We can provide information about the role that student loan servicers play in the repayment process and which servicer handles your federal student loans.
How do I find out who my servicer is?
You can find that out by calling the Federal Student Aid Information Center FSAIC at 1-800-433-3243.
I got an email about a loan transfer. Why is that?
In some cases, a loan can be transferred from one servicer to another servicer but your loan will still be owned by ED.
Did the email say that your loan had been transferred?
No, I think it was just explaining what the process was but I didn't really read it all.
And how exactly does a loan servicer help me?
A loan servicer is a company that we assign to handle the billing and other services on your federal student loan on our behalf, at no cost to you.
Oh cool, it's free. What if I move or something?