Under the Repair Shops Act, you have the following rights when it comes to a repair shop
Do you want to request an estimate in writing?
do not
I would like more information but I don't know whether to go to the store
Don't be afraid to ask questions. Store management should take the time to explain repairs and required prices, discuss problems, and tell you about employee training and experience.
what records should you keep?
Keep all records, including estimates, invoices, work orders, receipts, warranties, and guarantees. In addition to their importance in the event that you file a repair complaint, these documents serve as your service record and could increase the resale value of your vehicle.
What if the store prepares a written work order?
If the store prepares a written work order, it must give you a copy.
What can I do if I want to send electronically?
Download the complaint report available at the link above to your personal device. Attach and then email the full report as well as any supporting documents to [protected email]. Email the full report as well as any supporting documents to [protected email]. Please note that DMV staff will contact you by email.
What if I receive a court order from another entity?