Then you're in the right place, your feedback is important to us. You can submit a complaint an issue, concern, suspicious activity, or scam, give us positive feedback, or review an already submitted case.
Have you previously submitted a complaint and Federal Student Aid gave you a response you don't agree with?
No, there was no problem.
I mean, I can submit a complaint, right?
Yes, you can submit a complaint or report a suspicious activity or scam, on behalf of yourself or someone else.
What if I don't agree with the response, like you already hinted at?
If you believe the response is incorrect, follow our procedure for resolving disputes. We encourage you to do this before you contact the Federal Student Aid Ombudsman Group.
Will do. Is there way I can manage my cases online?
Yes, you can manage your cases online.
What if I wish to speak to an agent? I mean, actually talk to someone.