This is the place to submit a complaint an issue, concern, report suspicious activity, scams, or give us positive feedback.
Have you previously submitted a complaint and Federal Student Aid gave you a response that you didn't agree with?
Yes that's the case.
In that case, we suggest that you follow our procedure for resolving disputes.
Wouldn't it go faster if I contacted the Ombudsman directly?
We encourage you to follow our procedure before you contact the Federal Student Aid Ombudsman Group.
I had a relatively good overall experience, can I mention that?
Of course, that would be beneficial to all in that department.
Is there a way to see what is up with my on going cases?
You can log on to your account online to view, track, or update your case.
And if I need to talk to someone directly?
Do you feel that you need to speak directly to an agent?
Yes I might just need to.