inquiries in a timely manner.
what if someone is revoked in a hearing?
They must surrender all supplies and cease to operate
what else can happen in a hearing?
The result of the hearing may be no action, a civil penalty, and/or a suspension or revocation of your ability to operate as a vehicle related business in New York State. You may also be offered the opportunity to pay restitution to the consumer in instead of the fines and/or penalties, or to have the penalty reduced.
who does the investigation when there is a complaint dispute?