Has a complaint been filed against you?
No.
Has the complaint been resolved with the CSR?
Not even.
I would like to take this in front of a judge, can you run me through what will happen?
Yes if it goes to court you are entitled to hire an attorney and to bring that attorney to the hearing.   The DMV will be the petitioner and the complainant may be a witness for the case.
And would you like to know for after the hearing?
No that's okay, I've already read about that.
There is a difference between civil and criminal outcomes, does that apply to you?
Yes could I lose my truck?