We have a feedback center because it is important to us to find out complaints for issues, concerns, suspicious activity, or scam, and it helps to give us positive feedback also.
Have you previously submitted a complaint and Federal Student Aid gave you a response you are not in agreement with?
No I have not received a response back.
Am I allowed to submit a complaint on behalf of someone else?
Yes, you can submit a complaint on behalf of someone else or for yourself.
Can i share some positive feedback about my financial aid experience if I wanted to?
Yes, we welcome positive feedback as well.
Can I manage my cases online?
Yes, just log in to your account to view, track, or update any case info you might have.
Do you need to speak to agent now?
Yes, I would like to speak to an agent.
Do you want to call and talk to an agent to submit your feedback?
Yes, I would like to call.